Compaq Evo T20, T20 Administrator's Manual

CE net.book Page i Tuesday, August 20, 2002 3:51 PM

Quick Reference and Administrator’s Guide

For Microsoft Windows CE.NET-based Thin Clients

Document Part Number: 303534-001

August 2002

This guide explains how to use and administer Microsoft Windows CE.NET-based thin clients. This document covers both user- and administrator-related functions.

CE net.book Page ii Tuesday, August 20, 2002 3:51 PM

Compaq, the Compaq logo, and Evo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries.

Microsoft, MS-DOS, Windows, and Windows CE.NET are trademarks of Microsoft Corporation in the U.S. and/or other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

WARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

Quick Reference and Administrator’s Guide First Edition (July 2002) Document Part Number: 303534-001

CE net.book Page iii Tuesday, August 20, 2002 3:51 PM

1 Introduction

2 User’s Instructions

General Terminal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Terminal Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Terminal Logout and Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Connection Manager Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Field Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Connections List Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Connection Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

End Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Add, Edit, Delete, and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Control Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Shut Down Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Control Panel Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Contents

3 Administrator’s Instructions

Server Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Enterprise Intranet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Ethernet Direct Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Dial-up Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

PPTP VPN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Quick Reference and Adminstrator’s Guide iii

CE net.book Page iv Tuesday, August 20, 2002 3:51 PM

Contents

Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Line Printer Daemon (LPD) Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Session Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Independent Computing Architecture (ICA) Session Services . . . . . . . . . . . . 3–4

Remote Desktop Protocol (RDP) Session Services . . . . . . . . . . . . . . . . . . . . . 3–6

Initial Terminal Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Terminal Reset and Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Local Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Remote Administration and Software Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Control Panel Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Add-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Add/Remove Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Flash Memory Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Display Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Desktop Area and Refresh Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Enable Energy Savers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

ELO Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

ICA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Hotkeys Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

Preferences Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

Server Location Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Firewall Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

PNLite Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

Jetcet Print Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

Field Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28

Field Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28

LPD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–29

How to Set Up the Terminal to Provide LPD Print Services . . . . . . . . . . . . . 3–29

How to Set Up the Application Server for Terminal LPD Printing . . . . . . . . 3–30

Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32

ISDN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–33

iv Quick Reference and Adminstrator’s Guide

CE net.book Page v Tuesday, August 20, 2002 3:51 PM

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–34

Field Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–34

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–36

Changing Adapter Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–37

Port Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–38

RDP Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–39

Adding a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–39

Editing the Configuration of an Existing Printer . . . . . . . . . . . . . . . . . . . . . . 3–46

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–47

Field Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–47

Adding a User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–51

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–54

Agent Dialog Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–54

Security Dialog Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–56

SNTP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–58

System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–59

General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–59

Systems Info Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–60

Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–61

Calibrate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–61

Touch Settings Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–62

Cursor Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–62

Hardware Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–63

Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–64

Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–65

Connection Manager Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–66

Field Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–66

Connections List Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–66

Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–67

Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–67

Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–67

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–67

Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–67

Connection Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–67

End Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–68

Add Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–68

Edit Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–68

Delete Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–68

Contents

Quick Reference and Adminstrator’s Guide v

CE net.book Page vi Tuesday, August 20, 2002 3:51 PM

Contents

Startup Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–69

Control Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–69

Shut Down Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–69

Connection Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–70

RDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–70

ICA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–70

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–71

Dial-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–71

TEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–71

VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–71

Creating New Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–72

Citrix ICA Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–72

Dial-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–80

Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–88

Microsoft Remote Desktop Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–89

Terminal Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–102

VPN (PPTP) Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–115

Remote Administration and Software Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–120

Administration and Upgrades Using Rapport. . . . . . . . . . . . . . . . . . . . . . . . . . . 3–120

Other Upgrade Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–120

DHCP Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–121

FTP Pull Firmware Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–124

vi Quick Reference and Adminstrator’s Guide

CE net.book Page 1 Tuesday, August 20, 2002 3:51 PM

This CE.NET-based terminal is a thin-client device. It displays the graphical user interfaces (GUIs) of applications that run on remote enterprise ICA and RDP protocol servers (session services). A terminal emulation software suite is also installed locally for accessing legacy computers.

Introduction

Session and network services available on enterprise networks may be accessed through a direct intranet connection, a dial-up server, or an ISP which provides access to the Internet and thus permits the terminal to connect to an enterprise VPN (virtual private network) server.

The CE.NET-based terminals operate in an enterprise server environment that provides the network and session services necessary for the unit to function. The server environment is maintained by the network administrator.

There are three levels of terminal operator privilege: (1) Administrator, (2) User, and (3) Guest. A terminal account is a set of application connection definitions and terminal configuration settings grouped under one of the privilege levels and assigned to an operator logon name and password (if required).

Terminal accounts can include specific connections, privileges, password protection, Autologon and/or Autostart and Single Button Connect functions. If security is not enabled the terminal defaults to autologon as Administrator.

This document will discuss User, Guest, and Administrator functions and features available with this CE.NET-based thin client.

Quick Reference and Administrator’s Guide 1–1

CE net.book Page 1 Tuesday, August 20, 2002 3:51 PM

This chapter covers the functions and features available to the operator with User- and Guest-level access.

General Terminal Information

User’s Instructions

The requirement to use a log-in name and password is available to prevent unauthorized access to the terminal. The Administrator must enable security for the log on requirement to be active; otherwise, the terminal automatically logs on as Administrator with no password required.

Note the following:

The settings for a new terminal or a terminal that has been reset to

■

factory defaults must be configured before it is made available to an operator. Terminal configuration is a complex subject and is best performed by an administrator either locally or through remote administration tools.

If the Setup Wizard initially displays, or if the terminal

■

automatically logs in and displays the administrator-level Connection Manager (in which the Add, Edit, Delete, and Startup buttons are enabled), refer to the Administrator Instructions later in this guide.

Quick Reference and Administrator’s Guide 2–1

CE net.book Page 2 Tuesday, August 20, 2002 3:51 PM

User’s Instructions

Terminal Login

Typically the terminal will be configured so that the following Terminal Login dialog box initially is presented when the terminal is turned on or restarted, or when an operator logs out. At log in, the Connection Manager dialog box is presented, or possibly an application connection may be launched automatically.

Terminal Login

The terminal may be configured to log on automatically without the requirement to enter a logon name and password. In this case, display of the Terminal Logon dialog box will be bypassed.

At log in, the User, Guest, or Administrator Connection Manager window normally is displayed. However, one or more connections/applications may be configured to open automatically upon login.

If the administrator has enabled access to the Connection Manager, the window may be accessed by typing Ctrl+Alt+End.

If the terminal is configured to obtain an IP address from a DHCP server (this is the default for a new or reset terminal), a message is displayed indicating that the terminal is Waiting for Network Services. If DHCP is unable to obtain an IP address, after a short period, a message is displayed suggesting that because DHCP was unable to obtain an IP address, an IP address should be statically assigned. This task may be performed by an administrator through the Network selection in the Administrator's Control Panel.

2–2 Quick Reference and Administrator’s Guide

CE net.book Page 3 Tuesday, August 20, 2002 3:51 PM

Terminal Logout and Shutdown

You may log out, shut down, or shutdown and restart the terminal by using the Shutdown Window dialog box. This dialog box may be accessed by clicking on the Shut Down button on the Connection Manager window. Logging out is available to all account types (Guest, User, and Administrator) if security is enabled.

If automatic login is enabled, whenever you log out or restart, the terminal will automatically return to the logged-in state. You may break out of automatic login by pressing Alt+F4 during the login countdown process.

User’s Instructions

Quick Reference and Administrator’s Guide 2–3

CE net.book Page 4 Tuesday, August 20, 2002 3:51 PM

User’s Instructions

Connection Manager Window

The following figure shows the Connection Manager window for an operator with User-level logon privileges. This window allows the User to make connections to application servers and to open a dialog box for logging out, shutting down, or restarting the terminal. It also provides access to a Control Panel that allows setting of operator preferences best selected by the individual User-level operator (The control panel is by default not available to a guest operator, but the administrator may enable a Guest-level Control Panel with limited functionality). Connection definitions are pre-configured at the Administrative level; the User-level operator may only open and close connections.

User-level Connection Manager

2–4 Quick Reference and Administrator’s Guide

CE net.book Page 5 Tuesday, August 20, 2002 3:51 PM

Field Definitions

This section highlights the available fields and options in the user-level Connection Manager window.

Connections List Box

This is a list of connections that you can use. Click on a list entry to select and highlight it, then click on the Connect button to open the connection, or click on the End button to terminate the connection. You may also double-click on the selection to open it.

Icon

The icon preceding the listed name indicates the type of connection. A computer terminal icon represents a standard thin client, terminal emulation, or VPN connection. A telephone icon represents a dial-up connection. A composite icon consisting of a computer terminal and a telephone indicates that the standard connection will access the network through a dial-up server (“tagged” in administrator's Dial-up connection wizard).

User’s Instructions

Name

Type

Status

✎

If a standard connection is configured to access an application server through dial-up (using the connection type’s connection wizard), the icon is not tagged.

Name given to the connection by the administrator when the connection definition parameters are entered (administrator Add or Edit button).

Type of connection, selected by the administrator through the Add or Edit buttons. There are five connection types: RDP, ICA, Dialup, TEC, and VPN. Refer to the sections later in this chapter for more information about each one.

If a connection is alive, the status listed for that connection is Active. If a connection is not alive, the entry is blank.

Quick Reference and Administrator’s Guide 2–5

CE net.book Page 6 Tuesday, August 20, 2002 3:51 PM

User’s Instructions

Startup

Autostart is displayed if the connection is set to start at terminal startup; otherwise the entry is blank.

Connection Button

Click on a connection in the Connections list box to highlight it. Click on the Connect command button to make the highlighted connection. You can also double-click on a selection to make a connection.

End Button

Click on the End command button to end the connection process. When you press the End button and the connection is active, the active session is disconnected. The End command button is enabled when one or more sessions become active.

Add, Edit, Delete, and Startup

The Add, Edit, Delete, and Startup buttons are disabled for user-level operators and are available to administrator-level operators only. They are described in Chapter 3 under the administrator Connection Manager Window section. In addition, the Control Panel button is by default is available to both user- and administrator-level operators but is not available (disabled) to guest-level operators unless the administrator enables the control panel for limited functionality. The user-level control panel by default provides limited functionality, which can be modified by the administrator.

Control Panel Button

Control Panel opens the user Control Panel window. See the user Control Panel Window section later in this guide for information about this window and its selections.

✎

By default, this button is disabled (not available) to an operator with guest-level logon privileges. However, the administrator may make selected Control Panel privileges available to a guest-level operator or modify the user-level operator privileges.

2–6 Quick Reference and Administrator’s Guide

CE net.book Page 7 Tuesday, August 20, 2002 3:51 PM

Shut Down Button

Shut Down opens the Shutdown Window dialog box, which allows you to log out, shut down, or shut down and restart the terminal. The following figure shows the selections.

Shutdown dialog box

User’s Instructions

Make your selection and click on OK, or click Cancel to cancel the action and close the dialog box. The following section describes each of the Shutdown options available.

Logout

By default this radio button is disabled. The terminal's security function must be enabled to activate this radio button.

Shutdown the Terminal

Click on this radio button to shut down the terminal without restarting it. A prompt will be displayed asking if you want to continue.

Shutdown and Restart

Click on this radio button to shut down then restart the terminal. A prompt will be displayed asking if you want to continue.

Quick Reference and Administrator’s Guide 2–7

CE net.book Page 8 Tuesday, August 20, 2002 3:51 PM

User’s Instructions

Control Panel Window

The following figure shows the Control Panel window for an operator with user-level privileges. It displays icons that open applications for making preference settings best left to the individual User-level operator. The default settings are those set by the administrator, but the user-level operator may set preferences that take precedence over the default settings. The preference settings are unique to each individual user and are saved for recall when the User logs on.

User-level Control Panel

✎

2–8 Quick Reference and Administrator’s Guide

The icons in the User-level Control Panel also display in the Administrator-level Control Panel window. See the administrator’s Control Panel Window section in Chapter 3 for a description of each of the icons.

Instructions for add-ons (represented by icons), that are not part of the standard factory-installed set, accompany the individual add-on upgrade packages.

CE net.book Page 9 Tuesday, August 20, 2002 3:51 PM

A Control Panel window, by default, is not available to Guest-level operators. However, an Administrator may activate a Control Panel with selected functionality for individual Guest-level operator.

User’s Instructions

Quick Reference and Administrator’s Guide 2–9

CE net.book Page 1 Tuesday, August 20, 2002 3:51 PM

This chapter covers the functions and features available to the operator with Administrator-level access.

Server Environment

Administrator’s Instructions

The server environment provides both network services and session services. To use these services, the terminal must gain access to the enterprise server environment.

Enterprise Intranet Access

Enterprise Intranet Access is composed of Ethernet Direct Access, Dial-up Access, and PPTP VPN Access. These methods allow the thin client to gain access to the enterprise server environment.

Ethernet Direct Access

This is a connection from the thin clients Ethernet port directly to the enterprise intranet. No additional hardware is required.

In this configuration all network services may be used, including the enterprise DHCP server. A DHCP server on the network may provide not only the terminal's IP address, but also the location of the file server containing the software updates.

Quick Reference and Administrator’s Guide 3–1

CE net.book Page 2 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

Dial-up Access

A USB dial-up modem can be used with the thin client to access a dial-up server. With this method there are two ways to access the enterprise intranet:

■

An enterprise dial-up server will connect directly to the enterprise intranet.

An Internet Service Provider (ISP) dial-up server provides access to the Internet, from which the thin client must access an enterprise Point-to-Point Tunneling Protocol (PPTP) Virtual Private Network (VPN) server that connects to the enterprise intranet.

✎

PPTP VPN Access

The dial-up server must be a Microsoft Remote Access Server or another server that supports industry-standard protocols.

PPTP is a network protocol that enables the secure transfer of data between a remote client (in this case the thin client) and an enterprise server environment by creating a VPN across TCP/IP-based data networks such as the Internet. It provides a password-protected path through the enterprise firewall to the enterprise server environment in which the network and session services required by Thin Appliances reside.

An ISP must be available to provide access to the Internet. Any of the standard means of connecting to the ISP may be used, such as a dial-up modem, cable modem, and DSL modem.

The connection to the ISP must be established first, before contacting the enterprise PPTP VPN server. This includes dial-up access as well as direct access through the cable modem and DSL modem paths.

3–2 Quick Reference and Administrator’s Guide

CE net.book Page 3 Tuesday, August 20, 2002 3:51 PM

Network Services

Network services reside on the enterprise intranet. Network services used by the CE.NET thin clients are Dynamic Host Configuration Protocol (DHCP) and File Transfer Protocol (FTP), and in some cases Domain Name System (DNS).

DHCP

A DHCP server performs two main functions:

■

Administrator’s Instructions

It provides the thin client with an IP address.

It provides (in DHCP Option IDs) the IP address or DNS name of the FTP server and the FTP root-path location of the upgrade images for access through the DHSP Upgrade process.

FTP

✎

Upgrade images used by the DHCP and FTP Pull upgrade processes are stored on the FTP server in a directory in the FTP root path.

This server name and root-path directory must be made available to the terminal.

If DHCP upgrade is used, these items must be entered in the

■

server DHCP options identified in the terminal DHCP Option IDs dialog box (defaults are “161” and “162”, respectively). The FTP server must provide anonymous logon capability.

If FTP Pull upgrade is used, these items must be entered in the

■

Upgrade dialog box on the terminal, and the login name and password must be entered in the Upgrade dialog box (the default name and password are both “anonymous”).

Params . i ni must be installed on the FTP server to upgrade the thin client.

Quick Reference and Administrator’s Guide 3–3

CE net.book Page 4 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

DNS

DNS may be used if desired. However, DNS requires that a fixed IP address be assigned to the thin client. For this reason, DNS is typically used when the terminal is used as an RDP print server.

Line Printer Daemon (LPD) Setup

A terminal with a locally connected printer can be configured to provide LPD services, making the terminal a printer server on the network.

Session Services

Session services are made available by the server-installed components of the Citrix ICA and Microsoft RDP thin client products.

Independent Computing Architecture (ICA) Session Services

ICA is a three-tier, server-based computing technology that separates an application's logic from its user interface. The ICA client software installed on the Thin Appliance allows the user to interact with the application's GUI interface, while all of the application's processes are executed on the server.

With ICA, applications consume as little as one-tenth of their normal network bandwidth, and on average this is about 24 Kb. The ICA protocol sends only keystrokes, mouse clicks and screen updates. Combined with Metaframe, ICA also allows audio across the network.

This efficiency enables the latest, most powerful 32-bit applications to be accessed with exceptional performance, even over telephone lines with 28k modems.

✎

ICA Server must be licensed from Citrix Systems, Inc. The ICA Client software is already installed on the CE.NET thin clients.

3–4 Quick Reference and Administrator’s Guide

CE net.book Page 5 Tuesday, August 20, 2002 3:51 PM

PNLite is an ICA connection mode that enables the Thin Appliance to connect to applications available (“published”) on an ICA server without having to configure connections for individual published applications. PNLite is part of the Citrix XML publishing service, which is selected for installation during the MetaFrame server update/installation.

Configuring ICA Session Services

ICA session services can be made available on the network using either of the following services:

■

Administrator’s Instructions

Windows 2000 Server with Terminal Services and one of the following installed:

Citrix MetaFrame 1.8

❏

✎

Citrix MetaFrame XP

❏

Citrix Devices Service (CDS)

❏

Windows NT 4.0 Terminal Server Edition with one of the

■

following installed:

Citrix MetaFrame 1.8

❏

Citrix MetaFrame 1.0

❏

Citrix Device Services

❏

Use the instructions accompanying these products to install them and make sessions and applications available to the Thin Appliances sharing the server environment. If PNLite-published application services are to be made available to the Thin Appliance clients, refer to the following PNLite Installation Guidelines when installing the MetaFrame 1.8 and MetaFrame XP products.

If a Windows 2000 server is used, a Terminal Services Client Access License (TSCAL) server must also reside somewhere on the network. The server will grant temporary (90-day) licenses on an individual device basis. Beyond that, you must purchase TSCALs and install them on the TSCAL server (you will not be able to make a connection without a temporary or permanent license).

Quick Reference and Administrator’s Guide 3–5

CE net.book Page 6 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

✎

Applications accessed through a dial-up connection or over a WAN generally should have Enable optimization for low speed link selected in the user profile or the Connection Settings (ICA or RDP) dialog box.

PNLite Installation Guidelines

PNLite is a component of the Citrix XML publishing service. Note the following:

MetaFrame 1.8—XML publishing service support is introduced

■

with Service Pack 2. During SP2 installation, the installer is prompted with the choice to install the XML publishing service. When the reply is “yes” the installer is presented with a choice to change the default port (80) used by the service.

MetFrame XP—Supports XML publishing services and during

■

installation presents a series of prompts similar to those for MetaFrame 1.8 SP2.

The port to be used for XML publishing services must be known for making the PNLite server location entries in DHCP Option IDs dialog box. The terminal uses port 80 as the default, but if a port other than 80 is used the port number must be specified explicitly with the PNLite server location in the form IP:port or name:port.

Remote Desktop Protocol (RDP) Session Services

RDP, like ICA, is a network protocol that allows a thin client (the CE.NET terminal) to communicate with the Terminal Server or Windows 2000 Server with Terminal Services over the network. This protocol is based on the T.120 protocol, an international, standard multichannel conferencing protocol currently used in Microsoft NetMeeting. The Thin Appliance supports both RDP version 4 and version 5. Version 5 supports more features than ICA, although the bandwidth required is greater.

✎

3–6 Quick Reference and Administrator’s Guide

The RDP version 5 client software is already installed on the CE.NET-based thin clients.

CE net.book Page 7 Tuesday, August 20, 2002 3:51 PM

Use the instructions accompanying these products to install them and make sessions and applications available to the Thin Appliances sharing the server environment. If PNLite-published application services are to be made available to the Thin Appliance clients, refer to the PNLite Installation Guidelines mentioned previously when installing the MetaFrame 1.8 and MetaFrame XP products.

Administrator’s Instructions

✎

Configuring RDP Session Services

RDP session services can be made available on the network using any of the following services:

Windows 2000 Server with Terminal Services installed

■

Windows NT 4.0 Terminal Services (WTS) edition

■

Windows XP

■

Use the instructions accompanying these products to install them and make sessions and applications available to the Thin Appliances sharing the server environment.

✎

Quick Reference and Administrator’s Guide 3–7

CE net.book Page 8 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

✎

Initial Terminal Setup

A new terminal or a terminal reset to factory defaults initially will log on automatically as administrator with no password required. Terminal settings may be initialized for subsequent operation by either of the following methods:

Locally by an administrative operator. There are many selections

■

and configuration entries to be made and generally it is too labor-intensive to perform manual local setup for each individual terminal on a network.

Remotely using the Rapport Remote Administration Software

■

suite or through SNMP tools. This is the most convenient method, but at least one terminal should be set up manually for use as a template for the other terminals on the network.

Terminal Reset and Setup Wizard

You may reset the terminal by selecting Control Panel > System > General > Reset the terminal to factory-default property settings check box. The Setup Wizard, which prompts for entry of basic settings necessary for basic operation and access to network resources needed for remote administration, starts when this selection is made.

Local Setup

Local setup is performed by an administrator through the Control Panel and the Connection Manager. Individual local setup of more than just a few terminals on a network would be impractical; however, one terminal may be set up locally for use as a template for the others through remote administration tools.

3–8 Quick Reference and Administrator’s Guide

CE net.book Page 9 Tuesday, August 20, 2002 3:51 PM

Remote Administration and Software Upgrades

The terminals may be administered remotely, both for initial setup of many terminals at a time and individual maintenance. Typically, a single terminal would be configured manually, and then a software tool would be used to extract the settings into a database for broadcast as an upgrade to other terminals on the network. See the Remote Administration and Software Upgrades chapter later is this guide for more details.

Administrator’s Instructions

✎

A new or reset terminal will initializes with DHCP enabled. The DHCP server (if set up properly - see the Server Environment section earlier in this chapter) provides the location of the upgrade server. However, if DHCP is not available on the network, the location of the upgrade server may be entered locally at the terminal through the Control Panel > Upgrade selection.

Quick Reference and Administrator’s Guide 3–9

CE net.book Page 10 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

Control Panel Window

The following figure shows the Control Panel window for an operator with administrator privileges. The icons provide access a complete set terminal configuration utilities. These utilities generally will be used for local modification of configuration settings and user preferences resulting from terminal defaults or remote administration.

Administrator’s Control Panel

An operator with user privileges has access to a limited Control Panel which is used for making operator preference settings (a control panel is not by default available to guest-level operators, but the administrator may enable a guest control panel with limited functionality). Preference settings appearing in the administrator's Control Panel (either entered locally or through remote administration) serve as defaults for user- and guest-level operators. A new terminal or newly reset terminal will open a Setup Wizard that is used for selecting initial user preferences and for ensuring access to software upgrades and remote administration tools on the network (see the Initial Terminal Setup section earlier in this chapter).

The following sections describe each option.

3–10 Quick Reference and Administrator’s Guide

CE net.book Page 11 Tuesday, August 20, 2002 3:51 PM

Add-on

The terminal comes from the factory with a number of applications (“add-ons”) already installed. Add-on applications may be installed (added) and removed as needed, and are available from the manufacturer for free or for a modest licensing fee.

The Add-on dialog box (see below) is opened from the administrator's Control Panel window. It contains two tab dialogs that allow an administrator to add or remove add-ons and to determine if there is sufficient flash memory to install add-ons. Instructions for installing add-ons accompany the individual add-on applications received from the manufacturer.

Administrator’s Instructions

Add-on dialog box

Quick Reference and Administrator’s Guide 3–11

CE net.book Page 12 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

Add/Remove Tab

The Add/Remove tab dialog lists the currently installed add-ons. To remove an add-on, follow the instructions on the dialog. A message is displayed (see figure below) asking you to confirm add-on removal. To install an add-on, click on the Add button and follow the instructions for using the Upgrade dialog box later is this chapter.

✎

Flash Memory Tab

Add-on remove confirmation

The thin client must be shut down and restarted for the changes to take effect.

The Flash Memory tab dialog displays information about available flash memory and has no user controls. This information is needed when installing an add-on to determine if sufficient flash memory is available.

Flash memory tab

3–12 Quick Reference and Administrator’s Guide

CE net.book Page 13 Tuesday, August 20, 2002 3:51 PM

Date/Time

The Date/Time Properties dialog box is opened from the user or administrator Control Panel window. This option is used to set/update the date and time on the thin client.

Administrator’s Instructions

Date/Time properties

To set the date:

1. Select the month by clicking on the forward and back buttons on the calendar.

2. Select the day of the month by clicking the day on the calendar.

3. Click the Apply button.

To set the time:

1. In the Current Time field, enter a time that is slightly ahead of the actual time.

2. From the Time Zone field pull down menu, select the appropriate time zone.

3. As the actual time approaches the time entered in the Current Time field, click the Apply button.

If a time server is available, the terminal may be set to automatically synchronize to the time provided by the server (the administrator may select the SNTP Client icon on the administrator Control Panel window, and select the Synchronize button and/or select the Synchronize Time on Boot check box - this function is not available to user- or guest-level operators).

Quick Reference and Administrator’s Guide 3–13

CE net.book Page 14 Tuesday, August 20, 2002 3:51 PM

Administrator’s Instructions

DHCP Options

The DHCP Options dialog box opens by clicking on DHCP Options in the Control Panel window.

DHCP Options dialog box

This dialog box sets the terminal access to DHCP server option ID tags that contain locations of items listed on the dialog box. To change an option ID, type over the current number in the ID field (range 0 - 255). Specific numbers must match those set on the DHCP server.

The main components of the DHCP Options dialog box are:

Common Option IDs—is used to set the DHCP tags of common

■

DHCP variables. Option 158 is not currently supported; it is reserved for future use.

The RDP Option ID—is used to set DHCP tags that identify the

■

RDP Startup Application.

FTP Option IDs—is used to set the DHCP tags that identify the

■

FTP location of the firmware upgrade image. See the DHCP Firmware Upgrades sections later in this guide for more information.

3–14 Quick Reference and Administrator’s Guide

+ 111 hidden pages

Compaq Evo T20, T20 Administrator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual