Second Edition (October 1999)
Part Number 341251-002
Compaq Computer Corporation
Notice
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Compaq 3000 Series UPS Operation and Reference Guide
Second Edition (October 1999)
Part Number 341251-002
Contents
About This Guide
Text Conventions.......................................................................................................vii
Symbols in Text....................................................................................................... viii
Symbols on Equipment............................................................................................ viii
This guide is designed to be used as step-by-step instructions for installation
and as a reference for oper ation, tro ubleshooting, and future upgrades.
Text Conventions
This document uses the following conv entions to distinguish elements of text:
KeysKeys appear in boldface. A plus sign (+) between
USER INPUTUser input appears in a different typeface and in
About This Guide
two keys indicates that they should be pressed
simultaneou sly.
uppercase.
FILENAMESFile names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
TypeWhen you are instructed to type information, type
EnterWhen you are instructed to enter inform atio n, type
These elements appear in initial capital letters.
These elements appear in uppercase.
the information without pressing the Enter key.
the informat ion and then pr ess the Enter key.
viii Compaq 3000 Series UPS Operation and Reference Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. Enclosed area
contains no operator serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards,
do not open this enclosure.
Any product or assembly marked with these symbols indicates that the
132 lb
60 kg
component exceeds the recommended weight for one individual to
handle safely.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety requirements
and guidelines for manual material handling.
Precautions
About This Guide ix
Any RJ-45 receptacle marked with these symbols indicates a Network
Interface Connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this
surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
WARNING: There is a risk of electric shock from high earth conductor leakage
current when connecting multiple pieces of Information Technology Equipment
to Compaq 3000 Series Uninterruptible Power Systems (UPS):
The summation of the input power for multiple pieces of Information Technology
Equipment through the use of a UPS can result in high earth conductor leakage
current. For UPS products that have detachable AC power cords, the total
combined earth conductor leakage current should not exceed 3.5 mA.
WARNING: There is a risk of personal injury from the hazardous energy levels
associated with UPS batteries. The maintenance and replacement of batteries
must be carried out by qualified service personnel.
WARNING: The 3000 Series UPS models weigh 132 lb (60 kg) when fully
assembled. To reduce the risk of personal injury or damage to the equipment:
■ Observe local occupational health and safety requirements and guidelines
for manual material handling.
■ Obtain adequate assistance to lift and stabilize the chassis during
installation or removal.
■ Remove the battery pack to reduce the overall weight of the product by
approximately 60 lb (27 kg).
■ Adhere to the precautions and guidelines set forth in the “Rack Stability”
section to follow.
x Compaq 3000 Series UPS Operation and Reference Guide
IMPORTANT: Please refer to the Important Safety Information (included with the
UPS kit) before installing this product.
Rack Stability
WARNING: To reduce the risk of personal injury or damage to the equipment,
take the following precautions:
■ The 3000 Series UPS models MUST be installed at the bottom of the rack.
If placed in the rack with existing equipment, the rack must be
re-configured to allow installation of the UPS at the bottom of the rack.
■ Do not use slides to mount the UPS in the rack.
■ Use the fixed rails supplied in the installation kit.
■ Use a minimum of two people to place the UPS on the rails.
WARNING: Make sure that the rack containing the UPS is stable. The following
conditions must be met:
■ The leveling feet are extended to the floor.
■ The full weight of the rack rests on the leveling feet.
■ The stabilizing feet are attached to the rack, if it is a single rack
installation.
■ The racks are coupled together in multiple rack installations.
■ A rack may become unstable if more than one component is extended for
any reason. Extend only one component at a time.
Getting Help
If you have a problem and have exhausted the inform ation in this guide, you
can get further informat ion and other help in the f ollowing locations.
Compaq Technical Support
You are entitled to free hardware technical telephone support for your product
for as long as you own the product. A technical support specialist will help
you diagnose the problem or guide you to the next step in the warranty
process.
About This Guide xi
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for world wide Technical Support Centers are
listed on the Compaq website. You can access the Compaq website at:
http://www.compaq.com
Be sure to have the following informat ion available before you ca ll Compaq:
■ Technical support registration number (if applicable)
■ Product serial number(s)
■ Product mode l name(s) an d number(s)
■ Applicable error messages
■ Add-on boa rds or hardware
■ Third-par ty ha rdw ar e or softw ar e
■ Operating system type and revision level
■ Detailed, specific questions
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website at:
http://www.compaq.com
1
. This service is available 24 hours a day, 7 days a week.
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518.
■ In Canada, c all 1-800-263-5868.
■ Elsewhere, access the Compaq website at:
http://www.compaq.com
1
For continuous quality improvement, calls may be recorded or monitored.
Chapter
Overview
This chapter contains information on the following topics:
■ Compaq 3000 Series Uninterruptible Power System (UPS) models
■ 3000 Series UPS front panels
■ 3000 Series UPS rear panels
■ 3000 Series UPS features
■ Warranties
1
1-2 Compaq 3000 Series UPS Operation and Reference Guide
Compaq 3000 Series UPS Models
The Compaq 3000 Series includes the following UPS models:
R3000h242705-002International; high voltage; Rack-mountable
R3000h-Int242705-B33International; high voltage; Rack-mountable with
R3000h-NA242705-003Domestic; high voltage; Rack-mountable
Front Panels
The 3000 Series UPS models are rack-mountable.
Table 1-1
non-detachable IEC-309 15A power cord
11234
Figure 1-1. Front panel configuration
Battery compartment
1
LED display
2
Control buttons
3
Air vents
4
Rear Panels
The 3000 Series UPS models feature the following rear pane l configurations:
Overview 1-3
18
23
7
Figure 1-2. Rear panel of R3000
Load segment 1
1
Load segment 2
2
Load segment 3
3
Communications port
4
REMOTE
POWER OFF
Option slot
5
REPO port
6
Power cord with L5-30p plug
7
Output circuit breakers
8
4
5
6
1-4 Compaq 3000 Series UPS Operation and Reference Guide
8
123
7
Figure 1-3. Rear panel of R3000j
Load segment 1
1
Load segment 2
2
Load segment 3
3
Communications port
4
18
23
REMOTE
POWER OFF
Option slot
5
REPO port
6
Power cord with L6-30p plug
7
Output circuit breakers
8
REMOTE
POWER OFF
4
5
6
4
5
7
Figure 1-4. Rear panel of R3000h
Load segment 3
1
Load segment 2
2
Load segment 1
3
Communications port
4
Option slot
5
REPO port
6
Input/Output circuit breakers
7
IEC-320-C19 16A power inlet
8
6
Overview 1-5
18
23
7
Figure 1-5. Rear panel of R3000h-International
Load segment 3
1
Load segment 2
2
Load segment 1
3
Communications port
4
Option slot
5
REPO port
6
Input/Output circuit breakers
7
Power cord with IEC-309 15A plug
8
REMOTE
POWER OFF
4
5
6
1-6 Compaq 3000 Series UPS Operation and Reference Guide
18
23
7
Figure 1-6. Rear panel of R3000h-NA
Load segment 3
1
Load segment 2
2
Load segment 1
3
Communications port
4
Standard UPS Features
The 3000 Series UPS models pr ovide the following features:
■ Communicat ions port for data exchange with the host computer
■ Power protection for loads up to 3000VA
■ Load segment control
REMOTE
POWER OFF
Option slot
5
REPO port
6
Input/Output circuit breakers
7
Power cord with L6-30p plug
8
4
5
6
■ Support for power management software
■ Support for Compaq hardware option cards, extending the power
management capabilities of the UPS
■ Support for Remote Emergency Power Off (REPO) circuitry
Communications Port
The 3000 Series UPS includes a communications port for data exchange with
the host computer. The p ower management software supplied by Compaq
enables the user to access status reporting and power management features.
CAUTION: Use only cables supplied by Compaq to connect the communications
port to the host computer. Use of standard RS-232 cables may cause equipment
damage.
Power Management Software
With each UPS, Compaq supplies a CD containing several power management
software applications, to address a variety of installations:
■ Compaq Power Management Software is a comprehens ive Microsoft
Windows-based power management appli cation that is t ightly integrated
with Compaq Insight Manager.
■ LanSafe III provides UPS power management capabilities in a network
environment.
■ FailSafe III provides UPS power management capabilities in a
standalone computer environment.
Overview 1-7
■ Compaq OnliNet Centro provides UPS power manageme nt capabilities
in a multi-platform network environment (supplied only with the
Compaq SNMP-EN Internal Adapter).
1-8 Compaq 3000 Series UPS Operation and Reference Guide
Compaq Power Management Software
Compaq Power Management Software allows system administrators to
monitor, and to manage, t he power bei ng supplied to an entire network of
servers and wor kstations.
Software capabilities include:
■ Monitoring utility power, and the power supplied by the UPS.
■ Logging events, such as utility power blackouts and brown outs.
■ Prioritizing protected devices.
■ Powering up and pow er i ng d own pr o te cte d de vic es .
For example, if Compaq Power Management Software detects an extended
utility power blackout, it will initiate the prioritized shutdown sequence
specified by the system administrator.
This sequence might include:
■ Saving work-in-progress throughout the network.
■ Powering down non-critical devices, to extend the battery power
available to other devices.
■ After savi ng the necessary informatio n, completin g t he orderly de vice
shutdown.
For more information on using Compaq Power Management Software, refer to
the Compaq Power Products Software Reference Guide section of the Power
Products Doc umentation CD (included with the UPS kit).
Hardware Option Cards
The 3000 Series UPS include an option slot that will accommodate one of
these hardware opt io n ca rd s:
■ Compaq Multi -Server UPS Card (option kit part number 1235 08-B21)
■ Compaq Scalable UPS Card (option kit part number 123509-B21)
■ Compaq SNMP- EN Internal Adapter (opti on kit part number
347225-B21)
Overview 1-9
Compaq Multi-Server UPS Card
A standard UPS can communicate directly with a single host computer. The
Multi-Server UPS Card expands the communications capability of the UPS so
that a single UPS that can exchange data with up to three host computers.
Compaq Power Management Software enables a single UPS wit h a
Multi-Server UPS Card to protect up to three servers. Individual server control
can be obtained by connecting the servers to different UPS load segments.
For example, if a network includes three servers (with one running Windows
NT, one running Unix, and one running NetWare), a Multi-Server Card can be
used to establish direct communications between the UPS and all three servers.
Use a single UPS load segment to supply power to a particular server and to
the devices associated with that server.
Compaq Scalable UPS Card
The Scalable UPS Card makes up to three UPS units appear as a single virtual
UPS to the host computer and, wi th Compaq Power Management Software,
allows scaling up the level of power protection available to the system.
For example, connecting three R3000 UPS units to a Scalable UPS Card
creates a virtual 9000VA UPS. Since the R3000 UPS each have three load
segments, the virtual UPS will have nine independe ntl y contro lled load
segments.
However, no single load can be greater than the lowest rated UPS. For
instance, connecting three 1KVA UPSs with a Scalable UPS Card could not
support a single 1200VA load.
1-10 Compaq 3000 Series UPS Operation and Reference Guide
Compaq SNMP-EN Internal Adapter
In a network environment, the SNMP-EN Internal Adapter provides a user
interface, allowing communication between the UPS and the server (when the
SNMP-based power management software, Compaq OnliNet Centro, is
installed). For workstations or other peripheral equipment that cannot be
interrupted by a network ma nagement system, a UPS with t he SNMP-EN
Internal Adapter option installed can also provide a power management
solution.
Using the SNMP-EN Internal Adapter SNMP communication interface,
system administrators can quickly ascertain if power-related problems exist
anywhere on the network. A Compaq UPS, connected by an SNMP-EN
Internal Adapter to power management software, can virtually eliminate costly
downtime due to power outages or surges, and decrease day-to-day network
management annoyances like spontaneous rebooting, lost files and corrupted
data—issues resulting from inconsistent power.
Compaq OnliNet Centro software is a versatile application that can schedule
network component shutdowns or, in case of a utility power outage, perform
graceful, sequential shutdown of network components.
Remote Emergency Power Off (REPO) Port
The 3000 Serie s UPS models include a Remote Emergency Power Off
(REPO) port. The REPO feature allows the UPS to be shut down from a
remote location. To use this feature, the REPO port must be connected to a
remote, normally open switch (not suppl i ed). When this switch is closed, the
UPS immediately disconnects power from its load segments.
To shut down the entire network in the event of an emergency, the REPO ports
of multiple UPS units can be connected to a single switch.
IMPORTANT: The REPO port meets the requirements of NFPA Articles 645-10 and
645-11 for a Disconnecting Means.
IMPORTANT:
■ If the remote switch is closed, the REPO feature shuts down protected devices
immediately and does not utilize the orderly shutdown procedure initiated by
Compaq Power Management Software.
■ The REPO feature shuts down UPS units operating under either utility or
battery power.
■ If the UPS was operating on battery power when the remote switch was closed, no
power will be available to the devices until utility power is restored.
Warranties
$25,000 Computer Load Protection Guarantee
To back up the wide range of features offe red with the UPS, Compaq provides
a three-year limited warranty. In addition, Compaq offers a $25,000 Computer
Load Protection Guarantee (provided by the original equipment manufacturer).
IMPORTANT: The warranty card supplied with the UPS must be filled in and returned to
qualify for the $25,000 Computer Load Protection Guarantee.
The $25,000 Computer Load Protection Guarantee only applies if:
■ The UPS is plugged into a sui tably grounded and wired out let using no
extension cords, adapters, other ground wires, or other electrical
connections.
■ The UPS installation complies with all applicable electrical and saf ety
codes specified by the National Electrical Code (NEC).
■ The UPS is used under normal operating conditions. Users comply with
all instructions and labels.
Overview 1-11
■ The UPS is not damaged by accident (other than a utility power
transient), misuse, or abuse.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible
Power System (UPS) units, extends the advantage of a Compaq three-year
limited warranty by applying it to the battery before it actually fails.
Specifically, the Pre-Failure Battery Warranty ensures that when customers
receive notification from Compaq Power Management Software that the
battery ma y fail, the battery is replaced free of charge under the warranty.
Compaq maintains the highest standards in the industry, as evidenced by the
Compaq Pre-Failure Battery Warranty. The Pre-Failure Battery Warranty is
beneficial in at least two significant ways:
■ Reduced total cost of ownership
■ Reduced downtime
This chapter pro vides information on the followi ng topics:
■ Installation requirements
■ Procedures to complete before starting the UPS
■ Starting the UPS
■ Completing the installatio n
Chapter
2
Installation
2-2 Compaq 3000 Series UPS Operation and Reference Guide
Installation Requirements
This section lists items needed to install the Compaq 3000 Series UPS models.
Item(s) not supplied with the UPS kit
Tools
A medium flat- bladed and Phillips screwdriver may be needed.
Other Hardware
A number of screws, cage nuts, and a cage nut-fittin g tool (supplied with the
rack) are required.
Item(s) supplied with the UPS kit
The UPS kit should contain the following components:
Software/Refe ren ce Mat erial
■ The Power Products Documentation CD containing the 3000 Series UPS
Operation and Reference Guide and the Compaq Power Products
Software Reference Guide
■ The Compaq Power Management Software Installation Instru ctions (a
booklet included with the CD) containing information on the installa tion
requirements for Compaq Power Management Software
■ Important Safety Information to be reviewed before installi ng this product
Hardware
The UPS ships with one or more of the following:
■ Depth-adjustable fixed rails kit
■ Front handles and mounting brac kets (2)
■ REPO terminal and connector block
Installation 2-3
■ Cable(s)
q
The R3000 and R 3000j models ship w i th a non-detacha ble input
power cord; a 6-foot UPS/computer interface cable, Compaq part
number 295245-004; and two 10-amp, 6-foot, IEC to IEC powe r
cords, Compaq part number 142263-001, f or load equipment power.
q
The R3000h, R3000h-Interna tional, and R3000h-NA models ship
with a non-detachable input power cord (the R300 0h model only
ships with a detachable input power cord); a 12-foot UPS/computer
interface cable, Compaq part number 295245-004; two 10-amp,
6-foot, IEC to IEC power cords, Compaq part number 142263-001;
two 8-foot IEC to IEC power cords, Compaq part number
142263-002; and two 10-foot IEC to IEC power cords, Compaq part
number 142263-003, for load equipment pow er.
All models ship with a computer interface cable. The computer interface cable
is not needed for normal operation. If power management of the UPS is
desired, connect the interface cable between the UPS communications port and
the serial port on the host computer.
IMPORTANT: If the UPS does not include a power cord that is suitable for your
application, contact an authorized Compaq service representative to obtain the
appropriate power cord. Please refer to the “Precautions for Power Products” section of
the Important Safety Information (included with the UPS kit).
Before Starting the UPS
This section provides installatio n steps to be completed before starti ng the
UPS.
Determine the steps required for the application:
■ Rack-mounting the UPS
■ Connecting the UPS communications port to the host computer
■ Connecting the Remote Emergency Power Off
NOTE: Although these steps can be carried out after the UPS is installed, the UPS will
need to be powered down to safely perform these tasks.
2-4 Compaq 3000 Series UPS Operation and Reference Guide
Rack Mounting the UPS
The 3000 Series U PS models must be mounted on fixed r ails. Refer to the
appropriate installation card (sup plied with the UPS kit) to obtain instr uctions.
WARNING: The 3000 Series UPS models weigh 132 lb (60 kg). To reduce the
risk of personal injury or damage to the equipment, take the following
precautions:
■ The 3000 Series UPS models MUST be installed at the bottom of the rack.
If placed in the rack with existing equipment, the rack must be reconfigured to allow installation of the UPS at the bottom of the rack.
■ Do not use slides to mount the UPS in the rack.
■ Use the fixed rails supplied in the installation kit.
■ Use a minimum of two people to place the UPS on the rails.
WARNING: Make sure that the rack containing the UPS is stable. The following
conditions must be met:
■ The leveling feet are extended to the floor.
■ The full weight of the rack rests on the leveling feet.
■ The stabilizing feet are attached to the rack, if it is a single rack
installation.
■ The racks are coupled together in multiple rack installations.
■ A rack may become unstable if more than one component is extended for
any reason. Extend only one component at a time.
Connecting to the Communications Port
The 3000 Series UPS models include a communications port for data
exchange with the host computer.
IMPORTANT: Compaq Power Management Software, LanSafe III, and FailSafe III require
the communications port to be appropriately cabled to the host computer.
Connect the UPS/computer interface cable (supplied) from the
communications port on the UPS to the appropriate communications port on
the host computer.
CAUTION: To avoid damaging the equipment, do not use the communications
cables (part numbers 142260-001 and 142260-002) supplied with earlier UPS
models. The UPS/computer interface cable is required to carry power and is
wired differently than earlier communications cables.
Installation 2-5
REMOTE
POWER OFF
Figure 2-1. Connecting the UPS/computer interface cable
Connecting the Remote Emergency Power Off
The 3000 Series UPS models include a Remote Emergency Power Off
(REPO) port. When properly wired, the REPO port allows the power to the
UPS output receptacles to be switched off from a remote location.
2-6 Compaq 3000 Series UPS Operation and Reference Guide
Use this procedure to activate the REPO port:
Install a suitable switch at the required remote location.
1.
Remove the connector bloc k from the REPO por t.
2.
REMOTE
POWER OFF
Figure 2-2. Removing the connector block
Wire the connector block using stranded, non-shielded wi re
3.
(AWG #22 - #18, or equivalent).
Replace the connector block in the REPO port.
4.
REMOTE
POWER OFF
Figure 2-3. Replacing the connector block
IMPORTANT: The remote switch must be in the OFF (open) position to enable power to
the output receptacles.
Starting the UPS
Starting the UPS for the first time requires the follow ing procedures:
■ Checking the Battery Recharge Date label on the UPS shipping carton
■ Connecting the UPS to utility p ower via the input power cord
■ Connecting devices to the UPS
■ Powering u p the UPS
■ Monitoring the automatic self-test to verify that the installation was
successful
Checking the Battery Recharge Date Label
Check the battery recharge date specified on the Battery Recharge Date label.
This label is affixed to the UPS ship ping carton.
IMPORTANT: Do not use the UPS if the battery recharge date has expired. If the date on
the Battery Recharge Date label has passed without the batteries being recharged,
contact an Authorized Compaq Service Representative.
Installation 2-7
THIS PRODUCT CONTAINS
A NONSPILLABLE BATTERY
Next Recharge Date:
14-DEC-04
Please refer to Maintenance Section
of Owner's Manual enclosed inside
Figure 2-4. The Battery Recharge Date label
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