Clevo W370ST Service Manual

W370ST

Preface

Notebook Computer W370ST

Service Manual

Preface

Notice

The company reserves the right to revise this publication or to change its contents without notice. Information contained herein is for reference only and does not constitute a commitment on the part of the manufacturer or any subsequent vendor. They assume no responsibility or liability for any errors or inaccuracies that may appear in this publication nor are they in anyway responsible for any loss or damage resulting from the use (or misuse) of this publication.

This publication and any accompanying software may not, in whole or in part, be reproduced, translated, transmitted or reduced to any machine readable form without prior consent from the vendor, manufacturer or creators of this publication, except for copies kept by the user for backup purposes.

Brand and product names mentioned in this publication may or may not be copyrights and/or registered trademarks of their respective companies. They are mentioned for identification purposes only and are not intended as an endorsement of that product or its manufacturer.

Version 1.0 May 2013

Trademarks

Intel and Intel Core are trademarks of Intel Corporation. Windows® is a registered trademark of Microsoft Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective companies.

Preface

III

Preface

About this Manual

This manual is intended for service personnel who have completed sufficient training to undertake the maintenance and inspection of personal computers.

It is organized to allow you to look up basic information for servicing and/or upgrading components of the W370ST se- ries notebook PC.

The following information is included:

Chapter 1, Introduction, provides general information about the location of system elements and their specifications. Chapter 2, Disassembly, provides step-by-step instructions for disassembling parts and subsystems and how to upgrade elements of the system.

Appendix A, Part Lists Appendix B, Schematic Diagrams

Preface

IMPORTANT SAFETY INSTRUCTIONS

Follow basic safety precautions, including those listed below, to reduce the risk of fire, electric shock and injury to persons when using any electrical equipment:

1. Do not use this product near water, for example near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

5. This product is intended to be supplied by a Listed Power Unit:

• Full Range AC/DC Adapter - AC Input 100 - 240V, 50 - 60Hz, DC Output 19.5V, 6.15A (120W) minimum.

This Computer’s Optical Device is a Laser Class 1 Product

Preface

Instructions for Care and Operation

The notebook computer is quite rugged, but it can be damaged. To prevent this, follow these suggestions:

1. Don’t drop it, or expose it to shock. If the computer falls, the case and the components could be damaged.

2. Keep it dry, and don’t overheat it. Keep the computer and power supply away from any kind of heating element. This is an electrical appliance. If water or any other liquid gets into it, the computer could be badly damaged.

3. Follow the proper working procedures for the computer. Shut the computer down properly and don’t forget to save your work. Remember to periodically save your data as data may be lost if the battery is depleted.

Do not expose the computer to any shock or vibration.

Do not place it on an unstable surface.

Do not place anything heavy on the computer.

Do not expose it to excessive heat or direct sunlight.

Do not leave it in a place where foreign matter or moisture may affect the system.

Don’t use or store the computer in a humid environment.

Do not place the computer on any surface which will block the vents.

Do not turn off the power until you properly shut down all programs.

Do not turn off any peripheral devices when the computer is on.

Do not disassemble the computer by yourself.

Perform routine maintenance on your computer.

Preface

4. Avoid interference. Keep the computer away from high capacity transformers, electric motors, and other strong magnetic fields. These can hinder proper performance and damage your data.

5. Take care when using peripheral devices.

Power Safety

The computer has specific power requirements:

• Only use a power adapter approved for use with this computer.

• Your AC adapter may be designed for international travel but it still requires a steady, uninterrupted power supply. If you are unsure of your local power specifications, consult your service representative or local power company.

• The power adapter may have either a 2-prong or a 3-prong grounded plug. The third prong is an important safety feature; do not defeat its purpose. If you do not have access to a compatible outlet, have a qualified electrician install one.

• When you want to unplug the power cord, be sure to disconnect it by the plug head, not by its wire.

• Make sure the socket and any extension cord(s) you use can support the total current load of all the connected devices.

• Before cleaning the computer, make sure it is disconnected from any external power supplies.

Use only approved brands of peripherals.

Unplug the power cord before attaching peripheral devices.

Do not plug in the power cord if you are wet.

Do not use the power cord if it is broken.

Do not place heavy objects on the power cord.



Power Safety

Warning

Before you undertake any upgrade procedures, make sure that you have turned off the power, and disconnected all peripherals and cables (including telephone lines and power cord). It is advisable to also remove your battery in order to prevent accidentally turning the machine on.

Preface

VII

Preface

Battery Precautions

• Only use batteries designed for this computer. The wrong battery type may explode, leak or damage the computer.

• Do not continue to use a battery that has been dropped, or that appears damaged (e.g. bent or twisted) in any way. Even if the computer continues to work with a damaged battery in place, it may cause circuit damage, which may possibly result in fire.

• Recharge the batteries using the notebook’s system. Incorrect recharging may make the battery explode.

• Do not try to repair a battery pack. Refer any battery pack repair or replacement to your service representative or qualified service personnel.

• Keep children away from, and promptly dispose of a damaged battery. Always dispose of batteries carefully. Batteries may explode or leak if exposed to fire, or improperly handled or discarded.

• Keep the battery away from metal appliances.

• Affix tape to the battery contacts before disposing of the battery.

• Do not touch the battery contacts with your hands or metal objects.

Battery Guidelines

The following can also apply to any backup batteries you may have.

• If you do not use the battery for an extended period, then remove the battery from the computer for storage.

• Before removing the battery for storage charge it to 60% - 70%.

• Check stored batteries at least every 3 months and charge them to 60% - 70%.



Battery Disposal

The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal.

Caution

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used battery according to the manufacturer’s instructions.

Battery Level

Click the battery icon in the taskbar to see the current battery level and charge status. A battery that drops below a level of 10% will not allow the computer to boot up. Make sure that any battery that drops below 10% is recharged within one week.

Preface

VIII

Preface

Related Documents

You may also need to consult the following manual for additional information:

User’s Manual on CD This describes the notebook PC’s features and the procedures for operating the computer and its ROM-based setup program. It also describes the installation and operation of the utility programs provided with the notebook PC.

Preface

Contents

Introduction ..............................................1-1

Overview ......................................................................................... 1-1

System Specifications .....................................................................1-2

External Locator - Front View with LCD Panel Open ....................1-4

External Locator - Front & Right side Views .................................1-5

External Locator - Left Side & Rear View .....................................1-6

External Locator - Bottom View .....................................................1-7

Mainboard Overview - Top (Key Parts) .........................................1-8

Mainboard Overview - Bottom (Key Parts) ....................................1-9

Mainboard Overview - Top (Connectors) .....................................1-10

Mainboard Overview - Bottom (Connectors) ...............................1-11

Disassembly ...............................................2-1

Overview ......................................................................................... 2-1

Maintenance Tools ..........................................................................2-2

Connections .....................................................................................2-2

Maintenance Precautions .................................................................2-3

Disassembly Steps ...........................................................................2-4

Removing the Battery ...................................................................... 2-5

Removing the Optical (CD/DVD) Device ......................................2-6

Removing the Hard Disk Drive .......................................................2-7

Removing and Installing the Processor .........................................2-11

Removing the Keyboard ................................................................2-14

Removing the Primary System Memory (RAM) ..........................2-15

Part Lists ..................................................A-1

Part List Illustration Location ........................................................A-2

Top .................................................................................................A-3

Bottom ............................................................................................ A-4

LCD ................................................................................................ A-5

HDD ............................................................................................... A-6

2nd HDD ........................................................................................ A-7

DVD ............................................................................................... A-8

COMBO ......................................................................................... A-9

Schematic Diagrams.................................B-1

System Block Diagram ...................................................................B-2

Haswell 1/7 ....................................................................................B-3

Haswell 2/7 .....................................................................................B-4

Haswell 3/7 .....................................................................................B-5

Haswell 4/7 .....................................................................................B-6

Haswell 5/7 .....................................................................................B-7

Haswell 6/7 .....................................................................................B-8

Haswell 7/7 ....................................................................................B-9

DDR3 SO-DIMM A_0 .................................................................B-10

DDR3 SO-DIMM B_0 .................................................................B-11

DDR3 SO-DIMM A_1 .................................................................B-12

PS8625 ..........................................................................................B-13

Panel, Inverter, CRT .....................................................................B-14

VGA PCI-E Interface ....................................................................B-15

VGA Frame Buffer Interface ........................................................B-16

VGA Frame Buffer A ...................................................................B-17

VGA Frame Buffer A ...................................................................B-18

VGA Frame Buffer B ...................................................................B-19

VGA Frame Buffer B ...................................................................B-20

VGA I/O .......................................................................................B-21

VGA NVDD Decoupling ..............................................................B-22

Lynx 1/9 ........................................................................................B-23

Lynx 2/9 ........................................................................................B-24

Lynx 3/9 ........................................................................................B-25

Lynx 4/9 ........................................................................................B-26

Lynx 5/9 ........................................................................................B-27

Preface

Lynx 6/9 ....................................................................................... B-28

Lynx 7/9 ....................................................................................... B-29

Lynx 8/9 ....................................................................................... B-30

Lynx 9/9 ....................................................................................... B-31

Mini PCIE, Fan, Audio Con ......................................................... B-32

USB Charge, CCD, TPM, Multi-Con ..........................................B-33

ESATA/USB3.0 Connector ......................................................... B-34

Card Reader / LAN RTL8411 ......................................................B-35

SATA HDD, VLED CON, LID SW ............................................ B-36

HDMI, RJ45 ................................................................................. B-37

Audio Codec VT1802S ................................................................ B-38

KBC ITE IT8587 .......................................................................... B-39

5V, 5VS, 3.3V, 3VS, 3.3VM ....................................................... B-40

VDD3, VDD5 ...............................................................................B-41

1.5V or 1.35V / 0.75VS, 1.5VS ................................................... B-42

1.05VS, 1.05V_M, 1.05V_LAN_M ............................................. B-43

Power V-Core ............................................................................... B-44

VGA NVVDD, PEX_VDD ..........................................................B-45

FBVDDQ ..................................................................................... B-46

AC-In, Charger ............................................................................. B-47

W370/350STQ Audio Board ........................................................ B-48

W370/350STQ Power LED Board ............................................... B-49

W370/350STQ Click Board ......................................................... B-50

W370ST Power Switch Board ..................................................... B-51

W350STQ Power Switch Board .................................................. B-52

W370ST LID / VGA LED Board ................................................ B-53

W350STQ LID / VGA LED Board ..............................................B-54

W350STQ VGA / WLAN SW Board .......................................... B-55

POWER ON SEQUENCE ...........................................................B-56

Updating the FLASH ROM BIOS......... C-1

Introduction

Overview 1 - 1

1.Introduction

Chapter 1: Introduction

Overview

This manual covers the information you need to service or upgrade the W370ST series notebook computer. Information about operating the computer (e.g. getting started, and the Setup utility) is in the User’s Manual. Information about drivers (e.g. VGA & audio) is also found in User’s Manual. That manual is shipped with the computer.

Operating systems (e.g. Windows 8, etc.) have their own manuals as do application software (e.g. word processing and database programs). If you have questions about those programs, you should consult those manuals.

The W370ST series notebook is designed to be upgradeable. See Disassembly on page 2 - 1 for a detailed description of the upgrade procedures for each specific component. Please note the warning and safety information indicated by the “” symbol.

The balance of this chapter reviews the computer’s technical specifications and features.

Introduction

1 - 2 System Specifications

1.Introduction

System Specifications

Processor Options

Intel® Core™ i7 Processor i7-4900MQ (2.80GHz)

8MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 47W

i7-4800MQ (2.70GHz), i7-4700MQ (2.40GHz)

6MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 47W

Core Logic

Intel® HM87 Chipset

BIOS

One 48Mb SPI Flash ROM AMI BIOS

LCD

17.3" (43.94cm) HD+/ FHD

Video Adapter

Intel® Integrated GPU and NVIDIA® Discrete GPU

Supports NVIDIA® Optimus Technology Intel Integrated GPU (GPU is Dependent on

Processor) Intel® HD Graphics 4600

Dynamic Frequency (Intel Dynamic Video Memory Technology for up to 1.7GB)

Microsoft DirectX®11 Compatible

NVIDIA Discrete GPU NVIDIA® GeForce GTX 765M 2GB GDDR5 Video RAM

Microsoft DirectX®11.1 Compatible

Security

BIOS Password Security (Kensington® Type) Lock Slot (Factory Option) Fingerprint Reader (Model A

Only)

Audio

High Definition Audio Compliant Interface

Sound Blaster™ Cinema

2 * Built-In Speakers Built-In Microphone

Memory

Three 204 Pin SO-DIMM Sockets Supporting DDR3L 1600MHz Memory

Memory Expandable up to 24GB (The real memory operating frequency depends

on the FSB of the pro cessor.)

Note: Three SO-DIMMs are only supported by Quad-Core CPUs; Dual-Core CPUs support two SO-DIMMs maximum

Storage

(Factory Option) One Changeable 12.7mm(h) Optical Device Type Drive (Super Multi Drive Module or Blu-Ray Combo Drive Module)

(Factory Option) Two Changeable 2.5" (6cm)

9.5mm (h) SATA (Serial) Hard Disk Drives/Solid State Drives (SSD) supporting RAID

level 0/1

(Factory Option) One mSATA Solid State Drive (SSD)

Interface

One USB 2.0 Port Three USB 3.0 Ports One eSATA Port (USB 3.0 Port Combined) One HDMI-Out Port One Headphone-Out Jack One Microphone-In Jack One S/PDIF Out Jack One RJ-45 LAN Jack One External Monitor Port One DC-in Jack

Keyboard

Full-size “WinKey” keyboard (with numeric keypad)

Pointing Device

Built-in Touchpad (scrolling key functionality integrated

Card Reader

Embedded Multi-in-1 Push-Push Card Reader

MMC (MultiMedia Card) / RS MMC SD (Secure Digital) / Mini SD / SDHC/ SDXC MS (Memory Stick) / MS Pro / MS Duo

Introduction

System Specifications 1 - 3

1.Introduction

Communication

Built-In Gigabit Ethernet LAN (Factory Option) 2M HD PC Camera Module

WLAN/ Bluetooth Half Mini-Card Modules:

(Factory Option) Intel® Centrino® Advanced-N 6235 Wireless LAN (802.11a/g/n) + Bluetooth

4.0 (Factory Option) Intel® Centrino® Wireless-N

2230 Wireless LAN (802.11b/g/n)+ Bluetooth 4.0 (Factory Option) Third-Party Wireless LAN

(802.11b/g/n) (Factory Option) Third-Party Wireless LAN

(802.11b/g/n) + Bluetooth 4.0

Mini Card Slots

Slot 1 for WLAN Module or WLAN and Bluetooth Combo Module

Slot 2 for mSATA SSD

Environmental Spec

Temperature

Operating: 5

°C - 35°C

Non-Operating: -20°C - 60°C

Relative Humidity

Operating: 20% - 80% Non-Operating: 10% - 90%

Power

Full Range AC/DC Adapter AC Input: 100 - 240V, 50 - 60Hz DC Output: 19.5V, 6.15A (120W)

8 Cell Smart Lithium-Ion Battery Pack, 76.96WH

Dimensions & Weight

413mm (w) * 277.5mm (d) * 17.5 - 44mm (h)

3.2kg with ODD & 76.96WH Battery

Introduction

1 - 4 External Locator - Front View with LCD Panel Open

1.Introduction

External Locator - Front View with LCD Panel Open

Figure 1

Top View

1. Built-In PC Camera (Optional)

2. PC Camera LED

3. LCD

4. Power Button

5. GPU Button

6. Speakers

7. Top Case LED Indicators

8. Hot Key Buttons

9. Keyboard

10. Built-In Microphone

11. Touchpad & Buttons

Introduction

External Locator - Front & Right side Views 1 - 5

1.Introduction

External Locator - Front & Right side Views

Figure 2

Front Views

1. LED Indicators

Figure 3

Right Side Views

1. Multi-in-1 Card Reader

2. USB 3.0 Ports

3. Combined eSATA/ USB 3.0 Port

4. HDMI-Out Port

5. RJ-45 LAN Jack

Introduction

1 - 6 External Locator - Left Side & Rear View

1.Introduction

External Locator - Left Side & Rear View

Figure 4

Left Side View

1. Security Lock Slot

2. USB 2.0 Port

3. S/PDIF-Out Jack

4. Microphone-In Jack

5. Headphone-Out Jack

6. Optical Device Drive Bay

7. Emergency Eject Hole

Figure 5

Rear View

1. External Monitor Port

2. DC-In Jack

3. Vent

Introduction

External Locator - Bottom View 1 - 7

1.Introduction

External Locator - Bottom View

Figure 6

Bottom View

1. Component Bay Cover

2. Vent

3. Battery

4. HDD Bay



Overheating

To prevent your computer from overheating make sure nothing blocks the vent/fan intakes while the computer is in use.

Introduction

1 - 8 Mainboard Overview - Top (Key Parts)

1.Introduction

Mainboard Overview - Top (Key Parts)

Figure 7

Mainboard Top

Key Parts

1. Memory Slots DDR3L So-DIMM

2. CMOS Battery

3. Mini-Card Connector (3G Module)

4. Mini-Card Connector (WLAN Module)

Introduction

Mainboard Overview - Bottom (Key Parts) 1 - 9

1.Introduction

Mainboard Overview - Bottom (Key Parts)

Figure 8

Mainboard Bottom

Key Parts

1. PantherPoint Controller

2. CPU Socket

3. Memory Slots DDR3L So-DIMM

4. NV Graphic

5. KBC

Introduction

1 - 10 Mainboard Overview - Top (Connectors)

1.Introduction

Mainboard Overview - Top (Connectors)

Figure 9

Mainboard Top

Connectors

1. Audio Cable Connector

2. Power Switch Cable Connector

3. ODD Cable Connector

4. Keyboard Cable Connector

5. Click Board Cable Connector

6. VGA SW Cable Connector

7. Speaker Cable Connector

8. RJ-45 LAN Jack

9. HDMI-Out Port

10. eSATA Connector

11. USB 3.0 Ports

12. Multi-in-1 Card Reader

Introduction

Mainboard Overview - Bottom (Connectors) 1 - 11

1.Introduction

Mainboard Overview - Bottom (Connectors)

Figure 10

Mainboard Bottom

Connectors

1. HDD2 Connector

2. External Monitor Port

3. DC-In Jack

4. Fan Cable Connector

5. CCD Cable Connector

6. HDD1 Connector

7. Battery Connector

8. LCD Cable Connector

Introduction

1-12

1.Introduction

Disassembly

Overview 2 - 1

2.Disassembly

Chapter 2: Disassembly

Overview

This chapter provides step-by-step instructions for disassembling the W370ST series notebook’s parts and subsystems. When it comes to reassembly, reverse the procedures (unless otherwise indicated).

We suggest you completely review any procedure before you take the computer apart.

Procedures such as upgrading/replacing the RAM, optical device and hard disk are included in the User’s Manual but are repeated here for your convenience.

To make the disassembly process easier each section may have a box in the page margin. Information contained under the figure # will give a synopsis of the sequence of procedures involved in the disassembly procedure. A box with a  lists the relevant parts you will have after the disassembly process is complete. Note: The parts listed will be for the disassembly procedure listed ONLY, and not any previous disassembly step(s) required. Refer to the part list for the previous disassembly procedure. The amount of screws you should be left with will be listed here also.

A box with a  will also provide any possible helpful information. A box with a  contains warnings.

An example of these types of boxes are shown in the sidebar.



Information



Warning

Disassembly

2 - 2 Overview

2.Disassembly

NOTE: All disassembly procedures assume that the system is turned OFF, and disconnected from any power supply (the battery is removed too).

Maintenance Tools

The following tools are recommended when working on the notebook PC:

• M3 Philips-head screwdriver

• M2.5 Philips-head screwdriver (magnetized)

• M2 Philips-head screwdriver

• Small flat-head screwdriver

• Pair of needle-nose pliers

• Anti-static wrist-strap

Connections

Connections within the computer are one of four types:

Locking collar sockets for ribbon connectors To release these connectors, use a small flat-head screwdriver to

gently pry the locking collar away from its base. When replacing the connection, make sure the connector is oriented in the same way. The pin1 side is usually not indicated.

Pressure sockets for multi-wire connectors To release this connector type, grasp it at its head and gently

rock it from side to side as you pull it out. Do not pull on the wires themselves. When replacing the connection, do not try to force it. The socket only fits one way.

Pressure sockets for ribbon connectors To release these connectors, use a small pair of needle-nose pli-

ers to gently lift the connector away from its socket. When replacing the connection, make sure the connector is oriented in the same way. The pin1 side is usually not indicated.

Board-to-board or multi-pin sockets To separate the boards, gently rock them from side to side as

you pull them apart. If the connection is very tight, use a small flat-head screwdriver - use just enough force to start.

Disassembly

Overview 2 - 3

2.Disassembly

Maintenance Precautions

The following precautions are a reminder. To avoid personal injury or damage to the computer while performing a removal and/or replacement job, take the following precautions:

1. Don't drop it. Perform your repairs and/or upgrades on a stable surface. If the computer falls, the case and other components could be damaged.

2. Don't overheat it. Note the proximity of any heating elements. Keep the computer out of direct sunlight.

3. Avoid interference. Note the proximity of any high capacity transformers, electric motors, and other strong mag- netic fields. These can hinder proper performance and damage components and/or data. You should also monitor the position of magnetized tools (i.e. screwdrivers).

4. Keep it dry. This is an electrical appliance. If water or any other liquid gets into it, the computer could be badly damaged.

5. Be careful with power. Avoid accidental shocks, discharges or explosions.

•Before removing or servicing any part from the computer, turn the computer off and detach any power supplies.

•When you want to unplug the power cord or any cable/wire, be sure to disconnect it by the plug head. Do not pull on the wire.

6. Peripherals – Turn off and detach any peripherals.

7. Beware of static discharge. ICs, such as the CPU and main support chips, are vulnerable to static electricity. Before handling any part in the computer, discharge any static electricity inside the computer. When handling a printed circuit board, do not use gloves or other materials which allow static electricity buildup. We suggest that you use an anti-static wrist strap instead.

8. Beware of corrosion. As you perform your job, avoid touching any connector leads. Even the cleanest hands produce oils which can attract corrosive elements.

9. Keep your work environment clean. Tobacco smoke, dust or other air-born particulate matter is often attracted to charged surfaces, reducing performance.

10. Keep track of the components. When removing or replacing any p art, be careful not to le ave small part s, such as screws, loose inside the computer.

Cleaning

Do not apply cleaner directly to the computer, use a soft clean cloth. Do not use volatile (petroleum distillates) or abrasive cleaners on any part of the computer.



Power Safety

Warning

Disassembly

2 - 4 Disassembly Steps

2.Disassembly

Disassembly Steps

The following table lists the disassembly steps, and on which page to find the related information. PLEASE PERFORM THE DISASSEMBLY STEPS IN THE ORDER INDICATED.

To remove the Battery: