Compaq TC1000 User Manual
b
Maintenance and Service Guide
Compaq Tablet PC TC1000
Document Part Number: 268627-001
November 2002
This guide is a troubleshooting reference used for maintaining
and servicing the tablet PC. It provides comprehensive
information on identifying tablet PC features, components, and
spare parts, troubleshooting tablet PC problems, and performing
tablet PC disassembly procedures.
© 2002 Compaq Information Technologies Group, L.P.
Compaq and the Compaq logo are trademarks of Compaq Information
Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and
Windows are trademarks of Microsoft Corporation in the U.S. and/or other
countries. All other product names mentioned herein may be trademarks of their
respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties
for Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
First Edition November 2002
Document Part Number: 268627-001
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–10
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
1.5 Tablet PC External Components . . . . . . . . . . . . . . . 1–12
1.6 Keyboard Components. . . . . . . . . . . . . . . . . . . . . . . 1–24
1.7 Docking Station Components . . . . . . . . . . . . . . . . . 1–30
1.8 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–34
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1
Selecting Computer Setup or Compaq Diagnostics . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10
Maintenance and Service Guide iii
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Tablet PC System Major Components. . . . . . . . . . . . 3–2
3.3 Miscellaneous Cable Kit Components. . . . . . . . . . . . 3–6
3.4 Miscellaneous Plastics/Hardware Kit Components . . 3–7
3.5 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.6 Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
3.7 Docking Station Components . . . . . . . . . . . . . . . . . 3–10
3.8 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Tablet PC for Disassembly . . . . . . . . . 5–4
5.4 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . . 5–11
5.5 Display Panel Assembly . . . . . . . . . . . . . . . . . . . . . 5–12
5.6 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.7 Digitizer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.8 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.9 Fan and Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.10 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.11 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.12 Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37
iv Maintenance and Service Guide
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3
C Screw Listing
Index
Maintenance and Service Guide v
vi Maintenance and Service Guide
1
Product Description
The Compaq Tablet PC TC1000 offers a Transmeta 1.0-GHz
processor with 512-KB cache, a 10.4-inch color TFT XGA
display, 256 MB (133 MHz) SDRAM, and nVidia GeForce2Go
graphics with 16 MB of video SDRAM.
The primary pointing device on the tablet PC is the tablet PC pen.
Handwriting recognition software is available in Microsoft
Windows XP Tablet PC Edition, the operating system installed on
the tablet PC.
Figure 1-1. Compaq Tablet PC TC1000
The optional keyboard is 95 percent the size of a full-size
notebook keyboard and provides 101 data entry keys, cursor
control keys, and a PointStick pointing device.
Maintenance and Service Guide 1–1
Product Description
The optional docking station provides access to a MultiBay and a
variety of connectors.
Figure 1-2. Compaq Tablet PC TC1000 with Optional
Keyboard and Optional Docking Station
1–2 Maintenance and Service Guide
Product Description
1.1 Models
Tablet PC models are shown in Tables 1-1 and 1-2
Table 1-1
Compaq Tablet PC TC1000
Naming Conventions
Key
CTC1000 T 100 X0 30 0 8 25 T XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
2 Processor type T=Transmeta
3 Processor speed 100=1.0 GHz
C=Compaq TC1000=Tablet PC
4 Display type/
size/resolution
5 Hard drive size 30=30 GB
6 Optical drive
designator
7 Integrated
communication
8RAM 25=256 MB
9 Operating system T=Microsoft Windows XP Tablet Edition
10 SKU
Maintenance and Service Guide 1–3
X=XGA (1024 × 768) 0=10.4-inch
W=DVD/CD-RW combination drive
0=no optical drive
8=combination modem/NIC/wireless LAN
C=combination modem/NIC
Product Description
Table 1-2
Compaq Tablet PC TC1000 Models
The following Compaq Tablet PC TC1000 models use config. code LBSZ and
feature:
■
Pen and PointStick keyboard
■
6-cell, 4.0 Ah lithium ion (Li ion) battery pack
■
16 MB of discrete video memory
■
3-year warranty on parts and labor
CTC1000 T 100 X0 30 0 8 25 T
Asia Pacific
Australia/New Zealand
Belgium
Denmark
Europe International
France
French Canada
French Canada
(NAFTA)
Germany
Italy
470045-252
470045-251
470045-238
470045-239
470045-240
470045-241
470045-237
470045-273
470045-242
470045-243
Japan
Japan English
Korea
Norway
Sweden
Switzerland
Ta i wa n
United Kingdom
United States
United States
(NAFTA)
470045-248
470045-249
470045-254
470045-244
470045-245
470045-246
470045-253
470045-247
470045-236
470045-255
1–4 Maintenance and Service Guide
Product Description
Table 1-2
Compaq Tablet PC TC1000 Models
The following Compaq Tablet PC TC1000 models use config. code LBRZ and
feature:
■
Pen and PointStick keyboard
■
6-cell, 4.0 Ah Li ion battery pack
■
16 MB of discrete video memory
■
2-year warranty on parts and labor
CTC1000 T 100 X0 30 0 8 25 T
(Continued)
Belgium
Denmark
Europe International
France
Germany
470045-204
470045-205
470045-206
470045-207
470045-208
Italy
Norway
Sweden
Switzerland
United Kingdom
470045-209
470045-210
470045-211
470045-212
470045-213
The following Compaq Tablet PC TC1000 models use config. code LBQZ and
feature:
■
Pen and PointStick keyboard
■
6-cell, 4.0 Ah Li ion battery pack
■
16 MB of discrete video memory
■
1-year warranty on parts and labor
CTC1000 T 100 X0 40 W C 25 T
Japan 470050-336 includes Tablet PC Docking Station
CTC1000 T 100 X0 30 0 8 25 T
Asia Pacific
Australia/New Zealand
French Canada
Japan
470045-155
470045-154
470045-150
470045-152
Japan English
Korea
Ta i wa n
United States
470045-153
470045-157
470045-156
470045-149
CTC1000 T 100 X0 30 0 C 25 T
Asia Pacific
Australia/New Zealand
French Canada
Korea
470044-786
470044-785
470044-784
470044-790
People’s
Republic of
China
Ta i wa n
United States
470044-787
470044-788
470044-783
Maintenance and Service Guide 1–5
Product Description
Table 1-2
Compaq Tablet PC TC1000 Models
The following models represent configure-to-order Compaq Tablet PC TC1000
models and use config. code LBQZ. These tablet PC models feature:
■
Pen and PointStick keyboard
■
6-cell, 4.0 Ah Li ion battery pack
■
16 MB of discrete video memory
■
1-year warranty on parts and labor
CTC1000 T 100 X0 60 0 8 76 T
United States 470046-345
CTC1000 T 100 X0 60 0 8 38 T
United States 470046-344
CTC1000 T 100 X0 60 0 8 25 T
United States 470046-343
CTC1000 T 100 X0 60 0 C 76 T
United States 470046-352
CTC1000 T 100 X0 60 0 C 38 T
United States 470046-350
(Continued)
CTC1000 T 100 X0 60 0 C 25 T
United States 470046-349
1–6 Maintenance and Service Guide
Table 1-2
Compaq Tablet PC TC1000 Models
CTC1000 T 100 X0 30 0 8 76 T
United States 470046-342
CTC1000 T 100 X0 30 0 8 38 T
United States 470046-341
CTC1000 T 100 X0 30 0 8 25 T
United States 470046-340
CTC1000 T 100 X0 30 0 C 76 T
United States 470046-348
CTC1000 T 100 X0 30 0 C 38 T
United States 470046-347
CTC1000 T 100 X0 30 0 C 25 T
United States 470046-346
(Continued)
Product Description
Maintenance and Service Guide 1–7
Product Description
1.2 Features
■
1.0-GHz Transmeta Crusoe 5800 processor with 512-KB
integrated cache
■
nVidia GeForce2Go graphics controller with 16 MB SDRAM
■
256 MB high-performance Synchronous DRAM (SDRAM),
expandable to 768 MB
■
Microsoft Windows XP Tablet Edition
■
10.4-inch XGA (1024 × 768) TFT display with over 16.7
million colors
■
Optional keyboard with PointStick pointing device
■
Internal combination Type III mini PCI 56Kbps, v.90/v.92
modem and wireless LAN 802.11b 10/100 network interface
card (NIC)
■
Support for one Type II PC Card slot with support for both
32-bit CardBus and 16-bit PC Cards
■
Support for one Type III CompactFlash card
■
External 65 W AC adapter with power cord
■
40 Watt Hour Li ion battery pack
■
60-, 40-, or 30-GB high-capacity SMART hard drive, varying
by tablet PC model
■
Support for the following drives through the MultiBay (with
optional external MultiBay or docking station):
❏
1.44-MB diskette drive
❏
24X Max CD-ROM drive
❏
8X Max CD-RW drive
1–8 Maintenance and Service Guide
Product Description
❏
8X Max DVD-ROM drive
❏
8X Max DVD-CDRW combination drive
❏
40- or 30-GB hard drive
■
Support for the following connectors on the tablet PC:
❏
PC Card slot
❏
CompactFlash card slot
❏
RJ-45 network
❏
RJ-11 modem
❏
Universal Serial Bus
❏
External monitor
❏
AC power
❏
Stereo line out/headphone
❏
Mono microphone
❏
external MultiBay
❏
optional keyboard
❏
optional docking station
■
Support for the following connectors on the optional docking
station:
❏
external MultiBay
❏
RJ-45 network
❏
Universal Serial Bus
❏
External monitor
❏
AC power
❏
Stereo line out/headphone
Maintenance and Service Guide 1–9
Product Description
1.3 Clearing a Password
If the tablet PC you are servicing has an unknown password,
follow these steps to clear the password. These steps also clear
CMOS:
1. Remove the battery pack and mini PCI communications/
memory expansion slot cover. Refer to Section 5.3,
“Preparing the Tablet PC for Disassembly,” for more
information.
2. Remove the RTC battery (refer to Section 5.4, “Real Time
Clock (RTC) Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the tablet PC. Do
not reinsert the battery pack at this time.
5. Connect AC power to the tablet PC.
6. Turn on the tablet PC.
All passwords and all CMOS settings have been cleared.
1–10 Maintenance and Service Guide
1.4 Power Management
The tablet PC comes with power management features that
extend battery operating time and conserve power. The tablet PC
supports the following power management features:
■
Suspend
■
Hibernation
■
Setting customization by the user
■
Hotkeys for setting level of performance
■
Smart battery that provides an accurate battery power gauge
■
Battery calibration
■
Lid switch Suspend/resume
■
Power/Suspend button
■
Advanced Configuration and Power Management (ACP)
compliance
Product Description
Maintenance and Service Guide 1–11
Product Description
1.5 Tablet PC External Components
The external components on the front panel of the tablet are
shown in Figure 1-3 and described in Table 1-3.
Figure 1-3. Front Panel Components
Table 1-3
Front Panel Components
Item Component Function
1 Wireless LAN activity
light
1–12 Maintenance and Service Guide
Off: The internal wireless LAN is off or not
installed.
On: The internal wireless LAN is on and
connected to a network.
Flashing: The internal wireless LAN is on,
but is not connected to a network or
properly configured.
Product Description
Table 1-3
Front Panel Components
Item Component Function
2 Battery light On: A battery pack is charging.
Flashing: A battery pack that is the only
available power source has reached a
low-battery condition.
(Continued)
3 AC adapter light On: AC power is being supplied through the
4 Journal launch button When the tablet PC is in Windows, opens
5 Tablet PC Input Panel
launch button
6 Rotate button Switches the image between landscape
7 Microphone Inputs monaural sound.
AC adapter.
and closes the Microsoft Journal
application, which supports handwriting.
When the tablet PC is in Windows, opens
the Microsoft Tablet PC Input Panel
application, which includes a handwriting
pad and an on-screen keyboard. While
using the on-screen keyboard:
■
To enter the ctrl+alt+delete command,
press the button on the tablet PC with
the pen tip or a small object such as
the end of a paper clip.
■
To switch the top row of keys between
number keys and function keys, tap
the on-screen keyboard.
Func
and portrait orientation.
Maintenance and Service Guide 1–13
Product Description
The tablet top side components are shown in Figure 1-4 and
described in Table 1-4.
Figure 1-4. Top Side Components
Table 1-4
Top Side Components
Item Component Function
1 USB connector Connects an optional USB 2.0- or
1.1-compliant device.
2 PC Card eject button Ejects an optional PC Card from the PC
Card slot.
3 PC Card slot Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
4 Pen holder (shown with
pen 5 inserted)
6 Tablet PC tether eyelet Used with the tether eyelet on the pen,
1–14 Maintenance and Service Guide
Secures the pen to the tablet PC.
enables you to tether the pen to the
tablet PC.
Table 1-4
Top Side Components
Item Component Function
Product Description
(Continued)
7 CompactFlash card
eject button
8 CompactFlash card slot Supports an optional Type I or Type II
9 External MultiBay
connector
10 RJ-11 telephone jack Connects a modem cable.
11 RJ-45 network jack Connects an Ethernet network cable.
12 LAN connection
lights (2)
13 External monitor
connector
14 AC power connector Connects an AC adapter or an optional DC
Ejects an optional CompactFlash card from
the CompactFlash card slot.
CompactFlash card.
Connects an optional USB 2.0- or
1.1-compliant device.
Both lights off: The tablet PC is not
connected to a LAN.
Both lights on: The tablet PC is connected
to a LAN with a 100 Mbps link.
Green light on and yellow light off: The
tablet PC is connected to a LAN with a
10 Mbps link.
Green light flashing: Information is
transmitting through the LAN.
Connects an optional external monitor or
projector.
cable, Auto/Air Cable, or Automobile Power
Adapter/Charger.
Maintenance and Service Guide 1–15
Product Description
The tablet left side components are shown in Figure 1-5 and
described in Table 1-5.
Figure 1-5. Left Side Components
Table 1-5
Left Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
tablet PC.
2 Screen protector
slots (2)
1–16 Maintenance and Service Guide
Secure the optional screen protector when
it is attached to the tablet PC.
Product Description
Table 1-5
Left Side Components
Item Component Function
3 Air vent Allows airflow to cool internal components.
CAUTION: To prevent damage, the tablet PC shuts down if an
Ä
overheating condition occurs. Do not block the cooling vent. Avoid
placing the tablet PC on a blanket, rug, or other flexible surface that
may cover the vent area.
(Continued)
4 Universal alignment
slots (2)
5 Keyboard connector Connects an optional tablet PC keyboard to
6 Alignment key slot Accepts an alignment key to safeguard
Secure the portfolio, the optional screen
protector, or an optional attachment, such
as a tablet PC keyboard, to the tablet PC.
the tablet PC.
attachment procedures. For example,
matching the alignment key on an optional
tablet PC keyboard to the alignment key slot
helps you correctly orient the tablet PC to
the keyboard as you attach the tablet PC to
the keyboard.
Maintenance and Service Guide 1–17
Product Description
The tablet right side components are shown in Figure 1-6 and
described in Table 1-6.
Figure 1-6. Right Side Components
Table 1-6
Right Side Components
Item Component Function
1 Jog dial Functions like the
down arrow keys on a standard keyboard.
■
Press inward to enter a command.
■
Rotate upward to scroll upward.
■
Rotate downward to scroll downward.
2 Esc button While the tablet PC is:
■
Starting up and a flashing pointer is
displayed on the screen, opens the
Setup utility.
■
In Windows, functions like
standard keyboard.
1–18 Maintenance and Service Guide
and the up and
enter
esc
on a
Table 1-6
Right Side Components
Item Component Function
Product Description
(Continued)
3 Windows security
button
When pressed with the pen tip or a small
object such as the end of a paper clip while:
■
Windows is open, enters the
ctrl+alt+delete command.
■
The Setup utility is open, enters the
reset command.
4 Tab button When the tablet PC is in Windows,
functions like
on a standard keyboard.
tab
5 Q menu button When the tablet PC is in Windows, opens or
closes the Q Menu.
6 Email launch button When the tablet PC is in Windows:
■
Until your Internet or network service is
set up, opens the operating system
Internet connection wizard.
■
After your Internet or network service is
setup, opens your default email
application.
7 Power switch When the tablet PC is:
■
Off, turns on the tablet PC.
■
On, initiates Standby.
■
In Standby, resumes tablet PC from
Standby.
■
In Hibernation, resumes tablet PC from
Hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, slide and hold for 4 seconds to turn
off the tablet PC.
8 Power/Standby light On: Tablet PC is on.
Flashing: Tablet PC is in Standby.
Off: Tablet PC is off or in Hibernation.
Maintenance and Service Guide 1–19
Product Description
The tablet bottom side components are shown in Figure 1-7 and
described in Table 1-7.
Figure 1-7. Bottom Side Components
Table 1-7
Bottom Side Components
Item Component Function
1 Docking alignment slots (2) Secure the tablet PC to an optional
Tablet PC Docking Station.
2 Speakers (2) Produce stereo sound.
3 Audio line-out jack Connects optional stereo
headphones or powered stereo
speakers.
4 Headset jack Connects an optional headset,
such as a mobile telephone
headset with a microphone and a
monaural ear piece.
5 Microphone jack Connects an optional monaural
microphone.
1–20 Maintenance and Service Guide
Product Description
The components on the bottom of the tablet are shown in
Figure 1-8 and described in Table 1-8.
Figure 1-8. Bottom Components
Table 1-8
Bottom Components
Item Component Function
1 Tilt feet (2) While the tablet PC is being used
in portrait orientation as a
free-standing tablet, can elevate
the top of the tablet PC to provide
a comfortable writing and viewing
angle.
2 Docking restraint latch recess Accepts the docking restraint latch
on an optional docking station to
secure the tablet PC to the
docking station.
Maintenance and Service Guide 1–21
Product Description
Table 1-8
Bottom Components
Item Component Function
3 Product identification label Contains the serial number of the
4 Docking connector Connects the tablet PC to an
5 Air vent Allows airflow to cool internal com-
CAUTION: To prevent damage, the tablet PC shuts down if an
Ä
overheating condition occurs. Do not block the cooling vent. Avoid
placing the tablet PC on a blanket, rug, or other flexible surface that
may cover the vent area.
6 Attachment release latch Releases an attachment, such as
(Continued)
tablet PC and a code describing
the original configuration of the
tablet PC. You will need the serial
number if you call Compaq
customer support.
optional docking station.
ponents.
the portfolio, an optional screen
protector, or an optional tablet PC
keyboard, from the universal
attachment slots on the tablet PC.
7 Hard drive retention screws (2) Secure the hard drive bay cover to
the tablet PC.
8 Hard drive bay Holds the system hard drive.
9 Pad feet (2) Stabilize the tablet PC when the
tablet PC is placed as a
free-standing tablet on a flat
surface.
10 Battery pack Holds the battery pack.
11 Battery retention screw Secures the battery pack to the
tablet PC.
1–22 Maintenance and Service Guide
Product Description
Table 1-8
Bottom Components
Item Component Function
12 Battery quick check lights (3) On: Each light represents a
13 Battery quick check button Activates the battery quick check
14 Battery pack release latch Releases the battery pack from
(Continued)
percent of a full charge. For
example, when all three lights are
on, the battery pack is fully
charged.
Flashing: When one light is
flashing, less than 10 percent of a
full charge remains in the battery
pack.
lights, which display how much
charge remains in the battery
pack.
the battery bay.
15 Memory expansion and mini
PCI compartment cover
retention screws (2)
16 Memory expansion and mini
PCI compartment
Secure the memory and Mini PCI
compartment cover to the
tablet PC.
Contains one memory slot for a
PC133-compliant memory module.
Also holds an optional Mini PCI
board, such as a modem board or
a combination modem and
wireless board.
Maintenance and Service Guide 1–23
Product Description
1.6 Keyboard Components
The front panel components on the optional keyboard are shown
in Figure 1-9 and described in Table 1-9.
Figure 1-9. Keyboard Front Panel Components
Table 1-9
Keyboard Front Panel Components
Item Component Function
1 Alignment key Ensures the tablet PC is attached to the
keyboard in the correct orientation.
2 Keyboard hooks (2) Secure the tablet PC to the keyboard.
1–24 Maintenance and Service Guide
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