Compaq Presario CQ58
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Microsoft, Windows, and Windows Vista
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2012
Document Part Number: 695857-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Finding your hardware and software information ......................................................................... 5
Display ................................................................................................................................... 5
Button ..................................................................................................................................... 7
Keys ....................................................................................................................................... 8
Lights ...................................................................................................................................... 9
TouchPad .............................................................................................................................. 10
Front ..................................................................................................................................... 10
Left side ................................................................................................................................ 11
Right side .............................................................................................................................. 13
Bottom .................................................................................................................................. 14
3 Illustrated parts catalog .................................................................................................. 15
Service tag ............................................................................................................................ 16
Computer major components ................................................................................................... 17
Display assembly subcomponents ............................................................................................. 21
Mass storage devices ............................................................................................................. 23
Miscellaneous parts ................................................................................................................ 24
Sequential part number listing .................................................................................................. 25
4 Removal and replacement procedures ............................................................................ 28
Preliminary replacement requirements ....................................................................................... 28
Tools required ......................................................................................................... 28
Service considerations ............................................................................................. 28
Plastic parts ............................................................................................. 28
Cables and connectors ............................................................................. 29
Drive handling ......................................................................................... 29
Grounding guidelines .............................................................................................. 30
Electrostatic discharge damage .................................................................. 30
v
Packaging and transporting guidelines ........................................ 31
Component replacement procedures ........................................................................................ 33
Service tag ............................................................................................................. 33
Computer feet ......................................................................................................... 34
Battery ................................................................................................................... 35
Memory module ...................................................................................................... 36
WLAN module ........................................................................................................ 37
Keyboard ............................................................................................................... 39
Optical drive .......................................................................................................... 43
Hard drive ............................................................................................................. 45
RTC battery ............................................................................................................ 48
Top cover ............................................................................................................... 49
Power button board ................................................................................................. 52
TouchPad button board ............................................................................................ 53
Optical drive connector cable ................................................................................... 56
Speakers ................................................................................................................ 58
USB board ............................................................................................................. 60
System board ......................................................................................................... 62
Fan/heat sink assembly ........................................................................................... 65
Display assembly .................................................................................................... 67
Power connector cable ............................................................................................ 76
5 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 78
Starting Setup Utility (BIOS) ..................................................................................................... 78
Updating the BIOS ................................................................................................................. 78
Determining the BIOS version ................................................................................... 78
Downloading a BIOS update .................................................................................... 79
Using System Diagnostics ........................................................................................................ 80
6 Specifications ................................................................................................................. 81
Computer specifications .......................................................................................................... 81
15.6-in, SVA, display panel display specifications ..................................................................... 82
Hard drive specifications ........................................................................................................ 83
7 Backing up, restoring, and recovering ............................................................................ 84
Creating recovery media and backups ..................................................................................... 84
Creating HP Recovery media .................................................................................... 85
Restore and recovery .............................................................................................................. 86
Using Windows Refresh for quick and easy recovery ................................................... 87
Remove everything and reinstall Windows ................................................................. 88
vi
Recovering using HP Recovery Manager .................................................................... 88
What you need to know ............................................................................ 89
Using the HP Recovery partition to recover a minimized image
(select models only) .................................................................................. 89
Using HP Recovery media to recover .......................................................... 90
Changing the computer boot order ............................................................. 90
Removing the HP Recovery partition .......................................................................... 90
8 Power cord set requirements .......................................................................................... 91
Requirements for all countries .................................................................................................. 91
Requirements for specific countries and regions ......................................................................... 92
9 Recycling ........................................................................................................................ 93
Index ................................................................................................................................. 94
vii
viii
1 Product description
Category Description
Product Name Compaq Presario CQ58
Processors
Chipset AMD A68M fusion controller hub (FCH)
Graphics Internal graphics:
Panel 15.6-in, light-emitting diode (LED), SVA, HD, BrightView (1366×768) display; typical
●
AMD® E2-2000 processor (1.75-GHz, 1333-MHz, 18 W, dual core) and a
UMA graphics subsystem memory
●
AMD E1-1500 processor (1.48-GHz, 1066-MHz, 18 W, dual core) and a UMA
graphics subsystem memory
●
AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core) and a UMA
graphics subsystem memory
Processor is soldered to the system board
●
AMD Radeon™ 7340 Series Graphics on computer models equipped with an
AMD E2-1800 processor
●
AMD Radeon 7310 Series Graphics on computer models equipped with an AMD
E1-1500 or AMD E1-1200 processor
●
AMD Radeon HD 6310M Discrete-Class Graphics on computer models equipped
with an AMD E-300 processor
Supports HD decode, DX11, and HDMI
brightness: 200 nits
All display assemblies include one or two wireless local area network (WLAN)
antenna cables
Supports low voltage differential signalling (LVDS)
1
Category Description
Memory Two customer-accessible/upgradable memory module slots
DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) on
computer models equipped with an AMD E2-1800 processor
DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on
computer models equipped with an AMD E1-1200 or E-300 processor
Supports 8192-MB of system RAM in the following configurations:
●
8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit operating system)
●
6144-MB (4096-MB+2048×1; not supported on computer models equipped with
a 32-bit operating system)
●
4086-MB (4096-MB×1 or 2048×2; not supported on computer models equipped
with Windows 7, 32-bit operating system)
●
2048-MB (2048×1; not supported on computer models equipped with Windows
7, 32-bit operating system)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
750-GB, 5400-rpm, 9.5-mm
●
640-GB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm
●
320-GB, 5400-rpm, 9.5-mm
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports DVD±RW Double-Layer with SuperMulti Drive
Supports zero power optical drive
Audio and video Two Altec-Lansing speakers
HD audio
Supports Microsoft premium requirements
VGA webcamera (fixed, no tilt with activity LED; 640×480 by 24 frames per second)
One digital microphone
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
2 Chapter 1 Product description
Category Description
One or two WLAN antennas built into display assembly, varying by computer model
Support for the following WLAN formats:
●
Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter
●
Atheros HB125 802.11b/g/n 1×1 WLAN module
●
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0
Combo Adapter
●
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
●
Ralink RT5390F 802.11b/g/n 1×1 WLAN module
●
Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter
●
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
External media cards HP Multi-Format Digital Media reader with push-push technology, supporting:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
MultiMediaCard (MMC)
Ports
Keyboard/pointing devices Full-size (15.6-in.), textured, pocket keyboard, no numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom
Taps enabled by default
Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3-
●
Audio-in (mono microphone)
●
Audio-out (stereo headphone)
●
HDMI v1.4 supporting: up to 1920×1200 @ 60Hz
●
HP Smart AC adapter
●
RJ-45 (Ethernet Gigabit support with LED indicators)
●
USB 2.0 ports on computer: 3 (2 on one side, 1 on other; USB port allocation: 3
for the computer, 1 for camera 1 for MiniCard)
●
VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 60 Hz, hot
plug and unplug and autodetection for correct output to wide-aspect vs. standard
aspect video
as default
wire plug with ground pin, supports 3-pin DC connector)
Supports the following batteries:
●
6-cell, 55-Wh, 2.55-Ah, Li-ion battery
●
6-cell, 47-Wh, 2.20-Ah, Li-ion battery
3
Category Description
Security Supports security cable lock
Operating system Preinstalled:
●
Windows® 8 Standard
●
FreeDOS
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Memory module
●
Optical drive
●
WLAN module
4 Chapter 1 Product description
2 External component identification
Finding your hardware and software information
▲
Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state
drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphone Records sound.
Finding your hardware and software information
5
Item Component Description
(3) Webcam Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(4) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
6 Chapter 2 External component identification
Button
Component Description
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
Button
7
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Used in conjunction with hotkeys.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
8 Chapter 2 External component identification
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(2) Power light
(3) Wireless light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
Lights
9
TouchPad
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
Front
(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
Component Description
Speakers Produce sound.
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
on the screen.
10 Chapter 2 External component identification
Left side
Item Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or
audio device.
(5) USB port Connects an optional USB device.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
Left side
11
Item Component Description
(8) Digital Media slot Supports the following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
MultiMediaCard (MMC)
(9) Hard drive light Blinking white: The hard drive is being accessed.
(10) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other
unneeded components.
12 Chapter 2 External component identification
Right side
Item Component Description
(1) Optical drive Reads and writes (select models only) to an optical disk.
(2) Optical drive light
(3) Optical drive eject button Releases the disc tray.
(4) USB port Connects an optional USB device.
(5) AC adapter light
(6) Power connector Connects an AC adapter.
(7) Security cable slot Attaches an optional security cable to the computer.
●
Green: The optical drive is being accessed.
●
Off: The optical drive is idle.
CAUTION: While there are multiple USB ports on the
same side, only one USB port will able to support a high
power device at a time.
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and the
battery is charging.
●
Off: The computer is using DC power.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right side
13
Bottom
Item Component Description
(1) Battery bay Holds the battery.
(2) Vents (4) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory module/wireless module
compartment cover
(5) Hard drive compartment cover The hard drive compartment cover provides access to the
The memory module/wireless module compartment cover
provides access to the memory module compartment,
wireless module compartment, keyboard retention screw,
and optical drive bay.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact customer support
through Help and Support.
hard drive bay and the RTC battery.
14 Chapter 2 External component identification
3 Illustrated parts catalog
15
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
(3) Part number/Product number (p/n) This number provides specific information about the
(4) Warranty period This number describes the duration of the warranty
(5) Model description This is the alphanumeric identifier used to locate
16 Chapter 3 Illustrated parts catalog
the computer.
each product.
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
period for the computer.
documents, drivers, and support for the computer.
Computer major components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
Display assembly subcomponents on page 21.
Computer major components
17
Item Component Spare part number
(2) Keyboard (includes keyboard cable):
For use in Belgium 698694-A41
For use in Bulgaria 698694-261
For use in the Czech Republic and Slovakia 698694-FL1
For use in Denmark, Finland, and Norway 698694-DH1
For use in France 698694-051
For use in Germany 698694-041
For use in Greece 698694-151
For use in Hungary 698694-211
For use in Israel 698694-BB1
For use in Italy 698694-061
For use in the Netherlands 698694-B31
For use in Portugal 698694-131
For use in Romania 698694-271
For use in Russia 698694-251
For use in Saudi Arabia 698694-171
For use in Slovenia 698694-BA1
For use in Spain 698694-071
For use in Switzerland 698694-BG1
For use in Turkey 698694-141
For use in the United Kingdom and Singapore 698694-131
(3) Top cover (includes the TouchPad board) 686283-001
(4) Power button board (includes cable) 686270-001
(5) TouchPad button board (includes bracket, TouchPad button board cable, and
TouchPad cable)
(6) Speakers (include speaker cables) 686279-001
(7) Optical drive connector cable (includes bracket) 686257-001
(8) USB board (includes cable) 686269-001
(9) System board (includes processor and replacement thermal material):
For use on computer models equipped with an AMD E2-2000 processor (1.75-GHz,
1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory
686271-001
716019-501
For use on computer models equipped with an AMD E1-1500 processor (1.48-GHz,
1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory
18 Chapter 3 Illustrated parts catalog
703563-501
Item Component Spare part number
For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz,
1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory
(10) Fan/heat sink assembly (includes replacement thermal material) 688306-001
(11) Power connector cable (includes bracket) 686258-001
(12) Base enclosure (includes battery cover lock latch, battery cover release latch, power
connector barrel, and RJ45 cover):
Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber
bumpers, and display bezel rubber screw covers)
(13) Battery:
6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001
6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001
(14) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)
(15) RTC battery 686274-001
(16) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
688303-501
708523-001
686276-001
686268-001
500-GB, 5400-rpm, 9.5-mm 669299-001
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 5400-rpm, 9.5-mm 622643-001
320-GB, 5400-rpm, 7.0-mm 645193-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
connector cable, and screws)
(17) Memory module (PC3, 12800, 1600-MHz):
4-GB memory module 652972-001
2-GB memory module 641369-001
(18) WLAN module:
Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001
Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001
686261-001
657325-001
Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
Computer major components
19
Item Component Spare part number
Cover Kit, includes: 686272-001
(19) Hard drive compartment cover (includes one captive screw, secured by a C-clip)
(20) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)
20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 686255-001
(2) Webcam/microphone module (includes double-sided adhesive):
HD webcam/microphone module 703461-001
Non-HD webcam/microphone module 686285-001
(3) 15.6-in, LED, SVA, HD, BrightView display panel 686273-001
Display Hinge Kit, includes: 686262-001
Display assembly subcomponents
21
Item Component Spare part number
(4) Left and right display hinge covers
(5) Left and right display hinges and vertical support brackets
(6) Display panel cable (includes webcam/microphone module cable) 686256-001
(7) Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables
and transceivers)
(8) Display enclosure 686251-001
Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber
bumpers, and display bezel rubber screw covers)
686249-001
686276-001
22 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 5400-rpm, 9.5-mm 622643-001
320-GB, 5400-rpm, 7.0-mm 645193-001
Hard Drive Hardware Kit, includes: 686261-001
(2a) Hard drive bracket
(2b) Hard drive connector cable
Mass storage devices
23
Item Component Spare part number
Hard drive bracket screws (not illustrated)
(3) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)
Miscellaneous parts
Component Spare part number
65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001
Power cord (3-pin, black, 1.83-m):
For use in Denmark 490371-081
For use in Europe 490371-021
For use in Israel 490371-BB1
For use in North America 490371-001
For use in South Africa 490371-AR1
For use in Switzerland 490371-111
For use in the United Kingdom and Singapore 490371-031
Screw Kit 686278-001
686268-001
24 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)
490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
593553-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery
593554-001 6-cell, 55-Wh, 2.55-Ah, Li-ion battery
622643-001 320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.
634250-001 750-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.
641369-001 4-GB memory module (PC3, 12800, 1600-MHz)
645193-001 320-GB, 5400-rpm, 7.0-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.
652972-001 2-GB memory module (PC3, 12800, 1600-MHz)
655795-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
669299-001 500-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.
669300-001 640-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.
670691-001 Ralink RT5390F 802.11b/g/n 1×1 WLAN module
675794-001 Atheros HB125 802.11b/g/n 1×1 WLAN module
Sequential part number listing
25
Spare part number Description
683802-001 500-GB, 5400-rpm, 7.0-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.
686249-001 Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables and transceivers)
686251-001 Display enclosure
686255-001 Display bezel
686256-001 Display panel cable (includes webcam/microphone module cable)
686257-001 Optical drive connector cable (includes bracket)
686258-001 Power connector cable
686261-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)
686262-001 Display Hinge Kit (includes left and right display hinges and vertical support brackets and left and
right display hinge covers)
686268-001 DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical
drive bracket)
686269-001 USB board (includes cable)
686270-001 Power button board (includes cable)
686271-001 TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable)
686272-001 Cover Kit (includes hard drive compartment cover and memory module/wireless module
compartment cover)
686273-001 15.6-in, LED, SVA, HD, BrightView display panel
686274-001 RTC battery
686276-001 Rubber Kit (includes front and rear rubber feet, display bezel rubber bumpers, and display bezel
rubber screw covers)
686278-001 Screw Kit
686279-001 Speakers (include speaker cables
686283-001 Top cover (includes the TouchPad board)
686285-001 Non-HD webcam/microphone module (includes double-sided adhesive)
688303-501 System board for use on computer models equipped with an AMD E1-1200 processor (1.40-GHz,
1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory (includes processor and
replacement thermal material)
688306-001 Fan/heat sink assembly (includes replacement thermal material)
690019-001 Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter
690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
691415-001 Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter
693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire)
26 Chapter 3 Illustrated parts catalog
Spare part number Description
698694-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)
698694-041 Keyboard for use in Germany (includes keyboard cable)
698694-051 Keyboard for use in France (includes keyboard cable)
698694-061 Keyboard for use in Italy (includes keyboard cable)
698694-071 Keyboard for use in Spain (includes keyboard cable)
698694-131 Keyboard for use in Portugal (includes keyboard cable)
698694-141 Keyboard for use in Turkey (includes keyboard cable)
698694-151 Keyboard for use in Greece (includes keyboard cable)
698694-171 Keyboard for use in Saudi Arabia (includes keyboard cable)
698694-211 Keyboard for use in Hungary (includes keyboard cable)
698694-251 Keyboard for use in Russia (includes keyboard cable)
698694-261 Keyboard for use in Bulgaria (includes keyboard cable)
698694-271 Keyboard for use in Romania (includes keyboard cable)
698694-A41 Keyboard for use in Belgium (includes keyboard cable)
698694-B31 Keyboard for use in the Netherlands (includes keyboard cable)
698694-BA1 Keyboard for use in Slovenia (includes keyboard cable)
698694-BB1 Keyboard for use in Israel (includes keyboard cable)
698694-BG1 Keyboard for use in Switzerland (includes keyboard cable)
698694-DH1 Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable)
698694-FL1 Keyboard for use in the Czech Republic and Slovakia (includes keyboard cable)
703461-001 HD webcam/microphone module (includes double-sided adhesive)
703563-501 System board for use on computer models equipped with an AMD E1-1500 processor (1.48-GHz,
1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory (includes processor and
replacement thermal material)
708523-001 Base enclosure for use (includes battery cover lock latch, battery cover release latch, power
connector barrel, and RJ45 cover)
716019-501 System board for use on computer models equipped with an AMD E2-2000 processor (1.75-GHz,
1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory (includes processor and
replacement thermal material)
Sequential part number listing
27
4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
28 Chapter 4 Removal and replacement procedures
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Preliminary replacement requirements
29
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
30 Chapter 4 Removal and replacement procedures
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements
31
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
32 Chapter 4 Removal and replacement procedures
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 72 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 35 for battery removal instructions.
Battery
Item Component Description
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about
the product’s hardware components. The part number
helps a service technician determine what components
and parts are needed.
Component replacement procedures
33
Item Component Description
(4) Warranty period This number describes the duration of the warranty
(5) Model description This is the alphanumeric identifier used to locate
Computer feet
The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to
the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber
Kit, spare part number 686276-001.
period for the computer.
documents, drivers, and support for the computer.
34 Chapter 4 Removal and replacement procedures
Battery
Description Spare part number
6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001
6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001
IMPORTANT: The customer should not attempt to replace the computer battery, which is installed
and sealed at the factory. A broken battery seal voids the computer and battery warranties. The
computer has an internal rechargeable battery that can be replaced only by an authorized service
provider.
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Slide the battery release latch (1) to release the battery.
3. Pivot the front edge of the battery (2) up and back.
4. Remove the battery (3) from the computer.
To insert the battery:
1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.
2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release
latch will automatically lock into place.)
Component replacement procedures
35
Memory module
Description Spare part number
4-GB memory module (PC3, 12800, 1600-MHz) 652972-001
2-GB memory module (PC3, 12800, 1600-MHz) 641369-001
Before removing the memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Remove the memory module:
1.
Loosen the captive screw (1) that secures the memory module/wireless module compartment cover
to the computer.
Battery on page 35).
2.
Lift the rear edge of the memory module/wireless module compartment cover (2) up and forward
until it rests at an angle.
3. Remove the memory module/wireless module compartment cover (3) by sliding it away from the
computer at an angle. The memory module/wireless module compartment cover is available in the
Cover Kit, spare part number 686272-001.
4.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
36 Chapter 4 Removal and replacement procedures
5.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
WLAN module
Description Spare part number
Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001
Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001
Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001
Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Component replacement procedures
37
4.
Remove the battery (see
Battery on page 35).
5. Remove the memory module/wireless module compartment cover (see
Memory module
on page 36).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2
WLAN antenna cable is connected to the WLAN module #2 terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module,
the protective sleeves must be installed on the antenna connectors, as shown in the
following illustration.
38 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the WLAN module.
Keyboard
NOTE: The keyboard spare part kit includes the keyboard cable.
For use in country/region Spare part number For use in country/region Spare part number
For use in Belgium 698694-A41 For use in the Netherlands 698694-B31
For use in Bulgaria 698694-261 For use in Portugal 698694-131
For use in the Czech Republic
and Slovakia
For use in Denmark, Finland,
and Norway
For use in France 698694-051 For use in Saudi Arabia 698694-171
For use in Germany 698694-041 For use in Slovenia 698694-BA1
For use in Greece 698694-151 For use in Spain 698694-071
For use in Hungary 698694-211 For use in Switzerland 698694-BG1
For use in Israel 698694-BB1 For use in Turkey 698694-141
For use in Italy 698694-061 For use in the United Kingdom
698694-FL1 For use in Romania 698694-271
698694-DH1 For use in Russia 698694-251
698694-031
and Singapore
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5.
Remove the memory module/wireless module compartment cover (see
Battery on page 35).
on page 36).
Component replacement procedures
Memory module
39
Remove the keyboard:
1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer.
2. Rest and secure the computer on its left side.
3. Partially open the computer.
40 Chapter 4 Removal and replacement procedures
4.
Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back
of the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it
rests upside down on the palm rest.
Component replacement procedures
41
7.
Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and
then disconnect the keyboard cable (2) from the system board.
8. Remove the keyboard (3).
Reverse this procedure to install the keyboard.
42 Chapter 4 Removal and replacement procedures
Optical drive
Description Spare part number
DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical
drive bracket)
686268-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the memory module/wireless module compartment cover (see
Battery on page 35).
Memory module
on page 36).
Remove the optical drive:
1.
Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer.
2.
Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.
3. Remove the optical drive (3) from the computer.
Component replacement procedures
43
4.
If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.
5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release
the optical drive bezel.
6. Release the left side of the optical drive bezel (3).
7. Remove the optical drive bezel (4).
8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
9. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the
optical drive.
10.
Remove the optical drive bracket (2).
Reverse this procedure to install the optical drive.
44 Chapter 4 Removal and replacement procedures
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector
cable, or screws.
Description Spare part number
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 5400-rpm, 9.5-mm 622643-001
320-GB, 5400-rpm, 7.0-mm 645193-001
Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 686261-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the memory module/wireless module compartment cover (see
Battery on page 35).
Memory module
on page 36).
Remove the hard drive:
1. Loosen the captive screw (1) that secures the hard drive compartment cover to the computer.
2. Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at
an angle.
Component replacement procedures
45
3.
Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle.
The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001.
4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable
from the clip (2) built into the base enclosure.
5.
Remove the four Phillips PM2.5×4.0 screws (3) that secure the hard drive to the computer.
6.
Remove the hard drive (4) from the hard drive bay.
46 Chapter 4 Removal and replacement procedures
7.
If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the
hard drive.
b. Remove the hard drive bracket (2) from the hard drive.
c. Disconnect the hard drive connector cable (3) from the hard drive. The hard drive bracket,
hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare
part number 686261-001.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures
47
RTC battery
Description Spare part number
RTC battery 686274-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 35).
5. Remove the memory module/wireless module compartment cover (see
Memory module
on page 36).
6. Remove the hard drive compartment cover (see
Hard drive on page 45).
Remove the RTC battery:
1. Use a flat-bladed, non-metallic tool (1) to release the RTC battery from the socket on
the system board.
2. Remove the RTC battery (2).
48 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+”
sign faces up.
Top cover
Description Spare part number
Top cover (includes the TouchPad board) 686283-001
Before removing the top cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3.
the computer on, and then shut it down through the operating system.
Disconnect all external devices from the computer.
4. Remove the battery (see
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
Battery on page 35), and then remove the following components:
Memory module on page 36)
Keyboard on page 39)
Hard drive on page 45)
NOTE: When replacing the top cover, be sure to remove the following components from the defective
top cover and install them on the replacement top cover:
●
Power button board (see
●
TouchPad button board (see
Power button board on page 52)
TouchPad button board on page 53)
Remove the top cover:
1. Remove the six Phillips PM2.5×6.5 screws (1) and the two Phillips PM2.5×10.0 screws (2) that
secure the top cover to the computer.
Component replacement procedures
49
2.
Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard
drive bay that secure the top cover to the computer.
3. Remove the four Phillips PM2.5×4.0 screws on the front edge of the battery bay and near the hard
drive connector that secure the top cover to the computer.
4. Turn the computer right side up, with the front toward you.
5.
Open the computer.
6. Release the ZIF connector to which the power button board cable is connected, and then
disconnect the power button board cable (1) from the system board.
50 Chapter 4 Removal and replacement procedures
7.
Release the ZIF connector to which the TouchPad button board cable is connected, and then
disconnect the TouchPad button board cable (2) from the system board.
8. Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure
the top cover to the computer.
9. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of
the top cover detach from the base enclosure.
Component replacement procedures
51
10.
Remove the top cover (2).
Reverse this procedure to install the top cover.
Power button board
Description Spare part number
Power button board (includes cable) 686270-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a.
Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
d. Top cover (see
Battery on page 35), and then remove the following components:
Memory module on page 36)
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to
the top cover.
52 Chapter 4 Removal and replacement procedures
3.
Remove the power button board (2).
Reverse this procedure to install the power button board.
TouchPad button board
Description Spare part number
TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 686271-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c.
Hard drive (see
Keyboard on page 39)
Hard drive on page 45)
Battery on page 35), and then remove the following components:
Memory module on page 36)
d. Top cover (see
Top cover on page 49)
Component replacement procedures
53
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2.
Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board
cable is attached to the TouchPad with double-sided tape).
3. Release the ZIF connector to which the TouchPad board cable is connected, and then disconnect
the TouchPad board cable (2) from the TouchPad board.
4. Release the two pieces of shielding tape that cover the left and right sides of the TouchPad button
board (3).
5. Remove the two Phillips PM2.5×4.0 screws (1) that secure the TouchPad button board to the top
cover. Lift the rear edge of the TouchPad button board (2) until it rests at an angle.
54 Chapter 4 Removal and replacement procedures
6.
Remove the TouchPad button board (3) by sliding it away from the top cover at an angle.
Reverse this procedure to install the TouchPad button board.
Component replacement procedures
55
Optical drive connector cable
Description Spare part number
Optical drive connector cable 686257-001
Before removing the optical drive connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 35), and then remove the following components:
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
d. Top cover (see
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
Memory module on page 36)
Remove the optical drive connector cable:
1. Disconnect the optical drive connector cable (1) from the system board.
2. Release the optical drive connector cable from the clips (2) and routing channel built into
the base enclosure.
3. Remove the two Phillips PM2.0×4.5 screws (3) that secure the optical drive connector to
the base enclosure.
56 Chapter 4 Removal and replacement procedures
4.
Remove the optical drive connector cable (4).
Reverse this procedure to install the optical drive connector cable.
Component replacement procedures
57
Speakers
Description Spare part number
Speakers (include speaker cables) 686279-001
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
the computer on, and then shut it down through the operating system.
Remove the battery (see
Battery on page 35), and then remove the following components:
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
d. Top cover (see
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
Memory module on page 36)
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the speaker cable from the clips (2) and routing channel built into the base enclosure.
3. Remove the two Phillips PM2.5×4.0 screws (3) that secure the speakers to the base enclosure.
58 Chapter 4 Removal and replacement procedures
4.
Remove the speakers (4).
Reverse this procedure to install the speakers.
Component replacement procedures
59
USB board
Description Spare part number
USB board (includes cable) 686269-001
Before removing the USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 35), and then remove the following components:
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
d. Top cover (see
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
Memory module on page 36)
Remove the USB board:
1. Release the ZIF connector to which the USB board cable is connected, and then disconnect
the USB board cable (1) from the system board.
2. Remove the Phillips PM2.5×6.0 screw (2) that secures the USB board to the base enclosure.
60 Chapter 4 Removal and replacement procedures
3.
Remove the USB board (3).
Reverse this procedure to install the USB board.
Component replacement procedures
61
System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.
Description Spare part number
For use on computer models equipped with an AMD E2-2000 processor (1.75-GHz, 1333-MHz,
18 W, dual core) and a UMA graphics subsystem memory
For use on computer models equipped with an AMD E1-1500 processor (1.48-GHz, 1066-MHz,
18 W, dual core) and a UMA graphics subsystem memory
For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz, 1066-MHz,
18 W, dual core) and a UMA graphics subsystem memory
716019-501
703563-501
688303-501
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a.
Memory module/wireless module compartment cover (see
b. WLAN module (see
c. Keyboard (see
Battery on page 35), and then remove the following components:
Memory module on page 36)
WLAN module on page 37)
Keyboard on page 39)
d. Optical drive (see
e. Hard drive (see
f. Top cover (see
Optical drive on page 43)
Hard drive on page 45)
Top cover on page 49)
When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
Memory module (see
●
RTC battery (see
●
Fan/heat sink assembly (see
Memory module on page 36)
RTC battery on page 48)
Fan/heat sink assembly on page 65)
62 Chapter 4 Removal and replacement procedures
Remove the system board:
1. Disconnect the following cables from the system board.
(1) Speaker cable
(2) Optical drive connector cable
(3) Display panel cable
(4) USB board cable
(5) Power connector cable
2. Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to
the base enclosure.
3. Lift the right side of the system board (2) until it rests at an angle.
Component replacement procedures
63
4.
Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
64 Chapter 4 Removal and replacement procedures
Fan/heat sink assembly
Description Spare part number
Fan/heat assembly (includes replacement thermal material) 688306-001
Before removing the fan/heat sink assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 35), and then remove the following components:
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
d. Top cover (see
e. System board (see
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
System board on page 62)
Memory module on page 36)
Remove the fan/heat sink assembly:
1. Turn the system board upside down, with the front toward you.
2. Disconnect the fan cable (1) from the system board.
3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips
screws (2) that secure the fan/heat sink assembly to the system board.
Component replacement procedures
65
4.
Remove the fan/heat sink assembly (3).
NOTE: Due to the adhesive quality of the thermal material located between the processor heat
sink and processor, it may be necessary to move the processor heat sink from side to side to
detach it.
The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and
the processor each time the processor heat sink is removed. Replacement thermal material is included
with the processor heat sink and system board spare part kits.
NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is
used on the processor (1) and the heat sink section (2) that services it.
66 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the fan/heat sink assembly.
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Disconnect the wireless antenna cables from the WLAN module (see
on page 36).
6. Remove the following components:
a. Keyboard (see
b. Hard drive (see
c. Top cover (see
Remove the display assembly:
1. Disconnect the display panel cable (1) from the system board.
Battery on page 35).
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
Memory module
Component replacement procedures
67
2.
Release the wireless antenna cables (2) from the clips and routing channel built into the
base enclosure.
CAUTION: Support the display assembly when removing the following screws. Failure to
support the display assembly can result in damage to the display assembly and other
computer components.
3.
Remove the five Phillips PM2.5×6.5 screws (1) that secure the display assembly to
the base enclosure.
68 Chapter 4 Removal and replacement procedures
4.
Remove the display assembly (2).
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a.
Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2)
that secure the display bezel to the display assembly. The display bezel screw covers are
available in the Rubber Kit, spare part number 686276-001.
b. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the
top edge (5) of the display bezel until the bezel disengages from the display enclosure.
Component replacement procedures
69
c.
Remove the display bezel (6). The display bezel is available using spare part number
686255-001.
6.
If it is necessary to replace the display hinge covers:
a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the
display enclosure.
b. Remove the display hinge covers (2). The display hinge covers are available using spare
part number 686262-001.
70 Chapter 4 Removal and replacement procedures
7.
If it is necessary to replace the display panel:
a. Release the display panel cable (1) from the clips built into the bottom edge of the
display enclosure.
b. Remove the four Phillips PM2.5×4.0 screws (2) that secure the display panel to the
display enclosure.
c. Lift the top edge of the display panel (3), and then swing it up and forward until it rests
upside down in front of the display enclosure.
d. Release the adhesive support strip (1) that secures the display panel cable to the
display panel.
e. Detach the display panel cable (2) from the display panel. (The display panel cable is
attached to the display panel with double-sided tape.)
Component replacement procedures
71
f.
Disconnect the display panel cable (3) from the display panel.
g. Remove the display panel. The display panel is available using spare part number
686273-001.
8. If it is necessary to replace the display hinges:
a. Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to
the display panel.
72 Chapter 4 Removal and replacement procedures
b.
Remove the display hinges (2). The display hinges are available using spare part number
686262-001.
9. If it is necessary to replace the display panel cable:
a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is
attached to the display enclosure with double-sided tape in multiple locations.)
b.
Disconnect the webcam/microphone cable (2) from the webcam/microphone module.
Component replacement procedures
73
c.
Remove the display panel cable (3). The display panel cable is available using spare part
number 686256-001 and includes the webcam/microphone cable.
74 Chapter 4 Removal and replacement procedures
10.
If it is necessary to replace the webcam/microphone module, gently detach the webcam/
microphone module from the display enclosure. (The webcam/microphone module is attached to
the display enclosure with double-sided tape.)
CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged.
Take extra precaution to ensure the webcam/microphone module is not damaged when removing
and replacing the module.
The webcam/microphone module is available using spare part numbers 703461-001
(HD webcam/microphone module) and 686285-001 (non-HD webcam/microphone module).
NOTE: Depending on computer model, some computer models may be equipped one or two
sets of wireless antenna cables and transceivers.
11. If it is necessary to replace the wireless antenna cables and transceivers:
a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless
antenna transceivers are attached to the display enclosure with double-sided tape.)
b.
Release the wireless antenna cables from the clips and routing channels along the left, right,
and bottom edges of the display enclosure (2).
Component replacement procedures
75
c.
Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and
transceivers are available using spare part number 686249-001.
Reverse this procedure to install the display assembly.
Power connector cable
Description Spare part number
Power connector cable (includes bracket) 686258-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
a. Memory module/wireless module compartment cover (see
b. Keyboard (see
c. Hard drive (see
d. Top cover (see
e. Display assembly (see
Battery on page 35), and then remove the following components:
Memory module on page 36)
Keyboard on page 39)
Hard drive on page 45)
Top cover on page 49)
Display assembly on page 67)
Remove the power connector cable:
1.
Disconnect the power connector cable (1) from the system board.
2.
Remove the Phillips PM2.5×6.5 screw (2) that secures the power connector and bracket to
the base enclosure.
76 Chapter 4 Removal and replacement procedures
3.
Remove the power connector bracket (3).
4.
Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
Component replacement procedures
77
5 Using Setup Utility (BIOS) and
System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select
Exit Discarding Changes, and then press enter.
78 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation,
download and install a BIOS update only when the computer is connected to reliable external power
using the AC adapter. Do not download or install a BIOS update while the computer is running on
battery power, docked in an optional docking device, or connected to an optional power source.
During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3.
Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Updating the BIOS
79
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1. Turn on or restart the computer, quickly press esc, and then press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
80 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics
6 Specifications
Computer specifications
Metric U.S.
Dimensions
Width 37.60 cm 14.80 in
Depth 24.70 cm 9.72 in
Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in
Weight 2.45 kg 5.39 lb
Input power
Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A – 65W
19V/ 4.74A or 19.5V/ 4.62A – 90W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Computer specifications
81
15.6-in, SVA, display panel display specifications
Metric U.S.
Dimensions
Height 19.6 cm 7.72 in
Width 34.7 cm 13.66 in
Diagonal 39.8 cm 15.67 in
Number of colors Up to 16.8 million
Contrast ratio 200:1 (typical)
Brightness 250 nits (typical)
Pixel resolution
Pitch 0.197 × 0.197 mm
Format 1366 × 768
Configuration RGB vertical stripe
Backlight LED
Character display 80 × 25
Total power consumption 3.46 W
Viewing angle ±65° horizontal, +50° vertical (typical)
82 Chapter 6 Specifications
Hard drive specifications
640-GB* 500-GB* 320-GB*
Dimensions
Height 9.5 mm 9.5 mm 9.5 mm
Length 100.4 mm 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm 69.9 mm
Weight 110 g 110 g 110 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.5 ms 1.5 ms
Average (read/write) 11/13 ms 11/13 ms 11/13 ms
Maximum 22 ms 22 ms 22 ms
Logical blocks 1,250,269,655 976,773,168 628,142,448
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications
83
7 Backing up, restoring, and
recovering
Your computer includes tools provided by HP and the operating system to help you safeguard your
information and retrieve it if you ever need to. These tools will help you return your computer to a
proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring and recovering options. For more
details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a backup
of the HP Recovery partition on the computer. The backup can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
●
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
84 Chapter 7 Backing up, restoring, and recovering
See Creating HP Recovery media on page 85.
2. As you add hardware and software programs, create system restore points. A system restore point
is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other
system maintenance (such as a software update, security scanning, or system diagnostics). You
can also manually create a system restore point at any time. For more information and steps for
creating specific system restore points, see Windows Help and Support. From the Start screen,
type h, and then select Help and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from
libraries, Desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore
the files that you backed up using File History. Restoring files is also useful if you ever choose to
reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Windows Help and
Support. From the Start screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or instead you can use a
high-quality blank USB flash drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical
go to
drive, it must be connected directly to a USB port on the computer; the drive cannot be connected
to a USB port on an external device, such as a USB hub.
http://www.hp.com/go/contactHP. For worldwide support,
Creating recovery media and backups
85
●
Be sure that the computer is connected to AC power before you begin creating the
recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and follow the on-screen instructions to continue.
If you ever need to recover the system, see
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Windows Help and Support. From the Start screen, type h, and then select Help
and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application
or driver.
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.
●
If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did not
manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Windows Help
and Support. From the Start screen, type h, and then select Help and Support.
Recovering using HP Recovery Manager on page 88.
●
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See
●
If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
For more information, see
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
86 Chapter 7 Backing up, restoring, and recovering
Using Windows Refresh for quick and easy recovery on page 87.
Remove everything and reinstall Windows on page 88.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other
applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.
For more information, see
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery media. For more information, see
HP Recovery Manager on page 88.
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovery Manager on page 88.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see
Recovering using HP Recovery Manager on page 88.
Removing the HP Recovery partition on page 90.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.
Recovering using
Recovering using HP
NOTE: You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. From the Start screen, type h, and then select
Help and Support.
To start Refresh:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and follow the
on-screen instructions.
Restore and recovery
87
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option removes
all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Remove everything and reinstall Windows, select Get started, and follow the
on-screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
88 Chapter 7 Backing up, restoring, and recovering
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails.
●
To use the Factory Reset or System Recovery options, you must use HP Recovery media.
●
If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
website. For U.S. support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
to
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
Before beginning recovery, back up any personal data you wish to retain.
http://www.hp.com/go/contactHP. For worldwide support, go
Using the HP Recovery partition to recover a minimized image (select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select HP Recovery Manager, and follow the on-screen instructions.
Restore and recovery
89
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system
does not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See
3. Follow the on-screen instructions.
Changing the computer boot order on page 90.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which
is the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer.
3. Press and hold esc while the computer is restarting, and then press f9 for boot options.
4. Select the optical drive or USB flash drive you want to boot from.
5. Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up
hard drive space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh,
the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option
for minimized image recovery. Create HP Recovery media before removing the Recovery partition to
ensure you have recovery options; see
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
Creating HP Recovery media on page 85.
2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.
90 Chapter 7 Backing up, restoring, and recovering
8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries
91
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
92 Chapter 8 Power cord set requirements
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