Compaq Evo N1000v, Presario 1500, Evo N1020v Service Manual

Maintenance and Service Guide

Compaq Evo Notebook N1020v Series Compaq Evo Notebook N1000v Series Compaq Presario 1500 Series Mobile PC

Document Part Number: 279372-002

November 2002

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Second Edition November 2002 First Edition July 2002 Document Part Number: 279372-002

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–29

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30

1.5 Computer External Components . . . . . . . . . . . . . . . 1–31

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18

3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–13

5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–15

5.7 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . . 5–18

5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

iv Maintenance and Service Guide

5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5–41

5.17 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–46

5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.23 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60

6 Specifications

A Connector Pin Assignments

B Screw Listing

C Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Index

Maintenance and Service Guide v

Product Description

The Compaq Evo Notebook N1020v Series, Evo Notebook N1000v Series, and Presario 1500 Series Mobile PCs offer advanced modularity, Intel Mobile Pentium 4 and Intel Celeron processors with SpeedStep technology and 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Evo Notebook N1020v Series, N1000v Series, and Presario 1500 Series Mobile PC

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Computer models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N1020v, N1000v, and Presario 1500

Model Naming Conventions

Key

N1020v P 220 P5 40 V C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type P = Intel Pentium 4 C = Intel Celeron

3 Processor speed 220 = 2.2 GHz

4Display type/

size/resolution

5 Hard drive size 60 = 60 GB

6 Optical drive

designator

7 Integrated

communication

8 RAM 51 = 512 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

10 SKU#

N = Evo Notebook P = Presario

200 = 2.0 GHz 180 = 1.8 GHz 170 = 1.7 GHz

P = SXGA+ (1400 × 1050) X = XGA (1024 × 768)

40 = 40 GB

V = DVD-ROM drive W = DVD-RW drive

M = Modem 0 = None

38 = 384 MB

1020 = 1020 Series 1000 = 1000 Series 1500 = 1500 Series

160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz

30 = 30 GB 20 = 20 GB

D = CD-ROM drive R = CD-RW drive

C = Modem/NIC

25 = 256 MB 12 = 128 MB

E = Windows XP

5 = 15.x inch 4 = 14.x inch

combination card

Home

1–2 Maintenance and Service Guide

Product Description

Table 1-2

Compaq Evo Notebook N1020v Models

The following Evo Notebook N1020v models use config. code LDMZ and feature:

■

TouchPad pointing device

■

8-cell, 4.4-Ah lithium ion (Li ion) battery pack

■

2-year warranty

■

diskette drive

N1020v P 240 X5 40 W C 25 E

Germany 470045-522

N1020v P 240 X5 40 W C 25 O

Germany 470050-123

N1020v P 200 X4 30 V C 25 E

Germany 470045-521

N1020v P 200 X4 30 V C 25 O

Germany 470050-122

N1020v P 180 X5 30 W C 25 O

Germany 470048-008

N1020v P 180 X4 30 V C 25 O

Germany 470048-007

N1020v C 160 X4 30 W C 25 E

Germany 470049-801

N1020v C 150 X4 20 V C 25 E

Germany 470049-800

N1020v C 150 X4 20 V C 25 O

Germany 470050-730

Maintenance and Service Guide 1–3

Product Description

Table 1-2

Compaq Evo Notebook N1020v Models

The following Evo Notebook N1020v models use config. code LDLZ and feature:

■

TouchPad pointing device

■

8-cell, 4.4-Ah lithium ion (Li ion) battery pack

■

1-year warranty

■

diskette drive

N1020v P 240 P5 40 W C 25 E

Japan 470047-926 Japan (English) 470047-929

N1020v P 240 P5 40 W C 25 O

Japan 470045-698 Japan (English) 470045-699

N1020v P 240 X5 40 W C 25 E

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470045-654 470045-657 470045-658 470045-662

470045-663 470045-666 470045-667 470045-670 470045-671 470045-674

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470045-675 470045-678 470045-679 470045-653 470045-682 470045-683 470045-686 470045-687 470045-690 470045-691

1–4 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N1020v Models

N1020v P 240 X5 40 W C 25 O

Asia/Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Greece/Poland Hong Kong Hungary India Israel Italy Korea

N1020v P 240 X5 40 V C 25 O

470051-325 470051-312 470050-058 470050-116 470050-061 470050-062 470050-066

470050-067 470045-649 470050-070 470051-336 470050-071 470051-329 470050-074 470050-076 470051-340

Latin America Latin America

(NAFTA) The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

Product Description

(Continued)

470050-101 470050-115

470050-079 470050-080 470050-085 470050-086 470050-057 470050-089 470050-090 470050-093 470050-094 470051-332 470051-319 470050-097 470050-098 470045-648

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N1020v P 240 X4 40 W C 25 O

Brazil Latin America

470050-708 470050-710 470050-711 470050-712

470050-714 470050-715 470050-716 470050-718 470050-719 470050-720

470050-117 470050-102

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

Latin America

(NAFTA)

United States

470050-721 470050-722 470050-723 470050-707 470050-724 470050-725 470050-726 470050-727 470050-728 470050-729

470050-114

470051-359

Maintenance and Service Guide 1–5

Product Description

Table 1-2

Compaq Evo Notebook N1020v Models

N1020v P 200 X5 30 W C 25 O

(Continued)

Brazil Latin America

N1020v P 200 X4 30 W C 25 O

Brazil Latin America

N1020v P 200 X4 30 V C 25 E

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N1020v P 200 X4 30 V C 25 O

Belgium Czech Republic Denmark European

International France French Canada Greece/Poland Hungary Israel Italy The Netherlands

470050-118 470050-104

470050-119 470050-105

470045-655 470045-656 470045-659 470045-660

470045-664 470045-665 470045-668 470045-669 470045-672 470045-673

470050-059 470050-060 470050-064 470050-065

470050-068 470045-650 470050-069 470050-072 470050-073 470050-077 470050-078

Latin America

(NAFTA)

United States

Latin America

(NAFTA)

United States

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom United States

470050-113

470051-360

470050-111

470051-361

470045-676 470045-677 470045-680 470045-652 470045-681 470045-684 470045-685 470045-688 470045-689 470045-692

470050-081 470050-084 470050-087 470050-056 470050-088 470050-091 470050-092 470050-095 470050-096 470050-099 470045-647

1–6 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N1020v Models

N1020v P 200 X4 20 V C 25 O

(Continued)

Product Description

Asia/Pacific Australia Hong Kong India Korea

N1020v P 200 X4 20 D C 25 O

Asia/Pacific Australia Hong Kong India Japan

N1020v P 200 X4 20 D C 12 2

Japan 470045-697 Japan (English) 470045-700

N1020v P 180 X5 30 W C 25 O

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470051-324 470051-311 470051-335 470051-328 470051-338

470051-323 470051-296 470051-334 470051-327 470045-696

470047-943 470047-946 470047-947 470047-950

470047-952 470047-960 470047-962 470047-966 470047-980 470047-985

People’s

Republic of

China Ta i wa n Thailand

Japan (English) Korea Ta i wa n Thailand

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470051-343

470051-331 470051-316

470045-701 470051-337 470051-330 470051-314

470047-986 470047-989 470047-990 470047-937 470047-993 470047-994 470047-998 470048-001 470084-004 470804-005

N1020v P 180 X4 40 W C 40 O

Asia/Pacific Australia

470051-326 470051-313

Korea Ta i wa n

470051-341 470051-333

Maintenance and Service Guide 1–7

Product Description

Table 1-2

Compaq Evo Notebook N1020v Models

N1020v P 180 X4 30 W C 25 O

(Continued)

Brazil Latin America Latin America

(NAFTA)

N1020v P 180 X4 30 V C 25 O

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

N1020v C 160 X4 30 W C 25 E

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470050-120 470050-106 470050-110

470047-944 470047-945 470047-948 470047-949

470047-955 470047-959 470047-963 470047-964 470047-983 470047-984

470049-667 470049-670 470049-671 470047-921

470049-674 470049-675 470049-678 470049-679 470049-682 470049-780

People’s

Republic of China

United States

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470051-344

470051-362

470047-987 470047-988 470047-991 470047-934 470047-992 470047-995 470047-996 470048-002 470048-003 470048-006

470049-781 470049-784 470049-785 470049-666 470049-788 470049-789 470049-792 470049-793 470049-797 470049-798

N1020v C 160 X4 30 W C 25 O

Brazil Latin America

470050-121 470050-107

Latin America

(NAFTA)

United States

470050-108

470051-363

1–8 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N1020v Models

N1020v C 160 X4 20 D C 25 E

(Continued)

Product Description

French Canada Japan

N1020v C 160 X4 20 D C 25 O

Japan Japan (English)

N1020v C 160 X4 20 D C 12 2

Japan 470045-695 Japan (English) 470045-702

N1020v C 150 X4 20 V C 25 E

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470045-651 470047-933

470047-932 470047-931

470049-668 470049-669 470049-672 470049-661

470049-673 470049-676 470049-677 470049-680 470049-681 470049-779

Japan English United States

United States 470047-364

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470047-930 470045-646

470049-782 470049-783 470049-786 470049-665 470049-787 470049-790 470049-791 470049-794 470049-795 470049-799

Maintenance and Service Guide 1–9

Product Description

Table 1-3

Compaq Evo Notebook N1000v Models

The following Evo Notebook N1000v models use config. code KQDZ and feature:

■

Dual Stick pointing device (TouchPad and pointing stick)

■

8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■

3-year warranty

■

diskette drive

■

32 MB of discrete video memory

N1000v P 180 P5 40 W C 25 O

Australia 470038-699

N1000v P 180 P5 40 W C 25 2

Australia 470038-700

N1000v P 180 X4 40 W C 25 O

Australia 470038-697

N1000v P 180 X4 40 W C 25 2

Australia 470038-698

N1000v P 170 X5 30 W C 25 O

Asia Pacific Australia French Canada

470038-336 470038-333 470039-985

Korea United States

470038-341 470037-782

N1000v P 170 X5 30 W C 25 2

Asia Pacific Australia French Canada

470038-335 470038-334 470039-988

Korea United States

470038-342 470037-783

N1000v P 170 X4 30 V C 25 O

Australia 470038-695

N1000v P 170 X4 30 V C 25 2

Australia 470038-696

1–10 Maintenance and Service Guide

Product Description

Table 1-3

Compaq Evo Notebook N1000v Models

The following Evo Notebook N1000v models use config. code KT2Z and feature:

■

TouchPad pointing device

■

8-cell, 4.0-Ah Li ion battery pack

■

2-year warranty

■

diskette drive

■

32 MB of discrete video memory

N1000v P 220 P5 30 W C 25 O

Germany 470036-634

N1000v P 220 P5 30 W C 25 2

Germany 470036-635

N1000v P 200 X4 20 V C 25 O

Germany 470036-632

N1000v P 200 X5 20 V C 25 2

Germany 470036-633

(Continued)

Maintenance and Service Guide 1–11

Product Description

Table 1-3

Compaq Evo Notebook N1000v Models

The following Evo Notebook N1000v models use config. code KQFZ and feature:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

N1000v P 220 P5 40 W C 25 O

Japan 470036-636 Japan (English) 470036-639

N1000v P 220 P5 30 W C 25 O

(Continued)

Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy The Netherlands Norway

470036-696 470036-700 470036-704 470036-707 470038-312 470036-712 470036-715 470036-720 470036-723 470036-730 470036-733

Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom United States

N1000v P 220 P5 30 W C 25 2

Belgium Czech Republic Denmark France Greece/Poland Hungary Israel Italy The Netherlands Norway

470036-697 470036-701 470036-705 470036-706 470036-713 470036-714 470036-721 470036-722 470036-731 470036-732

Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

N1000v P 220 P5 30 V C 25 O

Taiwan 470038-800

470036-739 470036-743 470036-692 470036-748 470036-751 470036-756 470036-759 470036-764 470036-767 470038-311

470036-741 470036-742 470036-693 470036-749 470036-750 470036-757 470036-758 470036-765 470036-766

1–12 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N1000v Models

N1000v P 220 P5 30 V C 25 2

Taiwan 470038-801

N1000v P 220 X5 30 W C 25 O

Product Description

(Continued)

Latin America 470037-832 Latin America

(NAFTA)

N1000v P 200 P5 30 V C 25 O

Hong Kong 470038-807

N1000v P 200 X5 30 W C 25 O

Asia Pacific Australia French Canada Korea Latin America

N1000v P 200 X5 30 W C 25 2

French Canada Latin America

N1000v P 200 X5 20 W C 25 O

Latin America 4770037-831 Latin America

N1000v P 200 X5 20 D C 12 O

Asia Pacific Australia Japan Japan (English)

N1000v P 200 X5 20 D C 12 2

470037-828 470037-824 470036-619 470037-829 470036-616

4770036-620 4770036-622

470037-957 470037-953 470036-638 470036-641

Latin America

(NAFTA) Thailand United States

Latin America

(NAFTA) United States

(NAFTA)

Korea Ta i wa n Thailand

470037-833

470036-617

470037-825 470036-618

4770036-623

4770036-621

470037-834

470037-960 470038-782 470037-956

Japan Japan (English)

470036-637 470036-640

Taiwan 470038-783

Maintenance and Service Guide 1–13

Product Description

Table 1-3

Compaq Evo Notebook N1000v Models

N1000v P 200 X4 30 W C 25 O

(Continued)

Brazil Latin America

N1000v P 200 X4 30 V C 25 O

People’s Republic of

China

N1000v P 200 X4 20 V C 25 O

Asia Pacific Australia Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Korea Latin America Latin America

(NAFTA)

470038-304 470038-299

470038-791

470037-837 470037-835 470036-694 470036-698 470036-702 470036-709 470036-629 470036-710 470036-717 470036-718 470036-725 470037-838 470036-625 470036-624

Latin America

(NAFTA) United States

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

470038-305

470038-310

470036-727 470036-735 470036-736 470036-745 470036-689 470036-746 470036-753 470036-754 470036-761 470038-803 470037-836 470036-762 470036-769 470036-628

1–14 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N1000v Models

N1000v P 200 X4 20 V C 25 2

(Continued)

Product Description

Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Latin America Latin America

(NAFTA)

The Netherlands

N1000v P 200 X4 20 D C 12 O

Hong Kong 470038-804 People’s

N1000v P 160 X4 30 W C 25 O

Brazil Latin America

N1000v P 150 X4 20 V C 25 O

Brazil Latin America

470036-695 470036-699 470036-703 470036-708 470036-630 470036-711 470036-716 470036-719 470036-724 470036-626 470036-627

470036-728

470038-303 470038-300

470038-302 470038-301

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States

Republic of

China

Latin America

(NAFTA) United States

Latin America

(NAFTA) United States

470036-734 470036-737 470036-744 470036-690 470036-747 470036-752 470036-755 470036-760 470038-802 470036-763 470036-768 470036-631

470038-790

470038-306

470038-309

470038-307

470038-308

N1000v C 150 X4 20 V C 25 O

Asia Pacific Australia French Canada Korea

470037-827 470037-823 470037-787 470037-830

Norway Thailand United States

470037-809 470037-826 470037-785

Maintenance and Service Guide 1–15

Product Description

Table 1-3

Compaq Evo Notebook N1000v Models

N1000v C 150 X4 20 V C 25 2

French Canada 4770037-786 United States 470037-784

N1000v C 150 X4 20 D C 12 O

(Continued)

Asia Pacific Australia Hong Kong Japan Japan (English)

N1000v C 150 X4 20 D C 12 2

Japan 470037-950 Japan (English) 470037-952

N1000v C 150 X4 20 D C 12 E

Japan 470038-313 Japan (English) 470038-314

N1000v C 140 X4 20 D C 12 E

United States (NAFTA) 470040-456

470037-958 470037-954 470038-805 470037-949 470037-951

Korea Ta i wa n Thailand United States

470037-959 470038-793 470037-955 470041-610

Table 1-4

Compaq Presario 1500 Models

The following Presario 1500 notebook models use config. code LDLZ and feature:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

2-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1527 P 240 X5 30 W C 51 E

Germany 470046-799

P1525 P 240 X5 30 W C 25 E

Belgium Germany

470045-511 470045-530

Norway 470045-534

1–16 Maintenance and Service Guide

Product Description

Table 1-4

Compaq Presario 1500 Models

P1522 P 200 X4 30 W C 25 E

Belgium 470046-243

The following Presario 1500 notebook models use config. code KT2Z and feature:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

2-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1515 P 240 X5 30 W C 25 E

(Continued)

Belgium Germany

470044-593 470044-594

Italy The Netherlands

P1510 P 220 X5 30 W C 25 E

Belgium Denmark Germany Italy

470036-664 470036-665 470036-667 470036-599

The Netherlands Norway Sweden/Finland

P1508 P 200 X5 20 V C 25 E

Sweden/Finland 470041-611

P1507 P 200 X4 20 W C 25 E

The Netherlands 470039-996

P1505 P 200 X4 20 W C 25 E

Belgium Denmark Germany Italy

470036-663 470036-597 470036-666 470036-668

The Netherlands Norway Sweden/Finland

470044-595 470044-596

470036-670 470036-671 470036-673

470036-669 470036-672 470036-598

Maintenance and Service Guide 1–17

Product Description

Table 1-4

Compaq Presario 1500 Models

The following Presario 1500 notebook models use config. code LDLZ and feature:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1525 P 240 P5 40 W C 51 E

(Continued)

Canada (English) French Canada

470047-864 470047-863

United States 470046-473

P1522 P 240 X5 60 W C 51 O

Latin America 470045-559 Latin America

470045-560

(NAFTA)

P1575 P 240 X5 40 W C 51 E

Korea 470050-054

P1528 P 240 X5 40 W C 51 E

United States 470046-474

P1580 P 240 X5 40 W C 25 E

Asia Pacific 470050-696 Thailand 470050-701

P1513 P 240 X5 40 W C 25 E

Korea 470045-728

P1527 P 240 X5 30 W C 51 E

The Netherlands 470048-572

P1555 P 240 X5 30 W C 25 E

Asia Pacific Australia/New Zealand India

470047-701 470047-705 470047-700

Korea Thailand

470050-053 470047-704

1–18 Maintenance and Service Guide

Table 1-4

Compaq Presario 1500 Models

P1525 P 240 X5 30 W C 25 E

(Continued)

Product Description

Czech Republic Denmark European

International France Greece/Poland Israel Italy The Netherlands

P1516 P 240 X5 30 W C 25 E

European

International

P1515 P 240 X5 30 W C 25 E

European

International France Greece/Poland

P1510 P 240 X5 30 W C 25 E

Australia 470045-732

P1508 P 240 X5 30 W C 25 E

Asia Pacific 470045-720 Thailand 470045-719

P1510 P 240 X5 30 V C 25 E

470045-421 470047-908 470045-550

470045-551 470045-552 470045-553 470047-909 470047-910

470047-873

470044-599

470047-867 470044-600

Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

Israel Russia Saudi Arabia Switzerland

470047-911 470045-554 470045-420 470045-555 470047-912 470047-913 470045-556 470045-557 470045-558

470044-601 470047-347 470044-598 470044-802

India 470045-723

P1514 P 240 X5 20 V C 25 E

Korea 470045-729

P1572 P 240 X4 40 W C 25 E

Hong Kong 470050-700

Maintenance and Service Guide 1–19

Product Description

Table 1-4

Compaq Presario 1500 Models

P1520 P 240 X4 40 W C 25 E

(Continued)

Latin America 470045-422 Latin America

(NAFTA)

P1508 P 240 X4 40 W C 25 E

Hong Kong 470045-737

P1568 P 240 X4 40 V C 25 E

Taiwan 470050-704

P1532 P 240 X4 30 W C 25 E

Asia Pacific 470050-697

P1570 P 240 X4 30 V C 25 E

Hong Kong 470050-699 Taiwan 470048-576

P1545 P 240 X4 30 V C 25 E

India 470047-699

P1515 P 240 X4 30 V C 25 E

Korea 470045-730

P1512 P 240 X4 30 V C 25 E

Taiwan 470045-739

P1511 P 240 X4 30 V C 12 E

India 470045-725

470045-429

P1550 P 240 X4 20 W C 25 E

Australia/New Zealand 470047-706

P1509 P 240 X4 20 W C 25 E

Australia 470045-731

P1565 P 240 X4 20 V C 25 E

Hong Kong 470048-578 Korea 470050-055

1–20 Maintenance and Service Guide

Product Description

Table 1-4

Compaq Presario 1500 Models

P1509 P 240 X4 20 D C 25 E

Asia Pacific 470045-721 Thailand 470045-722

P1512 P 240 X4 20 D C 12 E

India 470045-726

P1523 P 200 X5 20 W C 25 E

France 470048-571

P1505 P 200 X4 40 W C 25 E

Hong Kong 470042-497

P1522 P 200 X4 30 W C 25 E

Czech Republic European

International France

P1516 P 200 X4 30 W C 25 E

470046-238 470046-239

470046-240

Greece/Poland Saudi Arabia United Kingdom

(Continued)

470046-783 470046-235 470046-241

Canada (English) French Canada

1507 P 200 X4 30 W C 25 E

Hong Kong 470045-736

P1538 P 200 X4 30 V C 25 E

Taiwan 470050-703

P1511 P 200 X4 30 V C 25 E

Taiwan 470046-696

P1508 P 200 X4 20 W C 25 E

Asia Pacific 470041-812 Australia 470041-811

P1536 P 200 X4 20 V C 25 E

Taiwan 470050-705

470047-878 470047-879

United States 470047-876

Maintenance and Service Guide 1–21

Product Description

Table 1-4

Compaq Presario 1500 Models

P1506 P 200 X4 20 V C 25 E

Hong Kong 470045-735

P1540 P 200 X4 20 R C 25 E

Asia Pacific 470047-702 Thailand 470047-703

P1535 P 200 X4 20 R C 25 E

India 470047-698

P1510 P 200 X4 20 D C 12 E

Taiwan 470045-738

P1530 P 190 X4 30 V C 25 E

People’s Republic of

China

P1520 P 180 X5 40 W C 51 E

Canada (English) French Canada

470047-697

470047-865 470047-866

United States 470047-344

(Continued)

P1531 P 180 X4 30 V C 25 E

People’s Republic of

China

P1502 P 180 X4 30 V C 12 E

People’s Republic of

China

P1528 P 180 X4 20 D C 25 E

Asia Pacific 470050-698

P1504 P 160 X4 30 W C 25 E

Hong Kong 470040-458

P1522 C 170 X4 20 D C 25 E

People’s Republic of

China

470048-574

470045-734

470050-706

1–22 Maintenance and Service Guide

Product Description

Table 1-4

Compaq Presario 1500 Models

P1525 C 160 X4 20 R C 25 E

Asia Pacific 470050-695 Taiwan 470048-577

P1520 C 160 X4 20 D C 25 E

(Continued)

People’s Republic of

470048-575

China

The following Presario 1500 notebook model uses config. code KQF1 and features:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1505 P 160 X5 30 W C 25 E

United States 470037-316 Wireless promotional model

The following Presario 1500 notebook model uses config. code KQF2 and features:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1501 P 160 P5 30 W C 25 E

United States 470037-317

Maintenance and Service Guide 1–23

Product Description

Table 1-4

Compaq Presario 1500 Models

The following Presario 1500 notebook model uses config. code KQF3 and features:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1500 C 150 X4 20 W C 25 E

United States 470038-813 Wireless promotional model

The following Presario 1500 notebook model uses config. code KQF4 and features:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1510 P 220 P5 40 W C 51 E

(Continued)

United States 470036-657 Wireless promotional model

The following Presario 1500 notebook models use config. code KQFZ and feature:

■

TouchPad

■

8-cell, 4.0-Ah Li ion battery pack

■

1-year warranty

■

diskette drive

■

32 MB of discrete video memory

P1510 P 220 X5 30 W C 25 E

Europe International Greece/Poland Hungary Israel

470036-775 470036-778 470036-779 470036-782

Russia Saudi Arabia Switzerland United Kingdom

470036-786 470036-771 470036-596 470036-796

P1502 P 220 X5 30 W C 51 E

Latin America 470036-600 Latin America

470036-799

(NAFTA)

1–24 Maintenance and Service Guide

Table 1-4

Compaq Presario 1500 Models

P1500 P 220 X5 30 W C 25 E

(Continued)

Product Description

Asia Pacific Australia

P1510 P 200 P5 40 W C 51 E

French Canada 470036-593 Canada 470037-841

P1501 P 200 X5 30 W C 25 E

Korea 470036-815

P1507 P 200 X5 30 V C 25 E

India 470038-332

P1505 P 200 X5 20 W C 25 E

Europe International Greece/Poland Hungary Israel

P1504 P 200 X5 20 V C 25 E

Korea 470037-904

P1506 P 200 X4 30 V C 12 E

India 470038-327

P1501 P 200 X4 20 W C 25 E

Latin America 470036-601 Latin America

P1500 P 200 X4 20 W C 25 E

470036-808 470036-800

470036-774 470036-594 470036-780 470036-781

Korea Thailand

Russia Saudi Arabia Switzerland United Kingdom

(NAFTA)

470036-816 470038-324

470036-785 470036-770 470036-792 470036-797

470036-602

Taiwan 470038-812

Maintenance and Service Guide 1–25

Product Description

Table 1-4

Compaq Presario 1500 Models

P1500 P 200 X4 20 W C 25 E

Australia 470036-818

P1503 P 200 X4 20 D C 25 E

(Continued)

Asia Pacific Korea

P1505 P 200 X4 20 D C 12 E

India 470038-326

P1500 P 160 X4 20 V C 25 E

Hong Kong 470038-810

P1500 P 160 X4 20 V C 12 E

People’s Republic of

China

P1500 P 150 X4 30 D C 12 E

Taiwan 470037-320

P1500 C 150 X4 20 D C 12 E

Taiwan 470038-811

470036-805 470036-813

470037-319

Thailand 470036-804

1.2 Features

The notebook has the following features:

■

The following processors are available, varying by notebook model:

❏

The Evo Notebook N1020v features an Intel Mobile Pentium 4 2.4-, 2.0-, or 1.8-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.6- or 1.5-GHz processor with 256-KB integrated L2 cache.

1–26 Maintenance and Service Guide

Product Description

❏

The Evo Notebook N1000v features an Intel Mobile Pentium 4 2.2-, 2.0-, 1.8-, 1.7-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.5- or 1.4-GHz processor with 256-KB integrated L2 cache.

❏

The Presario 1500 features an Intel Mobile Pentium 4

2.4-, 2.2-, 2.0-, 1.9-, 1.8-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.6- or

1.5-GHz processor with 256-KB integrated L2 cache.

■

ATI P7 graphics accelerator with 32 MB of shared Synchronous DRAM (SDRAM) and 4X AGP graphics card

■

128-MB high-performance SDRAM, expandable to 1.0 GB

■

Microsoft Windows 2000, Windows XP Home, or Windows XP Professional, varying by computer model

■

15.0-inch SXGA+ (1400 × 1050) or XGA (1024 × 768), or

14.1-inch XGA (1024 × 768), TFT display with over 16.7 million colors, varying by computer model

■

Full-size Windows 98 keyboard with:

❏

TouchPad pointing device (Evo Notebook N1020v and N1000v and Presario 1500 models)

❏

Dual Stick (TouchPad and point stick; Evo Notebook N1020v and N1000v models only)

■

Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem

■

Integrated wireless support of 802.11b and Bluetooth devices through MultiPort

■

Support for one Type I or II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards

■

External 65 W AC adapter with power cord

■

8-cell Li ion battery pack

■

40-, 30-, or 20-GB high-capacity hard drive, varying by computer model

Maintenance and Service Guide 1–27

Product Description

■

1.44-MB diskette drive

■

Support for the following drives through the fixed optical drive:

❏

■

Connectors for:

❏

24X Max CD-ROM drive 16X Max CD-RW drive 8X Max DVD-ROM drive 8X Max DVD-ROM/CD-RW combination drive

RJ-45 network RJ-11 modem Universal serial bus Parallel devices External monitor AC power Stereo line out/headphone Mono microphone S-video Port replicator Infrared 1394 digital input

■

JBL Pro stereo speakers with bass reflex

■

Dolby Digital certified sound

1–28 Maintenance and Service Guide

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

2. Remove the RTC battery (refer to Section 5.7, “Disk Cell RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1.4 Power Management

Product Description

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■

Standby

■

Hibernation

■

Setting customization by the user

■

Hotkeys for setting level of performance

■

Smart battery that provides an accurate battery power gauge

■

Battery calibration

■

Lid switch suspend/resume

■

Power/Suspend button

■

Advanced Configuration and Power Management (ACP) compliance

Maintenance and Service Guide 1–29

Product Description

1.5 Computer External Components

The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-5.

Figure 1-2. Front and Right Side Components

Table 1-5

Front and Right Side Components

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Power/Standby light On: Power is turned on.

Off: Power is turned off. Blinking: Computer is in Standby mode.

1–30 Maintenance and Service Guide

Product Description

Table 1-5

Front and Right Side Components

Item Component Function

3 Display release latch Opens the computer.

4 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

5 Battery bay Accepts an 8-cell Li ion battery pack.

6 Optical drive bay Accepts a CD-ROM, CD-RW, DVD-ROM, or

DVD/CD-RW combination drive.

7 Infrared port Provides wireless communication

between the computer and another infrared-equipped device using an infrared beam.

8 1394 jack Connects IEEE 1394-compliant products,

such as digital camcorders, video editing equipment, VCRs, cameras, and audio players. A 1394 firewire cable is required for use with this jack.

(Continued)

Maintenance and Service Guide 1–31

Product Description

The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-6.

Figure 1-3. Rear Panel and Left Side Components

Table 1-6

Rear Panel and Left Side Components

Item Component Function

1 Mono microphone jack Connects a mono microphone, disabling the

built-in microphone.

2 Stereo speaker/

headphone jack

3 DC power jack Connects any one of the following:

1–32 Maintenance and Service Guide

Connects stereo speakers, headphones, headset, or television audio.

■

AC adapter

■

Optional automobile power adapter/charger

■

Optional aircraft power adapter

Product Description

Table 1-6

Rear Panel and Left Side Components

Item Component Function

4 Vents Allow airflow to cool internal components.

CAUTION: To prevent damage, the computer shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

5 USB connectors (2) Connect USB devices.

6 Fan Provides airflow to cool internal

components.

7 S-Video connector Connects a television, VCR, camcorder, or

overhead projector.

(Continued)

8 External monitor

connector

9 External

keyboard/mouse connector

10 Parallel connector Connects a parallel device.

11 RJ-45 network jack Connects the network cable. A network

12 RJ-11 modem jack Connects the modem cable to an internal

13 Security cable slot Attaches an optional security cable to

14 PC Card eject button Ejects a PC Card from the PC Card slot.

15 PC Card slot Supports a 32-bit (CardBus) or 16-bit

16 Diskette drive Accepts diskettes.

Maintenance and Service Guide 1–33

Connects an external monitor or overhead projector.

Connects an optional full-sized keyboard or mouse. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.

cable is not included with the computer.

modem. A modem cable is included with internal modem models.

the computer.

PC Card.

Product Description

The computer keyboard components are shown in Figure 1-4 and described in Table 1-7.

Figure 1-4. Keyboard Components

Table 1-7

Keyboard Components

Item Component Function

1–34 Maintenance and Service Guide

through

function keys

Num lock

key Turns on the numeric lock function.

F12

Perform preset functions.

On: Num lock is on and the embedded numeric keypad is enabled.

Table 1-7

Keyboard Components

Item Component Function

Product Description

(Continued)

3 Embedded numeric

keypad

4 Cursor control keys Move the cursor around the screen.

5 Windows application

key

6 Windows logo keys Display the Windows Start menu.

key Used with hotkeys to perform preset hotkey

Converts keys to numeric keypad.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

functions.

Maintenance and Service Guide 1–35

Product Description

The computer top components are shown in Figure 1-5 and described in Table 1-8.

Figure 1-5. Top Components

Table 1-8

Top Components

Item Component Function

1 Power light On: Power is turned on.

Blinking: Computer is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

2 Num lock light On: Num lock is on and the embedded

numeric keypad is enabled.

3 Easy Access

Buttons (3)

1–36 Maintenance and Service Guide

Provide quick access to the Internet. Refer to the Hardware Guide that ships with the computer for information about these buttons.

Product Description

Table 1-8

Top Components

Item Component Function

4 Power button Turns on the computer. Use the operating

system Shut Down command to turn off the computer.

5 Digital audio button Launches Windows Media Player to play

MP3 music.

6 Volume control buttons Adjust the volume of the stereo speakers.

7 Caps lock light On: Caps lock is on.

8 Drive indicator light Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

9 Display lid switch Turns off the computer display if the

computer is closed while on.

10 Microphone Allows for audio input.

11 TouchPad Moves the mouse cursor, selects, and

activates.

12 TouchPad buttons Function like the left and right mouse

buttons on an external mouse.

(Continued)

13 EasyScroll Scrolls the screen left, right, up, and down.

14 Battery power light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

15 Power/Standby light On: Power is turned on.

Off: Power is turned off. Blinking: Computer is in Standby mode.

Maintenance and Service Guide 1–37

Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-9.

Figure 1-6. Bottom Components

Table 1-9

Bottom Components

Item Component Function

1 Connector cover Protects the parallel, external

monitor, external keyboard/mouse, and USB connectors.

2 Docking connector Connects the computer to an

optional port replicator.

1–38 Maintenance and Service Guide

Table 1-9

Bottom Components

Item Component Function

(Continued)

Product Description

3 Mini PCI communications

compartment

4 Hard drive bay Supports the primary hard drive.

5 Hard drive retention screw Secures the hard drive to the

6 Certificate of Authenticity label Contains the Product Key, which

7 Serial number Identifies the computer; needed

8 Battery pack release switch Releases the battery pack from

9 Battery bay Accepts an 8-cell Li ion

10 Memory expansion

compartment

Contains the mini PCI modem card.

The hard drive is secured to the computer by one screw.

computer.

may need to be entered before using some Windows operating systems.

when you call Compaq customer support.

the battery compartment.

battery pack.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

Maintenance and Service Guide 1–39

Product Description

1.6 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■

Memory expansion board

■

Hard drive

■

Display

■

Keyboard/TouchPad or pointing stick

■

Audio

■

Intel Mobile Pentium 4 processors with SpeedStep technology or Intel Celeron processors

■

Fan

■

PC Card

■

Modem or modem/NIC

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high-temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

CAUTION: To properly ventilate the computer, allow at least a

7.6-cm (3-inch) clearance on the left and right sides of the computer.

1–40 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

The computer features two Compaq system management utilities:

■

Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide 2–1

Troubleshooting

■

Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to:

❏

Display system information.

❏

Test system components.

❏

Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. Press

while the

F10

F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏

To change the language, press

❏

To view navigation information, press

❏

To return to the Computer Setup menu, press

F2.

F1.

esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer:

❏

Select File > Save Changes and Exit and press

enter.

❏

Select File > Ignore Changes and Exit and press

4. When you are prompted to confirm your action, press

enter.

F10.

2–2 Maintenance and Service Guide

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

Troubleshooting

System Information

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

Restore Defaults Replace configuration settings in Computer

Ignore Changes and Exit Cancel changes entered during the current

Save Changes and Exit Save changes entered during the current

■

View identification information about the computer, a docking base, and any battery packs in the system.

■

View specification information about the processor, memory and cache size, and system ROM.

diskette.

Setup with factory default settings. (Identification information is retained.)

session, then exit and restart the computer.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password.

(The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

User or Master password.

Drive Lock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Password Options Password options can be

selected only when a power-on password has been set.

Device Security Enable/disable:

System IDs Enter identification numbers for the computer, a

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Enable/disable:

■

QuickLock

■

QuickLock on Standby

■

QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■

Ports or diskette drives*

■

Diskette write*

■

CD-ROM or diskette startup

Settings for a DVD-ROM can be entered in

✎

the CD-ROM field.

docking base, and all battery packs in the system.

Troubleshooting

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language.

Boot Options Enable/disable:

■

QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■

MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

Device Options ■

Enable/disable the embedded numeric keypad at startup.

■

Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■

Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■

Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■

Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP).

■

Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.*

■

Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.)

■

Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

■

Enable/disable the reporting of the processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

* Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏

To save the information, select File > Save As.

Troubleshooting

❏

To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏

Quick Test—Runs a quick, general test on each device in a selected category.

❏

Complete Test—Performs maximum testing on each device in a selected category.

❏

Custom Test—Performs maximum testing on a selected device.

◆

To run all tests for your selected device, click Check All.

◆

To run only the tests you select, click Uncheck All, then select the checkbox for each test you want to run.

2–8 Maintenance and Service Guide

5. Select a test mode:

❏

Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices.

❏

Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

6. Click Begin Testing.

7. Select a tab to view a test report:

❏

Status tab—Summarizes the tests run, passed, and failed during the current testing session.

❏

Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test.

❏

Error tab—Lists all errors found in the computer with their error codes.

8. Select a tab to save the report:

Troubleshooting

❏

Log tab—Select Save.

❏

Error tab—Select Save.

9. Select a tab to print the report:

❏

Log tab—Select File > Save As, then print the file from your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Tabl e 2 - 4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial Troubleshooting

2.2 No Power, Part 1

2.3 No Power, Part 2

2.4 No Power, Part 3

2.5 No Power, Part 4

2.6 No Video, Part 1

2.7 No Video, Part 2

2.8 Nonfunctioning Docking Station

2.9 No Operating System (OS) Loading

2.10 No OS Loading From Hard Drive, Part 1

2.11 No OS Loading From Hard Drive, Part 2

2.12 No OS Loading From Hard Drive, Part 3

2.13 No OS Loading From Diskette Drive

2.14 No OS Loading From CD- or DVD-ROM Drive

2.15 No Audio, Part 1

2.16 No Audio, Part 2

2.17 Nonfunctioning Device

2.18 Nonfunctioning Keyboard

2.19 Nonfunctioning Pointing Device

2.20 No Network or Modem Connection

2–10 Maintenance and Service Guide

Flowchart 2.1 - Initial Troubleshooting

Begin

troubleshooting.

Troubleshooting

Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there sound?

Flowchart 2.2,

No Power, Part 1.

LED board,

connections.

Flowchart 2.6,

No Video, Part 1.

Flowchart 2.9,

No OS Loading.

Flowchart 2.15,

No Audio.

Go to

Check

speaker

Go to

All drives

working?

Keyboard/

pointing device

working?

Connecting

to network

or modem?

End

Flowchart 2.17, Nonfunctioning

Flowchart 2.18, Nonfunctioning

Keyboard,

or Flowchart 2.19,

Nonfunctioning

Pointing Device.

Flowchart 2.20,

No Network or

Connection.

Go to

Device.

Go to

Modem

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2 - No Power, Part 1

No power

(power LED

is off).

Remove from

docking station

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up

in docking

station?

Done

1. Reseat the power cables in the docking station and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

station?

Power up

on battery

power?

Go to

Flowchart 2.3,

No Power,

Part 2.

Power up

on AC

power?

Go to

Flowchart 2.4,

No Power,

Part 3.

* On some models there is a separate reset button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch.

Go to

Flowchart 2.8,

Nonfunctioning

Docking Station.

2–12 Maintenance and Service Guide

Flowchart 2.3 - No Power, Part 2

Continued from

Flowchart 2.2,

No Power, Part 1.

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging,

moving it to

another computer,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

Flowchart 2.4,

No Power,

Part 3.

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4 - No Power, Part 3

Continued from

Flowchart 2.3,

No Power, Part 2.

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

Try different

outlet.

Internal or

external AC

Internal

Flowchart 2.5,

No Power,

Done Done

adapter?

Go to

Part 4.

External

Replace external

AC adapter.

Power on?

2–14 Maintenance and Service Guide

Flowchart 2.5 - No Power, Part 4

Continued from

Flowchart 2.4,

No Power, Part 3.

Open

computer.

Troubleshooting

Loose or

damaged

parts?

computer and

retest.

Power on?

Done

Reseat loose

components and

boards and

replace

damaged items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.6 - No Video, Part 1

No video.

Docking

station

Stand-alone

or docking

station?

Go to

Flowchart 2.7,

No Video, Part 2.

* To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and computer display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Done

Flowchart 2.7 - No Video, Part 2

Continued from

Flowchart 2.6,

No Video, Part 1.

Remove notebook

from docking

station, if

connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Flowchart 2.6,

No Video, Part 1.

Check that notebook is properly

seated in docking station,

for bent pins on cable, and for

monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to

Flowchart 2.8,

Nonfunctioning

Docking Station.

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)

Nonfunctioning

docking station.

Reseat power

cord in docking

station and

power outlet.

Check voltage

setting on

docking station.

Reset monitor

cable connector at

docking station.

Docking

station

operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

docking station.

Reinstall

notebook into

docking station.

Docking

station

operating?

Done

Replace the following docking station components one at a time. Check computer operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Docking motor mechanism

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9 - No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

station and

power outlet.

* Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

No OS loading

from hard drive,

go to Flowchart 2.10,

No OS Loading from

Hard Drive, Part 1.

No OS loading

from diskette drive,

go to Flowchart 2.13,

No OS Loading from

Diskette Drive.

No OS loading

from CD- or

DVD-ROM drive,

go to Flowchart 2.14,

No OS Loading

from CD- or

DVD-ROM Drive.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot from

CD?

Check the setup

utility for correct

booting order.

Go to Flowchart 2.11, No OS Loading

from Hard Drive,

Part 2.

Done

Boot from

diskette?

Go to

Flowchart 2.13,

No OS

Loading from

Diskette Drive.

Boot from

hard drive?

Done

Change boot priority through the setup utility

and reboot.

Boot from

hard drive?

Go to Flowchart 2.17, Nonfunctioning

Device.

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11 - No OS Loading from Hard Drive, Part 2

Continued from Flowchart 2.10,

No OS Loading

from Hard Drive,

Part 1.

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

accessible?

Run FDISK.

Reseat

hard drive.

Hard drive

Done

Boot from

hard drive?

Boot from

diskette

drive?

Hard drive

accessible?

Go to

Flowchart 2.12,

No OS Loading

from Hard Drive,

Part 3.

Flowchart 2.13, No OS Loading

Done

Go to

from Diskette

Drive.

Done

Hard drive

partitioned?

Hard drive

formatted?

Computer

booted?

Go to Flowchart 2.12, No OS Loading

from Hard Drive,

Part 3.

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to a

bootable C:\

prompt.

Load OS using

Restore CD

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3

Continued from

Flowchart 2.11,

No OS Loading

from Hard Drive,

Part 2.

System

files on hard

drive?

Virus

on hard

drive?

Run SCANDISK

and check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Install OS

and reboot.

Clean virus.

loading from

hard drive?

Done

Diagnostics on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13 - No OS Loading from Diskette Drive

OS not loading

from

diskette drive.

Nonsystem

disk message?

Boot

from another

device?

Diskette

drive enabled

in the setup

utility?

Reseat

diskette drive.

Go to Flowchart 2.17, Nonfunctioning

Device.

Enable drive

and cold boot

computer.

loading?

Bootable

diskette

in drive?

Check diskette

for system files.

Try different

diskette.

Nonsystem disk error?

Done

Install bootable

diskette and

reboot computer.

1. Replace diskette drive.

2. Replace system board.

Diskette

drive boot

order?

Change boot

priority using

the setup utility.

Maintenance and Service Guide 2–23

Clear CMOS.

Refer to

Section 1.3,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

loading?

Done

Troubleshooting

Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

Disc

in drive?

Install

bootable disc.

Done

Boots from

CD or DVD?

Booting

from another

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to Flowchart 2.17, Nonfunctioning

Device.

Install

bootable disc

and reboot

computer.

Clear CMOS.

Booting

order

correct?

Correct boot

order using

the setup utility.

2–24 Maintenance and Service Guide

Refer to

Section 1.3,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

Flowchart 2.15 - No Audio, Part 1

Turn up audio

No audio.

internally or

externally.

Troubleshooting

Audio? Done

Notebook in

docking station

(if applicable)?

Go to

Flowchart 2.16,

No Audio, Part 2.

Undock

Replace the following docking station components one at a time as applicable. Check after each change.

1. Reseat docking station audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking station audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to

Flowchart 2.17,

Nonfunctioning

Device.

Internal

audio?

Audio? Done

Go to

Flowchart 2.16,

No Audio, Part 2.

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16 - No Audio, Part 2

Continued from Flowchart 2.15,

No Audio, Part 1.

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

2–26 Maintenance and Service Guide

speaker connections in notebook

(if applicable).

Audio? Done

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

Flowchart 2.17 - Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device

from the notebook and inspect cables

and plugs for bent or broken pins or

other damage.

Troubleshooting

Clear

CMOS.

Any physical

device detected?

Fix or

replace

broken item.

Reattach device.

Close notebook,

plug in power,

and reboot.

Possible bad hard

drive. Replace

drive.

Go to

Flowchart 2.9,

No OS Loading.

Device

boots

properly?

Done

Maintenance and Service Guide 2–27

Possible bad NIC.

Replace card. If

integrated NIC, replace system

board.

Possible bad diskette drive. Replace drive.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18 - Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Reseat internal

keyboard

connector

(if applicable).

Replace

system

board.

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19 - Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external

pointing device.

External

device

works?

Reseat internal pointing device

connector

(if applicable).

Replace

system

board.

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20 - No Network or Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

NIC/modem

configured in OS?

Replace jack or

to nondigital

reconfigure.

have jack

activated.

Connect

line.

Reload

drivers and

OK?

Done

Disconnect all

power from

the notebook

and open.

Replace

NIC/modem

(if applicable).

Reseat

NIC/modem

(if applicable).

OK? Done

Replace

system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

Figure 3-1. Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer System Major Components

Figure 3-2. Computer System Major Components

3–2 Maintenance and Service Guide

Spare Parts: Computer System Major Components

Item Description

1 Displays

Parts have carbon finish for use with Evo Notebook N1020v models

Illustrated Parts Catalog

Table 3-1

Spare Part Number

15.0-inch, TFT, SXGA+

15.0-inch, TFT, XGA

14.1-inch, XGA

Parts have carbon finish for use with Evo Notebook N1000v models

15.0-inch, TFT, SXGA+

15.0-inch, TFT, XGA

14.1-inch, XGA

Parts have silver finish for use with Presario 1500 models with

config. codes beginning with “L”

15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA

Parts have silver finish for use with Presario 1500 models with

config. codes beginning with “K”

15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA

Display inverter board (not illustrated) 293348-001

311288-001 310689-001 311286-001

291643-001 291642-001 291641-001

311287-001 310688-001 310687-001

286754-001 285521-001 285520-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–4 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

Miscellaneous Plastics/Hardware Kit, includes: 285541-001

(Continued)

Spare Part Number

2a 2b 2c 2d 2e 2f 2g 2h 2i 2j 2k 2l 2m

3 LED covers

Left hinge cover Right hinge cover *Display assembly release TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail PC Card space saver *Connector cover *Hard drive bracket *Mini PCI compartment cover *Memory expansion compartment cover *Battery bezel *Includes two of each part, one with carbon finish for use with

Evo Notebook N1020v and N1000v models and one with silver finish for use with Presario 1500 models

Not illustrated: Computer feet

for use only with Evo Notebook N1020v models and

Presario 1500 models with config. codes beginning with “L”

for use only with Evo Notebook N1000v models and

Presario 1500 models with config. codes beginning with “K”

310695-001

295736-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–6 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

4 Keyboards (for use only with TouchPad notebook models)

(Continued)

Spare Part Number

Arabic Belgian Brazilian Chinese Czech Danish French French

Canadian German Hebrew Hungarian International Italian Japanese

Keyboards with pointing stick (for use only with Dual Stick notebook

models)

Arabic Belgian Brazilian Czech Danish French French

Canadian German Hebrew Hungarian International Italian Japanese Korean

285530-171 285530-181 285530-201 285530-AA1 285530-221 285530-081 285530-051

285530-121 285530-041 285530-BB1 285530-211 285530-002 285530-061 285530-291

285531-171 285531-181 285531-201 285531-221 285531-081 285531-051

285531-121 285531-041 285531-BB1 285531-211 285531-002 285531-061 285531-291 285531-AD1

Korean Latin American

Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Tu r ki s h U.K. English U.S. English

Latin American

Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Tu r ki s h U.K. English U.S. English

285530-AD1

285530-161 285530-091 285530-131 285530-251 285530-231 285530-071 285530-101 285530-111 285530-AB1 285530-281 285530-141 285530-031 285530-001

285531-161 285531-091 285531-131 285531-251 285531-231 285531-071 285531-101 285531-111 285531-AB1 285531-281 285531-141 285531-031 285531-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–8 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

Miscellaneous Cable Kit, includes: 285540-001

(Continued)

Spare Part Number

5b 5c 5d

5e 5f 5g

6 Top cover 285535-001

7 Palm rests

Keyboard-to-TouchButton board cable

(for use only with Dual Stick notebook models) Microphone Diskette drive cable Pointing stick-to-TouchButton board cable

(for use only with Dual Stick notebook models) TouchButton board-to-TouchPad cable System board-to-TouchButton board cable Modem cable

Parts have carbon finish for use with Evo Notebook N1020v models

for use only with TouchPad notebook models

for use only with Dual Stick notebook models

Parts have carbon finish for use with Evo Notebook N1000v models

for use only with TouchPad notebook models

for use only with Dual Stick notebook models

Parts have silver finish for use with Presario 1500 models with

config. codes beginning with “L”

for use only with models with a diskette drive

for use only with models without a diskette drive

Parts have silver finish for use with Presario 1500 models with

config. codes beginning with “K”

311293-001 311294-001

291645-001 291646-001

310692-001 310693-001

for use only with models with a diskette drive

for use only with models without a diskette drive

285533-001 285534-001

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–10 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

8 Diskette drives

(Continued)

Spare Part Number

for use only with TouchPad notebook models for use only with Dual Stick notebook models

TouchPad—The TouchPad components for TouchPad notebook

models consist of the TouchPad, TouchPad bracket, and TouchButton board. These components are different than the corresponding components for the Dual Stick notebook models.

The TouchPad components for Dual Stick notebook models consist of the TouchPad, TouchPad bracket, TouchButton board, and the pointing stick board.

All TouchPad components are included with the appropriate palm rest for each notebook model. Refer to item 7, “Palm rests,” for more information.

All TouchPad component cables are included in the Miscellaneous Cable Kit. Refer to item 5, “Miscellaneous Cable Kit,” for more information.

10 Heat spreaders

TouchPad without pointing stick cable connector

(for use only on TouchPad notebook models) TouchPad with pointing stick connector

(for use only on Dual Stick notebook models) TouchButton board without pointing stick cable connector

(for use only on TouchPad notebook models) TouchButton board with pointing stick cable connector

(for use only on Dual Stick notebook models) Pointing stick board (for use only on Dual Stick notebook models)

285539-001 291647-001

For use only on Evo Notebook N1020v and

N1000v models For use only on Presario 1500 models

291648-001

285544-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

11 Processors

(Continued)

Spare Part Number

Intel Mobile Pentium 4 2.4-GHz processor with

SpeedStep technology (P4-M) 1.5 V Intel Mobile Pentium 4 2.2-GHz processor with

SpeedStep technology (P4-M) Intel Mobile Pentium 4 2.0-GHz processor with

SpeedStep technology 1.3 V Intel Mobile Pentium 4 2.0-GHz processor with

SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.9-GHz processor with

SpeedStep technology 1.5 V Intel Mobile Pentium 4 1.8-GHz processor with

SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.7-GHz processor with

SpeedStep technology 1.75 V Intel Mobile Pentium 4 1.7-GHz processor with

SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor with

SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.5-GHz processor with

SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor (P4-C)

Intel Mobile Pentium 4 1.5-GHz processor (P4-C) Intel Celeron 1.6-GHz processor 1.3 V

Intel Celeron 1.5-GHz processor 1.3 V Intel Celeron 1.4-GHz processor 1.3 V

310306-001

286753-001

311385-001

286752-001

312536-001

311284-001

286751-001

311283-001

285519-001

285518-001

285517-001

303725-001 303724-001

311625-001 301643-001 303528-001

12 Charger board 285525-001

13 Speaker assembly 285538-001

14 Fan 285543-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–14 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

15 System boards (do not contain memory)

(Continued)

Spare Part Number

for use only with Evo Notebook N1020v models and

Presario 1500 models with config. codes

beginning with “L” for use only with Evo Notebook N1000v models and

Presario 1500 models with config. codes

beginning with “K”

16 Base enclosures (includes shields)

Parts have carbon finish for use with

Evo Notebook N1020v models Parts have carbon finish for use with

Evo Notebook N1000v models Parts have silver finish for use with Presario 1500

models with config. codes beginning with “L” Parts have silver finish for use with Presario 1500

models with config. codes beginning with “K”

17 Hard drives

60 GB 40 GB 30 GB 20 GB

311282-001

285515-001

311292-001

291644-001

311291-001

285532-001

303527-001 273491-001 192406-001 288291-001

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–16 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

18 Mini PCI communications boards

(Continued)

Spare Part Number

U.S. modem International modem

19 Disk cell RTC battery, 3 volt, 36 MAh, Li ion 279769-001

20 Memory expansion boards

512 MB 256 MB 128 MB

21 Battery packs

8 cell, 62 Wh, 4.0 Ah, Li ion 8 cell, 58 Wh, 3.6 Ah, Li ion

22 Optical drives

for use only with Evo Notebook N1020v models and

Presario 1500 models with config. codes

beginning with “L”

24X Max CD-ROM drive

8X Max DVD-ROM drive

24X Max DVD-ROM/CD-RW combination drive

8X Max DVD-ROM/CD-RW combination drive

for use only with Evo Notebook N1000v models and

Presario 1500 models with config. codes

beginning with “K”

248776-001 285545-001 and 248777-002

285524-001 285523-001 285522-001

289053-001 281766-001

312537-001 311289-001 311290-001 311627-001

24X Max CD-ROM drive

8X Max DVD-ROM drive

24X Max DVD-ROM/CD-RW combination drive

8X Max DVD-ROM/CD-RW combination drive

285526-001 285527-001 304691-001 285529-001

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.3 Miscellaneous Plastics/Hardware Kit

Figure 3-3. Miscellaneous Plastics/Hardware Kit Components

3–18 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics/Hardware Kit Components

Spare Part Number 285541-001

Item Description Item Description

1 Left hinge cover 8 PC Card space saver

2 Right hinge cover 9 *Connector cover

3 *Display release assembly 10 *Hard drive bracket

4 TouchPad bracket 11 *Mini PCI compartment cover

5 Charger board shield 12 *Memory expansion

compartment cover

6 Optical drive rear

alignment rail

7 Optical drive front

alignment rail

*Includes two of each part, one with carbon finish for use with Evo Notebook N1020v and N1000v models and one with silver finish for use with Presario 1500 models

13 *Battery bezel

14 Computer feet

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.4 Miscellaneous Cable Kit

Figure 3-4. Miscellaneous Cable Kit Components

3–20 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-3

Miscellaneous Cable Kit Components

Spare Part Number 285540-001

Item Description

1 Diskette drive cable

2 TouchButton board-to-TouchPad cable

3 TouchButton board-to-system board cable

4 Microphone

5 TouchButton board-to-pointing stick board cable (for use only with

Dual Stick notebook models)

6 Keyboard-to-TouchPad cable (for use only with Dual Stick

notebook models)

7 Modem cable

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

3.5 Mass Storage Devices

Figure 3-5. Mass Storage Devices

3–22 Maintenance and Service Guide

Item Description

1 Hard drives

Illustrated Parts Catalog

Table 3-4

Mass Storage Devices

Spare Part Number

60 GB 40 GB 30 GB 20 GB

2 Diskette drives

for use only with TouchPad notebook models for use only with Dual Stick notebook models

3 Optical drives

for use only with Evo Notebook N1020v models and Presario 1500

models with config. codes beginning with “L”

24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination

drive

8X Max DVD-ROM/CD-RW combination drive

for use only with Evo Notebook N1000v models and Presario 1500

models with config. codes beginning with “K”

24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination

drive

8X Max DVD-ROM/CD-RW combination drive

303527-001 273491-001 192406-001 288291-001

285539-001 291647-001

312537-001 311289-001 311290-001

311627-001

285526-001 285527-001 304691-001

285529-001

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

3.6 Miscellaneous

Tabl e 3 - 5

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

Logo Kit 285547-001

Screw Kit, includes the following screws (Refer to Appendix C,

“Screw Listing,” for more information on screw specifications and usage.)

Number

285542-001

■

Torx T8 Metric 2.5 × 5.0

■

Torx T8 Metric 2.5 × 8.0

■

Torx T8 Metric 2.5 × 9.0

■

Torx T8 Metric 2.5 × 14.0 shoulder screw

Common Port Replicator 285289-001

Advanced Port Replicator 288502-001

AC adapter (90 W, 3 wire, slim line) 286755-001

Power cords, 3 wire

Australian Danish International Italian Japan Korea

170513-011 170513-081 170513-002 170513-061 170513-291 170513-AD1

■

Phillips Metric 3.0 × 3.0

■

Phillips Metric 2.5 × 4.0

■

Phillips Metric 2.0 × 4.5

People’s

Republic

of China Swiss U.K. English U.S. English

170513-AA1

170513-115 170513-031 170513-001

3–24 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■

Magnetic screwdriver

■

Phillips P0 screwdriver

■

Torx T8 screwdriver

■

Tool kit (includes connector removal tool, loopback plugs, and case utility tool)

Preliminaries

Maintenance and Service Guide 4–1

Compaq Evo N1000v, Presario 1500, Evo N1020v Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 Computer External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Compaq Diagnostics

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer System Major Components

3.3 Miscellaneous Plastics/Hardware Kit

3.4 Miscellaneous Cable Kit

3.5 Mass Storage Devices

3.6 Miscellaneous

4.1 Tools Required