Comdial KeyVoice Service Manual

Key Voice”

Voice Processing

DEBUT AND

S

YSTEM

AND

S

UPERVISOR

GUIDE

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

1. System Overview

This document discusses features and functionality provided in Small Office
systems. Note that both these systems include the same feature set, and the system setup and

maintenance procedures are identical between systems. For documentation ease, these two

systems are collectively referred to as the Life system in this guide.

and

1.1 What Does the Lite System Do?

In its simplest form, the Lite system acts like a telephone receptionist. The system answers

incoming calls and transfers them to the appropriate extension.

available (busy or no answer), the system offers to take a message or try an alternative

extension.

Lite system functionality includes:

l

Automated attendant features

l Voice mail features

These two functions work together to provide smooth call coverage for your application.

If the called extension is not

1.1.1 What is an Automated Attendant?

The Lite system automated attendant features perform the tasks of a live attendant. The

following table illustrates how.

Answers an incoming

Greets the caller with “Welcome to

Company].

call by lifting telephone.

Answers an incoming call

Greets the caller by playing a pre-recorded
greeting, “Welcome to

1

by going “off-hook.”

Company].”

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2. System Setup Instructions

,

.

The Lite system contains a default database with a setup configuration that allows the Lite
system to efficiently perform fundamental call processing tasks with minimal system
adjustments by the installing technician. This default database configuration includes 2
defined classes of service (0 and
boxes--800, 801, 821. Information provided in this document explain how these pre-set
defaults function on the Lite system.

As you proceed through these setup instructions, you may decide to make adjustments to
specific information relating to the default setup. You may even decide to set up the other 2
available Routing boxes to perform additional call routing tasks. As you make any changes,
keep in mind that we urge

80 1. and 821, class of service 7, and supervisor mailbox 70. This configuration allows

the Lite system to efficiently perform fundamental call processing tasks. Maintaining it helps

both you, the technician, and Lite system technical support to efficiently
and resolve any call processing issues. For these reasons we urge you not to deviate from this

general system setup default configuration.

Information on setting up and using box types other than Routing boxes and mailboxes is
provided in the Installation and Maintenance Manual,

Note: Section 2.6 provides an overview of the default database setup shipped on

Lite system units.

1 supervisor mailbox (mailbox

to maintain the initial general configuration of

and 3 Routing

boxes

the system

.

. .

up

2.1 Available System Setup Techniques

There are two techniques you can use to set up Lite systems:

l

Attach a laptop to the Lite system

System PBX Setup utility then complete System Information and Box Setup screens

and use the program’s screen interface to run the

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

l

Call into the Lite system and use the Teleparameter feature to run the System PBX Setup
utility then enter parameter codes and corresponding values to set up system and box

information

This document provides instructions for using either system setup technique.

Technicians who have experience setting up Corporate Office, Small Office, or Lite systems
may prefer to use the Teleparameter feature to quickly make modifications and get the Lite

system up and running at the customer’s site. Be advised, however, that since this technique
involves inputting codes that represent system parameters and corresponding values to which

parameters are to be set, it is a bit more difficult to use effectively if you are unfamiliar with

setting up Corporate Office, Small Office, or Lite systems. For this reason, we recommend

that technicians unfamiliar with Corporate Office, Small Off-ice, or Lite systems attach a

laptop to the PC and use the instructions provided here to complete all necessary system setup
steps through the screen interface.

Note:

If you choose to set up the system using the Teleparameter feature, be sure
to first review
the default database included on the Lite system unit.

section

2.5.6.2 and 2.6 so you clearly understand the setup of

Note that if you choose to initially set up the system by connecting it to a laptop and using the

screen interface, you can later make additional modifications by simply calling into the Lite

system and using options on the Supervisor menu (see section 3) or using the

feature (see section 2.7.2).

2.2 Preparing for System Setup

To install, set up, and maintain a Lite system voice processing system, you need the

following equipment:

Equipment Needed

l

Lite system unit

l

Portable diskette drive

Should an unusual situation arise, it may be necessary for you to service the Lite .

6

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

system by attaching a portable diskette drive to the Lite system unit. Therefore, we
strongly recommended that technicians servicing Lite system units have access to a
portable diskette drive.

l

Authorization key (Small Office Lite systems only)

The Small Office Lite system runs only if the

key is attached to the
PC’s parallel port. This key is shipped in the packaging with the Lite system unit.
To attach the authorization key, simply plug the key

the parallel port in the back

of the PC. (Debut units do not require an authorization key.)

. .

.

. . .

. .

Authorization Key

If you choose to set up the system by connecting a laptop to the Lite system unit, you need
the following additioual equipment:

Laptop computer

l

Null modem serial cable

l

communications software (provided with the Lite system)

This additional equipment is necessary because the Lite system does not have a keyboard and

monitor. To set

the system using a laptop, you must use a null modem serial cable to

attach the laptop PC to the Lite system unit. So that the laptop computer can communicate
with the Lite system unit, you must install

the Lite system, onto the laptop PC. The

communication software, provided with

installation procedure is provided in this

document.

7

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Once the system is set up and tested, the system supervisor on-site can maintain the day-to­day aspects of the system (adding, deleting, modifying mailboxes; modifying greetings and
call routing; etc.) by simply calling into the system using a telephone. No special
Teleparameter modification instructions or laptop computers are necessary for regular daily
maintenance of the Lite system.

2.3 Connecting the Lite System Unit to the Telephone
Svstem

The Lite system unit can be connected directly to local telephone lines, typically
service, or behind a Key System or PBX. (For simplicity, the term “PBX” is used herein to
mean “PBX or Key System”).

2.3.1 Connecting Directly to the Central Office (C.O.)

The Lite system unit can be connected directly to the telephone lines as shown below.

Connecting the Lite System Directly to Telephone Lines

a

Line 1

Line 2

SYSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

Note that the modular input connectors on the voice boards are RJ-I 4 jacks which contain

two independent telephone lines. The modular adapter shown (or its equivalent) must be
used if the telephone lines are terminated with RJ-1

(single line) jacks.

If you want the Lite system to be able to transfer calls, make sure the telephone line has
either the call-transfer or three-way calling feature. If you are unsure whether the lines have

these capabilities, contact the local telephone company.

Local C.O. lines connected to the Lite system should not have the call-waiting feature
assigned. Once again, if in doubt, contact the local telephone company.

2.3.2 Connecting the Lite System to a PBX or Key System

The Lite system unit connects to PBX station ports (each line to the Lite system unit looks

like an extension to the PBX), as shown below. The Lite system thus functions as one or

more extensions on the PBX.

Radio Shack

Voice processing board

Normal PBX extensions

Connecting the Lite System Behind a Key System or PBX

Line 1

Line 2

Central
Office

Line n

Note that the modular input connectors on the voice boards are RJ-14 jacks, which contain

two independent telephone lines. The modular adapter shown (or its equivalent) must be

used if the PBX extensions are terminated with RJ-1 1 (single line) jacks.

9

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Each line to the Lite system unit requires an industry-standard-telephone port on the PBX
(this is also known by other names such as

analogport, 2500 set interjbce, SLTport.). Some

telephone systems do not provide single-line-telephone ports, and they require a special

analog interface box between

PBX and the voice-mail system, as shown below. If in

doubt, contact the local PBX manufacturer’s representative.

number 279-402

ce-processing board

Normal PBX extensions

Connecting the Lite System to a PBX via External Analog Telephone Interface (ATI) Equipment

Line 1

Line 2

Central
Office

Line n

Connecting the Serial Cable Between the Lite System Unit and PBX

If you are establishing a serial integration, you must attach a serial cable between the Lite
system unit and the PBX. The Lite system unit is set up to use the COM
communicate with

phone system. Therefore, you should connect

Lite system unit’s COM 1 port.

port to

serial cable to

Consult the phone system documentation for instructions
phone system COM port.

Note:

If the phone system you are working with is a Comdial DSU (Impression

48, 72),

attach the serial cable to COM 1 on the DSU. If the phone system is

a DSUII (Impact 24, 48, 72), attach the serial cable

attaching the serial cable to the

24,

to

COM 3 on the DSUII.

-

LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.~ VER. 1

Typical Setup

For typical automated attendant service, the PBX is programmed so that incoming calls are
routed via the PBX to ring the Lite system. The Lite system answers the call and asks the
caller to enter the required extension (or mailbox) number. The caller enters the number, and

the Lite system transfers the call just as a live attendant would.

2.4 Collecting Necessary Customer Information

While setting up the Lite system, you may need to adjust default settings for the customer’s
regular business
boxes to handle incoming calls and set up mailboxes for subscribers who will be using the
system. The following worksheets are provided to help the installing technician collect this
information from the system supervisor.

hours and business closed hours. You also need to set up Routing

11

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Subscriber Ma

(System Supervisor Comp

ilbox Information Worksheet

etes)

Photocopy this page, then complete the form for each subscriber who is to have a mailbox.

Subscriber Data

First name:

Last name:
Extension number:
Should the system announce

the caller’s name to the

subscriber upon transfer?
Should all conversations be

recorded?

Paging Data

Pager number
Pager type (circle one)

(complete only if subscriber is to use the feature)

TONE

DIGITAL

Paging schedule (circle one)

Auto Message Forward and

Message Delivery Data

Auto forward new messages:

Auto forward new messages

schedule (circle one):
Message delivery schedule 1:

When should delivery be
active? (circle one):

Always During office open hours During closed hours

Schedule*: A BCD

(complete only if subscriber is to use these features)

To box:

Always During office open hours During closed hours

Schedule*: A BCD

Number to call:

Always During

Schedule*: A BCD

Continued on back

15

After hours

open hours During closed hours

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Message delivery schedule 2:

When should delivery be
active? (circle one):

Message delivery schedule 3:

When should delivery be
active? (circle one):

Message delivery schedule 4:

When should delivery be

active? (circle one):
Message delivery schedule 5:

When should delivery be

active?
(circle one):

*If specifying a particular schedule, complete a subscriber schedule worksheet for the
individual.

Number to call:

Always During office open hours During closed hours

Schedule*: A BCD

Number to call:

Always During office open hours During closed hours

Schedule*: A

Number to call:

Always During office open hours During closed hours

Schedule*: A BCD

Number to call:

Always During office open hours During closed hours

Schedule*: A BCD

B CD

16

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

.

Subscriber Schedule Worksheet

(System Supervisor Completes)

Photocopy this page, then complete the form for each subscriber who is using the Paging,

Auto Message Forwarding, or Message Delivery out-calling features according to a particular

schedule, as indicated on his/her Subscriber Mailbox Information sheet.

You can designate up to 4 different schedules below, then apply one schedule to each out-

calling feature the subscriber will be using. Enter information for

format (for example

NUMBER field.

PM is 20:OO). You do not need to complete the BOX

to 4 schedules below in

'ox number:

SCHEDULE

First

Name:

Start End SCHEDULE B Start End

SUN :
Mon

Tue:

Wed:

Thu:
Fri:
Sat:

SCHEDULE C Start End

Sun :

Tue :

___

Wed:

Thu:
Fri:
Sat:

BOX

Page 3

Sun:

Tue: __ ___

Wed:

Thu: __
Fri:
Sat:

SCHEDULE D Start End

Sun:

:

Tue:

Wed:

Thu: __

Fri: __ ___

Sat:

17

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

Routing Worksheet

(System Supervisor Completes)

Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This section
also provides a sample of greetings that are typically recorded in the 3 Routing boxes
configured on the Lite system. After reviewing this information, complete this worksheet to
indicate the wording for the greetings you want this Lite system to voice.

Note that you should indicate in your greeting any single-digit call routing options you want
to provide to callers

Press

Sales...

and identify the extension to which a caller

pressing that single-digit number should be transferred.

Office Open Greeting:

Single digit routing paths:

Office Closed Greeting:

Single digit routing paths:

Continued on

19

back

--

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Office Holiday Greeting:

Single digit routing paths:

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

.

2.5 Setting Up the System by Attaching a Laptop

Use the information in this section to complete all necessary system setup steps by attaching a
laptop computer to the Lite system unit and using the Lite system’s screen interface to run the
PBX Setup utility and to complete System Information and Box Setup screens.

2.51 Installing

I.

Insert the

diskette drive by typing A: then pressing <Enter> (where A is the drive letter for the
diskette drive).

2.

To start the installation process, type INSTALL then press <Enter>. The
remote system communication program creates the \KEYLINK directory on the laptop’s

hard drive, then copies the

directory. (The

system.)

3.

When all the necessary files have been copied to the

displays indicating the installation is complete.

diskette into the diskette drive on the laptop computer. Change to the

Software onto the Laptop

remote system communication program to that

host system communication program is pre-loaded on the Lite

directory, a message

2.52 Connecting the Laptop to the Lite System Unit

You connect the Lite system unit to the laptop computer using a null modem serial cable.

When you install
COM

port on the laptop. Therefore, unless you change this default, you should connect one

end of the null modem serial cable to the laptop’s COM 1 port. Attach the other end of null
modem cable to the COM 2 port if you are using the Small Office Lite system unit or the

COM 1 port if you are using the Debut system.

Establishing a Communication Link Between the Laptop and Lite System Unit:

software on the laptop computer, the program defaults to using the

1.

To access the Lite system program screens from the laptop PC, change to the \KEYLINK
directory, then type REMOTE and press <Enter>.

21

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2. A screen displays, prompting you to indicate the type of connection you are establishing.
To indicate you are using a

3.

The screen refreshes with a display that emulates the Lite system unit. The keyboard and
monitor of the laptop now effectively control the Lite

modem cable connection,

then press <Enter>.

unit.

Note:

4.

Follow the procedures in this document to set up the Lite system.

Note:

5.

To break the connection between the laptop and Lite system unit, press
The

If the screen displays a message indicating the program is shutting down

communications, you may need to adjust the COM

the
Port Assignments (instead of
select the COM port to which the null modem cable is installed, then press
<Enter>. Repeat steps 2 and 3.

If the appropriate COM port combination is specified, and you still cannot
establish communication with the Lite system unit, verify that you are using a
true
modem cables from other serial cables, some users mistakenly use the
wrong cable type.

If you type EDIT to invoke a DOS editor on the Lite system unit, you will
invoke a special editor pre-installed on the unit. This editor was developed
specifically for use with a null modem cable. (Traditional DOS editors
cannot communicate effectively over a null modem cable.)

program. Do this by repeating step

N)

in step 2. Using, the up and down arrows,

null modem

cable. Because it is difficult to visually distinguish null

settings specified in

then typing P to select

program ends its communication with the Lite system unit, and the laptop

screen refreshes. To re-establish communication with the Lite system, repeat step

Note:

For information on transferring files between the Lite system and the
attached PC, refer to section 10 of the Installation and Maintenance Manual
or contact Key Voice technical support.

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

2.5.3 Completing the First Time Setup Procedure

Once you connect the Lite system to the phone system and access the Lite system using a
laptop computer, you are ready to begin customizing the system. Customizing the system
involves:

l

Running the PBX Setup utility

Specifying System Information

l

Specifying Routing Box and Mailbox Information

2.5.4 Running the PBX Setup Utility

The Lite system voice processing software is pre-installed

the Lite system unit before it is

shipped to you. You must, however, run the PBX Setup utility so you can configure certain
installation parameters for each specific customer’s site.

On Debut units, you must run the PBX Setup utility using the teleparameter feature. See

section 2.7.1 and section 2.7.1.1 for procedures. Once you run the utility, continue with
section 2.5.5 for information

On Small Office Lite systems you can run the PBX Setup utility through the screen interface

or using the teleparameter feature discussed in section 2.7.

system information.

. To run the utility through the

screen interface, use the following procedure.

1.

Make the Lite system unit hard disk the current drive, by typing C : then pressing
<Enter>.

2.

To switch to the VM directory, type

3.

To invoke the Install program, type INSTALL then press <Enter>.

4.

When the main Install menu displays, use the

then press <Enter>.

key to highlight FIRST TIME SETUP then

press <Enter>.

5.

When prompted, type C :

then press <Enter> to indicate the directory in which the

Lite system is installed.

23

LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.~ VER. 1

6.

The system warns that it may over-write some changes to the Lite system database. To
continue, press

7.

At the system prompt for the number of digits in the extension numbers, enter the
appropriate number, then press <Enter>. At

prompt to confirm your entry,

press <Enter>.

8.

A list of telephone systems displays. Note that you can use the <PgUp> and <PgDn>
keys to scroll through all available selections.

Enter the number corresponding to the

telephone system with which you are working, then press <Enter>. If the phone system

is not on the list, select option 0 DON’T KNOW (OR UNLISTED) then press <Enter>.

9.

The system prompts you to confirm your selection. To continue, press

10. At the system prompt regarding message waiting lights, press

1

The system prompts you to indicate the number of telephone lines connected to the Lite

system. Enter the appropriate number, then press <Enter>.

12. The system prompts you for the number of digits you want to use in mailbox passwords.

Indicate the number of digits subscribers are to use, then press <Enter>. (You may want

to consult the system supervisor, in case he/she has a digit-length preference.)

.

13. The system prompts you to confirm your selection. To continue, press

14. The system prompts you to automatically create mailboxes at this point. Though you

may elect to create mailboxes now, we strongly recommend that you select No, so
you can first make any necessary modifications to the prototype mailbox, which
serves as a template for creating mailboxes. By properly setting up the prototype

mailbox, you simplify the number of adjustments you must make to refine the mailboxes
for each user. To continue without setting up mailboxes at this time, press

Depending on the phone system you selected, you may be prompted for additional

information. Enter the appropriate responses.

16. The system prompts you to use U.S. Daylight-Savings Time. To have the system
automatically adjust the clock so it accommodates Daylight-Savings Time for the next
years, press

If you do not want the system to automatically adjust for U.S.

Daylight-Savings Time, press

17. The main Install program screen displays. To continue, select Exit then press <Enter>.

24

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

18. The Install program must reboot the Lite system unit to make the changes indicated.

Press

when the system displays the reboot prompt. After the system reboots, the

Line Status screen displays.

2.5.5 Specifying System Information

System Information screens contain system setup information that applies system-wide, to all’
boxes set up on the system. There are six System Information screens:

General Information Screen
Line Information Screen

l Business Hours Screen
l Call Transfer Screen

Class of Service Screen(s)

Other Customizations Screen

Before you set up Routing boxes and mailboxes, it is best to ensure all System Information
screens are properly completed.

Note:

Because the default information on System Information screens is set so the
Lite system is operational with as few changes as possible, the procedures
provided in this document for entering data on System Information screens
do not go into detail about all the screen entries. Instead, the procedures
guide you through accessing and reviewing pertinent fields on certain
screens, so you can verify that default data is properly set and modify it if
absolutely necessary. If you need to make additional changes to the System

Information screens, refer to information provided in the installation and

Maintenance Manual.

Note that you can access online help at any time by pressing

2.5.5.1 Integration Defaults Set by the Integration Program

When you run the PBX Setup utility (previous procedure), you are prompted to indicate the

type of telephone system the customer is using. If you are installing the Lite system on one

25

S

YSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

of the phone systems identified below, the Integration program automatically sets fields on
several System Information screens to the phone system’s default settings. Unless you
customize the phone system defaults, you probably do not need to modify these settings.

Comdial DigiTech
Comdial DigiTech
Comdial DXP, DXP Plus, FX

Comdial DXP, DXP Plus, FX

Impact

Impact

DSU

DSU

Serial Integration

Serial Integration

Serial Integration

Serial Integration

Comdial Executech 2000

Comdial
Cortelco Aries

Encore CX

Ericsson MD-

ECX

3672

361

Fujitsu 9600 with Serial Integration

Fujitsu

Fujitsu Series 3

26

Fujitsu

Harris

Isoetec IDS

228

Isoetec System 96

ITT

Cortelco System 3
Iwatsu ADIX
Iwatsu ZT-D
Lucent Definity G3
Lucent Definity G3
Lucent Definity

Calista Box

Vectoring

-Vectoring

Lucent Merlin II

Merlin Legend
Lucent Partner ACS
Lucent Partner II
Lucent Partner Plus
Lucent System 25
Lucent System 75
Lucent System 85 and Definity Generic 2

COV with

Voice Boards

SX 100 Digital PABX with ONS Integration

Light with COV Integration
Light with DNIC Integration

IVPC

Bridged Mode

Bridged Mode

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

l

.

l

.

.

l

.

l

l

.

.

l

.

l

l

.

l

l

l

.

l

l

.

.

l

.

.

.

.

l

l

.

l

.

.

l

l

l

Light with ONS Integration

and
and

Light with COV Integration

Light with DNIC Integration
with COV Integration
with DNIC Integration

NEC Electra Professional Level I

NEC Electra Professional Level II

NEC Mark II
NEC NEAX- 1400 IMS
NEC NEAX-2000

NEC NEAX-2400 Serial Integration
Nitsuko DSO-I
Northern Telecom

ONYX

124i

With VMI Adapters

Northern Telecom SL-1 and

Panasonic 1232

Analog

Panasonic DBS

Panasonic KXT-336
Panasonic KX-TD
Panther II 820

Digital

2064 Release IV
Philips
Premier ESP

Intertel GMX
Redwood 3.2
Rolm 9200 BCS

Siemens HCM 200
56EX
DCS

120MX

Digital
Siemens Saturn I, 11, III
SMDI Installation Guide
Southwestern Bell Landmark DKS 308
Sprint Protege

Coral I, II,

Macrotel MT360

III
Telrad 2464
Telrad Digital Key BX, 200 Digital
Toshiba DK- 24

56

96
Toshiba DK-280
Toshiba Perception E
Toshiba Perception EX
Toshiba Perception I

II

Vodavi DHS

384i

(with

1224

6 16

824 KSU

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

l

Vodavi Infinite DVXI, DVX2,

l

Vodavi

l Vodavi
l Vodavi
l Win

2448EX

96EX

Digital

4896EX

DVX3

If you are using a telephone system that is not listed here, the Integration program sets fields
on System Information screens to commonly used defaults. You may need to adjust these
settings.

For detailed information on integrating the Lite system with the phone system, refer to both

the

Manual and the technical bulletin for the phone system.

2.5.5.2 Using Technical Bulletin Information

For almost every phone system supported by the Lite system, there is a technical bulletin that
details system-specific installation information and considerations. This information is
particularly useful if you are working with a phone system that is not on the list shown in the

previous section, since you may more likely need to adjust certain settings on System

Information screens.

You can obtain technical bulletins through the Key Voice fax distribution system. To access
this system, phone [phone] and press 7 at the main greeting. Follow the system
prompts and, when requested, enter the number corresponding to the bulletin for the phone

system with which you are working. To obtain a listing of all available bulletins and their
associated bulletin numbers, request document 01.

2.553 Accessing System Information Screens

From the Line Status screen, press

The Main menu displays, and you are

prompted to enter a system password.

2.

At the prompt to enter the system password, press <Enter>. (The default Customer level

password is blank. The default Technician level password is 1234 on Small Office Lite
systems or,

Debut units, the last four digits of the bar code

the white sticker on

the bottom of the unit.)

LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~II VER. 1

3.

From the Main Menu, select SYSTEM INFORMATION. The System Information menu

displays.

2.5.5.4 Setting Up the General Information Screen

1.

From the System Information menu, select GENERAL. The General Information setup
screen displays.

2.

Press <Enter> to move the cursor to the AUTOMATICALLY

TO DOS AT field. Enter

the time at which the Lite system should exit to DOS to perform its auditing functions.

The default setting is 3:00 AM.

3.

To save the information and exit the screen, press

The System Information

menu displays.

2.5.5.5 Setting Up the Line Information Screen

I.

From the System Information menu, select LINE INFORMATION. The Line Information
setup screen displays. Each row on this screen corresponds to one line connected to the
Lite system.

.

: :

2.

Press <Enter> to move the cursor to the Initial Box field under Day Service for line
Verify that 800 displays in this field, indicating that calls received during Day Service
hours are to go to Routing box 800.

3.

Press <Enter> to move the cursor to Initial Box field under Night Service for line 1.

Verify that 801 displays in this field, indicating that calls received after the day service

hours are to go to Routing box

4.

Press <Enter> to move the cursor to the Initial Box field under Lunch Service for line 1.

1.

Verify that 800 displays in this field, indicating that calls received during Lunch Service
are also to go to Routing box 800.

5.

Press <Enter> to move the cursor to the OUTGOING ALLOWED field for line 1. Verify

this field is set to No.

6.

Repeat steps 3 through 5 for each line on the screen. For the last line, however, be sure to
verify that Yes in the OUTGOING ALLOWED field.

29

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

7.

To save the information and exit the screen, press

The System Information

menu displays.

2.5.5.6 Setting Up the Business Hours Screen

1.

From the System Information menu, select

BUSINESS HOURS.

The Business Hours setup

screen displays.

2.

For each day of the week, enter the office opening time

the DAY SERVICE BEGINS

field and the office closing time in the DAY SERVICE ENDS field. The default is au office

open time of 8:00 AM

handled in the same way day and night, enter

and office closing time of 17:OO (5:OO

PM).

the DAY SERVICE BEGINS field,

If you want calls to be

and 24:00 in the DAY SERVICE ENDS field. Refer to the Business Hours Worksheet
completed by the system supervisor for specific information.

3.

To save the information and exit the screen, press

The System Information

menu displays.

2.5.5.7 Setting Up the Call Transfer Screen

1.

From the System Information menu, select CALL TRANSFER. The Call Transfer setup

screen displays.

2.

The fields in the top half of the screen list the sequences that the Lite system is to dial to

calls (the

signifies

and the comma

one
Typically, these settings are appropriate for most telephone systems without any
modification. If you

the actual sequences required by the telephone system, and

they are different from those shown, make the changes as necessary.

3.

To save the information and exit the screen, press

The System Information

menu displays.

2.5.5.8 Setting Up the Class of Service Screen

Each mailbox on the system is assigned a class of service. The class of service assigned to
the box dictates which Lite system features the mailbox owner has access to and how he/she
can use those features.

30

LITESYSTEMINSTALLATIONAND SUPERVISORGUIDE~.~ VER. 1

There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes on

the Lite system. Two of them are pre-configured on the system. Class of service 0 is

assigned by default to the prototype mailbox 9994, which serves as a template for every
mailbox that you create on the system. Class of service 7 is assigned supervisor mailbox
privileges. This class of service is assigned to mailbox 70, which is also pre-configured on

the system. Mailbox 70, therefore, serves as the supervisor mailbox. By calling into the

system and accessing the supervisor mailbox, the system supervisor can make necessary

to-day modifications to the voice processing system, such as adding mailboxes, changing

Routing box greetings, etc. See section 3 for details.

I. From the System Information menu, select

CLASS OF SERVICE.

The Class of Service

setup screen displays.

2.

Use the information provided below to review and, if necessary, adjust the fields on two
different Class of Service screens. First, review class of service 0, which
class of service that will be assigned to subscriber mailboxes on the system. When you
reviewed the screen for class of service 0, press

to progress through the classes of

service and go to the setup screen for class of service 7.

Review and, if necessary, adjust class of service 7. Ensure that in class of service 7 the

SUPERVISOR STATUS? field is set to Yes. This allows the owner of the mailbox assigned

this class of service to access the Supervisor menu over the telephone. Using this menu,
the system supervisor can call into the system to perform day-to-day maintenance on the

system.

as the

31

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

CLASS OF SERVICE

Class-of

Maximum number

Max lines allowed to hold for one box:

CLASS OF SERVICE NUMBER

ice number :

lete

NEW

of greetings :

SS-OF-SERVICE NAME:

Digits allowed while holding:

This field indicates the number of the class of service you are currently working with. To
move to the next class of service number, press

Once you assign a class of service to a

mailbox, the mailbox inherits all the privileges and restrictions defined in the class of service.

CLASS OF SERVICE NAME

Use this field to give the class of service a
purpose for the class of service. Sample names include

MAXIMUM NUMBER OF GREETINGS

name. This helps remind you of the

Subscribers, etc.

A mailbox can have up to 10 pre-recorded personal greetings. The mailbox owner may
record these greetings, store them in the mailbox, then choose the greeting that is to be active

at any specific time. You may want to offer use of all

greetiiigs to users or restrict them to

fewer greetings. Use this field to define how many personal greetings users with this class of

service should be allowed to record. If you set the field to 0, then callers who route to a

32

LITESYSTEMINSTALLATIONAND S

UPERVISOR

GUIDE~.~ VER. 1

mailbox belonging to this class of service always hear the pre-recorded system prompt, “That
extension is not available...

The default setting is 10.

Note that in class of service 7, this field must be set to allow at least 2 greetings. Class of
service 7 is assigned to mailbox 70, the supervisor mailbox that controls the Routing boxes
on the system. Because you will be setting up these Routing boxes with at least 2 greetings,
this parameter must be set to at least 2 in the supervisor mailbox class of service.

MAXIMUM GREETING LENGTH

When a mailbox owner calls in to re-record his/her personal greeting, the Lite system limits

the length of the new greeting to the value entered in this field. The default setting is 60.

MAXIMUM NUMBER OF MESSAGES

The Lite system can hold up to 200 messages per mailbox. However, you may want to

restrict some mailboxes to a lower limit (to conserve disk space). Use this field to define the
maximum number of messages that can be stored in mailboxes assigned this class of service;
Once the limit is reached for a particular mailbox, callers attempting to leave more messages
in the mailbox are told that the box is full. The default setting is 200.

MAXIMUM MESSAGE LENGTH

The value in this field defines the maximum length of a message (in seconds) that a caller can
leave for mailboxes belonging to this class of service. The default setting is 60.

AUTOMATICALLY DELETE OLD MESSAGES FROM SYSTEM AFTER X DAYS

The Lite system deletes messages saved as Old from mailboxes belonging to this class of

service after the number of days you specify. An old message is one the mailbox owner has
listened to, but has not yet deleted. If you enter 0 in this field, an old message is deleted at
midnight on the day the message became old. If you enter 1 in this field, an old message is
deleted at midnight on the day following the day the message became old.

To disable deletion of Old messages, enter 99 in this field. However, do this with caution,
since accumulating messages may create disk storage problems. The default setting

33

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS

Note: Use this parameter with caution. Improper use may cause important

messages to be lost.

The Lite system deletes new messages from mailboxes belonging to this class of service after
the number of days you specify. A new message is one the mailbox owner has not yet

listened to. If you enter 0

this field, a new message is deleted at midnight on the day the

message was received. If you enter 1 in this field, a new message is deleted at midnight on

the day following the day the message was received.

To disable the deletion of new messages, retain the default setting of99 in this field. This is
the default operating mode. If

enter a number other than 99 in this field, remember that

messages are deleted whether or not the mailbox owner has listened to them.

SUPERVISOR STATUS

This field defines whether mailboxes belonging to this class of service should have supervisor
privileges. A supervisor can perform certain actions not available to regular mailbox owners.
For example, a supervisor can add a mailbox or delete a mailbox by calling in from any
telephone. Additional information on supervisor functions is provided in section 3. The
default setting in class of service 0 is No, in class of service 7 is Yes.

ACCESS TO GROUP BOXES

By setting this field to Yes, you allow subscribers assigned this class of service to access any
Group boxes set up on the system. For information on setting up and using Group boxes,
refer to the

DIAL-OUT ALLOWED

Installation and Maintenance Manual.

The default setting is Yes.

This field indicates whether the owner of a mailbox belonging to this class of service is
allowed to place outgoing calls from the mailbox. The default setting is No.

ACCESS TO P.A.

When a caller is listening to a mailbox owner’s greeting, one of the features the Lite system
offers is the option to have the call announced over the P.A. system. Use this field to allow

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

or deny access to the P.A. feature for callers to mailboxes belonging to this class of service.
The default setting is Yes.

PLAY MENU AFTER GREETING

If an extension is busy or does not answer, the Lite system plays the mailbox owner’s
personal greeting. After playing the greeting, it can announce the options available to the
caller (for example,

press 3, or to speak with an operator,

would like to leave a message, press 1. To try another extension,

If the mailbox owners do not record these

options as part of their greetings, set this field to Yes so that the Lite system plays the menu.

If you want to allow each mailbox owner to decide which options to offer, set this field
and instruct each mailbox owner to include the options in his/her personal greeting. The
default setting is No.

ALLOWED TO RECEIVE

The Lite system users should retain the default setting No in this field.

OPERATOR

(DAY) (NI GH T)

When a caller is listening to a mailbox greeting, one of the options is to dial zero to reach an
operator. Use these fields to indicate the mailbox to which the call should be routed if the

caller indicates that he/she wishes to speak with an operator. The default setting is 888.

WHEN EXITING OPEN MAILBOX, GO TO BOX

When a mailbox owner has logged in to his/her box, has concluded listening to messages,
changing options, etc., and has selected to exit from the Main menu, this field tells the Lite

system where to send the call. The Lite system users should retain the default setting in this
field as 821.

MAX LINES ALLOWED TO HOLD FOR ONE BOX

You can limit the number of lines that can simultaneously hold for a mailbox belonging to

this class of service. For example, if you set this number to 3, and lines

holding for a mailbox, then subsequent callers are not offered the option to hold. Instead,

3, and 6 are

they hear the personal greeting recorded for the box, so they can leave a message, try another

extension, etc. The default setting is 2.

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Note:

If you want to disable the Call Queuing feature for the class of service, set

this field to 0.

DIGITS ALLOWED WHILE HOLDING

While a caller is in the queue holding for an extension, he/she can press a digit to leave the

queue and process the call differently. By default, the options open to the caller are the same

as those available when the caller hears the personal greeting

message, press

To try another extension, press 3, or to speak with an operator, press

would like to leave a

If you want to restrict the caller to fewer choices while in the queue, use this field to specify
which digits are allowed. All other digits are ignored by the Lite system while the caller is in
the queue. For example, if you enter 13 in this field, the only options available to the

are:

To leave a message

3 To try another extension

WHILE IN QUEUE, SAY POSITION IN LINE

While a caller is in the queue, holding for an extension, the Lite system can keep him/her

informed on the progress of the call. If you set this field to Yes, the Lite system announces to

the caller:

“That extension is still busy. You are

in line. If you would prefer to leave

a message, press I, or to speak with an operator, press 0.”

If you select No in this field, the Lite system voices:

“That

speak with an operator,

is still

If you

0.

prefer to leave a message, press

or to

The default setting is No.

TRY EXTENSION X TIMES, BEFORE GOING BACK TO CALLER

This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0. If

the caller chooses to hold, the Lite system plays a series of hold prompts to the caller (these

are typically music or commercials). At the end of each hold prompt, the Lite system tries

the extension again. If it is busy, then the next hold prompt is played to the caller.

36

.

LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.OVER. 1

After the defined number of hold prompts have been played, the Lite system goes back to the
caller and offers the options to remain on hold, try another extension etc. This field allows
you to specify the number of hold prompts that should be played before the Lite system offers
these options to the caller.

As shipped, the Lite system has only one hold prompt recorded (system prompt # 146, see the
Installation and Maintenance Manual). Therefore, if you enter 3 in this field, a caller queued
to a busy station hears this same prompt three times before being offered the options again.
you record the second hold prompt (#

then the caller hears prompt # 146, #

then

# 146 again before being offered the options. You may record up to 100 different hold

prompts, which are played in sequence. (Remember: At the end of each hold prompt, the
Lite system tries the extension again). After the Lite system plays the highest number hold
prompt recorded, it returns to the lowest number after the next try. The default setting is 3.

Note: The time between tries to a busy extension is determined by the length of

each hold prompt recorded.

The

prompt supplied with the Lite sygtem

RESTRICTED NUMBERS

When a mailbox owner calls in to change his/her call-transfer number, pager number, or
message notification number, you may want to prevent him/her from changing it to certain

numbers, such as long-distance numbers.

These fields allow you to define digit sequences that are to be blocked. The Lite system

looks at each of these Digits fields to determine if any of them match the number entered by
the mailbox owner. If the number entered by the caller begins with the digits specified in the

Digits field, the Lite system defines the number entered as a match.

For example, if you enter the digits 1900 in

12

If you enter the digit 0 in one of the digits fields, the Lite system considers all numbers

12, 1-900-l 23-4567, 1-900-l 1 l-2222 to be matches. Telephone number l-90

would not be considered a match.

the Digits fields, the Lite system considers

beginning with 0 to be matches. This would include calls to the operator (0), calls to the long-

distance operator (00), international calls (01 I), and any operator-assisted call (0 followed by
telephone number).

37

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

If the caller enters a number that matches one of the digit strings you enter here, the Lite

system informs the mailbox owner that the number is not acceptable and retains the current

set up.

Once you review and adjust all fields on both Class ‘of Service setup screen 0 and Class of

Service setup screen 7, press

to save the information and exit. The System

Information menu displays.

Y

have now reviewed the necessary entries on the System lnformation screens. To return

to the Line Information screen, press

2.5.6 Specifying Box Information

2.5.6.1 What Is a Box?

When the Lite system answers a call, it processes it by sending it to a box. Each box
performs a specific function (for example, playing a menu to the caller and waiting for a
response). It then passes the call to another box, which in turn performs its specific function,
etc.

Depending on the configuration purchased, the Lite system provides 5 Routing boxes and 25
mailboxes or 5 Routing boxes and 50 mailboxes. The Routing boxes are used to answer
incoming calls, play a listing of option to callers, and route the call to a specific mailbox
based on the digits dialed by the caller. The mailboxes transfer calls to their associated
extensions and store messages for system subscribers, and they can be set

to forward calls

to another phone or extension number, deliver messages to another phone or pager, play one

of 9 pre-recorded greetings to callers, screen calls, queue calls when the extension is busy, or
record call conversations.

2.5.6.2 Understanding Routing Box 800, 801, and 821

According to the entries specified on the Line Information screen, the Lite system will route
all incoming calls to Routing box 800. This box answers calls during the day and lunch
service hours and plays a greeting to callers. After day/lunch service hours, the system routes

. .

--

LITESYSTEMINSTALLATIONAND S

UPERVISOR

GUIDE~.~ VER. 1

calls to Routing box 801. Typically, companies offer more extensive call routing options to
callers during day/lunch service hours than during closed hours. Often, for example,
digit call routing

2 for Sales...

is not offered during closed hours. Therefore, the
greeting voiced by and options available in Routing box 801 are often different than those in
Routing box 800.

So that the system supervisor can alter the system to voice a generic holiday greeting on
holidays the office is closed, you will set up both Routing box 800 and 801 to include a
holiday greeting alternative. Therefore, procedures in this document guide you through
recording two greetings in both boxes 800 and 80

: an office open greeting and a holiday
greeting in box 800, and an office closed greeting and a holiday greeting in box 801. (Keep
in mind that holidays last 24 hours, therefore calls received on a holiday may be processed by
either box 800 or 80
greeting must be recorded in both box 800 and

depending on when the call is received. For this reason, a holiday

Sample greetings for these boxes are

provided in section 3.2.1.

Routing Box 821 is designed by default to take over and route calls once they have passed
through Routing box 800 or 801. A call may go to Routing box 82 I, for

after the
caller leaves a voice message in a subscriber’s mailbox. Routing box 821 offers callers a
menu similar to Routing box 800, but box 82 1 is pre-configured so if a caller does not enter
an extension or select a menu option, the call is disconnected. In Routing box 800 and
callers who do not enter an extension or select an option are transferred to the operator. This

is a safety measure designed to assist callers who use rotary phones or are too slow to respond

to system prompts. By disconnecting non-responsive callers in box 821, the system simply

that the caller knew how to select menu options in box 800 or 80

since no option was selected in box 82

the caller hung up.

and therefore,

Because we recommend you record two greetings in both Routing box 800 and 80 I, you will
not use the GREETING RECORDED field on the Routing Box setup screens. This field allows
you to record only one greeting for the Routing box. Instead you will record all necessary
greetings by following the steps in the section 2.5.6.9, which you will complete after you
review and set up the Routing boxes and mailboxes.

2.5.6.3 Accessing Box Information Screens

1.

From the Line Status screen, press

prompted to enter a system password.

2.

At the prompt to enter the system password, press <Enter>.

The Main menu displays and you are

39

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

3.

From the Main Menu, select BOX INFORMATION. The Box Information menu displays.

You should review the setup for the following boxes:

l Routing Box 800

l

Routing Box 801

l Routing Box 821

l

Prototype Mailbox 9994

l

Supervisor mailbox 70

After you review and, if necessary, adjust prototype mailbox 9994, you use it to set up
subscriber mailboxes. You then make necessary adjustments to these mailboxes to customize

them for system subscribers. This section details the steps you must follow to set up all

necessary boxes and make the required adjustments.

The following procedures identify screen setup entries necessary for the Lite system to

effectively process calls. Fields that are not specifically discussed contain default values that

should be appropriate in nearly all setup situations. Detailed information on all fields on
Routing Box and Mail Box setup screens is provided in the Installation

Manual. You can also access online help on any screen by pressing

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2.5.6.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-Digit

Call Routing

1.

From the Box Information menu, select ROUTING BOX. The Routing Box setup screen

displays.

ROUTING

Box number :

Greeting recorded :

Number of times to play the greeting :

Number

If no digits dialed,
If inualid digit dial

Route the call based

When digit

Destination for digit 1 :

seconds to wait for a digit:

BOX NAME : .

wait for

:
3 :
4 :

2.

Press

5 :

to access the box selection screen. A small window displays prompting you

a

BOX

I

Owner:

digits?

6 :

7 :

:

8 :

9 : Voice:

:

l

for the box number. Type 800 then press <Enter>.

3.

Press <Enter> to move the cursor moves to the OWNER field. So that more than one
greeting can be recorded and stored for use with this Routing box, this box should be
identified as being owned by the supervisor mailbox, mailbox 70. By specifying a
mailbox owner for this Routing box, the box takes on certain “mailbox” attributes, which
include being allowed to house the same number of greetings as the mailbox owner’s

mailbox. (You specified this number when you set up class of service 7.)

4.

Press <Enter> to move the cursor to the DESTINATION FOR DIGIT fields.

you are
setting up the system to provide single-digit call routing options to callers, complete these
fields. Refer to the Routing Worksheet completed by the system supervisor for specific
information
and

fields.

entries for these fields. Do not modify the DESTINATION FOR DIGIT

41

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

5.

Repeat steps 2 through 5 to set up Routing box 821. In step 2, type 821 (instead of
to access box 82

In the DESTINATION FOR DIGITS field, we recommend you make the

same entries as you did on the setup screen for box 800.

6.

Repeat steps 2 through 5 to set up Routing box 80 1. In step 2, type 801 (instead of 800)
to access box 80 1. In the DESTINATION FOR DIGITS field, you may decide to modify or
simply not include the single-digit dialing options, since this box will control how calls
are routed when the office is closed. If you choose to use the same single-digit dialing
options, simply re-enter them here.

7.

To save all setup entries and exit the Routing Box setup screen, press

The Box

Information menu displays.

2.5.6.5 Setting Up Prototype Mailbox 9994

You need to create a mailbox for each subscriber who will use the system to
Since most of the setup information will be the same for every mailbox you need, you should
review the system’s prototype mailbox, which is used as the mailbox setup model. The
prototype mailbox is box number 9994. Every time you select to create a new mailbox, the
system does so by making a copy of mailbox 9994.

From the Box Information menu, select MAIL BOX. The Mail Box setup screen displays
with the Page Number menu.

2.

Press

to access the box selection screen. A small window displays prompting you

for the box number. Type 9994 then press <Enter>.

Press <Enter> to move the cursor to the TRANSFER TYPE field. When a call is routed to
the mailbox, the first action taken is to transfer the call to the number specified in the TO:
field. The Lite system offers several options as to how the call can be transferred. When
you move the cursor to this field, the various options are presented in a menu.

All transfer type options are described below. Use this information to select a transfer
type. Note that in almost all system setups, you should select either the Blind or Wait

for

transfer

so the system can function most

The default setting is

Wait for Ring.

.

42

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

5.

Repeat steps 3 through 5 for each subscriber mailbox you want to create.

6.

Once you create all necessary mailboxes, continue with the next procedure, below.

2.5.6.7 Customizing Subscriber Mailboxes

Using information the system supervisor provides on the Mailbox Setup Worksheets, you can
now customize the mailboxes you created for each subscriber on the system.

The procedure below identifies the fields you should be sure to customize for each mailbox.
Fields that are not specifically discussed contain default values that should be appropriate in
nearly all setup situations. Therefore, it is unlikely that you need to modify these fields.
Detailed information on completing all fields on Mail Box setup screens is provided in the

Installation

pressing

Maintenance Manual. You can also access online help on any screen by

To access the mailbox you want to customize, press

A small window displays

prompting you for the box number. Type the box number then press <Enter>. The Mail
Box Page

setup screen displays.

46

LITE S

YSTEM INSTALLATION AND SUPERVISOR

G

UIDE

9.0

VER. 1

OX

FIRST

TRANSFER
Transfer tune:
To:

Rings to

Use 3-way calling?

answer:

Get caller's name?

MAIL BOX

Page 1

Last:

PERSONAL

Password:

Name

recorded:

Greeting recorded:

PRIVILEGES
Record conversation?
Currently enabled?

Transfer schedule: ,

Sequence

to turn ON message-waiting

Class of
Restricted - Client of:

Sequence to turn OFF message-waiting lamp:

2.

Press <Enter> to move the cursor to the FIRST NAME field. Enter the mailbox owner’s

FV=Next page

first name. Press <Enter> to move the cursor to the LAST field. Enter the mailbox
owner’s last name.

New:

Old:

3.

To go to Page 2 of the Mail Box setup screen, press

47

The Page 2 screen displays.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

HAIL BOX

lox number :

PAGER NUMBER:

Times to

playing greeting:

If cal ler chooses “other opt ions” :

After leauing message,

If call is uia D.I.D. play greeting in language:

Auto-forward NEW msgs to box

DELIVERY
Cal
Cal

Cal

Cal
Cal

Run

4.

Press <Enter> to move the cursor to the PAGER NUMBER field. If the subscriber is to use

the

First Name

Hins between calls:

Where and When Repeat Interua 1 Schedule

feature, use the following information to complete this section of the Mail

Last

after

hours.

Schedule

Box setup screen.

PAGER NUMBER

Enter the telephone number of the paging service. The mailbox

may change the

number remotely. Normally, access codes for outside lines are not required here.

Instead, that information should be entered on the System Information

General setup

screen.

To restrict pager calls to use lines in a particular line group, enter the letter (A, B, C, or

D) of the line group in braces before the telephone number (for example,

Tone or Voice pagers may be used with the Message Delivery feature discussed later in
this section.

48

S

YSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

pager number you enter can contain the digits 0 through 9, star

the following special characters:

call progress tones during the course of the call. When

hed dialing, the system immediately assumes

pager system has answered.

Specifies a line group is to be used (for example, {A}555-1212
indicates “choose any line in line group A, and dial the number

pound

and

Can be used for punctuation and is ignored.

PAGER TYPE

The Lite system supports both Tone and Digital pagers in this section of the mailbox

programming. Specify here which type of pager the mailbox owner has (Digital, Tone or

None).

When a caller asks the Lite system to page a mailbox owner, the Lite system looks for a
free line on which to call the paging service.
system queues the request and re-tries every 10 seconds for approximately

no lines are free to make the call, the Lite

minutes.

49

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

NUMBER OF TIMES TO CALL

The Lite system calls the pager the number of times you specify in this field. Repetitive
paging may be useful if the pager is turned off periodically or is out of pager range.

Note: This field is used to tell the Lite system how many successful calls it should

make to the paging service. Do not confuse this with the pager-retry feature. If
the Lite system calls the pager number and does not hear it ring and answer,
then it automatically re-tries the call at IO-second intervals, for a pre-defined
number of times.

MINUTES BETWEEN CALLS

If you enter a number greater than

in the TIMES TO CALL field, this field instructs the

Lite system how long it should wait between re-calls.

Note: This field tells the Lite system how long to wait between successful calls to the

paging service. Do not confuse this with the pager-retry feature.

CALL SCHEDULE

The Pager notification feature follows a time schedule. The

ALWAYS

DAY SERVICE

NIGHT SERVICE Pager notification is available only during non-day/lunch service,

SCHEDULE A, B, C, or D

Pager notification is available at all times.
Pager notification is available only during day/lunch service, as

defined in the System Information

as defined in the System Information I Business Hours screen.

Pager notification is available only during the schedule defined
on Page 3 of the Mail Box setup screen for this mailbox.

are:

Business Hours screen.

50

ENABLED

INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Set this field to Yes to indicate that the pager feature for this mailbox is currently on. Set
the field to No to indicate that the pager feature is off. The mailbox owner can also
toggle this field on and off by calling into the system.

If this field is set to No, it

overrides the call schedule set in the previous field.

5.

Press <Enter> to move the cursor to the first MESSAGE DELIVERY field. If the subscriber

is to use the Message Delivery feature, use the following information to complete this

section of the Mail Box setup screen.

CALL

Enter the telephone number the Lite system should call to inform the mailbox owner that

there are new messages in his/her mailbox.

and

The number can contain the DTMF digits 0

9, *

plus any of the following special

characters:

Use pulse (also known as ‘rotary’) dialing.

T

Use tone

dialing (the default).

I

Short pause (duration can be changed in Technical Information screen.

Default is 1 second).

Medium pause (equal in length to 4 commas).

L

H

M Answering machine. This must be the last character in the telephone

Long pause (equal in length to 8 commas).
Hookflash.

Enclosing the number in brackets prevents the mailbox owner from being

able to call in and change the number.

Specifies a line group is to be used (for example, {A}555-1212 indicates
“choose any line in line group A, and dial the number 555-1212”).

Hang up immediately after dialing the number (must be last character).

number. It tells the Lite system that the number being called has an
answering machine attached. When the Lite system calls the number, it
announces that there are messages, as usual. If the Lite system has not

51

I

I

SYSTEM~NSTALIATIONAND S

received aDTMF digit (1 for Yes, anything else for No), by the end of the

announcement cycle(s), it assumes that it is talking to an answering

machine, and proceeds to play each new message in turn.

UPERVISOR

GUIDE~.~ VER. 1

V

I

E

N

any other
character

Voice pager. This must be the last character in the telephone number.

Details of voice pager programming are found later in this section.
Internal (must be the first character). Overrides the INTERNAL parameter (in

the configuration file

regardless of the number of digits. The Lite system does not dial the
sequence specified in the General Information
External Call field.

External (must be the first character). Overrides the INTERNAL parameter
(in the configuration file VM.CFG) and treats this number as an external call
regardless of the number of digits. The Lite system dials the sequence
specified in the General Information

field.

No progress tones (must be the last character). The Lite system ignores all

call progress tones during the course of the call.

Can be used for punctuation and is ignored.

and treats this number as an internal call

Digits To Get A Line On

Digits To Get A Line On External Call

The owner of a mailbox can call in and remotely change the first Message Notification
number, but cannot use or modify special characters.

REPEAT

Enter the number of successful calls to each telephone number. A successful call is
generally defined as one where the Lite system has seized an available line port, dialed
the number, and detected an answer. If the call is not successful (for example, the called
number was busy) the Lite system automatically re-tries every few seconds up to twenty
times.

INTERVAL

If the Repeat field contains a number greater than 1 or there are additional Call number

sequences, enter the interval (in minutes) between calls to this number and/or the interval

before proceeding to the next Call number sequence.

.

52

. .

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

SCHEDULE

Select when the Lite system should call this number. The options are:

The number is called any time a new message is left in the

mailbox.

DAY SERVICE

NIGHT SERVICE The number is called only during non-day/lunch service, as

SCHEDULE A, B, C, or D

RUN THIS SEQUENCE N TIMES

The number is called only during day/lunch service, as

defined in the System Information

defined in the System Information I Business Hours screen.

The number is called only during the schedule defined on

Page 3 of the Mail Box setup screen for this mailbox.

Business Hours screen.

Once the Lite system has called every number listed, it considers that it has run the

sequence one time. It will then check the value in this field. If this field is set to a number

higher than

the Lite system starts again and repeats the sequence the specified number

of times.

CURRENTLY ENABLED?

This field identifies which messages the Lite system is to deliver:

DISABLED The Lite system does not deliver messages.

URGENT MSGS ONLY

The Lite system delivers only messages marked urgent,

but does not call to deliver non-urgent messages.

ALL MESSAGES

Setting this field to DISABLED overrides the SCHEDULE field.

The Lite system calls every time a message is deposited

into the mailbox.

The owner of a mailbox can call in remotely and turn his/her Message Delivery feature
on or off, or change the first number to be called. The other telephone numbers, if in use,
cannot be changed remotely.

53

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

6.

To go to Page 3 of the Mail Box setup screen, press

The Page 3 screen displays.

MAIL BOX

Page 3

number: First Name:

SCHEDULE A

Start End

SUN :

:

Tue:

Wed

:

Thu :

Fri:

SCHEDULE B Start

Sun:

:

Tue:

Wed:

Thu:

Fri:

Sat:

SCHEDULE C

sun :

Hon :

Tue:

Wed

:

Thu :
Fri:
Sat:

7.

Press <Enter> to move the cursor to the first SCHEDULE A field. If the subscriber is to

SCHEDULE D Sat:

Hon :

Tue:

Wed :

Thu :

Fri:
Sat:

use the Pager or Message Delivery feature according to a particular schedule, use the
following information to complete the Mail Box Page 3 setup screen.

START

Enter the time at which this schedule should begin on this day. The time should be
entered in

END

format (for example, enter 20:00 for

PM).

Enter the time at which this schedule should end on this day. The time should be entered
in

format (for example, enter 20:00 for

Note:

If you

want

the schedule to be active all day, enter

time and 24:00 as the END time.

PM).

as the START

..I

LITESYSTEMINSTALLATIONAND SUPERVISORGUIDE~.~ VER. 1

3.

To go to Page 4 of the Mail Box setup screen, press

The Page 4 screen displays.

ox

HAIL BOX

First

(Page 4)

Last

Hotel guest privileges only?

TIME:

4.

Confirm that the ENABLED field is set to Yes for all four personal distribution lists. This

Currently scheduled?

allows subscribers to create up to 4 personal distribution lists in their mailboxes, which
they can then use when sending messages to groups of subscribers.

5.

Repeat steps 1 through 9 to customize each mailbox you created for each subscriber on
the system. Once you customize all subscriber mailboxes, continue with the next
procedure.

2.5.6.8 Customizing the System Supervisor Mailbox

To access the system supervisor mailbox, press

A small window displays

prompting you for the box number. Type 70 then press <Enter>.

2.

Press <Enter> to move the cursor to the FIRST NAME field. Type SUPERVISOR in this

field. Press <Enter> to move the cursor to the LAST field. Enter the system supervisor’s

last name. Note that though you may type any name or words in these fields, using these

. .

55

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

entries identifies this mailbox as the supervisor mailbox and identifies the individual who

is currently acting as the on-site system supervisor.

3.

Press <Enter> to move the cursor to the CLASS OF SERVICE field. Verify that 7 is entered
in this field. This entry assigns class of service 7, which has supervisor privileges, to this
mailbox.

4.

To go to Page 2 of the Mail Box setup screen, press

5.

To complete the supervisor mailbox setup, repeat steps 4 through 9 of the previous

The Page 2 screen displays.

procedure.

6.

To save all mailbox customizations and exit the Mail Box setup screen, press
The Box Information menu displays.

2.5.6.9 Recording Routing Box Greetings

As described in section 2.5.6.2, the following procedure guides you through recording two
greetings in both Routing boxes 800 and 801: an office open greeting and a holiday greeting

in box 800, and an office closed greeting and a holiday greeting in box 801. Sample

greetings for these boxes and for box 82

are provided in section 3.2.1.

Note: When you record Routing box greetings, you must include instructions that

identify any single-digit call routing options available to the caller.

From a telephone, call into voice mail and log into supervisor mailbox 70. Note that the

default password for the mailbox is the same as the mailbox number, 70.

2.

The Lite system tutorial session starts. Complete the tutorial. When prompted to record
the name and greeting, you may elect to identify this as the supervisor mailbox. When
changing the password, be sure to inform the system supervisor of the number you select.
When you complete the tutorial, press

to prevent it

voicing the next time the

box is accessed.

3.

The system voices the Main menu:

“To listen to

messages press

To send a message press 2. To change your options

press 3.

56

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER . 1

9. To record greeting(s) for Routing box

press

to exit the menu shown above and

return to the Options menu. Then repeat steps 4 through 7 above. In step 5, press 801 to
indicate you want to work with Routing box 801.

In

step 7,

record the office closed

greeting, instead of the office open greeting.

10. To record the holiday greeting for Routing box 801, repeat step 7, select greeting
number 1, and record the holiday greeting.

11. To record the greeting for Routing box 82

press

to exit the menu shown above and

return to the Options menu. Then repeat steps 4 through 7 above. In step 5, press 821 to
indicate you want to work with Routing box 821. In step 7, record the office open
greeting call routing options, omitting the introductory remarks “Welcome to . . .

12. When you have recorded all necessary greetings, press

menu, then press

to return to the Main menu.

Be sure to instruct the system supervisor to refer to section 3.2 for detailed

to

to the Options

.

changing the active Routing box greetings and recording new greetings.

2.6 Default Database Structure Overview

on

As mentioned previously, the Lite system contains a default database with a setup
configuration that allows the Lite system to efficiently perform fundamental call processing

tasks with minimal system adjustments by the installing technician. Information in this

section highlights portions of this default database configuration. More detailed information

on the purpose of Routing boxes and mailboxes and how box settings and other default

settings affect system functionality is provided earlier in this document.

Note:

Though you may make adjustments to specific information relating to this
default setup, you are

Routina boxes 800,801, and
mailbox 70.

fundamental call processing tasks. Maintaining it helps both you, the
technician, and the Lite system technical support to efficiently service the

system and resolve any call processing issues.

This configuration allows the Lite system to efficiently perform

to maintain the aeneral

class of service 7, and

58

of

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

l Technician Password:

*

Small Office Lite systems:

*

Debut systems: the last 4 digits of the bar code on the white sticker on the bottom of

the unit

l

Business Hours (specified on System Information

5:00

PM

l

Routing Box 800:

*

Answers all incoming calls during day/lunch hours (specified on System Information

Business Hours screen)

*

Owned by mailbox 70

l

Routing Box 801:

*

Answers all incoming calls during non-day/lunch hours (specified on System

Information

*

Owned by mailbox 70

l

Routing Box 821:

*

Routes calls that have already passed through Routing box 800 or 801

*

Owned by mailbox 70

Business Hours screen)

Business Hours screen):

Class of Service 0:

Set up with the following parameter settings (for information on specific parameter
fields, refer to

section 2.5.5.8):

10

MAXIMUMNUMBEROFMESSAGES: 200

60

60

S

UPERVISORSTATUS

?

N

O

Yes

DIAL-OUTALLOWED? NO

Yes

PLAYMENUAFTERGREETING? No

N

O

O

PERATOR

Box

(DAY): 888 (N

IGHT

): 888

821

59

MAXLINESALLOWEDTOHOLDFORONEBOX: 2

TRYEXTENSION 3 TIMESBEFOREGOINGBACKTOCALLER

Class of Service 7:

Set up with the class of service 0 options, but with SUPERVISOR STATUS? enabled.

l Extension Length:

* 3 digits

l Password Length:

* 4 digits

l Default Passwords:

*

Equal the mailbox

l Mailbox 70:

*

Set up as the Supervisor mailbox with

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

No

[None]

CLASS OF SERVICE:

l

Prototype mailbox 9994 (features automatically assigned to all mailboxes created):

TRANSFERTYPE:

To:

the mailbox number)

CURRENTLYENABLED: Yes
TRANSFERSCHEDULE: Always
PASSWORD: x (signifies the mailbox

AFTERPLAYINGGREETING: Waitfordigit

2.7 Setting Up the System Using the Teleparameter
Feature

This section provides instructions on using the teleparameter feature to set up a new system at
a customer site or to later make modifications to the system. Using the teleparameter feature,
you can change the parameter values that affect system-wide setup information, box setups,

and VM.CFG file data by simply calling into the system. You simply log into supervisor
mailbox 70 over the telephone, select to modify system parameters, then, as prompted, enter

60

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

codes that identify each parameter you want to change and the new value to which you want

to set the parameter. The screen illustrations and parameter value table provided in this

section indicate the parameters and their associated codes.

Technicians who have experience setting up Corporate Office, Small Office, or the Lite

systems may prefer to use the Teleparameter feature to quickly make modifications and get
the Lite system up and running at the customer’s site. Be advised, however, that since this
technique involves inputting codes that represent system parameters and corresponding

values to which parameters are to be set, it is a bit more difficult to use effectively if you are

unfamiliar with setting up Corporate Office, Small Office, or Lite systems. For this reason,

we recommend that technicians unfamiliar with Corporate Office, Small Office, or Lite

systems attach a laptop to the PC and use the instructions provided in the previous sections to

complete all necessary system setup steps.

Note:

If you choose to set up the system using the Teleparameter feature, be sure

to first review

setup of the default database included on the Lite system unit.

section

2.5.6.2 and

section 2.6 so you clearly und?rstand the

2.7.1 Using the Teleparameter Feature to Set up a New

System

2.7.1.1 Running the PBX Setup Utility

The Lite system voice processing software is pre-installed on the Lite system unit before it is

shipped to you. You must, however, run the PBX Setup utility so you can configure certain

installation parameters for each specific customer’s site. Use the following procedure to run

this utility by calling into the system over the telephone:

1.

From a telephone, call into voice mail and log into supervisor mailbox 70. Note that the
default password for the mailbox is the same as the mailbox number, 70.

2.

The Lite system tutorial session starts. Complete the tutorial. When prompted to record
the name and greeting, you may elect to identify this as the supervisor mailbox. When
changing the password, be sure to inform the system supervisor of the number you select.

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

When you complete the tutorial, press

to prevent it from voicing

next time

box is accessed.

3.

system voices

“To listen to

Main menu:

messages press I. To send a message press 2. To change your

press 3.

To access the Supervisor menu, press 6 (this option is not voiced). The system voices

4.

the Supervisor menu options:

Supervisor Menu

For Mailbox Administration

For Routing Box Administration
For Question Box Administration

For Port Administration
To Change the System Broadcast Message
To Change the Voice Mail Day
To Change the System Time
To Change the System Date
To Modify System Parameters
To Perform First-Time Setup

Night Service

Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press 9

Press 0

5.

From the Supervisors menu, press 0 to perform first time setup. The system prompts you

to enter the Technician password. By default, this password is 1234

Lite systems or, on Debut units, the last four digits of the bar code on

Small Office

white sticker

on the bottom of the unit.

6.

the prompts and enter the requested information. When you are prompted to

indicate the type of phone system with which you are working, enter the number from the

following list that corresponds to the phone system:

08
76

11

74

Comdial DigiTech

Comdial DigiTech

Comdial DXP, DXP Plus, FX
Comdial DXP, DXP Plus, FX

Impact

impact

DSU

62

DSU

Serial Integration

Serial Integration

Serial Integration

Serial Integration

IVPC

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

22 Comdial Executech 2000
44 Comdial Unisyn
79 Cortelco Aries
45
77 Ericsson MD-l 10
75 Fujitsu 9600 with Serial Integration
96
78 Fujitsu Series 3
41
80
55 lsoetec IDS 108
49 lsoetec System 96
30 ITT
28 lwatsu

Encore CX ECX 1832

Fujitsu Allegra 26

Starlog
Fujitsu Starlog
Harris 20120

228

Cortelco System 3100

3672

36112

20
94
92

89 Mite1

Lucent Definity G3
Lucent Definity G3

Calista Box

Light with

Vectoring

Integration

I

Bridged Mode

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

59

68 Telrad 2464
64 Telrad Digital Key BX, 200 Digital
46

16
26 Toshiba Perception E
95 Toshiba Perception EX
57 Toshiba Perception I & II
87
43
48
58

14
62

7.

Once you enter all necessary information, press 1 as prompted to reboot the PC. You

Toshiba DK-280

Vodavi

Coral I, II,

Toshiba DK-16

Vodavi

Vodavi

III

DVX2,
2448EX
96EX

Digital

DVX3

must allow the system to reboot so it can reset several parameters based on the

information you entered. When the system reboots, your call into it is disconnected.

Continue with the next procedure.

I
I

2.7.1.2 Adjusting System Information

You may need to customize certain fields on the System Information screens. Use the
following procedure:

1.

From a telephone, call into voice mail and log into the supervisor mailbox 70. The
system voices the Main menu:

“To listen to your messages press 1. To send a message press 2.

To change your options

press 3.

65

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2.

To access the Supervisor menu, press 6 (this option is not voiced). The system voices

the Supervisor menu options:

Supervisor

For Mailbox Administration
For Routing Box Administration
For Question Box Administration

For Port Administration
To Change the System Broadcast Message
To Change the voice mail Day
To Change the System Time
To Change the System Date
To Modify System Parameters
To Perform First-Time Setup
To Exit

3.

From the Supervisors menu, press 9 to modify system parameters. The system prompts

Menu

Night Service

Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press 9
Press 0
Press #

you to enter the Technician password. By default, this password is 1234 on Small
Office Lite systems or, on Debut units, the last four digits of the bar code on the white
sticker on the bottom of the unit.

4.

At the prompt, enter the number of the parameter you want to change, then, as prompted,
the value to which you want to change the parameter. Parameter information is provided

in a comprehensive table shown in section 2.7.2.

When you complete all modifications, press # to return to the Supervisor’s menu.

Note:

Refer to
parameters and for information on adjusting parameters in the

For detailed information on each field of System Information screens, refer to

the Installation and Maintenance Manual.

section

2.7.2 for information on values you can specify for certain
file.

66

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

2.7.1.3 Adjusting Routing Box Information

As indicated in section 2.5.6.2, you need to adjust Routing Boxes 800, 801, and 82

include any single-digit call routing options you want to provide to callers. You must also
record the necessary greetings for these boxes. Sample Routing box greetings are provided in

to

section 3.2.1.

To record Routing box greetings, follow the procedure provided in section 3.2.2.

To modify single-digit call routing, you can follow the procedure in section 3.2.3 or you can
use the Teleparameter feature. To use the Teleparameter feature, follow steps

through 4 in

the previous procedure, referring to the parameter numbers provided in section 2.7.2.
detailed information on each field of this screen, refer to the Installation

Manual.

Note:

Note:

If you enter a parameter number for a parameter that affects a particular
box, the system prompts you to enter the Item number. The Item
identifies the particular box in which you want to change the parameter. At

the Item number prompt, enter the

Refer to
parameters and for information on adjusting parameters in the VM.CFG file.

For detailed information on each field of Routing Box screens, refer to the

Installation and Maintenance Manual.

section

2.7.2 for information on values you can specify for certain

number of the box.

2.7.1.4 Creating and Adjusting Mailbox Box Information

To create mailboxes on the system, follow the procedure in section 3.1.1.

you create

mailboxes, you can make detailed modifications to the box setups using the Teleparameter

feature. To use the Teleparameter feature to adjust mailbox information

created on the system, follow steps

through 4 in the procedure in section 2.7.1.2.

boxes you have

specific parameters you can adjust, refer to section 2.7.2. For detailed information on each

field of these screens, refer to the Installation and Maintenance Manual.

-

67

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Note:

Note:

If you enter a parameter number for a parameter that affects a particular
box, the system prompts you to enter the
identifies the particular box in which you want to change the parameter. At

the Item number prompt, enter the

Refer to
parameters and for information on adjusting parameters in the VM.CFG file.
For detailed information on each field of Box Setup screens, refer to the

section

2.7.2 for information on values you can specify for certain

Item number.

The Item number

2.7.1.5 Creating Other Box Types and Adjusting Information

To create other types of boxes, you must first follow the procedures presented earlier in this
document to connect a laptop computer to the Lite system unit and access Box Information
setup screens. Once you create the boxes using this technique, you can make detailed
modifications to the box setups using the Teleparameter feature. To use the Teleparameter
feature to adjust information in boxes already created on the system, follow steps 1 through 4

in the procedure in section 2.7.1.2. For specific parameters you can adjust, refer to section

2.7.2. For detailed information on each field of these screens, refer to the Installation and

Maintenance Manual.

Note:

Note:

If you enter a parameter number for a parameter that affects a particular
box, the system prompts you to enter the
identifies the particular box in which you want to change the parameter. At

the Item number prompt, enter the

Refer to
parameters and for information on adjusting parameters in the VM.CFG file.
For detailed information on each field of Box Setup screens, refer to the

section

2.7.2 for information on values you can specify for certain

number of the box.

68

Item number.

The Item number

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2.7.2 Teleparameter Value Tables

The following table identifies all parameters you

.

and the entries you can make to indicate specific values for each parameter. Refer to

adjust using the teleparameter feature

information after this table for additional entries you can make in some fields.

Account

Number Box
Setup

Account

Number Box
Setup

Account

Number Box
Setup

Account

Number Box

Setup

Account

Number Box

Setup

Account

Number Box

Setup

Account

Number Box

Setup

2700

2701

2703

2704

2705

2706

Minimum number of digits
required for valid entry

determination

Maximum number of digits
required for valid entry
determination

Number of seconds to wait
before determining all digits
are entered

Action to take after
maximum retry attempts if

invalid account number is
entered

Box associated with

parameter 2703

Retry attempts to allow if

invalid account number
entered

Number of mailbox that

owns the Account Number

box

0 = Return

1 = Say ‘Goodbye’
2 = Go to another box
3 = Hang up

(Valid mailbox

number)

o-9

(Valid mailbox

number)

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box

number.
A prompt for the

Item number refers
to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

69

LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.OVER. 1

Account

Number Box
Setup

Account

Number Box
Setup

Account

Number Box
Setup

Account

Number Box
Setup

ACD Box Setup 2520 Number of mailbox that

ACD Box Setup

ACD Box Setup

ACD Box Setup 2523 Number of announcements

ACD Box Setup 2524 Rings permitted before no

2707

2708

2001 Action to take if valid

2002 Box associated with

2521

2522

Action to take if account
number was previously
collected during call

Repeat number entered for
confirmation?

account number is entered

parameter number 2001

owns the ACD box

Action to take when trying
extension

Criteria by which hunt is
started

after which caller is offered
other options

answer determination

0 = Use the existing
account number

1 = Ask for a new

account number

1 = Yes

0 = Return
1 = Say ‘Goodbye’

2 = Go to another box

3 = Hang up

(Valid box number)

(Valid mailbox
number)

1 = Blind
2 = Wait for answer
3 = Screen
4 = Wait for ring

0
first agent in group

1 = Start hunting from
previous agent

0

0

Start hunting from

99

99

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the
Item number refers
to the box number.

Enter the box

number.

70

-

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

ACD Box Setup

ACD Box Setup

ACD Box Setup

ACD Box Setup

ACD Box Setup

ACD Box Setup

ACD Box Setup

Business Hours
Setup

2526

2527

2528

2529

2530

2531

2501 to

2512

5042

Box default operator during

day service

Box default operator during
night service

Action to take if all
extensions are busy

Box associated with

parameter 2527

Action to take if caller elects
not to remain in queue

Box associated with

parameter 2529

If call is queued, state

position in line?

ACD rotation box members

Hour day service begins

(Valid mailbox
number)

(Valid mailbox
number)

0 = Queue the call

1

= Go to another box

(Valid box number)

0 = Return

1 = Say ‘Goodbye’
2 = Go to another box
3 = Hang up

(Valid box number)

1 = Yes
0 = No

(Valid mailbox
numbers)

00-24

A prompt for the
Item number refers
to the box number.

Enter the box

number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the day of the
week. Enter 0

(Sunday) through
6 (Saturday).

71

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Business Hours

Setup

Business Hours 5044 Hour day service ends
Setup

Business Hours
Setup

Business Hours

Setup

Business Hours
Setup

5046 Hour lunch service begins

5047 (With parameter 5046)

5048 Hour lunch service ends 00

(With parameter 5042)
Minute day service begins

Minute lunch service begins

00

00

24

24

59

24

A prompt for the

Item number refers
to the day of the
week. Enter 0

(Sunday) through
6 (Saturday).

A prompt for the

Item number refers
to the day of the

week. Enter 0

(Sunday) through

6 (Saturday).

A prompt for the

item number refers

to the day of the

week. Enter 0

(Sunday) through

6 (Saturday).

A prompi for the

Item number refers
to the day of the
week. Enter 0

(Sunday) through
6 (Saturday).

A prompt for the

Item number refers

to the day of the
week. Enter 0

(Sunday) through

6 (Saturday).

A prompt for the

Item number refers

to the day of the

week. Enter 0

(Sunday) through

Business Hours
Setup

5049 (With parameter 5048)

Minute lunch service ends

72

00

59

Item number refers

week. Enter 0

(Sunday) through

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Business Hours
Setup

Business Hours
Setup

Information
Setup

Call Transfer
Information
Setup

Call Transfer
Information

Setup
Call Transfer

Information

information
Setup

I

I

5067

5068

5002

5003

Hour at which greeting is to

change to good evening

(With parameter 5067)

Minute at which greeting is

to change to good evening

Sequence to initiate an

internal transfer

Sequence to initiate an

external transfer

Sequence to complete an
internal transfer

Sequence to complete an
external transfer

Sequence to return from no
answer on an internal call

Sequence to return from no
answer on an external call

Sequence to return from
busy on an internal call

Sequence to return from
busy on an external call

Sequence to return from

call screening on an
internal call

Sequence to return from
call screening on an

external call

00-24

(Refer to technical

bulletin and phone

documentation)
(Refer to technical

bulletin and phone
documentation)

(Refer to technical
bulletin and phone

documentation)
(Refer to technical

bulletin and phone
documentation)

(Refer to technical
bulletin and phone
documentation)

(Refer to technical
bulletin and phone
documentation)

(Refer to technical
bulletin and phone
documentation)

(Refer to technical
bulletin and phone
documentation)

(Refer to technical
bulletin and phone
documentation)

(Refer to technical
bulletin and phone
documentation)

A prompt for the

Item number refers
to the day of the
week. Enter 0

(Sunday) through

6 (Saturday).

A prompt for the

Item number refers

to the day of the
week. Enter 0

(Sunday) through

6 (Saturday).

73

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Call Transfer
Information
Setup

Call Transfer
Information
Setup

Call Transfer
Information
Setup

Call Transfer
Information
Setup

Call Transfer
Information

Setup
Call Transfer

Information
Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of

Service Setup

Class of
Service Setup

5010

Sequence to transfer an
internal 3-way call

5011

5023 Confirmation digits meaning

Sequence to transfer an
external 3-way call

Should VP system detect
dial tone?

‘Yes’

bulletin and phone

1 =Yes
0 = No

(Refer to technical
bulletin and phone

documentation)

Should VP system use
transfer bypass digit?

0 = None

1 = First

2 = Last

Maximum time for 3-way

call (minutes)

7000

Number of days after which

0

Old messages are auto-

deleted

7001

Number of days after which

0
New messages are auto-
deleted

7002 Maximum message length

0
(seconds) for a message

7003 Maximum number of

0
messages allowed in
mailbox

7004 Maximum greeting length

0
(seconds)

99 A prompt for the

Item number refers
to the Class of
Service number.

Enter 0

7.

99 A prompt for the

Item number refers
to the Class of

Service number.

Enter 0

7.

999 A prompt for the

Item number refers
to the Class of

Service number.

200

Enter 0
A prompt for the

7.

Item number refers

to the Class of

Service number.

Enter 0

7.

999 A prompt for the

Item number refers

to the Class of

Service number.

Enter 0

7.

74

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0

1

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of

Service Setup

7005

7006

7007

7008

7009

7010

7011

7012

7013

Maximum number of
personal greetings allowed

Play menu after greeting to 1 = Yes
callers? 0 = No

Maximum lines allowed to
hold for mailbox

Number of times to try 0
extension before returning
to queued caller

Say position in line to calls 1 = Yes
in queue?

Access to Group boxes 1 = Yes

allowed? 0 = No

Supervisor status allowed?

Caller access to P.A 1 = Yes
system allowed? 0 = No

Dial-out allowed?

0

32

99

0 = No

1 = Yes
0 = No

1 = Yes

0 = No

A prompt for the

Item number refers
to the Class of
Service number.

Enter 0
A prompt for the

Item number refers
to the Class of

Service number.

Enter 0
A prompt for the

Item number refers
to the Class of

Service number.

Enter 0
A prompt for the

Item number refers
to the Class of
Service number..

Enter 0
A prompt for the

Item number refers
to the Class of
Service number.

Enter 0
A prompt for the

Item number refers
to the Class of
Service number.

Enter 0
A prompt for the

Item number refers
to the Class of

Service number.

Enter 0
A prompt for the

Item number refers
to the Class of
Service number.

Enter 0
A prompt for the

Item number refers
to the Class of
Service number.

Enter 0

7.

7.

7.

7.

7.

7.

7.

7.

7.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Class of
Service Setup

Directory Box
Setup

Directory Box

Setup

Directory Box
Setup

Default operator box during
day service hours

Default operator box during
night service hours

7017 When exiting open mailbox,

go to box #

7018 Digits callers can press

while holding

7020 to Restricted outcalling

7029 numbers

2001 Action to take if no digits

are dialed

2002 Box associated with

parameter 2001

2600 Number of time to play

greeting

0 = No

(Valid mailbox

number)

(Valid mailbox
number)

(Valid box number) A prompt for the

(Any digits) A prompt for the

0 = Return

1 = Say ‘Goodbye’
2 = Go to another box
3 = Hang up

(Valid box number) A prompt for the

l-3

A prompt for the

Item number refers
to the Class of
Service number.

Enter 0
A prompt for the

Item number refers
to the Class of
Service number.

Enter 0
A prompt for the

Item number refers
to the Class of

Service number.

Enter 0

Item number refers
to the Class of

Service number.

Enter 0
A prompt for the

Item number refers
to the Class of

Service number.

Enter 0

item number refers
to the Class of

Service number.

Enter 0
A prompt for the

Item number refers

to the box number.

Enter the box

number.

Item number refers

to the box number.

Enter the box

number.
A prompt for the

Item number refers
to the box number.

Enter the box

number.

7.

7.

7.

7.

7.

76

S

YSTEM

INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Directory Box

Setup

Directory Box
Setup

Directory Box
Setup

Directory Box
Setup

2601

Box associated with
parameter 2602

2602 Action to take if requested 0 = Return

name is not found

2603 Say box number before

transferring call? 0 = No

2604 Allow callers to hear 1 = Yes

complete directory listing? 0 = No

Directory Box 2605 Maximum number of digits
Setup to collect from callers

General
Information

5017 Fast-forwarded I rewind

seconds

Setup
General

5024 Technician password Up to 10 digits
Information
Setuo

General

5025 Customer password Up to 10 digits
Information

Setup
General

Information

5027

Digits needed to get line for (Refer to technical
external call bulletin and phone

Setup
General

5053

Store call log to: 0 = None
Information
Setup

General
Information
Setup

5056 (With parameter 5057) 0

Maximum number of

minutes call can last before

being rerouted

(Valid box number)

A prompt for the
Item number refers
to the box number.

number.
A prompt for the

1 = Say ‘Goodbye’

2 = Go to another box

to the box number.

3 = Hang up

1 =Yes

A prompt for the
to the box number.

A prompt for the
to the-box number.

l-9

A prompt for the
to the box number.

o- 10

documentation)

1 = File

2 = Printer

30

Enter the box

Item number refers
Enter the box

number.

Item number refers
Enter the box

number.

Item number refers
Enter the box

number.

Item number refers
Enter the box

77

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

General

Information

Setup
General

Information
Setup

General
Information
Setup

Group Box
Setup

Group Box
Setup

Holiday

Schedule Setup

Holiday

Schedule Setup

Holiday
Schedule Setup

Line Information
Setup

Line Information
Setup

5065

5066

2800

2801 to

2850

5050

5051

5052

1000

1001

(With parameter 5056) Box

(Valid box number)

to which calls are re-routed

Exit to DOS hour

00-23

Exit to DOS minutes

Maximum length of a
message (seconds) that
can be sent to this box

Group box members

(With parameter 5051)

(Valid box numbers)

00-12

Holiday month

(With parameter 5050)

01-31

Holiday date

Box to which calls are

(Valid box number)

routed during holiday

Box to which calls on this

(Valid box number)

line are routed during day

service hours

Box to which calls on this

(Valid box number)

line are routed during night

service hours

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

box

number.

A prompt for the

Item number refers

to the holiday

number. Enter 1

through 20.
A prompt for the

Item number refers

to the holiday

number. Enter 1
through 20.

A prompt for the
Item number refers
to the holiday
number. Enter 1
through 20.

A prompt for the
Item number refers

to the line number.

Enter the line
number.

A prompt for the

Item number refers

to the line number.

Enter the line
number.

78

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Line Information
Setup

Box to which calls on this

(Valid box number)
line are routed during lunch
service hours

A prompt for the

Item number refers
to the line number.
Enter the line
number.

A

Line Information

Setup

Rings before call is
answered during day

service hours

prompt for the
Item number refers
to the line number.
Enter the line
number.

A

Line Information

Setup

Rings before call is
answered during night

service hours

prompt for the
Item number refers
to the line number.

Enter the line
number.

Line information
Setup

Rings before call is
answered during lunch
service hours

A prompt for the

Item number refers

to the

number.
Enter the line
number.

Line Information
Setup

1006

Outgoing calls allowed on 1 =Yes

this line? 0 = No

A prompt for the

Item number refers

to the line number.

Enter the line
number.

Line Information
Setup

1007

Line belongs to Line Group 1 = Yes

A? 0 = No

A prompt for the

Item number refers

to the line number.

Enter the line
number.

Line Information
Setup

1008

Line belongs to Line Group 1 = Yes
B? 0 = No

A prompt for the

Item number refers

to the line number.

Enter the line
number.

Line Information
Setup

1009

Line belongs to Line Group 1 = Yes

A prompt for the

Item number refers
to the line number.

Line Information
Setup

1010

Line belongs to Line Group 1 =Yes

D? 0= No

Enter the line
number.

A prompt for the

item number refers

to the line number.

Enter the line
number.

79

SYSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

Mailbox Setup Mailbox owner’s last name (Digits that will allow A prompt for the

Mailbox Setup Action to be taken after

Mailbox Setup

Mailbox Setup

Mailbox Setup

Mailbox Setup

Mailbox Setup

Mailbox Setup

2100

2101

2102

2110

2111

caller leaves message

Box associated with

parameter 2001

Mailbox password (Up to maximum A prompt for the

Sequence to turn on

message waiting lamp

Sequence to turn off
message waiting lamp

Box associated with
parameter 2111

Action to be taken if caller

chooses “other options”

the Dial-by-Name Item number refers
directory feature to the box number.

access this mailbox) Enter the box

0 = Return A prompt for the

1 = Say ‘Goodbye’ Item number refers

2 = Go to another box to the box number.

3 = Hang up Enter the box

(Valid box number) A prompt for the

digits specified during Item number refers
setup) to the box number..

(See technical
bulletin or phone
documentation)

(See technical
bulletin or phone
documentation)

(Valid box number) A prompt for the

0 = Return A prompt for the

1 = Say ‘Goodbye’ Item number refers
2 = Go to another box to the box number.
3 = Hang up Enter the box

number.

number.

Item number refers

to the box number.

Enter the box
number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box
number.

Item number refers

to the box number.

Enter the box
number.

number.

80

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Mailbox Setup

Mailbox Setup

Mailbox Setup 2114

Mailbox Setup 2115

Mailbox Setup

Mailbox Setup 2122

2113

2120

Mailbox has access to only
Hotel guest privileges?

Class of service assigned

to mailbox

Mailbox to which this
mailbox is a client, if this is
a restricted mailbox

Language in which greeting
is to play if call is via D.I.D

Type of transfer

Number of rings within

which called party must

answer before system
determines a no answer
condition

3-way calling used

1 =Yes
0 = No

(Valid mailbox
number)

o-9

0 =
1=Blind

2 = Wait for answer to the box number.
3 =

4 = Wait for ring number.
0 =

1 = Day only
2 = Night only
3 = Schedule A
4 = Schedule B
5 = Schedule C
6 = Schedule

0 =
1 = Day only
2 = Night only
3 = Schedule A
4 = Schedule B

6 = Schedule D

A prompt for the

Item number refers

to the box number.

Enter the box
number.

You can modify
only one personal

distribution list for
the mailbox using
the Teleparameter
feature

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

None A prompt for the

Screen

Always

Always

= Schedule C

Item number refers
Enter the box

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

81

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Mailbox Setup

Mailbox Setup 2124

Mailbox Setup 2125

Mailbox Setup 2126

Mailbox Setup 2130 (With parameter 2134)

Mailbox Setup

Mailbox Setup

Mailbox Setup

2123

2131

2132 (With parameter 2134)

2133 (With parameter 2134)

Call transfer schedule

Caller’s name voiced upon

Record conversation?

Transfer destination Extension number

Type of pager

(With parameter 2134)

Minutes between calls to

Number of times to call

Schedule during which calls
should be sent to pager

0 =

Always

1 = Day only
2 = Night only
3 = Schedule A
4 = Schedule B
5 = Schedule C
6 = Schedule D

1 = Yes
0 = No

0 = No

0 = None

1 = Tone-only pager
(no display)

2 = Display pager

00

20

00

99

0 =

Always

1 = Day only
2 = Night only
3 = Schedule A
4 = Schedule B
5 = Schedule C
6 = Schedule D

A prompt for the

item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

82

-

SYSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

Mailbox Setup

Mailbox Setup

Mailbox Setup

Mailbox Setup

Mailbox Setup

Mailbox Setup

2134

2141

2142

2143

2144

2150

Mailbox owner’s pager
number

Action to be taken after
personal greeting is played

Hours after which
messages are to be auto-
forwarded

(With parameter 2142) Box
to which new messages are

to be auto-forwarded

(With parameters 2142 and

2143) Schedule during
which auto-forwarding is to

be active

Number to call for message
delivery

(Pager number)

0 = Wait for a digit

1 = Begin recording a

message
2 = Page the mailbox

owner
3 = Record a

message, then page
the mailbox owner

0

(Valid mailbox
number)

0 =

1 = Day only
2 = Night only
3 = Schedule A
4 = Schedule B
5 = Schedule C
6 = Schedule D

(Phone or beeper

number)

999

Always

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box

number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

You can modify

only one message
delivery set up for
the mailbox using
the Teleparameter
feature.

83

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Mailbox Setup

Mailbox Setup

Mailbox Setup

2151

2152

2153

2154

nessage delivery cycle.

[With parameter 2150)

0

Number of times number is

be called

(With parameter 5152)

2
Minutes in between calls to
number

(With parameter 5150)
Schedule during which
message delivery is active

0 =

1 = Day only

2 = Night only
3 = Schedule A
4 = Schedule B

5 = Schedule C
6 = Schedule D

99

99

Always

4 prompt for the
Item number refers

the box number.

Enter the box

You can modify
delivery set up for

the mailbox using
the Teleparameter
feature.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

You can modify
only one message
delivery set up
the mailbox using
the Teleparameter
feature.

A prompt for the
Item number refers
to the box number.

Enter the box

number.
You can modify

only one message
delivery set up for
the mailbox using
the Teleparameter
feature.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

You can modify
only one message

delivery set up for
the mailbox using
the Teleparameter
feature.

84

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Mailbox Setup

Mailbox Setup

Customizations
Setup

Other
Customizations
Setup

Other
Customizations
Setup

Other
Customizations
Setup

Other
Customizations

2160 to Personal distribution list 1

2179 members

5018

5019

5021

5022

Personal distribution list 1

enabled for mailbox?

Maximum box length caller
can dial

Seconds of initial pause
before main greeting is
played

When VP system should

play time and date

Play called party’s name

when call is answered?

Announce call when call is

answered?

1 =Yes
0 = No

(Valid mailbox
numbers)

2-4

O-IO

0 = When caller asks
1 = Before each
message
2 = After each
message

1=Yes
0= No

1=Yes
0 =

A prompt for the

Item number refers

to the box number.

Enter the box

number.
You can modify

only one personal
distribution list for
the mailbox using
the Teleparameter
feature

A prompt for the

Item number refers

to the box number.

Enter the box
number.

No

Customizations

Customizations

5076 to

5079

5086 to

5089

Custom field (use under
direction of technical

Debug field (use under
direction of technical

a5

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Question Box
Setup

Question Box
Setup

Question Box

Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box

Setup

2001

2002

2400

2401

2402

2403

2404

2410

2411

to take after

Box associated with
parameter 2404

Number of mailbox that
owns the Question box

Replay digit answers for
verification?

Voice answers? (versus
digit)

Trigger owner mailbox
notification of answers in
this box?

Digits caller can press to
exit this box

Answer type for Question

10

Answer type for Question 1

0 = Return

1 = Say ‘Goodbye’

2 = Go to another box
3 = Hang up

(Valid box number)

(Valid mailbox
number)

1 = Yes

0= No

1 = Yes

0 = No

1 = Yes

0 = No

0

9,

0 = Voice

1 = Digits

0 = Voice
1 = Digits

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
Item number refers

to the box number..
Enter the box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
to the box number.

A prompt for the
to the box number.

A prompt for the
to the box number.

A prompt for the
to the box number.

Item number refers
Enter the box

number.

Item number refers
Enter the box

number.

Item number refers
Enter the box

number.

Item number refers
Enter the box

number.

86

-

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

2412

2413 Answer type for Question 3 0 = Voice

2414

2415

2416 Answer type for Question 6 0 = Voice

2417

2418

2419 Answer type for Question 9 0 = Voice

2420 If the answer type is digits,

Answer type for Question 2

Answer type for Question 4 0 = Voice

Answer type for Question 5 0 = Voice

Answer type for Question 7 0 = Voice

Answer type for Question 8

minimum number of digits
that must be entered for
valid answer to question 10.

0 = Voice

1 = Digits

1 = Digits

1 = Digits

1 = Digits

1 = Digits

1 = Digits

0 = Voice

1 = Digits

1 = Digits

1-999

A

prompt for the

Item number refers

to the box number.

Enter the box
number.

A

prompt for the

Item number refers

to the box number.

Enter the box
number.

A

prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the
Item number refers

to the box number.

Enter the box
number.

box

87

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Question Box
Setup

Question Box

Setup

Question Box
Setup

Question Box

Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box

Setup

Question Box
Setup

2421

If the answer type is digits,
minimum number of digits
that must be entered for
valid answer to question 1.

2422

If the answer type is digits,
minimum number of digits
that must be entered for
valid answer to question 2.

2423

If the answer type is digits,
minimum number of digits
that must be entered for
valid answer to question 3.

2424 1

If the answer type is digits,
minimum number of digits
that must be entered for
valid answer to question 4.

2425

If the answer type is digits,

minimum number of digits
that must be entered for
valid answer to question 5.

2426 1

If the answer type is digits,
minimum number of digits
that must be entered for
valid answer to question 6.

2427 1

If the answer type is digits,

minimum number of digits
that must be entered for

valid answer to question 7.

2428

If the answer type is digits,

minimum number of digits

that must be entered for

valid answer to question 8.

2429

If the answer type is digits,
minimum number of digits
that must be entered for
valid answer to question 9.

999

1

999

1

999

999

1

999

999

999

1-999

1

999

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
Item number refers
to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number..

Enter the box
number.

A prompt for the

to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box

number.

88

-

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

2430

2431

2432

2433

2434

2435

2436

2437

2438

If the answer type is digits,
maximum number of digits
that can be entered for valid
answer to question 10.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid
answer to question 1.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid
answer to question 2.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid
answer to question 3.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid
answer to question 4.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid
answer to question 5.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid
answer to question 6.

If the answer type is digits,

1

maximum number of digits
that can be entered for valid

answer to question 7.

If the answer tyise is digits,

1

maximum number of digits
that can be entered for valid

answer to question 8.

999

999

999

999

999

999

999 .

999

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers
to the box number.
Enter ihe box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers
to the box number.

Enter the box

number.

A prompt for the

Item number refers
to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box

number.
A prompt for the

Item number refers

to the box number.

Enter the box

number.

89

.

Question Box

Question Box
Setup

Question Box 1 2441
Setup

Question Box

2442

Setup

Question Box

2443

Setup

Question Box

2444

Setup

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

1

If the answer type is digits,

999

maximum number of digits
that can be entered for valid
answer to question 9.

Number of seconds of

1-99

silence before VP system
determines caller has
finished entering digits or
speaking the answer for
question 10.

Number of seconds of

1-99

silence before VP system

determines caller has

finished entering digits or
speaking the answer for
question 1.

Number of seconds of

1-99

silence before VP system
determines caller has
finished entering digits or
speaking the answer for
question 2.

1

Number of seconds of

99

silence before VP system
determines caller has
finished entering digits or
speaking the answer for
question 3.

Number of seconds of

1

99

silence before VP system
determines caller has

finished entering digits or
speaking the answer for

question 4.

Number of seconds of

1-99

silence before VP system
determines caller has
finished entering digits or
speaking the answer for
question 5.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the

item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box

number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Question Box
Setup

Question Box
Setup

Question Box
Setup

Question Box
Setup

Routing Box

Setup

Routing Box
Setup

Routing Box
Setup

Routing Box

Setup

Routing Box
Setup

2447

2448

2449

2001

2002

2300

2301

2302

Number of seconds of
silence before VP system
determines caller has
finished entering digits or
speaking the answer for

question 6.

Number of seconds of
silence before VP system
determines caller has
finished entering digits or
speaking the answer for
question 7.

Number of seconds of
silence before VP system
determines caller has
finished entering digits or
speaking the answer for
question 8.

Number of seconds of

silence before VP system

determines caller has

finished entering digits or

speaking the answer for

question 9.

Action to take if no digits

dialed

Box associated with

parameter 2001

Single-digit dialing

destination for digit 0

Single-digit dialing

destination for digit 1

Single-digit dialing
destination for digit 2

4 prompt for the

Enter the box
lumber.

1-99

1-99

1-99

0 = Return

1 = Say ‘Goodbye’
2 = Go to another box
3 = Hang up

(Valid box number)

(Valid box number)

(Valid box number)

(Valid box number)

4 prompt for the
Item number refers
to the box number.
Enter the box
number.

A prompt for the
Item number refers
to the box number.
Enter the box
number.

Item number refers
to the box number.
Enter the box
number.

A prompt for the

Item number refers

to the box number.

Enter the box
number.

A prompt for the
Item number refers
to the box number.

number.
A prompt for the

to the box number.

number refers

the box number.

Enter the box

Item number refers
Enter the box

number.

91

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Technical 5063

Information automatically updates MWI
Setup

Technical 5064

Information

VM.CMG Setup

Setup

VM.CMG SetupI9004Iignorenonsilence

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup 9012

VM.CMG Setup

VM.CMG Setup 9015 greetsil=

VM.CMG SetupI9017

VM.CMG Setup 9026 responsetime=

I I

9001

9003

9007

9011

9014 maxpasswordlength=

Hour at which system

(With parameter 5063)
Minute at which system

transbypass=

dtmfon=

internal=

pagetime=

pagerretry=

notifyreps=

See the installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

I

I

Setup 9099 pa.init=

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup 9102 pa.repeats=

1 9100

9101

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

I

I

I

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

VM.CMG Setup 9126

VM.CMG Setup 9127

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup 9150

9135

9144

9146

lunchoperatorisday See the Installation

ignoredisconnects

nonametransfer

norecordbeep

repeatmw=

remotepause=

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

VM.CMG Setup 9160

9161

VM.CMG Setup 9162 assumepageconfirm See the Installation

Setup 9163

Setup 9165 externalfax See the Installation

VM.CMG Setup

VM.CMG Setup 9174 cdspeed=

VM.CMG Setup

VM.CMG Setup 9192 24hourclockdisplay

VM.CMG Setup

VM.CMG Setup 9206 qboxposconfirm

9167 nopcbeep See the Installation

9182

I

9190

9203 linesconnecfed= See the Installation

9207

I

notifyrings=

assumehold= See the Installation

ignoreinitialdisconnect

I

lineaccessontransfer

qboxdataprint See the Installation

I

See the Installation
Manual.

See the Installation
Manual.

Manual.

Manual.

Manual.

Manual.

Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation

I

Manual.
See the Installation

Manual.

Manual.
See the Installation

Manual.

Manual.

I I

I

96

See the Installation

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

VM.CMG Setup

VM.CMG Setup

VM.CMG SetupI9222 cp.dnd=

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup 9232 senddisconnect=

VM.CMG Setup

9219

9220 cp. busy=

9221

9223

9224

9256

cp.ans=

cp.initring=

playbackdelay=

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

I

I

I

I

I

VM.CMG Setup

I

VM.CMG Setup 9282 qboxdataprinteject

VM.CMG Setup

VM.CMG Setup 1 9296 1 mboxdefaultdigit=

VM.CMG Setup

9283 qboxuseconfirmnumbers

9301

cp.disconnect=

I

greeting.noanswer=

See the Installation
Manual.

See the installation
Manual.

I

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0

VER. 1

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup 9337 noaccountinlog See the Installation

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

Setup 9353 messagepausetime=

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup

VM.CMG Setup 9364 serviceobservecode=

VM.CMG Setup 9365 acdpause=

Setup

9302 greeting.busy=

9303 greeting.dnd=

9339 greeting.night= See the Installation

9340 faxpause= See the Installation

9342 samecallfaxok

9343 mwonreps= See the Installation

9344 mwoffreps=

9346

faxprefix= 1

9349 faxgeneraldelivery= See the Installation

9351

9352 directoryidp= See the Installation

9354 sharefaxports See the Installation

9359 flowcontrol= See the Installation

9360 fastacdtransfer

9361

9383 wakeuprings=

initialpauseidp=

pmsviatextfiles

See the installation
Manual.

See the Installation
Manual.

Manual.

Manual.

Manual.
See the Installation

Manual.

Manual.
See the Installation

Manual.

Installation

Manual.
See the Installation

Manual.

Manual.
See the Installation

Manual.

Manual.

Manual.

See the Installation

Manual.
See the Installation

Manual.
See the Installation

Manual.
See the Installation

Manual.
See the Installation

Manual.

VM.CMG Setu

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.

See the Installation
Manual.

See the installation
Manual.

See the Installation
Manual.

See the Installation
Manual.

(Code supplied by Code found on
Key Voice) invoice.

I

(Code supplied by
Key Voice)

that controls the number of

authorizing the software for
certain phone system-

related features.

(Code supplied by
Key Voice)

(Code supplied by

Key Voice)

Code found on
invoice.

Code found on
invoice.

Code found on
invoice.

The following table identifies additional values you can specify to indicate special characters
or information in some fields:

99

SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

values. For information on day-to-day modifications that can be made using Supervisor

menu options (and not the Teleparameter feature), refer to section 3.

2.8 Upgrading 2 Port Systems to 4 Ports

You can upgrade 2-port Lite systems to
sales representative for information. When you purchase a system port upgrade, you are
provided a code number (located
This code enables the additional 2 ports for service.

To enter the upgrade code, use teleparameter 400

When prompted, simply enter the code provided on the invoice.

the invoice), which you must enter into the Lite system.

as 4-port systems. Contact the Lite system

as described earlier

this document.

,

101

S

YSTEM INSTALLATION AND SUPERVISOR GUIDE

9.0 VER. 1

3. System Supervisor Instructions

The procedures provided in this section indicate how a system supervisor can make changes
to the system setup by calling into the system using a telephone. Each of these procedures
can also be performed by accessing the Lite system software screens through a serial
connection to a laptop PC. For procedures on making modifications through the screen

interface, refer to procedures earlier in this document, or to the Installation and Maintenance

Manual or Supervisor’s Guide.

3.1 Working with Mailboxes

Adding, Deleting, or Modifying

1.

From a telephone, call into voice mail and log into the supervisor mailbox 70. The
system voices the Main menu:

“To listen to your messages press 1.

press 3.

To

a message press 2.

l

To change

options

103

-

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2.

To access the Supervisor menu, press 6 (this option is not voiced). The system voices

the Supervisor menu options:

Supervisor Menu

For Mailbox Administration
For Routing Box Administration
For Question Box Administration

For Port Administration
To Change the System Broadcast Message
To Change the Voice Mail Day
To Change the System Time
To Change the System Date
To Modify System Parameters
To Perform First-Time Setup

3.

From the Supervisors menu, press 1 for Mailbox Administration.

Night Service

Press 1

Press 2

Press 3

Press 4
Press 5
Press 6

Press 7

Press 8

Press 9

Press 0

4.

When prompted, enter the number of the mailbox you want to add, modify, or delete.
The system voices the number back to you.

5.

When prompted, press 1 to confirm the number you entered or press # if the number you

entered was incorrect. Once you press

to confirm, the system voices the Mailbox menu

options:

Mailbox Menu

To Add
To Delete Press 2
To Modify
To Suspend Press 4
To Restore Press 5
To Reset Press 6
To Exit

Press 1

Press 3

Press #

-

104

.

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

6.

To add a new the mailbox to the system, press 1. The system adds the new mailbox to

the mailbox database. All default settings

the mailbox are set to the default parameters
settings specified in prototype mailbox 9994. The default password for the mailbox is the
same as the mailbox number.

To delete the mailbox from the system, press 2. The system deletes the mailbox from the
mailbox database.

To modify the mailbox on the system, press 3. The system voices the Options menu:

Options Menu
To Record Your Name
To Record Your Greeting
To Change Your Password
To Change Your Call-Transfer Feature
To Change Your Message Notification Feature
To Change Your Pager Feature
To Review Msgs Scheduled for Future Delivery
To Change your Personal Distribution Lists
To Retrieve a Message Previously Sent
To Return to the Main Menu

Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press *
Press #

7.

To record the mailbox owner’s name, press 1. (Note that each mailbox owner can also

log into the mailbox and complete this task-this does not need to be performed by a
system supervisor.)

8.

Once you record the name, the system voices the following prompts:

To Re-Record Press 2

Follow the prompts to complete the procedure.

105

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

9.

To record a personal greeting for the mailbox, press 2. You can record up to 10 personal

greetings for the mailbox (0 through 9). (Note that each mailbox owner can also log into

the mailbox and complete this task-this does not need to be performed by a system

supervisor.)

Once you record a greeting, the system voices the following prompts:

Press 1
To Re-Record the Greeting
To Delete the Greeting
To Choose a New Greeting

Press 2

Press 3

Press 5

Press #

Follow the prompts to complete the procedure.

1. To change the mailbox password, press 3. Note that to change the password,

must

first enter the current password when prompted by the system. By default, the mailbox

password is the same as the mailbox number. (Also note that each mailbox owner can
log into the mailbox and complete this task-this does not need to be performed by a
system supervisor.)

Once you enter a new mailbox password and confirm the entry as prompted, the system
voices a prompt informing you that the new password will be in effect the next time the

mailbox is accessed.

12. To change the call transfer feature, press 4. (Note that each mailbox owner can also log
into the mailbox and complete this task-this does not need to be performed by a system
supervisor.)

13. The system voices a prompt

the current call transfer set up, then voices the

call transfer options:

Press 1 if you would like to change the number

Follow the prompts to complete the procedure.

.

106