Compaq armada e700 Service Manual

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C
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MAINTENANCE AND SERVICE GUIDE

Compaq Armada E700 Series of Personal Computers

Second Edition December 1999
First Edition July 1999
Documentation Part Number 128530-002
Spare Part Number 127233-001

Compaq Computer Corporation

CONTENTS

preface

USING THIS GUIDE .....................................................................................................................................vii

chapter 1

PRODUCT DESCRIPTION

1.1 Computer Features and Models ...................................................................................................1-1

Models ........................................................................................................................................1-2

Intelligent Manageability............................................................................................................1-4

Accessing the Web Agent...........................................................................................................1-4

Asset Management .....................................................................................................................1-4

Fault Management ......................................................................................................................1-5

Security Management.................................................................................................................1-6

Configuration Management........................................................................................................1-7

Managing Power.........................................................................................................................1-7

1.2 Computer Components.................................................................................................................1-8

Power Equipment .......................................................................................................................1-9

Mass Storage Devices...............................................................................................................1-10

1.3 Computer External Components................................................................................................1-11

1.4 Design Overview........................................................................................................................1-18

System Board............................................................................................................................1-18

chapter 2

TROUBLESHOOTING

2.1 Preliminary Steps .........................................................................................................................2-2

2.2 Clearing Passwords ......................................................................................................................2-3

2.3 Power-On Self-Test (POST) ........................................................................................................2-3

2.4 POST Error Messages..................................................................................................................2-4

2.5 Compaq Utilities ..........................................................................................................................2-6

Selecting Computer Setup or Compaq Diagnostics for Windows .............................................2-7

Using Compaq Diagnostics for Windows ................................................................................2-10

Factory Default Settings...........................................................................................................2-10

2.6 Troubleshooting Without Diagnostics .......................................................................................2-12

Before Replacing Parts.............................................................................................................2-12

Obtaining Update Information with Info Messenger ...............................................................2-12

Checklist for Solving Problems................................................................................................2-13

chapter 3

ILLUSTRATED PARTS CATALOG

3.1 Serial Number Location ...............................................................................................................3-1

3.2 Computer System Major Components.........................................................................................3-2

3.3 Miscellaneous Plastics/Hardware Kit Components.....................................................................3-4

3.4 Mass Storage Devices ..................................................................................................................3-5

3.5 Miscellaneous...............................................................................................................................3-6

Contents iii

chapter 4

REMOVAL AND REPLACEMENT PRELIMINARIES

4.1 Tools Required.............................................................................................................................4-1

4.2 Service Considerations.................................................................................................................4-1

Plastic Parts ................................................................................................................................4-1

Cables and Connectors ...............................................................................................................4-2

4.3 Preventing Damage to Removable Drives ...................................................................................4-2

4.4 Preventing Electrostatic Damage.................................................................................................4-3

Packaging and Transporting Precautions ...................................................................................4-3

Workstation Precautions ............................................................................................................4-4

Grounding Equipment and Methods ..........................................................................................4-5

Electrostatic Voltage Levels and Protective Materials ..............................................................4-6

chapter 5

REMOVAL AND REPLACEMENT PROCEDURES

5.1 Serial Number ..............................................................................................................................5-1

5.2 Disassembly Reference Chart ......................................................................................................5-2

5.3 Preparing the Computer for Disassembly....................................................................................5-3

Undocking the Computer from the Compaq Expansion Base...................................................5-3

Undocking the Computer from the Compaq Convenience Base...............................................5-4

Disconnecting the Computer......................................................................................................5-5

5.4 Computer Feet..............................................................................................................................5-6

5.5 Battery Packs................................................................................................................................5-7

Removing a Battery Pack from the Battery Bay ........................................................................5-7

Removing a Battery Pack from the MultiBay ............................................................................5-9

Inserting a Battery Pack into the Battery Bay ..........................................................................5-12

Inserting a MultiBay Battery Pack ...........................................................................................5-13

Inserting a Dual-MultiBay Battery Pack ..................................................................................5-14

5.6 Hard Drives................................................................................................................................5-15

Removing a Hard Drive from the Hard Drive Bay...................................................................5-15

Inserting a Hard Drive into the Hard Drive Bay ......................................................................5-17

Removing a Hard Drive from the MultiBay.............................................................................5-19

Inserting a Hard Drive into the MultiBay ................................................................................5-20

5.7 MultiBay Devices ......................................................................................................................5-22

Removing MultiBay Devices ...................................................................................................5-22

Inserting MultiBay Devices......................................................................................................5-23

5.8 PC Cards ....................................................................................................................................5-24

Removing a PC Card................................................................................................................5-25

Inserting a PC Card ..................................................................................................................5-26

iv Contents

5.9 Memory Expansion ....................................................................................................................5-27

Removing the Memory Expansion Compartment Cover .........................................................5-27

Removing a Memory Expansion Board ...................................................................................5-29

Installing a Memory Expansion Board.....................................................................................5-30

Installing the Memory Expansion Compartment Cover...........................................................5-31

5.10 Keyboard Assembly.................................................................................................................5-32

5.11 CPU Cover ...............................................................................................................................5-35

5.12 Power Supply ...........................................................................................................................5-38

5.13 Fan Assembly...........................................................................................................................5-42

5.14 Audio Board .............................................................................................................................5-43

5.15 Lithium Disk Cell Battery........................................................................................................5-44

5.16 Auxiliary Battery......................................................................................................................5-45

5.17 Mini PCI Riser Board...............................................................................................................5-46

Installing a Modem, LAN, or Combo Card..............................................................................5-47

5.18 USB Board ...............................................................................................................................5-49

5.19 Display Assembly ....................................................................................................................5-51

5.20 System Board ...........................................................................................................................5-54

chapter 6

SPECIFICATIONS

6.1 Physical and Environmental.........................................................................................................6-1

6.2 Display .........................................................................................................................................6-2

6.3 Hard Drive....................................................................................................................................6-3

6.4 Diskette Drive ..............................................................................................................................6-4

6.5 CD-ROM Drive............................................................................................................................6-5

6.6 DVD-ROM Drive.........................................................................................................................6-6

6.7 LS-120 Drive................................................................................................................................6-7

6.8 Battery Pack .................................................................................................................................6-8

6.9 System DMA................................................................................................................................6-8

6.10 System Interrupts........................................................................................................................6-9

6.11 System I/O Addresses ..............................................................................................................6-10

6.12 System Memory Map...............................................................................................................6-12

appendix A

CONNECTOR PIN ASSIGNMENTS ...............................................................................................................A-1

appendix B

POWER CORD SET REQUIREMENTS .......................................................................................................... B-1

INDEX ....................................................................................................................................................... I-1

Contents v

vi Contents

preface

g

USING THIS GUIDE

This Maintenance and Service Guide is a troubleshooting reference that can be used
when servicing the Compaq Armada E700 Series of Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq
Armada E700 Series of Personal Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide:

WARNING: Text set off in this manner indicates that failure to follow

!

directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions
in the caution could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this

!

equipment. All troubleshooting and repair procedures are detailed to allow
only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, no one should attempt to make repairs
at the component level or to make modifications to any printed wirin
Improper repairs can create a safety hazard. Any indication of component
replacement or printed wiring board modifications may void any warranty or
exchange allowances.

WARNING: The computer is designed to be electrically grounded. To ensure

!

proper operation, plug the AC power cord into a properly grounded electrical
outlet only.

CAUTION: To properly ventilate the system, you must provide at least 3
inches (7.62 cm) of clearance on the left and right sides of the computer.

board.

Preface vii

Serial Number

When requesting information or ordering spare parts, provide the computer serial
number. The serial number is on the bottom of the computer.

Locating Additional Information

The following documentation provides information for the computer:

■ Compaq Armada E700 Series of Personal Computers documentation set

■ Compaq Armada E700 Series of Personal Computers Technical Reference Guide

■ Microsoft Operating System Manual

■ Compaq Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Service Quick Reference Guide

■ Compaq Internet site at http://www.Compaq.com

viii Preface

chapter

1

PRODUCT DESCRIPTION

1.1 Computer Features and Models

The Compaq Armada E700 Series of Personal Computers offers advanced modularity,
Intel Pentium III or II processors with 64-bit architecture, an industry-leading
Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.
The computer provides desktop functionality and connectivity through the optional
Compaq expansion base and Compaq convenience base.

Figure 1-1. Compaq Armada E700 Personal Computer

Product Description 1-1

Models

The Armada E700 models are shown in Table 1-1. The computer model designation is
composed of a group of characters that define each model’s features.

Table 1-1

Models and Model Naming Convention

Compaq Armada E700 Series of Personal Computers

Key

A E 7 P3 500 T 5 X 18 V C 128 95 N S F

1234 5-6 7-9 10111213-14151617-1920-2122232

Key Description Options

1 Brand designator A = Armada
2 Segment

designator
3 Series 7 = 700
4Blank

5-6 Processor type P3 = Intel Pentium III P2 = Intel Pentium II
7-9 Processor speed 500 = 500 MHz 400 = 400 MHz

10 Panel type T = TFT
11 Panel size 5 = 15.x” 4 = 14.x”
12 Panel resolution X = XGA

13-14 Hard drive size

(in GB, 1-2

digits)

15 Optical drive V = DVD-ROM drive
16 Integrated

communication

17-19 RAM (in MB,

2-3 digits)

20-21 Operating system 95 = Windows 95

22 NAFTA N = NAFTA
23 Pointing device S = Pointing stick P = TouchPad
24 Security F = Fingerprint

E = Expansion

18 = 18.0 GB 15 = 15.0 GB 10 = 10.0 GB

C = mini-PCI

combination
modem/NIC

128 = 128 MB

98 = Windows 98
58 = Windows 95/98 dual
install

M = mini-PCI

modem card

0 = none

N4 = Windows NT 4.0
2K = Windows 2000
N2 = Windows NT 4.0/2000

dual install

4

1-2 Product Description

1234 5-67-9 10111213-14151617-1920-2122232

A E 7 PIII 500T 5 X 18 V C 128 3 S 140146-

A E 7 PIII 500T 5 X 18 V O 128 3 S 140148-

A E 7 PIII 500T 5 X 18 V C 128 5 S 140353-

A E 7 PIII 500T 5 X 18 V 0 128 5 S 140199-

A E 7 PIII 500T 5 X 18 V C 128 4 S 140205-

A E 7 PIII 500T 5 X 18 V 0 128 4 S 140255-

AE7 PII 400T 4 X 15 V C 128 3 S 113363-

AE7 PII 400T 4 X 15 V M 128 3 S 113364-

AE7 PII 400T 4 X 15 V 0 128 3 S 113365-

AE7 PII 400T 4 X 15 V C 128 1 S 113366-

AE7 PII 400T 4 X 15 V M 128 1 S 113367-

AE7 PII 400T 4 X 15 V 0 128 1 S 113368-

SKU#

4

xxx

xxx

xxx

xxx

xxx

xxx

xxx

xxx

xxx

xxx

xxx

xxx

Product Description 1-3

Features

The computer has the following standard features:

■ Intel Mobile 500-MHz Pentium III or Intel Mobile 400-MHz Pentium II processors
with 64-bit architecture, MMX technology, and 512-Kbyte, level-2 cache memory

■ Industry-leading portable computer AGP implementation, featuring:

- 66-MHz dedicated graphics bus

- frame made AGP

■ 4-MB SGRAM (synchronous graphics)

■ 128-MB of SDRAM (synchronous) on system board; expandable to 640 MB

■ Upgradable flash ROM BIOS

■ 15.1- or 14.1-inch XGA (1024 × 768) TFT color displays, true color

(24-bit) support

■ Keyboard with built-in EasyPoint IV pointing device and mouse buttons or
touchpad and touchpad mouse buttons

■ Lithium ion (Li-ion) battery pack

■ Removable 18.0-, 15.0-, or 10.0-GB hard drive

■ MultiBay that supports a second hard drive, a second battery pack, a diskette drive,

a CD-ROM drive, or a DVD-ROM drive

■ Two PC Card slots that accept 32- and 16-bit Type I, II, and III PC Cards, with
zoomed video interface in the bottom slot

■ IrDa-compliant infrared port

1

(4-Mbps standard) for wireless file transfer, printing,

and file synchronization

■ Built-in stereo speakers featuring Compaq PremierSound, microphone, and jacks
for stereo audio sound with electronic equalization and wave table synthesis

■ Energy Star-compliant power saving features

■ Ports and connectors for external equipment, including universal serial bus (USB),

serial, parallel, external monitor, and PS/2-compatible pointing device or keyboard

■ Security features

■ Desktop functionality available with the optional Compaq expansion base and

Compaq convenience base

■ Domestic and international modem and Ethernet connectivity

■ Integrated AC Adapter

■ Integrated V.90 56-Kbps data/fax modem

1

IrDa 4MB compliant. Infrared performance may vary depending on performance of infrared peripherals, distance

between infrared devices, and applications used.

1-4 Product Description

Intelligent Manageability

Intelligent Manageability consists of preinstalled software tools for the computer and
Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the
computer. It provides the following functions:

■ Asset Management—provides detailed configuration and diagnostic information.

■ Fault Management—prevents, predicts, and alerts of impending hardware

problems.

■ Security Management—protects unauthorized access to data and components.

■ Configuration Management—optimizes the computer by providing the latest

drivers, utilities, and software, which are available on CD-ROM and the Compaq
Web site at www.compaq.com/support/portables.

NOTE: For further help with Intelligent Manageability, select Start ➔=Compaq
Information Center ➔ Intelligent Manageability

Accessing the Web Agent

The computer may have a preinstalled Web Agent that allows computer configuration
information to be viewed using Web technology. To access this feature, select Start ➔
Compaq Information Center ➔ Insight Web Management.

If the computer does not have a preinstalled Web Agent, it can be downloaded from the
Compaq Web site at www.compaq.com.

Product Description 1-5

Asset Management

AssetControl enables component information to be retrieved when on the road or
connected to the network.

AssetControl also enables the network administrator to remotely retrieve information
from any Compaq computer connected to the network. The information can be used to
assist in tracking and maintaining the computer and its components. It provides the
following information:

■ Inventory information—The network administrator can retrieve information
about the computer over the network by using Compaq Insight Manager or any PC
management tool provided by Compaq Solution Partners. Asset control information
retrieved from the computer includes:

■ Manufacturer, model, and serial number of Compaq computers, monitors, hard

drives, battery packs, memory boards, processor speeds, and operating systems

■ Asset tag

■ System board and ROM revision levels

■ BIOS settings

■ Diagnostic information—Diagnostics for Windows includes information on hard

drives, ports, and video, sound, and other components. This application also allows
the user to run multithreaded tests on hardware components. If problems are found,
recommendations are provided.

All of the above information can be viewed, printed, or saved.

1-6 Product Description

Fault Management

Fault Management features minimize downtime and data loss by monitoring system
performance and generating the following alerts:

■ Hard drive alert—provides 72-hour advance warning of impending hard drive
problems and can automatically start optional backup software.

■ System temperature alert—reports overheating. As the system temperature rises,
this feature first adjusts fan speed and other cooling components, then displays an
alert, then shuts down the system.

■ Battery pack alert—reports charging problems and battery pack failure.

■ Monitor alert—diagnoses and displays external monitor operational problems.

■ Memory alert—reports memory board configuration changes when a memory

board is removed, added, or reconfigured. It also provides the previous and current
configurations for comparison.

The alerts work with or without network connection. If the computer is not connected
to the network, the network administrator cannot receive alerts from the computer.

Fault Management Alerts

Alerts can be enabled, disabled, and tested, and software can be set to back up
information whenever a hard drive alert occurs.

■ While the computer is connected to a network, alerts pop up on the computer
display and are simultaneously reported to the network console.

■ System temperature alert—reports overheating. As the system temperature rises,
this feature first adjusts fan speed and other cooling components, then displays an
alert, then shuts down the system.

■ When the computer is not connected to a network, the user will receive a local
alert.

To set alerts, select the Intelligent Manageability icon in the system tray.

Product Description 1-7

Security Management

Security Management features customize system security.

■ Power-On and Setup Passwords—prevent unauthorized access to information
and computer configuration.

■ DriveLock—prevents unauthorized access to hard drives.

■ Device disabling—prevents unauthorized data transfer through modems, serial

ports, parallel ports, and infrared ports on the computer and an optional docking
station.

■ QuickLock/QuickBlank—locks the keyboard and clears the screen.

■ Ownership Tag—displays ownership information during system restart.

Configuration Management

Configuration Management optimizes software upgrade and customer support
procedures. Compaq provides support software to optimize the performance of the
computer. This support software is accessible through a monthly CD-ROM
subscription. Support software can also be downloaded from the Compaq Web site at
www.compaq.com/support/ portables.

Managing Power

The computer comes with a collection of power management features that allow battery
operating time to be extended and power to be conserved. Use power management to
monitor most computer components such as the hard drive, processor, and display.

Accessing Power Management

In Windows 95, select StartSettingsControl PanelPower to view or adjust
settings in Power Properties.

NOTE: If Windows NT 4.0 is running, select Compaq Power instead of Power. If

Windows 98 is running, select Power Management.

Power Management Levels

To extend the life of batteries, use the Battery Conservation tab in Power Properties. If
Windows 95 is running, select Start  Settings  Control Panel  Power to access
Power Properties.

NOTE: If Windows NT 4.0 is running, select Compaq Power instead of Power. If

Windows 98 is running, select Power Management.

The level of battery conservation or selection of preset power management levels can
be customized.

1-8 Product Description

1.2 Computer Components

System Memory Options

The main memory subsystem supports a minimum standard 128 MB of Synchronous
SDRAM, expandable to 640 MB. The minimum standard Synchronous SDRAM is
integrated on the system board. The upgrade SDRAM is accomplished with memory
expansion boards that are available in 32-, 64-, 128-, and 256-MB.

The memory expansion slot cover is secured to the computer by a slotted Torx T-8
screw. A tamper-resistant security screw, included with the computer, can be used to
provide added security. A security wrench, also included with the computer, must be
used to remove the tamper-resistant security screw.

System memory can be upgraded as shown in Table 1-2.

Table 1-2

Memory Upgrade

Base Memory on System
Board

128 MB 512 (2 × 256 MB) 640 MB

128 MB 384 (1 × 256 MB + 1 × 128

128 MB 320 (1 × 256 MB + 1 × 64 MB) 448 MB

128 MB 288 (1 × 256 MB + 1 × 32 MB) 416 MB

128 MB 256 (1 × 256 MB or 2 × 128

128 MB 192 (1 × 128 MB + 1 × 64 MB) 320 MB

128 MB 160 (1 × 128 MB + 1 × 32 MB) 288 MB

128 MB 128 (1 × 128 MB or 2 × 64

128 MB 96 (1 × 64 MB + 1 × 32 MB) 224 MB

128 MB 64 (1 × 64 MB or 2 × 32

128 MB 32 (1 × 32 MB) 160 MB

Memory Expansion Board Total Memory

512 MB

MB)

384 MB

MB)

256 MB

MB)

192 MB

MB)

Product Description 1-9

Power Equipment

The following battery options are available:

■ Lithium ion battery pack

■ Battery Charger

■ Automobile Power Adapter/Charger and Aircraft Power Adapter

Lithium Ion Battery Pack

The battery pack can be used in the computer dedicated battery bay, computer
MultiBay, Compaq expansion base MultiBays, and Compaq convenience base
MultiBay and battery charging bay.

Battery Charger

The external Battery Charger has the following features:

■ Two battery charging bays

■ Charging of one battery in 1.5 hours

■ Charging of two batteries in 3 hours

Automobile Power Adapter/Charger and Aircraft Power Adapter

The Automobile Power Adapter/Charger and Aircraft Power Adapter allows the
computer to operate from a 12-volt aircraft DC socket and from an automobile cigarette
lighter receptacle.

1-10 Product Description

Mass Storage Devices

The following mass storage devices are available for the computer.

Table 1-3

Mass Storage Devices

Device Capacity

Diskette drive 3.5-inch, 1.44 MB, 720 Kbyte, and 1.2 MB (Japanese format)

Hard drive 18.0, 15.0, and 10.0 GB (also available as an option)

CD-ROM drive 24-Speed Max (available as an option)

DVD-ROM 4.7 GB

SuperDIsk LS-120 drive 120 MB (available as an option)

External diskette drive 3.5-inch, 1.44 MB

Diskette Drive

The computer uses a 3.5-inch diskette drive that fits into the computer, Compaq
expansion base, or Compaq convenience base MultiBays. The diskette drive is a three­mode type that is compatible with 1.44-MB, 1.2-MB, and 720-Kbyte (formatted) AT
drive types. The system supports a maximum of two diskette drives: one in the
computer MultiBay and one in the Compaq expansion base or Compaq convenience
base MultiBay.

Hard Drive

The dedicated hard drive bay supports a removable 18.0-, 15.0-, or 10.0-GB hard drive.
The MultiBay supports a second hard drive. Before a hard drive can be used in the
MultiBay, it first must be inserted in the Hard Drive MultiBay Adapter.

CD-ROM Drive

A 24-speed Max CD-ROM drive is available as an option. The drive supports 3.5-inch
and 5.25-inch media in the following formats:

■ ISO-9660, the most common CD-ROM format

■ CD-ROM XA eXtended Architecture, a standard for storing multimedia

information

■ Photo CD (single and multisession), Kodak's format for storing photographic
images on CD-ROM

■ CD-i and CD-i Bridge

■ CD-DA (digital audio)

■ CD-ROM Mode 1 and Mode 2

■ CD-I Mode 2 (Form 1 and Form 2)

■ Video CD

Product Description 1-11

1.3 Computer External Components

The external components on the display and left side of the computer are shown in
Figure 1-2 and described in Table 1-4.

Figure 1-2. Display and Left Side Components

Table 1-4

Display and Left Side Components

Item Component Function

1

2

3

4

5

6

7

Fan Provides airflow exhaust.

Video out jack Connects a television, VCR, camcorder,overhead

projector, or video capture card.

NOTE: These connections require the use of optional
videl cables and the video out adapter included with
the computer.

Hard drive bay Accepts removable hard drive. Holds primary hard

drive.

Audio bass port Enhances sound.

Security slot Attaches an optional security cable to the computer.

Mono microphone Allows for audio input; located on the inside and

outside of the display, can be used whether the
computer is open or closed.

Display release latch Opens the computer.

1-12 Product Description

The external components on the front panel of the computer are shown in Figure 1-3
and are described in Table 1-5.

Figure 1-3. Front Panel Components

Table 1-5

Front Panel Components

Item Component Function

1

2

3

4

5

6

Mono microphone jack Connects mono microphone, disabling the built-in

microphone.

Stereo speaker/headphone
jack

Stero line-in jack Connects external device such as a CD player, tuner, or

Battery bay Accepts Lithium ion battery pack.

Top MultiBay Supports a 12.7-mm Armada drive or a MultiBay

Bottom MultiBay Supports a 12.7-mm Armada drive or a MultiBay

Connects external stereo speakers, headphones, or
headset.

This jack is driven by an amplifier and has volume
control. The internal computer speakers are turned off
when external speakers or headphones are plugged
into this jack.

tape deck.

battery pack.

battery pack.

Also supports a 17-mm Armada hard drive or a Dual­MultiBay battery pack, which fills both the top and
bottom MultiBays.

Product Description 1-13

The external components on the right side of the computer are shown in Figure 1-4 and
are described in Table 1-6.

Figure 1-4. Right Side Components

Table 1-6

Right Side Components

Item Component Function

1

2

3

4

5

Audio bass port Enhances sound.

RJ-45 jack (network models
only)

RJ-11 jack (internal modem
models only)

PC Card slots Accepts 16- and 32-bit CardBus PC Cards.

PC Card eject levers (2) Eject PC Cards from the slots.

Connects the network cable.

NOTE: A network cable is included with network
models.

Connects the modem cable to an internal modem.

NOTE: A modem cable is included with internal modem
models.

Connects a standard telephone cable for a modem in
North America, Latin America, Japan, China, and Hong
Kong only.

1-14 Product Description

The external components on the rear panel of the computer are shown in Figure 1-5 and

p

g

described in Table 1-7.

Figure 1-5. Rear Panel Components

Table 1-7

Rear Panel Components

Item Component Function

1 Infrared port Provides wireless communication between the

2 Universal serial bus (USB)

connector

3 Serial connector Connects optional serial devices such as a mouse.
4 Parallel connector Connects optional parallel devices such as a printer.
5 Docking connector Connects optional Compaq expansion base or Compaq

6 Keyboard/mouse connector Connects an optional full-sized keyboard or a mouse.

7 External monitor connector Connects an optional external monitor or a television

8 DC power connector Connects an AC Adapter (external adapter models

computer and another infrared-equipped device using
an infrared beam.
Connects USB devices, such as cameras for video
conferencing, or hubs which connect multiple USB
devices. This connector is a powered hub. When
running Windows 95 or higher or Windows NT or
higher, any combination of up to five powered or

owered hubs can be connected in any sequence, as

un

as two unpowered hubs are not connected next to

lon
each other. When running a lower version of Windows
or Windows NT, or a different operating system, up to
two hubs can be connected.

convenience base.

Both external mouse and computer pointing device are
active. An optional splitter/adapter allows both an
external keyboard and mouse to be used at the same
time.

adapter.

only), an optional Automobile Power/Adapter Charger,
or an optional Aircraft Power Adapter.

Product Description 1-15

9 Power cord connector Connects external (AC) power.

1-16 Product Description

Computer keyboard components are shown in Figure 1-6 and described in Table 1-8.

Figure 1-6. Computer Components: Keyboard

Table 1-8

Keyboard Components

Item Component Function

1 Numeric lock light Turns on when the Numeric Lock function is on.
2 Scroll lock light Turns on when the Scroll function is on.
3 Caps lock light Turns on when the Caps Lock function is on.
4 Display switch Turns off the display if it is closed while the computer

5 Vents Allow airflow to cool the computer.
6 EasyPoint IV pointing stick

7 Windows application key Displays shortcut menu for item beneath mouse cursor.
8 Stereo speakers Produce stereo sound.
9 Left and right mouse buttons

10 Scroll pointing stick button

11 Fn key Used with hotkeys to perform perset hotkey functions.
12 Caps lock key Turns on the caps lock function.
13 Power switch Turns the computer on or off of exits Suspend1.
14 Volume control Adjusts volume of stereo speakers.
15 Suspend button

(pointing stick models only)

(pointing stick models only)

(pointing stick models only)

2

is turned on. The computer beeps unless audio has
been disabled.

Moves the mouse cursor.

Function like left and right mouse bottons on an
external mouse.

Can be set to scroll, magnify, or function like the third
button on an external mouse.

Initiates or exits Suspend1. When pressed with the Fn
key, initiates Hibernate.

Product Description 1-17

Additional computer keyboard components are shown in Figure 1-7 and described in

y p

Table 1-9.

Figure 1-7. Keyboard Components (continued)

Table 1-9

Keyboard Components (continued)

Item Component Function

1 Page up key Moves image to previous screen.
2 Page down key Moves image to following screen.
3 Embedded numeric keypad Converts keys to numeric keypad.
4 Cursor-control keys Move the cursor around the screen.
5 Control key Used with selected alphabetic keys to access File and

6 Touchpad (touchpad models

only)

7 Left and right touchpad

buttons (touchpad models
only)

8 MultiBay drive light (green) Turns on when a MultiBay device is being accessed or

9 Hard drive light (green) Turns on when the hard drive is being accessed.
10 Power/suspend light (green) Turns on when computer is turned on; blinks in

11 Battery power light (orange) Turns on when a battery pack in the battery bay is

12 Microsoft logo key Displays the Windows Start menu.
13 F1 through F12 function keys Perform preset functions.

Edit menu options.
Moves the mouse cursor, selects, and activates.

Function like the left and right mouse buttons on an
external mouse.

a batter
be charged.

Suspend; turns off when computer is in Hibernation or
turned off.

charging or waiting to charge. Turns off when battery
pack is fully charged. Blinks six times if low-battery
condition is reached. Blinks continuously if critical low­battery condition is reached. If AC power is not
connected within 20 seconds, Hibernation is initiated
(unless Hibernation has been disabled).

ack in the MultiBay is charging or waiting to

1-18 Product Description

Product Description 1-19

The external components on the bottom of the computer are shown in Figure 1-8 and
are described in Table 1-10.

Figure 1-8. Bottom Components

Table 1-10

Bottom Components

Item Component Function

1

2

3

4

5

6

7

8

9

Tilt feet latches Release the tilt filt.

NOTE: To close the tilt feet, press the feet against the
bottom of the computer.

Tilt feet Tilt the computer for ease of use.

Memory expansion
compartment cover

Hard drive release latch Releases the hard drive from the hard drive bay.

Battery release latch Releases the battery from the battery bay.

Docking restraint latch recess Secures the computer to the expansion base.

Front MultiBay release latch Releases a MultiBay device from the bottom MultiBay

Rear MultiBay release latch Releases a MultiBay device from the top MultiBay.

Serial number Identifies the computer; needed when caling Compaq

Covers the memory expansion compartment.

or a device which occupies both the top and bottom
MultiBays.

customer support.

1-20 Product Description

1.4 Design Overview

This section presents a design overview of key parts and features of the computer. For
assembly/disassembly instructions for the parts described in this section, refer to
Chapter 5.

System Board

The system board provides the following device connections:

■ Memory expansion board

■ MultiBay device

■ Hard drive

■ Display

■ Keyboard/EasyPoint IV pointing device or touchpad

■ Audio

■ Pentium II processor

■ Fan

■ PC Cards

■ Modem

The computer is equipped with an Intel Mobile Pentium III 500-MHz or Intel Mobile
Pentium II 400-MHz processor. For ventilation, an electrical fan is installed. The fan
operates on from 5 to 12 volts and is controlled by a temperature sensor. The fan is
designed to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power consumption,
power management/battery conservation configurations, battery fast charging, and
software applications. Exhaust air is displaced through the ventilation grill located on
the left side of the computer.

CAUTION: To properly ventilate the computer, allow at least a 3-inch (7.6-cm)
clearance on the left and right sides of the computer.

Product Description 1-21

chapter

2

TROUBLESHOOTING

Follow these basic steps when beginning the troubleshooting process:

1. Complete the preliminary steps listed in Section 2.1.

2. Run the Power-On Self-Test (POST) as described in Section 2.2.

3. Run Computer Setup as described in Section 2.4.

4. If you are unable to run POST or if the problem persists after running POST,
perform the recommended actions described in the diagnostic tables in Section 2.4.

Follow these guidelines when troubleshooting:

■ Complete the recommended actions in the order in which they are given.

■ Repeat POST after each recommended action until the problem is resolved and the

error message does not return.

■ When the problem is resolved, stop performing the troubleshooting steps and do
not complete the remaining recommended actions.

■ Refer to Chapter 5 for recommended removal and replacement procedures.

■ If the problem is intermittent, check the computer several times to verify that the

problem is solved.

The following table describes the troubleshooting actions:

If You Want To: Then Run:

Check for POST error messages POST

Perform any of the following:

■ Check the system configuration

■ Set the system power management parameters

■ Return the system to its original configuration

■ Check system configuration of installed devices

Computer Setup

Troubleshooting 2-1

2.1 Preliminary Steps

IMPORTANT: Use AC power when running POST or Computer Setup. A low battery

condition could initiate Hibernation and interrupt the test.

Before running POST, complete the following steps:

1. Obtain established passwords.

2. Ensure that the hard drive is installed in the computer.

3. Ensure that the battery pack is installed in the computer and the power cord is
connected to the computer and plugged into an AC power source.

4. Turn on the computer.

5. If a power-on password has been established, type the password and press Enter.

6. Run Computer Setup (Section 2.4). If a Setup password has been established, type
the password and press Enter.

7. Turn off the computer and all external devices.

8. Disconnect external devices that you do not want to test. If you want to use the
printer to log error messages, leave it connected to the computer.

NOTE: If a problem only occurs when an external device is connected to the computer,
the problem could be with the external device or its cable. Isolate the problem by
running POST with and without the external device connected.

9. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if
you plan to test these ports.

Follow these steps to run Compaq Utilities:

a. If you are running Compaq Utilities from the hard drive, turn on or restart the

computer. Press F10 when the cursor appears in the upper-right corner of the
screen. If you do not press F10 in time, restart the computer and try again.

If you are running Compaq Utilities from diskette, insert the Compaq Utilities
diskette in drive A. Turn on or restart the computer.

b. Press Enter to accept OK.
c. Select Prompted Diagnostics.
d. After “Identifying System Hardware” completes, select Interactive Testing and

follow the instructions on the screen.

2-2 Troubleshooting

2.2 Power-On Self-Test (POST)

The Power-On Self-Test (POST) is a series of tests that run every time the computer is
turned on. POST verifies that the system is configured and functioning properly.

To run POST, complete the following steps:

1. Complete the preliminary steps (Section 2.1).

2. Turn on the computer.

If POST does not detect any errors, the computer beeps once or twice to indicate that
POST has run successfully. The computer boots from the hard drive or from a bootable
diskette if one is installed in the diskette drive.

Troubleshooting 2-3

2.3 POST Error Messages

If the system is not functioning well enough to run POST, or if the display is not
functioning well enough to show POST error messages, refer to the Troubleshooting
tables in Section 2.5.

If POST detects an error, one of the following events occurs:

■ A message with the prefix "WARNING" appears, informing you where the error
occurred. The system pauses until you press F1 to continue.

■ A message with the prefix "FATAL" appears, informing you where the error
occurred. After the message, the system emits a series of beeps, then stops.

■ The system emits a series of beeps, then stops.

Warning messages indicate that a potential problem, such as a system configuration
error, exists. When F1 is pressed, the system should resume. You should be able to
correct problems that produce WARNING messages.

If you receive one of the error messages listed below, follow the recommended action.

Table 2-1

Warning Messages

Message Description Recommended Action

CMOS checksum invalid, run
SCU

CMOS failure, run SCU CMOS RAM has lost power. Run Computer Setup to

Diskette controller error The diskette drive

Diskette track 0 failed The diskette drive cannot

CMOS RAM information has
been corrupted.

controller failed to respond
to the recalibrate
command.

read track 0 of the
diskette in the drive.

Run Computer Setup to
reinitialize CMOS-RAM.

reinitialize CMOS-RAM.
If there is no diskette drive in

the system, run Computer Setup
to properly configure the CMOS­RAM to show no diskette drive
present. If the problem persists,
or if a diskette drive is present,
complete these steps until the
problems is solved:

1. Check diskette drive
connections.

2. Replace diskette drive.

3. Replace system board.

Try another diskette. If the
problem persists, you may need
to replace the diskette drive.

Continued

2-4 Troubleshooting

Table 2-1

Hard disk controller error The hard drive controller

Keyboard controller failure The keyboard failed the

Keyboard failure The keyboard failed to

No interrupts from Timer 0 The periodic timer interrupt

ROM at xxxx (LENGTH yyyy)
with nonzero checksum (zz)

Time/Date corrupt - run SCU The time and date stored

Hard disk xx failure (or error) A failure or an error

Continued

failed to respond to the
reset command.

self-test command.

respond to the RESET ID
command.

is not occurring.
An illegal adapter ROM

was located at the
specified address.

in the real time clock have
been corrupted, possibly
by a power loss.

occurred when trying to
access the hard drive.

Check the drive parameters. Turn
off the system and check all
related connections.

Replace the system board.

Replace the keyboard. If the
problem persists, replace the
system board.

Replace the system board.

Check the external adapter (such
as a video card) to determine if
it is causing the conflict.

1. Run Computer Setup.

2. If problem persists, replace
auxiliary battery.

3. If problems persists, replace
system board.

1. Run ScanDisk.

2. Check disk in DOS and
Windows 95.

Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate
severe problems, such as a hardware failure. Fatal errors do not allow the system to
resume. Some of the Fatal error beep codes are listed at the end of this section.

Table 2-2

Fatal Error Messages

Message Description Beep code

CMOS RAM test failed A walking bit test of CMOS RAM location

0E (Hex) - 3F (Hex) failed.

DMA controller faulty A sequential read/write of the transfer

count and transfer address registers
within the primary and secondary DMA
controllers failed.

Faulty DMA page registers A walking bit read/write of the 16 DMA

controller page registers starting at
location 80 Hex failed.

Faulty refresh circuits A continuous read/write test of port 61h

found that bit 4 (Refresh Detect) failed
to toggle within an allotted amount of
time.

Interrupt controller failed A sequential read/write of various

Interrupt Controller registers failed.

ROM checksum incorrect A checksum of the ROM BIOS does not

match the byte value at F000:FFFF.

RAM error at location xxxx RAM error occurred during memory test. None

*Beep codes are defined in Table 2-3.

3

4

0

1

5

2

Troubleshooting 2-5

Table 2-3

Fatal Error Beep Codes

Beep Code Beep Sequence Description Recommended Action

0 S-S-S-P-S-S-L-P The DMA page registers are

faulty.
1 S-S-S-P-S-L-S-P The refresh circuitry is faulty.
2 S-S-S-P-S-L-L-P The ROM checksum is

incorrect.
3 S-S-S-P-L-S-S-P The CMOS RAM test failed.
4 S-S-S-P-L-S-L-P The DMA controller is faulty.
5 S-S-S-P-L-L-S-P The interrupt controller failed.
6 S-S-S-P-L-L-L-P The keyboard controller

failed.
7 S-S-L-P-S-S-S-P Graphics adapter is faulty.
8 S-S-L-P-S-S-L-P Internal RAM is faulty. Replace memory board

NOTE: S = Short, L = Long, P = Pause

Replace system board.

or system board if
memory on system
board is faulty.

2.4 Compaq Utilities

Compaq Utilities contain several functions that

■ Determine if various computer devices are recognized by the system and are
operating properly.

■ Provide information about the system once it is configured.

Compaq Utilities include the following programs:

■ Computer Setup

■ Compaq Diagnostics

To access Compaq Utilities:

1. Turn on or restart the computer by clicking StartShut DownRestart the
computer.

2. Press F10 when the blinking cursor appears in the upper-right corner of the display.

3. Select a menu option.

2-6 Troubleshooting

Selecting Computer Setup or Compaq Diagnostics for Windows

The computer features two system management utilities:

■ Computer Setup is a system information and configuration utility that can be used
even when your operating system is not working or will not load. It includes
custom settings that are not available in Windows.

To configure a device in Windows NT 4.0, you must use Computer Setup.

■ Compaq Diagnostics for Windows is a system information and diagnostic utility
that is used within the Windows operating system. Use Compaq Diagnostics for
Windows to test system components and to display system information whenever
possible.

To configure a device in Windows 95 or 98 use the operating system itself.
Windows 95 and 98 can be used to add and remove programs, and provide Wizards
to ensure proper device drivers are installed. Diagnostics for Windows is NOT a
configuration tool and might only test devices that are properly configured by the
operating system.

NOTE: It is not necessary to configure a device connected to a USB connector on

the computer or an optional docking base.

Using Computer Setup

All information and settings in Computer Setup are accessed from the File, Security, or
Advanced menus.

NOTE: Your settings in Computer Setup are not affected by updating the system ROM.

To view information or change a setting in Computer Setup:

1. Turn on or restart the computer. When the blinking cursor appears in the upper-right

corner of the screen, press

■ To change the language, press

■ To view navigation information, press

■ To return to the Computer Setup menu from anywhere in Computer Setup,

Esc.

press

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer

■ Select FileIgnore Changes and Exit, then press

or

■ Select FileSave Changes and Exit, then press

4. To confirm your choice, press

F10.

F2.

F1.

Enter.

Enter.

F10.

Troubleshooting 2-7

File Menu

Begin here To do this

System information

Save to floppy Save system configuration to a diskette.
Restore from floppy Restore system configuration from a

Restore defaults Replace configuration settings in Computer

Ignore changes and exit Cancel changes entered during the current

Save changes and exit Save changes, then exit and restart the

■ View identification information about the

computer, docking base, and battery
packs.

■ View specification information about the

processor, memory and cache size, and
ROM date and family.

diskette. (The diskette contains your
personal configuration, so you should
restore from the diskette before using the
System Recovery CD-ROM.)

Setup with factory default settings.
(Identification information is retained.)

Computer Setup session, then exit and
restart the computer.

computer.

Security Menu

Begin here To do this

Setup password Enter, change, or delete a setup password.
Power-On password Enter, change, or delete a power-on

Password options Enable/disable:

DriveLock passwords Enter, change, or delete a DriveLock

Device security Enable/disable

System IDs Enter identification numbers for the

password.

■ QuickLock/QuickBlank.

■ Lock keyboard and pointing stick or

touchpad at startup.

(These features can be enabled only when
a power-on password is set.)

password.

■ Ports or diskette drives.

■ Diskette write.

■ CD-ROM or diskette startup.

NOTE: Settings for a DVD-ROM can be
entered in the CD-ROM field.

computer, a docking base, and
battery packs.

2-8 Troubleshooting

Advanced Menu

Begin here To do this

Language (or press F2) Change the Computer Setup language.
Boot Options Enable/disable

 QuickBoot, which starts the computer

more quickly by eliminating some startup
tests. (If you suspect a memory failure
and want to test memory automatically
during startup, you may want to disable
QuickBoot.)

 MultiBoot, which enables you to set a

startup sequence that can include any
drives in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard

pointing devices at startup. When this
feature is disabled, only one pointing
device is activated at startup.

■ Enable/disable USB legacy support for

one USB mouse and one USB keyboard.
(When USB legacy support is enabled,
the keyboard and mouse work without a
loaded USB driver.)

■ Set an optional external monitor or

overhead projector connected to a video
card in a docking base as the primary
device. (When the computer display is
set as secondary, the computer must be
shut down before undocking.)

■ Set video-out mode to NTSC (default),

NTSC-J, PAL, or PAL-M.

Change the parallel port mode to or from
EPP, standard, bidirectional, or ECP.

Troubleshooting 2-9

Using Compaq Diagnostics for Windows

1. Access Compaq Diagnostics for Windows by selecting

StartSettingsControl PanelCompaq Diagnostics.

2. To select a category, choose one of two methods:

■ Select the Categories menu, then select a category from the drop-down list.

■ Select a category icon on the toolbar.

3. To run diagnostic tests

a) Select the Test tab.
b) In the scroll box, select the category or device you want to test.
c) Select the Quick, Complete, or Custom test type.
d) Select the Interactive or Unattended test mode.
e) Select the Begin Testing button.
f) View test information by selecting a report from the Status, Log, or Error tab.

4. To print the information or save it to a drive, select the File menu, then select Print
or Save As.

5. To exit, select the File menuExit.

Factory Default Settings

Table 2-4

Initialization

Enable POST Memory Test Checked (enabled)
Keyboard Num Lock Unchecked (Off)
Hard drive boot sequence

1 Hard drive in the computer MultiBay
2 Hard drive in the computer hard drive bay
3 Hard drive in the expansion base or

4 Hard drive in the expansion base or

Boot display Auto
Language Language of country

convenience base half-height/MultiBay

convenience base MultiBay

2-10 Troubleshooting

Table 2-5

Ports

Serial port 3F8, IRQ4
Infrared port 2F8, IRQ9
Parallel port 378, IRQ7
Ethernet port 300, IRQ11

Table 2-6

Power

Low Battery Warning Beep Checked (enabled)
External Energy Saving Monitor Connected Unchecked (not connected)
Power Management

Enabled While operating on battery power
Conservation Level High
Level Definition

High Suspend Time: 3 minutes

Medium Suspend Time: 5 minutes

Custom Suspend Time: disabled

Hibernation Timeout: Immediate
Drive Timeout: 1 minute
Screen Timeout: 1 minute

Hibernation Timeout: 1 hour
Drive Timeout: 2 minutes
Screen Timeout: 3 minutes

Hibernation Timeout: low battery
Drive Timeout: always on
Screen Timeout: always on

Table 2-7

Security

Enable QuickLock/QuickBlank Unchecked (Disabled)
Enable Power-On Password Unchecked (Disabled)
Disable Serial/Infrared Ports Unchecked (Enabled)
Disable Parallel Port Unchecked (Enabled)
Disable PC Card Slots Unchecked (Enabled)
Setup Password Password blank
Power-On Password Password blank
Diskette Drives

Disable Diskette Drives Unchecked (Enabled)
Disable Diskette Boot Unchecked (Enabled)

Troubleshooting 2-11

2.5 Troubleshooting Without Diagnostics

This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of messages
that may be displayed on the screen.

Since symptoms can appear to be similar, carefully match the symptoms of the
computer malfunction against the problem description in the Troubleshooting tables to
avoid a misdiagnosis.

Before Replacing Parts

When troubleshooting a problem, check the following items for possible solutions
before replacing parts:

■ Verify that cables are connected properly to the suspected defective parts.

■ Verify that all required device drivers are installed.

■ Verify that all printer drivers have been installed for each application.

Obtaining Update Information with Info Messenger

Compaq Info Messenger allows you to set a customized search of the Compaq Web
site. By registering for this utility, you can stay up to date with software and hardware
information specific to your system.

■ To access Compaq Info Messenger, go to www.compaq.com and select Info

Messenger.

■ To register, follow the instructions on the Info Messenger page. When your

registration is complete, you can

■ Implement your customized search whenever you prefer from the Info

Messenger page.

■ Set Info Messenger to send you the information by email as it becomes

available.

Info Messenger will also inform you if there are updates to the system ROM for your
computer.

2-12 Troubleshooting

Checklist for Solving Problems

If you encounter a minor problem with the computer or software applications, go
through the following checklist for possible solutions:

■ Is the computer connected to an external power source, or does it have a fully
charged battery pack installed?

■ Are all cables connected properly and securely?

■ Did the diskette drive contain a nonbootable diskette when you turned on the

computer?

■ Have you installed all the needed device drivers? For example, if you are using a
mouse, you may need to install a mouse device driver.

■ Are printer drivers installed for each application?

Eliminating the typical problems described in this Troubleshooting section may save
you time and money. If the problem appears related to a software application, check the
documentation provided with the software. You may discover something you can
resolve easily by yourself.

If the condition persists, contact your Compaq authorized dealer or service provider.

Table 2-8

Solving Audio Problems

Problem Possible Cause Solution

Computer does not beep
after the Power-On Self-Test
(POST).

Internal speaker does not
produce sound when an
external audio source is
connected to the stereo line­jack.

System beeps have been
turned down.

Volume may be turned off or
set too low.

Line input may not be
connected properly.

Headphones or speakers are
connected to the stereo
speaker/ headphone jack,
which disables the internal
speakers.

Volume may be muted Uncheck the mute box in the

Use the Fn+F5 hotkeys to turn
up the system volume.

■ Adjust the overall volume by

pressing the Fn+F5 hotkeys.

■ Adjust the sliding mixer

controls by double-clicking the
speaker icon on the Windows
taskbar.

Check line input connection.

Disconnect the head-phones or

speakers to enable the internal
speakers.

volume properties.

Continued

Troubleshooting 2-13

Table 2-8

Continued

Problem Possible Cause Solution

External microphone does not

work.

The microphone may not be

You are using the wrong type

of microphone or microphone
plug for the computer.

connected properly.

Check to see if you are using a

monophonic electret condenser
micro-phone with a 3.5-mm plug.

Ensure that the micro-phone

plug is properly connected to
the mono microphone jack.

Sound source not selected. Ensure that microphone is

selected as the recording source
in Control Panel  Multimedia
and that the recording level is
adjusted.

Audio settings are not set

correctly.

Volume control on the

computer is turned down.

No sound from headphones Volume or mixing controls set

incorrectly.

Check the game program's audio

settings.

Adjust the computer volume with

the Fn+F5 hotkeys.

■ Adjust the overall volume

with the Fn+F5 hotkeys.

■ Use the mixing features

available by double-clicking
the speaker icon on the
Windows taskbar.

Sound source not selected. Verify that the sound source is

selected in Control Panel 
Multimedia.

The headphones are

connected to the wrong jack.

Volume too low or too loud Volume or mixing controls set

incorrectly.

Check the connection.

■ Adjust the overall volume

with the Fn+F5 hotkeys.

■ Check the mixing features

available by double-clicking
the speaker icon on the
Windows taskbar.

Problem Possible Cause Solution

Computer is beeping and

battery power light is
blinking

Computer battery charge light

blinks to indicate low battery
condition, but computer does
not beep.

2-14 Troubleshooting

Table 2-9

Solving Battery/Battery Gauge Problems

Battery pack charge is low.

Volume turned down too low. Turn up the volume using the

■ Recharge the battery pack by

connecting to an external
power source.

■ Replace the battery pack with

another fully charged battery.

■ Initiate Hibernation or turn

the computer off until AC
power or a fully charged
battery is available.

Fn+F5 hotkeys.

Continued

Table 2-9

y

Continued

Problem Possible Cause Solution

Battery pack will not charge. Battery pack was exposed to

temperature extremes.

Battery pack is already

charged.

Battery pack has exceeded

its useful life cycle.

Computer shut down and

memory was lost when
replacing the battery pack.

Battery charge does not last

very long.

Hibernation was not initiated

before removing the battery
pack.

Battery is exposed to higher

temperatures.

Battery is exposed to

extremely cold temperatures.

Allow time for the battery pack

to return to room temperature.

No action required.

Use a different battery pack.

Work is lost.

Put the computer in a cooler

place and recharge the battery
pack.

Put the computer in a warmer

place and recharge the battery
pack.

NOTE: The recommended

operating temperature range for
the batter
(50°F to 104°F). The
recommended storage
temperature range for the
battery is from 0°C to 30°C (32°F
to 86°F).

Battery conservation is

disabled or set to drain.

An external device is draining

the battery.

Battery gauge may be

inaccurate and require
recalibration.

Date and time must be set

every time computer is
turned on.

Battery gauge seems

inaccurate.

The Real Time Clock battery

has reached the end of its
useful life.

The battery pack may need

calibration.

The battery pack has reached

the end of its useful life.

Battery pack is warm after

charging.

Warming occurs during

charging.

Reset the battery conservation

level.

Turn off or remove any external

device or PC Cards when not in
use.

Recalibrate the gauge.

■ Restore power, then turn on

the computer with the power
switch

■ Contact your Compaq

authorized service provider to
replace the Real Time Clock
battery.

Recalibrate the battery.

Replace the battery pack.

No action required.

is from 10°C to 40°C

Troubleshooting 2-15

Table 2-10

Solving Compact Disc and DVD-ROM Problems

Problem Possible Cause Solution

Drive cannot read a disc Disc is not properly seated in

the drive.

Disc is loaded in the loading

tray upside down.

Disc has a scratch on its

surface.

CD-ROM drive or DVD-ROM

drive is not detected by the
computer.

Drive is not connected

properly.

Open the loading tray, insert the

disc, then close the tray.

Open the loading tray, turn over

the disc (label facing up), then
close the tray.

Insert a different disc.

If you are running a version of

Windows that was pre-installed
by Compaq, remove the drive
from the MultiBay and reinsert it.

If you are running a version of

Windows that was not pre­installed by Compaq, turn off the
computer. Then remove the drive
from the MultiBay and reinsert it.

Table 2-11

Solving Diskette Drive/SuperDisk LS-120 Drive Problems

Problem Possible Cause Solution

Drive cannot write to a
diskette.

System cannot start up from
diskette or SuperDisk LS-120
drive.

Diskette is not formatted. Format the diskette:

Diskette is write-protected. Use another diskette that is not

Writing to the wrong drive. Check the drive letter in your

Not enough space is left on
the diskette.
Drive is disabled. Enable the proper drive through

Disable diskette write ability
is turned on.

A bootable diskette is not in
the drive.

Diskette bootability is
disabled in Computer Setup.

If you are using Windows 95 or
Windows 98:

1. From the Windows desktop,
select My Computer.

2. Select 3.5-in. Floppy (A).

3. Select File, then Format.

4. Fill in the appropriate
information, then select Start.

If you are using Windows NT 4.0,
format the diskette by entering
format a: at the system prompt.

write-protected or disable the
write-protect feature.

path statement.
Save the information to another
diskette.

Device Manager.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not
checked.
Verify that a diskette with the
necessary system files is in the
drive.
Enable diskette bootability in
Computer Setup, Security menu.

2-16 Troubleshooting

Table 2-12

Solving Hard Drive Problems

Problem Possible Cause Solution

Accessing information on the
hard drive is much slower
than usual.

Hard drive does not work. Hard drive is not seated

Errors occur after starting
from an additional hard
drive.

System does not recognize
a hard drive.

DriveLock settings cannot be
accessed in Computer Setup.

Hard drive entered low
power state due to timeout
and is now exiting from it.

Hard drive is fragmented/not
optimized or has errors.

properly.

Additional hard drive has not
been specially prepared with
necessary software.

The drive is not seated
properly.

The drive is damaged. Try using the hard drive in

The drive was inserted while
system was on or in Suspend
or Hibernation.

The DriveLock settings are
accessible only when you
enter Computer Setup by
turning on (not restarting) the
computer.

Wait for the system to restore
the previously saved data to its
state prior to initiating a low
power state.

Run ScanDisk and Disk
Defragmenter.

Turn off and unplug the computer,
remove the hard drive, and
reinsert the hard drive.

Boot from the original hard drive
or a specially prepared hard
drive.

Remove, then reinsert the drive.

another bay to verify that the
problem is with the drive. Run
ScanDisk on the drive.

Shut down the computer before
inserting removing a hard drive.

Completely turn off the computer.
Turn the computer back on, then
run Computer Setup by pressing
F10 when the blinking cursor light
appears upper-right on the
screen.

Troubleshooting 2-17

Table 2-13

Solving Infrared Problems

Problem Possible Cause Solution

Cannot communicate with
another computer.

Cannot communicate with
another computer (cont.)

Cannot transmit data. Direct sunlight, fluorescent

The appropriate software is
not running on both
computers.

The other computer does not
have an IrDA-compliant
infrared port. Your Compaq
computer uses the IrDA
communications protocol.

The pathway between the
infrared ports is obstructed,
one port is more than 30
degrees (plus or minus 15
degrees off the center line)
from the other, or the ports
are more than one meter
apart.
There is an interrupt request
(IRQ) conflict.

There is a baud rate conflict. Select the same baud rate for

There is a conflict with the #
bits.
There is a stop byte conflict. Select the same stop byte for

There is a parity conflict. Select the same parity setting for

light, or flashing incandescent
light is close to the infrared
connections.
There is interference from
other wireless devices.

There is a physical
obstruction in the way.

One of the units was moved
during data transmission.
The orientation of the units is
wrong.
The distance between the
units is too great.

Install the appropriate software
on the second device, start the
second device, and start the
program on both computers.
Communication between infrared
devices must use the same
communications protocol. Check
the manufacturer’s instructions for
connecting with infrared devices
or try connecting with a device
you know to be IrDA-compliant.
Remove the obstruction, align
the infrared ports to within 30
degrees, and position computers
within 1.5 feet (about 0.5 meter)
of each other.

Check for IRQ conflicts in the
Device Manager If two devices
have the same IRQ address,
reassign one of the devices.

both computers.
Select the same # bits setting for
both computers.

both computers.

both computers.
Remove the interfering light
source(s).

Keep remote control units such
as wireless headphones and
other audio devices away from
the infrared connections.
Do not place objects that will
interfere with a line-of-sight data
transmission between the two
units.
Do not move either unit during
data transmission.
Adjust the devices so that they
point directly at each other.
Verify that devices are not more
than 1.5 feet (0.5 meter) apart.

Continued

2-18 Troubleshooting

Table 2-13

Continued

Problem Possible Cause Solution

Infrared port doesn’t work. Direct sunlight, fluorescent

light, or flashing incandescent
light is close to the infrared
connections.

There is interference from
other wireless devices.

IR has been disabled. Run IR configuration utility in

Remove the interfering light
source(s).

Keep remote control units such
as wireless headphones and
other audio devices away from
the infrared connections.

Control Panel.

Table 2-14

Solving Keyboard Problems

Problem Possible Cause Solution

Screen is blank and
keyboard is working.

Embedded numeric keypad
on computer keyboard is
disabled.

A screen timeout has
been initiated..

QuickLock/QuickBlank
has been initiated

LCD has been disabled. Press Fn+F4 to cycle from

Num Lock function is not
turned on

Press any key to refresh the
screen.

To enable the keyboard and
return your information to the
screen, enter your power-on
password.

external monitor to internal LCD.
Press Fn+Num Lk to enable the

Num Lock function and
embedded numeric keypad.

Table 2-15

Solving Modem Problems

Problem Possible Cause Solution

Modem loses connection. The cable connection from the

phone line to the modem is
loose.
Call Waiting has not been
disabled.

There is noise or excessive
traffic on the phone line.

Modem not responding Modem is not set up correctly

in system BIOS.

Check to make sure the
telephone cable is properly
connected.
Disable Call Waiting:

1. Select Start  Setting 
Control Panel  select
Modems.

2. From the General tab of the
Modems Properties page,
select Dialing Properties.

From the My Locations tab of the
Dialing Properties page, check
the box labeled This location has
call waiting. Select *70, 70#, or
1170 from the drop-down list to
disable call waiting.
Try connecting at a later time.

Check the computer BIOS setup. If
it requires specific settings for
modems, be sure that they have
been enabled.

Continued

Troubleshooting 2-19

Table 2-15

y

Continued

Problem Possible Cause Solution

Modem does not dial
correctly.

Characters are

garbled/transfer rates are
slow.

Phone line noise causing a
disconnection.

No dial tone Phone service is not

Telephone number is not
entered correctly in the
modem’s dialing software.

There is noise in the

telephone line.

Hang-up Delay S Register
(S10) set too low.

connected to the telephone
wall jack.

The modem is not responding
to commands from the
computer keyboard.

■ Make sure the telephone

number you dialed is correct if
you are using the dialing
director

■ Dial 1 if using dialing long

distance.

■ The other line could be busy or

not answering.

■ Make sure call waiting is

disabled.

■ The modem may not recognize

an international dial tone. Try
the ATX3DT command and the
telephone number.

■ Check your telephone and

modem cable connections. If
they are a little loose, they
can cause noise on the line.

■ Check with your local

telephone company for a

phone line filter.
Change S10 default to 150.
To set S10=150:

1. Select Start  Programs 
Accessories  HyperTerminal,
then go to Command Mode.

2. Type ATS10=150 and press

Enter.

This command causes the modem
to take longer to disconnect
even if there is noise on the line.
Verify that service from the local
phone company by following
these steps:

1. Unplug the telephone cable
from the telephone wall jack.

2. Connect a telephone to the
jack, pick up the handset, and
listen for a dial tone. If there is
a dial tone, reconnect the
modem to the telephone wall
jack with the telephone cable
and make sure all connections
are secure.

3. If there is still no dial tone,
contact your local phone
company or building manager.

Verify the modem and computer
are connected:

1. Select Start  Programs 
Accessories  HyperTerminal,
then go to Terminal Mode.

2. Type AT and press the Enter
key. If the modem displays
OK, the modem and computer
are working together. If the
modem displays ERROR, or
does not respond, restart the
computer and repeat step 1.

3. Type ATDT and listen for dial

or the terminal mode.

2-20 Troubleshooting

tone.

4. Type ATH0 to hang up.

Continued

Troubleshooting 2-21

Table 2-15

y

Continued

Problem Possible Cause Solution

Modem does not connect at
highest speed.

Line conditions in your area
or in the area you are calling
may not support the highest
connect speeds.

Another device on your
telephone line may be
causing interference.

The service or site called
does not support 56K or
supports an incompatible 56K
implementation.

There is noise on the
telephone line.

The telephone line does not
support 56K implementation.

Have your telephone line
checked by your local telephone
service provider.

dialing an alternate telephone

Tr
number for the service you are
using.

Hang up an extension telephone
and disconnect any other devices
that may be using the same
telephone line, then redial.

An internal modem supports
K56flex.

To find an Internet service
provider (ISP) that supports
K56flex, go the Compaq Web
site at www.compaq.com.

The 56K protocol of an internal
modem will fall back to lower
speeds if the telephone line is
too noisy for a high-speed
connection.

Try using another telephone line.

Change the Hang-up Delay S
Register:

1. Select Start Programs
Accessories
HyperTerminal.

2. Go to Command Mode, type
ATS10=150, then press Enter.

NOTE: This command causes the
modem to take longer to
disconnect even if there is no
noise on the line.

The 56K protocol requires that
the telephone line contain no
more than one analog-to-digital
conversion.

Try connecting from an alternate
site.

Table 2-16

Solving PC Card Problems

Problem Possible Cause Solution

Computer does not beep
when a PC Card is inserted.

PC Card is not inserted
properly.

Speakers are turned off or
volume is turned down.

PC Card or card driver is not
PCMCIA compliant.

Try reinserting the card. Ensure
that the PC Card is inserted in
the correct orientation. Insert the
card gently to prevent damage
to the pins.

Adjust the volume control on the
computer.

Contact your Compaq authorized
dealer, reseller, or service
provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.

2-22 Troubleshooting

Continued

Troubleshooting 2-23

Table 2-16

Continued

Problem Possible Cause Solution

Computer beeps only once
when a PC Card is inserted.

Network PC Card does not
work.

Storage PC Card does not
work.

The computer beeps once to
indicate that a PC Card is
recognized but not properly
configured.

Necessary drivers are not
installed (turned on).

PC Card is not fully inserted or
is upside down.

Network PC Card or driver is
not PCMCIA compliant.

SRAM and flash memory PC
Cards require the memory
card driver to be loaded.

You are trying to access the
storage PC Card using the
wrong drive letter.

The PC Card is not formatted. For memory cards, run MCFORMAT

The card is not supported. Contact your Compaq authorized

Storage cards, such as SRAM,
do not work in the expansion
base.

Before a new PC Card can be
used, it may be necessary to
perform an initial setup
procedure. Follow the PC Card
manufacturer's instructions for
formatting a hard drive card or
installing PC Card-specific drivers
for a network card.

Refer to the instructions that
came with the PC Card or contact
the vendor for information on
installing the correct drivers.

Ensure the PC Card is inserted
correctly.

Contact your Compaq authorized
dealer, reseller, or service
provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.

Memory cards can only be
accessed using DOS real mode
drivers.

If you are running Windows 95,
change the drive letter
assignment in Device Manager

If you are running Windows NT

4.0, change the drive letter
assignment through the Control
Panel.

in MS-DOS Mode to format the
PC Card. For ATA cards, run
ATAINIT, then run MCFORMAT in
MS-DOS Mode to format the PC
Card.

dealer, reseller, or service
provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.

Use the storage card in the
computer.

2-24 Troubleshooting

Table 2-17

Solving Power Problems

Problem Possible Cause Solution

Computer will not turn on. Battery is discharged and

computer is not connected to
a power source.

Battery is discharged and

cables to the external power
source are unplugged.

Computer turned off

while it was left
unattended.

Computer initiated because

of a critical low battery
condition.

The computer initiated

Hibernation after a user­defined timeout expired.

■ Charge the battery pack.

■ Replace the battery pack.

■ Connect the computer to an

external power source.

Ensure that cables connecting the

computer and the external power
source are plugged in properly.

■ Charge the battery pack.

■ Replace the battery pack.

■ Connect the computer to an

external power source.

Turn on the computer.

Table 2-18

Solving Screen Problems

Problem Possible Cause Solution

Characters on computer

display are dim.

You may have a screen saver

Screen timeout was initiated. Press any key to light the screen.
System initiated Suspend

Computer initiated a low

Power Management, which

Computer screen is blank
and external monitor
displays information.

Fn+F4 hotkey combination
does not switch between
internal and external
displays.

Computer is in direct light.

The brightness control is not

set properly.

Move the computer or adjust the

screen.

Adjust the brightness control by

pressing the Fn+F10 hotkeys.

Press any key to refresh the

or screen blanking utility
installed.

screen.

Press the suspend button to exit

after a user-defined timeout
expired.

battery Suspend or
Hibernation.

controls Suspend and
Hibernation, is disabled and
the battery pack has
discharged.

Display was switched to the
external monitor.

Display switch is stuck. Tap the switch.
CRT or other display device is

not connected properly.

Suspend.

■ Replace the battery pack and

exit Suspend or Hibernation.

■ Connect the computer to an

external power source and exit
Suspend or Hibernation.

■ Replace the battery pack and

turn on the computer.

■ Connect the computer to an

external power source and turn
on the computer.

Press Fn+F4 to display
information on the computer
screen; press Fn+F4 again to
display information
simultaneously on both screens.

Check your connections to ensure
that an external device is
connected properly.

Troubleshooting 2-25

Table 2-19

Solving USB Problems

Problem Possible Cause Solution

External device connected to
a USB connector does not
work.

External device connected to
USB connector does not
work during startup (before
Windows 95 loads).

External devices in lower
tiers do not work.

The operating system limits
external devices connected
by USB to two tiers which can
include no more than two
hubs on the first tier and no
more than one keyboard and
one pointing device on the
first or second tier.

During startup, only two tiers
are supported by the USB
port. These tiers can include
no more than two hubs on the
first tier and no more than
one keyboard and one
pointing device on the first or
second tier.

An unpowered hub is
connected to another
unpowered hub.

Reduce the number of connected
external USB devices to no more
than two hubs on the first tier,
and no more than one keyboard
and one pointing device on the
first or second tier.

Use the external device only
after Windows 95 or Windows
98 has loaded.

Reduce the number of connected
external USB devices to no more
than two hubs on the first tier,
and no more than one keyboard
and one pointing device on the
first or second tier.

Use only powered hubs.
Make sure that all unpowered

hubs are immediately preceded
by powered hubs in the USB
chain.

2-26 Troubleshooting

chapter

3

ILLUSTRATED PARTS CATALOG

This chapter provides an illustrated parts breakdown and a reference for spare part
numbers and option part numbers for the Compaq Armada E700 Series of Personal
Computers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and
model number located on the bottom of the computer (Figure 3-1).

Figure 3-1. Serial Number Location

Illustrated Parts Catalog 3-1

3.2 Computer System Major Components

Figure 3-2. Computer System Major Components

3-2 Illustrated Parts Catalog

Table 3-1

y

/

Spare Parts: Computer System Major Components

Item Description Spare Part

Number

1 Display assembly

2 Keyboard assembly with TouchPad 122279-XX1

3 CPU cover without TouchPad 127226-001
4 Removable hard drive

5a
5b

6 Fan (includes isolator) 127225-001
7 Power supply, 50W, internal

8 Auxiliary battery 220807-001
9 Audio board 386958-001
10 System board and Intel 500-MHz Pentium III processor board with

11 Mini PCI riser board 386954-001
12 Universal Serial Bus (USB) board 386956-001
13 Base assembly (includes base assembly, I/O bracket, PC Card

14 Battery pack, Li-ion (8 cell) 354233-001
15 MultiBay battery pack (6 cell)

15.1-inch, CTFT, XGA

14.1-inch, CTFT, XGA

Belgian
Brazilian
Danish
French
French

Canadian
German
Hungarian

Keyboard assembly with EasyPoint IV pointing device 122279-XX2

Belgian
Brazilian
Danish
French
French

Canadian
German
Hungarian

18.0 GB

15.0 GB

10.0 GB

Miscellaneous Plastics/Hardware Kit, includes:

hard drive tray
memory expansion expansion cover
expansion connector shield (not illustrated)
display ground clip (not illustrated)

Power supply, 50W, external

MMX technology (includes heat sink)

System board and Intel 400-MHz Pentium II processor board with

MMX technology (includes heat sink)

doors, hard drive release latch, battery bay release latch, and
front and rear MultiBay release latches)

Dual-MultiBa
3-volt lithium disk cell battery (not illustrated) 117099-001
Power cord (not illustrated) 314957-XXX

Australian
Danish
European

-181

International

-201

Italian

-081

Japanese

-051

Latin American

-121

-041

-211

-182

-202

-082

-052

-122

-042

-212

battery pack (12 cell)

-011

-081

-002

Spanish
Norwegian
Portuguese

International
Italian
Japanese
Latin American

Spanish
Norwegian
Portuguese

French/German

Swiss

Italian
Japanese

-021

-061

-291

-161

-091

-131

-022

-062

-292

-162

-092

-132

-111

-061

-291

Spanish
Swedish
Swiss
Taiwanese
U.K. English
U.S. English

Spanish
Swedish
Swiss
Taiwanese
U.K. English
U.S. English

Korean
U.K. English/Asia

Pacific/Hong
Kong

U.S. English

127224-001
127223-001

-071

-101

-111

-AB1

-031

-001

-072

-102

-112

-AB2

-032

-002

164657-001
172805-001
341841-001
127230-001

354234-001
101898-001

386959-003

386959-001

149812-001

100680-001
354232-001

-AD1

-031

-001

Illustrated Parts Catalog 3-3

3.3 Miscellaneous Plastics/Hardware Kit
Components

Figure 3-3. Miscellaneous Plastics/Hardware Kit Components

Table 3-2

Miscellaneous Plastics/Hardware Kit Components

Spare Part Number 127230-001

Item Description

1
2 Expansion connector shield
3 Hard drive tray
4 Memory expansion cover

Display ground clip

3-4 Illustrated Parts Catalog

3.4 Mass Storage Devices

Figure 3-4. Mass Storage Devices

Table 3-3

Spare Parts: Mass Storage Devices

Item Description Spare Part

Number

1 Hard drive

2 24-speed Max CD-ROM drive 315082-002
3 4-speed Max DVD-ROM drive 102266-001
4 Diskette drive, 1.44 MB, 3.5 inch 135233-001
5 LS-120 SuperDisc drive (available only as an option) 327456-003

18.0 GB

15.0 GB

10.0 GB

164657-001
172805-001
341841-001

Illustrated Parts Catalog 3-5

3.5 Miscellaneous

Table 3-4

Spare Parts: Miscellaneous (not illustrated)

Description Spare Part

Number

MultiBay battery pack
Dual MultiBay battery pack
Memory expansion board

256 MB
128 MB
64 MB

32 MB
Type II V.90 56Kbps Mini PCI modem card 127735-001
Type II V.90 56Kbps Mini PCI combination modem/network interface card

(NIC)
Cables

Automobile Power Adapter/Charger cable

Aircraft Power Adpter cable

Composite TV cable
Armada E700
Miscellaneous Screw Kit 127232-001

Maintenance & Service Guide

100680-001
100045-001

167136-001
135244-001
135243-001
135242-001

127736-001

102257-001
102259-001
102260-001

127233-001

3-6 Illustrated Parts Catalog

chapter

4

REMOVAL AND REPLACEMENT
PRELIMINARIES

This chapter provides essential information for proper and safe removal and
replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified)

■ 9/32-inch socket for bushing guides

■ 3/16-inch socket for standoff and screwlocks

4.2 Service Considerations

Listed below are some of the considerations that you should keep in mind during
disassembly and assembly procedures.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated
in the maintenance instructions.

IMPORTANT: As you remove each subassembly from the computer, place it (and all

accompanying screws) away from the work area to prevent damage.

Removal and Replacement Preliminaries 4-1

Cables and Connectors

Cables must be handled with extreme care to avoid damage. Apply only the tension
required to unseat or seat the cables during removal and insertion. Handle cables by the
connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Ensure that cables are routed in such a way that they cannot be caught or snagged by
parts being removed or replaced. Handle flex cables with extreme care; they tear easily.

CAUTION: When servicing the computer, ensure that cables are placed

in their proper location during the reassembly process. Improper cable
placement can damage the computer.

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent
damage to the computer or a removable drive, or loss of information, observe these
precautions:

■ Before removing or inserting a hard drive, shut down the computer. If you are

unsure whether the computer is off or in Hibernation, turn the computer on, then
shut it down.

■ Before removing a diskette drive, CD-ROM drive, SuperDisk LS-120 drive, or a

DVD-ROM drive, ensure that a diskette or disc is not in the drive. Ensure that the
drive tray is closed.

■ Before handling a drive, ensure that you are discharged of static electricity. While

handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ Do not use excessive force when inserting a drive into a drive bay.

■ Avoid exposing a hard drive to products that have magnetic fields such as monitors

or speakers.

■ Avoid exposing a drive to temperature extremes or to liquids.

■ If a drive must be mailed, ship it in a suitable form of protective packaging.

Shipping the drive in standard packaging may not cushion it from destructive
shock, vibration, temperature, or humidity. Place a mailing label with the wording
“Fragile: Handle With Care” on the mailer.

■ After the hard drive has been removed from the computer, avoid turning the hard

drive and tray upside down. The drive is not secured to the tray and can fall out.

■ Do not place labels on the ventilation area on the hard drive.

■ Heed the labels on the hard drive.

4-2 Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry
design and structure determine the degree of sensitivity. Networks built into many
integrated circuits provide some protection, but in many cases the discharge contains
enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic discharge may not be
affected at all and can work perfectly throughout a normal cycle. Or it may function
normally for a while, then degrade in the internal layers, reducing its life expectancy.

Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe containers such as tubes,
bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved
containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free
workstations.

■ Place items on a grounded surface before removing them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging

or non-conductive foam.

■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure
that mechanized equipment used for moving materials is wired to ground, and that
proper materials were selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

Removal and Replacement Preliminaries 4-3

Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-dissipative material (refer to Table 4-2
later in this chapter).

■ Use a wrist strap connected to a properly grounded work surface and use properly
grounded tools and equipment.

■ Use field service tools, such as cutters, screwdrivers, and vacuums that are
conductive.

■ When using fixtures that must directly contact dissipative surfaces, use fixtures
made of static-safe materials only.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly
aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and assemblies by the case or
PCM laminate. Handle them only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing connectors or test

equipment.

4-4 Removal and Replacement Preliminaries

Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded
workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are
flexible straps with a minimum of one megohm ±10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against the skin. On
grounded mats with banana-plug connectors, connect a wrist strap with alligator
clips.

■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or
boot straps) can be used at standing workstations and are compatible with most
types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a minimum of one-megohm resistance between the operator and
ground. To be effective, the conductive strips must be worn in contact with the
skin.

Other grounding equipment recommended for use in preventing electrostatic damage
include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Non-conductive foam

■ Conductive tabletop workstations with ground cord of one-megohm resistance

■ Static-dissipative table or floor mats with hard tie to ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Non-conductive plastic bags, tubes, or boxes

■ Metal tote boxes

Removal and Replacement Preliminaries 4-5

Electrostatic Voltage Levels and Protective Materials

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by
different activities.

Table 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

NOTE: 700 volts can degrade a product.

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 15,000 V

4-6 Removal and Replacement Preliminaries

chapter

5

REMOVAL AND REPLACEMENT
PROCEDURES

5.1 Serial Number

The computer serial number should be reported to Compaq when requesting
information or ordering spare parts. The serial number is located on the bottom of the
computer (Figure 5-1).

Figure 5-1. Serial Number Location

Removal and Replacement Procedures 5-1

5.2 Disassembly Reference Chart

Use the chart below to determine the section number to be referenced when removing
components from the computer.

5.3 Preparing the Computer for Disassembly
Undocking the Computer from the

Compaq Expansion Base

Undocking the Computer from the

Compaq Convenience Base

Disconnecting the Computer

5.4 Computer Feet

5.5 Battery Packs

Removing a Battery Pack from the Battery Bay
Removing a Battery Pack from the MultiBay

Removing a MultiBay Battery Pack

Removing a Dual-MultiBay Battery Pack
Inserting a Battery Pack into the Battery Bay
Inserting a MultiBay Battery Pack
Inserting a Dual-MultiBay Battery Pack

5.6 Hard Drives
Removing a Hard Drive from the Hard Drive Bay
Inserting a Hard Drive into the Hard Drive Bay
Removing a Hard Drive from the MultiBay
Inserting a Hard Drive into the MultiBay

5.7 MultiBay Devices
Removing MultiBay Devices
Inserting MultiBay Devices

5.8 PC Cards
Removing a PC Card
Inserting a PC Card

5.9 Memory Expansion
Removing the Memory Expansion Compartment

Cover
Removing a Memory Expansion Board
Installing a Memory Expansion Board
Replacing the Memory Expansion Compartment

Cover

5.10 Keyboard Assembly

5.11 CPU Cover

5.12 Power Supply

5.13 Fan Assembly

5.14 Audio Board

5.15 Lithium Disk Cell Battery

5.16 Auxiliary Battery

5.17 Mini PCI Riser Board
Installing a Modem, LAN, or Combo Board

5.18 USB Board

5.19 Display Assembly

5.20 System Board

Figure 5-2. Computer Disassembly Sequence Chart

5-2 Removal and Replacement Procedures

5.3 Preparing the Computer for Disassembly

1. Undock the computer from the Compaq Expansion Base or Compaq
Convenience Base.

2. Disconnect power and external devices.

3. Remove battery packs inserted into the battery bay or MultiBay (Section 5.6).

4. Remove PC Cards.

If the computer is not docked in an Compaq Expansion Base or Compaq Convenience
Base, go to the "Disconnecting the Computer" section. If the computer is docked, go to
the "Undocking the Computer from the Compaq Expansion Base" or "Undocking the
Computer from the Compaq Convenience Base" section.

Undocking the Computer from the Compaq Expansion Base

1. Unlock the Compaq Expansion Base keylock.

2. Shut down the computer

3. Close the computer.

1

4. Press the eject button
Compaq Expansion Base

. The computer separates from the docking connector on the

2

(Figure 5-3).

Figure 5-3. Undocking the Computer from the Compaq Expansion Base

5. Slide the computer out of the Compaq Expansion Base.

Removal and Replacement Procedures 5-3

Undocking the Computer from the Compaq Convenience Base

1. Shut down the computer.

2. Close the computer.

1

3. Lift the docking lever and slide it forward
docking connector on the Compaq Convenience Base

. The computer separates from the

2

(Figure 5-4).

Figure 5-4. Undocking the Computer from the Compaq Convenience Base

4. Slide the computer away from the Compaq Convenience Base and remove it.

5-4 Removal and Replacement Procedures

Disconnecting the Computer

If the computer is docked in an Compaq Expansion Base or Compaq Convenience
Base, refer to the "Undocking the Computer" section. If the computer is not docked in
an Compaq Expansion Base or Compaq Convenience Base, refer to Figure 5-5 and
follow these steps to disconnect the computer:

1. Shut down the computer.

2. Close the computer.

3. Position the computer so the rear panel faces forward.

4. Disconnect the power cord from the wall outlet

5. Disconnect the power cord from the computer

1

.

2

.

Figure 5-5. Disconnecting the Computer

6. Turn off and disconnect external devices.

Removal and Replacement Procedures 5-5

5.4 Computer Feet

The computer feet are oblong, adhesive-backed rubber pads. The computer feet are
included in the Miscellaneous Hardware Spare Kit.

Install the feet by removing the protective covering from the adhesive back and
attaching the feet to the bottom of the computer (Figure 5-6).

Figure 5-6. Installing the Computer Feet

5-6 Removal and Replacement Procedures

5.5 Battery Packs

WARNING: To reduce the risk of injury or damage to the battery pack, do not

!

crush, puncture, or incinerate the battery pack or short the metal contacts. Do
not attempt to open or service the battery pack.

Removing a Battery Pack from the Battery Bay

CAUTION: To prevent loss of work while replacing a battery pack that is the

only power source available to the system:

■ Press the suspend button before removing the discharged battery pack.

■ Insert the replacement battery within five minutes after removing the

discharged battery pack.

NOTE: Only the primary battery pack and an Armada 7800 primary battery pack can
used in the battery bay.

1. If the computer is turned on, the MultiBay does not contain a charged battery pack,
and the system is not connected to external power, initiate Suspend (Standby) by
pressing the suspend button.

NOTE: Extensive drive activity may delay Suspend (Standby). The computer screen

clears and the power/suspend light begins to flash when Suspend (Standby) is
initiated.

If the computer is turned off or in Suspend or Hibernation, proceed to Step 2.

Removal and Replacement Procedures 5-7

2. Tilt the computer at an angle 1 so the bottom of the computer is accessible
(Figure 5-7).

2

3. Slide the battery release latch toward the back of the computer

3

4. Grasp the device using the recess

beneath the battery bay and remove the

.

battery pack.

Figure 5-7. Removing a Battery Pack from the Battery Bay

5-8 Removal and Replacement Procedures

Removing a Battery Pack from the MultiBay

CAUTION: To prevent loss of work while replacing a battery pack that is the

only power source available to the system:

■ Press the suspend button before removing the discharged battery pack.

■ Insert the replacement battery within five minutes after removing the

discharged battery pack.

NOTE: A MultiBay battery pack can be used in the bottom MultiBay. A Dual-MultiBay
battery pack can also be used in the MultiBay, occupying both the top and bottom
MultiBays. A primary battery pack cannot be used in the MultiBay.

Removing a MultiBay Battery Pack

1. If the computer is turned on, the battery bay does not contain a charged battery pack,
and the system is not connected to external power, initiate Suspend (Standby) by
pressing the suspend button.

NOTE: Extensive drive activity may delay Suspend (Standby). The computer screen

clears and the power/suspend light begins to flash when Suspend (Standby) is
initiated.

If the computer is turned off or in Suspend or Hibernation, proceed to Step 2.

Removal and Replacement Procedures 5-9

2. Tilt the computer at an angle 1 so the bottom of the computer is accessible
(Figure 5-8).

2

3. Slide the front MultiBay release latch

4. Grasp the MultiBay battery pack using the recess

toward the back of the computer.

3

beneath the battery bay and

remove the MultiBay battery pack.

Figure 5-8. Removing a MultiBay Battery Pack

Removing a Dual-MultiBay Battery Pack

1. If the computer is turned on, the battery bay does not contain a charged battery pack,
and the system is not connected to external power, initiate Suspend (Standby) by
pressing the suspend button.

NOTE: Extensive drive activity may delay Suspend (Standby). The computer screen

clears and the power/suspend light begins to flash when Suspend (Standby) is
initiated.

If the computer is turned off or in Suspend or Hibernation, proceed to Step 2.

5-10 Removal and Replacement Procedures

2. Tilt the computer at an angle 1 so the bottom of the computer is accessible
(Figure 5-9).

2

3. Slide the front MultiBay release latch

4. Grasp the Dual-MultiBay battery pack using the recess

toward the back of the computer.

3

beneath the battery bay

and remove the Dual-MultiBay battery pack.

Figure 5-9. Removing a Dual-MultiBay Battery Pack

Removal and Replacement Procedures 5-11

Inserting a Battery Pack into the Battery Bay

WARNING: To prevent damage to the computer, do not insert a battery pack

!

into the battery bay until the computer is fully reassembled.

1. With the battery pack label facing up and the battery pack contacts facing the
computer, slide the battery pack into the battery bay until it clicks into place
(Figure 5-10).

Figure 5-10. Inserting a Battery Pack into the Battery Bay

2. If the computer is in Suspend, press the suspend button to return to your work.

5-12 Removal and Replacement Procedures

Inserting a MultiBay Battery Pack

WARNING: To prevent damage to the computer, do not insert a MultiBay

!

battery pack into the MultiBay until the computer is fully reassembled.

NOTE: The MultiBay battery pack can only be used in the bottom MultiBay.

1. With the battery pack label facing up and the battery pack contacts facing the
computer, slide the MultiBay battery pack into the bottom MultiBay until it clicks
into place (Figure 5-11).

Figure 5-11. Inserting a MultiBay Battery Pack

2. If the computer is in Suspend, press the suspend button to return to your work.

Removal and Replacement Procedures 5-13

Inserting a Dual-MultiBay Battery Pack

WARNING: To prevent damage to the computer, do not insert a Dual-

!

MultiBay battery pack into the MultiBay until the computer is fully
reassembled.

NOTE: The Dual-MultiBay battery pack can only be used in the bottom MultiBay.

1. Rotate the flap onto the top of the Dual-MultiBay battery pack and snap the flap into

1

place

(Figure 5-12).

2. With the battery pack label facing up and the battery pack contacts facing the
computer, align the battery pack with the bottom MultiBay, and slide the battery

2

pack into the bottom MultiBay until it clicks into place

.

Figure 5-12. Inserting a Dual-MultiBay Battery Pack

3. If the computer is in Suspend, press the suspend button to return to your work.

5-14 Removal and Replacement Procedures

5.6 Hard Drives

Removing a Hard Drive from the Hard Drive Bay

Before removing a hard drive, back up all information on the hard drive.

1. Save all work, exit all applications, and shut down the computer.

2. Tilt the computer at an angle
(Figure 5-13).

3. Slide the hard drive release latch toward the front of the computer

4. Grasp the hard drive using the recess
hard drive.

1

so the bottom of the computer is accessible

3

beneath the hard drive bay and remove the

2

.

Figure 5-13. Removing a Hard Drive from the Hard Drive Bay

Removal and Replacement Procedures 5-15

5. Lift the front edge of the metal hard drive and swing the drive out of the plastic hard
drive tray (Figure 5-14).

Figure 5-14. Removing the Hard Drive from the Hard Drive Tray

6. If you are not inserting another hard drive, insert the hard drive tray into the hard
drive bay until it is seated.

5-16 Removal and Replacement Procedures

Inserting a Hard Drive into the Hard Drive Bay

1. Save all work, exit all applications, and shut down the computer.

2. Remove the hard drive tray from the hard drive bay.

1

3. Insert the metal hard drive
connectors protruding through the opening in the rear of the tray

into the plastic hard drive tray 2 with the

3

(Figure 5-15).

Figure 5-15. Inserting a Hard Drive into the Hard Drive Tray

Removal and Replacement Procedures 5-17

4. Slide the hard drive assembly into the hard drive bay (Figure 5-16).

Figure 5-16. Inserting a Hard Drive into the Hard Drive Bay

5-18 Removal and Replacement Procedures

Removing a Hard Drive from the MultiBay

Before removing a hard drive, back up all information on the hard drive.

1. Save all work, exit all applications, and shut down the computer.

2. Tilt the computer at an angle

(Figure 5-17).

3. If a 12.7-mm Armada MultiBay hard drive adapter is being removed from the top

MultiBay, slide the rear MultiBay release latch

4. Grasp the hard drive assembly using the recess

remove the hard drive assembly from the computer.

5. If a 17-mm Dual-MultiBay Hard Drive Adapter is being removed, or if a 12.7-mm

Armada MultiBay hard drive adapter is being removed from the bottom MultiBay,
slide the front MultiBay release latch

6. Grasp the hard drive assembly using the recess

remove the hard drive assembly from the computer.

1

so the bottom of the computer is accessible

2

toward the front of the computer.

4

beneath the MultiBay and

3

toward the back of the computer.

4

beneath the MultiBay and

Figure 5-17. Removing a Hard Drive Assembly from the MultiBay

If you are not inserting another drive or a battery pack into the MultiBay, insert the
MultiBay weight saver included with the computer.

Removal and Replacement Procedures 5-19

Inserting a Hard Drive into the MultiBay

If you are moving a hard drive from the hard drive bay to the MultiBay, remove the
hard drive from the hard drive tray. Refer to the “Removing a Hard Drive from the
Hard Drive Bay” section in this chapter for more information.

A 17-mm hard drive must be inserted into a Dual-MultiBay Hard Drive Adapter before
being inserted into the computer MultiBay. A 12.7-mm hard drive can be inserted into
either a Dual-MultiBay Hard Drive Adapter or an Armada MultiBay hard drive adapter
before being inserted into the computer MultiBay(s).

1. Save all work, exit all applications, and shut down the computer.

2. Push back and hold the slide tab
and 5-19).

2

3. Lower the hard drive

into the adapter.

4. Slide the hard drive toward the connector
are seated.

1

on the hard drive MultiBay adapter (Figures 5-18

3

in the adapter until the connectors

Figure 5-18. Inserting a 17-mm Hard Drive into a Dual- MultiBay Hard Drive Adapter

5-20 Removal and Replacement Procedures

Figure 5-19. Inserting a 12.7-mm Hard Drive into a 12.7-mm Armada MultiBay Hard Drive

Adapter

5. Release the slide tab.

6. Slide the hard drive assembly into the MultiBay with the bezel facing out.

Removal and Replacement Procedures 5-21

5.7 MultiBay Devices

Removing MultiBay Devices

1. Save all work, exit all applications, and shut down the computer.

2. Remove the media (diskettes, CD-ROMs, etc.) from the drive. Ensure that the
CD tray is closed.

1

3. Tilt the computer at an angle
(Figure 5-20).

4. To remove a device from the top MultiBay, slide the rear MultiBay release latch
toward the front of the computer

5. To remove a device from the bottom MultiBay or to remove a device that occupies
both MultiBays, slide the front MultiBay release latch
computer.

6. Grasp the device using the recess

so the bottom of the computer is accessible

2

.

3

toward the back of the

4

beneath the MultiBay and remove the device.

Figure 5-20. Removing a Device from the MultiBays

If you are not inserting another device or a battery pack into the MultiBay, insert the
MultiBay weight saver included with the computer.

5-22 Removal and Replacement Procedures

Inserting MultiBay Devices

1. Save all work, exit all applications, and turn off the computer.

2. Remove the media (diskettes, CD-ROM’s, etc.) from the drive to be inserted in the
MultiBay. Ensure that the CD tray is closed.

3. With the bezel facing out, slide the drive into the MultiBay until it clicks into place
(Figure 5-21).

Figure 5-21. Inserting a Device into a MultiBay

Removal and Replacement Procedures 5-23

5.8 PC Cards

The procedure for removing PC Cards varies with the operating system being used and
with the kind of PC Card being removed.

If Windows 95/98 is running:

■ A PC Card can be removed while the computer is on or off.

■ The PC Card icon appears in the system tray on the Windows taskbar only while a

PC Card is inserted.

If Windows NT is running:

■ Some PC Cards, such as modem, ATA, flash, and SRAM cards, can be removed
while the computer is on. However, the computer must be shut down before
removing other PC Cards, such as LAN and SCSI cards. For removal information
about a particular PC Card, refer to the documentation that came with the card and
the Help program with CardWare.

CardWare displays the PC Card icon on the system tray on the Windows taskbar
whether or not a PC Card is inserted. The CardWare program is available on your
Windows NT Workstation 4.0 system if you need Plug and Play functionality for
PC Cards.

To install Cardware, select > Programs > CardWare Setup > Install CardWare.
Follow the instructions on the screen.

If you are using third party PC Cards that have enablers or if you do not require
Plug and Play functionality, then you do not need to install CardWare.

5-24 Removal and Replacement Procedures

Removing a PC Card

1. Prepare the computer for PC Card removal.
If Windows 95 or 98 is running and the computer is turned on, you must stop the
PC Card before removing it.

- Select the PC Card icon on the taskbar,

- Select the PC Card to be stopped. A message displays when the PC Card can be

safely removed.

If Windows NT 4.0 with CardWare from Compaq is running and the computer is
turned on, you must turn off the computer before removing some PC Cards. Refer to
the PC Card documentation for removal requirements.

1

2. Push the PC Card eject button
to be ejected. The eject button extends (Figure 5-22).

3. Push the eject button a second time. The PC Card partially ejects from the
PC Card slot.

4. Remove the PC Card from the PC Card slot

that corresponds to the slot containing the PC Card

2

.

Figure 5-22. Removing a PC Card

Removal and Replacement Procedures 5-25

Inserting a PC Card

CAUTION: To prevent damage to the PC Card connectors, use minimal

pressure when inserting a PC Card into a PC Card slot.

1. With the PC Card connector facing the computer and the label facing up 1, align the

2

edges of the card with the rails

in the PC Card slot (Figure 5-23).

2. Push the PC Card into the PC Card slot until the connector is seated.

Figure 5-23. Inserting a PC Card

3. If Windows NT 4.0 with CardWare from Compaq is running and the computer is
turned on, restart the computer if you are instructed to do so by the PC Card
documentation or an on-screen prompt.

■ If you are inserting a LAN, SCSI, or multifunction PC Card, you must restart the

computer.

■ If you are inserting a modem, ATA, flash, or SRAM PC Card, it is usually not

necessary to restart the computer.

5-26 Removal and Replacement Procedures

5.9 Memory Expansion

Removing the Memory Expansion Compartment Cover

The memory expansion compartment is located on the bottom of the computer. Either
one or two memory expansion boards can be installed at a time.

WARNING: Failure to unplug the power cord and remove the battery pack

!

before installing a memory expansion board can damage the equipment and
expose you to the risk of electrical shock.

CAUTION: Electrostatic discharge (ESD) can damage electronic components.
Before beginning this procedure, ensure that you are properly grounded. For
more information, refer to Appendix C, “Electrostatic Discharge.”

1. Prepare the computer for disassembly (Section 5.3).

2. Remove any battery packs (Section 5.5).

3. Turn the computer bottom side up with the front of the computer facing forward.

Removal and Replacement Procedures 5-27

4. Remove the screw that secures the memory expansion compartment cover to the

1

computer

(Figure 5-24).

NOTE: If the computer was shipped with a preinstalled memory expansion board, the
cover is attached with a tamper-resistant Torx T-10 memory security screw. Use the
Torx T-10 screwdriver included with the computer to remove and reinsert this
screw.
If the computer was not shipped with preinstalled memory expansion boards, the
cover is attached with a standard Torx T-8 screw. Use a Torx T-8 screwdriver to
remove and reinstall the screw.

2

5. Slide the cover to the left

and lift the left edge up to remove it.

Figure 5-24. Removing the Memory Expansion Compartment Cover

5-28 Removal and Replacement Procedures

Removing a Memory Expansion Board

1. Lift and hold back the memory insulator 1. The insulator is not removable
(Figure 5-25).

2

2. Spread the retaining tabs apart

3. Lift the edge of the memory expansion board and slide it gently out of the memory
expansion slot at a 45-degree angle

. The memory expansion board tilts upward.

3

.

Figure 5-25. Removing a Memory Expansion Board

4. Place the memory expansion board in an electrostatic-safe container.

5. If no memory expansion board is to be installed, reset the memory insulator.

6. Replace the memory expansion compartment cover and install the screw.

Removal and Replacement Procedures 5-29

Installing a Memory Expansion Board

All memory expansion boards are asymmetrically keyed (notched) to ensure correct
positioning. Memory expansion boards can be used in either memory expansion slot.

1. Insert the memory expansion board into an empty memory expansion slot at a
45-degree angle

1

(Figure 5-26).

2. Push the board into place until it is seated.

2

3. Push the memory expansion board down

until the board is seated in the plastic

retention clips.

Figure 5-26. Inserting a Memory Expansion Board

4. Run Computer Setup (Section 2.5).

5-30 Removal and Replacement Procedures

Installing the Memory Expansion Compartment Cover

1. Reset the memory insulator 1 over the installed memory expansion board(s),
ensuring that all edges of the memory insulator are tucked inside the memory
expansion compartment (Figure 5-27).

2. Replace the memory expansion compartment cover
memory expansion compartment, then sliding it to the right

2

by placing it flush over the

3

until it is seated.

3. Secure the memory expansion compartment cover to the computer with a memory
expansion compartment cover security screw or a standard Torx T-10 screw.

Figure 5-27. Replacing the Memory Expansion Compartment Cover

Removal and Replacement Procedures 5-

31

5.10 Keyboard Assembly

The Armada E700 Series of Personal Computers can be equipped with a keyboard with
either a EasyPoint IV pointing device or a touchpad. The removal procedures are the
same for both keyboards.

The keyboard assembly consists of the keyboard and the pointing device or touchpad,
and is spared as a unit. This assembly must be removed to gain access to the interior
components of the computer.

1. Prepare the computer for disassembly (Section 5.3).

2. Remove all battery packs (Section 5.5).

3. Remove all hard drives (Section 5.6).

4. Turn the computer bottom side up with the front facing forward.

5. Remove the screw from the bottom of the computer (Figure 5-28).

Figure 5-28. Removing the Keyboard Assembly Screw

6. Turn the computer top side up with the front facing forward.

7. Open the computer.

5-32 Removal and Replacement Procedures

8. Slide the four keyboard latches toward the front of the computer 1 (Figure 5-29).

2

9. Lift the back edge of the keyboard up and swing it forward

.

Figure 5-29. Releasing the Keyboard Assembly

Removal and Replacement Procedures 5-

33