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Product Warranty
Class IX Structure
Congratulations on your purchase. To ensure you obtain the best value for this purchase, and that your
structure is problem free for years to come, please follow all instructions, directions, drawings, renderings
and guidelines. Please be especially aware of safety issues in the construction and care of your
product.
The Product Warranty provided by the manufacturer, is broken down into the two major components of the
structure:
Three-Year Warranty For New Frame Products
Seven (7) -Year Warranty For New Roof Cover Products
Please retain these warranties, along with the shipping documents, for future reference. If cover contains
a roll-up portion, the roll-up portion of the cover is excluded from warranty. All fabric end panels are
excluded from warranty.
Rev: August 27, 2009
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THREE (3) YEAR WARRANTY FOR NEW
FRAME PRODUCTS
WarrantyA. : Manufacturer warrants that the
Manufacturer warrants that the new frame products will (1) conform in all material
respects to the catalogue description published by Manufacturer at the time of the sale, and (2)
will be free from manufacturing defects. This warranty shall extend for three (3) years from the date of
shipment by Manufacturer. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDINGBUTNOTLIMITEDTOTHEIMPLIEDWARRANTIESOFMERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WITHOUT
LIMITING THE FOREGOING, THE FRAME IS NOT FIRE RATED. ADDITIONALLY, THERE
IS NO GUARANTEE OF SNOW-LOAD OR WIND-LOAD UNLESS BUYER HAS RECEIVED
STAMPED ENGINEERING DRAWINGS WITH THE STRUCTURE, AND MANUFACTURER
DOES NOT WARRANT THAT THE FRAME WILL COMPLY WITH LOCAL OR
STATE BUILDING CODES IN BUYER’S LOCATION.
The Warranty Does NOT Apply ifB. : The warranty does not apply if any of the following occur:
The structure has not been properly anchored to the ground;a.
The frame product is not currently in the possession and control of the original purchaser;b.
The product has been altered or modified, or has been used for a purpose not approved by c.
Manufacturer;
The damage arises from a failure to maintain the frame in accordance with Manufacturer’s d.
maintenance instructions;
The damage arises from improper installation;e.
The damage arises from an accident, falling objects, exposure to harmful chemicals, fumes or f.
other
substances, either foreign or natural, or results from “Acts of God,” including but not
limited to hail, flooding, ice, snow, or wind.
The frame is covered with a roof cover not approved by Manufacturer. g.
ATTENTION: The Warranty is valid if and only if the provided warranty card is completed in its entirety
and returned to address provided on the warranty card. Photos must accompany warranty card. (See
reverse side of the warranty card for a description of the required photos.) Warranty card and the required
photos must be received within 60 days of purchase. Failure to submit warranty card and the required
photos will void the warranty.
Buyer’s Sole and Exclusive RemedyC. : In the event that there is a claim of the warranty set forth in
Section A, Manufacturer will, at its sole option, repair or replace the frame or the affected parts.
In no event shall Manufacturer be liable to Buyer for more than the cost to repair or replace parts.
This warranty runs on a straight-line three (3) year amortization basis.
Time Period for Making ClaimsD. : In the event of a warranty claim, Buyer must make a claim to
Manufacturer immediately.