Compaq 1610, Compaq 2000, Compaq 2000c, Compaq 2010c, Compaq 2015c Reference Manual

...

Download

C-S

ERIES

EFERENCE GUIDE

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

Compaq is registered in the U.S. Patent and Trademark Office. Microsoft and Windows are registered trademarks of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

EFERENCEGUIDE

C-Series Handheld PC

First Edition January 1998 Part Number 266667-001

Compaq Computer Corporation

ONTENTS

preface

EFOREYOUBEGIN

For More Information........................................................................xi

For Updated Information..................................................................xii

Locating Information Quickly..........................................................xii

Ordering Software on Diskette........................................................xiii

Customer Registration.....................................................................xiii

In North America........................................................................xiii

Outside of North America...........................................................xiii

Symbols and Conventions...............................................................xiv

chapter 1

ETTINGSTARTED

Unpacking the Box..........................................................................1-2

Setting Up for the First Time ..........................................................1-3

C-Series at a Glance........................................................................1-8

Screen and Left Side Components..............................................1-8

Front and Right Side Components..............................................1-9

Top and Rear Panel Components..............................................1-10

Bottom Panel Components .......................................................1-11

chapter 2

ORMING APARTNERSHIP

Step 1: Determine Computer Requirements ...................................2-2

Step 2: Install Windows CE Services..............................................2-3

Step 3: Configure the Communications Port ..................................2-3

Using Windows NT Workstation................................................2-3

Using Windows 95......................................................................2-3

Step 4: Connect the Handheld PC to the Computer........................2-4

Step 5: Install the Compaq C-Series Software................................2-5

Contents

chapter 3

SING THEKEYBOARD ANDSTYLUS

Special Keyboard Features .............................................................3-2

Using the Application Launch Keys...........................................3-4

Using the Dual Brightness Backlight Button.............................3-5

Using the Stylus..............................................................................3-6

chapter 4

SINGPOWER

Using Battery Power.......................................................................4-2

Checking Battery Power Levels.................................................4-2

Recognizing Low Battery Indicators..........................................4-2

Conserving Battery Power..........................................................4-4

Replacing Batteries.........................................................................4-5

Replacing the Main Batteries.....................................................4-6

Replacing the Backup Battery....................................................4-9

Disposal and Recycling of Used Batteries....................................4-11

Using AC Power...........................................................................4-11

Connecting to AC Power..........................................................4-12

Resetting Your C-Series Handheld PC.........................................4-13

Performing a Normal Reset......................................................4-13

Performing a Full Reset............................................................4-14

chapter 5

SING THEMODEM

Safety Precautions for Modems......................................................5-2

Connecting the Modem...................................................................5-3

Using an External Modem..............................................................5-4

Connecting an External Modem.................................................5-4

Configuring and Using the External Modem.............................5-4

Using the Modem to Access the Internet........................................5-5

Browsing the Internet.................................................................5-5

chapter 6

SING

PC C

ARDS

Supported PC Cards........................................................................6-1

PC Card Software ...........................................................................6-2

Operating Guidelines......................................................................6-2

Inserting a PC Card.........................................................................6-3

Removing a PC Card ......................................................................6-4

Contents

chapter 7

SING THEINFRAREDFEATURE

Establishing an Infrared Connection...............................................7-2

Step 1: Configure the Software...................................................7-2

Step 2: Set Up the Infrared Devices............................................7-2

Step 3: Transfer Information.......................................................7-3

Printing with the IR Port .................................................................7-4

chapter 8

SINGCOMPAQSOFTWARE

Using Voice Memo .........................................................................8-2

Recording A Message.................................................................8-3

Playing a Message.......................................................................8-3

Managing Messages....................................................................8-4

Adjusting Audio Levels..............................................................8-4

Using Internet Setup Utility ............................................................8-5

Setting Up a Profile.....................................................................8-5

Getting On the Internet ...............................................................8-6

Using Internet Favorites Synchronizer............................................8-7

Synchronizing Bookmarks..........................................................8-7

Copying Bookmarks ...................................................................8-8

Using Dictionary Synchronizer.......................................................8-9

Using the Backup and Restore Utilities ........................................8-10

Using Compaq Backup and Restore .........................................8-12

Using Compaq Flash Memory Manager...................................8-14

Using Compaq Enhanced Security................................................8-16

Understanding the Password Levels.........................................8-16

Setting Passwords .....................................................................8-18

Using the Owner Control Panel Application.................................8-21

Controlling Volume.......................................................................8-21

Printing..........................................................................................8-22

Supported File Types................................................................8-22

Printing Guidelines ...................................................................8-22

Printing from the Handheld PC.................................................8-23

Setting the Alarm ..........................................................................8-23

Contents

vii

chapter 9

ARING FORYOURCOMPAQ

C-S

ERIES

Routine Care ...................................................................................9-2

Travel Guidelines............................................................................9-3

International Travel ........................................................................9-3

Shipping Guidelines........................................................................9-4

chapter 10

IPS ANDTROUBLESHOOTING

Tips for Maximizing Performance................................................10-1

Adjusting Memory....................................................................10-1

Increasing the Data Transfer Speed..........................................10-2

Troubleshooting............................................................................10-3

Solving Battery and Power Problems.......................................10-4

Solving Keyboard and Stylus Problems...................................10-5

Solving Audio Problems...........................................................10-5

Solving Memory Problems.......................................................10-6

Solving PC Card Problems.......................................................10-8

Solving Screen Problems..........................................................10-9

Solving Communication Problems.........................................10-10

Solving Security Problems.....................................................10-13

Servicing the C-Series ................................................................10-14

Preparing for a Technical Support Call..................................10-14

appendix A

ORLDWIDETELEPHONENUMBERS

appendix B

ARDWARESPECIFICATIONS

................................................................. B-1

appendix C

GENCYREGULATORYNOTICES

NDEX

................................................................................................. I-1

....................................................... A-1

............................................................. C-1

viii

Contents

preface

EFORE YOU BEGIN

Congratulations on your selection of the Compaq C-Series, the

first professional handheld PC. Before using your C-Series, be

sure to read this chapter for information about:

documentation and online help

■

customer registration

■

symbols and conventions used in this guide

■

For More Information

References are provided as printed materials and as online

information that is accessible from your handheld PC. In addition

to this reference guide, the following printed references come

with your handheld PC:

Quick Setup card

■

Accessories Flier

■

Microsoft The Handheld PC Companion

■

Important Safety Information

■

Warranty and service information

■

Before You Begin

The following online and electronic references are also available.

Name: Location:

Microsoft Microsoft

Help

Microsoft Handheld PC Home Page

C-Series Home Page www.compaq.com/products/

H/PC Help Windows CE Services

For Updated Information

To learn about updates that may have occurred to your C-Series device after this document was printed, tap the Start menu on your handheld device, then tap My Documents and select

Compaq Updates.

NOTE:

will not appear on the screen.

If no updated information is available, Compaq Updates

Handheld PC Microsoft

Windows CE

on your computer) www.microsoft.com/windowsce/

hpc

handhelds

Desktop Software for

CD (to be installed

Locating Information Quickly

To quickly find the information you’re looking for, use this table as a starting point.

To Find Information About: Look Here:

Using your C-Series Using the Compaq software on

your C-Series Using the Windows CE operating

system and software on your C-Series

Using Windows CE Services on your computer

The latest information and offers for your C-Series device and accessories

C-Series Reference Guide C-Series Reference Guide

Microsoft

Companion

Microsoft Microsoft

Help

C-Series Home Page (www.compaq.com/products/ handhelds)

The Handheld PC

H/PC Help Windows CE Services

xii

Before You Begin

Ordering Software on Diskette

If the computer on which you are installing Microsoft Windows

CE 2.0 does not have a CD-ROM drive, you can purchase

diskettes containing the Windows CE software necessary for

operating your handheld PC.

To order Windows CE software diskettes, contact Compaq at

1-800-841-2761 (U.S. only) or fax a request to 510-327-4070.

NOTE:

Tour and Exchange Update) are not available on diskette. To

obtain these applications, visit the Microsoft web site at

www.microsoft.com.

Compaq C-Series software is available only on CD-ROM.

Some Windows CE applications (such as the Guided

Customer Registration

In North America

To receive the latest information on your C-Series handheld PC,

as well as receive special offers on C-Series accessories and

software, be sure to register with Compaq by completing and

mailing the Register Now card included with your handheld PC.

Outside of North America

Outside of North America, use the Compaq Info Messenger

service to obtain Internet and e-mail access to the latest software

updates and service documentation for your C-Series.

Once you register with this free service at www.compaq.com/

infomessenger and build your profile(s), Info Messenger searches

the Compaq web site and collects information specific to your

handheld PC environment. Info Messenger then sends an e-mail

alerting you when new and/or updated information is available on

a Compaq customized web page.

Before You Begin

xiii

Symbols and Conventions

Some or all of the following format conventions may be used in this guide to distinguish elements of text:

Names of keys are shown in bold type as they appear on the

■

keyboard, for example, Keys that you should press at the same time are represented

■

by the key names and the plus (+) symbol, for example,

Ctrl+Alt+Delete.

Commands are presented in lowercase, bold type as shown

■

here: An arrow is used to separate icons or menu options that you

■ ■

install

a:\install.

should select in succession; for example, tap

Start→Settings→Control Panel.

When you need to type information without pressing the

■

key, you are directed to “type” the information.

Ctrl, Backspace, Tab.

Enter

When you need to type information and press the

■

you are directed to “enter” the information.

WARNING:

follow directions could result in bodily harm or loss of life.

CAUTION:

directions could result in damage to equipment or loss of information.

IMPORTANT:

Text set off in this manner presents clarifying

Text set off in this manner indicates that failure to

Text set off in this manner indicates that failure to follow

information or specific instructions.

NOTE:

Text set off in this manner presents commentary,

sidelights, or interesting points of information.

Enter

key,

xiv

Before You Begin

chapter

ETTING STARTED

This chapter provides information about getting started with your

C-Series handheld PC, such as:

unpacking the box

■

setting up for the first time

■

learning about the handheld PC features

■

Getting Started

1-1

Unpacking the Box

Contents of the Box

Before setting up your handheld PC, be sure your shipping box includes the following items:

handheld PC

AC Adapter

stylus (housed in the handheld PC)

auto-sync cable

batteries (two AA alkaline or one rechargeable NiMH, depending on your C-Series model)

Not pictured:

modem cable (available with some models)

■

CD-ROM discs (2)

■

documentation

■

NOTE:

To order accessories that did not come with your C-Series

model, refer to the Accessories Flier included in the shipping box.

1-2

Getting Started

Setting Up for the First Time

To set up your handheld PC for the first time, follow the

instructions below. When it is ready to use, read “C-Series at a

Glance” later in this chapter to learn more about the special

features of your device.

1. Turn over the handheld PC.

2. Do one of the following: If your C-Series comes with AA alkaline batteries, follow

■

the steps in the illustration below. Remove the main battery cover and install the batteries as illustrated below. Be sure the positive and negative end of each battery is correctly oriented.

CAUTION:

models that have color screens. Install only a Compaq- approved rechargeable battery pack in these models.

Installing the Alkaline Batteries

Do not install AA alkaline batteries in C-Series

Getting Started

1-3

If your C-Series comes with a rechargeable NiMH battery

■

pack, follow the steps in the illustration below. Be sure the flat side of the battery is facing in toward the battery compartment as indicated.

Installing the NiMH Battery Pack

1-4

Getting Started

Replace the main battery cover.

Replacing the Main Battery Cover

Pull out the backup battery tape to activate the backup battery.

Removing the Backup Tape

Getting Started

1-5

If using a rechargeable NiMH battery pack, connect the unit to AC power and allow the battery pack to charge for three hours. If using AA alkaline batteries, proceed to step 6.

Turn over the handheld PC and raise the lid.

Raising the Lid

1-6

Getting Started

Press the power button to turn on power.

Pressing the Power Button

Follow the instructions on the screen to complete the setup process.

To learn more about your handheld PC, take the Welcome Tour by pressing

Fn+Alt

Once setup is complete, you may want to connect your handheld PC to a computer and load valuable Compaq software. To do so, follow the instructions provided in Chapter 2, “Forming a Partnership.”

Getting Started

1-7

C-Series at a Glance

Your handheld PC is equipped with many convenient features that make using it quick and easy. This section familiarizes you with the location and function of these features.

Screen and Left Side Components

Item Component Function

Screen Displays on-screen information and

interprets stylus taps.

Modem connector

PC Card slot Accepts a 16-bit Type I or Type II PC

Connects an RJ-11 modem cable (available on some models only).

(PCMCIA) Card. For more on this feature, see Chapter 6, “Using PC Cards.”

1-8

Getting Started

Front and Right Side Components

Item Component Function

Dual brightness backlight button

Power button Press once to turn on the device. Press

AC power connector

Serial connector Connects serial devices such as the auto-

Stylus slot Holds and protects the stylus when stylus

Alarm button Press once to stop the alarm when it goes

Record button Press and hold this button while speaking

Provides increased lighting for better viewing of the screen. For more information, see “Using the Dual Brightness Backlight Button” in Chapter 3.

again to turn off. Connects to external (AC) power via the

AC Adapter.

sync cable or a printer cable.

is not in use.

off. For instructions on using the alarm, see “Setting the Alarm” in Chapter 8.

into the microphone to record a voice memo.

Getting Started

1-9

Top and Rear Panel Components

Item Component Function

Battery charge light (amber)

Alarm light (green)

Speaker Produces sound for the alarm, playback of

Microphone Speak into the microphone while pressing

Turns on when the optional

■

rechargeable NiMH battery pack is being recharged; also turns on when the device is connected to external power

Turns off when charging is complete.

■

Blinks once when the device is turned

■

on. Blinks continuously when an alarm

■

you have set goes off. Turns off when you press the alarm

■

button or stop the alarm through the software.

voice memos, and other audio effects. For information on setting the speaker level, see “Controlling Volume” in Chapter 8.

the record button to record a voice memo. Works whether device is open or closed.

1-10

Getting Started

Infrared (IR) port Allows for wireless infrared

communication.

Bottom Panel Components

Item Component Function

Backup battery compartment

Main battery compartment

PC Card slot Accepts a Type I or Type II PC (PCMCIA)

PC Card eject lever

Reset button Restarts the operating system.

Expansion compartment

Contains the CR2032 lithium coin battery which acts as a backup battery when the main batteries are drained or removed.

Holds two AA alkaline batteries or a rechargeable NiMH battery pack for supplying primary battery power to the device.

Card. For more on this feature, see Chapter 6, “Using PC Cards.”

Ejects a PC Card from the PC Card slot.

CAUTION:

permanently delete all of your unsaved information.

Contains the RAM module. Accepts optional RAM upgrades.

Pressing the reset button will

Getting Started

1-11

chapter

ORMING A PARTNERSHIP

Your C-Series handheld PC acts much like a “computer assistant”—it supplements the capabilities of your regularly used computer when you cannot be at your desk. The handheld PC does this through “partnering” with your regular computer. A partnership is the process of establishing a connection with your regularly used computer for the purpose of synchronizing and transferring data between the computer and the handheld PC.

Forming a partnership involves five steps, each of which is discussed in this chapter:

Step 1: Determine computer requirements Step 2: Install Windows CE Services on the computer Step 3: Configure the computer’s communications port Step 4: Connect the handheld PC to the computer Step 5: Install the Compaq C-Series software

Additional information on forming a partnership can be found in Microsoft’s Handheld PC Companion and in the Windows CE Services Help that you installed on your computer.

Forming a Partnership

2-1

Step 1: Determine Computer Requirements

Before establishing a partnership, be sure your computer meets the minimum configuration requirements listed below:

486/33DX or higher processor

■

Microsoft Windows 95 (or later)

■

or Windows NT Workstation 4.0 (or later)

8 MB of memory (Windows 95)

■

12 MB of memory (Windows NT Workstation 4.0) 10 MB of available hard disk space

■

Available 9- or 25-pin serial port (adapter required for 25-pin

■

serial port) CD-ROM drive

■

VGA or higher resolution graphics card

■

Microsoft Mouse or compatible pointing device

■

NOTE:

Some third-party applications may have additional configuration requirements. Refer to the documentation included with these applications for more information.

2-2

Forming a Partnership

Step 2: Install Windows CE Services

Windows CE Services is the software that allows you to synchronize data between your handheld PC and your computer. Follow the steps below to install Windows CE Services on your computer.

IMPORTANT:

meets the minimum configuration requirements listed earlier in this chapter.

1. Insert the Microsoft CD into the computer’s CD-ROM drive. (If your computer does not have a CD-ROM drive, see “Ordering Software on Diskette” for information on obtaining Windows CE diskettes.)

2. Follow the instructions included with the CD and on the computer screen to install Windows CE Services and other software.

Before installing this software, be sure your computer

Step 3: Configure the Communications Port

Before connecting, you must configure your computer’s COM port so that it can communicate with your handheld PC.

NOTE:

sync cable (serial cable) connection. For information on connecting with an infrared port, RAS, or network, refer to Chapter 7, “Using the Infrared Feature,” or see “Get Connected” in the Windows CE Services Help that you installed on your computer.

This procedure covers only the configuration for an auto-

Using Windows NT Workstation

Select Start→Settings→Control Panel. Choose the Ports icon. Configure a COM port for your handheld PC with the following settings: 19200 baud, 8 data bits, 1 stop bit, no parity.

Using Windows 95

Select Start→Settings→Control Panel. Choose the System icon, then select the Device Manager tab. Configure a COM port for your handheld PC with the following settings: 19200 baud, 8 data bits, 1 stop bit, no parity.

Forming a Partnership

2-3

Step 4: Connect the Handheld PC

to the Computer

Once Windows CE Services is installed on your computer and the communications port is configured, you are ready to connect your handheld PC to the computer. To do so, follow the steps below.

CAUTION:

on, tripped over, or pinched by items placed upon or against them. Pay particular attention to the power plug, electrical outlet, and the point where cords and cables exit the device.

Route cords and cables so that they will not be walked

1. Connect the 16-pin end of the auto-sync cable to the serial connector on your handheld PC 1.

2. Connect the 9-pin end of the auto-sync cable to the serial connector on your computer 2. (Some computers may require a 9-to-25 pin adapter in order to connect the auto-sync cable).

Connecting the Handheld PC to a Computer

NOTE:

The first time you connect your handheld PC to the computer, the New Partnership Wizard appears on the screen. Follow the instructions to establish a connection between the two devices. The next time you connect, your data will be synchronized automatically, provided that you accept the default settings.

IMPORTANT:

Refer to The Handheld PC Companion for more

information on establishing a connection and synchronizing data.

2-4

Forming a Partnership

Step 5: Install the Compaq C-Series Software

After connecting to the computer, follow the steps below to install the Compaq software. Some software will be installed on your computer and some on your handheld PC.

1. Insert the Compaq CD into the computer’s CD-ROM drive.

2. Follow the instructions included with the CD and on the computer screen to install the Compaq software.

IMPORTANT:

To avoid draining the batteries, use external power

whenever your handheld PC is connected to the computer.

Forming a Partnership

2-5

chapter

SING THE KEYBOARD

AND

Your C-Series handheld PC contains several keys and buttons that perform special functions. This chapter describes the following features:

■

TYLUS

special keyboard keys and buttons stylus functions

Using the Keyboard and Stylus

3-1

Special Keyboard Features

NOTE:

Location and legends of keys vary by geographic region.

Item Component Function

1 2

Power button Press once to turn on the device. Press

again to turn off.

Dual brightness backlight button

Caps

key

Shift

Contrast keys (<) (>)

Alt

key

Provides increased lighting for better viewing of the screen. For more information, see “Using the Dual Brightness Backlight Button” later in this chapter.

When pressed with the like a letters or characters indicated on the upper section of the keys).

NOTE:

area of the taskbar when this function is on.

Press Press Press simultaneously to recenter contrast. Press in conjunction with the contrast keys to adjust screen contrast. Press in conjunction with the Fn key to start the Welcome Tour. May perform application-specific functions.

Caps Lock

An icon appears in the status

Alt Alt Alt

key, works

Shift

key (produces capital

+ (<) to decrease contrast. + (>) to increase contrast. + both contrast keys

Continued

3-2

Using the Keyboard and Stylus

Continued

Item Component Function

6 7

Windows key Press once to bring up the Start menu.

Press in conjunction with the

key

Application launch keys

■

number keys (2–9 and 0) to open applications quickly.

Press in conjunction with the

■

backlight button to toggle to a different backlight level (monochrome models only).

Press in conjunction with the

■

to start the Welcome Tour.

Press in conjunction with the Fn key to open applications quickly. For more on this, see “Using the Application Launch Keys” in the following section.

Alt

key

Using the Keyboard and Stylus

3-3

Using the Application Launch Keys

The application launch keys provide a fast and convenient way to get to many of your favorite programs. To start a program, hold down the program you want to start. (For example, press Pocket Word.) For instructions on using a program once it’s started, see The Handheld PC Companion or the online Help included with the program.

The following table lists the application launch keys and their corresponding icons and programs.

key and press the number key below the icon for the

to start

Fn+2

Fn + Key

Icon

Program Launched

Pocket Word

Pocket Excel

Pocket PowerPoint

Calendar

Contacts

Tasks

Inbox

World Wide Web (www)

NOTE:

Once a program is open, pressing Fn + the application’s

launch key will quickly switch you to that application.

3-4

Using the Keyboard and Stylus

Voice Memo

Using the Dual Brightness Backlight Button

The dual brightness backlight button provides you with two levels of backlighting (the light that illuminates the screen). The following table describes how to use the backlight button according to the handheld PC model you have.

Function Monochrome screen

Color screen model

model

Press backlight button

Press Fn + backlight button

Toggles backlight on and off.

Toggles between normal and high backlight and sets the selected level as the default.

Toggles between normal and high backlight.

Backlight Tips

Using the backlight drains battery power. To conserve battery

■

power, use the backlight on the lowest setting that is comfortable for you, and use it only when necessary.

To save battery life, you can set the device to automatically

■

turn off backlighting when using battery or external power. Tap Start→Settings→Control Panel→double-tap Display Properties. Select the Backlight tab and choose the settings you want.

To automatically turn on the backlight whenever a key is

■

pressed or the screen is touched, select Advanced from the Backlight tab and choose the settings you want. (Applies to

monochrome models only.)

Using the Keyboard and Stylus

3-5

Using the Stylus

Compaq recommends using the stylus to touch the screen and when pressing the reset button. There's no harm in using your fingertip, but many features require the stylus for finer pointing. Below are some tips for using the stylus:

Make sure the screen is calibrated so that the device interprets the stylus taps correctly. If you need to recalibrate after the initial setup calibration, select

Panel→Stylus

To quickly open the Stylus calibration page, press the

TIP:

Windows key

To remove the stylus from the stylus slot, slide the stylus to

■

the right. To replace the stylus, slide the stylus into the slot, point first

■

and ridges facing out, until it is all the way in. When instructed to tap the screen, use a quick, light touch.

■

Leaving the stylus on the screen, skidding it across the screen, or tapping too hard can cause the device to misinterpret the taps.

and follow the instructions on the screen.

Start→Settings→Control

When instructed to double-tap, use two quick, light taps in

■

succession. For applications that require a right click, press the

■

Alt

while tapping with the stylus. To adjust tap speed and sensitivity, select

■

Control Panel→Stylus→Double-Tap

Start→Settings→

and follow the

instructions on the screen.

CAUTION:

instruments such as keys or ballpoint pens to touch the screen.

To avoid damaging the screen, do not use sharp

key

3-6

Using the Keyboard and Stylus

chapter

SING POWER

This chapter discusses the following topics:

using battery power

■

replacing batteries

■

disposal and recycling of used batteries

■

using AC power

■

resetting the C-Series handheld PC

■

Using Power

4-1

Using Battery Power

Your C-Series has a dual power supply that consists of:

main batteries (two AA alkaline batteries or a rechargeable

■

NiMH battery pack) backup battery (CR2032 lithium cell battery).

■

The main batteries power the handheld PC when it is not connected to an external power source. The backup battery, which comes preinstalled in the handheld PC, protects your saved data when the main batteries are drained or have been temporarily removed (for example, when you are replacing the main batteries).

IMPORTANT:

Be sure to install the main batteries before using the

handheld PC.

Checking Battery Power Levels

To see the estimated amount of remaining battery power for both the main and backup batteries, tap Start→Settings→Control Panel. Double-tap the Power icon, then tap the Battery tab.

NOTE:

The amount of remaining battery power is an estimate; the actual amount of remaining power can vary, depending on your C-Series usage and operating conditions.

For factors that affect battery life, see “Conserving Battery Power” later in this chapter.

Recognizing Low Battery Indicators

To protect against data loss, the following set of precautionary measures is built into your handheld PC:

Low battery icons notify you when the condition of any

■

battery drops below Good. A warning message appears on screen when any battery

■

reaches a critical low level. A final warning message and a low battery shutdown (which

■

saves all data in memory) occur when the batteries are too low to run the device.

4-2

Using Power

Low Battery Icons

The C-Series displays various battery icons in the status area of the taskbar when batteries are low. When you see a low or very low battery icon, save your work, turn off the device, and replace the old batteries with fresh ones as soon as possible.

Critical Low Battery Warning

If no action is taken to resolve the low battery condition described above, a critical low battery warning will appear on the screen when the batteries enter a very low state. When you see this warning, take immediate action by saving your data, then do one of the following:

Turn off your handheld PC and replace the batteries.

■

Connect the AC Adapter to your handheld PC until new

■

batteries are available.

CAUTION:

backup battery to run down. Replace the backup battery as soon as you are notified that backup battery power is low.

Do not remove both the main and backup batteries at the same time. Doing so will cause data, configuration settings, and user-installed programs to be lost.

To avoid losing data stored in memory, do not allow the

Low Battery Shutdown

When the main batteries are too low to run the device, a final warning message appears notifying you that your handheld PC can no longer run and will be shut off. This is followed by an automatic shutdown which saves all data and suspends operation until new batteries are installed or until the device is connected to external power.

Using Power

4-3

Conserving Battery Power

To get the longest life from your batteries, follow these guidelines when using your C-Series:

■

Use external power for PC Card operations

PC Card modems and other PC Cards use large amounts of power to operate and can quickly drain the batteries in your device. Use AC power or automobile power for PC Card operations whenever possible.

■

Limit PC Card use when you must use battery power

When using battery power, limit the amount of time that you use the PC Card, and remove it from the PC Card slot when it is not in use.

■

Use external power for communications connections

Extended connections (communicating via the modem, serial port, or IR port) can quickly drain batteries. Use the AC Adapter to connect to an external power source when your handheld PC is communicating through one of these channels.

■

Limit the use of backlight

Minimize backlight use when you are operating on battery

❏

power.

When using the backlight and battery power, use the lowest

❏

level of backlight needed to see the screen.

❏

Use

Display Properties

in the Control Panel to turn off the

backlight automatically when running on battery power.

■

Shorten auto-suspend time

Your handheld PC automatically suspends operation to conserve battery power if you have not used the keyboard or the stylus after three minutes. To shorten auto-suspend time, follow these steps:

Tap

Power

Tap the

Start→Settings→Control Panel

icon.

Power Off

tab, then select another auto-suspend

, then double-tap the

setting.

NOTE:

Your handheld PC will not auto-suspend while it is

communicating through the modem, serial port, or IR port.

4-4

Using Power

■

Enable suspend while on external power

To auto-suspend the device while it is connected to AC power or automobile power, follow these steps:

Tap

Start→Settings→Control Panel

Power

Tap the

icon.

Power Off

appropriate checkbox.

■

Turn off sounds

Tap

Start→Settings→Control Panel→Sounds

sound events that you do not need.

Replacing Batteries

Improper handling of batteries can cause fire, personal injury, or damage to the C-Series. Observe the following precautions when replacing batteries:

Be sure the polarity (+ and - ends) of each battery is correct

■

when you install it in the handheld PC.

, then double-tap the

tab, then place a check in the

and turn off

Do not mix old batteries with new ones.

■

Use only the types of batteries specified in this chapter.

■

Keep track of the main and backup battery life by frequently

■

checking battery status via the Power Properties box in the Control Panel. If the batteries used for both power supplies are low at the same time, data stored in memory can be corrupted or lost.

IMPORTANT:

Before replacing any batteries, Compaq recommends performing a data backup. For complete instructions on this, see “Using the Backup and Restore Utilities” in Chapter 8, “Using Compaq Software.”

Using Power

4-5

Replacing the Main Batteries

When replacing the main batteries, use two AA alkaline batteries or a rechargeable NiMH battery pack.

WARNING:

pack. There is a risk of fire and chemical burn if the battery pack is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose to temperatures higher than 140ºF (60ºC). Do not attempt to open or service the battery pack.

CAUTION:

the same time. Doing so will cause data, configuration settings, and user-installed programs to be lost.

To protect against data loss, be sure you have fresh batteries

TIP:

This device may contain a nickel metal hydride battery

Do not remove both the main and backup batteries at

on hand before removing the old ones. Also connect the device to external power before removing the batteries.

To replace the main batteries, follow these steps:

1. Save your work.

2. Turn off the handheld PC by pressing the power button.

3. Close the handheld PC and turn it over.

4. Slide the main battery cover off the battery compartment 1, then remove the old batteries from the battery holder 2.

Removing the Old Main Batteries

4-6

Using Power

5. Do one of the following: If replacing with AA alkaline batteries, follow the steps in

■

the illustration below. Be sure the positive and negative ends of the batteries are oriented correctly.

CAUTION:

models that have color screens. Install only a Compaq- approved rechargeable battery pack in these models.

Installing New Alkaline Batteries

Do not install AA alkaline batteries in C-Series

Using Power

4-7

If replacing with a rechargeable NiMH battery pack, follow

■

the steps in the illustration below. Be sure the flat side of the battery is facing in toward the battery compartment as indicated.

Installing the NiMH Battery Pack

If using a rechargeable NiMH battery pack, connect the device to AC power and allow the battery pack to charge for three hours. If using AA alkaline batteries, proceed to Step 7.

Turn over the handheld PC, raise the lid, and press the power button to resume operation.

4-8

Using Power

Replacing the Backup Battery

A CR2032 lithium coin backup battery (available through your local reseller) comes preinstalled in the handheld PC. Be sure to replace the backup battery as soon as possible when it shows signs of low power (such as when the low battery icon appears in the status area of the taskbar).

WARNING:

powered real-time clock circuit. There is a risk of explosion and injury if the battery is incorrectly replaced or improperly handled. Do not attempt to recharge, disassemble, immerse in water, dispose of in fire, or expose to temperatures higher than 140ºF (60ºC). Do not attempt to open or service the battery. Replace the battery only with a battery designated for this product and approved by Compaq.

CAUTION:

the same time. Doing so will cause data, configuration settings, and user-installed programs to be lost.

This device contains an internal lithium battery-

Do not remove both the main and backup batteries at

To replace the backup battery, follow these steps:

1. Save your work.

2. Turn off the handheld PC by pressing the power button.

3. Close the handheld PC and turn it over.

4. Loosen the screw on the backup battery compartment cover

using a small Phillips head screwdriver.

Using Power

4-9

5. Remove the compartment cover and old battery.

Removing the Old Backup Battery

Wipe the surface of the new backup battery with a soft cloth, then place it in the backup battery compartment with the positive (+) side facing up.

Replace the compartment cover and tighten the screw.

Installing the New Backup Battery

Turn over the handheld PC, open it, and press the power button to resume operation.

4-10

Using Power

Disposal and Recycling of Used Batteries

Disposal of batteries should comply with country, state, province, and local regulations.

For information about disposal and recycling requirements, see Appendix C, “Agency Regulatory Notices.”

Using AC Power

The AC Adapter included with your handheld PC allows you to connect to AC power via an electrical outlet. When connected to AC or other external power (such as automobile power), the device functions normally, except that battery power is not used. A plug icon appears in the status area of the taskbar to indicate that the device is connected to external power.

WARNING:

to the device, do not use converter kits sold for appliances to power the device.

NOTE:

automatically recharge while the device is connected to external power. The amber indicator light turns on and the battery charging icon appears in the taskbar while the battery pack charges.

If you are using a rechargeable NiMH battery pack, it will

To reduce the risk of electrical shock, fire, or damage

Using Power

4-11

Connecting to AC Power

It is not necessary to turn off your handheld PC before connecting to AC power. To connect to AC power, follow the steps below.

CAUTION:

into is easily accessible at all times. To disconnect power from the device, unplug the AC Adapter from the electrical outlet.

Ensure that the electrical outlet you plug the AC Adapter

1. Connect one end of the AC Adapter cable to the AC connector on your handheld PC 1.

2. Plug the other end of the cable into an electrical outlet 2.

4-12

Connecting to AC Power

The device automatically switches to AC power without interrupting operation.

Using Power

Resetting Your C-Series Handheld PC

During a severe system lockup or when a malfunction cannot be corrected any other way, you may need to completely reset and restart your handheld PC. Your C-Series can be reset two different ways, depending upon your situation and the action that is called for: normal reset, which does not affect data that has been saved in memory, and full reset, which erases memory contents and settings.

Performing a Normal Reset

A normal reset restarts your handheld PC much like pressing

Ctrl+Alt+Del

these steps:

1. Save all work (if possible).

restarts a computer. To perform a normal reset, follow

IMPORTANT:

Do not press the power button to turn off the

device; the device must remain on in order to reset.

2. Close the lid and turn over the device.

Pressing the Reset Button

3. Using the stylus tip, press the reset button.

4. The device will automatically restart.

Using Power

4-13

Performing a Full Reset

A full reset restarts your device and removes all information that was stored in memory, such as your data files and your system settings.

NOTE:

If you saved your data using one of the backup and restore utilities provided with your C-Series, it is possible to restore your saved data after performing a full reset. For more on using the backup and restore utilities, see Chapter 8, “Using Compaq Software.”

To perform a full reset, follow these steps:

1. If using external power, disconnect the device from the AC Adapter.

2. Close the lid and turn over the device.

3. Remove both the main and backup batteries.

4. Wait at least 5 minutes, then replace the batteries.

5. Turn over the device, open it, and press the power button to restart the handheld PC.

6. Run through the Setup Wizard again to reestablish your system and calibration settings.

NOTE:

If you previously saved data using the Compaq Flash Memory Manager backup utility, you will be prompted to restore your saved data. Select ‘Yes’ if you wish to do so.

4-14

Using Power

chapter

SING THE

Depending on your model and geographic region, your C-Series handheld PC may include a built-in modem for making dial-up connections over an analog telephone line (the kind used in most homes and offices). You can use the modem to send and receive e-mail, explore the Internet, send faxes, and connect to other services. Additional software and services may be required in order to perform some tasks.

See Appendix C, “Agency Regulatory Notices,” for information on the Compaq Series number for your handheld PC.

NOTE:

use a PC Card modem or an external modem to perform modem tasks. For information on using a PC Card with your handheld PC, see Chapter 6, “Using PC Cards.”

If your model does not have an internal modem, you can

ODEM

Using the Modem

5-1

Safety Precautions for Modems

Always follow these basic safety precautions when using a modem or telephone that is not cordless.

WARNING:

or fire:

■

Never connect or use a modem or telephone during a lightning storm. There may be a remote risk of electric shock from lightning.

■

Never connect or use a modem or telephone in a wet location.

■

Never use a modem or telephone to report a gas leak in the vicinity of the leak.

■

Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable, jack, or internal components.

To reduce the risk of personal injury, electric shock,

5-2

Using the Modem

Connecting the Modem

To connect the built-in modem, follow these steps:

1. Lift up the modem jack cover (indicated by a telephone icon) 1.

2. Plug one end of the modem cable that came with your handheld PC into the modem jack 2.

3. Plug the other end of the modem cable into the analog telephone jack 3.

Connecting the Modem

Establish a dial-up connection through the Remote Networking application. (Select

Start→Programs→

Communications→Remote Networking.)

NOTE:

For information on the software and COM port settings needed to create a dial-up connection, refer to the Windows CE Services Help that you installed on your computer.

For problems making a dial-up connection, see “Modem Problems” in Chapter 10, or see the troubleshooting section of

The Handheld PC Companion.

Using the Modem

5-3

Using an External Modem

An external modem can be used when you do not have a built-in modem in your handheld PC or when you do not have a PC Card modem. An external modem can also be used when you want to consume less battery power than using other modem alternatives.

Connecting an External Modem

To use an external modem, you must provide a null-modem cable and a 9-pin to 25-pin adapter. Follow these steps to connect the external modem to the handheld PC:

1. Connect your C-Series to external power, then connect the auto-sync cable to your handheld PC, leaving the 9-pin end (the end that usually connects to your computer) open.

2. Connect the 9-pin end of the null-modem cable to the open end of the auto-sync cable.

IMPORTANT:

Use only a null-modem cable for this connection.

3. Connect the other end of the null modem cable to the 9-pin to 25-pin adapter. Then connect the adapter to your modem.

4. Connect the modem cable to external power.

Configuring and Using the External Modem

When using an external modem with your device, be sure the modem is turned on before configuring a dial-up connection. Unlike some PC Card modems, your handheld PC does not recognize specific types of external modems. Your device recognizes the external modem only as a generic modem on COM1.

5-4

Using the Modem

Using the Modem to Access the Internet

To use the Internet with your handheld PC, you will need to do the following:

1. Connect and configure your modem.

2. Establish an Internet Service Provider (ISP) profile using the Internet Setup Utility. (See Chapter 8, “Using Compaq Software,” for more on this.)

3. Make a dial-up connection by tapping Start→Programs→

Communication→Remote Networking.

Browsing the Internet

Browsing the Internet on a handheld PC can be different from browsing it on a computer. Below are some tips for using the Internet more efficiently with your C-Series.

To see an entire web page on the screen, tap the vertical and

■

horizontal scroll bars that appear on screen. The C-Series does not support large amounts of graphics. To

■

avoid problems while browsing, disable the Show Picture option in Pocket Internet Explorer. This allows you to open web pages that contain graphics without the graphics being displayed.

Performance with (and support for) Windows CE varies

■

among Internet service providers. If you experience difficulty accessing the Internet, call your service provider to determine if they support the Windows CE 2.0 operating system.

For more information on accessing the Internet, see the Windows CE Services Help that you installed on your computer.

Using the Modem

5-5

chapter

SING

Your C-Series handheld PC comes equipped with a versatile feature that allows you to connect credit-card sized options called PC Cards (PCMCIA Cards). PC Cards expand the capability of your handheld PC by providing modem, network, ATA flash storage, VGA, and other capabilities. And because they are small and light-weight, PC Cards are mobile.

PC C

ARDS

Supported PC Cards

There are three types of PC Cards, each of which vary in thickness (Type I, Type II, and Type III). The PC Card slot in your device accommodates a Type I or Type II PC Card. In addition, the handheld PC supports 16-bit PC Cards.

Some PC Cards consume large amounts of power. When a PC Card drains too much power from the batteries, the C-Series automatically shuts down to protect against data loss.

To avoid draining the batteries when using a PC Card with your C-Series, do the following:

Connect the handheld PC to external power.

■

Use lower-voltage PC Cards, which consume less power.

■

For a list of PC Cards that have been tested and approved for use with the C-Series, visit the C-Series web site at www.compaq.com/products/handhelds.

Using PC Cards

6-1

PC Card Software

Your handheld PC automatically recognizes a wide range of PC Cards approved for use with Windows CE. If you are instructed to install card-specific device drivers provided by a PC Card manufacturer, be sure to install only device drivers specifically designed for Windows CE. Do not install card and socket service enablers. If you are unclear about installation instructions, call your PC Card manufacturer for more information.

Operating Guidelines

Do not save data to a PC Card when the batteries on your

■

handheld PC are low, as this can result in loss of data. Be sure the batteries are in good condition or connect to external power before attempting to save your data.

Do not turn off your handheld PC while the PC Card is

■

performing an operation (such as saving data), as this can result in data loss.

Do not eject a PC Card while it is performing an operation, as

■

this can result in data loss. Do not expose the PC Card to dirt, moisture, or liquids.

■

Always carry PC Cards in protective cases or sleeves when

■

they are not being used.

6-2

Using PC Cards

Inserting a PC Card

To insert a PC Card, follow these steps:

1. With the 68-pin connector facing in and the label containing the arrow facing up, insert the card into the PC Card slot.

2. Gently push the card into the slot until it is seated. If inserted correctly, the card is ready to use right away.

CAUTION:

slot.

Inserting a PC Card

Forcing a PC Card into the PC Card slot can damage the

Using PC Cards

6-3

Removing a PC Card

You do not have to stop a PC Card from running before removing it from the card slot. However, you should wait until a PC Card operation is complete before attempting to remove the PC Card.

To remove a PC Card, follow these steps:

1. Slide the eject lever 1 on the bottom of the device away from the PC Card slot until the PC Card ejects.

2. Remove the PC Card from the card slot 2.

Removing a PC Card

6-4

Using PC Cards

chapter

SING THE INFRARED FEATURE

The built-in infrared (IR) port on your C-Series handheld PC provides a convenient, “wireless” way to send and receive data. Through the lens on the back of the device, an invisible beam of IR light creates a point-to-point link with other infrared-equipped devices such as computers, printers, and other handheld PCs.

Using the Infrared Feature

7-1

Establishing an Infrared Connection

Establishing an infrared connection involves three steps: Step 1: Configure the software Step 2: Set up the infrared devices Step 3: Transfer information

Step 1: Configure the Software

To set up the IR communications ports on the sending and receiving devices, refer to “Connecting with an Infrared Port” in the Windows CE Services Help that you installed on your computer.

Step 2: Set Up the Infrared Devices

To prepare for IR communication between your handheld PC and another IrDA-compliant device, follow these guidelines:

Be sure the IR ports on both devices are turned on and facing

■

each other at a distance no greater than one meter (3.28 feet) and no less than 5 centimeters (2 inches) apart.

Aim the ports directly at each other. (The maximum capture

■

angle is 30 degrees. Do not point one port more than 15 degrees away from the center line of the other port.)

Remove all obstacles between the IR ports.

■

Do not swing the device lid completely open, as this may

■

block the IR port. Certain types of fluorescent lamps can interfere with IR

■

communication. If this happens, turn off the lights or move to another location with different lighting.

When transmitting to another handheld device, tap Receive on

■

the Windows CE Explorer File menu of the receiving device before sending.

When transmitting to a computer or another handheld PC,

■

ensure that each device has a unique computer (machine) name. See the online Help for the operating system you are using for instructions on assigning a computer name.

Do not transfer more than one file (or 25 Contact cards) at a

■

time.

7-2

Using the Infrared Feature

Step 3: Transfer Information

Your handheld PC is designed to transfer information to other computers and handheld devices that have Windows CE installed.

To transfer files from your C-Series once the devices have been properly set up, follow these steps:

1. On the device sending the file, go to Windows CE Explorer and select the file you want to transfer.

2. On the File menu, tap Send To, then tap Infrared Recipient to begin the transfer process. A dialog box appears on screen displaying the status of the file as it is sent.

3. On the device receiving the file, go to Windows CE Explorer and tap Receive on the File menu. A dialog box appears on screen while the data is transferred.

The transferred file will be stored in the root folder of the Windows CE Explorer.

NOTE:

It may take several attempts before the devices establish an

IR connection and begin transferring information.

Using the Infrared Feature

7-3

Printing with the IR Port

Your C-Series handheld PC can print directly to a printer equipped with an IR port. You can print the following kinds of information from your handheld PC:

Pocket Word and Pocket Excel files

■

Contacts and Tasks lists

■

A view of your schedule or agenda in Calendar

■

Inbox messages

■

For more information about printing, see “Printing” in Chapter 8, as well as the Windows CE Services Help that you installed on your computer.

7-4

Using the Infrared Feature

chapter

SING COMPAQ SOFTWARE

This chapter provides information on using the Compaq applications included with your C-Series handheld PC. Some Compaq applications are preinstalled on your C-Series, and some are installed from the Compaq CD. For instructions on installing applications, refer to “Step 5: Install the Compaq C-Series Software” in Chapter 2. For help using the applications, read this chapter or refer to the online Help supplied with the applications.

To learn about updates that may have occurred to your C-Series device after this document was printed, tap the Start menu on your handheld device, then tap My Documents and select

Compaq Updates.

NOTE:

will not appear on the screen.

If updated information is not available, Compaq Updates

Using Compaq Software

8-1

Using Voice Memo

The Voice Memo application allows you to record, play, and manage voice messages much like you would manage data files in Windows CE Explorer.

When a voice message is recorded, your handheld PC automatically saves it in .WAV format. However, you can choose to save your messages in other formats as well. The following table provides a brief description of the voice memo file formats and features.

Format Playback Quality File Size

.VSELP Lower Smaller .GSM Medium Medium .WAV Higher Larger

To select a format before recording, tap Tools from the Voice Memo toolbar, then select Wav, Vselp, or Gsm.

To convert a previously recorded memo to another format, select Tools→Convert. Then select Wav, Vselp, or Gsm.

NOTE:

Conversions that are not available for the selected memo

are grayed out.

8-2

Using Compaq Software

Recording A Message

To record a voice message, follow these steps:

1. Press and hold the record button (located on the left front panel of the device).

2. After you hear the beep, speak into the microphone to record your message.

3. When finished recording, release the record button.

You can also record a message by launching Voice Memo via the application launch keys ( tap the Record button at the top of the screen to start recording. Tap Stop Recording when you’re done.

). Once the Voice Memo is open,

Fn+0

NOTE:

You can record a message while the lid is open or closed. When the lid is open, you will see a message on the screen showing the duration, size, and available space for the recording. Use this information to allow yourself enough space to make a complete recording. If your handheld PC runs out of space, it will stop recording and display an error message.

IMPORTANT:

Each message can be up to 10 minutes in duration. The total amount of time available for recordings depends on the amount of available space remaining in memory.

Playing a Message

To listen to a message once it’s been recorded, follow these steps:

1. Open the Voice Memo application.

2. In the left pane of the Voice Memo window, open the folder containing the file you want to play, then select the file.

NOTE:

Memos folder by default.

All newly recorded messages are stored in the New

To play the message, tap the Play button on the toolbar or double-tap the file name.

Using Compaq Software

8-3

Managing Messages

You can manage voice messages much like you manage files in Windows CE Explorer—you can view, rename, delete, copy, and organize messages by dragging and dropping them into folders that you create. This flexibility provides a quick and easy way to keep track of your messages.

Adjusting Audio Levels

To adjust audio levels before and after you record, open the Voice Memo application and tap Control, then tap Volume. Move the sliders to adjust the input (recording) level and speaker volume.

8-4

Using Compaq Software

Using Internet Setup Utility

Configuring a device for Internet access can be a complicated, time-consuming process. The Internet Setup Utility simplifies this process by automating the way you set up profiles to use when accessing the Internet on your handheld PC.

The Internet Setup Utility allows you to transfer your existing Internet service provider (ISP) profile information from your computer to your handheld PC, select profiles from a list of pre-defined ISPs, or create new, custom profiles for use on your handheld PC.

The Internet Setup Utility consists of two major components: the Internet Setup Utility client and the Internet Setup Utility server. The client (which must be installed on your computer from the Compaq CD) collects ISP information and provides you with an easy-to-understand user interface. The server (which is preinstalled on your C-Series) runs on the handheld PC and transfers ISP information to and from the handheld PC.

Setting Up a Profile

To set up a profile, follow these steps:

1. Be sure the Internet Setup Utility is installed on your computer. For more on this, see “Step 5: Install the Compaq C-Series Software” in Chapter 2.

2. Connect the handheld PC to your computer via the auto-sync cable or an infrared link.

3. On the computer, open Internet Setup Utility by selecting

Start→Programs →Compaq C-Series→Internet Setup Utility. A welcome screen appears.

4. Follow the instructions on the screen to begin the setup process.

Using Compaq Software

8-5

5. When the profiling options screen appears, select the type of profiling you want:

■

Express—

Select this to automatically transfer your computer ISP profile to the handheld PC with very little involvement from you.

■

Pre-Defined—

Select this when you don’t have any ISP information on your computer or when you want a different ISP configuration for your handheld device. With this option, Internet Setup Utility gives you a pre-defined list of ISPs to select from.

NOTE:

You may need to obtain the following information from your provider: ISP name, dial-up number (country code +area code + number), server (TCP/IP) settings, authentication data, Internet mail settings, proxy server settings for Web browser, and DNS (domain name server). You may also need to provide a diskette of the latest script files for your ISP if prompted by the program.

IMPORTANT:

Because Internet service providers often change their settings, the pre-defined ISP profile you want may not be valid. If your provider has recently changed settings, use the Custom ISP option to set up the profile. Contact your provider for assistance in setting this up.

■

Custom—Select this to modify or create your own ISP profile. Internet Setup Utility guides you through the process, providing recommended configuration settings but letting you modify them as needed. Be sure you have the following information from your Internet service provider: ISP name, dial-up number (country code + area code + number), server (TCP/IP) settings, authentication data, Internet mail settings, proxy server settings for Web browser, and DNS (domain name server).

Once the necessary information is supplied, Internet Setup Utility begins the profiling process. A progress bar appears on screen indicating that the profile data is being compiled and transferred to your handheld device.

Getting On the Internet

Once the new profile is copied to your handheld PC, make a dialup connection by tapping Start→Programs→Communication →Remote Networking. For more information on accessing the Internet, see Chapter 5, “Using the Modem,” and see the Window CE Services Help that you installed on your computer.

8-6

Using Compaq Software

Using Internet Favorites Synchronizer

The Internet Favorites Synchronizer lets you share favorite Internet addresses (bookmarks) between the browser on your computer and the browser on your handheld PC. Using this program, you can:

synchronize bookmarks (put the same list of bookmarks and

■

folders on the computer and handheld PC) copy selected bookmarks and folders by dragging and

■

dropping them between the two devices.

NOTE:

The Internet Favorites Synchronizer only works with

Microsoft Internet Explorer and Netscape Navigator.

Synchronizing Bookmarks

To synchronize the bookmarks and folders on both devices, follow these steps:

1. Be sure the Internet Favorites Synchronizer is installed on your computer. For more on this, see “Step 5: Install the Compaq C-Series Software” in Chapter 2.

2. Connect the auto-sync cable or establish an infrared link between the computer and your handheld device.

3. On the computer, open the application by selecting Start

→Programs→Compaq C-Series→Internet Favorites Synchronizer.

4. From the Bookmark menu, place a check mark next to the Internet browser (Explorer or Netscape) installed on your computer.

5. Select Synchronize to begin the synchronization process. A status indicator appears on the computer screen to track progress.

NOTE:

To determine the currently selected communications

port and the connection status, select Communications from the Bookmark menu.

Using Compaq Software

8-7

Copying Bookmarks

To copy selected bookmarks or folders from one device to another, follow these steps:

1. Be sure the Internet Favorites Synchronizer is installed on your computer. For more on this, see “Step 5: Install the Compaq C-Series Software” in Chapter 2.

2. Connect the auto-sync cable or establish an infrared link between the computer and your handheld device.

3. On the computer, open the application by selecting

Start →Programs→Compaq C-Series→Internet Favorites Synchronizer.

4. From the Bookmark menu, place a check mark next to the Internet browser (Explorer or Netscape) installed on your computer.

5. Using the mouse or pointing device, drag and drop the item(s) you want to copy from one pane to another. (The left pane represents the Pocket Internet Explorer, the right pane represents your computer Internet browser).

6. An indicator appears on the computer screen as the files are copied from one device to another.

8-8

Using Compaq Software

Using Dictionary Synchronizer

The Dictionary Synchronizer lets you synchronize the custom dictionary used in Microsoft Word with the custom dictionary used in Pocket Word on the handheld PC. Sharing a custom dictionary is useful when performing spell checking in either application.

To synchronize dictionary terms, follow these steps:

1. Be sure the Dictionary Synchronizer is installed on your computer. For more on this, see “Step 5: Installing the Compaq C-Series Software” in Chapter 2.

2. Connect the auto-sync cable or establish an IR link between the computer and handheld PC.

3. On the computer, select Start→Programs→Compaq

C-Series→Dictionary Synchronizer.

4. In the screen that appears, tap Synchronize.

5. A status indicator appears while the synchronization occurs.

6. When synchronization is complete, select the OK button to close the application.

Your custom dictionaries are now synchronized. You can update the dictionaries at any time by repeating this process.

Using Compaq Software

8-9

Using the Backup and Restore Utilities

The handheld PC stores your personal information (data you have entered and third-party applications you have installed) in the device’s RAM (random access memory). However, a power loss or other disruption of power can cause your data to be deleted from the handheld PC.

Your C-Series provides you with several ways to protect against this kind of data loss. You can:

back up data to the computer

■

back up data to an ATA Flash RAM PC Card

■

back up data to flash memory located in your C-Series. (Flash

■

memory is an area in your device that securely stores saved information even if there is a power loss.)

8-10

Using Compaq Software

You can back up and restore your C-Series data using the following utilities:

■

Microsoft Backup/Restore.

For comprehensive and secured backup protection, use this Windows CE Services utility to periodically back up your handheld PC data onto your computer’s hard drive. You can manually back up data or set this utility to back up automatically each time you connect to your handheld PC. For detailed instructions, see “Backup and Restore” in the

Windows CE Services Help

that you installed

on your computer.

■

Compaq Backup and Restore.

For comprehensive and convenient backup protection, these utilities (preinstalled on your C-Series) let you back up and restore your entire handheld PC memory contents to an ATA Flash RAM PC Card (purchased separately). You can then carry a PC Card– based copy of your data with you at all times for quick retrieval. For more on this, see the next section, “Using Compaq Backup and Restore.”

■

Compaq Flash Memory Manager.

When you do not have access to your computer or a PC Card, use the Flash Memory Manager utility (preinstalled on your C-Series) to back up as much data as possible onto your handheld PC. Use this utility for emergency backups when both the main and backup batteries are almost depleted. Depending on the amount of space available in memory, your Contacts, Tasks, Calendar, and other application and system data can be backed up. For more on this, see “Using Compaq Flash Memory Manager” later in this chapter.

NOTE:

To avoid losing your data in the event that your C-Series is lost, stolen, or becomes defective, Compaq recommends periodic backups to the computer or ATA Flash RAM PC Card. Depending on your handheld PC usage, you may want to perform a backup as often as once a day.

Using Compaq Software

8-11

Using Compaq Backup and Restore

Use the Compaq Backup and Restore utilities to save the entire contents of your handheld PC memory to a PC Card (purchased separately), which can be carried everywhere your handheld PC goes for easy retrieval while on the road.

NOTE:

These utilities are designed for use with ATA Flash RAM PC Cards which are approved by Microsoft as Windows CE 2.0 compatible. A minimum card size of 10 MB is recommended. For information on ordering the Compaq ATA Flash RAM PC Card, see the Accessories Flier included in the shipping box. For a list of other Compaq-tested PC Cards, visit the C-Series home page at www.compaq.com/products/handhelds.

Backing Up Data

Each time you use the Compaq Backup utility, your data files, databases, preferences, Windows CE system data, and applications are copied to the ATA Flash RAM PC Card. The subdirectories on your handheld PC are also duplicated on the PC Card.

To perform a backup, follow these steps:

1. Connect to external power or ensure that you have good batteries in your handheld PC.

2. Insert the ATA Flash RAM PC Card into the PC Card slot on your handheld PC.

3. Tap Start→Programs→Compaq Applications→Backup.

4. At the prompt, close all active programs before proceeding.

5. In the dialog box that appears, Check Dual Backup if you want to operate in dual backup mode. (Dual backup creates two top-level folders on the PC Card: \BackupA and \BackupB. It toggles between these folders each time it copies data, thus retaining copies of the last two backups that you have made. Single backup copies only to \BackupA and always overwrites the last backup.)

6. Tap the Backup button to begin the backup process.

7. When backup is complete, remove the PC Card and keep it close by for easy retrieval.

8-12

Using Compaq Software

Backup Tips

Use dual backup mode if you have sufficient space on your

■

PC Card. If you run out of space on your PC Card when using dual

■

backup mode, delete the \BackupB folder on the PC Card and use single backup mode.

Restoring Data

To restore a backup onto your C-Series, follow these steps:

1. Reset your handheld PC to its original factory settings by following the procedure in “Performing a Full Reset” in Chapter 4, “Using Power.”

2. Turn on the handheld PC and insert the ATA Flash RAM PC Card into the PC Card slot.

3. Run the Restore utility by tapping

Start→Programs→

Compaq Applications→Restore.

4. Follow the instructions that appear on the screen.

5. When the restore process is complete, press the reset button to restart your handheld device.

6. Set the correct time and date using the World Clock applet in the Control Panel.

If Errors Occur

If Restore detects that you don't have a good backup file from which to perform the restore, you can still perform a manual restore by copying selected files and folders from your PC Card to your handheld PC.

For more information on this and other errors, visit the Compaq web site at www.compaq.com/products/handhelds.

Using Compaq Software

8-13

Using Compaq Flash Memory Manager

Compaq Flash Memory Manager is a collection of programs that allows you to track and manage the information unique to your handheld PC. The Flash Memory Manager consists of:

Database Backup/Restore utility

■

Flash Memory Manager Control Panel application.

■

Database Backup/Restore Utility

The Database Backup/Restore utility icon always resides in the system tray of the handheld PC. This utility lets you manually back up the data stored in your Contacts, Tasks, Calendar, and Appointment databases, as well as e-mail and selected system information.

To use the Backup/Restore utility, follow these steps:

1. Double-tap the icon in the system tray to open the utility.

2. A popup box appears with three choices: “Backup Now,” “Restore Now,” and “Delete Backup.” Select an option to manually perform any of these database operations.

8-14

Using Compaq Software

Flash Memory Manager Control Panel Application

Use the Flash Memory Manager Control Panel application to track and manage information unique to your handheld PC, as well as to specify periodic backups of data.

To use Flash Memory Manager, follow these steps:

1. Tap

Start→Settings→Control Panel

Memory Manager.

The Flash Memory Manager Properties

and double-tap

dialog box appears.

2. Select one of the following tabs:

■

Database Backup

—Backs up the Contacts, Tasks, Calendar, Appointments, and selected system data directly to your CSeries so that this information can be easily retrieved in case of a power failure or other disturbance to the system. Using Database Backup, you can also:

Specify the number of days between backups. (The default

❏

value is 7 days.) Enable or disable the Auto Backup feature. Auto Backup

❏

tells the system to perform a database backup each time it transitions from battery power to AC power, provided that at least 12 hours have elapsed since the last backup was done. Using Auto Backup decreases the number of periodic backups that must be performed while using battery power.

Flash

View the date and time of the last backup, as well as the

❏

amount of space occupied by the current backup.

■

Pocket Asset Management

—Provides information specific to your handheld PC, such as model number, serial number, and memory size. This information is useful when making a technical support phone call and to give system administrators the data needed to understand their inventory.

■

Administration

—Allows an administrator to control the administration password and asset tag number so that corporations can track the device as a capital asset.

NOTE:

When the administrator password is enabled, it can be used to access the C-Series at any level of password security except Administrator Lockout mode. For more on this, see the next section, “Using Compaq Enhanced Security.”

Using Compaq Software

8-15

Using Compaq Enhanced Security

To help protect against unauthorized use of your handheld PC, four levels of password security are provided.

IMPORTANT:

For immediate protection, Compaq recommends setting up the first two levels of security (login password and password reminder) through the Password utility in the Control Panel of your handheld PC.

For a detailed explanation of the four levels of Compaq security, read the following topics in this section.

Understanding the Password Levels

■

Login Password—The most basic level of protection. If set, your login password or the administrator password must be entered to access Windows CE. This occurs each time you turn on your device (provided you have not set the password delay feature). You are allowed five attempts to enter this password. If the correct password is not entered on the fifth attempt, one of two things happens:

❏

If you set a password reminder, the Compaq Password Reminder screen appears. See “Password Reminder” for more on this.

❏

If you did not set a password reminder, the device prompts you to erase your passwords and all of your data, or to enter one of two lockout modes (Lockout or Administrator Lockout). See the following sections for more on this.

■

Password Reminder—If set, this screen appears after you have made five unsuccessful attempts in a row to enter the login password. It displays a question that you have created, to which your response phrase or the administrator password must be entered.

You have five attempts to enter the correct response. If the correct response is not entered on the fifth attempt, the device prompts you to erase your passwords and all of your data, or to enter one of two lockout modes (Lockout or Administrator Lockout). See the following section for more on this.

8-16

Using Compaq Software

■

Lockout—

If an administrator password has been enabled, the device enters Lockout mode. To gain access to the device again, the administrator password or the unlock key (a character combination) must be entered. After ten unsuccessful entries in succession, the device transitions to Administrator Lockout mode.

NOTE:

Refer to the Compaq CD for information on obtaining

the unlock key for a nominal fee.

■

Administrator Lockout—

This mode occurs when all password attempts have been unsuccessful. You will not be able to access your handheld PC until the unlock key is entered.

IMPORTANT:

When the unlock key is used to gain access to your handheld PC, your login password and the administrator password are removed. To reestablish security, you will need to reset these passwords.

For information on setting the various passwords, see the next section, “Setting Passwords.”

Using Compaq Software

8-17

Setting Passwords

For maximum security, you can set three different kinds of passwords on your C-Series. All passwords are set through the Control Panel. The login password and password reminder are set in the Passwords application. The administrator password is set in the Flash Memory Manager application.

NOTE:

The passwords are not case-sensitive; however, any punctuation used when setting the passwords must also be used when subsequently entering the passwords in order for the passwords to be recognized.

Setting the Login Password

To set your login password, follow these steps:

1. On your handheld device, tap

Panel

2. In the

. Double-tap the

Password

box, type your login password (up to forty

Password

characters). Asterisks will appear as you type.

3. Tap the

Check Password

access to the other password fields.

4. Enable the login password by checking the

Security

box. This causes a password prompt to appear each

time you turn on the device.

Start→Settings→Control

icon.

box to verify the password and gain

Enable Power On

5. Save your new settings by tapping

OK.

Your login password is now set. The login password screen will appear each time your turn on your device, provided you have not enabled the password delay feature. For more on this, see “Setting the Password Delay Feature” at the end of this section.

8-18

Using Compaq Software

Setting the Password Reminder

To set the password reminder, follow these steps:

1. Tap

Start→Settings→Control Panel

Passwords

2. In the

icon.

Password

box, type the login password you previously

. Double-tap the

set. Asterisks will appear as you type.

3. Tap the

Check Password

box to verify the password and gain

access to the other password fields.

4. In the box that appears in the lower-left corner of the screen, type a question to which only you know the answer. The question may be up to 80 characters long, and should be something to which the answer can be easily recalled.

5. Type the answer in the

New Response

box. The answer may

be up to 40 characters long. Asterisks will appear as you type.

6. Retype the answer in the

Confirm Response

7. Save your settings by tapping

box.

Your password reminder is now set. Remember, the password reminder screen appears only after five incorrect login passwords are entered in a row.

Using Compaq Software

8-19

Setting the Administrator Password

To set the administrator password, follow these steps:

1. Tap

Start→Settings→Control Panel

Memory Manage

r icon, then select the

. Double-tap the

Administration

Flash

tab.

2. Type the password in the appropriate box.

3. Tap the : If you are updating your administrator password, you

NOTE

Check Password

button verify the password.

will be prompted to enter your original administrator password before being allowed to create a new one.

4. Save your settings by tapping

The administrator password is now set.

IMPORTANT:

When the login password is enabled in conjunction with this password, the administrator password can be used to access the C-Series at any level of password security except Administrator Lockout mode.

Setting the Password Delay Feature

The password delay feature allows you to temporarily disable the login password screen that appears each time you turn on your handheld device. This gives you immediate access to Windows CE when you turn on the device. The login password screen can be disabled up to four hours from the last time the login password was entered. To set the password delay feature, follow these steps:

8-20

1. Tap

Start→Settings→Control Panel

Password

2. In the

icon.

Password

box, enter the login password you previously

. Double-tap the

set. Asterisks will appear as you type.

3. Tap the

Check Password

box to verify the password and gain

access to the other password fields.

4. Use the drop-down list box to select the amount of time you wish to temporarily disable the login screen: 15 minutes, 30 minutes, 1 hour, 2 hours, 3 hours, or 4 hours.

When the time has expired, the login screen will appear the next time your turn on your handheld device and you will be prompted to enter the login password.

Using Compaq Software

Using the Owner Control Panel Application

The Owner Control Panel Application allows you to display personal identification information in the login screen of your handheld PC. To enter your information in the Owner Control Panel Application, follow these steps:

1. Tap

Start→Settings→Control Panel

Owner

icon.

2. Type the requested information in each box.

3. To see this information displayed, restart your handheld PC by pressing the power button. (Be sure that your login password is

disabled

enabled

Controlling Volume

Using the internal audio features on the handheld PC, you can record and play back sounds in digital audio files.

To control the recording level, use the slider in the Voice

■

Memo application. For more on this, see “Voice Memo” earlier in this chapter.

To adjust the playback level and speaker volume, do one of

■

the following:

. Double-tap the

and the password delay feature is

❏

NOTE:

Adjust the volume through Volume & Sounds Properties in the Control Panel.

Adjust the volume through the Voice Memo application.

When the volume is muted, system beeps are still audible.

Using Compaq Software

8-21

Printing

You can print files that reside on your handheld PC by:

connecting to a printer equipped with a serial port using the

■

auto-sync cable. sending files through the IR port to an IR-equipped printer.

■

transferring files to a Windows CE–equipped computer and

■

printing from the computer.

NOTE:

When printing from the computer, Microsoft application files are printed using the print defaults established in the computer version of the application.

Supported File Types

Your handheld device can print the following kinds of information:

Pocket Word and Pocket Excel files

■

Contacts and Tasks lists

■

A view of your schedule or agenda in Calendar

■

Inbox messages

■

Printing Guidelines

Before printing, follow these guidelines:

Connect the printer to the handheld PC via a serial connector

■

only. Do not connect to a printer parallel port. Use a 9-to-25 pin adapter, if required by the printer’s serial

■

port. Do not connect to the printer using a null modem cable.

■

Ensure that the printer’s configuration parameters (speed, data

■

bits, stop bits, and parity) match those set in your handheld device.

8-22

Using Compaq Software

Printing from the Handheld PC

To print a file directly from your handheld PC, follow these steps:

1. Turn on the printer and establish a connection using either an IR link or the auto-sync cable.

2. On the handheld PC, open Windows CE Explorer and select the file you want to print.

3. From the File menu, select Print.

For more information about printing, see the Windows CE Services Help that you installed on your computer.

Setting the Alarm

To remind yourself of important events, you can set the alarm on your handheld PC two different ways:

■

Outlook Calendar—To set an alarm for an event in your Calendar, add the calendar entry you want to be reminded of, then set the alarm using the Reminder box on the right side of the screen. For more information on setting an alarm through the Calendar, see the H/PC Help on your handheld PC.

■ ■

World Clock—To set a general alarm, open the World Clock application from the Control Panel, then select the Alarm tab.

To turn off an alarm once it sounds, press the alarm button on the front panel of your handheld PC.

Using Compaq Software

8-23

chapter

ARING FOR YOUR

OMPAQ

This chapter provides recommended guidelines for taking care of your C-Series handheld PC. Following these guidelines will help ensure the longevity of your device and reduce the risk of damage. They include:

routine care

■

travel guidelines

■

shipping guidelines

■

C-S

ERIES

Caring for Your Compaq C-Series

9-1

Routine Care

To keep your handheld PC in good condition and working properly, follow these guidelines:

Operate the device with the main and backup batteries

■

installed, even when using external power. This ensures that it will have the necessary power to operate when disconnected from external power.

Keep the device away from excessive moisture and

■

temperature extremes. Do not expose the device to liquids or precipitation.

To prevent damage to the screen, do not place anything on top

■

of the device when it is closed. Store the device in a protective case when not in use.

■

CAUTION:

only. The cases do not protect the device against damage caused by excessive shock and vibration.

To clean the device, wipe the screen and the exterior with a

■

Compaq cases are designed for carrying convenience

soft, damp cloth moistened only with water.

CAUTION:

internal components, do not spray liquid directly on the screen or allow excess liquid to drip down inside the device. Using soap or other cleaning products on the screen may discolor the finish and damage the screen.

Avoid exposing the device to direct sunlight or strong

■

To reduce the risk of electrical shock or damage to the

ultraviolet light for extended periods of time. Also avoid scratching the surface of the screen and banging it against hard objects.

9-2

Caring for Your Compaq C-Series

Travel Guidelines

For safety and convenience when traveling with your handheld PC, follow these guidelines:

Back up your data before you leave. (For more about using

■

the Backup and Restore utilities, see Chapter 8, “Using Compaq Software.”)

Take a backup copy of your data with you. (For more about

■

backing up data onto an optional ATA Flash RAM PC Card, see Chapter 8, “Using Compaq Software.”)

Disconnect all external equipment from the device.

■

Take the AC Adapter and new batteries with you.

■

Hand-carry your device in a protective case. Do not check it

■

with your luggage. Do not close objects between the keyboard and screen.

■

Be aware of potential effects of airport security devices on

■

your handheld PC.

IMPORTANT:

There are three types of airport security devices: X-ray machines, magnetic detectors (the device you walk through), and security magnetic wands. You can send your device through airport X-ray machines. However, Compaq recommends that you do not send the device through magnetic detectors or expose it to security magnetic wands.

Check with the airline if you plan to use the device on the

■

plane. In-flight use of electronic devices is at the discretion of the airline.

International Travel

Before traveling internationally with the handheld PC, be sure to:

Check local customs regulations.

■

If using an external modem or PC Card modem, be sure you

■

have the correct modem and cable for the country you are visiting. Telephone lines differ from country to country.

Caring for Your Compaq C-Series

9-3

Shipping Guidelines

When shipping the handheld PC, follow these guidelines:

Safeguard your data by making a backup copy.

■

If shipping the backup copy, be sure that the medium

■

(diskette, tape, or PC Card) is not exposed to electrical or magnetic impulses while stored or in transit.

Be sure the PC Card slot is empty.

■

Turn off the device and disconnect all external devices.

■

Close the device.

■

Pack the device and all external devices (such as cords and

■

cables) in their original packing boxes or in similar packaging with sufficient packing material to protect them.

9-4

Caring for Your Compaq C-Series

chapter

IPS AND TROUBLESHOOTING

This chapter provides tips on getting the best performance from your C-Series handheld PC, as well as information on identifying and solving typical problems that may occur while using your handheld PC.

Tips for Maximizing Performance

Adjusting Memory

Memory allocation in the handheld PC is comprised of storage memory and program memory. You may want to increase the amount of storage memory if you do not have enough space for files. You may want to increase the amount of program memory if your handheld PC is running too slow.

Increasing Storage Memory

To increase the amount of available storage memory, follow these steps.

NOTE:

program memory.

Increasing storage memory will decrease the amount of available

1. Delete any unnecessary files.

2. Close any applications that are open.

3. Tap Start→Settings→Control Panel, then double-tap the System

icon.

4. Tap the Memory tab and adjust the memory slider to increase the

amount of storage memory.

Tips and Troubleshooting

10-1

Increasing Program Memory

To increase the amount of available program memory, follow these steps.

NOTE:

Increasing program memory will decrease the amount of

available storage memory.

1. Delete any unnecessary files.

2. Close any applications that are open.

3. Tap

Start→Settings → Control Panel,

then double-tap the

System

icon.

4. Tap the

Memory

tab and adjust the memory slider to increase the

amount of program memory.

Increasing the Data Transfer Speed

To increase the speed of data transfer between your handheld PC and your computer, follow the procedure outlined in “Changing the speed of data transfer” in the Windows CE Services Help that you installed on your computer.

10-2

Tips and Troubleshooting

Troubleshooting

While your handheld PC is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in this section can save you time and money.

See the categories on the following pages to find the possible solution to your problem. If you cannot resolve the problem, contact your Compaq authorized service provider or call Compaq Customer Support for help. (See Appendix A, “Worldwide Telephone Numbers,” for a complete list of customer support numbers to call.)

Tips and Troubleshooting

10-3

Solving Battery and Power Problems

Battery and Power Problems

Problem Possible Cause Solution

The handheld PC goes into auto-suspend after a short period of inactivity.

Device won’t turn on when not connected to AC power.

The handheld PC does not auto-suspend when connected to a computer or using the modem.

The device turned off while left unattended.

When operating on battery power, the handheld PC suspends operation after three minutes of idle time (the default setting).

Batteries are too low to run device.

The handheld PC is designed to stay on while connected to a computer.

Device initiated a safety shutdown due to a critical low battery condition.

Press the power button to resume operation, then increase the amount of idle time through the Power icon on the Control Panel.

NOTE:

Increasing the idle time drains the batteries more quickly.

1. Replace the batteries or connect the device to external power.

2. Turn on the device.

No action required.

1. Replace the batteries or connect the device to external power.

10-4

I hear a humming sound when I turn on the device or use it to record a memo.

Device shuts down while the PC Card is in use.

Battery life is very short.

Tips and Troubleshooting

The main batteries are low.

The PC Card drains too much power from the device batteries.

You are using the device in ways that

2. Turn on the device.

Replace the main batteries.

1. Remove the PC Card.

2. Connect the device to external power and reinsert the PC Card.

For more information, see Chapter 6, “Using PC Cards.”

See Chapter 4, “Using Power,” for tips on

drain the batteries quickly.

conserving battery power.

Tips and Troubleshooting

10-5

Solving Keyboard and Stylus Problems

Keyboard and Stylus Problems

Problem Possible Cause Solution

The stylus is not working properly.

The device does not respond to taps or keystrokes.

The screen is not calibrated correctly to interpret the screen taps.

Device is locked up. Press the reset button

Solving Audio Problems

Audio Problems

Problem Possible Cause Solution

Cannot get sound from device.

Volume is muted or too low.

Adjust volume through Volume & Sounds Properties in the Control Panel or through the Voice Memo application.

Press the Windows key + i to open the stylus calibration page, then recalibrate the stylus.

with the stylus.

NOTE:

Pressing the reset button will delete unsaved data.

10-6

Tips and Troubleshooting

Solving Memory Problems

Memory Problems

Problem Possible Cause Solution

Device will not turn on or the device does not recognize the memory.

Memory expansion module is installed

Reinstall the memory

expansion module. incorrectly or not seated properly.

There is an unstable connection between the memory expansion module and the device.

Remove the memory

expansion module,

clean the edge

connector with a soft,

dry cloth, and reinstall

the module. Memory has failed. 1. Remove the

memory expansion module and turn on the device.

If the same error

■

occurs, contact Customer Support.

If the same error

■

does not occur, clean the module contacts, reinstall the module, and turn on the device.

Insufficient memory error occurs during an operation.

Device ran out of program memory for the application.

2. If the error returns, remove the module and operate with less memory until the module is replaced.

Close all open

■

applications and delete files that are not being used.

Adjust the amount

■

of available program memory (see “Adjusting Memory” earlier in this chapter).

Upgrade memory if

■

needed.

Continued

Tips and Troubleshooting

10-7

Memory Problems

Continued

Problem Possible Cause Solution

The device gets slower each time I use it.

Not enough space to save my work.

Too many document shortcuts are taking up memory.

Memory needs to be refreshed.

Device ran out of storage memory.

1. See how many recently used document shortcuts exist by pressing the Windows key, then select

Documents

2. Remove seldom used document shortcuts by deleting them from the Windows/ Recent folder.

Save your data, then perform a full reset. (See Chapter 4, “Using Power,” for more on this.)

Close all open

■

applications and delete files that are not being used.

Adjust the amount

■

of available storage memory (see “Adjusting Memory” earlier in this chapter).

Upgrade memory if

■

needed. Use an ATA Flash

■

RAM PC Card for additional storage.

10-8

Tips and Troubleshooting

Solving PC Card Problems

PC Card Problems

Problem Possible Cause Solution

PC Card is not recognized as part of the system.

Device shuts down while the PC Card is in use.

Drivers must be installed.

Cables or power cords attaching the PC Card are loose or unplugged.

PC Card is not seated properly.

The PC Card drains too much power from the device batteries.

Check the documentation included with the PC Card for information on installing drivers on the handheld PC.

Ensure that cables are properly and securely connected.

Remove and reinsert the card correctly.

1. Remove the PC Card.

2. Connect the device to external power and reinsert the PC Card.

For more information, see Chapter 6, “Using PC Cards.”

PC Card does not work properly.

. PC Card is not seated

Card or card driver is not compatible with the handheld PC.

properly. If using a PC Card

modem, the modem cable is not plugged in all the way.

Refer to the

■

documentation that came with your PC Card.

Visit the C-Series

■

home page on the Internet for a list of PC Cards supported by Compaq.

Remove and reinsert the card correctly.

Secure the modem cable connection.

Tips and Troubleshooting

10-9

Solving Screen Problems

Screen Problems

Problem Possible Cause Solution

Screen appears to be off, even though power is on.

Items on the screen do not display clearly.

Characters are dim. Screen is too light or too

Screen gets lighter or darker.

The screen contrast is extremely light.

Angle of screen needs to be adjusted.

dark. Contrast and/or brightness need to be adjusted.

Screen has overheated. Move device away from

Increase contrast using the

Alt

+ > keys.

Adjust the angle of the screen until you can see the items on the screen as clearly as possible.

Adjust contrast

■

using the

Alt

+ < or > keys.

Adjust brightness

■

using the backlight button. (See “Using the Backlight” in Chapter 3 for more information.)

the heat source (such as direct sunlight) and allow it to cool.

Nothing happens when the screen is tapped.

Screen is not calibrated correctly.

Press the Windows key + i to open the stylus calibration page, then recalibrate the stylus.

10-10

Tips and Troubleshooting

Solving Communication Problems

Infrared Problems

Problem Possible Cause Solution

Can’t transfer files using the IR port.

Can’t transfer more than one file at a time using the IR port.

The IR devices are not set up properly.

The sending or receiving device is not configured properly for IR.

The receiving device is not compatible with the sending device.

The handheld PC is designed to transfer one file (or 25 Contact cards) at a time when sending data to another device.

Set up the devices properly. See Chapter 7, “Using the Infrared Feature,” for setup guidelines.

Configure each device for IR according to the manufacturer’s instructions. For additional information, see “Connecting With an Infrared Port” in the

Windows CE Services

that you installed

Help

on your computer. Transfer files another

way (such as through the auto-sync cable or via a PC Card).

Transfer only the recommended number of files at one time.

Tips and Troubleshooting

10-11

Partnership (Serial Communication) Problems

Problem Possible Cause Solution

Can’t establish a connection between the handheld PC and the computer.

Can’t synchronize data when connected to the computer.

The auto-sync cable may be loose or defective.

There are problems with the serial communications configuration.

There is a compatibility problem with Microsoft Outlook on the computer.

Reconnect the auto-

■

sync cable Replace the

■

defective cable with a new one.

See “Communications Problems” in the

Windows CE Services

that you installed

Help

on your computer. See “Communications

Problems” or “Synchronization Problems” in the

Windows CE Services

that you installed

Help

on your computer. See the online Help

included with Microsoft Outlook for information on synchronizing mail.

10-12

Tips and Troubleshooting

Modem Problems

Problem Possible Cause Solution

Can’t connect my modem at the specified baud rate.

Dial-up connection is unreliable.

Can’t use the handheld PC modem when connected to the computer.

Can’t access the Internet like I used to.

Modem is too loud or too soft when dialing.

There may be static or other forms of interference on the telephone line.

The bandwidth of the Internet service provider (ISP) is limited.

The modem cable is not connected properly.

Call waiting is interrupting the connection.

The computer or handheld PC may not be properly set up for modem communication.

Your Internet service provider has changed settings.

Volume needs to be adjusted.

Disconnect (hang up) and try to connect again.

You can connect only at the maximum baud rate supported by the ISP.

Secure the modem cable connection.

Disable call waiting. Tap

Start→Settings→ Control Panel, then select Communications Properties. On the Dialing tab, select Disable call waiting by dialing. Then enter the

disable code specified by your local telephone company.

Make sure you have

■

enabled device connections on the Communications tab of the Mobile Devices folder on your computer.

Make sure a

■

partnership is established with your computer.

See the

■

troubleshooting section in the

Windows CE Services Help

that you installed on your computer.

Contact your ISP and set up a profile using the new settings.

Adjust volume through Volume & Sounds Properties in the Control Panel or through the Voice Memo application.

Tips and Troubleshooting

10-13

Solving Security Problems

Security Problems

Problem Possible Cause Solution

Cannot access the system using my login password.

Cannot access the system using my response phrase.

You are using the wrong login password.

You are entering the wrong response phrase.

You are not entering the correct punctuation.

Enter the correct password or move to the next stage in the password process by entering the wrong password fives times in a row. (See “Compaq Enhanced Security” in Chapter 8 for more on the password process.)

Enter the correct response phrase or move to the next stage in the password process by entering the wrong response five times in a row. (See “Compaq Enhanced Security” in Chapter 8 for more on the password process.)

Compaq security passwords are punctuation-sensitive; type the punctuation exactly as it was typed when you established the password.

10-14

Tips and Troubleshooting

Compaq 1610, Compaq 2000, Compaq 2000c, Compaq 2010c, Compaq 2015c Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual