Compaq V300 User Manual

Download

Compaq Armada E500, Armada E500S, and Armada V300 Series of Personal Computers

Maintenance and Service Guide

Notice

 2000 Compaq Computer Corporation.

OMPAQ

C U. S. Patent and Trademark Office

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if Compaq has been advised of the possibility of such damages and whether in an action or contract or tort, including negligence.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

, the Compaq logo, A

AINTENANCE AND SERVICE GUIDE

RMADA

, and Compaq Insight Manager Registered in

Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers

Sixth Edition (October 2000) First Edition (November 1999)

Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-006

Spare Part Number 162812-001

ONTENTS

preface

SING THIS GUIDE

Symbols........................................................................................ix

Technician Notes...........................................................................x

Serial Number................................................................................ x

Locating Additional Information...................................................x

chapter1

RODUCT DESCRIPTION

1.1 Models and Features............................................................1-1

1.2 Intelligent Manageability ..................................................1-15

1.3 Computer External Components .......................................1-19

1.4 Design Overview...............................................................1-30

chapter2

ROUBLESHOOTING

2.1 Preliminary Steps.................................................................2-2

2.2 Clearing Passwords .............................................................2-3

2.3 Power-On Self-Test (POST)................................................2-4

2.4 POST Error Messages .........................................................2-4

2.5 Compaq Utilities..................................................................2-9

2.6 Troubleshooting Without Diagnostics...............................2-17

chapter3

LLUSTRATED PARTS CATALOG

3.1 Serial Number Location ......................................................3-1

3.2 Computer System Major Components ................................3-2

3.3 Miscellaneous Plastics Kit Components ...........................3-12

3.4 Mass Storage Devices........................................................3-13

3.5 Miscellaneous....................................................................3-14

Contents v

chapter4

EMOVAL AND REPLACEMENT PRELIMINARIES

4.1 Tools Required.................................................................... 4-1

4.2 Service Considerations........................................................ 4-1

4.3 Preventing Damage to Removable Drives.......................... 4-2

4.4 Preventing Electrostatic Damage........................................ 4-3

4.5 Packaging and Transporting Precautions............................ 4-4

4.6 Workstation Precautions..................................................... 4-4

4.7 Grounding Equipment and Methods................................... 4-5

chapter5

EMOVAL AND REPLACEMENT PROCEDURES

5.1 Serial Number..................................................................... 5-1

5.2 Disassembly Reference Chart.............................................5-2

5.3 Preparing the Computer for Disassembly........................... 5-2

5.4 Computer Feet..................................................................... 5-3

5.5 Mini PCI Slot...................................................................... 5-4

5.6 Touch Button....................................................................... 5-6

5.7 Keyboard............................................................................. 5-8

5.8 Memory............................................................................. 5-12

5.9 Display Assembly............................................................. 5-15

5.10 Real Time Clock (RTC) Battery..................................... 5-21

5.11 LED Board...................................................................... 5-22

5.12 Top Cover........................................................................ 5-23

5.13 Front Shield..................................................................... 5-27

5.14 Diskette Drive (Armada V300 only)............................... 5-29

5.15 System Board.................................................................. 5-30

5.16 Voltage Converter Board................................................ 5-34

5.17 Fan................................................................................... 5-36

chapter 6

PECIFICATIONS

vi Contents

...................................................................................... 6-1

appendix A

ONNECTOR PIN ASSIGNMENTS

................................................................A-1

appendix B

OWER CORD SET REQUIREMENTS

3-Conductor Power Cord Set..................................................... B-1

Country-Specific Requirements ................................................ B-2

Index.................................................................................................... I-1

Contents vii

preface

SING THIS GUIDE

This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and ArmadaV300 Series of Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide:

WARNING:

directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Text set off in this manner indicates that failure to follow

Using This Guide ix

Technician Notes

WARNING:

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances.

WARNING:

ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only.

CAUTION:

least 3 inches (7.62 cm) of clearance on the left and right sides of the computer.

Only authorized technicians trained by Compaq should

The computer is designed to be electrically grounded. To

To properly ventilate the system, you must provide at

Serial Number

When requesting information or ordering spare parts, provide the computer serial number. The serial number is located on the bottom of the computer.

Locating Additional Information

The following documentation provides information for the computer:

■ Compaq Armada E500 and

Computers documentation set

■ Compaq Armada E500 and

Computers Technical Reference Guide

■ Microsoft Operating System Manual

■ Compaq Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Service Quick Reference Guide

■ Compaq Website at:

http://www.compaq.com

x Using This Guide

Armada

V300 Series of Personal

chapter

RODUCT DESCRIPTION

1.1 Models and Features

The Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator.

Figure 1-1. Compaq Armada E500, E500S, and Armada V300

Personal Computers

Product Description 1-1

Models

The Armada E500 and E500S model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that defines each model’s features.

Table 1-1

Compaq Armada E500 and E500S

Model Naming Convention

Key

A E 5 P3 850 T5P 20 V M 64 58 N S F

1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24

Key Description Options

1 Brand designator A = Armada 2 Segment designator E = Expansion 3 Series 5 = 500 4 Blank

5-6 Processor type P3 = Intel 7-9 Processor speed 850 = 850 MHz

10 Panel type T = TFT 11 Panel size 5 = 15.x”

12 Panel resolution P = SXGA+ X = XGA S = SVGA

13-14Hard drive size

17-19RAM (in MB, 20-21Operating system 98 = Windows 98

(in GB, 1-2 digits) 15 Optical drive D = 24X Max CD-ROM 16 Integrated

communication

2-3 digits)

22 NAFTA N = NAFTA 23 Pointing device S = Pointing stick P = TouchPad 24 Security

End user must make a selection between the two operating systems. If end user

Pentium III

800 = 800 MHz 700 = 700 MHz 650 = 650 MHz

4 = 14.x”

20 = 20.0 GB 18 = 18.0 GB 12 = 12.0 GB

drive

M = Mini PCI

V.90 modem

64 = 64 MB

58 = Windows 95/98

dual install*

desires rejected product after selection is made, end user must acquire and pay for rejected product separately.

P2 = Intel

Pentium II

600 = 600 MHz 550 = 550 MHz 500 = 500 MHz

3 = 13.x” 2 = 12.x”

10 = 10.0 GB 6 = 6.0 GB 4 = 4.3 GB

V = DVD-ROM drive

C = NIC/modem

combo

N4 = Windows NT 4.0 N2 = Windows NT 4.0/

C1 = Intel

Celeron 1

450 = 450 MHz 400 = 400 MHz 366 = 366 MHz

0 = none

Windows 2000 dual install*

1-2 Product Description

Table 1-2

Compaq Armada E500

Computer Models

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

A E 5 P3850 T 5 P 20 V30 128 98 179856-XX11JFC1 A E 5 P3850 T 5 P 20 V30 128 N2 179856-XX81JFC2 A E 5 P3850 T 5 P 20 V3C 128 98 179858-XX11JFC3 A E 5 P3850 T 5 P 20 V3C 128 98 179858-XX31JFC5 A E 5 P3850 T 5 P 20 V3C 128 N2 179858-XX81JFC4 A E 5 P3850 T 5 P 20 V3C 128 N2 179858-XX91JFC6 A E 5 P3800 T 4 X 10 D 0 64 98 179854-XX11JFB1 A E 5 P3800 T 4 X 10 D 0 64 N2 179854-XX81JFB2 A E 5 P3800 T 4 X 10 D C 64 98 179855-XX11JFB3 A E 5 P3800 T 4 X 10 D C 64 98 179855-XX31JFB5 A E 5 P3800 T 4 X 10 D C 64 N2 179855-XX81JFB4 A E 5 P3800 T 4 X 10 D C 64 N2 179855-XX91JFB6 A E 5 P3700 T 5 X 18 V3M 128 58 174518-XX11DX44 A E 5 P3700 T 5 X 18 V3M 128 58 N 174518-XX31DX45 A E 5 P3700 T 5 X 18 V3M 128 N4 174518-XX61DX46 A E 5 P3700 T 5 X 18 V3M 128 N4 N 174518-XX71DX47 A E 5 P3700 T 5 X 18 V3M 128 N2 174518-XX81FFH2 A E 5 P3700 T 5 X 18 V3M 128 N2 174518-XX91FFH3 A E 5 P3700 T 5 X 18 V30 128 58 174517-XX11DX41 A E 5 P3700 T 5 X 18 V30 128 N4 174517-XX61DX43 A E 5 P3700 T 5 X 18 V30 128 N2 174517-XX81FFH1 A E 5 P3700 T 5 X 18 V3C 128 58 174519-XX11DX48 A E 5 P3700 T 5 X 18 V3C 128 N4 174519-XX61DX49 A E 5 P3700 T 5 X 18 V3C 128 N2 174519-XX81FFH4 A E 5 P3700 T 4 X 12 D 0 64 58 179847-XX11FMX1 A E 5 P3700 T 4 X 12 D 0 64 N2 179847-XX81FMX3 A E 5 P3700 T 4 X 12 D M 64 58 179848-XX11FMX4 A E 5 P3700 T 4 X 12 D M 64 58 179848-XX31FMX5 A E 5 P3700 T 4 X 12 D M 64 N2 179848-XX81FMX8 A E 5 P3700 T 4 X 12 D M 64 N2 179848-XX91FMX9 A E 5 P3700 T 4 X 12 D C 64 58 179849-XX11FMZ1 A E 5 P3700 T 4 X 12 D C 64 N2 179849-XX31FWZ1 A E 5 P3700 T 4 X 12 D C 64 N2 179849-XX81FMZ3 A E 5 P3700 T 4 X 12 D C 64 N2 179849-XX91FWZ2

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

8X DVD-ROM drive

4X DVD-ROM drive

Code

Continued

Product Description 1-3

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3700 T 3 X 5 D M 64 98 212281-XX11JFF3 A E 5 P3700 T 3 X 5 D M 64 98 212281-XX31JFF5 A E 5 P3700 T 3 X 5 D M 64 N2 212281-XX81JFF4 A E 5 P3700 T 3 X 5 D M 64 N2 212281-XX91JFF6 A E 5 P3700 T 3 X 5 D C 64 98 212282-XX11JFF7 A E 5 P3700 T 3 X 5 D C 64 98 212282-XX31JFF9 A E 5 P3700 T 3 X 5 D C 64 N2 212282-XX81JFF8 A E 5 P3700 T 3 X 5 D C 64 N2 212282-XX91JFFA A E 5 P3700 T 3 X 5 D 0 64 98 212327-XX11JFF1 A E 5 P3700 T 3 X 5 D 0 64 N2 212327-XX81JFF2 A E 5 P3650 T 4 X 12 V40 64 58 161608-XX11DPB1 A E 5 P3650 T 4 X 12 V40 64 N4 161608-XX61DPB3 A E 5 P3650 T 4 X 12 V40 64 N2 161608-XX81FFD5 A E 5 P3650 T 4 X 12 V4M 64 58 161609-XX11DPB4 A E 5 P3650 T 4 X 12 V4M 64 58 N 161609-XX31DPB5 A E 5 P3650 T 4 X 12 V4M 64 N4 161609-XX61DPB6 A E 5 P3650 T 4 X 12 V4M 64 N4 N 161609-XX71DPB7 A E 5 P3650 T 4 X 12 V4M 64 N2 161609-XX81FFD6 A E 5 P3650 T 4 X 12 V4M 64 N2 N 161609-XX91FFD7 A E 5 P3650 T 4 X 12 V4C 64 58 164764-XX11DPB8 A E 5 P3650 T 4 X 12 V4C 64 N4 164764-XX61DPB9 A E 5 P3650 T 4 X 12 V4C 64 N2 164764-XX81FFD8 A E 5 P3600 T 4 X 12 D 0 64 58 161606-XX11DN91 A E 5 P3600 T 4 X 12 D 0 64 N4 161606-XX61DN93 A E 5 P3600 T 4 X 12 D 0 64 N2 161606-XX81FFD1 A E 5 P3600 T 4 X 12 D M 64 58 161607-XX11DN94 A E 5 P3600 T 4 X 12 D M 64 58 N 161607-XX31DN95 A E 5 P3600 T 4 X 12 D M 64 N4 161607-XX61DN96 A E 5 P3600 T 4 X 12 D M 64 58 N 161607-XX71DN97 A E 5 P3600 T 4 X 12 D M 64 N2 161607-XX81FFD2 A E 5 P3600 T 4 X 12 D M 64 N2 N 161607-XX91FFD3 A E 5 P3600 T 4 X 12 D C 64 58 164763-XX11DN98 A E 5 P3600 T 4 X 12 D C 64 N4 164763-XX61DN99 A E 5 P3600 T 4 X 12 D C 64 N2 164763-XX81FFD4

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

8X DVD-ROM drive

4X DVD-ROM drive

Continued

1-4 Product Description

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3600 T 3 X 6 D 0 64 58 179844-XX11FL51 A E 5 P3600 T 3 X 6 D 0 64 N2 179844-XX81FL53 A E 5 P3600 T 3 X 6 D M 64 58 179845-XX11FL54 A E 5 P3600 T 3 X 6 D M 64 N2 179845-XX31FL55 A E 5 P3600 T 3 X 6 D M 64 58 179845-XX81FL58 A E 5 P3600 T 3 X 6 D M 64 N2 179845-XX91FL59 A E 5 P3600 T 3 X 6 D C 64 58 179846-XX11FL61 A E 5 P3600 T 3 X 6 D C 64 N2 179846-XX81FL63 A E 5 P3600 T 2 S 5 D M 64 58 207063-XX11FVY1 A E 5 P3600 T 2 S 5 D M 64 58 207063-XX31FVY4 A E 5 P3600 T 2 S 5 D M 64 N2 207063-XX81FVY2 A E 5 P3600 T 2 S 5 D M 64 N2 207063-XX91FVY3 A E 5 P3500 T 4 X 12 D 0 64 58 187427-XX11FLC1 A E 5 P3500 T 4 X 12 D 0 64 N4 187427-XX61FLC2 A E 5 P3500 T 4 X 12 D 0 64 N2 187427-XX81FLC3 A E 5 P3500 T 4 X 12 D M 64 58 187428-XX11FLC4 A E 5 P3500 T 4 X 12 D M 64 N4 187428-XX61FLC5 A E 5 P3500 T 4 X 12 D M 64 N2 187428-XX81FLC6 A E 5 P3500 T 4 X 12 D C 64 58 187429-XX11FLC7 A E 5 P3500 T 4 X 12 D C 64 N4 187429-XX61FLC8 A E 5 P3500 T 4 X 12 D C 64 N2 187429-XX81FLC9 A E 5 P3500 T 3 X 6 D O 64 58 161604-XX11DNN1 A E 5 P3500 T 3 X 6 D O 64 98 161604-XX41DNN2 A E 5 P3500 T 3 X 6 D O 64 N4 161604-XX61DNN3 A E 5 P3500 T 3 X 6 D M 64 58 161605-XX11DNN4 A E 5 P3500 T 3 X 6 D M 64 58 N 161605-XX31DNN5 A E 5 P3500 T 3 X 6 D M 64 N4 161605-XX61DNN6 A E 5 P3500 T 3 X 6 D M 64 N4 N 161605-XX71DNN7 A E 5 P3500 T 3 X 6 D C 64 58 164749-XX11DNN8 A E 5 P3500 T 3 X 6 D C 64 N4 164749-XX61DN83

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

Continued

Product Description 1-5

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3500 T 2 S 6 D 0 64 58 161602-XX11DNM1 A E 5 P3500 T 2 S 6 D 0 64 98 161602-XX41DNM2 A E 5 P3500 T 2 S 6 D 0 64 N4 161602-XX61DNM3 A E 5 P3500 T 2 S 6 D M 64 58 161603-XX11DNM4 A E 5 P3500 T 2 S 6 D M 64 58 N 161603-XX31DNM5 A E 5 P3500 T 2 S 6 D M 64 N4 161603-XX61DNM6 A E 5 P3500 T 2 S 6 D M 64 N4 N 161603-XX71DNM7 A E 5 P3500 T 2 S 6 D C 64 58 166761-XX11DVM1 A E 5 P3500 T 2 S 6 D C 64 N4 166761-XX61DVM2 A E 5 P3450 T 4 X 12 D 0 64 58 127669-XX11CZQ1 A E 5 P3450 T 4 X 12 D 0 64 98 127669-XX41CZQ2 A E 5 P3450 T 4 X 12 D 0 64 N4 127669-XX61CZQ3 A E 5 P3450 T 4 X 12 D M 64 58 127670-XX11CZQ4 A E 5 P3450 T 4 X 12 D M 64 58 N 127670-XX31CZQ5 A E 5 P3450 T 4 X 12 D M 64 N4 127670-XX61CZQ6 A E 5 P3450 T 4 X 12 D M 64 N4 N 127670-XX71CZQ7 A E 5 P3450 T 4 X 12 D C 64 58 164751-XX11DN84 A E 5 P3450 T 4 X 12 D C 64 N4 164751-XX61DN85 A E 5 P2400 T 4 X 6 D 0 64 58 152675-XX11DC41 A E 5 P2400 T 4 X 6 D 0 64 98 152675-XX41DC42 A E 5 P2400 T 4 X 6 D 0 64 N4 152675-XX61DC43 A E 5 P2400 T 4 X 6 D M 64 58 152676-XX11DC44 A E 5 P2400 T 4 X 6 D M 64 58 N 152676-XX31DC45 A E 5 P2400 T 4 X 6 D M 64 N4 152676-XX61DC46 A E 5 P2400 T 4 X 6 D M 64 N4 N 152676-XX71DC47 A E 5 P2400 T 4 X 6 D C 64 58 164748-XX11DN81 A E 5 P2400 T 4 X 6 D C 64 N4 164748-XX61DN82

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

Continued

1-6 Product Description

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P2366 T 2 S 4 D 0 64 58 155058-XX11DJC1 A E 5 P2366 T 2 S 4 D 0 64 98 155058-XX41DJC2 A E 5 P2366 T 2 S 4 D 0 64 N4 155058-XX61DJC3 A E 5 P2366 T 2 S 4 D M 64 58 155059-XX11DJC4 A E 5 P2366 T 2 S 4 D M 64 58 N 155059-XX31DJC5 A E 5 P2366 T 2 S 4 D M 64 N4 155059-XX61DJC6 A E 5 P2366 T 2 S 4 D M 64 N4 N 155059-XX71DJC7 A E 5 C1600 T 4 X 5 D C 64 98 202805-XX11JFD7 A E 5 C1600 T 4 X 5 D C 64 98 202805-XX31JFD9 A E 5 C1600 T 4 X 5 D C 64 N2 202805-XX81JFD8 A E 5 C1600 T 4 X 5 D C 64 N2 202805-XX91JFDA A E 5 C1600 T 4 X 5 D 0 64 98 202850-XX11JFD1 A E 5 C1600 T 4 X 5 D 0 64 N2 202850-XX81JFD2 A E 5 C1600 T 4 X 5 D M 64 98 202852-XX11JFD3 A E 5 C1600 T 4 X 5 D M 64 98 202852-XX31JFD5 A E 5 C1600 T 4 X 5 D M 64 N2 202852-XX81JFD4 A E 5 C1600 T 4 X 5 D M 64 N2 202852-XX91JFD6 A E 5 C1600 T 3 X 5 D M 64 98 202802-XX12JFH3 A E 5 C1600 T 3 X 5 D M 64 98 202802-XX32JFH5 A E 5 C1600 T 3 X 5 D M 64 N2 202802-XX82JFH4 A E 5 C1600 T 3 X 5 D M 64 N2 202802-XX92JFH6 A E 5 C1600 T 3 X 5 D 0 64 98 202803-XX12JFH1 A E 5 C1600 T 3 X 5 D 0 64 N2 202803-XX82JFH2 A E 5 C1600 T 3 X 5 D C 64 98 202804-XX12JFH7 A E 5 C1600 T 3 X 5 D C 64 98 202804-XX32JFH9 A E 5 C1600 T 3 X 5 D C 64 N2 202804-XX82JFH8 A E 5 C1600 T 3 X 5 D C 64 N2 202804-XX92JFHA

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

Continued

Product Description 1-7

Table 1-2

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 C1550 T 4 X 6 D C 64 58 207057-XX12FVX1 A E 5 C1550 T 4 X 6 D C 64 N2 207057-XX82FVX2 A E 5 C1550 T 3 X 5 D 0 64 58 196659-XX12FWB1 A E 5 C1550 T 3 X 5 D 0 64 N2 196659-XX82FWB2 A E 5 C1550 T 3 X 5 D M 64 58 196665-XX12FWB3 A E 5 C1550 T 3 X 5 D M 64 58 196665-XX32FWB5 A E 5 C1550 T 3 X 5 D M 64 N2 196665-XX82FWB4 A E 5 C1550 T 3 X 5 D M 64 N2 196665-XX92FWB6 A E 5 C1550 T 3 X 5 D C 64 58 196661-XX12FWB7 A E 5 C1550 T 3 X 5 D C 64 N2 196661-XX82FWB8 A E 5 C1550 T 2 S 5 D 0 64 58 196657-XX12FVZ1 A E 5 C1550 T 2 S 5 D 0 64 N2 196657-XX82FVZ2 A E 5 C1550 T 2 S 5 D M 64 58 196664-XX12FVZ3 A E 5 C1550 T 2 S 5 D M 64 58 196664-XX32FVZ5 A E 5 C1550 T 2 S 5 D M 64 N2 196664-XX82FVZ4 A E 5 C1550 T 2 S 5 D M 64 N2 196664-XX92FVZ6 A E 5 C1550 T 2 S 5 D C 64 58 196658-XX12FVZ7 A E 5 C1550 T 2 S 5 D C 64 N2 196658-XX82FVZ8

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

1-8 Product Description

The Armada V300 model naming conventions are shown in Table 1-3. The computer model designation is composed of a group of characters that define each model’s features.

Table 1-3

Compaq Armada V300

Model Naming Convention

Key

A V 3 C1 500 T4X 6 D M 64 58 N S F

1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24

Key Description Options

1 Brand designator A = Armada 2 Segment designator V = Versatility 3 Series 3 = 300

4 Blank 5-6 Processor type C1 = Intel Celeron 1 7-9 Processor speed 500 = 500 MHz 466 = 466 MHz 400 = 400 MHz

10 Panel type T = TFT H=HPA 11 Panel size 4 = 14.x” 3 = 13.x” 2 = 12.x” 12 Panel resolution X = XGA S= SVGA

13-14Hard drive size

17-19RAM (in MB,

20-21Operating system 98 = Windows 98

(in GB, 1-2 digits) 15 Optical drive D = 24X Max CD-ROM drive 16 Integrated

communication

2-3 digits)

22 NAFTA N = NAFTA 23 Pointing device P = TouchPad 24 Security

End user must make a one-time selection between Windows 95 and Windows 98. If

end user desires rejected product(s) after selection is made, end user must acquire and pay for rejected product(s) separately.

6 = 6.0 GB 4 = 4.3 GB

M = Mini PCI

V.90 modem

64 = 64 MB 32 = 32 MB

58 = Windows 95/98 dual

install*

C = NIC/modem

combo

N4 = Windows NT 4.0 N2 = Windows NT

0 = none

4.0/2000 dual install

Product Description 1-9

Table 1-4

Compaq Armada V300

Computer Models

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

A V 3 C1500 T 4 X 6 D 0 58 64 P A V 3 C1500 T 4 X 6 D 0 N4 64 P A V 3 C1500 T 4 X 6 D M 58 64 P A V 3 C1500 T 4 X 6 D M 58 64 N P A V 3 C1500 T 4 X 6 D M N4 64 P A V 3 C1500 T 4 X 6 D M N4 64 N P A V 3 C1500 T 4 X 6 D C 58 64 P A V 3 C1500 T 4 X 6 D C N4 64 P

163308-XX2 163308-XX6 163309-XX2 163309-XX3 163309-XX6 163309-XX7 163310-XX2

163310-XX6 A V 3 C1466 T 4 X 4 D C 58 64 P 158984-XX21DJD3 A V 3 C1466 T 4 X 4 D C N4 64 P 158984-XX61DJD4 A V 3 C1466 T 4 X 4 D 0 58 64 P 117734-XX21CXX1 A V 3 C1466 T 4 X 4 D 0 98 64 P 117734-XX41CXX2 A V 3 C1466 T 4 X 4 D 0 N4 64 P 117734-XX61CXX3 A V 3 C1466 T 4 X 4 D M 58 64 P 117735-XX21CXX4 A V 3 C1466 T 4 X 4 D M 58 64 N P 117735-XX31CXX5 A V 3 C1466 T 4 X 4 D M N4 64 P 117735-XX61CXX8 A V 3 C1466 T 4 X 4 D M N4 64 N P 117735-XX71CXX9 A V 3 C1466 H 3 S 6 D 0 58 32 P A V 3 C1466 H 3 S 6 D 0 N4 32 P A V 3 C1466 H 3 S 6 D M 58 32 P A V 3 C1466 H 3 S 6 D M 58 32 N P A V 3 C1466 H 3 S 6 D M N4 32 P A V 3 C1466 H 3 S 6 D M N4 32 N P A V 3 C1466 H 3 S 6 D C 58 32 P A V 3 C1466 H 3 S 6 D C N4 32 P

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

163199-XX2

163199-XX6

163229-XX2

163229-XX3

163229-XX6

163229-XX7

163304-XX2

163304-XX6

Code

DVR1

DVR3

DVR4

DVR5

DVR6

DVR7

DVR8

DVR9

DVP1

DVP3

DVP4

DVP5

DVP6

DVP7

DVP8

DVP9

Continued

1-10 Product Description

Table 1-4

continued

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A V 3 C1466 T 2 S 6 D 0 58 64 P A V 3 C1466 T 2 S 6 D 0 N4 64 P A V 3 C1466 T 2 S 6 D M 58 64 P A V 3 C1466 T 2 S 6 D M 58 64 N P A V 3 C1466 T 2 S 6 D M N4 64 P A V 3 C1466 T 2 S 6 D M N4 64 N P A V 3 C1466 T 2 S 6 D C 58 64 P A V 3 C1466 T 2 S 6 D C N4 64 P A V 3 C1400 T 2 S 4 D C 58 64 P A V 3 C1400 T 2 S 4 D C N4 64 P A V 3 C1400 T 2 S 4 D 0 58 64 P A V 3 C1400 T 2 S 4 D 0 98 64 P A V 3 C1400 T 2 S 4 D 0 N4 64 P A V 3 C1400 T 2 S 4 D M 58 64 P A V 3 C1400 T 2 S 4 D M 58 64 N P A V 3 C1400 T 2 S 4 D M N4 64 P A V 3 C1400 T 2 S 4 D M N4 64 N P A V 3 C1400 H 2 S 4 D 0 58 32 P A V 3 C1400 H 2 S 4 D 0 98 32 P A V 3 C1400 H 2 S 4 D 0 N4 32 P A V 3 C1400 H 2 S 4 D M 58 32 P A V 3 C1400 H 2 S 4 D M 58 32 N P A V 3 C1400 H 2 S 4 D M N4 32 P A V 3 C1400 H 2 S 4 D M N4 32 N P

9-cell Lithium Ion main battery pack

6-cell Lithium ion main battery pack

163305-XX2 163305-XX6 163306-XX2 163306-XX3 163306-XX6 163306-XX7 163307-XX2 163307-XX6 158983-XX2 158983-XX6 117732-XX2 117732-XX4 117732-XX6 117733-XX2 117733-XX3 117733-XX6 117733-XX7 117730-XX2 117730-XX4 117730-XX6 117731-XX2 117731-XX3 117731-XX6 117731-XX7

DVQ1

DVQ3

DVQ4

DVQ5

DVQ6

DVQ7

DVQ8

DVQ9

DJD3

DJD4

CXW1

CXW2

CXW3

CXW4

CXW5

CXW8

CXW9

CXV1

CXV2

CXV3

CXV4

CXV5

CXV8

CXV9

Product Description 1-11

Features

The computer has the following features:

The Armada E500 and E500S feature the following processors,

■

varying by computer model:

Intel Pentium III 850-, 800-, 700-, 650-, 600-, 500- or 450-MHz

■

processor, with 256-KB integrated cache Intel Pentium II 400- or 366-MHz, with 256-KB integrated

■

cache Intel Celeron 550-MHz, with 128-KB integrated cache

■

The Armada V300 features an Intel Celeron 500-, 466- or 400-MHz

■

processor, with 128-KB integrated L2 cache, varying by computer model.

ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics)

■

The following standard memory is available, varying by computer

■

model:

The Armada E500 and E500S are equipped with 64-MB high-

■

performance Synchronous DRAM (SDRAM), expandable to 512 MB.

The Armada V300 is equipped with 64- or 32-MB

■

high-performance SDRAM, expandable to 512 MB.

Microsoft Windows 95, Windows 98, Windows NT

■

Workstation 4.0, or Windows 2000 preinstalled The following displays are available, varying by computer model:

■

The Armada E500 and E500S feature a 15.0-inch, SXGA, TFT

■

(1400 × 1050), 15.0- or 14.1-inch, XGA, TFT (1024 × 768),

13.3-inch, XGA, TFT (1024 × 768) or 12.1-inch, SVGA, TFT (800 × 600) display, all with over 16.8 million colors.

The Armada V300 features a 14.1- inch XGA TFT (1024 × 768),

■

13.3-inch SVGA HPA (800 × 600), 12.1-inch SVGA TFT (800 × 600), or 12.1-inch SVGA STN (800 × 600) display, all with over 16.8 million colors.

The following keyboards are available, varying by computer model:

■

The Armada E500 and E500S support a TouchPad or pointing

■

stick keyboard. The Armada V300 is equipped with a TouchPad keyboard.

■

Mini PCI 56K V.90 modem, or optional Mini PCI V.90 modem plus

■

10/100 NIC combination card

1-12 Product Description

The following PC Card features are available, varying by computer

■

model:

The Armada E500 and E500S feature two Type II PC Card slots

■

with support for both 32-bit CardBus and 16-bit PC Cards; Zoomed video is supported in the bottom slot.

The Armada V300 features one Type II PC Card slot with

■

support for both 32-bit CardBus and 16-bit PC Cards.

External AC adapter with power cord

■

The following battery packs are available, varying by computer

■

model:

The Armada E500 and E500S support a 9- or 6-cell Lithium ion

■

(Li ion) primary battery pack in the battery bay or DualBay, and a 6-cell Li ion MultiBay battery pack in the MultiBay; it supports up to three battery packs in the computer at one time.

The Armada V300 supports a 9- or 6-cell Li ion primary battery

■

pack in the battery bay and a 6-cell Li ion MultiBay battery pack in the MultiBay.

The following hard drives are available, varying by computer

■

model:

The Armada E500 and E500S support 18.0-, 12.0-, 6.0-, or 4.3-

■

GB high-capacity SMART hard drives with DriveLock security and Prefailure Warranty.

The Armada V300 supports a 6.0- or 4.3-GB high-capacity

■

SMART hard drive with DriveLock security and Prefailure Warranty.

Flexible MultiBay that accommodates a 24X MAX CD-ROM drive,

■

4X MAX CD-RW drive, DVD-ROM drive, SuperDisk LS-120 drive, 6-cell Li ion MultiBay battery pack, or secondary hard drive (when used with a Hard Drive MultiBay Adapter)

Connectors for parallel, serial, audio in/out, external monitor,

■

universal serial bus, external keyboard, and AC power Stereo speakers providing Compaq PremierSound 16-bit stereo

■

sound

Product Description 1-13

1.2 Intelligent Manageability

Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. Intelligent Manageability provides the following functions:

■

Asset Management

diagnostic information.

■

Fault Management

hardware problems.

■

Security Management

components.

■

Configuration Management

providing the latest drivers, utilities, and software, which are available on CD-ROM and the Compaq Web site at:

www.compaq.com/support/portables

For further help with Intelligent Manageability, select Start !

NOTE: Compaq Information Center ! Intelligent Manageability.

—provides detailed configuration and

—prevents, predicts, and alerts of impending

—prevents unauthorized access to data and

—optimizes the computer by

Accessing the Web Agent

The computer may have a preinstalled Web Agent that allows you to view computer configuration information using Web technology. To access this feature, select Start ! Compaq Information Center ! Insight Web Management.

If the computer does not have a preinstalled Web Agent, it can be downloaded from the Compaq Web site at:

www.compaq.com

Asset Management

Asset Management enables component information to be retrieved when you are on the road or connected to the network.

Asset Management also enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. The information can be used to assist in tracking and maintaining the computer and its components. Asset Management provides the following information:

1-14 Product Description

Inventory information—The network administrator can retrieve

■

information about the computer over the network by using Compaq Insight Manager

or any PC management tool provided by Compaq

Solution Partners. Asset control information retrieved from the computer includes:

Manufacturer, model, and serial number of Compaq

■

computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems

System board and ROM revision levels

■

BIOS settings

■

Diagnostic information—Diagnostics for Windows includes

■

information on hard drives, ports, video, sound, and other components. This application also allows multi-threaded tests to be run on hardware components. If problems are found, recommendations are provided.

All of the above information can be viewed, printed, or saved.

Fault Management

Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts:

■

Hard drive alert

—provides 72-hour advance warning of impending hard drive problems and can automatically start optional backup software.

■

System temperature alert

—reports overheating. As the system temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.

■

Battery pack alert

—reports charging problems and battery pack

failure.

■

Monitor alert

—diagnoses and displays external monitor

operational problems.

■

Memory alert

—reports memory board configuration changes when a memory board is removed, added, or reconfigured. It also provides the previous and current configurations for comparison.

The alerts work with or without network connection. However, if the computer is not connected to the network, the network administrator cannot receive alerts from the computer.

Product Description 1-15

Fault Management Alerts

Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs.

While the computer is connected to a network, alerts pop up on the

■

computer display and are simultaneously reported to the network console.

A system temperature alert reports overheating. As the system

■

temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.

NOTE:

A battery charging problem alert is reported only on the

computer display. When the computer is not connected to a network, the user receives

■

a local alert. To set alerts, select the Intelligent Manageability icon in the system

■

tray.

Security Management

Security Management features customize system security.

■

Power-On and Setup Passwords

information and computer configuration.

■

DriveLock

■

Device disabling

—prevents unauthorized access to hard drives.

—prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer and provides an optional docking station.

■

QuickLock/QuickBlank

■

Ownership Tag

—displays ownership information during system

—locks the keyboard and clears the screen.

restart.

—prevent unauthorized access to

1-16 Product Description

Configuration Management

Configuration Management optimizes software upgrade and customer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at:

www.compaq.com/support/portables

Managing Power

The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved. Use power management to monitor most computer components such as the hard drive, processor, and display.

Accessing Power Management

In Windows 95, select Start ! Settings ! Control Panel ! Power

■

to view or adjust settings in Power Properties. In Windows NT 4.0, select Compaq Power instead of Power

■

In Windows 98, select Power Management instead of Power.

■

Power Management Levels

To extend the life of batteries, use the Battery Conservation tab in Power Properties.

In Windows 95, select Start ! Settings ! Control Panel ! Power

■

to access Power Properties. In Windows NT 4.0, select Compaq Power instead of Power.

■

In Windows 98, select Power Management instead of Power.

■

You can customize the level of battery conservation or the selection of preset power management levels.

Product Description 1-17

1.3 Computer External Components

The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5.

Figure 1-2. Display and Left Side Components

1-18 Product Description

Table 1-5

Display and Left Side Components

Item Component Function

1 Tilt feet (2) Tilt the computer for ease of use. 2 Battery bay Accepts a 9- or 6-cell Lithium ion (Li ion)

3 Armada E500 & E500S:

DualBay Armada V300:

Fixed diskette drive 4 Display release latch Opens the computer. 5 Audio bass port Enhances stereo sound. 6 MultiBay Accepts the following MultiBay devices:

7 Volume buttons Adjust the volume of the stereo speakers. 8 Power/suspend light

(green)

9 Battery light (green) On—a battery pack is charging.

*In Windows 98 the term Standby replaces the term Suspend.

primary battery pack. Accepts a removable diskette drive or 9- or

6-cell Li ion primary battery pack. Accepts diskettes.

CD-ROM drive, CD-RW drive, DVD-ROM drive, hard drive (in Hard Drive MultiBay Adapter), SuperDisk LS-120 Drive, 6-cell Li ion MultiBay battery pack.

On—power is turned on. Off—power is turned off. Blinking—computer is in Suspend.* NOTE: The power/suspend light also blinks if

a battery pack that is the only source of power available to the computer reaches a critical low-battery condition while Hibernation is disabled.

Off—no battery packs are changing. Blinking—a battery pack that is the only

available power source has reached a low-battery condition.

Product Description 1-19

The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6.

Figure 1-3. Right Side Components

1-20 Product Description

Table 1-6

Right Side Components

Item Component Function

1 PC Card slots* Supports 32-bit (CardBus) and 16-bit

2 Stereo speaker/

headphone jack

3 Mono microphone jack Connects a mono microphone, disabling the

4 Security cable slot Accepts an optional security cable to secure

5 RJ-11 jack (internal

modem models only)

6 RJ-45 jack (internal

network interface card

models only) 7 Infrared port Provides wireless communication between

8 Air vent Provides airflow to cool internal

9 Composite TV

connector

* The Armada E500 and E500S have two PC Card slots; the Armada V300 has only one PC

Card slot.

PC Cards. Connects stereo speakers, headphones, or

headset. This jack is driven by an amplifier and has

volume control. The internal computer speakers are turned off when external speakers or headphones are plugged into this jack.

built-in microphone.

the computer to a fixed object to prevent theft.

Connects the modem cable to an internal modem.

NOTE: A modem cable is included with internal modem models.

Connects the network cable.

the computer and another infrared-equipped device using an infrared beam.

components. Connects a television, VCR, camcorder, or

overhead projector.

Product Description 1-21

The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7.

Figure 1-4. Rear Components

1-22 Product Description

Table 1-7

Rear Components

Item Component Function

1 AC Adapter connector Connects the AC power adapter. 2 Universal Serial Bus

(USB) connector

3 External monitor

connector 4 Serial connector Connects optional serial devices, such as a

5 Docking connector Connects the computer to the expansion

6 Parallel connector Connects an optional parallel device, such

7 Keyboard/mouse

connector

Connects USB devices, such as cameras for video conferencing, or hubs which connect multiple USB devices.

The USB connector is a powered hub. When running Windows 95 or higher or Windows NT, any combination of up to five powered or unpowered hubs can be connected in any sequence, as long as two unpowered hubs are not connected next to each other.

When running a lower version of Windows or Windows NT, or if using a different operating system, up to two hubs can be connected.

Connects an optional external monitor, overhead projector, or TV adapter.

mouse.

base, convenience base, or port replicator.

as a printer. Connects an optional full-sized keyboard or

a mouse. Both external mouse and computer pointing

device are active. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.

Product Description 1-23

Computer keyboard components are shown in Figure 1-5 and described in Table 1-8.

Figure 1-5. Keyboard Components

1-24 Product Description

Table 1-8

Keyboard Components

Item Component Function

5 Power switch Turns the computer on or off or exits

6 Suspend button Initiates or exits Suspend1. When pressed

7 Scroll lock key Turns on the scroll function. 8 Num lock key Turns on the numeric lock function. 9 Pointing stick Moves the mouse cursor. 10 Stereo speakers Produce stereo sound. 11 Left and right mouse

buttons 12 Fn key Used with hotkeys to perform preset hotkey

12 F1 through F12

function keys

Information—links directly to Compaq Armada user information for quick answers to your computer questions. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Home—provides an Internet starting point, connecting to a personalized Web page filled with local weather, news, sports, and financial information. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Search—opens the AltaVista search engine Web site, which helps you locate information on the Internet. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Email—accesses your default email application. This key is present only on computer models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”

Suspend

with the Fn key, initiates Hibernate.

Function like left and right mouse buttons on an external mouse.

functions. Perform preset functions.

Product Description 1-25

Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9.

Figure 1-6. Keyboard Components (continued)

1-26 Product Description

Table 1-9

Keyboard Components (continued)

Item Component Function

1 Hard drive light (green) Turns on when the hard drive is being

2 MultiBay light (green) Turns on when a MultiBay device is being

3 Num lock light Turns on when the numeric lock function is

4 Caps lock light Turns on when the caps lock function is on. 5 Scroll lock light Turns on when the scroll function is on. 6 Display switch Turns off the display if it is closed while the

7 Page up and page

down keys 8 Embedded numeric

keypad 9 Cursor-control keys Move the cursor around the screen. 10 Windows application

key 11 TouchPad (TouchPad

models only) 12 Left and right

TouchPad buttons

(TouchPad models

only) 13 Microsoft logo key Displays the Windows Start menu. 14 Caps lock key Turns on the caps lock function.

accessed.

accessed or a battery pack in the MultiBay is charging or waiting to be charged.

on.

computer is turned on. Move to the previous or next screen.

Converts keys to numeric keypad.

Displays shortcut menu for item beneath mouse cursor.

Moves the mouse cursor, selects, and activates.

Function like the left and right mouse buttons on an external mouse.

Product Description 1-27

The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-10.

Figure 1-7. Bottom Components

Table 1-10

Bottom Components

Item Component Function

1 Mini PCI slot cover Contains the mini PCI modem or network

2 Battery release latch Releases the battery from the battery bay. 3 Hard drive cover

release latch 4 Hard drive cover screw Secures the hard drive cover. 5 Hard drive cover Covers the hard drive bay. 6 Diskette drive release

latch

7 MultiBay release latch Releases the MultiBay device.

interface card.

Releases the hard drive cover.

Releases the device from the DualBay on the Armada E500.

Releases the diskette drive bezel from the Armada V300.

1-28 Product Description

1.4 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3 for the illustrated parts catalog and Chapter 5 for removal and replacement procedures.

The system board provides the following device connections:

Memory expansion board

■

Hard drive

■

Display

■

Keyboard/TouchPad or pointing stick

■

Audio

■

Intel Pentium III, II, or Celeron processors

■

Fan

■

PC Cards

■

Modem or modem/NIC

■

The Armada E500, E500S, and Armada V300 computers use an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the right side of the computer.

CAUTION: To properly ventilate the computer, allow at least a 3-inch (7.6 cm) clearance on the left and right sides of the computer.

Product Description 1-29

chapter

ROUBLESHOOTING

Follow these basic steps when beginning the troubleshooting process:

1. Complete the preliminary steps listed in Section 2.1.

2. Run the Power-On Self-Test (POST) as described in Section 2.3.

3. Run Computer Setup as described in Section 2.5.

4. If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the diagnostic tables in Section 2.5.

Follow these guidelines when troubleshooting:

Complete the recommended actions in the order in which they are

■

given. Repeat POST after each recommended action until the problem is

■

resolved and the error message does not return. When the problem is resolved, stop performing the troubleshooting

■

steps and do not complete the remaining recommended actions. Refer to Chapter 5 for recommended removal and replacement

■

procedures. If the problem is intermittent, check the computer several times to

■

verify that the problem is solved.

Troubleshooting 2-1

The following table describes the troubleshooting actions:

If You Want To: Then Run:

Check for POST error messages

Perform any of the following:

Check the system

■

configuration Set the system power

■

management parameters Return the system to its

■

original configuration Check system configuration

■

of installed devices

POST

Computer Setup

2.1 Preliminary Steps

IMPORTANT:

Use AC power when running POST or Computer Setup. A low battery condition could initiate Hibernation and interrupt the test.

Before running POST, complete the following steps:

1. Obtain established passwords. If you must clear the passwords, go to Section 2.2.

2. Ensure that the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an AC power source.

3. Turn on the computer.

4. If a power-on password has been established, type the password and press Enter.

5. Run Computer Setup (Section 2.5). If a Setup password has been established, type the password and press Enter.

6. Turn off the computer and all external devices.

7. Disconnect external devices that you do not want to test. If you want to use the printer to log error messages, leave it connected to the computer.

2-2 Troubleshooting

NOTE: If a problem only occurs when an external device is connected to the computer, the problem could be with the external device or its cable. Isolate the problem by running POST with and without the external device connected.

8. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports.

Follow these steps to run Compaq Utilities:

a. If you are running Compaq Utilities from the hard drive, turn on

or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen. If you do not press F10 in time, restart the computer and try again.

If you are running Compaq Utilities from a diskette, insert the Compaq Utilities diskette in drive A. Turn on or restart the computer.

b. Press Enter to accept OK. c. Select Prompted Diagnostics. d. After “Identifying System Hardware” completes, select

Interactive Testing and follow the instructions on the screen.

2.2 Clearing Passwords

1. Turn off the computer.

2. Disconnect the AC Adapter.

3. Remove all battery packs.

4. Remove the switch cover (refer to Chapter 5, Section 5.8).

5. Disconnect the Real Time Clock (RTC) battery (Section 5.9).

6. Wait five minutes.

7. Reconnect the RTC battery.

8. Replace the switch cover.

9. Reconnect the AC Adapter. Do not reinstall any battery packs yet.

10. Turn on the computer. NOTE: Remember to set the date and time the next time the computer is

turned on.

Troubleshooting 2-3

2.3 Power-On Self-Test (POST)

The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly.

To run POST, complete the following steps:

1. Complete the preliminary steps (Section 2.1).

2. Turn on the computer.

If POST does not detect any errors, the computer beeps once or twice to indicate that POST has run successfully. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive.

2.4 POST Error Messages

If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in Section 2.6.

If POST detects an error, one of the following events occurs:

A message with the prefix "WARNING" appears, informing you

■

where the error occurred. The system pauses until you press F1 to continue.

produce WARNING messages.

A message with the prefix "FATAL" appears, informing you

■

where the error occurred. After the message, the system emits a series of beeps, then stops.

You should be able to correct problems that

2-4 Troubleshooting

If you receive one of the error messages listed below, follow the recommended action.

Table 2-1

Warning Messages

Message Description Recommended Action

CMOS checksum invalid, run SCU

CMOS failure, run SCU

Diskette controller error

Diskette track 0 failed The diskette

Hard disk controller error

Keyboard controller failure

CMOS RAM information has been corrupted.

CMOS RAM has lost power.

The diskette drive controller failed to respond to the recalibrate command.

drive cannot read track 0 of the diskette in the drive.

The hard drive controller failed to respond to the reset command.

The keyboard failed the selftest command.

Run Computer Setup (Section 2.5) to reinitialize CMOS-RAM.

If there is no diskette drive in the system, run Computer Setup (Section 2.5) to properly configure the CMOS-RAM to show no diskette drive present. If the problem persists, or if a diskette drive is present, complete these steps until the problems are solved:

1. Check diskette drive connections.

2. Replace diskette drive.

3. Replace system board.

Try another diskette. If the problem persists, you may need to replace the diskette drive.

Check the drive parameters. Turn off the system and check all related connections.

Replace the system board.

Continued

Troubleshooting 2-5

Table 2-1

continued

Message Description Recommended Action

Keyboard failure The keyboard

failed to respond to the RESET ID command.

No interrupts from Timer 0

ROM at xxxx (LENGTH yyyy) with nonzero checksum (zz)

Time/Date corrupt run SCU

Hard disk xx failure (or error)

The periodic timer interrupt is not occurring.

An illegal adapter ROM was located at the specified address.

The time and date stored in the real time clock (RTC) have been corrupted, possibly by a power loss.

A failure or an error occurred when trying to access the hard drive.

Replace the keyboard. If the problem persists, replace the system board.

Replace the system board.

Check the external adapter (such as a video card) to determine if it is causing the conflict.

1. Run Computer Setup (Section 2.5).

2. If problem persists, replace RTC battery.

3. If problems persists, replace system board.

1. Run ScanDisk.

2. Check disk in DOS and Windows 95.

2-6 Troubleshooting

Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section.

Table 2-2

Fatal Error Messages

Message Description Beep code

CMOS RAM test failed A walking bit test of

CMOS RAM location 0E (Hex) - 3F (Hex) failed.

DMA controller faulty A sequential read/write

of the transfer count and transfer address registers within the primary and secondary DMA controllers failed.

Faulty DMA page registers

Faulty refresh circuits A continuous read/write

Interrupt controller failed A sequential read/write

ROM checksum incorrect

RAM error at location xxxx

*Beep codes are defined in Table 2-3.

A walking bit read/write of the 16 DMA controller page registers starting at location 80 Hex failed.

test of port 61h found that bit 4 (Refresh Detect) failed to toggle within an allotted amount of time.

of various Interrupt Controller registers failed.

A checksum of the ROM BIOS does not match the byte value at F000:FFFF.

RAM error occurred during memory test.

None

Troubleshooting 2-7

Table 2-3

Fatal Error Beep Codes

Beep Code Beep Sequence Description Recommended

Action

0 S-S-S-P-S-S-L-P The DMA page

registers are faulty.

1 S-S-S-P-S-L-S-P The refresh

circuitry is faulty.

2 S-S-S-P-S-L-L-P The ROM

checksum is incorrect.

3 S-S-S-P-L-S-S-P The CMOS RAM

test failed.

4 S-S-S-P-L-S-L-P The DMA

controller is faulty.

5 S-S-S-P-L-L-S-P The interrupt

controller failed.

6 S-S-S-P-L-L-L-P The keyboard

controller failed.

7 S-S-L-P-S-S-S-P Graphics adapter

is faulty.

8 S-S-L-P-S-S-L-P Internal RAM is

faulty.

Replace system board.

Replace memory board or system board if memory on system board is faulty.

S = Short, L = Long, P = Pause

NOTE:

2-8 Troubleshooting

2.5 Compaq Utilities

Compaq Utilities contain several functions that:

Determine if various computer devices are recognized by the

■

system and are operating properly Provide information about the system once it is configured.

■

Compaq Utilities include the following programs:

Computer Setup

■

Compaq Diagnostics

■

To access Compaq Utilities:

1. Turn on or restart the computer by clicking Start!Shut Down!Restart the computer.

2. Press F10 when the blinking cursor appears in the upper-right corner of the display.

3. Select a menu option.

Selecting Computer Setup or Compaq Diagnostics for Windows

The computer features two system management utilities:

Computer Setup is a system information and configuration utility

■

that can be used even when your operating system is not working or will not load. It includes custom settings that are not available in Windows.

To configure a device in Windows NT 4.0, you must use Computer Setup.

Compaq Diagnostics for Windows is a system information and

■

diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible.

To configure a device in Windows 95 or 98, use the operating system itself. Windows 95 and 98 can be used to add and remove programs, and provide Wizards to ensure proper device drivers are installed. Compaq Diagnostics for Windows is NOT a configuration tool and might only test devices that are properly configured by the operating system.

NOTE: It is not necessary to configure a device connected to a USB connector on the computer or to an optional docking base.

Troubleshooting 2-9

Using Computer Setup

All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus.

NOTE: Your settings in Computer Setup are not affected by updating the system ROM.

To view information or change a setting in Computer Setup:

1. Turn on or restart the computer. When the blinking cursor appears in

the upper-right corner of the screen, press F10.

To change the language, press F2.

■

To view navigation information, press F1.

■

To return to the Computer Setup menu from anywhere in

■

Computer Setup, press Esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer:

Select File!Ignore Changes and Exit, then press Enter.

■

or Select File!Save Changes and Exit, then press Enter.

■

4. To confirm your choice, press F10.

2-10 Troubleshooting

The following sections provide detailed instructions on using the File, Security, and Advanced menus.

File Menu

Begin here To do this

System information

Save to floppy Save system configuration to a

Restore from floppy Restore system configuration from a

Restore defaults Replace configuration settings in

Ignore changes and exit Cancel changes entered during the

Save changes and exit Save changes, then exit and restart

View identification information

■

about the computer, docking base, and battery packs

View specification information

■

about the processor, memory and cache size, and ROM date and family

diskette

diskette. (The diskette contains your personal configuration, so you should restore from the diskette before using the Quick Restore CD-ROM.)

Computer Setup with factory default settings. (Identification information is retained.)

current Computer Setup session, then exit and restart the computer

the computer

Troubleshooting 2-11

Security Menu

Begin here To do this

Setup password Enter, change, or delete a setup

password

Power-on password Enter, change, or delete a power-on

password

Password options Enable/disable:

QuickLock/QuickBlank

■

Lock keyboard and pointing stick

■

or touchpad at startup

(These features can be enabled only when a power-on password is set.)

DriveLock passwords Enter, change, or delete a DriveLock

password

Device security Enable/disable:

Ports or diskette drives

■

Diskette write

■

CD-ROM or diskette startup

■

(Settings for a DVD-ROM can be entered in the CD-ROM field.)

System IDs Enter identification numbers for the

computer, a docking base, and battery packs

2-12 Troubleshooting

Advanced Menu

Begin here To do this

Language (or press F2)

Boot Options Enable/disable:

Device Options

Change the Computer Setup language

QuickBoot, which starts the

■

computer more quickly by eliminating some startup tests

(If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.)

MultiBoot, which enables you to

■

set a startup sequence that can include any drives in the system

Enable/disable the embedded

■

numeric keypad at startup Enable/disable multiple standard

■

pointing devices at startup When this feature is disabled,

only one pointing device is activated at startup.

Enable/disable USB legacy

■

support for one USB mouse and one USB keyboard

(When USB legacy support is enabled, the keyboard and mouse work without a loaded USB driver.)

Set as the primary device an

■

optional external monitor or overhead projector connected to a video card in a docking base.

(When the computer display is set as secondary, the computer must be shut down before undocking.)

Set video-out mode to NTSC

■

(default), NTSC-J, PAL, or PAL-M

Change the parallel port mode to

■

or from EPP, standard, bidirectional, or ECP

Troubleshooting 2-13

Using Compaq Diagnostics for Windows

1. Access Compaq Diagnostics for Windows by selecting Start!Settings!Control Panel!Compaq Diagnostics.

2. To select a category, choose one of two methods:

Select the Categories menu, then select a category from the

■

drop-down list. Select a category icon on the toolbar.

■

3. To run diagnostic tests: a) Select the Test tab. b) In the scroll box, select the category or device you want to test. c) Select the Quick, Complete, or Custom test type. d) Select the Interactive or Unattended test mode. e) Select the Begin Testing button. f) View test information by selecting a report from the Status,

Log, or Error tab.

4. To print the information or save it to a drive, select the File menu, then select Print or Save As.

5. To exit, select File menu!Exit.

2-14 Troubleshooting

Factory Default Settings

Table 2-4

Initialization

Enable POST Memory Test Checked (enabled) Keyboard Num Lock Unchecked (off) Hard drive boot sequence 1 Hard drive in the computer

MultiBay

2 Hard drive in the computer hard

drive bay Boot display Auto Language Language of country

Table 2-5

Ports

Serial port 3F8, IRQ4 Infrared port 2F8, IRQ9 Parallel port 378, IRQ7 Ethernet port 300, IRQ11

Troubleshooting 2-15

Table 2-6

Power

Low Battery Warning Beep Checked (enabled) External Energy Saving

Monitor Connected Power Management

Enabled While operating on battery power Conservation Level High Level Definition

High Suspend Time: 3 minutes

Medium Suspend Time: 5 minutes

Custom

Unchecked (not connected)

Hibernation Timeout: Immediate Drive Timeout: 1 minute Screen Timeout: 1 minute

Hibernation Timeout: 1 hour Drive Timeout: 2 minutes Screen Timeout: 3 minutes

Allows the desired times to be

customized. Default settings are: Suspend Time: disabled Hibernation Timeout: low battery Drive Timeout: always on Screen Timeout: always on

Table 2-7

Security

Enable QuickLock/QuickBlank

Enable Power-on Password Unchecked (disabled) Disable Serial/Infrared Ports Unchecked (enabled) Disable Parallel Port Unchecked (enabled) Disable PC Card Slots Unchecked (enabled) Setup Password Password blank Power-on Password Password blank Diskette Drives

Disable Diskette Drives Unchecked (enabled) Disable Diskette Boot Unchecked (enabled)

2-16 Troubleshooting

Unchecked (disabled)

2.6 Troubleshooting Without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that are displayed on the screen.

Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.

Before Replacing Parts

When troubleshooting a problem, check the following items for possible solutions before replacing parts:

Verify that cables are connected properly to the suspected

■

defective parts. Verify that all required device drivers are installed.

■

Verify that all printer drivers have been installed for each

■

application.

Obtaining Update Information with Info Messenger

Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up-to-date with software and hardware information specific to your system.

Verify that cables are connected properly to the suspected

■

defective parts. Select the Categories menu, then select a category from the

■

drop-down list. To register, follow the instructions on the Info Messenger page.

■

When your registration is complete, you can:

Implement your customized search from the Info Messenger

■

page whenever you prefer. Set Info Messenger to send you the information by email as it

■

becomes available.

Info Messenger will also inform you if there are updates available to the system ROM for your computer.

Troubleshooting 2-17

Table 2-8

Solving Audio Problems

Problem Possible Cause Solution

Computer does not beep after the PowerOn Self-Test (POST).

Internal speaker does not produce sound when an external audio source is connected to the stereo line-in jack.

External microphone does not work.

System beeps have been turned down.

Volume may be turned off or set too low.

Line input may not be connected properly.

Headphones or speakers are connected to the stereo speaker/ headphone jack, which disables the internal speakers.

Volume may be muted/

You are using the wrong type of microphone or microphone plug for the computer.

The microphone may not be connected properly.

Use the Fn+F5 hotkeys to turn up the system volume.

Adjust the overall

■

volume by pressing the Fn+F5 hotkeys.

Adjust the sliding

■

mixer controls by double-clicking the Speaker icon on the Windows taskbar.

Check the line input connection.

Disconnect the headphones or speakers to enable the internal speakers.

Uncheck the mute box in volume properties.

Check to see if you are using a monophonic electret condenser microphone with a

3.5-mm plug. Ensure that the

microphone plug is properly connected to the mono microphone jack.

Continued

2-18 Troubleshooting

Table 2-8

continued

Problem Possible Cause Solution

External microphone does not work (continued).

There is no sound from headphones

Sound source is not

The headphones are

Volume is too low or too loud.

Sound source is not selected.

Audio settings are not set correctly.

Volume control on the computer is turned down.

Volume or mixing controls are set incorrectly.

selected.

connected to the wrong jack.

Volume or mixing controls are set incorrectly.

Ensure that microphone is selected as the recording source in Control Panel Multimedia and that the recording level is adjusted.

Check the game program's audio settings.

Adjust the computer volume with the Fn+F5 hotkeys.

Adjust the overall

■

volume with the Fn+F5 hotkeys.

Use the mixing

■

features available by double-clicking the Speaker icon on the Windows taskbar.

Verify that the sound source is selected in Control Panel

Multimedia.

Check the connection.

Adjust the overall

■

volume with the Fn+F5 hotkeys.

Check the mixing

■

features available by double-clicking the Speaker icon on the Windows taskbar.

Troubleshooting 2-19

Table 2-9

Solving Battery/Battery Gauge Problems

Problem Possible Cause Solution

Computer is beeping and battery power light is blinking.

Computer battery charge light blinks to indicate low battery condition, but computer does not beep.

Battery pack will not charge.

Computer shut down and memory was lost when replacing the battery pack.

Battery charge does not last very long.

Battery pack charge is low.

Volume is turned down too low.

Battery pack was exposed to temperature extremes.

Battery pack is already charged.

Battery pack has exceeded its useful life cycle.

Hibernation was not initiated before removing the battery pack.

Battery was exposed to high temperatures.

Charge the battery

■

pack by connecting it to an external power source.

Replace the battery

■

pack with another fully charged battery.

Initiate Hibernation or

■

turn the computer off until AC power or a fully charged battery is available.

Turn up the volume using the Fn+F5 hotkeys.

Allow time for the battery pack to return to room temperature.

No action is required.

Use a different battery pack.

Work is lost.

Move the computer to a cooler place and recharge the battery pack.

Continued

2-20 Troubleshooting

Table 2-9

continued

Problem Possible Cause Solution

Battery charge does not last very long (continued).

Date and time must be set every time computer is turned on.

Battery gauge seems inaccurate.

Battery pack is warm after charging.

Battery was exposed to extremely cold temperatures.

Battery conservation is disabled or set to drain.

An external device is draining the battery.

Battery gauge is inaccurate and requires recalibration.

The real time clock (RTC) battery has reached the end of its useful life.

The battery pack needs calibration.

The battery pack has reached the end of its useful life.

Warming occurs during charging.

Move the computer to a warmer place and recharge the battery pack.

NOTE: The recommended operating temperature range for the battery is from 10°C to 40°C (50°F to 104°F). The recommended storage temperature range for the battery is from 0°C to 30°C (32°F to 86°F).

Reset the battery conservation level.

Turn off or remove any external device or PC Cards when not in use.

Recalibrate the gauge.

Replace the RTC battery (refer to Section 5.10).

Recalibrate the battery.

Replace the battery pack.

No action is required.

Troubleshooting 2-21

Table 2-10

Solving Compact Disc and DVD-ROM Problems

Problem Possible Cause Solution

Drive cannot read a disc

CD-ROM drive or DVD-ROM drive is not detected by the computer.

Disc is not properly seated in the drive.

Disc is loaded in the loading tray upside down.

Disc has a scratch on its surface.

Drive is not connected properly.

Open the loading tray, insert the disc, then close the tray.

Open the loading tray, turn over the disc (label facing up), then close the tray.

Insert a different disc.

If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it.

If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it.

2-22 Troubleshooting

Table 2-11

Solving Diskette Drive/SuperDisk LS-120 Drive Problems

Problem Possible Cause Solution

Drive cannot write to a diskette.

System cannot start up from diskette or SuperDisk LS-120 drive.

Diskette is not formatted.

Diskette is write-protected.

Writing to the wrong drive

Not enough space is left on the diskette.

Drive is disabled. Enable the proper drive

Disable diskette write ability is turned on.

A bootable diskette is not in the drive.

Diskette bootability is disabled in Computer Setup.

Format the diskette.

Use another diskette that is not write-protected or disable the write-protect feature.

Check the drive letter in your path statement.

Save the information to another diskette.

through Device Manager. Run Computer Setup

(Section 2.5). Select the Storage icon. Make sure Disable diskette write ability is not checked.

Verify that a diskette with the necessary system files is in the drive.

Enable diskette bootability in Computer Setup!Security menu.

Troubleshooting 2-23

Table 2-12

Solving Hard Drive Problems

Problem Possible Cause Solution

Accessing information on the hard drive is much slower than usual.

Hard drive does not work.

Errors occur after starting from an additional hard drive.

System does not recognize a hard drive.

DriveLock settings cannot be accessed in Computer Setup.

Hard drive entered low power state due to timeout and is now exiting from it.

Hard drive is fragmented/not optimized or has errors.

Hard drive is not seated properly.

Additional hard drive has not been prepared with necessary software.

The drive is not seated properly.

The drive is damaged.

The drive was inserted while system was on or in Suspend or Hibernation.

The DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.

Wait for the system to restore the previously saved data prior to initiating a low power state.

Run ScanDisk and Disk Defragmenter.

Turn off and unplug the computer, remove and reinsert the hard drive.

Boot from the original hard drive or a prepared hard drive.

Turn off and unplug the computer, then remove and reinsert the drive.

Try using the hard drive in another bay to verify that the problem is with the drive. Run ScanDisk on the drive.

Shut down the computer before inserting or removing a hard drive.

Completely turn off the computer. Turn the computer back on, then run Computer Setup (Section 2.5) by pressing F10 when the blinking cursor light appears in the upper-right corner of the screen.

2-24 Troubleshooting

Table 2-13

Solving Infrared Problems

Problem Possible Cause Solution

Cannot communicate with another computer

The appropriate software is not running on both computers.

The other computer does not have an IrDA-compliant infrared port. Your Compaq computer uses the IrDA communications protocol.

The pathway between the infrared ports is obstructed, one port is more than 30 degrees (plus or minus 15 degrees off the center line) from the other, or the ports are more than one meter apart.

There is an interrupt request (IRQ) conflict.

There is a baud rate conflict.

There is a conflict with the # bits.

There is a stop byte conflict.

There is a parity conflict.

Install the appropriate software on the second device, start the second device, and start the program on both computers.

Communication between infrared devices must use the same communications protocol. Check the manufacturer’s instructions for connecting with infrared devices or try connecting with a device you know to be IrDA-compliant.

Remove the obstruction, align the infrared ports to within 30 degrees, and position computers within

1.5 feet (about 0.5 meter) of each other.

Check for IRQ conflicts in the Device Manager. If two devices have the same IRQ address, reassign one of the devices.

Select the same baud rate for both computers.

Select the same # bits setting for both computers.

Select the same stop byte for both computers.

Select the same parity setting for both computers.

Continued

Troubleshooting 2-25

Table 2-13

continued

Problem Possible Cause Solution

Cannot transmit data Direct sunlight,

Infrared port doesn’t work.

fluorescent light, or flashing incandescent light is close to the infrared connections.

There is interference from other wireless devices.

There is a physical obstruction in the way.

One of the units was moved during data transmission.

The orientation of the units is wrong.

The distance between the units is too great.

Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections.

There is interference from other wireless devices.

IR has been disabled.

Remove any interfering light sources.

Keep remote control units such as wireless headphones and other audio devices away from the infrared connections.

Do not place objects that will interfere with a line-ofsight data transmission between the two units.

Do not move either unit during data transmission.

Adjust the devices so that they point directly at each other.

Verify that devices are not more than 1.5 feet (0.5 meter) apart.

Remove any interfering light sources.

Keep remote control units such as wireless headphones and other audio devices away from the infrared connections.

Run the IR configuration utility in Control Panel.

2-26 Troubleshooting

Table 2-14

Solving Keyboard Problems

Problem Possible Cause Solution

Screen is blank and keyboard is working.

Embedded numeric keypad on computer keyboard is disabled.

A screen timeout has been initiated.

QuickLock/QuickBlank has been initiated.

LCD has been disabled.

Num Lock function is not turned on.

Press any key to refresh the screen.

To enable the keyboard and return your information to the screen, enter your power-on password.

Press Fn+F4 to cycle from external monitor to internal LCD.

Press Fn+Num Lk to enable the Num Lock function and the embedded numeric keypad.

Troubleshooting 2-27

Table 2-15

Solving Modem Problems

Problem Possible Cause Solution

Modem loses connection.

Modem is not responding.

The cable connection from the phone line to the modem is loose.

Call Waiting has not been disabled.

There is noise or excessive traffic on the phone line.

Modem is not set up correctly in system BIOS.

Ensure that the telephone cable is properly connected.

Disable Call Waiting: Select Start ! Setting !

Control Panel Modems.

From the General tab of the Modems Properties page, select Dialing Properties.

From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Select *70, 70#, or 1170 from the drop-down list to disable call waiting.

Try connecting at a later time.

Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled.

Continued

2-28 Troubleshooting

Table 2-15

continued

Problem Possible Cause Solution

Modem does not dial correctly.

Characters are garbled/transfer rates are slow.

Telephone number is not entered correctly in the modem’s dialing software.

There is noise in the telephone line.

Make sure the

■

telephone number you dialed is correct if you are using the dialing directory or the terminal mode.

Dial 1 if using dialing

■

long distance. The other line could

■

be busy or not answering. Try again later.

Make sure call waiting

■

is disabled. The modem may not

■

recognize an international dial tone. Try the ATX3DT command and the telephone number.

Check your telephone

■

and modem cable connections. If they are a little loose, they can cause noise on the line.

Check with your local

■

telephone company for a phone line filter.

Continued

Troubleshooting 2-29

Table 2-15

continued

Problem Possible Cause Solution

Phone line noise is causing a disconnection.

No dial tone Phone service is not

Hang-up Delay S Register (S10) is set too low.

connected to the telephone wall jack.

Change S10 default to

150. To set S10=150:

1. Select Start ! Programs ! Accessories ! HyperTerminal, then go to Command Mode.

2. Type ATS10=150 and press Enter.

This command causes the modem to take longer to disconnect even if there is noise on the line.

Verify that service from the local phone company exists by following these steps:

1. Unplug the telephone cable from the telephone wall jack.

2. Connect a telephone to the jack, pick up the handset, and listen for a dial tone. If there is a dial tone, reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure.

3. If there is still no dial tone, contact your local phone company or building manager.

Continued

2-30 Troubleshooting

Table 2-15

continued

Problem Possible Cause Solution

No dial tone (continued)

Modem does not connect at highest speed.

The modem is not responding to commands from the computer keyboard.

Line conditions in your area or in the area you are calling may not support the highest connect speeds.

Another device on your telephone line may be causing interference.

Verify the modem and computer are connected:

1. Select Start ! Programs ! Accessories ! HyperTerminal, then go to Terminal Mode.

2. Type AT and press the Enter key. If the modem displays OK, the modem and computer are working together. If the modem displays ERROR, or does not respond, restart the computer and repeat step 1.

3. Type ATDT and listen for dial tone.

4. Type ATH0 to hang up.

Have your telephone line checked by your local telephone service provider.

Try dialing an alternate telephone number for the service you are using.

Hang up an extension telephone and disconnect any other devices that may be using the same telephone line, then redial.

Continued

Troubleshooting 2-31

Table 2-15

continued

Problem Possible Cause Solution

Modem does not connect at highest speed (continued).

The service or site called does not support 56K or supports an incompatible 56K implementation.

An internal modem supports K56flex.

To find an Internet service provider (ISP) that supports K56flex, go to the Compaq Web site at:

www.compaq.com

There is noise on the telephone line.

The telephone line does not support 56K implementation.

The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection.

Try using another telephone line.

Change the Hang-up Delay S Register:

1. Select Start! Programs !Accessories! HyperTerminal.

2. Go to Command Mode, type ATS10=150, then press Enter.

NOTE: This command causes the modem to take longer to disconnect even if there is no noise on the line.

The 56K protocol requires that the telephone line contain no more than one analog-to-digital conversion.

Try connecting from an alternate site.

2-32 Troubleshooting

Table 2-16

Solving PC Card Problems

Problem Possible Cause Solution

Computer does not beep when a PC Card is inserted.

Computer beeps only once when a PC Card is inserted.

Network PC Card does not work.

PC Card is not inserted properly.

Speakers are turned off or volume is turned down.

PC Card or card driver is not PCMCIA compliant.

The computer beeps once to indicate that a PC Card is recognized but not properly configured.

Necessary drivers are not installed (turned on).

PC Card is not fully inserted or is upside down.

Try reinserting the card. Ensure that the PC Card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins.

Adjust the volume control on the computer.

Check the list of PC Cards tested successfully in Compaq PC Card platforms.

Before a new PC Card can be used, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card-specific drivers for a network card.

Refer to the instructions that came with the PC Card or contact the vendor for information on installing the correct drivers.

Ensure the PC Card is inserted correctly.

Continued

Troubleshooting 2-33

Table 2-16

continued

Problem Possible Cause Solution

Network PC Card does not work (continued).

Storage PC Card does not work.

Network PC Card or driver is not PCMCIA compliant.

SRAM and flash memory PC Cards require the memory card driver to be loaded.

You are trying to access the storage PC Card using the wrong drive letter.

The PC Card is not formatted.

The card is not supported.

Storage cards, such as SRAM, do not work in the expansion base.

Check the list of PC Cards tested successfully in Compaq PC Card platforms.

Memory cards can only be accessed using DOS real mode drivers. Ensure that the correct drivers are loaded.

If you are running Windows 95, change the drive letter assignment in Device Manager

If you are running Windows NT 4.0, change the drive letter assignment through the Control Panel.

For memory cards, run MCFORMAT in MS-DOS Mode to format the PC Card. For ATA cards, run ATAINIT, then run MCFORMAT in MS-DOS Mode to format the PC Card.

Check the list of PC Cards tested successfully in Compaq PC Card platforms.

Use the storage card in the computer.

2-34 Troubleshooting

Table 2-17

Solving Power Problems

Problem Possible Cause Solution

Computer will not turn on.

Computer turned off while it was left unattended.

Battery is discharged and computer is not connected to a power source.

Battery is discharged and cables to the external power source are unplugged.

Computer initiated power-down because of a critical low battery condition.

The computer initiated Hibernation after a user-defined timeout expired.

Charge the battery pack.

■

Replace the battery

■

pack. Connect the computer to

■

an external power source.

Ensure that cables connecting the computer and the external power source are plugged in properly.

Charge the battery pack.

■

Replace the battery

■

pack. Connect the computer to

■

an external power source.

Turn on the computer.

Troubleshooting 2-35

Table 2-18

Solving Display Problems

Problem Possible Cause Solution

Characters on computer display are dim.

You may have a

Screen timeout was

System initiated

Computer initiated a

Computer is in direct light.

The brightness control is not set properly.

screen saver or screen blanking utility installed.

initiated.

Suspend after a user-defined timeout expired.

low battery Suspend or Hibernation.

Move the computer or adjust the screen.

Adjust the brightness control by pressing the Fn+F10 hotkeys.

Press any key to refresh the screen.

Press any key to light the screen.

Press the suspend button to exit Suspend.

Replace the battery

■

pack and exit Suspend or Hibernation.

Connect the computer

■

to an external power source and exit Suspend or Hibernation.

Continued

2-36 Troubleshooting

Table 2-18

continued

Problem Possible Cause Solution

Characters on computer display are dim (continued).

Computer screen is blank and external monitor displays information.

Fn+F4 hotkey combination does not switch between internal and external displays.

Power Management, which controls Suspend and Hibernation, is disabled and the battery pack has discharged.

Display was switched to the external monitor.

Display switch is stuck.

CRT or other display device is not connected properly.

Replace the battery

■

pack and turn on the computer.

Connect the

■

computer to an external power source and turn on the computer.

Press Fn+F4 to display information on the computer screen; press Fn+F4 again to display information simultaneously on both screens.

Tap the switch.

Check your connections to ensure that an external device is connected properly.

Troubleshooting 2-37

Table 2-19

Solving USB Problems

Problem Possible Cause Solution

External device connected to a USB connector does not work.

External device connected to USB connector does not work during startup (before Windows 95 loads).

External devices in lower tiers do not work.

The operating system limits external devices connected by USB to two tiers that can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.

During startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.

An unpowered hub is connected to another unpowered hub.

Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier.

Use the external device only after Windows 95 or Windows 98 has loaded.

Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier.

Use only powered hubs. Make sure that all

unpowered hubs are immediately preceded by powered hubs in the USB chain.

2-38 Troubleshooting

chapter

LLUSTRATED PARTS CATALOG

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

Figure 3-1. Serial Number Location

Illustrated Parts Catalog 3-1

3.2 Computer System Major Components

Figure 3-2. Computer System Major Components

3-2 Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description Spare Part Number

1 Display assembly

15.0-inch, TFT, SXGA (Armada E500 and E500S only); used only with config. codes beginning with JFC.

15.0-inch, TFT, XGA (Armada E500 and E500S only); used only with config. codes beginning with DX and FFH.

14.1-inch, TFT, XGA; used only with config. codes beginning with:

CXX CZQ DC DJD3

13.3-inch, TFT, XGA (Armada E500 and E500S only); used only with config. codes beginning with:

DN83 DNN

13.3-inch, HPA, SVGA, (Armada V300 only); used only with config. codes beginning with DVP.

12.1-inch, TFT, SVGA; used only with config. codes beginning with:

CXW DJC

12.1-inch, HPA, SVGA, (Armada V300 only); used only with config. codes beginning with CXV.

Miscellaneous Plastics Kit, includes: 159536-001

2a 2b 2c 2d 2e 2f 2g 2h

Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover

DJD4 DN81 DN82 DN84

FL5 FL6

DJD1 DJD2

DN85 DN9 DPB DVR

FWB JFF JFH

DNM DVM1

FFD FLC FMX FMZ

DVM2 DVQ

FWX FVX JFB JFD

FVY FVZ

not illustrated:

RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared lens

201059-001

190806-001

159532-001

167133-001

177749-001

159531-001

160536-001

Continued

Illustrated Parts Catalog 3-3

Computer System Major Components (continued)

3-4 Illustrated Parts Catalog

Table 3-1

continued

Item Description Spare Part Number

3 LED board

4 Keyboard with pointing stick

5a 5b 6 Top cover without TouchPad 159533-001

used with all config. codes except those

beginning with FL5, FL6, FM, FV, FW, and JF.

used with all config. codes beginning with

FL5, FL6, FM, FV, FW, and JF.

(Armada E500 and E500S only) Belgian Brazilian Danish French French Canadian German International Italian Japanese Korean

Keyboard without pointing stick 154877-XXX

Arabic Belgian Brazilian Danish French French Canadian German International Italian Japanese

Korean Touch button with TouchPad Touch button 3 with TouchPad Touch button without TouchPad

(Armada E500 and E500S only)

-181

-201

-081

-051

-121

-041

-002

-061

-291

-AD1

-171

-181

-201

-081

-051

-121

-041

-002

-061

-291

-AD1

Latin American

Spanish Norwegian Portuguese Spanish Swedish Swiss Taiwanese U.K. English U.S. English

Latin American

Spanish Norwegian Portuguese Spanish Swedish Swiss Taiwanese Turkish U.K. English U.S. English

159539-001

201058-001 154876-XXX

-161

-091

-131

-071

-101

-111

-AB1

-031

-001

-161

-091

-131

-071

-101

-111

-AB1

-141

-031

-001 135227-001 188645-001 159530-001

Continued

Illustrated Parts Catalog 3-5

Computer System Major Components (continued)

3-6 Illustrated Parts Catalog

Table 3-1

continued

Item Description Spare Part Number

7 System board

Armada E500 and E500S only (all with 64 MB

SDRAM) Intel Pentium III 850-MHz processor; used

only with config. codes beginning with JFC.

Intel Pentium III 800-MHz processor; used

only with config. codes beginning with JFB.

Intel Pentium III 700-MHz processor; used

only with config. codes beginning with: DX

FFH

Intel Pentium III 650-MHz processor; used

only with config. codes beginning with: DPB FFD5 FFD6 FFD7 FFD8

Intel Pentium III 600-MHz processor; used

only with config. codes beginning with: DN9

FFD1 FFD2 FFD3 FFD4

Intel Pentium III 500-MHz processor; used

only with config. codes beginning with: DN83 DNM DNN DVM FLC

Intel Pentium III 450-MHz processor; used

only with config. codes beginning with: CZQ DN84 DN85

Intel Pentium II 400-MHz processor; used

only with config. codes beginning with: DC DN81 DN82

Intel Pentium II 366-MHz processor; used

only with config. codes beginning with DJC.

Intel Celeron 600-MHz processor; used only

with config. codes beginning with JFD and JFH.

Intel Celeron 550-MHz processor; used only

with config. codes beginning with: FVX FVZ FWB

FMX FMZ FWZ JFF

FL51 FL52 FL53 FL54 FL55

FL56 FL57 FL58 FL59

FL60 FL61 FL62 FL63

FVY1 FVY2 FVY3 FVY4

217374-001

217373-001

190804-001

177751-001

177750-001

165102-001

165101-001

159528-001

159527-001

200398-001

200397-001

Continued

Illustrated Parts Catalog 3-7

Computer System Major Components (continued)

3-8 Illustrated Parts Catalog

Table 3-1

continued

Item Description Spare Part Number

7 System board (continued)

Armada V300 only

Intel Celeron 500-MHz processor with 64 MB

SDRAM; used only with config. codes beginning with DVR.

Intel Celeron 466-MHz processor with 64 MB

SDRAM; used only with config. codes beginning with DVP.

Intel Celeron 466-MHz processor with 64 MB

SDRAM; used only with config. codes beginning with:

CXX DJD3 DJD4 DVQ

Intel Celeron 400-MHz processor with 64 MB

SDRAM; used only with config codes beginning with:

CXW DJD1 DJD2

Intel Celeron 400-MHz processor with 32 MB

SDRAM; used only with config. codes beginning with CXV.

Fan (not illustrated; spared with system board

or separately)

8 Voltage converter board 152928-001

177748-001

177747-001

160535-001

160534-001

159540-001

159535-001

Continued

Illustrated Parts Catalog 3-9

Computer System Major Components (continued)

3-10 Illustrated Parts Catalog

Table 3-1

continued

Item Description Spare Part Number

9 Li ion battery pack, 9 cell (also available as an

10 CPU base enclosure 159534-001 11a 11b

12 Removable hard drive

13 Modem or combination modem/network

14 MultiBay device (availability varies by computer

option)

Li ion battery pack, 6 cell (also available as an

option)

Removable diskette drive (Armada E500 and

E500S only)

Fixed diskette drive (Armada V300 only)

20.0 GB (Armada E500 and E500S only)

18.0 GB (Armada E500 and E500S only; available only as an option)

12.0 GB (Armada E500 and E500S only)

10.0 GB (Armada E500 and E500S only)

6.0 GB

5.0 GB

4.3 GB

10.0 GB (available only as an option)

interface (NIC) card Type-II V.90 modem card Type-II combination modem/NIC card

model) 24X CD-ROM drive 8X DVD-ROM drive 4X DVD-ROM drive

The following are available only as options:

4X CD-RW drive Li ion MultiBay battery pack, 6 cell LS-120 SuperDisk drive Hard Drive MultiBay Adapter

159524-001 159529-001

159538-001 160537-001 218371-001

167528-001 167527-001

218370-001 159526-001 200396-001 159525-001 155351-001

121895-001 153207-001

315082-002 173949-001 102266-001

153992-001 100680-001 327456-003 153100-001

Illustrated Parts Catalog 3-11

3.3 Miscellaneous Plastics Kit Components

Figure 3-3. Miscellaneous Plastics Kit Components

Table 3-2

Miscellaneous Plastics Kit Components

Spare Part Number 159536-001

Item Description

1a does not include Easy Access buttons; used with config. codes not 1b includes Easy Access buttons; used with config. codes beginning 2 Hinge cover

3 Real time clock (RTC) battery 4 Front shield 5 Diskette drive bezel 6 Diskette drive space saver 7 Hard drive cover 8 Mini PCI slot cover 9 CD-ROM drive space saver 10 Computer feet (4) 11 Display screw covers (4) 12 PC Card space saver (2) 13 RJ-11 modem cover & RJ-45 LAN cover (2) 14 Touch button cable 15 TV out connector cover 16 Infrared lens

Switch cover

beginning with FL5, FL6, FM, FV, and FW. with FL5, FL6, FM, FV, FW, and JF.

3-12 Illustrated Parts Catalog

3.4 Mass Storage Devices

Figure 3-4. Mass Storage Devices

Table 3-3

Spare Parts: Mass Storage Devices

Item Description Spare Part Number

1 Hard drive

20.0 GB (Armada E500 and E500S only)

18.0 GB (Armada E500 and E500S only; available only as an option)

12.0 GB (Armada E500 and E500S only)

10.0 GB (Armada E500 and E500S only)

6.0 GB (Armada E500 and E500S only)

5.0 GB

4.3 GB

10.0 GB (available only as an option)

2 24X CD-ROM drive

4X CD-RW drive

3 8X DVD-ROM drive

4X DVD-ROM drive

4 Removable diskette drive, 1.44-megabyte,

3.5-inch (standard on Armada E500 and

E500S only)

5 LS-120 SuperDisk drive

(available only as an option)

6 Fixed diskette drive (Armada V300 only) 160537-001

218371-001 167528-001

167527-001 218370-001 159526-001 200396-001 159525-001 155351-001 315082-002 153992-001 173949-001 102266-001 159538-001

327456-003

Illustrated Parts Catalog 3-13

3.5 Miscellaneous

Table 3-4

Spare Parts: Miscellaneous (not illustrated)

Description Spare Part Number

AC Adapter, 50 W * When ordering an AC Adapter, use the spare part

number on the part number label of the adapter being replaced.

Armada E500, E500S, and Armada V300 Maintenance

& Service Guide

Battery charger 153991-001 Hard drive adapter 155352-001 Memory expansion board

256 MB 128 MB 64 MB

32 MB Miscellaneous Screw Kit 159537-001 Return Kit 159541-001 Power cord, black, 6 feet 246959-XXX

Australian

Danish

International

Italian

Japanese RJ11 modem cable RJ45 modem cable

-011

-081

-021

-061

-291

Korean Swiss U.K. English U.S. English

163444-001 or 101898-001*

162812-001

167136-001 135244-001 135243-001 135242-001

-AD1

-AG1

-031

-001

165224-001 191230-001

3-14 Illustrated Parts Catalog

chapter

EMOVAL AND REPLACEMENT

RELIMINARIES

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

Magnetic screwdriver

■

Torx T-8 screwdriver

■

Phillips screwdriver (for screw securing diskette drive bezel to base

■

assembly on Armada V300 only) 7-mm hex socket (for bushing guides)

■

Tool kit (includes connector removal tool, loopback plugs, and case

■

utility tool)

4.2 Service Considerations

Listed below are some of the considerations that you should keep in mind during disassembly and assembly procedures.

IMPORTANT: As you remove each subassembly from the computer, place it (and all accompanying screws) away from the work area to prevent damage.

Removal and Replacement Preliminaries 4-1

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; they tear easily.

CAUTION:

placed in their proper location during the reassembly process.

When servicing the computer, ensure that cables are

Improper cable placement can damage the computer.

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer.

■

If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down.

Before removing a diskette drive or CD-ROM drive, ensure that a

■

diskette or disc is not in the drive. Ensure that the CD-ROM tray is closed.

Before handling a drive, ensure that you are discharged of static

■

electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof

■

foam. Avoid dropping drives from any height onto any surface.

■

4-2 Removal and Replacement Preliminaries

After removing a hard drive, CD-ROM drive, or a diskette drive,

■

place it into a static-proof bag. Do not use excessive force when inserting a drive into a drive bay.

■

After inserting a hard drive into the hard drive bay, always reinsert

■

either the original hard drive security plate or the tamper-resistant security plate to prevent the hard drive from accidentally disconnecting.

Avoid exposing a hard drive to products that have magnetic fields

■

such as monitors or speakers. Avoid exposing a drive to temperature extremes or to liquids.

■

If a drive must be mailed, do the following: place the drive into a

■

bubble pack mailer or other suitable form of protective packaging; label the package “Fragile: Handle With Care.”

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. It may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

Removal and Replacement Preliminaries 4-3

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe containers

■

such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with

■

conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive

■

at static-free workstations. Place items on a grounded surface before removing them from their

■

container. Always be properly grounded when touching a sensitive component

■

or assembly. Place reusable electrostatic-sensitive parts from assemblies in

■

protective packaging or non-conductive foam. Use transporters and conveyers made of antistatic belts and roller

■

bushings. Ensure that mechanized equipment used for moving materials is wired to ground, and that proper materials were selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

Cover the workstation with approved static-dissipative material

■

(refer to Table 4-2). Use a wrist strap connected to a properly grounded work surface and

■

use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and

■

vacuums. When using fixtures that must directly contact dissipative surfaces,

■

use fixtures made of static-safe materials only. Keep the work area free of nonconductive materials such as ordinary

■

plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by

■

the case or PCM laminate. Handle them only at static-free workstations.

4-4 Removal and Replacement Preliminaries

Avoid contact with pins, leads, or circuitry.

■

Turn off power and input signals before inserting or removing

■

connectors or test equipment.

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system.

■

Wrist straps are flexible straps with a minimum of one megaohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snug against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

When standing, use foot straps and a grounded floor mat. Foot

■

straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing

■

electrostatic damage includes: Antistatic tape

■

Antistatic smocks, aprons, or sleeve protectors

■

Conductive bins and other assembly or soldering aids

■

Non-conductive foam

■

Conductive tabletop workstations with ground cord of one-megohm

■

resistance Static-dissipative table or floor mats with hard tie to ground

■

Field service kits

■

Static awareness labels

■

Material-handling packages

■

Non-conductive plastic bags, tubes, or boxes

■

Metal tote boxes

■

Electrostatic voltage levels and protective materials

■

Removal and Replacement Preliminaries 4-5

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic

tube Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from

PCB Packing PCBs in foam-lined

box

NOTE: A product can be degraded by as little as 700 volts.

2,000 V 700 V 400 V

26,500 V 20,000 V 7,000 V

21,000 V 11,000 V 5,000 V

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 15,000 V

4-6 Removal and Replacement Preliminaries

chapter

EMOVAL AND REPLACEMENT PROCEDURES

This chapter provides removal and replacement procedures for the Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers.

5.1 Serial Number

Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1).

Figure 5-1. Serial Number Location

Removal and Replacement Procedures 5-1

5.2 Disassembly Reference Chart

Use the chart below to determine the section number to be referenced when removing components from the computer.

Disassembly Sequence Chart

5.3 Preparing the Computer for Disassembly

5.4 Computer Feet

5.5 Mini PCI Slot Removing the Mini PCI Slot Cover Installing a Modem or Modem/Network Interface Card

5.6 Touch Button

5.7 Keyboard

5.8 Memory Removing a Memory Expansion Board Installing a Memory Expansion Board

5.9 Display Assembly

5.10 Real Time Clock (RTC) Battery

5.11 LED Board

5.12 Top Cover

5.13 Front Shield

5.14 Diskette Drive (Armada V300 only)

5.15 System Board

5.16 Voltage Converter Board

5.17 Fan

5.3 Preparing the Computer for Disassembly

Perform the following steps before disassembling the computer. Consult the computer reference guide, available as an electronic book on the QuickRestore CD-ROM, for instructions on the steps below.

1. Undock the computer from the docking base.

2. Disconnect the AC Adapter and external devices.

3. Remove any battery packs inserted into the battery bay, DualBay (Armada E500 only), or MultiBay.

5-2 Removal and Replacement Procedures

4. If installed, remove the diskette drive from the DualBay (Armada E500 only).

5. Remove the hard drive from the hard drive bay.

6. Remove any devices installed in the MultiBay.

5.4 Computer Feet

The base feet are oblong, adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit.

Computer Feet

Spare Part Number Information

Miscellaneous Plastics Kit, includes: 159536-001

Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover

RJ-11 modem cover RJ-45 LAN cover

Computer feet

Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared lens

Figure 5-2. Installing the Computer Feet

Removal and Replacement Procedures 5-3

5.5 Mini PCI Slot

Modem and Modem/Network Interface Card

Spare Part Number Information

Mini PCI V. 90 modem card 121895-001 Mini PCI V. 90 modem/Network Interface Card 153207-001

Removing the Mini PCI Slot Cover

1. Prepare the computer for disassembly (Section 5.3).

2. Turn the computer bottom side up with the front facing forward.

3. Remove the two screws the base enclosure (Figure 5-3).

4. Lift up the front edge of the mini PCI slot cover and swing the cover back

Figure 5-3. Removing the Mini PCI Slot Cover

that secure the mini PCI slot cover to

5. Remove the mini PCI slot cover.

Reverse the removal procedure described above to replace the mini PCI slot cover.

5-4 Removal and Replacement Procedures

Installing a Modem or Modem/Network Interface Card

1. Remove the mini PCI slot cover.

2. Remove the two screws to the system board (Figure 5-4).

3. Make sure the appropriate RJ11/RJ45 covers are removed from the base enclosure.

4. Install the card into the mini PCI slot, making sure to seat the card connector on the system board

that secure the modem or modem/NIC

Figure 5-4. Installing a Modem or Modem/Network Interface Card

Reverse the installation procedure described above to remove a modem or modem/Network Interface Card.

Removal and Replacement Procedures 5-5

5.6 Touch Button

Touch Button

Spare Part Number Information

Touch Button without TouchPad

(Armada E500 only) Touch Button 3 with TouchPad 188645-001 Touch Button with TouchPad 135227-001

159530-001

Removing the Touch Button

1. Prepare the computer for disassembly (Section 5.3). Position the computer with the front facing forward.

3. Open the computer.

4. Use a flat blade screwdriver to pry the upper right corner of the

touch button away from the top cover

(Figure 5-5).

5. Lift the right side of the touch button away from the top cover

and swing the touch button up and to the left 3.

6. Disconnect the touch button cable from the system board

7. Remove the touch button.

Figure 5-5. Removing the Touch Button

5-6 Removal and Replacement Procedures

Compaq V300 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Compaq Armada E500, Armada E500S, and Armada V300 Series of Personal Computers

Notice

Contents v

preface

1.1 Models and Features

Product Description 1-1

1.2 Intelligent Manageability

1.3 Computer External Components

1.4 Design Overview

Troubleshooting 2-1

2.1 Preliminary Steps

2.2 Clearing Passwords

2.3 Power-On Self-Test (POST)

2.4 POST Error Messages

2.5 Compaq Utilities

2.6 Troubleshooting Without Diagnostics

3.1 Serial Number Location

Illustrated Parts Catalog 3-1

3.2 Computer System Major Components

3.3 Miscellaneous Plastics Kit Components

3.4 Mass Storage Devices

3.5 Miscellaneous

4.1 Tools Required

4.2 Service Considerations

Removal and Replacement Preliminaries 4-1

4.3 Preventing Damage to Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods

5.1 Serial Number

Removal and Replacement Procedures 5-1

5.2 Disassembly Reference Chart

5.3 Preparing the Computer for Disassembly

5.4 Computer Feet

5.5 Mini PCI Slot

5.6 Touch Button