Compaq, the Compaq logo, and Evo are trademarks of Compaq Information
Technologies Group, L.P. in the United States and other countries.
Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft
Corporation in the United States and other countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
WARNING: Text set off in this manner indicates that failure to follow
Å
directions could result in bodily harm or loss of life.
Ä
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Printed in the U.S.A.
Quick Setup & Getting Started Guide
First Edition (November 2001)
Document Part Number: 250893-001
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Quick Setup
Step 1: Unpack the Compaq Evo D500 Ultra-Slim Desktop Personal Computer . . . . . . . 1
sp-gs.book Page iv Thursday, December 13, 2001 8:58 AM
Contents
ivQuick Setup & Getting Started Guide
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Step 1: Unpack the Compaq Evo D500 Ultra-Slim
Desktop Personal Computer
Quick Setup
WARNING: Misuse of your personal computer or failure to establish a
Å
Quick Setup & Getting Started Guide1
safe and comfortable workstation may result in discomfort or serious
injury. Refer to your
choosing a workspace and creating a safe and comfortable work
environment.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. For more
information, refer to the
risk of electrical shock, connect your personal computer only to a
grounded (earthed) electrical outlet that is easily accessible at all times.
Safety & Comfort Guide
Compaq Reference Library
for more information on
CD. To reduce the
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Quick Setup
Choose Minitower or Desktop Configuration
The Compaq Evo D500 Ultra-Slim Desktop personal computer can
be used in either a minitower or desktop configuration. To use it in the
minitower configuration, align the hole at the base of the personal
computer with the post and thumbscrew in the stand. Tighten the
screw to secure the personal computer to the stand. This adds stability
and helps to ensure proper airflow to the internal components.
2Quick Setup & Getting Started Guide
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Step 2: Identify Rear Panel Components
Quick Setup
Evo D500 Ultra-Slim Desktop Personal
Computer
1 Cable-Lock Provision7 Line-Out Audio Connector
2 Power Cord Connector8 Line-In Audio Connector
3 Ethernet RJ-45 Connector9 PS/2 Mouse Connector
4 Universal Serial Bus (USB) Connectors (4) - PS/2 Keyboard Connector
Any USB device (including keyboard and mouse) can be connected to any USB connector.
✎
The optional Legacy Module provides serial, parallel, PS/2 mouse, and PS/2 keyboard
✎
connectors. For more information, refer to the
Reference Library CD
You must turn off the computer and unplug the power cord before installing or removing a
✎
MultiPort module.
Quick Setup & Getting Started Guide3
.
Evo D500 Ultra-Slim Desktop Personal
Computer with Legacy Module Installed
w Parallel Port Connector
Hardware Reference Guide
on the Compaq
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Quick Setup
Step 3: Connect External Devices
Connect the monitor, mouse, and keyboard cables. If you use a
network, connect the network cable to the Ethernet RJ-45 Connector.
For the location of connectors on the rear panel, refer to “Step 2:
Identify Rear Panel Components” on page 3. For easy setup, Compaq
has color-coded the cables and rear panel connectors.
WARNING: To reduce the risk of electrical shock, fire, or damage to the
Å
equipment, do not plug telecommunications/telephone connections into
the network interface controller (NIC) connectors.
Ä
PS/2 mouse and keyboard connectors are available only on Evo D500
Ultra-Slim Desktop personal computers equipped with the Legacy
Module. A USB mouse or keyboard may be connected to any of the
available USB connectors.
CAUTION: Do not add additional, optional hardware devices to your
personal computer until the operating system is successfully installed.
Doing so may cause errors and may prevent the operating system from
installing properly.
4Quick Setup & Getting Started Guide
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Step 4: Connect the Power Cords
Connect the power cords as shown below. The power cord may be
pressed into the slot provided on the rear panel cover or Legacy
Module (if installed) to keep it out of the way.
Quick Setup
WARNING: To reduce the risk of electric shock or damage to the equipment:
Å
Quick Setup & Getting Started Guide5
■Do not disable the power cord grounding plug. The grounding plug
■Plug the power cord into a grounded (earthed) electrical outlet that
■Disconnect power from the personal computer by unplugging the
is an important safety feature.
is easily accessible at all times.
power cord from either the electrical outlet or the personal computer.
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Quick Setup
Step 5: Identify the Top and Front Panel Components
1MultiBay
2Dual-State Power Button
3System Activity Light
4Microphone Connector
5Headphone Connector
6Universal Serial Bus (USB)
Connectors (1)
7Power On Light
8Multiport
You must turn off the computer
✎
before installing or removing a
MultiPort module.
9MultiBay Eject Lever
-MultiBay Security Screw
6Quick Setup & Getting Started Guide
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Step 6: Turn On the Personal Computer and Install the
Operating System
Press the power button to turn on the personal computer. Refer to
“Step 5: Identify the Top and Front Panel Components” on page 6 for
the location of the power button.
The first time you turn on the personal computer, the operating
system is installed automatically. This process takes about 5 to 10
minutes, depending on which operating system is being installed.
Carefully read and follow the instructions that appear on the screen to
complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN
Ä
OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning
off the personal computer during the installation process might damage
the software that runs the personal computer.
Quick Setup
Accessibility
When the Welcome to Windows screen is displayed, the Windows
installation process is complete.
Compaq is committed to designing products, services, and programs
with improved usability and accessibility for all customers. Compaq
products with Microsoft Windows XP preinstalled, or that are XP
Ready, are designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere...to anyone.
Quick Setup & Getting Started Guide7
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Quick Setup
8Quick Setup & Getting Started Guide
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Customizing the Monitor Display
You can manually select or change the monitor brand, model, refresh
rates, color, resolution, and power management settings. Select the
Display icon in the Windows Control Panel to change display
settings, or refer to the online documentation provided with the
graphics controller utility.
Getting Started
Protecting Your Software
To protect your software from loss or damage, you should keep a
backup copy of all system software, applications, and related files
stored on your hard drive. Refer to your operating system or backup
utility documentation for instructions on making backup copies of
your data files.
Compaq Restore
Ä
CD
Along with the operating system CD, the Compaq Restore CD
enables you to recover the original operating system, Internet
browser, and NIC or modem drivers. This can be extremely helpful in
the event of hard drive failure or corruption. Additional support
software for specific models may be downloaded from
www.compaq.com/support. To use the Compaq Restore CD, insert the CD
into the CD-ROM drive and restart the computer. Carefully read and
follow all instructions that appear on the screen.
CAUTION: To prevent loss of data, before using the Compaq Restore
CD, be sure to back up any data files and software application files
created or installed after unbundling the factory-installed software. The
Restore CD will erase all files from the hard drive before restoring the
original operating system, Internet browser, and NIC or modem drivers.
Quick Setup & Getting Started Guide9
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Getting Started
✎
You may need to use the keyboard to make selections during the
system restore process. USB mouse support is not available until USB
mouse drivers have been restored.
For questions about or problems with this CD, please contact Compaq
customer service.
Registration
Be sure to register your new personal computer with Compaq.
Registration establishes a record of ownership and gives you an
opportunity to receive product announcements, updates, and other
communications periodically, if you choose to do so. Registration is
easy—just visit the Compaq Web site at
follow the instructions that appear on the screen.
Turning Off the Personal Computer
To properly turn off the personal computer, first shut down the
operating system software. In Microsoft Windows operating systems,
click Start > Shut Down.
www.compaq.com/register and
Depending on the operating system, pressing the power button causes
the computer to enter a low-power “standby” state instead of
automatically turning the power off. This allows you to conserve
energy without closing software applications; later, you can start
using the computer immediately, without having to restart the
operating system and without any data loss.
✎
10Quick Setup & Getting Started Guide
To turn off power to the computer, press and hold the power button for
four seconds. To reconfigure the power button to work in On/Off
mode, run Computer Setup. Refer to the Computer Setup Guide on
the Compaq Reference Library CD for more information on using
Computer Setup.
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For More Information
Getting Started
✎
Refer to the Compaq Reference Library CD for additional product
documentation. Books on the CD include:
■Quick Setup & Getting Started Guide (this book, in PDF Format)
■Hardware Reference Guide (PDF Format)
■Computer Setup Guide (PDF Format)
■Desktop Management Guide (PDF Format)
■Network Communications Guide (PDF Format)
■Troubleshooting Guide (PDF Format)
■Safety & Regulatory Information (PDF Format)
■Safety & Comfort Guide (Windows Help format)
If you do not have a CD-ROM drive, you may download the product
documentation from the Compaq Web site at www.compaq.com/support.
Quick Setup & Getting Started Guide11
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Getting Started
1. Insert the compact disc into the CD-ROM drive. There may be a
slight delay while the software checks the Windows Regional
Settings. A menu of the books available on the compact disc is
automatically displayed.
✎
✎
The menu and books are displayed in the language chosen during
initial system setup or specified later in your Windows Regional
Settings. If the Regional Settings do not match one of the languages
supported on the CD, the menu and books are displayed in English.
2. Click the title of the book you want to read. The first time you
click a link to a book provided on CD in Adobe PDF format, you
may be prompted to install the Adobe Acrobat Reader software,
which is provided for you on the CD. Read and follow the
prompts to install Acrobat Reader.
If you are not prompted to install Acrobat Reader, click Install Adobe
Acrobat Reader from the CD menu.
If there is no CD-ROM drive activity for two minutes or more, it may
be because Autorun is not enabled on the system. To run the Compaq Reference Library CD if it does not run automatically:
1. Click Start > Run.
2. Type
X:\CompaqEvo.exe
(where X is the drive letter designator for the CD-ROM drive)
3. Click OK.
12Quick Setup & Getting Started Guide
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Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A
comprehensive Troubleshooting Guide is available on the Compaq Reference Library CD and on the Web at
You may elect to purchase a Compaq Quick Troubleshooting Guide
(part number 153837-001, available through your Compaq authorized
dealer, reseller, or service provider) that contains easy to follow flow
charts that can lead you through the debug process. This guide was
written for Compaq authorized service providers and contains steps
that may be beyond the technical capabilities of some users.
Improperly performing some processes identified in the guide may
damage the computer and/or void your warranty. If you are unsure of
your ability to perform the task, or if you are concerned about voiding
your product warranty, contact you local authorized sales or service
representative before undertaking the recommended corrective action.
Getting Started
http://www.compaq.com/support.
Helpful Hints
If electing to use an operating system different than what was shipped
with your system, refer to the following support Web site locations for
additional support that may be available.
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
Quick Setup & Getting Started Guide13
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Getting Started
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■Check all cable connections for loose connections or incorrect
connections.
■Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware
Installation Problems” for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
Ä
■Take out all diskettes from the diskette drives when you turn on
your system.
CAUTION: When the computer is plugged into an AC power source,
there is always power applied to the system board. You must disconnect
the power cord from the power source before opening the computer to
prevent system board or component damage.
14Quick Setup & Getting Started Guide
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Interpreting the Diagnostic Lights
Compaq computers feature diagnostic lights or LEDs (light emitting
diodes) to indicate various computer states or errors. The following
tables describe the diagnostic light indications. Refer to the
Troubleshooting Guide on the Compaq Reference Library CD for
more information.
Computer LEDs
LEDColorLED ActivityState/Message
PowerGreenOn(S0) Computer on
PowerGreen1 flash every 2 seconds(S1) Normal suspend mode
Getting Started
PowerGreen1 flash every 2 seconds(S3) Suspend to RAM
(if applicable)
PowerClearOff(S4) Suspend to disk
(if applicable)
PowerClearOff(S5) Computer off
PowerRed4 flashesevery 1
second, or 2 flashes 1
second apart followed
by a 2 second pause
This information is not applicable to USB keyboards.
The FailSafe Boot Block ROM allows for system recovery in the
unlikely event of a ROM flash failure, as for example if a power
failure were to occur during a ROM upgrade. The Boot Block is a
flash-protected section of the ROM that checks for a valid system
ROM flash when power to the system is turned on.
The following table lists the various keyboard light combinations
used by the Boot Block ROM, as well as the meaning and action
associated with each combination. Refer to the Desktop Management Guide for more detailed information.
16Quick Setup & Getting Started Guide
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Keyboard Light Combinations Used by Boot Block ROM
present, is bad, or drive not
ready.* The screen displays
a Boot Block Recovery
message when using an
embedded graphics
controller.
Num, Caps, Scroll LockGreenTurn on and off 2
ROM flash failed.*
times
(accompanied by
1 long and 3 short
beeps)
Num, Caps, Scroll LockGreenOnBoot Block ROM Flash
successful. Turn power off,
then on to reboot.
Diagnostic lights do not flash on USB keyboards.
✎
*Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If
ROM flash is successful, all three keyboard LEDs will light up and you will hear a rising tone
series of beeps. Remove diskette and turn power off, then on to restart the computer. For
more information about flashing the ROM, refer to the
Troubleshooting Guide.
Quick Setup & Getting Started Guide17
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Getting Started
Solving Minor Problems
You may be able to easily resolve the minor problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact your Compaq authorized dealer or reseller.
Solving Minor Problems
ProblemCauseSolution
Computer will not
turn on.
Computer appears
locked up and will not
turn off when the power
button is pressed.
Computer is not
connected to an external
power source.
Cables to the external
power source are
unplugged.
Drive power, data, or
power supply cables may
not be properly
connected.
The unit temperature was
exceeded. The fan may
be blocked.
Software control of the
power switch is not
functional.
Connect to an external power
source.
Ensure that cables connecting the
computer to the external power
source are plugged in properly and
the wall outlet is active.
Reseat drive power, data, and power
supply cables.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan
is running.
Contact Compaq authorized reseller
or service provider.
Press and hold the power button for
at least 4 seconds until the computer
turns off.
18Quick Setup & Getting Started Guide
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Getting Started
Solving Minor Problems
(Continued)
ProblemCauseSolution
Computer date and
time display is
incorrect.
RTC (real-time clock)
battery may need to be
replaced. Battery life is
approximately 3–5 years.
First, reset the date and time under
Control Panel. If the problem
persists, replace the RTC battery.
Refer to the
Guide
new battery, or contact your Compaq
authorized dealer or reseller for RTC
battery replacement.
Computer powered off
automatically and the
Power LED is:
1. Flashing red four
times per second,
OR
2. Flashing red two
The unit temperature
may have been
exceeded. The fan may
be blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan
is running.
Contact Compaq authorized reseller
or service provider.
times one second
apart, followed by a
two second pause,
OR
Hardware Reference
for instructions on installing a
3. Not flashing.
The unit temperature was
exceeded because the
computer was functioning
with the cover or access
Replace cover or access panel, and
let the computer cool down before
attempting to turn on power to the
computer.
panel removed.
Computer appears to
pause periodically.
Cannot remove
computer cover or
access panel.
Network driver is loaded
and no network
connection is
established.
Security screw or cable
lock is used and must be
removed.
Establish a network connection, or
use Computer Setup or Windows
Device Manager to disable the
network controller.
Refer to the
Guide
, on the
Hardware Reference
Reference Library CD
for more information on security
,
devices and instructions on
removing the access panel.
Quick Setup & Getting Started Guide19
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Getting Started
Solving Minor Problems
(Continued)
ProblemCauseSolution
Cursor will not move
using the arrow keys
on the keypad.
Blank monitor screen.Monitor is not turned on
The Num Lock key may
be on.
and the monitor light is
Press the Num Lock key. The Num
Lock light should not be on if you
want to use the arrow keys.
Turn on the monitor and check that
the monitor light is on.
not on.
The cable connections
are not correct.
Check the cable connection from the
monitor to the computer and to the
electrical outlet.
The energy saver feature
has been enabled.
Press any key or click the mouse
button and, if set, type your
password.
The RGB (Red, Green,
Blue) input switch on the
monitor is incorrectly set.
You are using a
fixed-sync monitor and it
will not sync at the
Set the monitor’s RGB input switch
to 75 ohms and, if there is a sync
switch, set it to external.
Be sure that the monitor can accept
the same sweep rate as the
resolution chosen.
resolution chosen.
The VGA/BNC selector
switch is not properly set.
20Quick Setup & Getting Started Guide
Set the selector switch to agree with
the cable connection.
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Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows 98 andWindows 2000 automatically
recognizes the device and configures the computer. If you install a
non–plug and play device, you must reconfigure the computer after
completing installation of the new hardware. In Windows 98 or
Windows 2000, select the Add New Hardware icon in the Control
Panel and follow the instructions that appear on the screen. To
reconfigure the computer in Windows NT 4.0 after installing new
hardware, use the utility provided with the hardware.
Solving Hardware Installation Problems
Getting Started
ProblemCauseSolution
A new device is not
recognized as part of the
system.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Power switch of new
external device is not
turned on.
When the system
advised you of
changes to the
configuration, you did
not accept them.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
Reboot the computer and follow
the instructions for accepting the
changes.
Quick Setup & Getting Started Guide21
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Getting Started
22Quick Setup & Getting Started Guide
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