Compaq Armada 1100, Armada 1120 Reference Manual

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Notice
The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE
FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
1996 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A. Compaq, LTE, Contura, Registered U. S. Patent and Trademark Office.
Armada is a trademark of Compaq Computer Corporation. Contura Registered in the Philippines Patent Office Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Reference Guide
Compaq Armada 1100 Family of Personal Computers
Second Edition (November 1996) First Edition (June 1996) Part Number 262446-002
Compaq Computer Corporation
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Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected. Consult the dealer or an experienced radio or television
technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations.
Airline Travel Notice
Use of electronic equipment aboard commercial aircraft is at the discretion of the airline.
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European Notice
Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.
Compliance with these directives implies conformity to the following European Norms:
EN55022 (CISPR 22)-Radio Frequency Interference
EN50082-1 (IEC801-2, IEC801-3, IEC801-4)-Electromagnetic
Immunity EN60950 (IEC950)-Product Safety
Canadian Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Japanese Notice
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Battery Notice
WARNING:
!
!
In North America, dispose of nickel metal hydride batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled.
In Europe, do not dispose of batteries with general household waste. Dispose of or recycle them by using the public collection system or returning them to Compaq, your authorized Compaq Partners, or their agents.
real-time clock circuit. There is a risk of explosion and injury if the battery is incorrectly replaced or handled improperly. Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done by a Compaq authorized service provider using the Compaq spare part for this computer.
WARNING:
There is a risk of fire and chemical burn if the battery pack is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose it to temperatures higher than 60 degrees C.
This computer contains an internal lithium battery-powered
The computer contains a nickel metal hydride battery pack.
Energy Star Compliance
As an Energy Star Partner, Compaq Computer Corporation has determined that this product meets the Energy Star guidelines for energy efficiency. The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. Compaq products achieve this by reducing the power consumption when not being used. Using the power-saving features will reduce energy use and maximize battery life.
Agency vii
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Contents
Preface
Using This Guide
Chapter 1
Finding Information About Your Computer
Printed and Online References...................................................1-1
Ordering Backup Diskettes ........................................................1-2
Worldwide Telephone Numbers.................................................1-3
Chapter 2
Taking a Look at the Computer
Front and Side Components.......................................................2-2
Keyboard Components...............................................................2-3
Status Panel Indicators...............................................................2-4
Integrated Trackball...................................................................2-5
Rear Components.......................................................................2-6
Bottom Components ..................................................................2-7
........................................................................................ xv
Chapter 3
Using the Keyboard
Keyboard Components...............................................................3-2
Using the Hotkeys......................................................................3-3
Customizing the Popup Window.........................................3-5
Using the Special Function Keys ...............................................3-6
Using the Numeric Keypad........................................................3-7
Chapter 4
Managing Power
Power Button .............................................................................4-2
Standby (also called Suspend).............................................4-3
Hibernation..........................................................................4-4
When to Turn Off the Computer..........................................4-5
Contents ix
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Using AC Power ........................................................................4-6
To connect an AC Adapter ..................................................4-6
Using Battery Power..................................................................4-7
Reading the Battery Gauge..................................................4-7
Resolving a Low-Battery Condition....................................4-8
Extending Battery Pack Operating Time .............................4-9
Removing the Battery Pack...............................................4-10
Inserting the Battery Pack..................................................4-12
Charging the Battery Pack.................................................4-13
Power Properties......................................................................4-14
Turning Hibernation Off or On..........................................4-15
Battery Conservation Levels..............................................4-16
Chapter 5
Using Security
Setting Passwords Properties .....................................................5-2
Power-On Password...................................................................5-2
Establishing a Power-On Password ....................................5-2
Entering the Power-On Password........................................5-3
Deleting/Changing the Power-On Password........................5-3
If You Forget Your Power-On Password.............................5-3
Establishing a Setup Password...................................................5-4
Deleting/Changing a Setup Password..................................5-4
Identifying Quick Controls.........................................................5-5
Initiating Quick Controls.....................................................5-5
Using a Cable Lock....................................................................5-7
x Contents
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Chapter 6
Upgrading the Computer
Installing Software.....................................................................6-2
Adding Memory.........................................................................6-3
Chapter 7
Connecting External Equipment
Device Manager Utility..............................................................7-1
Add New Hardware Icon............................................................7-2
Connecting a Printer...................................................................7-2
Connecting an AC Adapter ........................................................7-3
Connecting an Auto Adapter......................................................7-4
Connecting an External Enhanced Keyboard.............................7-5
Connecting an External Monitor................................................7-6
Connecting a Mouse or External Trackball................................7-7
Chapter 8
Working with PCMCIA Devices
Types of PC Cards .....................................................................8-2
Inserting a PC Card....................................................................8-4
Removing a PC Card..................................................................8-6
Chapter 9
Caring for the Computer
Routine Care ..............................................................................9-2
Travel Guidelines.......................................................................9-3
Shipping Guidelines...................................................................9-4
Contents xi
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Chapter 10
Diagnostics
Accessing Diagnostics ..........................................10-1
Accessing Diagnostics from Windows..............................10-1
Running Computer Checkup (TEST).......................................10-2
Running the View System Information(Inspect Utility)...........10-4
Chapter 11
Troubleshooting
Checklist ..................................................................................11-1
Interpreting Messages on the Screen........................................11-2
Solving Minor Problems..........................................................11-2
Solving Battery Problems..................................................11-3
Solving Diskette/Diskette Drive Problems ........................11-6
Solving Hard Drive Problems............................................11-7
Solving Hardware Installation Problems ...........................11-8
Solving Keyboard and Embedded Numeric
Keypad Problems...............................................................11-9
Solving Memory Problems..............................................11-10
Running the Monitor Self-Test........................................11-10
Solving PC Card (PCMCIA Card) Problems...................11-11
Solving Power Problems .................................................11-13
Solving Printer Problems.................................................11-14
Solving Display Screen Problems....................................11-15
Solving Software Application Problems..........................11-17
Solving Sound Problems .................................................11-17
Solving Trackball/Mouse Problems.................................11-18
Cleaning the Trackball.....................................................11-20
Cleaning the Trackball Assembly....................................11-21
Servicing the Computer..........................................................11-23
Preparing for a Call to Customer Support..............................11-23
xii Contents
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Appendix A
Specifications .........................................................................................
Appendix B
POST Error Messages
..............................................................................B-1
Appendix C
Connector Pin Assignments
....................................................................C-1
Appendix D
Power Cord Set Requirements
General Requirements...............................................................D-1
Country-Specific Requirements ................................................D-2
Appendix E
Regulatory Agency Identification Numbers
...........................................E-1
A-1
.......................................................................................................... I-1
Index
Contents xiii
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Preface
Using This Guide
Purpose
This guide is a supplemental reference that takes you further than Quick Setup with general information about the computer, troubleshooting and diagnostics, and technical specifications.
Symbols and Conventions
The following format conventions distinguish elements of the text throughout this guide:
Key names appear in a boldfaced type looking very much the
way they appear on the keyboard. For example,
Backspace, Tab.
When keys must be pressed at the same time, the action is
represented by the key names and the plus (+) symbol. For example,
Ctrl+Alt+Delete
keys.
Home, End,
The names of files are presented in uppercase italic type
as shown here: FILENAME. The names of commands or directories are presented in uppercase type as shown here: COMMAND or DIRECTORY. Commands that are to be entered at the system prompt are shown on a separate line.
When you need to type something without pressing the
key, you are directed to "type" the information. When you need to type information and press the
are directed to "enter" the information.
Enter
Enter
key, you
xv
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The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to
!
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information.
IMPORTANT:
information or specific instructions.
NOTE:
or interesting points of information.
Text set off in this manner presents clarifying
Text set off in this manner presents commentary, sidelights,
xvi
Preface
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Chapter 1
Finding Information About Your Computer
In this chapter you will learn about the references that come with your computer and where to find them.
References are provided for you in two ways:
As printed materials
As online information accessible from the computer screen
: The printed and online references that come with the
NOTE
computer vary by model.
Printed and Online References
The following printed references come with your computer:
Quick Setup
Reference Guide
Introducing Microsoft Windows 95
Safety & Comfort Guide
Warranty and service information
Customer registration material
The following online references are preinstalled on your computer:
Compaq Reference Guide
Microsoft Windows 95
Safety & Comfort Guide
Compaq Dictionary
The online references installed on the computer include the user's guides, application help, software utilities help, and customer support information. Many are accessible from the Compaq Information Center folder, an icon on the desktop screen, which is also available from the Start menu. Others can be accessed from the application or utility screens.
Finding Information About Your Computer
1-1
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CAUTION: Most online references are available only through the
Windows interface. If you delete Windows, those references will also be deleted. Therefore, Compaq recommends that you not delete Windows software.
Ordering Backup Diskettes
Compaq recommends that you create a backup of the software preinstalled on the computer. Or, for an additional cost, you can order backup diskettes from Compaq for all software preinstalled on this computer.
To order backup diskettes, refer to the "Worldwide Telephone Numbers" listed in this chapter. If an order form is included with your computer, complete the form and return it. Or call one of the numbers listed on the order form.
IMPORTANT
serial number on the bottom of your computer. This number is necessary for all backup diskette purchases.
: Before calling Compaq to place your order, find the
1-2
Finding Information About Your Computer
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Worldwide Telephone Numbers
Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance.
General Information Numbers
—Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider.
Technical Support Numbers
—Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
Customer Support Numbers
—Information on service and support programs including warranty, product catalogs, and white papers.
PaqFax Numbers
—Automatic facsimile response system for technical and product specific information that is transmitted to any fax machine. PaqFax is available 24 hours a day.
Telephone numbers are subject to change without notice.
NOTE:
Worldwide Telephone Numbers
Country
Location
Argentina
Code Telephone Number
General Information
Technical Support
Australia
General Information
Technical Support
PaqFax
Austria
General Information
Technical Support
Ordering Backup Software +31
+54
+54
-1-796-1616
-1-796-1717
61-2-9911-1999
61-2-9911-1955
61-2-9911-1982
0222/8 78-16 16
0222/8 78-16-16
-55-38-43-39
Continued
Finding Information About Your Computer
1-3
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Worldwide Telephone Numbers
Continued
Country
Location
Belgium
General Information
Compaq Care Center
Compaq Care Center Fax
General Fax
FaxPaq
QuickLine
Ordering Backup Software
Ordering Backup Software Fax
Brazil
General Information 55-11-246-7866
Canada
General Information
Code Telephone Number
+32
+32
+32
+32
+32
+32
+32
+32
-2-716-95-11
-2-716-96-96
-2-716-95-85
-2-725-22-13
-2-716-96-99
-2-716-95-92
-2-716-96-78
-2-716-96-79
1-905-707-1715
Technical Support
Customer Support
Ordering Backup Software
Battery Pack Recycling
Caribbean
General Information
Technical Support
Chile
General Information
Technical Support
China
General Information
Technical Support
Colombia
General Information
Technical Support
1-800-OKCOMPAQ (1-800-652-6672)
1-800-263-5868
1-800-952-7689
1-800-263-5868
011-713-514-4220
011-713-518-2200
56-2-274-1911
56-2-274-3007
861-68313399
861-68346721
57-1-312-0201
57-1-345-0266
1-4
Finding Information About Your Computer
Continued
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Worldwide Telephone Numbers
Location
Czech Republic
General Information
Technical Support
Denmark
General Information
Technical Support
Finland
General Information
Technical Support
QuickLine (BBS)
France
General Information
Technical Support
Continued
Country Code Telephone Number
+42
+42
+45
+45
+358
+358
+33
+33
-2-232-8772
-2-232-8772
-45-90-45-90
-45-90-45-45
-0-615-599
9800-206-720
-0-6155 9870
-1-41-33-41-33
-1-41-33-44-55
Germany
Menu Selection
Notebook Hotline
QuickLine
FaxPaq
Hong Kong
General Information
Technical Support
PaqFax
Hungary
General Information
Technical Support
(0,12 DM/2 sec. or 3,60 DM/min.)
0190/88 80 80
0190/88 80 82
(0,48 DM/min.)
0180/5 21 21 18
0180/5 21 21 19
852-28681382
852-90116633
852-28671648
+36
+36
-1-201-8776
-1-201-8776
Continued
Finding Information About Your Computer
1-5
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Worldwide Telephone Numbers
Location
India
General Information PaqFax BBS
Italy
General Information Technical Support Customer Support
Japan
General Information Technical Support Windows 95 Support Ordering Backup Software FaxStation
Continued
Country Code Telephone Number
91-80-559-6023 91-80-559-8989 91-80-559-8900
+39 +39 +39
-2-57-59-03-61
-2-57-59-03-00
-1-67-82-50-12
0120-101-589 0120-101-589 0120-505-589 0120-250-589 81-3-5402-0991
Korea
General Information Technical Support
Malaysia
General Information
Technical Support
Mexico
General Information
Technical Support
PaqFax
Netherlands
General Information
Customer Support
Fax
82-2-3470-07001 82-2-523-3575
82-082-902-77774
603-717-1188
603-718-1636
525-229-7900
525-229-7910
525-229-7920
0182-565805
06-91681616 (Dfl. 0.75/min)
06-8991116 (Dfl. 0.40/min)
QuickLine Bulletin Board
1-6
Finding Information About Your Computer
0182-572366
Continued
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Worldwide Telephone Numbers
Continued
Country
Location
New Zealand
General Information 64-9-307-3969
Norway
General Information
Technical Support
Poland
General Information
Technical Support
Portugal
General Information
Technical Support
Singapore
General Information
Code Telephone Number
+47
+47
+48
+48
+351
+351
-22-07-20-00
-22-07-20-20
-2-630-3535
-2-630-3535
-1-4120132
-1-4120132
65-753-6688
Customer Support Center
PaqFax
South Africa
General Information
Technical Support
Spain
General Information
Technical Support
Sweden
General Information
Technical Support
PaqFax (hämtfax)
QuickLine (BBS)
+34
+34
+46
+46
+46
+46
65-750-3030
65-750-4514
27-11-728-6999
27-11-728-6999
-1-640-1500
-1-640-1302
-8-703-5240
-8-703-5240
-8-703-5225
-8-703-5220
Continued
Finding Information About Your Computer
1-7
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Worldwide Telephone Numbers
Continued
Country
Location
Switzerland
Technical Support
QuickLine Bulletin Board
Ordering Backup Software
PaqFax
Taiwan
General Information
Technical Support
BBS
Thailand
General Information 62-2-679-6222
United Arab Emirates (Dubai)
General Information +97 14 -818100
Code Telephone Number
157/64-00
01/8 38-24 21
155/62-06
01/8 38-22 38
886-2-7351000
886-2-3761170
886-2-3761175
United Kingdom
General Information
FaxPaq
QuickLine Bulletin Board
United States
General Information
Technical Support
Customer Support
PaqFax
Download Facility (modem access only)
Ordering Backup Software
Battery Pack Recycling
Venezuela
General Information 58-2-953-6944
0990-134456
0181-332-3550
0181-332-9499
1-713-514-6864
1-800-OKCOMPAQ (1-800-652-6672)
1-800-345-1518
1-800-345-1518, Option 1
1-713-518-1418
1-800-952-7689
1-800-524-9859
1-8
Finding Information About Your Computer
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Chapter 2
Taking a Look at the Computer
Your notebook computer is equipped with many components, including levers, buttons, indicators, and connectors. This chapter familiarizes you with the components on the computer and how to use them.
External devices such as a printer, serial device, monitor, keyboard, and mouse can be connected to your computer to enhance its functionality. The icons located on the rear of the computer help you identify these connectors. See Chapter 7, "Connecting External Equipment," for more details.
Illustrations and tables on the following pages identify the computer's primary components, including:
Front and side components
Keyboard components
Status panel indicators
Integrated trackball
Rear components
Bottom components
Taking a Look at the Computer
2-1
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Front and Side Components
1
5
7
2
Front and Side Components
3
4
6
Front and Side of the Computer
Ref. Component Function
n
o p q
r s
Handle bracket (2) Allows the handle to be attached
NOTE: To attach the handle, move
the tilt feet aside and rotate the concealed handle brackets toward the rear of the computer
Keyboard tilt feet (2) Tilt the keyboard 4 degrees
Diskette drive Internal drive for 3.5-inch diskettes
PC Card slots Accept one Type III, or two Type II, or
two Type I PC Cards
Display latches (2) Open the computer
PC Card release levers Release PC Cards
t
2-2
Taking a Look at the Computer
Battery compartment button Opens battery compartment
NOTE: Before releasing a card, click the PC Card indicator on the taskbar. Click Stop for the card you want to remove. When the system prompts you to remove the card, swing the top or bottom release lever to the left until the card ejects.
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4
77
1
2
3
5
6
Keyboard Components
Keyboard
Keyboard Components
Ref Component Function
Power button When pressed the first time, turns on the computer.
n
When pressed once after the computer is on, initiates Standby (Suspend). When pressed the second time, exits Standby. See Chapter 4, “Managing Power,” for details.
NOTE: To turn off the computer, use Windows Shut
Down from the Start menu. In case of a severe system lock-up, when the mouse doesn't work and
Ctrl+Alt+Del is not recognized by the unit, use Ctrl+Alt + the power button to shut down the unit.
Status panel Displays computer status indicators.
o
Function keys
p
F1F12 Embedded numeric
q
keypad Cursor keys Allows cursor to move up, down, right, left.
r s
Integrated trackball Moves the pointer around the screen; functions as a
Palm Rest (2) Designed to rest the part of your palms closest to the
t
Used for a specific functions in applications and operating systems.
Allows two operating modes, numeric (if Fn+NumLk key is on) and edit (if Fn+NumLk key is off).
mouse.
wrist when you pause at the keyboard. Do not use the palm rest while you are typing.
Taking a Look at the Computer
2-3
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1
3
5
7
2
4
6
8
Status Panel Indicators
Status Panel Indicators
Status Panel Indicators
Ref. Indicator Function
n
Power/ standby
Turns on when power to the computer is turned on. Blinks when computer is in Standby (Suspend). Turns off when computer is in Hibernation or powered off.
2-4
o
p q
r
s t u
Taking a Look at the Computer
Battery charge
Hard drive Turns on when hard drive is being accessed.
Diskette drive
Battery gauge
Caps Lock Turns on when Caps Lock function is on.
Scroll Lock Turns on when the Scroll key is pressed.
Num Lock Turns on when the NumLk function is on.
Turns on when computer is turned on and when battery is fast charging. Blinks for low-battery condition. Turns off when battery pack is fully charged.
Turns on when diskette drive is being accessed.
Shows voltage remaining in battery pack when running on battery power. Indicators do not represent equal quantities of time. Only one indicator is on at a time. Computer is in a low-battery condition when the indicator next to the - (minus) icon comes on.
. . . . . . . . . . . . . . . . . . . . . . . . .
3
4
2
1
Integrated Trackball
Integrated Trackball
The integrated trackball eliminates the need to carry a mouse when traveling.
The trackball n is designed to be used with either hand for cursor movement and button selection. The top button o functions as a left mouse button, and the bottom button p functions as a right mouse button. The ball q controls the pointer when rolled with your thumb.
Button functions and other trackball features can be customized using the mouse utility located on the Control Panel. To access the mouse utility, click Start, click Settings, click Control Panel, then double-click the Mouse/Trackball icon. Refer to the online Compaq
Reference Guide
NOTE:
For information about cleaning the trackball, refer to
for more information.
Chapter 11, "Troubleshooting."
Taking a Look at the Computer
2-5
. . . . . . . . . . . . . . . . . . . . . . . . .
1
2
3
4
5
Rear Components
Rear Components
Components on the Rear of Computer
Ref. Component Function
n o
p
q
Power connector Connects the AC Adapter cable.
Parallel connector Connects optional parallel devices,
such as a printer.
Serial connector Connects optional serial devices, such
as a mouse or CD-ROM drive.
Keyboard/mouse connector Connects an external keyboard, mouse,
or other pointing device.
r
2-6
Taking a Look at the Computer
External monitor connector
Connects an external monitor.
. . . . . . . . . . . . . . . . . . . . . . . . .
1
2
Bottom Components
Bottom Components
Bottom Components
Ref Component Function
n o
Battery compartment Contains the battery pack.
Memory compartment Contains the optional memory
expansion board.
Taking a Look at the Computer
2-7
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