ClearOne comm IP Response Point User Manual

MAX™ IP Response Point™

ADMINISTRATOR’S GUIDE

tecHnicAl SuPPoRt

Telephone [phone]

1.801.974.3760
Fax [phone]
Email [e-mail]
Web www.clearone.com

document title

CLEARONE PART NOs. 800-158-380-00 (REVISION 1.0 October 2008) © 2008 CLEARONE.

ALL RIGHTS RESERVED. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN
ANY FORM OR BY ANY MEANS WITHOUT WRITTEN PERMISSION FROM CLEARONE.
CLEARONE RESERVES SPECIFIC PRIVILEGES. INFORMATION IN THIS DOCUMENT IS
SUBJECT TO CHANGE WITHOUT NOTICE.

Chapter 1: Product Overview 1

Appendix : B - Tools and Resources 24

PRODUCT OVERVIEW 1
SERVICE AND SUPPORT 1
Important safety information 2
Unpack 3
System Requirements 3
Microsoft Response Point Software Download 3

Chapter 2: Installation 4

Connecting your conference phone 4
Connecting Additional MAX IP Response Point
Phones 4
Manually assigning an IP address 5
Manually provisioning your MAX IP Response
Point phone 5

Chapter 3: Configuration of the MAX
IP Response Point Phone 5

Web Portal Screens 6

Chapter 4: User Options 10

PROGRAMMING OPTIONS 10
To Change Dynamic Host Configuration Protocol
(DHCP) 10
To Change Host IP Address 10
To Change Subnet Mask 10
To Program a Default Gateway IP Address 11
To Program the Automatic Gain Control (AGC)
and Automatic Level Control (ALC) Settings 11
To Restore Factory Defaults 11

Assessment checklist 24
Deployment checklist 26

Appendix : C - Compliance 28

Chapter 5: Response Point Configu­ration 12

MAX IP Response Point software 12
To Connect a New Phone or Device: 12
Installing Response Point Administrator 12
Response Point Administrator 13
Adding a New Phone 13

Chapter 6: Troubleshooting 16

Troubleshooting 16
MAX IP Response Point Troubleshooting 16
Response Point Troubleshooting 17
Customer Service and Support 21
ClearOne on the Web 21
North America (Worldwide Headquarters) 21
Latin America 21
EMEA 21
Asia-Pacific/Japan/Oceania 21
Product registration 21
WARRANTY INFORMATION 21

Appendix : A - Specifications 23

CHAPTER 1: PRODUCT OVERVIEW

PRODUCT OVERVIEW

Thank you for purchasing the ClearOne MAX™ IP Response Point™ expandable conferencing phone. MAX IP
Response Point provides premium, full-duplex audio to small conference rooms as a single unit and to larger rooms
as an expanded system. Up to four MAX IP Response Point units can be linked, expanding not only microphone
coverage but loudspeaker coverage and control access as well. This creates even distribution of sound for a more
natural communications experience. Setting up the MAX IP Response Point conferencing phone requires only three
connections: power, network, and the base unit to the conferencing phone. And, the familiar keypad design ensures
that you will be comfortable using the phone, reducing the need for training, and support.

EXPANDABLE• . MAX IP Response Point is ideal for conference rooms and provides complete microphone
and loudspeaker coverage and easy access to controls.

SUPERIOR AUDIO• . The clear, full sound of the MAX IP Response Point facilitates more natural interaction
among participants.

ONE-TOUCH CONFERENCING• . Single-button access to the Response Point voice-activate phone system.

EASY TO USE• . The intuitive, user-friendly controls are simple to operate.

SERVICE AND SUPPORT

If you need additional information on how to set up or operate your MAX IP Response Point conferencing phone,
please contact us. We welcome and encourage your comments so we can continue to improve our products and
better meet your needs.

TECHNICAL SUPPORT

Telephone: [phone](USA) or 1.801.974.3760

Fax: [phone]

E-mail: [e-mail]

Web site: www.clearone.com

SALES AND CUSTOMER SERVICE

Telephone: [phone] (USA) or 1.801.975.7200

Fax: [phone] (USA) or 1.801.977.0087

E-mail: [e-mail]

PRODUCT RETURNS

All product returns require a return authorization (RA) number. Please contact ClearOne Technical Support before
attempting to return your product. Please be sure to return all the items that shipped with your product.

1 Technical Services: 800-283-5936

IMPORTANT SAFETY INFORMATION

Read all safety information before using this product.

Read and understand all instructions.•
Follow all warnings and instructions marked on the product.•
Unplug this product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid •
cleaners or aerosol cleaners.
Do not use this product near water, including bathtubs, sinks, or near a swimming pool.•
Do not place this product on an unstable cart, stand, or table.•
Slots and openings in the back, bottom, and/or sides of the product are provided for ventilation. To prevent •
overheating, these openings must not be blocked or covered.
This product should never be placed near or over a radiator or heat register. This product should not be used •
in built-in installations unless proper ventilation is provided.
This product should be operated only from the type of power source indicated on the marking label. If you •
are not sure of the type of power supply in your location, consult your dealer or local power company.
Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.•
Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage •
points or short out parts that could result in fire or electric shock.
Never spill liquids on the product.•
To reduce the risk of electric shock, do not disassemble this product. Opening or removing covers may •
expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock during
subsequent use.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following •
conditions:

When the power supply cord or plug is damaged or frayed. »
If liquid has been spilled into the product. »
If the product does not operate normally according to the operating instructions. »
If the product has been dropped or damaged. »

If the product exhibits a distinct change in performance. »
Do not use this product during an electrical storm. There is a remote risk of electric shock from lightning.•
Do not use this product near intensive care medical equipment or by persons with pacemakers.•
This product can interfere with electrical equipment such as tape recorders, TV sets, radios, computers and •
microwave ovens if placed in close proximity.

2 Technical Services: 800-283-5936

Save These Instructions

UNPACK

Place the conferencing pod and base unit on a level surface. Ensure you have received all items shown in figure 1.

Use the pack-out diagrams below to verify that you received all components for your MAX product.

Note: Inspect your shipment carefully for obvious signs of damage. ClearOne is not responsible for
product damage incurred during shipment. You must make claims directly with the carrier. If the shipment
appears damaged, retain the original boxes and packing material and contact your carrier immediately.

Figure 1.1 MAX IP Response Point parts

SYSTEM REQUIREMENTS

System requirements for Microsoft® Response Point™ can be found at:

http://www.microsoft.com/responsepoint/resources-datasheet.asp• x

Microsoft Response Point Software Download

Microsoft Response Point SP1 is available as a free download at the following location:

http://www.microsoft.com/responsepoint/features-software-SP1-download.asp• x

3 Technical Services: 800-283-5936

CHAPTER 2: INSTALLATION

12' Connection cable

From Link Out

To Link In

To Link In

To Link Out on Base Unit

25' Connection cable

CONNECTING YOUR CONFERENCE PHONE

Connect the Connection cable from the Link Out jack on the base unit to the Link In jack on the conferencing pod
(see figure 2.1).

Warning: DO NOT plug a laptop or PC into the Link Out jack on the base unit or conferencing pod as
severe electrical damage could occur.

Connect the base unit to the Ethernet jack using the Ethernet cable.
Connect the power cord to the base unit and plug it directly into an electrical outlet.

CONNECTING ADDITIONAL MAX IP RESPONSE POINT PHONES

Connect the 12’ Connection cable to the Link Out jack on the first phone and to the Link In jack on the second
phone (see figure 2.2).

Continue linking additional MAX IP Response Point phones in the same fashion. A total of four units may be
connected.

4 Technical Services: 800-283-5936

Figure 2.1 Connecting the MAX IP Response Point

Figure 2.2 Connecting additional units

CHAPTER 3: CONFIGURATION OF THE MAX IP RESPONSE
POINT PHONE

MANUALLY ASSIGNING AN IP ADDRESS

If DHCP is disabled or you wish to assign a static IP address, perform the following steps:

Press and hold the 1. REDIAL/PROG key until the program icon appears on the LCD screen.

Note: If a key is not pressed within 30 seconds of entering program mode, the MAX IP Response
Point phone will beep and return to normal operation mode.

Press the 2. 2 key. The default IP address is displayed on the LCD screen. If this address was obtained from
DHCP, then you can use it to access the web interface. If you cannot access the web interface using this
address, then you need to either configure DHCP as explained above so that the IP address can be obtained
automatically, or you must manually enter a static IP address. Continue with step 3 to manually enter a static
IP address for the MAX IP Response Point phone.

Press the 3. 1 key. The current DHCP setting is displayed on the LCD screen. A “1” indicates that DHCP
mode is enabled; a “0” indicates that DHCP mode is disabled.

If “0” is the current setting, then continue with step 8, otherwise continue with step 5.4.

Press the 5. REDIAL/PROG key. The current DHCP mode “1” will flash on the LCD screen.

Press the 6. 0 key. The new DHCP mode “0” will flash on the LCD screen.

Press the 7. REDIAL/PROG key. DHCP mode is disabled.

Press the 8. 2 key. The current IP address (such as 0.0.0.0) will be displayed on the LCD screen.

Press the 9. REDIAL/PROG key. The current IP address will flash on the LCD screen.

Press the 10. CLEAR key. The current IP address will be deleted one character at a time.

Using the number keys, enter the static IP address. Use the * key to enter the decimal separators in the 11.
IP address.

Press the 12. REDIAL/PROG key. The new static IP address is activated in the MAX IP Response Point phone.

Press the 13. 3 key and repeat steps 9-12 above to set the subnet mask, then continue with step 14.

Press the 14. REDIAL/PROG key. The MAX IP Response Point phone will reboot.

MANUALLY PROVISIONING YOUR MAX IP RESPONSE POINT PHONE

The easiest way to manually provision your MAX IP Response Point phone is through the web interface. To access
the web interface, perform the following steps:

Press and hold the 1. REDIAL/PROG key until the program icon appears on the LCD screen.

Press the 2 key. The phone’s IP address will be displayed on the LCD screen.2.

5 Technical Services: 800-283-5936

Make note of the IP address and press the 3. CLEAR key. The phone will exit Program mode.

Start Internet Explorer.4.

Note: Only Internet Explorer, release 6.0 or later with Java 1.5 or later installed, is supported by the MAX IP
Response Point phone.

Enter the phone’s IP address into the Internet Explorer address field and press the 5. ENTER key on your
computer’s keyboard. (You can also enter the DNS name or the phone’s name on the network in order to get
to the web interface login screen.)

The MAX IP Response Point’s web portal will appear, displaying the Device Information screen.6.

Web Portal Screens

The following sections display each of the screens included in the MAX IP Response Point web portal and describe
all of the settings that can be modified through each of the screens.

Device Information screen

The Device Information screen (see figure 3.2) displays all of the system information for your MAX IP Response
Point phone. The information fields are self-explanatory. Please note that the last four digits of the MAC address
are used as an identifier in the system name. By default, the system name is in the format of MAX1AV- followed by
the last four digits of the MAC address. The MAC address is a unique address in hexadecial format that can also
be found on the label attached to the back of your MAX IP Response Point base unit. This screen (and all other
screens) also includes a link to the Registration page in order to register your MAX IP Response Point phone with
ClearOne. Simply click the Registration link to go there.

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Figure 3.2 Device Information screen

Configuration: User Preferences screen

Use the Configuration: User Preferences (see figure 3.3) screen to enable/disable automatic level control (ALC)
and automatic gain control (AGC), to mute/unmute the incoming ringer, to select the incoming ringer melody, to set
the time zone, and to determine if you want the time automatically adjusted for Daylight Savings.

Figure 3.3 Configuration: User Preferences screen

Enable automatic level control• : Click this check box to enable ALC or uncheck it to disable ALC.
ALC (automatic level control) automatically adjusts microphone levels to ensure participants’ voices are
transmitted at consistent levels regardless of whether people are speaking loudly or softly.

Enable automatic gain control• : Click this check box to enable AGC or uncheck it to disable AGC. AGC
(automatic gain control) adjusts (softer and louder) input audio to a consistent level.
Mute incoming ringer• : Click this check box to mute the incoming ringer (or uncheck it to allow the ringer to
ring normally).

Incoming ringer melody:• Click the drop-down box to select from the five available melodies. Click the Play
button to listen the selected melody on the phone.

Time zone: • Click the drop-down box to select from the available time zones. Choose the appropriate time
zone for your location. The time zone is necessary for error logging.

Auto adjust for Daylight Saving Changes• : Click this check box to have the time automatically adjusted for
Daylight Savings or uncheck it if Daylight Savings time is not observed in your area.

Click the Apply button to activate any changes made to this screen.

7 Technical Services: 800-283-5936