This user guide is applicable for the Impression
LCD speakerphone model 2022S-
Rev. A and
**
later using the following software cartridges on a
digital telephone system:
I0408Rev. 18A and Later
I0816Rev. 18A and Later
I1632Rev. 18A and Later
S0408Rev. 18A and Later
S0816Rev. 18A and Later
S1632Rev. 18A and Later
Attention
Comdial
communications systems to be fully interactive. Under certain conditions, some features may be incompatible with
each other and will not work simultaneously. Comdial assumes no responsibility for problems caused by incompatible
features.
The possible combinations of accessories and features are far
too numerous for us to document in this manual. Furthermore, Comdial Corporation cannot guarantee that features
will operate as described in this publication when they are
combined with other features.
®
makes every effort todesign the features in our
Contents
Contents
1 IntroducingTheLCDSpeakerphone...........1
1.1Using This Guide ...................................................... 1
9.4Storing The Feature Buttons ................................... 92
9.5Storing The Special Purpose Feature Buttons....... 94
10 TroubleshootingYourTelephone............ 97
10.1Using Your Quick Reference Guide........................ 98
Glossary................................... G–1
Index .....................................I–1
vi – Contents
Introducing The LCD Speakerphone
1
IntroducingThe LCD
Speakerphone
1.1Using ThisGuide
Chapter One provides you with a general overview of your new
speakerphone and its functions. Each of the other nine chapters in this
guide is clear and easy to follow.
The Chapters are numbered as follows:
Chapter One: Introducing The LCD Speakerphone
Chapter Two: Programming The Attendant Features
Chapter Three: Answering Calls
Chapter Four: Making Calls
Chapter Five: Holding Calls
Chapter Six: Transferring and Conferencing Calls
Chapter Seven: Using The Other Telephone Features
Chapter Eight: Sending And Receiving Non-Verbal Messages
Chapter Nine: Programming Your Telephone
Chapter Ten:TroubleshootingYourTelephone
For your convenience, a quick reference guide, a glossary, and an
alphabetical index are included in the back of this user’s guide.
Impression LCD Speakerphone – 1
Introducing The LCD Speakerphone
1.2KnowingYourTelephone’sFunctions
The Impression model 2022S-✳✳ LCD speakerphone provides many
versatile features for your use. Refer to the following list for the
features and their functions.
• Alphanumeric Display
(Liquid Crystal Display—LCD)
– Displays time, day, and date
– Keeps you apprised of the status of your telephone
– Provides programming prompts
• Hold Button
– Places a line on hold
– Stores pauses in number sequences during programming
• Interactive Buttons
– Provide quick and easy access to system features
– Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable)
• Intercom Button (ITCM)
– Selects an intercom line
– Initiates many of the telephone’s features
• Message Waiting Light (located beside the Hold button)
– Indicates that a message awaits pick up
• Microphone Opening
– Allows handsfree operation of speakerphone (speak clearly
toward microphone opening)
• Mute Button
– Allows you to respond to a SOHVA call
– Keeps the person on the line from hearing your conversation
• Programmable Buttons
– Allow you to store numbers for automatic dialing functions
– Allow you to store telephone extension numbers for Direct
Station Selection (DSS)
– Indicate which lines are either in use or on hold
– Disconnects a call when you are on a handsfree call
– Ends or c ancels programming
– Activates group listen feature
• TAP Button (will be preprogrammed for only
one of the following functions)
– Recalls dial tone, or
– Activates host system features
• Transfer/Conference Button (T/C)
– Transfers calls
– Sets up conference calls
• Volume Control (Rocker Switch Control)
– Regulates the volume of the ringer, the speaker, the handset,
the headset, and of the group listen feature
Speaker
Mute Button
T/C Button
SPKR Button
Message
Waiting Light
Hold Button
TAPButton
ITCM Button
unisyn08.cdr
LCD Display
Interactive Buttons
Programmable
Buttons
Volume Control
GHI
PRS
SPKR
HOLD
1
ABC
4
708
OPER
DEF
3
2
MNO
JKL
6
5
WXY
TUV
9
#
T/C
MUTE
ITCM
TAP
Microphone Opening
Impression LCD Speakerphone – 3
Introducing The LCD Speakerphone
1.3Using Your Speakerphone
Your Impression speakerphone is handsfree allowing you to dial a call
or answer a call-announce while on hook. Your speakerphonegivesyou
the freedom to speak to the distant party without ever lifting the
handset. After you make the initial contact, you can carry on a
telephone conversation and still be free to do other things.
During the course of a conversation, you can always switch from the
speakerphone to the handset for privacy. To do this, just lift the handset
and t alk. To return to speakerphone use, press the SPKR button and
hang up the handset.
• To manually place a call using your speakerphone,
– press the line button or the ITCM button,
– dial the number,
– when party answers, talk.
To autodial using your speakerphone, just press the
programmed buttonand talk when your party answers.
• To answer a call with your speakerphone,
– press the line button with flashing red or orange light,
– speak toward the telephone to answer the call.
• To end a call with your speakerphone,
– press SPKR.
Understanding Speakerphone Operation
Your speakerphone is activated by the sound of your voice; therefore,
the operation of a speakerphone is slightly different from the use of a
standard telephone handset. Consider all of the following guidelines
before you use your speakerphone.
4 – Impression LCD Speakerphone
Introducing The LCD Speakerphone
• Locating Your Speakerphone
– Place your speakerphone at least eight inches away from your
desk edge (the desktop helps to reverberate your voice into the
microphone).
– Do not place your speakerphone in a high-traffic area.
Background noise from voices and machines can inhibit the
speakerphone’s performance.
– Do not place anything directly beside or beneath your
speakerphone; objects in the speakerphone’s path may inhibit
the microphone’s operation.
• Using Your Speakerphone
– Speak directly into the microphone (don’t shout, but speak in a
loud and clear voice for best results).
– Remain within a three-foot radius while speaking (the
microphone may pick up your voice from a greater distance,
but within three feet provides optimal results).
– Make sure you and your distant party don’t speak at the same
time (because the voice-activated microphone overrides the
speaker, both parties speaking simultaneously may garble the
transmission).
Speaker
SPKR Button
Handset
ITCM Button
unisyn07.cdr
1
ABC
DEF
3
2
MNO
GHI
JKL
4
6
PRS
SPKR
HOLD
708
OPER
5
WXY
TUV
9
#
T/C
MUTE
ITCM
TAP
Volume Control
Microphone Opening
Impression LCD Speakerphone – 5
Introducing The LCD Speakerphone
1.4Understanding What the Lights Mean
The lights on your telephone indicate the status of lines, features, and
intercom.
• Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
– Steady red = station is in use, or in Do Not Disturb.
– Flashing red = station is receiving a call or station is
calling you.
– Fluttering red = station-to-station messaging has been set.
• Next to a line button:
– Steady green = line is in use at your station.
– Steady red = line is in use at another station.
– Flashing red = a call is coming in on this line.
– Flashing orange = your line is ringing and will be answered
when you take the telephone off hook.
– Winking green = line is on hold at your station.
– Winking red = line is on hold at another station.
– Fluttering green = line has recalled from hold at your station.
– Fluttering red = line has recalled from hold at another station.
• Next to a fixed or programmable feature button:
– Steady red = the feature is on.
– Steady off = the feature is off.
• Next to the ITCM button:
– Steady red with a quick flash = you are using your intercom.
– Flutteringred=autoredialisinuse,orsystemisinnight
mode (station 10).
– Winking red = an LCD message is set on your telephone for
others to receive when calling.
– Flashing red = another station is calling you.
• Next to the HOLD button:
– Flashing red = message awaits pick up.
– Fluttering red = automatic station relocation has been set.
6 – Impression LCD Speakerphone
Introducing The LCD Speakerphone
• Next to the SPKR button:
– On steady (with telephone on hook and busy)
= speakerphone mode active.
– On steady (with telephone on hook and idle)
= background music turned on.
– On steady (with telephone off hook and busy)
= group listen is active.
• Next to the MUTE button:
– On steady = called party cannot hear your conversation.
Mute Light
Speaker Light
Message
Waiting Light
Hold Light
Intercom Light
unisyn12.cdr
GHI
PRS
SPKR
HOLD
1
ABC
4
TUV
708
OPER
Interactive Buttons
Line Lights,
3
DEF
2
MNO
JKL
6
5
WXY
9
#
T/C
MUTE
ITCM
TAP
DSS/BLF Lights
(one for each button)
Impression LCD Speakerphone – 7
Introducing The LCD Speakerphone
1.5Understanding TheLCD Abbreviations
The following chart identifies the abbreviations that appear above your
interactive buttons on the LCD screen.
LCD ScreenFeature
ADIALAutomatic Dial
ALLAll
ANSAnswer
ARDLAutomatic Redial
BKSPBack Space
BLOCKBlock
CAMPCamp
CFWDCall Forward
CLBKCall Back
CLEARClear
CWAITCall Waiting
DARKDa rk (Contrast)
DIALDial
DISPDisplay (Contrast)
DNDDo Not Disturb
DSSDirect Station Select
EXITExit
EXTExternal
FEATFeature
FWDForward
G (followed by last number)Group
HOLDHold
HVHLDHaveHold
INTInternal
L (followed by last number)Line
Last No SavedLast Number Saved
LIGHTLight (Contrast)
MUSICB ackground Music
MSGMessage
NEXTNext Display
8 – Impression LCD Speakerphone
Introducing The LCD Speakerphone
LCD ScreenFeature
OVEROverride
P (followed by last number)Port
PERSPersonal
PREVPreviousDisplay
RECALLRecall
RECONReconnect
RINGRing Tone
S (followed by last number)Station
SAVESave Number
SDIALSpeedDial
SENDSend Transfer
SETSet
SOHVASubdued Off Hook
Two short rings = intercom call.
Single longer ring = outside call.
One short ring burst = voice announce.
Three short ring bursts = ring back from a held call, callback from a
queued call.
You can vary the ringing tone of your telephone, choosing from one of
six different rings. This way, you can identify your ring even though
you may not be close to your telephone.
Additionally, so you won’t be disturbed when you’re busy on a call and
another call rings at your station, the ring volume is subdued
automatically.
Impression LCD Speakerphone – 9
This page remains blank intentionally.
10 – Impression LCD Speakerphone
Programming The Attendant Features
ProgrammingThe
Attendant Features
2
2.1Using ChapterTwo
The main system operator, or attendant, should be familiar with all of
the information contained in this system user’s manual. The manual is
user-friendly and designed with both the attendant and the station
user’s needs in mind.
All of the chapters will prove useful to you, but if you are the system
attendant, you should closely study Chapter Two, Programming theAttendant Features, before you begin operating the system.
Within Chapter Two you will find helpful information on programming
all of the special features on your telephone that are unique to attendant
station operation.
NOTE: If possible, read all of this manual before you attempt to
operate your telephone system.
Impression LCD Speakerphone – 11
Programming The Attendant Features
2.2Creating The LCD Response Messages
When you are busy or are away from your desk, you can set a message
at your telephone that will be received by any LCD speakerphone
within your system. Your system provides two default messages:
Backat...and Call.... I n addition, you can add eight customized
messages, or you can create up to ten messages if you choose not to use
the two default messages.
NOTE: If you intend to create a responsemessage to a voice announce,
remember that this is also a message, and that it uses one of
your message locations.
• To store the LCD messages, proceed as follows:
— write your messages on the chart on page 15 (each message
can have up to 16 characters),
— use the letter code table (on page 14) to assign a number to
each letter,
— write these numbers on the chart line beside the
message letters,
— press ITCM,
—dial✳#05,
— dial a message location number (0–9),
— dial # to clear current message,
— compose your messages by dialing the two-digit codes that
relate to the letters,
—dial✳to save message,
— dial next location number, # to clear it, two-digit codes for the
message, and ✳ to save,
— repeat previous step until all messages are stored,
— press SPKR to end.
12 – Impression LCD Speakerphone
Programming The Attendant Features
Example: Create a message that will read as TAKE MESSAGE and
If you have an LCD speakerphone, this feature lets you know who is
calling you. You can assign either a personal name or a group name to
each system telephone. This name can contain up to seven letters and
will show up in the user’s display and/or in the called party’s display.
Typical names could be SRVC, MKTG 1, K SMITH.
• Name the system telephones as follows:
— use letter code table on facing page to c ompose names for all
telephones requiring them (the system accepts up to seven
letters per name),
— press ITCM,
—dial✳
— dial the station number of the telephone to be named (10–57),
—dial#to clear current entry,
— dial two-digit codes that correspond to letters in name,
—dial✴to continue entering station names (repeat above steps
beginning with station selection 10–57),
— press SPKR to end,
— record names on pages 18 and 19.
Record telephone names here. Copy this sheet formore record
space.
ExtNameExtNameExtName
18 – Impression LCD Speakerphone
Programming The Attendant Features
Station Names
ExtNameExtNameExtName
Impression LCD Speakerphone – 19
Programming The Attendant Features
2.4Setting The Music On Hold Feature
Music that is provided to outside lines while those lines are on hold can
be enabled and disabled through the attendant’s station:
• To set the music on hold feature,
— press ITCM,
—dial✴#04,
— press programmable button A1 (top location in left button
column) to alternate the feature on and off,
—OR—
dial 1 to enable,
dial 2 to disable,
NOTE: Light associated with A1 button will turn on when music on
hold is provided and turn off when the feature is disabled,
— press SPKR to end.
unisyn13.cdr
1
ABC
DEF
3
2
JKL
4
TUV
708
OPER
MNO
6
5
WXY
9
#
T/C
MUTE
ITCM
TAP
GHI
PRS
SPKR
HOLD
20 – Impression LCD Speakerphone
Programable
Button
A1
Programming The Attendant Features
2.5Setting The NightTransfer Of Ringing Mode
The day (or normal) ringing assignments of incoming lines can be
transferred to a particular station or stations for off-hour or special
purpose answering (such line/station ringing assignments are made
through class of service programming). Additionally, stations can be
arranged through class of service programming to answer any ringing
outside line. The ability to answer a line from any station is also
enabled through the night transfer of ringing mode.
• To set the night transfer mode from the attendant’s station,
— press ITCM,
—dial✳# 03,
— press programmable button A1 (top location in left button
column) to alternate the feature between on and off,
—OR—
dial 1 to enable,
dial 2 to disable,
NOTE: Light associated with A1 button will turn on when night
transfer is active and will turn off when the feature is disabled.
Also, when system is in night transfer of ringing mode, the
intercom light of stations 10 and 12 flutter with repetitive off
periods.
— press SPKR to end.
2.6Setting A NightTransfer Button
Because Night Transfer is a commonly used feature, you may wish to
program a button to serve as the Night Transfer button.
• To program a Night-Transfer Button,
— press ITCM,
—dial✳✳1,
— press one of the programmable buttons,
— press ITCM,
—dial✳# 03,
— press SPKR to end.
To set the Night Transfer Of Ringing mode, simply press the NightTransfer button you have programmed. To return ringing to the
attendant’s station, press the Night-Transfer button again.
Impression LCD Speakerphone – 21
Programming The Attendant Features
2.7Setting The System Clock
You can program the system clock to maintain current date and time
information. The time and date appear on the LCD speakerphone for
display.
• To set the system clock from the attendant’s station,
— press ITCM,
—dial✳#01,
— dial two digits (00–99) for year,
— dial two digits (01–12) for month,
— dial two digits (01–31) for day,
— dial two digits (00–23) for hour,
— dial two digits (00–59) for minutes,
— press SPKR to end.
22 – Impression LCD Speakerphone
Programming The Attendant Features
2.8Printing The Station Message Detail
Accounting (SMDA) Records
If your system is connected to a printer, you can command the system
to print several different types of reports and to delete all stored SMDA
records.
• To print an SMDA report,
— press ITCM,
—dial✳# 07,
— choose report to be printed:
§ dial 1#for station report,
§ dial 1, port number, # for single station report,
§ dial 2#for line report,
§ dial 3#for SMDA department report,
§ dial 4#for account code report,
§ dial 5#for automatic reports,
§ dial 6#to print all records,
§ dial 7#to delete SMDA records,
§ dial 0#for Departmental Call Distribution (DCD) report,
§ dial 8 to obtain the number of free records remaining in the
system (appears in LCD display),
§ dial 9 to abort printing.
• press SPKR to end.
Impression LCD Speakerphone – 23
Programming The Attendant Features
2.9Storing The System Speed Dial Numbers
You can store up to 99 system speed dial numbers at your attendant
telephone that every system user can access from his or her telephone.
Typically, these are numbers that are frequently called by many
different users and emergency numbers that you want readily available
to everyone. Distribute a list of these stored numbers to the system
users for their reference.
• To program system speed dial numbers from the
attendant’s station,
— press ITCM,
—dial✳#02,
—dial01– 99 to choose storage location,
—dial#to clear current entry,
— choose line that is to be used:
dial 90 for no line assignment (system will choose last line
used at calling station or prime line if one is assigned to
calling station),
dial 01–24 for lines 1 through 24,
dial 91–94 for line groups 1–4,
press ITCMfor intercom line,
— dial the number to be stored (32 digits maximum),
press HOLD to store pause (if required),
press TAP to store flash (if required),
— press T/C,
— to program a name, enter digits from a letter code chart (find a
chart on either page 14 or 17) to spell name —up to 16
characters allowed; otherwise, press T/C to leave name blank,
— press T/C to save number and name,
— repeat above steps (beginning with choice of storage location)
to store next number,
— press SPKR to end.
24 – Impression LCD Speakerphone
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