Comdial GCA70-25, Impact 8101N Series, Impact 8201N Series Station User's Manual

DXP, DXP Plus, FXS, and FXT

Digital Communications System

Single Line Proprietary Telephone

Station User’s Guide

This publication supports the

Impact LCD Speakerphones

GCA70–251.09 05/00
printed in U.S.A.

This User’s Guide is for the following system :

DXP, DXPPlus,FXSandFXT

Digital Communication Systems.

This user’s guide applies to the following telephone models:

Impact 8101N-** Rev. A and later.

•

Impact 8201N-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well

as other Comdial publications.

GCA70-251 Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a
reference for experienced users.

Introduction

Thefirstchapterofthemanualdescribestheinitialsetupandadjustments necessary
to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the Common
Code Based DXP, DXP Plus, FXS and FXT systems.

2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6 Programming
7 Other Advanced Features

Following the advanced feature descriptions is a reference table, a glossary that
definesgeneralphrases/abbreviations which may not be familiar to users and all the
features available for the DXP, DXP Plus, FXS and FXT systems.

Appendix A Quick Reference Guide
Appendix B Glossary
Appendix C Feature Networking Support

Finally, at the end of this publication, an index provides a detailed reference to the
feature locations.

Index

Single Line Proprietary Telephone Station User’s Guide iii

Contents GCA70-251

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM.”

All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT

OPTIONS

.”

Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.

System-to-System Network

The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.

iv Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Contents

Contents

1 Getting Started ..................1

Setting Up Your Station ..............1

Your Station’s Buttons ...............4

Your Station’s Display Lights ...........6

2 Answering Calls .................7

Answering Outside Calls ..............7

Answering Intercom Calls .............7

Holding Calls ....................8

Call Pickup ....................10

Night-Transferred Calls -Line Access

From Any Station .................11

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........12

3 Making Calls ...................13

Making Outside Calls ...............13

Making Intercom Calls ..............14

Automatic Dialing.................14

Camping On - Busy Station,

Automatic Callback ................15

Advanced Camping On Options .........16

Redialing .....................18

Single Line Proprietary Telephone Station User’s Guide iii

Contents GCA70-251

4 Advanced Call Handling ............19

Waiting For A Line (Queuing) ..........19

Conferencing ...................20

Call Forwarding ..................22

Call Forward Outside System (CFOS) ......24

Call Transferring .................25

Other Call Transferring Options .........26

Call Parking ....................28

Paging .......................30

5 Nonverbal Messaging ..............31

LCD Message Delivery ..............31

Message Waiting Light and Messaging ......34

6 Programming ..................35

Speed Dial Numbers ...............35

7 Other Advanced Features ...........37

Line Groups ....................37

Account Codes ..................38

Do Not Disturb Condition.............39

Tracker Paging System ..............40

Volume Control ..................42

Automatic Set Relocation .............44

A Feature Access Codes .............45

B Glossary .....................49

C Feature Networking Support ..........57

iv Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Getting Started

Getting Started

1

Welcome

Congratulationsand thankyou forusing a Comdialtelephone! Yourdigitalstation is
supported by a communication system with hundreds of built-in, standard features.
This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and
become familiar with the controls and indicators. The remaining sections are titled
as follows:

•

Setting Up Your Station

•

Understanding the Basic Functions

•

Your Station’s Buttons

•

Your Station’s Display Lights

Setting Up Your Station

When your new station arrives, the system
installer unpacks your station and connects
the line to a system jack. The following
sections describe a few initial adjustments
that will allow you to quickly begin making
and answering calls with some of the most
basic features.

An Impact 8101 Station

Single Line Proprietary Telephone Station User’s Guide 1

1

2

3

4

5

6

7

8

9

*

0

#

Getting Started GCA70-251

Positioning YourStation

If you are using an Impact 8201N SCS model, your telephone has an adjustable
pedestal to allow you to select the most comfortable viewing angle. When you
receive the telephone, the pedestal is in its lowest position—flush against the
pedestal.

To adjust the pedestal (8201N

·

only),

1. GRASPtherear of the pedestal base
firmlywith onehand ANDLIFTthe

Telephone

Supporting Arm

First Notch

Second Notch

Third Notch
(For Highest Position)

rear portion of the telephone upward
with your other hand.

2. LIFT the telephone upward with
one hand AND RAISE the
telephone supporting arms upward

Pedestal Base

with your other hand. (Notice there
are three sets of notches under the

Adjusting The Pedestal

telephonecorresponding to the three
positions available.)

3. When the telephone is at the desired height, SELECT the closest
pair of notches AND INSERT the supporting arms in the notches.
PRESS DOWN slightly on the telephone UNTIL you feel the
supporting arms snap into place.

Setting a Personal Ringing Toneand Volume

You can choose one of eight different ring tones for your telephone. Often, when
several telephones are located close together,each user chooses a different personal
ring tone.

PED01

·

To select one of the ring tones, proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. DIALnumber (

4. The next time your telephone rings, you will hear the new ring
tone.

NOTE: On the 8101N, a three-position switch on the bottom of the telephone

controls the ringer volume. There is no handset volume control.

2 Single Line Proprietary Telephone Station User’s Guide

**4.

1 to 8 ) to select ring tone.

GCA70-251 Getting Started

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

Thevolume control onyour telephoneisa multipur

­pose control you can use to set the volume
(loudness) of the ringer, the speaker, and the
handset.

To set the ringer loudness level,

·

Volu me U p
Button

GHI4JKL5MNO

1. While your telephone is on-hook and

idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting.

Impact SCS Volume Buttons

Answering and Making Calls

Your station is now properly configured to answer and making calls to both stations
withinyour system (intercom calls) and outside lines. Remember, when you dial an
outside number, you must first select a line to connect your system to the local
exchange.

·

When you hear outside ringing (two long bursts) or
intercom ringing (two short bursts),

R

DEF31ABC

2

6

WXY9TUV8PRS

7

*0#

INTERCOM

MESSAGE

TAP

TRNS/CONF

MUTE

HOLD

Volu me

Down

Button

1. LIFThandset.

·

To dial an outside number manually,

1. LIFThandset .

2. DIAL

in the system specific Advanced Features chapters for more infor

9 OR other line button to select line (See Line Groups

-

mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

Single Line Proprietary Telephone Station User’s Guide 3

Getting Started GCA70-251

YourStation’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

·

Stores pauses in number sequences during programming.

·

If multiple held calls feature is available, scans or scrolls through calls

·

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

·

Allows you to initiate many of the telephone’s features.

·

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

Message Button (MESSAGE) (8201N only)

· Allows you to activate the message waiting light at another station by
pressing this button and dialing the extension.

· Allows user to quickly return the call of another station that left a
message using the indicating light.

TapButton (TA P)

· Recalls dial tone or generates a hookflash.

· Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CNF)

·

Transfers calls.

·

Sets up conference calls.

4 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Getting Started

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer.

·

slips01

R

DEF

ABC

31

2

Volume Control
(for ringer volume only)

GHI4JKL5MNO

PRS

7

*0#

Line Cord

TUV

INTERCOM

MESSAGE

TRNS/CONF

6

WXY

9

8

TAP

MUTE

HOLD

Dialpad

Intercom Button

Message Button

TAP Button

Transfer/Conference Button

Mute Button

Hold Button

Connectors On Bottom Of Telephone

!

Optional IMIST Module

Handset

Impact SCS 8201N Single Line Telephone

Single Line Proprietary Telephone Station User’s Guide 5

Getting Started GCA70-251

YourStation’s Display Lights

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

·

Steady off = the feature is off.

·

Next to INTERCOM button:

Steady green with a quick flash = you are using your intercom.

·

Fluttering red = an LCD message is set on your telephone for others to

·

receive when calling.
Flashing orange = someone is calling your extension or a call is being

·

transferred to you.

Above the keypad (8101N only):

· Fast flashing red = message awaits pick up.

· Winking green with repetitive off periods = a line is on hold at your

station.

slips02

Ringer Volume Switch
(bottom of telephone)

Message Waiting Light

12

QZ ABC DEF

3

GHI

4

7

TRNS/CNF

HOLD

Hold Button

6

MNO

JKL

5

TUV

PRS

WXY

8

9

0

OPER

#

R

TAP

INTERCOM

Dialpad

Transfer/Conference Button

TAP Button

Intercom Button

Connectors On Bottom Of Telephone

Line Cord

!

Off

Loud

Ringer Volume

Handset

Impact 8101N Single Line Telephone

6 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Answering Calls

Answering Calls

2

Answering Outside Calls

Acall that rings on an outside line sounds long, single-tone bursts and lights the line
status light.

When you hear outside ringing (two long bursts) and

·

observe a flashing light,

1. LIFThandset.

Answering Intercom Calls

An intercom call is between two stations connected to the same system. You can
differentiate intercom calls from outside calls by the distinctive ring pattern. An
intercom call sounds two short ring bursts on the receiving station.

·

When you hear intercom ringing (two short bursts) and
observe a flashing light,

1. LIFThandset.

Single Line Proprietary Telephone Station User’s Guide 7

Answering Calls GCA70-251

Holding Calls

You can place acall on hold and retrieveit later.Witha regular hold, youcan pick up
theheldcall at your telephone or another user can pick the call up at a telephone that
shares the held call line.

To place a call on hold,

·

1. PRESS HOLD. HOLD button light begins to blink.

To retrieve a held call,

·

1. PRESS TA P.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone;
no other telephone has access to it.

To place a call on exclusive hold,

·

1. PRESS HOLD twice.

·

To retrieve exclusive hold,

1. PRESS TA P AND LIFT handset.

Handling Hold Recalls

Aftera call has beenon hold for aperiodof time (set bythe installer of yoursystem),
the system causes four quick hold recall tone bursts to sound at your telephone, the
flash rate of the line button becomes faster and the light becomes orange. If the call
is on exclusive hold, it reverts to manual hold after the hold recall period.

·

If a held line is recalling, choose one of the following:

1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer.

2. PRESS TA P to retrieve the call.

8 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Answering Calls

Directed Hold

The installer can add a directed station hold feature to your telephone. With this
feature,you can pick up the held call thathas been on hold the longest length oftime
at another telephone.

To place a call on directed station hold,

·

1. ANSWER call.

2. PRESS INTERCOM OR TRNS/CNF if intercom call.

3. DIAL

4. DIALextension number of station to receive held call.

5. HANG UP.

To retrieve a held call at another station,

·

1. LIFThandset.

2. DIAL

3. DIALextension number of station that is holding the call.

4. ANSWER call.

*90.

#90.

Single Line Proprietary Telephone Station User’s Guide 9

Answering Calls GCA70-251

Call Pickup

The Impact system offers two distinct methods to answer incoming calls that are
ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.

To answer a call that is ringing within your group,

·

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

#4.

Directed Call Pickup

Also,you can answera call thatis ringing atany telephone inthe system ifyou know
the telephone’s extension number.

·

To answer a call that is ringing at any telephone in the
system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

*4.

10 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Answering Calls

If ringing telephone

is within your designated

calling group...

...DIAL # 4

ABC

DEF

1

2

3

GHI

JKL

MNO

4

5

6

PRS

TUV

WXY

7

8

9

OPER

#

0

SHIFT

HOLD

TAP

Your

Station

For any ringing telephone... ...DIAL 4

Answering Calls for Other Stations

Night-Transferred Calls -Line Access
From Any Station

The system attendant can transfer incoming calls to a particular station or stations
for off-hour ringing.

·

When you hear loud ringing anywhere in the system,

1. LIFThandset.

2. PRESS INTERCOM.

3. CHOOSE ringing zone:

•

DIAL 65 through
(1-4).

68

to select ringing zone

Ringing

Station

S

+ extension code

•

DIAL 69 to answer for any zone.

Single Line Proprietary Telephone Station User’s Guide 11

Answering Calls GCA70-251

Receiving Subdued Off-Hook
VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. The distant party that you are
currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8101N),

·

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distant

party.

To respond to a SOHVA by blocking (see below for more

·

information),

1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVA call is disconnected).

VoiceAnnounce Blocking

This feature blocks Subdued Off-Hook Voice Announcements (SOHVA) and
generates a tone in response to attempted SOHVAs.

·

To block all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

·

To unblock all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

12 Single Line Proprietary Telephone Station User’s Guide

*2.

#2.

GCA70-251 Making Calls

Making Calls

3

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the
installer assigned a prime line or the idle line preference feature to your station, the
system automatically selects a line for use when you lift the handset.

To dial an outside number manually,

·

1. LIFThandset.

2. DIAL

in the system specific Advanced Features chapters for more infor­mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

If the installer has assigned a prime line to your station, you will not have to select a
line before dialing outside your system.

·

To dial an outside number using your prime line,

1. LIFThandset. Outside line is automatically selected.

2. LISTEN for dial tone.

3. DIALnumber.

9 OR other line button to select line (See Line Groups

Single Line Proprietary Telephone Station User’s Guide 13

Making Calls GCA70-251

Making Intercom Calls

Thereare two methodsfor making an intercomcall. One causesthecalled telephone
to ring (tone-first). The other causes your voice to sound out at the called telephone
(voice-first). Your installer sets the system to deliver either tone-first or voice-first
calling.

You can change a call to the opposite method for that call simply by pressing the
INTERCOM button again after dialing the extension number.

To manually cause the other telephone to ring (tone

·

calling),

1. LIFThandset.

2. DIALextension number (called telephone will ring).

To voice announce manually (voice calling),

·

1. PRESS INTERCOM.

2. DIALextension number.

3. SPEAK your announcement.

Automatic Dialing

There are two types of automatic dial numbers: (1) numbers that you store for your
own use (personal speed dial numbers), and (2) numbers that the system attendant
stores for everyone’s use (system speed dial numbers).

·

To speed dial a personal speed dial number stored at the
dial pad,

1. LIFThandset.

2. DIALspeed dial number on dial pad (

·

To speed dial a system speed dial number stored at the dial
pad,

1. LIFThandset.

2. DIAL

14 Single Line Proprietary Telephone Station User’s Guide

* AND system speed dial number.

0 to 9).

GCA70-251 Making Calls

Camping On - Busy Station,
Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you
can press a button that will cause the system to ring your telephone when the station
is available.

To camp on at any busy station,

·

1. DIAL *6.

2. Your telephone immediately hangs up. When the station you

called becomes available, your telephone will ring with five short
tone bursts.

When you hear five short tone bursts,

·

1. LIFThandset. The other telephone will start ringing.

NOTE: If you do not press INTERCOM after you hear the ring back tones

within the time limit set by the installer, the system cancels the call back.

·

To cancel the call back before your telephone sounds the
tone bursts,

1. PRESS INTERCOM AND DIAL #6.

·

To camp on at a station with a Do Not Disturb condition set,

1. DIAL *6 when you hear the DND tone. A call back will

occur when called station is no longer set in the Do Not Disturb
mode.

Single Line Proprietary Telephone Station User’s Guide 15

Making Calls GCA70-251

Advanced Camping On Options

Camping On - Idle Station, Automatic Callback

If you call another station and hear ringing but receive no answer, you can press a
buttonthat willcause the systemto ringyour telephone whenany activity isinitiated
at that station.

To camp on at a station for which you hear ringing but

·

receive no answer,

1. DIAL *6 AND HANG UP handset. Callback will occur

after any activity is initiated at the dialed station.

To cancel the camp-on condition,

·

1. LIFThandset AND DIAL #6.

2. HANG UP to end.

Camping On - Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the
telephone and wait on the line for an answer (you must be using the handset for this
feature to work).

·

To activate call waiting when you hear a busy signal,

1. DIAL *6 (called party hears tone).

2. WAIT on line for reply.

3. Called party can place the current call on hold or disconnect from

the call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.

·

To cancel call waiting,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP to end.

16 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Making Calls

To answer a call-waiting tone if you receive one while on a

·

call,

1. HEAR short tone burst in receiver.

2. PLACE current call on hold, OR complete call AND HANG UP

(waiting call will ring at your telephone).

3. LIFThandset to answer call.

1

2

3

4

5

6

7

8

9

*

0

#

Your

Station

BUSY

To Wait For

Callback...

...Dial 6

S

and Disconnect

When idle,

your call

is connected.

Busy

Station

To Send Call

Waiting Tone...

...Dial 6 and
Wait For Reply

Busy station

hears tone

and may respond

or ignore.

ABC

DEF

1

2

3

GHI

JKL

MNO

4

5

6

PRS

TUV

WXY

7

8

9

OPER

#

0

SHIFT

HOLD

TAP

NO ANSWER

To Wait For

Callback...

S

...Dial 6

S

and Disconnect

When any activity

occurs at station,

your call is

connected.

ABC

DEF

1

Idle

Station

2

3

GHI

JKL

MNO

4

5

6

PRS

TUV

WXY

7

8

9

OPER

#

0

SHIFT

HOLD

TAP

Single Line Proprietary Telephone Station User’s Guide 17

Camping On Options