Comdial Scout User Guide

Quick Q

Agent’s User Guide for

the Scout Telephone

GCA70-346.02 11/00
Printed in U.S.A.

Comdial® strives to design the features in our communications
systems to be fully interactive with one another. However, this is not
always possible, as the combinations of accessories and features are
too varied and extensive to insure total feature compatibility.
Accordingly, some features identified in this publication will not
operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility
or associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein
as to the compatibility of features.

QuickQ GCA70-346

Contents

The Scout Telephone for Agents .................1

Description of the Display (Idle Display)...........2

Interaction with FXS/DXP ......................3

Signing-in to QuickQ...........................4

Receiving An ACD Call.........................6

Transferring An ACD Call ......................7

Requesting Help...............................8

Wrap-up: Disconnecting from a Call ............10

Placing Outgoing Calls ........................11

Assigning an Account Code ....................11

Alarm Condition .............................12

Things to Remember ..........................13

Log-in Procedure .............................14

Log-in for Multiple Groups ....................15

Signing-in to QuickQ..........................16

Agent’s User Guide for the Scout Telephone i

GCA70-346 QuickQ

Notes

ii Agent’s User Guide for the Scout Telephone

QuickQ GCA70-346

The Scout Telephone for Agents

QuickQ versions using software release 3.0 (or later) allow the

•

use of up to nine Scout digital wireless telephones. Using these
telephones provides users with maximum freedom to move about
within the call center.

The F1 button should be programmed as the OAI button (labeled

•

ACD) on your Scout telephone. This button enables you to sign
into QuickQ. Buttons F2, F3, and F4 should be programmed to
function the same as the three interactive buttons on the propri
etary 12-button and 24-button telephones while QuickQ is active.

• All displays shown in this guide are as seen on the 20-character

(10 characters x two lines) Scout display.

-

Agent’s User Guide for the Scout Telephone 1

GCA70-346 QuickQ

Description of the Display (Idle Display)

Quick Q Group 01

ByHpLg

This line indicates your present status.

This line indicates the function of the interactive
buttons. Please refer to the table below for the
interactive button definitions.

Scout Interactive Button Definitions

Scout

Display

Ab ABORT Ok OK

Ac ACC (account) Ot OUT

Ag AGENT Py PLAY

Al ALL Qt QUIT

As ANSWER Rd READY

By BUSY Rc RECORD

Cf CONF Rj REJECT

Cn CANCEL Rs RELEASE

Cr CLEAR Rp REPORT

Dy DAY Rt RETRY

Ex EXIT Rn RETURN

Hp HELP Sn SCAN

Hd HOLD Se SELECT

In IN Sk SKIP

Lg LOG Sp SPEC’L (special)

Lg LOGOUT St STOP

Mn MENU Tr TRANS (transfer)

Md MODE Vc VOICE

Ms MSG (message) Wp WRAPUP

Nt NIGHT Ys YES

No NO

Standard

Display

Scout

Display

Standard

Display

2 Agent’s User Guide for the Scout Telephone

QuickQ GCA70-346

Interaction with FXS/DXP

To access FXS/DXP features, press the ACD button to exit

•

QuickQ, if enabled. Then, press F4 (intercom) followed by the
desired feature code.

Your telephone will respond normally when you access

•

FXS/DXP features. During FXS/DXP feature operation, QuickQ
will be suspended. This is indicated by a flashing red light above
the ACD button. After completing the DXP feature, press the
ACD button to resume ACD operation.

• Do Not Disturb prevents your phone from ringing on non-ACD

calls; that is, intercom calls and personal calls.

• Call Forward forwards non-ACD calls only; that is, intercom

calls and personal calls.

Agent’s User Guide for the Scout Telephone 3