Comdial KeyVoice Service Manual

Key Voice”

Voice Processing

1

DEBUT AND

LITE

S

YSTEM

AND

S

UPERVISOR

GUIDE

1

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SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

1. System Overview

This document discusses features and functionality provided in Small Office
systems. Note that both these systems include the same feature set, and the system setup and

maintenance procedures are identical between systems. For documentation ease, these two

systems are collectively referred to as the Life system in this guide.

LitelM

and

DebuP

1.1 What Does the Lite System Do?

In its simplest form, the Lite system acts like a telephone receptionist. The system answers

incoming calls and transfers them to the appropriate extension.

available (busy or no answer), the system offers to take a message or try an alternative

extension.

Lite system functionality includes:

l

Automated attendant features

l Voice mail features

These two functions work together to provide smooth call coverage for your application.

If the called extension is not

1.1.1 What is an Automated Attendant?

The Lite system automated attendant features perform the tasks of a live attendant. The

following table illustrates how.

Answers an incoming

Greets the caller with “Welcome to

Company].

I’

call by lifting telephone.

FYZ

Answers an incoming call

Greets the caller by playing a pre-recorded
greeting, “Welcome to

1

by going “off-hook.”

/XYZ

Company].”

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2. System Setup Instructions

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The Lite system contains a default database with a setup configuration that allows the Lite
system to efficiently perform fundamental call processing tasks with minimal system
adjustments by the installing technician. This default database configuration includes 2
defined classes of service (0 and
boxes--800, 801, 821. Information provided in this document explain how these pre-set
defaults function on the Lite system.

As you proceed through these setup instructions, you may decide to make adjustments to
specific information relating to the default setup. You may even decide to set up the other 2
available Routing boxes to perform additional call routing tasks. As you make any changes,
keep in mind that we urge

800,

80 1. and 821, class of service 7, and supervisor mailbox 70. This configuration allows

the Lite system to efficiently perform fundamental call processing tasks. Maintaining it helps

both you, the technician, and Lite system technical support to efficiently
and resolve any call processing issues. For these reasons we urge you not to deviate from this

general system setup default configuration.

Information on setting up and using box types other than Routing boxes and mailboxes is
provided in the Installation and Maintenance Manual,

Note: Section 2.6 provides an overview of the default database setup shipped on

Lite system units.

7),

1 supervisor mailbox (mailbox

YOU

to maintain the initial general configuration of

70),

and 3 Routing

Routing

se’rvice

the system

pre-

boxes

.

. .

_I

up

2.1 Available System Setup Techniques

There are two techniques you can use to set up Lite systems:

l

Attach a laptop to the Lite system

System PBX Setup utility then complete System Information and Box Setup screens

unit

and use the program’s screen interface to run the

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

l

Call into the Lite system and use the Teleparameter feature to run the System PBX Setup
utility then enter parameter codes and corresponding values to set up system and box

information

This document provides instructions for using either system setup technique.

Technicians who have experience setting up Corporate Office, Small Office, or Lite systems
may prefer to use the Teleparameter feature to quickly make modifications and get the Lite

system up and running at the customer’s site. Be advised, however, that since this technique
involves inputting codes that represent system parameters and corresponding values to which

parameters are to be set, it is a bit more difficult to use effectively if you are unfamiliar with

setting up Corporate Office, Small Office, or Lite systems. For this reason, we recommend

that technicians unfamiliar with Corporate Office, Small Off-ice, or Lite systems attach a

laptop to the PC and use the instructions provided here to complete all necessary system setup
steps through the screen interface.

<.r

.L&
i

:

Note:

If you choose to set up the system using the Teleparameter feature, be sure
to first review
the default database included on the Lite system unit.

section

2.5.6.2 and 2.6 so you clearly understand the setup of

Note that if you choose to initially set up the system by connecting it to a laptop and using the

screen interface, you can later make additional modifications by simply calling into the Lite

system and using options on the Supervisor menu (see section 3) or using the

feature (see section 2.7.2).

Teleparametel

2.2 Preparing for System Setup

To install, set up, and maintain a Lite system voice processing system, you need the

following equipment:

Equipment Needed

l

Lite system unit

l

Portable diskette drive

Should an unusual situation arise, it may be necessary for you to service the Lite .

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LITE

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

system by attaching a portable diskette drive to the Lite system unit. Therefore, we
strongly recommended that technicians servicing Lite system units have access to a
portable diskette drive.

l

Authorization key (Small Office Lite systems only)

The Small Office Lite system runs only if the

mtl7orizntion

key is attached to the

PC’s parallel port. This key is shipped in the packaging with the Lite system unit.
To attach the authorization key, simply plug the key

into

the parallel port in the back

of the PC. (Debut units do not require an authorization key.)

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,.

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.

. . .

. .

Authorization Key

If you choose to set up the system by connecting a laptop to the Lite system unit, you need
the following additioual equipment:

0

Laptop computer

l

Null modem serial cable

l

KeyLink

communications software (provided with the Lite system)

This additional equipment is necessary because the Lite system does not have a keyboard and

monitor. To set

up

the system using a laptop, you must use a null modem serial cable to

attach the laptop PC to the Lite system unit. So that the laptop computer can communicate
with the Lite system unit, you must install

the Lite system, onto the laptop PC. The

KeyLink

KeyLink

communication software, provided with

installation procedure is provided in this

document.

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Once the system is set up and tested, the system supervisor on-site can maintain the day-to­day aspects of the system (adding, deleting, modifying mailboxes; modifying greetings and
call routing; etc.) by simply calling into the system using a telephone. No special
Teleparameter modification instructions or laptop computers are necessary for regular daily
maintenance of the Lite system.

2.3 Connecting the Lite System Unit to the Telephone
Svstem

The Lite system unit can be connected directly to local telephone lines, typically
service, or behind a Key System or PBX. (For simplicity, the term “PBX” is used herein to
mean “PBX or Key System”).

Centrex

2.3.1 Connecting Directly to the Central Office (C.O.)

The Lite system unit can be connected directly to the telephone lines as shown below.

Line 1

Line 2

Connecting the Lite System Directly to Telephone Lines

a

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE

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Note that the modular input connectors on the voice boards are RJ-I 4 jacks which contain

two independent telephone lines. The modular adapter shown (or its equivalent) must be
used if the telephone lines are terminated with RJ-1 1 (single line) jacks.

If you want the Lite system to be able to transfer calls, make sure the telephone line has
either the call-transfer or three-way calling feature. If you are unsure whether the lines have

these capabilities, contact the local telephone company.

Local C.O. lines connected to the Lite system should not have the call-waiting feature
assigned. Once again, if in doubt, contact the local telephone company.

2.3.2 Connecting the Lite System to a PBX or Key System

The Lite system unit connects to PBX station ports (each line to the Lite system unit looks

like an extension to the PBX), as shown below. The Lite system thus functions as one or

more extensions on the PBX.

Radio Shack

Voice processing board

1

Line 1

Line 2

Central
Office

Line n

’

Normal PBX extensions

Connecting the Lite System Behind a Key System or PBX

Note that the modular input connectors on the voice boards are RJ-14 jacks, which contain

two independent telephone lines. The modular adapter shown (or its equivalent) must be

used if the PBX extensions are terminated with RJ-1 1 (single line) jacks.

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Each line to the Lite system unit requires an industry-standard-telephone port on the PBX
(this is also known by other names such as

analogport, 2500 set interjbce, SLTport.). Some

telephone systems do not provide single-line-telephone ports, and they require a special

analog interface box between

the

PBX and the voice-mail system, as shown below. If in

doubt, contact the local PBX manufacturer’s representative.

number 279-402

ce-processing board

Normal PBX extensions

Connecting the Lite System to a PBX via External Analog Telephone Interface (ATI) Equipment

Line 1

Line 2

Central
Office

Line n

Connecting the Serial Cable Between the Lite System Unit and PBX

If you are establishing a serial integration, you must attach a serial cable between the Lite
system unit and the PBX. The Lite system unit is set up to use the COM I port to
communicate with

Lite system unit’s COM 1 port.

the

phone system. Therefore, you should connect

the

serial cable to

the

Consult the phone system documentation for instructions on attaching the serial cable to the
phone system COM port.

Note:

If the phone system you are working with is a Comdial DSU (Impression

48, 72),

a DSUII (Impact 24, 48, 72), attach the serial cable

attach the serial cable to COM 1 on the DSU. If the phone system is

to

COM 3 on the DSUII.

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LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.~ VER. 1

Typical Setup

For typical automated attendant service, the PBX is programmed so that incoming calls are
routed via the PBX to ring the Lite system. The Lite system answers the call and asks the
caller to enter the required extension (or mailbox) number. The caller enters the number, and

the Lite system transfers the call just as a live attendant would.

2.4 Collecting Necessary Customer Information

While setting up the Lite system, you may need to adjust default settings for the customer’s
regular business
boxes to handle incoming calls and set up mailboxes for subscribers who will be using the
system. The following worksheets are provided to help the installing technician collect this
information from the system supervisor.

open

hours and business closed hours. You also need to set up Routing

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Subscriber Ma

(System Supervisor Comp

ilbox Information Worksheet

etes)

Photocopy this page, then complete the form for each subscriber who is to have a mailbox.

Subscriber Data

First name:

Last name:
Extension number:
Should the system announce

the caller’s name to the

subscriber upon transfer?
Should all conversations be

recorded?

Paging Data

Pager number
Pager type (circle one)

(complete only if subscriber is to use the feature)

TONE

DIGITAL

Paging schedule (circle one)

Auto Message Forward and

Message Delivery Data

Auto forward new messages:

Auto forward new messages

schedule (circle one):

__ ,::_
1’.

.:

Message delivery schedule 1:
When should delivery be

active? (circle one):

Always During office open hours During closed hours

Schedule*: A BCD

(complete only if subscriber is to use these features)

To box:

Always During office open hours During closed hours

Schedule*: A BCD

Number to call:

Always During

Continued on back

ofke

Schedule*: A BCD

15

After hours

open hours During closed hours

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 V ER. 1

Message delivery schedule 2:

When should delivery be
active? (circle one):

Message delivery schedule 3:

When should delivery be
active? (circle one):

Message delivery schedule 4:

When should delivery be

active? (circle one):
Message delivery schedule 5:

When should delivery be

active?
(circle one):

*If specifying a particular schedule, complete a subscriber schedule worksheet for the
individual.

Number to call:

Always During office open hours During closed hours

Schedule*: A BCD

Number to call:

Always During office open hours During closed hours

Schedule*: A

Number to call:

Always During office open hours During closed hours

Schedule*: A BCD

Number to call:

Always During office open hours During closed hours

Schedule*: A BCD

B CD

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

.

Subscriber Schedule Worksheet

(System Supervisor Completes)

Photocopy this page, then complete the form for each subscriber who is using the Paging,

Auto Message Forwarding, or Message Delivery out-calling features according to a particular

schedule, as indicated on his/her Subscriber Mailbox Information sheet.

You can designate up to 4 different schedules below, then apply one schedule to each out-

calling feature the subscriber will be using. Enter information for 1 to 4 schedules below in

24-hour

NUMBER field.

format (for example

S:OO

PM is 20:OO). You do not need to complete the BOX

HAIL

'ox number:

SCHEDULE

19

First

Name:

Start End SCHEDULE B Start End

SUN :

-

-

Mon

Tue:

Wed:

Thu:
Fri:
Sat:

SCHEDULE C Start End

Sun :

Non:

Tue :

-

___

-

Wed:

Thu:
Fri:
Sat:

BOX

:

Page 3

Last:

Sun:

Hon: -

-

-

-

Tue: __ ___

Wed:

-

Thu: __

Fri:

~

-

-

Sat:

SCHEDULE D Start End

Sun:

Hon :-

-

-

-

Tue:
Wed:

-

-

Thu: __
Fri: __ ___
Sat:

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SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

Routing Worksheet

(System Supervisor Completes)

Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This section
also provides a sample of greetings that are typically recorded in the 3 Routing boxes

pre-

configured on the Lite system. After reviewing this information, complete this worksheet to
indicate the wording for the greetings you want this Lite system to voice.

Note that you should indicate in your greeting any single-digit call routing options you want

Press

2for

to provide to callers

(I‘...

Sales... “) and identify the extension to which a caller

pressing that single-digit number should be transferred.

Office Open Greeting:

Single digit routing paths:

’

Office Closed Greeting:

Single digit routing paths:

.~:;~,

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Continued on

19

back

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Office Holiday Greeting:

Single digit routing paths:

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SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

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2.5 Setting Up the System by Attaching a Laptop

Use the information in this section to complete all necessary system setup steps by attaching a
laptop computer to the Lite system unit and using the Lite system’s screen interface to run the
PBX Setup utility and to complete System Information and Box Setup screens.

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2.51 Installing

I.

Insert the

diskette drive by typing A: then pressing <Enter> (where A is the drive letter for the
diskette drive).

2.

To start the installation process, type INSTALL then press <Enter>. The
remote system communication program creates the \KEYLINK directory on the laptop’s

hard drive, then copies the

directory. (The

system.)

3.

When all the necessary files have been copied to the

displays indicating the installation is complete.

KeyLink

KeyLink

diskette into the diskette drive on the laptop computer. Change to the

KeyLink

Software onto the Laptop

KeyLink

KeyLink

host system communication program is pre-loaded on the Lite

remote system communication program to that

\KEYLINK

directory, a message

2.52 Connecting the Laptop to the Lite System Unit

You connect the Lite system unit to the laptop computer using a null modem serial cable.

When you install
COM 1 port on the laptop. Therefore, unless you change this default, you should connect one
end of the null modem serial cable to the laptop’s COM 1 port. Attach the other end of null
modem cable to the COM 2 port if you are using the Small Office Lite system unit or the

COM 1 port if you are using the Debut system.

Establishing a Communication Link Between the Laptop and Lite System Unit:

KeyLink

software on the laptop computer, the program defaults to using the

1.

To access the Lite system program screens from the laptop PC, change to the \KEYLINK
directory, then type REMOTE and press <Enter>.

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SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

2. A screen displays, prompting you to indicate the type of connection you are establishing.
To indicate you are using a

3.

The screen refreshes with a display that emulates the Lite system unit. The keyboard and
monitor of the laptop now effectively control the Lite

null

modem cable connection,

systein

typeN

then press <Enter>.

unit.

:

.,

‘_

Note:

4.

Follow the procedures in this document to set up the Lite system.

Note:

5.

To break the connection between the laptop and Lite system unit, press
The

KeyLink

If the screen displays a message indicating the program is shutting down

communications, you may need to adjust the COM

the

KeyLink

Port Assignments (instead of
select the COM port to which the null modem cable is installed, then press
<Enter>. Repeat steps 2 and 3.

If the appropriate COM port combination is specified, and you still cannot
establish communication with the Lite system unit, verify that you are using a
true
modem cables from other serial cables, some users mistakenly use the
wrong cable type.

If you type EDIT to invoke a DOS editor on the Lite system unit, you will
invoke a special editor pre-installed on the unit. This editor was developed
specifically for use with a null modem cable. (Traditional DOS editors
cannot communicate effectively over a null modem cable.)

program. Do this by repeating step 1, then typing P to select

N)

in step 2. Using, the up and down arrows,

null modem

cable. Because it is difficult to visually distinguish null

port

settings specified in

<Ctrl>-<Break>.

program ends its communication with the Lite system unit, and the laptop

screen refreshes. To re-establish communication with the Lite system, repeat step

I,

Note:

For information on transferring files between the Lite system and the
attached PC, refer to section 10 of the Installation and Maintenance Manual
or contact Key Voice technical support.

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SYSTEM INSTALLATION AND SUPERVISOR G UIDE 9.0 VER. 1

2.5.3 Completing the First Time Setup Procedure

Once you connect the Lite system to the phone system and access the Lite system using a
laptop computer, you are ready to begin customizing the system. Customizing the system
involves:

l

Running the PBX Setup utility

0

Specifying System Information

l

Specifying Routing Box and Mailbox Information

2.5.4 Running the PBX Setup Utility

The Lite system voice processing software is pre-installed

on

the Lite system unit before it is

shipped to you. You must, however, run the PBX Setup utility so you can configure certain
installation parameters for each specific customer’s site.

*

On Debut units, you must run the PBX Setup utility using the teleparameter feature. See

section 2.7.1 and section 2.7.1.1 for procedures. Once you run the utility, continue with
section 2.5.5 for information

On Small Office Lite systems you can run the PBX Setup utility through the screen interface

on

specifying

system information.

or using the teleparameter feature discussed in section 2.7. I . To run the utility through the

screen interface, use the following procedure.

1.

Make the Lite system unit hard disk the current drive, by typing C : then pressing
<Enter>.

2.

To switch to the VM directory, type

3.

To invoke the Install program, type INSTALL then press <Enter>.

4.

When the main Install menu displays, use the 1 key to highlight FIRST TIME SETUP then

CD\V?zI

then press <Enter>.

press <Enter>.

5.

When prompted, type C :

\VM

then press <Enter> to indicate the directory in which the

Lite system is installed.

-.

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LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.~ VER. 1

6.

The system warns that it may over-write some changes to the Lite system database. To
continue, press

7.

At the system prompt for the number of digits in the extension numbers, enter the
appropriate number, then press <Enter>. At

<Y>.

the.system

prompt to confirm your entry,

press <Enter>.

8.

A list of telephone systems displays. Note that you can use the <PgUp> and <PgDn>
keys to scroll through all available selections.

Enter the number corresponding to the

telephone system with which you are working, then press <Enter>. If the phone system

is not on the list, select option 0 DON’T KNOW (OR UNLISTED) then press <Enter>.

9.

The system prompts you to confirm your selection. To continue, press

<Y>.

.

10. At the system prompt regarding message waiting lights, press

<Y>.

1 I. The system prompts you to indicate the number of telephone lines connected to the Lite

system. Enter the appropriate number, then press <Enter>.

12. The system prompts you for the number of digits you want to use in mailbox passwords.

Indicate the number of digits subscribers are to use, then press <Enter>. (You may want

to consult the system supervisor, in case he/she has a digit-length preference.)

13. The system prompts you to confirm your selection. To continue, press

<Y>.

14. The system prompts you to automatically create mailboxes at this point. Though you
may elect to create mailboxes now, we strongly recommend that you select No, so
you can first make any necessary modifications to the prototype mailbox, which

serves as a template for creating mailboxes. By properly setting up the prototype

mailbox, you simplify the number of adjustments you must make to refine the mailboxes
for each user. To continue without setting up mailboxes at this time, press

15.

Depending on the phone system you selected, you may be prompted for additional

<N>.

information. Enter the appropriate responses.

16. The system prompts you to use U.S. Daylight-Savings Time. To have the system
automatically adjust the clock so it accommodates Daylight-Savings Time for the next
years, press

Daylight-Savings Time, press

<Y>.

If you do not want the system to automatically adjust for U.S.

<N>.

10

17. The main Install program screen displays. To continue, select Exit then press <Enter>.

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18. The Install program must reboot the Lite system unit to make the changes indicated.

Press

<Y>

when the system displays the reboot prompt. After the system reboots, the

Line Status screen displays.

2.5.5 Specifying System Information

System Information screens contain system setup information that applies system-wide, to all’
boxes set up on the system. There are six System Information screens:

0

General Information Screen

0

Line Information Screen

l Business Hours Screen
l Call Transfer Screen

0

Class of Service Screen(s)

0

Other Customizations Screen

Before you set up Routing boxes and mailboxes, it is best to ensure all System Information
screens are properly completed.

Note:

Because the default information on System Information screens is set so the
Lite system is operational with as few changes as possible, the procedures
provided in this document for entering data on System Information screens
do not go into detail about all the screen entries. Instead, the procedures
guide you through accessing and reviewing pertinent fields on certain
screens, so you can verify that default data is properly set and modify it if
absolutely necessary. If you need to make additional changes to the System

Information screens, refer to information provided in the installation and

Maintenance Manual.

Note that you can access online help at any time by pressing

<Fl>.

2.5.5.1 Integration Defaults Set by the Integration Program

When you run the PBX Setup utility (previous procedure), you are prompted to indicate the

type of telephone system the customer is using. If you are installing the Lite system on one

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of the phone systems identified below, the Integration program automatically sets fields on
several System Information screens to the phone system’s default settings. Unless you
customize the phone system defaults, you probably do not need to modify these settings.

Comdial DigiTech / Impact / DSU - Serial Integration
Comdial DigiTech / Impact / DSU - Serial Integration - IVPC
Comdial DXP, DXP Plus, FX - Serial Integration

Comdial DXP, DXP Plus, FX - Serial Integration -

IVPC

Comdial Executech 2000

Comdial

Unisyn

Cortelco Aries

Encore CX - ECX

Ericsson MD- I

10

1832 /

3672 / 361

I2

Fujitsu 9600 with Serial Integration

Fujitsu

Fujitsu Series 3 /

Fujitsu

Harris

Isoetec IDS

Allegra

Starlog

20/20

26

I08 /

Starlog

228

Isoetec System 96

ITT / Cortelco System 3

100

Iwatsu ADIX
Iwatsu ZT-D
Lucent Definity G3 - Calista Box - Vectoring - Bridged Mode
Lucent Definity G3 ­Lucent Definity G3 -

VoiceBridge

VoiceBridge

-Vectoring - Bridged Mode
Lucent Merlin II

Luceut

Merlin Legend
Lucent Partner ACS
Lucent Partner II
Lucent Partner Plus
Lucent System 25
Lucent System 75
Lucent System 85 and Definity Generic 2 -

Mite1

COV with

Mite1

SX 100 Digital PABX with ONS Integration

Mite1 SX200
Mite1 SX200

D/42D-SX

Voice Boards

Light with COV Integration
Light with DNIC Integration

VoiceBridge

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l

Mite1 SX200

.

Mite1 SX2000

l

Mite1 SX2000

.

Mite1 SX50

.

Mite1 SX50

l

NEC Electra Professional Level I

.

NEC Electra Professional Level II

l

NEC Mark II

l

NEC NEAX- 1400 IMS

.

NEC NEAX-2000

.

NEC NEAX-2400 Serial Integration

l

Nitsuko DSO-I / ONYX / 124i / 384i

.

Northern Telecom

l

Northern Telecom SL-1 and

l

Panasonic 1232 - Analog

.

Panasonic DBS

l

Panasonic KXT-336

l

Panasonic KX-TD

l

Panther II 820 /

.

Philips

l

Premier ESP / Intertel GMX

l

Redwood 3.2

.

Rolm 9200 BCS / Siemens HCM 200

.

Samsung Prostar

l

Samsung Prostar

.

Siemens Saturn I, 11, III

.

SMDI Installation Guide /

.

Southwestern Bell Landmark DKS 308 / 6 16

.

Sprint Protege / Macrotel MT360 / 824 KSU

l

Tadiran

l

Telrad 2464

.

Telrad Digital Key BX, 200 Digital

l

Toshiba DK- I6 / 24 / 56 / 96

.

Toshiba DK-280

.

Toshiba Perception E

l

Toshiba Perception EX

l

Toshiba Perception I & II

l

Vodavi DHS

Light with ONS Integration

and
and

SX2000
SX2000

Light with COV Integration

Light with DNIC Integration
with COV Integration
with DNIC Integration

Norstar -

1232

1032 /

With VMI Adapters

Digital

2064 Release IV

SOPHO-S

56EX / 120MX / 1224
DCS - Digital

Centrex

Coral I, II, & III

Meridian-l/SL-I,

(with

D42-SL)

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Vodavi Infinite DVXI, DVX2, & DVX3

l

Vodavi

l Vodavi
l Vodavi
l Win

Starplus

Starplus

Starplus

1OOD

2448EX / 4896EX

96EX

Digital

If you are using a telephone system that is not listed here, the Integration program sets fields
on System Information screens to commonly used defaults. You may need to adjust these
settings.

For detailed information on integrating the Lite system with the phone system, refer to both

the

Instnllation md Muintenance

Manual and the technical bulletin for the phone system.

2.5.5.2 Using Technical Bulletin Information

For almost every phone system supported by the Lite system, there is a technical bulletin that
details system-specific installation information and considerations. This information is
particularly useful if you are working with a phone system that is not on the list shown in the

previous section, since you may more likely need to adjust certain settings on System

Information screens.

You can obtain technical bulletins through the Key Voice fax distribution system. To access
this system, phone [phone] and press 7 at the main greeting. Follow the system
prompts and, when requested, enter the number corresponding to the bulletin for the phone

system with which you are working. To obtain a listing of all available bulletins and their
associated bulletin numbers, request document 01.

2.553 Accessing System Information Screens

I.

From the Line Status screen, press

<FlO>.

The Main menu displays, and you are

prompted to enter a system password.

2.

At the prompt to enter the system password, press <Enter>. (The default Customer level

password is blank. The default Technician level password is 1234 on Small Office Lite
systems or,

on

Debut units, the last four digits of the bar code on the white sticker on

the bottom of the unit.)

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LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~II VER. 1

3.

From the Main Menu, select SYSTEM INFORMATION. The System Information menu

displays.

2.5.5.4 Setting Up the General Information Screen

1.

From the System Information menu, select GENERAL. The General Information setup
screen displays.

2.

Press <Enter> to move the cursor to the AUTOMATICALLY

EXIT

TO DOS AT field. Enter

the time at which the Lite system should exit to DOS to perform its auditing functions.
The default setting is 3:00 AM.

3.

To save the information and exit the screen, press

<FlO>.

The System Information

menu displays.

2.5.5.5 Setting Up the Line Information Screen

I.

From the System Information menu, select LINE INFORMATION. The Line Information
setup screen displays. Each row on this screen corresponds to one line connected to the
Lite system.

.::

.

: :

.!

2.

Press <Enter> to move the cursor to the Initial Box field under Day Service for line
Verify that 800 displays in this field, indicating that calls received during Day Service
hours are to go to Routing box 800.

3.

Press <Enter> to move the cursor to Initial Box field under Night Service for line 1.

Verify that 801 displays in this field, indicating that calls received after the day service

hours are to go to Routing box X0 1.

4.

Press <Enter> to move the cursor to the Initial Box field under Lunch Service for line 1.
Verify that 800 displays in this field, indicating that calls received during Lunch Service
are also to go to Routing box 800.

5.

Press <Enter> to move the cursor to the OUTGOING ALLOWED field for line 1. Verify

this field is set to No.

6.

Repeat steps 3 through 5 for each line on the screen. For the last line, however, be sure to
verify that Yes in the OUTGOING ALLOWED field.

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cil, LITE

SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

7.

To save the information and exit the screen, press

<FlO>.

The System Information

menu displays.

2.5.5.6 Setting Up the Business Hours Screen

1.

From the System Information menu, select

BUSINESS HOURS.

The Business Hours setup

screen displays.

2.

For each day of the week, enter the office opening time in the DAY SERVICE BEGINS
field and the office closing time in the DAY SERVICE ENDS field. The default is au office

open time of 8:00 AM

handled in the same way day and night, enter

and office closing time of 17:OO (5:OO

0O:OO in

PM).

the DAY SERVICE BEGINS field,

If you want calls to be

and 24:00 in the DAY SERVICE ENDS field. Refer to the Business Hours Worksheet
completed by the system supervisor for specific information.

3.

To save the information and exit the screen, press

<FlO>.

The System Information

menu displays.

‘..

2.5.5.7 Setting Up the Call Transfer Screen

1.

From the System Information menu, select CALL TRANSFER. The Call Transfer setup

screen displays.

2.

The fields in the top half of the screen list the sequences that the Lite system is to dial to

trausfer

calls (the

“!”

signifies

hook$ash

and the comma

signifiespazlsefir

one

seeon&

Typically, these settings are appropriate for most telephone systems without any
modification. If you

k71on

the actual sequences required by the telephone system, and

they are different from those shown, make the changes as necessary.

3.

To save the information and exit the screen, press

<FlO>.

The System Information

menu displays.

2.5.5.8 Setting Up the Class of Service Screen

Each mailbox on the system is assigned a class of service. The class of service assigned to
the box dictates which Lite system features the mailbox owner has access to and how he/she
can use those features.

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LITESYSTEMINSTALLATIONAND SUPERVISORGUIDE~.~ VER. 1

There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes on

the Lite system. Two of them are pre-configured on the system. Class of service 0 is

assigned by default to the prototype mailbox 9994, which serves as a template for every
mailbox that you create on the system. Class of service 7 is assigned supervisor mailbox
privileges. This class of service is assigned to mailbox 70, which is also pre-configured on

the system. Mailbox 70, therefore, serves as the supervisor mailbox. By calling into the

system and accessing the supervisor mailbox, the system supervisor can make necessary

to-day modifications to the voice processing system, such as adding mailboxes, changing

Routing box greetings, etc. See section 3 for details.

day-

I. From the System Information menu, select

CLASS OF SERVICE.

The Class of Service

setup screen displays.

2.

Use the information provided below to review and, if necessary, adjust the fields on two
different Class of Service screens. First, review class of service 0, which

flmctions

class of service that will be assigned to subscriber mailboxes on the system. When you
reviewed the screen for class of service 0, press

<F6>

to progress through the classes of

service and go to the setup screen for class of service 7.

Review and, if necessary, adjust class of service 7. Ensure that in class of service 7 the

SUPERVISOR STATUS? field is set to Yes. This allows the owner of the mailbox assigned

this class of service to access the Supervisor menu over the telephone. Using this menu,
the system supervisor can call into the system to perform day-to-day maintenance on the

system.

as the

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