Comdial QuickQ Service Manual
Scout II User’s Guide
(for FX, DXP, DXP Plus Systems)
Scout II
User’s Guide
(for FX, DXP, DXP Plus Systems)
Copyright © 2002 Comdial Corporation
All rights reserved. Unauthorized use of this
document is prohibited.
Comdial Corporation
106 Cattleman Road, Sarasota, FL 34232
(941) 922-3800 or (800) 419-3800
-Notice-
Comdial reserves the right to make any
changes and improvements in the product
described in this document at any time and
without prior notice.
Scout II is a trademark of Comdial Corporation. All other product names
are trademarks of their respected owners.
First Edition
June, 2002
Printed in the USA
GCA70-380 Jun ‘02 ii
This Scout II User’s Guide is applicable for the following system models.
Product Required Software Version
FX II Supported in all software versions
FXS/FXT Supported in all software versions
DXP/DXP Plus 8A or later
For an optional headset or other accessories available for use with your
Scout II Digital Wireless Telephone, please contact your local dealer.
GCA70-380 Jun ‘02 iii
Document Revision History
Date Affected Pages Change
June 2002 i-108 Original Release
iv GCA70-380 Jun ‘02
Scout II User’s Guide
TABLE OF CONTENTS
USING THIS GUIDE .............................................................1
1. INTRODUCING THE SCOUT II DIGITAL WIRELESS TELEPHONE
1.1 Knowing your Digital Wireless Telephone........................3
1.1.1 Reviewing Important Safety Instructions ...................5
1.1.2 Reviewing The Technical Specifications..................11
1.2 Knowing your Telephone’s Functions..............................12
1.2.1 Knowing The Handset .............................................12
1.2.2 Knowing the Base Unit ............................................15
1.2.3 Knowing the Charging Stand ...................................15
1.3 Using your Scout II Handset............................................16
1.3.1 Making a Call............................................................16
1.3.2 Answering a Call ....................................................18
1.3.3 Interpreting the Low Battery Indication ..................19
2. INSTALLING SCOUT II
2.1 Selecting the Installation Location ..................................22
2.2 Connecting to the Station Jack ........................................23
2.3 Applying Power to the Base Unit and Charging Station ..24
2.4 Wall Mounting the Base and Charger Units .....................26
2.4.1 Mounting Base Unit Using Standard Wall Plate......26
2.4.2 Mounting Base Unit Directly on Wall ......................27
2.4.3 Mounting Charging Unit on Wall .............................30
2.5 Installing the Battery Pack................................................33
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Contents
2.6 Charging the Handset’s Battery Pack ...............................35
2.7 Charging Spare Battery Packs ..........................................37
2.8 Cleaning the Battery and Charging Unit Contacts ...........38
2.9 Attaching the Belt Clip to the Handset .............................39
2.10Testing the Coverage Range .............................................41
3. MAKING CALLS
3.1 Dialing Automatically ......................................................44
3.2 Dialing Manually..............................................................45
3.3 Redialing a Previously Dialed Number ..........................46
3.4 Using Line Groups............................................................46
3.5 Waiting for a Line (Queuing)............................................47
3.6 Making Intercom Calls .....................................................48
3.7 Camping on at a Busy Station and Waiting for an
Automatic Callback ........................................................49
3.8 Camping on at a Busy Station and Waiting for an Answer
(Call Waiting)...................................................................50
3.9 Overriding a Call or a Do Not Disturb Condition at
Another Telephone (Executive Override) ........................51
3.10 Making a Subdued Off-Hook Voice Announcement
(SOHVA)..........................................................................52
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4. ANSWERING CALLS
4.1 Answering Outside and Intercom Calls............................54
4.2 Answering Calls at Monitored Stations............................54
4.3 Answering Night Transferred Calls..................................55
4.4 Making a Call Pick-Up .....................................................56
4.5 Responding to a Subdued Off-Hook Voice
Announcement .................................................................57
5. TRANSFERRING CALLS
5.1 Transferring Screened and Unscreened Calls...................59
5.2 Making a Hot Transfer......................................................60
6. PLACING CALLS ON HOLD
6.1 Holding Calls ....................................................................63
6.2 Handling Hold Recalls......................................................65
6.3 Parking Calls.....................................................................66
6.4 Handling Park Recalls ......................................................66
7. CONFERENCING CALLS
7.1 Setting Up a Conference Call ...........................................69
8. USING THE OTHER TELEPHONE FEATURES
8.1 Blocking Voice Announced Calls .....................................72
8.2 Displaying Status of Busy Lines and Stations..................73
8.3 Displaying Button Functions (Button Query) ..................73
8.4 Entering Account Codes ...................................................74
8.5 Entering Authorization Codes ..........................................75
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Contents
8.6 Forwarding Calls ..............................................................76
8.7 Making a Call Non-Private (Privacy Release)..................77
8.8 Monitoring a Conversation Between Two Telephones
(Service Observing) .........................................................78
8.9 Muting Your Telephone ....................................................78
8.10 Sending a Paging Announcement ....................................79
8.11 Setting a Do Not Disturb Condition at Your Telephone .80
8.12 Setting the Volume Controls ...........................................81
8.12.1 Adjusting the Handset Volume During a Call..........82
8.12.2 Adjusting the Handset Ringer Tone and Volume
in Standby Mode ..................................................83
8.13 Switching the Dialing Mode between Pulse and Tone ...85
8.14 Using the Tracker Paging System....................................85
8.15 Using Your Digital Wireless Telephone with a DSS/BLF
Console ...........................................................................87
9. SENDING AND RECEIVING NON-VERBAL MESSAGES
9.1 Lighting the Message-Waiting Light ................................89
9.2 Sending LCD Messages....................................................90
9.3 Sending Response Messages ............................................93
10. PROGRAMMING YOUR TELEPHONE
10.1 Programming for Speed Dialing ......................................95
10.2 Programming Outside Numbers as Speed Dials..............97
10.3 Programming DSS Numbers ...........................................98
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Scout II User’s Guide
10.4 Programming the Feature Codes......................................99
10.5 Programming the Response Message Button ................100
11. TROUBLESHOOTING YOUR TELEPHONE
11.1 Interpreting the Trouble Symptoms...............................101
11.2 Performing a Power Reset .............................................103
INDEX ..................................................................................105
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Scout II User’s Guide
Using This Guide
This comprehensive user’s guide describes your digital wireless telephone and tells you how to use it.
To assist you in installing the digital wireless telephone and its accessories, refer to the information in the following chapter.
Chapter 2, Installing Scout II
The operation chapters define often-used features and provide
instructions for their use:
Chapter 3, Making Calls
Chapter 4, Answering Calls
Chapter 6, Placing Calls On Hold
Chapter 5, Transferring Calls
Chapter 7, Conferencing Calls
The special-purpose features of the telephone are grouped into the
following chapter.
Chapter 8, Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate
using lights and indicators. The descriptions of these methods are
provided in the following chapter.
Chapter 9, Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to enhance
the unit’s versatility and usability. These programming instructions
are found in the following chapter.
Chapter 10, Programming Your Telephone
For your convenience, a troubleshooting chart is included in the following chapter.
Chapter 11, Troubleshooting Your Telephone
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Using This Guide
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Scout II User’s Guide
1. INTRODUCING THE SCOUT II
DIGITAL WIRELESS
TELEPHONE
The sections in this introductory chapter help you become familiar
with your telephone’s controls and indicators. The sections are titled
as follows.
Section 1.1, Knowing your Digital Wireless Telephone
Section 1.2, Knowing your Telephone’s Functions
Section 1.3, Using your Scout II Handset
1.1 Knowing your Digital Wireless
Telephone
Your digital wireless telephone consists of the following items:
• a base unit that is connected to a digital station port on your
telephone system,
• a wireless handset that gives you the freedom to use your
telephone as you move around your work area,
• two AC adapters that power your base unit and charging stand,
• a rechargeable battery pack that powers the wireless handset,
• a battery charging stand, and
• a wireless handset belt clip.
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Introducing The SCOUT II Digital Wireless Telephone
Because the handset is wireless, you are not confined to your desk or
wherever you have located the base unit. This freedom allows you to
carry on a telephone conversation and still be free to do other things.
If you should wander out of range while on a call, you will lose voice
contact with your party but your handset will keep its display and
status lights active for approximately 20 seconds. During this 20
second time period, you can step back in range and resume your con
versation. After this approximate 20 second time period, the
handset’s display shows NO SERVICE, the handset sounds three tone
bursts, and the telephone drops the call.
Your digital wireless telephone is easy to use and provides you with
ready access to many useful communications features.
CAUTION
Your digital wireless telephone contains
special purpose circuitry that allows it to
interface directly to a digital communications system. Because
of this special design, do not connect your digital wireless tele-
phone to a telephone company central office jack that is
designed for industry-standard telephones.
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Scout II User’s Guide
1.1.1 REVIEWING IMPORTANT SAFETY INSTRUCTIONS
Since your digital wireless telephone has both an AC power supply
and batteries, you should read and understand the following important
safety instructions.
Before you read anything else, please observe the following.
WARNING
Comdial Corporation DOES NOT represent
this unit to be waterproof. To reduce the
risk of fire, electrical shock, or damage to the unit,
DO NOT expose this unit to rain or moisture.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
1. Read and understand all instructions associated with this product.
2. Follow all warnings and instructions marked on this product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
4. Do not use this product near water (for example, near a bath
tub, wash bowl, kitchen sink, or laundry tub, in a wet basement,
or near a swimming pool).
5. Do not place this product on an unstable cart, stand, or table as
it could fall, causing serious damage to this product.
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Introducing The SCOUT II Digital Wireless Telephone
6. Slots and openings in this product’s cabinet back or bottom are
provided for ventilation to protect this product from overheat
ing. Do not block these openings by placing this product on a
bed, sofa, rug, or other similar surface. Never place this prod
uct near or over a radiator or heat register. Do not place this
product in a built-in installation unless the installation is prop
erly ventilated.
7. This product should be operated only from the type of power
source indicated on its marking label. If you are not sure of the
type of power supply to your home or office, consult your
dealer or the local power company.
8. Your product may be equipped with either a grounding-type
attachment plug or a polarized attachment plug.
The grounding-type attachment plug is a three-wire grounding
type that has a third pin for grounding purposes. It will only fit
into a grounding type power outlet. This is a safety feature. If
you are unable to insert the plug into the power outlets at your
location, contact an electrician to replace your obsolete outlets.
Do not defeat the safety purpose of the grounding-type attach
ment plug.
-
-
-
-
The polarized attachment plug has one blade that is wider than
the other. This plug will only fit into the power outlet in one
way. This is a safety feature. If you are unable to fully insert
the plug into the power outlets at your location, try reversing
the plug orientation. If the plug still will not fit, contact an
electrician to replace your obsolete outlets. Do not defeat the
safety purpose of the polarized attachment plug.
9. Do not allow anything to rest on the power cord. Do not locate
this product where the cord will be abused by people walking or
moving equipment over it.
10. Do not overload wall outlets and extension cords as this can
result in the risk of fire or electric shock.
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Scout II User’s Guide
11. Never push objects of any kind through this product’s cabinet
slots as the objects may touch dangerous voltage points or short
out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on this product or submerge it in
liquid.
12. To reduce the risk of electric shock, do not disassemble this
product. Take it to a qualified service technician when it
requires service or repair. Opening or removing this product’s
covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when this product
is subsequently used.
13. Unplug this product from the wall outlet, remove the batteries,
and take it to a qualified service technician if you encounter any
of the following conditions:
• when the power supply cord or plug is damaged or frayed,
• if someone has spilled liquid into this product,
• if this product has been exposed to rain or water,
• if this product does not operate normally by following the
operating instructions (when operating, adjust only those
controls that are covered in the operating instructions, as
improper adjustment of other controls may result in
damage and will often require extensive work by a
qualified service technician to restore this product to
normal operation),
• if someone has dropped this product and damaged the
cabinet,
• if this product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an
electrical storm as there may be a remote risk of electric shock
from lightning.
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Introducing The SCOUT II Digital Wireless Telephone
15. Do not use a telephone to report a gas leak in the vicinity of
the leak.
WARNING
To reduce the risk of fire or injury to
persons by the battery, read and follow
these instructions.
1. Use only the appropriate type and size battery pack specified.
2. Do not dispose of the battery pack in a fire. The cell may
explode. Refer to the nickel-cadmium battery disposal informa
tion, detailed on the battery pack and shown in the following
box, for disposal instructions.
3. Do not mutilate the battery pack. Released electrolyte is corrosive and may cause damage to eyes or skin. It may be toxic if
swallowed.
4. Exercise care in handling the battery pack in order not to short
it with conducting materials such as rings, bracelets, and keys.
The battery or conductor may over-heat and cause burns.
5. Charge the battery pack only in accordance with the instructions and limitations specified.
6. Observe proper polarity orientation between the battery pack
and battery charger.
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Scout II User’s Guide
SAVE THESE INSTRUCTIONS
WARNING
The Scout II digital wireless telephone
contains a rechargeable Nickel-Cadmium
Battery.
• Cadmium is a chemical known to the state of
California to cause cancer.
• The rechargeable nickel-cadmium battery contained
in this digital wireless telephone may explode if
disposed in a fire.
• Do not short circuit the battery pack.
• Do not charge the nickel-cadmium battery used in
this digital wireless telephone in any charger other
than the one supplied in the charging stand.
• Using another charger may damage the battery pack
or cause it to explode.
• Dispose of rechargeable nickel-cadmium batteries
properly.
Contact local authorities for information concerning reclamation and disposal of rechargeable nickel-cadmium batteries. Read and heed any notices and disposal details
printed on or attached to the battery’s case.
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Introducing The SCOUT II Digital Wireless Telephone
WARNING
RECHARGEABLE NICKEL-CADMIUM
BATTERIES MUST BE RECYCLED OR
DISPOSED OF PROPERLY.
• Residents of Minnesota should contact 1-800-225PRBA for information concerning reclamation and
disposal of rechargeable Nickel-Cadmium batteries.
• Residents outside of Minnesota should contact their
local authorities for information concerning
reclamation and disposal of rechargeable NickelCadmium batteries.
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Scout II User’s Guide
1.1.2 REVIEWING THE TECHNICAL SPECIFICATIONS
The specifications shown are typical and subject to change without
notice.
General
The Scout II complies with FCC and IC parts 15 and 68.
Frequency Control: Phase Lock Loop
Modulation: Spread Spectrum
Operating Temperature: 0° to 50° C (+32° to +122° F)
Bandwidth: ± 500 KHz
Power Level: Approx. 60 mW
Base Unit
Receive/Transmit Frequency: 902 MHz to 928 MHz
Power Requirements: 10V DC from supplied AC Adapter
Size: 4 1/4 in.W x 7 1/2in.D x 2 1/4in.H
Weight: Approx. 15.4 oz.
Handset
Receive/Transmit Frequency: 902 MHz to 928 MHz
Power Requirements: Nickel-Cadmium Battery Pack
Size: 2 1/5 in.W x 1 2/3in.D x 8 2/3in.H
Weight: Approx. 8.8 oz. with battery
Battery: Capacity 800 mAh, 3.6 V
Talk Time: 6 hours (typical)
Standby Time: 4 days (typical)
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Introducing The SCOUT II Digital Wireless Telephone
1.2 Knowing your Telephone’s Functions
Your digital wireless telephone provides many versatile features for
your use. The discussions that follow explain these features in terms
of what they allow you to do.
1.2.1 KNOWING THE HANDSET
• Antenna
–allows the handset to communicate with the base unit
• Battery Pack
-standard battery powers the handset
• Belt Clip
–allows you to clip the handset to your belt
• Channel Button
–allows you to change channels
• Display
–two line, 16 character LCD with word wrap-around for single
messages
• Function Buttons
–four buttons can be programmed as needed.
• Head Set Jack
–allow you to connect a headset to the handset
• Hold Button
–places calls on hold
–stores pauses in a number sequence during programming
• Handset Receiver
–allows you to hear your calling party’s voice
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Scout II User’s Guide
• Volume Button
–sets the loudness of the calling party’s voice to low, medium,
high or maximum
–sets ringer volume to low, high, or off (vibrate mode)
–sets the ring type to A, B, or C (ring frequency or tone)
• Microphone
–allows you to speak to your calling party
• Numeric Keypad
–allows you to dial telephone numbers and feature codes
• Talk Button
–serves as an on/off hookswitch
• Tap Button
–retrieves last call placed on hold (when telephone is idle)
–generates hookflash or recalls dial tone (when you are on a
line)
• Transfer/Conference (T/C) Button
–allows you to transfer calls
• Vibrate Mode
–optional non-audible ring indication (volume level=ring off)
Note: Your telephone has a power saving feature that turns off the
display and status LEDs after a short period of time. You can restore
the display at any time by pressing Talk.
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Introducing The SCOUT II Digital Wireless Telephone
1. Ringer ON/OFF switch 9. Head Set Jack
2. Message Display 10. Volume (R/VOL) Button
3. Transfer/Conference (T/C) Button 11. MUTE Button
4. Talk Button 12. Hold Button
5. Numeric Keypad 13. Tap Button
6. Function Button 14. Redial Button
7. Function Button 15. Channel Button
8. Microphone 16. Function Button
17. Function Button
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Scout II User’s Guide
1.2.2 KNOWING THE BASE UNIT
• Antenna
–allows the base unit to communicate with the handset
• Power On LED
–indicates that base unit has AC power supplied
18. DC Power Jack 19. Phone Jack
1.2.3 KNOWING THE CHARGING STAND
• Charge LED
–indicates that the installed handset battery pack is recharging
• Spare Battery Charge LED
–indicates that the optional extra handset battery pack
is recharging
• Spare Battery Charging Bay
–provides a trickle-charge for spare battery packs
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Introducing The SCOUT II Digital Wireless Telephone
1.3 Using your Scout II Handset
Note: Operation of the Scout II is performed using the handset out of
the charging unit.
Figure 1-1 Scout II Handset Controls
1.3.1 MAKING A CALL
When you pick up the handset and press Ta l k , you will see:
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Scout II User’s Guide
After the connection has been made between the handset and base,
you will see:
Or, you may see one of the following:
Condition Indicator LCD Screen
No Connection
Error Tone
to Base Unit
Line in Use Error Tone
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Introducing The SCOUT II Digital Wireless Telephone
If the handset is at the range limit of the Scout II, or no power is going
to the base unit, you may see:
When you hear a dial tone, enter the number you are calling. (You
can also use a speed dial number. For further details, refer to
Section
3.1, Dialing Automatically.)
When you finish the call, press the Tal k button again, this will hang
up the phone and put it in AutoStandby mode.
1.3.2 ANSWERING A CALL
Handset in the Charging Unit Handset out of Charging Unit
Pick up the handset. The
Press Talk.
AutoTalk feature allows you to
answer the call immediately.
When you finish the call, place the handset back in the charging
unit. AutoStandby automatically hangs up the phone.
—or–
Press Talk to hang up the phone.
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1.3.3 INTERPRETING THE LOW BATTERY INDICATION
When the battery pack in the handset is low and needs to be charged,
you will see a message on the display.
On a Call In Standby Mode
All keys and functions are
available.
Handset beeps once every 3
seconds.
Complete your call as quickly as
possible
Replace battery pack within 20
seconds to continue call.
Return the handset to the charging unit for charging, or replace the
handset battery pack with another charged battery pack.
None of the buttons operate.
Handset beeps every 15
seconds for 3 minutes.
Cannot make or receive a call.
Replace battery pack before
making a call.
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Introducing The SCOUT II Digital Wireless Telephone
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