1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Notice
Preface
Contact
Compaq
Welcome to the Maintenance & Service Guide
(MSG) for the Compaq Presario 1800 Series
Portable Computers. This online guide is
designed to serve the needs of those who
repair Compaq products. The Notice contains
the copyright and trademark information. The
Preface shows symbol conventions, Technician
Notes and Serial Number locations on the unit.
This MSG will be periodically maintained and
updated online as needed.
For content comments or questions, contact
Tech Support..
To report a technical problem, contact your
Regional Support Center or IM Help Center.
Page 2
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US |
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Notice
Preface
Contact
Compaq
Before You Begin
Notice
The information in this guide is subject to change
without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT
BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN,
NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by
copyright. No part of this guide may be photocopied or
reproduced in any form without prior written consent
from Compaq Computer Corporation.
Compaq, Presario 1600 Series Registered U. S.
Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered
trademarks of Microsoft Corporation.
Windows 98 and Windows 2000 are trademarks of
Microsoft Corporation.
The software described in this guide is furnished
under a license agreement or nondisclosure
agreement. The software may be used or copied only
in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks
and/or registered trademarks of their respective
companies.
Maintenance and Service Guide
Compaq Presario 1600 Series Portable Computer
First Edition (January 2000)
Compaq Computer Corporation
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Notice
Preface
Contact
Compaq
Before You Begin
Preface
This Maintenance and Service Guide is a troubleshooting guide that
can be used for reference when servicing the Compaq Presario 1800
Series Portable Computers.
Compaq Computer Corporation reserves the right to make changes to
the Compaq Presario 1800 Series Portable Computers without notice.
Symbols
The following words and symbols mark special messages throughout
this guide.
WARNING: Text set off in this manner indicates
that failure to follow directions in the warning
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates
that failure to follow directions could result in
damage to equipment or loss of data.
IMPORTANT:
Text set off in this manner presents commentary,
NOTE:
sidelights, or interesting points of information.
Text set off in this manner presents
clarifying information or specific
instructions.
Technician Notes
WARNING: Only authorized technicians trained
by Compaq should repair this equipment. All
troubleshooting and repair procedures are
detailed to allow only subassembly/module level
repair. Because of the complexity of the
individual boards and subassemblies, the user
should not attempt to make repairs at the
component level or to make modifications to any
printed circuit board. Improper repairs can create
a safety hazard. Any indications of component
replacement or printed circuit board
modifications may void any warranty.
Serial Number
When requesting information or ordering spare parts, you should
provide the computer serial number to Compaq. The serial number is
located on the bottom of the computer.
Locating Additional Information
The following documentation is available to support this product:
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
System Unit
Boards
Display
Assembly
Mass Storage
Devices
Miscellaneous
Cable Kit
Miscellaneous
Hardware Kit
Miscellaneous
Plastics Kit
Miscellaneous
Parts Catalog
This section provides a breakdown of
spare parts and identifies the spare part
ordering number associated with each
item for Compaq Presario 1600 Series
Portable Computers.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Increasing
battery
pack
operating
time
Conditioning
a battery
pack
Disposing of
a used
battery
pack
Battery Pack Operations
Increasing Battery Pack Operating Time
Battery pack operating time differs depending on several
variables. To avoid unnecessary replacement, consider the
following variables when determining how long a charged battery
pack should last:
● Power Management Settings
● Hardware Configuration
● Software Applications
● Installed Options
● Display Brightness
● Hard Drive Usage
● Changes in Operating Temperatures
● Type and Number of Installed PC Cards
The power consumption requirements for PC
NOTE:
Cards vary widely. Some cards drain the
battery pack very rapidly.
Battery pack operating time can be increased by as much as 50
percent by controlling the energy required by the computer and
the energy stored in the battery pack.
Minimizing the Energy Required
To minimize the energy required by the computer, follow these
guidelines:
●Set the power conservation levels in the Power
Management utility to Maximum.
●Customize the timeout value to work more efficiently with
the applications. The length of battery life depends on the
values selected.
Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these
guidelines:
●Condition the battery pack at least every 30 days to
improve overall battery performance.
●Keep a battery pack in the computer when using it with AC
power to supply the battery pack with a constant trickle
charge.
●Store the battery pack in a cool, dry place when not in use.
Top of Page
Conditioning a Battery Pack
CAUTION: To avoid a loss of data, ensure that
all data is saved before discharging a battery
pack.
To condition a battery pack, complete the following steps:
1. Plug in the AC adapter and allow the battery to charge until
the battery charging status icon turns off. Your battery
gauge may show four bars (and Windows may report
100%) before the battery charging status icon turns off. Do
not unplug the AC adapter until the battery charging status
icon disappears.
2. Unplug the AC adapter and allow the battery to drain until
the computer reaches hibernation and turns itself off. Do
not plug in the AC adapter during this process or you
will need to restart with Step No. 1. You may use the
computer while the battery is draining.
3. Plug in the AC adapter and begin using the computer.
The table below shows the approximate battery pack charge
times.
Battery Charge Time
Li-ion Battery PackCharge Time
Computer On Line
Computer Off Line
4.5 hours
2:50 hrs
Top of Page
Disposing of a Used Battery Pack
In the interest of safeguarding our environment. Compaq
Computer Corporation recommends that nickel metal hydride
(NiMH) and lithium ion (Li-ion) battery packs be recycled.
Battery packs should be handled in accordance with country,
state, province, or local regulations.
CAUTION: Never attempt to open or service a
battery pack. Opening a battery pack not only
Top of Page
damages the pack and makes it unusable, but
also exposes potentially harmful battery
components.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Parallel
and Serial
Connectors
Keyboard/
Mouse,
Modem,
and Game
Port
S-Video
and
Universal
Serial Bus
Monitor
and TV
Connector Pin Assignments
This section provides connector pin assignment
tables for Compaq Presario 1600 Series Portable
Computers. For additional information on
connectors, refer to the sections on Rear Connectors
and
QuikDock Connectors.
The signals in all tables of this
appendix are considered active
NOTE:
high unless otherwise indicated
by an asterisk (*).
Parallel Connector
Out
QuikDock
PinSignalPinSignal
1Strobe*10Acknowledge*
2Data Bit 011Busy
3Data Bit 112Paper Out
4Data Bit 213Select
5Data Bit 314Auto Linefeed*
6Data Bit 415Error*
7Data Bit 516Initialize Printer*
8Data Bit 617Select In*
9Data Bit 718-25Signal Ground
* = Active low
Serial Connector
ConnectorPin Signal
1
2
3
4
5
Carrier Detect
Receive Data
Transmit Data
Data Terminal
Ready
Top of Page
6
7
8
9
Signal Ground
Data Set Ready
Ready to Send
Clear to Send
Ring Indicator
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
This section explains the removal and
replacement procedures for the computer.
Serial Number Location
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
Report the computer serial number to Compaq
when requesting information or ordering spare
parts. The serial number is located on the
underside of the computer.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Models and
Features
Controls and
Lights
Internet
Zone
Buttons and
Lights
Front Bezel
Components
Left Side
Components
Right Side
Products Description
Power Management for Windows 98
The following power management features are available for
conserving AC power and extending battery operating time:
● Power Management Settings
● Low-Power Modes
● Battery Operating Life
● Servicing the Computer (Full Off Mode)
● Rebooting After a Lockup
● Recovering From a Loss of Electrical Power
Power Management Settings
Components
Bottom of
Unit
Rear
Connectors
QuikDock
Components
QuikDock
Connectors
Power
Management
for Windows
98
Differing patterns of computer use determine the level of power
management needed. These power management levels can be
initiated based on the amount of time passed since the last
system activity. System activity examples include keyboard
strokes or mouse movement, DVD/CD playback (while under
program control that monitors Standby), and modem use.
Power Schemes
You may select different settings or Power Schemes through
Power Management from the Control Panel. The default Power
Schemes are Home/Office Desk, Portable/Laptop, and
Always On. You can customize these settings by changing the
following options:
●System Standby: length of inactivity before the computer
goes into Standby mode
●Turn Off Monitor: length of inactivity before the screen
times out and goes blank
●Turn Off Hard Disks: length of inactivity before the hard
drive goes into low power mode
●The setting for the Hard Drive
IMPORTANT:
must be less than or equal to the
setting for the System.
●If the computer is on a network,
Compaq recommends System Standby be set to Never.
The following table shows the default settings for the each Power
Scheme.
Power Schemes
Always onAC PowerBattery Power
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Portable/LaptopAC PowerBattery Power
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Home/Office Desk AC PowerBattery Power
System Standby
Never
15 minutes
1 hour
Never
3 hours
15 minutes
20 minutes
5 minutes
2 minutes
3 minutes
15 minutes
Never
10 minutes
1 minute
Turn OFF Monitor
Turn OFF Hard Disks
15 minutes
30 minutes
2 minutes
10 minutes
Alarms
The computer can be set to alarm when the battery power level
is reduced and/or when it reaches a critical low level. It can also
be set to automatically enter a low-power mode when the
battery reaches a specific power level.
CAUTION: The settings on the Alarms tab have
been preset for the computer to run at its best.
Changing any of these settings could cause
the computer to function improperly. It is
recommended that these settings be left at
their default values.
AlarmDefault Alarm Action
Low Battery10%Notification: Text
Critical Battery 0%Notification: No Action
Top of Page
Low-Power Modes
Alarms
Power Mode: No Action
Power Mode: Hibernation
Compaq Presario 1600 Series Computers have two levels of lowpower management: Hibernation and Standby .
Hibernation
Hibernation helps conserve battery life and protect the data. The
computer will automatically enter Hibernation mode when the
battery has little power left or when the computer (operating on
battery power) has been in Standby mode for more than one
hour. As the computer enters Hibernation, it automatically stores
the content of the computer memory to the hard drive before it
shuts down. When the computer comes out of hibernation, it
returns to its previous state.
Activate Hibernation mode by pressing the Power button once.
To restart the computer, press the Power button once. When
the computer enters or wakes from Hibernation mode, it displays
a Progress window.
Standby
Standby mode is a low-power mode, also referred to as Sleep
mode. Selecting Standby mode instead of turning off the
computer when finished allows the computer to wake up faster
than turning it completely off and saves power over the active
(On) mode.
Activate Sleep mode by pressing Fn+F4. Or, click Start, select
the Shut Down option, and click Standby.
CAUTION: While in Standby mode, the
computer will maintain system information and
open files. Unsaved information will be lost if
the computer is turned off prior to system wakeup, or if a power loss occurs while using the AC
adapter.
The following table shows the conditions and indicators for
entering and exiting the various power management modes,
Standby, Hibernation, and Off.
Power Management Modes
StandbyActivationDeactivation Indicators
ManualFn+F4 Key
combination
or click the
Press any
key.
Half-moon
icon
appears on
Time-out
Default
Start button
on the
Windows
Taskbar,
then point to
Shutdown
and click
Standby.
15 minutes if
using battery
power.
Computer
will not
automatically
enter
Standby
the Status Disqplay2.
mode if
using AC
Power.
* Moon icon appears on status display (1600 Series
only)
Hibernate ActivationDeactivation Indicators
ManualPress Power
button once.
Time-out
Default
When
battery is
Press Power
button once.
Power
light is off,
screen is
blank**
low or after
1 hour of
Standby.
Computer
will not
automatically
enter
Hibernation
mode if
using AC
Power.
** Power icon does not appear on status display
(1600 Series only)
OFFActivationDeactivation Indicators
StandardPerform
normal
Windows
shutdown
Press Power
button once.
Power
light is off,
screen is
blank.
using the
Start button
ManualPress and
IMPORTANT:
Top of Page
on the
Windows
Taskbar.
hold down
the Power
button for 4
seconds.
The manual shutdown mode is not
recommended unless the standard
shutdown mode does not work.
Battery Operating Life
Battery operating life is affected by variables such as the
following:
● Power conservation settings
● Hardware configuration
● Software applications
● Installed options
● Display brightness
● Hard drive usage
● Changes in operating temperature
● Type and number of installed PC Cards
For more information on increasing battery pack operating time,
conditioning the battery pack, and disposing of a used battery
pack, refer to
Battery Pack Operations.
Top of Page
Servicing the Computer - Full Off Mode
The computer must be turned off completely when installing or
replacing components in the system. Follow the instructions
above for properly putting the computer into Off mode, unplug
from the outlet, and remove the battery (
see Battery Pack
Removal Sequence).
Top of Page
Rebooting After a Lockup
To reboot the computer (as if from a cold start), when the
keyboard is frozen or the screen is locked, press and hold down
the Power button for at least four seconds, which will cause a
manual shutdown. Then, restart it with a single press of the
Power button. If it still does not recover, press the Power
button and hold for four seconds to shut it down, then remove
the battery or unplug the AC power for at least 30 seconds.
Reinsert the battery or reconnect AC power and press the
Power button once to reboot.
Top of Page
Recovering From a Loss of Electrical Power
Loss of electrical power will cause the Internet PC to
automatically turn off. This may cause loss of data because the
Microsoft Windows operating system is not able to properly close
all files and programs.
Loss of power may be caused by one of the following:
● Electrical power service is interrupted.
● The power cord is accidentally disconnected.
If power surges or sags, the display and status lights may
flicker, and the computer may automatically restart. If an
improper shutdown occurs, ScanDisk, a Microsoft Windows utility
program, will automatically run once power is restored. ScanDisk
will determine if the improper shutdown caused any errors on
the hard disk. These errors may occur if the Microsoft Windows
operating system was not able to properly close all files before
the shutdown. If no errors are found, the restart process will
continue. If ScanDisk does detect errors, follow the instructions
shown to continue the restart process. Work that was not saved
prior to the lockup may be lost.
Use of a surge suppressor, line conditioner, or uninterruptible
power supply (UPS) may protect the computer from damage
caused by power surges or sags.
If a power failure occurs or the power cord disconnects while the
computer is turned on, turn off the computer until normal
service has been restored. ScanDisk may run to check the hard
disk for errors caused by the improper shutdown the next time
the computer turns on.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
System Unit
Boards
Display
Assembly
Mass Storage
Devices
Miscellaneous
Cable Kit
Miscellaneous
Hardware Kit
Miscellaneous
Plastics Kit
Miscellaneous
Parts Catalog
Documentation and Software
Spare Parts
ItemsPart Number
Win98 2nd Edition
Manual Kit
Win2000 Professional
Manual Kit
Emergency Recovery
CD Kit
QuickRestore Kit169300-001
Win98 Reference
146642-001
164286-001
157296-002
117894-003
Parts
CTO Parts
Documentation
and Software
Guide
Features Guide120223-001
Quick Reference GuideInformation Not
Available
QuickFind for
Windows*
*QuickFind is updated monthly. To complete the
QuickFind part number, add the suffix from the
table below for the desired month. If you do not
specify the 3-digit suffix, the default is the
current month in which the order is placed.
QuickFind Part Number Suffix
MonthSuffixMonthSuffix
January-001July-007
Information Not
Available
February -002August-008
March-003September -009
April-004October-010
May-005November -011
June-006December -012
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Parallel
and Serial
Connectors
Keyboard/
Mouse,
Modem,
and Game
Port
S-Video
and
Universal
Serial Bus
Monitor
and TV
Out
Connector Pin Assignments
This section provides connector pin assignment
tables for Compaq Presario 1600 Series Portable
Computers. For additional information on
connectors, refer to the sections on Rear
Connectors and QuikDock Connectors.
The signals in all tables of
this appendix are considered
NOTE:
active high unless otherwise
indicated by an asterisk (*).
External VGA Monitor
ConnectorPinSignal
QuikDock
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Red Analog
Green Analog
Blue Analog
Not connected
Ground
Ground Analog
Ground Analog
Ground Analog
+5V
Ground
Monitor Detect
DDC2B Data
Horizontal
Sync
Vertical Sync
DDC2B Clock
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Parallel
and Serial
Connectors
Keyboard/
Mouse,
Modem,
and Game
Port
S-Video
and
Universal
Serial Bus
Monitor
and TV
Connector Pin Assignments
This section provides connector pin assignment tables for Compaq
Presario 1600 Series Portable Computers. For additional
information on connectors, refer to the sections on Rear Connectors
and
QuikDock Connectors.
The signals in all tables of this appendix are
NOTE:
considered active high unless otherwise
indicated by an asterisk (*).
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Parallel
and Serial
Connectors
Keyboard/
Mouse,
Modem,
and Game
Port
S-Video
and
Universal
Serial Bus
Monitor
and TV
Connector Pin Assignments
This section provides connector pin
assignment tables for Compaq Presario 1600
Series Portable Computers. For additional
information on connectors, refer to the
sections on Rear Connectors and QuikDock
Connectors.
The signals in all tables of
this appendix are
considered active high
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Parallel
and Serial
Connectors
Keyboard/
Mouse,
Modem,
and Game
Port
S-Video
and
Universal
Serial Bus
Monitor
and TV
Out
QuikDock
Connector Pin Assignments
This section provides connector pin assignment
tables for Compaq Presario 1800 Series Portable
Computers. For additional information on
connectors, refer to the sections on Rear
Connectors and QuikDock Connectors.
The signals in all tables of this
appendix are considered active
NOTE:
high unless otherwise indicated
by an asterisk (*).
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Electrostatic Discharge
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or
microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic
discharge (ESD) may not seem to be affected at all and will
work perfectly throughout a normal cycle. Although, it may
function normally for a while, it may be degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some
protection, but in many cases, the discharge contains enough
power to alter device parameters or melt silicon junctions.
Palmrest Cover
with TouchPad
Keyboard
QuikDock
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
Generating Static
The table shows activities that generate static electricity and
the associated electrostatic voltage level.
Typical Electrostatic Voltages
Relative Humidity
Event
10%40%55%
Walking across carpet35,000 V 15,000 V 7,500 V
Walking across vinyl floor12,000 V 5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Cables and Connectors
Most cables used throughout the unit are ribbon
cables. Cables must be handled with extreme
care to avoid damage. Apply only the tension
required to seat or unseat the cables during
insertion or removal from the connector. Handle
cables by the connector whenever possible. In all
cases, avoid bending, twisting, or tearing the
cables, and ensure that the cables are routed in
such a way that they cannot be caught or
snagged by parts being removed or replaced.
Cables
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
CD or DVD
Use the following precautions when handling cables to avoid
damage to the cable or computer:
● Always handle cables by their connectors.
● Avoid bending, twisting, or pulling on the cables.
● Apply minimum required force when seating or
unseating the cables from their connectors.
●Place the cables in such a manner that they cannot be
caught or snagged by parts being removed or replaced.
●Handle flex cables with extreme care; they can tear
easily.
CAUTION: When servicing
these computers, ensure that
cables are placed in their
proper location during the
reassembly process. Improper
cable placement can cause
severe damage to the unit.
Drive
Display Panel
Assembly
Upper CPU
Cover
Fan Assembly
RTC Battery
Diskette Drive
Battery
Charger Board
Speaker
Assembly
System Board
The following illustrations show the proper
placement for each cable:
● ZIF connector cable
● Hard drive ribbon cable
● CD or DVD drive ribbon cable
● Diskette drive ribbon cable
● Speaker Assembly cable
● Modem cable
● Keyboard ribbon cable
Connectors and Plastic Parts
Plastic parts can be damaged by the use of excessive force
during disassembly and reassembly. When handling the
plastic parts, use care. Apply pressure only at the points
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
Battery Pack
Palmrest Cover
Removal Sequence
Cables and Connectors
ZIF Connectors
The computer uses zero insertion force (ZIF) connectors on the
system board.
CAUTION: A ZIF connector and its attached
cable can be easily damaged. Handle only the
connector slide when removing or replacing a
cable. Never pull or twist on the cable while it
is connected.
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
To remove a cable from a ZIF connector, lift both corners of
the ZIF connector and slide simultaneously with constant light
force.
CD or DVD
Drive
Display Panel
Assembly
Upper CPU
Cover
Fan Assembly
RTC Battery
Diskette Drive
Battery
Charger Board
Speaker
Assembly
CAUTION: When servicing this computer,
ensure that cables are placed in their proper
location during the reassembly process.
Improper cable placement can damage the
computer.
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
Battery Pack
Palmrest Cover
Removal Sequence
Cables and Connectors
Hard Drive Ribbon Cable
The ribbon cable position for the hard drive is shown below.
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
CD or DVD
CAUTION: When servicing this computer,
ensure that cables are placed in their proper
location during the reassembly process.
Improper cable placement can damage the
computer.
Return to
Cables and Connectors
Other cables illustrations:
Drive
Display Panel
Assembly
Upper CPU
Cover
Fan Assembly
RTC Battery
Diskette Drive
Battery
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
Battery Pack
Palmrest Cover
Removal Sequence
Cables and Connectors
CD or DVD Ribbon Cable
The ribbon cable position for the CD or DVD drive is shown
below.
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
Return to
CAUTION: When servicing this computer,
ensure that cables are placed in their proper
location during the reassembly process.
Improper cable placement can damage the
computer.
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
Battery Pack
Palmrest Cover
Removal Sequence
Cables and Connectors
Diskette Drive Ribbon Cable
The ribbon cable position for the diskette drive is shown below.
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
CAUTION: When servicing this computer,
ensure that cables are placed in their proper
location during the reassembly process.
Improper cable placement can damage the
computer.
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
Battery Pack
Palmrest Cover
Removal Sequence
Cables and Connectors
Speaker Assembly Cable
The cable position for the speaker assembly is shown below.
The cable is routed under the battery charger board and under
the edge of the system board.
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
CAUTION: When servicing this computer,
ensure that cables are placed in their proper
location during the reassembly process.
Improper cable placement can damage the
computer.
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
Battery Pack
Palmrest
Removal Sequence
Cables and Connectors
Keyboard Ribbon Cable
The ribbon cable position for the keyboard is shown below.
Cover with
TouchPad
Keyboard
Status Panel
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
CAUTION: When servicing this computer,
ensure that cables are placed in their proper
location during the reassembly process.
Improper cable placement can damage the
computer.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Preparing the Computer for
Disassembly
Before beginning Removal & Replacement
Procedures, complete the following steps:
1. Disconnect AC power and any external
devices.
Remove the QuikDock.
2.
3. Remove the battery pack.
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
4. Remove any PC Cards.
The battery pack
should be removed
IMPORTANT:
WARNING: Metal objects can
damage the battery pack as well
as the battery contacts in the
battery compartment. To prevent
damage, do not allow metal
objects to touch the battery
contacts. Place only the battery
before performing any
internal maintenance
on the computer.
Processor
CD or DVD
Drive
Display Panel
Assembly
Upper CPU
Cover
Fan Assembly
RTC Battery
Diskette Drive
Battery
Charger Board
Speaker
pack for the Compaq Presario
1600 Series Portable Computers
into the battery compartment. Do
not force the battery pack into
the bay if insertion does not
occur easily.
CAUTION: Do not crush,
puncture, or incinerate the
battery pack. Do not open a
battery pack, as this damages
the pack, makes it unusable, and
exposes potentially harmful
battery components. There are
no field-serviceable parts located
inside the battery pack.
Assembly
System Board
Memory
Module
The Compaq Presario 1600
Series Portable Computers
have several screws of various
sizes which are not
interchangeable. Care must be
taken during reassembly to
NOTE:
ensure that the correct screws
are used in their correct
location. During removal
please keep respective screws
with their associated subassembly.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Removing the Battery Pack
To remove the battery pack, complete the following steps:
1. Slide the battery
pack compartment
door down and
remove it from the
chassis.
2. Pull the battery
pack from the
chassis by the tab
located on the end
of the battery
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
IMPORTANT:
WARNING: Metal objects can damage the battery
pack as well as the battery contacts in the battery
compartment. To prevent damage, do not allow
metal objects to touch the battery contacts. Place
pack.
To replace the
battery pack, reverse
the previous
procedures.
The battery pack should be removed
before performing any internal
maintenance on the computer.
CD or DVD
Drive
Display Panel
Assembly
Upper CPU
Cover
Fan Assembly
RTC Battery
Diskette Drive
Battery
Charger Board
Speaker
Assembly
only the battery pack for the Compaq Presario
1800 Series Portable Computers into the battery
compartment. Do not force the battery pack into
the bay if insertion does not occur easily.
CAUTION: Do not crush, puncture, or incinerate
the battery pack. Do not open a battery pack, as
this damages the pack, makes it unusable, and
exposes potentially harmful battery components.
There are no field-serviceable parts located inside
the battery pack.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Removing the Fan Assembly
To remove the fan assembly, complete the following:
Prepare the computer for disassembly.
1.
2. Remove the Palmrest Cover with TouchPad.
3. Remove the keyboard.
4. Remove the Heatspreader.
5. Remove the Status/Internet Zone Cover.
6. Remove the Internet Button board.
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
7. Remove the display panel assembly.
8. Remove the hard drive.
9. Remove the upper CPU cover.
10. Lift the fan assembly from the chassis slot and
disconnect the fan cable from the connector on the
system board. Fan faces inward, and arrow is not
visible on the side of the fan.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Removing the Real Time Clock (RTC)
Battery
CAUTION: Removing the RTC
battery
password and removes all setup
attributes that are programmed
in the CMOS.
To remove the RTC Battery, complete the
following steps:
Prepare the computer for disassembly.
1.
clears the power-on
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
2. Remove the Palmrest Cover with TouchPad.
3. Remove the keyboard.
4. Remove the Heatspreader.
5. Remove the RTC battery from the battery
socket, prying gently with a small flathead
screwdriver. The RTC battery is located
underneath the heatspreader next to the
CD/DVD connector.
To replace the RTC battery, press the battery
firmly into the socket and reverse the previous
procedures to replace the remaining components.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Removal
Sequence
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Preparing the
Computer for
Disassembly
QuikDock
Battery Pack
Removal Sequence
Removing the Battery Charger Board
(Voltage Converter Board)
To remove the battery charger board, complete the
following:
Prepare the computer for disassembly.
1.
2. Remove the Palmrest Cover with TouchPad.
3. Remove the keyboard.
4. Remove the Heatspreader.
5. Remove the Status/Internet Zone Cover.
Palmrest Cover
with TouchPad
Keyboard
Status/Internet
Zone Cover
Internet
Button Board
Heatspreader
Modem
Hard Drive
DisqPlay
Module
Processor
6. Remove the Internet Button board.
7. Remove the display panel Assembly.
8. Remove the hard drive.
9. Remove the upper CPU cover.
10. Remove two screws from the battery charger
board, unplug the board from the connector on
the system board, and lift battery charger
board out of the chassis.
CD or DVD
Drive
Display Panel
Assembly
Upper CPU
Cover
Fan Assembly
RTC Battery
Diskette Drive
Battery
Charger Board
Speaker
Assembly
System Board
Memory
To replace the battery charger board, reverse the
previous procedures.
When replacing the battery
charger board, ensure that the
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Troubleshooting
Clearing the Power-On Password
Clearing the power-on password also
NOTE:
If the password is not known, clear it by performing the
following steps:
1. Turn off the computer.
2. Disconnect the power cord.
3. Remove the
4. Remove the
5. Remove the
6. Remove the
removes all Setup attributes that are
programmed in the CMOS.
battery pack.
Palmrest Cover with TouchPad.
keyboard.
Heatspreader.
Problems
Contacting
Compaq
Support
7. Remove the RTC
battery for about
30 seconds to
ensure that the
password is
cleared. (The RTC
battery is located
underneath the
heatspreader and
next to the
CD/DVD
connector.) Not
shown in
illustration.
8. Reassemble the
computer.
9. Turn on the
computer to verify
that the power-on
password has been
cleared. If it has
not been cleared,
repeat steps 1
through 9.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Troubleshooting
Power-On Self Test (POST)
To run POST, complete these steps:
Turn off the computer, then turn on the
computer. As soon as the Compaq logo
appears press the ESC key to clear the
logo and display the POST messages as
they occur.
If POST does not detect any errors, the
computer will not beep. This indicates
successful completion of the POST test.
POST has run successfully and boots
from the hard drive (or from a bootable
diskette if one is installed in the diskette
drive).
Contacting
Compaq
Support
If POST detects errors, the errors are
indicated by screen and/or audible
messages. A list of the POST error codes
and their descriptions are shown in the
table below.
If the system is not
functioning well
enough to run POST,
or if the display is
not functioning well
NOTE:
enough to show
POST error
messages, refer to
the Troubleshooting
tables.
Power-On Self-Test Messages
102-System Board Failure
Probable
Cause
DMA, timers,
etc.
162-System Options Not Set
Probable
Cause
Configuration
incorrect
CMOS reflects
that an invalid
Recommended
Action
Replace the system
board.
Recommended
Action
Run Computer Setup.
Run Computer Setup.
configuration
has been set.
RAM failure1. Replace the
memory modules.
2. Replace the
system board.
Memory test
data error
XX000YZZ RAM
failure
XX000YZZ 201-Memory Error
Probable
1. Replace the
memory modules.
2. Replace the
system board.
Replace the system
board.
Recommended
Cause
1. Replace the
301-Keyboard Error
Probable
Cause
Keyboard failure1. Ensure the keys
Action
memory modules.
2. Replace the
system board.
Recommended
Action
are not depressed
during POST.
2. Reconnect the
keyboard with the
computer off.
3. Replace the
keyboard.
304-Keyboard or System Unit Error
Probable
Cause
Keyboard or
system board
error
601-Diskette Controller Error
Probable
Cause
Recommended
Action
1. Replace the
keyboard.
2. Replace the
TouchPad or
mouse.
3. Replace the
system board.
Recommended
Action
Mismatch in
drive type or
failure in the
diskette
controller
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Troubleshooting
Compaq Diagnostics
Compaq Diagnostics are installed on the hard drive of the
computer. Run the Diagnostic utilities when you want to view or
test system information and if you have installed or connected
devices. If you run Compaq Diagnostics from a diskette, ensure
that it is version 10.11 or later.
The Diagnostics menu includes the following utilities:
● Computer Checkup (TEST)
● View System Information (INSPECT)
● Prepare Computer for a Compaq Service Call (RemotePaq)
Solving Minor
Problems
Contacting
Compaq
Support
If you have a problem you cannot solve, run the Diagnostics
utilities before you call for support. Run Computer Checkup and
select to save the device list to a file and to print or to save the
log of errors. Run the View System Information (INSPECT) utility
and select to print or to save that information. Have the files or
the printed information available when you call for support.
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various
computer components and devices are recognized by the system
and are functioning properly. You can display, print, or save the
information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the computer into an external power source. (A low
battery condition could interrupt the program.)
2. Turn on the external devices that you want to test. Connect
the printer if you want to print a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the computer. The computer starts from
drive A, and the Diagnostics Welcome screen appears.
5. Press Enter to continue. The Diagnostics menu appears.
6. Select Computer Checkup from the Diagnostics menu. A
Test Option menu appears.
7. Select View the Device List from the Test Option menu. A
list of the installed Compaq devices appears.
8. If the list of installed devices is correct, select OK. The Test
Option menu appears.
If the list is incorrect, ensure that any new
NOTE:
devices are installed properly.
9. Select one of the following from the Test Option menu:
■Quick Check Diagnostics. Runs a quick, general test on
each device with a minimal number of prompts. If errors
occur, they display when the testing is complete. You
cannot print or save the error messages.
■Automatic Diagnostics. Runs unattended, maximum
testing of each device with minimal prompts. You can
choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.
■Prompted Diagnostics. Allows maximum control over
testing the devices. You can choose attended or
unattended testing, decide to stop on errors, or choose to
print or save a log of errors.
10. Follow the instructions on the screen as the devices are
tested. When testing is complete, the Test Option menu
appears.
11. Exit the Test Option menu.
12. Exit the Diagnostics menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides
information about the computer and installed or connected
devices. You can display, print, or save the information.
Follow these steps to run View System Information (INSPECT)
from the Compaq Diagnostics diskette:
1. Turn on the external devices that you want to test. Connect
the printer if you want to print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the computer. The computer starts from
drive A, and the Diagnostics Welcome screen appears.
4. Press Enter to continue. The Diagnostics menu appears.
5. Select View System Information (INSPECT) from the
Diagnostics menu.
6. Select the item you want to view from the following list:
SystemMemory
ROMAudio
KeyboardOperating system
System portsSystem files
System storageWindows files
Graphics
7. Follow the instructions on the screen to cycle through the
screens, to return to the list and choose another item, or to
print the information.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Troubleshooting
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem
while running the Compaq Diagnostic program. These error codes
help identify possibly defective subassemblies.
The following tables list error codes, a description of the error
condition, and the action required to resolve the error condition.
Retest the system after completing
each step. If the problem has been
IMPORTANT:
resolved, do not proceed with the
remaining steps.
Solving Minor
Problems
Contacting
Compaq
Support
For the removal and replacement of a particular subassembly, see
Removal and Replacement Procedures.
Select error codes by number or type:
101 through 114Processor Test
200 through 215Memory Test
300 through 304Keyboard Test
401 through 403Parallel Printer Test
501 through 516Video Test
1101Serial Test
1701 through 1736Hard Drive Test
2402 through 2456Video Test
2419 through 2456Video Test
2458 through 2480Video Test
3206Audio Test
3301 through 6623DVD or CD Test
TouchPad Pointing Device
8601 through 8602
Test
Processor Test Error Codes
Error
DescriptionRecommended Action
Code
CPU test failedReplace the processor and
101-xx
retest.
102-xxCoprocessor or Weitek
Error
103-xxDMA page registers test
failed
104-xxInterrupt controller
master test failed
105-xxPort 61 error
106-xxKeyboard controller self-
test failed
107-xxCMOS RAM test failed
108-xxCMOS interrupt test failed
1. Run the Configuration and
Diagnostics Utilities.
2. Replace the processor
board and retest.
Replace the system board
and retest.
109-xxCMOS clock test failed
110-xxProgrammable timer load
data test failed
113-xxProtected mode test
failed
114-01Speaker test failed1. Check system
configuration.
2. Verify cable connections
to speaker.
3. Replace the system board
and retest.
Top of Page
Memory Test Error Codes
Error
Code
200-xxMemory machine ID test
202-xxMemory system ROM
203-xxWrite/Read test failed1. Remove the memory
204-xxAddress test failed
211-xxRandom pattern test
214-xxNoise test failed
DescriptionRecommended Action
1. Flash the system ROM
failed
checksum failed
failed
and retest.
2. Replace the system board
and retest.
module and retest.
2. Install a new memory
module and retest.
215-xxRandom address test
failed
Top of Page
Keyboard Test Error Codes
Error
Code
300-xxFailed ID Test1. Check the keyboard
301-xxFailed Self-test/Interface
302-xxFailed Individual Key Test
DescriptionRecommended Action
connection. If
disconnected, turn off the
Test
computer and connect the
keyboard.
2. Replace the keyboard and
304-xxFailed Keyboard Repeat
Test
Top of Page
Parallel Printer Test Error Codes
Error
DescriptionRecommended Action
Code
401-xxPrinter failed or not
connected
retest.
3. Replace the system board
and retest.
1. Connect the printer.
2. Check power to the
printer.
402-xxFailed Port Test
403-xxPrinter pattern test failed
Top of Table
Diskette Drive Test
Error
DescriptionRecommended Action
Code
3. Install the loop-back
connector and retest.
4. Check port and IRQ
configuration.
5. Replace the system board
and retest.
Diskette ID drive types
600-xx
601-xxDiskette format failed
602-xxDiskette read test failed
603-xx
604-xx
605-xxDiskette ID media failed
606-xxDiskette speed test failed
609-xx
test
failed
Diskette write, read,
compare test failed
Diskette random read
test failed
Diskette reset controller
test failed
1. Replace the diskette
media and retest.
2. Check and/or replace the
diskette power and signal
cables and retest.
3. Replace the diskette drive
and retest.
4. Replace the system board
and retest.
610-xx
697-xxDiskette type error
698-xx
699-xx
Top of Page
Diskette change line test
failed
Diskette drive speed not
within limits
Diskette drive/media ID
error
Serial Test Error Codes
1. Replace media.
2. Run the Configuration and
Diagnostics Utilities.
Error
Code
1101xx
Top of Page
Error
Code
1701-
DescriptionRecommended Action
Serial port test failed
DescriptionRecommended Action
Hard drive format test
1. Check port configuration
2. Replace the system board
and retest.
Hard Drive Test Error Codes
1. Run the Configuration
xx
1702-
xx
1703-
xx
1704-
xx
1705-
xx
1706-
xx
1707-
xx
failed
Hard drive read test failed
Hard drive
write/read/compare test
failed
Hard drive random seek
test failed
Hard drive controller test
failed
Hard drive ready test
failed
Hard drive re-calibration
test failed
and Diagnostics Utilities
and verify drive type.
2. Verify that all secondary
drives have secondary
drive capability.
3. Replace the hard drive
and retest.
4. Replace the system
board and retest.
1708xx
1709xx
1710xx
1715xx
1716xx
1717xx
1719xx
Hard drive format bad
track test failed
Hard drive reset controller
test failed
Hard drive park head test
failed
Hard drive head select
test failed
Hard drive conditional
format test failed
Hard drive ECC* test
failed
Hard drive power mode
test failed
1724xx
1736xx
* ECC = Error Correction Code
Top of Page
Network preparation test
failed
Drive monitoring test
failed
Video Test Error Codes
Error
Code
501-xx
DescriptionRecommended Action
Video controller test
failed
The following steps apply to
error codes 501-xx through
502-xxVideo memory test failed
503-xxVideo attribute test failed
504-xx
505-xx
506-xx
507-xx
508-xx
Video character set test
failed
Video 80 x 25 mode 9 x
14 character cell test
failed
Video 80 x 25 mode 8 x 8
character cell test failed
Video 40 x 25 mode test
failed
Video 320 x 200 mode
color set 0 test failed
516-xx:
1. Disconnect external
monitor and test with
internal LCD display.
2. Replace the display
assembly and retest.
3. Replace the system board
and retest.
509-xx
510-xx
511-xx
512-xx
514-xx
516-xx
Video 320 x 200 mode
color set 1 test failed
Video 640 x 200 mode
test failed
Video screen memory
page test failed
Video gray scale test
failed
Video white screen test
failed
Video noise pattern test
failed
Video Test Error Codes Continued
Error
Code
2402xx
2403xx
2404xx
2405xx
2406xx
2408-
DescriptionRecommended Action
Video memory test failedThe following steps apply to
error codes 2402-xx through
Video attribute test failed
Video character set test
failed
Video 80 x 25 mode 9 x
14 character cell test
failed
Video 80 x 25 mode 8 x 8
character cell test failed
Video 320 x 200 mode
2456-xx:
1. Run the Configuration and
Diagnostics Utilities.
2. Replace the display
assembly and retest.
3. Replace the system board
and retest.
xx
2409-
xx
2410-
xx
2411-
xx
2412-
xx
2414-
xx
2416-
xx
2418-
color set 0 test failed
Video 320 x 200 mode
color set 1 test failed
Video 640 x 200 mode
test failed
Video screen memory
page test failed
Video gray scale test
failed
Video white screen test
failed
Video noise pattern test
failed
ECG/VGC memory test
xx
Error
Code
2419xx
2421xx
2422xx
2423xx
2424-
failed
Video Test Error Codes Continued
DescriptionRecommended Action
ECG/VGC ROM checksum
test failed
ECG/VGC 640 x 200
graphics mode test failed
ECG/VGC 640 x 350 16
color set test failed
ECG/VGC 640 x 350 64
color set test failed
ECG/VGC monochrome
1. Run the Configuration and
Diagnostics Utilities.
2. Disconnect external
monitor and test with
internal LCD display.
3. Replace the display
assembly and retest.
4. Replace the system board
and retest.
xx
2425-
xx
2431-
xx
2432-
xx
2448-
xx
2451-
xx
2456-
xx
text mode test failed
ECG/VGC monochrome
graphics mode test failed
640 x 480 graphics test
failure
320 x 200 graphics (256
color mode) test failure
Advanced VGA Controller
test failed
132-column Advanced
VGA test failed
Advanced VGA 256 Color
test failed
Error
Code
2458xx
2468xx
2477xx
2478xx
2480xx
Video Test Error Codes Continued
DescriptionRecommended Action
Advanced VGA BitBLT
test
Advanced VGA DAC test
Advanced VGA data path
test
Advanced VGA BitBLT
test
Advanced VGA LineDraw
test
The following applies to error
codes 2458-xx through 2480xx:
Replace the system board
and retest.
Top of Page
Audio Test Error Codes
Error
CodeDescriptionRecommended Action
3206xx
Top of Page
Audio System Internal
Error
Replace the system board
and retest.
TouchPad/Pointing Device Interface Test Error Codes
Error
Code
8601xx
8602xx
Top of Page
DescriptionRecommended Action
Mouse test failed1. 1. Replace the TouchPad
and retest.
Interface test failed
2. Replace the system board
and retest.
DVD or CD Drive Test Error Codes
Error
Code
3301xx
3305xx
6600xx
6605xx
6608xx
6623xx
DescriptionRecommended Action
DVD or CD drive read
test failed
DVD or CD drive seek
test failed
ID test failed
Read test failed
Controller test failed
Random read test failed
1. 1. Replace the DVD or CD
and retest.
2. Verify that the speakers
are connected.
3. Verify that drivers are
loaded and properly
installed.
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Troubleshooting
Troubleshooting without Diagnostics
This section provides information about how to identify and correct
some common hardware, memory, and software problems. It also
explains several types of common messages that may be displayed
on the screen. The following pages contain troubleshooting
information on:
AudioMemory
BatteryPC Card
DVD or CD drivePower
Printer
DisplayTouchPad
Hard driveKeyboard/Numeric keypad
Hardware Installation
Contacting
Compaq
Support
Since symptoms can appear to be similar, carefully match the
symptoms of the computer malfunction against the problem
description in the Troubleshooting tables to avoid a misdiagnosis.
WARNING: To avoid a potential shock
hazard during troubleshooting
procedures, disconnect all power
sources before removing the keyboard
cover or the display bezel.
Before Replacing Parts
Verify that cables are connected properly to the suspected defective
parts.
● Run Computer Setup after connecting external devices.
● Verify that all required device drivers are installed.
● Verify that all required changes have been made to the
CONFIG.SYS file.
●Verify that all required changes have been made to the
AUTOEXEC.BAT file.
●Verify that all printer drivers have been installed for each
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Troubleshooting
Solving Minor Problems
Some minor problems and possible solutions are
outlined in the following tables. If the problem
appears related to a software application, check
the documentation provided with the software.
Solving Audio Problems
Some common audio problems and solutions are
listed in the following table.
Solving Audio Problems
Problem
Probable
Solution(s)
Cause
Contacting
Compaq
Support
Computer does
not beep after
the Power-On
Self-Test
(POST).
This is typical;
it indicates
successful
completion of
the Power-On
Self-Test
(POST).
No action is
required.
Solving Battery Pack and Battery
Gauge Problems
Some common causes and solutions for battery
pack problems are listed in the following table.
The "Solving Power Problems" section in this
chapter may also be applicable.
Solving Battery Pack and Battery
Gauge Problems
Problem
Computer
won't turn on
when battery
pack is
inserted and
power cord is
unplugged.
Probable
Cause
Battery pack
is
discharged.
Solution(s)
Connect the
computer to an
external power
source and charge
the battery pack.
Replace the
battery pack with a
fully charged
Computer is
beeping
and battery
icon is
blinking.
Battery
charge is
low.
battery pack.
Check the battery
connectors on the
system board to
verify they are
evenly spaced and
that they are not
bent or broken.
Immediately save
any open file(s).
Then complete
either one of the
following:
●Connect the
computer to an
Computer
battery icon
Volume is
turned down
external power
source to charge
the battery
pack.
●Turn off the
computer or
initiate
Hibernation until
you can find
another power
source or
charge the
battery pack.
Adjust the volume.
(front on the
unit) blinks to
indicate low
battery
condition, but
computer
does not
beep.
Battery icon
doesn't light
and battery
pack won't
fast charge.
Battery pack
was exposed
to
too low.
Battery pack
is already
charged.
Allow time for the
No action is
necessary.
battery pack to
return to room
temperature
extremes.
Battery pack
is at end of
its life.
You have to
set the date
and time
every time
you turn on
the computer.
Top of Page
temperature.
Replace battery
pack.
RTC battery
is dead.
Replace the RTC
battery.
See
RTC Battery
section in this
guide.
Removing the
Battery Pack/Gauge Problems
Problem
Battery
charge does
not last as
long as
expected.
Continued
Probable
Cause
Battery is
being
exposed to
high
temperatures
or extremely
cold
temperatures.
Solution(s)
Keep the battery
pack within the
recommended
temperature
range for
operation or
storage.
●Operating
Range:
50° F to 104°
Battery has
partially selfdischarged.
F
(10° C to 40°
C)
●Storage
Range:
-4° F to 86° F
(-20° C to 30°
C)
Recharge the
battery pack.
Recharge the
battery.
Discharge the
battery
completely and
Battery pack
is warm to
the touch
after
charging.
Power
management
is disabled.
An external
device or PC
Card is
draining the
battery.
Normal
warming has
occurred due
to charging.
then recharge it.
Set a power
management
level in Computer
Setup.
Turn off or
disconnect
external devices
when not using
them.
No action is
required.
Battery pack
operating
time is far
less than the
documented
average
operating
time.
An external
device or PC
Card is
draining the
battery.
Battery pack
has partially
self-
Power
management
is turned off
or disabled.
Turn off or
Condition the
Enable power
management in
Computer Setup
and in Windows
Power Properties.
disconnect
external devices
when not using
them.
battery pack by
fully charging,
discharged.
fully discharging,
then fully
recharging it.
To maintain the
charge, leave
battery packs in
the computer
when it is
connected to
external power.
If the computer
is disconnected
from external
power for more
Battery pack
is being
exposed to
high
temperatures
or extremely
cold
temperatures.
than two weeks,
remove battery
packs from the
computer to
reduce the
discharge rate.
Keep the battery
pack within the
recommended
temperature
range for
operation or
storage.
●Operating
Range:
Top of Page
50° F to 104°
F
(10° C to 40°
C)
●Storage
Range:
-4° F to 86° F
(-20° C to 30°
C)
Recharge the
battery pack.
Solving DVD or CD Drive Problems
Some common causes and solutions for DVD or
CD drive problems are listed in the following
table.
Solving DVD or CD Drive Problems
Problem
DVD or CD
drive cannot
read a compact
disc.
Probable
Cause
Disc is upside
down or is
improperly
inserted in the
DVD or CD
drive.
Solution(s)
Open the
loading tray,
lay the
compact disc in
it (label side
up), then close
the tray.
CD is CD Plus
or
Pregap/Track
0 type.
Top of Page
Cannot read
these type CDs
in 24x. Remove
the CD.
Solving Diskette Drive Problems
Some common causes and solutions for diskette
drive problems are listed in the following table.
Solving Diskette Drive Problems
Problem
Diskette drive
cannot write to
a diskette.
Probable
Cause
Diskette is
writeprotected.
Computer is
writing to
the wrong
drive.
Not enough
space is left
Solution(s)
Disable the
diskette's writeprotect feature
or use a
diskette that is
not writeprotected.
Check the
drive letter in
the path
statement.
Use another
diskette.
Diskette drive
cannot read a
diskette.
on the
diskette.
Drive error
has occurred.
Diskette is not
formatted.
The wrong
type of
diskette is
Run Computer
Checkup from
the Compaq
Diagnostics
diskette.
Format the
diskette. At
the system
prompt, enter:
FORMAT A:
Use the type
of diskette
required by
being used.
Diskette has a
bad sector.
Drive error
has occurred.
Diskette is not
formatted.
the drive.
Copy files to
hard drive or
another
diskette.
Reformat bad
floppy.
Run Computer
Checkup from
the Compaq
Diagnostics
diskette.
Format the
diskette. At
the system
Cannot boot
from diskette.
Top of Page
Bootable
diskette is not
in drive A.
Diskette Boot
has incorrect
setting in
Computer
Setup.
prompt, enter:
FORMAT A:
Put the
bootable
diskette in
drive A.
Run Computer
Setup and set
diskette as
first to boot.
Solving Display Problems
This section lists some common causes and
solutions for computer display and external
monitor problems.
You can perform a monitor self-test on an
external VGA color or monochrome monitor by
disconnecting the monitor from the computer. To
do so, complete the following steps:
1. Turn off the monitor.
2. Turn off the computer.
3. Disconnect the monitor signal cable
from the computer.
4. Turn on the monitor and allow it to
warm up for one minute.
The display should be white. A narrow black
border may also appear on the left and right
sides of the display. Either of these displays
indicates that the monitor is working properly.
Solving Display Problems
Problem
Screen is dim.Control for
Probable
Cause
brightness
Solution(s)
Adjust the
Brightness of
the display by
using Fn+F7
Screen is
blank.
Computer
screen is in
direct light.
Screen save
was initiated
by Power
Management
due to lack of
user activity.
Display has
overheated.
(¯) or
Fn+F8 (-).
Tilt display or
move
computer.
Press any key
or touch the
TouchPad.
If computer is
in direct
sunlight, move
it and allow it
Display is blank
and the HalfMoon icon
appears on the
Disqplay2
status.
Internal display
is blank and
the screen on
an external
monitor
displays
information.
System is in
Suspend
mode.
Display
function was
switched to
the external
monitor.
to cool off.
Press any key
or touch the
TouchPad.
Use Fn+F3 to
switch
between LCD
or CRT.
Top of Page
Solving Display Problems Continued
Problem
Internal
display flashes
or has garbled
characters
when
computer is
connected to
external
monitor.
Probable
Cause
Using 1024
× 768 or
higher
resolution
on external
monitor and
have
toggled
back to
Solution(s)
Restart the
computer.
The light
tubes on the
edge of the
display panel
do not light up
at all and
Power-On SelfTest (POST)
completes
when the unit
is powered
up.**
internal
display,
which
supports up
to
800 × 600.
Improper
backlight or
display
cable
connections
Defective
inverter
board.
Defective
display
cable.
Replace the
display assembly.
Replace the
display assembly.
Replace the
display assembly.
The light
tubes on the
edge of the
display panel
do not light up
at all and
Power-On SelfTest (POST)
does not
complete
Defective
display
panel.
Defective
system
board.
Defective
system
board.
Replace the
display assembly.
Replace the
system board.
Replace the
system board.
when the unit
is powered
up.**
Backlight
(brightness)
cannot be
adjusted with
Fn+F7 (¯) or
Fn+F8 (-).***
Improper
display
cable
connections.
Defective
inverter
board.
Defective
1. Reseat the
display cable to
the system
board.
2. Replace the
display
assembly.
Replace the
display assembly.
Replace the
display
cable.
Defective
system
board.
** This problem indicates that the backlight or
its power circuitry has failed. Since you cannot
observe the POST result on the display panel
when the backlight is not functioning, connect
the unit to an external monitor before powering
the unit up. If an external monitor is not
available, verify that POST completes by
opening and closing the display, listening for
the single or double beep, and watching for the
icons to turn on at the front of the computer.
display assembly.
Replace the
system board.
Top of Page
Solving Display Problems Continued
Problem
This display
panel has a
continuous
pattern across
it (e.g., a
"jailbars"
pattern), has a
single color on
it, or has
garbled
Probable
Cause
Improper
display
cable
connections
Solution(s)
Reseat the
display cable to
the following until
the problem is
solved:
1. System board
2. Display
assembly
graphics across
the entire
panel. This
failure is for
patterns across
the entire panel
(not just on one
section).
A single line,
small group of
lines, or block
appears on the
display panel.
Defective
display
cable.
Defective
inverter
board.
Defective
system
board.
Defective
display
panel.
Replace the
display assembly.
Replace the
display assembly.
Replace the
system board.
Replace the
display assembly.
This failure
occurs in only a
section of the
display panel.
Top of Page
To perform a "self-test" on an
external VGA color or
monochrome monitor,
complete the following steps:
The screen should be white. A
NOTE:
narrow black border may also
appear on the left and right
sides of the display. Either of
these displays indicates that
the monitor is working
properly.
Solving Hard Drive Problems
Some common causes and solutions for hard
drive problems are listed in the following table.
CAUTION: To prevent loss of
information, always maintain an
up-to-date backup of your hard
drive at all times, in case of
errors or failures.
Solving Hard Drive Problems
Problem
Reading hard
drive takes an
unusually long
time after
restarting the
computer.
Hard drive
error occurs.
Hard drive
does not work.
Probable
Cause
System
entered
Hibernation
due to low
battery
condition and
is now exiting
from it.
Hard drive has
bad sectors or
has failed.
Hard drive is
not seated
Solution(s)
Give the
system time to
restore the
previously
saved data to
its exact state
before
Hibernation.
Run Computer
Checkup.
Turn off and
unplug the
properly.
Top of Page
computer,
remove the
battery pack,
and remove
and then
reinstall the
hard drive.
Solving Hardware Installation
Problems
Some common causes and solutions for
hardware installation problems are listed in the
following table.
Solving Hardware Installation
Problems
Problem
A new device is
not recognized
as part of
the computer
system.
Probable
Cause
Cable(s) of
new external
device are
loose or
power cables
are
unplugged.
Solutions(s)
Ensure that all
cables are
properly and
securely
connected.
Power switch
of new
external
device is not
turned on.
Device is not
seated
properly.
Turn off the
computer,
turn on the
external
device, then
turn on the
computer to
integrate the
device with the
computer
system.
Turn off the
computer and
reinsert the
device.
Top of Page
Solving Keyboard/Numeric Keypad
Problems
Some common causes and solutions for
keyboard/numeric keypad problems are listed in
the following table.
Solving Keyboard/Numeric Keypad
Problems
Problem
Embedded
Probable
Cause
Num Lock
Solution(s)
Press the
numeric keypad
on computer
keyboard is
disabled.
Embedded
numeric keypad
is disabled and
Num Lock
function is
not enabled.
External
numeric
keypad is
connected to
Fn+NumLk
keys to
enable the
Num Lock
function and
embedded
numeric
keypad. The
Num Lock
icon on the
status panel
turns on.
Disconnect
the external
numeric
keypad from
function is on.
Top of Page
the computer.
the computer.
Solving Memory Problems
Some common causes and solutions for memory
problems are listed in the following table.
Solving Memory Problems
Problem
Probable
Solution(s)
Cause
Memory count
during PowerOn Self-Test
(POST) is
incorrect.
"Out of
Memory"
message is
displayed on
the screen or
insufficient
Optional
memory
expansion
card
is installed
incorrectly,
is incompatible
with
the computer,
or is defective.
System ran
out of
memory for
the
application.
Ensure that
the optional
memory
expansion
card is
installed
correctly.
Check the
application
documentation
for memory
requirements.
memory
error occurs
during
operation.
Too many TSR
(terminateand stayresident)
applications
are running.
Top of Page
Solving Minor Problems continued
Install
additional
memory.
Remove from
memory any
TSR
applications
that you do
not need.
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You BeginProduct DescriptionParts Catalog
SpecificationsBattery OperationsPin Assignments
Removal SequenceTroubleshootingMSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Troubleshooting
Solving PC Card Problems
The following table lists some common causes
and solutions for PC Card problems.
Solving PC Card Problems
ProblemProbable
Cause
When
turned on,
the
computer
does not
beep when a
PC Card is
inserted.
Card is not
inserted
properly.
PC Card beeps
are disabled.
Solution(s)
Ensure that the
card is inserted in
the correct
orientation.
Double-click the
PC Card icon in
the Control Panel,
Contacting
Compaq
Support
Speaker is
turned off or
volume is
turned down.
PC Card drivers
are not
installed.
click the Global Settings tab, the
enable PC Card
sound effects.
Press volume buttons to turn
the speaker on,
then increase the
volume.
Double click the
Add New
Hardware icon in
the Control Panel
for installation
instructions.
PC Card
Card or card
driver is not
supported.
Card is not
If PC Card or
drivers are not
compatible with
Windows, install
drivers and use
the PC Card in MSDOS mode.
Contact your
Compaq
authorized service
provider for a list
of PC Cards tested
successfully in
Compaq PC Card
platforms.
Ensure that the
modem, fax,
or network
card does
not work.
PC Card
modem or
fax card
does not
work.
fully inserted
into the slot or
is not inserted
properly.
Telephone cord
is not plugged
in all the way.
Necessary
drivers are not
installed
(turned on).
You are trying
to access the
card using the
wrong COM
port.
card is inserted in
the correct
orientation.
Check and secure
telephone
connection.
Install drivers.
See
to verify COM
port.
Specifications
The card
conflicts with a
serial device.
The card is not
supported.
Top of Page
See Specifications
to verify address.
Use supported
cards only.
Solving Power Problems
Also see "Solving Battery and Battery Gauge
Problems" in this section.
Solving Power Problems
ProblemProbable
Cause
Computer
won't turn on
and battery
pack is not
inserted.
Computer is
not connected
to a power
source.
Power cords to
the external
power source
are unplugged.
Power adapter
Solution(s)
Insert battery or
connect an
external power
source.
Ensure that
power cords
connecting the
computer and
the external
power source
are plugged in
properly.
Replace AC
Computer
turned off
while it was
left
unattended
and the power
icon is off.
is defective.
System board
is defective.
System
initiated
Hibernation
due to a
critical lowbattery
condition.
System
initiated
Adapter and
restart.
Replace the
system board.
Replace the
battery pack
with a fully
charged battery
pack or connect
the computer to
an external
power source.
Then turn on
the computer.
Turn on the
computer.
Hibernation
after a preset
timeout.
Top of Page
Solving Printer Problems
If you experience problems printing, run a printer
self-test. Refer to the documentation provided
with your printer for instructions.
If the self-test fails, it is a printer-specific
problem. Also refer to the printing section of your
application documentation.
Solving Printer Problems
ProblemProbable CauseSolution(s)
Printer will
not turn on.
Printer will
not print.
The signal cable
may not be
connected properly,
or the printer is
unplugged.
Printer is not
turned on or is
offline.
Ensure that
the signal
cable is
properly
connected and
that the power
cord is
connected to
the electrical
outlet.
Turn the
printer on and
set it to
The device drivers
for your application
are not installed.
Printer that is set
up for a network is
not connected to
the network.
Printer cable is too
long, unshielded, or
defective.
Paper tray is
online.
Refer to the
printer
documentation
to install the
correct printer
driver.
Connect the
printer to the
network.
Replace the
cable.
Fill the paper
Printer
prints
garbled
information.
empty.
Correct printer
drivers are not
installed.
Cable is not
connected properly.
tray with
paper and set
the printer to
online.
Refer to the
printer
documentation
to install the
correct printer
driver.
Ensure that
the printer
signal cable is
properly
connected to
the computer.
Top of Page
Solving TouchPad/Pointing Device
Problems
The following table lists some common causes and solutions
for TouchPad/pointing device problems.
Solving Touch Pad/Pointing Device
Problems
ProblemCauseSolution(s)
TouchPad or
mouse does
Incorrect or
no device
Install the device
driver and add to
not work.
External
mouse does
not work.
driver is
installed.
The device
driver is not
installed in
Windows.
Mouse is not
securely
connected
or is
connected
to an
incorrect
external
connector.
the AUTOEXEC.BAT
file or CONFIG.SYS
file.
Install the
TouchPad/mouse
driver in Windows.
Ensure that the
mouse is securely
connected to the
appropriate external
connector.
TouchPad or
mouse does
not work
even though
the device is
enabled in
Windows.
Mouse is not
enabled.
Cable not
properly
seated in
TouchPad
Enter MOUSE at the
system prompt to
activate the mouse
device driver.
Add a line in the
AUTOEXEC.BAT file
to automatically
activate the mouse
device driver each
time computer is
turned on or
restarted.
Reseat cable.
Cursor skips
or moves
abnormally
board.
Defective
TouchPad
board.
Defective
system
board.
Device
driver is not
correctly
installed in
Windows.
The
TouchPad
needs to be
Replace TouchPad
board.
Replace system
board.
Install the
appropriate device
driver in Windows.
Clean the TouchPad
with a cloth
dampened with
privacy and legal statement
when using
the
TouchPad.
Top of Page
Return to Solving Minor Problems
cleaned.
alcohol or an
ammonia-based
glass cleaner. Wipe
up liquid with a dry
cloth.
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