Compaq G42 User Manual

Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2010 Hewlett-Packard Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Arrandale are trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: March 2010
Document Part Number: 594158-001
MSG revision history
Revision Publication date Description
A March 2010 Edited this guide to include HP G42 Notebook PC and Compaq CQ42
Notebook PC information only.
B October 2010
C December 2010 Added newly supported hard drives to spare parts listings in the
Added newly supported hard drives to spare parts listings in the
following locations:
Mass storage devices on page 34, Sequential part number listing on page 37, Hard drive on page 53.
Added newly supported memory modules to spare parts listings
in the following locations:
on page 24, Mass storage devices on page 34, Sequential part number listing on page 37, Memory module on page 61.
Added newly supported processors to spare parts listings in the
following locations: Computer major components on page 24,
Mass storage devices on page 34, Sequential part number listing on page 37, Processor on page 94.
Added newly supported system boards to spare parts listings in
the following locations: Computer major components
on page 24, Mass storage devices on page 34, Sequential part number listing on page 37, System board on page 83.
following locations:
Hard drive on page 53.
Added newly supported processors to spare parts listings in the
following locations: Computer major components on page 24,
Mass storage devices on page 34, Sequential part number listing on page 37, Processor on page 94.
Added newly supported system boards to spare parts listings in
the following locations: Computer major components
on page 24, Mass storage devices on page 34, Sequential part number listing on page 37, System board on page 83.
Computer major components on page 24,
Computer major components
Computer major components on page 24
Added newly supported wireless devices to spare parts listing in
the following locations:
on page 24, Sequential part number listing on page 37, Component replacement procedures on page 50, WLAN
Module.
Computer major components
ENWW iii
iv MSG revision history ENWW
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
ENWW v
vi Safety warning notice ENWW
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification .............................................................................................................. 11
Identifying the hardware ..................................................................................................................... 11
Top components ................................................................................................................................. 12
TouchPad .......................................................................................................................... 12
Lights ................................................................................................................................. 13
Button and speakers .......................................................................................................... 14
Keys ................................................................................................................................... 15
Display ............................................................................................................................... 16
Right-side components ....................................................................................................................... 17
Left-side components ......................................................................................................................... 18
Bottom components ........................................................................................................................... 19
Wireless antennas .............................................................................................................................. 20
Additional hardware components ....................................................................................................... 21
3 Illustrated parts catalog ............................................................................................................................... 23
Serial number location ........................................................................................................................ 23
Computer major components ............................................................................................................. 24
Display assembly components ........................................................................................................... 31
Plastics Kit .......................................................................................................................................... 33
Mass storage devices ......................................................................................................................... 34
Miscellaneous parts ............................................................................................................................ 36
Sequential part number listing ............................................................................................................ 37
4 Removal and replacement procedures ....................................................................................................... 45
Preliminary replacement requirements ............................................................................................... 45
Tools required .................................................................................................................... 45
Service considerations ....................................................................................................... 45
Plastic parts ....................................................................................................... 45
Cables and connectors ..................................................................................... 46
Drive handling ................................................................................................... 46
Grounding guidelines ......................................................................................................... 47
ENWW vii
Electrostatic discharge damage ........................................................................ 47
Packaging and transporting guidelines ............................................. 48
Workstation guidelines ..................................................................... 48
Equipment guidelines ....................................................................... 49
Component replacement procedures ................................................................................................. 50
Serial number .................................................................................................................... 50
Computer feet .................................................................................................................... 51
Battery ............................................................................................................................... 52
Hard drive .......................................................................................................................... 53
Optical drive ....................................................................................................................... 56
WLAN module .................................................................................................................... 58
Memory module ................................................................................................................. 61
Keyboard ........................................................................................................................... 63
Top cover ........................................................................................................................... 65
Speaker assembly ............................................................................................................. 68
Power button board ........................................................................................................... 69
TouchPad button board ..................................................................................................... 70
Modem module .................................................................................................................. 71
Bluetooth module ............................................................................................................... 73
USB board ......................................................................................................................... 74
Power connector cable ...................................................................................................... 75
Display assembly ............................................................................................................... 76
System board ..................................................................................................................... 83
Optical drive SATA cable and connector ........................................................................... 87
RTC battery ....................................................................................................................... 89
Fan/heat sink assembly ..................................................................................................... 91
Processor ........................................................................................................................... 94
5 Setup Utility ................................................................................................................................................... 97
Computer Setup in Windows 7 ........................................................................................................... 97
Starting Setup Utility .......................................................................................................... 97
Using Setup Utility ............................................................................................................. 97
Changing the language of Setup Utility ............................................................. 97
Navigating and selecting in Setup Utility ........................................................... 98
Displaying system information .......................................................................... 98
Restoring default settings in Setup Utility .......................................................... 99
Exiting Setup Utility ......................................................................................... 100
Setup Utility menus .......................................................................................................... 100
Main menu ...................................................................................................... 100
Security menu ................................................................................................. 100
System Configuration menu ............................................................................ 101
Diagnostics menu ............................................................................................ 101
Computer Setup in Linux .................................................................................................................. 102
viii ENWW
Starting Computer Setup ................................................................................................. 102
Using Computer Setup .................................................................................................... 102
Navigating and selecting in Computer Setup .................................................. 102
Restoring factory settings in Computer Setup ................................................. 103
Computer Setup menus ................................................................................................... 104
File menu ........................................................................................................ 104
Security menu ................................................................................................. 105
Diagnostics menu ............................................................................................ 105
System Configuration menu ............................................................................ 106
6 Specifications .............................................................................................................................................. 109
Computer specifications ................................................................................................................... 109
35.6-cm (14.0-in) display specifications ........................................................................................... 110
Hard drive specifications .................................................................................................................. 111
DVD±RW SuperMulti Double-Layer Drive with LightScribe specifications ....................................... 112
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications .............................. 113
System resource specifications ........................................................................................................ 114
7 Backup and recovery .................................................................................................................................. 115
Windows 7 ........................................................................................................................................ 115
Creating recovery discs ................................................................................................... 116
Backing up your information ............................................................................................ 117
Using Windows Backup and Restore .............................................................. 118
Using system restore points ............................................................................ 119
When to create restore points ........................................................ 119
Create a system restore point ........................................................ 119
Restore to a previous date and time ............................................... 119
Performing a recovery ..................................................................................................... 119
Recovering from the recovery discs ................................................................ 120
Recovering from the dedicated recovery partition (select models only) .......... 120
Linux backup and recovery .............................................................................................................. 121
8 Connector pin assignments ....................................................................................................................... 123
Audio-out (headphone) ..................................................................................................................... 123
Audio-in (microphone) ...................................................................................................................... 123
External monitor ............................................................................................................................... 124
RJ-11 (modem) ................................................................................................................................ 125
RJ-45 (network) ................................................................................................................................ 125
HDMI ................................................................................................................................................ 126
Universal Serial Bus ......................................................................................................................... 127
9 Power cord set requirements .................................................................................................................... 129
Requirements for all countries or regions ......................................................................................... 129
ENWW ix
Requirements for specific countries or regions ................................................................................ 130
10 Recycling ................................................................................................................................................... 131
Battery .............................................................................................................................................. 131
Display .............................................................................................................................................. 131
Index ................................................................................................................................................................. 137
x ENWW

1 Product description

Category Description HP G42 HP G42 Compaq
Discrete UMA Discrete UMA Models
Product Name
HP G42 Notebook
Processors Intel® Arrandale™
i7-620M, 2.66-GHz,
i5-540M, 2.53-GHz,
i5-520M, 2.4-GHz,
i5-430M 2.26-GHz
Compaq Presario CQ42 Notebook PC
PC
SC turbo, 4-MB L3 cache
SC turbo, 3-MB L3 cache
SC turbo, 3-MB L3 cache
(turbo to 2.53- GHz) 3-MB L3 cache
√√√
√√
√√√√
√√√√
√√√√
√√√√
Presario
CQ42
Compaq Presario
CQ42
150-199
Compaq Presario
CQ42
UMA Models
100-149
i3-350M, 2.26-GHz
3-MB L3 cache
i3-330M, 2.13-GHz
3-MB L3 cache
i3-390M processor
2.66-GHz 3MB 35W
i5-480M processor
2.66-GHz 3MB 35W
P6300 - 2.26-GHz
3M
i5-480M processor
2.66-GHz 3MB 35W
Intel Pentium™
√√√√
√√√√
√√
√√
√√
√√
ENWW 1
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Discrete UMA Discrete UMA Models
150-199
DC T4300, 2.1-GHz,
800-MHz FSB, 1-MB L2 cache
DC T4400, 2.2-GHz,
800-MHz FSB, 1-MB L2 cache
Intel Celeron™
DC T3000, 1.8-GHz
800-MHz FSB, 1-MB L2 cache
DC T3100, 1.9-GHz,
800-MHz FSB, 1-MB L2 cache
Mobile 925 - 2.3-
GHz 1M L2 cache
Chipset Intel® HM55
Express
Intel® GL40
Southbridge: ICH9m
√√
√√√√
UMA Models
100-149
Graphics Intel UMA
(integrated)/HD Graphics with
shared video memory (memory size is dynamic change):
Up to 251 MB
on computers with 1024 MB of system memory
Up to 358 MB
on computers with more than 2048 MB of system memory
2 Chapter 1 Product description ENWW
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Intel UMA
(integrated)/GMA 4500M - GL40 chipset with shared
video memory (memory size is dynamic change):
Up to 1759 MB
for computers with more than 4096 MB of system memory (64 bit)
Up to 1309 MB
for computers with more than 4096 MB of system memory (32 bit)
Up to 1309 MB
for computers with more than 3072 MB of system memory
Discrete UMA Discrete UMA Models
150-199
UMA Models
100-149
Up to 797 MB
for computers with more than 2048 MB system memory
Up to 285 MB
for computers with more than 1024 MB of system memory
ENWW 3
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
ATi Discrete PCI
Express x 16 Graphics
ATi Mobility
Radeon Park­LP S3 package (ATI Mobility Radeon™ HD5430 with 512-MB of dedicated video memory (64­MB×16 DDR3, 4 pcs, 800­MHz))
Switchable
Discrete Graphics
ATi Robson XT
(ATI Mobility Radeon™ HD6370) with 512MB of dedicated memory (64Mx16 DDR3 800 MHz x 4 PCs)
Discrete UMA Discrete UMA Models
150-199
UMA Models
100-149
ATi Robson XT
(ATI Mobility Radeon™ HD6370) with 1GB of dedicated memory (128Mx16 DDR3 800 MHz x 4 PCs)
Support for BD or
HD-DVD playback with HD decoder and DX10 support
Panel 35.6-cm (14.0-in)
HD LED BrightView (1366 x 768)
16:9 wide aspect
ratio
Memory 2 SODIMM slots √√√√√
√√√√√
√√√√√
√√√√√
4 Chapter 1 Product description ENWW
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Customer-
accessible and upgradable
Supports up to 8 GB
of system memory
DDR3, 1066-MHz,
dual-channel memory (DDR3 1333 MHz can be downgraded to DDR3 1066 MHz)
DDR3, 800-MHz,
dual-channel memory (DDR3 1333 MHz can be downgraded to DDR3 800 MHz)
Supports the
following configurations:
4096 MB (2048
MB × 2)
Discrete UMA Discrete UMA Models
150-199
√√√√√
√√√√√
√√√√
√√√√√
UMA Models
100-149
3072 MB (1024
Hard drives Supports 9.5-mm,
Serial ATA √√√√√
Supports the
MB × 1 + 2048 MB × 1)
2048 MB (2048
MB × 1)
2048 MB (1024
MB × 2)
1024 MB (1024
MB × 1)
6.35-cm (2.5-in) hard drive
following drives:
750 GB, 5400
rpm
640 GB, 5400
rpm
500 GB, 7200
rpm
√√√√√
√√√√√
√√√√√
√√√√√
√√√√√
√√√√
√√√√
√√√√
ENWW 5
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Discrete UMA Discrete UMA Models
150-199
320 GB, 7200
250 GB, 7200
160 GB, 7200
Optical drives
SATA √√√√√
12.7-mm (0.50-in)
Supports the
Blu-ray ROM
rpm
rpm
rpm
Fixed (removal of one screw required)
fixed tray load
following drives:
Blu-ray ROM
with LightScribe DVD±R/RW SuperMulti DL Drive
DVD±R/RW SuperMulti DL Drive
√√√√√
√√√√√
√√√√
√√√√√
√√√√√
√√√√
√√√√
UMA Models
100-149
DVD±R/RW
Diskette drive Supports external
Camera VGA camera √√√√√
Fixed (no tilt) √√√√√
640 × 480 by 24
Microphone One microphone,
Audio HD audio √√√√√
Supports Microsoft
DVD±R/RW
SuperMulti DL Drive with LightScribe
SuperMulti DL Drive
USB drive only
frames per second
analog
Premium requirements
√√√√√
√√√√√
√√√√√
√√√√√
√√√√√
√√√√√
6 Chapter 1 Product description ENWW
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Altec Lansing
Modem
(select models only)
Ethernet Integrated 10/100
Wireless Integrated wireless
Intel Centrino
Intel Centrino
speakers
Support for optional high-speed 56k modem
network interface card (NIC)
local area network (WLAN) options by way of wireless module:
Wireless-N 1000
802.11b/g 1x2
Wireless-N 1000
802.11b/g 1x2 plus Broadcom 2070 Bluetooth 2.1+EDR Adapter
Discrete UMA Discrete UMA Models
150-199
√√√√√
√√√√√
√√√√√
√√√√
√√√√
UMA Models
100-149
Atheros AR9285
802.11b/g/n 1x1 WiFi Adapter
Atheros AR9285
802.11b/g/n 1x1 WiFi Adapter plus Broadcom 2070 Bluetooth 2.1+EDR Adapter
Broadcom 4312G
802.11b/g WiFi Adapter
Broadcom 4312G
802.11b/g WiFi Adapter plus Broadcom 2070 Bluetooth 2.1+EDR Adapter
Realtek RTL8191SE
802.11b/g/n 1x1 WiFi Adapter
√√√√√
√√√√√
√√√√√
ENWW 7
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Realtek RTL8191SE
External media card
(select models only )
Single port
Supports mini
Ports VGA (Dsub 15-pin)
802.11b/g/n 1x1 WiFi Adapter plus Broadcom 2070 Bluetooth 2.1+EDR Adapter
5-in-1 Digital Media Slot; supports SD, MMC, MS, Mspro, xD
configured as either HDMI or 5-in-1 Digital Media Slot
versions of SD, MMC, and MS Duo with adapter (adapter not included)
supporting 1600 x 1200 resolution at 75 Hz; disabled when connected to devices through Expansion port 3
Discrete UMA Discrete UMA Models
150-199
√√√√√
√√√√√
√√√√
√√√√√
√√√√√
UMA Models
100-149
Hot plug/unplug and
auto detect for wide­aspect or standard­aspect video
HDMI v1.3
supporting 1080p with HDCP key
Single port
configured for either HDMI or 5-in-1 card reader
USB 2.0 (3) √√√√√
RJ-11 (modem) with
modem option
RJ-45 (Ethernet,
with link and activity lights)
Audio-in (mono
microphone)
Audio-out (stereo
headphone)
√√√√√
√√√√√
√√√√√
√√√√√
√√√√√
√√√√√
√√√√√
8 Chapter 1 Product description ENWW
Category Description HP G42 HP G42 Compaq
Presario
CQ42
Compaq Presario
CQ42
Compaq Presario
CQ42
Discrete UMA Discrete UMA Models
150-199
Smart-pin AC
Keyboard/ pointing devices
TouchPad with 2
Power requirements
65-W AC adapter
90-W AC adapter
Security Security cable slot √√√√√
Operating system
adapter plug
14.0-inch keyboard √√√√√
buttons and 2-way scroll (taps enabled as default)
6-cell (47-Wh) 2.20­Ah Li-ion battery
with Smart-Pin DC connector
with Smart-Pin DC connector
Preinstalled:
√√√√√
√√√√√
√√√√√
√√ √√
UMA Models
100-149
Windows 7
Professional (32 & 64 bit)
Windows 7 Home
Premium (32 & 64 bit)
Windows 7 Home
Basic (32 & 64 bit)
Free DOS √√√√√
Serviceability End-user
replaceable parts:
AC adapter √√√√√
Battery (system) √√√√√
Hard drive √√√√√
Memory module √√√√√
Optical drive √√√√√
Mini-card device √√√√√
√√√√
√√√√√
√√√√√
ENWW 9
10 Chapter 1 Product description ENWW

2 External component identification

Identifying the hardware

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.
To see a list of hardware installed in the computer, follow these steps:
1. Select Start > My Computer.
2. In the left pane of the System Tasks window, select View system information.
3. Select Hardware tab > Device Manager.
You can also add hardware or modify computer configurations using Device Manager.
ENWW Identifying the hardware 11

Top components

TouchPad

Component Description
(1)
(2) TouchPad zone Moves the pointer and selects or activates items on the
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
TouchPad off indicator To switch the TouchPad zone on and off, quickly double-tap
the TouchPad off indicator.
NOTE: When the TouchPad zone is active, the light is off.
screen.
There is an unmarked scroll zone inside the right edge of the TouchPad. To scroll up and down using the TouchPad vertical scroll zone, slide your finger up or down inside the right edge of the TouchPad. For more information about TouchPad features, refer to” Using the TouchPad” section later in this guide.
12 Chapter 2 External component identification ENWW

Lights

Component Description
(1) TouchPad light
(2) Caps lock light On: Caps lock is on.
(3)
(4)
Power light
Wireless light
On: The TouchPad is disabled.
Off: The TouchPad is enabled.
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Amber: All wireless devices are off.
ENWW Top components 13

Button and speakers

Component Description
(1) Speakers (2) Produce sound.
(2) Power button
When the computer is off, press the button to turn on the
computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, briefly press
the button to exit Sleep.
When the computer is in Hibernation, briefly press the
button to exit Hibernation.
If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.
14 Chapter 2 External component identification ENWW

Keys

Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Displays system information when pressed in combination with
(3)
(4)
(5) Navigation keys Navigate using the Up, Down, Left and Right arrow keys.
(6) Action keys Execute frequently used system actions.
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the pointer.
the fn key.
the esc key.
ENWW Top components 15

Display

Component Description
(1) Internal microphone Records sound.
(2) Integrated webcam (select models only) Records audio and video and captures still photographs.
(3) Integrated webcam light (select models only) On: The integrated webcam is in use.
16 Chapter 2 External component identification ENWW

Right-side components

Component Description
(1) Optical drive Reads and writes to optical discs.
(2) Optical drive light Blinking: The optical drive is being accessed.
(3)
(4) RJ-11 (modem) jack (select models only) Connects a modem cable.
(5) AC adapter/power/battery light
(6)
(7)
USB port Connects an optional USB device.
White: The computer is connected to external power and
the battery is fully charged.
Blinking white: The computer is in the Sleep state.
Amber: A battery is charging.
Power connector Connects an AC adapter.
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or stolen.
ENWW Right-side components 17

Left-side components

Component Description
(1)
(2) Vent Enables airflow to cool internal components.
(3) HDMI port (select models only) Connects an optional video or audio device, such as a high-
(4)
(5)
(6)
(7)
(8) Digital Media Slot (select models only) Supports the following optional digital card formats:
External monitor port Connects an external VGA monitor or projector.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
definition television, or any compatible digital or audio component.
RJ-45 (network) jack Connects a network cable.
USB ports (2) Connects optional USB devices.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
Memory Stick (MS)
Memory Stick Pro (MSP)
MultiMediaCard (MMC)
Secure Digital (SD) Memory Card
xD-Picture Card (XD)
(9)
Drive light On: The hard drive is in use.
18 Chapter 2 External component identification ENWW

Bottom components

Component Description
(1) Battery bay Holds the battery.
(2)
(3) Vents (4) Enable airflow to cool internal components.
(4)
(5)
Battery release latch Releases the battery from the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Memory module compartment Contains 2 memory module slots and, on select models,
the wireless LAN (WLAN) device.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
Hard drive bay Holds the hard drive.
ENWW Bottom components 19

Wireless antennas

At least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer.
NOTE: For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
20 Chapter 2 External component identification ENWW
Loading...
+ 122 hidden pages