Compaq N800C User Manual

Maintenance and Service Guide

Compaq Evo Notebook N800c Series Compaq Evo Notebook N800v Series Compaq Evo Notebook N800w Series Compaq Presario 2800 Series Mobile PC

Document Part Number: 268135-004

April 2003

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries.

HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Fourth Edition April 2003 First Edition April 2002 Document Part Number: 268135-004

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–48

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–50

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–51

1.5 Notebook External Components . . . . . . . . . . . . . . 1–52

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–62

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

Maintenance and Service Guide iii

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12

5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

iv Maintenance and Service Guide

5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–42

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Contents

Index

Maintenance and Service Guide v

Product Description

The Compaq Presario 2800 and Evo Notebook N800 Series of Personal notebooks offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Presario 2800 and Evo Notebook N800

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N800c, Evo Notebook N800v,

Evo Notebook 800w, and Presario 2800 Model Naming Conventions

Key

N800w P 220 U5 50 W C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type P = Intel Pentium 4

3 Processor speed 220 = 2.2 GHz

4Display type/

size/resolution

5 Hard drive size 50 = 50 GB

6 Optical drive

designator

7 Integrated

communication

8 RAM 51 = 512 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

10 SKU#

N = Evo Notebook P = Presario

200 = 2.0 GHz 190 = 1.9 GHz 180 = 1.8 GHz

U = UXGA (1600 × 1200) P = SXGA+ (1400 × 1050) X = XGA (1024 × 768)

40 = 40 GB

D = CD-ROM drive R = CD-RW drive V = DVD-ROM drive

M = modem 0 = none

38 = 384 MB

800 = 800 Series 2800 = 2800 Series

170 = 1.7 GHz 160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz

30 = 30 GB 20 = 20 GB

W = DVD-RW drive Z = DVD/CD-RW drive

C = modem/NIC

25 = 256 MB 12 = 128 MB

E = Windows XP Home

5 = 15.x-inch 4 = 14.x-inch

combination card

1–2 Maintenance and Service Guide

Product Description

Table 1-2

Compaq Evo Notebook N800c Models

The following Compaq Evo Notebook N800c models use config. code KLMZ and feature:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0 Ah lithium ion (Li ion) battery pack

■ 32 MB discrete video memory

■ 3-year warranty on parts, labor, and on-site, next business day response

N800c P 220 P5 40 Z C 25 2

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

470053-708 470053-709 470053-711 470053-712

470053-713 470053-714 470053-716 470053-717 470053-718 470053-719

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

N800c P 220 P5 40 Z C 25 O

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

470052-869 470052-870 470052-875 470052-877

470052-878 470052-879 470052-880 470052-881 470052-882 470052-883

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470053-720 470053-721 470053-722 470053-723 470053-707 470053-724 470053-725 470053-726 470053-727 470053-728 470053-729

470052-884 470052-885 470052-886 470052-887 470052-837 470052-888 470052-889 470052-890 470052-891 470052-892 470052-893

Maintenance and Service Guide 1–3

Product Description

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 180 P5 30 V C 25 2

(Continued)

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

N800c P 180 P5 30 V C 25 O

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

470052-816 470052-817 470052-818 470052-819

470052-820 470052-821 470052-822 470052-823 470052-824 470052-825

470052-755 470052-756 470052-757 470052-758

470052-759 470052-760 470052-761 470052-762 470052-763 470052-764

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470052-826 470052-827 470052-828 470052-829 470052-815 470052-830 470052-832 470052-833 470052-834 470052-835 470052-836

470052-765 470052-766 470052-767 470052-768 470052-754 470052-769 470052-770 470052-771 470052-772 470052-773 470052-774

1–4 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 180 X5 20 D C 25 2

(Continued)

Product Description

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

N800c P 180 X5 20 D C 20 O

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

N800c P 170 P5 30 V C 25 2

United States 470041-454

470052-734 470052-735 470052-736 470052-737

470052-738 470052-739 470052-740 470052-741 470052-742 470052-743

470052-711 470052-712 470052-713 470052-716

470052-717 470052-718 470052-719 470052-720 470052-721 470052-722

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470052-744 470052-745 470052-746 470052-747 470052-733 470052-748 470052-749 470052-750 470052-751 470052-752 470052-753

470052-723 470052-724 470052-725 470052-726 470052-710 470052-727 470052-728 470052-729 470052-730 470052-731 470052-732

N800c P 170 P5 30 V C 25 O

United States 470041-455

N800c P 170 P5 30 0 C 0 2

United States 470041-456

N800c P 170 P5 30 0 C 0 O

United States 470041-457

Maintenance and Service Guide 1–5

Product Description

Table 1-2

Compaq Evo Notebook N800c Models

The following Compaq Evo Notebook N800c models use config. code KLMZ and feature:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0 Ah Li ion battery pack

■ 32 MB discrete video memory

■ 3-year warranty on parts and labor, 2-year warranty on on-site,

next business day response

N800c P 200 P5 30 V C 25 2

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America

470049-178 470049-174 470049-142 470049-172 470049-143 470049-144 470049-145

470049-146 470049-139 470049-147 470049-148 470049-182 470049-149 470049-179 470049-150 470049-151 470049-169 470049-183 470049-170

Latin America

(NAFTA) The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

(Continued)

470049-171

470049-152 470049-154 470049-180

470049-155 470049-157 470049-141 470049-158 470049-159 470049-160 470049-162 470049-181 470049-177 470049-167 470049-168 470049-138

1–6 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 200 P5 30 V C 25 O

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America

470049-123 470049-117 470049-080 470049-116 470049-081 470049-083 470049-084

470049-085 470049-078 470049-086 470049-087 470049-133 470049-088 470049-125 470049-089 470049-090 470049-109 470049-136 470049-113

Latin America

(NAFTA) The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

Product Description

(Continued)

470049-115

470049-094 470049-096 470049-129

470049-097 470049-098 470049-079 470049-099 470049-100 470049-101 470049-105 470049-132 470049-120 470049-107 470049-108 470049-077

Maintenance and Service Guide 1–7

Product Description

Table 1-2

Compaq Evo Notebook N800c Models

The following Compaq Evo Notebook N800c models use config. code KLMZ and feature:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0 Ah Li ion battery pack

■ 32 MB discrete video memory

■ 3-year warranty on parts and labor

N800c P 180 U5 50 W C 51 O

(Continued)

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

470035-393 470035-396 470035-399 470035-412

470035-416 470035-420 470035-424 470035-427 470035-430 470035-433

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

N800c P 180 P5 50 W C 51 2

Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America

470035-264 470035-259 470035-253 470035-197 470035-280 470035-204 470035-284 470035-209

Latin America

(NAFTA)

People’s

Republic

of China Ta i wa n United States

470035-436 470035-440 470035-449 470035-459 470035-373 470035-462 470035-465 470035-468 470035-471 470035-474 470035-477

470035-210

470035-271

470035-274 470035-190

1–8 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 180 P5 50 W C 51 O

(Continued)

Product Description

Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America

N800c P 170 P5 40 W C 25 2

Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America

N800c P 170 P5 40 W C 25 O

Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America

470035-307 470035-305 470035-302 470035-293 470035-310 470035-295 470035-319 470035-297

470035-304 470035-301 470035-298 470035-282 470035-315 470035-287 470035-317 470035-290

470035-303 470035-300 470035-296 470035-281 470035-314 470035-285 470035-316 470035-288

Latin America

(NAFTA) People’s

Republic

of China Ta i wa n United States

Latin America

(NAFTA) People’s

Republic

of China Ta i wa n United States

Latin America

(NAFTA) People’s

Republic

of China Ta i wa n United States

470035-299

470035-308

470035-309 470035-289

470035-294

470035-311

470035-313 470035-278

470035-292

470035-306

470035-312 470035-276

Maintenance and Service Guide 1–9

Product Description

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 170 X5 30 V C 25 2

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Korea Latin America

470035-260 470035-258 470035-228 470035-256 470035-229 470035-230 470035-231

470035-232 470035-226 470035-233 470035-234 470035-266 470035-235 470035-236 470035-237 470035-250 470035-268 470035-252

Latin America

(NAFTA) The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States

(Continued)

470035-254

470035-238 470035-239 470035-262

470035-240 470035-241 470035-227 470035-243 470035-244 470035-245 470035-247 470035-265 470035-248 470035-249 470035-225

1–10 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 170 X5 30 V C 25 O

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Korea Latin America

470035-033 470035-031 470035-008 470035-030 470035-009 470035-010 470035-011

470035-012 470035-006 470035-013 470035-014 470035-038 470035-015 470035-016 470035-017 470035-028 470035-040 470035-029

Latin America

(NAFTA) The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States

Product Description

(Continued)

470035-048

470035-018 470035-019 470035-035

470035-020 470035-021 470035-007 470035-022 470035-023 470035-024 470035-025 470035-036 470035-026 470035-027 470035-005

N800c P 160 X5 20 V C 25 2

Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America

470035-203 470035-201 470035-199 470035-192 470035-211 470035-193 470035-212 470035-194

Latin America

(NAFTA) People’s

Republic

of China Ta i wa n United States

470035-196

470035-206

470035-208 470035-191

Maintenance and Service Guide 1–11

Product Description

Table 1-2

Compaq Evo Notebook N800c Models

N800c P 160 X5 20 V C 25 O

(Continued)

Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America

N800c P 160 X5 20 D C 25 2

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

N800c P 160 X5 20 D C 25 O

Belgium Czech Republic Denmark European

International France Germany Greece/Poland Hungary Israel Italy

470035-220 470035-219 470035-218 470035-214 470035-223 470035-215 470035-224 470035-216

470035-375 470035-394 470035-397

470035-410 470035-413 470035-417 470035-422 470035-425 470035-428 470035-431

470035-377 470035-395 470035-398 470035-411

470035-415 470035-418 470035-423 470035-426 470035-429 470035-432

Latin America

(NAFTA)

People’s

Republic

of China Ta i wa n United States

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470035-217

470035-221

470035-222 470035-213

470035-434 470035-437 470035-447 470035-457 470035-369 470035-460 470035-463 470035-466 470035-469 470035-472 470035-475

470035-435 470035-439 470035-448 470035-458 470035-370 470035-461 470035-464 470035-467 470035-470 470035-473 470035-476

1–12 Maintenance and Service Guide

Product Description

Table 1-3

Compaq Evo Notebook N800v Models

The following Compaq Evo Notebook N800v models use config. code KSQZ and feature:

■ TouchPad pointing device

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 1-year warranty on parts and labor

N800v P 200 P5 40 W C 25 O

French Canada 470044-432 United States 470044-406

The following Compaq Evo Notebook N800v models use config. code KSQZ and feature:

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 32 MB of discrete video memory

■ 1-year warranty on parts and labor

N800v P 200 P5 40 W C 25 2

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470053-885 470053-886 470053-888 470053-889

470053-890 470053-892 470053-893 470053-894 470053-895 470053-896

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470053-898 470053-899 470053-901 470053-884 470053-902 470053-903 470053-904 470053-905 470053-906 470053-907

Maintenance and Service Guide 1–13

Product Description

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 200 P5 40 W C 25 O

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N800v P 180 P5 40 W C 25 2

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470053-858 470053-859 470053-860 470053-861

470053-866 470053-867 470053-868 470053-869 470053-871 470053-873

470053-770 470053-771 470053-772 470053-775

470053-776 470053-779 470053-780 470053-781 470053-786 470053-787

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470056-874 470053-875 470053-876 470053-877 470053-857 470053-878 470053-879 470053-880 470053-881 470053-882

470053-788 470053-789 470053-790 470053-769 470053-791 470053-795 470053-796 470053-797 470053-798 470053-800

1–14 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 180 P5 40 W C 25 O

(Continued)

Product Description

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N800v P 180 X5 30 V C 25 2

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470053-739 470053-740 470053-746 470053-747

470053-748 470053-749 470053-750 470053-751 470053-752 470053-753

470059-654 470059-655 470059-656 470059-657

470059-658 470059-659 470059-660 470059-661 470059-662 470059-664

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470053-754 470053-755 470053-756 470053-738 470053-757 470053-758 470053-759 470053-760 470053-765 470053-766

470059-665 470059-666 470059-667 470059-653 470059-668 470059-669 470059-670 470059-671 470059-673 470059-674

Maintenance and Service Guide 1–15

Product Description

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 180 X4 30 V C 25 2

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N800v P 180 X4 30 V C 25 O

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470053-831 470053-836 470053-838 470053-839

470053-841 470053-842 470053-843 470053-844 470053-845 470053-846

470053-804 470053-806 470053-808 470053-809

470053-810 470053-811 470053-812 470053-813 470053-814 470053-815

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470053-847 470053-848 470053-849 470053-850 470053-830 470053-851 470053-852 470053-853 470053-854 470053-855

470053-816 470053-817 470053-818 470053-803 470053-819 470053-820 470053-821 470053-822 470053-823 470053-827

1–16 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 170 P5 40 W C 25 2

(Continued)

Product Description

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N800v P 170 P5 40 W C 25 O

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470044-531 470044-532 470044-533 470044-534

470044-535 470044-536 470044-537 470044-538 470044-539 470044-540

470044-486 470044-488 470044-496 470044-501

470044-503 470044-505 470044-506 470044-507 470044-508 470044-511

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Tu r ke y United Kingdom

470044-541 470044-542 470044-543 470044-530 470044-544 470044-545 470044-546 470044-547 470044-548 470044-549

470044-512 470044-514 470044-516 470044-483 470044-518 470044-520 470044-521 470044-523 470044-526 470044-527

Maintenance and Service Guide 1–17

Product Description

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 170 X4 30 V C 25 2

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N800v P 170 X4 30 V C 25 O

Belgium Czech Republic Denmark European

International France French Canada Greece/Poland Hungary Israel Italy The Netherlands

470044-710 470044-711 470044-712 470044-713

470044-714 470044-715 470044-716 470044-717 470044-718 470044-719

470044-551 470044-552 470044-553 470044-554

470044-555 470035-200 470044-556 470044-557 470044-558 470044-559 470044-560

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Tu r ke y United Kingdom

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Tu r ke y United Kingdom United States

470044-720 470044-721 470044-722 470044-707 470044-723 470044-724 470044-725 470044-726 470044-727 470044-728

470044-561 470044-562 470044-563 470044-550 470044-564 470044-565 470044-566 470044-567 470044-568 470044-569 470035-202

1–18 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 160 P5 30 W C 25 O

(Continued)

Product Description

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N800v P 160 X4 20 V C 25 O

Belgium Czech Republic Denmark European

International France French Canada Greece/Poland Hungary Israel Italy The Netherlands

470035-759 470035-760 470035-763 470035-768

470035-770 470035-771 470035-773 470035-774 470035-776 470035-778

470035-207 470035-242 470035-246 470034-251

470035-255 470035-198 470035-257 470035-261 470035-263 470035-267 470035-269

Norway Portugal Russia Saudi Arabia Slovakia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom United States

470035-779 470035-781 470035-782 470035-757 470035-784 470035-785 470035-787 470035-788 470035-790 470035-791

470035-270 470035-272 470035-273 470035-205 470035-275 470035-277 470035-279 470035-283 470035-286 470035-703 470035-195

Maintenance and Service Guide 1–19

Product Description

Table 1-3

Compaq Evo Notebook N800v Models

The following Compaq Evo Notebook N800v models use config. code KSRZ and feature:

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 32 MB of discrete video memory

■ 2-year warranty on parts and labor

N800v P 200 P5 40 W C 51 2

Germany 470053-908

N800v P 200 P5 40 W C 51 O

Germany 470053-883

N800v P 180 P5 40 W C 51 2

Germany 470053-801

N800v P 180 P5 40 W C 25 O

Germany 470053-767

N800v P 180 X4 30 V C 25 2

Germany 470053-856

(Continued)

N800v P 180 X4 30 V C 25 O

Germany 470053-829

N800v P 170 P5 40 W C 25 2

Germany 470045-606

N800v P 170 P5 40 W C 25 O

Germany 470045-605

1–20 Maintenance and Service Guide

Product Description

Table 1-3

Compaq Evo Notebook N800v Models

N800v P 170 X4 30 V C 25 2

Germany 470045-608

N800v P 170 X4 30 V C 25 O

Germany 470045-607

N800v P 160 X4 20 V C 25 O

Germany 470035-291

N800v P 180 X5 30 V C 25 O

The following Compaq Evo Notebook N800v models use config. code LLYZ and feature:

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 32 MB of discrete video memory

■ 1-year warranty on parts and labor

N800v P 180 X5 30 V C 25 O

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470059-634 470059-635 470059-636 470059-637

470059-638 470059-639 470059-640 470059-641 470059-642 470059-643

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470059-644 470059-645 470059-646 470059-633 470059-647 470059-648 470059-649 470059-650 470059-651 470059-652

Maintenance and Service Guide 1–21

Product Description

Table 1-4

Compaq Evo Notebook N800w Models

The following Compaq Evo Notebook N800w models use config. code LDF1 and feature:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 3-year warranty on parts, labor, and on-site, next business day response

N800w P 220 U5 50 W C 51 2

French Canada 470043-588 United States 470043-584

N800w P 220 U5 50 W C 51 O

French Canada 470043-575 United States 470043-574

The following Compaq Evo Notebook N800w models use config. code LDFZ and feature:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 3-year warranty on parts and labor

N800w P 220 U5 50 W C 51 2

Asia Pacific Australia Belgium European

International France Germany Hong Kong Italy Japan Korea

470043-608 470043-606 470043-592 470047-493

470043-596 470043-597 470043-611 470043-598 470051-459 470043-612

Latin America The Netherlands People’s

Republic

of China Spain Sweden/Finland Switzerland Ta i wa n United Kingdom

470043-605 470043-599 470043-609

470043-600 470051-457 470043-602 470043-610 470043-604

1–22 Maintenance and Service Guide

Table 1-4

Compaq Evo Notebook N800w Models

N800w P 220 U5 50 W C 51 O

(Continued)

Product Description

Asia Pacific Australia Belgium European

International France Germany Hong Kong Italy Korea

N800

w P 200 P5 50 D C 51 2

Japan 470051-463

N800w P 200 P5 40 W C 25 2

Belgium European

International France Germany Italy

N800w P 200 P5 40 W C 25 O

Belgium European

International France Germany Italy

470043-590 470043-589 470043-576 470047-495

470043-578 470043-579 470043-594 470043-580 470043-595

470043-614 470047-496

470043-615 470043-616 470043-617

470043-623 470047-497

470043-624 470043-625 470043-626

Latin America The Netherlands People’s

Republic

of China Sweden/Finland Spain Switzerland Ta i wa n United Kingdom

The Netherlands Spain Sweden/Finland Switzerland United Kingdom

470043-587 470043-581 470043-591

470051-460 470043-583 470043-585 470043-593 470043-586

470043-618 470043-619 470051-461 470043-620 470043-621

470043-633 470043-634 470051-462 470043-635 470043-636

Maintenance and Service Guide 1–23

Product Description

Table 1-4

Compaq Evo Notebook N800w Models

The following Compaq Evo Notebook N800w model uses config. code LMBZ and features:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 3-year warranty on parts, labor, and on-site, next business day response

N800w P 220 U5 50 W C 51 O

French Canada 470052-422 United States 470052-361

N800w P 220 U5 50 W C 51 2

French Canada 470052-421 United States 470052-128

The following Compaq Evo Notebook N800w model uses config. code LMBZ and features:

■ Dual pointing device (TouchPad and pointing stick)

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 3-year warranty on parts and labor

(Continued)

N800W P 200 P5 40 W C 25 2

Norway 470060-060

N800W P 200 P5 40 W C 25 O

Norway 470060-061

1–24 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models use config. code KSQZ and feature:

■ Diskette drive

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 1-year warranty on parts and labor

N800w P 220 U5 50 W C 51 2

Asia Pacific Australia Belgium Denmark European

470052-392 470052-390 470052-362 470052-363 470052-364

Latin America The Netherlands Norway People’s

International France Germany Hong Kong Italy Japan Korea

N800

w P 220 U5 50 W C 51 O

Asia Pacific Australia Belgium Denmark European

470052-365 470052-366 470052-397 470052-367 470052-401 470052-399

470052-416 470052-415 470052-402 470052-403 470052-404

Spain Sweden/Finland Switzerland Ta i wa n United Kingdom

Latin America The Netherlands Norway People’s

International France Germany Hong Kong Italy Japan Korea

470052-405 470052-406 470052-419 470052-408 470059-058 470052-420

Spain Sweden/Finland Switzerland Ta i wa n United Kingdom

470052-388 470052-368 470060-058

470052-393 Republic of China

470052-369

470052-375

470052-385

470052-396

470052-387

470052-414

470052-409

470060-059

470052-417 Republic of China

470052-410

470052-411

470052-412

470052-418

470052-413

Maintenance and Service Guide 1–25

Product Description

Table 1-5

Compaq Presario 2800 Models

P2838 P 220 P5 50 W C 25 E

Taiwan 470048-547

P2868 P 220 P5 40 Z C 25 E

Korea 470057-643

P2832 P 220 P5 40 W C 51 E

Hong Kong 470048-542

P2838 P 220 X5 40 W C 51 E

Asia Pacific 470047-539 Australia 470047-533

P2844 P 220 X4 40 W C 25 E

Asia Pacific 470050-912

P2830 P 200 U5 50 W C 51 E

Asia Pacific 470045-996 Australia 470045-995

P2867 P 200 P5 40 Z C 25 E

(Continued)

Korea 470057-642

P2822 P 200 P5 40 W C 51 E

Hong Kong 470044-692

P2827 P 200 P5 40 W C 25 E

Taiwan 470044-697

P2837 P 200 P5 40 V C 25 E

Taiwan 470048-546

P2845 P 200 X5 40 W C 51 E

Korea 470051-466 Thailand 470051-465

P2837 P 200 X5 40 W C 25 E

Asia Pacific India

470047-516 470050-915

Korea Thailand

470048-533

470047-515

1–26 Maintenance and Service Guide

Table 1-5

Compaq Presario 2800 Models

P2871 P 200 X5 30 V C 25 E

Hong Kong 470057-646

P2831 P 200 X5 40 V C 25 E

(Continued)

Product Description

People’s Republic

of China

P2840 P 200 X4 40 W C 51 E

Hong Kong 470050-910

P2866 P 200 X4 30 Z C 25 E

Korea 470057-641

P2820 P 190 U5 40 W C 51 E

Asia Pacific Korea

P2840 P 190 P5 40 W C 51 E

Korea 470048-534

P2825 P 190 P5 40 W C 51 E

European

International France Greece/Poland

P2820 P 190 P5 40 W C 25 E

Korea 470044-683

P2826 P 190 P5 30 W C 25 E

470047-505

470044-580 470044-581

470044-575

470045-992 470045-993

Thailand 470044-579

Saudi Arabia Switzerland Tu r ke y

470044-574 470046-565 470046-566

Taiwan 470044-696

2830 P 190 X5 40 V C 25 E

People’s Republic

of China

470047-504

Maintenance and Service Guide 1–27

Product Description

Table 1-5

Compaq Presario 2800 Models

2836 P 190 X5 30 W C 25 E

(Continued)

Asia Pacific India

P2870 P 190 X5 30 V C 25 E

Hong Kong 470057-645

P2869 P 190 X5 30 D C 25 E

Hong Kong 470057-644

P2820 P 190 X4 40 W C 25 E

People’s Republic

of China

P2865 P 190 X4 30 V C 25 E

Korea 470057-640

P2832 P 190 X4 30 V C 25 E

People’s Republic

of China

P2864 P 190 X4 30 D C 25 E

Korea 470057-639

P2820 P 180 U5 40 W C 51 E

Asia Pacific Korea

470047-512 470048-514

470044-698

470051-464

470036-651 470037-983

Thailand 470047-513

Thailand 470037-984

P2828 P 180 P5 40 W C 51 E

Korea 470044-630

P2821 P 180 P5 40 W C 51 E

Hong Kong 470038-884

P2821 P 180 P5 40 W C 51 E

Australia 470044-686

1–28 Maintenance and Service Guide

Table 1-5

Compaq Presario 2800 Models

P2810 P 180 P5 40 W C 51 E

(Continued)

Product Description

People’s Republic

of China

P2830 P 180 P5 40 W C 25 E

Australia 470047-518

P2823 P 180 P5 40 W C 25 E

India 470044-625

P2815 P 180 P5 40 W C 25 E

Australia 470037-986

P2820 P 180 P5 40 R C 25 E

Taiwan 470036-661

P2822 P 180 X5 40 W C 25 E

France 470046-890

P2863 P 180 X5 40 D C 25 E

Korea 470057-638

P2831 P 180 X4 40 W C 25 E

Hong Kong 470048-541

P2835 P 180 X4 30 W C 25 E

Asia Pacific Hong Kong

470037-116

470047-511 470048-532

Thailand 470047-509

P2821 P 180 X4 30 W C 25 E

Hong Kong 470044-691

P2821 P 180 X4 30 V C 25 E

People’s Republic

of China

470044-699

Maintenance and Service Guide 1–29

Product Description

Table 1-5

Compaq Presario 2800 Models

P2814 P 170 P5 40 W C 51 E

Australia 470036-653 Korea 470037-985

P2816 P 170 P5 30 W C 51 E

(Continued)

European

International France Greece/Poland Hungary Israel

P2808 P 170 P5 30 W C 51 O

European

International

P2817 P 170 P5 30 V C 25 E

Taiwan 470036-660

P2818 P 170 X5 40 W C 25 E

France 470040-192

P2806 P 170 X4 40 V C 25 E

People’s Republic

of China

P2816 P 170 X4 30 W C 25 E

Taiwan 470037-123

P2818 P 160 P5 40 W C 25 E

India 470036-647

470034-897

470034-898 470034-900 470034-902 470034-904

470036-402

470036-655

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

470034-910 470034-893 470034-962 470034-924 470034-925

P2817 P 160 X4 40 W C 25 E

Hong Kong 470037-371

P2819 P 160 X4 30 V C 25 E

Hong Kong 470037-372

1–30 Maintenance and Service Guide

Table 1-5

Compaq Presario 2800 Models

P2804 P 160 X4 30 V C 25 E

(Continued)

Product Description

People’s Republic

470036-654

of China

The following Compaq Presario 2800 models use config. code KSQZ and feature:

■ Diskette drive

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 32 MB of discrete video memory

■ 1-year warranty on parts and labor

P2820 P 200 X5 40 W C 51 E

United States 470045-990

P2836 P 200 X4 40 V C 25 E

Taiwan 470048-545

P2839 P 190 X4 40 V C 25 E

Taiwan 470050-109

P2811 P 180 X5 40 W C 51 E

United States 470037-370

P2841 P 180 X5 30 W C 25 E

Korea 470048-535

P2821 P 180 X5 30 W C 25 E

Asia Pacific 470044-583 Thailand 470044-582

P2820 P 180 X5 30 W C 25 E

European

International Greece/Poland Hungary Israel

470044-571

470044-572 470047-875 470044-573

Russia Saudi Arabia Switzerland Tu r ke y

470046-887 470044-570 470052-338 470046-562

Maintenance and Service Guide 1–31

Product Description

Table 1-5

Compaq Presario 2800 Models

P2821 P 180 X5 30 W C 25 O

(Continued)

European

International

P2834 P 180 X4 40 V C 25 E

Taiwan 470048-544

2843 P 180 X4 30 V C 25 E

Hong Kong 470048-538 Korea 470048-539

P2825 P 180 X4 30 V C 25 E

Taiwan 470044-695

2839 P 180 X4 30 V C 12 E

Asia Pacific 470052-501 India 470047-520

P2830 P 180 X4 30 D C 25 E

Korea 470048-540

P2833 P 180 X4 20 V C 25 E

Taiwan 470048-543

P2825 P 170 X5 30 W C 25 E

Korea 470044-627

P2819 P 170 X5 30 W C 25 E

Asia Pacific 470037-119 Thailand 470037-988

470047-498

P2824 P 170 X5 30 V C 12 E

India 470044-626

P2826 P 170 X5 30 R C 25 E

Korea 470044-628

P2820 P 170 X5 20 W C 25 E

United States 470052-500

1–32 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

P2827 P 170 X5 20 V C 25 E

Korea 470044-629

P2830 P 170 X4 30 W C 25 E

Saudi Arabia 470044-576 Turkey 470046-569

P2828 P 170 X4 30 W C 25 E

Hong Kong 470045-997

P2837 P 170 X4 30 W C 25 O

Turkey 470048-188

P2835 P 170 X4 30 V C 25 E

European

International

P2832 P 170 X4 30 V C 25 E

Korea 470046-895

470044-578 Saudi Arabia 470044-577

(Continued)

P2829 P 170 X4 30 V C 25 E

Taiwan 470046-901

P2820 P 170 X4 30 V C 25 E

Hong Kong 470044-690

P2831 P 170 X4 30 D C 25 E

Korea 470046-897

P2822 P 170 X4 20 W C 25 E

Asia Pacific 470044-624 Thailand 470044-623

P2820 P 170 X4 20 W C 25 E

United States 470052-499

P2824 P 170 X4 20 V C 25 E

Taiwan 470044-694

Maintenance and Service Guide 1–33

Product Description

Table 1-5

Compaq Presario 2800 Models

P2823 P 170 X4 20 R C 25 E

Australia 470044-688

P2829 P 170 X4 20 D C 25 E

Korea 470044-631

P2823 P 170 X4 20 D C 25 E

Taiwan 470044-693

P2810 P 160 P5 40 W C 51 E

Asia Pacific 470033-264 Korea 470033-266

P2802 P 160 P5 40 W C 51 E

People’s Republic

of China

P2810 P 160 P5 40 R C 25 E

Hong Kong 470033-190 Taiwan 470033-186

470033-179

(Continued)

P2818 P 160 X5 30 W C 25 E

Korea 470037-982

P2811 P 160 X5 30 W C 25 E

European

International France Greece/Poland Hungary Israel

P2806 P 160 X5 30 W C 25 O

European

International

P2816 P 160 X5 30 V C 12 E

India 470036-646

470034-949

470034-950 470034-951 470034-952 470034-953

470036-400

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

470034-955 470034-947 470034-958 470034-959 470034-960

1–34 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

P2817 P 160 X5 30 R C 25 E

Korea 470037-980

P2811 P 160 X5 20 W C 25 E

Switzerland 470037-978

P2816 P 160 X5 20 V C 25 E

Korea 470037-979

P2817 P 160 X4 30 W C 25 E

France 470040-689

P2813 P 160 X4 30 W C 25 E

Hong Kong 470038-960

P2815 P 160 X4 30 V C 25 E

Hong Kong 470041-601 Taiwan 470036-659

P2813 P 160 X4 30 R C 25 E

(Continued)

Australia 470036-652

P2817 P 160 X4 20 W C 25 E

Saudi Arabia 470038-963

P2814 P 160 X4 20 W C 25 E

Asia Pacific 470037-987 Thailand 470036-656

P2801 P 160 X4 20 W C 25 E

Turkey 470043-744

P2801 P 160 X4 20 V C 25 E

European

International France Greece/Poland Hungary Israel

470034-911

470034-912 470034-913 470034-915 470034-916

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

470034-919 470034-903 470034-961 470034-922 470034-923

Maintenance and Service Guide 1–35

Product Description

Table 1-5

Compaq Presario 2800 Models

P2804 P 160 X4 20 V C 25 O

(Continued)

European

International

P2812 P 160 X4 20 R C 25 E

Australia 470040-833

P2815 P 160 X4 20 D C 25 E

Asia Pacific 470041-560 Korea 470036-648

P2812 P 160 X4 20 D C 25 E

Taiwan 470036-658

P2810 P 150 P5 40 W C 51 E

Australia 470033-262

P2809 P 150 P5 40 W C 25 E

India 470033-265

P2815 P 150 P5 30 W C 51 E

Czech Republic European

International France Greece/Poland Hungary Israel Portugal

470036-398

470033-225

470033-226 470033-227 470033-228 470033-229 470033-232 470033-233

Russia Saudi Arabia Slovenia Spain Switzerland Tu r ke y United Kingdom

470033-239 470033-222 470033-240 470033-241 470033-242 470033-244 470033-245

P2805 P 150 P5 30 W C 25 E

Hong Kong 470033-191 Taiwan 470033-185

P2803 P 150 P5 30 W C 25 E

Hong Kong 470033-199 Taiwan 470033-183

P2807 P 150 X5 30 W C 25 E

Asia Pacific 470033-170 Korea 470033-173

1–36 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

P2804 P 150 X5 30 V C 25 E

Hong Kong 470033-198 Taiwan 470033-184

P2806 P 150 X5 30 R C 25 E

Asia Pacific 470033-176 Korea 470033-174

P2801 P 150 X4 40 V C 25 E

People’s Republic

of China

P2802 P 150 X4 30 V C 25 E

Hong Kong 470033-200 Taiwan 470033-182

P2805 P 150 X4 30 R C 25 E

Australia 470033-267

P2812 P 140 X5 30 W C 25 E

Sweden/Finland 470035-708

470033-178

(Continued)

P2810 P 140 X5 30 W C 25 E

Czech Republic European

International France Greece/Poland Hungary Israel Portugal

P2804 P 140 X5 30 V C 25 E

India 470033-269

470033-192 470033-193

470033-194 470033-195 470033-196 470033-207 470033-208

Russia Saudi Arabia Slovenia Spain Switzerland Tu r ke y United Kingdom

470033-209 470033-189 470033-210 470033-211 470033-212 470033-213 470033-214

Maintenance and Service Guide 1–37

Product Description

Table 1-5

Compaq Presario 2800 Models

P2805 P 140 X5 20 W C 25 E

(Continued)

Czech Republic European

International France Greece/Poland Hungary Israel Portugal

P2805 P 140 X5 20 V C 25 E

Asia Pacific 470033-268 Korea 470033-270

P2812 P 140 X4 40 W C 25 E

Asia Pacific 470035-188

P2811 P 140 X4 30 V C 25 E

Asia Pacific 470035-189

P2801 P 140 X4 30 V C 25 E

Hong Kong 470033-205 Taiwan 470033-181

P2800 P 140 X4 30 V C 25 E

People’s Republic

of China

P2801 P 140 X4 30 V C 12 E

India 470033-259

470033-135 470033-136

470033-137 470033-138 470033-139 470033-140 470033-141

470033-177

Russia Saudi Arabia Slovenia Spain Switzerland Tu r ke y United Kingdom

470033-143 470033-133 470033-144 470033-145 470033-146 470033-147 470033-148

1–38 Maintenance and Service Guide

Table 1-5

Compaq Presario 2800 Models

P2810 P 140 X4 20 W C 25 E

(Continued)

Product Description

Latin America 47033-256 Latin America

(NAFTA)

P2802 P 140 X4 20 W C 25 E

Spain 470035-707

P2800 P 140 X4 20 V C 25 E

Czech Republic European

International France Greece/Poland Hungary Israel Portugal

P2800 P 140 X4 20 D C 25 E

Asian Pacific Hong Kong

P2800 P 140 X4 20 R C 25 E

Australia 470033-168

470033-111 470033-112

470033-113 470033-114 470033-115 470033-116 470033-117

470033-258 470033-206

Russia Saudi Arabia Slovenia Spain Switzerland Tu r ke y United Kingdom

Korea Ta i wa n

470034-524

470033-118 470033-110 470033-119 470033-120 470033-121 470033-122 470033-123

470033-261 470033-180

and

470033-260

Maintenance and Service Guide 1–39

Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models are available in the United States and feature:

■ TouchPad pointing device

■ 8-cell, 4.0 Ah Li ion battery pack

■ 32 MB discrete video memory

■ 1-year warranty on parts and labor

P2800 P 170 P5 30 W C 25 E 281630-001

(Continued)

This model includes a MultiPort 802.11b wireless communication device, MultiBay battery pack, and

config. code

KSQ1

diskette drive.

P2810 P 150 P5 30 W C 51 E 470033-094

This model includes a MultiPort 802.11b wireless communication device and a MultiBay battery pack.

config. code

KSQ3

P2800 P 140 X5 30 W C 51 E 470033-089

config. code

KSQ2

P2801 P 140 X5 30 W C 38 E 470034-500

config. code

KSQ4

P2805 P 140 X4 20 W C 25 E 470034-503

config. code

KSQ5

1–40 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models use config. code KSRZ and feature:

■ Diskette drive

■ TouchPad pointing device

■ 8-cell, 4.0 Ah Li ion battery pack

■ 32 MB discrete video memory

■ 2-year warranty on parts and labor

P2821 P 180 X5 30 W C 51 E

Denmark 470046-568

P2820 P 180 X5 30 W C 25 E

(Continued)

Germany Portugal

470045-609 470045-610

Spain 470045-611

P2836 P 180 X4 30 W C 25 E

Spain 470045-615

P2811 P 160 X5 30 W C 25 E

Belgium Denmark Germany Italy The Netherlands

470034-946 470034-945 470034-944 470034-943 470034-942

Norway Portugal Spain Sweden/Finland

P2812 P 160 X4 20 W C 25 E

Spain 470038-387

P2801 P 160 X4 20 V C 25 E

Belgium Denmark Germany Italy

470034-926 470034-927 470034-929 470034-931

The Netherlands Norway Sweden/Finland

470034-940 470041-458 470040-193 470034-938

470034-933 470034-934 470034-936

Maintenance and Service Guide 1–41

Product Description

Table 1-5

Compaq Presario 2800 Models

P2815 P 150 P5 30 W C 25 E

(Continued)

Belgium Denmark Germany Italy

P2810 P 140 X5 30 W C 25 E

Belgium Denmark Germany Italy

P2805 P 140 X5 20 V C 25 E

Belgium Denmark Germany Italy

P2800 P 140 X4 20 V C 25 E

Belgium Denmark Germany Italy

470033-246 470033-247 470033-250 470033-252

470033-215 470033-216 470033-217 470033-218

470033-149 470033-150 470033-151 470033-152

470033-124 470033-125 470033-126 470033-127

The Netherlands Norway Sweden/Finland

470033-253 470033-254 470034-319

470033-219 470033-220 470034-318

470033-153 470033-154 470034-317

470033-128 470033-131 470033-459

1–42 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models use config. code KSRZ and feature:

■ Diskette drive

■ TouchPad pointing device

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB discrete video memory

■ 2-year warranty on parts and labor

P2825 P 190 P5 40 W C 51 E

(Continued)

Denmark Germany

470046-888 470045-613

Italy Sweden/Finland

P2826 P 190 P5 40 W C 51 O

European

470047-500

International

P2822 P 180 X5 40 W C 25 E

Sweden/Finland 470047-503

P2816 P 170 P5 30 W C 51 E

Belgium Denmark Germany Italy

470034-928 470034-930 470034-932 470034-935

The Netherlands Norway Sweden/Finland

P2817 P 160 X5 30 W C 25 E

Sweden/Finland 470039-466

470045-614 470046-889

470034-937 470034-939 470034-941

Maintenance and Service Guide 1–43

Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models use config. code LLXZ and feature:

■ Diskette drive

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 64 MB of discrete video memory

■ 1-year warranty on parts and labor

P2884 P 240 U5 50 W C 51 E

Korea 470060-036

P2875 P 240 P5 50 W C 51 E

Asia Pacific 470060-021 India 470060-022

P2880 P 240 P5 50 W C 25 E

Taiwan 470060-030

P2873 P 220 U5 40 Z C 51 E

Korea 470059-057

P2872 P 220 P5 40 Z C 51 E

(Continued)

Australia 470059-054

P2860 P 220 P5 40 Z C 51 E

Hong Kong 470054-680

P2878 P 220 P5 40 W C 51 E

Hong Kong 470060-026

P2886 P 220 X5 40 W C 25 E

People’s Republic of

470060-039

China

P2874 P 220 X5 40 W C 25 E

India 470060-017

1–44 Maintenance and Service Guide

Table 1-5

Compaq Presario 2800 Models

P2883 P 220 X5 40 V C 25 E

Korea 470060-035

P2859 P 220 X5 40 V C 25 E

(Continued)

Product Description

People’s Republic

of China

P2885 P 220 X4 40 W C 25 E

People’s Republic of

China

P2858 P 200 P5 40 Z C 51 E

Korea 470054-678

2877AP P 200 P5 40 W C 25 E

Hong Kong 470060-025

P2857 P 200 X5 40 Z C 25 E

Asia Pacific India

2876AP P 200 X5 30 V C 25 E

Hong Kong 470060-024

P2856 P 200 X4 40 V C 25 E

People’s Republic

of China

2879AP P 200 X4 30 V C 25 E

Taiwan 470060-027

2882AP P 200 X4 30 D C 25 E

470054-679

470060-038

470054-675 470054-676

470054-673

Ta i wa n Thailand

470054-677 470054-674

Korea 470060-034

Maintenance and Service Guide 1–45

Product Description

Table 1-5

Compaq Presario 2800 Models

P2855 P 190 X5 40 Z C 25 E

(Continued)

Asia Pacific Hong Kong India

470054-669 470054-672 470054-670

Ta i wa n Thailand

470054-671 470054-668

The following Compaq Presario 2800 models use config. code LLXZ and feature:

■ Diskette drive

■ TouchPad

■ 8-cell, 4.4 Ah Li ion battery pack

■ 32 MB of discrete video memory

■ 1-year warranty on parts and labor

P2854 P 190 X5 30 Z C 25 E

Hong Kong 470054-666 Korea 470054-667

P2853 P 190 X5 30 V C 25 E

Hong Kong 470054-665 Korea 470057-637

P2852 P 190 X4 30 V C 25 E

Korea 470054-664

P2851 P 190 X4 30 D C 25 E

Korea 470054-663

P2850 P 190 X4 30 D C 12 E

Asia Pacific India

470054-660 470054-661

Thailand 470054-659

1–46 Maintenance and Service Guide

Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models are available in North America and feature:

■ TouchPad pointing device

■ 8-cell, 4.0 Ah Li ion battery pack

■ 32 MB discrete video memory

■ 1-year warranty on parts and labor

P2811 P 160 X5 30 W C 25 E

Canada (English) 470037-115 French Canada 470037-114

P2810 P 150 P5 40 W C 51 E

French Canada 470033-095 United States 470033-096

P2800 P 140 X5 30 W C 25 E

French Canada 470033-090 United States 470033-091

(Continued)

Maintenance and Service Guide 1–47

Product Description

1.2 Features

■ The following processors are available, varying by notebook

model:

❏ Intel Mobile Pentium 4 2.4-, 2.2-, 2.0-, 1.9-, 1.8-, 1.7-,

1.6-, 1.5-, or 1.4-GHz processor with SpeedStep technology, with 256-KB integrated L2 cache

❏ Intel Mobile Pentium 4 2.0-, 1.8-, 1.6-, or 1.5-GHz

processor (non-SpeedStep technology), with 256-KB integrated L2 cache

■ ATI Mobile Radeon 9000 or ATI P7 graphics controller with

32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by notebook model

■ 128-MB high-performance Synchronous DRAM (SDRAM),

expandable to 1.0 GB

■ Microsoft Windows 2000, Windows XP Home, or

Windows XP Professional, varying by notebook model

■ 15.0-inch UXGA (1600 × 1200), SXGA+ (1400 × 1050), or

XGA (1024 × 768), or 14.1-inch XGA (1024 × 768), TFT display with over 16.7 million colors, varying by notebook model

■ Full-size Windows 98 keyboard with:

❏ TouchPad pointing device (Presario 2800 and

Evo Notebook N800c models)

❏ TouchPad and point stick (Evo Notebook N800c

models only)

■ Network interface card (NIC) integrated on the system board,

with a mini PCI V.92 modem

■ Integrated wireless support of 802.11b and Bluetooth devices

through MultiPort

■ Support for one Type I or II PC Card slot with support for

both 32-bit CardBus and 16-bit PC Cards

■ External 65 W AC adapter with power cord

1–48 Maintenance and Service Guide

Product Description

■ 8-cell lithium ion (Li ion) battery pack

■ 50-, 40-, 30-, or 20-GB high-capacity hard drive, varying by

notebook model

■ Support for the following drives through the MultiBay:

❏ 1.44-MB diskette drive

❏ 24X Max CD-ROM drive

❏ 8X Max CD-RW drive

❏ 8X Max DVD-ROM drive

❏ 8X Max DVD-CDRW combination drive

❏ 40- or 30-GB hard drive

❏ LS-120 drive

❏ 8-cell battery pack

■ JBL Pro stereo speakers with bass reflex

■ Dolby Digital certified sound

■ Connectors for:

❏ RJ-45 network

❏ RJ-11 modem

❏ Universal Serial Bus

❏ Parallel devices

❏ External monitor

❏ AC power

❏ Stereo line out/headphone

❏ Mono microphone

❏ S-video

❏ Port replicator

❏ Infrared

Maintenance and Service Guide 1–49

Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

2. Remove the real time clock (RTC) battery (refer to Section 5.17, “Disk Cell RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1–50 Maintenance and Service Guide

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Smart battery that provides an accurate battery power gauge

■ Battery calibration

■ Lid switch Standby/resume

■ Power/Standby button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–51

Product Description

1.5 Notebook External Components

The external components on the front and right side of the notebook are shown in Figure 1-2 and described in Table 1-6.

Figure 1-2. Front and Right Side Components

1–52 Maintenance and Service Guide

Product Description

Table 1-6

Front and Right Side Components

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Power/Standby light On: Power is turned on.

Off: Power is turned off. Blinking: Notebook is in Standby mode.

3 Display release latch Opens the notebook.

4 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

5 Battery bay Accepts an 8-cell lithium ion (Li ion)

battery pack.

6 Hard drive bay Supports the removable primary hard drive.

The hard drive is secured to the notebook by one screw.

7 Vent Allows airflow to cool internal components.

CAUTION: To prevent damage, the notebook shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.

8 Security cable slot Attaches an optional security cable to the

notebook.

Maintenance and Service Guide 1–53

Product Description

The notebook rear panel and left side components are shown in Figure 1-3 and described in Table 1-7.

Figure 1-3. Rear Panel and Left Side Components

Table 1-7

Rear Panel and Left Side Components

Item Component Function

1 Vent Allows airflow to cool internal components.

CAUTION: To prevent damage, the notebook shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.

2 Infrared port Provides wireless communication between

the notebook and another infraredequipped device using an infrared beam.

3 Parallel connector Connects a parallel device.

1–54 Maintenance and Service Guide

Table 1-7

Rear Panel and Left Side Components

Item Component Function

Product Description

(Continued)

4 External monitor

connector

5 S-Video connector Connects a television, VCR, camcorder,

6 USB connectors (2) Connect USB 2.0- and 1.1-compliant

7 RJ-11 modem jack Connects the modem cable to an internal

8 RJ-45 network jack Connects the network cable. A network

9 DC power jack Connects any one of the following:

10 Mono microphone jack Connects a monoaural microphone,

11 Stereo speaker/

headphone jack

12 PC Card slot Supports a 32-bit (CardBus) or 16-bit

Connects an external monitor or overhead projector.

or overhead projector.

devices.

modem. A modem cable is included with internal modem models.

cable is not included with the notebook.

■ AC adapter

■ Optional automobile power

adapter/charger

■ Optional aircraft power adapter

disabling the built-in microphone.

Connects stereo speakers, headphones, headset, or television audio.

PC Card.

13 PC Card eject button Ejects a PC Card from the PC Card slot.

14 MultiBay Accepts MultiBay devices, such as a

diskette drive, optical drive, hard drive, or optional battery pack.

Maintenance and Service Guide 1–55

Product Description

The notebook keyboard components are shown in Figure 1-4 and described in Table 1-8.

Figure 1-4. Keyboard Components

1–56 Maintenance and Service Guide

Table 1-8

Keyboard Components

Item Component Function

Product Description

1 F1 through F12

function keys

2 Num lock key On: Num lock is on and the internal keypad

3 Internal keypad Converts keys to numeric keypad.

4 Cursor control keys Move the cursor around the screen.

5Windows

application key

6 Windows logo keys Display the Windows Start menu.

Fn key Used with hotkeys to perform preset hotkey

Perform preset functions.

is enabled.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

functions.

Maintenance and Service Guide 1–57

Product Description

The notebook top components are shown in Figure 1-5 and described in Table 1-9.

Figure 1-5. Top Components

Table 1-9

Top Components

Item Component Function

1 Display lid switch Turns off the notebook display if the

notebook is closed while on.

2 Power light On: Power is turned on.

Blinking: Notebook is in Standby mode. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

3 Num lock light On: Num lock is on and the internal keypad

is enabled.

4 Easy Access

Buttons (3)

1–58 Maintenance and Service Guide

Provide quick access to the Internet. Refer to the

Hardware Guide

notebook for information about these buttons.

that ships with the

Product Description

Table 1-9

Top Components

Item Component Function

5 Power button Turns on the notebook. Use the operating

system Shut Down command to turn off the notebook.

6 Digital audio button Launches Windows Media Player to play

MP3 music.

7 Volume control buttons Adjust the volume of the stereo speakers.

8 Caps lock light On: Caps lock is on.

9 Drive indicator light Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

10 Microphone Allows for audio input.

11 TouchPad Moves the mouse cursor, selects, and

activates.

12 TouchPad buttons Function like the left and right mouse

buttons on an external mouse.

13 EasyScroll Scrolls the screen left, right, up, and down.

(Continued)

14 Battery power light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

15 Power/Standby light On: Power is turned on.

Off: Power is turned off. Blinking: Notebook is in Standby mode.

Maintenance and Service Guide 1–59

Product Description

The external components on the bottom of the notebook are shown in Figure 1-6 and described in Table 1-10.

Figure 1-6. Bottom Components

Table 1-10

Bottom Components

Item Component Function

1 Vent Allows airflow to cool internal

CAUTION: To prevent damage, the notebook shuts down if

an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.

2 Connector cover Protects the parallel, external

3 Docking connector Connects the notebook to an

1–60 Maintenance and Service Guide

components.

monitor, external keyboard/mouse, and USB connectors.

optional port replicator.

Table 1-10

Bottom Components

Item Component Function

(Continued)

Product Description

4 Mini PCI communications

compartment

5 MultiBay Accepts a diskette drive, optical

6 MultiBay release switch Releases the MultiBay device from

7 Serial number Identifies the notebook; needed

8 Memory expansion

compartment

9 Battery pack release switch Releases the battery pack from

10 Battery bay Accepts an 8-cell lithium ion

11 Hard drive bay Supports the primary hard drive.

12 Hard drive retention screw Secures the hard drive to the

Contains the mini PCI modem card.

drive, hard drive, or battery pack.

the connector.

when you call Compaq customer support.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

the battery compartment.

(Li ion) battery pack.

The hard drive is secured to the notebook by one screw.

notebook.

Maintenance and Service Guide 1–61

Product Description

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard/TouchPad or pointing stick

■ Audio

■ Intel Mobile Pentium 4 processors with SpeedStep

technology

■ Fan

■ PC Card

■ Modem or modem/NIC

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

CAUTION: To properly ventilate the notebook, allow at least a

7.6 cm (3-inch) clearance on the left and right sides of the notebook.

1–62 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

The notebook features two Compaq system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide 2–1

Troubleshooting

■ Compaq Diagnostics—A system information and diagnostic

utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows 2000, Windows XP Professional, or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the notebook or an optional docking base.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, press F2.

❏

To view navigation information, press F1.

❏

To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

F10 while the

Troubleshooting

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

notebook, a docking base, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

diskette.

Restore Defaults Replace configuration settings in Computer

Setup with factory default settings. (Identification information is retained.)

Ignore Changes and Exit Cancel changes entered during the current

session, then exit and restart the notebook.

Save Changes and Exit Save changes entered during the current

session, then exit and restart the notebook.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password.

(The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

Password Options Password options can be

selected only when a power-on password has been set.

Device Security Enable/Disable:

System IDs Enter identification numbers for the notebook,

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Enable/Disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

a docking base, and all battery packs in the system.

Troubleshooting

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Options Enable/Disable:

■ QuickBoot, which starts the notebook more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence

that can include most bootable devices and media in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a docking base as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before undocking from a docking base.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from EPP

(Enhanced Parallel Port [default]) to standard, bidirectional, EPP or ECP (Enhanced Capabilities Port).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep

window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

■ Specify how the notebook recognizes

multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

■ Enable/disable the reporting of the

processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

Troubleshooting

❏ To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device

in a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the Uncheck

All button, then select the checkbox for each test you want to run.

2–8 Maintenance and Service Guide

Troubleshooting

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the

testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the notebook with

their error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Log tab Save button.

❏ Error tab—Select the Error tab Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from

your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Tabl e 2 - 4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial troubleshooting

2.2 No power, part 1

2.3 No power, part 2

2.4 No power, part 3

2.5 No power, part 4

2.6 No video, part 1

2.7 No video, part 2

2.8 Nonfunctioning docking station

2.9 No operating system (OS) loading

2.10 No OS loading from hard drive, part 1

2.11 No OS loading from hard drive, part 2

2.12 No OS loading from hard drive, part 3

2.13 No OS loading from diskette drive

2.14 No OS loading from CD- or DVD-ROM drive

2.15 No audio, part 1

2.16 No audio, part 2

2.17 Nonfunctioning device

2.18 Nonfunctioning keyboard

2.19 Nonfunctioning pointing device

2.20 No network or modem connection

2–10 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Is there

power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there sound?

Go to

Section 2.2,

No Power.

Check

LED board,

speaker

connections.

Go to

Section 2.6,

No Video.

Go to

Section 2.9,

No OS Loading.

Go to

Section 2.15,

No Audio.

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

Troubleshooting

Section 2.17,

Nonfunctioning

Section 2.18,

Nonfunctioning

or Section 2.19,

Nonfunctioning

Pointing Device.

Section 2.20,

No Network or

Go to

Device.

Go to

Keyboard,

Go to

Modem.

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2—No Power, Part 1

No Power

(power LED

is off).

Remove from

docking station

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up

in docking

station?

Done

1. Reseat the power cables in the docking station and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Power up

Done

in docking

station?

Power up

on battery

power?

Go to

Section 2.3,

No Power,

Part 2.

Power up

on AC

power?

Go to

Section 2.4,

No Power,

Part 3.

*NOTES:

1. On some models there is a separate reset button.

2. On some models the notebook may be reset using the Standby switch and either the lid switch or the main power switch.

Go to

Section 2.8,

Nonfunctioning

Docking Station.

2–12 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

Section 2.2,

No Power, Part 1.

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging, moving it to

another notebook,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

Section 2.4,

No Power,

Part 3.

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

Section 2.3,

No Power, Part 2.

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in notebook and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

Try different

outlet.

Internal or

external AC

adapter?

Internal

Section 2.5,

No Power,

Done

External

Replace external

AC adapter.

Go to

Power on?

Part 4.

Done

2–14 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

Section 2.4,

No Power, Part 3.

Open

notebook.

Troubleshooting

Loose or

damaged

parts?

notebook and

retest.

Power on?

Done

Reseat loose

components and

boards and

replace damaged

items.

Replace the following items (if applicable). Check notebook operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to

prevent shorting out among components.

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.6—No Video, Part 1

No Video.

Docking

Station

Stand-alone

or Docking

Station?

Go to

Section 2.7,

No Video, Part 2.

*NOTE: To change from internal to

external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and notebook display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Done

Flowchart 2.7—No Video, Part 2

Continued from

Section 2.6,

No Video, Part 1.

Remove

notebook from

docking station,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

No Video, Part 1.

Check that notebook is properly

seated in docking station, for

bent pins on cable, and for

monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in Section 2.6,

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to Section 2.8,

Nonfunctioning

Docking Station.

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Station (if applicable)

Nonfunctioning

Docking Station.

Reseat power

cord in docking

station and

power outlet.

Check voltage

setting on

docking station.

Reset monitor

cable connector at

docking station.

Docking

station

operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

docking station.

Reinstall

notebook into

docking station.

Docking

station

operating?

Done

Replace the following docking station components one at a time. Check notebook operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Docking motor mechanism

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

Loading.*

Reseat power

cord in docking

station and

power outlet.

No OS loading

from hard drive,

go to

Section 2.10.

No OS loading

from diskette

drive, go to

Section 2.13.

No OS loading

from CD- or

DVD-ROM drive,

go to

Section 2.14.

No OS loading from network,

go to

Section 2.20.

*NOTE: Before beginning troubleshooting,

always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10—No OS Loading from Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot from CD?

Check the setup

utility for correct

booting order.

Go to

Section 2.11,

No OS Loading

from Hard Drive,

Part 2.

Done

Go to Boot from

diskette?

Section 2.13,

No OS

Loading from

Diskette Drive.

Boot from

hard drive?

Done

Change boot priority through the setup utility

and reboot.

Boot

from

hard drive?

Go to

Section 2.17,

Nonfunctioning

Device.

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading from Hard Drive, Part 2

Continued from

Section 2.10,

No OS Loading

from Hard Drive,

Part 1.

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Run FDISK.

Reseat

hard drive.

Hard drive

accessible?

Done

Boot from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

Section 2.12,

No OS Loading

from Hard Drive,

Part 3.

Done

Go to

Section 2.13,

No OS Loading

from Diskette

Drive.

Done

Hard drive

partitioned?

Hard drive

formatted?

Notebook

booted?

Go to

Section 2.12,

No OS Loading

from Hard Drive,

Part 3.

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

Restore CD

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12—No OS Loading from Hard Drive, Part 3

Continued from

Section 2.11,

No OS Loading

from Hard Drive,

Part 2.

System

files on hard

drive?

Install OS

and reboot.

Virus

on hard

drive?

Run SCANDISK

and check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics

on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading from Diskette Drive

OS not loading

from

diskette drive.

Nonsystem

disk message?

Boot

from another

device?

Diskette

drive enabled

in the setup

utility?

Reseat

diskette drive.

Go to

Section 2.17,

Nonfunctioning

Device.

Enable drive

and cold boot

notebook.

loading?

Bootable

diskette

in drive?

Check diskette

for system files.

Try different

diskette.

Nonsystem

disk error?

Done

Install bootable

diskette and

reboot notebook.

1. Replace diskette drive.

2. Replace system board.

Clear CMOS.

Diskette

drive boot

order?

Change boot

priority using

the setup utility.

Maintenance and Service Guide 2–23

Refer to Section

1.2, “Clearing a Password,” for

instructions.

Go to

Section 2.17,

Nonfunctioning

Device.

loading?

Done

Troubleshooting

Flowchart 2.14—No OS Loading from CD- or DVD-ROM Drive

No OS

Loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

Disc

in drive?

Install

bootable disc.

Done

Boots from

CD or DVD?

Booting

from another

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to

Section 2.17,

Nonfunctioning

Device.

Install bootable

disc and

reboot

notebook.

Booting

order

correct?

Correct boot

order using

the setup utility.

2–24 Maintenance and Service Guide

Clear CMOS.

Refer to Section

1.2, “Clearing a Password,” for

instructions.

Go to

Section 2.17,

Nonfunctioning

Device.

Flowchart 2.15—No Audio, Part 1

Turn up audio

No Audio.

internally or

externally.

Troubleshooting

Audio? Done

Notebook in

docking station

(if applicable)?

Go to

Section 2.16,

No Audio, Part 2.

Undock

Replace the following docking station components one at a time as applicable. Check after each change.

1. Reseat docking station audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking station audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to

Section 2.17,

Nonfunctioning

Device.

Internal

audio?

Audio? Done

Go to

Section 2.16,

No Audio, Part 2.

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

Section 2.15,

No Audio, Part 1.

Audio driver in OS configured?

Reload

audio drivers.

Correct

drivers for

application?

Load drivers and set configuration

in OS.

Connect to

external

speaker.

Replace audio

board and

Audio?

speaker

connections

in notebook

(if applicable).

Audio? Done

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

2–26 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

Device.

Reseat device.

Unplug the nonfunctioning device from

the notebook, inspect cables and plugs for

bent or broken pins or other damage.

Clear

CMOS.

Any physical

device detected?

Troubleshooting

Fix or

replace

broken item.

Reattach device. Close notebook,

plug in power,

and reboot.

Possible bad

hard drive.

Replace drive.

Go to

Section 2.9,

No OS Loading.

Device

boots

properly?

Done

Maintenance and Service Guide 2–27

Possible bad NIC.

Replace card.

If integrated NIC,

replace system

board.

Possible bad diskette drive. Replace drive.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Replace

system

board.

Reseat internal

keyboard

connector

(if applicable).

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external

pointing device.

External

device

works?

Replace

system

board.

Reseat internal

pointing device

connector

(if applicable).

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20—No Network or Modem Connection

No network

or modem

connection.

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

OK?

Done

Network

or modem

jack active?

Digital

line?

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Replace

NIC/modem

(if applicable).

Reseat

NIC/modem

(if applicable).

OK? Done

Replace

system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).

Figure 3-1. Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook System Major Components

Figure 3-2. Notebook System Major Components

3–2 Maintenance and Service Guide

Spare Parts: Notebook System Major Components

Item Description

1 Displays

Contain parts with carbon finish for use with Evo Notebook N800c,

N800v, and N800w models

15-inch, UXGA WVA 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA

Contain parts with silver finish for use with Presario 2800 models

Illustrated Parts Catalog

Table 3-1

Spare Part Number

322511-001 286872-001 286871-001 286870-001 286869-001

15-inch, UXGA WVA 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA

MultiPort cover

322510-001 285265-001 285264-001 285263-001 285262-001

289037-001

Maintenance and Service Guide 3–3

Compaq N800C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 Notebook External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Compaq Diagnostics

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Notebook System Major Components