Page 1
Professional Workstation AP500
Reference Guide
First Edition (July 1998)
Part Number 338521-001
Compaq Computer Corporation
Page 2
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST
INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Co mp u ter
Corporation.
1998 Compaq Computer Corporation.
All rights rese rv ed . Printed in th e U .S.A .
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq , Fastart, R OMPaq, QVision, SmartStart, NetFlex, QuickF in d , PaqFax , registered U n ite d S ta tes
Patent and Trademark Office.
Netelligen t, SoftPaq, QuickB la n k , QuickLoc k a re tra d ema rk s a n d /or se rvic e mark s o f Compaq
Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq Professional W orkst at ion AP500 Reference Guide
First Edition (July 1998)
Part Number 338521-001
Page 3
Contents
About This Guide
Text Conventions ................................................................................................................. ix
Symbols in Text.................................................................................................................... x
Symbols on Equipment.........................................................................................................xi
Getting Help........................................................................................................................xii
Compaq Website.......................................................................................................... xii
Telephone Numbers......................................................................................................xii
Chapter 1
Product Features
Standard Features............................................................................................................... 1-2
SmartStart for Workstations............................................................................................... 1-5
Front Panel Components ....................................................................................................1-6
Rear Panel Components ..................................................................................................... 1-8
Keyboard and Mouse........................................................................................................ 1-10
Special Mouse Functions...........................................................................................1-10
Special Keyboard Functions...................................................................................... 1-10
Windows Logo Key................................................................................................... 1-13
Keyboard Lights........................................................................................................ 1-14
iii
Chapter 2
Compaq Setup and Diagnostic Software
Accessing the Compaq Utilities Menu ................................................................................ 2-1
Computer Setup...........................................................................................................2-2
Computer Checkup (TEST) .........................................................................................2-6
View System Information (INSPECT)......................................................................... 2-7
Create a Diagnostics Diskette......................................................................................2-8
Manage a Diagnostics Partition ................................................................................... 2-9
Exit from This Utility..................................................................................................2-9
ROM BIOS........................................................................................................................ 2-9
Power-On Self-Test..................................................................................................... 2-9
Runtime Services.......................................................................................................2-10
Upgrading the ROM BIOS ........................................................................................ 2-10
Boot Block ROM....................................................................................................... 2-10
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Chapter 3
Intelligent Manageability
Asset Management............................................................................................................. 3-2
Compaq Diagnostics for Windows NT......................................................................... 3-3
Fault Management..............................................................................................................3-4
SMART III Hard Drive Fa ul t Pre d iction...................................................................... 3-5
ECC Fault Prediction and Prefailure Warranty............................................................ 3-5
Proactive Backup.........................................................................................................3-5
Surge-Tolerant Power Supply...................................................................................... 3-5
Thermal Sensor ........................................................................................................... 3-6
Security Management.........................................................................................................3-6
Disabling Diskette Boot or Diskette Write ................................................................... 3-7
Disabling a Serial Port or Parallel Port ........................................................................3-8
Password Security ....................................................................................................... 3-9
QuickLock/QuickBlank.............................................................................................3-15
Cable Lock Provision ................................................................................................ 3-17
Configuration Management..............................................................................................3-19
Upgrading the ROM.................................................................................................. 3-20
FailSafe Boot Block ROM......................................................................................... 3-22
Remote Security Management................................................................................... 3-24
Remote Wakeup and Remote Shutdown .................................................................... 3-25
Dual-State Power Button...........................................................................................3-26
Power Management...................................................................................................3-27
Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware................... 3-28
Compaq Support Software CD Kit and Support from the Com pa q We bsit e ............... 3-29
Integration Management...................................................................................................3-30
Desktop Management Interface................................................................................. 3-30
Compaq Insight Manager and the Insight Management Agents.................................. 3-30
Compaq Management Solutions Partners Program..................................................... 3-31
Chapter 4
Network Communications
Connecting to an Ethernet Network.................................................................................... 4-2
Installing the Network Driver.............................................................................................4-2
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Chapter 5
CD-ROM Drive and PremierSound Audio System
Using the Tray-Load CD-ROM Drive ................................................................................ 5-1
Using CD-ROM Software............................................................................................5-2
Using Audio Compact Discs........................................................................................ 5-3
CD-ROM Drive Precautions........................................................................................ 5-3
PremierSound Audio System.............................................................................................. 5-4
Chapter 6
Hardware Upgrade Preparations
Installation Sequence..........................................................................................................6-2
Reconfiguring the Workstation........................................................................................... 6-3
Removing the Side Access Panel........................................................................................ 6-4
Removing the Front Bezel .................................................................................................. 6-5
Identifying Internal Com ponent s ........................................................................................6-6
Removing the Expansion Board Assembly......................................................................... 6-8
Removing the Removable Hard Drive Cage.......................................................................6-9
Identifying the System Board Components....................................................................... 6-11
v
Chapter 7
Memory Upgrades
Installing Additional Memory ............................................................................................7-1
Important Guidelines for DIMM Installation ............................................................... 7-3
Installing DIMM Modules........................................................................................... 7-3
Chapter 8
Drives
Installing Additional Drives ...............................................................................................8-1
Removing a Blank Drive Bezel for Removable Media Storage Device Installations.... 8-3
Removing a Cooling Shield for a Hard Drive Installation ............................................ 8-4
Locating the Optional Hardware Screws...................................................................... 8-5
Installing a Hard Drive in Bay 5 or 6........................................................................... 8-6
Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3) ..................... 8-9
SCSI Cable and Guidelines ..............................................................................................8-11
SCSI Cables.............................................................................................................. 8-11
SCSI Guidelines for Installing SCSI Devices............................................................ 8-12
SCSI Guidelines for Optimizing Performance............................................................ 8-13
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Chapter 9
Expansion Boards
Identifying the PCI and ISA Expansion Slots ..................................................................... 9-2
Installing a PCI or an ISA Expansion Board...................................................................... 9-4
Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot.......9-6
Installing and Removing an AGP Graphics Controller....................................................... 9-6
Chapter 10
Processors
Installing an Additional Processor.................................................................................... 10-1
Upgrading the Processor ................................................................................................... 10-3
Chapter 11
Troubleshooting
Checklist for Minor Problems...........................................................................................11-1
Troubleshooting Common Problems.................................................................................11-3
Minor Problems......................................................................................................... 11-3
Diskette Drive Problems............................................................................................ 11-5
Display Problems...................................................................................................... 11-6
Audio Problems.........................................................................................................11-8
Printer Problems........................................................................................................ 11-8
Hardware Installation Problems................................................................................. 11-9
Network Problems ................................................................................................... 11-10
Memory Problems................................................................................................... 11-14
CD-ROM Drive Problems....................................................................................... 11-15
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Page 7
Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice................................................................... A-1
Class A Equipment............................................................................................................ A- 1
Class B Equipment............................................................................................................ A-2
Modifications............................................................................................................. A-2
Cables........................................................................................................................ A-2
Declaration of Conformity for Products Marked with FCC Logo, United States Only. A-3
Mouse Compliance Statement .................................................................................... A-4
Canadian Notice (Avis Canadien)...................................................................................... A-4
Class A Equipment..................................................................................................... A-4
Class B Equipment..................................................................................................... A-4
European Union Notice..................................................................................................... A-4
Japanese Notice.................................................................................................................A-5
Taiwan Notice...................................................................................................................A-5
Laser Devices.................................................................................................................... A-6
Laser Safety Warnings................................................................................................ A-6
Compliance with CDRH Regulations......................................................................... A-6
Compliance with International Regulations................................................................ A-6
Laser Product Label.................................................................................................... A-7
Laser Information....................................................................................................... A-7
Battery Replacement Notice.............................................................................................. A-8
vii
Appendix B
Electrostatic Discharge
Grounding Methods............................................................................................................B-1
Appendix C
Power Cord Set Requirements
General Requirements........................................................................................................C-1
Country-Specific Requirements..........................................................................................C-2
Appendix D
POST Error Messages
Error Messages.................................................................................................................. D-1
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Appendix E
Installing a New Battery
Running Computer Setup ...................................................................................................E-1
Installation Procedures.......................................................................................................E-2
Appendix F
Workstation Specifications
Index
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Page 9
About This Guide
This guide is designed to be used as step-by-step instructions for installation,
and as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between two
USER INPUT User input appears in a different typeface and in
FILENAMES File names appear in uppercase italics.
ix
keys indicates that they should be pressed
simultaneously.
uppercase.
Menu Options,
Command Names,
Dialog Box Names
COMMANDS,
DIRECTORY
NAMES, an d DR I VE
NAMES
Type When you are instructed to type information, type the
Enter When you are instructed to enter information, type the
These appear in initial capital letters.
These always appear in uppe rc ase
information without pressing the Enter key.
information and then press the Enter key.
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x
About This Guide
Symbols in Text
These symbols may be found in the t ext of t his guide . T hey ha ve the
following meanings.
!
IMPORTANT: Presents clarifying information or specif i c i nst ruct i ons.
NOTE: Presents comm ent ary, si del ights, or interest i ng poi nts of informat i on.
WARNING: Indicates that failure to fol l ow di rect i ons i n the warning could
result in bodily harm or loss of life.
CAUTION: Indicat es t hat failure to fol l ow di rect i ons coul d resul t i n
damage to equipment or l oss of i nformation.
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Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment m arked wi t h these
symbols indicat es t he presence of el ectrical shock hazards.
Enclosed area contains no operator serviceable parts.
WARNING: To reduce risk of injury from el ect ri cal shock
hazards, do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicat es a
Network Interface C onnect ion.
WARNING: To reduce risk of electrical shock, f ire, or damage
to the equipment , do not plug tel ephone or tel ecommunications
connectors into this recept acl e.
Any surface or area of the equipment m arked wi t h these
symbols indicat es t he presence of a hot surf ace or hot
component. If this surface is contact ed, the potenti al f or i nj ury
exists.
WARNING: To reduce the risk of injury f rom a hot component,
allow the surface t o cool before touching.
xi
WARNING: To reduce the risk of electri c shock or damage to the
equipment:
■
Do not disable t he power cord grounding pl ug. The grounding plug is an
important saf et y f eature.
■
Plug the power cord into a grounded (earthed) electri cal out let that i s
easily accessible at al l times.
■
Disconnect power from t he w orkst at i on by unpl ugging the power cord
from either the el ect ri cal out let or the workstati on.
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About This Guide
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website by
logging on to the Interne t at ht t p: //www.compaq.com .
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-386-2172
For Compaq technical support phone numbers outside the United States and
Canada, visit the Compaq website at:
http://www.compaq.com
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Chapter 1
Product Features
1-1
COMPACT
Figure 1-1. Compaq P rofessional Workstation AP500
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1-2
Product Features
Standard Features
The Compaq Professional Workstation AP500 offers the following standard
features. Features may vary depending on your model. For a complete listing
of the hardware and software installed in your workstation run the INSPEC T
utility in Chapter 2.
Feature Compaq Pr o fessional Workstation AP500
Processors Standard with one 400-M Hz or 450-MHz Int el Pentium II
Number of Processors One processor, upgradable to two
L2 Cache Siz e 512 KB
Memory 64-MB or 128-MB, 100-MHz Registered SDRAM DI M M s
Table 1-1
Standard Features
processor
(upgradable to 1 GB).
Optional Memory
Upgrades
Memory Control l er 800MB/s single channel m em ory controll er
Error Checki ng and
Correcting (E CC) M em o ry
Graphics Cont roller Ships with 2D/3D or 3D graphic s controll er. Refer to t h e
Expansi on S lots Six s l ots with five open. Three dedicated PCI slots. One
Drive Controller Integrated IDE control ler and Integrat ed Wi de-Ul tra SCSI
Supports 100-M Hz ECC 32-MB, 64-M B, 128-MB,
or 256-MB Registered SDRAM DI MMs.
Uses an encodi ng scheme for m em ory error detect i on and
correcti on. (Specif ically , this feature detects and correc ts all
single-bit m em ory errors, and det ects and report s double-bit
errors.)
appropriate guide on the SmartStart for Work stations CD
under X:\DOCS\GRAPHICS , where X is your CD-ROM driv e
designation.
shared PCI/ ISA sl ot (1 full-length PCI/I SA). One dedic ated
short IS A slot. One Accel erated Graphics Port (AGP) slot
located on system board.
controller on PCI local bus.
Continued
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Standard Features Continued
Feature Compaq Pr o fessional Workstation AP500
Network Control l er Compaq Fast Et hernet Embedded NIC NC3121 (10/100Mbps
with RJ-45 connector only).
Hard Drive Types Ultra ATA (IDE) or Wide-Ult ra SCSI (To f i nd your speci fic
hard drive size, double-cl ick on My Computer, then click on
the drive y ou want to check. Cli ck File, t hen click
Properties.)
Secondary S torage 3.5-inc h di skett e dri ve and CD-ROM drive
Drive Bay s Seven driv e bays wit h four open.
1-3
Standard Ex ternal
Connectors/Jacks
Serial (two available)
Parallel
USB-hardware ready (t wo available)
Wide-Ultra SCS I
Ethernet (RJ-45)
Headphone and microphone jac ks
Stereo line i n/line out
Keyboard
Mouse
VGA (AGP) on selected m odels
Audio Integrated/ ported speaker built into t he front bezel
Integrated audi o chip provides stereo sound and FM synthes i s
Headphone jack
Microphone jac k
Stereo line i n/line out
ROM Software upgradable ROM v ia ROMPaq Utility
Power Supply 325-Watt power supply with Power F actor Correction (PFC)
Software Micros oft Windows NT Workstat i on, Compaq support
software, and Com paq utilities (preinstalled)
Continued
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1-4
Product Features
Standard Features Continued
Feature Compaq Pr o fessional Workstation AP500
Intelli gent Management Remote ROM update
Remote Security Management
Remote Wakeup and Remo te Shutdown
Establishment of Power Management Settings
Advanced Configuration and P ower Interfac e (ACPI) c apabl e
Enhanced Support Software CD and s upport from Compaq
website
DMI 2.0
For more information, see Chapt er 3
Asset Management Compaq Diagnostic s for Windows NT Workstat ion
For more information, see Chapt er 3
Security Features Keyboard password
Adminis trator pass word
QuickLock/QuickBlank
Diskette Write Control
Diskette Boot Control
Serial Interface Cont rol
Security Lock Provision
Diagnostic Tools Power-On Self-T est (POST )
Diagnostics (DIA GS)
Computer Setup and Inspect
ROMPaq utilities to upgrade ROM
Warranty 3-year l i m ited (3/1/1)
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SmartStart for Workstations
If the preinstalled software on your workstation has been deleted, you can
install Microsoft Windows NT Workstation, Compaq support software, and
Compaq utilities using SmartStart for Workstations. For more information
about SmartStart for Workstations, refer to the Software Installation Guide
shipped with the workstation. There are also online help files located on the
SmartStart for Workstations CD.
For information about the graphics controller installed on your workstation,
refer to the appropriate guide on the SmartStart for Workstations CD under
X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation. To view
one of the .pdf files, use Adobe Acrobat Reader. To install Adobe Acrobat
Reader, refer to the Software Installation Guide.
1-5
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1-6
Product Features
Front Panel Components
The following figure ide nt ifi e s the front pa nel c ompone nt s. See Ta bl e 1-2 for
a description of each component.
321 4
5
COMPACT
6
7
8
9
Figure 1-2. Identifyi ng front panel com ponents
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Table 1-2
Front Panel Components
Ref. Component Description
1 Power on/off LED After pluggi ng the power cord into a grounded AC
outlet and t he workstat ion, if the LED is:
Off - Workstation is ready to be powered up.
Steady Amber - T he expansion board assembly i s
not seated properl y.
After pressing the power button, if the LED is:
Steady Green - Works tation is turned on, and the
expansion board as sembly i s seated properly.
Blinking green - Workstat i on i s in standby mode
2 Power button Turns t he workstat i on on or off
3 Hard drive act i vity LE D When lit, i ndi cates t he workstat i on i s reading or
writing data to the hard drive(s)
4 Network act ivity LED When lit, indicates the workstation is receiving
or sending data on t he network
1-7
5 Bay 4 - CD-ROM drive 5.25-inch, hal f-height driv e bay
6 Bay 5 5.25-inch, hal f-height driv e bay
7 Bay 6 5.25-inch, hal f-height driv e bay
8 Bay 7 - dis kette drive 3.5-inch, third-height drive bay
9 Speaker PremierSound with fixed equal i zation
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1-8
Product Features
Rear Panel Components
The following figure illustrates the location of the external connectors and
jacks.
1
2
3
6
8
10
12
14
Figure 1-3. Identifyi ng rear panel components
4
5
7
9
11
13
Table 1-3
Rear Panel Components
Ref. Component Function
1 Power cord connector Connects the power cord
2 Headphone jack Connects to headphones
3 Audio line-out connector Connects t o an external amplifier that powers
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Rear Panel Components Continued
Ref. Component Function
4 Microphone jac k Connec ts to a mi crophone
5 Audio line-in c onnector Connects a device that supplies sound such as a
tape deck or CD pl ayer
6 Keyboard connec tor Connect s to a key board (orange i con)
7 Mouse connector Connects to a mouse (green ic on)
8 Serial connec tor Connect s to a serial device
9 Serial connec tor Connect s to a serial device
1-9
10 Wide-Ultra SCS I
Connects to a SCSI dev i ce
connector
11 Parallel c onnector Connects a paral l el device such as a printer
12 RJ-45 connector Connect s to the E thernet network
13 VGA (AGP) connector Connec ts to a monitor (availabl e on select m odel s)
14 USB connec tors (2) Connect to US B devices
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1-10
Product Features
Keyboard and Mouse
The Compaq Professional Workstation AP500 ships with a keyboard and a
three-button mouse.
Special Mouse Functions
Most software applications support the use of a mouse. The functions assigned
to each mouse button depend on the software application you are using.
The Logitech OEM MouseWare software provides special drivers and an
applet that allows you to define the functionality of the mouse buttons. For
more information on installing this software, refer to the Workstation
Software Reference, which is located on the SmartStart for Workstations CD
at X:\DOCS\ REFERENC\INDEX.HTM (where X is your CD-ROM drive
designation).
Special Keyboard Functions
Some keys on the keyboard provide special functions, depending on the
software application you are using. The following figure identifies all special
function keys. Refer to the corresponding table for a description of each key.
1 2
Figure 1-4. Identifyi ng special f unction keys
3 4 5 6 7
912101189 1110
13
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Table 1-4
Special Function Keys
Ref. Key Function
1 Esc Often assigned a specifi c task by the applic ation.
Frequently used as an exit key (f or qui tting an application),
for moving back one sc reen, or for canc el i ng a command.
2 F1 - F12 Used for specific effects in appl ications and operating
systems. Refer to the application software doc um entation.
3 Backspace Mov es the curs or l eft and deletes charact ers as it m oves to
the left.
4 Print Scrn Depending on the software you are using, print s the
displayed screen to a printer. Using this key may not pri nt
the entire file.
5 Scroll Lock When the Scroll Lock l i ght is on, the screen is prevented
from sc rol l i ng.
1-11
6 Pause Temporari l y suspends screen scrolling or s om e operations.
7 Num Lock When t he Num Lock li ght is on, the numeric k eypad is
activ ated and the arrow key s are deactivated. (The arrow
keys to the left of the keypad perform the same functions
as the arrow keys on the k eypad.)
8 Caps Lock When the Caps Lock light is on, all letters t yped are
capitali zed.
9 Ctrl Used in com bi nation with another key, i ts eff ect depends
on the application software you are using.
Continued
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1-12
Product Features
Special Function Keys Continued
Ref. Key Function
10 Windows
Logo*
11 Alt Used in combination wit h another key, its effect depends
12 Application* Us ed (l ike the right mouse button) to open pop-up menus in
13 Delete Used to delete charac ters.
Used to open the Start menu i n Wi ndows NT Works tation.
Used in com bi nation with other keys to perform other
functi ons. (See next table.)
on the application software you are using.
a Microsoft Office applic ation. May perform other func tions
in other sof tware applications.
*Keys available in sel ect geographi c regions.
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Windows Logo Key
The following table shows you how to use the Wi ndows Logo key in
combination with other keys to perform certain functions in Windows NT
Workstation.
Windows Logo Key Combination Function in Windows NT Workstation
Windows logo key + F1 Displays a pop-up menu for the selected obj ect.
Windows logo key + Tab Activates t he next Taskbar button.
Windows logo key + E Launches Explore My Computer.
Windows logo key + F Launches Fi nd Document.
Windows logo key + Ctrl+F Launches Find Computer.
Windows logo key + M Minimiz es all open applications.
1-13
Table 1-5
Key Combinations
Shift+ Wi ndows logo key + M Undoes Mi nimize A l l .
Windows logo key + R Display s Run dialog box.
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1-14
Product Features
Keyboard Lights
The following figure identifies the location of the three keyboard lights. For a
description of each light, refer to the corresponding table.
3
2
1
Figure 1-5. Keyboard lights
Table 1-6
Keyboard Lights
Ref. Description Function
1 Num Lock When Num Lock is enabled (light i s on), the
numeric keypad is activated.
2 Caps Lock When the Caps Lock is enabled (li ght is on), al l
text appears in uppercase when typed.
3 Scrol l Lock When Scroll Lock is enabl ed (l i ght is on), the
screen is prevented from scrolling.
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Chapter 2
Compaq Setup and Diagnostic
Software
Your workstation provides setup and diagnostic utilities that you can use to
configure your workstation’s hardware, resolve resource conflicts, run
diagnostic tests on your workstation, and view information about your
workstation. This software includes Compaq Utilities that are preinstalled on a
hard drive partition and ROM BIOS (Read Only Memory Basic Input/Output
System). This chapter explains how to access the Compaq Utilities menu,
describes the options available in Compaq Utilities, and discusses the ROM
BIOS.
NOTE: If you have reform at ted your hard drive and removed the hard drive
partition t hat cont ains the Compaq Ut ilities, you can reinstall it by using the
Compaq SmartStart f or W orkst at ions CD, or you can download Set up and User
Diagnostics f rom t he C om paq w ebsi te at http: //www.compaq.com i n t he
Compaq Services and Technical Hel p area, under Dow nl oadabl es.
2-1
NOTE: For information on another Compaq diagnostic tool, Compaq
Diagnostics f or Windows NT, refer to C hapt er 3.
Accessing the Compaq Utilities
Menu
To access the Compaq Utilities menu, follow these steps:
1. Turn on or restart the workstation. If Windows NT Workstation is
running, click Start, Shut Down, Re start the c omputer.
2. When you see the words “F10=Setup” in the bott om -right c orner of t he
screen, press the F10 key.
NOTE: If you do not press t he F10 key w hi l e the message is displayed, you
must turn off t he w orkst at i on, then on again, t o access t he utility.
3. Press the Enter key to bypass the title and welcome screen. The Compaq
Utilities menu appears.
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Compaq Setup and Diagnost i c Software
The Compaq Utilities menu consists of the following choices:
■
Computer Setup
■
Computer Checkup (TEST)
■
View System Information (INSPECT)
■
Create a Diagnostics Diskette
■
Manage Diagnostics Partition
■
Exit from this Utility
These options are described in the following subsections.
Computer Setup
Computer Setup allows you to configure your workstation’s hardware and
resolve resource conflicts. Computer Setup provides information you will
need about your workstation if you need assistance from Compaq Customer
Support. Setup can also be used:
■
To change factory default settings, and to set or change the system
configuration, which may be necessary when you add or remove
hardware.
■
To determine if all of the devices installed on the workstation are
recognized by the system and functioning properly.
■
To determine information about the operating environment of the
workstation.
■
To solve system configuration errors detected but not automatically
fixed during the Powe r-On Se lf-T e st (POST ).
■
To establish and manage passwords and other security features.
■
To establish and manage energy-saving timeouts.
IMPORTANT: Be sure to configure new opti ons and drivers in your operating
system after t hey have been conf i gured by Computer Setup.
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Using Computer Setup
To use Computer Setup, select Computer Setup from the Compaq Utilities
menu. The following table describes the features available in Computer Setup.
Table 2-1
Computer Setup Features
Task Comp u ter Setup Selection
2-3
View the product name, processor
type/speed/st eppi ng, CPU serial number,
system ROM date, system board revision,
install ed m em ory siz e, and asset tracking
number
Set the system time and date
Set the A sset Tag. F or m ore information, see
section “ S ecurity Management” in Chapt er 3.
Set the P OST mode (QuickBoot or Full Boot)
and enable/disabl e POST messages
Set IS A back-to-bac k I/O (f ast/legacy) delay
and bus priority (ISA/PCI)
View the currently installed drive A:
(preinstall ed di skett e dri ve) and drive B:
devices and set resourc es for diskette drives
Click Built-in Devices, then click System
Information.
Click Built-in Devices, then click System
Information. Click Date/Time.
Click Built-in Devices, then click System
Information. Under System Parameters,
enter the new Asset Tag.
Click Built-in Devices, then click System
Information. Sel ect the appropriate
options under Quick Boot and POST
Messages Descripti ve/Clean Mode.
Click Built-in Devices, then click System
Information. Under Syst em Parameters ,
select the appropriate I/O Delay.
Click Built-in Devices, then click Storage.
The informat i on i s display ed under
Diskette.
Enable/disable disk ette booting and di skette
writing
NOTE: Af ter saving changes to Removable
Media, the workstation will restart. Turn the
workstation off, then on, manually.
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Click Built-in Devices, then click Storage.
Select the appropriate opti on under
Removable Media.
Continued
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2-4
Compaq Setup and Diagnost i c Software
Computer Setup Features Continued
Task Comp u ter Setup Selection
View inform ation regarding IDE devices
connected to the system
NOTE: AT A PI devices (CD-ROM, tape) are
Click Built-in Devices, then click Storage.
The informat i on i s display ed under IDE
Devices.
listed as ATAPI devices.
Set the hard dri ve to Ultra-DM A (Ultra-AT A ),
EDMA, or P IO mode operation
Click Built-in Devices, then click Storage.
Under IDE Devices, select the
appropriate Drive Timing.
Enable/disable IDE drive translation Click Built-in Devices, then click Storage.
Under IDE Devices, select IDE Drive
Translation.
Specify the boot order of i nstalled peripheral
devices (such as LS -120 dri ve, diskette drive,
Click Built-in Devices, then click Storage.
Click Boot Order.
hard drive, or CD-ROM devices )
Enable/disable serial and paral l el port and/or
set resources for onboard system devices
(serial port, parallel port, etc. )
Click Built-in Devices, then click
Communications. Select the appropriate
options under Serial Ports or Parallel
Port.
Set the printer mode (flex i ble/standard) Click Built-in Devices, then clic k
Communications. Under Parallel Port,
select the appropriate Bi -di rectional Port.
Set the Num Lock st ate at power-on Click Built-in Devices, then cli ck Input
Devices. Under Keyboard, turn on Num
Lock St ate At Power-on.
Disable energy save mode Click Built-in Devices, then click Power
Management. Select Energy Save
Disabled.
Select timeout v alues
NOTE: Thes e selecti ons appear only when
energy save m ode i s set (def aul t).
Enable/disable power LED blink in suspend
mode
NOTE: This selection does not appear i f the
Click Built-in Devices, then click Power
Management. Under Hard Dri ve and/or
Monitor, select the Timeout value.
Click Built-in Devices, then click Power
Management. Select Blink LED during
Energy Sav e.
energy saver m ode i s disabled.
Continued
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Computer Setup Features Continued
Task Comp u ter Setup Selection
2-5
Enable the Power-on Password. F or m ore
informati on, see the s ection “S ecurity
Management” in Chapter 3.
Enable/disable network server mode,
keyboard Quic kLock, Qui ckBlank screen
when locked, and Qui ckLock in energy sav er
mode. For more information, see the sec tion
“Securit y Management” i n Chapter 3.
NOTE: Thes e selecti ons appear only if a
Power-on Password is set.
Enable the Setup (administrator) Password.
For more information, see t he section
“Securit y Management” i n Chapter 3.
View the current sett i ngs of Plug and P lay
(PnP) devices and set resources f or i nstalled
boards
View the currently installed PCI devices and
view and/or rec onfigure settings (IRQ, I/O,
DMA, Memory)
Enable/disable the SCSI controll er boot order
for Compaq SCSI options
Click Built-in Devices, then click Security
Management. Under Power-on Pass word,
click Set.
Click Built-in Devices, then click Security
Management. Under Power-on Pass word,
select the appropriate opti ons.
Click Built-in Devices, then click Security
Management. Under Setup Password,
select Enable Set up Password.
Click Integrated and Add-in Devic es, then
click ISA Boards.
Click Integrated and Add-in Devices, t hen
click PCI B oards.
Click Integrated and Add-in Devic es, then
click PCI Boards. Under SCSI Controller
Boot Order, select Enable Boot Order.
Enable/disable PCI bus m astering, P CI VGA
palette s noopi ng, and interrupt sharing
Restore factory default settings and exi t
Computer Set up
Exit Com puter Setup without applyi ng or
saving any changes
Save changes to the system configuration
and exit Computer Setup
Click Integrated and Add-in Devic es, then
click PCI Boards. Under System Options,
select the appropriate opti ons.
Select File, then select Set Defaults and
Exit.
Select File, then select Exit Without
Saving Changes .
Select File, then select Save Changes
and Exit.
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Compaq Setup and Diagnost i c Software
Computer Checkup (TEST)
NOTE: Computer Checkup (TEST) will detect Compaq hardware. Devices
from other manufact urers may not be detected.
Use Computer Checkup (TEST) in t he foll owing i nstanc e s:
■
To determine if all the devices installed on the workstation are
recognized by the system and functioning properly. Running TEST is
optional but recommended after installing or connecting a new device.
■
To save, print, or display the information generated by TEST. You
should run TEST and have the printed report available before placing a
call to the Compaq Customer Support Center.
■
To assist your Compaq authorized dealer, reseller, or service provider
in analyzing the system by allowing the service provider to reproduce
the same environment on another workstation for testing.
To run Computer Checkup (TE ST):
1. Turn on only the external devices that you want to test. You may want to
leave the printer connected to log error messages.
2. Access the Compaq Utilities menu.
3. From the Compaq Utilities menu, select Computer Checkup (TEST).
4. When the test option menu appears, select the option to view the device
list.
5. Verify that TEST correctly detected the devices installed.
❏
If the list is correct, select OK and go to step 6.
❏
If the list is incorrect, be sure that any new devices are installed
properly. If you do not find an installation problem, call your
Compaq authorized dealer, reseller, or service provider.
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6. Select one of the following from the test option menu:
❏
Quick Check Diagnostics—This option runs a quick, general test
on each device with a minimal number of prompts. If errors occur,
they are displayed when the testing is complete.
❏
Automatic Diagnostics—This option runs unattended, maximum
testing of each device with minimal prompts. You can choose how
many times to run the tests, to stop on errors, or to print or file a
log of errors.
❏
Prompted Diagnostics—This option allows maximum control over
the device testing process. You can choose attended or unattended
testing, decide to stop on errors, or choose to print or file a log of
errors.
7. Follow the instructions on the screen as the diagnostic tests are run on
the devices. Record any error message numbers and have them
available when you contact your Compaq authorized dealer, reseller, or
service provider for assistance.
8. Exit to the Compaq Utilities menu.
2-7
View System Information (INSPECT )
NOTE: View System Information (INSPECT) will detect Compaq hardware.
Devices from other manufacturers may not be detect ed.
Use View System Information (INSPECT):
■
To view information about the system once it has been configured.
■
To save, print, or display the information generated by INSPECT . You
should run INSPECT and have t he print e d re port available before
placing a call to the Compaq Customer Support Center.
■
To assist your Compaq authorized dealer, reseller, or service provider
in analyzing the system by allowing the service provider to reproduce
the same environment on another workstation for testing.
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Compaq Setup and Diagnost i c Software
The information provided by INSPECT in c ludes:
■
Contents of the operating system startup files
■
Current memory configuration
■
ROM versions
■
Type of processor and coprocessor
■
Diskette, CD-ROM, tape, or hard drives installed
■
Active printer and communications interfaces
■
Modem type installed
■
Graphics settings
NOTE: Categories or i t ems of informat i on displayed by View System I nformation
(INSPECT) are similar to but may vary slightly from those available in Compaq
Diagnostics f or Windows NT.
Create a Diagnostics Diskette
This option allows you to create both Setup or Diagnostics diskettes from the
diagnostics partition. To create these diskettes, follow these steps:
1. Access the Compaq Utilities menu.
2. From the Compaq Utilities menu, select Create a Diagnostics Diskette.
One Diagnostic and two Setup diskettes will be created.
NOTE: The Diagnost i cs and Setup diskettes can al so be created by
downloading the latest version from t he Com paq w ebsi te at
http:// www. com paq.com in the Compaq Services and Techni cal Hel p area,
under Downloadables.
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Manage a Diagnostics Partition
This option allows you to create, delete, or upgrade the diagnostics software
on the hard drive partition. This must be performed from a diagnostics
diskette.
CAUTION: Creating a diagnostics partiti on i nvolves performing
a low-level format on the hard drive. Normall y this is only done to
add diagnostics to a new replacem ent hard drive. If t he
diagnostics soft w are is deleted, you will no longer be able to
access the Compaq Utilities Menu.
CAUTION: If you i nst al l an operat i ng system without first
installi ng t he di agnostics partiti on, you will not be able to install a
diagnostics partition without losing all data on your hard disk.
Exit from This Utility
2-9
Use this option to exit the Compaq Utilities menu.
ROM BIOS
Your workstation contains a set of software called Basic Input/Output System
(BIOS), which is stored in Read Only Memory (ROM) on the system board.
The BIOS contains a set of routines for running Power-On Self-Test (POST)
and for accessing hardware specific information. The ROM is upgradable via
the ROMPa q sof t ware utility.
Power-On Self-Test
When you turn on your workstation, the BIOS runs a number of tests, called
Power-On Se l f - T e sts (POSTs). T h e se tests c heck and i n itialize many hardware
components. T he ba si c se quenc e for POST i s:
1. Check and initialize low level hardware.
2. Count memory.
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Compaq Setup and Diagnost i c Software
3. Detect and spin up all drives.
4. Boot from, in sequence, either a CD, a diskette, or the hard drive.
Refer to Appendix D, “POST Error Messa ge s, ” for a l i sti ng of POST e rror
codes and steps you can take to resolve an error condition.
Runtim e Services
After your workstation boots to the operating system, the BIOS still provides
some runtime services to the operating system. For instance, the BIOS
provides information to the operating system on how many processors are
installed, how the system interrupts are configured, and information on the
disk drives. BIOS also provides information about your workstation’s
configuration and maintenance.
Upgrading the ROM BIOS
Since the BIOS is stored in ROM on the system board, the upgrade procedure
is different than the upgra de proc e dure for ot he r software.
New versions of BIOS may be downloaded from the Compaq website at
http://www.compaq.com. BIOS upgrades are called ROMPaq.
To upgrade your ROM BIOS, e xe c ut e t he ROMPa q soft wa re a nd fol lo w t he
directions.
Boot Block ROM
The Boot Block ROM cannot be upgra de d.
For more information about Boot Block ROM, see the section “FailSafe Boot
Block ROM” in Chapter 3.
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Chapter 3
Intelligent Manageability
Intelligent Manageability combines innovative hardware technology with
systems management tools from Compaq and other leading vendors to make
Compaq workstations easier to inventory, troubleshoot, protect, and maintain.
Intelligent Manageability features focus on:
■
Asset Management
■
Fault Management
■
Security Management
■
Configuration Management
■
Integration Management
3-1
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Intelli gent Manageability
Asset Management
The Compaq Asset Management solution begins with AssetControl, hardware
designed and built into new Compaq workstations, key components, and
monitors. AssetControl features make it easy and inexpensive to maintain an
accurate, up-to-date inventory of these devices. These features:
■
Provide detailed inventory information about various components,
including:
❏
❏
❏
■
Allow you to view, print, or electronically save inventory information
and other system configuration details, using:
❏
❏
Manufacturer, model, and serial number of Compaq workstations,
monitors, hard dri ve s, a nd dua l i nl i ne m e m ory modul e s (DIMMs)
Asset Tag
System board and ROM revision level
Compaq Diagnostics for Windows NT
Compaq Insight Manager
❏
System management products from the Compaq Management
Solutions Partners
❏
Management software products supporting the Desktop
Management Interface revision 2.0 (DMI 2.0)
■
Simplify and help ensure the accuracy of inventory and accounting
procedures
■
Streamline service calls by giving the administrator fast access to the
Compaq workstation configuration and history
■
Simplify remote software distribution procedures by allowing the
system administrator to identify software and revision levels remotely
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Compaq Diagnostics for Windows NT
Compaq Diagnostics for Windows NT is a component of Intelligent
Manageability that allows you to view, print, or electronically save the
following:
■
System overview
■
AssetControl information
■
Input devices
■
Communications ports
■
Storage devices
■
Graphics information
■
Memory configuration
■
Security management settings
■
System health
3-3
■
Operating system
■
Windows version
Using Compaq Diagnostics for Windows NT
1. Select the Compaq Diagnostics for Windows NT icon or the Compaq
Diagnostics icon, located in the Control Panel.
The screen displays an overview of the workstation hardware and
software.
2. For specific hardware and software information, select a category from
the Categories me nu or from the t oolba r.
NOTE: As you move your cursor over the toolbar i cons, t he corresponding
category names appear near the cursor.
3. To display more detailed information in a selected category, click
More in the Information Level box.
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Intelli gent Manageability
NOTE: Categories or i t ems of informat i on displayed by Compaq Diagnostics
for Windows NT are similar to but may vary slightly from the information
presented in View System Informat i on (I NSPECT).
4. Review and print this information and, if necessary, discuss it with
your authorized Compaq reseller or service provider.
NOTE: To print t he i nf orm at i on, click File, then sel ect Print. Select one of t he
following options: Detai led Report (All Cat egori es), Sum mary Report (All
Categories), or Current Category. Click OK to print t he report you sel ected.
5. To exit Compaq Diagnostics for Windows NT, click File, then click
Exit.
Fault Management
Fault Management features combine innovative hardware and software
technology to prevent the loss of critical data and minimize unplanned
downtime.
When a fault occurs, the workstation displays a Local Alert message
containing a description of the fault and any recommended actions. You can
then view current system health by using Compaq Diagnostics for Windows
NT. If the workstation is connected to a network managed by Compaq Insight
Manager or other Simple Network Management Protocol (SNMP)-based
management products (e.g., HP OpenView or IBM Tivoli TME10 NetView),
the workstation also sends a fault notice to the network management
application.
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SMART III Hard Drive Fault Prediction
SMART III is an exte nsi on of SMART II c a pa b ility. A SMART III hard drive
is able not only to monitor and report on its own health, but to fix problems
before they become failures that result in data losses. The SMART III drive
periodically executes read scans of the entire disk. These read scans take place
during periods of inactivity. During the scan, the disk drive will determine the
“health” of each data sector and move data from any questionable areas of the
disk to known good areas of the disk. To determine the health of the data
during the scan, the drive uses sophisticated methods of Cyclic Redundancy
Codes (CRC) and Error Checking and Correcting (ECC) codes to flag
potentially bad areas of the disk. With today’s multi-gigabyte hard drives,
there are areas of the disk that are not read or written by applications for long
periods of time. The SMART III technology will patrol the entire disk so that
when unused or infrequently used parts of the disk are called upon, the data
will be available.
ECC Fault Prediction and Prefailure Warranty
3-5
When the workstation encounters an excessive number of error checking and
correcting (ECC) memory errors, the screen displays a Local Alert message.
This message contains detailed information about the errant memory module,
allowing you to take action before you experience non-correctable memory
errors. The Prefailure Warranty for ECC memory modules allows you to
replace these modules, free of charge, before the modules actually fail.
Proactive Backu p
Proactive Backup software initiates a tape backup upon receiving notice of an
impending SMART III hard dri ve fai lure . T hird-pa rt y product s tha t provi de
this feature include Seagate Backup Exec SMART Client and Cheyenne
SMART Drive Agent.
Surge-Tolerant Power Supply
An integrated surge-tolerant power supply provides greater reliability when
the workstation is hit with an unpredictable power surge. This power supply is
rated to withstand a power surge of up to 2000 volts without incurring any
system downtime or data loss.
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Thermal Sensor
The thermal sensor is a hardware and software feature that tracks the internal
temperature of the workstation. This feature displays a warning message when
the normal range is exceeded, which gives you time to take action before
internal components are damaged or data is lost.
Security Management
Your workstation includes security features to protect the workstation and data
from unauthorized access. You can view Security Management features and
current settings by using Compaq Diagnostics for Windows NT (locally),
Compaq Insight Manager (remotely), or system management applications
from the Compaq Management Solution Partners.
Diskette Drive Boot Control Prevents booting from the diske tte drive.
Table 3-1
Security Features
Feature Purpose
Diskette Drive Wri te Control Prevent s writing to the diskette drive.
Serial or Parallel Interface
Control
Power-on Pass word Prevents use of the workst ation until the password is
Setup Pas sword Prevents reconfigurati on of the works tation (the use of
QuickLoc k/ QuickBlank Disabl es keyboard and m ouse interfac e and can blank
Cable Lock P rovision Inhibits access t o the interior of the workst ation, whic h
Prevents transfer of data through the int egrated serial or
parallel interface.
entered. This can apply to both initial workstation st artup
and restarts.
the Computer Setup utility) until the password is
entered.
the screen wi thout exiting applications. T he P ower-on
Password must be set to enable Quick Lock/QuickBlank.
prevents unwanted configuration changes or component
removal.
The following subsections describe how to access these features.
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Disabli n g D iskette Boot or Diskette Write
IMPORTANT: If you disable t he di skette drive, the Fai lSafe Boot Block R OM
ignores the disabled component to accommodate a system ROM recovery in
the event a system R O M f ai lure occurs.
To disable the factory settings (that is, to prevent boot from a diskette or
prevent save to a diskette), follow these steps:
1. Turn on the workstation.
2. When you see the words “F10=Setup” in the bott om-ri ght corne r of
the screen, press the F10 key.
NOTE: If you do not press t he F10 key w hi l e the message is displayed, you
must turn off t he w orkst at i on, then on again, t o access t he utility.
3. Press the Enter key to bypass the welcome screens and display the
Compaq Utilities menu.
4. From the Compaq Utilities menu, select Computer Setup, then press
the Enter key.
3-7
5. In the Computer Setup window, click Built-in Devices.
6. In the Built-in Devices window, click Storage.
7. Under Removable Medi a, select the function that you want to disable.
8. Save the configuration and exit the utility.
9. Restart the workstation.
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Disabling a Serial Port or Parallel Port
To disable either of the serial ports or the parallel port, follow these steps:
1. Turn on the workstation.
2. When you see the words “F10=Setup” in the bott om-ri ght corne r of
the screen, press the F10 key.
NOTE: If you do not press t he F10 key w hi l e the message is displayed, you
must turn off t he w orkst at i on, then on again, t o access t he utility.
3. Press the Enter key to bypass the welcome screens and display the
Compaq Utilities menu.
4. From the Compaq Utilities menu, select Computer Setup, then press
the Enter key.
5. In the Computer Setup window, click Built-in Devices.
6. In the Built-in Devices window, click Communications.
7. To disable a Serial Port:
a. Under Available Serial Ports, select the port that you want to
disable.
b. Under Settings, select Disabled.
8. To disable the Parallel Port, under Settings, select Disabled.
9. Save the configuration and exit the utility.
10. Restart the workstation.
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Password Secu rity
The workstation supports security password features, which can be established
through the Compaq Compute r Set up me nu.
Establishing a Setup Password Using
Computer Setup
Establishing a Setup Password through Computer Set up pre vent s
reconfiguration of the workstation (use of the Computer Setup utility) until the
password is entered.
1. Turn on or restart the workstation.
2. When you see the words “F10=Setup” in the bott om-ri ght corne r of
the screen, press the F10 key.
NOTE: If you do not press t he F10 key w hi l e the message is displayed, you
must turn off t he w orkst at i on, then on again, t o access t he utility.
3. Press the Enter key to bypass the welcome screens and display the
Compaq Utilities menu.
3-9
4. From the Compaq Utilities menu, select Computer Setup, then press
the Enter key.
5. In the Computer Setup window, click Built-in Devices.
6. In the Built-in Devices window, click Security Management.
7. Under Setup Password, select Enable Setup Password and follow the
instructions on the screen.
8. Save the configuration and exit the utility.
9. Turn off the workstation, then turn it on to establish the password.
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3-10
Intelli gent Manageability
Establishing a Power-on Password Using
Computer Setup
Establishing a Power-on Pa ssword t hrough Com put e r Se tup pre ve nt s access to
the workstation when power is turned on, unless the password is entered. The
password must be entered each time the workstation is turned on, when the
key icon (
1. Turn on or restart the workstation.
2. When you see the words “F10=Setup” in the bott om-ri ght corne r of
3. Press the Enter key to bypass the welcome screens and display the
4. From the Compaq Utilities menu, select Computer Setup, then press
) appears on the monitor.
the screen, press the F10 key.
NOTE: If you do not press t he F10 key w hi l e the message is displayed, you
must turn off t he w orkst at i on, then on again, t o access t he utility.
Compaq Utilities menu.
the Enter key.
5. In the Computer Setup window, click Built-in Devices.
6. In the Built-in Devices window, click Security Management.
7. Under Power-on Password, click Set and follow the instructions on the
screen.
8. Save the configuration and exit the utility.
9. Turn off the workstation, then turn it on to establish the password.
Entering a Power-on Password
To enter a Powe r-on Pa ssword, c om plete the following steps:
1. Turn on or restart the workstation.
2. When the key icon (
password.
NOTE: Type carefull y; for security reasons, the characters you type do not
appear on the screen.
) appears on the monitor, e nt er your c urre nt
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If you enter the password i nc orrectly, a broken key icon ( ) appears. Try
again. After three unsuccessful tries, you must turn off the workstation, then
turn it on again before you c an c ont inue .
Changing a Power-on or Setup Password
1. Turn on or restart the workstation. To change the Setup Password, run
Computer Setup.
3-11
2. When the key icon (
) appears, type your c urre nt password, a slash
(/) or alternate delimiter character, your new password, another slash
(/) or alternate delimiter character, and your new password again as
shown:
current password/ne w pa ssword/ ne w pa ssword
NOTE: Type carefull y; for security reasons, the characters you type do not
appear on the screen. Refer to the section “Nati onal Keyboard De limiter
Characters” in this chapter f or i nf orm at i on about the alternate de limiter
characters.
The new password takes effect the next time you turn on the workstation.
Deleting a Power-on or Setup Password
1. Turn on or restart the workstation. To delete the Setup Password, run
Computer Setup.
2. When the key icon (
by a slash (/) or alternate delimiter character as shown:
current password/
) appears, type your c urre nt password fol l owe d
NOTE: Refer t o t he “N at ional Keyboard Delimiter Characters” section in this
chapter for informat i on about al ternate delimiter characters.
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Chapter 4
Network Communications
This chapter provides information about networks and the hardware
connectors and software device drivers that allow you to access a network.
Once your network connection is active, you can share resources such as a
printer, to exchange information from device to device and to run common
software programs.
NOTE: For more information about i nstalling your net w ork driver, ref er to the
Software Instal lation Guide.
Your workstation comes Ethernet network ready, which means that it has a
preinstalled network controller and preinstalled network drivers. The Compaq
Fast Ethernet Embe dde d NIC NC3121 (10/100 Mbps) is a PCI bus mastering,
dual speed 10BaseT, and 100BaseTX controller that will automatically detect
network connection speed and adjust accordingly. The controller supports full
duplex Ethernet, allowing two-way transmission between nodes for up to 20
or 200 Mbits/sec aggregate bandwidth.
4-1
NOTE: Your workstation is also Token Ri ng N et w ork capable. To connect to a
Token Ring Network, you m ust install a Token R i ng board.
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4-2
Network Communi cat ions
Connecting to an Et hernet Networ k
An RJ-45 Ethernet network connector is included on your workstation.
Refer to the following illustration to connect a network cable to the RJ-45
connector.
IMPORTANT: If you are connecting t o a 100BaseTX net w ork, you must use
a Category 5 UTP cable.
Figure 4-1. Attaching t he network cable to the RJ-45 c onnector
Any RJ-45 receptacle marked with these symbols indicat es a
Network Interface C onnect ion.
WARNING: To reduce risk of electrical shock, f ire, or
damage to the equipm ent , do not plug tel ephone or
telecommuni cat i ons connectors into this recept acl e.
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Installing the Network Driver
The network device driver enables the workstation to communicate with the
network. The network driver is preinstalled on your workstation. For
information about installing the driver, operating system, and other support
software, see the Software Installation Guide.
4-3
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Chapter 5
CD-ROM Drive and
PremierSound Audio System
Your workstation includes a CD-ROM drive (IDE) and a PremierSound Audio
System. The CD-ROM drive is a random access, read-only storage device
capable of retrieving data from a removable compact disc. The PremierSound
Audio System provides sound capabilities for increased productivity in the
Windows NT Workstation operating environment.
Using the Tray-Load CD-ROM Drive
To insert a CD, refer to the illustration below:
5-1
Figure 5-1. Opening t he CD-ROM T ray and then inserting a CD
The drive performs a diagnostic check and automatically begins reading the
table of contents (TOC). The busy indicator turns amber while the drive reads
the TOC.
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5-2
CD-ROM Drive and PremierSound Audio System
When the busy indicator turns green, the drive is ready to receive commands
and data may be retrieved from the disc.
To remove the compact disc, press the Eject button.
CAUTION: Do not apply labels to CDs. The presence of a label
will cause the CD to be unbalanced and may cause either
inconsistent operation or drive failure.
IMPORTANT: Certain applicat i ons or operati ng system software m ay di sabl e
the Eject butt on to prevent accidental dam age to the disc. I f the Eject butt on
is disabled by the application software, it will not operate.
Using CD-ROM Software
The first time you use a software program that comes on a compact disc, it
may load a certain amount of program data onto the hard drive of your
workstation. This enables the program to run more efficiently and quickly in
the future.
NOTE: Some soft ware com pact di scs take control of the hardware vol um e
controls. If t hi s occurs, adj ust the sound before starting t he sof tware.
Read the software manufacturer’s instructions that accompany the compact
disc before you attempt to use it. Information to look for includes:
■
How much hard disk space will this program require? Do you have
enough disk space?
■
Will you activate the disc from Windows NT Workstation or from the
system prompt?
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Have you connected any special devices this program requires, such as
■
a joystick?
■
Do you have the required information (such as serial number) available
to answer any questions during the setup progra m ?
Using Audio Compact Discs
To play an audio CD:
1. Select Programs from the Start button.
2. Then select Multimedia from the Accessories menu.
3. Click CD Player, found in the Multimedia group box, to control audio
compact disc play.
Information on using CD Player can be found in the online help for that
utility.
5-3
CD-ROM Drive Precautions
To ensure that the CD-ROM drive operates properly, observe the following
precautions:
■
Do not move the drive during operation. This may cause it to
malfunction during re a ding.
■
Avoid exposing the drive to sudden changes in temperature, as
condensation may form inside the unit. If the temperature suddenly
changes while the drive is on, wait at least one hour before you turn off
the power. If you operate the unit immediately, it may malfunction
while reading.
■
Avoid placing the drive in a location that is subject to high humidity,
extreme temperatures, mechanical vibration, or direct sunlight.
■
Clean the panel and controls with a soft, dry cloth or a soft cloth lightly
moistened with a mild detergent solution. Never spray cleaning fluids
directly on the unit.
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5-4
CD-ROM Drive and PremierSound Audio System
Avoid using any type of solvent, such a s alc ohol or benz e ne, whic h
■
may damage the finish.
■
If any object or liquid falls into the slot, immediately unplug the
workstation and have it checked by an authorized Compaq service
provider.
PremierSound Audio System
The PremierSound audio system included on your workstation allows you to
integrate voice messages and music directly into your files. Using a
microphone, you can record sounds as data on the hard drive. This sound data
may be used in many ways, for example; you can enhance presentation data
with voice and music.
If you choose to upgrade your audio system, you must disable the integrated
audio controller:
IMPORTANT: Do not remove the ESS 1869 driver from the Drivers window
in the Control Panel . Follow the inst ruct i ons bel ow .
1. From the Control Panel in Windows NT Workstation, select Devices.
2. From the Devices window, select the AudioDrive device.
3. Select the Stop button to stop the AudioDrive device.
4. Select the Startup button.
5. Select Disabled as the Startup Type for the AudioDrive.
6. Select OK.
7. Close the Devices window.
8. Restart the workstation for the changes to take effect.
9. Proceed with the installation process for your upgrade audio controller
board.
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Chapter 6
Hardware Upgrade Preparations
This chapter explains how to prepare the workstation for the installation of
optional hardware upgrades. Information about reconfiguring the workstation
is also discussed to ensure that newly installed components are recognized by
your system. This chapter also identifies all internal components.
IMPORTANT: Compaq recommends that you finish the setup procedures
for the preinstall ed sof tware before you instal l any opt ional hardware or
third-party devices that w ere not i ncl uded w i t h the workstation. For more
information about the setup procedures, refer to t he Software Installation
Guide.
To install the following upgrades or optional equipment, see the related
chapter.
■
Memory (Chapter 7)
6-1
■
Drives (Chapter 8)
■
Expansion Boards (Chapter 9)
■
Processors (Chapter 10)
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6-2
Hardware Upgrade Preparations
Install ation Sequence
This chapter begins with an overview of the installation and configuration
sequence. Follow this sequence of steps to ensure the proper installation of
any optional equipment. Before you begin, observe the following precautions:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. If you are installing or removing drives in the front bays, refer to the
section “Removing the Front Bezel” in this chapter for instructions.
WARNING: To reduce the risk of personal inj ury from hot surf aces,
allow the internal system component s to cool before touching.
CAUTION: Static elect ri ci t y can dam age the electronic
components of the w orkstation or optional equi pm ent. Before
beginning these procedures, ensure that you are discharged of
static elect ri ci t y by bri ef l y touching a grounded metal obj ect . Refer
to Appendix B for more informat i on.
3. Open the workstation by removing its outside side access panel. Refer
to the section “Removing the Side Access Panel” in this chapter for
instructions.
4. Install any optional equipment: ISA or PCI expansion board,
Accelerated Graphic Port (AGP) grap hics controller, processor
upgrade, memory, or drive. Refer to the applicable chapters in this
manual or the documentation provided with the optional equipment for
instructions.
5. Replace the front bezel, if necessary, and the side access panel.
6. Reconnect the power cord to the back of the workstation and plug in
the power cord to a grounded AC outlet.
7. Turn on the monitor, workstation, and any devices you installed.
8. Reconfigure the workstation, if necessary. See Chapter 2 for
instructions.
9. Test the workstation (optional) using the TEST utility.
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Reconfiguring the Workstat ion
System configuration is the process of specifying the devices and programs
that make up a system. When you add or remove optional equipment, you
must reconfigure the workstation by running Computer Setup in order for the
changes to be recognized.
Run the Computer Setup utility after you complete the installation. To
configure in Windows NT Workstation, use Control Panel and configure your
specific option.
If configuration settings are incorrect, one or more devices may not work
properly, and you may receive an error message. If this occurs, run the
Computer Setup utility again. See Chapter 2 for more information on
Computer Setup.
6-3
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6-4
Hardware Upgrade Preparations
Removing the Side Access Panel
To remove the side access panel:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Refer to the following illustration to remove the side access panel.
Figure 6-1. Looseni ng the four rear panel thum bscrews and removing the
side acc ess panel
IMPORTANT: When replacing t he si de access panel, be sure to tight en all
four thumbscrews.
NOTE: The hood labels att ached to the inside of t he si de access panel provi de
system configurat i ons and t he i nstallation of additional com ponent s.
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Removing the Front Bezel
You will need to remove the front bezel when you are installing or removing
drives in the front bay. To remove the front bezel:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the side access panel.
3. Refer to the following illustration to remove the front bezel.
6-5
T
C
A
P
M
O
C
1
2
Figure 6-2. Depressing front bezel release latches and removing front bezel
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6-6
Hardware Upgrade Preparations
Identifying Internal Components
The following illustration and table identify the internal components of your
workstation.
1
6
7
8
9
10
Figure 6-3. Identifyi ng i nternal component s
Internal Components
Ref. Component
Table 6-1
COMPACT
2
3
4
5
1 CD-ROM dri ve, drive bay 4
2 5.25-i nch drive bay , drive bay 5
3 5.25-i nch drive bay , drive bay 6
4 3.5-i nch disk ette drive, drive bay 7
5 Speaker with PremierSound and fix ed equal i zation
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Internal Components Continued
Ref. Component
6 Power supply
7 3.5-i nch removable hard dri ve cage that supports either three
1.0-inch drives or two 1.6-inch drives. Drive bay 1 on bottom, bay 2 in
middle, and bay 3 on top.
8 Expansion board assembly (includes riser board, PCI expansion
slots , and ISA expansion sl ots)
9 System board (i ncludes SW1 switch, AGP expansion slot, four
DIMM sockets , two processor slots, and other c onnectors)
10 Accel erated Graphics P ort (AGP) graphic s controller (preinstal l ed
on select ed m odel s)
6-7
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6-8
Hardware Upgrade Preparations
Removing the Expansion Board
Assembly
To remove the expa nsion boa rd assembl y:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the side access panel.
3. Refer to the following illustration to remove the expansion board
assembly.
Figure 6-4. Remov i ng the expansion board assembly
4. Reassemble the workstation, and connect the power cord to the
grounded AC outlet and to the workstation.
IMPORTANT: After connecting the power cord to the grounded AC outlet
and to the workstati on, DO NOT turn the power button on if the Power LED is
a steady amber color. A steady am ber col or indi cates that the expansi on
board assembly is not seated properly. D i sconnect the power cord and reseat
the expansion board assembly.
IMPORTANT: When replacing t he si de access panel, be sure to tight en all
four thumbscrews.
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Removing the Removable Hard
Drive Cage
To remove the rem ova ble ha rd drive c age :
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and from the back of the workstation.
2. Remove the side access panel.
3. Refer to the following illustration to remove the removable hard
drive cage.
1
1
6-9
2
Figure 6-5. Looseni ng the two thumbs crews and removing the removabl e
hard drive cage
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6-10
Hardware Upgrade Preparations
When reinserting the removable hard drive cage, be sure to align the tab on
the bottom corners of the c age ➌ with the workstation chassis.
2
3
Figure 6-6. Reins erting the remov abl e hard drive cage
3
1
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Identifying the System Board
Components
The following illustration and table identify the internal system board
components of your workstation.
21 3 4 5 6 7 8 9
6-11
10
11
12
1415
Figure 6-7. Identifyi ng system board component s
Table 6-2
System Board Components
Ref. Component
1 Power switch and power LED connect or
2 Power connector
3 External battery connec tor
4 Dis kette drive connect or
5 Secondary IDE connector
6 Pri m ary IDE connector
7 Wide-Ul tra SCSI connector
13
Continued
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6-12
Hardware Upgrade Preparations
System Board Components Continued
Ref. Component
8 Processor power modul e connector f or pri m ary processor
9 Processor power modul e connector f or secondary proc essor
10 Secondary processor s l ot
11 Primary processor s l ot
12 SW1 swit ch
13 DIMM sockets 1-4
14 AGP expansi on slot
15 Riser board connector
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Chapter 7
Memory Upgrades
This chapter explains how to install additional memory.
For information on preparing the workstation for upgrades, see Chapter 6.
Installing Additional Memory
Your workstation supports Registered 100-MHz Error Checking and
Correcting (ECC) SDRAM dual inline memory modules (DIMMs). Add it iona l
DIMMs (32-MB, 64-MB, 128-MB, or 256-MB) are a vailable to upgrade the
memory. The workstation has four DIMM sockets on the system board to
support up to a maximum of 1 GB. The four DIMM sockets are num bere d
from DIMM1 through DIMM4.
7-1
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7-2
Memory Upgrades
The following figure illustrates the physical location of all DIMM sockets.
Note th a t DIMMs do not n e e d t o b e i n stalled in pairs, and can be installed in
any of the available DIMM sockets.
IMPORTANT: Before installing additional D I MMs, read “Im port ant G uidelines
for DIMM I nstallation” in the follow i ng section.
DIMM 4
DIMM 3
DIMM 2
DIMM 1
Figure 7-1. Location of DIM M socket s: è DIMM sockets 1-4
NOTE: The DIM M sockets are numbered in sequence from 1-4. DI M M1 is
located closest t o the processor, and DIMM4 i s l ocated closest to t he edge of
the board.
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Important Guidelines for DIMM Installation
When installing DIMMs, you MUST follow the following guidelines:
■
Use only 32-, 64-, 128-, or 256-MB, Registe re d 100-MHz Error
Checking and Correcting (ECC) SDRAM DIMMs.
■
Regist e r e d DI MMs m u st b e u se d .
■
DIMMs must have a 4 KHz refre sh r ate.
■
DO NOT INSTALL DIMMS THAT DO NOT SUPPOR T E R R OR
CHECKING AND CORRECTING (ECC).
■
A DIMM can be installed one way only. Be sure to match the two key
slots on the DIMM with the tab on the DIMM socket. Push the DIMM
down into the DIMM socket, ensuring that it is fully inserted and
properly seated.
■
When upgrading, do not exceed 1 GB total. Upgrades exceeding
1 GB will cause the system to halt.
7-3
Installing DIMM Modules
IMPORTANT: Prior to install i ng addi tional DIM M s, read “ I mportant
Guidelines f or DI M M Installat i on” i n the previous section.
To install a memory module:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the side access panel.
CAUTION: When handling a DI M M , be careful not to t ouch any of
the contacts. D oi ng so m ay dam age the module.
CAUTION: Static elect ri ci t y can dam age the electronic
components of the w orkstation or optional boards. Bef ore beginning
these procedures, ensure that you are discharged of st at i c
electricity by bri ef l y touching a grounded metal obj ect . Refer to
Appendix B, “Elect rostatic Discharge,” f or more i nf orm at i on.
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7-4
Memory Upgrades
3. Remove the AGP gr a p h i c s contro ller, if necessary.
4. Refer to the following illustration to install a DIMM module.
2
1
2
Figure 7-2. Installing a DIMM module
To remove a mem ory m odule , re verse t he above proc edure .
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Chapter 8
Drives
This chapter explains how to install additional hard drives, CD-ROM drives,
and tape drives. This chapter also provides guidelines for installing SCSI
drives. For additional information about installing optional SCSI and
non-SCSI drives, refer to the documentation included with the device or
contact your Compaq authorized dealer, reseller, or service provider.
For information on preparing the workstation for upgrades, see Chapter 6.
Installing Additional Drives
Your workstation supports up to seven individual drive bays. All models ship
with a CD-ROM drive installed in bay 4 and a diskette drive installed in bay
7. See Table 8-1 for a descri pt ion of t he drive ba y com pone nts.
8-1
3 2 1
Figure 8-1. Identifyi ng dri ve bay components
4
5
COMPACT
6
7
8
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8-2
Drives
As shown in Figure 8-1, drive bays 1 through 3 are located in the removable
hard drive cage, which is located behind the side access panel of the
workstation. Drive bays 4 through 7 are located on the front of the
workstation. They support various drive configurations.
Table 8-1
Drive Bay Components
Ref. Component Description
1 Bay 1 Part of the removabl e hard dri ve cage. A 3.5-inch, third-height
bay that supports a 1.0-inch hard drive or a 1.6-inch hard driv e.
2 Bay 2 Part of the removabl e hard dri ve cage. A 3.5-inch, third-height
bay that supports a 1.0-inch hard drive. Bay 2 is not available
when a 1.6-inch drive is ins talled in bay 1 or bay 3.
3 Bay 3 Part of the removabl e hard dri ve cage. A 3.5-inch, third-height
bay that supports a 1.0-inch hard drive or 1.6-inch hard driv e.
4 Bay 4 5.25-inch, half-hei ght bay that supports 1. 0-i nch or 1.6-inch
storage devi ces. A CD-ROM drive is shipped in bay 4.
5 Bay 5 5.25-inch, half-hei ght bay that supports 1. 0-i nch or a
1.6-inch s torage devices. An opti onal hard drive, di skette
drive, CD-ROM dri ve, or tape drive can be installed in bay 5.
6 Bay 6 5.25-inch, half-hei ght bay that supports 1. 0-i nch or 1.6-inch
devices . An optional hard dri ve, diskette drive, CD-ROM driv e,
or tape drive c an be i nstalled in bay 6.
7 Bay 7 3.5-inch, third-hei ght bay that supports a 1. 0-i nch device. A
standard 3.5-i nch diskette drive i s shipped in bay 7.
8 Air plenum
(cooling
chamber)
Side of air pl enum provides tem porary storage f or the
hardware screws used to install optional m ass st orage devices
in the removabl e hard dri ve cage and in the front bays .
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Removin g a B lank Drive B ez el for Remo vab le
Media Storage D evice Installations
A blank drive bezel covers bays 5 and 6 when they are not occupied with a
storage device. You will need to remove a drive bezel before installing any
removable media storage device (e.g., tape drive, CD-ROM, diskette, etc.) in
these bay locations. You will not need to replace the drive bezel after the
drive installation.
To remove a blank drive bezel:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the side access panel and front bezel.
3. Refer to the following illustration to remove a blank drive bezel.
8-3
Figure 8-2. Remov i ng a blank drive bezel
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8-4
Drives
Removing a Cooling Shield for a Hard
Drive In stallation
A cooling shield covers bays 5 and 6 to provide proper cooling and EMI
protection.
To remove a cooling shield:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the side access panel and front bezel.
3. Refer to the following illustration to remove a cooling shield.
COMPACT
Figure 8-3. Remov i ng a cooling shi el d
IMPORTANT: You will also need to replace the shield after the drive is
installed i n t he bay.
To replace the cooling shield, reinsert the two screws.
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Locating the Optional Hardware Screws
A total of 17 extra hardware screws are provided on the side of the air plenum.
The top group of eight screws ➊ is for installing hard drives in the removable
hard drive cage. The bot tom group of ni ne scre ws ➋ is for installing
removable media storage devices in the front drive bays.
8-5
1
2
Figure 8-4. Locating the hardware screws for drive bay installations
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8-6
Drives
Install ing a Hard Drive in Bay 5 o r 6
Drive bays 5 and 6 can be configured with either 1.0-inch or 1.6-inch hard
drives. Other than using different screw holes, the installation for both drives
is basically the same. To install a 1.6-inch hard drive:
NOTE: Before install i ng a SCSI device, please read “SCSI C abl es and
Guidelines” later in this chapter.
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the following c om ponent s:
❏
side access panel
❏
front bezel
❏
cooling shield
3. Refer to the following illustrations to install a 1.6-inch hard drive in
bay 5 or 6.
Figure 8-5. Installing a 1.6-inch hard driv e i n the hard drive bracket
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Figure 8-6. Installing a hard dri ve
8-7
COMPACT
COMPACT
Figure 8-7. Replac ing the cooling shield
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8-8
Drives
Figure 8-8. Connecting the SCSI signal cable and power cable
4. Reassemble the workstation.
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Install ing a Hard Drive in the R emovable Har d
Drive Cage (Bays 1 - 3)
The removable ha rd dri ve c a ge i s ca pabl e of bei ng c onfigure d wit h up to t hre e
1.0-inch hard drives or with t wo 1.6-i nch ha rd dri ves. Other t ha n using
different screw holes, the installation for both drives is basically the same.
To install a 1.0-inch hard drive in the removable hard drive cage:
NOTE: Prior to install i ng a SC SI devi ce, pl ease read “SC S I C abl es and
Guidelines” later in this chapter.
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the side access panel and the removable hard drive cage.
3. Remove four screws (top group of screws) from the air plenum located
at the front of the workstation.
4. Refer to the following illustrations to install an optional hard drive.
8-9
Figure 8-9. Installing a 1.0-inch hard driv e i n bay 2
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8-10
Drives
2
3
3
1
Figure 8-10. Reins talling the rem ovable hard drive cage
Figure 8-11. Connecting the si gnal and power cables
5. Reassemble the workstation.
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SCSI Cable and Guidel ines
All workstation models use three areas for connecting mass storage SCSI
devices: internally with hard drives in the removable hard drive cage,
internally with storage devices in the front panel drive bays, and externally
with external storage devices. The workstation has an integrated Wide-Ultra
SCSI controller that has one internal connector on the system board and one
external connector on the rear panel.
SCSI Cables
The workstation ships standard with a 5-device Wide-Ultra SCSI cable ➊ that
has a terminator on one end. One end of this cable connects to the internal
Wide-Ultra SCSI connector on the system board, and the other end (first
device connector) of the cable connects to the hard drive in the removable
hard drive cage. The c abl e has five c onnec t ors to handl e up to fi ve SCSI
devices, a maximum of three in the removable hard drive cage and two in the
front drive bay area.
1
8-11
Figure 8-12. 5-dev i ce Wide-Ultra S CS I cable
NOTE: The SCSI cable i ncl uded with your workstation m ay l ook slightly
different t han t he one pi ctured.
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8-12
Drives
SCSI Guidelines for Installing
SCSI Devices
■
If you are installing a narrow SCSI device, you will need to attach a
68- to 50-pin SCSI adapter to the narrow SCSI device.
■
A maximum of seven SCSI devices may be installed on the integrated
Wide-Ultra SCSI controller.
■
A unique SCSI ID (0-6 and 8-15) must be set for each SCSI device
installed.
■
Before you install a SCSI device, verify the SCSI ID of the drive and,
if necessary, set the SCSI ID to a unique ID numbe r.
■
The controller identifies a SCSI device by its SCSI ID (SCSI ID 1)
number rather than its bay location (bay 2). Therefore, moving a SCSI
device from one bay location to another or changing the position of the
device on the SCSI chain does not affect the communication between
the controller and the SCSI device.
■
The reserved and available SCSI ID numbers for SCSI devices are as
follows:
❏
SCSI ID 0 is reserved for the primary hard drive (bootable drive).
❏
SCSI ID 7 is reserved for the controller.
❏
SCSI IDs 1-6 and 8-15 are available. 8-15 should not be used with
narrow devices on the same SCSI bus.
■
Bay 4 is reserved for the CD-ROM drive. Do not install a SCSI device
in this bay.
■
If only one SCSI hard drive is used, it should be installed on the lowest
numbered bay (bay 1).
■
Every SCSI chain must be terminated (closed) at both ends.
■
SCSI devices may not have terminating jumpers on the device.
Determine if the device ought to have termination enabled or disabled.
Set the termination if necessary. Termination on these devices must be
achieved with a terminated cable.
■
Turn on an external SCSI device before turning on power to the
workstation. This enables the system board controller to recognize the
external SCSI device.
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Page 83
When an external SCSI device is connected to the external SCSI
■
connector on the rear panel of the workstation, that device becomes the
end of the SCSI chain and must be terminated.
■
SCSI drives on the SCSI controller must be either internal or in an
external storage system, but not both.
SCSI Guidelines for Optimizing
Performance
■
To maintain Ultra speeds, do not install more than four SCSI devices
on a SCSI bus.
■
Do not mix Wide-Ultra and narrow SCSI devices on the same SCSI chain
or the same controller. For example, if you plan to connect SCSI devices
to both the internal and external Wide-Ultra SCSI connectors, do not
install Wide-Ultra SCSI devices to the external Wide-Ultra SCSI
connector and narrow SCSI devices to the internal Wide-Ultra SCSI
connector.
8-13
For additional information about optional SCSI devices, refer to the
documentation included with the device or contact your Compaq authorized
dealer, reseller, or service provider.
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Chapter 9
Expans ion Boards
This chapter provides instructions for installing and removing PCI or ISA
expansion boards, and an Accelerated Graphics Port (AGP) graphi cs
controller.
NOTE: The following instruct i ons al so appl y to install i ng and rem ovi ng
graphics boards. For informati on about the graphics controller inst al l ed on your
workstation, ref er to the appropriate guide on the Sm artS t art f or W orkst at i ons
CD under X:\DOCS\ G RAPH I C S, w here X is your CD-RO M drive desi gnat ion.
For information on preparing the workstation for upgrades, see Chapter 6.
9-1
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9-2
Expansion Boards
Identifying the PCI and ISA
Expansion Slots
Your workstation contains five expansion slots: three PCI expansion slots, one
shared PCI/ISA expansion slot, and one ISA expansion slot. T he fol l owing
figure identifies the physical locations. See Table 9-1 for component names.
1
2
3
4
5
Figure 9-1. Identifyi ng the expansion slots
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Table 9-1
PCI/ISA Expansion Slots
Ref. Component
1 PCI/I SA shared expansion slot . They cannot be used sim ul taneously/
2 PCI expans ion slot (f ull-length)
3 PCI expans ion slot (f ull-length)
4 PCI expans ion slot (f ull-length)
5 ISA ex pansion slot (short)
NOTE:PCI=Peripheral Component I nterconnect
ISA=Industry Standard Architect ure
9-3
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9-4
Expansion Boards
Installing a PCI or an ISA
Expansion Board
To install a PCI or ISA expansion board:
1. Remove the expansion board assembly from the workstation chassis.
2. Refer to the following illustration to remove an expansion slot cover.
Figure 9-2. Remov i ng the screw and ex pansion slot cover
To replace an expansion slot cover, reverse the above procedure.
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3. Refer to the following illustration to install a PCI or ISA board.
Figure 9-3. Installing an expansion board
IMPORTANT: When you inst al l an expansi on board, be sure t o press firmly
on the board so that the whol e connector seats properly in the expansion
board slot. If you are installing a f ul l l ength expansion board, be sure to
engage the card guide.
9-5
IMPORTANT: To remove a PCI or ISA board, hol d t he board at each end
and carefully rock it back and f ort h unt i l the connectors pull free f rom the slot.
Be sure not to scrape the board against ot her components. Store the board in
an anti-stati c package. R em em ber t o reattach the expansion slot cover.
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9-6
Expansion Boards
Identifying the Accelerated Graphi cs
Port (AGP) Graphics Controller
Expansion Slot
Your workstation also ships with an AGP expan si o n sl o t o n the system board.
The following figure shows the location of this slot.
1
Figure 9-4. Identifyi ng the AGP graphic s controll er expansion s l ot
Install ing and Removing an AGP
Graphics Controller
To install the AGP graphics co n t r oller, remove the metal slot screw and cover,
insert t h e b o a r d in the APG slot, and press f i r m ly into p lace.
IMPORTANT: To ensure the board fits properly, be sure to use AGP
graphics controllers with APX format brackets.
IMPORTANT: When you inst al l an AG P board, be sure to press f i rm l y on
the board so that the whol e connector seats properly in the AGP sl ot . If you
are installing a full length expansi on board, be sure t o engage t he card gui de.
To rem o ve the AGP gr a p h i c s contro ller, hold the board at each end, then pull
up. Be sure to replace the metal slot screw and cover.
è
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Chapter 10
Processors
This chapter explains how to install an additional processor and how to
upgrade an existing proce ssor.
For information on preparing the workstation for upgrades, see Chapter 6.
Install ing an Additional Processor
You can upgrade the workstation to a multi-processor system by installing a
second Pentium II processor of the same speed and type in the second
processor slot.
WARNING: To reduce the risk of personal inj ury from hot surf aces,
allow the internal system component s to cool before touching.
10-1
CAUTION: Installi ng t he processor incorrectl y may cause damage
to the system board. Compaq recommends that you have a
Compaq authorized reseller or service provider inst all the
processor. If you plan to i nstall it yoursel f , read all the inst ruct i ons
carefully before you begin.
To install a second processor:
1. Turn off the workstation and disconnect the power cord from the
grounded AC outlet and the back of the workstation.
2. Remove the following c om ponent s:
❏
side access panel
❏
expansion board assembly
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10-2
Processors
3. Refer to the following illustrations to install an additional processor.
Figure 10-1. Installing the process or power m odul e
Figure 10-2. Installing a second proces sor/heats i nk assembly
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Figure 10-3. Installing a heatsink bri dge
4. Reassemble the workstation and connect the power cord to the
grounded AC outlet and to the workstation.
10-3
IMPORTANT: When replacing the si de access panel, be sure to tight en all
four thumbscrews.
Upgrading the Processor
To upgrade the processor, follow the installation procedures included with the
processor upgrade kit.
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Chapter 11
Troubleshooting
This chapter provides information on how to identify and correct some
common disk, display, memory, network, SCSI, and software problems. It
also identifies and explains some common messages you may receive on the
screen.
Consult Appendix D, “POST E rror Me ssa ge s, ” for a n e xpl a nation of specific
messages tha t m a y di spl a y duri ng t he Powe r-On Se l f-T e st (POST ) a t st a rt up.
Checklist for Minor Problems
If you encounter a minor problem with your workstation, refer to the
following list of general suggestions before taking further action:
Check that the workstation and monitor are plugged into a working grounded
AC outlet.
11-1
■
Check to see that the workstation is turned on and the green power
light is on.
■
Check to see that t he moni t or is turne d on a nd the gre en m oni tor l i ght
is on.
■
Turn up the brightness and contra st c ontrol s of the moni t or if t he
monitor is dim.
■
Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■
Check all cable connections for loose connections or incorrect
connections.
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11-2
Troubleshooting
Be sure all the needed device drivers have been installed (for example,
■
if you are using a mouse, you need a mouse device driver).
■
Ensure that all printer drivers have been installed for each application.
■
Take out all diskettes from the diskette drives and all CDs from the
CD-ROM drives before you turn on your system.
■
If you have corrupted your Windows NT Workstation configuration,
reboot the workstation. When the startup program prompts you to press
the spacebar to invoke the last known good menu, press the spacebar.
Windows NT Workstation remembers your last working configuration
and runs it.
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Page 95
Troubleshooting Common Problems
Although your workstation is configured for your particular hardware and
software, problems you encounter while working may not be unique.
Eliminating the typical problems described in this section may save you time
and money. If you do have a problem with your workstation, consider the
problems and possible solutions outlined in the following series of tables. You
may discover something you can resolve easily for yourself. If the condition
persists contact your Compaq authorized reseller or service provider. Refer to
“Getting Help” in the front of this guide for a list of Compaq worldwide
technical support telephone numbers.
Minor Problems
Table 11-1
Solving Minor Problems
Problem Possible Cause Possible Solu tion
11-3
Workstation won’t turn on. Workstation is not connected
to a working grounded AC
outlet.
Cable to the electrical outlet
is loose.
A defect i ve PCI or ISA card
has been inst al l ed.
Boards, proc essor, or
expansion board as sembly
may not be properly instal l ed.
Connect to a working
grounded AC outlet.
Ensure that cable is
connected properl y.
Remove any ex pansion
board that was j ust
installed.
Ensure boards and
processor are properl y
seated. E nsure assembly
is properly i nstalled i n
unit.
Continued
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11-4
Troubleshooting
Minor Problems Continued
Problem Possible Cause Possible Solu tion
Workstation doesn’t
automatically display the
date and time.
RTC (real-time clock ) battery
may need to be replaced.
Battery l ife is approximately 5
years.
Workstation does not
beep during the power-on
Speaker cabl e i s not properly
attached
self-t est (POST ).
Headphones plugged in Unplug headphones
System will not boot. Expansion board assembly
may not be s eated properly.
Workstation reset
automatically.
The unit tem perature was
exceeded. T he fan may be
blocked.
Replace the RTC battery.
Refer to Appendi x E,
”Inst al l i ng a New
Battery,” for installation
instruc tions, or contact
your Compaq authorized
reseller or s ervice
provider for RTC battery
replacement.
Ensure that speaker
cable is connected.
If the LE D is a st eady
amber color, reseat the
expansion board as sembly.
1. Unit is i n an exceedingly
hot environment. Let it cool
down.
2. Be sure internal cables
are not block i ng the air
intake of the power supply.
3. Contact your Compaq
authorized res el l er or
servic e provider.
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Diskette Dri ve Problems
remove the write protection.
Problem Possible Cause Possible Solu tion
11-5
Table 11-2
Solving Diskette Drive Problems
Diskette drive l i ght stays
on.
Diskette drive cannot
write to a diskette.
Diskette is dam aged. Run CHKDSK on the
diskette.
Diskette is incorrectly
inserted.
Diskette not fully inserted. Eject and try inse rting
Software program i s
damaged.
Drive cable i s not properly
connected.
Diskette is not formatted. Format the diskette.
Diskette is wri te-protect ed. Use another diskett e or
Writing to the wrong drive. Check the drive lett er i n
Not enough space i s left on
the disk ette.
Remove diskette and
reinsert.
again.
Check the program
diskettes or reinstall
software f rom ori ginal
media.
Reconnect dri ve cable.
your path statement.
Use another dis kette.
A problem has occurred
with a dis k transac tion
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Diskette write control is
enabled.
The directory struc ture is
bad, or there is a probl em
with a file.
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Check your security
feature settings by
running the Setup utility.
Run CHKDSK t o check
for fragmentation.
Continued
Page 98
11-6
Troubleshooting
Solving Diskette Drive Problem s Continued
Problem Possible Cause Possible Solu tion
Drive cannot read a di skett e Dis kette is not formatted. Format the di skette.
Drive not f ound Cable is l oose. Check connections.
Nonsystem disk message The system is trying to start
Display Pr oblems
Blank s creen Monitor is not turned on and
You are using the wrong
disket te type f or the drive
type.
from a diskette that is not
bootable.
Check the type of drive
you are using and us e
the correct diskette type.
Remove the di skett e
from the drive.
Table 11-3
Solving Display Problems
Problem Possible Cause Possible Solu tion
Check that the monitor is
the monitor l i ght is not on.
The cable connections are
not correct.
on and light is on.
Check the cable
connecti on from the
monitor to the
workstation and to the
grounded AC outlet.
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The QuickBlank feat ure has
been enabled through
Computer Set up.
The energy sav er feature has
been enabled.
The RGB (Red, Green, Blue)
input switch on the back of
the monitor i s incorrectly set
(select m oni tors only).
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Run Computer Set up and
disable the Qui ckBlank
feature.
Press any key or type
your password and wai t a
few moments for the
screen to activate.
Set the moni tor’s RGB
input switch to 75 ohms
and, if t here i s a sync
switch, set it to External.
Continued
Page 99
Solving Display Probl em s Continued
Problem Possible Cause Possible Solu tion
11-7
Blank s creen
(Continued)
Monitor does not function
properly when used wi th
energy saver features
Blurry display or
requested resol ution
cannot be set.
The picture i s broken up;
it rolls, jitters, or blinks.
You are using a fixed-sy nc
monitor and it won’t sync at
the resolut i on chosen.
Be sure that the monitor
can support the selected
resolution and refresh
rate.
Monitor without energy s aver
capabilities is being used with
Disable moni tor energy
saver feature.
energy saver features
enabled.
If the graphi cs cont rol l er was
upgraded, the correct displ ay
drivers may not be loaded.
Refer to the
documentat i on i n the
upgrade kit f or m ore
informati on on di splay
drivers.
Monitor cabl e m ay be loose. Be sure the monitor
cable is securely
connected to the
workstation.
In a 2-monitor system or if
another monitor i s in clos e
Move the moni tors
farther apart.
proximit y, the moni tors may
interfere with each other’ s
magnetic field.
Monitor overheats There is not enough
ventilation space for proper
airflow.
Video colors are wrong This indi cates t hat either the
cabling or monitor impedance
is* incorrect.
Compaq Profess ional W orkstation AP500 Reference Guide
Leave at leas t 3 inches
(7.6 cm) of ventilat i on
space. A lso, be sure
there is not hi ng on top of
the monitor to obstruct
airflow.
1. Ensure that the Red,
Green, and Blue BNC
cables are c onnected to
the correspondi ng
monitor connectors.
2. Be sure your
monitor's RGB inputs are
set to 75 ohm s.
Writer: B J Pereira Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-001
File Name: L-C H 11 Las t Sav ed On: 5/ 20/ 98 3: 47 PM
Page 100
11-8
Troubleshooting
Audio Problems
Table 11-4
Solving Audio Problems
Problem Possible Cause Possible Solu tion
Sound does not c ome out
of the speaker
Sound does not c ome
through the headphones
Printer Problems
Software v ol um e control is
turned down in Mic rosoft
Sound Sys tem Control Panel.
Headphones are plugged in. Unplug headphone jac k.
Speaker cabl e i s loose. Ensure that the speaker
Headphones are not
plugged in correctly or
volume control is turned
down.
In Windows NT
Workstation, select Volume
Control under Ac cessori es
and adjust v ol um e.
cable is properl y
connected.
1. Check the headphone
cable connec tion.
2. Adjust the headphone
volume control.
Table 11-5
Solving Printer Problems
Problem Possible Cause Possible Solu tion
Printer will not print. Printer is not turned on and
Writer: B J Pereira Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-001
online.
The correct printer drivers for
your application are not
installed.
If you are on a network, you
may not hav e m ade the
connecti on to the printer.
File Name: L-C H 11 Las t Sav ed On: 5/ 20/ 98 3: 47 PM
Turn the printer on and
make sure it is online.
Install the correct printer
drivers f or your
applicati on.
Make the proper net work
connecti ons to the
printer.
Continued
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