Comdial Impact Call User's Guide

call001

Impact

Call

PC

Impact Call User’s Guide

Comdial®strives to design the features in our communications systems
to be fully interactive with one another. However, this is not always
possible, as the combinations of accessories and features are too varied
and extensive to insure total feature compatibility.

Accordingly, some features identified in this publication will not
operate if some other feature is activated. Comdial disclaims all
liability relating to feature non-compatibility or associated in any way
with problems which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to the contrary,
Comdial makes no representation herein as to the compatibility of
features.

Issued: 2/12/97

Impact Call User’s Guide GCA70–360

Contents

1 Introducing Impact Call ..........................................1–1

1.1 Using This Guide........................................................1–1

1.2 Describing Impact Call ...................................................1–1

1.3 Starting The Program.....................................................1–2

1.4 Understanding Some Special Terms .........................................1–3

1.5 Detailing The Impact Call View ............................................1–4

1.5.1 Using The Drop-Down Menus..............................................1–4

1.5.2 Using The Tool Bar ......................................................1–4

1.5.3 Describing The Station Status Icons .........................................1–5

1.5.4 Detailing the Call Display Windows .........................................1–6

1.6 Setting The System Configurations..........................................1–7

1.7 Using The Keyboard .....................................................1–9

1.8 Using The Mouse........................................................1–9

2 Using Impact Call................................................2–1

2.1 Answering Calls.........................................................2–1

2.2 Holding Calls ...........................................................2–2

2.2.1 Retrieving Held Calls.....................................................2–2

2.2.2 Using The Split Feature ...................................................2–2

2.3 Parking and Retrieving Parked Calls.........................................2–2

2.4 Transferring Calls .......................................................2–3

2.4.1 Making Voice Mail Transfers* .............................................2–3

2.5 Conferencing Calls.......................................................2–3

2.6 Dialing Calls ...........................................................2–4

2.6.1 Hanging Up Calls........................................................2–4

2.6.2 Forwarding Calls ........................................................2–5

2.7 Tagging Calls...........................................................2–6

Contents – 1

GCA70–360 Impact Call User’s Guide

2.8 Selecting The Station Operating Conditions ...................................2–7

2.8.1 Making A Personal Directory ..............................................2–8

2.8.2 Sending Messages* ......................................................2–9

2.8.3 Using The Tracker Pager .................................................2–10

2.8.4 Configuring Action Events ...............................................2–11

Index.......................................................Index–1

2 – Contents

Impact Call User’s Guide GCA70–360

Introducing Impact Call

1

1.1 Using This Guide

This user’s guide contains two sections.
Section 1, Introducing Impact Call, familiarizes you with the software’s basic features and startup requirements.
Section 2, Using Impact Call, provides basic call-handling details and discusses special-purpose features.

1.2 Describing Impact Call

Impact Call is software that runs on a personal computer and works in conjunction with a digital communications
system. The Impact Call software speeds call handling by providing the desktop PC with call control features.
Among the features that Impact Call makes available to you are:

real-time status updates of telephone activity,

•

wireless pagers,

•

access to system-wide features such as Park Orbits,

•

full keyboard and mouse interfaces (the program uses a special keyboard for Impact Call functions but does

•

not conflict with Windows® keyboard commands),
printed reports,

•

database access on incoming and outgoing calls.

•

NOTE: Anytime you are operating Impact Call, you can press F1 to open the on-line help file. If you press F1

while you have a dialog box open, the help file for that particular dialog box appears.

Introducing Impact Call 1 – 1

GCA70–360 Impact Call User’s Guide

1.3 Starting The Program

Your installer loaded the Impact Call software and arranged for it to be active at startup. If it isn’t active, you can
start the program by clicking Start/Programs/Impact Call or clicking on the Impact Call icon.

Impact Call’s Main Window

call002

1 – 2 Introducing Impact Call

Impact Call User’s Guide GCA70–360

1.4 Understanding Some Special Terms

There are a few specialized terms sprinkled through this publication. The following list defines a few of the more
common terms you may encounter.

Answer answering the currently ringing call

Both establishing a conference between Impact Call, the current call, and the last call put on hold

Conference joining stations together on a call—conference capacity can be as large as permitted by the

communications system

I.D. text attached to a call so you can remember its details if the call returns to you

Park placing or picking up call from any of 90 park orbits

Pick answering calls that ring at another extension

Release another term for hanging up on a call

Split switching between the current call and the last call on hold—the current call goes on hold

Silent stops the Impact Call PC’s station from ringing—silenced calls are still answerable until the next

call rings

Tap retrieving the last call placed on hold, transferred, or parked

Introducing Impact Call 1 – 3

GCA70–360 Impact Call User’s Guide

1.5 Detailing The Impact Call View

The main Impact Call window provides an overview of the activity on the digital communications system.

Menus

Tool Bar

call003

1.5.1 Using The Drop-Down Menus

The drop-down menus display a variety of options, some are only available through the drop-down menu, some
are also available through the toolbar.

1.5.2 Using The Tool Bar

As with the drop-down menus, the tool bar provides commands that activate when you click on them—some
unique and some duplicating options from the drop-down menu. Holding the cursor over a tool icon will display
that tool’s function.

1 – 4 Introducing Impact Call

Impact Call User’s Guide GCA70–360

1.5.3 Describing The Station Status Icons

The icons indicate the operational status of the stations. You can click one of the buttons from the tool bar to
show the icons in small or large format. Icon definitions are as detailed in the following table:

Telephone State Telephone Icon Color

On Hook Black Black
Do Not Disturb Black with red slashed circle Black
Off Hook Black Black–lifted over telephone Icon
Calling Black Yellow–lifted over telephone Icon
Ringing Dark Blue Light Blue
Connected Green Green–lifted over telephone Icon
Message Waiting Black with red light showing Black
On Hold Black Red–lifted over telephone Icon
Out Of Service Gray Gray

Handset Icon

Color and Position

Introducing Impact Call 1 – 5

GCA70–360 Impact Call User’s Guide

1.5.4 Detailing the Call Display Windows

This paragraph describes the Impact Call display windows.

Active Calls

The Impact Call window shows you the following:

all current calls, both active and on hold,

•

the line or extension that a call is on, and whether the call is alerting, connected, on hold, conferenced, etc.

•

Pressing Enter or clicking on the Answer icon will connect you to whichever call is highlighted. If several calls
are ringing at once—for example incoming lines and recalls from hold or park—highlight whichever call you
want to answer and press Enter.

Call History

Double-clicking on the Call History icon displays a call history log that contains a detailed listing of the calls you
have made. Double-clicking on a call displayed in the log will redial that call.

Active Calls

call004

1 – 6 Introducing Impact Call