Comdial Impact Group User's Guide

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Impact

Group

PC

Impact Group

User’s Guide

For The DXP, DXP Plus and FX Series

Digital Communications Systems

Comdial®strives to design the features in our communications systems
to be fully interactive with one another. However, this is not always
possible, as the combinations of accessories and features are too varied
and extensive to insure total feature compatibility.

Accordingly, some features identified in this publication will not
operate if some other feature is activated. Comdial disclaims all
liability relating to feature non-compatibility or associated in any way
with problems which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to the contrary,
Comdial makes no representation herein as to the compatibility of
features.

Issued: 2/12/97

Impact Group User's Guide GCA70–358

Contents

1 Introducing Impact Group ........................................1–1

Using This Guide ............................................................1–1

Describing Impact Group ......................................................1–1

Starting The Program .........................................................1–2

Understanding Some Special Terms..............................................1–3

Detailing The Impact Group View ...............................................1–4

Using Drop-Down Menus........................................................1–4

Using The Tool Bar.............................................................1–4

Describing The Station Status Icons ................................................1–5

Explaining The Selection Tabs ....................................................1–5

Detailing the Call Windows ......................................................1–6

Setting The System Configurations ..............................................1–8

Using The Keyboard..........................................................1–9

Using The Mouse ...........................................................1–10

2 Using Impact Group..............................................2–1

Using Impact Group To Handle Calls ............................................2–1

Answering Calls ...............................................................2–1

Holding Calls..................................................................2–2

Parking And Retrieving Parked Calls ...............................................2–3

Transferring Calls ..............................................................2–3

Paging Other Stations ...........................................................2–4

Conferencing Calls .............................................................2–4

Dialing Calls ..................................................................2–5

Hanging Up Calls ..............................................................2–5

Forwarding Calls...............................................................2–6

Using Special-Purpose Impact Group Features .....................................2–7

Selecting The Station Operating Conditions..........................................2–7

Tagging A Call ................................................................2–8

Creating Personal Groups ........................................................2–9

Contents – 1

GCA70–358 Impact Group User's Guide

Making A Personal Directory ....................................................2–10

Sending Messages.............................................................2–11

Using The Tracker Pager........................................................2–12

Configuring Action Events ......................................................2–13

Index.......................................................Index–1

2 – Contents

Impact Group User's Guide GCA70–358

Introducing Impact Group

1

Using This Guide

This user’s guide contains two sections:
Section 1, Introducing Impact Group, helps you to become familiar with the software’s basic features and startup

requirements.
Section 2, Using Impact Group, provides basic call handling details and discusses the special purpose features

that you can employ.

Describing Impact Group

Impact Group is software that runs on a personal computer and works in conjunction with a digital
communications system. Impact Group allows you to handle a large volume of call traffic in a short period of
time. With this software, you can control your own telephone and view call and status activity at all other stations
in the system. Among the many features that Impact Group makes available to you are the following items:

real-time status updates of telephone activity,

•

tracking people using wireless pagers,

•

access to system-wide features such as Park Orbits and Page Zones,

•

full keyboard and mouse interfaces (Impact Group uses a special-purpose keyboard and avoids any conflict

•

with standard Windows® keyboard commands),
printed reports.

•

NOTE: Anytime you are operating Impact Group, you can press F1 to open the on-line help file. If you

press F1 while you have a dialog box open, the help file for that particular dialog box appears.

Windows is a registered trademark of Microsoft Corporation, Redmond, WA.

Introducing Impact Group 1 – 1

GCA70–358 Impact Group User's Guide

Starting The Program

Impact Group will start automatically when your turn the computer on. If the program does not start
automatically, you can start it by:

Clicking Start/Programs/Impact Group.

•

—OR—

If there is an Impact Group icon on your desktop, double-click on it.

•

Once Impact Group is running, the main window appears:

1 – 2 Introducing Impact Group

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Impact Group User's Guide GCA70–358

Understanding Some Special Terms

There are a few specialized terms used in this publication. The following list defines a few of the more common
terms that you may encounter.

Answer

Answering the currently ringing call

Both

Establishing a conference between Impact Group, the current call, and the last call put on hold

Conference

Joining stations together on a call—conference capacity can be as large as permitted by the communications
system

I.D.

Text attached to calls so that you can remember its details if the call returns to you

Page

Making general announcements using system telephones as paging devices

Park

Placing or picking up calls from any of 90 park orbits

Pick

Answering calls that ring at any other extension

Release

Another term for hanging up on a call

Split

Switching between the current call and the last call on hold—the previously active call goes on hold

Silent

Stops the Impact Group PC console's station from ringing—silenced calls are still answerable and this condition
is canceled when the next call rings

Tap

Retrieving the last call that was placed on hold, transferred, or parked

Introducing Impact Group 1 – 3

GCA70–358 Impact Group User's Guide

Detailing The Impact Group View

The main Impact Group window provides an overview of the activity on the digital communications system.

Task Menus

Tool Bar

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Station Status Icons

Selection Tabs

Using Drop-Down Menus

The drop-down menus provide access to many of Impact Attendant’s features. Some features are only available
through the drop-down menus, but most of the features are duplicated elsewhere in the program and can be
activated by clicking on a tool or station icon.

Using The Tool Bar

As with the task menus, the tool bar buttons provide commands that activate as you click on them—some unique
and some duplicating actions that you can do with different techniques. The tools identify their actions as you
move the cursor across them.

1 – 4 Introducing Impact Group

Impact Group User's Guide GCA70–358

Describing The Station Status Icons

The icons indicate the operational status of the stations. You can click one of the buttons from the tool bar to
show the icons in small or large format. Icon definitions are as detailed in the following table:

Telephone Operation State Telephone Icon Color

On Hook Black Black
Do Not Disturb Black with red slashed circle Black
Off Hook Black Black–lifted over telephone Icon
Calling Black Yellow–lifted over telephone Icon
Ringing Dark Blue Light Blue
Connected Green Green–lifted over telephone Icon
Message Waiting Black with red light showing Black
On Hold Black Red–lifted over telephone Icon
Out Of Service Gray Gray

Handset Icon

Color and Position

Explaining The Selection Tabs

The different tabs on the main screen allow you to view different selections of stations. The names and stations
shown in the checklist are the names entered by the installers as they program the digital communications system.
The following table details the selection categories:

Tab Category Selection

All Phones Shows all system stations and their current operation state

Active Calls Shows all system stations currently on a call

Personal Groups

Shows system stations that you have grouped together using the Options/Groups task
menu or the Set Config Options tool.

Introducing Impact Group 1 – 5

GCA70–358 Impact Group User's Guide

y

Detailing the Call Windows

This section describes how Impact Group presents calls for your viewing.

Active Calls Display

Current Calls Display

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Station and Lines Displa

Current Calls Window

The Current Calls display shows all calls associated with your Impact Group position and presents the following
items:

all current calls, both active and on hold,

•

the extension a call is on, and whether the call is alerting, connected, on hold, conferenced, etc.

•

You can highlight the call to be connected when you press the Answer key (if several calls are ringing at
once—for example calls recalling from hold or park—you can highlight one of the other calls).

Call History

The Current Calls Window includes a call history log that contains a detailed listing of the calls that you have
made and received. Double-click on the call history log to open it for viewing. You can recall any calls in the
log by double-clicking on that line item.

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Impact Group User's Guide GCA70–358

Active Call Window

The Active Call window is a display that shows the currently active call. The Active Call window is always
visible when the Impact Group software is active. You cannot re-size the window to hide the identity of the call.

The Active Call window shows these following details:

the extension a call is on, and whether the call is ringing, connected, on hold, conferenced, etc.,

•

any call ID tag set by you or another Impact Group user or an Impact Attendant user on the same system,

•

information from your personal directory.

•

Stations Window

The Stations window shows the operating status of the system’s stations. Clicking on a tab shows all the stations
in a group you have defined with the Options/Groups menu or the Group tool. The Stations window is always
visible when Impact Group is active. The display is scrollable whenever there are too many stations to be
displayed at once.

The Stations window shows the following items:

the extension and display name of the stations in the groups you have defined,

•

icons of different colors and different handset positioning to differentiate between the station operating

•

states.

NOTE: If the installer adds stations to the system or changes the intercom information (other than via

Impact Group), those updates are reflected by the call windows only after the system periodically
refreshes the database through wideopen.office or after someone restarts the Impact Group
software.

If you place the cursor over the telephone icon, the display shows additional information.

NOTE: Depending on the security settings the installer choose, your Impact Call might not display all of

the information described here.

Introducing Impact Group 1 – 7