Compaq armada m700 schematic

Compaq Armada M700 Series of Personal Computers

Maintenance and Service Guide

Notice

 2000 Compaq Computer Corporation.

OMPAQ, the Compaq logo, and ARMADA Registered in U. S. Patent and Trademark Office

C Microsoft, Windows, and Windows NT, are registered trademarks of Microsoft Corporation. Intel and Pentium

are registered trademarks of Intel Corporation. Imation and SuperDisk are trademarks of Imation Enterprises Corporation.

All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this publication is provided “as is” without warranty of any kind. The entire

risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if Compaq has been advised of the possibility of such damages and whether in an action or contract or tort, including negligence.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

AINTENANCE AND SERVICE GUIDE

Compaq Armada M700 Series of Personal Computers

Sixth Edition (September 2000) First Edition (July 1999)

Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 125403-006

Spare Part Number 158340-001

ONTENTS

preface

SING THIS GUIDE

Symbols ............................................................................................................................................ix

Technical Notes................................................................................................................................ix

Serial Number.................................................................................................................................... x

Locating Additional Information.......................................................................................................x

chapter 1

RODUCT DESCRIPTION

1.1 Computer Features and Models...................................................................................................1-1

Models............................................................................................................................................1-2

Features...........................................................................................................................................1-6

Intelligent Manageability ...............................................................................................................1-6

Accessing the Web Agent...............................................................................................................1-7

Asset Management .........................................................................................................................1-7

Fault Management..........................................................................................................................1-8

Security Management.....................................................................................................................1-8

Configuration Management............................................................................................................1-9

Managing Power.............................................................................................................................1-9

Accessing Power Management.......................................................................................................1-9

Power Management Levels ............................................................................................................1-9

1.2 Computer Components..............................................................................................................1-10

System Memory Options..............................................................................................................1-10

Power Equipment .........................................................................................................................1-11

Mass Storage Devices...................................................................................................................1-11

1.3 Computer External Components................................................................................................1-12

Front Components ........................................................................................................................1-12

Rear Components .........................................................................................................................1-13

Left Side Components..................................................................................................................1-14

Right Side Components................................................................................................................1-15

Top Components...........................................................................................................................1-16

Bottom Components.....................................................................................................................1-18

EasyPoint IV Pointing Stick Model Components........................................................................1-19

TouchPad Components.................................................................................................................1-20

1.4 Design Overview .......................................................................................................................1-21

System Board................................................................................................................................1-21

Table of Contents v

chapter 2

ROUBLESHOOTING

2.1 Preliminary Steps.........................................................................................................................2-2

2.2 Clearing Passwords......................................................................................................................2-3

2.3 Power-On Self-Test (POST)........................................................................................................2-3

2.4 POST Error Messages .................................................................................................................2-4

2.5 Compaq Utilities..........................................................................................................................2-7

Selecting Computer Setup or Compaq Diagnostics for Windows.................................................2-7

Using Compaq Diagnostics for Windows....................................................................................2-11

Factory Default Settings...............................................................................................................2-11

2.6 Troubleshooting Without Diagnostics.......................................................................................2-13

Before Replacing Parts.................................................................................................................2-13

Obtaining Update Information with Info Messenger...................................................................2-13

Checklist for Solving Problems....................................................................................................2-14

chapter 3

LLUSTRATED PARTS CATALOG

3.1 Serial Number Location...............................................................................................................3-1

3.2 Computer System Major Components ........................................................................................3-2

3.3 Plastics Kit Components..............................................................................................................3-8

3.4 Cable Kit Components...............................................................................................................3-10

3.5 Mass Storage Devices................................................................................................................3-11

3.6 Miscellaneous............................................................................................................................3-12

chapter 4

EMOVAL AND REPLACEMENT PRELIMINARIES

4.1 Tools Required ............................................................................................................................4-1

4.2 Service Considerations................................................................................................................4-1

Plastic Parts ....................................................................................................................................4-1

Cables and Connectors...................................................................................................................4-2

4.3 Preventing Damage to Removable Drives ..................................................................................4-2

4.4 Preventing Electrostatic Damage ................................................................................................4-3

Packaging and Transporting Precautions.......................................................................................4-3

Workstation Precautions.................................................................................................................4-4

Grounding Equipment and Methods ..............................................................................................4-5

Electrostatic Voltage Levels and Protective Materials ..................................................................4-6

chapter 5

EMOVAL AND REPLACEMENT PROCEDURES

5.1 Serial Number..............................................................................................................................5-1

5.2 Disassembly Sequence Chart.......................................................................................................5-2

5.3 Disconnecting the Computer.......................................................................................................5-3

5.4 Computer Feet .............................................................................................................................5-4

5.5 Preparing the Computer for Disassembly....................................................................................5-5

vi Table of Contents

5.6 Battery Packs ...............................................................................................................................5-6

Removing a Primary Battery Pack from the Battery Bay..............................................................5-6

Inserting a Primary Battery Pack in the Battery Bay .....................................................................5-7

5.7 Hard Drives..................................................................................................................................5-8

Removing a Hard Drive from the Hard Drive Bay ........................................................................5-8

Inserting a Hard Drive into the Hard Drive Bay ..........................................................................5-10

5.8 MultiBay Devices......................................................................................................................5-11

Removing MultiBay Devices .......................................................................................................5-11

Inserting MultiBay Devices..........................................................................................................5-12

Inserting a Hard Drive into the MultiBay Adapter.......................................................................5-13

5.9 PC Cards....................................................................................................................................5-14

Removing a PC Card....................................................................................................................5-15

Inserting a PC Card.......................................................................................................................5-16

5.10 Modem/Combo Card ...............................................................................................................5-17

5.11 RTC Battery.............................................................................................................................5-19

5.12 Keyboard..................................................................................................................................5-20

5.13 Memory Expansion..................................................................................................................5-22

Removing a Memory Expansion Board .......................................................................................5-22

Installing a Memory Expansion Board.........................................................................................5-23

5.14 Switch Cover............................................................................................................................5-24

5.15 Display Assembly....................................................................................................................5-26

5.16 Top Cover................................................................................................................................5-29

5.17 USB Board...............................................................................................................................5-33

5.18 Voltage Converter Board.........................................................................................................5-34

5.19 Infrared Board..........................................................................................................................5-35

5.20 System Board...........................................................................................................................5-36

5.21 Fan ...........................................................................................................................................5-40

chapter 6

PECIFICATIONS

6.1 Physical and Environmental........................................................................................................6-1

6.2 Display.........................................................................................................................................6-2

6.3 Hard Drive ...................................................................................................................................6-3

6.4 Diskette Drive..............................................................................................................................6-4

6.5 CD-ROM Drive ...........................................................................................................................6-5

6.6 DVD-ROM Drive........................................................................................................................6-6

6.7 LS-120 Drive ...............................................................................................................................6-7

6.8 Battery Pack.................................................................................................................................6-8

6.9 System DMA ...............................................................................................................................6-8

6.10 System Interrupts.......................................................................................................................6-9

6.11 System I/O Addresses..............................................................................................................6-10

6.12 System Memory Map ..............................................................................................................6-12

Table of Contents vii

appendix A

ONNECTOR PIN ASSIGNMENTS

....................................................................................................................A-1

appendix B

OWER CORD SET REQUIREMENTS

3-Conductor Power Cord Set......................................................................................................... B-1

Country-Specific Requirements....................................................................................................B-2

Index

........................................................................................................................................................I-1

viii Table of Contents

preface

SING THIS GUIDE

This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada M700 Series of Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Armada M700 Series of Personal Computers without notice.

Symbols

WARNING: Text set off in this manner indicates that failure to follow directions in the

warning could result in bodily harm or loss of life.

CAUTION:

caution could result in damage to equipment or loss of information.

IMPORTANT

instructions.

NOTE

of information.

Text set off in this manner presents commentary, sidelights, or interesting points

Text set off in this manner indicates that failure to follow directions in the

Text set off in this manner presents clarifying information or specific

Technical Notes

WARNING: Only authorized technicians trained by Compaq should repair this equipment.

All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

WARNING: The computer is designed to be electrically grounded. To ensure proper

operation, plug the AC power cord into a properly grounded electrical outlet only.

CAUTION:

(7.62 cm) of clearance on the left and right sides of the computer.

To properly ventilate the system, you must provide at least 3 inches

Preface ix

Serial Number

When requesting information or ordering spare parts, provide the computer serial number. The serial number is on the bottom of the computer.

Locating Additional Information

In addition to this guide, the following documentation provides information for the computer:

■ Compaq Armada M700 Series of Personal Computers documentation set

■ Getting Started, Microsoft Windows 98

■ Introducing Microsoft Windows NT Workstation & Microsoft Windows 95

■ Compaq Service Training Guides

■ Compaq Service Advisories and Bulletins

Compaq QuickFind

■

Compaq Service Quick Reference Guide

■

Compaq Armada M700 Maintenance and Service Guide

■

■ Compaq Armada M700 Technical Reference Guide

■ Compaq Web site at:

http://www.compaq.com

x Preface

chapter

RODUCT DESCRIPTION

1.1 Computer Features and Models

The Compaq Armada M700 Series of Personal Computers offers advanced modularity, Intel Pentium III and II processors, and extensive multimedia support.

Figure 1-1. Compaq Armada M700 Personal Computer

Product Description 1-1

Models

The Armada M700 models are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model’s features.

Table 1-1

Models and Model Naming Convention

Compaq Armada M700 Series of Personal Computers

Key

A M 7 P3 850 T 4 X 20 V M 128 98 N S F

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24

Key Description Options

1 Brand designator A = Armada 2 Segment

designator 3 Series 7 = 700 4 Blank

5-6 Processor type P3 = Intel Pentium III P2 = Intel Pentium II 7-9 Processor speed 850 = 850 MHz

10 Panel type T = TFT 11 Panel size 4 = 14.x” 3 = 13.x” 12 Panel resolution X = XGA

13-14 Hard drive size (in

GB, 1-2 digits) 15 Optical drive D = CD-ROM V = DVD-ROM 16 Integrated

communication

17-19 RAM (in MB,

2-3 digits)

20-21 Operating system 95 = Windows 95

22 NAFTA N = NAFTA 23 Pointing device S = Pointing stick 24 Security

M = Mobility

750 = 750 MHz 700 = 700 MHz 650 = 650 MHz

20 = 20.0 GB 12 = 12.0 GB

M = Mini PCI V.90 Modem 0 = none

128 = 128 MB 64 = 64 MB

98 = Windows 98 58 = Windows 95/98 dual

install

500 = 500 MHz 450 = 400 MHz 400 = 400 MHz 366 = 366 MHz

10 = 10.0 GB 6 = 6.4 GB

C = NIC/modem

combination

N4 = Windows NT 4.0 N2 = Windows NT 4.0/2000

dual install

1-2 Product Description

Table 1-2

Models and Model Naming Convention

Compaq Armada M700 Series of Personal Computers

12345-67-910111213-14151617-1920-21222324 SKU#

A M 7 P3 850 T 4 X 20 V 0 128 98 S 215198-XX2 A M 7 P3 850 T 4 X 20 V C 128 98 S 215198-XX3 A M 7 P3 850 T 4 X 20 V 0 128 N2 S 215198-XX8 A M 7 P3 850 T 4 X 20 V C 128 N2 S 215198-XX9 A M 7 P3 850 T 4 X 20 V C 128 98 S 215199-XX2 A M 7 P3 850 T 4 X 20 V C 128 N2 S 215199-XX8 A M 7 P3 750 T 4 X 12 V 0 64 58 S 206645-XX2 A M 7 P3 750 T 4 X 12 V 0 128 N2 S 206645-XX8 A M 7 P3 750 T 4 X 12 V M 64 58 S 206646-XX3 A M 7 P3 750 T 4 X 12 V M 128 N2 S 206646-XX9 A M 7 P3 750 T 4 X 12 V C 64 58 S 206647-XX2 A M 7 P3 750 T 4 X 12 V C 128 N2 S 206647-XX8 A M 7 P3 700 T 3 X 10 D 0 128 98 S 215191-XX2 A M 7 P3 700 T 3 X 10 D C 128 98 S 215191-XX3 A M 7 P3 700 T 3 X 10 D 0 128 N2 S 215191-XX8 A M 7 P3 700 T 3 X 10 D C 128 N2 S 215191-XX9 A M 7 P3 700 T 3 X 10 D C 128 98 S 215197-XX2 A M 7 P3 700 T 3 X 10 D C 128 N2 S 215197-XX8 A M 7 P3 700 T 4 X 12 V 0 64 98 S 205860-XX2 A M 7 P3 700 T 4 X 12 V 0 64 N4 S 205860-XX6 A M 7 P3 700 T 4 X 12 V 0 64 N2 S 205860-XX8 A M 7 P3 700 T 4 X 12 V M 64 58 S 205861-XX2 A M 7 P3 700 T 4 X 12 V M 64 58 N S 205861-XX3 A M 7 P3 700 T 4 X 12 V M 64 N4 S 205861-XX6 A M 7 P3 700 T 4 X 12 V M 64 N4 N S 205861-XX7 A M 7 P3 700 T 4 X 12 V M 64 N2 S 205861-XX8 A M 7 P3 700 T 4 X 12 V M 64 N2 N S 205861-XX9 A M 7 P3 700 T 4 X 12 V C 64 98 S 205862-XX2 A M 7 P3 700 T 4 X 12 V C 64 N4 S 205862-XX6 A M 7 P3 700 T 4 X 12 V C 64 N2 S 205862-XX8

4X DVD-ROM drive

8X DVD-ROM drive

Continued

2 2 2 2 2 2 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1 1

Product Description 1-3

Table 1-2

continued

12345-67-910111213-14151617-1920-21222324 SKU#

A M 7 P3 650 T 4 X 6 D 0 64 58 S 205857-XX2 A M 7 P3 650 T 4 X 6 D 0 64 N4 S 205857-XX6 A M 7 P3 650 T 4 X 6 D 0 64 N2 S 205857-XX8 A M 7 P3 650 T 4 X 6 D M 64 58 S 205858-XX2 A M 7 P3 650 T 4 X 6 D M 64 58 N S 205858-XX3 A M 7 P3 650 T 4 X 6 D M 64 N4 S 205858-XX6 A M 7 P3 650 T 4 X 6 D M 64 N4 N S 205858-XX7 A M 7 P3 650 T 4 X 6 D M 64 N2 S 205858-XX8 A M 7 P3 650 T 4 X 6 D M 64 N2 N S 205858-XX9 A M 7 P3 650 T 4 X 6 D C 64 58 S 205859-XX2 A M 7 P3 650 T 4 X 6 D C 64 N4 S 205859-XX6 A M 7 P3 650 T 4 X 6 D C 64 N2 S 205859-XX8 A M 7 P3 500 T 4 X 12 V 0 64 58 S 139114-XX2 A M 7 P3 500 T 4 X 12 V 0 64 N4 S 139114-XX6 A M 7 P3 500 T 4 X 12 V 0 64 N2 S 139114-XX8 A M 7 P3 500 T 4 X 12 V M 64 58 S 139116-XX2 A M 7 P3 500 T 4 X 12 V M 64 58 N S 139116-XX3 A M 7 P3 500 T 4 X 12 V M 64 N4 S 139116-XX6 A M 7 P3 500 T 4 X 12 V M 64 N2 S 139116-XX8 A M 7 P3 500 T 4 X 12 V C 64 58 S 140141-XX2 A M 7 P3 500 T 4 X 12 V C 64 58 N S 140141-XX3 A M 7 P3 500 T 4 X 12 V C 64 N4 S 140141-XX6 A M 7 P3 500 T 4 X 12 V C 64 N2 S 140141-XX8 A M 7 P3 450 T 4 X 6 D 0 64 58 S 159695-XX2 A M 7 P3 450 T 4 X 6 D 0 64 N4 S 159695-XX6 A M 7 P3 450 T 4 X 6 D M 64 58 S 159696-XX2 A M 7 P3 450 T 4 X 6 D M 64 58 N S 159696-XX3 A M 7 P3 450 T 4 X 6 D M 64 N4 S 159696-XX6 A M 7 P3 450 T 4 X 6 0 C 64 58 S 159697-XX2 A M 7 P3 450 T 4 X 6 D C 64 58 N S 159697-XX3 A M 7 P3 450 T 4 X 6 0 C 64 N4 S 159697-XX6 A M 7 P3 450 T 3 X 6 D 0 64 58 S 139117-XX2 A M 7 P3 450 T 3 X 6 D 0 64 N4 S 139117-XX6 A M 7 P3 450 T 3 X 6 D 0 64 N2 S 139117-XX8 A M 7 P3 450 T 3 X 6 D M 64 58 S 139120-XX2 A M 7 P3 450 T 3 X 6 D M 64 N4 S 139120-XX6 A M 7 P3 450 T 3 X 6 D M 64 N2 S 139120-XX8 A M 7 P3 450 T 3 X 6 D C 64 58 S 140142-XX2 A M 7 P3 450 T 3 X 6 D C 64 N4 S 140142-XX6 A M 7 P3 450 T 3 X 6 D C 64 N2 S 140142-XX8

4X DVD-ROM drive

8X DVD-ROM drive

1 1 1 1 1 1 1 1 1 1 1

Continued

1-4 Product Description

Table 1-2

continued

12345-67-910111213-14151617-1920-21222324 SKU#

A M 7 P2 400 T 4 X 10 V 0 64 95 S 400326-XX2 A M 7 P2 400 T 4 X 10 V M 64 95 S 400327-XX2 A M 7 P2 400 T 4 X 10 V C 64 95 S 124939-XX2 A M 7 P2 400 T 4 X 10 V 0 64 98 S 400324-XX4 A M 7 P2 400 T 4 X 10 V M 64 98 S 400325-XX4 A M 7 P2 400 T 4 X 10 V C 64 98 S 124940-XX4 A M 7 P2 400 T 4 X 10 V 0 64 N4 S 400322-XX6 A M 7 P2 400 T 4 X 10 V M 64 98 N S 400325-XX5 A M 7 P2 400 T 4 X 10 V M 64 N4 S 400323-XX6 A M 7 P2 400 T 4 X 10 V C 64 N4 S 124941-XX6 A M 7 P2 366 T 4 X 6 D M 64 95 S 149207-XX2 A M 7 P2 366 T 4 X 6 D M 64 98 S 149207-XX4 A M 7 P2 366 T 4 X 6 D M 64 98 N S 149207-XX5 A M 7 P2 366 T 4 X 6 D M 64 N4 S 149207-XX6 A M 7 P2 366 T 4 X 6 D C 64 95 S 149208-XX2 A M 7 P2 366 T 4 X 6 D C 64 95 S 149208-XX4 A M 7 P2 366 T 4 X 6 D C 64 95 S 149208-XX6 A M 7 P2 366 T 4 X 6 D O 64 95 S 152550-XX2 A M 7 P2 366 T 4 X 6 D O 64 N4 S 152550-XX6 A M 7 P2 366 T 3 X 6 D M 64 95 S 164462-XX2 A M 7 P2 366 T 3 X 6 D M 64 98 S 164462-XX4 A M 7 P2 366 T 3 X 6 D M 64 98 N S 164462-XX5 A M 7 P2 366 T 3 X 6 D M 64 N4 S 164462-XX6 A M 7 P2 366 T 3 X 6 D 0 64 95 S 400332-XX2 A M 7 P2 366 T 3 X 6 D M 64 N4 S 400333-XX2 A M 7 P2 366 T 3 X 6 D 0 64 98 S 400330-XX4 A M 7 P2 366 T 3 X 6 D M 64 98 S 400331-XX4 A M 7 P2 366 T 3 X 6 D C 64 95 S 124898-XX2 A M 7 P2 366 T 3 X 6 D C 64 98 S 124899-XX4 A M 7 P2 366 T 3 X 6 D 0 64 N4 S 400328-XX6 A M 7 P2 366 T 3 X 6 D M 64 N4 S 400329-XX6 A M 7 P2 366 T 3 X 6 D C 64 N4 S 124938-XX6

4X DVD-ROM drive

8X DVD-ROM drive

1 1 1 1 1 1 1 1 1 1

Product Description 1-5

Features

The computer has the following standard features:

■

Intel Pentium III 850-, 750-, 700-, 650-, 600- and 450-MHz processors, or Intel Pentium II 400- or 366-MHz processors, depending on computer model

■

8-MB SDRAM (synchronous graphics)

■

64-MB of SDRAM (synchronous); expandable to 288 MB

■

13.3- or 14.1-inch XGA TFT color display; true color (24-bit) support

■

Keyboard with Easy Access Buttons and an EasyPoint IV pointing device or Synaptics TouchPad, depending on computer model

■

External AC Adapter

■

6- or 8-cell Lithium ion (Li-ion) battery pack plus the MultiBay battery pack (available only as an option)

■

Removable 12.0-, 10.0-, or 6.4-GB hard drive, depending on computer model

■

Mini PCI Type I slot which accommodates modem, network interface connection (NIC), or combination modem/NIC (combo) card. Cable connections are provided to RJ-11 and RJ-45 jacks on the system for modem and NIC connections, respectively.

■

External diskette drive and cable

■

MultiBay that supports a diskette drive, SuperDisk LS-120 drive, CD-ROM drive, CD-RW drive, DVD-ROM drive, second hard drive, or MultiBay battery pack

■

Two PC Card slots that accept 32- and 16-bit Type I, II, and III PC Cards, with zoomed video interface in both slots

■

Ports and connectors for external equipment, including universal serial bus (USB), serial, parallel, external monitor, composite TV out, and PS/2-compatible pointing device or keyboard

■

Built-in stereo speakers featuring Compaq PremierSound, microphone, and stereo speaker/headphone jack for stereo audio sound with electronic equalization and wave table synthesis

■

Security features

■

Energy Star-compliant power saving features

Intelligent Manageability

Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions:

■

Asset Management—provides detailed configuration and diagnostic information.

■

Fault Management—prevents, predicts, and alerts of impending hardware problems.

■

Security Management—protects unauthorized access to data and components.

1-6 Product Description

■

Configuration Management—optimizes the computer by providing the latest drivers, utilities, and software, which are available on CD-ROM and the Compaq Web site at:

www.compaq.com/support/portables

NOTE: For further help with Intelligent Manageability, select Start ! Compaq Information Center ! Intelligent Manageability

Accessing the Web Agent

The computer may have a preinstalled Web Agent that allows computer configuration information to be viewed using Web technology. To access this feature, select Start ! Compaq Information Center ! Insight Web Management.

If the computer does not have a preinstalled Web Agent, it can be downloaded from the Compaq Web site at:

www.compaq.com

Asset Management

AssetControl enables component information to be retrieved when on the road or connected to the network.

AssetControl also enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. The information can be used to assist in tracking and maintaining the computer and its components. It provides the following information:

■

Inventory information—The network administrator can retrieve information about the computer over the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners. Asset control information retrieved from the computer includes:

■

Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems

■

Asset tag: the computer and battery pack Asset tag numbers and the computer ownership tag can be changed by accessing Computer Setup ! Security ! System IDs.

■

System board and ROM revision levels

■

BIOS settings

■

Diagnostic information—Diagnostics for Windows includes information on hard drives, ports, and video, sound, and other components. This application also allows the user to run multithreaded tests on hardware components. If problems are found, recommendations are provided.

All of the above information can be viewed, printed, or saved.

Product Description 1-7

Fault Management

Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts:

Hard drive alert—provides 72-hour advance warning of impending hard drive problems and can automatically start optional backup software. Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs.

System temperature alert—reports overheating. As the system temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.

Battery pack alert—reports charging problems and battery pack failure. A battery charging problem alert is reported only on the computer display.

Monitor alert—diagnoses and displays external monitor operational problems.

Memory alert—reports memory board configuration changes when a memory board is removed, added, or reconfigured. It also provides the previous and current configurations for comparison.

While the computer is connected to a network, alerts pop up on the computer display and are simultaneously reported to the network console. If the computer is not connected to the network, the user will receive a local alert.

To set alerts, select the Intelligent Manageability icon in the system tray.

Security Management

Security Management features customize system security.

Power-On and Setup Passwords—prevent unauthorized access to information and computer configuration.

DriveLock—prevents unauthorized access to hard drives.

Device disabling—prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer and an optional docking station.

QuickLock/QuickBlank—locks the keyboard and clears the screen.

Ownership Tag—displays ownership information during system restart.

1-8 Product Description

Configuration Management

Configuration Management optimizes software upgrade and customer support procedures. Compaq provides support software to optimize the performance of the computer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at:

www.compaq.com/support/ portables

Managing Power

The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved. Use power management to monitor most computer components such as the hard drive, processor, and display.

Accessing Power Management

In Windows 95, select Start!Settings!Control Panel!Power to view or adjust settings in Power Properties.

NOTE:

If Windows NT 4.0 is running, select Compaq Power instead of Power. If

Windows 98 is running, select Power Management.

Power Management Levels

To extend the life of batteries, use the Battery Conservation tab in Power Properties. If Windows 95 is running, select Start ! Settings ! Control Panel ! Power to access Power Properties.

NOTE:

If Windows NT 4.0 is running, select Compaq Power instead of Power. If

Windows 98 is running, select Power Management. The level of battery conservation or selection of preset power management levels can

be customized.

Product Description 1-9

1.2 Computer Components

System Memory Options

The main memory subsystem supports a minimum standard 32 or 64 megabytes of Synchronous SDRAM, and is expandable to 544 or 576 megabytes, depending on computer model. The minimum standard Synchronous SDRAM is installed on the system board. The upgrade SDRAM is accomplished with memory expansion boards that are available in 32-, 64-, 128-, and 256-megabytes.

System memory can be upgraded as shown in the following table:

Table 1-3

Memory Upgrade

Base Memory installed on System Board

32 MB 64 MB 512 MB (2 × 256 MB) 544 MB 576 MB 32 MB 64 MB 384 MB (1 × 256 MB + 1 × 128 MB) 416 MB 448 MB 32 MB 64 MB 320 MB (1 × 256 MB + 1 × 64 MB) 352 MB 384 MB 32 MB 64 MB 288 MB (1 × 256 MB + 1 × 32 MB) 320 MB 352 MB 32 MB 64 MB 256 MB (1 × 256 MB or 2 × 128 MB) 288 MB 320 MB 32 MB 64 MB 192 MB (1 × 128 MB + 1 × 64 MB) 224 MB 256 MB 32 MB 64 MB 160 MB (1 × 128 MB + 1 × 32 MB) 192 MB 224 MB 32 MB 64 MB 128 MB (1 × 128 MB or 2 × 64 MB) 160 MB 192 MB 32 MB 64 MB 96 MB (1 × 64 MB + 1 × 32 MB) 128 MB 160 MB 32 MB 64 MB 64 MB (1 × 64 MB or 2 × 32 MB) 96 MB 128 MB 32 MB 64 MB 32 MB (1 × 32 MB) 64 MB 96 MB 32 MB 64 MB 0 MB 32 MB 64 MB

Memory Expansion Board Total System Memory

1-10 Product Description

Power Equipment

The following power options are available:

AC Adapter

Lithium ion battery pack

Automobile Power Adapter/Charger

Aircraft Power Adapter

AC Adapter

The AC Adapter is field replaceable and ships with the computer and is available as an option. The 50-watt AC Adapter converts 100/220 volts AC into low-voltage DC to drive the DC-DC converter and to recharge the battery pack. The output of this AC/DC supply is the battery voltage, approximately 10 to 19 volts.

Lithium Ion Battery Pack

The primary battery pack can be used and charged in the computer battery bay. The MultiBay battery pack can be used and charged in the MultiBay.

Automobile Power Adapter/Charger and Aircraft Power Adapter

The Automobile Power Adapter/Charger allows the computer to operate and the battery pack to charge from an automobile cigarette lighter receptacle. The Aircraft Power Adapter allows the computer to operate from a 12-volt aircraft DC socket.

Mass Storage Devices

The following mass storage devices are available for the computer:

Table 1-4

Mass Storage Devices

Device Capacity

Diskette drive 3.5-inch, 1.44 MB, 720 KB, and 1.2 MB (Japanese format) Hard drive 12.0-, 10.0-, and 6.4-GB (also available as an option) CD-ROM drive 24-Speed Max (also available as an option) CD-RW drive 20-Speed Max read, 4-Speed Max write and rewrite

(available only as an option). DVD-ROM 4.7 GB SuperDIsk LS-120 drive 120 MB (available only as an option) External diskette drive 3.5-inch, 1.44 MB

Product Description 1-11

1.3 Computer External Components

The computer external components on the front, rear, left side, right side, top, and bottom, of the computer as well as the keyboard components for the pointing stick model and TouchPad model are shown in the following figures and described in the accompanying tables.

Front Components

Figure 1-2 Front Components

Item Components Function

1 Hard drive bay Accepts removable hard drive. 2 Stereo speaker/headphone jack Connects external speakers, headset, or headphones

3 Microphone jack Connects an external microphone to the computer. 4 System-on light Indicates that the computer is turned on. 5 Battery charge light Indicates that the computer is charging a battery pack.

1-12 Product Description

Table 1-5

Front Components

to the computer. This jack is driven by an amplifier and has volume

control. The internal computer speakers are turned off when external speakers or headphones are plugged into this jack.

Rear Components

Figure 1-3 Rear Components

Table 1-6

Rear Components

Item Component Function

1 Infrared port Provides wireless communication between the computer and 2 Serial connector Connects an optional external serial device such as a 3 External monitor

connector

4 Docking connector Connects the computer to the optional desktop expansion 5 Parallel connector Connects an optional parallel device such as a printer.

6 Power connector Connects the AC Adapter to the computer. 7 USB port Connects USB devices, such as cameras for video

8 Keyboard/mouse connector Connects an optional full-sized keyboard or a mouse. Both

another infrared-equipped device using an infrared beam. mouse.

Connects optional external display.

base or convenience base.

conferencing, or hubs which connect multiple USB devices. The USB connector is a powered hub. When running Windows 95 or higher or Windows NT or higher, any combination of up to five powered or unpowered hubs can be connected in any sequence, as long as two unpowered hubs are not connected next to each other.

the external mouse and computer pointing device are active. A generic splitter/adapter will allow the connection of both an external keyboard and external mouse at the same time.

Product Description 1-13

Left Side Components

Figure 1-4 Left Side Components

Table 1-7

Left Side Components

Item Component Function

1 Composite TV connector Connects a television, VCR, camcorder, or

overhead projector.

2 Cable lock connector Accepts an optional security cable to secure the

computer to a fixed object to prevent theft.

3 Airflow vent Allows airflow needed to cool computer components.

Do not block airflow vents.

1-14 Product Description

Right Side Components

Figure 1-5 Right Side Components

Table 1-8

Right Side Components

Item Component Function

1 PC Card slots Accepts 16- and 32-bit CardBus PC Cards. 2 Airflow vent Allows airflow needed to cool computer components.

Do not block airflow vents. 3 MultiBay Supports MultiBay devices. 4 Audio bass port Enhances stereo sound. 5 RJ-11 jack Connects a standard telephone cable or modem

cable to the computer. 6 RJ-45 jack Connects a network cable to the computer.

Product Description 1-15

Top Components

Figure 1-6 Top Components

1-16 Product Description

Table 1-9

Top Components

Item Component/Icon Function

1 Display switch Turns off the display if the computer is closed while turned on. 2 Suspend button* Initiates and exits Suspend.** When pressed with the Fn key,

initiates Hibernation. 3 Hard drive light Indicates hard drive activity. 4 MultiBay drive light Indicates MultiBay activity. 5 Num Lock light Indicates that Num lock is on and the embedded numeric

keypad is enabled. 6 Caps Lock light Indicates that Caps lock is on. 7 Scroll Lock light Indicates that Scroll lock is on. 8

12 Power switch Turns the computer on or off or exits Suspend. 13 Internal speakers Produce stereo sound.

*In Windows 98 the term sleep button replaces the term suspend button.

**In Windows 98 the term Standby replaces the term Suspend.

Information—Links directly to Compaq Armada user

information for quick answers to your computer questions.

This key is present only on computer models with SKUs

206645-XXX, 206646-XXX, 206647-XXX, 215191-XXX,

215197-XXX, 215198-XXX, and 215199-XXX.

Home—Provides an Internet starting point, connecting to a

personalized Web page filled with local weather, news, sports,

and financial information. This key is present only on

computer models with SKUs 206645-XXX, 206646-XXX,

206647-XXX, 215191-XXX, 215197-XXX, 215198-XXX, and

215199-XXX.

Search—Opens the AltaVista search engine Web site, which

helps you locate information on the Internet. This key is

present only on computer models with SKUs 206645-XXX,

206646-XXX, 206647-XXX, 215191-XXX, 215197-XXX,

215198-XXX, and 215199-XXX.

Email—Accesses your default email application. This key is

present only on computer models with SKUs 206645-XXX,

206646-XXX, 206647-XXX, 215191-XXX, 215197-XXX,

215198-XXX, and 215199-XXX.

Product Description 1-17

Bottom Components

Figure 1-7 Bottom Components

Table 1-10

Bottom Components

Item Component Function

1 Battery bay Holds the primary battery. 2 Hard drive security screw Secures the hard drive in the hard drive bay. 3 Modem slot cover Contains the mini PCI modem card. 4 MultiBay notch Helps to grasp a drive or battery pack from the MultiBay. 5 MultiBay release latch Releases a removable drive or battery pack from the

MultiBay. 6 Fan Provides airflow to cool internal components. 7 Label Identifies computer and provides the serial number

needed when calling Compaq customer support.

1-18 Product Description

EasyPoint IV Pointing Stick Model Components

Figure 1-8 EasyPoint IV Pointing Stick Model Components

Table 1-11

Keyboard Components

Pointing Stick Model

Item Component Function

1 EasyPoint IV pointing stick Moves the cursor in the direction of finger movement. 2 Left pick button Functions like the left button on an external mouse. 3 Scroll button Scrolls the document to allow quicker

maneuverability.

4 Right pick button Functions like a right button on an external mouse.

Product Description 1-19

TouchPad Components

Figure 1-9 TouchPad Components

Table 1-12

Keyboard Components

TouchPad Model

Item Component Function

1 TouchPad Moves the cursor in the direction of finger movement. 2 Left TouchPad button Functions like the left button on an external mouse. 3 Right TouchPad button Functions like a right button on an external mouse.

1-20 Product Description

1.4 Design Overview

This section presents a design overview of key parts and features of the computer. For assembly/disassembly instructions for the parts described in this section, refer to Chapter 5.

System Board

The system board provides the following device connections:

Memory expansion board

Diskette drive

Hard drive

CD-ROM, CD-RW, and DVD-ROM drive

Display

Keyboard/EasyPoint IV pointing device

Audio

Processor

Fan

PC Cards

Modem

The computer is equipped with an Intel Pentium III 850-, 750-, 700-, 650-, 600- and 450-MHz processor, or an Intel Pentium II 400- or 366-MHz processor, depending on the computer model. For ventilation, an electrical fan is installed. The fan operates on from 5 to 12 volts and is controlled by a temperature sensor. The fan is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

CAUTION: To properly ventilate the computer, allow at least a 3-inch (7.6 cm) clearance on the left and right sides of the computer.

Product Description 1-21

chapter

ROUBLESHOOTING

Follow these basic steps when beginning the troubleshooting process:

1. Complete the preliminary steps listed in Section 2.1.

2. Run the Power-On Self-Test (POST) as described in Section 2.3.

3. Run Computer Setup as described in Section 2.5.

4. If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the diagnostic tables in Section 2.5.

Follow these guidelines when troubleshooting:

■

Complete the recommended actions in the order in which they are given.

■

Repeat POST after each recommended action until the problem is resolved and the error message does not return.

■

When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions.

■

Refer to Chapter 5 for recommended removal and replacement procedures.

■

If the problem is intermittent, check the computer several times to verify that the problem is solved.

The following table describes the troubleshooting actions:

If You Want To: Then Run:

Check for POST error messages POST Perform any of the following:

Check the system configuration

■

Set the system power management

■

parameters Return the system to its original

■

configuration Check system configuration of installed

■

devices

Computer Setup

Troubleshooting 2-1

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