Compaq Evo D500 USD Getting Started Manual

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b
Quick Setup & Getting Started Guide
Evo D500 Ultra-Slim Desktop Personal Computer
Document Part Number: 250893-001
November 2001
This book will help you with the initial hardware and software setup for the Compaq Evo D500 Ultra-Slim Desktop personal computer.
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© 2001 Compaq Computer Corporation.
Compaq, the Compaq logo, and Evo are trademarks of Compaq Information Technologies Group, L.P. in the United States and other countries.
Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft Corporation in the United States and other countries.
All other product names mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
WARNING: Text set off in this manner indicates that failure to follow
Å
directions could result in bodily harm or loss of life.
Ä
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Printed in the U.S.A.
Quick Setup & Getting Started Guide First Edition (November 2001) Document Part Number: 250893-001
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Quick Setup
Step 1: Unpack the Compaq Evo D500 Ultra-Slim Desktop Personal Computer . . . . . . . 1
Choose Minitower or Desktop Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Step 2: Identify Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Step 3: Connect External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 4: Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Step 5: Identify the Top and Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Step 6: Turn On the Personal Computer and Install the Operating System . . . . . . . . . . . . 7
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Contents
Getting Started
Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Compaq Restore CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Turning Off the Personal Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Helpful Hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Interpreting the Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Solving Minor Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Index
Quick Setup & Getting Started Guide iii
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Contents
iv Quick Setup & Getting Started Guide
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Step 1: Unpack the Compaq Evo D500 Ultra-Slim
Desktop Personal Computer
Quick Setup
WARNING: Misuse of your personal computer or failure to establish a
Å
Quick Setup & Getting Started Guide 1
safe and comfortable workstation may result in discomfort or serious injury. Refer to your choosing a workspace and creating a safe and comfortable work environment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. For more information, refer to the risk of electrical shock, connect your personal computer only to a grounded (earthed) electrical outlet that is easily accessible at all times.
Safety & Comfort Guide
Compaq Reference Library
for more information on
CD. To reduce the
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Quick Setup
Choose Minitower or Desktop Configuration
The Compaq Evo D500 Ultra-Slim Desktop personal computer can be used in either a minitower or desktop configuration. To use it in the minitower configuration, align the hole at the base of the personal computer with the post and thumbscrew in the stand. Tighten the screw to secure the personal computer to the stand. This adds stability and helps to ensure proper airflow to the internal components.
2 Quick Setup & Getting Started Guide
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Step 2: Identify Rear Panel Components
Quick Setup
Evo D500 Ultra-Slim Desktop Personal Computer
1 Cable-Lock Provision 7 Line-Out Audio Connector
2 Power Cord Connector 8 Line-In Audio Connector
3 Ethernet RJ-45 Connector 9 PS/2 Mouse Connector
4 Universal Serial Bus (USB) Connectors (4) - PS/2 Keyboard Connector
5 Legacy Module q Serial Connector
Connector is not visible with Legacy
Module or rear panel cover installed.
6 Monitor Connector e Multiport (and retaining screw)
Any USB device (including keyboard and mouse) can be connected to any USB connector.
The optional Legacy Module provides serial, parallel, PS/2 mouse, and PS/2 keyboard
connectors. For more information, refer to the
Reference Library CD
You must turn off the computer and unplug the power cord before installing or removing a
MultiPort module.
Quick Setup & Getting Started Guide 3
.
Evo D500 Ultra-Slim Desktop Personal Computer with Legacy Module Installed
w Parallel Port Connector
Hardware Reference Guide
on the Compaq
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Quick Setup
Step 3: Connect External Devices
Connect the monitor, mouse, and keyboard cables. If you use a network, connect the network cable to the Ethernet RJ-45 Connector. For the location of connectors on the rear panel, refer to “Step 2: Identify Rear Panel Components” on page 3. For easy setup, Compaq has color-coded the cables and rear panel connectors.
WARNING: To reduce the risk of electrical shock, fire, or damage to the
Å
equipment, do not plug telecommunications/telephone connections into the network interface controller (NIC) connectors.
Ä
PS/2 mouse and keyboard connectors are available only on Evo D500 Ultra-Slim Desktop personal computers equipped with the Legacy Module. A USB mouse or keyboard may be connected to any of the available USB connectors.
CAUTION: Do not add additional, optional hardware devices to your personal computer until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.
4 Quick Setup & Getting Started Guide
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Step 4: Connect the Power Cords
Connect the power cords as shown below. The power cord may be pressed into the slot provided on the rear panel cover or Legacy Module (if installed) to keep it out of the way.
Quick Setup
WARNING: To reduce the risk of electric shock or damage to the equipment:
Å
Quick Setup & Getting Started Guide 5
Do not disable the power cord grounding plug. The grounding plug
Plug the power cord into a grounded (earthed) electrical outlet that
Disconnect power from the personal computer by unplugging the
is an important safety feature.
is easily accessible at all times.
power cord from either the electrical outlet or the personal computer.
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Quick Setup
Step 5: Identify the Top and Front Panel Components
1 MultiBay
2 Dual-State Power Button
3 System Activity Light
4 Microphone Connector
5 Headphone Connector
6 Universal Serial Bus (USB)
Connectors (1)
7 Power On Light
8 Multiport
You must turn off the computer
before installing or removing a MultiPort module.
9 MultiBay Eject Lever
- MultiBay Security Screw
6 Quick Setup & Getting Started Guide
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Step 6: Turn On the Personal Computer and Install the
Operating System
Press the power button to turn on the personal computer. Refer to “Step 5: Identify the Top and Front Panel Components” on page 6 for the location of the power button.
The first time you turn on the personal computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions that appear on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN
Ä
OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the personal computer during the installation process might damage the software that runs the personal computer.
Quick Setup
Accessibility
When the Welcome to Windows screen is displayed, the Windows installation process is complete.
Compaq is committed to designing products, services, and programs with improved usability and accessibility for all customers. Compaq products with Microsoft Windows XP preinstalled, or that are XP Ready, are designed for accessibility. These products are tested with industry-leading Assistive Technology products to ensure equal access—anytime, anywhere...to anyone.
Quick Setup & Getting Started Guide 7
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Quick Setup
8 Quick Setup & Getting Started Guide
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Customizing the Monitor Display
You can manually select or change the monitor brand, model, refresh rates, color, resolution, and power management settings. Select the Display icon in the Windows Control Panel to change display settings, or refer to the online documentation provided with the graphics controller utility.
Getting Started
Protecting Your Software
To protect your software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on your hard drive. Refer to your operating system or backup utility documentation for instructions on making backup copies of your data files.
Compaq Restore
Ä
CD
Along with the operating system CD, the Compaq Restore CD enables you to recover the original operating system, Internet browser, and NIC or modem drivers. This can be extremely helpful in the event of hard drive failure or corruption. Additional support software for specific models may be downloaded from
www.compaq.com/support. To use the Compaq Restore CD, insert the CD
into the CD-ROM drive and restart the computer. Carefully read and follow all instructions that appear on the screen.
CAUTION: To prevent loss of data, before using the Compaq Restore CD, be sure to back up any data files and software application files created or installed after unbundling the factory-installed software. The Restore CD will erase all files from the hard drive before restoring the original operating system, Internet browser, and NIC or modem drivers.
Quick Setup & Getting Started Guide 9
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Getting Started
You may need to use the keyboard to make selections during the system restore process. USB mouse support is not available until USB mouse drivers have been restored.
For questions about or problems with this CD, please contact Compaq customer service.
Registration
Be sure to register your new personal computer with Compaq. Registration establishes a record of ownership and gives you an opportunity to receive product announcements, updates, and other communications periodically, if you choose to do so. Registration is easy—just visit the Compaq Web site at follow the instructions that appear on the screen.
Turning Off the Personal Computer
To properly turn off the personal computer, first shut down the operating system software. In Microsoft Windows operating systems, click Start > Shut Down.
www.compaq.com/register and
Depending on the operating system, pressing the power button causes the computer to enter a low-power “standby” state instead of automatically turning the power off. This allows you to conserve energy without closing software applications; later, you can start using the computer immediately, without having to restart the operating system and without any data loss.
10 Quick Setup & Getting Started Guide
To turn off power to the computer, press and hold the power button for four seconds. To reconfigure the power button to work in On/Off mode, run Computer Setup. Refer to the Computer Setup Guide on the Compaq Reference Library CD for more information on using Computer Setup.
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For More Information
Getting Started
Refer to the Compaq Reference Library CD for additional product documentation. Books on the CD include:
Quick Setup & Getting Started Guide (this book, in PDF Format)
Hardware Reference Guide (PDF Format)
Computer Setup Guide (PDF Format)
Desktop Management Guide (PDF Format)
Network Communications Guide (PDF Format)
Troubleshooting Guide (PDF Format)
Safety & Regulatory Information (PDF Format)
Safety & Comfort Guide (Windows Help format)
If you do not have a CD-ROM drive, you may download the product documentation from the Compaq Web site at www.compaq.com/support.
Quick Setup & Getting Started Guide 11
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Getting Started
1. Insert the compact disc into the CD-ROM drive. There may be a slight delay while the software checks the Windows Regional Settings. A menu of the books available on the compact disc is automatically displayed.
The menu and books are displayed in the language chosen during initial system setup or specified later in your Windows Regional Settings. If the Regional Settings do not match one of the languages supported on the CD, the menu and books are displayed in English.
2. Click the title of the book you want to read. The first time you click a link to a book provided on CD in Adobe PDF format, you may be prompted to install the Adobe Acrobat Reader software, which is provided for you on the CD. Read and follow the prompts to install Acrobat Reader.
If you are not prompted to install Acrobat Reader, click Install Adobe Acrobat Reader from the CD menu.
If there is no CD-ROM drive activity for two minutes or more, it may be because Autorun is not enabled on the system. To run the Compaq Reference Library CD if it does not run automatically:
1. Click Start > Run.
2. Type
X:\CompaqEvo.exe
(where X is the drive letter designator for the CD-ROM drive)
3. Click OK.
12 Quick Setup & Getting Started Guide
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Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A comprehensive Troubleshooting Guide is available on the Compaq Reference Library CD and on the Web at
You may elect to purchase a Compaq Quick Troubleshooting Guide (part number 153837-001, available through your Compaq authorized dealer, reseller, or service provider) that contains easy to follow flow charts that can lead you through the debug process. This guide was written for Compaq authorized service providers and contains steps that may be beyond the technical capabilities of some users. Improperly performing some processes identified in the guide may damage the computer and/or void your warranty. If you are unsure of your ability to perform the task, or if you are concerned about voiding your product warranty, contact you local authorized sales or service representative before undertaking the recommended corrective action.
Getting Started
http://www.compaq.com/support.
Helpful Hints
If electing to use an operating system different than what was shipped with your system, refer to the following support Web site locations for additional support that may be available.
Compaq Evo Desktops
http://www.compaq.com/support/desktops/index.html
Compaq Deskpro Workstations and Evo Workstations
http://www.compaq.com/support/workstations/index.html
If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general suggestions before taking further action:
Check that the computer and monitor are plugged into a working
electrical outlet.
Check to see that the computer is turned on and the green power
light is on.
Check to see that the monitor is turned on and the green monitor
light is on.
Quick Setup & Getting Started Guide 13
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Getting Started
Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
Check all cable connections for loose connections or incorrect
connections.
Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware Installation Problems” for instructions.
Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a printer driver.
Ä
Take out all diskettes from the diskette drives when you turn on
your system.
CAUTION: When the computer is plugged into an AC power source, there is always power applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
14 Quick Setup & Getting Started Guide
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Interpreting the Diagnostic Lights
Compaq computers feature diagnostic lights or LEDs (light emitting diodes) to indicate various computer states or errors. The following tables describe the diagnostic light indications. Refer to the Troubleshooting Guide on the Compaq Reference Library CD for more information.
Computer LEDs
LED Color LED Activity State/Message
Power Green On (S0) Computer on
Power Green 1 flash every 2 seconds (S1) Normal suspend mode
Getting Started
Power Green 1 flash every 2 seconds (S3) Suspend to RAM
(if applicable)
Power Clear Off (S4) Suspend to disk
(if applicable)
Power Clear Off (S5) Computer off
Power Red 4 flashes every 1
second, or 2 flashes 1 second apart followed by a 2 second pause
Power Red On CPU not installed or
Power Red 1 flash every second ROM error
Power Red 1 flash every 2 seconds Power supply overload
Network Controller Green On Network link
Network Controller Green Flashing Network activity
Hard Drive Green Flashing Hard drive activity
*Power LED may not flash on some models.
CPU thermal shutdown
incorrect processor installed
Quick Setup & Getting Started Guide 15
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Getting Started
Keyboard LEDs
LED Color LED Activity State/Message
Num Lock Green Flashing Memory error
Caps Lock Green Flashing No video
Scroll Lock Green Flashing System board failure, prior
to video
This information is not applicable to USB keyboards.
The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, as for example if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on.
The following table lists the various keyboard light combinations used by the Boot Block ROM, as well as the meaning and action associated with each combination. Refer to the Desktop Management Guide for more detailed information.
16 Quick Setup & Getting Started Guide
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Keyboard Light Combinations Used by Boot Block ROM
FailSafe Boot Block Mode Color LED Activity State/Message
Num Lock Green On ROMPaq diskette not
Caps Lock Green On Enter password.*
Getting Started
present, is bad, or drive not ready.* The screen displays a Boot Block Recovery message when using an embedded graphics controller.
Num, Caps, Scroll Lock Green Turn on and off 2
ROM flash failed.* times (accompanied by 1 long and 3 short beeps)
Num, Caps, Scroll Lock Green On Boot Block ROM Flash
successful. Turn power off,
then on to reboot.
Diagnostic lights do not flash on USB keyboards.
*Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If ROM flash is successful, all three keyboard LEDs will light up and you will hear a rising tone series of beeps. Remove diskette and turn power off, then on to restart the computer. For more information about flashing the ROM, refer to the
Troubleshooting Guide.
Quick Setup & Getting Started Guide 17
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Getting Started
Solving Minor Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller.
Solving Minor Problems
Problem Cause Solution
Computer will not turn on.
Computer appears locked up and will not turn off when the power button is pressed.
Computer is not connected to an external power source.
Cables to the external power source are unplugged.
Drive power, data, or power supply cables may not be properly connected.
The unit temperature was exceeded. The fan may be blocked.
Software control of the power switch is not functional.
Connect to an external power source.
Ensure that cables connecting the computer to the external power source are plugged in properly and the wall outlet is active.
Reseat drive power, data, and power supply cables.
1. Unit is in an exceedingly hot environment. Let it cool down.
2. Ensure that computer air vents are not blocked and internal fan is running.
Contact Compaq authorized reseller or service provider.
Press and hold the power button for at least 4 seconds until the computer turns off.
18 Quick Setup & Getting Started Guide
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Getting Started
Solving Minor Problems
(Continued)
Problem Cause Solution
Computer date and time display is incorrect.
RTC (real-time clock) battery may need to be replaced. Battery life is approximately 3–5 years.
First, reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Refer to the
Guide
new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement.
Computer powered off automatically and the Power LED is:
1. Flashing red four times per second, OR
2. Flashing red two
The unit temperature may have been exceeded. The fan may be blocked.
1. Unit is in an exceedingly hot environment. Let it cool down.
2. Ensure that computer air vents are not blocked and internal fan is running.
Contact Compaq authorized reseller or service provider.
times one second apart, followed by a two second pause, OR
Hardware Reference
for instructions on installing a
3. Not flashing.
The unit temperature was exceeded because the computer was functioning with the cover or access
Replace cover or access panel, and let the computer cool down before attempting to turn on power to the computer.
panel removed.
Computer appears to pause periodically.
Cannot remove computer cover or access panel.
Network driver is loaded and no network connection is established.
Security screw or cable lock is used and must be removed.
Establish a network connection, or use Computer Setup or Windows Device Manager to disable the network controller.
Refer to the
Guide
, on the
Hardware Reference
Reference Library CD
for more information on security
,
devices and instructions on removing the access panel.
Quick Setup & Getting Started Guide 19
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Getting Started
Solving Minor Problems
(Continued)
Problem Cause Solution
Cursor will not move using the arrow keys on the keypad.
Blank monitor screen. Monitor is not turned on
The Num Lock key may be on.
and the monitor light is
Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.
Turn on the monitor and check that the monitor light is on.
not on.
The cable connections are not correct.
Check the cable connection from the monitor to the computer and to the electrical outlet.
The energy saver feature has been enabled.
Press any key or click the mouse button and, if set, type your password.
The RGB (Red, Green, Blue) input switch on the monitor is incorrectly set.
You are using a fixed-sync monitor and it will not sync at the
Set the monitor’s RGB input switch to 75 ohms and, if there is a sync switch, set it to external.
Be sure that the monitor can accept the same sweep rate as the resolution chosen.
resolution chosen.
The VGA/BNC selector switch is not properly set.
20 Quick Setup & Getting Started Guide
Set the selector switch to agree with the cable connection.
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Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows 98 and Windows 2000 automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows 98 or Windows 2000, select the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. To reconfigure the computer in Windows NT 4.0 after installing new hardware, use the utility provided with the hardware.
Solving Hardware Installation Problems
Getting Started
Problem Cause Solution
A new device is not recognized as part of the system.
Cable(s) of new external device are loose or power cables are unplugged.
Power switch of new external device is not turned on.
When the system advised you of changes to the configuration, you did not accept them.
Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.
Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.
Reboot the computer and follow the instructions for accepting the changes.
Quick Setup & Getting Started Guide 21
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Getting Started
22 Quick Setup & Getting Started Guide
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Index
A
audio connectors 3
B
backing up data files 9 battery
real-time clock
Blank screen
1–19
1–20
C
cables, color-coded 4 cabling, checking connections cautions
operating system installation prevention of data loss
7
setup color coding of cables Compaq Reference Library CD
Safety & Comfort Guide
Safety & Regulatory Information
Troubleshooting Compaq Restore CD components
front panel
rear panel computer
pauses connector
Ethernet RJ-45
headphone
Legacy Module
line-in audio
line-out audio
microphone
monitor
3
1–19
3
11
6
3
6
3
3
3
6
10
4
11
9
1–13
4
11
mouse parallel (Legacy Module) power cord PS/2 keyboard (Legacy Module) PS/2 mouse (Legacy Module) serial (Legacy Module) USB
connector locations
4
3
3, 5
3
3, 6
3
D
date and time display 1–19 display settings documentation, additional product dual-state power button
9
6, 10
E
easy-carry handle 3 Ethernet RJ-45 connector external devices, connecting
3
4
F
front panel components 6
H
handle 3 headphone connector
6
I
installing the operating system 7
K
keyboard 1–14 keyboard connection
4
L
LEDs 1–19 Legacy Module light
3, 4
3
3
10, 11
Quick Setup & Getting Started Guide Index–1
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Index
power-on 6
system activity line-in or line-out audio connector
6
M
microphone connector 6 monitor connection mouse connection MultiBay eject button
4
4
6
N
network interface controller (NIC)
connection
notes
language chosen during Setup
power button shutoff
product documentation
reconfiguring power button
USB keyboard use during setup
4
12
10
11
10
O
operating system 7
P
Plug and Play device 1–21
3
ports power button
6, 10
3
10
power cord connector power-on light problems
installing hardware minor
solving minor product registration PS/2 connectors
6
1–13
3, 5
1–21
1–18
10
4
R
rear panel components 3 Reference Library CD registration
10
10, 11
S
serial connector (Legacy Module) 3, 4 serial number system activity light
3
6
T
turning off the personal computer 10
W
warnings
electrical shock
misuse of computer
network interface controller
4, 5
1
4
Index–2 Quick Setup & Getting Started Guide
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