Compaq Armada 1500c - Notebook PC Reference Manual

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED
HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF
THIS MATERIAL.

This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior
written consent from Compaq Computer Corporation.

© 1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.

Compaq, LTE and Armada are registered in the U. S. Patent and
Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of
Microsoft Corporation.

The software described in this guide is furnished under a license
agreement or nondisclosure agreement. The software may be used or
copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.

REFERENCE GUIDE

Compaq Armada 1500c Series

First Edition (February 1999)
Part Number 387710-001

Compaq Computer Corporation

ONTENTS

C

preface

U

SING THIS GUIDE

Symbols and Conventions..................................................................ix

chapter 1

B

EFORE YOU BEGIN

Getting Started..................................................................................1-1

Setting Up the Computer .............................................................1-1

Charging the Battery Pack for the First Time .............................1-1

Connecting the Power Cord.........................................................1-2

Turning On the Computer............................................................1-3

Setting Up the Software ...................................................................1-4

Operating the Computer During Setup........................................1-4

Choosing a Language...................................................................1-4

Removing the Operating System.................................................1-5

Restoring Your Operating System and

Software Preinstalled by Compaq ...............................................1-5

Completing Setup ........................................................................1-5

Finding Information.........................................................................1-6

Printed and Online References ....................................................1-6

Accessing Online Quick Reference.............................................1-6

Customer Registration Material.......................................................1-6

chapter 2

L

OOKING AT THE COMPUTER

Left Side Components......................................................................2-1

Front and Right Side Components...................................................2-2

Rear Components.............................................................................2-3

Bottom Components.........................................................................2-4

Contents v

Keyboard Components .................................................................... 2-5

Special Function Keys................................................................. 2-6

Programmable Keys .................................................................... 2-7

Using the Embedded Numeric Keypad....................................... 2-8

Using the Touchpad.........................................................................2-9

Customizing Touchpad Functions............................................... 2-9

Cleaning the Touchpad................................................................ 2-9

chapter 3

M

ANAGING POWER

Using the Power Switch................................................................... 3-1

Restarting the Computer.............................................................. 3-2

When to Turn Off the Computer or Initiate Suspend ................. 3-2

Using Suspend ................................................................................. 3-3

How Suspend Is Initiated ............................................................ 3-3

Results of Suspend ...................................................................... 3-3

Exiting Suspend...........................................................................3-4

Using Hibernation............................................................................ 3-4

Initiating Hibernation..................................................................3-5

Exiting Hibernation..................................................................... 3-5

chapter 4

L

EARNING ABOUT BATTERY PACKS

Using Battery Power........................................................................ 4-1

Charging Battery Packs ................................................................... 4-2

Discharging Batteries .................................................................. 4-3

Guidelines for Using Battery Packs................................................. 4-3

Removing a Battery Pack from the Battery Bay......................... 4-3

Inserting a Battery Pack into the Battery Bay............................. 4-4

Adding a Second Battery Pack.................................................... 4-4

Removing a Battery Pack from the DualBay.............................. 4-4

chapter 5

U

SING THE INTERNAL MODEM

Understanding How the Modem Works.......................................... 5-1

Connecting the Modem Cable.........................................................5-2

Changing the Country Selection......................................................5-2

vi Contents

chapter 6

U

SING

PC C

ARDS

Types of PC Cards............................................................................6-1

The First Time a PC Card Is Inserted...............................................6-2

Inserting and Removing a PC Card.............................................6-2

PC Card Software.............................................................................6-3

Video Features..................................................................................6-3

chapter 7

U

PGRADING THE COMPUTER

Upgrading Memory..........................................................................7-1

Upgrading the Hard Drive................................................................7-5

Adding an Optical Disc Drive..........................................................7-5

chapter 8

Checklist...........................................................................................8-1

Troubleshooting...........................................................................8-2

Technical Support ............................................................................8-4

appendix A

C

OMPAQ CUSTOMER SUPPORT

appendix B

R

EGULATORY NOTICES

I

.......................................................................................................I-1

NDEX

.............................................................................B-1

..................................................................A-1

Contents vii

preface

SING THIS GUIDE

U

Symbols and Conventions

Some or all of the following format conventions are used in this

guide to distinguish elements of text:

Names of keys are shown in bold type as they appear on the

■

keyboard, for example,
Keys that you should press at the same time are represented by

■

the key names and the plus (+) symbol, for example,

Ctrl+Alt+Delete

.

Ctrl, Backspace, Tab

.

Commands are presented in lowercase, bold type as shown

■

here:
When you need to type information without pressing the

■

key, you are directed to “type” the information.
When you need to type information and press the

■

you are directed to “enter” the information.

NOTE:

or interesting points of information.

IMPORTANT:

information or specific instructions.

!

install

Text set off in this manner presents commentary, sidelights,

Text set off in this manner presents clarifying

WARNING:

follow directions could result in bodily harm or loss of life.

CAUTION:

directions could result in equipment damage or loss of information.

a:\install

or

Text set off in this manner indicates that failure to

Text set off in this manner indicates that failure to follow

.

Enter

Enter

key,

Using This Guide ix

chapter

1

EFORE YOU BEGIN

B

This chapter provides information on how to first set up your

computer, where to find additional references, and customer

registration information, and understanding symbols and

conventions used in this.

Getting Started

Setting Up the Computer

Before you set up the computer for the first time, ensure that

The computer is plugged into external power.

■

The computer is not docked in a docking station.

■

WARNING:

!

Charging the Battery Pack for the First Time

The battery pack begins to charge when the computer is connected

to external power.

Although a new battery pack can be used to power the computer

after receiving a partial charge, Compaq recommends that a new

battery pack be allowed to fully charge before the computer is

disconnected from external power or before the battery pack is

removed from the computer.

healthful workstation. Misuse of your personal computer or failure to
establish a safe and comfortable workstation could result in
discomfort or serious injury. Consult your
more information.

It is in your best interest to set up a comfortable and

Safety & Comfort Guide

for

Before You Begin 1-1

Connecting the Power Cord

1. Plug the AC Adapter cable 1 into the power connector.

2. Plug the power cord 2 the AC Adapter.

3. Plug the AC Adapter cable 3 into an electrical outlet.

WARNING:

!

equipment:

Do not disable the power cord grounding plug. The grounding

■

plug is an important safety feature.
Do not attempt to power the computer with a voltage converter

■

kit sold for appliances.
Plug the AC power cord into a grounded (earthed) outlet that is

■

easily accessible at all times.
Disconnect power from the computer by unplugging the AC

■

power cord from either the electrical outlet or the
Automobile/Aircraft Adapter.

Do not place anything on power cords or cables. Arrange them so

■

that no one may accidentally step on or trip over them. Do not
pull on a cord or cable. When unplugging from the outlet, grasp
the cord by the plug.

To reduce the risk of electric shock or damage to the

1-2 Before You Begin

Turning On the Computer

1. Open the computer by locating the display release latches 1
on both sides of the display, sliding them forward, and
raising the display 2.

2. Then slide the power switch 1 to turn on the computer. The
power/Suspend light 2 indicates the computer is on.

Before You Begin 1-3

Setting Up the Software

When you begin software setup, online instructions guide you
through the setup process.

IMPORTANT:

After you begin software setup, you must complete
the entire process, which may require up to 20 minutes. Make sure
the computer is plugged in for this process to ensure that software
setup is uninterrupted.

CAUTION:

software drivers are installed:

Do not dock the computer in a docking station.

■

Do not turn off or unplug the computer or remove a drive during

■

software setup.

To prevent file corruption and ensure the correct

Operating the Computer During Setup

To move around the screen :

■

press the Tab key,

❏

press the cursor (arrow) keys, or

❏

use the touchpad built into the computer keyboard.

❏

To save your selections, press the Enter key or press one of

■

the touchpad buttons below the touchpad on the computer
keyboard.

To restore the screen if it is cleared by the screen saver during

■

a period of keyboard and touchpad inactivity, press the Shift
key.

For more information about using the touchpad and touchpad
buttons, refer to Chapter 2, “Using the Touchpad.”

Choosing a Language

If you are prompted to select your language, choose carefully.

IMPORTANT:

from the computer and cannot be recovered.

The languages that you do not choose will be deleted

1-4 Before You Begin

Removing the Operating System

Microsoft Windows 98 is preinstalled on the computer. Compaq
has enhanced the preinstalled version of this operating system to
provide you with additional software features and increased
computer functionality.

Before deleting the operating system preinstalled on the computer,
please read the following caution:

CAUTION:

Replacing the preinstalled version of this operating system with a

■

retail version will result in the loss of all enhancements added by
Compaq such as PC Card support and enhanced power
management.

Most preinstalled reference files, such as Help files, are available

■

only through the Windows interface. If Windows is removed from
the computer, these reference files will become unavailable.

Complete USB support is available only through the Windows

■

interface. If the operating system preinstalled on the computer is
replaced by an operating system other than this Windows
version, USB support will be decreased.

Restoring Your Operating System and Software
Preinstalled by Compaq

In addition to the preinstalled operating system, Compaq installs
other software to provide additional functionality or
enhancements. If it is necessary to reinstall the operating system
and you do not want to lose these enhancements, it will also be
necessary to reinstall all Compaq software for your computer. Use
the Restore Software CD that comes with your computer to restore
software on your hard drive.

Completing Setup

Compaq recommends that you:

Register the computer.

■

Locate the Compaq online resources, such as the online Quick

■

Reference and the online Safety & Comfort Guide.

Before You Begin 1-5

Finding Information

References for the computer are provided as printed materials and
as online information accessible from the computer screen.

NOTE:

The printed and online references that come with the

computer vary by model.

Printed and Online References

In addition to this Reference Guide, the following printed
references come with your computer:

Quick setup poster

■

Microsoft operating system manual

■

■

Safety & Comfort Guide

Warranty and service information

■

■

Important Modem Information

The Compaq online references preinstalled on your computer are
the Armada Quick Reference and the Safety & Comfort Guide.

Other online references installed on the computer include
application help, software utilities help, and customer support
information. Many are accessible from the Compaq Information
Center folder on the Start menu. Others can be accessed from the
application or utility screens.

CAUTION:

Internet Explorer 4.0 or later. If you remove Internet Explorer, the
online references will no longer be accessible.

The Armada

Quick Reference

is available only through

Accessing Online Quick Reference

To access the online Quick Reference, click Start £ Compaq
Information Center £ Compaq Armada Quick Reference. Or click
the Armada Quick Reference icon on the desktop.

Customer Registration Material

In North America, Compaq provides information in the packing
box on how to register your new product.

1-6 Before You Begin

chapter

2

OOKING AT THE

L

Left Side Components

OMPUTER

C

Ref. Component Function

1
2

3
4

5

Power connector Connects to external power.
Modem port Provides integrated communications

PC Card eject levers Ejects PC Cards from the slots.
PC Card slots Supports Type II or Type III PC

DualBay Supports a diskette drive or a second

on some models.

Cards. These slots accept 16-bit and
32-bit PC Cards.

battery pack.

Looking at the Computer 2-1

Front and Right Side Components

Ref. Component Function

1

2

3
4
5

6

Power/suspend light Lights (solid) when computer is on and

plugged into power; blinks in Suspend;
turns off when the computer is in
Hibernation or shut off.

Battery charge light Lights (solid) when a battery is

charging; blinks in low battery condition;
turns off when operating on battery
power or when battery is fully charged.

TE:

Both lights are off when the

NO

computer is operating on battery power.
Airflow vents Allow airflow to cool the computer.
Battery bay Accepts the main battery pack.
Stereo

speaker/headphone
jack

Microphone-in jack Connects an external mono

Connects stereo speakers, headphone,

or headset; when connected, disables

internal speakers; requires a 3.5 mm,

3-conductor plug.

microphone; when connected, disables

internal microphone; requires a 3.5 mm,

2-conductor or 3-conductor plug.

7

2-2 Looking at the Computer

Volume control Adjusts volume of stereo speakers. Use

the left button to lower the volume and

the right button to increase the volume.

Pressing both buttons at the same time

mutes th sound. System beeps are still

audible unless they have been disabled.

Continued

Front and Right Side Components

8

CD-ROM drive Supports a CD-ROM or DVD-ROM disc.

Included on some models, available as
option on others.

Continued

9

Cable lock provision Prevents theft by allowing a cable to

WARNING:

!

control before putting on headphones.

To reduce the risk of personal injury, adjust the volume

Rear Components

connect the computer to a fixed object.

Ref Component Function

1

2

3

4

5

Serial connector Connects a serial device such as a

Serial number Numerical identification for the

Parallel connector Connects a parallel device such as a

External monitor
connector

Docking connector Connects an optional convenience

mouse.

computer.

printer.
Connects an external monitor.

base.

Continued

Looking at the Computer 2-3

Ref Component Function

6
7

8

Airflow vents Allow airflow to cool the computer.
USB (universal serial

bus) connector

Keyboard/mouse
connector

Bottom Components

Provides connection for (USB)
peripheral devices. Available on
selected models.

Connects the keyboard and/or mouse.

Ref Component Function

1

2

3

4

5

6

Docking alignment guide Ensures accurate alignment when

docking the computer to an
optional convenience base.

Modem compartment Provides access to internal

modem. (The modem is available
on selected models only.)

DualBay traction grip Allows a DualBay device to be

removed easily.

DualBay release latch Releases a diskette drive from the

DualBay.

Docking restraint latch
recess

Battery bay traction grip Allows a battery pack to be

Helps to secure the computer to
an optional convenience base.

removed easily.

2-4 Looking at the Computer

Keyboard Components

Ref Component Function

1

2

3

4
5

6

7

8
9

Hard drive light Turns on when the hard drive or a

CD-ROM/DVD-ROM (data access
only) is being accessed.

Diskette drive light Turns on when a diskette drive in

the DualBay is on or being
accessed.

Suspend button Press to initiate or exit Suspend.

Press with

Hibernation.
Built-in microphone Internal mono microphone.
NumLock light Turns on when the embedded

numeric keypad is active.
Caps Lock light Turns on when the Caps Lock

function is on.
Scroll Lock light Turns on when the Scroll Lock

key is on.
Power switch Slides to turn computer on or off.
Stereo speakers Produce high-quality stereo

sound.

Fn

key to initiate

:

;

<

Touchpad Functions as an integrated

Left and right touchpad
buttons

Programmable keys Assign and launch frequently

pointing device.

Function as left and right mouse

buttons.

used applications and documents.

Looking at the Computer 2-5

Special Function Keys

Ref Component

1
2

3
4
5
6
7
8
9
:
;
<

Function keys F1-F12
Screen-control keys
Embedded numeric keypad

Enter key
Shift keys

Cursor keys

Ctrl keys
Alt keys
Fn key
Caps Lock key
Tab key
Esc key

2-6 Looking at the Computer

Hotkeys are keyboard shortcuts that enable you to access
frequently used features no matter what program you are using.

Hotkey Assignments and Functions

Feature Hotkeys Function

Switching the
displays

Warning beeps

QuickLock/
QuickBlank

Power
Management

Battery gauge

Fn+F4

Fn+F5

Fn+F6

Fn+F7

Fn+F8

Toggles display among computer
display, external monitor, and
simultaneous display.

Controls volume for system warning
beeps. To increase volume, press
Fn+F5, then the right arrow key. To
decrease volume, press Fn+F5, then
the left arrow key.

Initiates security features: QuickLock,
which disables the keyboard and
mouse, and QuickBlank, which clears
the screen. Enter power-on password
to reactivate the keyboard, mouse, and
screen.

Displays the power conservation
settings in a popup window for
Windows 95 only.

Displays the status of all installed
battery packs in a popup window. Press
the right or down arrow keys to display
the status of the next battery pack. If a
battery pack is not present, it cannot be
selected. See “Battery Packs” in the

Quick Reference

the battery gauge.

for details on using

Contrast control

Brightness control

NOTE: Hotkeys work only on the computer keyboard and not on an
external keyboard.

Fn+F9

Fn+F10

Adjusts the display contrast on passive
matrix displays. To increase contrast,
press
To decrease contrast, press
then the left arrow key.

Adjusts the display brightness. To
increase brightness, press
then the right arrow key. To decrease
brightness, press
arrow key.

Fn+F9

, then the right arrow key.

Fn+F9

Fn+F10

Fn+F10

, then the left

Programmable Keys

To access the Programmable Keys utility, click Start £
Settings £ Control Panel £ double-click the Keyboard icon £
Programmable Keys tab.

Looking at the Computer 2-7

,

,

IMPORTANT:

For detailed information about programmable keys,
refer to the online Quick Reference. To access the online Quick
Reference, click Start £ Compaq Information Center £ Compaq
Armada Quick Reference. Or click the Armada Quick Reference
icon on the desktop.

Using the Embedded Numeric Keypad

The embedded numeric keypad is a section of the keyboard that
converts to a numeric keypad when the
activated. This is done by pressing
toggle key function to enable and disable the embedded numeric
keypad 2.

Num Lk

Fn 1 + End/NumLk

function is

3. Use this

NOTE:

When the

keypad is active.

NumLock

light 4 is on, the embedded numeric

Embedded Numeric Keypad Functions

With NumLock Turned On (NumLock light on)

Key

Numeric keypad Numbers
Function (Fn) (press and hold) Lowercase letters & symbols

Fn+Shift

NOTE: Does not apply to an external numeric keypad.

2-8 Looking at the Computer

(press and hold) Uppercase letters & symbols

Result

Using the Touchpad

To operate the touchpad, move your finger across the touchpad
to control cursor movement. Press the bottom left 2 and right
buttons to select items as you would use left and right mouse
buttons on an external mouse.

You can single- and double-tap the touchpad to select and activate
items. You can also use the buttons and touchpad to click and drag
objects across the screen.

Customizing Touchpad Functions

To customize the touchpad functions, click Start £ Settings £
Control Panel £ double-click the mouse icon.

Cleaning the Touchpad

To clean the touchpad, follow these steps:

1. Turn off the computer.

2. Remove the battery pack(s) and disconnect the power cord.
Wipe the touchpad gently with a clean, dry cloth.

1

3

3. To remove stubborn stains, wipe the touchpad with a damp
cloth moistened with a small amount of dishwashing
detergent.

Looking at the Computer 2-9

chapter

3

ANAGING POWER

M

This computer has convenient features that allow you to manage
power consumption and maximize battery operating time. This
chapter explains power features and software.

Using the Power Switch

Slide the power switch 2 to turn on the computer. When the
power/suspend light 3 turns on, the computer is on. To turn off or
restart the computer while working in Windows, click Shut Down
on the Windows Start menu and follow the directions on the
screen.

If you use the computer frequently, you do not have to turn it off.
Simply press the Suspend button 1 to initiate Suspend when
you’re not using the computer.

Managing Power 3-1

Restarting the Computer

If you need to restart the computer, use one of these options:

Click Start £ Shut Down to access software options for

■

shutting down or restarting the computer.
Press

■

If above options fail, slide the power switch and press the

■

Ctrl+Alt+Delete

NOTE:

Press

to shut down an unresponsive application.

Ctrl+Alt+Delete

again to restart the computer.

Suspend button at the same time to reset or restart the
computer.

When to Turn Off the Computer or Initiate Suspend

If you use the computer frequently, you do not have to turn it

■

off. Simply initiate Suspend when you’re not using it.
If external power is not connected, battery pack(s) continue to

■

drain while the computer is in Suspend, but at a much slower
rate. If you want to charge the battery pack(s) while you’re not
using the computer, connect to external power. The battery
pack(s) charge whether the computer is on or off, but charge
much faster when the computer is off.

If you plan to store the computer for six months or more, turn

■

off the computer and remove the battery pack(s). This reduces
a battery pack’s discharge rate and extends its operating life.

To prevent total battery discharge, turn the computer off if you

■

do not plan on using it in the next 24 hours or more.

3-2 Managing Power

Using Suspend

When you finish working and you want to pause in the middle of
your applications or move the computer to another location,
initiate Suspend by pressing the Suspend button once. The
power/Suspend light will blink slowly.

Suspend has the following benefits:

Puts the computer to sleep for up to 110 hours with a fully

■

charged battery pack (up to 80 hours if you have an internal
modem).

IMPORTANT:

If you plan to be away from the computer 24
hours or more, turn off the computer to prevent total battery
discharge.

Uses very little power.

■

Shuts down most of the major components (hard drive,

■

processor, and display).
Saves your place in the application you were using when

■

Suspend was initiated.

How Suspend Is Initiated

Suspend is initiated in one of two ways:

Manually, at any time, by pressing the suspend button once or

■

by clicking Suspend from the Start menu. The power/Suspend
light will blink slowly.

Automatically, when a predefined timeout is reached (set in

■

the Power Management utility), or when the computer reaches
a critical low battery condition (if Hibernation has been
disabled).

Results of Suspend

When Suspend is initiated, the following occurs:

Computer beeps twice.

■

NOTE:

If system beeps are turned off, beeps are not audible.

Screen clears.

■

Power/Suspend light blinks.

■

Managing Power 3-3

Exiting Suspend

Exit Suspend by pressing the suspend button once. When you exit
Suspend, the following occurs:

Computer beeps twice.

■

Power/suspend light stops blinking and becomes steady.

■

Returns your information to the screen you were using before

■

Suspend was initiated. No information is lost.

IMPORTANT:

The computer will not exit Suspend if a low battery
condition exists and it is not connected to external power. Connect
power and press the Suspend button once to return your
information to the screen.

IMPORTANT:

If the computer is in Suspend and a low battery
condition occurs, the computer automatically initiates Hibernation
(unless Hibernation has been disabled), saves your information to
the hard disk, and turns off the computer. When you turn the
computer back on after inserting a fully charged battery pack or
connecting external power, your information returns to the screen
at the point when Suspend was initiated. No information is lost.

Using Hibernation

Hibernation is a safeguard condition during which all information
in system memory is saved to the hard disk and power to the
computer is turned off. When you turn on the computer and
resume work, your information is returned to the screen exactly
where you left off. No information is lost.

Hibernation has the following benefits:

Since the computer is turned off and there is no drain on the

■

battery pack, there is no limit to the amount of time the
computer can remain in Hibernation.

You can manually save your place in any application or use as

■

a placemarker to pull up a particular screen for a presentation.
Information is automatically saved when the computer reaches

■

a critical low battery condition (if Hibernation has not been
disabled).

NOTE:

Refer to the “Battery Packs” section of the Quick Reference

for information on low battery and critical low battery conditions.

3-4 Managing Power

Initiating Hibernation

Hibernation is initiated in the following ways:

Under Windows 98 using Advanced Power Management

■

(APM), press
£ Control Panel £ Power Management £ Hibernation tab.
Select On.

Under Windows 98 using APM or Advanced Configuration

■

and Power Interface (ACPI), initiate Hibernation by closing
the computer, sliding the power switch, or pressing the
Suspend button.

Fn

Suspend button or select Start £ Settings

+

CAUTION:

initiate Hibernation when a critical low battery condition is reached.
If Hibernation is turned off, the computer initiates Suspend until the
battery pack fully discharges. When this occurs, all unsaved
information is lost.

CAUTION:

initiate Hibernation. Save all data and turn off the computer.

IMPORTANT:

While using the modem with communications

If Hibernation is turned off, the computer does not

If you receive a critical low battery warning, do not

software (on models with an internal modem), the modem will
disconnect when Hibernation initiates or a low battery condition
occurs. After exiting Hibernation or resolving the low battery
condition, restart the communications software to restore the
original modem settings.

Exiting Hibernation

To resume work after Hibernation has initiated, follow these steps:

1. If the battery pack does not have enough charge to exit
Hibernation, insert a fully charged battery pack or connect to
an external power source.

2. Turn on the computer by sliding the power switch. The
computer exits Hibernation. Information saved to the hard disk
returns to the screen at the point when Hibernation initiated.

NOTE:

To stop the restoration of information, press

Fn+Ctrl+Break

Managing Power 3-5

.

chapter

4

EARNING ABOUT BATTERY PACKS

L

This computer has convenient features that allow you to manage
power consumption and maximize battery operating time. This
chapter describes those battery features and utilities.

Using Battery Power

The computer accommodates one or two rechargeable battery
packs at one time in any combination of lithium-ion or nickel
metal hydride. The battery locations are:

Battery bay in the computer

■

DualBay in the computer

■

WARNING:

!

Batteries/battery packs should not be disposed of together with

■

general household waste. In order to forward them to recycling or
proper disposal, please use the public collection system or return
them to Compaq, your authorized Compaq partners, or other
agents.

Your computer is provided with a lithium battery powered Real-

■

Time Clock circuit. There is a danger of explosion and risk of
personal injury if the battery is incorrectly replaced or mistreated.
Do not attempt to recharge the battery, disassemble it, or
immerse it in water or dispose of it in fire. Replacement is to be
done by Authorized Compaq Service Provider using the Compaq
spare designated for this product.For more information about
Real-Time Clock battery replacement, or proper disposal, contact
your Compaq authorized reseller or your Compaq authorized
service provider.

Learning About Battery Packs 4-1

WARNING:

!

hydride battery pack. There is a risk of fire and burns if the battery
pack is handled improperly. Do not disassemble, crush, puncture,
short external contacts, or dispose of in water or fire. Do not expose
to temperatures higher than 60qC. Replace only with the Compaq
spare designated for this product.

Your computer contains a lithium-ion or nickel metal

Charging Battery Packs

The battery packs charge in the following sequence:

First, the primary battery pack in the computer battery bay

■

Then a battery pack in the computer DualBay

■

To charge battery packs, follow these steps:

1. Connect the power cord to the computer and plug it into an
electrical outlet.

2. Turn on the computer if you want to use it while the battery
packs are charging.

NOTE:

The battery charge light turns on (solid) when a battery
pack (in the battery bay or DualBay) is charging; turns off when
fully charged; blinks in low battery condition.

It takes several hours for a battery pack to fully charge when the
computer is turned off. It takes significantly longer to charge each
battery pack when the computer is being used. When the battery
charge light turns off, the battery packs are fully charged.

4-2 Learning About Battery Packs

Discharging Batteries

If two batteries are installed in the computer, battery charge
depletes beginning with the battery pack in the DualBay, then the
battery pack in the battery bay.

Guidelines for Using Battery Packs

If two fully charged battery packs are installed, you can remove
one battery pack while the computer is on without affecting
system operation. With only one battery pack installed, turn off
the computer or initiate Hibernation before removing the battery.

When the computer is in Suspend, you must always have a power
source, either a fully charged battery pack or AC power, before
removing a battery pack.

NOTE:

See the Armada Quick Reference for details on using

battery packs.

Removing a Battery Pack from the Battery Bay

Rechargeable battery packs can be used in the computer battery
bay or DualBay. To remove the battery pack from the battery bay
(if you are using one battery pack), turn off the computer or
connect to AC power, then pull down on the battery pack release
latch 1, and remove the battery pack 2.

Learning About Battery Packs 4-3

Inserting a Battery Pack into the Battery Bay

To insert a battery pack into the battery bay, slide a fully charged
battery pack (label facing up and contacts facing toward the
computer) into the battery bay until it snaps into place.

Adding a Second Battery Pack

The DualBay accommodates a diskette drive (which comes
standard in the computer) or a second battery pack.

Remove the diskette drive from the DualBay, if necessary. To do
so, pull the DualBay release latch on the bottom of the computer
below the touchpad buttons. Then, pull the diskette drive from the
DualBay.

To insert a battery pack into the DualBay, be sure that the label on
the battery pack is facing up and the battery contacts are facing in
toward the computer. Then slide the battery pack into the
DualBay until it clicks into place.

Removing a Battery Pack from the DualBay

To remove a battery pack from the DualBay, follow these steps:

1. Pull down on the battery pack release latch 1 to release the
battery from the DualBay.

2. Remove the battery pack from the DualBay 2.

4-4 Learning About Battery Packs

chapter

5

SING THE INTERNAL

U

Understanding How the Modem Works

The internal modem provides data communications and fax
functionality for applications running under Windows platforms.
Preloaded software drivers are required for modem operation and
allow the modem to communicate with software applications.

NOTE:

modem’s compatability, defaults and specifications, how to use
AT commands and S Registers, and to view code lists and
command sets.

Consult the online Quick Reference to learn about the

ODEM

M

Using the Internal Modem 5-1

Connecting the Modem Cable

Follow these steps to connect the modem cable:

1. Connect one end of the modem cable into the RJ-11 jack on
the left side of the computer.

2. Plug the opposite end into a standard telephone wall jack.

CAUTION:

standard telephone jacks but are not compatible with analog devices
such as modems. Be sure the modem cable is connected to a
regular analog phone line. Plugging the modem into a digital line will
result in no dial tone and may cause permanent damage to the
modem from excessive current

Wall jacks for digital PBX systems may resemble

.

Changing the Country Selection

The internal modem is configured to meet operating approval in
the country where you purchased your computer. If the modem is
used in other countries, the country selection needs to be changed
to meet the telecommunications regulations for that country.

NOTE:

included in the selection list of the country selection application.

,I\RXDUHUXQQLQJ:LQGRZV

The internal modem supports specific countries that are

1. Click Start £ Settings £ Control Panel £ double-click the
System icon.

2. Click the Device Manager tab.

3. Double-click the modem icon, then double-click your modem.

5-2 Using the Internal Modem

4. Click the Country Setting for Modem tab, then select the
country from the List of Countries.

5. If you are traveling, click the Change Country button. You
will be asked to confirm this setting at each restart. If you have
permanently relocated to the country, click the Home Country
button, then click the Change Country button.

6. Click Yes to confirm your country selection, then click Yes to
restart your computer.

If you are running Windows NT 4.0:

1. Click Start £ Settings £ Control Panel £ double-click the
CSA Control Panel.

2. Select the country from the List of Countries.

3. If you are traveling, click the Change Country button. You
will be asked to confirm this setting at each reboot. If you
have permanently relocated to the country, click the Home
Country button, then click the Change Country button.

4. Click Yes to confirm, then click Yes to restart your computer.

Using the Internal Modem 5-3

chapter

6

SING

U

The computer is equipped with a versatile feature that allows you
to connect credit card-sized options called PC Cards (PCMCIA).
They include portable external devices, such as modem, MPEG,
hard drives, or network PC Cards.

PC C

Types of PC Cards

PC Cards are credit card-sized options that expand the capability
of the computer by giving you the freedom to add and remove
cards when you want to perform various tasks. And, because
they’re small and lightweight, PC Cards are mobile.

PC Cards come in different sizes: Type I, Type II, and Type III.
They all have 68-pin connectors. And they’re all about the same
length and width as a credit card, but vary in thickness.

ARDS

Type I cards, usually memory cards, are the thinnest: 3.3 mm.
Type II cards, such as modem and network cards, are 5.0 mm
thick. And Type III PC Cards, typically hard drives and CardBus
Cards, are the thickest at 10.5 mm.

The PC Card slots on the left side of the computer can
accommodate (at the same time) two Type II, or one Type III PC
Cards.

IMPORTANT:

that support 16- and 32-bit PC Cards. They support the newer
generation of 32-bit (CardBus) PC Cards designed to take
advantage of audio, video, multifunction, and high-speed LAN
capabilities.

On the computer, a Type III PC Card works only in the bottom
slot. Zoomed Video (ZV) cards also work only in the bottom slot.

The PC Card slots on the computer are CardBus slots

Using PC Cards 6-1

The First Time a PC Card Is Inserted

Each PC Card slot is covered by a PC Card slot protector. These
protectors prevent dust or other foreign materials from damaging
the slots. Before using a PC Card in the PC Card slots, remove the
slot protectors by following these steps:

1. Pull out the eject lever that corresponds to the top slot and
open it out 90 degrees. (See “Inserting and Removing a PC
Card” in this chapter for more on using the eject lever.)

2. Press the eject lever to eject the PC Card slot protector inserted
in that slot.

3. Grasp the edges of the PC Card slot protector and slide it out
of the slot.

4. Repeat steps 1 to 3 for the bottom PC Card slot.

NOTE:

Compaq recommends using slot protectors when PC Cards
are not inserted because they prevent dust and other foreign
materials from getting inside PC Card slots.

Inserting and Removing a PC Card

To insert a PC Card, follow these steps:

1. With the 68-pin connector facing in and the label facing up,
insert the PC Card into the PC Card slot.

2. Gently push the card into the slot until it is seated.

NOTE:

pops out.

3. Pull out the eject lever slightly and rotate it back down to
position it flush with computer.

When the PC Card is inserted, the PC Card eject lever

CAUTION:

to the slot.

Forcing a PC Card into a slot can cause damage

To stop a PC Card and remove it, follow these steps:

1. Click the PC Card icon on the taskbar. A list of PC Cards
inserted in the computer appears.

2. Click the PC Card that you want to remove.

IMPORTANT:

Always use the stop procedure for LAN, ATA, or

SCSI PC Cards before removing them.

6-2 Using PC Cards

3. When the message appears that it is safe to remove the card,
pull out the PC Card eject lever
Card slot and open it out as shown.

4. Push the eject lever in 2 to eject the PC Card.

5. Grasp the card and remove it 3. The computer beeps twice to
indicate card removal.

1 that corresponds to the PC

PC Card Software

Windows 98 automatically configures plug and play cards. For
online PC Card information and help, click Start £ Help £ Index.
Then type PC Card and double-click a PC Card topic. Or click
Help £ Contents £ Troubleshooting £ Problem.

Video Features

You can enjoy Zoomed Video (ZV) capability in the bottom PC
Card slot. ZV capability means faster, smoother decompression
and playback of large video files.

You can also take advantage of MPEG capability. MPEG PC
Cards import movies, stills, and other commonly used video files
into your computer.

NOTE:

regarding a specific PC Card, refer to the Compaq PC Card
Solutions list at http://www.compaq.com/support/techpubs/
pcmcia/pccardlist.html or consult the PC Card vendor for
information regarding support available for that card.

If you are using Windows NT 4.0 and have questions

Using PC Cards 6-3

chapter

7

PGRADING THE

U

The computer has a variety of components that are upgradable,
providing plenty of expandability for your system. The memory
and hard drive are upgradable. Models that are not equipped with
a CD-ROM drive or a DVD-ROM drive can be upgraded.

NOTE:

The internal modem is not available in all countries.

Upgrading Memory

The computer memory can be expanded to a total of 160 MB of
memory capacity.

IMPORTANT:

the Hibernation file size to accommodate the additional memory.
When the Hibernation file size increases, it requires more hard
disk space.

If you upgrade the memory, the computer increases

OMPUTER

C

WARNING:

!

Disconnect all power to the computer before installing a memory

■

expansion board. To do so, unplug the power cord and remove
the battery packs and/or diskette drive. Failure to do so can
damage the equipment and expose you to risk of electrical shock.

To reduce the risk of personal injury from hot surfaces, allow the

■

internal system components to cool before touching.

To reduce the risk of electrical shock, always ensure that the

■

modem line is disconnected from the telephone network while
installing your sysem or when opening the equipments
enclosure.

CAUTION:

components. Before touching the memory expansion board, be sure
you are discharged of static electricity by touching a grounded metal
object.

Electrostatic discharge can damage electronic

Upgrading the Computer 7-1

To install additional memory, follow these steps:

1. Turn off the computer and disconnect all external devices.

2. Remove the battery pack from the battery bay and the diskette
drive or battery pack from the DualBay.

3. Turn the computer bottom side up and remove the three
screws as shown.

NOTE:

Set the screws aside in a safe place.

4. While holding the bottom panel, gently turn the computer top
side up.

5. Lift the keyboard 90 degrees toward the display, exposing the
internal components.

NOTE:

The keyboard will remain connected by its ribbon
cable. Make sure that the keyboard leans back against the
display and is securely out of the way while the memory
compartment is being accessed.

7-2 Upgrading the Computer

6. Remove the existing memory board by pulling the metal
spring retention tabs

1 (on each side of the memory board)
away from the board to release it. The memory board will pop
out.

7. Gently slide out the memory board at a 45 degree angle 2.

IMPORTANT:

To protect the connectors on the memory board,
remove the board at a 45 degree angle. Do not pull the board
straight up.

Upgrading the Computer 7-3

8. Insert the new memory board at a 45 degree angle and gently
slide it into place until it is correctly seated.

NOTE:

The memory board is keyed (notched) slightly off

center to help you position it correctly.

9. Rotate the memory board down until it snaps into place.

10. Replace the keyboard by gently positioning it back down

over the internal components. Close the display.

IMPORTANT:

Align the top of the keyboard with the four tabs
denoted by arrows in the illustration to ensure correct
positioning.

7-4 Upgrading the Computer

11. Gently turn the computer back over and replace the three

screws on the bottom.

12. Reconnect power to the computer and turn it on. The

computer automatically recognizes the new memory and
reconfigures the system.

Upgrading the Hard Drive

You can easily upgrade your hard drive to a larger capacity.
Contact your Compaq authorized service provider for additional
information on hard drive upgrades available for your model.
Consult the documentation that comes with the hard drive for
instructions on installation.

Adding an Optical Disc Drive

Some models come standard with an internal CD-ROM drive or
DVD-ROM drive. Models without an internal optical disc drive
are easily upgradable can easily add an optional CD-ROM drive.
If your model comes with a CD-ROM drive, you can upgrade to a
DVD-ROM drive. Contact your Compaq authorized service
provider for additional information. Consult the documentation
that comes with the drive for installation instructions.

Upgrading the Computer 7-5

chapter

8

ROUBLESHOOTING AND

T

ECHNICAL SUPPORT

T

NOTE:

power is not available or the display is not operating properly. For
a more complete listing of other possible problems and their
solutions, refer to the “Troubleshooting” section in the online
guide. To access the online Quick Reference, click Start £
Compaq Information Center £ Compaq Armada Quick Reference.
Or click the Armada Quick Reference icon on the desktop.

This chapter provides troubleshooting help when computer

Checklist

If you encounter some minor problem with your computer or
software application, first go through the following checklist for
possible solutions before calling Customer Support:

Is the computer connected to an external power source, or

■

does it have a fully charged battery pack installed?
Is the computer turned on and the power/suspend light on?

■

Are all cables connected properly and securely?

■

Have you installed printer drivers for each application?

■

Did the diskette drive contain a nonbootable diskette when

■

you turned on the computer?

If correcting the items on the Checklist does not solve the
problem, you may wish to run the Computer Checkup utility.
Refer to the “Software” section of the online Quick Reference. To
access the online Quick Reference, click Start £ Compaq
Information Center £ Compaq Armada Quick Reference. Or click
the Armada Quick Reference icon on the desktop.

Troubleshooting and Technical Support 8-1

Troubleshooting

Problem Possible Cause Solution

Computer won’t turn
on when battery
pack(s) are inserted
and AC power is
unplugged.

Keyboard and
pointing device are
locked.

Computer won’t
turn on when
battery packs are
not inserted.

Battery pack(s) are
discharged.

You initiated
QuickLock.

Computer is not
connected to a
power source.

Connect the computer to
an external power source
and charge the battery
pack(s).

Enter your power-on
password to exit
QuickLock.

If NumLock is on (the

NOTE:

embedded numeric keypad
is active), hold down the

Fn

key while typing to enter a
non-numeric password;
pressing Fn temporarily
toggles NumLk off. Press
Fn+Shift to type any
uppercase characters.

Insert battery pack(s) or
connect to AC power,
Automobile Adapter, or
convenience base.

Computer turned
off while it was left
unattended and
power indicator is
off.

Screen is blank and
the screen on an
external monitor
displays
information.

Cables to the
external power
source are
unplugged.

System initiated
Hibernation due to
a low battery
condition.

System initiated
Hibernation due to
user’s power
specifications.

External monitor was
turned on before the
computer was turned
on.

Ensure that cables
connecting computer and
external power source are
plugged in properly.

Replace the battery pack(s)
with fully charged batteries
or connect the computer to
an external power source.
Then turn on the computer.

Click the Hibernation tab on
the Power icon to adjust
settings.

Press the Fn+F4 hotkeys
to display information on
the computer display;
press the hotkeys again to
display information
simultaneously.

Continued

8-2 Troubleshooting and Technical Support

Troubleshooting

Continued

Problem Possible Cause Solution

Screen is blank and
keyboard is locked.

QuickLock and
QuickBlank were
initiated.

Screen is blank. You may have a

screen blanking
utility installed.

Brightness/contrast
needs adjusting.

Screen has
overheated.

Screen is blank and
the power/suspend

System is in
Suspend.

indicator is blinking.

System is in
Suspend and
QuickLock/
QuickBlank has
initiated.

Type your power-on
password to unlock the
keyboard and pointing
device and return
information to the screen.

Press any key and/or enter
your password.

Use the hotkeys to adjust
the brightness/contrast.

On models with color

NOTE:

TFT displays, contrast is
not applicable.

If computer is in direct
sunlight, move it and allow
it to cool off.

Press the Suspend button
to exit Suspend.

Exit Suspend and enter
your power-on password.

Screen is blank, the
power/suspend
indicator is blinking,
and the battery
charge indicator is
blinking.

System has entered
a low battery
condition.

If available, immediately
connect the computer to an
external power source or
replace the battery pack.

If another power source is
not immediately available
and Hibernation is disabled,
attempt to exit Suspend and
save any open files.
However, the computer may
not have enough power to
do this.

If Hibernation has not
been disabled, you can let
the computer initiate
Hibernation. Do not
interfere with the hiberna­tion process. Once the
computer has turned off,
replace the battery pack or
connect the computer to
another power source.

Troubleshooting and Technical Support 8-3

Technical Support

If you cannot solve a problem using the troubleshooting tips, you
may need to call technical support. To contact Compaq Customer
Support, see the “Worldwide Telephone Numbers” in Appendix A
in this guide.

To receive the fastest possible solution when you call, have the
following information available when you call:

The model name of your computer

■

Serial number on the back of the computer

■

Purchase date on invoice

■

Conditions under which the problem occurred

■

Error messages that occurred

■

Hardware configuration

■

Type of printer connected

■

Hardware and software you are using

■

Your Windows 98 product identification number (PIN).

■

To locate the PIN number, click Start £ Settings £ Control
Panel £ then double-click the System icon £ click the
General tab. Your PIN number is below your name.

The printed error message log from Computer Checkup

■

(TEST), or a list of the devices and error messages received
Contents of View System Information (INSPECT), as well as

■

the CONFIG.SYS and AUTOEXEC.BAT files

8-4 Troubleshooting and Technical Support

appendix

A

OMPAQ CUSTOMER SUPPORT

C

Worldwide Telephone Numbers

Locate your country and type of assistance you need from the
following table. Use the phone numbers for “Eastern Europe,
Middle East, and Africa” for countries in those regions that are not
listed individually.

When calling to request technical assistance for your computer,
please have your computer serial number available.

Information and technical assistance are also available from the
Compaq Internet site at http://www.compaq.com

NOTE:

*Indicates domestic numbers not available internationally.

Telephone numbers are subject to change without notice.

.

Worldwide Telephone Numbers

Country

Location

Argentina

General Information
Technical Support
Fax

Australia

General Information
Customer Support
Technical Support

Code Telephone Number

+54
+54
+54

+61
+61
+61

-1-704-3800
38-1-704-00

-1-704-3809

-2-9911-1999
1 300 368 369

-2-9911-1955

PaqFax

+61

-2-9911-1982

Continued

Compaq Customer Support A-1

Worldwide Telephone Numbers

Location

Austria

Continued

Country
Code Telephone Number

General Information
Technical Support
Technical Support Fax
Ordering Software Backup

Belgium/Luxembourg

Infoline
Compaq Care Center*

Compaq Care Center Fax

General Fax
BBS
Ordering Software Backup
Ordering Software Backup Fax

+43
+43
+43
+31

Bel +32
Bel

Lux

Bel +32
Lux+352
+32
+32
+32
+32

01-7956-7700
01-7956-7700
01-7956-7999

-55-538-43-39

-02/713.13.00
0900-102.01
(6.05BEF/18s)
089/89.232
(12.5 LF/min)
02/713.14.44

49.14.40
02/725-22-13
02/716-95-92
02/716-96-78
02/716-96-79

Brazil

General Information +55 -(11) 5188-4600

Canada

General Information
Product Information*
Technical Support*

Customer Support*
Order Software Backup*
Battery Pack Recycling*

Caribbean

Technical Support 1-281-518-2200

Chile

General Information
Technical Support

* Indicates domestic numbers not available internationally.

+56
+56

1-905-707-1715
1-800-567-1616
1-800-OKCOMPAQ

(1-800-652-6672)
1-800-263-5868
1-800-952-7689
1-800-263-5868

-2-200-8100

-2-225-9490

Continued

A-2 Compaq Customer Support

Worldwide Telephone Numbers

Location

China

Continued

Country
Code Telephone Number

General Information
Technical Support
Customer Response Center
BBS
PaqFax
Verification Center
Management Service Center

Colombia

General Information
Technical Support

Czech Republic

General Information

Technical Support

Denmark

General Information
Technical Support

+86
+86
+86
+86
+86
+86
+86

+57
+57

+42
+42

+45
+45

-10-6831-3399

-10-6834-6721

-10-6834-6738

-10-6834-6709

-10-6834-6724

-10-6834-6739

-10-6831-3399 ext. 5873

-1-312-0201

-1-523-1800

(02) 22 187 111
(02) 22 187 111

-45-90-45-90

-45-90-45-45

Eastern Europe, Middle East, and Africa

Technical Support and
Information

Technical Support Fax

Ecuador

General Information [phone]

Finland

General Information
Technical Support

France

General Information*

Technical Support*

Technical Support +33

* Indicates domestic numbers not available internationally.

+358
+358

[phone]

-1-402-6833

-1-402 6855

0203-206-720

0803 804 805
(1,09 FTTC/mn)

0803 813 823
(1,09 FTTC/mn)

0141 918 700

Continued

Compaq Customer Support A-3

Worldwide Telephone Numbers

Location

Germany

Continued

Country
Code Telephone Number

General Information*

General Information Fax*

All Products Fax*

Portables Hotline

QuickLine (BBS)*

Order Software Backup

Greece

General Information
Fax

Hong Kong

General Information
Technical Support
PaqFax

+30
+30

+852
+852
+852

0180/3 22 12 21
(0,24 DM/min.)

0180/3 22 12 20
(0,24 DM/min.)

0180/5 21 21 17
(0,48 DM/min.)

0180/5 21 21 11
(0,48 DM/min.)

0180/5 21 21 18
(0,48 DM/min.)

0130/81 10 81 (toll free)

[phone]
[phone]

-28681600

-90116633

-28671648

Hungary

General Information
Technical Support
Customer Support
Email

India

General Information
PaqFax
BBS

Israel

General Information
Fax
Technical Support

* Indicates domestic numbers not available internationally.

+36
+36
+36
+36

+91
+91
+91

+972
+972
+353

-1-457-3650

-1-457-3680

-1-457-3650
[e-mail]

-80-559-6023

-80-559-8989

-80-559-8900

[phone]
[phone]

-1-402-6833

Continued

A-4 Compaq Customer Support

Worldwide Telephone Numbers

Location

Italy

Continued

Country
Code Telephone Number

Presales Information*
Technical Support
BBS
Order Software Backup
Fax

Japan

General Information*
Technical Support*
Windows 95 Support*
Ordering Software Backup*
FaxStation

Korea

Product Information
Technical Support
Customer Support*

Malaysia

+39
+39

+39

+82
+82

167 464911
[phone]
[phone]
167 859030
[phone]

0120-101-589
0120-101-589
0120-505-589
0120-250-589
81-3-5402-0991

-2-3470-0700

-2-523-3575
080-902-7777

General Information
Customer Response Center

Mexico

General Information
Technical Support
PaqFax

Netherlands

General Information
Customer Support*

Fax*

New Zealand

General Information
Technical Support
Customer Support Center

* Indicates domestic numbers not available internationally.

+60
+60

+52
+52
+52

[phone]

+64
+64
+64

-3-754-1122

-3-754-1155

5-229-7900
5-262-7180
5-229-7920

0900-1681616
(Dfl. 0.75/min)

0900-8991116
(Dfl. 0.40/min)

-9-307-3969

-9-379-4646

-9-379-7001

Continued

Compaq Customer Support A-5

Worldwide Telephone Numbers

Location

Norway

Continued

Country
Code Telephone Number

General Information
Technical Support*
Technical Support Fax

Peru

General Information [phone]

Poland

General Information
Technical Support

Portugal

General Information
Technical Support
Fax

Russia

General Information
Technical Support

Singapore

+47
+47
+47

+48
+48

+351
+351
+351

+7
+7

-22-07-20-20

-22-07-20-20
22-07-20-21

(22)-630-3535
(22)-630-3535

-1-412-8400

-1-412-8460

-1-412-0654

095967-1700
095-967-1700

General Information
Customer Support Center
PaqFax

South Africa

General Information
Technical Support

Spain

General Information
Technical Support
Software Fulfillment*
Fax

* Indicates domestic numbers not available internationally.

+65
+65
+65

+27
+27

+34
+34

+34

-750-3030

-750-3030

-750-4514

11 356 4444
11 483 3411

90 210 14 14
91-377-81-87
900-993103
91 634 88 11

Continued

A-6 Compaq Customer Support

Worldwide Telephone Numbers

Location

Sweden

Continued

Country
Code Telephone Number

General Information
Sales Information

and Key Account Support
Technical Support*

Technical Support Fax

Switzerland

InfoLine*
Hotline (German)
Hotline (French)
QuickLine (BBS)
Ordering Backup Software*

Taiwan

General Information
Technical Support

Thailand

General Information [phone]

+46

+46

+46

+41
+41
+41

+886
+886

[phone]

[phone] 40
0729-36 20 00

(75 SK per call)
(08) 587-71143

0844 844 111
01/838 22 22
01/838 22 23
01/838 24 21
0800 556 206

-2-7351000

-2-3761170

Turkey

General Information
Fax

United Arab Emirates (Dubai)

General Information [phone]

United Kingdom

General Information*
General Information
FaxPaq
QuickLine Bulletin Board

* Indicates domestic numbers not available internationally.

+90
+90

+44
+44
+44

[phone]
[phone]

0845-270 4000

-141-270 4000

-181-332-3550

-181-332-9499

Continued

Compaq Customer Support A-7

Worldwide Telephone Numbers

Location

United States

Continued

Country
Code Telephone Number

Product Information*
Technical Support*

PaqFax*
Download Facility*

(modem access only)
Ordering Software Backup*
Battery Pack Recycling*

Venezuela

General Information
Technical Support

* Indicates domestic numbers not available internationally.

+58
+58

1-800-345-1518
1-800-OKCOMPAQ

(1-800-652-6672)
1-800-345-1518, Option 1

1-281-518-1418
1-800-952-7689
1-800-524-9859

-2-953-0854

-2-953-9705

A-8 Compaq Customer Support

appendix

B

EGULATORY NOTICES

R

Federal Communications Commission Notice

This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different

■

from that to which the receiver is connected.
Consult the dealer or an experienced radio or television

■

technician for help.

Modifications

The FCC requires the user to be notified that any changes or
modifications made to this device that are not expressly approved
by Compaq Computer Corporation may void the user’s authority
to operate the equipment.

Regulatory Notices B-1

Cables

Connections to this device must be made with shielded cables with
metallic RFI/EMI connector hoods to maintain compliance with
FCC Rules and Regulations.

Declaration of Conformity for products marked with the FCC
logo - United States only

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Canadian Notice

This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.

Avis Canadien

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German Notice

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HQYLURQPHQW

B-2 Regulatory Notices

European Notice

Products with the CE Marking comply with both the EMC
Directive (89/336/EEC) and the Low Voltage Directive
(73/23/EEC) issued by the Commission of the European
Community.

Compliance with these directives implies conformity to the
following European Norms:

EN55022 (CISPR 22)—Radio Frequency Interference

■

EN50082-1 (IEC801-2, IEC801-3, IEC801-4)—

■

Electromagnetic Immunity
EN60950 (IEC950)—Product Safety

■

EN61000-3-2 (IEC1000-3-2) - Power Line Harmonics

■

Japanese Notice

AC Adapter Notice

The AC adapter is for use with IEC 950 products only.

Airline Travel Notice

Use of electronic equipment aboard commercial aircraft is at the
discretion of the airline.

Energy Star Compliance

As an Energy Star Partner, Compaq Computer Corporation has
determined that this product meets the Energy Star guidelines for
energy efficiency. The Energy Star Computers Program was
created by the EPA to promote energy efficiency and reduce air
pollution through more energy-efficient equipment in homes,
offices, and factories. Compaq products achieve this by reducing
the power consumption when not being used. Using the power­saving features will reduce energy use and maximize battery life.

Regulatory Notices B-3

Battery Notice

In North America, dispose of nickel metal hydride or
lithium-ion batteries by taking advantage of the
Compaq battery recycling program. You will be
provided with a postage-paid battery pack mailer
preaddressed to a reclamation facility where the metals
are recycled. Call the telephone number listed for your
location in Appendix A for more information.

Batteries/battery packs and accumulators should not be
disposed of together with the general household waste.
In order to forward them to recycling or proper
disposal, please use the public collection system or
return them to Compaq, your authorized Compaq
Partners, or their agents.

Power Cord Notice

If you were not provided with a power cord for your computer or
for an AC power accessory intended for use with your computer,
you should purchase a power cord that is approved for use in your
country.

The power cord must be rated for the product and for the voltage
and current marked on the product’s electrical ratings label. The
voltage and current rating of the cord should be grater than the
voltage and current rating marked on the product. In addition, the
diameter of the wire must be a minimum of 0.75 mm
and the length of the cord must be between 5 feet (1.5 m) and 6.5
feet (2 m). If you have questions about the type of power cord to
use, contact your Compaq authorized service provider.

WARNING:

!

equipment, a power cord should be routed so that it is not likely to
be walked on or pinched by items placed upon it or against it.
Particular attention should be paid to the plug, electical outlet, and
the point where the cord exits from the product.

To reduce the risk of personal injury or damage to the

2

/18AWG,

Safety Instructions

When using this device, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and personal
injury, including the following:

B-4 Regulatory Notices

WARNING:

!

bath tub, wash bowl, kitchen sink, laundry tub, or swimming pool.

Do not use this product near water, for example, near a

WARNING:

!

There may be a remote risk of electrical shock from lightning.

WARNING:

!

vicinity of the leak.

WARNING:

!

manual. Do not dispose of batteries in a fire as they may explode.
Please use the public collection system or return them to Compaq,
your authorized Compaq Partners, or their agents.

Avoid using this product during an electrical storm.

Do not use this product to report a gas leak in the

Use the power cord and batteries indicated in the

Regulatory Agency Identification Numbers

The following Compaq-approved options have been evaluated for
use with your computer. These Compaq approved options can be
identified by their assigned series numbers that are listed below.
To ensure continued reliable and safe operation of your computer,
only these options should be used.

System Series Number

Notebook CPUs PP2030

■

Options Series Numbers

56Kbps Internal Modem

■

Lithium Ion Battery Pack

■

Convenience Bases

■

NC1005
2921A
2925, 2926, PP2005A,

PP2005B

Extended life NiMH Battery

■

2921

Pack
External Battery Charger

■

Automobile Adapter

■

2923
2874

Laser Safety

All Compaq systems equipped with Laser Products comply with
appropriate safety standard including IEC 825. With specific
regard to the laser, the equipment complies with laser product
performance standards set by government agencies as a Class 1
laser product. It does not emit hazardous light; the beam is totally
enclosed during all modes of customer operation and maintenance.

Regulatory Notices B-5

CDRH Regulations

The Center for Devices and Radiological Health (CDRH) of the
U.S. Food and Drug Administration implemented regulations for
laser products on August 2, 1976. These regulations apply to laser
products manufactured from August 1, 1976. Compliance is
mandatory for products marketed in the United States.

WARNING:

!

procedures other than those specified herein or in the laser
products installation guide may result in hazardous radiation
exposure.

Use of controls or adjustments or performance of

This system is classified as
a CLASS 1 LASER
PRODUCT. This label may
be located on the outside of
your system. A similar
label also appears on the
internal laser product
installed in your system.

LASER INFO

Laser Type: Semiconductor GaAIAs
Wave Length: 780 +/- 35 nm
Divergence Angle: 53.5 Degree +/- 1.5 Degree
Output Power: Less than 0.2mW or 10,869 Wxm

-2sr-1

Polarization: Circular
Numerical Aperture: 0.45 +/- 0.04

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B-6 Regulatory Notices

NDEX

I

A

audio

built-in microphone, 2-5
microphone-in jack, 2-2
stereo speaker/headphone jack, 2-2
stereo speakers, 2-5
volume control buttons, 2-2

automatically initiated Suspend, 3-3

B

battery pack

battery charge light, 2-2
charge sequence, 4-2
discharging, 4-3
guidelines for removing, 4-3
problems, 8-2
troubleshooting, 8-2

beeps

when exiting Suspend, 3-4

bottom components, 2-4

C

cable lock, 2-3
CD-ROM drive

upgrading, 7-1, 7-5
charging battery packs, 4-2
checklist for solving problems, 8-1
Compaq Customer Support

before you call, 8-4

worldwide telephone numbers, A-1
components

bottom, 2-4

front and right side, 2-2

keyboard, 2-5

left side, 2-1

rear, 2-3
computer

registering, 1-6

upgrading, 7-1
computer setup

completing, 1-5

operating the computer during, 1-4

connectors

AC power, 2-1
docking, 2-3
external monitor, 2-3
keyboard/mouse, 2-4
parallel, 2-3
serial, 2-3

conventions used in guide, ix

D

display

brightness control, 2-7
contrast control, 2-7
external monitor, 2-7
problems, 8-2

drives

adding an optical disk drive, 7-5
upgrading the hard drive, 7-5

DualBay

inserting battery pack in, 4-4
removing battery pack from, 4-4

E

embedded numeric keypad, 2-8
energy efficiency measures

Compaq battery recycling program,

B-4

Energy Star Partner, B-4

external monitor, 2-7

G

Guidelines for Using Battery Packs, 4-3

H

hard drive light, 2-5
Hibernation, 3-4

benefits, 3-4
exiting, 3-5
initiating, 3-5
system-initiated, 3-4, 3-5

hotkeys

battery gauge utility, 2-7
brightness control, 2-7
contrast control, 2-7
power management, 2-7

Index I-1

QuickBlank, QuickLock, 2-7
switching displays, 2-7

I

information about the computer

finding, 1-6
online, 1-6
printed information, 1-5, 1-6

O

online resources

locating, 1-6

operating system

removing the preinstalled, 1-5
restoring preinstalled, 1-5

Optical disk drive

adding, 7-5

K

keyboard

components, 2-5
numeric keypad, 2-8
special function keys, 2-6

L

language

choosing a, 1-4

lights

caps lock light, 2-5
diskette drive light, 2-5
hard drive light, 2-5
NumLock light, 2-5
power/suspend light, 3-1, 3-3
scroll lock light, 2-5

M

P

PC Cards

CardBus slots, 6-1
inserting, 6-2
MPEG PC Cards, 6-3
removing, 6-2
the first time a card is inserted, 6-2
types, 6-1
using with Windows NT, 6-3
Zoomed Video, 6-3

pointing device

touchpad, 2-9

power

problems, 8-2
restarting the computer, 3-2
switch, 3-1
when to turn off, 3-2

power management

hotkeys, 2-7

programmable keys

assigning, 2-7

memory

installing additional, 7-2
upgrading, 7-1

modem

connecting, 5-2
modem compartment, 2-4
modem port, 2-1
using, 5-1

MPEG PC Cards, 6-3

N

number, serial, 2-3
numeric keypad, 2-8

using embedded, 2-8

I-2 Index

Q

QuickBlank, 2-7
QuickLock, 2-7

R

registering the computer, 1-6
regulatory notices, B-1

S

U

security

security slot, 2-3
serial number

location, 2-3
software

removing the preinstalled, 1-5

restoring preinstalled, 1-5
sound

warning beeps, 2-7
support, Compaq, A-1
Suspend

beeps when exiting, 3-4

button, 2-5, 3-1

exiting, 3-4

in low battery, 3-4

initiating, 3-3

results, 3-3
symbols used in guide, ix

T

telephone numbers

worldwide Compaq support, A-1
touchpad

cleaning, 2-9

customizing, 2-9

using, 2-9
troubleshooting

battery pack, 8-2

checklist, 8-1

display screen, 8-2

power, 8-2

upgrading the computer

memory, 7-1

upgrading the computer

hard drive, 7-5
Optical Disc Drive, 7-5

V

volume control

how to use, 2-2
location, 2-2

W

Windows NT

using PC Cards, 6-3

Index I-3

I-4 Index