Comdial VX-41 User Guide
R
Welcome to VVP
COMDIAL Small Office & VVP
Serial Integration For DSU II
Featuring Visual Voice Mail
User’s Guide
This user’s guide applies to the following
system and telephone models:
System Model:
DSU II Digital Telephone System with
software revision 2A and later
Telephone Models:
ImpactLCD,DigiTechLCD,Impression
LCD
Voice Mail Models:
Small Office & VVP 8.1, revision 3b
Contact yourComdial dealer forupdates of
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this as well as other Comdial publications
Table Of Contents
Introducing The Versatile Voice Processing
GettingStarted ............................. 3
EnteringYourVoiceMailbox................. 4
ListeningToYourMessages .................. 6
UsingYourKeypadToListenToYour
SendingMessages ........................... 8
ChangingYourOptions...................... 10
RecordingYourName....................... 11
UnderstandingOtherFeatures................ 19
PersonalDirectory........................... 23
System Featuring Visual Voice Mail. . . . . 1
WhatIsVoiceProcessing?.............. 1
HowDoIUseVoiceMail? ............. 1
UsingVoiceMailEtiquette ............. 1
About Your Telephone . . . . . . . . . . . . . . . . . 1
Using The Visual Voice Mail (VVM)
Feature............................ 2
Using Your Keypad To Enter Your Voice
Mailbox........................... 5
Messages ........................... 7
Using Your Keypad To Send Messages. . . . 9
Recording Your Greeting . . . . . . . . . . . . . . . 12
ChangingYourPassword............... 14
UsingCallTransfer.................... 15
UsingMessageNotification............. 16
Reviewing Messages For Future Delivery. . 17
UsingTheTutorial.................... 18
Calling Your Mailbox From Another
Location........................... 19
SettingUpDistributionLists............ 19
Using The Call Screening Feature . . . . . . . . 19
UsingYourDirectory.................. 20
Understanding Your Mailbox Schedules . . . 20
UsingTheMessageWaitingLight........ 20
UsingTheRecordFeature.............. 21
ListeningToIncomingMessages......... 22
ImportantNumbers ......................... 24
MultipleGreetingsRecord.................... 24
GCA70–339 Small Office & VVP User's Guide
IntroducingThe V ersatileVoice Processing
System Featuring Visual V oiceMail
Congratulations and thank you for using a Comdial voice mail system. This is
a powerful system that can greet your callers and record your messages. Using
the visual display and interactive buttons on your telephone along with the
voice prompts, you’ll find the Versatile Voice Processing (VVP) system with
Visual Voice Mail (VVM) feature quick and easy to use.
What Is Voice Processing?
Voice processing increases your productivity and efficiency when using your
telephone system. Voice processing allows you to direct calls to your parties
without delays caused by the operator handling other calls. You can retrieve
and record messagesin a voicemailbox 24 hoursper day, sevendays per week.
Messages you record in your own voice are accurate, detailed, and more
personal than a third party message.
How Do I Use Voice Mail?
You are assigned a voice mailbox. Your voice mailbox is similar to the
extension number for your telephone. To access your voice mailbox,you must
first dial up the voice mail system and enter your password if you wish to have
one. This is called logging on to your mailbox. Voice mail greets your callers
and records their messages.
Using Voice Mail Etiquette
It is important that you exercise good voice mail etiquette at all times. Voice
mail is intended to enhance productivity. When someone leaves a message in
yourvoice mailbox, itis your responsibilityto reply promptlyand courteously.
If voice mail is abused, the result can be frustrated callers and unhappy users.
To avoid any possible frustration, please be patient and courteous to all callers
until they become used to your new voice mail system.
About Your Telephone
To get the maximum benefit from VVP, you will need a Comdial proprietary
phone with a two-line, 32-character liquid crystal display (LCD) and three
interactive buttons. When using an industry standard touch tone phone, or
calling in from another telephone system, you can still use VVP by listening
to the voice prompts and entering your selections from the telephone keypad.
The keypad selections are also included in this guide.
Small Office & VVP User's Guide – 1
Small Office & VVP User's Guide GCA70–339
Using The Visual Voice Mail (VVM) Feature
You will quickly learn that as every voice menu or prompt plays, you will see
a different message on your telephone display. Most of these messages offer
you a choice of three different options. You select the option you want by
simply pressing the interactive button adjacent to the desired item on your
display. For example, suppose you are playing a message you received from
another party. Your display will be as follows:
Playing message
Rplay Save Del
Press left button to hear
your message again
Part of the way through the message you were distracted by some noise in the
office and you want to hear the message again. In this example, you need only
to press the interactive button under Rplay (for replay) on your display and
the message will start playing again from the beginning. After hearing your
message, you can then save it or delete it by pressing Save or Del as
appropriate.
You will soon discover that using the interactive buttons with your displayed
options in this manner is faster and more convenient than making all choices
fromyour telephone keypadeven though youcan use thismethod if you prefer.
In the above example, you could achieve the same results by pressing 1 to
replay the message, 3 to save it and 4 to delete the message. You will always
know which keypad button to press from the VVP voice prompts.
Because many of the menus have more than three options, only the most
popular options are displayed. You can select menu options that are not
presentedon your display by pressingthe applicable buttons onyour telephone
keypad. You will soon learn which ones they are from looking through this
manual and listening to the various voice menus. For example, when listening
to a message as in the above example, you can press “8”torewindthemessage
five seconds, press “9” to fast forward the message five seconds, or press “0”
to pause the playback for approximately 30 seconds.
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GCA70–339 Small Office & VVP User's Guide
Getting Started
The password you will use to log on to your mailbox the first time will be the
same as your mailbox number which is your extension number. You can
record this number in the space provided at the end of this guide.
As soon as possible, you should personalize your mailbox by recording your
name, greeting, and a new password.
When you call voice mail and enter your password, you will hear a welcome
greeting followed by the tutorial. The tutorial prompts you to enter your name,
greeting, and a new password, if you choose to use a password. You can delete
or change any of these items as often as you like. After you become familiar
with the operation of your voice mail system, you may want toturn the tutorial
off. See Using The Tutorial in this guide.
We strongly recommend that you use a password and that you choose
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one known only by you to keep your messages private.
To personalize your mailbox,
1. Press VMAIL to call voice mail.
2. Enter your password when prompted.
3. Follow the system’s voice prompts for
entering your name, greeting, and new
password.
Write your greeting here (see examples on page 17):
Small Office & VVP User's Guide – 3
Thu 25 8:25
VMAIL OPTIONS
Press this interactive
button to call voice mail
Small Office & VVP User's Guide GCA70–339
EnteringYour V oiceMailbox
Before you can perform any task on your voice mail system, you must enter
your mailbox, or log on to your mailbox. After logging on, you will then be
able to listen to messages left in your mailbox, send messages to other
subscriber’s mailboxes, and change any of your mailbox options, such as your
name or greeting. You can auto-logon by pressing the left button under your
display. Two auto-logon examples follow:
No New Messages in Mailbox
and Tutorial Turned On
Display 1
Thu 25 8:25
VMAIL OPTIONS
Press (see note 1)VMAIL
Display 2
Enter your
password
Enter your password
Display 3
Welcome to VVP
Hear welcome message
Display 4
Tutorial menu
Yes No Exit
Hear tutorial
(only if option is
turned on)
Display 5
Main menu
Msgs Send Opts
Select the following from
the Main Menu:
- Listening to messages
- Sending messages
- Changing mailbox options
Display 5
New Messages in Mailbox
and Tutorial Turned Off
Display 1
Thu 25 8:25
5 MSG OPTIONS
Press (see note 1)5 MSG
Display 2
Enter your
password
Enter your password and
immediately hear first new
message (no additional
button presses required.)
See note 2.
Note 2:
Displays 3, 4, and 5
appear the same as they do
in the example on the left
when the tutorial is turned on.
The tutorial plays the first time
you log on to help you personalize your mailbox. You can
choose to leave it on or turn it
off (see page 21).
Note 1:
VMAIL
messages are in your mailbox (example, means five new messages
are in your mailbox).
is replaced by the new message count indicator when new
4 – Small Office & VVP User's Guide
5 MSG
GCA70–339 Small Office & VVP User's Guide
UsingYourKeypadToEnterYourVoiceMailbox
Normally, you will auto-logon when entering your mailbox as described on
the facing page. However, you can enter your mailbox from your telephone
keypad as follows:
1. PressINTERCOManddialtheextension number for voicemail.Your
system administrator can provide you with this number.
2. If you are using a password, dial this number when prompted by VVP.
3. You will hear a welcome message and VVP will inform you of the
number of new messages and saved messages in your mailbox. You
will then hear voice prompts to help you complete various tasks from
your main menu.
Selecting Tasks From Your Main Menu
• To listen to your messages, press 1. This is for listening to new and
saved (old) messages.
• To send a message, press 2. This allows you to send a message to
another subscriber’s mailbox in the VVP system. You can choose
immediate or future delivery options.
• To change your mailbox options, press 3. Options are—
- Record your name
- Record your greeting
- Change your password
- Change the call transfer feature
- Change the message notification feature
- Change the Tracker pager feature
• To begin immediate playback of new messages, press 9.
• To exit the main menu, press #.
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Small Office & VVP User's Guide GCA70–339
ListeningToYourMessages
Once you have logged onto your mailbox, you can listen to any messages left
there by your callers. The following chart illustrates the relationship between
the displays you will see when playing your messages. However, when new
messages are pending, and your tutorial is turned off, VVP goes immediately
to display 3 (Playing message) and starts playing your first new message.
Display 1
Main menu
Msgs Send Opts
Press for
Msgs
Message menu
Display 2
Press Msgs
Old or new
New Old Exit
Press or
New Old
to listen to messages
Display 3
Playing message
Rplay Save Del
Press to hear message again
Rplay
Press to save message and hear
Save
next message
Press to delete message
Del
Display 4
Message options
Rplay Save Del
Press to hear message again
Rplay
Press to save message and hear
Save
next message
Press to delete message
Del
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