ClearOne comm Chat 50 User Manual

CHAT 50 Personal Speaker Phone

USER MANUAL

TELEPHONE [phone]

1.801.974.3760

FAX [phone]

EMAIL [e-mail]
ON THE WEB www.clearone.com

CHAT 50 USER’S MANUAL

CLEARONE PART NO. 800-159-001. FEBRUARY 2008 (REV. 2.1)

© 2008 ClearOne Communications, Inc. All rights reserved. No part of
this document may be reproduced in any form or by any means
without written permission from ClearOne Communications. ClearOne
reserves specific privileges.

Information in this document is subject to change without notice.

U.S. PATENTS: D545,295; D545,805; D545,806; D545,807; D545,808.

OTHER PATENTS PENDING.

TECHNICAL SUPPORT

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Replacement Parts & Accessories . . . . . . . . . . . . . . . 3

CHAPTER 2: GETTING STARTED

Installing the Chat Software-Windows . . . . . . . . . . . . 4

Installing the Chat Software-Apple OS X . . . . . . . . . . 9

Connecting and Configuring Your Chat 50 . . . . . . . 10

Optimizing Sound Quality. . . . . . . . . . . . . . . . . . . . . 13

Connecting to External Devices . . . . . . . . . . . . . . . . 14

Connecting to a Telephone . . . . . . . . . . . . . . . . . . . 14

Connecting to a Cell Phone . . . . . . . . . . . . . . . . . . . 15

Connecting to an MP3 Player . . . . . . . . . . . . . . . . . 16

Connecting to a Video Conferencing Device. . . . . . 17

CHAPTER 3: USING THE CHAT SOFTWARE

Device Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

My Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Update Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Advanced Settings: Audio Settings . . . . . . . . . . . . . 24

Advanced Settings: Database . . . . . . . . . . . . . . . . . 25

Advanced Settings: Log . . . . . . . . . . . . . . . . . . . . . . 27

CHAPTER 4: CHAT 50 CONTROLS

LED Status Indicator. . . . . . . . . . . . . . . . . . . . . . . . . 28

Volume Up/Down and Mute Buttons . . . . . . . . . . . . 28

CHAPTER 5: MAINTENANCE

Caring for Your Chat 50 . . . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting Poor Sound Quality . . . . . . . . . . . . 29

Recovering from an Interrupted

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 6: APPENDIX

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 1: Introduction 1

PRODUCT OVERVIEW

Thank you for purchasing the ClearOne Chat 50 personal speaker phone. The Chat 50 is a portable audio
peripheral that connects to a wide variety of devices for hands-free communications and audio playback.

You can use the Chat 50 with a variety of devices and applications including:

• Internet telephony applications, such as Skype

• Enterprise telephones, such as Avaya, Cisco, and others

• VoIP softphones, such as Avaya, Cisco, and others

• Cell phones such as Nokia, Samsung, and others

• MP3 players, such as iPod and others

• Web conferencing applications such as IBM/Lotus Sametime, Microsoft NetMeeting, and others

• Instant messaging applications such as AIM, MSN, and others

• Desktop video conferencing hardware such as Polycom, Sony, and others

• Audio playback software such as iTunes, RealPlayer, and others

• VoIP applications such as TeamSpeak, Ventrilo, Roger Wilco, and others

SERVICE AND SUPPORT

If you need assistance setting up or operating your Chat 50 personal speaker phone, please contact us. We
welcome your comments so we can continue to improve our products and better meet your needs.

TECHNICAL SUPPORT

Telephone: [phone] (USA), 1.801.974.3760

Fax: [phone]

E-mail: [e-mail]

Web site: www.clearone.com

SALES AND CUSTOMER SERVICE

Telephone: [phone] (USA) or 1.801.975.7200

Fax: [phone] (USA) or 1.801.977.0087

E-mail: [e-mail]

PRODUCT RETURNS

All product returns require a return material authorization (RMA) number. Contact ClearOne Technical Support
before returning your product. Make sure you return all the items and packing materials that originally shipped
with your product.

CHAPTER 1: INTRODUCTION

2 Technical Support: 800-283-5936

IMPORTANT SAFETY INFORMATION

Read the safety instructions before using this product. This personal speaker phone is not designed for
making emergency telephone calls when the power fails. You must make alternative arrangements for
telephone access to emergency services.

• Read and understand all instructions. Follow all warnings marked on the product.

• Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use
only a damp cloth for cleaning.

• Do not use this product in or near water, for example, near a bathtub, kitchen sink, or swimming pool.

• Place this product on a flat, level, dry surface for ongoing operation.

• Never place product near heat radiators or registers. Allow adequate ventilation for heat dissipation.

• This product should only be operated using a power source specified on the product label. If you are not
sure about the power source at your location, consult your dealer or local power company.

• Do not overload wall outlets and extension cords; this can cause fires or electric shock.

• Never spill liquid on or into the product.

• Do not disassemble this product. Opening or removing covers can expose you to dangerous voltages and
other risks. Incorrect reassembly can cause electric shock during subsequent use. Disassembly voids the
warranty.

• Unplug the product from the outlet and contact a qualified service technician under the following
conditions:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product does not operate normally by following the operating instructions.

d. If the product has been dropped or damaged.

e. If the product exhibits a distinct change in performance.

• Avoid telephones during an electrical storm. There is a risk of electric shock from lightning.

• Do not use this product to report a gas leak in the vicinity of the leak.

• Do not use this product near intensive care medical equipment or by persons with pacemakers.

• This product can interfere with electrical equipment such as answering machines, TV sets, radios,
computers and microwave ovens. Do not place the product in close proximity to any of these devices.

Save these instructions.

Chapter 1: Introduction 3

PACKAGE CONTENTS

The illustration below shows the parts that ship in the box with each model of the Chat 50. (Figure 1.1).
Contact your dealer for replacement parts and accessories.

> Note: ClearOne is not responsible for product damage incurred during shipment. You must make

claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the
shipment appears damaged, retain the original boxes and packing material for inspection by the
carrier. Contact your carrier immediately.

Chat™ 50 USB Plus
International

910-159-002-01

Chat

™

50

Global Traveler

910-159-003

Chat

™

50 USB

910-159-001

+

++ +

++ ++

++ ++ + +

Chat™ 50 USB Plus

910-159-002

FIGURE 1.1 Chat 50 Package Contents

To ensure safety and regulatory compliance, use only the power supply provided with your Chat 50. Approved
power supplies include: Glob Tek Model: GT- 41052-1507, and Phihong Model: PSA05R-070. If your power
supply is lost or damaged, contact ClearOne technical support for an approved replacement.

Chat 50 USB/
mini-USB cable (3-foot)

830-159-001

Chat 50 cell phone
audio cable (3.5mm–2.5mm)

830-159-002

Chat 50 video
conferencing cable

(3.5mm-RCA; 6-foot)
830-159-003

Chat 50 video
conferencing cable

(3.5mm-3.5mm)
830-159-004

Chat 50 MP3
player audio cable

(3.5mm-3.5mm; 3-foot)
830-159-005

Chat 50 video
conferencing cable

(3.5mm to headphone/
microphone jack) 830-159-006

Chat 50 Cisco
telephone audio cable

(3.5mm to RJ-9 w/headset
privacy switch) 830-159-007

Chat 50 travel case

(fits Chat 50, power supply,
cables) 460-159-001

Chat 50 travel case

(fits Chat 50, cables)
460-159-003

Chat 50 universal
power supply

(clips not included)
551-159-001

Chat 50 international
power supply clips

(US, EU, UK, AUS)
551-153-500-01G

Chat 50 Inter-Tel
telephone audio cable

(3.5mm to RJ-9)
830-159-008

Chat 50 Avaya
telephone audio cable

(3.5mm to RJ-9)
830-159-009

FIGURE 1.2 Chat 50 Parts & Accessories

REPLACEMENT PARTS & ACCESSORIES

The illustration below shows all parts and accessories available for the Chat 50 (Figure 1.2). Contact your
dealer for replacement parts or accessories.

CHAPTER 2: GETTING STARTED

> Note: The following instructions show Windows XP screenshots. However, the installation procedure

is the same for Windows XP and all versions of Windows Vista.

4 Technical Support: 800-283-5936

INSTALLING THE CHAT SOFTWARE FOR WINDOWS

1. Insert the Chat 50 CD into your computer’s CD/DVD drive. Your system should will auto-run the installation
software and display the initial menu screen (Figure 2.1).

> Note: If you do not have the CD, you can download the latest version of the software at:

http://www.clearone.com/support/downloads.php?content=main.

Select your device from the “BY
PRODUCT” window and click SEARCH and the screen will display only those downloads available for
your specific device. Select the latest version of the Chat 50/150 Software and the system will display
a confirmation window for the software to be downloaded to your computer. Unzip the folder and run
Setup.exe to begin the installation process.

Chapter 3: Using Chat 50 Configuration Software 5

2. Select software from the menu on the left of the screen and the Chat Setup Wizard will display the
installation welcome screen (Figure 2.2 ).

3. Click N

ext>. The License Agreement screen appears (Figure 2.3). Read the license agreement and select

the I Agree radio button, then click Next> to proceed with installation.

FIGURE 2.2 Chat 50 Installation Wizard Welcome Screen

FIGURE 2.3 Chat 50 License Agreement screen

6 Technical Support: 800-283-5936 Chapter 2: Getting Started 6

4. The Select Installation Folder screen appears (Figure 2.4). Use the default directory, or click Browse to
select an alternate directory. Click Next> to continue the installation.

5. The Confirm Installation screen appears (Figure 2.5). Click Next> to continue the installation.

FIGURE 2.5 Chat 50 Confirm Installation screen

FIGURE 2.4 Chat 50 Select Installation Folder screen

Chapter 3: Using Chat 50 Configuration Software 7

6. The Installing ClearOne Chat screen appears (Figure 2.6).

7. The Device Driver Installation Wizard screen appears. Click Next> to install the Chat software drivers for
Windows. (When you first connect the Chat 50 to the USB port on your PC, there is an additional driver
installation routine that installs the Chat 50 USB 2.0 drivers for Windows, as explained in the Connecting
and Configuring the Chat 50 (USB) section.)

FIGURE 2.6 Installing ClearOne Chat Configuration Software screen

FIGURE 2.7 Chat 50 Device Driver Installation Welcome screen

8 Technical Support: 800-283-5936 Chapter 2: Getting Stared 8

8. After the Chat software device drivers are successfully installed, the Driver Name and Status appear in the
Device Driver Installation Wizard screen (Figure 2.8). Click Finish to complete the installation.

9. The Installation Complete screen appears (Figure 2.9). Click Close to exit the Chat installation program.

The Chat software installation is complete. You can start the Chat software by double-clicking on the

ClearOne Chat icon that is now on your Windows desktop, or through the Windows Start menu (Start
> All Programs > ClearOne Communications > Chat > ClearOne Chat).

Before using the Chat 50 for the first time, proceed with the audio settings configuration procedure
that starts on page 10. This will ensure optimal sound quality for each device and application you plan
to use with the Chat 50.

FIGURE 2.8 Chat 50 Completing the Device Driver Installation Wizard screen

FIGURE 2.9 Chat 50 Installation Complete screen