Comdial Large Screen Display Speakerphone User Manual
GCA70349.05 06/03
Printed in U.S.A.
DXP, DXP Plus, and FX Series
Digital Communications Systems
Large Screen Display Speakerphone
Station User’s Guide
User Guide
This user’s guide is for the following system:
DXP, DXP Plus, and FX Series
Digital Communications Systems
This user’s guide applies to the following telephone models:
•Impact SCS 8412F-** Rev. A and later.
•Impact SCS 8412S-** Rev. A and later.
•Impact SCS 8412FJ-** Rev. A and later
•Impact SCS 8412SJ-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
(941) 554-5000 or (800) 266-3425
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
Printed in USA
GCA70349
June, 03 Comdial i
ABOUT THIS BOOK
This user’s guide serves as both an introduction for new speakephone
users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
1 Getting Started
The first chapters describe the basic and advanced features of the
Common Code Based DXP, DXP Plus, and FX System:
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6Programming
7 Other Advanced Features
Following the advanced feature descriptions are two reference
tables, a glossary that defines many general phrases and abbrevia
tions which may not be familiar to users, tips on speakerphone
use for the new user described in Appendix D, and all feature sets
available for the DXP, DXP Plus, and FX systems.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed
reference to the feature locations.
ii Comdial June, 03
NOTES:
June, 03 Comdial iii
Large Screen Display Speakerphone User’s Guide
TABLE OF CONTENTS
1. GETTING STARTED ........................................................1
1.1 Welcome .............................................................................1
1.2 Setting Up Your Speakerphone...........................................1
1.2.1 Positioning Your Speakerphone..................................2
1.2.2 Using Your Speakerphone ..........................................3
1.2.3 Setting Display Contrast .............................................4
1.2.4 Setting a Personal Ringing Tone.................................5
1.2.5 Setting Volume Levels ................................................5
1.3 Answering and Making Calls .............................................7
1.4 Understanding the Basic Functions ....................................8
1.5 Your Speakerphones Buttons............................................10
1.6 Your Speakerphones Display Lights.................................12
1.7 Understanding The Large Screen Display........................14
2. ANSWERING CALLS ....................................................15
2.1 Answering Outside Calls ..................................................15
2.2 Answering Intercom Calls ................................................17
2.3 Night-Transferred Calls - Line Access From Any
Station...............................................................................18
2.4 Holding Calls ....................................................................19
2.5 Call Pickup........................................................................22
2.5.1 Group Call Pickup ....................................................22
2.5.2 Directed Call Pickup.................................................22
2.6 Pickup For Monitored Stations.........................................22
Contents
iv Comdial June, 03
2.7 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) ..........................................................................25
2.7.1 Handling an Incoming SOHVA ................................25
2.7.2 Voice Announce Blocking ........................................27
2.8 Caller ID (Automatic Number Identification) ..................28
3. MAKING CALLS ............................................................31
3.1 Making Outside Calls .......................................................31
3.2 Making Intercom Calls .....................................................32
3.3 Automatic Dialing ............................................................33
3.4 Redialing...........................................................................34
3.4.1 Redial - Last-Dialed Number....................................35
3.4.2 Redial Programming (Storing Numbers)..................35
3.5 Camping On - Busy Station, Automatic Callback............36
3.6 Advanced Camping On Options.......................................37
3.6.1 Camping On - Idle Station, Automatic Callback......37
3.6.2 Camping On - Busy Station, Wait For An Answer
(Call Waiting) ............................................................38
3.7 Sending Subdued Off-Hook Voice Announcements
(SOHVA) ..........................................................................40
4. ADVANCED CALL HANDLING ..................................41
4.1 Waiting For A Line (Queuing)..........................................41
4.2 Conferencing.....................................................................42
4.3 Call Forwarding ................................................................44
4.3.1 Forwarding a Call .....................................................44
4.3.2 Diverting All Incoming Calls To Another Station ....47
June, 03 Comdial v
Large Screen Display Speakerphone User’s Guide
4.4 Call Forward Outside System (CFOS) .............................48
4.5 Call Parking ......................................................................50
4.5.1 Parking a Call............................................................50
4.5.2 Handling Park Recalls ..............................................50
4.6 Call Transferring...............................................................52
4.6.1 Screened Call Transfers ............................................52
4.6.2 Unscreened Call Transfers........................................53
4.6.3 Other Call Transferring Options ...............................54
4.6.4 Hot Transfer..............................................................54
4.6.5 Quick Transfer ..........................................................55
5. NONVERBAL MESSAGING .........................................59
5.1 LCD Message Delivery ....................................................59
5.2 Message Waiting Light and Messaging ............................62
5.3 Response Message Delivery.............................................64
6. PROGRAMMING ...........................................................65
6.1 DSS Numbers ...................................................................65
6.2 Speed Dial Numbers........................................................66
6.3 Feature Access Codes .......................................................69
6.3.1 LCD Feature Buttons ................................................71
6.4 Reminder Alert .................................................................74
6.5 Response Message Button ................................................75
7. OTHER ADVANCED FEATURES ...............................77
7.1 Background Music............................................................77
7.2 Line Groups ......................................................................77
Contents
vi Comdial June, 03
7.3 Do Not Disturb Condition ................................................78
7.4 Automatic Redial..............................................................79
7.5 Tracker Paging System.....................................................81
7.6 Auxiliary Jack...................................................................83
7.7 Account Codes.................................................................86
7.8 Dial By Name ...................................................................87
7.9 Volume Control.................................................................88
7.9.1 Setting Current Volume Level ..................................88
7.9.2 Muting Your Speakerphone ......................................90
7.10Programmed Button Display ............................................90
7.10.1Button Functions Display (Button Query)................90
7.10.2Status Of Busy Lines and Stations (Busy DSS/BLF
Button Inquiry) ..........................................................91
7.11Automatic Set Relocation .................................................91
7.12Paging ...............................................................................92
7.13Viewing The Call Log ......................................................93
7.14IMIST Module ..................................................................93
7.15DSS/BLF Console Operation ...........................................95
7.15.1Accessing The DSS/BLF Console Button Levels ....96
Appendix A Feature Access Codes ......................................97
Appendix B Display Abbreviations ...................................101
Appendix C Glossary .........................................................107
Appendix D Speakerphone Characteristics........................117
Appendix E Feature Networking Support..........................123
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 1
1. GETTING STARTED
1.1 Welcome
Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphones Buttons
• Your Speakerphones Display Lights
1.2 Setting Up Your Speakerphone
When your new speakerphone arrives, the system
installer unpacks
your
speakerphone and connects
the line to a system jack.
The following sections
describe a few initial adjust
ments that allow you to
quickly begin making and
answering calls with some
of the most basic features.
Impact SCS 8412S Speakerphone
Getting Started
2 Comdiall June, 03
1.2.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the speakerphone where
it will detect sounds from typewriters, keyboards, printers,
paging systems, or other equipment.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
• Your telephone has an adjustable pedestal to allow you to select
the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest positionflush against the
pedestal.
• To adjust the pedestal,
1. GRASP the rear of the pedestal base
firmly with one hand and LIFT the
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with one
hand and RAISE the telephone sup
porting arms upward with your other
hand. (Notice there are three sets of
notches under the telephone corre
sponding to the three positions available.)
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 3
3. When the telephone is at the desired height, SELECT the closest pair
of notches and INSERT the supporting arms in the notches. PRESS
DOWN slightly on the telephone until you feel the supporting arms
snap into place.
Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place
the telephone in an area that is free from the danger of spills.
1.2.2 USING YOUR SPEAKERPHONE
• To manually place a call using your speakerphone.
1. PRESS INTERCOM or line button.
2. DIAL the number.
3. When party answers, SPEAK toward the telephone.
• To automatically dial a number using your speakerphone.
—PRESS the preprogrammed speed dial or DSS/BLF button and
SPEAK toward the telephone when your party answers.
• To answer a call with your speakerphone.
1. PRESS the INTERCOM or line button with flashing red or orange
light.
2. SPEAK toward the telephone to answer the call.
3. PRESS SPEAKER to end.
Note: For more tips and information on speakerphone use,
including the use of a Full-Duplex Speakerphone, see Appendix
D, Speakerphone Characteristics on page 117.
Getting Started
4 Comdiall June, 03
1.2.3 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display
contrast,
1. SELECT OPTIONS.
2. SELECT Programming.
3. SELECT Contrast Level.
4. SELECT the Contrast Level
interactive button (to the right of
the LCD, on the same row as the
words Contract Level) once for
each change of darkness you
desire. Each press of the button
makes the display darker until
you go past level eight and return to level one.
5. SELECT EXIT to end.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 5
1.2.4 SETTING A PERSONAL RINGING TONE
You can choose one of eight different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring
tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT Programming.
3. SELECT NEXT.
4. SELECT Ring Tone interactive
button (to the right of the LCD)
to scroll through the eight ring
tones.
5. SELECT EXIT to end.
The next time your telephone rings,
you will hear the new ring tone.
1.2.5 SETTING VOLUME LEVELS
The volume control on your telephone is a multipurpose control
you
can use to set the volume
(loudness) of the ringer, the
speaker, and the handset. There are
four ringer loudness levels (plus an
off position).
• To set the ringer loudness
level,
1. While your telephone is on-
hook and idle, PRESS the VOL
UME UP or VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an
example of the current setting.
Getting Started
6 Comdiall June, 03
2. SELECT SAVE to end.
• To set the speaker and
handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP or
VOLUME DOWN button once
for each change in speaker vol
-
ume that you desire.
3. SELECT SAVE.
4. LIFT handset.
5. PRESS the VOLUME UP or
VOLUME DOWN button once
for each change in handset vol
-
ume that you desire.
6. SELECT SAVE.
NOTE: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station.
NOTE:When a call ends, the system resets the speaker and handset volume of all future calls to the programmed setting. For
instructions in setting your speakerphones default volume, see
Volume Control section in the system specific Other Advanced
Features chapter on page 77.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 7
1.3 Answering and Making Calls
Your speakerphone is now properly configured to answer and make
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 or PRESS other line button to select line (See Line Groups
in the system specific Features chapters for more information on
selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
• To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will be
heard).
3. SPEAK toward telephone or LIFT handset if privacy is desired.
Getting Started
8 Comdiall June, 03
1.4 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal DisplayLCD)
• Displays time, day, date, and active call information.
• Keeps you apprized of the status of your telephone.
• Provides programming prompts.
Auxiliary Jack
Your Impact SCS LCD speakerphone may be equipped with an
auxiliary jack that provides an interface for a headset, a tape
recorder, an external ringer, or an external pager.
Message-Waiting Light
Indicates that a message awaits pick up.
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly
toward microphone opening).
Speaker
• Sounds distant partys voice.
• Sounds ringing and call-in-progress tones.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 9
Impact SCS 8412S and 8412F- LCD Speakerphone
Getting Started
10 Comdiall June, 03
1.5 Your Speakerphones Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold.
• Stores pauses in number sequences during programming.
• If available, scrolls through LCD response messages.
• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing).
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features.
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable).
Intercom Button (INTERCOM)
• Selects an intercom line.
• Allows you to initiate many of the telephones features.
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation.
• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).
Direct Station Select/Busy Lamp Field (DSS/
BLF)Programmable Buttons
• Allow you to store numbers for automatic dialing functions.
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS).
• May be programmed as a feature button.
• May be designated a line button by your system installer.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 11
Shift Button (SHIFT)
Allows you to enter a second tier for storing and/or automatically
dialing speed dial numbers. (That is, you can store two speed dial
numbers at every programmable button locationone in the regular
tier and one in the second tier). You activate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off.
• Disconnects a call when you are on a hands free call.
• Ends or cancels programming.
Tap Button (TAP)
• Recalls dial tone or generates a hookflash.
• Retrieves held calls or last call placed on hold.
• Places flash while programming speeddial number.
Transfer/Conference Button (TRNS/CONF)
• Transfers calls.
• Sets up conference calls.
Volume Control (VOLUME UP or VOLUME DOWN)
Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode.
Getting Started
12 Comdiall June, 03
1.6 Your Speakerphones Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station
Select/Busy Lamp Field or DSS/BLF programmable
button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you by
station associated with that DSS/BLF button.
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
NOTE:You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but
tons. Ensure that these buttons are labeled correctly to indicate
their unique features.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 13
Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
The MUTE Button:
On steady = called party cannot hear your conversation.
The INTERCOM Button:
• Steady green or red = you are using your intercom.
• Fluttering red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing orange = someone is calling your extension or a call is
being transferred to you.
The HOLD Button:
Winking green = a line is on hold at your station (DXP, DXP
Plus, FXS and FXT only).
The MESSAGE-WAITING Button :
Winking red = message awaits pick up.
The SPEAKER Button:
• On steady (with the telephone on hook and busy) =
speakerphone mode
• On steady (with telephone on hook and idle) = background
music is turned on.
NOTE:You can find the programmable buttons that the installer
designates feature buttons through user programming in the
same location as the DSS/BLF programmable buttons. Ensure
that these buttons are labeled correctly to indicate their unique
features.
Getting Started
14 Comdiall June, 03
1.7 Understanding The Large Screen
Display
Your speakerphone has a large screen display consisting of six lines
of 24 possible character positions per line. This provides you with
much more system information than can be presented on two-line dis
plays. This large display allows you many programming options as
well as quick and easy selection of the many features available on
your speakerphone. Your speakerphone has 13 interactive buttons for
selecting or programming features.
When your speakerphone is idle,
the first line in your display shows
the day, date and time while the
sixth line displays the word
OPTIONS. If your system is using
the voice mail option, this is also
indicated in the sixth line by the
word VMAIL. If your voice mail
has four messages for you, for
example, the VMAIL display is
replaced by 4MSG.
Lines two through four are used on
the idle display to indicate features that may be active (flashing),
enabled or set.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 15
2. ANSWERING CALLS
2.1 Answering Outside Calls
When an outside call rings at your station, the LCD screen displays
the system line number of the incoming call (e.g., L123) and any
caller ID information that your ringing line is programmed to receive.
In addition to simply lifting the handset, your other options for
answering the call are displayed above the interactive buttons.
• When you hear outside
ringing (two long bursts)
and
observe an orange
flashing light,
1. For speakerphone , PRESS
flashing line button or SELECT
Answer and SPEAK toward
telephone.
2. For privacy, LIFT handset.
3. SELECT Do Not Disturb if you
do not wish to answer the call at
this time. (Selecting Do Not
Disturb stops your telephone from ringing but continues to send a
ringing tone to the caller.) The associated BLF will continue to flash
until the caller disconnects.
• When you hear outside ringing (two long bursts) and
observe a
red flashing light,
1. PRESS flashing line button or SELECT Answer.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
3. SELECT Do Not Disturb if you do not wish to answer the call at this
time.
Note: For more information on setting Do Not Disturb at your
station, see section titled Do Not Disturb Condition on page 78 .
Outside Call on Line 339
Answering Calls
16 Comdiall June, 03
• After you have answered an outside call at your station, your
LCD will display HOLD, TRANSFER, CONFERENCE,
GROUP LISTEN, and RECORD
1. SELECT Hold to place the call
on hold at your station, or
2. SELECT Transfer to initiate a
transfer to another station, then
dial the station number,
announce the call or hang up to
complete the transfer, or
3. SELECT Conference to initiate
a conference call.
4. SELECT Group Listen to acti-
vate the speaker while using the
handset or headset, so a group
can listen to the conversation
but not interact with the calling party.
5. SELECT Record to record the call (if VMAIL is installed).
Selecting Hold, Transfer, or
Conference
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 17
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. Your station receives intercom calls in one of two ways
depending upon system programming. In a voice-first setting, a short
tone is followed by the caller’s voice heard on the speaker. With a
tone-first setting, the telephone rings in a distinctive pattern and the
user of the receiving station must take action to answer the call.
As with an outside call, your LCD screen displays the line number of
the incoming call (e.g.,
L123
) and any caller ID information that the
ringing line is programmed to receive.
• When you hear an intercom tone followed by a caller’s voice,
—SPEAK toward the telephone to answer, or LIFT handset if pri-
vacy is desired.
• When you hear intercom
ringing (two short bursts),
1. PRESS INTERCOM or
SELECT Answer.
2. SPEAK toward telephone or
LIFT handset if privacy is
desired.
3. SELECT Do Not Disturb if you
do not wish to answer the call at
this time.
Note: For more information on setting Do Not Disturb at your
station, see section titled Do Not Disturb Condition on page 78 .
Answering Calls
18 Comdiall June, 03
2.3 Night-Transferred Calls - Line
Access From Any Station
The system attendant can transfer incoming calls to a particular
station or stations for off-hour ringing.
• If your telephone rings,
1. PRESS line button with flashing light.
2. LIFT handset to talk.
• When you hear loud ringing anywhere in the system,
1. LIFT handset.
2. PRESS INTERCOM.
3. CHOOSE ringing zone:
• DIAL 65 through 68 to select ringing zone (1-4).
• DIAL 69 to answer for any zone.
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 19
2.4 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can
pick the call up at a telephone sharing the held call line appearance.
• To place a call on hold,
—PRESS HOLD (station button)
or SELECT Hold (interactive
button).
• To retrieve a held call,
1. PRESS line button of the held
call (with winking green light),
or INTERCOM for intercom
call held or PRESS TAP.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
With an exclusive hold condition, you must pick up the held call at
your telephone; no other telephone has access to the call.
• To place a call on exclusive hold,
—PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking green light), or PRESS
TAP.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
Note: Unless you use your HOLD button to scroll through the
calls on hold, TAP always retrieves the last number placed on
hold, regardless of whether you have line appearance for the line
on which the call is holding.
Answering Calls
20 Comdiall June, 03
3. After a call has been on hold for the period of time (set by the installer
of your system), the system causes four quick hold recall tone bursts
to sound at your telephone, the flash rate of the line button becomes
faster and the light becomes orange. If the call is on exclusive hold, it
will revert to manual hold after the hold recall period.
• If a held line is recalling,
choose one of the following:
1. SELECT Hold to place the call
on hold at your station and
restart hold timer.
2. LIFT handset, PRESS line button (with flashing orange light)
or SELECT Answer to retrieve
the call.
3. The installer can add a directed
station hold feature to your tele
phone. With this feature, you
can place a call on hold at
another station. You can also pick up the held call that has been wait
-
ing the longest length of time at another telephone.
• To place a call on directed station hold,
1. ANSWER call.
2. PRESS INTERCOM or TRNS/CONF if intercom call.
3. DIAL *90.
4. DIAL extension number of station to receive held call.
5. HANG UP.
• To retrieve a held call at another station,
1. PRESS INTERCOM.
2. DIAL #90.
3. DIAL extension number of station where call is currently on hold.
4. PRESS TAP to answer call.
A Recalling Held Line
Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 21
Often, you will have more than one
call on hold at your station. You
know you can retrieve the last call
placed on hold simply by pressing
TAP ; however, if you do not have
line appearance for a line on which
another call is holding, the system
provides a way for you to access
that call before servicing the last
call you placed on hold.
• To scan your held calls and
retrieve a specific one:
1. REPEATEDLY PRESS HOLD to scan held call list.
2. PRESS TAP to retrieve call.
Scan Calls on Hold
Answering Calls
22 Comdiall June, 03
2.5 Call Pickup
The Impact system offers three distinct methods to answer incoming
calls that are ringing at other stations.
2.5.1 GROUP CALL PICKUP
The installer often arranges several telephones together in a user
group. If your telephone is so arranged, you can answer calls that are
ringing at other stations within your particular group.
• To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL #4.
3. SPEAK toward telephone, or LIFT handset if privacy is desired.
2.5.2 DIRECTED CALL PICKUP
Also, you can answer a call that is ringing at any telephone in the
system if you know the ringing telephone’s extension number.
• To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL *4.
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone, or LIFT handset if privacy is desired.
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