Comdial Non-LCD Telephone Reference Manual

DXP, DXP Plus, and FX Series

Digital Communications System

Non-LCD Telephone Reference Manual

ABC

DEF

1 3

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

DEFABCQZ

321

MNOJKLGHI

654

TUVPRS WXY

87 9

OPER

TRNS/CNF

INTERCOM

HOLD

TAP

MUTESHIFT

SPEAKER

DEFABCQZ

321

MNOJKLGHI

TUVPRS WXY

87 9

OPER

TRNS/CNF

TAPHO LD

SHIFT

MUTE

SPEAKER

INTERCOM

This user’s guide applies to the following system and telephone models:

System Models:

• DXP systems with software 12A and later.

• DXP Plus systems with software 12A and later.

• FX Series with software 12A and later.

Telephone Models:

• Impact 8124S-** Rev. A and later.

• Impact 8112S-** Rev. A and later.

• Impact 8112N-** Rev. A and later.

• Impact SCS 8212S-** Rev. A and later.

• Impact SCS 8212N-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

CERTIFIEDCERTIFIED

ISO 9001

Accredited by the Dutch Council for Accreditation for certification

and registration activities.

ANSI-RAB

* Tri-Level Compression is a registered trademark of ACS Wireless, Inc.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

Comdial strives to design the features in our communications systems to



be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or



associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.



2/12/97

GCA70–249 Contents

Contents

Introducing The Telephone ........................... 1–1

1.1 UsingThisGuide ............................... 1–1

1.2 Overview...................................... 1–2

1.3 Using Your Speakerphone......................... 1–4

1.4 Knowing Your Telephone’s Functions ............... 1–8

1.5 UnderstandingWhatTheLightsMean.............. 1–10

1.6 AdjustingTheTelephonePedestal................. 1–12

AnsweringCalls..................................... 2–1

2.1 AnsweringOutsideCalls ......................... 2–1

2.2 AnsweringIntercomCalls ........................ 2–1

2.3 AnsweringCallsAtMonitoredStations.............. 2–2

2.4 Answering Night Transferred Calls ................. 2–3

2.5 MakingACallPick-Up........................... 2–4

2.6 Responding To A Subdued Off-Hook

Voice Announcement............................. 2–5

MakingCalls....................................... 3–1

3.1 MakingCalls................................... 3–1

3.2 DialingAutomatically............................ 3–1

3.3 DialingManually ............................... 3–3

3.4 RedialingAPreviouslyDialedNumber.............. 3–3

3.5 UsingLineGroups.............................. 3–5

3.6 WaitingForALine(Queuing) ..................... 3–6

3.7 MakingIntercomCalls........................... 3–6

3.8 Camping On At A Busy Station And Waiting

ForAnAutomaticCallback........................ 3–8

3.9 Camping On At An Idle Station And Waiting

ForAnAutomaticCallback........................ 3–9

3.10 CampingOn At A Busy Station And Waiting

ForAnAnswer(CallWaiting) .................... 3–10

3.11 Overriding A Call Or A Do Not Disturb

Condition At AnotherTelephone .................. 3–11

3.12 Making A Subdued Off-Hook

Voice Announcement............................ 3–12

Contents – 1

Contents GCA70–249

PlacingCallsOnHold................................ 4–1

4.1 HoldingCalls................................... 4–1

4.2 HandlingHoldRecalls........................... 4–3

4.3 ParkingCalls................................... 4–4

4.4 HandlingParkRecalls............................ 4–5

TransferringCalls................................... 5–1

5.1 TransferringCalls—Screened...................... 5–1

5.2 TransferringCalls—Unscreened ................... 5–2

5.3 MakingAHotTransfer........................... 5–3

5.4 TransferringCallsUsingQuickTransfer............. 5–4

ConferencingCalls.................................. 6–1

6.1 ConferencingTelephonesTogether.................. 6–1

Using The Other Telephone Features................... 7–1

7.1 Blocking Voice Announce Calls .................... 7–1

7.2 DivertingIncomingCallsToAnotherStation ......... 7–2

7.3 EnteringAccountCodes.......................... 7–3

7.4 EnteringAuthorizationCodes...................... 7–4

7.5 ForwardingCalls................................ 7–5

7.6 Listening To A Call Over The Telephone

Speaker(GroupListening)........................ 7–6

7.7 Making A Call Non-Private

(Privacy Release)................................ 7–6

7.8 Monitoring A Conversation Between

Two Telephones (Service Observing)................ 7–7

7.9 Muting Your Telephone........................... 7–7

7.10 SendingA Paging Announcement .................. 7–8

7.11 Setting A Do Not Disturb Condition

AtYourStation................................. 7–9

7.12 SettingThe Volume Control ...................... 7–10

7.13 SettingYour Personal Ringing Tones ............... 7–12

7.14 Switching The Dialing

ModeBetweenPulseAndTone ................... 7–13

7.15 Using Background Music ........................ 7–13

7.16 UsingDirect Inward System Access (DISA) ......... 7–14

2–Contents

GCA70–249 Contents

7.17 Using The Tracker Paging System ................. 7–17

7.18 Using E and M Tie Lines ........................ 7–19

7.19 Mark Problem Line ............................. 7–22

7.20 Using The IMIST Module........................ 7–23

Sending And Receiving Non-Verbal Messages ........... 8–1

8.1 LightingTheMessageWaitingLight................ 8–1

8.2 Sending Messages To LCD Speakerphones ........... 8–3

8.3 Sending Response Messages....................... 8–6

ProgrammingYourTelephone........................ 9–1

9.1 ProgrammingForSpeedDialing ................... 9–1

9.2 StoringSpeedDialNumbers ...................... 9–3

9.3 StoringDSSNumbers............................ 9–4

9.4 StoringTheFeatureButtons....................... 9–5

9.5 StoringTheResponseMessageButton.............. 9–7

10 Operating Your Telephone With A DSS/BLF Console . . . 10–1

10.1 OperatingYour Telephone With A DSS/BLF Console. . 10–1

Troubleshooting Your Telephone ..................... 11–1

ndex ............................................. Index–1

uickReferenceGuide.....................QuickReference–1

Contents – 3

This page remains blank intentionally.

GCA70–249 Introducing The Telephone

IntroducingTheTelephone

1.1 Using This Guide

This user’s guide describes your Comdial Impact telephone and tells you how to use it.

The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows:

1.2 Overview

1.3 Using Your Speakerphone

1.4 Knowing Your Telephone’sFunctions

1.5 Understanding What The Lights Mean

The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2 Answering Calls 3MakingCalls 4 Placing Calls On Hold 5 Transferring Calls 6 Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter:

8 Sending And Receiving Non-Verbal Messages

Non-LCD Reference Manual 1 – 1

Introducing The Telephone GCA70–249

You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter:

9 ProgrammingYour Telephone

For your convenience, a troubleshooting chart is provided in the following chapter:

10 TroubleshootingYour Telephone

There is a Quick Reference chart in the following chapter:

AppendixA Quick Reference Guide

1 – 2 Non-LCD Reference Manual

GCA70–249 Introducing The Telephone

1.2 Overview

This user’s guide covers five different telephone models. The overall operation of each telephone is very similar, but there are several differences between the telephones:

• The 8112N and 8212N do not have speakerphone capability.

Therefore, you must lift the handset to perform any telephone functions (making calls, answering calls, programming your telephone, etc.).

• The 8112N and 8212N telephones cannot use the Group Listen

feature.

• The 8112N and 8212N telephones cannot use the Background Music

feature.

• The 8112N does not have any LEDs beside its programmable

buttons and, therefore, does not provide status indications for these buttons.

• The 8112N does not have a MUTE key.

• The 8112N does not have a handset volume control.

• The IMIST module will only work with the 8212S and 8212N

telephones.

• The 8124S and 8112S telephones have a rocker-switch style volume

control instead of separate VOLUME UP and VOLUME DOWN buttons.

• Message waiting lights:

– on the 8124S and 8112S telephones, the message waiting light is

above the HOLD button,

– on the 8112N, the message waiting light is above the numeric

keypad,

– on the 8212S and 8212N, there is a dedicated message button with

an associated light beside it.

• Only the 8212S and 8212N support the ICVOL handset with

independent volume control.

Non-LCD Reference Manual 1 – 3

Introducing The Telephone GCA70–249

1.3 Using Your Speakerphone

On the speakerphone-equipped models (8124S-**, 8112S-**, and 8212S-**) the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that sounds travel in only one direction at a particular moment.

1 – 4 Non-LCD Reference Manual

GCA70–249 Introducing The Telephone

Speakerphone User Guidelines

• Both parties cannot talk at the same time. You must wait for silence

out of your loudspeaker before talking. You must stop talking to hear the other party.

• Background noise may prevent the sound-activated switches from

operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

• Speak slightly louder than normal and with a clear, authoritative

tone. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

• Raising the volume of the loudspeaker makes it easier for the

sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

• Since the system takes several seconds to provide the best switching,

constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

• Place the telephone on a hard surface and away from table edges. Do

not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

• If you are using a handset and the other party is using a

speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

• In some situations, such as when either you or the distant party are in

a noisy environment, you may have to lift your handset to ensure a clear conversation.

• When both you and the distant party use speakerphones, the

sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

Non-LCD Reference Manual 1 – 5

Introducing The Telephone GCA70–249

Line Buttons, DSS/BLF Buttons Programmable Buttons

Handset

TelephoneSpeaker

Volume Up

Volume Down

Intercom Button*

ABC

1 3

PRS8TUV9WXY

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

DEF

MNO5JKL4GHI

#0*

SCS001

Dialpad*

Message Button* TAP Button* Transfer/Conference Button*

Speaker Button* Mute Button*

Hold Button*

Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed

these buttons to better suit your needs.

8212S Speakerphone

Line Buttons, DSS/BLF Buttons Programmable Buttons

Handset

ABC

DEF

1 3

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Volume Up

SCS002

Volume Down

*NOTE: These are default button locations.

8212N Telephone

1 – 6 Non-LCD Reference Manual

Dialpad*

Intercom Button* Message Button*

TAPButton* Transfer/Conference Button*

Mute Button* Hold Button*

Your system installer may have reprogrammed

these buttons to better suit your needs.

GCA70–249 Introducing The Telephone

INL001

Handset Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

DEFABCQZ

321

MNOJKLGHI

654

TUVPRS WXY

87 9

OPER

TRNS/CNF

INTERCOM

HOLD

TAP

MUTESHIFT

SPEAKER

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Volu m e U p

Mute Button

Shift Button

Hold Button

TAPButton

Intercom Button

Microphone Opening

Speaker Button

Connectors On Bottom Of Telephone

Line Cord

Handset

8124S Speakerphone

Handset Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

TAP Button

Connectors On Bottom Of Telephone

Line Cord

TRNS/CNF

GHI

JKL

TUVPRS WXY

87 9

OPER

TAPHOLD

Intercom Button

DEFABCQZ

321

MNO

654

SPEAKER

INTERCOM

Microphone Opening

SHIFT

MUTE

imp001

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down Volume Up

Shift Button

Mute Button Speaker Button

Handset

Transfer/

Conference

Button

Hold Button

8112S Speakerphone

1 2

ABC DEF

GHI

MNO

JKL

TUV

WXY

PRS

OPER

TRNS/CNF

TAP

HOLD

INTERCOM

IMP002

8112N Telephone

Non-LCD Reference Manual 1 – 7

Line Buttons, DSS Buttons, Programmable Buttons

Dialpad

TAP Button

Intercom Button

Introducing The Telephone GCA70–249

1.4 KnowingYourTelephone’sFunctions

Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding W hat The Lights Mean for information about the lights associated with your telephone’s buttons.

Hold Button

Places a line or intercom call on hold.

•

Stores pauses in number sequences during programming.

•

Intercom Button

Selects an intercom path.

•

Allows you to initiate many of the telephone’s features.

•

Message-Waiting Light

Indicates that a message awaits pick up.

•

Microphone Opening

Allows hands-free operation of speakerphone (not available on 8112N

•

and 8212N).

Mute Button

Keeps the person on the line from hearing your conversation (not

•

available on 8112N).

Programmable Buttons

Allow you to store numbers for automatic dialing functions.

•

Allow you to store telephone extension numbers for Direct Station

•

Selection (DSS). Indicate which lines are either in use, ringing, or on hold.

•

Shift Button

Allows you to enter a second tier for storing and/or automatically

•

dialing speed dial numbers. That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier. You activate the shift function by

1 – 8 Non-LCD Reference Manual

GCA70–249 Introducing The Telephone

pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

•

Sounds ringing and call-in-progress tones.

•

Speaker Button (not available on 8112N and 8212N)

Turns your speaker on or off.

•

Disconnects a call when you are on a handsfree call.

•

Ends or cancels programming.

•

TAP Button

Recalls dial tone or generates a hookflash.

•

Retrieves held calls or last call placed on hold.

•

Transfer/Conference Button

Transfers calls.

•

Sets up conference calls.

•

Volume Control

Regulates the volume of the ringer, speaker, handset, headset,

•

background music, and group listening mode.

Non-LCD Reference Manual 1 – 9

Introducing The Telephone GCA70–249

1.5 Understanding What The Lights Mean

The lights (LEDs) on your telephone indicate the status of lines, features, and intercoms.

Next to a Direct Station Select (DSS) button:

Steady red = station is in use. Flashing red = station is receiving a call. Winking red = message-waiting light set for you by station associated

with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode) or off-hook, when the line is active.

Steady red = another station is using this line. Flashingred=acalliscominginonthisline. Flashing orange = this line will be answered when you lift the handset. Winking green = your line is on hold. Winking red = the call has been placed on hold by another station. Fluttering orange = your line has recalled from hold. Fluttering red = the line put on hold by another station has recalled.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on. Steady off = the feature is off.

Next to an intercom button:

Steady green with a quick flash = you are using your intercom. Winking red = a message is set on your telephone for others to receive

when calling. Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the HOLD button:

Fast flashing red = message awaits pick up. Winking green = a line is on hold at your station.

Above the SPEAKER button:

On steady (with the telephone on hook and busy) = speakerphone mode is active.

1–10 Non-LCDReferenceManual

GCA70–249 Introducing The Telephone

On steady (with telephone on hook and idle) = background music is turned on.

Flashing = feature programming is in progress.

Above the MUTE button:

On steady = called party cannot hear your conversation.

Above the SHIFT button:

On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations.

Non-LCD Reference Manual 1 – 11

Introducing The Telephone GCA70–249

1.6 AdjustingThe TelephonePedestal (Models 8212S and 8212N only)

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

• To adjust the pedestal,

1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand

2. While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3. When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supportingarmssnapintoplace.

Telephone

Supporting Arm

Pedestal Base

1–12 Non-LCDReferenceManual

First Notch Second Notch

Third Notch (For Highest Position)

PED01

GCA70–249 Answering Calls

Answering Calls

2.1 Answering Outside Calls

A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line.

• When you hear outside ringing and observe a flashing light,

answer the call as follows:

1. Lift handset or press line button and speak toward telephone if light is orange,

—OR— press button of ringing line if flashing light is red, and speak

toward the telephone (lift handset if privacy is desired).

2.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. An intercom party can voice-announce through your speaker instead of ringing your telephone, or an intercom party can ring your telephone (intercom ringing sounds two short ring bursts).

You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

• When you hear intercom ringing followed by a caller’s voice,

1. Speak toward the telephone to answer, or lift handset if privacy is desired.

• When you hear intercom ringing (two short ring bursts),

1. Press INTERCOM and speak toward telephone; lift handset if

privacy is desired.

Non-LCD Reference Manual 2 – 1

Answering Calls GCA70–249

2.3 Answering Calls At Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.

If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone. Also, your telephone may include a DSS STATUS button. If it does, you can use it to switch from monitoring all telephone activity to just monitoring its personal intercom activity.

• To monitor another telephone,

1. Observe the BLF light indications next to the personal intercom appearance (DSS) button:

Off = idle Flashing = ringing On = busy or on hold

NOTE: If you do not have the station monitoring feature, the BLF

light shows just the following information: Off = idle, On = busy.

• To call an idle monitored station or to answer one that is ringing,

1. Note the BLF light condition.

2. Press assigned DSS button.

3. Lift the handset to talk.

NOTE: If you place this call on hold or if you transfer it to another

telephone, the BLF light flashes a hold signal. You can retrieve thecallbypressingTAP.

2 – 2 Non-LCD Reference Manual

GCA70–249 Answering Calls

2.4 Answering Night Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone. The installer may choose different night-answer dialing codes than those default values detailed in this procedure. When in doubt, ask your system attendant what codes are active at your site.

• If your telephone rings,

1. Lift handset or press line button with flashing light.

• When you hear loud ringing anywhere in the system,

1. Lift handset.

2. Press INTERCOM.

3. Dial 65 through 68 to select ringing zone (1–4) the bell is in, —OR—

dial 69 to answer any ringing zone.

NOTE: This feature is knownas Trunk Access From Any Station

(TAFAS).

Non-LCD Reference Manual 2 – 3

Answering Calls GCA70–249

2.5 Making A Call Pick-Up

Often, the installer arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

• To answer a call that is ringing within your group,

1. Lift handset and press INTERCOM.

2. Dial #4.

3. Speak toward telephone to answer call. Lift handset if you desire privacy.

• To answer a call that is ringing at any telephone in the system,

1. Lift handset and press INTERCOM.

2. Dial ✳ 4.

3. Dial extension number of ringing telephone.

4. Speak toward telephone to answer call. Lift handset if you desire

privacy.

If you have programmed a PICK UP button on your telephone (see “Storing The Feature Buttons” in the chapter titled ProgrammingYour Telephone in this guide), you may make a call pick-up (either within your group or at a specific station inside or outside your group) using that button.

• To answer a call ringing at any other station in your group,

1. Press preprogrammed group GPKUP button.

• To answer a call ringing at a specific station (either inside or

outside your group),

1. Press preprogrammed direct DPKUP button.

2. Press DSS or dial extension of ringing telephone.

2 – 4 Non-LCD Reference Manual

GCA70–249 Answering Calls

2.6 Responding To A Subdued Off-Hook Voice Announcement

Your installer can set your speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

Please note that you can receive a SOHVA call even if you are using your headset; however, the distant party may be able to hear the SOHVA as it is made.

• You can respond to a SOHVA in one of two ways:

Verbally: Press and hold the MUTE button and speak into handset.

Distant party cannot hear response. To return to distant party after your reply is complete, release the MUTE button. (Since the 8112N does not have a MUTE button, this feature is not available on that telephone. If you have an 8112N telephone, you must use the procedure described below to respond to a SOHVA.)

Non-verbally (Response Messaging): If the announcing station has an LCD speakerphone, press a preprogrammed RESPONSE MES- SAGE button to cause a message to appear in the display of the telephone making the SOHVA call and then that telephone is automatically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, no message is sent and that station is immediately disconnected from the call.)

You can also block all SOHVA calls to your station by enabling the Voice Announce Block feature (discussed in the chapter titled Using the Other Telephone Features).

Non-LCD Reference Manual 2 – 5

This page remains blank intentionally.

GCA70–249 Making Calls

Making Calls

3.1 Making Calls

The 8212N and 8112N telephones require that you lift the handset before performing any operations with the telephone. When using the 8212S, 8112S, and 8124S, however, you may do one of three things in order to use the telephone: lift the handset, press the INTERCOM button, or press the SPEAKER button.

3.2 Dialing Automatically

The Automatic Dialing feature provides one- or two-button speed dialing using programmable buttons with stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section. Refer to it when you are ready to store numbers at the programmable buttons.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

• To automatically dial a speed dial number stored at one of the

programmable buttons on your station (8124S, 8112S, and 8212S),

1. Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number),

—OR—

press SHIFT button, then press preprogrammed button (to choose

number stored as a second choice at that button).

Non-LCD Reference Manual 3 – 1

Making Calls GCA70–249

• To automatically dial a speed dial number stored at one of the

programmable buttons on your station (8112N and 8212N),

1. Lift handset and press TAP.

2. Press preprogrammed speed dial button (line selection is usually a

part of the stored speed dial number), —OR—

press SHIFT button, then press preprogrammed button (to choose a number stored as a second choice at that button).

With your station idle, you can automatically dial a personal or system speed dial number stored at a dial pad location.

• To speed dial a personal number stored at the dial pad (8124S,

8112S and 8212S),

1. While on hook, press speed dial number on dial pad (0–9).

• To speed dial a personal number stored at the dial pad (8112N

and 8212N),

1. Lift handset and press TAP.

2. Press speed dial number on dial pad (0–9).

• To speed dial a system number stored at the dial pad (8124S,

8112S and 8212S),

1. While on hook, press ✳ and then dial system speed dial number

(100–599).

• To speed dial a system number stored at the dial pad (8112N and

8212N),

1. Lift handset and press TAP.

2. Press ✳ and then dial system speed dial number (000–999).

NOTE: If you are already on a line, you must press SHIFT before

dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

NOTE: Earlier systems have only ✳100–✳299 or ✳100–✳599 as

system speed dials.

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3.3 Dialing Manually

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your speakerphone, it will automatically select a line for use when you lift the handset.

• To dial an outside number manually,

1. Lift handset or press line button and dial number.

3.4 Redialing A Previously Dialed Number

The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number.

Ifyouwishtopermanently save a number for later redial, refer to section

9.2, Storing Speed Dial Numbers. If a distant party tells you an important telephone number and you want

to immediately save it for later redial, you can use a SAVE NUMBER REDIAL button to save the first 16 digits of that number.

• To automatically redial the last dialed number,

1. Press and release the hookswitch to disconnect current ringing or busy tone (press TAP if using a 8112N or 8212N telephone).

3. Listen for ringing or busy tone over the telephone speaker.

• To store a number while you are on a call,

1. Press preprogrammed SAVE NUMBER REDIAL button twice.

2. Dial the number that you wish to save (the system immediately

Press

Ringing tone: When party answers, pick up handset if you desire privacy.

Busy tone: Press SPEAKER to disconnect (hang up to disconnect on the 8112N and 8212N telephones).

saves the number for later redial—it does not dial it over the line that you are now on).

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• To later redial the saved number,

1. Lift handset or press line button.

2. Press SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).

3.4.1 Using The Automatic Redial Feature (8124S, 8112S and 8212S only)

If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).

• To use the automatic redial feature to redial a busy or

unanswered number,

1. While the telephone is idle, press ✳ 70 or press the AUTOMATIC

REDIAL button programmed by your installer.

2. The system queues the last number dialed that is not already in the queue and repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3. The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4. When the distant party answers the call, the AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

—OR— if your installer has enabled answer supervision on your line, the

system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. If your system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, repeat step 1 in the above procedure.

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• To interrupt the redialing procedure so that you can use your

telephone to make a call,

NOTE: You can only do this if the suspend automatic redial feature is

enabled.

1. While your telephone is in the process of dialing a number, press

the A UT OMATIC REDIAL button twice. This treats the number

as answered, and then puts the number back in the automatic redial queue.

• To cancel the automatic redial feature,

NOTE: You can only do this if the suspend automatic redial feature is

disabled or while the telephone is in the process of autodialing.

1. Perform any user activity at the station (go on-hook, press the speaker button, etc.),

—OR— press # 72 to delete all numbers from the redial queue, —OR— press the AUTOMATIC REDIAL button while the number you

wish to remove from the redial queue is ringing.

NOTE: The system allows only ten numbers in the redial queue. In

order to add a number to a full redial queue, you must remove one of the numbers from the queue before dialing the new number.

3.5 Using Line Groups

Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

• To access line groups,

1. Lift handset or press INTERCOM.

2. Dial desired line group access code:

9 = line group 1 80 through 89= line groups 2 through 11 60 through 64 = line groups 12 through 16

3. Dial desired number.

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3.6 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

• To queue for a line group,

1. Lift handset or press INTERCOM.

2. Dial the line group access code.

3. Dial ✳ 6.

• If you have line appearance for a particular line and wish to

queue for it,

1. Note the busy status light (LED).

2. Lift handset or press INTERCOM.

3. Dial ✳ 6.

4. Press line button.

When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

• To cancel line group queuing,

1. Lift handset or press INTERCOM.

2. Dial #6and hang up.

3.7 Making Intercom Calls

You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button you have programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling, although all systems have tone-first as the default condition.

Keep in mind that whatever the system setting, a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls. Furthermore, if he or she blocks voice announce, the system also blocks SOHVA calls.

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