Comdial l Small Office-VVP for DSU II Service Manual

DSU II Digital Expandable System

Attendant Manual

This publication supports both Impact

and Impact SCS LCD Speakerphones

GCA70–245.06 07/00 Printed in U.S.A.

This Attendant Guide is for to the following system :

DSU II Digital Expandable System

This Attendant Guide applies to the following telephone

models:

Impact 8012S-** Rev. A and later.

Impact 8024S-** Rev. A and later.

Impact SCS 8324S-** Rev. A and later.

· Impact SCS 8312S-** Rev. A and later.

· Impact SCS 8324F-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

GCA70-245 Contents

About This Book

As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2 Answering Calls 3 Making Calls

Advanced Operation

The chapters that describe the advanced features of the DSU II Digital Expandable System are as follows:

4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Features

In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant.

8 Attendant Features

Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.

Appendix A Quick Reference Guide Appendix B Display Abbreviations

Attendant Manual - DSU II Digital Expandable System i

Contents GCA70-245

Also, tips on speakerphone use for the new user are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.

Appendix C Speakerphone Characteristics Appendix D Glossary

Index

Note: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT Also, to eliminate confusion, the text of this guide instructs users to

“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

OPTIONS

.”

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.

The system provides two fixed attendant positions at stations 10 and 12. Installers can assign a DSS/BLF console to an attendant position where needed. In addition to the many installer–enabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call processing. These special purpose buttons are described in Chapter 8.

ii Attendant Manual - DSU II Digital Expandable System

GCA70-245 Contents

1 Getting Started ..................1

Setting Up Your Speakerphone...........1

Understanding the Basic Functions ........6

Your Speakerphone’s Buttons ...........8

Your Speakerphone’s Display Lights .......10

Understanding What the Rings Mean.......12

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Monitored Stations ................15

Holding Calls ...................16

Directed Hold ...................18

Night Transferred Calls - Line Answer

From Any Station .................19

Caller ID (Automatic Number Identification) . . 19

Call Pickup ....................20

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........22

Voice Announce Blocking ............24

3 Making Calls ...................25

Making Outside Calls ...............25

Making Intercom Calls ..............26

Automatic Dialing.................27

Redialing .....................28

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........30

Camping On and Queuing ............32

Overriding A Call Or A Do Not Disturb Condition At Another Telephone

(Executive Override) ...............34

Attendant Manual - DSU II Digital Expandable System iii

Contents GCA70-245

4 Advanced Call Handling.............35

Waiting for a Line (Queuing) ...........35

Call Transferring .................36

Conferencing ...................38

Call Parking ....................40

Call Forwarding ..................42

Call Forward Outside System (CFOS) ......44

5 Nonverbal Messaging ..............45

Station-to-Station Message Delivery .......45

Message Waiting Light and Messaging ......46

LCD Message Delivery ..............48

Assist Button Message Delivery .........50

Response Message Delivery ...........50

6 Programming...................51

DSS Numbers ...................51

Autodial And Speed Dial Numbers ........52

Feature Access Codes ...............55

Feature Buttons ..................57

Response Message Button ............59

Transfer Button ..................59

Subdued Off-Hook Voice Announce

(SOHVA) Button .................60

Group Listening Button ..............60

Assist Button ...................61

Automatic Redial Button .............62

iv Attendant Manual - DSU II Digital Expandable System

GCA70-245 Contents

7 Other Features ..................63

Line Groups ....................63

Volume Control ..................64

Default Volume Control..............66

Background Music ................67

Do Not Disturb Condition.............68

Account Codes ..................69

Paging .......................70

Tracker Paging System ..............72

Auxiliary Jack...................74

Automatic Set Relocation .............76

Monitoring A Conversation Between Two Telephones

(Service Observing) ................77

Switching The Dialing Mode

Between Pulse And Tone .............77

Toll Restriction Override .............78

Dial By Name ...................79

Programmed Button Display ...........80

Data Interface Unit ................81

IMIST Module ..................82

DSS/BLF Console Operation ...........83

Attendant Manual - DSU II Digital Expandable System v

Contents GCA70-245

8 Attendant Features ...............85

LCD Message Creation ..............85

System Telephone Naming ............88

Night Transfer...................90

Call Transfer - Voice Mail System ........91

System Speed Dial Numbers ...........92

System Clock ...................94

Music On Hold ..................94

Station Message Detail Accounting

(SMDA) Printout .................95

System Alarm Reporting .............96

Direct Inward Station Dialing (DISD) ......97

Digital Voice Announcing (DVA).........98

A Feature Access Codes .............101

B Display Abbreviations .............105

C Speakerphone Characteristics ........109

D Glossary.....................111

vi Attendant Manual - DSU II Digital Expandable System

GCA70-245 Getting Started

Getting Started

Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Speakerphone

•

Understanding the Basic Functions

•

Your Speakerphone’s Buttons

•

Your Speakerphone’s Display Lights

•

Understanding What the Rings Mean

After setting up your individual station, you are ready to begin your duties as the system attendant. Chapter 8, Attendant Features, contains instructions on station and line enabling, station naming, and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system.

Setting Up Your Speakerphone

When your new speakerphone arrives, the system installer unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.

An Impact8024LCD Speakerphone

Attendant Manual - DSU II Digital Expandable System 1

Getting Started GCA70-245

Positioning YourSpeakerphone

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it

and face the speakerphone. Background noise may prevent the sound-activated switches from operat

ing properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equip ment.

Place the telephone on a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal (Models 8312S, 8324S and 8324F only),

Telephone

1. GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the telephone upward with your other

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

hand.

2. LIFT the telephone upward with one hand AND RAISE the

PED01

telephone supporting arms upward with your other hand. (Notice there

Pedestal Base

are three sets of notches under the telephone corresponding to the

Adjusting ThePedestal

three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

2 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Getting Started

Note: For more tips and information on speakerphone use, including the

use of a Full-Duplex Speakerphone, see Appendix C, Speakerphone Char

acteristics.

Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

To adjust the display contrast,

DISP RING NEXT

1. SELECT

2. SELECT

3. SELECT

4. SELECT of change desired.

5. SELECT

6. PRESS SPEAKER to end.

OPTIONS NEXT DISP LIGHTorDARK

until the

. Your display will read

to return to main display.

option appears.

DISP

once for each degree

CONTRAST LEVEL

LIGHT DARK PREV

Setting theContrastLevel

Contrast Level 4

Setting a Personal Ringing Tone

You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECTUPOR display (a new tone will sound at each up or down press).

5. SELECT

OPTIONS NEXT RING

until the

DOWN

to return to main display.

option appears.

RING

to choose ring tone in

Ring Type 2

DOWN UP PREV

Selecting theRingTone

Select Display

6. PRESS SPEAKER to end.

Attendant Manual - DSU II Digital Expandable System 3

Getting Started GCA70-245

Setting VolumeLevels

The volume control on your telephone is a multi purpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

Note: If you set the ringer to the

ring burst once for each call you receive at your station.

· To set the speaker and handset

position, your telephone sounds a short

OFF

loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

Impact SCSVolume Buttons

3. LIFT handset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset volume of all

future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Default Volume Control on page

66.

4 Attendant Manual - DSU II Digital Expandable System

Impact VolumeButtons

GCA70-245 Getting Started

Answering and Making Calls

Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (single long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL Groups section on page 63 for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will ring or sound a tone).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

Attendant Manual - DSU II Digital Expandable System 5

9 OR PRESS other line button to select line (See Line

Getting Started GCA70-245

Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information.

Keeps you apprized of the status of your telephone.

Provides programming prompts.

Auxiliary Jack (available only on Impact 8024S and Impact SCS Models )

Allows you to connect a headset, an external amplified ringer, a tape

recorder, or an external paging amplifier to your telephone.

Message-Waiting Light

· Indicates that a message awaits pick up.

Microphone Opening

· Allows hands-free operation of speakerphone (speak clearly toward microphone opening).

Speaker

· Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

6 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Getting Started

Handset

Keypad

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Auxiliary

Jack Hold

Button

Speaker

DEFABCQZ

MNOJKLGHI

TUVPRS WXY

OPER

TRNS/CNF

HOLD

Intercom Button

INTERCOM

TAP

SPEAKER

MUTESHIFT

Microphone Opening

Impact 8024S-** LCD Speakerphone

LCD Alphanumeric Display

Interactive Buttons (NOT programmable)

Programmable Buttons

Volume Control

Shift Button Mute Button

Speaker Button

Impact SCS 8312S-** LCD Speakerphone

Attendant Manual - DSU II Digital Expandable System 7

Getting Started GCA70-245

YourSpeakerphone’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

Interactive Buttons (located below alphanumeric display)

Provide quick and easy access to system features.

Provide straightforward button programming without dialing codes (the

interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

· Reply to a Subdued Off Hook Voice Announcement (SOHVA).

Programmable Buttons (also known as Direct Station Select/Busy Lamp Field (DSS/BLF) Buttons)

· Allow you to store numbers for automatic dialing functions.

· Allow you to store telephone extension numbers for Direct Station Selec-

tion (DSS).

May be programmed as a feature button.

May be designated a line button by your system installer.

Shift Button (SHIFT)

Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location—a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier.

8 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Getting Started

Speaker Button (SPEAKER)

Turns your speaker on or off.

Disconnects a call when you are on a hands-free call.

Ends or cancels programming.

Activates group listening feature.

TapButton (TA P)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

VolumeControl (VOLUME UP or VOLUME DOWN)

· Regulates the volume of the ringer, speaker, handset, headset, and group listening mode.

LCD Alphanumeric Display

Speaker

Handset

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light Hold

Button

Intercom Button

Impact 8012S-** LCD Speakerphone

TRNS/CNF

TUVPRS WXY

OPER

TAPHOLD

DEFABCQZ

MNOJKLGHI

INTERCOM

Interactive Buttons (NOT programmable)

Programmable Buttons

Keypad Volume

Control Shift Button

SHIFT

MUTE

SPEAKER

Mute Button Speaker

Button

Microphone Opening

Attendant Manual - DSU II Digital Expandable System 9

Getting Started GCA70-245

YourSpeakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button):

Steady red = station is in use or in Do Not Disturb.

Flashing red = station is receiving a call or calling you.

Fluttering red = station-to-station messaging has been set by the station

associated with this programmable button

Next to a line button:

Steady green = this is your line, either on-hook (in a hands-free mode) or

off-hook, when the line is active.

· Steady red = another station is using this line.

· Flashing red = a call is coming in on this line.

· Flashing orange = this line will be answered when you lift the handset.

· Winking green = your line is on hold.

· Winking red = the call has been placed on hold by another station.

· Fluttering green = your line has recalled from hold.

· Fluttering red = the line put on hold by another station has recalled.

Note: You can find the programmable buttons that the installer designates line

buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates

feature buttons through user programming in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

10 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Getting Started

Next to INTERCOM button:

Steady red with a quick flash = you are using your intercom.

Winking red = an LCD message is set on your telephone for others to

receive when calling. Flashing red = someone is calling your extension

Fluttering red = auto-redial is in use or system is in night mode.

Above the HOLD button:

Flashing red (non-SCS Models only) = message awaits pick up.

Fluttering red = automatic station relocation has been set.

Next to the MESSAGE button (SCS models only)

Flashing red = message awaits pick up.

Above the SPEAKER button:

· On steady (with the telephone on hook and busy) = speakerphone mode is active.

· On steady (with telephone on hook and idle) = background music is turned on.

Attendant Manual - DSU II Digital Expandable System 11

Getting Started GCA70-245

Understanding What the Rings Mean

Two short rings = intercom call.

Single longer ring = outside call.

One short ring burst = voice announce.

Three short ring bursts = ring back from a held call, callback from a

queued call.

You can vary the ringing tone of your telephone, choosing from one of six different rings. This way, you can identify your ring even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is subdued automatically.

12 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Answering Calls

Answering Calls

Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.

Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to receive.

When you hear outside ringing (long bursts) and observe an orange

1. For speakerphone, PRESS flashing line button AND SPEAK to-

ward telephone.

flashing light,

2. For privacy, LIFT handset.

When you hear outside ringing (long bursts) and observe a

flashing light,

red

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Note: For more information on setting

Not Disturb Condition on page 68.

Attendant Manual - DSU II Digital Expandable System 13

at your station, see section titled Do

DND

Answering Calls GCA70-245

Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. As with an incoming outside call, the LCD screen displays caller ID information and your other options for answering the call.

When you hear an intercom tone followed by a caller’s voice,

1. SPEAK toward the telephone to answer OR LIFT handset if

privacy is desired.

Note: For more information on setting

Not Disturb Condition on page 68.

When your system installer makes the option available to system users, you can block all voice announce intercom calls to your station if you wish. See the section titled Voice Announce Blocking on page 24.

14 Attendant Manual - DSU II Digital Expandable System

at your station, see section titled Do

DND

GCA70-245 Answering Calls

Monitored Stations

When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station.

When the station monitoring feature is off, the status light shows the state of the monitored telephone.

When the station monitoring feature is on, the status light shows activity status (idle, ringing, busy, and hold) of the monitored telephone.

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

•

Off = Station is idle.

•

Flashing (if enabled) = Station has an incoming call.

•

On = Station is busy.

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can press the DSS/BLF button to call that telephone or to answer a call that is ringing at the monitored station if you wish.

To call an idle monitored station or to answer one that is ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Attendant Manual - DSU II Digital Expandable System 15

Answering Calls GCA70-245

Holding Calls

This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.

You can place a call on hold in either an exclusive or non-exclusive manner. With a regular or non-exclusive hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold (non-exclusive),

1. PRESS HOLD. The light above your line button begins to blink.

To retrieve a held call,

1. PRESS line button of the held call (with winking light), OR

PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Exclusive Hold

Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold. The exclusive hold condition also links the held call to the timed hold recall time-out feature. After time-out, audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold condition. The installer enables or disables exclusive hold as a class of service feature.

To place a call on exclusive hold,

1. PRESS HOLD twice.

16 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Answering Calls

To retrieve exclusive hold,

1. PRESS line button of held call (with winking light), OR PRESS

TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period. Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line.

If a held line is recalling, choose one of the following:

1. SELECT

call on hold at your station and restart hold timer.

(interactive button) to place the

HOLD

Recall L123

HOLD ANS

2. PRESS line button (with fluttering green light)

OR SELECT

Attendant Manual - DSU II Digital Expandable System 17

to retrieve the call.

ANS

ARecalling Held Line

Answering Calls GCA70-245

Directed Hold

This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time. Features such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call.

To place a call on hold at another telephone (directed hold),

1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom

call.

2. DIAL

3. DIAL extension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1. DIAL *4.

2. DIAL extension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

To pick up a call that was placed on hold at your telephone

*90.

by a user at another telephone,

1. PRESS INTERCOM AND DIAL #90.

18 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Answering Calls

Night Transferred Calls - Line Answer From Any Station

When you, as the attendant, program the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, you can dial an access code over the intercom line to allow you to answer any ringing outside line. The line need not be ringing at the your station for this feature to be used.

When you hear ringing,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone to answer call OR LIFT handset if

privacy is desired.

80.

Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

If another call rings in while on a call, the second caller’s number flashes on the LCD for five seconds. The system stores the last caller’s number.

To dial the number of the last incoming call while on an active call,

1. PRESS HOLD.

2. PRESS programmed SAVED NUMBER REDIAL button. (See

Feature Buttons section on page 57 for programming.)

Attendant Manual - DSU II Digital Expandable System 19

Answering Calls GCA70-245

Call Pickup

In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. Up to four different groups can exist with any number of stations in a group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone OR LIFT handset if privacy is

#4.

desired.

Directed Call Pickup

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of ringing telephone.

4. SPEAK toward telephone OR LIFT handset if privacy is

desired.

*4.

20 Attendant Manual - DSU II Digital Expandable System

GCA70-245 Answering Calls

If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 57 of this guide), you may make a call pick-up (either within

your group or at a specific station inside or outside your group) using that button.

For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 15.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL # 4

...DIAL 4 + extension codeS

...PRESS

flashing

DSS/BLF

button

Answering CallsforOther Stations

GHI

PRS

TUV

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

WXY

TAP

Attendant Manual - DSU II Digital Expandable System 21

Answering Calls GCA70-245

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the telephone ahead of the announcement.

You can respond to the announcement in a verbal or non-verbal manner. You deliver a verbal response by pressing and holding the MUTE button or appro priate interactive button and speaking into the handset.

To respond to a SOHVA verbally,

1. SELECT AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear

your response.

S12 Calling

BLOCK

MSG

3. RELEASE MUTE after response is complete to

return to distant party.

You can respond with a non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone).

To respond to a SOHVA nonverbally through Response

Incoming SOHVA

Messaging,

1. SELECT

2. SELECT

(Message appears in the display of the telephone making the SOHVA).

3. CONTINUE your current call with distant

party. (SOHVA caller is automatically discon nected from your telephone).

NOTE: A station that is currently active in speakerphone mode or has Voice

Announce Block set CAN NOT receive a SOHVA.

22 Attendant Manual - DSU II Digital Expandable System

MSG HVHLD

TKMSG

CLBK

S12 Calling

HVHLD

TKMSG

Message Response

CLBK

+ 104 hidden pages