Comdial Impact 8012S Series, Impact 8024S Series, Impact SCS 8324S Series, Impact SCS 8312S Series, Impact SCS 8324F Series User Manual

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Page 1

DSU II Digital Expandable Systems

LCD Speakerphone

Station User’s Guide

This publication supports both Impact

and Impact SCS LCD Speakerphones

GCA70–281.07 07/00 Printed in U.S.A.

Page 2

This user’s guide is for to the following system :

DSU II Digital Expandable Systems

This user’s guide applies to the following telephone models:

Impact 8012S-** Rev. A and later.

•

Impact 8024S-** Rev. A and later.

•

Impact SCS 8324S-** Rev. A and later.

•

Impact SCS 8312S-** Rev. A and later.

•

Impact SCS 8324F-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well as other

Comdial publications.

Page 3

GCA70-281 Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

Thefirstchapterofthemanualdescribestheinitialsetupandadjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems.

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Features

Followingthe advancedfeature descriptionsare tworeference tables, aglossary that defines many general phrases and abbreviations which may not be familiar to users are, and tips on speakerphone use for the new user described in Appendix D.

Appendix A Quick Reference Guide Appendix B Display Abbreviations Appendix C Glossary Appendix D Speakerphone Characteristics

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

LCD Speakerphone Station User’s Guide i

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Contents GCA70-281

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT

OPTIONS

.”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

ii LCD Speakerphone Station User’s Guide

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GCA70-281 Contents

Contents

1 Getting Started ..................1

Setting Up Your Speakerphone...........1

Understanding the Basic Functions ........6

Your Speakerphone’s Buttons ...........8

Your Speakerphone’s Display Lights .......10

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Night-Transferred Calls - Line Answer

From Any Station .................14

Caller ID (Automatic Number Identification) . . 15

Holding Calls ...................16

Call Pickup ....................18

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........20

3 Making Calls ...................23

Making Outside Calls ...............23

Making Intercom Calls ..............24

Automatic Dialing.................25

Redialing .....................26

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........27

Camping On Options ...............28

LCD Speakerphone Station User’s Guide iii

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Contents GCA70-281

4 Advanced Call Handling ............31

Waiting for a Line (Queuing) ...........31

Call Transferring .................32

Conferencing ...................34

Call Parking ....................36

Call Forwarding ..................38

5 Nonverbal Messaging ..............41

Station-To-Station Message Delivery .......41

Message Waiting Light and Messaging ......42

LCD Message Delivery ..............44

Assist Button Message Delivery .........44

6 Programming ..................45

DSS Numbers ...................45

Autodial and Speed Dial Numbers ........46

Feature Access Codes ...............48

Feature Buttons ..................50

Special Purpose Feature Buttons .........52

Assist Button ...................54

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GCA70-281 Contents

7 Other Features ..................55

Line Groups ....................55

Volume Control ..................56

Default Volume Control..............58

Background Music ................59

Tracker Paging System ..............60

Auxiliary Jack...................62

Dial by Name ...................64

Programmed Button Display ...........65

Automatic Set Relocation .............66

Account Codes ..................67

Paging .......................68

Do Not Disturb Condition.............69

Data Interface Unit ................70

IMIST Module ..................71

DSS/BLF Console Operation ...........72

A Feature Access Codes .............75

B Display Abbreviations .............79

C Glossary .....................83

D Speakerphone Characteristics .........91

LCD Speakerphone Station User’s Guide v

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Contents GCA70-258

Notes

vi LCD Speakerphone Station User’s Guide

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GCA70-281 Getting Started

Getting Started

Welcome

Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

Thesections in this introductory chapterhelp you initially set up yourspeakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Speakerphone

•

Understanding the Basic Functions

•

Your Speakerphone’s Buttons

•

Your Speakerphone’s Display Lights

Setting Up Your Speakerphone

When your new speakerphone arrives, the system installer unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8024 LCD Speakerphone

LCD Speakerphone Station User’s Guide 1

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Getting Started GCA70-281

Positioning YourSpeakerphone

You should adjustthe position of the speakerphoneon your desk or tableto suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

Forthe microphoneto bestdetect your voice,speak withinthree feet ofit and

face the speakerphone. Backgroundnoise may preventthe sound-activated switches fromoperating

properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Place the telephone on a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

Telephone

To adjust the pedestal (Impact SCS Models only),

1. GRASPtherear of the pedestal base firmlywith onehand ANDLIFTthe rear portion of the telephone upward with your other hand.

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

PED01

2. LIFT the telephone upward with one hand AND RAISE the

Pedestal Base

telephone supporting arms upward with your other hand. (Notice there

Adjusting The Pedestal

are three sets of notches under the telephone corresponding to the three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

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GCA70-281 Getting Started

NOTE: For more tips and information on speakerphone use including the use

of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteris tics,

Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

To adjust the display contrast,

1. SELECT

2. SELECT

3. SELECT

4. SELECT desired.

5. PRESS SPEAKER to end.

OPTIONS NEXT DISP LIGHTorDARK

until the

. Your display will read

option appears.

DISP

once for each degree of change

CONTRAST LEVEL

Setting a Personal Ringing Tone

You can choose one of many different ring tones for your telephone. Often, when several telephones are located close together,each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECTUPOR tone will sound at each up or down press).

OPTIONS NEXT RING

until the

DOWN

option appears.

RING

to choose ring tone in display (a new

5. PRESS SPEAKER to end.

LCD Speakerphone Station User’s Guide 3

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Getting Started GCA70-281

Setting VolumeLevels

Thevolume control onyour telephoneisa multipur pose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

NOTE: If you set the ringer to the

ring burst once for each call you receive at your station.

To set the speaker and handset

position,your telephone sounds a short

OFF

loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

Impact SCS Volume Buttons

3. LIFThandset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

NOTE: When a call ends, the system resetsthe speaker and handset volume of

all futurecalls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Volume Controlsection in the system specific Features chapter.

4 LCD Speakerphone Station User’s Guide

Impact Volume Buttons

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GCA70-281 Getting Started

Answering and Making Calls

Your speakerphone is now properly configured to answer and make calls to both stationswithin yoursystem (intercom calls)and outside lines. Rememberthat when dialing an outside number,you must first select a line to connect your system to the local exchange.

When you hear outside ringing (long bursts),

1. PRESS flashing line button.

2. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL Groups in the system specific Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

5. LIFThandset if privacy is desired.

To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIALextension number (called telephone will ring or tone will be heard).

3. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

9 OR PRESS other line button to select line (See Line

LCD Speakerphone Station User’s Guide 5

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Getting Started GCA70-281

Understanding the Basic Functions

Your speakerphoneprovides manyversatile featuresfor youruse. Thesefeatures are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information

Keeps you apprised of the status of your telephone

Provides programming prompts

Auxiliary Jack (only on Impact 8024S and Impact SCS Models)

Allows you to connect a headset, an external amplified ringer, a tape

recorder, or an external paging amplifier to your telephone

Message-Waiting Light

· Indicates that a message awaits pick up

Microphone Opening

· Allows hands-free operation of speakerphone (speak clearly toward microphone opening)

Speaker

· Sounds distant party’s voice

· Sounds ringing and call-in-progress tones

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GCA70-281 Getting Started

Handset

Keypad

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom Button

Microphone Opening

Handset

AW700A

DEFABCQZ

MNOJKLGHI

TUVPRS WXY

OPER

TRNS/CNF

INTERCOM

HOLD

TAP

SPEAKER

Connectors On Bottom Of Telephone

Line Cord

Impact 8024S-** LCD Speakerphone

LCD Alphanumeric Display

Interactive Buttons (NOT programmable)

DSS/BLF Programmable Buttons

Volume Up

Volume Down

Shift Button

Mute Button

MUTESHIFT

Speaker Button

Optional

Handset

Headset

LCD Alphanumeric Display

SCS03

Interactive Buttons (NOT programmable)

Programmable Buttons

Intercom Button*

Telephone Speaker

Dialpad

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

SHIFT

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Microphone Opening

Message Waiting Light*

Shift Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

Hold Button*

Connectors On Bottom Of Telephone

Optional IMIST Module

Optional Console-Top Line Cord-Bottom

Handset or Headset

*NOTE: These are default button locations.

Some systems may permit reprogramming of these buttons to better suit your application.

Impact SCS 8312S-** LCD Speakerphone

LCD Speakerphone Station User’s Guide 7

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Getting Started GCA70-281

YourSpeakerphone’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold

Stores pauses in number sequences during programming

If available, scrolls through LCD response messages

If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing)

Interactive Buttons (located below alphanumeric display)

Provide quick and easy access to system features

Provide straightforward button programming without dialing codes (the

interactive buttons themselves, however, are not programmable)

Intercom Button (INTERCOM)

· Selects an intercom line

· Allows you to initiate many of the telephone’s features

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation

· Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).

Direct Station Select/Busy Lamp Field (DSS/BLF) Programmable Buttons

Allow you to store numbers for automatic dialing functions

Allowyou to store telephoneextension numbers for DirectStation Selection (DSS)

May be programmed as a feature button

May be designated a line button by your system installer

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmablebutton location—one in the regular tierand one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

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GCA70-281 Getting Started

Speaker Button (SPEAKER)

Turns your speaker on or off

Disconnects a call when you are on a hands free call

Ends or cancels programming

TapButton (TA P)

Recalls dial tone or generates a hookflash

Retrieves held calls or last call placed on hold

Transfer/Conference Button (TRNS/CONF)

Transfers calls

Sets up conference calls

VolumeControl (VOLUME UP or VOLUME DOWN)

· Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode

LCD Speakerphone Station User’s Guide 9

Impact 8012S-** LCD Speakerphone

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Getting Started GCA70-281

YourSpeakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red= message-waiting light set for you by station asso

ciated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a hands free mode) or

off-hook, when the line is active.

· Steady red = another station is using this line.

· Flashing red = a call is coming in on this line.

· Flashing orange = this line will be answered when you lift the handset.

· Winking green = your line is on hold.

· Winking red = the call has been placed on hold by another station.

· Fluttering orange or green = your line has recalled from hold.

· Fluttering red = the line put on hold by another station has recalled.

NOTE: You can find the programmable buttons that the installer designates

line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates

featurebuttonsthroughuser programmingin the samelocation as the DSS/BLF programmablebuttons. Ensurethatthese buttons arelabeledcorrectlytoindi cate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

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GCA70-281 Getting Started

Next to INTERCOM button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to

receive when calling. Flashing orange = someone is calling your extension or a call is being trans

ferred to you.

Above the HOLD button:

(Non-SCS Series models) Flashing/Fluttering red = message waiting.

Next to the MESSAGE button (SCS Series Models only):

Winking green = message awaits pick up.

Above the SPEAKER button:

· On steady (with the telephone on hook and busy) = speakerphone mode

· On steady (with telephone on hook and idle) = background music is turned

on.

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Getting Started GCA70-281

Notes

12 LCD Speakerphone Station User’s Guide

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GCA70-281 Answering Calls

Answering Calls

Answering Outside Calls

Acall that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange lightflashes nextto the linethat your stationanswers when youlift thehandset;a red light flashes for any other ringing line.

Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to receive.

When you hear outside ringing (long bursts) and observe an orange

1. For speakerphone, PRESS flashing line button AND SPEAK

toward telephone.

flashing light,

2. For privacy, LIFT handset.

When you hear outside ringing (long bursts) and observe a

flashing light,

red

1. PRESS flashing line button.

2. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

LCD Speakerphone Station User’s Guide 13

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Answering Calls GCA70-281

Answering Intercom Calls

Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

When you hear an intercom tone followed by a caller’s

voice,

1. SPEAK toward the telephone to answer, OR LIFT handset if

privacy is desired.

When you hear intercom ringing (short bursts),

1. PRESS INTERCOM.

2. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

Night-Transferred Calls - Line Answer From Any Station

The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing.

When you hear ringing,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone to answer call OR LIFT handset if

privacy is desired.

14 LCD Speakerphone Station User’s Guide

80.

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GCA70-281 Answering Calls

Caller ID (Automatic Number Identification)

The number of the calling party will be displayed if your telephone has been assigned Caller ID service and you have one of the following:

Lines that ring audibly at your station.

Lines that ring audibly at another station that you answer with call pickup.

Lines that are transferred to your station.

Incomingcall numbersare displayed inthe upperhalf of theLCD. If caller’sname is available, it is displayed in the lower half of the LCD. If another call rings in while onaincomingcall,the secondcaller’s numberflashes onthe LCDfor fiveseconds.

Todialthe numberof thelastincoming callwhile onanactive

call,

1. PRESS HOLD.

2. PRESS programmed SAVED NUMBER REDIAL button. (See

Feature Buttons section on page 50 for programming.)

LCD Speakerphone Station User’s Guide 15

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Answering Calls GCA70-281

Holding Calls

Basic Hold

You can placea call on holdand retrieve it later.Witha regularhold, you can pickup the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

To place a call on hold,

1. PRESS HOLD. The light above your line button begins to blink.

To retrieve a held call,

1. PRESS line button of the held call (with winking green light), OR

PRESS TAP.

2. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

To place a call on exclusive hold,

1. PRESS HOLD twice.

To retrieve exclusive hold,

1. PRESS line button of held call (with winking green light), OR

PRESS TAP.

2. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

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GCA70-281 Answering Calls

Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusivehold,itwillrevert tomanual holdafter thehold recallperiod hasexpired.

If a held line is recalling, choose one of

the following:

1. SELECT

callonholdatyour stationand restarthold timer.

2. PRESS line button (with fluttering green light)

OR SELECT

(interactive button) to place the

HOLD

to retrieve the call.

ANS

Recall L123

HOLD ANS

ARecalling Held Line

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone.

To place a call on hold at another telephone (directed hold),

1. While on line, PRESS INTERCOM.

2. DIAL

3. DIALextension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1. DIAL *4.

2. DIALextension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

Topickupacallthatwasplaced onhold atyour telephoneby

*90.

a user at another telephone,

1. PRESS INTERCOM AND DIAL #90.

LCD Speakerphone Station User’s Guide 17

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Answering Calls GCA70-281

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

#4.

Directed Call Pickup

Also,you can answera call thatis ringing atany telephone inthe system ifyou know the ringing telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

*4.

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

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GCA70-281 Answering Calls

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

•

Off = Station is idle

•

Flashing (if programmed) = Station has an incoming call

•

On = Station is busy

To call an idle monitored station or to answer one that is

ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAKtowardtelephoneOR LIFThandsetif privacyis desired.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL # 4

...DIAL 4 + extension codeS

...PRESS

flashing

DSS/BLF

button

Answering Calls for Other Stations

GHI

PRS

TUV

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

WXY

TAP

LCD Speakerphone Station User’s Guide 19

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Answering Calls GCA70-281

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally,

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear

your response.

3. RELEASE MUTE after response is complete to

return to distant party.

To respond to a SOHVA nonverbally through Response

Messaging,

1. SELECT

2. SELECT

appearsin the display of the telephonemaking the SOHVA).

MSG

HVHLD

TKMSG

CLBK

(Message

S12 Calling

BLOCK

Incoming SOHVA

S12 Calling

HVHLD

TKMSG

MSG

CLBK

3. CONTINUEyour current call with distant party.

(SOHVA caller is automatically disconnected from your telephone).

To respond to a SOHVA by blocking (see below for more

Message Response

information),

1. SELECT

disconnected).

NOTE: Although a SOHVA may be received, you CAN NOT respond to a

SOHVA while active in speakerphone mode. When SOHVA tone is received when in speakerphone mode, you must lift your handset before responding to the SOHVA as above.

20 LCD Speakerphone Station User’s Guide

BLOCK

when you hear SOHVA tone. (SOHVA call is

Page 29

GCA70-281 Answering Calls

VoiceAnnounce Blocking

If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and

displays

Access Denied

To block (unblock) all voice-announced calls,

in response to attempted SOHVAs.

1. SELECT

2. SELECT

3. SELECT

OPTIONS NEXT

VAB

4. SELECTONto block (OR

5. PRESS SPEAKER to end.

Your

Station

VERBAL

until

VAB

appears.

to unblock).

OFF

INCOMING

SOHVA

SOHVA RESPONSES

Press and Hold MUTE

While Speaking

Voice Ann. Block

ON OFF< EXIT

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

SOHVA

Delivering

Station

LCD Speakerphone Station User’s Guide 21

NONVERBAL

BLOCK

Answering a SOHVA

Select MSG And

Choose Message

To Deliver

Select BLOCK To Disconnect

Page 30

Answering Calls GCA70-281

Notes

22 LCD Speakerphone Station User’s Guide

Page 31

GCA70-281 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL

Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

5. LIFThandset if privacy is desired.

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

To dial an outside number using your prime line,

1. PRESSSPEAKER OR LIFT handset if privacy is desired. Outside

line is automatically selected.

2. LISTEN for dial tone.

3. DIALnumber.

9 ORother line buttontoselect line (See

Line 2

Outside Dialing Display

SAVEARDL

LCD Speakerphone Station User’s Guide 23

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Making Calls GCA70-281

Making Intercom Calls

Thereare two methodsfor making an intercomcall. One causesthecalled telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can change

a call to voice announce signaling for that call simply by pressing the

INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to

ring (tone calling),

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will

ring).

To tone call automatically,

J Doe

TRACK CAMP MSG

Calling J Doe

1. PRESS DSS/BLF button (called telephone will ring).

NOTE: The following instructions assume a voice-first default setting. Any

user can change a call to a tone signaling for that call simply by pressing the

INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1. PRESS INTERCOM.

2. DIALextension number.

3. SPEAK your announcement.

To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

24 LCD Speakerphone Station User’s Guide

Wed 12 10:42

J Doe

Connected to J Doe

Page 33

GCA70-281 Making Calls

Automatic Dialing

Thisfeature provides one- or two-button speeddialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers:(1) numbers that youstore for your own use(personal speed dial numbers, autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial an autodial number from one of the

programmable buttons on your station, choose one of the following:

1. PRESSprogrammed autodialbutton (line selection is usually a part

of the stored speed dial number).

2. PRESS SHIFT AND programmed autodial button (to choose

number stored as second choice at that button).

To dial a personal speed dial number,

1. While on hook; DIAL speed dial number on dial pad (0 to 9).

To dial a system speed dial number,

1. Whileonhook, DIAL * ANDsystem speeddial number. IFyour

system requires manual line selection, PRESS HOLD before the speed dial numbers.

NOTE: If you manually choose a line for dialing, pressHOLD beforeusing a speed

dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button; if you immediately press the speeddial button, the system will choosethe line that you have onhold to place your speed dial call.

Speed Dialing Options

LCD Speakerphone Station User’s Guide 25

Page 34

Making Calls GCA70-281

Redialing

If the last number you have called is busy or is not answering, you have several optionsfor redialing. Youcan redialit once, initiatea repeateddialing ofit, orsave it for later redialing using a programmed SAVED NUMBER REDIAL button.

Redial - Last-Dialed Number

To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current

ringing or busy tone.

2. DIAL

3. LISTEN for ringing or busy tone over the telephone speaker.

Automatic Redialing

To redial the number once a minute for 10

minutes,

1. SELECT

AUTOMATIC REDIALbutton. (See page 53 for directions on programming an Automatic Redial button.)

The number will be dialed once a minute for 10 minutes (INTERCOM light flashes). Listen for ringing or busy tone over the monitor speaker.

NOTE: You must pick up the handset once the call is connected, or the system will

disconnect the call after 30 seconds.

To cancel this automatic redial action,

ARDL

OR PRESS programmed

918045551212

Automatic Redial Option

ARDL

SAVE

1. LIFTAND REPLACE handset OR, USE the telephone for

some other function.

The INTERCOM light then turns off and the phone returns to idle.

26 LCD Speakerphone Station User’s Guide

Page 35

GCA70-281 Making Calls

Redial Programming (Storing Numbers)

The system will save the first 16 digits of the last manually dialed number so that it can be redialed later; however, subsequent dialing activity overwrites any number the system has temporarily saved.

To permanently store a number you’ve just dialed,

1. SELECT

To dial the saved number,

1. PRESS HOLD.

2. PRESSprogrammed SAVENUMBER REDIAL button. (See page

48forinstructionsonprogramming aSave NumberRedial button.)

SAVE

Sending Subdued Off-Hook VoiceAnnouncements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature.

Make a SOHVA announcement using the SOHVA button as follows:

1. MAKE intercom call AND HEAR busy tone. If

called station is on outside line, ring-back tone is heard, but SOHVA is still available.

2. SELECT

bursts.

SOHVA

ANDHEAR several quicktone

J Doe Ext 321 Is Busy

SOHVA

CAMP

3. MAKE announcement (busy tone means that

your SOHVA has been denied through system programming or that the called party has blocked your SOHVA).

4. WAIT on line for reply (either verbal or LCD reply).

LCD Speakerphone Station User’s Guide 27

Making a SOHVA

Page 36

Making Calls GCA70-281

Camping On Options

Busy or Idle Station, Automatic Callback

Ifthe telephone you havecalled on the intercomline is busy orrings with no answer, youcan havethe system ringyour telephonewhen the calledstation becomes idle(if itwas busy) or whenthere is any activityinitiated at that telephone(if it rang withno answer before).

To camp on at a busy or no answer station,

1. MAKE intercom call.

NOTE:If youmake a callin the voice-announcemode and receivenoanswer at the

called station, press INTERCOM before selecting camp-on at that station.

button in order to

CAMP

2. SELECT

3. Your telephone immediately hangs up. When the

telephone you called becomes idle, your telephone will ring with five short ring bursts.

4. PRESSINTERCOM when youhear the ringbursts.

The other telephone will start ringing.

To cancel automatic ringback,

1. PRESS INTERCOM AND DIAL #6.

To camp on at a station with a Do Not Disturb condition set,

1. MAKE intercom call.

2. SELECT

longer set in the Do Not Disturb mode.

CAMP

SOHVA

. A callback will occur when called station is no

CAMP

J Doe Is Busy

Selecting Camping

Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer.

CAMP

28 LCD Speakerphone Station User’s Guide

Page 37

GCA70-281 Making Calls

To camp on when you hear a busy signal,

1. SELECT

2. SELECT

NEXT CWAIT

until

CWAIT

appears.

J Doe Is Busy

CWAIT

OVER

MSG

3. WAIT on line for reply.

4. Called party can place the current call on hold or

disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

BUSY

To Wait For

Callback...

...Select CAMP

and Disconnect

When idle,

your call

is connected.

To Send Call

Waiting Tone...

...Select CWAIT

and Wait for Reply

Busy station

hears tone

and may respond

or ignore.

Your

Station

NO ANSWER

...Select CAMP

and Disconnect

When any activity

occurs at station,

your call is

connected.

Sending Call Waiting Signal

To Wait For

Callback...

Busy

Station

LCD Speakerphone Station User’s Guide 29

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Camping On Options

Idle

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Page 38

Making Calls GCA70-281

Notes

30 LCD Speakerphone Station User’s Guide

Page 39

GCA70-281 Advanced Call Handling

Advanced Call Handling

Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.

To queue for a line group,

1. PRESS INTERCOM.

2. DIALline group access code (9, 81, 82, 83).

3. HEAR busy tone.

4. DIAL

5. When line group is free, your telephone sounds several short ring

bursts.

6. LIFTthe handset, LISTEN for dial tone AND MAKE call.

To cancel line group queuing,

1. PRESS INTERCOM, DIAL #8 AND HANG UP.

To queue for a line that appears on your telephone,

1. PRESS HOLD.

2. PRESS line button of busy line.

3. HEAR short tone.

4. When the line is free, your telephone sounds five short ring bursts

telling you that you can use your line.

5. LIFThandset to answer. If you no longer need the line, ignore the

ring burst.

*8 and hang up.

LCD Speakerphone Station User’s Guide 31

Page 40

Advanced Call Handling GCA70-281

Call Transferring

Screened Call Transfers

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving thatusertheopportunityto preparefor thecall), youhave madea screenedtransfer.

To screen and transfer a call to another

telephone in the system,

1. ANSWER call.

2. PRESSTRNS/CONF (call is automatically placed

on hold).

3. DIAL extension number of telephone to receive

transfer, OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR

HANG UP.

Push T/C To CONF

SPKR To Transfer

Selecting a Transfer

Theintercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

Iftheintercom partyisbusy, takeoneofthe following steps (if made available at your

J Doe Is Busy

SOHVA

CAMP NEXT

Unable to Transfer

telephone by installer programming):

1. SELECT

2. SELECT

intercom party that a call awaits.

3. SELECT

tion at the called station.

4. SELECT

5. SELECT

join the call in progress.

32 LCD Speakerphone Station User’s Guide

RECON SOHVA

MSG

CAMP

OVER

to reconnect the call to your station. to interrupt the call and tell the

toleave a message-waiting indica

to camp-on to that station.

to override the busy signal and

J Doe Is Busy

RECON

More Transfer Options

OVER

MSG

Page 41

GCA70-281 Advanced Call Handling

If the intercom party does not answer their

telephone when ringing, take one of the following steps:

J Doe

CAMP MSGTRACK

1. SELECT

2. SELECT

tion at the station.

to camp-on to the station.

CAMP

toleave a message-waiting indica

MSG

No Answer From J Doe

Unscreened Call Transfers

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.

Totransferanunscreenedcalltoanothersystemtelephone,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in speakerphone mode), OR

HANG UP. The transfer will ring at the called telephone.

If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:

Recall Line 2

SEND

HOLD

ANS

1. PRESS HOLD to place the call on hold at your

telephone.

2. SELECT

3. SELECT

LCD Speakerphone Station User’s Guide 33

to return to the call.

ANS

to retry the transfer.

SEND

Attempted Transfer of Line

2 ToJ Doe Is Recalling

Page 42

Advanced Call Handling GCA70-281

Conferencing

Creating a Conference Call

When your telephone is joined together with several other telephones on the same call,the effectis called conferencing.Youcanmake conference callsthat involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.

NOTE: When setting up a conference call with outside lines and internal tele

phones, you must call the outside lines first.

To set up a conference call that includes both outside lines

andintercom parties, outsidelines alone, orintercom parties alone,

1. MAKE first call.

2. PRESS TRNS/CONF (call is placed on hold

automatically).

3. MAKE next call.

4. PRESS TRNS/CONF to establish conference.

5. REPEAT the last three procedures to add up to

two more parties, establishing a 5-party conference (including yourself).

Tocontinueconversationonremainingline after other outside lines have dropped out of conference,

1. PRESS the line button of the remaining party.

Push T/C To CONF

SPKR To Transfer

Setting a Conference

Conference

J Doe J Smith

To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.

34 LCD Speakerphone Station User’s Guide

Active Conference

Page 43

GCA70-281 Advanced Call Handling

Unsupervised Conference Calls

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsupervised conference” call.

Todropout ofaconferencecallbetween youandtwo outside

lines (creating an unsupervised conference),

1. DIAL # ANDHANG UP(linesremain lighted/in useuntil one or

both outside parties disconnect).

To rejoin an unsupervised conference between two outside

lines,

1. PRESSoneofthe lightedbuttons whereconference istaking place.

Managing a

Conference

Other

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Call

ToRemoveaCaller

From A Conference...

...Select Line Button

and Disconnect Line.

Managing a Conference Call

ToAddaCaller

to a Conference...

Other

Station

... Press TRNS/CNF.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

To D ro p O u t o f

A Conference...

Your

Station

...Dial #.

LCD Speakerphone Station User’s Guide 35

Page 44

Advanced Call Handling GCA70-281

Call Parking

You can place an outside call on hold in the system so that it can be answered from any station even though it does not have a line appearance for the call. You accom plishthis by placing the call in one ofnine park orbits, where the call remains untilit is answered.

To place an outside call on hold within the system where it

can be answered at any telephone in the system (parking a call in orbit),

1. While on the call, PRESS INTERCOM AND DIAL *.

2. DIALcode for park location (orbit) (

1–9).

3. REMEMBER the code for later use OR MAKE IT KNOWN to

those who need to know in order to retrieve the call.

To retrieve an outside call that was placed on hold in the

91 to 99 for orbit

system (parked),

1. From any station, PRESS INTERCOM AND DIAL #.

2. DIALcode for orbit 1–9 (

91 to 99 ).

Handling Park Recalls

When a parked call times out of the system, it will return to your telephone in the form of a park recall.

To answer a park recall,

1. SELECT

. The call will then connect to your station.

ANS

36 LCD Speakerphone Station User’s Guide

Page 45

GCA70-281 Advanced Call Handling

To place a park recall on hold at your

station,

1. SELECT

. After the call remains on hold

HOLD

Recall Li

HOLD ANS

fora periodof time,it ringsback toyour telephone as a hold recall.

APark Recall

Your

Caller

Station

If the Parked Call

Is Not Answered

To Place Call

In a Parking Orbit...

...DIAL and

WithinaSetTime

It Recalls To Your

Station

Orbit Number

(91-99)

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Parking

Orbit

To R e tr i ev e a

Parked Call From

Any Other Station...

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Other

Stations

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

OPER

SHIFT

HOLD

TAP

...DIAL # and

Orbit Number

(91-99)

Parking Calls

LCD Speakerphone Station User’s Guide 37

Page 46

Advanced Call Handling GCA70-281

Call Forwarding

Forwarding a Call

You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward all calls that ring at your telephone.

To forward your calls,

1. SELECT

2. SELECT

OPTIONS

until

CFWD

appears.

Call Forward

PERS ALL

3. SELECT

4. SELECT

OR SELECT

5. SELECT

CFWD

forprime line and intercom calls,

PERS

SET

for all calls.

ALL

to enable call forwarding.

6. DIAL extension number of telephone to receive

your forwarded calls.

7. PRESS SPEAKER to end. (Your telephone will

ringa shortring burst eachtime an intercomcall is forwarded to remind you that this is happening).

To cancel call forwarding,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OR SELECT

5. SELECT

OPTIONS NEXT CFWD

PERS

CLEAR

until

CFWD

appears. . forprime line and intercom calls,

for all calls.

ALL

to disable call forwarding.

6. PRESS SPEAKER to end.

Selecting Call Forwarding

Call Forward

SET CLEAR

Call Forwarding Options

24 12:35

MON FWD to J Doe

Call Forwarding Active

Call Forward Outside System (CFOS)

The Call Forward Outside System (CFOS)* feature gives DSU II Digital Expand able Systems station users the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset.

38 LCD Speakerphone Station User’s Guide

Page 47

GCA70-281 Advanced Call Handling

To activate the CFOS feature,

1. PRESS INTERCOM *07.

2. PRESS the speed dial button programmed with the target number, OR SELECT a line AND DIAL number (max 16 digits).

3. PRESS HOLD for Pause OR PRESS TA P for Flash.

4. PRESS SPEAKER to end.

NOTE: CFOS must be initiated by installer programming.

To deactivate the CFOS feature,

1. PRESS INTERCOM #07.

Forward Only Your

Prime Line and

Intercom Calls

PERS

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ALL

Internal

Forward

Station

Caller

Your

Station

Forward All Calls

That RIng At Your

Station

CFOS

Forward Calls

To a Location Outside

Your System

External Forward

Station

Call Forwarding Options

* Comdial has taken reasonable step in the design of all product features, including CFOS, whichprotectagainstunauthorized or fraudulent access to, or use of, a system, or which pro tect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudu lent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

LCD Speakerphone Station User’s Guide 39

Page 48

Advanced Call Handling GCA70-281

Notes

40 LCD Speakerphone Station User’s Guide

Page 49

GCA70-281 Nonverbal Messaging

Nonverbal Messaging

Station-To-StationMessage Delivery

When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone.

If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is programmed. The central message desk (usually the system attendant) takes your message and turns on the message waiting light of the telephone that you originally called.

To turn on message light,

1. MAKE intercom call AND RECEIVE no answer.

2. DIAL

To turn off message light,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of telephone. DSS/BLF light turns off.

If you are the recipient of a station-to-station message

*7 (BLF light at called station flutters).

#7.

reminder (a BLF light is fluttering), answer it as follows:

1. PRESS DSS/BLF button associated with lighted BLF light. Call is made to associated station automatically.

LCD Speakerphone Station User’s Guide 41

Page 50

Nonverbal Messaging GCA70-281

Message Waiting Light and Messaging

If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone.

To turn on the message waiting light at

another telephone when that station is busy,

1. HEAR the busy tone AND REMAIN on the line.

J Doe Is Busy

CWAIT

OVER

MSG

2. SELECT

3. SELECT

4. HANG UP handset.

To turn on the message waiting light at another telephone

NEXT MSG

Delivering a Message

when that station rings with no answer,

1. SELECT

2. HANG UP handset.

To turn on the message waiting light at an idle telephone,

1. PRESS MESSAGE.(PRESS INTERCOM AND DIAL *3 for models 8012S and 8024S).

2. DIAL extension number of station to be alerted. The message waiting light of called station will flash.

Toturnoffthemessagewaitinglightatabusyoridlestation,

1. PRESS MESSAGE.(PRESS INTERCOM AND DIAL #3 for models 8012S and 8024S).

2. DIAL extension number of station that was alerted. The message waiting light of called station will turn off.

MSG

To turn off the message waiting light during message-delivering conversation,

1. PRESS INTERCOM.

42 LCD Speakerphone Station User’s Guide

Page 51

GCA70-281 Nonverbal Messaging

To receive a message at an alerted station,

1. OBSERVE flashing message waiting light.

2. PRESS MESSAGE.(PRESS INTERCOM AND HOLD for models

8012S and 8024S). Connection to the station that left message is automatic.

LCD Message List

(Write attendant supplied messages here.)

Dial Code Message

Back At

Call

LCD Speakerphone Station User’s Guide 43

Page 52

Nonverbal Messaging GCA70-281

LCD Message Delivery

You can set system-supplied messages to be received and displayed by a calling LCD speakerphone.

To turn message on,

1. PRESS INTERCOM.

2. DIAL

3. DIAL the desired number from your message list. The default messages of “Back At” and “Call” may be used:

4. PRESS SPEAKER to end message. Intercom light flashes steadily.

To turn off message and your intercom light,

1. PRESS INTERCOM.

2. DIAL

*02.

•

For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon.

•

For default message 2, which is “Call,” dial the telephone number of where you will be.

#02.

Assist Button Message Delivery

If you have preprogrammed an ASSIST button on your telephone, you can use it to send an LCD message to your supervisor, asking for assistance while you are on a call. See page 54 for instructions on programming an ASSIST button.

To send a message for assistance,

1. PRESS ASSIST button that you have programmed.

2. PRESSDSS/BLF of the telephone user you need help from. (This is not necessary when the desired extension number was stored along with the ASSIST button programming.)

3. If the assisting telephone is idle, a ring burst sounds and a message appears in its display. If it is busy, the message appears when it becomes idle.

44 LCD Speakerphone Station User’s Guide

Page 53

GCA70-281 Programming

DSS Numbers

Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently.

To store an intercom extension number as a DSS number,

proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. PRESS programmable button to choose location.

5. DIALextension number.

6. PRESS next location button AND STORE next DSS number.

Programming

until

appears.

DSS

OPTIONS NEXT DSS

Dial Extension

Designating an Extension

7. REPEAT the previous step until all DSS numbers are stored, OR PRESS SPEAKER to end.

CAUTION

Do not attempt to program interactive buttons; doing so can cause the

system to make features unavailable. If you inadvertently program interac

tive buttons, you can retrieve their functions in the following manner:

1. PRESS INTERCOM

2. PRESS desired interactive button to reprogram

3. DIAL

LCD Speakerphone Station User’s Guide 45

91, 92,or93 to program buttons from left to right.

**1

Page 54

Programming GCA70-281

Autodial and Speed Dial Numbers

Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any program mable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.

NOTE: The Federal Communications Commission (FCC) requiresthat when pro

gramming emergency numbers and(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

Outside numbers and feature codes are commonly referred to as autodial numbers when stored at the programmable button locations; however,they are referred to as personal speed dial numbers when stored at the 10 keypad number locations.

To store an outside number or a feature code as an autodial or speed dial number,

ADIAL

SDIAL

Choosing Mode

follow the display prompts and proceed as follows:

1. SELECT

2. SELECT displayed.

3. SELECT ming, OR programming.

4. PRESSprogrammablebutton orkeypad buttonto choose storage location.

OPTIONS

ADIAL

until

SDIAL

ADIAL

to choose autodial program

to choose speed dial

and

SDIAL

Select Location

Selecting a Location

46 LCD Speakerphone Station User’s Guide

Page 55

GCA70-281 Programming

5. SELECTline button to dial out on or press INTERCOM.

6. DIALany number up to 16 digits long (include

* and # if

needed).

NOTE: You may need a pause between numbers to compensate for differences

in response time between your system and the host system (ask your attendant aboutthis). Tostorea pause, pressHOLD ,thencontinue dialing. Ifyour system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

Also, you may need to erase the typed digits appearing in your display to correct them. If you do, select BKSP once for each digit to be removed.

7. SELECT

8. PRESS next location button AND STORE next number.

to store number.

SAVE

918049782200 SAVE

BKSP

9. REPEAT previous step until all numbers are stored, OR PRESS SPEAKER to end.

Entering a Number

LCD Speakerphone Station User’s Guide 47

Speed Dial and Autodial Programmable Locations

Page 56

Programming GCA70-281

Feature Access Codes

In addition to the system features which may be programmed using the interactive buttons(as describedin thenext section),several otherfeatures maybe programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.

To store a system feature access code,

1. SELECT

2. SELECT appears.

OPTIONS

until

ADIAL

and

SDIAL

options

Select Location

3. SELECT

4. PRESS programmable button OR dial pad but

SDIAL

ADIAL

Choose a Location

ton (0–9) to choose storage location.

5. PRESS INTERCOM.

6. DIALaccess code associated with feature.

NOTE: Access codes are listed in Appendix C, Feature Access Codes - DSU II

Digital Expandable Systems found on page 75.

7. SELECT

8. REPEAT previous steps until all numbers are stored, OR SELECT

to store the number.

SAVE

EXIT

Enter Number

9. PRESS SPEAKER to end.

As you program numbers, fill in the identification strips on your telephone.

Dial the Access Code

NOTE:The telephone system allows only oneautodial number at a programmable

button; however, you can store an autodial number or featurecode at a second level of a location where a DSS is already stored;just repeatthe programming procedure.

48 LCD Speakerphone Station User’s Guide

Page 57

GCA70-281 Programming

Asyou programnumbers,fill inthe identification stripson your telephoneas well as these tables.

Speed Dial Numbers, Features or DSS Locations

(Programmable Buttons)

113 214 315 416 517 618 719 820

921 10 22 11 23 12 24

Personal Speed Dial Numbers

(Keypad Buttons)

LCD Speakerphone Station User’s Guide 49

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Programming GCA70-281

Feature Buttons

If you find that you are using certain miscellaneous features often, access buttons may make operation easier.

Account Code Button—allows you to enter an account code for call

record purposes.

Automatic Call-Back (Camp On) Button—arranges the system to

ringyourandanother’stelephones assoon astheir telephonebecomes idle.

Call Forward Button—provides one-button forwarding of all of your

calls to another telephone.

Call Park Orbit Button—places a call in a system hold for pick up.

Do Not Disturb Button—prevents other telephones from ringing your

telephone.

Page Button—provides one-button access to paging.

Privacy Button—releases privacy for current call.

Saved Number Redial Button—redials saved last-dialed number.

Voice-Announce Block Button—blocks voice announcements.

Programmingof the feature access buttons mayrequire several selections involving manyLCD screens. If an abbreviation used isnot familiar to you, consultAppendix B, Display Abbreviations - DSU II Digital Expandable Systems on page 79.

To create standard feature access buttons proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECT

displayed.

5. SELECT one of the buttons below currently

displayed selections to choose desired selection.

50 LCD Speakerphone Station User’s Guide

OPTIONS NEXT FEAT NEXT

until

until desired feature choice is

FEAT

appears.

Program Button

DND PRIV NEXT

Selecting a Feature

Page 59

GCA70-281 Programming

6. RESPOND to any menu prompts associated with feature (such as

designating a Zone for

PAGE

7. PRESS programmable button for storage

location.

8. SELECT

choice is displayed or until

until next feature

is displayed.

EXIT

ZONE

Page

ALL

9. REPEAT last two steps until all feature buttons are programmed, OR SELECT

EXIT

to end.

Responding to Selections

To clear a DSS, speed dial, autodial or

Required for Paging

feature button assignment,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. SELECT

OPTIONS NEXT FEAT NEXT

CLEAR

until

until .

FEAT

CLEAR

appears.

is displayed.

6. PRESS programmable button to clear.

7. SELECT

EXIT

to end.

LCD Speakerphone Station User’s Guide 51

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Programming GCA70-281

Special Purpose Feature Buttons

Response Message Button

Thisprogram lets you set up a buttonto be used for making a non-verbalresponse to a SOHVA or an intercom call. The response appears in the display of the calling station.

To assign a button for nonverbal response:

1. PRESS INTERCOM AND DIAL **1.

2. PRESS the programmable button you want to use for message access.

3. DIAL

4. DIALa message number (

NOTE: Programmed messages available for use are created by the system

attendant and are listed in a table on page 43.

5. PRESS SPEAKER to end.

5. 0 through 9).

Transfer Button

Thisprogram letsyou setup abutton tobe usedfor transferringtoa thirdparty. Most often, this feature is used for transferring calls you wish to retain to voice mail.

To assign a “transfer to voice mail” button:

1. PRESS INTERCOM AND DIAL **1.

2. PRESS the programmable button you want to use.

3. DIAL

4. DIALextension number of voice mail.

5. PRESS SPEAKER to end.

Subdued Off-Hook Voice Announce (SOHVA) Button

You canprogram a buttonat your stationthatyou may pressto enable thedelivery of a SOHVA call.

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GCA70-281 Programming

To program a SOHVA button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS desired programmable button.

3. DIAL

4. PRESS SPEAKER to end programming.

Group Listening Button

Grouplistening allowsothers tolisten toa conversationover yourtelephone speaker while allowing the distant party to hear only that conversation that is sent through the handset microphone.

To program a group listening button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS desired programmable button.

3. DIAL

4. PRESS SPEAKER to end.

98.

Automatic Redial Button

Toprogramabuttononyour telephoneforredialing callsyou make that are either busy or do not answer,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS programmable button.

3. DIAL

4. PRESS SPEAKER to end.

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Programming GCA70-281

Assist Button

Withthis feature you can program an ASSIST button on your telephone that will let you send a message to an LCD speakerphone.

To program an assist button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS programmable button you want as assist button.

3. DIAL

4. CHOOSE form one of the following options to

select the type of message that will be delivered with the ASSIST button:

5. IF one particular station must always receive message, DIAL

extension number of that station.

6. PRESS SPEAKER to end.

•

DIAL * to choose system-provided message (

ASSIST

of station sending message)

•

DIAL keypad number ( 1 , 2 , 3 etc.) to choose preprogrammed message (see attendant or table on page 43 for list of LCD messages).

plus name or extension number

24 12:35

MON

Assist J Doe

Default Call for Assistance

54 LCD Speakerphone Station User’s Guide

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GCA70-281 Other Features

Line Groups

Somesystems havetelephone linesarranged intoline groupsthat aremade available at the telephone instead of individual lines.

To access a system line group,

1. PRESS INTERCOM.

2. Dial desired line group access code:

Other Features

Line Group Access Codes

Line Group Default Code

3. LISTEN for outside dial tone.

4. DIALdesired number.

LCD Speakerphone Station User’s Guide 55

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Other Features GCA70-281

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, and the group listening mode.

There are four ringer loudness levels

(plusan off position). Set these levels as follows:

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness you desire. The ringer sounds once for each change as an example of the current setting.

Impact SCS Volume Buttons

NOTE: If you set the ringer to the

ringburstonceforeach callyou receiveatyour stationwhile theringer isoff.

There are eight speaker loudness levels. Set these levels for

position, your telephone will sound a short

OFF

the current call as follows:

1. Whileon a call and in speakerphone mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that

you desire.

Thereare at least eight handset loudness levels that you can set for the current call as follows:

1. While on a call and in handset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you

desire.

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GCA70-281 Other Features

NOTE: When the call ends, the system resets the loudness of all future calls to the

programmed (default) setting. For instructions in changing and saving your speakerphone’sdefaultvolume,seeDefault Volume Controlinthe nextsection.

There are at least eight headset loudness levelsthat youcan

set for the current call as follows:

1. While on a call and in headset mode,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness that you desire.

There are eight group listening

loudness levels. Set the level for the current call as follows:

1. While on a call and in the group listening mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.

Impact Volume Buttons

Muting YourSpeakerphone

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

LCD Speakerphone Station User’s Guide 57

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Other Features GCA70-281

Default Volume Control

When you change and save the volume, that change remains in effect until you change it again (referred to as default setting).

Set the speaker, headset, handset, or

grouplistening loudness for allfuture calls using the following steps:

1. PRESS INTERCOM.

2. CHOOSE speaker, headset, handset, or group listen mode to be affected.

3. While in that mode, PRESS VOLUME UP or VOLUME DOWN to adjust loudness.

4. DIAL the last setting for all future calls (until it is changed again).

5. REPEATthis procedure in each mode until all default volume levels have been properly set.

NOTE: You may adjust the volume of a call in any mode (over speaker, headset,

handsetor grouplisten), atany time duringthe call, bypressingVOLUME UP or VOLUME DOWN. When thecall ends, thevolume of allfuturecalls is resettothe programmed (default) setting.

**5 to hold the loudness at

Impact Volume Buttons

Impact SCS Volume Buttons

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GCA70-281 Other Features

Background Music

If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements.

To turn the music on,

1. SELECT

2. SELECT

3. SELECT

4. SELECTON.

5. PRESS SPEAKER to end (the speaker light turns on when background music is on).

6. ADJUST music volume with the volume buttons.

To turn the music off,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. PRESS SPEAKER to end (the speaker light turns off when back ground music is off).

OPTIONS NEXT MUSIC

OPTIONS NEXT MUSIC OFF

until the

option appears.

MUSIC

option appears.

MUSIC

Background Music

ON OFF< PREV

Setting Background Music

LCD Speakerphone Station User’s Guide 59

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Other Features GCA70-281

Tracker Paging System

When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extensionnumbers. Along with theparked call message,the system parksthe call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voicemail optioninstalled, thesystem givesthese callersthe optionof eitherleaving a message or tracking the person that they are calling.

To enable a Tracker Pager at your station,

1. PRESS INTERCOM.

2. DIAL

To disable a Tracker Pager at your station,

1. PRESS INTERCOM.

2. DIAL

To send a call back message to someone’s Tracker Pager

*06.

#06.

after receiving a ring no answer,

1. MAKE an intercom call to someone and receive no answer.

2. PRESS programmed TRACK button OR DIAL

3. After your station returns to idle* hang up handset or press SPEAKER to end. The Tracker Pager system will transmit your station extension number to called party’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.)

* If the Tracker paging system does not accept your actions, an error tone will sound at your telephone.

#01.

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GCA70-281 Other Features

To send a call back message to someone’s Tracker Pager

without first calling them,

1. PRESS INTERCOM.

2. DIAL

3. DIAL station extension number.

4. HANG UP handset OR PRESS SPEAKER to end. The Tracker Pager system will transmit your station extension number to the caller’sTracker Pager display. (Some models will also display your stationnameifthesystem isprogrammed toinclude stationnames.)

Toparkacall andhaveTracker Pagertellsomeonetoretrieve

#01.

the call,

1. ANSWER call AND PRESS TRNS/CONF.

2. DIAL Extension.

3. PRESS programmed TRACK button OR DIAL

4. Your display shows park orbit (91through99) and then returns to idle*.

5. Hang up handset or press SPEAKER to end. The Tracker Pager system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display. (Alphanumeric modelsdisplay #91through #99while numeric-onlymodels display

-91 through -99.)

* If the Tracker paging system does not accept your actions, an error tone will sound at your telephone.

#01.

To respond when your Tracker Pager displays park orbit dialing code,

1. From any system station, PRESS INTERCOM.

2. DIAL

3. DIAL displayed orbit code (

4. RETRIEVE call.

LCD Speakerphone Station User’s Guide 61

91 to 99 ).

Page 70

Other Features GCA70-281

Auxiliary Jack

NOTE:Some telephoneshave anauxiliaryjack. Allother modeltelephonesuse the

handset jack to plug in a headset.

The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager.Any one of these auxiliary devices may be connected by youor byyour systeminstaller. Youmust programone ofthe programmablebuttons to serve as an enable/disable button for each auxiliary device that is or will be connected to your telephone.

The following modes are programmable with the auxiliary jack:

· The headset mode allows you to operate your telephone with a headset

insteadof asa speakerphone.Lifting the handsetwill turnoff theheadset and activate the handset.

NOTE: The recorder, external ringer, or pager requires external power.

· The recorder mode allows you to send your voice and that of the distant

party to a tape recording machine.

· The ringer mode allows an external speaker to sound the ringing of your

telephone.

The pager mode allows an external paging device to sound all voice announcements(all-call, zone paging,voice-announced intercom calls) sent to your telephone.

Connectors On Bottom Of Telephone

Line Cord

Auxiliary

Jack

Handset

Auxiliary Jack Location

62 LCD Speakerphone Station User’s Guide

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GCA70-281 Other Features

Program the auxiliary jack enable/disable buttons (at any

blank programmable button location) as follows:

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button.

4. DIAL a feature code:

5. PRESS TRNS/CONF.

6. REPEATEDLY PRESS programmable button AND DIAL separate codes until all four buttons are programmed, OR PRESS SPEAKER to end.

To use an auxiliary jack feature button,

1. PRESS desired button to enable mode. The display denotes the feature and shows it to be enabled.

To disableany activemode, pressthe correspondingfeature buttonto alternateoff.

**1.

•

94 = Headset Button,

•

95 = External Ringer Button,

•

96 = Tape Recorder Button,

•

97 = External Pager Button.

With the exception of a headset microphone, do not connect the audio output

of any external device to the auxiliary jack. Also, do not connect the tip and

ring leads of a telephone line to the auxiliary jack. Do not connect any de

vices to the auxiliary jack other than those mentioned above.

LCD Speakerphone Station User’s Guide 63

CAUTION

Page 72

Other Features GCA70-281

Dial by Name

The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name.

To use dial by name,

Dial by Name

INT EXT NEXT

1. SELECT

OPTIONS

to enter the dial by name

menu.

2. From the dial by name menu, SELECT button for intercom calling, OR SELECT

INT

EXT

for system speed dial calling.

3. DIAL three digits for the first three letters of the nameyou wantto locate(for example, dial266 for Comdial).

4. The display shows the first existing name match to the dialed digits or shows a

No Match

message

if the system can not find a match. IF the display says

No Match,

SELECT

OR ENTER

three new digits to select a new name.

5. SELECT

to display the subsequent names

in the list until you reach the name you need, OR SELECT

to view the name list from the

ALL

beginning.

6. SELECT

to call the displayed name.

DIAL

Alphanumeric Keypad

ABC

DEF

Enter 3 Digits

ALL PREV

No Match

64 LCD Speakerphone Station User’s Guide

GHI

PRS

JKL

TUV

MNO

WXY

Page 73

GCA70-281 Other Features

Programmed Button Display

You cancausethedisplayto identifythe functionof eachbutton onyour telephone.

To button query your telephone,

1. SELECT

2. SELECT appears.

3. SELECT

4. PRESS the button in question.

5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).

OPTIONS NEXT

QUERY

until the

QUERY

option

Button Query

Press Any Button

Button Query

LCD Speakerphone Station User’s Guide 65

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Other Features GCA70-281

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

Tomaintaintheextensionnumberandprogrammingfeatures

from the old location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVEthe flashing HOLD light AND PRESS HOLD while the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the system

automatically defaults to the programming from the previous location.

· Toassumethe extension number and programming features

from the new location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the features from the new location).

66 LCD Speakerphone Station User’s Guide

# while the

Page 75

GCA70-281 Other Features

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

To enter account code on an incoming call,

1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).

2. IFnot available, PRESS INTERCOM ANDDIAL automatically placed on hold).

DIAL Account Code. Your telephone automatically returns to the

3. call after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

To enter account code on an outgoing call,

1. DIAL 9 OR other line button (the display will prompt for “Account Code” if programmed to do so).

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL ACCOUNT CODE button.

4. LISTEN for dial tone AND DIAL number you are calling.

NOTE: See Feature Buttons section on page 48 for instructions on program ming a dedicated ACCOUNT CODE button.

*04 AND account code OR PRESS programmed

*04 (call is

LCD Speakerphone Station User’s Guide 67

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Other Features GCA70-281

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

If your system provides an external paging unit,

1. LIFT handset.

2. PRESSINTERCOM ANDCHOOSEoneof thefollowing options:

•

DIALextension numberof station equippedand enabledfor paging (see programming section of this user’s guide), or

•

PRESS paging button assigned by the installer, or

•

DIAL 89 for special paging port.

3. MAKE announcement.

4. HANG UP to end.

If your system provides all-call or zone paging,

1. LIFT handset.

2. PRESS INTERCOM.

3. DIAL for zone 1, 2, or 3.

4. MAKE announcement.

5. STAY on line if awaiting a reply (known as Meet-Me page), OR HANG UP to end.

To make a reply to a Meet-Me page,

1. LIFT handset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

4. MEET paging party on line

68 LCD Speakerphone Station User’s Guide

87 for all-call, OR DIAL 84, 85, or 86

88.

Page 77

GCA70-281 Other Features

Do Not Disturb Condition

This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this information on the LCD.

To enable DND, proceed as follows:

1. SELECT

2. SELECT

OPTIONS

until the

option appears.

DND

Do Not Disturb

ON OFF< PREV

3. SELECT

4. SELECTON.

5. SELECT

6. PRESS SPEAKER to end.

To disable the DND condition,

1. REPEATthe above procedure, BUT SELECT at step 4.

NOTE: Although it does not appear on your screen while

displayed, the right interactive button will activate the

To set a Do Not Disturb condition at your

DND

OFF

Options

telephonewhenacallringsatyourstation,

1. Hear ringing and notice incoming call informa tion in display.

2. PRESS programmed DO NOT DISTURB button. (See Feature Buttons section on page 48 for programming instructions.)

Setting Do Not Disturb

instead of

Do Not Disturb

MON

Do Not Disturb

Station With DND Set

menu.

24 12:35

LCD Speakerphone Station User’s Guide 69

Page 78

Other Features GCA70-281

Data Interface Unit

The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.

If the installer has arranged your station in this manner, you can switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATAbutton provides status indications for your reference.

DATA Light TelephoneStatus

OFF Your telephone is selected for operation

On Green Your IST device is selected but is idle

On Red Your IST device is selected and is busy

Flashing Red Your IST device is ringing

To select your telephone if the DATA light is on or is

flashing,

PRESSthe DATAbutton.Ifa call is inprogress on the ISTdevice, it transfersto your telephone ifyou have your telephonehandset lifted orhave your telephonein speakerphone mode.If you donot, the call drops.

To select the IST device if the DATA light is off,

PRESS the DATA button. If a call is in progress on your telephone, it transferstothe IST device if the device is off-hook; otherwise, the calldrops. Your telephonestill provides visualmessages andindica tions even though its voice path is routed to the IST device.

70 LCD Speakerphone Station User’s Guide

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GCA70-281 Other Features

IMIST Module

Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, indus try-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

The IMIST module does not have its own extension number and does not

function simultaneously with the speakerphone.

NOTE: The IMIST module does not provide voltage to light a message

waiting light. Message waiting lights on devices plugged into the IMIST module will not function.

Switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATAbutton provides status indications for your reference.

DATA Light TelephoneStatus

OFF Your telephone is selected for operation

On Green Your IST device is selected but is idle

On Red Your IST device is selected and is busy

Flashing Red Your IST device is ringing

Power

scs04

IST Devic

IMIST Module

LCD Speakerphone Station User’s Guide 71

Page 80

Other Features GCA70-281

DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

Whenthe installerassigns a DSS/BLF console toa station port,the systemrecognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them.

The DSS/BLF console will not operate in a bridged mode.

ib64x

72 LCD Speakerphone Station User’s Guide

IB64X DSS/BLF Console

Page 81

GCA70-281 Other Features

evelaccess buttons

Accessing The DSS/BLF Console Button Levels

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth. A light beside the appropriate button lights to indicate which level is currently active. You can use one level on the IB48X and two levels on the IB24X.

ib24x

IB24X DSS/BLF Console

ib48x

IB48X DSS/BLF Console

LCD Speakerphone Station User’s Guide 73

Page 82

Other Features GCA70-281

Notes

74 LCD Speakerphone Station User’s Guide

Page 83

GCA70-281 Feature Access Codes

Feature Access Codes

This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 48 the Feature Access Code section describes a methodtoprogramthesecodes onyour telephoneat unusedprogrammable buttons.

Feature Enable Code Disable Code

Account Codes

All Call Paging

Attendant

Automatic Callback

Background Music

Call Forwarding,

All Calls

Call Forwarding, Personal Calls

Call Forward Outside System

(DSU II systems only)

Call Park, Park

Orbit 1-9

INTERCOM +

INTERCOM + extension number +

*04 +

account code

INTERCOM +

INTERCOM + * + orbit code

(

91 to 99 )

*1 INTERCOM + #1

*5 INTERCOM + #5

*05 INTERCOM + #05

*07 INTERCOM + #07

INTERCOM + #6

LCD Speakerphone Station User’s Guide 75

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Feature Access Codes GCA70-281

Feature Enable Code Disable Code

Call Park, Retrieve Orbit 1-9

Call Pickup,

Directed

Call Pickup,

Group

Call Waiting

(sends tone)

Directed Hold

Executive Override

Hookflash Code

LCD Messaging

INTERCOM +

(

INTERCOM +

INTERCOM + extension number +

# + orbit code

91 to 99 )

*4 +

extension number

*01

*90 +

extension number

*03

INTERCOM +

message number

#04

*02 +

INTERCOM +

#90

#02

Line Group 1

Line Group 2 to 4

Line Group Queue

Message Waiting

76 LCD Speakerphone Station User’s Guide

INTERCOM +

INTERCOM

INTERCOM +

extension number

81 to 83

+ group code +

*3 +

INTERCOM #8

INTERCOM +

extension number

#3 +

Page 85

GCA70-281 Feature Access Codes

Feature Enable Code Disable Code

Night Answer

Operator

Paging,

Zones 1-3

Paging, All-Call

Paging, External

Paging, Meet-Me Paging

Park Orbit, Send

Park Orbit, Retrieve

INTERCOM +

(

91 to 99 )

INTERCOM +

(

91 to 99 )

84 to 86

* + orbit code

# + orbit code

Personal Ringing Tones (1-6)

Redial Last Number Dialed

Service Observe

Station to Station Messaging

System Speed Dialing

LCD Speakerphone Station User’s Guide 77

INTERCOM + **4 +

tone code ( 1 to 6 )

INTERCOM +

extension number

INTERCOM + extension number +

#03 +

* + 01 to 99

INTERCOM + #7 +

extension number

Page 86

Feature Access Codes GCA70-281

Feature Enable Code Disable Code

Tracker Pager

Tracker Pager—Send Tracker

Page

Toll Restriction Override

Voice Announce Block

Volume Save

INTERCOM +

extension number

INTERCOM +

*06 INTERCOM + #06

#01 +

**6

*2 INTERCOM + #2

**5

78 LCD Speakerphone Station User’s Guide

Page 87

GCA70-281 Display Abbreviations

Display Abbreviations

This chart identifies the interactive button abbreviations that appear in your display.

Abbreviation Feature Function/Definition

ACCT

ADIAL

ALL

ANS

ARDL

BKSP

BLOCK

CAMP

CFWD

Account Codes

Autodial

All Calls Forward

Answer Answers any call ringing at your station.

Automatic Redial Redials a busy call once a minute for 10 minutes.

Backspace

Block Announcements

Camp On

Call Forward

When chosen as a feature, stores a button that

enables account code entry.

Programs a number for one button calling from the

programmable button locations.

Route all of your calls to a different station

location.

While programming a speed dial number,

backspace erases an incorrect entry.

Blocks all SOHVAs and other voice

announcements from sounding over the telephone

speaker.

Has system call you when busy station becomes

idle or idle station becomes active. When chosen as

a feature, stores a button that enables the function.

Forwards all of your calls to a different station

location. When chosen as a feature, stores a button

that enables the function

CLBK

LCD Speakerphone Station User’s Guide 79

I Will Call Back Send a nonverbal response to a SOHVA caller.

Page 88

Display Abbreviations GCA70-281

Abbreviation Feature Function/Definition

CLEAR

COST

CWAIT

DARK

DISP

DND

DSS

EXIT

EXT

Clear Features

Clear Cancels the currently programmed condition.

Call cost Displays cost of recently completed call.

Call Waiting

Dark (contrast) Makes LCD screen darker.

Display Adjusts the contrast of your LCD screen.

Do Not Disturb

Direct Station Select

Exit Programming Ends a current programming session.

Speed Dial By Name

Stores a button that clears a currently active or

engaged feature.

Sends a call waiting tone to a busy station. Wait on

line for response.

Makes your station appear busy to other stations.

When chosen as a feature, stores a button that

enables the function.

Stores a personal intercom number at a DSS button.

Selects speed dial numbers to access through the

dial by name interface.

FEAT

FWD

G[NUMBER]

HOLD

HVHLD

INT

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Intercom Dial By Name

Feature

Scroll Forward

Group Displays the currently selected line group.

Hold Displays status of current call.

Ask Caller To Hold

Presents several different features you can store at

programmable buttons for later use.

Scrolls forward though the currently selected list of

names, extensions, etc.

Send a non-verbal response to a SOHVA caller as

instructions to place the outside caller on hold.

Selects intercom numbers to access through the dial

by name interface.

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GCA70-281 Display Abbreviations

Abbreviation Feature Function/Definition

L[NUMBER]

LAST NO SAVED

LIGHT

MSG

MUSIC

OPTIONS

OVER

P[NUMBER]

PAGE

PARK

Line Displays the line of the current call.

Last Number Saved

Light (contrast) Makes the LCD screen lighter.

Message Turns on message waiting light at another station.

Background Music Turn on the background music at your station.

Next Display Shows the next display.

Options Selects interactive button features.

Override

Port Displays port.

Paging

Call Park

Informs user that the last number dialed has been

saved.

Overrides either a do-not-disturb condition or a

busy signal at a station you have called.

When chosen as a feature, provides one-button

access to paging.

When chosen as a feature, stores a button that

provides one-button parking of calls in a designated

orbit.

PERS

PRIV

RECALL

RECON

LCD Speakerphone Station User’s Guide 81

Personal

Previous Display Shows the prior display.

Privacy

Park/Hold Recall

Reconnect Reconnect you to a transferred call.

Route your personal intercom calls to a different

station location.

When chosen as a feature, stores a button that

releases privacy for a current call.

A call previously placed on hold or park has

recalled.

Page 90

Display Abbreviations GCA70-281

Abbreviation Feature Function/Definition

RING

S[NUMBER]

SAVE

SDIAL

SEND

SET

SOHVA

TIMER

TKMSG

VAB

Ring Tone Select different ringing tones.

Station Displays station of current call.

Permanently saves last number you dialed. When

Save Number

Speed Dial Programs a keypad number for one-button calling.

Send Transfer

Set Feature Enable call forwarding.

Secure Off-Hook Voice

Announce

Call timer Displays running time of the current call.

Take A Message

Voice Announce Block

chosen as a feature, stores a button that provides

the function.

Re-transfers a previously transferred call that

returned to your station.

Sends a subdued off-hook voice announcement to

another station.

Send a non-verbal response to a SOHVA caller so

he or she will know to take a message from an

outside party.

Inhibits your station from receiving a SOHVA.

Also, blocks voice calls sent over the speaker. When chosen as a feature, stores a button that

provides the function.

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Page 91

GCA70-281 Glossary

Account Code

A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

All-Call Paging

Paging through the intercoms of all stations in the system.

Assist Button

Abuttonthat you canprogram that will letyou send a messagerequesting assistance to the LCD of another telephone.

Attendant

Also known as the operator; typically,the first person to answer incoming calls and responsible for directing calls to the proper person or department.

Automatic Callback

System will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)

Using programmable buttons to store numbers for one- or two-button dialing.

Glossary

Automatic Redialing

Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Automatic Route Selection (ARS)

ARSallows thesystem toautomatically selectthe leastcostly linegroupavailable to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over,if and how to modify a number, and costing information) based entirely upon the programming of the system.

Automatic Station Relocation

Process by which the system automatically recognizes particular stations if they are relocatedto a different station port; the sameclass of service and station features are provided the station at the new port.

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Glossary GCA70-281

Block Programming

To eliminate the need to program each station individually,programmers canassign features or functions to groups of stations.

Button Query

Feature which allows users to display the functions of programmable buttons on LCD telephones.

Call Forward

Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call Forward Outside System (CFOS)

Allows station users to forward incoming or transferred line calls to telephone numbers outside the system.

Call Park

Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone.

Call Pick-Up

Answering a call at one telephone when it is ringing at another telephone.

Call Transfer

Transferringacall fromone stationto another.Thetransfer canbe screened, i.e.,you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Caller ID

Allows station users to view the originating line number of incoming calls before they are answered.

Camp On

Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting.

Central Message Desk

A station that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class Of Service (COS) Programming

Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

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Page 93

GCA70-281 Glossary

Data Interface Unit (DIU)

This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone(IST) device such as a FAXmachine or answering machine.

Departmental Station Operation

The operation of stations that are organized into departments.

Dial By Name

This feature allowsusers to employany two-linedisplay,LCDspeakerphone andits interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item.

Digital Voice Announcing (DVA)

The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the operation of DISA and Tracker.

Direct Inward System Access (DISA)

Anenhancement option that allows outside callers to directly calla station or access certain internal system features, including all line groups and ARS. To prevent fraudulent access and unauthorized use, the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features.

Direct Inward Station Dialing (DISD or DID)

This feature allows an outside party to call an intercom station directly without an attendant’s assistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF)

Programmable buttons which allow the user one button to place intercom calls to other stations within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location.

Do Not Disturb

A mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF)

The tones made by your telephone when you dial.

Dynamic Line Button

System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.

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Glossary GCA70-281

E&M Tie Lines

In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes.

Exclusive Hold

Only the telephone placing the call on hold can retrieve it.

ExecutiveOverride Breaking into a conversation at a busy called telephone. This intrusion

is announced by several quick tone bursts over the conversation.

Hands free Answer Inhibit

A telephone can be set to block voice calls sent to it over the speaker.

Hookflash

Action that occurs when the TAP button is pressed. Needed for activating host system features.

Hookswitch

The switch on a telephone which, when depressed manually or by the handset, disconnects a call.

IMIST

Module which allows the connection of an external device to a Comdial digital telephone.

Industry Standard Telephone (IST)

Analog telephone with only a basic 12 button keypad and no advanced features

Intercom

An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system.

Keypad

Buttons

86 LCD Speakerphone Station User’s Guide

0 through 9 , * and # used for dialing.

Page 95

GCA70-281 Glossary

Last Number Redialing

Automatically dialing the last number dialed.

LCD

Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.

Line Groups

Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.

Line Queuing

When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

Meet-Me Answer Page

Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.

Messaging

Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status.

Mute

A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark.

Night Transfer

Transferring incoming calls to a particular station(s) for off-hour answering.

Operator Station

Alsoknown as the attendant station, thissystem station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible

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Glossary GCA70-281

Paging

This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.

Prime Line

A line designated to a particular telephone and automatically selected when the handset is lifted.

Privacy

Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.

ProgrammableButtonsEach telephoneor stationhas buttonsthat canbe user-programmed

for autodialing numbers or feature codes, or other special purpose dialing require

ments.

Pulse/Tone Switching

Changing from pulse/rotary dial signals to tone/DTMF signals.

Queue

Method by which a station user waits for an available line by dialing a code and waiting for the system to call back.

Response Messaging

Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing Line Preference

An automatic connection to any outside line ringing at the station when the station handset is taken off-hook.

Ringing Tones, Personal

A telephone can be arranged to ring in one of six distinctive tones.

Saved Number Redialing

Saving a last manually dialed number for later autodialing.

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Page 97

GCA70-281 Glossary

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

Station

Asinglesystem telephone withan individual identity andfeature set assigned bythe programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

Subdued Off-Hook Voice Announce (SOHVA)

Aprivate announcement that can be made to a busy party which they hear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers.

TAP (Flash/Recall)

Dependingon your system’sprogramming, this button givesyou a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

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Glossary GCA70-281

Tracker Pager

The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers.

TRNS/CONF

Afixed feature button that allows you to transfer outside calls and set up conference calls.

Unscreened Call Transfer

Allows users to transfer line or intercom calls from one station or group to another without first announcing them.

Unsupervised Conference

After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties.

Voice call

A verbal intercom call.

Voice Announce Blocking (VAB)

A telephone can be set to block voice calls sent to it over the speaker.

Zone Paging

Paging through the intercoms of some stations or departments in the system.

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Page 99

GCA70-281 Speakerphone Characteristics

Speakerphone Characteristics

When using your speakerphone, the microphone and loudspeaker are farther away fromyou than when you use ahandset. Both the signal from theloudspeaker and the signal to the microphone must be strengthened.

Whenmicrophonesandloudspeakersare closetogether (suchas ina speakerphone), additionalamplification typicallygenerates aringing sound(public addresssystems do this if the volume is too high or the microphone is too close to a loudspeaker).

Full-Duplex Speakerphone Characteristics

The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions.

Atthe beginning ofeach call thetelephone must performa “speech training”test. To achieveoptimum performance from the full-duplexspeakerphone, Comdial recom mends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself. Note that during the “speech training” test, the speakerphone is operating in half-duplex mode.

Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If thespeakerphone at the other endis a half-duplex speakerphone and bothparties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8324F-** from operating in full-duplex mode.

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Speakerphone Characteristics GCA70-281

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in

full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you releasethecall frommute,thesystem willperform the entire“speechtraining” test again.

Speakerphone User Guidelines

Both parties can not talk at the same time. You must wait for silence out of

your loudspeaker before talking. You must stop talking to hear the other party.

Backgroundnoise may preventthe sound-activated switches fromoperating

properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For

the microphone to best detect your voice, speak within three feet of it and face the telephone.

· Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

· Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

· Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come betweenyou and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathingheavilyinto your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversa tion.

Whenboth you and the distantparty use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

92 LCD Speakerphone Station User’s Guide

Comdial Impact 8012S Series, Impact 8024S Series, Impact SCS 8324S Series, Impact SCS 8312S Series, Impact SCS 8324F Series User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual