Compaq V300, E500 Service Manual

Notice

OMPAQ COMPUTER CORPORATION

2000 C



OMPAQ

C U. S. Patent and Trademark Office

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if Compaq has been advised of the possibility of such damages and whether in an action or contract or tort, including negligence.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

, the Compaq logo, A

AINTENANCE AND SERVICE GUIDE

RMADA, AND

Compaq Insight Manager Registered in

Compaq Armada E500 and Armada V300 Series of Personal Computers

Fifth Edition September 2000 First Edition November 1999

Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-005

Spare Part Number 162812-001

ONTENTS

preface

SING THIS GUIDE

chapter 1

RODUCT DESCRIPTION

1.1 Computer Features and Models...............................................1-1

Models....................................................................................1-2

Features ..................................................................................1-8

1.2 Intelligent Manageability.......................................................1-10

Accessing the Web Agent....................................................1-10

Asset Management...............................................................1-10

Fault Management................................................................1-11

Fault Management Alerts.....................................................1-12

Security Management...........................................................1-12

Configuration Management .................................................1-13

Managing Power ..................................................................1-13

Accessing Power Management............................................1-13

Power Management Levels..................................................1-13

1.3 Computer External Components............................................1-14

1.4 Design Overview ...................................................................1-26

chapter 2

ROUBLESHOOTING

2.1 Preliminary Steps.................................................................... 2-2

2.2 Clearing Passwords..................................................................2-2

2.3 Power-On Self-Test (POST)....................................................2-4

2.4 POST Error Messages..............................................................2-4

Contents v

2.5 Compaq Utilities......................................................................2-9

Selecting Computer Setup or Compaq Diagnostic

for Windows...........................................................................2-9

Using Computer Setup.........................................................2-10

File Menu .............................................................................2-11

Security Menu......................................................................2-12

Advanced Menu ...................................................................2-13

Using Compaq Diagnostics for Windows............................2-14

Factory Default Settings.......................................................2-15

2.6 Troubleshooting Without Diagnostics...................................2-17

Before Replacing Parts.........................................................2-17

Obtaining Update Information with Info Messenger...........2-17

Checklist for Solving Problems ...........................................2-18

chapter 3

LLUSTRATED PARTS CATALOG

3.1 Serial Number Location...........................................................3-1

3.2 Computer System Major Components.....................................3-2

3.3 Miscellaneous Plastics Kit Components................................3-10

3.4 Mass Storage Devices............................................................3-11

3.5 Miscellaneous ........................................................................3-12

chapter 4

EMOVAL AND REPLACEMENT PRELIMINARIES

4.1 Tools Required.........................................................................4-1

4.2 Service Considerations ............................................................4-2

Plastic Parts............................................................................4-1

Cables and Connectors...........................................................4-2

4.3 Preventing Damage to Removable Drives...............................4-3

4.4 Preventing Electrostatic Damage.............................................4-3

4.5 Packaging and Transporting Precautions.................................4-4

4.6 Workstation Precautions..........................................................4-4

4.7 Grounding Equipment and Methods........................................4-5

vi Contents

chapter 5

EMOVAL AND REPLACEMENT PROCEDURES

5.1 Serial Number..........................................................................5-1

5.2 Disassembly Reference Chart..................................................5-2

5.3 Preparing the Computer for Disassembly................................5-3

5.4 Computer Feet..........................................................................5-4

5.5 Mini PCI Slot...........................................................................5-5

Removing the Mini PCI Slot Cover.......................................5-5

Installing a Modem or Network Interface Card.....................5-6

5.6 Touch Button ...........................................................................5-7

Removing the Touch Button..................................................5-7

5.7 Keyboard..................................................................................5-9

Removing the Keyboard ......................................................5-10

5.8 Memory..................................................................................5-13

Removing a Memory Expansion Board...............................5-14

Installing a Memory Expansion Board ................................5-15

5.9 Display...................................................................................5-16

Removing the Display..........................................................5-17

5.10 Real Time Clock (RTC) Battery..........................................5-21

Removing the RTC Battery..................................................5-21

5.11 LED Board...........................................................................5-22

Removing the LED Board....................................................5-22

5.12 Top Cover ............................................................................5-23

Removing the Top Cover.....................................................5-23

5.13 Front Shield..........................................................................5-27

Removing the Front Shield ..................................................5-27

5.14 Diskette Drive (Armada V300 only) ...................................5-29

Removing the Diskette Drive...............................................5-29

5.15 System Board.......................................................................5-30

Removing the System Board................................................5-30

5.16 Voltage Converter Board.....................................................5-34

Removing the Voltage Converter Board..............................5-34

5.17 Fan........................................................................................5-36

Removing the Fan ................................................................5-36

Contents vii

chapter 6

PECIFICATIONS

...........................................................................................6-1

appendix a

ONNECTOR PIN ASSIGNMENTS

appendix b

OWER CORD SET REQUIREMENTS

...................................................................A-1

...............................................................B-1

viii Contents

preface

SING THIS GUIDE

This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide:

WARNING:

directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Text set off in this manner indicates that failure to follow

Using This Guide ix

Technician Notes

WARNING:

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances.

WARNING:

ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only.

CAUTION:

least 3 inches (7.62 cm) of clearance on the left and right sides of the computer.

Only authorized technicians trained by Compaq should

The computer is designed to be electrically grounded. To

To properly ventilate the system, you must provide at

Serial Number

When requesting information or ordering spare parts, provide the computer serial number. The serial number is located on the bottom of the computer.

Locating Additional Information

The following documentation provides information for the computer:

■ Compaq Armada E500 and

Computers documentation set

■ Compaq Armada E500 and

Computers Technical Reference Guide

■ Microsoft Operating System Manual

■ Compaq Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Service Quick Reference Guide

■ Compaq Website at:

http://www.Compaq.com

x Using This Guide

Armada

V300 Series of Personal

chapter

RODUCT DESCRIPTION

1.1 Models and Features

The Compaq Armada E500 and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator.

Figure 1-1. Compaq Armada E500 and Armada V300 Personal Computers

Product Description 1-1

Models

The Armada E500 model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that defines each model’s features.

Table 1-1

Compaq Armada E500

Model Naming Convention

Key

A E 5 P3 700 T5X 18 V M 64 58 N S F

1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24

Key Description Options

1 Brand designator A = Armada 2 Segment designator E = Expansion 3 Series 5 = 500

4 Blank 5-6 Processor type P3 = Intel Pentium III P2 = Intel Pentium II C1 = Intel Celeron 1 7-9 Processor speed 700 = 700 MHz

10 Panel type T = TFT 11 Panel size 5 = 15.x”

12 Panel resolution X = XGA S = SVGA

13-14 Hard drive size

(in GB, 1-2 digits) 15 Optical drive D = 24X Max CD-ROM drive V = DVD-ROM drive 16 Integrated

communication

17-19 RAM (in MB,

2-3 digits)

20-21 Operating system

650 = 650 MHz 600 = 600 MHz

4 = 14.x”

18 = 18.0 GB 12 = 12.0 GB

M = Mini PCI V.90

modem

64 = 64 MB

98 = Windows 98 58 = Windows 95/98 dual

install*

550 = 550 MHz 500 = 500 MHz 450 = 450 MHz

3 = 13.x” 2 = 12.x”

6 = 6.0 GB 4 = 4.3 GB

C = NIC/modem

combo

N4 = Windows NT 4.0 N2 = Windows NT 4.0/Windows

400 = 400 MHz 366 = 366 MHz

0 = none

2000 dual install

22 NAFTA N = NAFTA 23 Pointing device S = Pointing stick P = TouchPad 24 Security

End user must make a one-time selection between Windows 95 and Windows 98. If

end user desires rejected product(s) after selection is made, end user must acquire and pay for rejected product(s) separately.

1-2 Product Description

Table 1-2

Compaq Armada E500

Computer Models

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

A E 5 P3 700 T 5 X 18 V3M 128 58 174518-XX11DX44 A E 5 P3 700 T 5 X 18 V3M 128 58 N 174518-XX31DX45 A E 5 P3 700 T 5 X 18 V3M 128 N4 174518-XX61DX46 A E 5 P3 700 T 5 X 18 V3M 128 N4 N 174518-XX71DX47 A E 5 P3 700 T 5 X 18 V3M 128 N2 174518-XX81FFH2 A E 5 P3 700 T 5 X 18 V3M 128 N2 174518-XX91FFH3 A E 5 P3 700 T 5 X 18 V30 128 58 174517-XX11DX41 A E 5 P3 700 T 5 X 18 V30 128 N4 174517-XX61DX43 A E 5 P3 700 T 5 X 18 V30 128 N2 174517-XX81FFH1 A E 5 P3 700 T 5 X 18 V3C 128 58 174519-XX11DX48 A E 5 P3 700 T 5 X 18 V3C 128 N4 174519-XX61DX49 A E 5 P3 700 T 5 X 18 V3C 128 N2 174519-XX81FFH4

A E 5 P3 700 T 4 X 12 D 0 64 58 179847-XX11FMX1 A E 5 P3 700 T 4 X 12 D 0 64 N2 179847-XX81FMX3 A E 5 P3 700 T 4 X 12 D M 64 58 179848-XX11FMX4 A E 5 P3 700 T 4 X 12 D M 64 58 179848-XX31FMX5 A E 5 P3 700 T 4 X 12 D M 64 N2 179848-XX81FMX8 A E 5 P3 700 T 4 X 12 D M 64 N2 179848-XX91FMX9 A E 5 P3 700 T 4 X 12 D C 64 58 179849-XX11FMZ1 A E 5 P3 700 T 4 X 12 D C 64 N2 179849-XX31FWZ1 A E 5 P3 700 T 4 X 12 D C 64 N2 179849-XX81FMZ3 A E 5 P3 700 T 4 X 12 D C 64 N2 179849-XX91FWZ2

A E 5 P3 650 T 4 X 12 V40 64 58 161608-XX11DPB1 A E 5 P3 650 T 4 X 12 V40 64 N4 161608-XX61DPB3 A E 5 P3 650 T 4 X 12 V40 64 N2 161608-XX81FFD5 A E 5 P3 650 T 4 X 12 V4M 64 58 161609-XX11DPB4 A E 5 P3 650 T 4 X 12 V4M 64 58 N 161609-XX31DPB5 A E 5 P3 650 T 4 X 12 V4M 64 N4 161609-XX61DPB6 A E 5 P3 650 T 4 X 12 V4M 64 N4 N 161609-XX71DPB7 A E 5 P3 650 T 4 X 12 V4M 64 N2 161609-XX81FFD6 A E 5 P3 650 T 4 X 12 V4M 64 N2 N 161609-XX91FFD7

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

8X DVD-ROM drive

4X DVD-ROM drive

Code

Continued

Product Description 1-3

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3 650 T 4 X 12 V4C 64 58 164764-XX11DPB8 A E 5 P3 650 T 4 X 12 V4C 64 N4 164764-XX61DPB9 A E 5 P3 650 T 4 X 12 V4C 64 N2 164764-XX81FFD8

A E 5 P3 600 T 4 X 12 D 0 64 58 161606-XX11DN91 A E 5 P3 600 T 4 X 12 D 0 64 N4 161606-XX61DN93 A E 5 P3 600 T 4 X 12 D 0 64 N2 161606-XX81FFD1 A E 5 P3 600 T 4 X 12 D M 64 58 161607-XX11DN94 A E 5 P3 600 T 4 X 12 D M 64 58 N 161607-XX31DN95 A E 5 P3 600 T 4 X 12 D M 64 N4 161607-XX61DN96 A E 5 P3 600 T 4 X 12 D M 64 58 N 161607-XX71DN97 A E 5 P3 600 T 4 X 12 D M 64 N2 161607-XX81FFD2 A E 5 P3 600 T 4 X 12 D M 64 N2 N 161607-XX91FFD3 A E 5 P3 600 T 4 X 12 D C 64 58 164763-XX11DN98 A E 5 P3 600 T 4 X 12 D C 64 N4 164763-XX61DN99 A E 5 P3 600 T 4 X 12 D C 64 N2 164763-XX81FFD4

A E 5 P3 600 T 3 X 6 D 0 64 58 179844-XX11FL51 A E 5 P3 600 T 3 X 6 D 0 64 N2 179844-XX81FL53 A E 5 P3 600 T 3 X 6 D M 64 58 179845-XX11FL54 A E 5 P3 600 T 3 X 6 D M 64 N2 179845-XX31FL55 A E 5 P3 600 T 3 X 6 D M 64 58 179845-XX81FL58 A E 5 P3 600 T 3 X 6 D M 64 N2 179845-XX91FL59 A E 5 P3 600 T 3 X 6 D C 64 58 179846-XX11FL61 A E 5 P3 600 T 3 X 6 D C 64 N2 179846-XX81FL63

A E 5 P3 600 T 2 S 5 D M 64 58 207063-XX11FVY1 A E 5 P3 600 T 2 S 5 D M 64 58 207063-XX31FVY4 A E 5 P3 600 T 2 S 5 D M 64 N2 207063-XX81FVY2 A E 5 P3 600 T 2 S 5 D M 64 N2 207063-XX91FVY3

A E 5 P3 500 T 4 X 12 D 0 64 187427-XX11FLC1 A E 5 P3 500 T 4 X 12 D 0 64 187427-XX61FLC2 A E 5 P3 500 T 4 X 12 D 0 64 187427-XX81FLC3 A E 5 P3 500 T 4 X 12 D M 64 187428-XX11FLC4 A E 5 P3 500 T 4 X 12 D M 64 187428-XX61FLC5 A E 5 P3 500 T 4 X 12 D M 64 187428-XX81FLC6 A E 5 P3 500 T 4 X 12 D C 64 187429-XX11FLC7

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

8X DVD-ROM drive

4X DVD-ROM drive

Continued

1-4 Product Description

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3 500 T 4 X 12 D C 64 187429-XX61FLC8 A E 5 P3 500 T 4 X 12 D C 64 187429-XX81FLC9

A E 5 P3 500 T 3 X 6 D O 64 58 161604-XX11DNN1 A E 5 P3 500 T 3 X 6 D O 64 98 161604-XX41DNN2 A E 5 P3 500 T 3 X 6 D O 64 N4 161604-XX61DNN3 A E 5 P3 500 T 3 X 6 D M 64 58 161605-XX11DNN4 A E 5 P3 500 T 3 X 6 D M 64 58 N 161605-XX31DNN5 A E 5 P3 500 T 3 X 6 D M 64 N4 161605-XX61DNN6 A E 5 P3 500 T 3 X 6 D M 64 N4 N 161605-XX71DNN7 A E 5 P3 500 T 3 X 6 D C 64 58 164749-XX11DNN8 A E 5 P3 500 T 3 X 6 D C 64 N4 164749-XX61DN83

A E 5 P3 500 T 2 S 6 D 0 64 58 161602-XX11DNM1 A E 5 P3 500 T 2 S 6 D 0 64 98 161602-XX41DNM2 A E 5 P3 500 T 2 S 6 D 0 64 N4 161602-XX61DNM3 A E 5 P3 500 T 2 S 6 D M 64 58 161603-XX11DNM4 A E 5 P3 500 T 2 S 6 D M 64 58 N 161603-XX31DNM5 A E 5 P3 500 T 2 S 6 D M 64 N4 161603-XX61DNM6 A E 5 P3 500 T 2 S 6 D M 64 N4 N 161603-XX71DNM7 A E 5 P3 500 T 2 S 6 D C 64 58 166761-XX11DVM1 A E 5 P3 500 T 2 S 6 D C 64 N4 166761-XX61DVM2

A E 5 P3 450 T 4 X 12 D 0 64 58 127669-XX11CZQ1 A E 5 P3 450 T 4 X 12 D 0 64 98 127669-XX41CZQ2 A E 5 P3 450 T 4 X 12 D 0 64 N4 127669-XX61CZQ3 A E 5 P3 450 T 4 X 12 D M 64 58 127670-XX11CZQ4 A E 5 P3 450 T 4 X 12 D M 64 58 N 127670-XX31CZQ5 A E 5 P3 450 T 4 X 12 D M 64 N4 127670-XX61CZQ6 A E 5 P3 450 T 4 X 12 D M 64 N4 N 127670-XX71CZQ7 A E 5 P3 450 T 4 X 12 D C 64 58 164751-XX11DN84 A E 5 P3 450 T 4 X 12 D C 64 N4 164751-XX61DN85

A E 5 P3 450 T 3 X 6 D 0 64 58 161604-XX11DNN1 A E 5 P3 450 T 3 X 6 D 0 64 98 161604-XX41DNN2 A E 5 P3 450 T 3 X 6 D 0 64 N4 161604-XX61DNN3 A E 5 P3 450 T 3 X 6 D M 64 58 161605-XX11DNN4 A E 5 P3 450 T 3 X 6 D M 64 58 N 161605-XX31DNN5 A E 5 P3 450 T 3 X 6 D M 64 N4 161605-XX61DNN6

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

Continued

Product Description 1-5

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3 450 T 3 X 6 D M 64 N4 N 161605-XX71DNN7 A E 5 P3 450 T 3 X 6 D C 64 58 164749-XX11DNN8 A E 5 P3 450 T 3 X 6 D C 64 N4 164749-XX61DN83

A E 5 P2 400 T 4 X 6 D 0 64 58 152675-XX11DC41 A E 5 P2 400 T 4 X 6 D 0 64 98 152675-XX41DC42 A E 5 P2 400 T 4 X 6 D 0 64 N4 152675-XX61DC43 A E 5 P2 400 T 4 X 6 D M 64 58 152676-XX11DC44 A E 5 P2 400 T 4 X 6 D M 64 58 N 152676-XX31DC45 A E 5 P2 400 T 4 X 6 D M 64 N4 152676-XX61DC46 A E 5 P2 400 T 4 X 6 D M 64 N4 N 152676-XX71DC47 A E 5 P2 400 T 4 X 6 D C 64 58 164748-XX11DN81 A E 5 P2 400 T 4 X 6 D C 64 N4 164748-XX61DN82

A E 5 P2 366 T 2 S 4 D 0 64 58 155058-XX11DJC1 A E 5 P2 366 T 2 S 4 D 0 64 98 155058-XX41DJC2 A E 5 P2 366 T 2 S 4 D 0 64 N4 155058-XX61DJC3 A E 5 P2 366 T 2 S 4 D M 64 58 155059-XX11DJC4 A E 5 P2 366 T 2 S 4 D M 64 58 N 155059-XX31DJC5 A E 5 P2 366 T 2 S 4 D M 64 N4 155059-XX61DJC6 A E 5 P2 366 T 2 S 4 D M 64 N4 N 155059-XX71DJC7

A E 5 C1 550 T 4 X 6 D C 64 58 207057-XX12FVX1 A E 5 C1 550 T 4 X 6 D C 64 N2 207057-XX82FVX2

A E 5 C1 550 T 3 X 5 D 0 64 58 196659-XX12FWB1 A E 5 C1 550 T 3 X 5 D 0 64 N2 196659-XX82FWB2 A E 5 C1 550 T 3 X 5 D M 64 58 196665-XX12FWB3 A E 5 C1 550 T 3 X 5 D M 64 58 196665-XX32FWB5 A E 5 C1 550 T 3 X 5 D M 64 N2 196665-XX82FWB4 A E 5 C1 550 T 3 X 5 D M 64 N2 196665-XX92FWB6 A E 5 C1 550 T 3 X 5 D C 64 58 196661-XX12FWB7 A E 5 C1 550 T 3 X 5 D C 64 N2 196661-XX82FWB8

A E 5 C1 550 T 2 S 5 D 0 64 58 196657-XX12FVZ1 A E 5 C1 550 T 2 S 5 D 0 64 N2 196657-XX82FVZ2 A E 5 C1 550 T 2 S 5 D M 64 58 196664-XX12FVZ3 A E 5 C1 550 T 2 S 5 D M 64 58 196664-XX32FVZ5 A E 5 C1 550 T 2 S 5 D M 64 N2 196664-XX82FVZ4 A E 5 C1 550 T 2 S 5 D M 64 N2 196664-XX92FVZ6 A E 5 C1 550 T 2 S 5 D C 64 58 196658-XX12FVZ7 A E 5 C1 550 T 2 S 5 D C 64 N2 196658-XX82FVZ8

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

1-6 Product Description

The Armada V300 model naming conventions are shown in Table 1-3. The computer model designation is composed of a group of characters that define each model’s features.

Table 1-3

Compaq Armada V300

Model Naming Convention

Key

A V 3 C1 500 T4X 6 D M 64 58 N S F

1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24

Key Description Options

1 Brand designator A = Armada 2 Segment designator V = Versatility 3 Series 3 = 300

4 Blank 5-6 Processor type C1 = Intel Celeron 1 7-9 Processor speed 500 = 500 MHz 466 = 466 MHz 400 = 400 MHz

10 Panel type T = TFT H=HPA 11 Panel size 4 = 14.x” 3 = 13.x” 2 = 12.x” 12 Panel resolution X = XGA S= SVGA

13-14 Hard drive size

17-19 RAM (in MB,

20-21 Operating system 98 = Windows 98

End user must make a one-time selection between Windows 95 and Windows 98. If

(in GB, 1-2 digits) 15 Optical drive D = 24X Max CD-ROM drive 16 Integrated

communication

2-3 digits)

22 NAFTA N = NAFTA 23 Pointing device P = TouchPad 24 Security

end user desires rejected product(s) after selection is made, end user must acquire and pay for rejected product(s) separately.

6 = 6.0 GB 4 = 4.3 GB

M = Mini PCI V.90

modem

64 = 64 MB 32 = 32 MB

58 = Windows 95/98 dual

install*

C = NIC/modem

combo

0 = none

N4 = Windows NT 4.0 N2 = Windows NT 4.0/2000

dual install

Product Description 1-7

Table 1-4

Compaq Armada V300

Computer Models

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

A V 3 C1 500 T 4 X 6 D 0 58 64 P

A V 3 C1 500 T 4 X 6 D 0 N4 64 P

A V 3 C1 500 T 4 X 6 D M 58 64 P

A V 3 C1 500 T 4 X 6 D M 58 64 N P

A V 3 C1 500 T 4 X 6 D M N4 64 P

A V 3 C1 500 T 4 X 6 D M N4 64 N P

A V 3 C1 500 T 4 X 6 D C 58 64 P

A V 3 C1 500 T 4 X 6 D C N4 64 P

163308-XX2

163308-XX6

163309-XX2

163309-XX3

163309-XX6

163309-XX7

163310-XX2

163310-XX6

A V 3 C1 466 T 4 X 4 D C 58 64 P 158984-XX21DJD3 A V 3 C1 466 T 4 X 4 D C N4 64 P 158984-XX61DJD4 A V 3 C1 466 T 4 X 4 D 0 58 64 P 117734-XX21CXX1 A V 3 C1 466 T 4 X 4 D 0 98 64 P 117734-XX41CXX2 A V 3 C1 466 T 4 X 4 D 0 N4 64 P 117734-XX61CXX3 A V 3 C1 466 T 4 X 4 D M 58 64 P 117735-XX21CXX4 A V 3 C1 466 T 4 X 4 D M 58 64 N P 117735-XX31CXX5 A V 3 C1 466 T 4 X 4 D M N4 64 P 117735-XX61CXX8 A V 3 C1 466 T 4 X 4 D M N4 64 N P 117735-XX71CXX9

A V 3 C1 466 H 3 S 6 D 0 58 32 P

A V 3 C1 466 H 3 S 6 D 0 N4 32 P

A V 3 C1 466 H 3 S 6 D M 58 32 P

A V 3 C1 466 H 3 S 6 D M 58 32 N P

A V 3 C1 466 H 3 S 6 D M N4 32 P

A V 3 C1 466 H 3 S 6 D M N4 32 N P

A V 3 C1 466 H 3 S 6 D C 58 32 P

A V 3 C1 466 H 3 S 6 D C N4 32 P

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

163199-XX2

163199-XX6

163229-XX2

163229-XX3

163229-XX6

163229-XX7

163304-XX2

163304-XX6

Code

DVR1

DVR3

DVR4

DVR5

DVR6

DVR7

DVR8

DVR9

DVP1

DVP3

DVP4

DVP5

DVP6

DVP7

DVP8

DVP9

Continued

1-8 Product Description

Table 1-4

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A V 3 C1 466 T 2 S 6 D 0 58 64 P

A V 3 C1 466 T 2 S 6 D 0 N4 64 P

A V 3 C1 466 T 2 S 6 D M 58 64 P

A V 3 C1 466 T 2 S 6 D M 58 64 N P

A V 3 C1 466 T 2 S 6 D M N4 64 P

A V 3 C1 466 T 2 S 6 D M N4 64 N P

A V 3 C1 466 T 2 S 6 D C 58 64 P

A V 3 C1 466 T 2 S 6 D C N4 64 P

A V 3 C1 400 T 2 S 4 D C 58 64 P

A V 3 C1 400 T 2 S 4 D C N4 64 P

A V 3 C1 400 T 2 S 4 D 0 58 64 P

A V 3 C1 400 T 2 S 4 D 0 98 64 P

A V 3 C1 400 T 2 S 4 D 0 N4 64 P

A V 3 C1 400 T 2 S 4 D M 58 64 P

A V 3 C1 400 T 2 S 4 D M 58 64 N P

A V 3 C1 400 T 2 S 4 D M N4 64 P

A V 3 C1 400 T 2 S 4 D M N4 64 N P

A V 3 C1 400 H 2 S 4 D 0 58 32 P

A V 3 C1 400 H 2 S 4 D 0 98 32 P

A V 3 C1 400 H 2 S 4 D 0 N4 32 P

A V 3 C1 400 H 2 S 4 D M 58 32 P

A V 3 C1 400 H 2 S 4 D M 58 32 N P

A V 3 C1 400 H 2 S 4 D M N4 32 P

A V 3 C1 400 H 2 S 4 D M N4 32 N P

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

163305-XX2

163305-XX6

163306-XX2

163306-XX3

163306-XX6

163306-XX7

163307-XX2

163307-XX6

158983-XX2

158983-XX6

117732-XX2

117732-XX4

117732-XX6

117733-XX2

117733-XX3

117733-XX6

117733-XX7

117730-XX2

117730-XX4

117730-XX6

117731-XX2

117731-XX3

117731-XX6

117731-XX7

DVQ1

DVQ3

DVQ4

DVQ5

DVQ6

DVQ7

DVQ8

DVQ9

DJD3

DJD4

CXW1

CXW2

CXW3

CXW4

CXW5

CXW8

CXW9

CXV1

CXV2

CXV3

CXV4

CXV5

CXV8

CXV9

Product Description 1-9

Features

The computer has the following features:

The Armada E500 features the following processors, varying by

■

computer model:

Intel Pentium III 700-, 650-, 600-, 500- or 450-MHz processor,

■

with 256-KB integrated cache

Intel Pentium II 400- or 366-MHz, with 256-KB integrated

■

cache

Intel Celeron 550-MHz, with 128-KB integrated cache

■

The Armada V300 features an Intel Celeron 500-, 466- or 400-MHz

■

processor, with 128-KB integrated L2 cache, varying by computer model.

ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics)

■

The following standard memory is available, varying by computer

■

model:

The Armada E500 is equipped with 64-MB high-performance

■

Synchronous DRAM (SDRAM), expandable to 512 MB.

The Armada V300 is equipped with 64- or 32-MB

■

high-performance SDRAM, expandable to 512 MB.

Microsoft Windows 95, Windows 98, Windows NT

■

Workstation 4.0, or Windows 2000 preinstalled The following displays are available, varying by computer model:

■

The Armada E500 features a 15.0- or 14.1- inch, XGA, TFT

■

(1024 × 768), 13.3-inch, XGA, TFT (1024 × 768) or 12.1-inch,

SVGA, TFT (800 × 600) display, all with over 16.8 million

colors.

The Armada V300 features a 14.1- inch XGA TFT (1024 × 768),

■

13.3-inch SVGA HPA (800 × 600), 12.1-inch SVGA TFT

(800 × 600), or 12.1-inch SVGA STN (800 × 600) display, all

with over 16.8 million colors.

The following keyboards are available, varying by computer model:

■

The Armada E500 supports a TouchPad or pointing stick

■

keyboard.

The Armada V300 is equipped with a TouchPad keyboard.

■

Mini PCI 56K V.90 modem, or optional Mini PCI V.90 modem plus

■

10/100 NIC combination card

1-10 Product Description

The following PC Card features are available, varying by computer

■

model:

The Armada E500 features two Type II PC Card slots with

■

support for both 32-bit CardBus and 16-bit PC Cards; Zoomed video is supported in the bottom slot.

The Armada V300 features one Type II PC Card slot with

■

support for both 32-bit CardBus and 16-bit PC Cards.

External AC adapter with power cord

■

The following battery packs are available, varying by computer

■

model:

The Armada E500 supports a 9- or 6-cell Lithium ion (Li ion)

■

primary battery pack in the battery bay or DualBay, and a 6-cell Li ion MultiBay battery pack in the MultiBay; it supports up to three battery packs in the computer at one time.

The Armada V300 supports a 9- or 6-cell Li ion primary battery

■

pack in the battery bay and a 6-cell Li ion MultiBay battery pack in the MultiBay.

The following hard drives are available, varying by computer

■

model:

The Armada E500 supports 18.0-, 12.0-, 6.0-, or 4.3-GB

■

high-capacity SMART hard drives with DriveLock security and Prefailure Warranty.

The Armada V300 supports a 6.0- or 4.3-GB high-capacity

■

SMART hard drive with DriveLock security and Prefailure Warranty.

Flexible MultiBay that accommodates a 24X MAX CD-ROM

■

drive, DVD-ROM drive, SuperDisk LS-120 drive, 6-cell Li ion MultiBay battery pack, or secondary hard drive (when used with a Hard Drive MultiBay Adapter)

Connectors for parallel, serial, audio in/out, external monitor,

■

universal serial bus, external keyboard, and AC power Stereo speakers providing Compaq PremierSound 16-bit stereo

■

sound

Product Description 1-11

1.2 Intelligent Manageability

Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. Intelligent Manageability provides the following functions:

■

Asset Management

diagnostic information.

■

Fault Management

hardware problems.

■

Security Management

components.

■

Configuration Management

providing the latest drivers, utilities, and software, which are available on CD ROM and the Compaq Web site at:

www.compaq.com/support/portables

For further help with Intelligent Manageability, select Start !

NOTE: Compaq Information Center ! Intelligent Manageability.

—provides detailed configuration and

—prevents, predicts, and alerts of impending

—prevents unauthorized access to data and

—optimizes the computer by

Accessing the Web Agent

The computer may have a preinstalled Web Agent that allows you to view computer configuration information using Web technology. To access this feature, select Start ! Compaq Information Center ! Insight Web Management.

If the computer does not have a preinstalled Web Agent, it can be downloaded from the Compaq Web site at:

www.compaq.com

Asset Management

Asset Management enables component information to be retrieved when you are on the road or connected to the network.

Asset Management also enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. The information can be used to assist in tracking and maintaining the computer and its components. Asset Management provides the following information:

1-12 Product Description

Inventory information—The network administrator can retrieve

■

information about the computer over the network by using Compaq Insight Manager

or any PC management tool provided by Compaq

Solution Partners. Asset control information retrieved from the computer includes:

Manufacturer, model, and serial number of Compaq

■

computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems

System board and ROM revision levels

■

BIOS settings

■

Diagnostic information—Diagnostics for Windows includes

■

information on hard drives, ports, video, sound, and other components. This application also allows multi-threaded tests to be run on hardware components. If problems are found, recommendations are provided.

All of the above information can be viewed, printed, or saved.

Fault Management

Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts:

■

Hard drive alert

—provides 72-hour advance warning of impending hard drive problems and can automatically start optional backup software.

■

System temperature alert

—reports overheating. As the system temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.

■

Battery pack alert

—reports charging problems and battery pack

failure.

■

Monitor alert

—diagnoses and displays external monitor

operational problems.

■

Memory alert

—reports memory board configuration changes when a memory board is removed, added, or reconfigured. It also provides the previous and current configurations for comparison.

The alerts work with or without network connection. However, if the computer is not connected to the network, the network administrator cannot receive alerts from the computer.

Product Description 1-13

Fault Management Alerts

Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs.

While the computer is connected to a network, alerts pop up on the

■

computer display and are simultaneously reported to the network console.

A system temperature alert reports overheating. As the system

■

temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.

NOTE:

A battery charging problem alert is reported only on the

computer display. When the computer is not connected to a network, the user receives

■

a local alert. To set alerts, select the Intelligent Manageability icon in the system

■

tray.

Security Management

Security Management features customize system security.

■

Power-On and Setup Passwords

information and computer configuration.

■

DriveLock

■

Device disabling

—prevents unauthorized access to hard drives.

—prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer and provides an optional docking station.

■

QuickLock/QuickBlank

■

Ownership Tag

—displays ownership information during system

—locks the keyboard and clears the screen.

restart.

—prevent unauthorized access to

1-14 Product Description

Configuration Management

Configuration Management optimizes software upgrade and customer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at:

www.compaq.com/support/portables

Managing Power

The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved. Use power management to monitor most computer components such as the hard drive, processor, and display.

Accessing Power Management

In Windows 95, select Start ! Settings ! Control Panel ! Power

■

to view or adjust settings in Power Properties. In Windows NT 4.0, select Compaq Power instead of Power

■

In Windows 98, select Power Management instead of Power.

■

Power Management Levels

To extend the life of batteries, use the Battery Conservation tab in Power Properties.

In Windows 95, select Start ! Settings ! Control Panel ! Power

■

to access Power Properties. In Windows NT 4.0, select Compaq Power instead of Power.

■

In Windows 98, select Power Management instead of Power.

■

You can customize the level of battery conservation or the selection of preset power management levels.

Product Description 1-15

1.3 Computer External Components

The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5.

Figure 1-2. Display and Left Side Components

1-16 Product Description

Table 1-5

Display and Left Side Components

Item Component Function

1 Tilt feet (2) Tilt the computer for ease of use. 2 Battery bay Accepts a 9- or 6-cell Lithium ion (Li ion)

3 Armada E500:

DualBay

Armada V300: Fixed

diskette drive 4 Display release latch Opens the computer. 5 Audio bass port Enhances stereo sound. 6 MultiBay Accepts the following MultiBay devices:

7 Volume buttons Adjust the volume of the stereo speakers. 8 Power/suspend light

(green)

9 Battery light (green) On—a battery pack is charging.

*In Windows 98 the term Standby replaces the term Suspend.

primary battery pack. Accepts a removable diskette drive or 9- or

6-cell Li ion primary battery pack. Accepts diskettes.

CD-ROM drive, DVD-ROM drive, hard drive (in Hard Drive MultiBay Adapter), SuperDisk LS-120 Drive, 6-cell Li ion MultiBay battery pack.

On—power is turned on. Off—power is turned off. Blinking—computer is in Suspend.* NOTE: The power/suspend light also blinks if

a battery pack that is the only source of power available to the computer reaches a critical low-battery condition while Hibernation is disabled.

Off—no battery packs are changing. Blinking—a battery pack that is the only

available power source has reached a low-battery condition.

Product Description 1-17

The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6.

Figure 1-3. Right Side Components

1-18 Product Description

Table 1-6

Right Side Components

Item Component Function

1 PC Card slots* Supports 32-bit (CardBus) and 16-bit

2 Stereo speaker/

headphone jack

3 Mono microphone jack Connects a mono microphone, disabling the

4 Security cable slot Accepts an optional security cable to secure

5 RJ-11 jack (internal

modem models only)

6 RJ-45 jack (internal

network interface card models only)

7 Infrared port Provides wireless communication between

8 Air vent Provides airflow to cool internal

9 Composite TV

connector

* The Armada E500 has two PC Card slots; the Armada V300 has only one

PC Card slot.

PC Cards. Connects stereo speakers, headphones, or

headset. This jack is driven by an amplifier and has

volume control. The internal computer speakers are turned off when external speakers or headphones are plugged into this jack.

built-in microphone.

the computer to a fixed object to prevent theft.

Connects the modem cable to an internal modem.

NOTE: A modem cable is included with internal modem models.

Connects the network cable.

the computer and another infrared-equipped device using an infrared beam.

components. Connects a television, VCR, camcorder, or

overhead projector.

Product Description 1-19

The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7.

Figure 1-4. Rear Components

1-20 Product Description

Table 1-7

Rear Components

Item Component Function

1 AC Adapter connector Connects the AC power adapter. 2 Universal Serial Bus

(USB) connector

3 External monitor

connector

4 Serial connector Connects optional serial devices, such as a

5 Docking connector Connects the computer to the expansion

6 Parallel connector Connects an optional parallel device, such

7 Keyboard/mouse

connector

Connects USB devices, such as cameras for video conferencing, or hubs which connect multiple USB devices.

The USB connector is a powered hub. When running Windows 95 or higher or Windows NT, any combination of up to five powered or unpowered hubs can be connected in any sequence, as long as two unpowered hubs are not connected next to each other.

When running a lower version of Windows or Windows NT, or if using a different operating system, up to two hubs can be connected.

Connects an optional external monitor, overhead projector, or TV adapter.

mouse.

base, convenience base, or port replicator.

as a printer. Connects an optional full-sized keyboard or

a mouse. Both external mouse and computer pointing

device are active. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.

Product Description 1-21

Computer keyboard components are shown in Figure 1-5 and described in Table 1-8.

Figure 1-5. Keyboard Components

1-22 Product Description

Table 1-8

Keyboard Components

Item Component Function

5 Power switch Turns the computer on or off or exits

6 Suspend button Initiates or exits Suspend1. When pressed

7 Scroll lock key Turns on the scroll function. 8 Num lock key Turns on the numeric lock function. 9 Pointing stick Moves the mouse cursor. 10 Stereo speakers Produce stereo sound. 11 Left and right mouse

buttons

12 Fn key Used with hotkeys to perform preset hotkey

12 F1 through F12

function keys

Information—links directly to Compaq Armada user information for quick answers to your computer questions. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Home—provides an Internet starting point, connecting to a personalized Web page filled with local weather, news, sports, and financial information. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Search—opens the AltaVista search engine Web site, which helps you locate information on the Internet. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Email—accesses your default email application. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Suspend

with the Fn key, initiates Hibernate.

Function like left and right mouse buttons on an external mouse.

functions. Perform preset functions.

Product Description 1-23

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