Comdial Impression Proprietary Single Line User Guide

Quick Q

Agent’s User Guide

Comdial® strives to design the features in our communications
systems to be fully interactive with one another. However, this is not
always possible, as the combinations of accessories and features are
too varied and extensive to insure total feature compatibility.
Accordingly, some features identified in this publication will not operate
if some other feature is activated. Comdial disclaims all liability relating
to feature non-compatibility or associated in any way with problems
which may be encountered by incompatible features. Notwithstanding
anything contained in this publication to the contrary, Comdial makes
no representation herein as to the compatibility of features.

GCA70-278.05
10/02
Printed in U.S.A.

QuickQ Agent’s User Guide

1. THE AGENT TELEPHONE ..............................................1

2. THE LARGE SCREEN DISPLAY TELEPHONE...........2

Description of the Display (Idle Display) ......................3

3. INTERACTION WITH DXP/FXS SYSTEM ...................3

4. SIGNING-IN TO QUICKQ................................................4

5. RECEIVING AN ACD CALL............................................6

6. TRANSFERRING A CALL................................................7

7. REQUESTING HELP.........................................................8

Selecting Conferencing During Help..............................8

Selecting Hold During Help ............................................9

8. WRAP-UP: DISCONNECTING FROM A CALL.........10

9. PLACING OUTGOING CALLS .....................................11

Assigning an Account Code...........................................11

10. ALARM CONDITION....................................................13

11. THINGS TO REMEMBER ............................................14

12. LOG-IN PROCEDURE...................................................15

Log-in for Multiple Groups...........................................16

13. INCOMING CALL..........................................................17

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Contents

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QuickQ Agents User Guide

1. THE AGENT TELEPHONE

• The QuickQ is designed to operate with Comdial digital LCD
speakerphones. Your telephone technician will program a
QuickQ button on your telephone. This button enables you to
sign into the QuickQ.

LCD Alphanumeric
Display

QQSCS

Interactive Buttons
(NOT programmable)

Handset

Telephone
Speaker

Dialpad

Vo lu me Up

Volume Down

R

Microphone Opening

Programmable
Buttons

2 Intercom
QuickQ
Line Group
Headset
Park
Page
Caller ID

Intercom Button*

Transfer/Confer ence
Button*

Hold Button*

* NOTE: These button locations may be reprogrammed by installer.

• You do not need telephone lines appearing on your telephone to
answer calls.

The following features can be programmed on the programmable
buttons at your telephone:

Intercom Line Grp Page Caller ID

QuickQ Park Headset

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The Large Screen Display Telephone

s

2. THE LARGE SCREEN DISPLAY
TELEPHONE

• This telephone provides a 24-character wide, six line high liquid
crystal display (LCD).

• The large screen display telephone also provides 13 interactive
buttons for use that are under software control (five along each
side of the display and three along the bottom).

• QuickQ uses the top three lines of the display and one button on
each side of the display for special purposes detailed in the
illustrations below.

• Lines five and six of the display and the bottom three buttons
provide the same information as do the telephones that have a
16-character by two line display.

Call Waiting Time

NN MM:SS

GP SELECT NEXT

XXXXXXXXXXXXXXXX

XXXXX

Line 1: Display Title
Line 2: NN = total number of calls waiting in all of this agent’s call groups
MM:SS = amount of time that the longest queued call has been waiting
Line 3: GP SELECT = interactive button for choosing grade of service for
different groups
NEXT = interactive button for switching display screens
Line 4: Blank line
Line 5: ACD Interface Messages
Line 6: ACD Interactive Button

XXXXX XXXXX

CALL.CDR

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QuickQ Agents User Guide

2.1 Description of the Display (Idle
Display)

Quick Q Group Name

BUSY HELP LOG

This line indicates the function of the interactive buttons.

This line indicates your present status.

3. INTERACTION WITH DXP/FXS

SYSTEM

• To access system features, press the programmed feature button.
To access additional features, press the QuickQ button and then
press the “OPTIONS” interactive button.

• Your telephone will respond normally when you access system
features.
This is indicated by a flashing red light beside the QuickQ
button.
button to resume ACD operation.

• Do Not Disturb prevents your phone from ringing on non-ACD
calls; that is, intercom calls and personal calls.

• Call Forward forwards non-ACD calls only; that is, intercom
calls and personal calls.

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During feature operation, QuickQ will be suspended.

After completing the system feature, press the QuickQ

Signing-in to QuickQ

4. SIGNING-IN TO QUICKQ

• Press the QuickQ button.

Quick Q Group Name

BUSY HELP LOG

After 2 seconds

Agent ID:

Retry Quit

• Use the keypad to enter your I.D. number. Should you enter an
incorrect digit, press the RETRY interactive button.

Valid Agent ID

Password:

Retry Quit

• Enter your password digits.

Valid Password

QuickQ Group Name

BUSY HELP LOG

4 Comdial Oct ‘02