ClearOne XAP Net User Manual

XAP®Net User Manual

ClearOne Communications, Inc. ~ 1825 Research Way, Salt Lake City, UT 84119 ~ tel [phone] ~ fax [phone]

XAP Net — Introduction

ii

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Product returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Before You Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Use strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Upgrading G-Ware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Upgrading XAP and PSR unit bootcode and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Connecting and Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Assigning a static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

DHCP networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting to a non-DHCP network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

XAP Net Locator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Connecting to LAN subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Site Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Unit Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Firmware upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Connecting through the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

XAP Net web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

XAP 800 and PSR1212 web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

XAP 400 web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

XAP TH2 web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

XAP Net commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760

XAP Net — Introduction

1

Thank you for purchasing the ClearOne XAP®Net, an advanced control interface that easily
connects to XAP and PSR systems to provide remote system management through local
area networks or over the Internet.The XAP Net features an Ethernet port and support for
common network control and management protocols for easy integration into your corporate
local area network (LAN).

• Solve problems faster with less downtime. Remotely access unit status and programming

to quickly identify and resolve problems.

• Increase productivity. Complete upgrades and system configuration more quickly with

increased access speeds for larger systems.

• Upgrade unit firmware remotely. Perform firmware upgrades remotely through the

network, eliminating the need to connect serially to each unit in the site.

• Reduce costly on-site visits. Program or make adjustments to your system without sending

a technician on-site by using G-Ware configuration software across the network.

Service and support

If you need additional information on setting up or operating your XAP Net, please contact
us. We welcome and encourage your comments so we can continue to improve our products
and better meet your needs.

Product returns

All product returns require a return materials authorization (RMA) number. Please contact
ClearOne Technical Support before attempting to return your product. Make sure you return
all the items that shipped with your product.

Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760

Table of Contents

© 2004 ClearOne Communications Inc.All rights reserved.No part of this document may be reproduced in any form or
by any means without written permission from ClearOne Communications. ClearOne Communications reserves specific
privileges.Information in this document is subject to change without notice.

XAP Net User Manual
ClearOne Part No. 800-151-150 June 2005 (Rev. 2.0)

Introduction

Technical support Sales and customer service

tel: [phone] (USA)

1-801-974-3760

tel: [phone] (USA)

1-801-975-7200

fax: [phone] fax: [phone] (USA)

1-801-977-0087

e-mail: [e-mail] e-mail: [e-mail]
web: www.clearone.com

Before you connect and configure your XAP Net unit, please review the system requirements,
network information and use strategy.You will need to install G-Ware

™

5.0 and upgrade the

bootcode and firmware on existing XAP and PSR units before the XAP Net can be used.

System requirements

G-Ware software must be installed on a PC that meets the following minimum requirements.

Network information

To use XAP Net over a local area network (LAN), you need to know if the LAN uses
Dynamic Host Configuration Protocol (DHCP) or if you need a static IP address.

If the LAN uses DHCP, enable Dynamic DNS if it is available.

If the LAN does not use DHCP, gather the following information prior to LAN setup:

• The IP address to be assigned to the XAP Net

• The subnet mask

• The IP address of the default gateway

Operating System and RAM Windows 95 OSR 2/98/ME 64 MB RAM

Windows NT 64 MB RAM

Windows 2000 128 MB RAM

Windows XP 256 MB RAM

Processor PII 200 MHz or AMD equivalent

Monitor 1024x768 SVGA (16 bit) high color

Video Card 8 MB video card

Free Hard Disk Space 20 MB

Web Browser Internet Explorer 5.0, Java Virtual Machine 1.4

RS-232 COM port 1

CD-ROM drive 1

XAP Net — Before You Install

3

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XAP Net — Introduction

2

Unpacking

Ensure that the following items were received with your shipment.

Note: ClearOne is not responsible for product damage incurred during shipment.You must

make claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage.
If the shipment appears damaged, retain the original boxes and packing material for inspection by
the carrier. Contact your carrier immediately.

Product overview

A. Status. A green LED indicates that the unit is connected to a XAP system. A red LED

indicates that the unit is disconnected. Flashing red indicates there is an error log message.

B. Active. A green LED indicates the XAP Net is actively processing commands.
C. 5 VDC. The power connector is only compatible with the provided 5 VDC power supply.
D. Control.This DB-9 serial port has a selectable transfer rate: 9.6, 19.2, 38.4 or 57.6 Kbps.

Use this port to connect to a PC or other serial control device.

E. To XAP.This DB-9 serial port is auto-configured to work with XAP units. Use this port to

connect to a XAP system.

F. LAN. This 10/100 BaseT auto-detecting Ethernet port features two LEDs.

~ Link. A green LED indicates connection to an active network.
~ Speed. A yellow LED indicates connection to a 100 Mbps network. If the LED is

not lit, the connection speed is 10 Mbps.

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CONTROL TO XAP

RS-232

LAN5 VDC

AB C D E F

STATUS ACTIVE

A

ENPT

Before You Install

Component Minimum Requirements

Figure 1. XAP Net packing list

Figure 2. XAP Net front and back panels

XAP Net User Manual

A

ENPT

STATUS ACTIVE

XAP Net unit

Part 910-151-150

7' RJ-45 cable

Part 830-000-023

Rack ears

Part 740-151-150-02

6' DB9 F/DB9 M cable

Part 830-151-150

Installation manual

Part 800-151-150

Power supply

Part 551-158-004

Audio Product CD

Part 800-000-001

Power plug clips (3)

Part 551-171-001-01 (NA)
551-171-001-02 (Euro)
551-171-001-03 (UK)

5. Open the G-Ware Firmware Utility by clicking the

G-Firm

button located on the

G-Ware toolbar.

6. Click

Browse

to display the upgrade folders. Select the

Bootcode

folder and click

Open

.

7. Select the bootcode that corresponds with the unit you are upgrading. Click

Open

.

8. The selected bootcode file will self-verify and display the message Verified, OK. Ensure that
you have selected the correct bootcode file and click

Next

to advance to the

Communications tab.

9. Select the PC

COM port

you are using to connect to the unit. Confirm that the

Baud Rate

matches the baud rate of the selected unit.

10. Click

Next

. You may be prompted to save site files. If you have saved your site files, click

Yes, Continue

to begin bootcode upload.

Note:When the bootcode upload is finished,the unit should automatically reboot. If it doesn't,

power cycle the unit before continuing with the firmware upgrade procedure.

11. On the Finished screen, click

Start Over

.

You are now ready to upgrade the unit firmware. Refer to the "To upgrade unit firmware"
section on the following page.

XAP Net — Before You Install

5

XAP Net — Before You Install

4

Upgrading G-Ware

Before you can use XAP Net, you must install G-Ware 5.0. G-Ware is the configuration
software for the XAP and PSR products.While some configuration can be done using the
XAP Net web interface, G-Ware is required to complete the custom configuration of your
audio conferencing system. Please ensure that you have administrative privileges before
attempting to install on computers running Windows 2000 or later.

Note: If you work with multiple XAP systems and need to keep previous versions of G-Ware

installed on your PC/laptop, change the directory name where the new version will be installed.
Otherwise, you will overwrite the previous version. Use G-Ware Switcher to alternate between
versions. See the XAP_G-WARE 109 technical note on the ClearOne web site at www.clearone.com,
for more information on G-Ware Switcher.

To install G-Ware 5.0

1. Close all programs or applications running on your PC or laptop and insert the Audio
Product CD that shipped with your XAP Net into the CD-ROM drive.

• If the Autorun feature is enabled on the PC,the CD will run automatically.

• If the Autorun window does not open, select

Run

from the Start menu.Type

<drive>:\\clearone.exe

where <drive> is the letter of the CD-ROM drive (e.g.,

D:\\clearone.exe).

2. Click the

G-Ware 5.0

link.

3. Click

INSTALL NOW

on the G-Ware page.

4. Follow the onscreen instructions.You must restart your computer once installation is
complete.You can start G-Ware by double-clicking the desktop icon. If you did not create a
desktop icon during the installation process, you can also start G-Ware from the Start menu.

Upgrading XAP and PSR unit bootcode and firmware

After installing G-Ware 5.0, you must upgrade

both

the unit bootcode and firmware. These
are separate upgrades and require a direct serial connection to each unit. Once the unit
bootcode is updated, you can upgrade the unit firmware to the versions shown below.

Note:Turn off your screensaver before beginning the upgrade procedure.

To upgrade unit bootcode

1. Save your site file before beginning the bootcode upload procedure.

2. Turn down amplifiers.The units will be reset to default settings, which may affect output

levels and routing.

3. Disconnect from the site in G-Ware and remove all expansion bus connections.

4. Use a 9-pin serial cable to connect your PC to the first unit.

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Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760

Figure 3. Bootcode folder in Browse window

Figure 4. Bootcode files in Browse window

Figure 5. File verifications

Figure 6. File upload options

XAP 800 XAP 400 XAP TH2 PSR1212

New Firmware 3.0 2.0 3.0 4.0

XAP Net — Connecting and Configuring

7

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Connecting and Configuring

The initial XAP Net connection procedure is determined by your network configuration. If
you have a DHCP network, you can connect directly to the network. If you have a non-DHCP
network, you will need connect to your XAP Net serially to configure network settings.

You will need to assign a static IP address if you will be using the XAP Net on a non-DHCP
network, connecting it to a single computer or if you need a fixed IP address on a DHCP
network.Your network administrator can provide a static IP address. See page 10 for con­figuration instructions.

If you are connecting to a single computer using a cross-over cable, please read the
XAP_Net 103 technical note on the ClearOne web site at www.clearone.com before
proceeding with the installation.

DHCP networks

A DHCP network automatically assigns an IP address to detected devices. If you have a
DHCP network, you will need to connect the XAP Net serially to retrieve the IP address or
network name and then establish a connection.

To connect the XAP Net

1. Place your unit in a standard 19" rack and attach it securely. Rack ears are included.

2. Connect a 9-pin serial cable from the

To XAP

port on the XAP Net to the

RS-232

port on the
XAP or PSR unit.The baud rate on the XAP RS-232 port will automatically be changed to
57,600 bps.

3. Connect the XAP Net to your LAN using a Cat. 5 network cable (included).

4. Connect the

5 VDC power supply

to the XAP Net. Use only the provided power supply.

Note: The status light on the XAP Net will illuminate green when the XAP Net is properly
connected to a XAP/PSR unit.

Figure 11. Connecting to the network

XAP Net — Before You Install

6

To upgrade unit firmware

Note: If you closed the G-Ware Firmware Utility, click the G-Firm button on the G-Ware toolbar.

Attention:The firmware upgrade will reset the unit to factory defaults.The only way to

restore custom settings after you upgrade the firmware is from site files you have saved. Save
a copy of your site files before upgrading your current firmware version; otherwise, you will
need to reprogram your site files from the default factory settings.

1. Click

Browse

to access a list of available firmware updates. Select the file that matches the

type of unit you are upgrading and click

Open

.

2. The selected firmware file will self-verify and display the message Verified, OK. Ensure that
you have selected the correct firmware file and click

Next

to advance to the

Communications tab.

3. Select the PC

COM port

you are using to connect to the unit. Confirm that the

Baud Rate

matches the baud rate of the selected unit.

Note:The upgrade will take approximately 5-15 minutes per unit depending on baud rate. It
is important not to interrupt the upgrade process or remove the cable.

4. Click

Next

. You may be prompted to save site files. If you have saved your site files, click

Yes, Continue

to begin the firmware upload.

5. When the upgrade is finished, click

Start Over

and connect the serial cable to the next unit

and upgrade bootcode and firmware. If you have no other units to upgrade, click

OK

to

close the window.

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Figure 7. Available firmware files

!

Figure 8. File verification

Figure 9. Communication settings

Figure 10. Firmware upgrade status

XAP Net

XAP 800

XAP 800

To 5 VDC
power supply

Serial connection
to XAP system

LAN
connection

TCP/IP
network

PC running G-Ware

Serial control
device