Compaq CQ58 User Manual

Compaq Presario CQ58

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: November 2012

Document Part Number: 695857-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 5

Finding your hardware and software information ......................................................................... 5

Display ................................................................................................................................... 5

Button ..................................................................................................................................... 7

Keys ....................................................................................................................................... 8

Lights ...................................................................................................................................... 9

TouchPad .............................................................................................................................. 10

Front ..................................................................................................................................... 10

Left side ................................................................................................................................ 11

Right side .............................................................................................................................. 13

Bottom .................................................................................................................................. 14

3 Illustrated parts catalog .................................................................................................. 15

Service tag ............................................................................................................................ 16

Computer major components ................................................................................................... 17

Display assembly subcomponents ............................................................................................. 21

Mass storage devices ............................................................................................................. 23

Miscellaneous parts ................................................................................................................ 24

Sequential part number listing .................................................................................................. 25

4 Removal and replacement procedures ............................................................................ 28

Preliminary replacement requirements ....................................................................................... 28

Tools required ......................................................................................................... 28

Service considerations ............................................................................................. 28

Plastic parts ............................................................................................. 28

Cables and connectors ............................................................................. 29

Drive handling ......................................................................................... 29

Grounding guidelines .............................................................................................. 30

Electrostatic discharge damage .................................................................. 30

Packaging and transporting guidelines ........................................ 31

Component replacement procedures ........................................................................................ 33

Service tag ............................................................................................................. 33

Computer feet ......................................................................................................... 34

Battery ................................................................................................................... 35

Memory module ...................................................................................................... 36

WLAN module ........................................................................................................ 37

Keyboard ............................................................................................................... 39

Optical drive .......................................................................................................... 43

Hard drive ............................................................................................................. 45

RTC battery ............................................................................................................ 48

Top cover ............................................................................................................... 49

Power button board ................................................................................................. 52

TouchPad button board ............................................................................................ 53

Optical drive connector cable ................................................................................... 56

Speakers ................................................................................................................ 58

USB board ............................................................................................................. 60

System board ......................................................................................................... 62

Fan/heat sink assembly ........................................................................................... 65

Display assembly .................................................................................................... 67

Power connector cable ............................................................................................ 76

5 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 78

Starting Setup Utility (BIOS) ..................................................................................................... 78

Updating the BIOS ................................................................................................................. 78

Determining the BIOS version ................................................................................... 78

Downloading a BIOS update .................................................................................... 79

Using System Diagnostics ........................................................................................................ 80

6 Specifications ................................................................................................................. 81

Computer specifications .......................................................................................................... 81

15.6-in, SVA, display panel display specifications ..................................................................... 82

Hard drive specifications ........................................................................................................ 83

7 Backing up, restoring, and recovering ............................................................................ 84

Creating recovery media and backups ..................................................................................... 84

Creating HP Recovery media .................................................................................... 85

Restore and recovery .............................................................................................................. 86

Using Windows Refresh for quick and easy recovery ................................................... 87

Remove everything and reinstall Windows ................................................................. 88

Recovering using HP Recovery Manager .................................................................... 88

What you need to know ............................................................................ 89

Using the HP Recovery partition to recover a minimized image

(select models only) .................................................................................. 89

Using HP Recovery media to recover .......................................................... 90

Changing the computer boot order ............................................................. 90

Removing the HP Recovery partition .......................................................................... 90

8 Power cord set requirements .......................................................................................... 91

Requirements for all countries .................................................................................................. 91

Requirements for specific countries and regions ......................................................................... 92

9 Recycling ........................................................................................................................ 93

Index ................................................................................................................................. 94

vii

viii

1 Product description

Category Description

Product Name Compaq Presario CQ58

Processors

Chipset AMD A68M fusion controller hub (FCH)

Graphics Internal graphics:

Panel 15.6-in, light-emitting diode (LED), SVA, HD, BrightView (1366×768) display; typical

●

AMD® E2-2000 processor (1.75-GHz, 1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory

●

AMD E1-1500 processor (1.48-GHz, 1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory

●

AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory

Processor is soldered to the system board

●

AMD Radeon™ 7340 Series Graphics on computer models equipped with an AMD E2-1800 processor

●

AMD Radeon 7310 Series Graphics on computer models equipped with an AMD E1-1500 or AMD E1-1200 processor

●

AMD Radeon HD 6310M Discrete-Class Graphics on computer models equipped with an AMD E-300 processor

Supports HD decode, DX11, and HDMI

brightness: 200 nits

All display assemblies include one or two wireless local area network (WLAN) antenna cables

Supports low voltage differential signalling (LVDS)

Category Description

Memory Two customer-accessible/upgradable memory module slots

DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) on computer models equipped with an AMD E2-1800 processor

DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on computer models equipped with an AMD E1-1200 or E-300 processor

Supports 8192-MB of system RAM in the following configurations:

●

8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit operating system)

●

6144-MB (4096-MB+2048×1; not supported on computer models equipped with a 32-bit operating system)

●

4086-MB (4096-MB×1 or 2048×2; not supported on computer models equipped with Windows 7, 32-bit operating system)

●

2048-MB (2048×1; not supported on computer models equipped with Windows 7, 32-bit operating system)

Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)

thicknesses (all hard drives use the same bracket)

Customer-accessible

Serial ATA

Supports the following hard drives:

●

750-GB, 5400-rpm, 9.5-mm

●

640-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm

●

320-GB, 5400-rpm, 9.5-mm

Optical drive Fixed

Serial ATA

12.7-mm tray load

Supports DVD±RW Double-Layer with SuperMulti Drive

Supports zero power optical drive

Audio and video Two Altec-Lansing speakers

HD audio

Supports Microsoft premium requirements

VGA webcamera (fixed, no tilt with activity LED; 640×480 by 24 frames per second)

One digital microphone

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

2 Chapter 1 Product description

Category Description

One or two WLAN antennas built into display assembly, varying by computer model

Support for the following WLAN formats:

●

Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter

●

Atheros HB125 802.11b/g/n 1×1 WLAN module

●

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

●

Ralink RT5390F 802.11b/g/n 1×1 WLAN module

●

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

External media cards HP Multi-Format Digital Media reader with push-push technology, supporting:

●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

MultiMediaCard (MMC)

Ports

Keyboard/pointing devices Full-size (15.6-in.), textured, pocket keyboard, no numeric keypad

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom

Taps enabled by default

Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3-

●

Audio-in (mono microphone)

●

Audio-out (stereo headphone)

●

HDMI v1.4 supporting: up to 1920×1200 @ 60Hz

●

HP Smart AC adapter

●

RJ-45 (Ethernet Gigabit support with LED indicators)

●

USB 2.0 ports on computer: 3 (2 on one side, 1 on other; USB port allocation: 3 for the computer, 1 for camera 1 for MiniCard)

●

VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 60 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video

as default

wire plug with ground pin, supports 3-pin DC connector)

Supports the following batteries:

●

6-cell, 55-Wh, 2.55-Ah, Li-ion battery

●

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

Category Description

Security Supports security cable lock

Operating system Preinstalled:

●

Windows® 8 Standard

●

FreeDOS

Serviceability End user replaceable parts:

●

AC adapter

●

Battery

●

Hard drive

●

Memory module

●

Optical drive

●

WLAN module

4 Chapter 1 Product description

2 External component identification

Finding your hardware and software information

▲

Select Start > Computer.

A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive.

To find out what software is included on your computer, select Start > All Programs.

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(2) Internal microphone Records sound.

Finding your hardware and software information

Item Component Description

(3) Webcam Records video, captures still photographs, and allows

video conferences and online chat by means of streaming video.

To use the webcam, select Start > All Programs >

Communication and Chat > CyberLink YouCam.

(4) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

6 Chapter 2 External component identification

Button

Component Description

Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power Options.

Button

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Used in conjunction with hotkeys.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

8 Chapter 2 External component identification

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all

capital letters.

(2) Power light

(3) Wireless light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

●

White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.

●

Amber: All wireless devices are off.

Lights

TouchPad

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

Front

(2) TouchPad light

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Component Description

Speakers Produce sound.

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

on the screen.

10 Chapter 2 External component identification

Left side

Item Component Description

(1) External monitor port Connects an external VGA monitor or projector.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) RJ-45 (network) jack Connects a network cable.

(4) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio device.

(5) USB port Connects an optional USB device.

(6) Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

(7) Audio-out (headphone) jack Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

Left side

Item Component Description

(8) Digital Media slot Supports the following digital card formats:

●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

MultiMediaCard (MMC)

(9) Hard drive light Blinking white: The hard drive is being accessed.

(10) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

12 Chapter 2 External component identification

Right side

Item Component Description

(1) Optical drive Reads and writes (select models only) to an optical disk.

(2) Optical drive light

(3) Optical drive eject button Releases the disc tray.

(4) USB port Connects an optional USB device.

(5) AC adapter light

(6) Power connector Connects an AC adapter.

(7) Security cable slot Attaches an optional security cable to the computer.

●

Green: The optical drive is being accessed.

●

Off: The optical drive is idle.

CAUTION: While there are multiple USB ports on the

same side, only one USB port will able to support a high power device at a time.

●

White: The AC adapter is connected and the battery is charged.

●

Amber: The AC adapter is connected and the battery is charging.

●

Off: The computer is using DC power.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Right side

Bottom

Item Component Description

(1) Battery bay Holds the battery.

(2) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) Battery release latch Releases the battery from the battery bay.

(4) Memory module/wireless module

compartment cover

(5) Hard drive compartment cover The hard drive compartment cover provides access to the

The memory module/wireless module compartment cover provides access to the memory module compartment, wireless module compartment, keyboard retention screw, and optical drive bay.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.

hard drive bay and the RTC battery.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

(3) Part number/Product number (p/n) This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

16 Chapter 3 Illustrated parts catalog

the computer.

each product.

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see

Display assembly subcomponents on page 21.

Computer major components

Item Component Spare part number

(2) Keyboard (includes keyboard cable):

For use in Belgium 698694-A41

For use in Bulgaria 698694-261

For use in the Czech Republic and Slovakia 698694-FL1

For use in Denmark, Finland, and Norway 698694-DH1

For use in France 698694-051

For use in Germany 698694-041

For use in Greece 698694-151

For use in Hungary 698694-211

For use in Israel 698694-BB1

For use in Italy 698694-061

For use in the Netherlands 698694-B31

For use in Portugal 698694-131

For use in Romania 698694-271

For use in Russia 698694-251

For use in Saudi Arabia 698694-171

For use in Slovenia 698694-BA1

For use in Spain 698694-071

For use in Switzerland 698694-BG1

For use in Turkey 698694-141

For use in the United Kingdom and Singapore 698694-131

(3) Top cover (includes the TouchPad board) 686283-001

(4) Power button board (includes cable) 686270-001

(5) TouchPad button board (includes bracket, TouchPad button board cable, and

TouchPad cable)

(6) Speakers (include speaker cables) 686279-001

(7) Optical drive connector cable (includes bracket) 686257-001

(8) USB board (includes cable) 686269-001

(9) System board (includes processor and replacement thermal material):

For use on computer models equipped with an AMD E2-2000 processor (1.75-GHz,

1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory

686271-001

716019-501

For use on computer models equipped with an AMD E1-1500 processor (1.48-GHz,

1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory

18 Chapter 3 Illustrated parts catalog

703563-501

Item Component Spare part number

For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz,

1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory

(10) Fan/heat sink assembly (includes replacement thermal material) 688306-001

(11) Power connector cable (includes bracket) 686258-001

(12) Base enclosure (includes battery cover lock latch, battery cover release latch, power

connector barrel, and RJ45 cover):

Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber

bumpers, and display bezel rubber screw covers)

(13) Battery:

6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001

(14) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel

and optical drive bracket)

(15) RTC battery 686274-001

(16) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

688303-501

708523-001

686276-001

686268-001

500-GB, 5400-rpm, 9.5-mm 669299-001

500-GB, 5400-rpm, 7.0-mm 683802-001

320-GB, 5400-rpm, 9.5-mm 622643-001

320-GB, 5400-rpm, 7.0-mm 645193-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive

connector cable, and screws)

(17) Memory module (PC3, 12800, 1600-MHz):

4-GB memory module 652972-001

2-GB memory module 641369-001

(18) WLAN module:

Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001

Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0

Combo Adapter

Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001

686261-001

657325-001

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001

Computer major components

Item Component Spare part number

Cover Kit, includes: 686272-001

(19) Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(20) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 686255-001

(2) Webcam/microphone module (includes double-sided adhesive):

HD webcam/microphone module 703461-001

Non-HD webcam/microphone module 686285-001

(3) 15.6-in, LED, SVA, HD, BrightView display panel 686273-001

Display Hinge Kit, includes: 686262-001

Display assembly subcomponents

Item Component Spare part number

(4) Left and right display hinge covers

(5) Left and right display hinges and vertical support brackets

(6) Display panel cable (includes webcam/microphone module cable) 686256-001

(7) Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables

and transceivers)

(8) Display enclosure 686251-001

Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber

bumpers, and display bezel rubber screw covers)

686249-001

686276-001

22 Chapter 3 Illustrated parts catalog

+ 75 hidden pages