Comdial Scout Cordless For Impact 24-48-72 Service Manual

cout

MXS

Scout

900

Digital Wireless Telephone

System User’s Guide

(For IMPACT 224 / 560 / FX System)

This user guide is applicable for the following system and telephone models:

System Models:

DXP IMPACT 224 / 560 / FX System Software: 15A and later

Telephone Model:

Scout 900

MXS

The following useful accessories for the digital wireless telephone are available through your Comdial dealer.

Accessory Product Code

Vibrator Kit 900-VIB Belt Clip Kit 900-HOL Headset 900-HDS Standard Battery Kit 900-BAT-STD Extended-Life Battery Kit 900-BAT-EXT Replacement Handset without Battery

900-HS Replacement Base Unit 900-BASE AC Battery Back Up 900-BAT-AC Charging Stand 900 ACPK Wall Mounting Kit 900-WM

Ask your dealer about the accessory bag and other items that are available for use with your Scout 900

MX Digital

Wireless Telephone.

Contents

1 Introducing The Digital Wireless Telephone 1

1.1 Using This Guide 1

1.2 Using Chapter One 2

1.3 Knowing Your Digital Wireless Telephone 2

1.4 Knowing Your Telephone’s Functions 6

1.5 Interperting The Low Battery Indication 9

2 Answering Calls 11

2.1 Using Chapter Two 11

2.2 Answering Outside And Intercom Calls 12

2.3 Answering Calls At Monitored Stations 13

2.4 Answering Night Transferred Calls 14

2.5 Making A Call Pick-Up 15

2.6 Responding To A Subdued Off-Hook Voice Announcement 16

3 Making Calls 19

3.1 Using Chapter Three 19

3.2 Dialing Automatically 20

3.3 Dialing Manually 21

3.4 Redialing A Previously Dialed Number 22

3.5 Using Line Groups 22

3.6 Waiting For A Line (Queuing) 23

3.7 Making Intercom Calls 24

3.8 Camping At A Busy Station And Waiting For An Automatic Callback 26

3.9 Camping At A Busy Station And Waiting For An Answer (Call Waiting) 27

3.10 Overriding A Call Or ADo Not Disturb Condition At Another Telephone

(Executive Override) 28

3.11 Making a Subdued Off-Hook Voice Announcement 29

iii

Contents

4 Placing Calls On Hold 31

4.1 Using Chapter Four 31

4.2 Holding Calls 32

4.3 Handling Hold Recalls 34

4.4 Parking Calls 35

4.5 Handling Park Recalls 36

5 Transferring Calls 37

5.1 Using Chapter Five 37

5.2 Transferring Screened and Unscreened Calls 38

5.3 Making A Hot Transfer 39

6 Conferencing Calls 41

6.1 Using Chapter Six 41

6.2 Conferencing Telephones Together 42

7 Using The Other Telephone Features 45

7.1 Using Chapter Seven 45

7.2 Blocking Voice Announce Calls 46

7.3 Displaying Status Of Busy Lines And Stations (Busy Button Inquiry) 46

7.4 Displaying Button Functions 47

7.5 Entering Account Codes 48

7.6 Entering Authorization Codes 53

7.7 Forwarding Calls 51

7.8 Making A Call Non-Private (Privacy Release) 52

7.9 Monitoring A Conversation Between Two Telephones (Service Observing) 53

7.10 Muting Your Telephone 53

Contents

7.11 Sending A Paging Announcement 54

7.12 Setting A Do Not Disturb Condition At Your Telephone 55

7.13 Setting The Volume Control 56

7.14 Switching The Dialing Mode Between Pulse And Tone 57

7.15 Using The Tracker Paging System 58

7.16 Using Your Digital Wireless Telephone With ADSS/BLF Console 60

8 Sending And Receiving Non-Verbal Messages 61

8.1 Using Chapter Eight 61

8.2 Lighting The Message Waiting Light 62

8.3 Sending LCD Messages 64

8.4 Sending Response Messages 66

9 Programming Your Telephone 69

9.1 Using Chapter Nine 69

9.2 Programming For Speed Dialing 70

9.3 Storing Speed Dial Numbers 72

9.4 Storing DSS Numbers 73

9.5 Storing The Memory location Speed Dial Numbers 75

9.6 Storing The Feature Codes 74

9.7 Storing The Response Message Button 75

Contents

10 Installing The Digital Wireless Telephone 77

10.1 Using Chapter Ten 77

10.2 Selecting The Installation Location 78

10.3 Connecting To The Station Jack 79

10.4 Applying Power to the Base Unit 79

10.5 Installing The Battery Pack 80

10.6 Charging The Handset’s Battery Pack 81

10.7 Charging Extra Battery Packs 82

10.8 Cleaning The Battery Contacts 84

10.9 Attaching The Belt Clip To The Handset 85

10.10 Testing The Coverage Range 86

11 Troubleshooting Your Telephone 87

11.1 Using Chapter Eleven 87

11.2 Interpreting The Trouble Symptoms 88

11.3 Making A Power Reset 89

Index I1 Quick Reference Guide A1

Introducing The Digital Wireless Telephone

1.1 Using This Guide

This comprehensive user’s guide describes your digital wire less telephone and tells you how to use it.

The operation chapters define often-used features and provide instructions for their use. These chapters are titled:

2 Answering Calls 3 Making Calls 4 Placing Calls On Hold 5 Transferring Calls 6 Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter titled:

7 Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter titled:

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to en hance the unit’s versatility and usability. These programming instructions are found in the chapter titled:

9 Programming Your Telephone

To assist you in installing the digital wireless telephone and its

accessories, refer to the information in the chapter titled:

10 Installing The Digital Wireless Telephone

For your convenience, a troubleshooting chart is included in the chapter titled:

11 Troubleshooting Your Telephone

Introducing The Digital Wireless Telephone

1.2 Using Chapter One

The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The re maining sections are titled:

1.3 Knowing Your Digital Wireless Telephone

1.4 Knowing Your Telephone’s Functions

1.5 Interpreting The Low Battery Indication

1.3 Knowing Your Digital Wireless Telephone

Your digital wireless telephone consists of the following items:

a base unit that is connected to a digital station port on

•

your telephone system, a wireless handset that gives you the freedom to use your

•

telephone as you move around your work area, an AC adapter that powers your base unit,

•

a rechargeable battery pack that powers the wireless

•

handset. optional accessories such as a headset, battery charging

•

stand, extended-life battery pack, and lanyard.

Because the handset is wireless, you are not confined to your desk or wherever you’ve located the base unit. This freedom allows you to carry on a telephone conversation and still be free to do other things. If you should wander out of range while on a call, you will lose voice contact with your party but your handset will keep its display and status lights active for approx imately 20 seconds. During this 20 second time period, you can step back in range and resume your conversation. After this ap proximate 20 second time period, the handset’s display shows NO SERVICE, the handset sounds three tone bursts, and the telephone drops the call.

Your digital wireless telephone is easy to use and provides you with ready access to many useful communications features.

CAUTION

Your digital wireless telephone contains special purpose circuitry thatallows it to interfacedirectlytoaDXPdigital communications system. Because of thisspecial design, do not connect your digital wireless telephone to a telephone companycentral office jack that is designed for industry-standard telephones.

Introducing The Digital Wireless Telephone

1.3.1 Reviewing Important Safety Instructions

Since your digital wireless telephone has both an AC power supply and batteries, you should read and understand the fol lowing important safety instructions.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

When using your telephone equipment, always observe these basic safety precautions to reduce the risk of fire, electric shock, and injury.

1. Read and understand all instructions associated with this product.

2. Follow all warnings and instructions marked on this product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid

cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bath tub, wash bowl,

kitchen sink, or laundry tub, in a wet basement, or near a swimming pool).

5. Do not place this product on an unstable cart, stand, or table as it could fall caus

ing serious damage to this product.

6. Slots and openings in this product’scabinet back or bottom are provided for ven

tilation to protect this product from overheating. Do not block these openings by placing this product on a bed, sofa, rug, or other similar surface. Never place this product near or over a radiator or heat register. Do not place this product in a built-in installation unless the installation is properly ventilated.

7. This product should be operated only from the type of power source indicated on

its marking label. If you are not sure of the type of power supply to your home or office, consult your dealer or the local power company.

8. Your product may be equipped with either a grounding-type attachment plug or a

polarized attachment plug. The grounding-type attachment plug

third pin for grounding purposes It will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the power outlets at your location, contact an electrician to replace your obsolete outlets. Do not defeat the safety purpose of the grounding-type attachment plug.

The polarized attachment plug plug will only fit into the power outlet in one way. This is a safety feature. If you are unable to fully insert the plug into the power outlets at your location, try re versing the plug orientation. If the plug still will not fit, contact an electrician to replace your obsolete outlets. Do not defeat the safety purpose of the polarized at tachment plug.

9. Do not allow anything to rest on the power cord. Do not locate this product

where the cord will be abused by people walking or moving equipment over it.

10. Do not overload wall outlets and extension cords as this can result in the risk of

fire or electric shock.

11. Never push objects of any kind through this product’s cabinet slots as the objects

may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.. Never spill liquid of any kind on this product or submerge it in liquid.

12. To reduce the risk of electric shock, do not disassemble this product. Take it to a

qualified service technician when it requires service or repair.. Opening or re moving this product’s covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when this product is subse quently used.

is a three-wire grounding type that has a

has one blade that is wider than the other. This

Introducing The Digital Wireless Telephone

13. Unplug this product from the wall outlet, remove the batteries, and take it to a

qualified service technician if you encounter any of the following conditions: A. when the power supply cord or plug is damaged or frayed, B. if someone has spilled liquid into this product, C. if this product has been exposed to rain or water, D. if this product does not operate normally by following the operating instruc

tions (when operating, adjust only those controls that are covered in the oper ating instructions as improper adjustment of other controls may result in damage and will often require extensive work by a qualified service techni

cian to restore this product to normal operation), E. if someone has dropped this product and damaged the cabinet, F. if this product exhibits a distinct change in performance,

14. Avoidusing a telephone (other than a cordless type) during an electrical storm as there may be a remote risk of electric shock from lightning.

15. Do not use a telephone to report a gas leak in the vicinity of the leak.

CAUTION

To reduce therisk offire or injury to persons by the batteries, read and follow these instructions:

1. Use only the appropriate type and size battery pack specified.

2. Do not dispose of the battery pack in a fire. The cell may explode. Refer to the nickel-cadmium battery disposal information, detailed on the battery pack and shown in the box below, for disposal instructions.

3. Do not mutilate the battery pack. Released electrolyte is corrosive and may cause damage to eyes or skin. It may be toxic if swallowed.

4. Exercise care in handling the battery pack in order not to short it with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

5. Charge the battery pack only in accordance with the instructions and limitations specified.

6. Observe proper polarity orientation between the battery pack and battery charger.

SAVE THESE INSTRUCTIONS

RECHARGEABLE NICKEL-CADMIUM BATTERYWARNING

The digital wireless telephone contains a rechargeable nickel-cadmium battery. “ Cadmium is a chemical known to the state of California to cause cancer. ” The rechargeable nickel-cadmium battery contained in this digital wireless telephone

may explode if disposed in a fire. “ Do not short circuit the battery pack. ” Do not charge the nickel-cadmium battery used in this digital wireless telephone in

any charger other than the one supplied in the base unit or optional charging stand.

Using another charger may damage the battery pack or cause it to explode. “ Dispose of rechargeable nickel-cadmium batteries properly.

Contact local authorities for information concerning reclamation and disposal of rechargeable nickel-cadmium batteries. Read and heed any notices and disposal details printed on or attached to the battery’s case

RECHARGEABLE NICKEL-CADMIUM BATTERIES

” Residents Of Minnesota should contact 1-800-225-PRBA for information “ Residents outside of Minnesota should contact their local authorities for information

concerning reclamation and disposal of Rechargeable Nickel-Cadmium batteries.

MUST BE RECYCLED OR DISPOSED OFPROPERLY

concerning reclamation and disposal of Rechargeable Nickel-Cadmium batteries.

Introducing The Digital Wireless Telephone

1.3.2 Reviewing The Technical Specifications

General Specifications

Frequency Control: Crystal controlled transmission Modulation Minimum Shift Keying (MSK) Operating Temperature: 0° to 50° C

Base Unit Specifications

Receive/Transmit Frequency: 903.20 to 924.95 MHz (9 Channels*) Power Requirements: 12V DC from supplied AC Adapter

Dimensions (without antenna): 7 Weight: Approx. 16 oz. (less AC Adapter)

Handset Specifications

Receive/Transmit Frequency: 903.20 to 924.95 MHz (9 Channels*) Power Requirements: Rechargeable Ni-Cd Battery Pack

Dimensions (without antenna): 6 Weight: Approx. 8.5 oz. with battery and belt clip

Battery: Capacity—400 mAH, 4.8V

32° to 122° F

in.L, 5 in. W, 3

1 2

Talk Mode—2.3 hours (typical) Standby Mode—38 hours (typical)

in.L, 2

1 8

in. D

in. W, 1 in. D

NOTE: An optional extended-life

battery will improve both talk and standby times.

* Nine channels means that nine simultaneous conversations can occur when

a group of digital wireless telephones areoperating in close proximity.

A tenth telephone will display System Busy when its user tries to make

a call

The digital wireless telephone transmits and receives according to the specifications set forth by the Federal Communications Commission (FCC). The digital wireless telephone’s operating range depends upon its physical location and the site environ

ment. Many factors limit range, and it would be impossible to include all the variables in the rating. Refer to section 11.5 for details for testing the coverage range.

NOTE: The specifications shown in this section are typical and subject

to change without notice.

Introducing The Digital Wireless Telephone

1.4 Knowing Your Telephone’s Functions

Your digital wireless telephone provides many versatile fea tures for your use. The discussions that follow explain these features in terms of what they allow you to do.

1.4.1 Knowing The Handset

Antenna

•

–allows the handset to communicate with the base unit Battery Pack—standard and optional extended life

•

–powers the handset

Belt Clip

•

–allows you to clip the handset to your belt

Display

•

–two line, 10 character LCD with word wrap-around for single messages

Handset Receiver

•

–allows you to hear your calling party’s voice

Function Buttons

•

–provides access to the intercom (F4) and three outside lines (F1–F3) at default but can be reprogrammed as function buttons when needed.

Head Set Jack

•

–allow you to connect a headset to the handset

Hold Button

•

–places calls on hold –stores pauses in a number sequence during program ming

Message/Talk LED

•

–shows message waiting and off hook status

Memo Button

•

–stores and redials local memory speed dial numbers

Microphone

•

–allows you to speak to your calling party

Numeric Keypad

•

–allows you to dial telephone numbers and feature codes

Mute Button

•

–prevents the calling party from hearing your voice

Introducing The Digital Wireless Telephone

Talk Button

•

–serves as an on/off hookswitch

TAP Button

•

–retrieves last call placed on hold (when telephone is idle) –generates hookflash or recalls dial tone (when you are

on a line)

Transfer/Conference (T/C) Button

•

–transfers call and sets up conference calls

Volume Button

•

–sets the loudness of the calling party’s voice

to low or high

–sets ringer volume to low, high or off

Vibrator

•

–optional non-audible ring indication

NOTE: Your telephone has a power saving feature that turns off the dis-

play and status LEDs after a short period of time. You can restore the display at any time by pressing TALK.

Antenna

Receiver

Display

Message/ Talk LED

Talk Button

TAP Button

Numeric Keypad

Function Buttons

Optional Vib rat or Access

Microphone

EXP95HST

TALK

GHI

PRS

Belt Clip

Volume Button

Mute Button

T/C Button

HOLD

T/C

ABC

JKL

TUV

OPER

Hold Button

MEMOTAP

Memo Button

DEF

MNO

Battery Pack

WXY

Function

Button LEDs

Function

Button Labels

Head Set Jack

Recharging

Contacts

VOL

MUTE

HEAD

SET

Introducing The Digital Wireless Telephone

1.4.2 Knowing The Base Unit

Antenna

•

–allows the base unit to communicate with the handset Charge LED

•

–indicates that the installed handset battery pack is re charging

Power On LED

•

–indicates that base unit has AC power supplied

Spare Battery Charge LED

•

–indicates that the optional extra handset battery pack

is recharging

Spare Battery Charging Bay

•

–provides a trickle-charge for spare battery packs

Spare Battery Charging Bay (Under Base Station)

EXP95BAN

CHARGE POWERBATT

CHARGE

Scout

900

Recharging Contacts

Base Unit Antenna

Charge LED Spare Battery Charge LED Power On LED

Introducing The Digital Wireless Telephone

1.5 Interpreting The Low Battery Indication

1.5.1 When You Are Not On A Call,

When the battery pack in the handset is very low and needs to be charged, you will see the message LOW BATT on the dis play, and the handset will beep. If you are not on a call, you will not be able to use the telephone without first recharging the battery pack. None of the buttons will operate.

Return the handset to the base unit for charging. Allow 8–10 hours without interruption for the battery pack to fully re charge. Alternately, you can replace the handset’s battery pack with another charged battery pack.

1.5.2 When You Are On A Call,

When the battery pack in the handset is very low and needs to be charged, you will see the message LOW BATT on the display, and the handset will beep once every three seconds. Only the TALK button will operate. When you get this indication, complete your call as quickly as possible.

Return the handset to the base unit for charging. Allow 8–10 hours without interruption for the battery pack to fully recharge. Alternately, you can replace the handset’s battery pack with another charged battery pack.

NOTE: While the handset is charging on the base unit charger,

the handset buttons areinoperative.

If you wish to continue your call, you can quickly change the battery pack without losing the call. Your telephone holds a call approximately 20 seconds after you remove the battery pack from the handset. This is ample time during a conversa

tion for you to exchange a discharged battery pack for a freshly charged one.

Answering Calls

2.1 Using Chapter Two

Answer a call by pressing the function button for the ringing line. As a convenience, your system installer may assign ring ing line preference to your station. If he or she does so, you will have access to the ringing line or intercom as soon as you take the handset off hook and you will not have to press a func tion button to select the ringing prime line or intercom. With ringing line preference, there are two ways that you can take the handset off hook to answer a ringing call. If you have the handset resting in the base unit’s cradle, lift the handset from the cradle for the ringing line. If you have the handset laying on your desk or clipped to your belt, press the TALK button for the ringing line.

Your installer can enable the synchronized ringing feature in your system. If this feature is active, You may have to press TALK after you lift the handset from the base unit’s cradle to answer a ringing line.

Because of the feature versatility, the instructions in this chapter tell you to lift handset and press TALK (if necessary). The instructions also tell you to press line or intercom button (if necessary).

Use the information that you find in this chapter to learn the various ways that you can use your digital wireless telephone to answer calls.

2.2 Answering Outside And Intercom Calls

2.3 Answering Calls At Monitored Stations

2.4 Answering Night Transferred Calls

2.5 Making A Call Pick-Up

2.6 Responding To A Subdued Off-Hook

Voice Announcement

Answering Calls

2.2 Answering Outside And Intercom Calls

An outside call is one that rings on a line while an intercom call is one that is made from one system telephone to another. An incoming call will sound the ringer and light the status light as sociated with the line or intercom button that the call is on. If you have the ringer volume turned off and are using the op tional vibrator, you will feel the vibration indicating a ringing call.

To answer a ringing call,

lift handset and press TALK (if necessary),

•

press line button or intercom button (if necessary).

•

Answering Calls

2.3 Answering Calls At Monitored Stations

Your system installer may arrange your telephone to have the personal intercom number of another telephone appearing at a function button location (F1–F4). You can use the light associ ated with this button to monitor the status of that telephone and you can press the button to make a call to it if you wish. The associated light is known as the busy lamp field, or BLF light, and the button is known as the direct station select, or DSS but ton.

If the installer also arranges for your station to have the station monitoring feature, the BLF light shows activity status at the monitored telephone. Also, the installer may arrange for your telephone to include a DSS STATUS button at a function but ton location (F1–F4). If so, you can use that button to switch from monitoring all of the telephone’s activity to just monitor ing its personal intercom activity.

To monitor another telephone,

observe the BLF light indications next to a personal inter-

•

com appearance (DSS) button (F1–F4):

Off = idle Flashing = ringing On = busy or on hold

NOTE: If you do not have the station monitoring feature, the BLF light

shows just the following information: Off = idle, On = busy.

To call an idle monitored station or to answer one that is ringing,

lift handset and press TALK (if necessary),

•

note the BLF light condition,

•

press assigned DSS button and speak.

•

NOTE: If you place this call on hold or if you transfer it to another tele

phone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

Answering Calls

2.4 Answering Night Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the in staller can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incom ing calls to a particular zone. After the attendant has set up this feature, you can answer an outside call when it rings anywhere in the system.

If your telephone rings,

lift handset and press TALK (if necessary),

•

press line button (if necessary).

•

When you hear loud ringing anywhere in the system,

press intercom button (if necessary),

•

dial 65 through 68 to select ringing zone (1–4) that bell is

•

sounding in,

–or–

dial 69 to answer any ringing zone.

•

Answering Calls

2.5 Making A Call Pick-Up

Often, the system installer arranges several telephones together in a user group. If your digital wireless telephone is so ar ranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the tele phone’s extension number.

To answer a call that is ringing within your group,

lift handset and press TALK (if necessary),

•

press intercom button (if necessary),

•

dial # 4,

•

answer call.

•

To answer a call that is ringing at any telephone in the system,

lift handset and press TALK (if necessary),

•

press intercom button (if necessary),

•

dial S 4,

•

dial extension number of ringing telephone,

•

answer call.

•

Answering Calls

2.6 Responding To A Subdued Off-Hook Voice Announcement

Your installer can arrange your telephone to receive a subdued off-hook voice announcement (SOHVA) call. This calling method allows an intercom caller to break into your current call and make an announcement to you that only you can hear through your handset receiver. The SOHVA call consists of several short tone bursts followed by the SOHVA caller’s voice giving you a message. Your distant on-line party cannot hear the SOHVA call. If your installer has programmed one of the function buttons F1–F4 on your telephone as a SOHVA button, you can press it to respond verbally to the SOHVA call. Alternately, you can use a RESPONSE MESSAGE button to respond to the SOHVA call in a non-verbal manner or you can ignore the SOHVA call. The SOHVA caller must be using an LCD speakerphone to receive your non-verbal response. (For further information about response messaging, refer to sections 8.4 and

9.7 in this user’s guide.)

Answering Calls

To respond verbally to a SOHVA call,

hear the SOHVA voice announcement,

•

press and hold the installer-programmed SOHVA button

•

and speak into your handset (your distant party cannot hear your response),

release the SOHVA button after your response, and re

•

turn to the distant party.

To send an LCD message to a caller who has initiated a SOHVA call from an LCD speakerphone,

hear the SOHVA voice announcement,

•

press the appropriate fixed RESPONSE MESSAGE but

•

ton to send a preselected message (I Will Call Back, for example) to the calling telephone,

–or–

while still on the call, press the scrolling

•

RESPONSE MESSAGE button to scroll through the system-supplied messages,

press # when your display shows the message you wish to

•

send (the message will then be displayed at the calling LCD speakerphone and the SOHVA call will be terminated).

Making Calls

3.1 Using Chapter Three

When you wish to make a call, you must press the TALK but ton to make the handset active and then select a line or the in tercom. After you press TALK, the display provides you with several pieces of information. The display first shows the Ac quiring Link message. If the telephone can complete your call, the display then shows the line you have selected. If your tele phone cannot complete the call, the display shows a message detailing the reason (for example, if the telephone cannot make contact with the base unit, the display shows NO SERVICE).

As a convenience, your system installer may assign prime line or prime intercom to your station. If he or she does so, you will have access to the assigned line or intercom as soon as you press TALK. You will not have to press a function button to select a line or intercom. Because of this versatility, the instructions in this chapter tell you to lift handset and press TALK (if necessary). The instructions also tell you to press line or intercom button (if necessary).

Use this chapter to understand the many ways to make calls from your station.

3.2 Dialing Automatically

3.3 Dialing Manually

3.4 Redialing A Previously Dialed Number

3.5 Using Line Groups

3.6 Waiting For A Line (Queuing)

3.7 Making Intercom Calls

3.8 Camping At A Busy Station And Waiting For An Automatic Callback

3.9 Camping At A Busy Station And Waiting For An Answer (Call Waiting)

3.10 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override)

3.11 Making A Subdued Off-Hook Voice Announcement

Making Calls

3.2 Dialing Automatically

This feature provides speed dialing using programmable but tons where you have previously stored numbers. since you usu ally store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide dis cusses speed dial programming in a separate section, and you should refer to it when you are ready to store your speed dial numbers.

The system makes two types of speed dial numbers available at the dial pad location for your use: (1) numbers that you store for your own use (personal speed dial numbers), and (2) num bers that the system attendant stores for everyone’s use (system speed dial numbers). The system also allows you to have speed dial numbers at unused feature button locations. Plus, the hand set provides additional memory locations for speed dial use.

To automatically dial a speed dial number stored at one of the programmable function buttons,

lift handset,

•

press preprogrammed speed dial button F1–F4 (line se-

•

lection is usually a part of the stored speed dial number),

With your station at idle, you can use the following procedure to automatically dial a personal or system speed dial number that is stored at a dial pad location:

lift handset and press TALK (if necessary),

•

dial code for desired personal speed dial number (0–9),

•

–or–

press S and then dial code for desired system speed dial

•

number (100 – 299),

NOTE: Remember, it is very common for your digital wireless telephone

to automatically select a line for your use when you lift the handset and press TALK. Under these circumstances, you must first select the intercomand press TAP before you can dial the code for a speed dial number.

Making Calls

To automatically dial a memory location number using the MEMO button,

lift handset and press TALK (if necessary),

•

press line button to select line or intercom (remember: se

•

lecting a line is not necessary if a prime line, prime inter com, or idle line preference feature is assigned to your telephone),

listen for dial tone,

•

press MEMO,

•

dial memory location 01–20.

•

3.3 Dialing Manually

You can manually dial a number over any available telephone line or intercom you select. Or, if the installer assigned a prime line, prime intercom, or the idle line preference feature to your station, your digital wireless telephone will automatically select a line for use when you lift its handset.

To dial an outside number manually,

lift handset and press TALK (if necessary),

•

press line button to select line or intercom (remember: se-

•

lecting a line is not necessary if a prime line, prime intercom, or idle line preference feature is assigned to your telephone),

listen for dial tone,

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dial number.

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Making Calls

3.4 Redialing A Previously Dialed Number

If the last number you have called is busy or is not answering, you can redial it once. The system temporarily saves the first 16 digits of this last manually dialed number for your redial use.

You will overwrite a temporary system-saved number with sub sequent dialing activity. If you have need to permanently save the first 16 digits of the last manually dialed number for later redial, ask your system installer about programing steps that he or she can take to allow you to do this. A permanently saved number remains available until you overwrite it by saving a different number.

To automatically redial the last dialed number one time, lift handset and press TALK (if necessary),

press

listen for ringing or busy tone: – Ringing tone: When party answers, speak to him, – Busy tone: press TALK to disconnect.

NOTE: Remember, it is very common for your digital wireless telephone

3.5 Using Line Groups

Some systems have telephone lines arranged into line groups and made available at each telephone for making outside calls. Your system administrator can tell you how your system is ar ranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select a individual line for use.

If your system has line groups, access them as follows: lift handset and press TALK (if necessary), press button to select intercom (if necessary), dial desired line group access code:

9 = line group 1

80 through 89 = line groups 2 through 11

60 through 64 = line groups 12 through 16

listen for outside dial tone,

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dial desired number,

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listen for called party to answer.

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3.6 Waiting For A Line (Queuing)

Making Calls

If all the lines in a line group are busy, you can place your tele phone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

To queue for a line group,

lift handset and press TALK (if necessary),

•

press button to select intercom (if necessary),

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dial the desired line group access code,

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hear busy tone,

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dial 6.

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If you have line appearance for a particular line and wish to queue for it,

note the busy status light (LED),

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lift handset and press TALK (if necessary),

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press button to select intercom (if necessary),

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dial S 6,

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press line button.

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When line group is free, your telephone sounds several short tone bursts. When you hear this,

lift handset, hear dial tone, and place call. To cancel line group queuing,

lift handset and press TALK (if necessary),

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press button to select intercom (if necessary),

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dial # 6 and hang up.

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Making Calls

3.7 Making Intercom Calls

You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling, although all systems have tone-first as the default condition.

Keep in mind that whatever the system setting, a called party can set a voice announce block condition at his or her tele phone to prevent all voice announce calls. Furthermore, if he or she blocks voice announce, the system also blocks SOHVA calls .

(The following instructions assume a tone-first default setting. Any user can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

To manually cause the other telephone to ring (tone calling),

lift handset and press TALK (if necessary),

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press button to select intercom (if necessary),

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dial extension number (called telephone will ring).

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To tone call automatically,

lift handset and press TALK (if necessary),

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press DSS button (called telephone will ring).

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