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DSU II Digital Expandable System

Attendant Manual

This publication supports both Impact

and Impact SCS LCD Speakerphones

GCA70–245.06 07/00 Printed in U.S.A.

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This Attendant Guide is for to the following system :

DSU II Digital Expandable System

This Attendant Guide applies to the following telephone

models:

Impact 8012S-** Rev. A and later.

Impact 8024S-** Rev. A and later.

Impact SCS 8324S-** Rev. A and later.

· Impact SCS 8312S-** Rev. A and later.

· Impact SCS 8324F-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

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GCA70-245 Contents

About This Book

As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2 Answering Calls 3 Making Calls

Advanced Operation

The chapters that describe the advanced features of the DSU II Digital Expandable System are as follows:

4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Features

In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant.

8 Attendant Features

Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.

Appendix A Quick Reference Guide Appendix B Display Abbreviations

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Contents GCA70-245

Also, tips on speakerphone use for the new user are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.

Appendix C Speakerphone Characteristics Appendix D Glossary

Index

Note: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT Also, to eliminate confusion, the text of this guide instructs users to

“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

OPTIONS

.”

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.

The system provides two fixed attendant positions at stations 10 and 12. Installers can assign a DSS/BLF console to an attendant position where needed. In addition to the many installer–enabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call processing. These special purpose buttons are described in Chapter 8.

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GCA70-245 Contents

1 Getting Started ..................1

Setting Up Your Speakerphone...........1

Understanding the Basic Functions ........6

Your Speakerphone’s Buttons ...........8

Your Speakerphone’s Display Lights .......10

Understanding What the Rings Mean.......12

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Monitored Stations ................15

Holding Calls ...................16

Directed Hold ...................18

Night Transferred Calls - Line Answer

From Any Station .................19

Caller ID (Automatic Number Identification) . . 19

Call Pickup ....................20

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........22

Voice Announce Blocking ............24

3 Making Calls ...................25

Making Outside Calls ...............25

Making Intercom Calls ..............26

Automatic Dialing.................27

Redialing .....................28

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........30

Camping On and Queuing ............32

Overriding A Call Or A Do Not Disturb Condition At Another Telephone

(Executive Override) ...............34

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Contents GCA70-245

4 Advanced Call Handling.............35

Waiting for a Line (Queuing) ...........35

Call Transferring .................36

Conferencing ...................38

Call Parking ....................40

Call Forwarding ..................42

Call Forward Outside System (CFOS) ......44

5 Nonverbal Messaging ..............45

Station-to-Station Message Delivery .......45

Message Waiting Light and Messaging ......46

LCD Message Delivery ..............48

Assist Button Message Delivery .........50

Response Message Delivery ...........50

6 Programming...................51

DSS Numbers ...................51

Autodial And Speed Dial Numbers ........52

Feature Access Codes ...............55

Feature Buttons ..................57

Response Message Button ............59

Transfer Button ..................59

Subdued Off-Hook Voice Announce

(SOHVA) Button .................60

Group Listening Button ..............60

Assist Button ...................61

Automatic Redial Button .............62

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GCA70-245 Contents

7 Other Features ..................63

Line Groups ....................63

Volume Control ..................64

Default Volume Control..............66

Background Music ................67

Do Not Disturb Condition.............68

Account Codes ..................69

Paging .......................70

Tracker Paging System ..............72

Auxiliary Jack...................74

Automatic Set Relocation .............76

Monitoring A Conversation Between Two Telephones

(Service Observing) ................77

Switching The Dialing Mode

Between Pulse And Tone .............77

Toll Restriction Override .............78

Dial By Name ...................79

Programmed Button Display ...........80

Data Interface Unit ................81

IMIST Module ..................82

DSS/BLF Console Operation ...........83

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Contents GCA70-245

8 Attendant Features ...............85

LCD Message Creation ..............85

System Telephone Naming ............88

Night Transfer...................90

Call Transfer - Voice Mail System ........91

System Speed Dial Numbers ...........92

System Clock ...................94

Music On Hold ..................94

Station Message Detail Accounting

(SMDA) Printout .................95

System Alarm Reporting .............96

Direct Inward Station Dialing (DISD) ......97

Digital Voice Announcing (DVA).........98

A Feature Access Codes .............101

B Display Abbreviations .............105

C Speakerphone Characteristics ........109

D Glossary.....................111

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GCA70-245 Getting Started

Getting Started

Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Speakerphone

•

Understanding the Basic Functions

•

Your Speakerphone’s Buttons

•

Your Speakerphone’s Display Lights

•

Understanding What the Rings Mean

After setting up your individual station, you are ready to begin your duties as the system attendant. Chapter 8, Attendant Features, contains instructions on station and line enabling, station naming, and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system.

Setting Up Your Speakerphone

When your new speakerphone arrives, the system installer unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.

An Impact8024LCD Speakerphone

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Getting Started GCA70-245

Positioning YourSpeakerphone

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it

and face the speakerphone. Background noise may prevent the sound-activated switches from operat

ing properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equip ment.

Place the telephone on a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal (Models 8312S, 8324S and 8324F only),

Telephone

1. GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the telephone upward with your other

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

hand.

2. LIFT the telephone upward with one hand AND RAISE the

PED01

telephone supporting arms upward with your other hand. (Notice there

Pedestal Base

are three sets of notches under the telephone corresponding to the

Adjusting ThePedestal

three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

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GCA70-245 Getting Started

Note: For more tips and information on speakerphone use, including the

use of a Full-Duplex Speakerphone, see Appendix C, Speakerphone Char

acteristics.

Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

To adjust the display contrast,

DISP RING NEXT

1. SELECT

2. SELECT

3. SELECT

4. SELECT of change desired.

5. SELECT

6. PRESS SPEAKER to end.

OPTIONS NEXT DISP LIGHTorDARK

until the

. Your display will read

to return to main display.

option appears.

DISP

once for each degree

CONTRAST LEVEL

LIGHT DARK PREV

Setting theContrastLevel

Contrast Level 4

Setting a Personal Ringing Tone

You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECTUPOR display (a new tone will sound at each up or down press).

5. SELECT

OPTIONS NEXT RING

until the

DOWN

to return to main display.

option appears.

RING

to choose ring tone in

Ring Type 2

DOWN UP PREV

Selecting theRingTone

Select Display

6. PRESS SPEAKER to end.

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Getting Started GCA70-245

Setting VolumeLevels

The volume control on your telephone is a multi purpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

Note: If you set the ringer to the

ring burst once for each call you receive at your station.

· To set the speaker and handset

position, your telephone sounds a short

OFF

loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

Impact SCSVolume Buttons

3. LIFT handset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset volume of all

future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Default Volume Control on page

66.

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Impact VolumeButtons

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GCA70-245 Getting Started

Answering and Making Calls

Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (single long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL Groups section on page 63 for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will ring or sound a tone).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

Attendant Manual - DSU II Digital Expandable System 5

9 OR PRESS other line button to select line (See Line

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Getting Started GCA70-245

Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information.

Keeps you apprized of the status of your telephone.

Provides programming prompts.

Auxiliary Jack (available only on Impact 8024S and Impact SCS Models )

Allows you to connect a headset, an external amplified ringer, a tape

recorder, or an external paging amplifier to your telephone.

Message-Waiting Light

· Indicates that a message awaits pick up.

Microphone Opening

· Allows hands-free operation of speakerphone (speak clearly toward microphone opening).

Speaker

· Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

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GCA70-245 Getting Started

Handset

Keypad

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Auxiliary

Jack Hold

Button

Speaker

DEFABCQZ

MNOJKLGHI

TUVPRS WXY

OPER

TRNS/CNF

HOLD

Intercom Button

INTERCOM

TAP

SPEAKER

MUTESHIFT

Microphone Opening

Impact 8024S-** LCD Speakerphone

LCD Alphanumeric Display

Interactive Buttons (NOT programmable)

Programmable Buttons

Volume Control

Shift Button Mute Button

Speaker Button

Impact SCS 8312S-** LCD Speakerphone

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Getting Started GCA70-245

YourSpeakerphone’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

Interactive Buttons (located below alphanumeric display)

Provide quick and easy access to system features.

Provide straightforward button programming without dialing codes (the

interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

· Reply to a Subdued Off Hook Voice Announcement (SOHVA).

Programmable Buttons (also known as Direct Station Select/Busy Lamp Field (DSS/BLF) Buttons)

· Allow you to store numbers for automatic dialing functions.

· Allow you to store telephone extension numbers for Direct Station Selec-

tion (DSS).

May be programmed as a feature button.

May be designated a line button by your system installer.

Shift Button (SHIFT)

Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location—a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier.

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GCA70-245 Getting Started

Speaker Button (SPEAKER)

Turns your speaker on or off.

Disconnects a call when you are on a hands-free call.

Ends or cancels programming.

Activates group listening feature.

TapButton (TA P)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

VolumeControl (VOLUME UP or VOLUME DOWN)

· Regulates the volume of the ringer, speaker, handset, headset, and group listening mode.

LCD Alphanumeric Display

Speaker

Handset

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light Hold

Button

Intercom Button

Impact 8012S-** LCD Speakerphone

TRNS/CNF

TUVPRS WXY

OPER

TAPHOLD

DEFABCQZ

MNOJKLGHI

INTERCOM

Interactive Buttons (NOT programmable)

Programmable Buttons

Keypad Volume

Control Shift Button

SHIFT

MUTE

SPEAKER

Mute Button Speaker

Button

Microphone Opening

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Getting Started GCA70-245

YourSpeakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button):

Steady red = station is in use or in Do Not Disturb.

Flashing red = station is receiving a call or calling you.

Fluttering red = station-to-station messaging has been set by the station

associated with this programmable button

Next to a line button:

Steady green = this is your line, either on-hook (in a hands-free mode) or

off-hook, when the line is active.

· Steady red = another station is using this line.

· Flashing red = a call is coming in on this line.

· Flashing orange = this line will be answered when you lift the handset.

· Winking green = your line is on hold.

· Winking red = the call has been placed on hold by another station.

· Fluttering green = your line has recalled from hold.

· Fluttering red = the line put on hold by another station has recalled.

Note: You can find the programmable buttons that the installer designates line

buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates

feature buttons through user programming in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

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GCA70-245 Getting Started

Next to INTERCOM button:

Steady red with a quick flash = you are using your intercom.

Winking red = an LCD message is set on your telephone for others to

receive when calling. Flashing red = someone is calling your extension

Fluttering red = auto-redial is in use or system is in night mode.

Above the HOLD button:

Flashing red (non-SCS Models only) = message awaits pick up.

Fluttering red = automatic station relocation has been set.

Next to the MESSAGE button (SCS models only)

Flashing red = message awaits pick up.

Above the SPEAKER button:

· On steady (with the telephone on hook and busy) = speakerphone mode is active.

· On steady (with telephone on hook and idle) = background music is turned on.

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Getting Started GCA70-245

Understanding What the Rings Mean

Two short rings = intercom call.

Single longer ring = outside call.

One short ring burst = voice announce.

Three short ring bursts = ring back from a held call, callback from a

queued call.

You can vary the ringing tone of your telephone, choosing from one of six different rings. This way, you can identify your ring even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is subdued automatically.

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GCA70-245 Answering Calls

Answering Calls

Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.

Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to receive.

When you hear outside ringing (long bursts) and observe an orange

1. For speakerphone, PRESS flashing line button AND SPEAK to-

ward telephone.

flashing light,

2. For privacy, LIFT handset.

When you hear outside ringing (long bursts) and observe a

flashing light,

red

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Note: For more information on setting

Not Disturb Condition on page 68.

Attendant Manual - DSU II Digital Expandable System 13

at your station, see section titled Do

DND

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Answering Calls GCA70-245

Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. As with an incoming outside call, the LCD screen displays caller ID information and your other options for answering the call.

When you hear an intercom tone followed by a caller’s voice,

1. SPEAK toward the telephone to answer OR LIFT handset if

privacy is desired.

Note: For more information on setting

Not Disturb Condition on page 68.

When your system installer makes the option available to system users, you can block all voice announce intercom calls to your station if you wish. See the section titled Voice Announce Blocking on page 24.

14 Attendant Manual - DSU II Digital Expandable System

at your station, see section titled Do

DND

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GCA70-245 Answering Calls

Monitored Stations

When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station.

When the station monitoring feature is off, the status light shows the state of the monitored telephone.

When the station monitoring feature is on, the status light shows activity status (idle, ringing, busy, and hold) of the monitored telephone.

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

•

Off = Station is idle.

•

Flashing (if enabled) = Station has an incoming call.

•

On = Station is busy.

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can press the DSS/BLF button to call that telephone or to answer a call that is ringing at the monitored station if you wish.

To call an idle monitored station or to answer one that is ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone OR LIFT handset if privacy is

desired.

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Answering Calls GCA70-245

Holding Calls

This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.

You can place a call on hold in either an exclusive or non-exclusive manner. With a regular or non-exclusive hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold (non-exclusive),

1. PRESS HOLD. The light above your line button begins to blink.

To retrieve a held call,

1. PRESS line button of the held call (with winking light), OR

PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Exclusive Hold

Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold. The exclusive hold condition also links the held call to the timed hold recall time-out feature. After time-out, audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold condition. The installer enables or disables exclusive hold as a class of service feature.

To place a call on exclusive hold,

1. PRESS HOLD twice.

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GCA70-245 Answering Calls

To retrieve exclusive hold,

1. PRESS line button of held call (with winking light), OR PRESS

TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period. Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line.

If a held line is recalling, choose one of the following:

1. SELECT

call on hold at your station and restart hold timer.

(interactive button) to place the

HOLD

Recall L123

HOLD ANS

2. PRESS line button (with fluttering green light)

OR SELECT

Attendant Manual - DSU II Digital Expandable System 17

to retrieve the call.

ANS

ARecalling Held Line

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Answering Calls GCA70-245

Directed Hold

This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time. Features such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call.

To place a call on hold at another telephone (directed hold),

1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom

call.

2. DIAL

3. DIAL extension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1. DIAL *4.

2. DIAL extension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

To pick up a call that was placed on hold at your telephone

*90.

by a user at another telephone,

1. PRESS INTERCOM AND DIAL #90.

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GCA70-245 Answering Calls

Night Transferred Calls - Line Answer From Any Station

When you, as the attendant, program the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, you can dial an access code over the intercom line to allow you to answer any ringing outside line. The line need not be ringing at the your station for this feature to be used.

When you hear ringing,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone to answer call OR LIFT handset if

privacy is desired.

80.

Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

If another call rings in while on a call, the second caller’s number flashes on the LCD for five seconds. The system stores the last caller’s number.

To dial the number of the last incoming call while on an active call,

1. PRESS HOLD.

2. PRESS programmed SAVED NUMBER REDIAL button. (See

Feature Buttons section on page 57 for programming.)

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Answering Calls GCA70-245

Call Pickup

In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. Up to four different groups can exist with any number of stations in a group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone OR LIFT handset if privacy is

#4.

desired.

Directed Call Pickup

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of ringing telephone.

4. SPEAK toward telephone OR LIFT handset if privacy is

desired.

*4.

20 Attendant Manual - DSU II Digital Expandable System

Page 29

GCA70-245 Answering Calls

If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 57 of this guide), you may make a call pick-up (either within

your group or at a specific station inside or outside your group) using that button.

For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 15.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL # 4

...DIAL 4 + extension codeS

...PRESS

flashing

DSS/BLF

button

Answering CallsforOther Stations

GHI

PRS

TUV

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

WXY

TAP

Attendant Manual - DSU II Digital Expandable System 21

Page 30

Answering Calls GCA70-245

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the telephone ahead of the announcement.

You can respond to the announcement in a verbal or non-verbal manner. You deliver a verbal response by pressing and holding the MUTE button or appro priate interactive button and speaking into the handset.

To respond to a SOHVA verbally,

1. SELECT AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear

your response.

S12 Calling

BLOCK

MSG

3. RELEASE MUTE after response is complete to

return to distant party.

You can respond with a non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone).

To respond to a SOHVA nonverbally through Response

Incoming SOHVA

Messaging,

1. SELECT

2. SELECT

(Message appears in the display of the telephone making the SOHVA).

3. CONTINUE your current call with distant

party. (SOHVA caller is automatically discon nected from your telephone).

NOTE: A station that is currently active in speakerphone mode or has Voice

Announce Block set CAN NOT receive a SOHVA.

22 Attendant Manual - DSU II Digital Expandable System

MSG HVHLD

TKMSG

CLBK

S12 Calling

HVHLD

TKMSG

Message Response

CLBK

Page 31

GCA70-245 Answering Calls

Blocking a SOHVA

You can also block an incoming SOHVA with the interactive buttons or by previ ously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 24 for more information.

To respond to a SOHVA by blocking,

1. SELECT

BLOCK

when you hear SOHVA tone. (SOHVA call is

disconnected).

INCOMING

SOHVA

Your

Station

SOHVA RESPONSES

VERBAL

Press and Hold MUTE

While Speaking

SOHVA

Delivering

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

NONVERBAL

Choose Message

To Deliver

Select MSG And

BLOCK

Select BLOCK To Disconnect

Answering aSOHVA

Attendant Manual - DSU II Digital Expandable System 23

Page 32

Answering Calls GCA70-245

VoiceAnnounce Blocking

If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and denies access in response to attempted SOHVAs.

To block all voice-announced calls,

1. SELECT

2. SELECT

3. SELECT

4. SELECTONto block.

5. PRESS SPEAKER to end.

To unblock all voice-announced calls,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. PRESS SPEAKER to end.

OPTIONS NEXT VAB

OPTIONS NEXT VAB OFF

until

VAB

until

VAB

to unblock.

appears.

Voice Ann. Block

ON OFF< EXIT

24 Attendant Manual - DSU II Digital Expandable System

Page 33

GCA70-245 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL

(See Line Groups section for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

To dial an outside number using your prime line,

1. LIFT handset if privacy is desired. Outside line is automatically

selected.

2. LISTEN for dial tone.

3. DIAL number.

9 OR other line button to select line

Line 2

SAVEARDL

Outside DialingDisplay

Attendant Manual - DSU II Digital Expandable System 25

Page 34

Making Calls GCA70-245

Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can change a

call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to

ring (tone calling),

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will

ring).

To tone call automatically,

J Doe

TRACK CAMP MSG

Calling JDoe

1. PRESS DSS/BLF button (called telephone will ring).

NOTE: The following instructions assume a voice-first default setting. Any user

can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1. PRESS INTERCOM.

2. DIAL extension number.

3. SPEAK your announcement.

To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

26 Attendant Manual - DSU II Digital Expandable System

Wed 12 10:42

J Doe

Connected toJDoe

Page 35

GCA70-245 Making Calls

Automatic Dialing

This feature provides one- or two-button speed dialing using programmable but tons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial an autodial number from one of the

programmable buttons on your station, choose one of the following:

1. PRESS programmed autodial button (line selection is usually a

part of the stored speed dial number).

2. PRESS SHIFT AND programmed autodial button (to choose

number stored as second choice at that button).

To speed dial a personal speed dial number from the dial

pad,

1. While on hook, DIAL speed dial number on dial pad ( 0 to 9).

To speed dial a system speed dial number from the dial pad,

1. While on hook, DIAL * AND system speed dial number

(01 – 99).

NOTE: If you manually choose a line for dialing, press HOLD before using a

speed dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button; if you immediately press the speed dial button, the system will choose the line that you have on hold to place your speed dial call.

Speed DialingOptions

Attendant Manual - DSU II Digital Expandable System 27

Page 36

Making Calls GCA70-245

Redialing

Redial - Last-Dialed Number

The system provides each station with a last number redial feature. This feature saves 16 digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number. When you press the last number redial button, the system will choose a line and redial the saved number.

To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current

ringing or busy tone.

2. DIAL

3. LISTEN for ringing or busy tone over the telephone speaker:

# .

Automatic Redial

To redial the number once a minute for 10

minutes,

1. SELECT

AUTOMATIC REDIAL button. (See page 62 for directions on programming an Automatic Redial button.)

The number will be dialed once a minute for 10 minutes (INTERCOM light flashes). Listen for ringing or busy tone over the monitor speaker.

NOTE: You must pick up the handset once the call is connected, or the system

will disconnect the call after 30 seconds.

To cancel this automatic redial action,

OR PRESS programmed

ARDL

918045551212

Automatic RedialOption

ARDL

SAVE

1. LIFT AND REPLACE handset OR, USE the telephone for

some other function.

The INTERCOM light then turns off and the phone returns to idle.

28 Attendant Manual - DSU II Digital Expandable System

Page 37

GCA70-245 Making Calls

Redial Programming (Storing Numbers)

When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activity. However, you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location.

To save a number, you press a SAVE button before hanging up after you dial the number. To dial the saved number, press HOLD then press the same button and the system automatically dials the saved number

To permanently store a number you’ve just dialed,

1. SELECT

To dial the saved number,

1. PRESS HOLD.

2. PRESS programmed SAVE NUMBER REDIAL button. (See

page 57 for instructions on programming a SAVE NUMBER REDIAL button.)

SAVE

Attendant Manual - DSU II Digital Expandable System 29

Page 38

Making Calls GCA70-245

Sending Subdued Off-Hook VoiceAnnouncements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the telephone ahead of the announcement.

Make a SOHVA announcement using the SOHVA button as

follows:

1. MAKE intercom call AND HEAR busy tone. If

called station is on outside line, ring-back tone is heard, but SOHVA is still available.

2. SELECT

tone bursts.

SOHVA

AND HEAR several quick

J Doe Is Busy

SOHVA

CAMP

3. MAKE announcement (busy tone means that

your SOHVA has been denied through system programming or that the called party has blocked your SOHVA).

4. WAIT on line for reply (either verbal or LCD reply).

Making aSOHVA

30 Attendant Manual - DSU II Digital Expandable System

Page 39

GCA70-245 Making Calls

The receiving station can respond to the announcement in a verbal or non-verbal manner. They affect a verbal response by pressing and holding the MUTE button and speaking into

I Will Call Back

Wed 10:42

the handset. They effect non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). The announcing station is automatically disconnected after the response message is displayed.

Receiving anLCDReply

Attendant Manual - DSU II Digital Expandable System 31

Page 40

Making Calls GCA70-245

Camping On and Queuing

Busy or Idle Station, Automatic Callback

If the telephone you have called on an intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before).

To camp on at a busy or no answer station,

1. MAKE intercom call.

NOTE: If you make a call in the voice-announce mode and receive no answer at

the called station, press INTERCOM before selecting camp-on at that station.

button in order to

CAMP

2. SELECT

3. Your telephone immediately hangs up. When

the telephone you called becomes idle, your telephone will ring with five short ring bursts.

4. PRESS INTERCOM when you hear the ring

bursts. The other telephone will start ringing.

To cancel automatic ringback,

1. PRESS INTERCOM AND DIAL #6.

To camp on at a station with a Do Not Disturb condition set,

1. MAKE intercom call.

2. SELECT

longer set in the Do Not Disturb mode.

CAMP

. A callback will occur when called station is no

CAMP

J Doe Is Busy

SOHVA

Selecting Camping

Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call waiting tone to that busy telephone and wait on the line for an answer.

CAMP

32 Attendant Manual - DSU II Digital Expandable System

Page 41

GCA70-245 Making Calls

To camp on when you hear a busy signal,

1. SELECT

2. SELECT

NEXT CWAIT

until

CWAIT

appears.

J Doe Is Busy

CWAIT

OVER

MSG

3. WAIT on line for reply.

4. Called party can place the current call on hold

or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

BUSY

To Wait For

Callback...

...Select CAMP

and Disconnect

To Send Call

Waiting Tone...

...Select CWAIT

and Wait for Reply

Your

Station

Sending CallWaitingSignal

NO ANSWER

To Wait For

Callback...

...Select CAMP

and Disconnect

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Busy station

hears tone

and may respond

or ignore.

When any activity

occurs at station,

your call is

connected.

Idle

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

When idle,

your call

is connected.

Busy

Station

Camping OnOptions

Attendant Manual - DSU II Digital Expandable System 33

Page 42

Making Calls GCA70-245

Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override)

You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled, an error tone sounds and screen options remains displayed.) Conditions for executive override are as follows:

Calling station has class of service that enables busy override.

Calling station is switched to override voice path.

When the calling party dials the override code, the called party receives six tone bursts. The called party may respond and will be heard by the calling station and outside party.

To override an in-progress call at another telephone,

1. MAKE intercom call AND HEAR a busy signal.

2. DIAL

OVER

3. JOIN in-progress call.

To override a Do Not Disturb condition at another station,

1. SELECT

called station.

2. SPEAK your announcement (if in voice-first mode) OR HEAR

ring-back tone (if in tone-first mode).

NOTE: This action disables DND condition at the other telephone until DND is

reset.

*03 OR SELECT

(all parties will hear several tone bursts).

to disable the Do Not Disturb condition at the

OVER

until you can SELECT

34 Attendant Manual - DSU II Digital Expandable System

Page 43

GCA70-245 Advanced Call Handling

Advanced Call Handling

Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.

To queue for a line group,

1. PRESS INTERCOM.

2. DIAL line group access code (9, 81, 82, 83).

3. HEAR busy tone.

4. DIAL

5. When line group is free, your telephone sounds several short ring

bursts.

6. LIFT the handset, LISTEN for dial tone AND MAKE call.

To cancel line group queuing,

1. PRESS INTERCOM, DIAL #8 AND HANG UP.

To queue for a line that appears on your telephone,

1. PRESS HOLD.

2. PRESS line button of busy line.

3. HEAR short tone.

4. When the line is free, your telephone sounds five short ring bursts

telling you that you can use your line.

5. LIFT handset to answer. If you no longer need the line, ignore

the ring burst.

*8 and hang up.

Attendant Manual - DSU II Digital Expandable System 35

Page 44

Advanced Call Handling GCA70-245

Call Transferring

Screened Call Transfers

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another

telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically

placed on hold).

3. DIAL extension number of telephone to receive

transfer, OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR

HANG UP.

Push T/C To CONF

SPKR To Transfer

Selecting aTransfer

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

If the intercom party is busy, take one of the following steps (if made available at

J Doe Is Busy

SOHVA

CAMP NEXT

Unable toTransfer

your telephone by installer programming):

1. SELECT

2. SELECT

the intercom party that a call awaits,

3. SELECT

cation at the called station.

4. SELECT

5. SELECT

join the call in progress.

36 Attendant Manual - DSU II Digital Expandable System

RECON SOHVA

MSG

CAMP OVER

to reconnect the call to your station, to interrupt the call and tell

to leave a message-waiting indi

to camp-on to that station. to override the busy signal and

J Doe Is Busy

RECON

More Transfer Options

OVER

MSG

Page 45

GCA70-245 Advanced Call Handling

If the intercom party does not answer their

telephone when ringing, take one of the following steps:

J Doe

CAMP MSGTRACK

1. SELECT

2. SELECT

cation at the station.

to Camp-on to that station.

CAMP

to leave a message-waiting indi

MSG

No AnswerFromJ Doe

Unscreened Call Transfers

Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them. The unscreened transferred call appears at the other station where it rings if that station is idle or automatically camps-on and awaits an answer if that station is busy.

To transfer an unscreened call to another system telephone,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in speakerphone mode), OR

HANG UP. The transfer will ring at the called telephone.

The call automatically rings back to your station after a programmed recall period. There is no limit as to how many calls that can be camped onto another station.

If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:

1. PRESS HOLD to place the call on hold at your

telephone.

2. SELECT

3. SELECT

Attendant Manual - DSU II Digital Expandable System 37

to return to the call.

ANS

to retry the transfer.

SEND

Recall Line 2

SEND

Attempted Transfer ofLine

2 To J Doe IsRecalling

HOLD

ANS

Page 46

Advanced Call Handling GCA70-245

Conferencing

Creating a Conference Call

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combina tion of outside lines and intercom parties.

NOTE: When setting up a conference call with outside lines and internal tele

phones, you must call the outside lines first.

To set up a conference call that includes both outside lines

and intercom parties, outside lines alone, or intercom parties alone,

1. MAKE first call.

2. PRESS TRNS/CONF (call is placed on hold

automatically).

3. MAKE next call.

4. PRESS TRNS/CONF to establish conference.

5. REPEAT the last three procedures to add up to

two more parties, establishing a 5-party conference (including yourself).

To continue conversation on remaining line after other outside lines have dropped out of conference,

1. PRESS the line button of the remaining party.

Push T/C To CONF

SPKR To Transfer

Setting aConference

Conference

J Doe J Smith

To retrieve a line from hold and bring that

Active Conference

party back into the conference,

1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.

38 Attendant Manual - DSU II Digital Expandable System

Page 47

GCA70-245 Advanced Call Handling

Unsupervised Conference Calls

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsupervised conference” call.

To drop out of a conference call between you and two

outside lines (creating an unsupervised conference),

1. DIAL # AND HANG UP(lines remain lighted/in use until

one or both outside parties disconnect).

To rejoin an unsupervised conference between two outside

lines,

1. PRESS one of the lighted buttons where conference is taking

place.

Managing a

Conference

Other

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Call

ToRemoveaCaller

From A Conference...

...Select Line Button

and Disconnect Line.

Managing aConferenceCall

ToAddaCaller

to a Conference...

Other

Station

... Press TRNS/CNF.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

To D ro p O u t of

A Conference...

Your

Station

...Dial #.

Attendant Manual - DSU II Digital Expandable System 39

Page 48

Advanced Call Handling GCA70-245

Call Parking

You can place a call on hold in the system so that it can be answered from any station, even though that station may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.

You park calls in predefined zones and then retrieve them by dialing an intercom feature code or by pressing a preprogrammed call park button. The system can hold up to nine calls in park zones (also referred to as orbits) where they are retrievable by all users in the system.

To place a call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit),

1. While on the call, PRESS INTERCOM AND DIAL

2. DIAL code for park location (orbit) (

1–9).

3. REMEMBER the code for later use OR MAKE IT KNOWN to

those who need to know in order to retrieve the call.

To retrieve a call that was placed on hold in the system

for orbit

(parked),

1. From any station, PRESS INTERCOM AND DIAL#.

2. DIAL code for orbit 1–9 (

91to99

Handling Park Recalls

If a call remains unanswered after the park recall time has ended, the system returns the call to the parking station where it rings. If that telephone includes an LCD display, a message appears on the display that shows the line number. The system installer sets the call park recall times.

To answer a park recall,

1. SELECT

. The call will then connect to your station.

ANS

40 Attendant Manual - DSU II Digital Expandable System

Page 49

GCA70-245 Advanced Call Handling

To place a park recall on hold at your

station,

1. SELECT

. After the call remains on

HOLD

Recall Li

HOLD ANS

hold for a period of time, it rings back to your telephone as a hold recall.

ABC

GHI

JKL

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Other

Stations

Outside

DEF

MNO

Caller

SHIFT

HOLD

Your

Station

If the Parked Call

Is Not Answered

To Place Call

In a Parking Orbit...

...DIAL and

WithinaSetTime,

It Recalls To Your

Station

Orbit Number

(91-99)

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

TAP

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

OPER

SHIFT

HOLD

TAP

Parking

Orbit

To R e tr i ev e a

Parked Call From

Any Other Station...

...DIAL # and

Orbit Number

(91-99)

Parking Calls

Attendant Manual - DSU II Digital Expandable System 41

Page 50

Advanced Call Handling GCA70-245

Call Forwarding

Forwarding a Call

You can forward the calls that normally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be programmed by you locally at your station. For example, you can forward just your prime line and intercom calls or forward every call that rings at your station.

For each internal call received while call forward is enabled, the forwarding telephone sounds a ring reminder (short tone burst) to remind the users that their calls are being forwarded.

To forward your calls,

1. SELECT

2. SELECT

OPTIONS

until

CFWD

appears.

Call Forward

PERS ALL

3. SELECT

4. SELECT calls, OR SELECT

5. SELECT

CFWD

for prime line and intercom

PERS

to enable call forwarding.

SET

for all calls.

ALL

6. DIAL extension number of telephone to receive your forwarded calls.

7. PRESS SPEAKER to end. (Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening).

Selecting CallForwarding

Call Forward

SET CLEAR

Call ForwardingOptions

42 Attendant Manual - DSU II Digital Expandable System

Page 51

GCA70-245 Advanced Call Handling

To cancel call forwarding,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS NEXT CFWD PERS

calls, OR SELECT

5. SELECT

CLEAR

6. PRESS SPEAKER to end.

until

CFWD

appears.

for prime line and intercom

for all calls.

ALL

to disable call forwarding.

24 12:35

MON FWD to J Doe

Call ForwardingActive

The installer can assign a call forward button to individual telephones. If your telephone has a call forward button available at a programmable button location that includes an associated light, the light turns on when you press the button.

Your LCD display shows a call forwarding message along with the extension number or name of the station receiving the forwarded calls.

Forward Only Your

Prime Line and

Intercom Calls

PERS

GHI

PRS

TUV

OPER

SHIFT

HOLD

ABC

DEF

JKL

MNO

WXY

TAP

ALL

Internal

Forward

Station

Caller

Your

Station

Forward All Calls

That RIng At Your

Station

CFOS

Forward Calls

To a Location Outside

Your System

External Forward

Station

Call ForwardingOptions

Attendant Manual - DSU II Digital Expandable System 43

Page 52

Advanced Call Handling GCA70-245

Call Forward Outside System (CFOS)

The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line groups. Since CFOS involves outbound calls, those calls are subject to all line access and toll restriction normally imposed on your calls.

You activate or deactivate CFOS by dialing a feature code or pressing a prepro

grammed button. Once you activate CFOS, you select the outbound line or line group in any of the normal line selections methods. You also designate the forward destination by dialing the number or pressing a speed dial button. (If you do not make a line and destination choice, the system uses the most recently used selections.)

To activate the CFOS feature,

1. PRESS INTERCOM *07.

2. PRESS the speed dial button programmed with the target number, OR SELECT a line AND DIALnumber (max 16 digits).

3. PRESS HOLD for Pause OR PRESS TA P for Flash.

4. PRESS SPEAKER to end.

NOTE: CFOS must be initiated by installer programming.

To deactivate the CFOS feature,

1. PRESS INTERCOM #07.

* Comdial has taken reasonable step in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unau thorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability,and makes no warranty, express or implied, relat ing to unauthorized or fraudulent access or use, or unaccounted-for access or use.

44 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Nonverbal Messaging

Nonverbal Messaging

Station-to-Station Message Delivery

When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. This light indicates that you have requested a callback. The system automatically turns the light off if a successful callback is made.

If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is programmed. The central message desk (usually the system attendant) takes your message and turns on the message waiting light of the telephone that you originally called. If there is no central message desk assigned, no action will occur.

To turn on message light,

1. MAKE intercom call AND RECEIVE no answer.

2. DIAL

To turn off message light,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of telephone (BLF light turns off).

If you are the recipient of a station-to-station message

*7 (BLF light at called station flutters).

#7.

reminder (a BLF light is fluttering), answer it as follows:

1. PRESS DSS/BLF button associated with lighted BLF light.

Attendant Manual - DSU II Digital Expandable System 45

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Nonverbal Messaging GCA70-245

Message Waiting Light and Messaging

A special feature access code allows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automatically call the station that turned it on. Stations that include an LCD display show the source of the message.

The installer can program one station as the central message desk and arrange it for exclusive message waiting control. The central message desk user (often the system attendant) can control message waiting lights and deliver messages to and from all other stations in the system.

To turn on the message waiting light at another telephone when that station is busy,

1. HEAR the busy tone AND REMAIN on the line.

J Doe Is Busy

CWAIT

OVER

MSG

2. SELECT

3. SELECT

4. HANG UP handset.

To turn on the message waiting light at another telephone

NEXT MSG

Delivering aMessage

when that station rings with no answer,

1. SELECT

2. HANG UP handset.

MSG

46 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Nonverbal Messaging

To turn on the message waiting light at an idle telephone,

1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGE for Impact SCS models.

2. DIAL extension number of station to be alerted. The message waiting light of called station will flash.

To turn off the message waiting light at a busy or idle

station,

1. PRESS INTERCOM AND DIAL #3 OR PRESS MESSAGE for Impact SCS models.

2. DIAL extension number of station that was alerted. The message waiting light of called station will turn off.

To turn off the message waiting light during

message-delivering conversation,

1. PRESS INTERCOM.

To receive a message at an alert

1. OBSERVE flashing message waiting light.

2. PRESS INTERCOM AND HOLD OR PRESS MESSAGE for Impact SCS models. Connection to the station that left message is automatic.

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Nonverbal Messaging GCA70-245

LCD Message Delivery

You can set standard and system supplied custom display messages by dialing a specific code at your telephone. When another user places a call from an LCD speakerphone, the preset LCD message from your station will flash on the caller’s LCD. When you set a message, the intercom light at your telephone flashes to indicate that the feature is active.

To turn message on,

1. PRESS INTERCOM.

2. DIAL

3. DIAL the desired number from your message list. The default messages of “Back At” and “Call” may be used:

4. PRESS SPEAKER to end message. Intercom light flashes steadily.

To turn off message and your intercom light,

1. PRESS INTERCOM.

2. DIAL

*02.

•

For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon.

•

For default message 2, which is “Call,” dial the telephone number of where you will be.

#02.

48 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Nonverbal Messaging

LCD Message List

(Write attendant supplied messageshere)

Dial Code Message

Back At

Call

Attendant Manual - DSU II Digital Expandable System 49

Page 58

Nonverbal Messaging GCA70-245

Assist Button Message Delivery

If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display.

To send a message for assistance,

1. PRESS ASSIST button that you have programmed.

2. PRESS DSS/BLF of the telephone user you need help from. (This is not necessary when the desired extension number was stored along with the ASSIST button programming.)

3. If the assisting telephone is idle, a ring burst sounds and a mes sage appears in its display. If it is busy, the message appears when it becomes idle.

For instructions on programming an ASSIST button, see page 61 in the Programming chapter.

Response Message Delivery

By programming a RESPONSE MESSAGE button on your LCD speakerphone, you can respond with a message to many calling situations. (See page 58 for instructions on programming a dedicated RESPONSE MESSAGE button).

To send an LCD message when you call and receive busy signal or no answer,

1. While still on the call, PRESS the appropriate RESPONSE MESSAGE button to send a message to the other telephone.

To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1. HEAR the SOHVA tone or voice announcement in your handset or headset.

2. PRESS the appropriate RESPONSE MESSAGE button to send a preselected message to the calling telephone.

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GCA70-245 Programming

DSS Numbers

Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial it with the press of one button, or pick up or hold calls at that station quickly and conveniently.

To store an intercom extension number as a DSS number,

proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. PRESS programmable button to choose location.

5. DIAL extension number.

6. PRESS next location button AND STORE next DSS number.

Programming

until

appears.

DSS

OPTIONS NEXT DSS

Dial Extension

Designating anExtension

7. REPEAT the previous step until all DSS numbers are stored, OR PRESS SPEAKER to end.

CAUTION

Do not attempt to program interactive buttons; doing so can cause the

system to make features unavailable. If you inadvertently program interac

tive buttons, you can retrieve their functions in the following manner:

1. PRESS INTERCOM

2. PRESS desired interactive button to reprogram

3. DIAL

Attendant Manual - DSU II Digital Expandable System 51

91, 92,or93 to program buttons from left to right.

**1

Page 60

Programming GCA70-245

Autodial And Speed Dial Numbers

Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.

Autodial and speed dial buttons can store up to 16 digits plus an intercom or line selection. Stored digits include 0–9, S and #. The system stores a pause at any point where the HOLD button is pressed, and stores a hookflash at any point where the TAP button is pressed.

NOTE: The Federal Communications Commission (FCC) requires that when

programming emergency numbers and (or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

Outside numbers and feature codes are commonly referred to as autodial numbers when stored at the programmable button locations; however, they are referred to as personal speed dial numbers when stored at the 10 keypad number locations.

To store an outside number or a feature code as an autodial or speed dial number,

ADIAL

SDIAL

Choosing Mode

follow the display prompts and proceed as follows:

1. SELECT

2. SELECT displayed.

3. SELECT ming, OR programming.

4. PRESS programmable button or keypad button to choose storage location.

52 Attendant Manual - DSU II Digital Expandable System

OPTIONS NEXT

ADIAL

SDIAL

until

to choose autodial program

to choose speed dial

ADIAL

and

SDIAL

Select Location

Selecting aLocation

Page 61

GCA70-245 Programming

5. SELECT line button to dial out on or press INTERCOM. —OR—

If your system provides line groups, dial 1, 2, 3,or4 for line group 1, 2, 3, or 4, or dial 0 to have the system automatically choose the line for you.

6. DIAL any number up to 16 digits long (include needed).

* and # if

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Programming GCA70-245

NOTE: You may need a pause between numbers to compensate for differences

in response time between your system and the host system (ask your atten

dant about this). To store a pause, press HOLD , then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing. Also, you may need to erase the typed digits appearing in your display to correct them. If you do, select BKSP once for each digit to be removed.

7. SELECT

to store number.

SAVE

8. PRESS next location button AND STORE next

number.

9. REPEAT previous step until all numbers are stored, OR PRESS SPEAKER to end.

918049782200 SAVE

BKSP

Entering aNumber

Speedial andAutodialProgrammable Locations

54 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Programming

Feature Access Codes

In addition to the system features which may be programmed using the interac tive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.

To store a system feature access code,

1. SELECT

2. SELECT

3. SELECT

OPTIONS NEXT SDIALorADIAL

until

option appears.

SDIAL

4. PRESS programmable button OR dial pad but

Select Location

Choose aLocation

ton (0–9) to choose storage location.

5. DIAL access code associated with feature.

NOTE: Access codes are listed in Appendix C, Quick Reference Guide -

DSU II Digital Expandable Systems found on page101.

6. SELECT

7. REPEAT previous steps until all numbers are stored, OR SELECT

to store the number.

SAVE

EXIT

Enter Number

8. PRESS SPEAKER to end.

As you program numbers, fill in the identification strips on your telephone.

NOTE: The telephone system allows only one autodial number at a programma

Dial theAccessCode

ble button; however, you can store an autodial number or feature code at a second level of a location where a DSS is already stored; just repeat the pro

gramming procedure.

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Programming GCA70-245

As you program numbers, fill in the identification strips on your telephone as well as these tables.

Autodial Numbers, Featuresor DSS Locations

(Programmable Buttons)

113 214 315 416 517 618 719 820 921

10 22

11 23

12 24

Personal Speed DialNumbers

(Keypad Buttons)

16 27 38 49 50

56 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Programming

Feature Buttons

If you find that you are using certain miscellaneous features often, access buttons may make operation easier. To create feature buttons, use the interactive buttons to select the feature you want to store, and then store the feature on a program mable button (see the instructions on the next page).

Account Code Button (

for call record purposes.

Automatic Call-Back (Camp On) Button (

system to ring your and another’s telephones as soon as their telephone becomes idle.

Call Forward Button (

of your calls to another telephone.

Call Park Orbit Button (

pick up.

Do Not Disturb Button (

ringing your telephone.

Page Button (

Privacy Button (

Saved Number Redial Button (

number.

Voice-Announce Block Button (

ments.

Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations - DSU II Digital Expandable Systems on page 105.

PAGE

CFWD

)—provides one-button access to paging.

)—releases privacy for current call.

PRIV

)—allows you to enter an account code

ACCT

)—arranges the

CAMP

)—provides one-button forwarding of all

)—places a call in a system hold for

PARK

)—prevents other telephones from

DND

)—redials saved last-dialed

SAVE

)—blocks voice announce-

VAB

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Page 66

Programming GCA70-245

To create standard feature access buttons proceed as

follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS NEXT FEAT NEXT

until

FEAT

appears.

until desired feature choice is

displayed.

5. SELECT one of the buttons below the currently

displayed selections to choose your desired selection.

6. RESPOND to any menu prompts associated with feature (such as

designating a Zone for

PAGE

7. PRESS programmable button for storage

location.

8. SELECT

choice is displayed or until

until next feature

EXIT

is displayed.

9. REPEAT last two steps until all feature buttons are programmed, OR SELECT

EXIT

to end.

Be sure to record the function of programmed buttons on your telephone’s paper designation strip.

To clear a feature button assignment,

Program Button

DND PRIV NEXT

Selecting aFeature

Page

ZONE

ALL

Responding toSelections

Required forPaging

1. REPEAT the above procedure, BUT SELECT

CLEAR

before

selecting storage location button.

58 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Programming

Response Message Button

Response messaging allows you to reply in a non-verbal manner to a voice announce or tone-signaled intercom call or to a subdued off-hook voice announce call if the intercom caller is using an LCD speakerphone. You can press a programmable button in response to an intercom call and send a message to be shown on the display of the calling station.

To assign a button for nonverbal response:

1. PRESS INTERCOM AND DIAL **1.

2. PRESS the programmable button you want to use for message access.

3. DIAL

4. DIAL a message number (

NOTE: Programmed messages available for use are created by you, the system

attendant and are listed in a table on page 49.

5. PRESS SPEAKER to end.

Transfer Button

This program lets you set up a button to be used for transferring to a third party. Most often, this feature is used for transferring calls you wish to retain to voice mail.

To assign a “transfer to voice mail” button:

1. PRESS INTERCOM AND DIAL **1.

2. PRESS the programmable button you want to use.

3. DIAL

4. DIAL extension number.

5. 0 through 9).

5. PRESS SPEAKER to end.

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Programming GCA70-245

Subdued Off-Hook Voice Announce (SOHVA) Button

This feature allows you to program a button at your station that you must press before delivering a SOHVA call. This SOHVA enabled button allows you, after hearing a busy signal, to decide whether to interrupt the called party in a SOHVA manner. If you decide to interrupt the call, you can press the button and complete the SOHVA call. This button, along with SOHVA groups, allows greater control of the callers that are allowed to make SOHVA calls and of the situations in which they are allowed to make them.

To program a SOHVA button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS desired programmable button.

3. DIAL

4. PRESS SPEAKER to end programming.

Group Listening Button

Group listening allows others to listen to a conversation over your telephone speaker while allowing the distant party to hear only that conversation that is sent through the handset speaker.

To program a group listening button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS desired programmable button.

3. DIAL

4. PRESS SPEAKER to end.

98.

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GCA70-245 Programming

Assist Button

This feature allows you to program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display. You can send a message while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call. For example, a customer service representative could request assistance from a supervisor while talking to a problem caller. The supervisor, upon receiving the tone and noting the display message, could perform an executive override or service observing action to join the call or monitor it.

To program an assist button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS programmable button you want as assist button.

3. DIAL

4. CHOOSE from one of the following options to

select the type of message that will be delivered with the ASSIST button:

5. IF one particular station must always receive message, DIAL

extension number of that station.

6. PRESS SPEAKER to end.

•

DIAL * to choose system-provided message (

ASSIST

ber of station sending message)

•

DIAL keypad number ( 1 , 2 , 3 etc.) to choose preprogrammed message (see attendant or table on page 49 for list of LCD messages).

plus name or extension num-

MON

Assist J Doe

Default CallforAssistance

24 12:35

Attendant Manual - DSU II Digital Expandable System 61

Page 70

Automatic Redial Button

You can automatically redial a busy number or unanswered call by activating this feature. Once you activate automatic redial, your station selects the line, automat ically dials the number, and waits for a response. It will do this twice unless you deactivate the feature by pressing that button or another button or by lifting the handset.

The automatic redial button is a designated programmable button position and the user must program its location to make it active.

To program a button on your telephone for redialing calls

you make that are either busy or do not answer,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS programmable button.

3. DIAL

4. PRESS SPEAKER to end.

62 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Other Features

Line Groups

Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-service arrangement.

To access a system line group,

1. PRESS INTERCOM.

2. Dial desired line group access code:

Other Features

Line Group AccessCodes

Line Group Default Code

3. LISTEN for outside dial tone.

4. DIAL desired number.

Attendant Manual - DSU II Digital Expandable System 63

Page 72

Other Features GCA70-245

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, and the group listening mode.

There are four ringer loudness levels

(plus an off position). Set these levels as follows:

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness you desire. The ringer sounds once for each change as an example of the current setting.

Impact SCSVolume Buttons

NOTE: If you set the ringer to the

ring burst once for each call you receive at your station while the ringer is off.

There are eight speaker loudness levels. Set these levels

position, your telephone sounds a short

OFF

for the current call as follows:

1. While on a call and in speakerphone mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness

that you desire.

There are at least eight handset loudness levels that you can set for the current call as follows:

1. While on a call and in handset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you

desire.

NOTE: When the call ends, the system resets the loudness of all future calls to

the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

64 Attendant Manual - DSU II Digital Expandable System

Page 73

GCA70-245 Other Features

There are at least eight eadset loudness levels that you can

set for the current call as follows:

1. While on a call and in headset mode,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness that you desire.

There are eight group listening

loudness levels. Set the level for the current call as follows:

1. While on a call and in the group listening mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.

Impact VolumeButtons

Muting YourSpeakerphone

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

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Page 74

Other Features GCA70-245

Default Volume Control

When you change the loudness, that change remains in effect until you change it again (referred to as default setting).

Set the speaker, headset, handset, or

group listening loudness for all future calls using the following steps:

1. PRESS INTERCOM.

2. CHOOSE speaker, headset, handset, or group listen mode to be affected.

3. While in that mode, PRESS VOLUME UP OR VOLUME DOWN to adjust loudness.

4. DIAL the last setting for all future calls (until it is changed again).

5. REPEAT this procedure in each mode until all default volume levels have been properly set.

**5 to hold the loudness at

Impact SCSVolume Buttons

NOTE: You may adjust the volume of a call in any mode (over speaker, headset,

handset or group listen), at any time during the call, by pressing VOLUME UP or VOLUME DOWN. When the call ends, the volume of all future calls is reset to the programmed (default) setting.

Impact VolumeButtons

66 Attendant Manual - DSU II Digital Expandable System

Page 75

GCA70-245 Other Features

Background Music

If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements.

To turn the music on,

1. SELECT

2. SELECT

3. SELECT

4. SELECTON.

5. PRESS SPEAKER to end (the speaker light turns on when background music is on).

6. ADJUST music volume with the volume buttons.

To turn the music off,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. PRESS SPEAKER to end (the speaker light turns off when back ground music is off).

OPTIONS NEXT MUSIC

OPTIONS NEXT MUSIC OFF

until the

option appears.

MUSIC

option appears.

MUSIC

ON OFF< PREV

Setting BackgroundMusic

Background Music

Attendant Manual - DSU II Digital Expandable System 67

Page 76

Other Features GCA70-245

Do Not Disturb Condition

You can set your telephone to a do not disturb mode using the designated interac tive or programmable button. The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones. Under the DND condition, an outside call forwards to another station according to the call forwarding feature. An intercom number call doesn’t ring a DND station and the system sends a fast busy signal to the caller to distin guish the DND condition from a standard busy line. No paging announcements are received on the DND station. Even though your station is in the DND mode, you can still make outgoing calls and access other features.

To enable DND, proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECTON.

5. SELECT

6. PRESS SPEAKER to end.

To disable the DND condition,

1. REPEAT the above procedure, BUT SELECT

OFF

OPTIONS NEXT DND

EXIT

instead ofONat step 4.

until the

option appears.

DND

Do Not Disturb

ON OFF< PREV

Setting DoNotDisturb

24 12:35

MON

Do Not Disturb

To set a Do Not Disturb condition at your

Station WithDNDSet

telephone when a call rings at your station,

1. Hear ringing and notice incoming call information in display.

2. PRESS programmed DO NOT DISTURB button. (See Feature Buttons section on page 57 for programming instructions.)

68 Attendant Manual - DSU II Digital Expandable System

Page 77

GCA70-245 Other Features

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

To enter account code on an incoming call,

1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).

2. IF not available, PRESS INTERCOM AND DIAL is automatically placed on hold).

DIAL Account Code. Your telephone automatically returns to the

call after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

To enter account code on an outgoing call,

1. DIAL 9 OR other line button (the display will prompt for “Account Code” if programmed to do so).

2. PRESS INTERCOM (call is automatically placed on hold) and

DIAL

button.

3. DIAL Account Code.

4. LISTEN for dial tone AND DIAL number you are calling.

NOTE: See Feature Buttons section on page 57 for instructions on program

ming a dedicated ACCOUNT CODE button.

*04 OR PRESS programmed ACCOUNT CODE

*04 (call

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Page 78

Other Features GCA70-245

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

Your system installer can interface a dedicated paging port or a spare line port with an external paging amplifier. You can then access the paging amplifier and select specific zones for paging, if applicable, by dialing codes on your station. The dedicated paging port does not support any “talk-back’ capability even if such a feature is provided by the external equipment. Your system installer can also arrange a line port for external paging interface. The system precedes an announcement through the paging port with an alerting tone and installers can choose between an intercom tone or a DTMF signaling tone for this paging alert tone. They usually choose the intercom tone for a soft alert and choose the DTMF tone for a loud alert.

If your system provides an external paging unit,

1. LIFT handset.

2. PRESS INTERCOM AND CHOOSE one of the following options:

•

DIAL extension number of station equipped and enabled for paging (see programming section of this user’s guide), or

•

PRESS paging button assigned by the installer, or

•

DIAL 89 for special paging port.

3. MAKE announcement.

4. HANG UP to end.

All-call paging allows you to receive announcements through the station speaker at once. The system can also send all-call paging to the paging port where it applies it to the input of an external paging amplifier. Origination of announce ments must be via your station handset. The system installer enables your station’s ability to receive and originate all-call paging at a station.

Zone paging allows groups of stations to receive announcements through the station speakers. Your system installer can enable zone paging in up to four different zones. Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier. Installer’s control the ability of each station to originate and/or receive a page and the arrangement of the paging into different zones.

70 Attendant Manual - DSU II Digital Expandable System

Page 79

GCA70-245 Other Features

If your system provides all-call or zone paging,

1. LIFT handset.

2. PRESS INTERCOM.

3. DIAL for zone 1, 2, or 3.

4. MAKE announcement.

5. STAY on line if awaiting a reply (known as Meet-Me page), OR HANG UP to end.

You can dial a special code number in response to an all-call or zone page and be connected to the paging party in a private conversation. All-call or zone paging is provided to the stations through the station class of service programming.

To make a reply to a Meet-Me page,

1. LIFT handset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

4. Meet paging party on line.

87 for all-call, OR DIAL 84, 85, or 86

88.

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Page 80

Other Features GCA70-245

Tracker Paging System

When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

If you have a Tracker pager assigned to your personal intercom number, you can receive messages that someone else sends you. The system automatically installs the Tracker pager for your use; however, you can disable it when you do not wish to receive paged messages and when you leave at the end of your day. Of course, if you do disable your Tracker pager at the end of your day, be sure to enable it at the beginning of your next day.

To enable a Tracker Pager at your station,

1. PRESS INTERCOM.

2. DIAL

To disable a Tracker Pager at your station,

1. PRESS INTERCOM.

2. DIAL

To send a call back message to someone’s Tracker Pager

*06.

#06.

after receiving a ring no answer,

1. MAKE an intercom call to someone and receive no answer.

2. PRESS programmed TRACK button OR DIAL

3. After your station returns to idle* hang up handset or press SPEAKER to end. The Tracker Pager system will transmit your station extension number to called party’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.)

* If the Tracker paging system does not accept your actions, an error tone sounds at your telephone.

72 Attendant Manual - DSU II Digital Expandable System

#01.

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GCA70-245 Other Features

To send a call back message to someone’s Tracker Pager

without first calling them,

1. PRESS INTERCOM.

2. DIAL

3. DIAL station extension number.

4. HANG UP handset OR PRESS SPEAKER to end. The Tracker Pager system will transmit your station extension number to the caller’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.)

To park a call and have Tracker Pager tell someone to

#01.

retrieve the call,

1. ANSWER call AND PRESS TRNS/CONF.

2. DIAL Extension.

3. PRESS programmed TRACK button OR DIAL

4. Your display shows park orbit (91through99) and then returns to idle*.

5. Hang up handset or press SPEAKER to end. The Tracker Pager system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display. (Alphanumeric models display #91 through #99 while numeric-only mod els display -91 through -99.)

#01.

* If the Tracker paging system does not accept your actions, an error tone will sound at your telephone.

To respond when your Tracker Pager displays park orbit dialing code,

1. From any system station, PRESS INTERCOM.

2. DIAL

3. DIAL displayed orbit code (

4. RETRIEVE call.

Attendant Manual - DSU II Digital Expandable System 73

91 to 99).

Page 82

Other Features GCA70-245

Auxiliary Jack

NOTE: Some telephones have an auxiliary jack. All other model telephones use

the handset jack to plug in a headset.

The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer. You must program one of the programmable buttons to serve as an enable/disable button for each auxiliary device that is or will be connected to your telephone.

The following modes are programmable with the auxiliary jack:

· The headset mode allows you to operate your telephone with a headset

instead of as a speakerphone. Lifting the handset will turn off the headset and activate the handset.

NOTE: The recorder, external ringer, or pager requires external power.

· The recorder mode allows you to send your voice and that of the distant

party to a tape recording machine.

· The ringer mode allows an external speaker to sound the ringing of your

telephone.

· The pager mode allows an external paging device to sound all voice

announcements (all-call, zone paging, voice-announced intercom calls) sent to your telephone.

Connectors On Bottom Of Telephone

Line Cord

Auxilliary

Jack

Handset

Auxiliary JackLocation

74 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Other Features

Program the enable/disable buttons (at any blank

programmable button location) as follows:

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button.

4. DIAL a feature code

5. PRESS TRNS/CONF.

6. REPEATEDLY PRESS programmable button AND DIAL sepa- rate codes until all four buttons are programmed, OR PRESS SPEAKER to end.

To use a feature button,

1. PRESS desired button to enable mode. The display denotes the feature and shows it to be enabled.

2. To disable any active mode, press the corresponding feature button to alternate off.

**1.

•

94 = Headset Button,

•

95 = External Ringer Button,

•

96 = Tape Recorder Button,

•

97 = External Pager Button.

CAUTION

With the exception of a headset microphone, do not connect the audio output

of any external device to the auxiliary jack. Also, do not connect the tip and

ring leads of a telephone line to the auxiliary jack. Do not connect any de

vices to the auxiliary jack other than those mentioned above.

Attendant Manual - DSU II Digital Expandable System 75

Page 84

Other Features GCA70-245

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

To maintain the extension number and programming

features from the old location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the system

automatically defaults to the programming from the previous location.

To assume the extension number and programming features from the new location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the features from the new location).

76 Attendant Manual - DSU II Digital Expandable System

# while the

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GCA70-245 Other Features

Monitoring A Conversation Between Two Telephones (Service Observing)

If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook.

To monitor another station at any time,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of telephone to be monitored.

4. PRESS SPEAKER to end monitoring.

Your system installer may also program a dedicated SERVICE OBSERVE button that may be used in place of the feature access code.

#03.

Switching The Dialing Mode Between Pulse And Tone

If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing. The system will switch back to pulse dialing when you end your call.

You can store a from pulse to tone where needed in a number sequence.

To convert to tone dialing at any time during dialing or while on an active call,

# as part of a speed dial number to cause an automatic switch

1. DIAL #.

Attendant Manual - DSU II Digital Expandable System 77

Page 86

Other Features GCA70-245

TollRestriction Override

You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station.

After entering a TRO code at another station, you will get your own prime line or idle line preference and its accompanying toll restriction assignment. You then have 15 seconds to dial an outgoing call. Once you hang up from a call, you have 15 seconds to make another call without re-entering your TRO code. If you transfer a TRO call or place it on hold and pick it up at another station, the call belongs to the new station.

To use TRO at a station,

1. PRESS INTERCOM,

2. DIAL

3. DIAL your station extension number.

4. DIAL your TRO code number ( aS is shown).

5. Within 15 second timeout period, DIAL desired outgoing line number.

6. HANG UP handset OR PRESS SPEAKER to end call. You will have 15 seconds in which you can make another call without re-entering your TRO code.

To clear the TRO code,

1. PRESS INTERCOM,

2. DIAL

3. PRESS SPEAKER.

**6.

78 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Other Features

Dial By Name

The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name.

To use dial by name,

1. SELECT

OPTIONS

to enter the dial by name

menu.

Dial by Name

INT EXT NEXT

Selecting Option

2. From the dial by name menu, SELECT button for intercom calling, OR SELECT

INT

EXT

for system speed dial calling.

3. DIAL three digits for the first three letters of the name you want to locate (for example, dial 266 for Comdial).

4. The display shows the first existing name match to the dialed digits or shows a

No Match

mes-

sage if the system can not find a match. IF the display says

No Match,

SELECT

ENTER three new digits to select a new name.

5. SELECT

to display the subsequent

names in the list until you reach the name you need, OR SELECT

to view the name list

ALL

from the beginning.

6. SELECT

to call the displayed name.

DIAL

Alphanumeric Keypad

ABC

DEF

Enter 3 Digits

ALL PREV

Entering Digits

No Match

Searching foraMatch

GHI

PRS

Attendant Manual - DSU II Digital Expandable System 79

JKL

TUV

MNO

WXY

Page 88

Other Features GCA70-245

Programmed Button Display

Button Functions Display (Button Query)

You can cause the display to identify the function of each button on your telephone.

To button query your telephone,

1. SELECT

2. SELECT appears.

3. SELECT

4. PRESS the button in question.

5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).

OPTIONS NEXT

QUERY

until the

QUERY

option

Button Query

Press Any Button

Button Query

80 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Other Features

Data Interface Unit

The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.

If the installer has arranged your station in this manner, you can switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATAbutton provides status indications for your reference.

DATA Light TelephoneStatus

OFF Your telephone is selected for operation

On Green Your IST device is selected but is idle

On Red Your IST device is selected and is busy

Flashing Red Your IST device is ringing

To select your telephone if the DATA light is on or is

flashing,

1. Press the DATAbutton. If a call is in progress on the IST device, it transfers to your telephone if you have your telephone handset lifted or have your telephone in speakerphone mode. If you do not, the call drops.

To select the IST device if the DATA light is off,

1. Press the DATAbutton. If a call is in progress on your telephone, it transfers to the IST device if the device is off-hook; otherwise, the call drops. Your telephone still provides visual messages and indications even though its voice path is routed to the IST device.

Attendant Manual - DSU II Digital Expandable System 81

Page 90

Other Features GCA70-245

IMIST Module

Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

The IMIST module does not have its own extension number and does not

function simultaneously with the speakerphone.

NOTE: The IMIST module does not provide voltage to light a message

waiting light. Message waiting lights on devices plugged into the IMIST module will not function.

Switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATAbutton provides status indications for your reference.

DATA Light TelephoneStatus

OFF Your telephone is selected for operation

On Green Your IST device is selected but is idle

On Red Your IST device is selected and is busy

Flashing Red Your IST device is ringing

Power

scs04

IST Devic

IMIST Module

82 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Other Features

DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

When the installer assigns a DSS/BLF console to a station port, the system recog nizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them.

The DSS/BLF console will not operate in a bridged mode.

ib64x

IB64X DSS/BLF Console

Attendant Manual - DSU II Digital Expandable System 83

Page 92

Other Features GCA70-245

evelaccess buttons

Accessing The DSS/BLF Console Button Levels

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadru

pling the consoles’button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth. A light beside the appropriate button lights to indicate which level is currently active. You can use one level on the IB48X and two levels on the IB24X.

ib24x

ib48x

84 Attendant Manual - DSU II Digital Expandable System

IB24X DSS/BLF Console

IB48X DSS/BLF Console

Page 93

GCA70-245 Attendant Features

Attendant Features

LCD Message Creation

When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone within your system. Your system provides two default messages: “Back at...”and“Call...”In addition, you can add eight customized messages for system wide use, or you can create up to ten messages if you choose not to use the two default messages.

To store the LCD messages,

1. WRITE your messages on the chart on page 87 (each message

can have up to 16 characters).

2. USE the letter code table on page 87 to assign a number to each

letter.

3. WRITE these numbers on the chart line beside the message

letters.

4. PRESS INTERCOM.

5. DIAL

6. DIAL a message location number (

7. DIAL

8. COMPOSE your messages by dialing the two-digit codes that re

late to the letters.

9. DIAL

10. REPEAT steps 6 through 9 until all messages are stored.

11. PRESS SPEAKER to end.

Attendant Manual - DSU II Digital Expandable System 85

*#05.

1 , 2 , 3 , etc.).

# to clear current message.

* to save message.

Page 94

Attendant Features GCA70-245

LCD Message Creation Examples

Example: Create the message “TAKE MESSAGE”

and program it into message location number four.

1. PRESS INTERCOM, AND DIAL *#05.

2. DIAL

3. DIAL codes for message as follows:

TAKE MESSAGE

81 21 52 32 12 61 32 73 73 21 41 32

4. DIAL * AND PRESS SPEAKER to end.

Example: Create the message “I Will Call Back” and

3#.

Dialing Codesfor “TAKE MESSAGE”

program it into message location number five.

1. PRESS INTERCOM, AND DIAL *#05.

2. DIAL

3. DIAL codes for message as follows:

I Will Call Back

43 12 91 46 56 56 12 23 24 56 56 12 22 24 26 55

4. DIAL * AND PRESS SPEAKER to end.

5#.

Dialing Codesfor “I Will Call Back”

86 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Attendant Features

Letter Code Table For LCD Messages

Character Code Character Code Character Code Character Code

A 21 S 73 j 54 SPACE 12 B 22 T 81 k 55 ; 17 C 23 U 82 l 56 / 18 D 31 V 83 m 64 E 32 W 91 n 65 . 27

F 33 X 92 o 66 , 28 G 41 Y 93 p 74 : 29 H 42 Z 13 q 14 1 01

I43 a24 r75 202

J51 b25 s76 303 K 52 c 26 t 84 4 04 L53d34u85505

M 61 e 35 v 86 6 06

N62 f 36 w94 707 O63g44x95808

P71h45y96909 Q 11 i 46 z 16 0 00 R72

“

LCD Message List(* indicates default message)

Msg. Message Text Letter Codes(max. 16 characters)

1* Back At 2* Call

3 4 5 6 7 8 9 0

Attendant Manual - DSU II Digital Expandable System 87

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Attendant Features GCA70-245

System Telephone Naming

This feature lets you and other system user’s with LCD speakerphones know who is calling. You can assign either a personal name or a group name to each system telephone. This name can contain up to seven letters and will show up in the user’s display and/or in the called party’s display. Typical names could be SRVC, MKTG 1, and K SMITH.

When appropriate programming action has been taken by the installer, the display shows a second line that details the personal intercom number of the calling station.

Name the system telephones as follows:

1. USE letter code table on page 87 to compose names for all tele

phones requiring them (the system accepts up to seven letters per name).

2. PRESS INTERCOM.

3. DIAL

4. DIAL the station number of the telephone to be named.

5. DIAL

6. DIAL two-digit codes that correspond to letters in name, for

example:

7. DIAL * to continue entering station names (repeat above steps

beginning with station selection.

8. PRESS SPEAKER to end.

9. RECORD names on page 89.

*#06.

# to clear current entry.

Dialing Codesfor “J Smith”

JSmith

51 12 73 64 46 84 45

88 Attendant Manual - DSU II Digital Expandable System

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GCA70-245 Attendant Features

Station Name RecordSheet

(Copy thissheetif you need morerecordspace.)

Ext. Station Name Letter Codes

— Sample 73 24 64 74 56 35

Attendant Manual - DSU II Digital Expandable System 89

Page 98

Attendant Features GCA70-245

Night Transfer

You can transfer the day (or normal) ringing assignments of incoming lines to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, installers can arrange stations to answer any ringing outside line. This ability to answer a line from any station is activated when you enable the night transfer of ringing mode.

To set the night transfer mode from the attendant’s station,

1. PRESS INTERCOM.

2. DIAL

3. PRESS L1 (top, left-hand programmable button) to alternate the feature between on and off, OR

NOTE: Associated light will turn on when night transfer is active and will turn

off when the feature is disabled. When the system is in night transfer mode, the intercom light at station 10 and station 12 will flutter with repetitive off periods.

4. PRESS SPEAKER to end.

Because Night Transfer is a commonly used feature, you may wish to program a button to serve as the Night Transfer button.

To program a Night-Transfer button,

1. PRESS INTERCOM.

2. DIAL

3. PRESS one of the programmable buttons.

4. PRESS INTERCOM.

*#03.

•

DIAL 1 to enable OR DIAL 2 to disable.

**1.

5. DIAL

6. PRESS SPEAKER to end.

90 Attendant Manual - DSU II Digital Expandable System

*#03.

Page 99

GCA70-245 Attendant Features

Call Transfer - Voice Mail System

As the attendant, you will not always have time to hand-write messages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.

You can program your attendant’s telephone so that you will be able to transfer calls to voice mail by pressing a single button (known as the Transferto Voice Mail autodial button).

To program a Transfer to Voice Mail autodial button at your

telephone,

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button for TRANSFER TO VOICE MAIL autodial button location.

4. DIAL

5. DIAL extension number of the voice mail station port.

6. PRESS SPEAKER to end. (Label button location.)

To transfer calls to the voice mail system,

1. While on a call, PRESS preprogrammed TRANSFER TO VOICE MAIL autodial button.

2. DIAL extension number followed by “2" of party to receive voice mail message. The system will automatically dial into voice mail and direct the message to the appropriate voice mail location for later retrieval.

**1.

Call Transfer - Transferring Recalls to aSecondary Attendant Telephone

The system installer can arrange for another telephone (station 12) to serve as a secondary attendant location. When installers enable this feature, incoming calls ring at the regular (or prime) attendant’s station, but recalls from unanswered transfers or timed hold recalls will ring at both attendant stations simultaneously. Neither the prime attendant nor the alternate attendant can program the feature directly; only the installer can enable or disable the alternate attendant.

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Attendant Features GCA70-245

System Speed Dial Numbers

You can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone.

To program system speed dial numbers from the

attendant’s station,

1. PRESS INTERCOM.

2. DIAL

3. DIAL

4. DIAL

5. CHOOSE line that is to be used:

•

6. DIAL the number to be stored (32-digits maximum), PRESS HOLD to store pause (if required), AND PRESS TAP to store flash (if required).

7. PRESS TRNS/CONF to program a name:

•

8. PRESS TRNS/CONF to save the number and name.

9. REPEAT above steps (beginning with choice of storage location) to store all speed dial numbers.

*#02. 01 to 99 to choose storage location. # to clear current entry.

DIAL 90 for no line assignment (system will choose last line used at calling station or prime line if one is assigned to calling station)

DIAL 01 to 24 for lines 1–24. DIAL 91 to 94 for line groups 1–4. PRESS INTERCOM for intercom line.

ENTER digits from the Letter Code Table on page 87 to spell name (up to 16 characters allowed), OR

PRESS TRNS/CONF again to leave name blank.

10. PRESS SPEAKER to end.

92 Attendant Manual - DSU II Digital Expandable System

Comdial l Small Office-VVP for DSU II Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents