Maintenance & Service Guide
Presario 1660 Model
MSG Index | Home Page | Notice | Preface | Product Description | Troubleshooting
Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications
Pin Assignments | Battery Pack Operations
Solving Minor Problems (continued)
Audio Battery pack Battery gauge CD/DVD drive Diskette/diskette drive
Display Hard drive
Hardware installation Keyboard Memory PC card Power Printer
Touchpad/pointing device
PC Card Problems
Problem Probable Cause Solution(s)
When turned
on, the
computer does
not beep when a
PC Card is
inserted.
Card is not inserted properly.
PC Card beeps are disabled.
Ensure the card is inserted in the
correct orientation.
Double-click the PC Card icon in the
Control Panel, click the Global
Settings tab, the enable PC Card
sound effects.
Speaker is turned off or volume is
turned down.
Press volume buttons to turn the
speaker on, then increase the
volume.
PC Card drivers are not installed. Double click the Add New
Hardware icon in the Control Panel
for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in MSDOS mode.
Card or card driver is not
supported.
Contact your Compaq authorized
service provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.
PC Card
modem, fax, or
network card
does not work.
Card is not fully inserted into the
slot or is not inserted properly.
Ensure the card is inserted in the
correct orientation.
Telephone cord is not plugged in all
the way.
Check and secure telephone
connection.
Necessary drivers are not installed
(turned on).
Install drivers.
PC Card modem
or fax card does
not work.
You are trying to access the card
using the wrong COM port.
See
Specifications to verify COM port.
The card conflicts with a serial
device.
See Specifications to verify address.
The card is not supported. Use supported cards only.
Modem network
PC Card does
not work.
Network driver is not installed or is
not set up properly.
Install driver.
Telephone cord is not properly
connected.
Verify telephone connection.
Memory or
storage card
does not work.
SRAM and flash memory cards
require the memory card driver
to be loaded (turned on).
Flash memory cards require the
Microsoft FlashFile System to
be loaded.
Hard drives on flash mass storage
cards require the PC Card ATA
driver to be loaded.
Install driver.
You are trying to access the hard
drive card using the wrong drive
letter.
Double-click My Computer to verify
the drive letter assigned to the card.
The card is not supported. Contact your Compaq authorized
service provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.
Power Problems (see also Battery and Battery Gauge Problems)
Problem Probable Cause Solution(s)
Computer won't turn
on and battery pack
is not inserted.
Computer is not connected to a
power source.
Insert battery or connect an
external power source.
Power cords to the external power
source are unplugged.
Ensure that power cords connecting
the computer and the external
power source are plugged in
properly.
Power adapter is defective. Replace AC Adapter and restart.
Computer turned off
while it was left
unattended and the
power icon is off.
System board is defective. Replace the system board.
System initiated Hibernation due
to a critical low-battery condition.
Replace the battery pack with a
fully charged battery pack or
connect the computer to an
external power source. Then turn
on the computer.
System initiated Hibernation after
a preset timeout.
Turn on the computer.
Printer Problems
If you experience problems printing, run a printer self-test (refer to the documentation provided with your
printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section of
your application documentation.
Problem Probable Cause Solution(s)
Printer will
not turn on.
The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is properly
connected and that the power cord is
connected to the electrical outlet.
Printer will
not print.
Printer is not turned on or is off
line.
Turn the printer on and set it to on line.
The device drivers for your
application are not installed.
Refer to the printer documentation to
install the correct printer driver.
Printer that is set up for a
network is not connected to the
network.
Connect the printer to the network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty. Fill the paper tray with paper and set the
printer to online.
Printer
prints
garbled
information.
Correct printer drivers are not
installed.
Refer to the printer documentation to
install the correct printer driver.
Cable is not connected properly. Ensure that the printer signal cable is
properly connected to the computer.
Cable is defective. Replace the printer cable and retest.
Touch Pad/Pointing Device Problems
Problem Cause Solution(s)
Touch Pad or
mouse does not
work.
Incorrect or no device driver is
installed.
Install the device driver and add to
the AUTOEXEC.BAT file or
CONFIG.SYS file.
The device driver is not installed in
Windows.
Install the Touch Pad/mouse driver
in Windows.
External mouse
does not work.
Mouse is not securely connected or
is connected to an incorrect external
connector.
Ensure that the mouse is securely
connected to the appropriate
external connector.
Touch Pad or
mouse does not
work even though
the device is
enabled in
Windows.
Mouse is not enabled.
1. Enter MOUSE at the system
prompt to activate the mouse device
driver.
2. Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse device driver each time
computer is turned on or restarted.
Cable not properly seated in Touch
Pad board.
Reseat cable.
Defective Touch Pad board. Replace Touch Pad board.
Defective system board. Replace system board.
Device driver is not correctly
installed in Windows.
Install the appropriate device driver
in Windows.
Cursor skips or
moves abnormally
when using the
Touch Pad.
The Touch Pad needs to be cleaned. Clean the Touch Pad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner. Wipe
up liquid with a dry cloth.