Comdial LCD Speakerphone System Reference Guide

Digital Telephone System

LCD Speakerphone

System Reference Guide

R

GHI

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708

SPKR

HOLD

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ABC

DEF

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TUV

OPER

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#

T/C

MUTE

ITCM

TAP

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This user guide is applicable for the Impression
LCD speakerphone model 2022S-

Rev. A and

**

later using the following software cartridges on a
digital telephone system:

I0408 Rev. 18A and Later
I0816 Rev. 18A and Later
I1632 Rev. 18A and Later
S0408 Rev. 18A and Later
S0816 Rev. 18A and Later
S1632 Rev. 18A and Later

Attention

Comdial
communications systems to be fully interactive. Under cer­tain conditions, some features may be incompatible with
each other and will not work simultaneously. Comdial as­sumes no responsibility for problems caused by incompatible
features.
The possible combinations of accessories and features are far
too numerous for us to document in this manual. Further­more, Comdial Corporation cannot guarantee that features
will operate as described in this publication when they are
combined with other features.

®

makes every effort todesign the features in our

Contents

Contents

1 IntroducingTheLCDSpeakerphone...........1

1.1 Using This Guide ...................................................... 1

1.2 KnowingYourTelephone’sFeatures......................... 2

1.3 UsingYourSpeakerphone........................................ 4

1.4 Understanding What The Lights Mean..................... 6

1.5 Understanding The LCD Abbreviations .................. 8

1.6 Understanding What the Rings Mean....................... 9

2 ProgrammingTheAttendantFeatures.........11

2.1 Using Chapter Two.................................................. 11

2.2 Creating The LCD Response Messages.................. 12

2.3 Naming The System Telephones............................ 16

2.4 Setting The Music On Hold Feature....................... 20

2.5 Setting The Night Transfer Of Ringing Mode........ 24

2.6 Setting The Night Transfer Button......................... 24

2.7 Setting The System Clock....................................... 22

2.8 Printing The Station Message Detail Accounting

(SMDA) Records.................................................... 23

2.9 Storing The System Speed Dial Numbers .............. 24

2.10 Reporting System Alarms ...................................... 27

2.11 Transferring Calls ToThe Voice Mail System....... 37

2.12 Transferring Calls To A Secondary

Attendant Telephone ............................................... 27

2.13 UsingDigital Voice Announce................................ 28

2.14 Understanding Direct Inward Station Dialing........ 32

3 AnsweringCalls ...........................35

3.1 Answering Outside Calls ........................................ 35

3.2 Answering Intercom Calls...................................... 35

3.3 Responding ToA Subdued Off-Hook

VoiceAnnouncement............................................... 36

3.5 Using Caller ID ....................................................... 37

3.4 Using Call Pick-Up................................................. 37

3.7 Using Station Monitoring ....................................... 38

3.6 Using Night Transfer............................................... 38

Contents–iii

Contents

4 MakingCalls..............................57

4.1 Calling Outside The System .................................. 39

4.2 Calling Intercom Numbers..................................... 40

4.3 Calling A Busy Station (Executive Override)......... 41

4.4 Camping At Another Telephone

And WaitingFor An Automatic Callback............... 42

4.5 Camping At Another Telephone

And WaitingForAn Answer ( Call Waiting)........... 42

4.6 Making An Automatic Dialing Call (Autodial)...... 43

4.7 Making A Speed Dial Call..................................... 44

4.8 Making An Automatic Redial Call (Auto-Redial).. 45

4.9 Redialing The Last Number Dialed........................ 46

4.10 Redialing A Saved Number.................................... 46

4.11 Selecting A LineGroup........................................... 47

4.12 Showing The Cost Or Time Of A Call.................... 47

4.13 Waiting For A Line (Queuing) ................................ 48

4.14 Voice Announcing To A Busy Station

(Subdued Off-Hook VoiceAnnouncement)........... 49

4.15 Using Dial By Name ............................................... 50

5 HoldingCalls..............................51

5.1 Holding A Call ........................................................ 51

5.2 Using Exclusive Hold.............................................. 51

5.3 Using The Hold Recall Feature.............................. 52

5.4 Using Call Park ...................................................... 5.4

5.5 Using Directed Hold .............................................. 53

6 TransferringAndConferencing Calls........ 55

6.1 Transferring Calls.................................................... 55

6.2 Using Screened Transfer......................................... 56

6.3 Using Unscreened Transfer..................................... 57

6.4 Conferencing TelephonesTogether......................... 58

6.5 Making An Unsupervised Conference Call............ 59

iv–Contents

Contents

7 UsingTheOtherTelephoneFeatures..........61

7.1 Adjusting The Display Contrast.............................. 61

7.2 Blocking Voice Announce Calls............................. 61

7.3 Controlling Background Music............................... 63

7.4 Choosing Between Pluse And Tone Dialing........... 63

7.5 Choosing Your Personal Ring Tones....................... 64

7.6 Displaying The FunctionsOf Your

Station’s Buttons (Button Query) ........................... 64

7.7 Entering An Account Code ....................................65

7.8 Forwarding YourCalls............................................ 66

7.9 Listening To A Call Over

The Speaker (Group Listening) .............................. 67

7.10 Making A CallNon-Private .................................... 67

7.11 Monitoring A Conversation Between

Two Telephones (Service Observing)..................... 68

7.12 MutingYourTelephone.......................................... 69

7.13 OperatingYourLCD Speakerphone As A

Department Station ................................................. 70

7.14 RelocatingYourTelephone ..................................... 71

7.15 Sending A Paging Announcement ......................... 72

7.16 Setting The Volume Control................................... 74

7.17 Setting A Do Not Disturb Condition....................... 76

7.18 Using TollRestriction Override.............................. 77

7.19 Using The Optional Tracker Pager System............ 78

7.20 Using The Data Interface Unit................................ 80

Contents – v

Contents

8 UsingNon-VerbalMessaging................ 83

8.1 Turning On A Message Waiting Light.................... 83

8.2 Sending LCD Messages.......................................... 84

8.3 Leaving A Station-To-Station Message .................. 85

8.4 Sending An Assist Button Message ........................ 85

9 ProgrammingYourTelephone................87

9.1 Programming For Automatic Dialing ..................... 87

9.2 Storing Autodial AndSpeed Dial Numbers............ 90

9.3 Storing DSS Numbers............................................. 91

9.4 Storing The Feature Buttons ................................... 92

9.5 Storing The Special Purpose Feature Buttons....... 94

10 TroubleshootingYourTelephone............ 97

10.1 Using Your Quick Reference Guide........................ 98

Glossary................................... G–1

Index .....................................I–1

vi – Contents

Introducing The LCD Speakerphone

1

IntroducingThe LCD
Speakerphone

1.1 Using ThisGuide

Chapter One provides you with a general overview of your new
speakerphone and its functions. Each of the other nine chapters in this
guide is clear and easy to follow.

The Chapters are numbered as follows:

Chapter One: Introducing The LCD Speakerphone

Chapter Two: Programming The Attendant Features

Chapter Three: Answering Calls

Chapter Four: Making Calls

Chapter Five: Holding Calls

Chapter Six: Transferring and Conferencing Calls

Chapter Seven: Using The Other Telephone Features

Chapter Eight: Sending And Receiving Non-Verbal Messages

Chapter Nine: Programming Your Telephone

Chapter Ten:TroubleshootingYourTelephone

For your convenience, a quick reference guide, a glossary, and an
alphabetical index are included in the back of this user’s guide.

Impression LCD Speakerphone – 1

Introducing The LCD Speakerphone

1.2 KnowingYourTelephone’sFunctions

The Impression model 2022S-✳✳ LCD speakerphone provides many
versatile features for your use. Refer to the following list for the
features and their functions.

• Alphanumeric Display

(Liquid Crystal Display—LCD)

– Displays time, day, and date
– Keeps you apprised of the status of your telephone
– Provides programming prompts

• Hold Button

– Places a line on hold
– Stores pauses in number sequences during programming

• Interactive Buttons

– Provide quick and easy access to system features
– Provide straightforward button programming without dialing

codes (the interactive buttons themselves, however, are not
programmable)

• Intercom Button (ITCM)

– Selects an intercom line
– Initiates many of the telephone’s features

• Message Waiting Light (located beside the Hold button)

– Indicates that a message awaits pick up

• Microphone Opening

– Allows handsfree operation of speakerphone (speak clearly

toward microphone opening)

• Mute Button

– Allows you to respond to a SOHVA call
– Keeps the person on the line from hearing your conversation

• Programmable Buttons

– Allow you to store numbers for automatic dialing functions
– Allow you to store telephone extension numbers for Direct

Station Selection (DSS)

– Indicate which lines are either in use or on hold

2 – Impression LCD Speakerphone

Introducing The LCD Speakerphone

• Speaker

– Sounds distant party’s voice
– Sounds ringing and call progress tones

• Speaker Button (SPKR)

– Disconnects a call when you are on a handsfree call
– Ends or c ancels programming
– Activates group listen feature

• TAP Button (will be preprogrammed for only

one of the following functions)

– Recalls dial tone, or
– Activates host system features

• Transfer/Conference Button (T/C)

– Transfers calls
– Sets up conference calls

• Volume Control (Rocker Switch Control)

– Regulates the volume of the ringer, the speaker, the handset,

the headset, and of the group listen feature

Speaker

Mute Button

T/C Button

SPKR Button

Message
Waiting Light

Hold Button

TAPButton

ITCM Button

unisyn08.cdr

LCD Display

Interactive Buttons

Programmable
Buttons

Volume Control

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SPKR

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#

T/C

MUTE

ITCM

TAP

Microphone Opening

Impression LCD Speakerphone – 3

Introducing The LCD Speakerphone

1.3 Using Your Speakerphone

Your Impression speakerphone is handsfree allowing you to dial a call
or answer a call-announce while on hook. Your speakerphonegivesyou
the freedom to speak to the distant party without ever lifting the
handset. After you make the initial contact, you can carry on a
telephone conversation and still be free to do other things.

During the course of a conversation, you can always switch from the
speakerphone to the handset for privacy. To do this, just lift the handset
and t alk. To return to speakerphone use, press the SPKR button and
hang up the handset.

• To manually place a call using your speakerphone,

– press the line button or the ITCM button,
– dial the number,
– when party answers, talk.

To autodial using your speakerphone, just press the
programmed buttonand talk when your party answers.

• To answer a call with your speakerphone,

– press the line button with flashing red or orange light,
– speak toward the telephone to answer the call.

• To end a call with your speakerphone,

– press SPKR.

Understanding Speakerphone Operation

Your speakerphone is activated by the sound of your voice; therefore,
the operation of a speakerphone is slightly different from the use of a
standard telephone handset. Consider all of the following guidelines
before you use your speakerphone.

4 – Impression LCD Speakerphone

Introducing The LCD Speakerphone

• Locating Your Speakerphone

– Place your speakerphone at least eight inches away from your

desk edge (the desktop helps to reverberate your voice into the
microphone).

– Do not place your speakerphone in a high-traffic area.

Background noise from voices and machines can inhibit the
speakerphone’s performance.

– Do not place anything directly beside or beneath your

speakerphone; objects in the speakerphone’s path may inhibit
the microphone’s operation.

• Using Your Speakerphone

– Speak directly into the microphone (don’t shout, but speak in a

loud and clear voice for best results).

– Remain within a three-foot radius while speaking (the

microphone may pick up your voice from a greater distance,
but within three feet provides optimal results).

– Make sure you and your distant party don’t speak at the same

time (because the voice-activated microphone overrides the
speaker, both parties speaking simultaneously may garble the
transmission).

Speaker

SPKR Button

Handset

ITCM Button

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#

T/C

MUTE

ITCM

TAP

Volume Control

Microphone Opening

Impression LCD Speakerphone – 5

Introducing The LCD Speakerphone

1.4 Understanding What the Lights Mean

The lights on your telephone indicate the status of lines, features, and
intercom.

• Next to a Direct Station Select (DSS)/

Busy Lamp Field (BLF) button:

– Steady red = station is in use, or in Do Not Disturb.
– Flashing red = station is receiving a call or station is

calling you.

– Fluttering red = station-to-station messaging has been set.

• Next to a line button:

– Steady green = line is in use at your station.
– Steady red = line is in use at another station.
– Flashing red = a call is coming in on this line.
– Flashing orange = your line is ringing and will be answered

when you take the telephone off hook.
– Winking green = line is on hold at your station.
– Winking red = line is on hold at another station.
– Fluttering green = line has recalled from hold at your station.
– Fluttering red = line has recalled from hold at another station.

• Next to a fixed or programmable feature button:

– Steady red = the feature is on.
– Steady off = the feature is off.

• Next to the ITCM button:

– Steady red with a quick flash = you are using your intercom.
– Flutteringred=autoredialisinuse,orsystemisinnight

mode (station 10).

– Winking red = an LCD message is set on your telephone for

others to receive when calling.

– Flashing red = another station is calling you.

• Next to the HOLD button:

– Flashing red = message awaits pick up.
– Fluttering red = automatic station relocation has been set.

6 – Impression LCD Speakerphone

Introducing The LCD Speakerphone

• Next to the SPKR button:

– On steady (with telephone on hook and busy)

= speakerphone mode active.

– On steady (with telephone on hook and idle)

= background music turned on.

– On steady (with telephone off hook and busy)

= group listen is active.

• Next to the MUTE button:

– On steady = called party cannot hear your conversation.

Mute Light

Speaker Light

Message

Waiting Light

Hold Light

Intercom Light

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SPKR

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OPER

Interactive Buttons

Line Lights,

3

DEF

2

MNO

JKL

6

5

WXY

9

#

T/C

MUTE

ITCM

TAP

DSS/BLF Lights
(one for each button)

Impression LCD Speakerphone – 7

Introducing The LCD Speakerphone

1.5 Understanding TheLCD Abbreviations

The following chart identifies the abbreviations that appear above your
interactive buttons on the LCD screen.

LCD Screen Feature

ADIAL Automatic Dial
ALL All
ANS Answer
ARDL Automatic Redial
BKSP Back Space
BLOCK Block
CAMP Camp
CFWD Call Forward
CLBK Call Back
CLEAR Clear
CWAIT Call Waiting
DARK Da rk (Contrast)
DIAL Dial
DISP Display (Contrast)
DND Do Not Disturb
DSS Direct Station Select
EXIT Exit
EXT External
FEAT Feature
FWD Forward
G (followed by last number) Group
HOLD Hold
HVHLD HaveHold
INT Internal
L (followed by last number) Line
Last No Saved Last Number Saved
LIGHT Light (Contrast)
MUSIC B ackground Music
MSG Message
NEXT Next Display

8 – Impression LCD Speakerphone

Introducing The LCD Speakerphone

LCD Screen Feature

OVER Override
P (followed by last number) Port
PERS Personal
PREV PreviousDisplay
RECALL Recall
RECON Reconnect
RING Ring Tone
S (followed by last number) Station
SAVE Save Number
SDIAL SpeedDial
SEND Send Transfer
SET Set
SOHVA Subdued Off Hook

TIMER Timer
TKMSG Take Message
VAB VoiceAnnounceBlock

Voice Announce

1.6 Understanding What the Rings Mean

Two short rings = intercom call.
Single longer ring = outside call.
One short ring burst = voice announce.
Three short ring bursts = ring back from a held call, callback from a

queued call.
You can vary the ringing tone of your telephone, choosing from one of

six different rings. This way, you can identify your ring even though
you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and
another call rings at your station, the ring volume is subdued
automatically.

Impression LCD Speakerphone – 9

This page remains blank intentionally.

10 – Impression LCD Speakerphone

Programming The Attendant Features

ProgrammingThe
Attendant Features

2

2.1 Using ChapterTwo

The main system operator, or attendant, should be familiar with all of
the information contained in this system user’s manual. The manual is
user-friendly and designed with both the attendant and the station
user’s needs in mind.

All of the chapters will prove useful to you, but if you are the system
attendant, you should closely study Chapter Two, Programming the
Attendant Features, before you begin operating the system.

Within Chapter Two you will find helpful information on programming
all of the special features on your telephone that are unique to attendant
station operation.

NOTE: If possible, read all of this manual before you attempt to

operate your telephone system.

Impression LCD Speakerphone – 11

Programming The Attendant Features

2.2 Creating The LCD Response Messages

When you are busy or are away from your desk, you can set a message
at your telephone that will be received by any LCD speakerphone
within your system. Your system provides two default messages:

Backat...and Call.... I n addition, you can add eight customized

messages, or you can create up to ten messages if you choose not to use
the two default messages.

NOTE: If you intend to create a responsemessage to a voice announce,

remember that this is also a message, and that it uses one of
your message locations.

• To store the LCD messages, proceed as follows:

— write your messages on the chart on page 15 (each message

can have up to 16 characters),

— use the letter code table (on page 14) to assign a number to

each letter,

— write these numbers on the chart line beside the

message letters,

— press ITCM,
—dial✳#05,
— dial a message location number (0–9),
— dial # to clear current message,
— compose your messages by dialing the two-digit codes that

relate to the letters,

—dial✳to save message,
— dial next location number, # to clear it, two-digit codes for the

message, and ✳ to save,

— repeat previous step until all messages are stored,
— press SPKR to end.

12 – Impression LCD Speakerphone

Programming The Attendant Features

Example: Create a message that will read as TAKE MESSAGE and

program it into message location number 3.

— press ITCM,dial✳
—dial 3

—dial 81, 21, 52, 32 12 61, 32,73, 73, 21, 41, 32
—dial ✳,and press SPKR to end.

— When you are finished creating and programming messages,

fill in the list on page 15 of this guide. Make a list of the
stored messages and their location numbers, and give each
station user a copy.

#,

TAKE space MESSAGE

#05,

Impression LCD Speakerphone – 13

Programming The Attendant Features

Letter Code Table

Character Code Character Code Character Code

A21a24SPACE12
B22b25;17
C23c26/18
D31d34“19
E32e35.27
F33f36,28
G41g44:29
H42h45101

I 43i46202

J51 j54303
K52k55404
L53l56505

M61m64606

N62n65707
O63o66808
P71p74909
Q11q14000
R72r75 +

S73s76 ^
T81t84 ^
U82u85 ^
V83v86 ^

W91w94 ^

X92x95 ^
Y93y96 ^
Z13z16 ^

14 – Impression LCD Speakerphone

Programming The Attendant Features

LCD Message List

Location Code Message Letter Codes

1 Back at System Message
2 Call System Message
3
4
5
6
7
8
9
0

Impression LCD Speakerphone – 15

Programming The Attendant Features

2.3 Naming The SystemTelephones

If you have an LCD speakerphone, this feature lets you know who is
calling you. You can assign either a personal name or a group name to
each system telephone. This name can contain up to seven letters and
will show up in the user’s display and/or in the called party’s display.
Typical names could be SRVC, MKTG 1, K SMITH.

• Name the system telephones as follows:

— use letter code table on facing page to c ompose names for all

telephones requiring them (the system accepts up to seven
letters per name),

— press ITCM,
—dial✳
— dial the station number of the telephone to be named (10–57),
—dial#to clear current entry,
— dial two-digit codes that correspond to letters in name,
—dial✴to continue entering station names (repeat above steps

beginning with station selection 10–57),

— press SPKR to end,
— record names on pages 18 and 19.

#06,

16 – Impression LCD Speakerphone

Programming The Attendant Features

Letter Code Table

Character Code Character Code Character Code

A21a24SPACE12
B22b25;17
C23c26/18
D31d34“19
E32e35.27
F33f36,28
G41g44:29
H42h45101

I 43i46202

J51 j54303
K52k55404
L53l56505

M61m64606

N62n65707
O63o66808
P71p74909
Q11q14000
R72r75 +

S73s76 ^
T81t84 ^
U82u85 ^
V83v86 ^

W91w94 ^

X92x95 ^
Y93y96 ^
Z13z16 ^

Impression LCD Speakerphone – 17

Programming The Attendant Features

Station Names

Record telephone names here. Copy this sheet formore record
space.

Ext Name Ext Name Ext Name

18 – Impression LCD Speakerphone

Programming The Attendant Features

Station Names

Ext Name Ext Name Ext Name

Impression LCD Speakerphone – 19

Programming The Attendant Features

2.4 Setting The Music On Hold Feature

Music that is provided to outside lines while those lines are on hold can
be enabled and disabled through the attendant’s station:

• To set the music on hold feature,

— press ITCM,
—dial✴#04,
— press programmable button A1 (top location in left button

column) to alternate the feature on and off,

—OR—

dial 1 to enable,
dial 2 to disable,

NOTE: Light associated with A1 button will turn on when music on

hold is provided and turn off when the feature is disabled,

— press SPKR to end.

unisyn13.cdr

1

ABC

DEF

3

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JKL

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TUV

708

OPER

MNO

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#

T/C

MUTE

ITCM

TAP

GHI

PRS

SPKR

HOLD

20 – Impression LCD Speakerphone

Programable

Button

A1

Programming The Attendant Features

2.5 Setting The NightTransfer Of Ringing Mode

The day (or normal) ringing assignments of incoming lines can be
transferred to a particular station or stations for off-hour or special
purpose answering (such line/station ringing assignments are made
through class of service programming). Additionally, stations can be
arranged through class of service programming to answer any ringing
outside line. The ability to answer a line from any station is also
enabled through the night transfer of ringing mode.

• To set the night transfer mode from the attendant’s station,

— press ITCM,
—dial✳# 03,
— press programmable button A1 (top location in left button

column) to alternate the feature between on and off,

—OR—

dial 1 to enable,
dial 2 to disable,

NOTE: Light associated with A1 button will turn on when night

transfer is active and will turn off when the feature is disabled.
Also, when system is in night transfer of ringing mode, the
intercom light of stations 10 and 12 flutter with repetitive off
periods.

— press SPKR to end.

2.6 Setting A NightTransfer Button

Because Night Transfer is a commonly used feature, you may wish to
program a button to serve as the Night Transfer button.

• To program a Night-Transfer Button,

— press ITCM,
—dial✳✳1,
— press one of the programmable buttons,
— press ITCM,
—dial✳# 03,
— press SPKR to end.

To set the Night Transfer Of Ringing mode, simply press the Night­Transfer button you have programmed. To return ringing to the
attendant’s station, press the Night-Transfer button again.

Impression LCD Speakerphone – 21

Programming The Attendant Features

2.7 Setting The System Clock

You can program the system clock to maintain current date and time
information. The time and date appear on the LCD speakerphone for
display.

• To set the system clock from the attendant’s station,

— press ITCM,
—dial✳#01,
— dial two digits (00–99) for year,
— dial two digits (01–12) for month,
— dial two digits (01–31) for day,
— dial two digits (00–23) for hour,
— dial two digits (00–59) for minutes,
— press SPKR to end.

22 – Impression LCD Speakerphone

Programming The Attendant Features

2.8 Printing The Station Message Detail
Accounting (SMDA) Records

If your system is connected to a printer, you can command the system
to print several different types of reports and to delete all stored SMDA
records.

• To print an SMDA report,

— press ITCM,
—dial✳# 07,
— choose report to be printed:

§ dial 1#for station report,

§ dial 1, port number, # for single station report,

§ dial 2#for line report,

§ dial 3#for SMDA department report,

§ dial 4#for account code report,

§ dial 5#for automatic reports,

§ dial 6#to print all records,

§ dial 7#to delete SMDA records,

§ dial 0#for Departmental Call Distribution (DCD) report,

§ dial 8 to obtain the number of free records remaining in the

system (appears in LCD display),

§ dial 9 to abort printing.

• press SPKR to end.

Impression LCD Speakerphone – 23

Programming The Attendant Features

2.9 Storing The System Speed Dial Numbers

You can store up to 99 system speed dial numbers at your attendant
telephone that every system user can access from his or her telephone.
Typically, these are numbers that are frequently called by many
different users and emergency numbers that you want readily available
to everyone. Distribute a list of these stored numbers to the system
users for their reference.

• To program system speed dial numbers from the

attendant’s station,

— press ITCM,
—dial✳#02,
—dial01– 99 to choose storage location,
—dial#to clear current entry,
— choose line that is to be used:

dial 90 for no line assignment (system will choose last line
used at calling station or prime line if one is assigned to
calling station),

dial 01–24 for lines 1 through 24,
dial 91–94 for line groups 1–4,
press ITCMfor intercom line,

— dial the number to be stored (32 digits maximum),

press HOLD to store pause (if required),
press TAP to store flash (if required),

— press T/C,
— to program a name, enter digits from a letter code chart (find a

chart on either page 14 or 17) to spell name —up to 16
characters allowed; otherwise, press T/C to leave name blank,

— press T/C to save number and name,
— repeat above steps (beginning with choice of storage location)

to store next number,

— press SPKR to end.

24 – Impression LCD Speakerphone

Programming The Attendant Features

System Speed Dial Numbers

(Record system speed dial names and numbers here.
Copy this sheet if you need more record space.)

Loc Number

and Name

Loc Number

and Name

Loc Number

and Name

Impression LCD Speakerphone – 25

Programming The Attendant Features

2.10 Reporting System Alarms

On occasion, the DSU system could fail to communicate with a
particular station; it could be that the station has been disconnected
from its station port or that the system data printer is off line. When the
system experiences these disruptions, an alarm signal displays at the
attendant’s station or any other LCD speakerphone that is enabled to do
so by the system installer. In order to review the system alarms, the
attendant can command the system to present alarm codes on the
station display.

When this feature is provided, a flashing ✳ appears on the first line of
your telephone’s LCD to indicate that new alarms are present. It is a
good idea to write down which alarms are displayed so that you may
report the nature of the alarms to your system installer.

• To display alarm codes,

— press and hold ✳ for 5 seconds. The following status reports

will be displayed:
Station disconnected from station port for more than five

minutes. Month, day, station port number, and station
extension number are shown.
Display shows: “Mo/Da Pxx xxxx A”

Communications difficulty between a station and the common
equipment. The number of parity errors, up to 256, and the
affected station port are shown.
Display shows: “ xxx PARITY Pxx ”

Data printer off-line.
Display shows: “PRINTER OFF LINE”

You may press 0 to cancel the alarm report displays.
After the information has been shown on the display, the ✳ disappears

until another alarm occurs.

26 – Impression LCD Speakerphone

Programming The Attendant Features

2.11 TransferringCalls ToThe VoiceMail System

As the attendant, you will not always have time to hand-write messages
for all of the people in your group. Transferring some calls to a voice
mail system provides an easy, efficient way for callers to record lengthy
messages to be retrieved by individual station users later.

You can program your attendant’s telephone so that you will be able to
transfer calls to voice mail by pressing a single button (known as the
Transfer ToVoiceMail autodial button).

• To program a Transfer To Voice Mail autodial button at

your telephone,

— press ITCM,
—dial✳✳1,
— press blank (unused) programmable button that you wish to be

the TransferTo Voice Mail button,

—dial6,
— dial extension number of the voice mail station port,
— press SPKR to end, then label the programmed button.

• To transfer calls to the voice mail system,

— while on a call, press preprogrammed Transfer To Voice

Mail autodial button,

— press DSS of party to receive voice mail message,

—OR—

— dial extension number of party to receive voice mail message,

then dial 2,

— press SPKR to end. The system automatically dials into voice

mail and directs the message to the appropriate voice mail
location for later retrieval.

2.12 Transferring CallsTo A
Secondary AttendantTelephone

The system installer can arrange for another telephone (station 12) to
serve as a secondary attendant location. When this feature is enabled
through programming, incoming calls ring at the regular (or prime)
attendant’s station, but recalls from unanswered transfers or timed hold
recalls will ring at both attendant stations simultaneously. Neither the
prime attendant nor the alternate attendant can program the feature
directly; only the installer, through class of service programming, can
enable or disable the alternate attendant.

Impression LCD Speakerphone – 27

Programming The Attendant Features

2.13 Using Digital Voice Announce (DVA)

Digital voice announcing (DVA) plays pre-recorded announcements
and messages during an in-progress call. The DVA stores the
pre-recorded messages in its memory for recall when needed. While
the DVA is not an automatic attendant, it does provide custom-recorded
automated voice prompts and dialing instructions to callers.

You can store the customized messages into the DVA device in one of
two ways: by delivering them from the telephone handset at station 10
or 12 or by playing the contents of a professionally-supplied tape
recording into the DVA memory. (See your system installer for tape
recorder connection details.) The DVA provides up to four unique
messages. The total available message time is two minutes, and you can
divide this time as necessary among the four messages or use the entire
two minutes for one message if needed. Because of the time
constraints, it is a good practice to script your messages ahead of time
so that you can read them aloud in a clear and concise manner as you
store them in the DVA memory.

28 – Impression LCD Speakerphone

Programming The Attendant Features

In general, the voice prompt m essages are of four categories illustrated
in the following examples:

• Day answer messages

— For DCD callers—“Welcome to Acme’s sales department, all

of our agents are busy. Please stay on the line and an agent
will answer your call as soon as possible.”
For DISD callers—“Welcome to Acme Company. If you know
your party’s extension, dial it now; otherwise, stay on the line
and an attendant will answer your call.”

• Night answer messages

— For DCD callers—“Welcome to Acme’s sales department.

Our hours are eight to four-thirty Monday through Friday.
Please call tomorrow during those hours.”
For DISD callers—“Welcome to Acme Company. Our hours
are eight to four-thirty Monday through Friday. Please call
tomorrow during those hours.”

• Recall messages

— For DCD callers—"Please hold; an agent will be with you as

soon as possible."
For DISD callers—“The party you have called is not
available. Please dial a new extension number.”

For DISD callers to systems that have the Tracker paging
system installed—“The party you have called is not available.

Please dial a new extension number or dial # plus your
call-back number followed by another # to page your party.”

• Drop message

— “Thanks for calling Acme, good bye.”

Using Digital Voice Announce–continued on next page

Impression LCD Speakerphone – 29

Programming The Attendant Features

2.13 Using Digital Voice Announce (DVA)—continued

• To store DVA messages,

— press ITCM, then dial ✳ #08,
— choose the message style,

§ dial 1 for DISD message style,

§ dial 2 for DCD message style,

— select DVA station port 10 through 57 by dialing 10–57 then

press # to end the station selection,

— press 0 to erase all four messages,
— dial code for message type you wish to record,

§ dial 5 to record day answer message,

§ dial 6 to record night answer message,

§ dial 7 to record recall message,

§ dial 8 to record drop message,

§ dial 9 to stop recording.

— read the message aloud into the telephone handset mouthpiece

(note the length of time for the message—remember, the
maximum allowed time for messages is two minutes),

—OR—

start the audio tape recorder, and play the
pre-recorded message,

— press 9 to stop,
— dial code for next message, record message, and press 9 to

stop. Repeat this step for each message.

30 – Impression LCD Speakerphone

Programming The Attendant Features

• to listen to to stored messages

— dial code to listen to your recorded messages,

dial 1 to play day answer message,
dial 2 to play night answer message,
dial 3 to play recall message,
dial 4 to play drop message,
dial 9 to stop playback.

• To erase DVA messages,

— press 0 to erase all four messages.

• To record or play messages for another DVA,

— press ✳,
— select the DVA port,
— repeat the storing procedure detailed above.

• To end the DVA session,

— press SPKR.

• To change DVA messages,

— repeat the entire storage procedure and make different

selections.

Impression LCD Speakerphone – 31

Programming The Attendant Features

2.14 Understanding Direct Inward Station Dialing

The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD).

As the system attendant, you may instruct callers to make DISD
calls when necessary. Plus, you must provide them with the
following information so that they will know how to use DISD.

You may give the caller a DISD line number and the extension number
associated with the station he or she is trying to reach. Future calls
from the caller to a specific party will not have to be serviced at the
attendant’s station, although a ring-no answer or busy condition at the
called party’s station will result in the s ystem’s handling the call in
another manner (described below).

When a caller makes a DISD call from an outside line, he or she will
initially hear ringing. The system will answer the call with a DISD
continuous dial tone; the caller can then dial an extension number.

—Ifcalled station is idle, a tone is sounded and called station

rings.

—Ifthecall is answered by another station user, the caller can

ask for transfer to desired station.

—Ifringing stops and dial tone sounds again, the caller can dial

another extension number.

—Ifcalled station has call forward feature set, forward station

rings.

—Ifcalled station is busy, call is placed on hold and camped-on

at busy station. If camp-on is not answered within a transfer
recall timeout period, busy tone is given, followed by a DISD
dial tone.

32 – Impression LCD Speakerphone

Programming The Attendant Features

NOTE: The system will return the caller to DISD dial tone two

additional times and then drop the line.

—Ifcalled station is busy but is part of a hunt group, DISD

call is routed to idle station in hunt group, if available;
otherwise, the call is camped-on at dialed station.

—Ifaninvalid extension number is dialed, an error tone is

sounded before DISD dial tone is returned (caller can redial).
If mistake in dialing is made, caller can dial ✳ for new DISD
dial tone.

—Ifextension number dialing is not completed within the

programmed dial time limit, call is routed to DISD assist
station if available; otherwise, the line is dropped.

NOTE: See section 2.13 for DVA programming used with the DISD

feature.

Impression LCD Speakerphone – 33

This page remains blank intentionally.

34 – Impression LCD Speakerphone

Answering Calls

3

3.1 Answering Outside Calls

A call that rings on an outside line sounds long single ring bursts and
lights the line status light. The light flashes red for any ringing line or
it flashes orange when your telephone has the ringing line preference
feature.

• When you hear outside ringing (long single ring bursts) and

observe a flashing light, answer the call as follows:

— press button of ringing line if flashing light is red,
— speak toward the telephone (lift handset if privacy is desired),

— lift handset if light is orange.

3.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to
another. An intercom party can call you through your speaker instead
of ringing your telephone or an intercom party can ring your telephone
if they desire (intercom ringing sounds two short ring bursts). You can
block voice calls. See the section 6.2 discussion titled Blocking Voice
Announce Calls for details if you wish to use this feature.

Answering Calls

—OR—

• When you hear a short tone burst followed by a caller’s voice,

— speak toward the telephone to answer. Lift handset if you de-

sire privacy.

• When you hear intercom ringing (two short ring bursts),

— press ITCM to talk. Lift handset if you desire privacy.

Impression LCD Speakerphone – 35

Answering Calls

3.3 Responding To A Subdued
Off-Hook VoiceAnnouncement

Your system installer can program your telephone to receive a Subdued
Off-Hook Voice Announcement (SOHVA), a feature that allowsan
intercom caller to break into your call if you are using the handset.
Using SOHVA, a caller makes an announcement through your handset
receiver. If you are on a speakerphone call, you cannot receive a
SOHVA call; however, you will hear a ring burst and can go off-hook
to receive a SOHVA call.

The Subdued Off-Hook Voice Announcement consists of several short
tone bursts and then a message that you hear in your handset receiver.
The distant party that you are currently talking to cannot hear the
announcement made by the SOHVA caller.

• You can respond to a SOHVA call in one of two ways:

— Verbally: Press and hold MUTE button down and reply by

speaking into handset or headset mouth-piece. Distant party
cannot hear response. Release button to return to distant party.

— Non-verbally: (Response Messaging): If the announcing sta-

tion has an LCD speakerphone, press MSG (message) then
press HVHLD (have them hold), TKMSG (take a message),
or CLBK (I will call back) to send the appropriate message.
Autodial buttons can be programmed to use any of the 10 at­tendant-programmable LCD messages.

The message appears in the display of the telephone making
the SOHVA announcement and then that telephone is automat­ically disconnected from your telephone. (If the telephone to

which you attempt to send a non-verbal message is not an
LCD telephone, that station is immediately disconnected from
the call.)

You can also block a SOHVA to your station by pressing BLOCK
when the SOHVA is initiated. The SOHVA call is then disconnected.

36 – Impression LCD Speakerphone

Answering Calls

3.4 Using Call Pick-Up

Often, several telephones are arranged together in a user group by the
system installer. If your telephone is so arranged, you can answer calls
that are ringing at other stations within your particular group. Also,
you can answer a call that is ringing at any telephone in the system if
you know the telephone’s extension number.

• To answer a call that is ringing within your group,

— press ITCM,
—dial
— speak toward telephone to answer call. Lift handset if you

• To answer a call that is ringing at any telephone in the system,

— press ITCM,
—dial
— dial extension number of r inging telephone,
— speak toward telephone to answer call. Lift handset if you

#4,

want privacy.

✴4,

want privacy.

3.5 Using Caller ID

If your telephone has been assigned Caller ID service, the number of
the calling party will be displayed on your LCD.

• You can only use Caller ID at a station,

— with lines that ring audibly at that station,

—OR—

— with lines that ring audibly at another station and you answer

with call pickup,

—OR—

with lines that are transferred to your station.

Impression LCD Speakerphone – 37

Answering Calls

3.6 Using Night Transfer

The system attendant can take action that transfers incoming calls to a
particular s tation or stations for off-hour ringing. After the attendant
has set up this feature, you can answer an outside call when it rings
anywhere in the system.

• When you hear ringing,

— press ITCM,
—dial80,
— speak toward telephone to answer call. Lift handset if privacy

is desired.

3.7 Using Station Monitoring

Your system may provide a station monitoring feature, which allows
you to monitor the status (idle, ringing, or busy) at other stations. If
your telephone has this feature, a BLF light will flash whenever a DSS
station is ringing. In this case, you can answer a call at a ringing DSS
station by pressing the DSS button.

• To answer a call at a monitored telephone, proceed as follows:

— note flashing BLF light,
— press DSS button,
— speak toward telephone to answer call. Lift handset if privacy

is desired.

NOTE: After you answer, the BLF light turns off. You canretrieve

the call, if necessary, by pressing TAP.

38 – Impression LCD Speakerphone

Making Calls

4

4.1 Calling Outside The System,

• To dial an outside call manually,

— press button to select line or select line

group (see section 4.11 for more information about selecting a

line group),
— listen for dial tone,
— dial number.

NOTE: Selecting a line is not necessary if the installer assigned a

prime line to your telephone; simply lift handset and listen for
dial tone before making a call.

• To automaticallydial a number,

— press the pre-programmed button of the number you wish to

dial.

Making Calls

Impression LCD Speakerphone – 39

Making Calls

4.2 Calling Intercom Numbers

You can dial an intercom call manually from the keypad or
automatically using a direct station select (DSS) button that you have
previously programmed.

Refer to section 4.15 for information about the Dial By Name feature.
When making an intercom call, the dial by name feature provides a
quick method for doing so.

There are two methods for making an intercom call: one causes your
voice to sound out at the called telephone and the other causes the
called telephone to ring. Your system installer can set the system to
deliver either tone-first or voice-first calling, although all systems have
tone-first as the default condition. Keep in mind that whatever the
system setting is, a called party can set a voice announce block
condition at his or her telephone to prevent all voice announce calls.

(The following instructions assume a tone-first default setting. Any
user can change a call to voice signaling for that call simply by
pressing the ITCM button again after dialing the extension number or
by pressing the DSS button again.)

• To manually cause the other telephone to ring (tone calling),

— press ITCM,
— dial extension number (called telephone will ring).

• To tone call automatically,

— press DSS button (called telephone will ring).

(The following instructions assume a voice-first default setting. Any
user can change a call to a tone signaling for that call simply by
pressing the INTERCOM button again after dialing the extension
number or by pressing the DSS button again.)

• To voice call manually,

— press ITCM,
— dial extension number,
— speak your announcement.

• To voice call automatically,

— press DSS button,
— speak your announcement.

40 – Impression LCD Speakerphone

Making Calls

4.3 Calling A Busy Station

(Executive Override)

If the telephone you have called is busy, you can break into the
conversation at that telephone if the system installer has enabled the
executive override feature at your telephone.

You can also override a Do Not Disturb condition at another telephone
if the system installer has enabled the DND override feature at your
telephone.

• To perform an executive override,

— make call and hear a busy signal,
— press NEXT,thenpressOVER (several short tone bursts will

be heard by all parties),
— join in-progress call.

• To override a Do Not Disturb condition at another station,

— press OVER to disable the Do Not Disturb condition at the

called station,
— speak your announcement (if in voice-first mode) or hear

ring-back tone (if in tone-first mode).

Impression LCD Speakerphone – 41

Making Calls

4.4 Camping At Another Telephone
And Waiting For An Automatic Callback

If the telephone you have called on the intercom line is busy, in the Do
Not disturb mode, or rings with no answer, you can have the system
ring your telephone when the called station becomes idle (if it was
busy) or when there is any activity initiated at that telephone (if it was
in Do Not Disturb or if it rang with no answer before).

• To camp on at a busy or no answer station ,

— make intercom call,
— press CAMP.

Your telephone immediately hangs up. When the telephone you called
becomes idle, your telephone will ring with five short ring bursts.
When you hear this,

— press ITCM. The other telephone will start ringing.

If you do not press ITCM within the time limit, the callback is
canceled at that time; however, you can cancel automatic callback at
any time before your telephone sounds the ring bursts. To do this,

— press ITCM,
—dial#6.

NOTE: If you make a call in the voice-announce mode and receive no

answer at the called station, press ITCM before pressing camp
button in order to camp on at that station.

4.5 Camping At Another Telephone
And Waiting For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call waiting
tone to a busy telephone and wait on the line for an answer.

• To camp on when you hear a busy signal,

— press NEXT,thenpressCWAIT,
— remain on line awaiting a reply.

Called party will hear a short tone burst. They can either place their
current call on hold or hang it up and then answer your call.

42 – Impression LCD Speakerphone

Making Calls

4.6 Making An Automatic Dialing Call (Autodial)

This feature provides one- or two-button autodialing using
programmable buttons at which you have previously stored numbers.
Two levels of number storage are available at each storage location, but
you cannot put twoautodial numbers at one location. You can use one
or both levels as needed. Further, a line choice is usually stored as part
of an autodial number so that line selection is automatic with
autodialing. Actual button programming is discussed in Chapter Nine
of this user’s guide.

• To automaticallydial a number,

— press preprogrammed button (line selection is usually a part of

the stored autodial or speed dial number),

—OR—

press HOLDthen press preprogrammed button (to choose
number stored as a second choice at that button).

Impression LCD Speakerphone – 43

Making Calls

4.7 Making A Speed Dial Call

Speed dialing is autodialing using the keypad buttons.
Station numbers are personal numbers (for example, business

associates, travel agencies, and so forth) that are used only by you.
System numbers are public numbers (for example, the corporate office,

the company lawyer, and so forth) that may be accessed from every
station. Make sure you have a list of the system speed dial numbers.

Refer to section 4.15 for information about the Dial By Name feature.
When making a system speed dial number, the dial by name feature
provides a quick method for doing so.

• To speed dial station numbers if on-hook,

— dial the keypad number (0 through 9) you have programmed

into your telephone.

• To speed dial station numbers if off-hook and on a line,

— press HOLD,
— press the keypad digit (0 through 9).

• To speed dial system numbers if on-hook,

— press ✳,
— dial the memory location numbers (01 through 99) the

attendant or installer has programmed into the system.

• To speed dial system numbers if off-hook and on a line,

— press HOLD,
—dial✳plus the memory location digits (01 through 99).

NOTE: If you manually choose a line for dialing, press HOLD before

using a speed dial. If you place a call on hold prior to using
your speed dial, pause several seconds before you press the
speed dial button; if you immediately press the speed dial
button, the system will choose the line that you have on hold to
place your speed dial call.

44 – Impression LCD Speakerphone

Making Calls

4.8 Making An Automatic Redial Call (Auto-Redial)

If the last number you have called is busy or is not answering, you have
several options for redialing it. You can redial it once, initiate a
repeated redialing of it, or save it for later redial using a
preprogrammed saved number redial button. Refer to the procedures
given in the programming section of this user’s guide to preprogram a
saved number redial button.

• To redial the last dialed number one time,

— press SPKR (or hang up handset) to disconnect current

ringing or busy tone,
— press
— listen for ringing or busy tone over the monitor speaker:

• To redial the number once a minute for 10 minutes,

— press ARDL button. The system will dial the number once a

NOTE: You must pick up the handset once the call is connected, or the

system will disconnect the call after 30 seconds.

#,

Ringing tone:When party answers,

pick up handset.

Busy tone: Press SPKR to disconnect.

minute for 10 minutes (ITCM light flashes). Listen for

ringing or busy tone over the monitor speaker.

• To cancel this automatic redial action (ITCM light turns off)

with any of the following actions:

— lift and replace handset,

—OR—

use the telephone for some other function.

Impression LCD Speakerphone – 45

Making Calls

4.9 Redialing The Last Number Dialed

• To automaticallyredial the last number dialed,

— press # (if on line listening to dial tone,

press HOLD,thenpress#),
— listen for ringing or busy tone,

if ringing tone, speak when party answers,
if busy tone, press SPKR to disconnect.

4.10 Redialing A Saved Number

The system saves the first 16 digits of the last manually dialed number
in its memory so that you can redial it later., however, subsequent
dialing activity overwrites any number the system has temporarily
saved. If you wish, you can permanently store one 16-digit number at a
time for later redial. There must exist an installer-programmedSAVED
NUMBER REDIAL button on your speakerphone for this purpose.

— to store the number, press SAVE;
— to dial the stored number, press HOLD andthenpressthe

SAVED NUMBER REDIAL button that was

preprogrammed for this purpose.

46 – Impression LCD Speakerphone

Making Calls

4.11 Selecting A Line Group

Some systems have telephone lines arranged into line groups that are
made available at the telephone instead of individual lines. Your
system administrator can tell you how your system is arranged. When
line groups are available, you may access them for outside calling
instead of pressing a line button to select a line for use.

• If your system has line groups, access them as follows:

— press ITCM,
— dial desired line group access code:

9 =linegroup1,
81 = line group 2,
82 = line group 3,
83 = line group 4

— listen for outside dial tone,
— dial desired number.

4.12 Showing The Cost Or Time Of A Call

If the system installer programs your LCD speakerphone to display call
costing, you can press the COST button on display to show the cost of
the current call. If your system has not been configured with call
costing, the button will show up as TIMER and will display the
running time of the current call.

• To display the cost of current call (if your system is set for

call costing),

— after making call, press COST button (display will show cost

of current call).

• To display the running time of current call (if your system

does not have call costing),

— after making call, press TIMER button (display will show

running time of current call).

NOTE: When telephone is idle,pressing the HOLD button will display

call Time for the last call, and pressing the HOLD twice will
display call cost for the last call.

Impression LCD Speakerphone – 47

Making Calls

4.13 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in
a queue to await an idle line in the line group. When you share a line
with another telephone and the line is busy, you can place your
telephone in a queue to await the idle line.

• To queue for a line group,

— press ITCM,
— dial the line group access code (9, 81, 82, 83),
— hear busy tone,
—dial✳8,
—hangup.

When line group is free, your telephone sounds several short ring
bursts. When you hear this,

— lift handset, hear dial tone, and place call.

• To cancel line group queuing,

— press ITCM,
—dial
—hangup.

#8,

• To queue for a line that appears on your telephone,

— press HOLD,
— press line button of busy line,
— hear short tone.

When the line is free, your telephone sounds five short ring bursts
telling you that you can use your line. Lift handset to answer or ignore
the ring burst if you no longer need the line.

48 – Impression LCD Speakerphone

Making Calls

4.14 Voice Announcing To A Busy Station

(Subdued Off-Hook VoiceAnnouncement—SOHVA)

You can make a voice announcement to another station that is off-hook
and busy on a call (if the system is arranged to provide this feature).
Your telephone provides a SOHVA button for your use. The system
allows you to decide whether to deliver a SOHVA message or hang up
when you hear an intercom busy tone.

• Make a SOHVA announcement using the SOHVA button

as follows:

— make intercom call and hear busy tone,
— decide whether to interrupt or not,
— if you decide not to interrupt the called party, hang up,

—OR—

— to interrupt, press SOHVA button and hear several quick tone

bursts,

 make announcement (busy tone means that the called
telephone is in speakerphone mode and you cannot make
announcement, that your SOHVA has been denied through
system programming, or that the called party has voice
announce block enabled),

 wait on line for reply (called telephone may send non-verbal
reply to your display and then disconnect from your
telephone).

NOTE: The caller cannot control how the announcement is received.

This dependsupon the equipment used and class-of-service
programming.

Impression LCD Speakerphone – 49

Making Calls

4.15 Using Dial By Name

The dial by name feature allows you to use the display and interactive
buttons of your LCD speakerphone to search through a preprogrammed
index of intercom or system speed dial names, locate a desired name,
and automatically call the located name.

• To use dial by name,

— press OPTIONS to enter the dial by name menu,
— from the dial by name menu,
— press INT button for intercom calling,

–OR–

— press EXT for system speed dial calling,
— dial three digits for the first three letters of the name that you

want to locate (for example, dial 266 for Comdial):

1 =QZ 2=ABC 3=DEF
4= GHI 5 =JKL 6=MNO
7=PRS 8=TUV 9=WXY

(The display shows the first existing name match to the dialed
digits or shows a No Match message if the system can not find
a match.),

— repeatedly press NEXT to display the subsequent names in

the list until you reach the name you need,

—OR—

press ALL to view the name list from the beginning.

— press DIAL to call the displayed name.

• If the display says No Match,

— press PREV or enter three new digits to select a new name.

50 – Impression LCD Speakerphone

Holding Calls

5

Holding Calls

You can place a call on hold and pick it back up a short time later.
With a regular hold, you can pick up the held call or another user can
pick it up at another telephone if that telephone shares the held call
line with your telephone. With an exclusive hold condition, you must
pick the held call up at your telephone as no other telephone has
access to it.

You can also answer and place on hold a call that is on a line that
does not appear at your telephone (a call that is parked or transferred
to you, for instance). You can even place a call on hold at another
telephone or on hold in the system so that anyone can answer it.

After a call has been on hold for a period of time (set by the installer
of your system), the system will c ause three short ring bursts to sound
at your telephone and the flash rate of the line button becomes faster.
If the call is on exclusive hold, it will revert to manual hold after the
hold recall time period.

5.1 Holding A Call

• To place a call on hold,

— press HOLD.

• To retrieve a held call,

— press line button of the held call (with flashing light).

• To retrieve a call that you answered and p laced on hold but

for which you have no line appearance (for instance, a call
that was transferred to you),

— press TAP.

Impression LCD Speakerphone – 51

Holding Calls

5.2 Using Exclusive Hold

• To place a call on exclusive hold,

— press HOLD twice.

• To retrieve exclusive hold,

— press line button of held call (with flashing light),

—OR—

— press TAP (if station does not have line appearance).

5.3 Using The Hold Recall Feature

After a call has been on hold for a period of time (set by the installer of
your system), the system will cause three short ring bursts to sound at
your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the
hold recall time period. If the call is parked on hold, either at another
phone or in orbit within the system, it will also revert to manual hold
after the hold recall time period. When calls on exclusive hold or calls
parked on hold revert to manual hold, you will hear three short ring
bursts. Calls that revert to manual hold can be picked up from any
phone in your line group.

• If a line was placed on manual hold, exclusive hold, directed

hold or park orbit and that line is recalling,

— press HOLD to place the call on hold at your station and re-

start HOLD timer,

—OR—

— press ANS to retrieve the call.

52 – Impression LCD Speakerphone

Holding Calls

5.4 Using Call Park

(parking a call to an orbit)

• To place a call on hold within the system where it can be an-

swered at any telephone in the system (parking a call in orbit),

— while on the call, press ITCM ✳,
— dial code for park location (orbit):

(dial 91 through 99 for orbit 1 through 9),

— remember the code for later use or make it known to those

who need to know in order to retrieve the call.

• To retrieve a call that was placed on hold in

the system (parked),

— from any station, press ITCM
— dial code for orbits 1 through 9 (91 through 99).

#,

5.5 Using Directed Hold

(parking a call to a station)

• To place a call on hold at another telephone (directed hold),

— while on line, press ITCM,
—dial✳90,
— dial extension number of telephone to receive held call.

• You can pick this call back up if you need to. To do this,

— press ITCM,
—dial✳4,
— dial extension number of that telephone,

• To pick up a call that was placed on hold at your telephone

by a user at another telephone,
— press ITCM and dial

# 90.

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Transferring And Conferencing Calls

Transferring And

6

6.1 Transferring Calls

You can transfer calls from one station to another in one of two ways.
If you first identify the caller to the party to receive the transfer, thus
giving that user the opportunity to prepare for the call, you have made a
screened transfer. If you transfer the call without first announcing it,
you have made an unscreened transfer.

If the telephone to which you are transferring t he call is busy, you must
recover the call yourself or take one of several options that may be
available at your telephone. Also, if a transferred call is not answered
after a certain lengthof time (as set by the system installer) it recalls to
your telephone.

Conferencing Calls

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Transferring And Conferencing Calls

6.2 Using Screened Transfer

• To screen and transfer a call to another telephone

in the system,

—answercall,
— press T/C (call is automatically placed on hold),
— dial extension number of telephone to receive transfer or press

DSS button for that extension,

— when intercom party answers, announce call,
— press SPKR to disconnect, or hang up. Intercom party then

has the call.

• If the intercom party is busy, take one of the followingsteps

(if made available at your telephone by system installer):

— press RECON to return to the call yourself,
— press SOHVA to allow you to tell the intercom party that a

call awaits,

— press CAMP to camp-on to that station,
— press OVER to allow you to join the intercom party’s current

conversation.

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Transferring And Conferencing Calls

6.3 Using Unscreened Transfer

• To transfer an unscreened call to another telephone

in the system,

—answercall,
— press T/C (call is automatically placed on hold),
— dial extension number of telephone to receive transfer or press

DSS for that extension,

— press SPKR to disconnect, or hang up. Intercom party then

has the call.

NOTE: Unscreened transfers camp-on at busy telephones and wait to

be answered.Each call automatically rings the telephone as
soon as it becomes idle.

• If a transferred call is not answered and then returns to your

telephone, you can take one of the following steps:

— press SEND to re-transfer the call,
— press HOLD to place the call on hold at your telephone,
— press ANS to return to the call.

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Transferring And Conferencing Calls

6.4 ConferencingTelephonesTogether

When your telephone is joined together with several other telephones
on the same call, the effectis called conferencing. You can make
conference calls that involve up to five parties, including you as the
originating party, in anycombination of outside lines and intercom
parties. For example, you can conference three outside lines and two
intercom parties or four outside lines and one intercom party or five
intercom parties—the combinations are up to you.

If you are involved in a conference call with two outside lines, you can
drop out of this established conference call and leave the outside lines
in the conference with each other. This is known as an unsupervised
conference call.

NOTE: When setting up a conference call with outside lines and

internal telephones, you must call the outside lines first.

• To set up a conference call that includes both outside lines

and intercom parties, outside lines alone, or intercom
parties alone,

—makefirstcall,
— press T/C (call is placed on hold automatically),
— make next call,
— press T/C to establish conference,
— repeat the last three steps to add up to two more parties, estab-

lishing a 5-party conference (including yourself).

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Transferring And Conferencing Calls

• To continue conversation with last conferee after outside lines

have dropped out of conference,

— press the line button of the remaining party.

• To drop outside lines from the conference,

— press HOLD to put all lines on hold before the caller hangs

up. Not doing this will result in a tone sounding in the
handset receiver, interrupting the remaining conferees.

• To retrieve lines from hold and bring them back into the

conference,

— press line button,
— press T/C,
— press line button,
— press T/C,
— repeat the above two steps until all desired lines are back in

the conference.

NOTE: If all the conference circuits are busy, you will not be able to

add a party to the conference. The message Conference Full
will appear in your display.

6.5 Making An Unsupervised Conference Call

Dropping out of a three-way conference between you and two outside
lines and leaving them conferenced together is known as creating an
unsupervised conference.

• To drop out of a conference call,

—dial#and hang up (lines remain lighted/in use until one or

both outside parties disconnect).

• To rejoin an unsupervised conference,

— press one of the lighted buttons where conference is taking

place.

NOTE: Conference volume levels are dependent upon the

quality of the external lines.

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60 – Impression LCD Speakerphone

Using The Other Telephone Features

Using The Other

7

Chapter 7 details the features that enhance the basic operation of your
telephone. All of the features in this chapter are listed in alphabetical
order for your convenience.

7.1 Adjusting The DisplayContrast

You can adjust the contrast of the display to darken or lighten it for best
viewing.

• To adjust the display contrast,

— press OPTIONS,
— press NEXT three times,
— press DISP (display reads contrast level),
— press LIGHT or DARK to change contrast level

accordingly (press button once for each degree
of change desired),

— press SPKR to save the last level and end.

Telephone Features

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7.2 Blocking VoiceAnnounce Calls

You can prevent voice announcements from sounding over your
telephone speaker. This feature also blocks subdued off-hook voice
announcements.

• To block voice-announced calls,

— press OPTIONS,
— press NEXT,
— press VAB,
— press ON,
— press SPKR to end.

• To un-block voice-announced calls,

— press OPTIONS,
— press NEXT,
— press VAB,
— press OFF,
— press SPKR to end.

• To block a SOHVA while you are on a call,

— press BLOCK.

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7.3 Controlling Background Music

If background music is supplied by the telephone system, you can turn
it on at your telephone speaker. Background music automatically turns
off during calls and voice announcements.

• To turn the music on,

— press OPTIONS,
— press NEXT,
— press MUSIC,
— press ON,
— press SPKR to end (the SPKR light turns on when

background music is on),

— adjust the loudness of the music with the speaker volume

control.

• To turn the music off,

— press OPTIONS,
— press NEXT,
— press MUSIC,
— press OFF,
— press SPKR to end (the SPKR light turns off when

background music is off).

7.4 Choosing Between Pulse And Tone Dialing

If your local telephone service is pulse (rotary dialing), your telephone
is arranged to dial in this manner (when programmed to do so by the
installer). If you need to send tones during a dialing sequence (e.g.; to
send bank-by-phone tones, and so forth), you can convert
to tone while dialing.The system will switch back to pulse dialing
when you end your call. You can store a # as part of an automatic
dialing number to effect pulse-to-tone switching where needed.

• To convert to tone dialing at any time during dialing or while

on an active call,

— press

#.

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Using The Other Telephone Features

7.5 Choosing Your Personal Ringing Tones

You can choose one of six different ring tones for your telephone when
it rings. Often, when several telephones are located close together,
each user chooses a different personal ring tone.

• To select one of the ring tones,

— press OPTIONS,
— press NEXT three times,
— press RING,
— press UP or DOWN to choose ring tone in display (a new

tone will sound at each up or down press),

— press SPKR to end. The next time your telephone rings, you

will hear the new ring tone.

7.6 Displaying The Functions OfYour

Station’s Buttons (Button Query)

You can use the interactive buttons on your LCD speakerphone to
access the button query feature. With this feature, you can cause your
station’s display to show the function of each of its buttons.

• To activate the button query feature,

— press OPTIONS,
— press NEXT six times,
— press QUERY,
— press any button and read its function in your LCD

speakerphone’s display,

NOTE: Use the HOLD button to access autodial numbers that you

have stored under DSS buttons.

— press SPKR to end.

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7.7 Entering An Account Code

If your installer has arranged your system for account code entry to
enhance the SMDA reports, you may be told to enter an account code
before calling a number or after answering one. Code entry is either
forced or voluntary. If the codes are forced, you must enter the account
code to place a call; if the codes are voluntary, the call will still go
through if you do not enter a code (pre-programmed Emergency
numbers will automatically go through even with forced account codes).

NOTE: You can program a button on your telephonethat will make the

account code entry process quicker if you wish. Refer to the
programming section of this user’s guide for details.

• To enter account code on an incoming call,

— press ITCM, then dial ✳04 (call is automatically placed on

hold),

—OR—

press preprogrammed ACCOUNT CODE button (call is not
automatically placed on hold),

— dial account code.

• To enter account code on an outgoing call,

— press line button (the display will prompt for “Account Code”

if programmed to do so),

— press ITCM, then dial ✳04 (call is automatically placed on

hold),

—OR—

press preprogrammed ACCOUNT CODE button (call is not
automatically placed on hold),

— dial account code,
— listen for dial tone and dial number you are calling.

NOTE: If you hear an error tone after you havedialed your account

code, check the number for validity.

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7.8 Forwarding Your Calls

You can forward calls that normally ring at your telephone to another
telephone for answering. You can forward just your prime line and
intercom calls or you can forward any calls that ring at your telephone.

NOTE: You can program a special call forward buttonif you need

quick access to the feature. See the programming section of
this user’s guide for details.

• To forward your calls,

— press OPTIONS,
— press NEXT two times,
— press CFWD,
— press PERS for prime line and intercom calls,

—OR—

press ALL for all calls,

— press SET to enable call forwarding,
— dial extension number of telephone to receive your

forwarded calls,

— press SPKR to end.

NOTE: Your telephone will ring a short ring burst each time

an ITCM call is forwarded to remind you that this is
happening.

• To cancel call forwarding,

— press OPTIONS,
— press NEXT two times,
— press CFWD,
— press PERS for prime line and intercom calls,

—OR—

press ALL for all calls,

— press CLEAR to disable call forwarding,
— press SPKR to end.

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7.9 Listening To A Call Over The

Speaker (Group Listening)

You can turn on the telephone speaker while you have the telephone
handset or headset in use. The distant party’s voice then sounds over
the telephone speaker as well as the handset or headset; however, only
your handset or headset microphone is active.

• To do this while on a call,

— press and hold SPKR for two seconds,

—OR—

— press pre-programmed group listening button.

• To cancel group listening,

— press and release SPKR to end,

—OR—

— press pre-programmed GROUP LISTENING button.

7.10 Making A Call Non-Private

You can make a call non-private using a feature button that you have
programmed. Actual button programming is discussed in a separate
section of this user’s guide. When a call is non-private, other
telephones in the line group can join the call. Privacy returns when the
call is completed.

• To do this while on a call,

— press preprogrammed PRIVACY button.

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Using The Other Telephone Features

7.11 Monitoring A Conversation Between

Two Telephones (Service Observing)

If your telephone provides the system installer programmed service
observing feature, you can monitor an on-going conversation at another
telephone in an undetected manner. Youcan use this feature on-hook or
off-hook.

You may also make a SOHVA call to a station you are actively
monitoring, enabling you to assist the station user while listening to the
distant party. For this feature, the called station must be programmed
to be “observable,” and your telephone must have a pre-programmed
SOHVAbutton.

• To monitor an in-progress call,

— press ITCM,
—dial
— dial extension number of telephone to be monitored,
— press SPKR to end monitoring.

• To initiate a SOHVA while monitoring a call at

another station,

— press pre-programmed SOHVA button,
— make announcement (distant party will not hear the

NOTE: The station you are observing may not allow a SOHVA call if it

#03,

announcement; party receiving SOHVA can press MUTE
button to respond to your call).

is in speakerphone mode. However, the voice announce block
feature, if enabled at the monitored station, will not block a
SOHVA from a monitoring station.

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Using The Other Telephone Features

7.12 MutingYourTelephone

By using the MUTE button, you can block transmission of your voice
to the distant party. For example, if someone comes into your office to
talk to you and you do not want to interrupt the distant party, press the
MUTE button. The MUTE button turns on when you press it and
turns off when you press it again.

• To mute your telephone,

— press and engage MUTE (MUTE light turns on).

• To return to the distant party,

— press and disengage MUTE (MUTE light turns off).

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Using The Other Telephone Features

7.13 Operating Your Telephone
As A Departmental Station

If your telephone is within a departmental group of telephones, you can
place your station in either an off-duty or a wrap-up mode.

The off-duty mode is when you leave your telephone for lunch or for
an extended time period and want another department telephone to
receive your calls.

The wrap-up mode is when you need time after a call to complete
related paperwork and want another department telephone to receive
your calls. To use the wrap-up mode, you must program a Do Not
Disturb feature button (refer to the programming section of this user’s
guide for details).

• To place your telephone in an off-duty mode,

— press OPTIONS,
— press NEXT two times,
— press DND,
— press ON,
— press SPKR to end. Calls will ring at another departmental

telephone.

• To return to on-duty mode, repeat the above procedure but

press OFF instead of ON.

NOTE: When you are in the Do Not Disturb mode and a call comes in

from another station, your ITCM light will flash and your
LCD will display the station attempting the call. You may
choose to pick up the call; when you hang up, your telephone
returns to the Do Not Disturb mode until you turn it off.

• To place station in wrap-up mode,

— press HOLD,
— press DND feature button (preprogrammed). Calls will ring at

another departmental telephone.

• To return to on-duty mode, repeat the above procedure.

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Using The Other Telephone Features

7.14 RelocatingYourTelephone

If your installer has equipped your system with automatic set
relocation, you can move your telephone to another location and be
given a choice (through a display prompt) as to whether you want to
keep your previous programming or use the programming in the new
location. Respond to the prompt according to your need.

• To maintain the extension number and programming

features from the old location,

— connect the telephone line cord to the new jack,
— note the flashing HOLD light and press the HOLD button

while the light is still flashing (your telephone immediately
assumes the features from the previous location),

—OR—

— do nothing until the HOLD light stops flashing (your

telephone automatically assumes the features from the
previous location).

• For your telephone to assume the extension number and

programming features from the new location,

— connect the telephone line cord to the new jack,
— note the flashing HOLD light, and press the # button while

the light is still flashing (your telephone immediately assumes
the features from the new location).

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7.15 Sending A Paging Announcement

There are several ways to make a public announcement to all or a
portion of your location. Your system might be arranged with an
external paging unit that you access by pressing a line button or by
dialing a special code. This unit sounds the announcement over an
external speaker unit.

Your system may provide an all-call or a zone page feature that you
access by dialing special codes. This arrangement sounds the
announcement through the telephone speakers. All-call sounds the
announcement through all telephones, while zone paging sounds it only
through those telephones located in a specific area. Check with your
system administrator to determine the type of paging that you should
use and the method that you should use t o access it.

NOTE: You can program a special all-call/zone paging button if you

need it for quick access to the feature. See the programming
section of this user’s guide for details.

• If your system provides an external paging unit,

— lift handset,
— press ITCM, then dial extension number of station equipped

and enabled for paging (see programming section of this
user’s guide),

—OR—

—presspagingbuttonassignedbytheinstaller,

—OR—

— press ITCM,
—dial89 for special paging port,
— make announcement,
—hanguptoend.

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Using The Other Telephone Features

• If your system provides all-call or zone paging,

— lift handset,
— press ITCM,
—dial 87 for all-call,

—OR—

—dial84, 85, or 86 for zone 1, 2 or 3,
— make announcement,
— stay on line if awaiting a reply (known as “meet-me” page),

—OR—

—hanguptoend.

NOTE: If you have programmed paging buttons, use them instead of

the dialing codes shown above.

• To make a reply to a “meet-me” page,

— lift handset of nearest telephone,
— press ITCM,
—dial88,
—meetpagingpartyonline.

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Using The Other Telephone Features

7.16 Setting TheVolume Contr ol

Your telephone has a rocker-type volume control. This is a
multipurpose control that you can use to set the volume, or loudness, of
the ringer, the speaker, the handset, the headset, and the group listening
mode. Your LCD displays new setting when volume button is pressed.

• There are four ringer loudness levels (your installer may

enable ringer off as well). Set them as follows:
— while your telephone is idle, press VOLUME UP or

VOLUME DOWN once for each change in loudness (four

different levels available) that you desire. The ringer sounds
once for each change as an example of the current setting.
Your final change in volume becomes the new default setting
and will result in your telephone ringing at that level for all
future calls (until you change the default by repeating the
above procedure).

• There are eight speaker loudness levels. Set them for the

current call as follows:

— while on a call, press VOLUME UP or VOLUME DOWN

once for each change in loudness (eight different levels
available) that you desire.

• There are eight handset loudness levels (13 levels when the

installer marks the station as a hard-of-hearing station). Set
the l evels for the current call as follows:

— while on a call, press VOLUME UP or VOLUME DOWN

once for each change in loudness that you desire.

• There are thirteen headset loudness levels. Set the loudness

for the current call as follows:

— while on a call, press VOLUME UP or VOLUME DOWN

once for each change in loudness (thirteen different levels
available) that you desire.

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Using The Other Telephone Features

• There are eight group listening loudness levels. Set them for

the current call as follows:

— while on a call, press VOLUME UP or VOLUME DOWN

once for each change in loudness (eight different levels
available) that you desire.

You can make a change in the loudness that remains until you change it
again (referred to as default setting).

• Set the speaker, headset, handset, or group listening loudness

for all future callsusing the following steps:

— press ITCM,
— choose speaker, headset, handset, or group listen mode to be

affected,

— while in that mode, press VOLUME UP or VOLUME

DOWN to adjust loudness,

—dial✳✳5to hold the loudness at the last setting for all future

calls (until it is changed again),

— repeat this procedure in each mode until all default volume

levels have been properly set.

NOTE: You may adjust the volume of a call in any mode (over

speaker, headset, handset or group listen), at any time during
the call, by pressing VOLUME UPor VOLUME DOWN.
When the call ends, the volume of all future calls is reset to the
programmed (default) setting.

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7.17 Setting A Do Not Disturb Condition

This feature keeps calls from ringing at your telephone and makes it
appear to be busy to intercom calls. If your telephone has this feature,
you can enable it as needed.

Generally, this feature cannot be overridden by the caller. The caller
hears two quick tone bursts every three seconds when he or she calls a
telephone with this feature enabled. Some telephones, however, do
have the ability to override a Do Not Disturb condition set at another
telephone.

NOTE: You can program a special do not disturb button if you need it

for quick access to the feature. See the programming section
of this user’sguide for details.

• To enable do not disturb, proceed as follows:

— press OPTIONS,
— press NEXT two times,
— press DND,
— press ON,
— press SPKR to end.

• To disable the do not disturb condition, repeat the above

procedure, but press OFF instead of ON.

NOTE: To override a Do Not Disturb condition at another telephone,

refertosection4.3fordetails.

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7.18 Using Toll Restriction Override

You can override one station’s toll restriction assignments with your
own assignments by dialing a programmed four-digit TRO code at
another station prior to dialing your desired number.When you do this,
the system replaces the toll restriction requirements of the station that
you are using with those that match your home station. After entering a
TRO code at another station, you will get your own prime line or idle
line preference and its accompanyingtoll restriction assignment. You
then have 15 seconds to dial an outgoing call. Once you have hung up
from a call, you have 15 seconds to make another call without
re-entering your TRO code. If you transfer a TRO call or place it on
hold and pick it up at another station, the call belongs to the new
station.

• To use TRO at a station,

— press ITCM,
—dial✳✳6,
— dial your station extension number,
— dial your TRO code number (TRO code is not displayed—

instead an ✳ is shown),

— within 15 second timeout period, dial desired outgoing line

number,

— hang up handset or press SPKR to end call. You will have 15

seconds in which you can make another call without
re-entering your TRO code.

• To clear the TRO code,

— press ITCM,
—dial✳✳6,
— press SPKR.

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7.19 Using The Optional Tracker PagingSystem

The optional Tracker paging system allows you to send and receive
messages on Tracker Pagers assigned to station extension numbers.

The Tracker system will also park calls in orbit for retrieval by the
paged party. The type of message that the system delivers (either
alpha/numeric or numeric-only) is dependent upon the Tracker Pager
model in use at the station.

If your station includes a Tracker Pager, you must enable it for your
use. Further, it is a good practice to disable it when you do not wish to
receive paged messages and when you leave your station at the end of
your day.

• To enable a Tracker Pager at your station,

— press ITCM,
—dial✴06,

• To disable a Tracker Pager at your station,

— press ITCM,
—dial#06.

• To send a call back message to someone’s Tracker Pager

after receiving a ring—no answer,

— make an intercom call to someone and receive no answer,
— press preprogrammed TRACK button (or dial #01),
— After your station returns to idle hang up handset or press

SPKR to end. The Pager—Tracker system will transmit your
station extension number to called party’s Tracker Pager
display. (Some models will also display your station name if
the system is programmed to include station names.)

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• To send a call back message to someone’s Tracker Pager

without first calling them,

— press ITCM,
—dial#01,
— dial station extension number
— hang up handset or press SPKR to end. The Pager—Tracker

system will transmit your station extension number to the
caller party’s Tracker Pager display. (Some models will also
display your station name if the system is programmed to
include station names.)

• To park a call and have Pager—Trackertell someone to

retrieve the call,

— answer call and press T/C,
— dial extension,
— press TRACK (or dial #01),
— your display shows park orbit (91 through 99) and then

returns to idle,

— hang up handset or press SPKR to end. The Pager—Tracker

system will transmit orbit dialing code and caller ID
information, if available, to called party’s Tracker Pager
display. (Alpha/numeric models display #91 through #99
while numeric-only models display -91 through -99.)

• To respond when your Tracker Pager displays park orbit

dialing code,

— from any system station, press ITCM,
— dial displayed orbit code (# 91–99),
— retrieve call.

NOTE: If the Tracker paging system does not accept your actions,the

system sounds an error tone at your telephone.

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7.20 Using The Data Interface Unit

The optional Data Interface Unit (DIU) provides connections for your
LCD speakerphone and an industry-standand telephone (IST) device
such as a non-proprietary telephone, FAX machine, data modem,
cordless telephone, or answering machine. You can then switch
between your multiline telephone and the IST device.
The main purpose of the DIU is to provide IST capability to a digital
station port like those provided by your telephone system.

When you have a DIU assigned to your station multiline telephone,
your telephone will have a preprogrammed DATA button. The button’s
LED provides you with the following visual feedback on the operating
status of the DIU.

DATALED DIU Status

Off Digital mode (multiline telephone selected)
On (green) IST device selected but not active
On (red) IST device busy
Flashing (red) IST device ringing

• To select the LCD speakerphone,

— press the DATA button. If a call is in progress on the IST

device, it transfers to the LCD speakerphone if the
speakerphone is off-hook or in speakerphone mode. The call
disconnects if the LCD speakerphone is on-hook.

• To select the IST device,

— press the DATA button. If a call is in progress on the LCD

speakerphone, it transfers to the IST device if that device is
off-hook. The call drops If the IST device is on-hook. You can
still receive visual messages via the speakerphone’s LEDs and
LCD display while the voice path is routed to the IST device.

80 – Impression LCD Speakerphone

Using The Other Telephone Features

• To transfer calls to a distant party’s DIU,

— use the normal transfer procedure. If the DIU is in the IST

mode, the call goes to the connected IST device; otherwise, a
normal station-to-station transfer occurs. The telephone at the
DIU receiving the transfer rings if it is on-hook. If that
telephone is off-hook, the call camps there and will recall in
the same manner as any transferred call.

• Sometimes you might find it necessary to transfer an active

call to your IST device (for example: a call that you want to
direct to a FAX machine). To do so,

— transfer the call to yourself,
— press the DATA button and the IST device will ring,

• To use a non-proprietary telephone as an IST device,

— operate it as a standard IST,
— press the appropriate button on the LCD speakerphone to

select another line, intercom, or speed dial.

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82 – Impression LCD Speakerphone

Sending And Receiving Non-Verbal Messages

Using Non-Verbal

8

8.1 Turning On A Message Waiting Light

If your LCD speakerphone is designated as a central message desk by
the system or has message wait originate ability, you can turn on the
message waiting light of any other telephone. This lets that telephone
user know that you have a message for him.

• To turn on the message waiting light at another telephone

when that station is busy,

— hear the busy tone and remain on the line,
— press NEXT,
— press MSG,
— hang up.The message waiting light of called station will flash.

• To turn on the message waiting light at another telephone

when that station rings with no answer,

— hear ringing,
— press MSG,
— hang up. The message waiting light of called station will flash.

• To turn off the message waiting light at a busy or idle station

before its user gets the message,

— press ITCM,
—dial
— dial extension number of station that was alerted. The

message waiting light of called station will turn off.

Messaging

#3,

• To turn off the message waiting light during

message-delivering conversation,
— press ITCM.

• To receive a message at your station,

— observe your flashing message waiting light,
— press ITCM, then press HOLD. Connection to station that

left message is automatic.

Impression LCD Speakerphone – 83

Sending And Receiving Non-Verbal Messages

8.2 Sending LCD Messages

You can set system-supplied messages to be received or displayed by a
calling LCD speakerphone. These messages give information on your
telephone status. Get a list of the available messages from the
attendant and write them on this blank chart.

Write Attendant Provided Messages Here

0
1 Back At
2 Call
3
4
5
6
7
8
9

• To turn message on,

— press ITCM,
—dial✳02,
— dial the desired code number from your message list. The

default messages of Back At and Call may be used:

For Back At default message, dial time in twelve-hour format
using the

For Call default message, dial telephone number of where
you will be

— press SPKR to end message. Intercom light flashes steadily.

# as a colon.

• To turn off message and your intercom light,

— press ITCM,
—dial

84 – Impression LCD Speakerphone

#02.

Sending And Receiving Non-Verbal Messages

8.3 Leaving A Station-To-Station Message

When you call another telephone and no one answers, you may leave a
reminder that you have called. Do this by turning on the BLF light at
the called telephone. To allow this to take place, your telephone must
have previously been stored as a DSS/BLF button at the called
telephone. If your telephone is not stored as a DSS at the called
telephone, your messaging call goes to the central message desk, if one
is programmed. The central message desk (usually the system
attendant) takes your message and turns on the message waiting light of
the telephone that you originally called.

• To turn on message light,

— make intercom call and receive no answer,
—dial✳7(BLF light at called station flutters).

• To turn off message light,

— press ITCM,
—dial
— dial extension number of telephone. DSS/BLF light turns off.

• If you are the recipient of a station-to-station message

reminder (a BLF light is fluttering), answer it as follows:

— press DSS button associated with lighted BLF light.

#7,

8.4 Sending An Assist Button Message

If you have preprogrammed an ASSIST button on your telephone, you
can use it to send a message to your supervisor, asking for assistance
while you are on a call. Your message shows in the supervisor’s
telephone display.

• To send a message for assistance,

— press ASSIST button that you have preprogrammed,
— press DSS of the telephone user you need help from. (This is

not necessary when the desired extension number was stored
along with the ASSIST button programming.)

If the assisting telephone is idle, a ring burst sounds and a message
appears in its display. If it is busy, the message appears when it
becomes idle.

Impression LCD Speakerphone – 85

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86 – Impression LCD Speakerphone

Programming Your Telephone

Programming

9

9.1 Programming For A utomatic Dialing

• Autodial is a feature that lets you:

— dial lengthy numbers using one or two buttons,
— store frequently used feature codes,
— store intercom numbers of frequently called

telephones (known as DSS buttons).

• Autodial can be stored:

— at any programmable button that is not now assigned as a line

button or other feature by the system administrator or

installer,

— on a secondary level under a DSS button (however, you

cannot store a number in place of a DSS stored there),

— at keypad keys 0 through 9 (these 10 stored numbers are also

known as speed dial numbers).

NOTE:The Federal Communications Commission (FCC) requires that

when programming emergency numbers and making test calls
to emergency numbers you do the following: (1) Remain on the
line and briefly explain to the dispatcherthe reason for the
call; (2) always make such a test call during the off-peak
hours, such as early morning or late evening.

YourTelephone

Impression LCD Speakerphone – 87

Programming Your Telephone

9.1 Programming For Automatic

Dialing —continued

The outside numbers and feature codes are commonly referred to as
autodial numbers when they are stored at the programmable button
locations; however, they are referred to as personal speed dial numbers
when they are stored at the 10 keypad number locations. The intercom
extension numbers are referred to as direct station selection (DSS)
numbers. Plus, the light associated with the DSS button is referred to
as the busy lamp field (BLF) light.

• Before you begin programming, write down:

— write down the intercom or outside line you will use to access

the number,

— write down the telephone number, extension number, or

feature code you are storing.

• As you program numbers,

— fill in the identification strips on your telephone,
— fill out the charts on the next page for a personal record of

your stored numbers.

NOTE: The telephone system allows only one autodial number at a

programmable button; however, you can store an autodial
number or feature code at a second level of a l ocation where a
DSS is already stored; just repeat the programming procedure.

unisyn14.cdr

B1 B2 B3
B4 B5 B6

1

GHI

4

PRS

708

SPKR

HOLD

Autodial Button Locations

88 – Impression LCD Speakerphone

A1 A9
A2 A10
A3 A11

ABC

2

JKL

5

TUV

OPER

T/C

TAP

A4 A12

3

DEF

A5 A13

MNO

6

A6 A14

WXY

9

A7 A15

#

A8 A16

MUTE

ITCM

Programming Your Telephone

AutodialNumbers

A1 A9
A2 A10
A3 A11
A4 A12
A5 A13
A6 A14
A7 A15
A8 A16
B1 B4
B2 B5
B3 B6

Personal Speed Dial Numbers

(Keypad Buttons)

05
16
27
38
49

Impression LCD Speakerphone – 89

Programming Your Telephone

9.2 Storing Autodial And Speed Dial Numbers

• To store an outside number or a feature c ode as an autodial

or speed dial number, follow the display prompts and
proceed as follows:

— press OPTIONS,
— press NEXT four times,
— press ADIAL or SDIAL to choose autodial or speed dial

programming,

— press programmable button or keypad button to choose

storage location,

— press line button to dial out on or press ITCM,

—OR—

— if your system provides line groups, dial 1, 2, 3,or4for line

group 1, 2, 3, or 4, or dial 0 to have the system automatically
choose line for you,

— dial any number (up to 16 digits long - include ✳ and

needed),

NOTE: You may need apause betweennumbers tocompensate for

differences in response time between your system and the host
system (ask your attendant about this). Tostore a pause, press
HOLD , then continue dialing. If your system is behind a host
system that needs a hookflash to access a feature, press TAP to
store a hookflash, then continue dialing. Also, you may need to
erase the typed digits appearing in your display to correct them.
If you do, press BKSP once for each digit to be removed.

— press SAVE to store number,
— press next location button and store next number,
— repeat previous step until all numbers are stored,

# if

—OR—

— press SPKR to end.

• To store a system feature access code instead of an outside

number,

— follow the above procedure except do not make a line

selection before dialing the number. Instead, dial the access
code for the feature after selecting the button location. For
example, to program a group call pick up button, press the
programmable button, press ITCM,dial#4,thenpressSAVE.

90 – Impression LCD Speakerphone

Programming Your Telephone

9.3 Storing A DSS Number

NOTE: You cannot store more than one DSS number at a

programmable button location; however, you can store a
feature code or autodial number at a second level for a button
location that already has a programmed DSS.

• To store an ITCM extension number as a DSS number,

proceed as follows:

— press OPTIONS,
— press NEXT five times,
— press DSS,
— press programmable button to choose location,
— dial extension number,
— press next location button and store next DSS number,
— repeat the previous step until all DSS numbers are stored,

—OR—

— press SPKR to end.

CAUTION

Do not programthe interactive buttons; doing so canmaketheirfeatures
unavailable. If you do inadvertently program theinteractivebuttons, you
can retrieve their functions with the following procedure:

1. press ITCM ✴✴1,

2. press the interactive button that you corrupted,

3. dial 91,92, or 93 (for the interactive button locatedfrom left to right),

4. press SPKR to end,

5. repeat the process for each button.

Impression LCD Speakerphone – 91

Programming Your Telephone

9.4 Storing The Feature Buttons

If you find that you are using certain miscellaneous features often,
access buttons may make operation easier. Create access buttons as
you need them.

Account Code Button - allows you to enter an account code for call
record purposes.

Automatic Call-Back (Camp On) Button - arranges the system to
ring your and another’s telephones as soon as their telephone becomes
idle.

Call Forward Button - provides one-button forwarding of all of your
calls to another telephone.

Call Park Orbit Button - places a call in a system hold for pick up.
Do Not Disturb Button - prevents other telephones from ringing your

telephone.

Page Button - provides one-button access to paging.
Privacy Button - releases privacy for current call.
Saved Number Redial Button - redials saved last-dialed number.
Voice Announce Block Button - blocks voice announcements.

92 – Impression LCD Speakerphone

Programming Your Telephone

• To create these feature access buttons proceed as follows:

— press OPTIONS,
— press NEXT five times,
— press FEAT,
— press NEXT repeatedly until desired feature choice is

displayed,

— press one of the buttons below currently displayed selections

to choose desired selection,

— respond to any menu prompts associated with feature (such as

all-call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK),

— press programmable button for storage location,
— press PREV or NEXT until next feature choice is displayed

or until EXIT is displayed;

— repeat last two steps until all feature buttons are programmed,

—OR—

— press EXIT to end.

To clear a feature access button assignment, repeat the programming
procedure but press CLEAR before pressing storage location button.

Impression LCD Speakerphone – 93

Programming Your Telephone

9.5 Storing The Special Purpose Feature Buttons

In addition to the feature buttons discussed on the previous page, there
are seven special purpose buttons that you can arrange as needed.
These buttons provide the following features:

Assist Button - sends a message to an LCD speakerphone that lets user
know, with a tone and a station message display, that you need
assistance.

Automatic Redial Button - causes the system to automatically dial
(every minute for 10 minutes) the last number that you dialed and ring
the number for approximately 30 seconds.

Headset Button - allows you to operate your LCD speakerphone with
a headset instead as a speakerphone.

of the handset on your speakerphone

pressing the headset button turns on the headset feature.
Group Listen Button - allows others to hear a conversation over the

telephone speaker while you use the handset or headset; the distant
party can hear only the conversation transmitted through the handset or
headset.

Response Message Button - makes a non-verbal response to a SOHVA
call. The response appears in the display of the c alling telephone.

Transfer/Conference AutodialButton - enables you to pre-select
telephones to which calls are frequently transferred, allowing a
single-key transfer of calls. This is most commonly used to transfer to
a voice mail system.

Subdued Off-Hook VoiceAnnounce (SOHVA)Button - allows you
to deliver a SOHVA call. With this button you can decide, after hearing
a busy signal, whether the called party should be interrupted in a
SOHVA manner. If so, you can press the button and initiate a SOHVA
call.

(Connect the headset in place

.) With the headset in place,

94 – Impression LCD Speakerphone