ClearOne INTERACT Pro, INTERACT Pro 8i, INTERACT AT Users Manual

INTERACTTM Pro | Pro 8i | AT

User’s Manual

Ta b l e o f Co n T e n T s

CHAPTER 1: INTRODUCTION

SERVICE AND SUPPORT ......................................................1

Te C h n i C a l su p p o r T .................................................................1

sa l e s a n d Cu s T o m e r se r v i C e ..................................................1

pr o d u C T r e T u r n s ....................................................................1

IMPORTANT SAFETY INFORMATION ....................................2

CHAPTER 2: GETTING STARTED

INTERACT SOFTWARE OVERVIEW .......................................3

in s T a l l i n g T h e inTeraCT so f T w a r e .......................................3

na vi g a T i ng T h e inTeraCT so f T w a r e ......................................3

Menus and Toolbar...................................................................3

Connections List ......................................................................4

Device Toolbox .........................................................................4

Configuration Screen ...............................................................4

Online/Offline Indicator ............................................................5

Status Indicators ......................................................................5

Co n n e C T i n g T o un i T s ...............................................................5

Serial Connection .....................................................................5

Network Connection .................................................................5

USB Connection .......................................................................5

wo r k i n g of f l i n e ....................................................................6

Creating a New File ..................................................................6

Editing an Existing File .............................................................6

Importing a File ........................................................................6

INTERACT MIC EX .................................................................7

MIC PODS ..............................................................................8

INTERACT DIALERS ...............................................................9

inTeraCT di a l e r .................................................................9

inTeraCT di a l e r -w (wi r e l e s s ) ............................................9

INTERACT COM / COM-W (WIRELESS) ..............................10

inTeraCT Com .................................................................10

inTeraCT Com-w (wi r e l e s s ) ...........................................10

NETWORK CONNECTION ...................................................11

us i n g ne T w o r k fi n d .............................................................11

Open the Network Find ..........................................................11

Connect to a System on the Network ....................................11

PHONEBOOK ......................................................................11

ph o n e b o o k ed i T ....................................................................11

Open the Phonebook .............................................................11

Add a Number ........................................................................11

Delete a Number ....................................................................11

Edit a Phonebook Entry .........................................................11

REGIONAL SETTINGS .........................................................12

da T e / Ti m e ...........................................................................12

Setting the Local Time ............................................................12

Referencing a Time Server .....................................................12

EVENT LOG ..........................................................................12

us i n g T h e ev e n T lo g .............................................................12

Open the Event Log ...............................................................12

Track Events ...........................................................................12

Save the Event Log ................................................................12

Print the Event Log .................................................................12

er r o r me s s a g e s ...................................................................13

View Error Messages .............................................................13

Clear Error Messages ............................................................13

SYSTEM CHECKS ................................................................13

op e n sy s T e m di a gn o s T i C s .....................................................13

Run System Checks ...............................................................13

FIRMWARE LOADER............................................................13

Co n n e C T T o T h e inTeraCT un i T ..........................................13

up l o a d fi r m w a r e ..................................................................14

INTERACT COM UPDATER .................................................14

Co n n e C T T o T h e inTeraCT u n i T ...........................................14

Update Firmware ....................................................................14

SERIAL COMMANDS ...........................................................15

Co n n e C T i n g w i T h Te l n e T ........................................................15

How to Connect with Telnet:...................................................15

Use the Client of your choice .................................................15

Telnet uses Port 23 .................................................................15

INTERACT AT .......................................................................16

INTERACT AT - BASIC CONNECTIONS ..............................17

INTERACT AT - AUDIO CONFERENCING SETUP ..............18

AUXILIARY DEVICES (INTERACT AT) ..................................18

Co n n e C T i n g vi d e o Co d e C s a n d am p l i fi e r s ..............................18

Co n n e C T i n g a vi d e o Co d e C ....................................................18

Co n n e C T i n g a n ex T e r n a l am p l i f ie r ........................................18

Co n n e C T i n g vCrs a n d dvd pl a y e r s .....................................19

Co n n e C T i n g pTZ Ca m e r a s .....................................................19

se r i a l Co n T r o l Co n n e C T i o n ..................................................19

usb Co n T r o l Co n n e C T i o n ....................................................19

di g iT a l ph o n e s .....................................................................19

Connecting a Digital Phone ...................................................19

DEVICE TOOLBOX - INTERACT AT .....................................20

us i n g T h e de v i C e To o l b o x ed i T o r ..........................................20

Open the Device Toolbox Editor ............................................20

Add a Device ..........................................................................20

Edit a Device ..........................................................................20

Delete a Device ......................................................................20

MIXER CONSOLE - INTERACT AT .......................................21

mi x e r op T i o n s ......................................................................21

To Create a Mix of Audio ........................................................21

To Adjust Levels .....................................................................21

To Use the Meters ..................................................................21

Mute .......................................................................................21

LINE INPUT SETTINGS - INTERACT AT...............................21

ad d i n g a de v i C e la b e l ..........................................................21

eq u a l i Z a T i o n .........................................................................21

Using Equalizers ....................................................................21

Learn about Equalization .......................................................21

mu T e ....................................................................................22

me T e r s a n d vo l u m e ..............................................................22

Adjusting Volume ...................................................................22

Learn about Using Meters ......................................................22

CAMERA CONTROL ............................................................22

Ca m e r a Co n T r o l se T T i n g s ....................................................22

To Open the Camera Control Window ...................................22

To Set Camera Presets ...........................................................22

To Test Camera Presets..........................................................22

DIALER - INTERACT AT .......................................................23

ma k i n g a n d re C e i v i n g Ca l l s .................................................23

Open the Dialer ......................................................................23

Make a Call ............................................................................23

Call a Phonebook Number .....................................................23

End a Call ...............................................................................23

Redial a Number ....................................................................23

Send a Flash Signal ...............................................................23

Ca l l se T T i n g s .......................................................................24

Mute/Unmute Microphones (All Mic Channels) .....................24

Adjust Call Volume .................................................................24

Return to the Configuration Screen........................................24

Mode ......................................................................................24

LINE OUTPUT SETTINGS - INTERACT AT ...........................24

ad d i n g a de v i C e la b e l ..........................................................24

eq u a l i Z a T i o n .........................................................................24

Using Equalizers ....................................................................24

Learn about Equalization .......................................................24

me T e r s a n d vo l u m e ..............................................................24

Adjusting Meters ....................................................................24

Learn about Using Meters ......................................................24

COMMUNICATIONS SETTINGS - INTERACT AT.................25

ne T w o r k se T T i n g s ................................................................25

Change IP Settings ................................................................25

Setup IP Filtering ....................................................................25

se r i a l po r T se T T i n g s (aT on l y ) ...........................................25

Configure Camera Port ..........................................................25

Configure Control Port ...........................................................25

Learn about Flow Control .......................................................25

ra d i o se T T i n g s - inTeraCT pr o a n d aT..............................26

ClearChannel Assessment .....................................................26

Enable Radio Statistics ..........................................................26

RECORD OUTPUT SETTINGS - INTERACT AT ...................26

ad d i n g a de v i C e la b e l ..........................................................26

me T e r s a n d vo l u m e ..............................................................26

Adjust Volume ........................................................................26

Learn about Using Meters ......................................................26

MIC AND MIC EX SETTINGS - INTERACT AT ONLY ...........27

le v e l ....................................................................................27

pr o C e s s i n g ...........................................................................27

ga T i n g ..................................................................................28

Setting the Gate Mode ...........................................................28

Adjusting Gate Ratio ..............................................................28

Adjusting Hold Time ...............................................................28

Adjusting Decay Rate .............................................................28

Enabling Chairman Override ..................................................28

PLAYBACK INPUT SETTINGS - INTERACT AT ....................29

ad d i n g a de v i C e la b e l ..........................................................29

eq u a l i Z a T i o n .........................................................................29

Use Equalizers .......................................................................29

sT e r e o mi x ...........................................................................29

Enable Stereo Mix ..................................................................29

me T e r s a n d vo l u m e ..............................................................29

Adjust Volume ........................................................................29

Learn about Using Meters ......................................................29

TELEPHONE SETTINGS - INTERACT AT.............................30

Te l e p h o n e se T T i n g s ..............................................................30

Preferences ............................................................................30

Configure Ringer ....................................................................30

Program Local Number ..........................................................30

Configuration ..........................................................................30

Level .......................................................................................30

LOUDSPEAKER SETTINGS - INTERACT AT ........................31

Cl e a r ef f e C T ™ ......................................................................31

Enable ClearEffect..................................................................31

Learn about ClearEffect .........................................................31

eq u a l i Z a T i o n .........................................................................31

Use Equalizers .......................................................................31

Learn about Equalization .......................................................31

mu T e ....................................................................................31

me T e r a n d vo l u m e ................................................................31

Adjust Volume ........................................................................31

Learn about Meters ................................................................31

Ta b l e o f Co n T e n T s

INTERACT COM SETTINGS - INTERACT AT .......................32

Te l e p h o n e mo d e ...................................................................32

Set/Line Jack Active and Headset/INTERACT COM Active ...32

Levels .....................................................................................32

INTERACT COM Active ..........................................................32

Headset Configuration ...........................................................32

USB Configuration .................................................................32

INTERACT PRO ....................................................................33

INTERACT Pro 8i ..................................................................34

INTERACT Pro and Pro 8i - BASIC CONNECTIONS ...........35

inTeraCT pr o - au d i o Co n f e r e n C i n g se T u p .......................36

DEVICE TOOLBOX - INTERACT Pro ....................................36

ad d i n g a de v i C e ....................................................................36

Adding Devices to the Device Toolbox ..................................36

Editing Devices ......................................................................36

Deleting Devices ....................................................................36

Using Pre-Configured Devices ..............................................37

PTT Microphones and Microphones ......................................37

Microphones ..........................................................................37

MIC SETTINGS - INTERACT PRO ........................................38

le v e l Ta b .............................................................................38

pr o C e s s i n g Ta b ....................................................................38

Available Filters ......................................................................39

Gating Tab ..............................................................................40

AEC Meter ..............................................................................40

MIXER CONSOLE - INTERACT PRO ...................................41

mi x e r op T i o n s ......................................................................41

Input Routing ..........................................................................41

Clear Matrix Button .................................................................41

Audio Routing Matrix ..............................................................41

Cr o s s po i n T sh o r T C u T me n u ................................................42

Cross Point Level Control .......................................................42

Copy and Paste Cells .............................................................42

Virtual Reference Outputs ......................................................42

LINE INPUT SETTINGS - INTERACT PRO ...........................43

in p u T se T T i n g s ......................................................................43

Level Tab ................................................................................43

Equalization ............................................................................43

Learn About Equalization .......................................................43

me T e r s a n d vo l u m e ..............................................................43

Adjusting Volume ...................................................................43

Learn About Using Meters .....................................................43

PRESETS - INTERACT PRO .................................................44

sa v i n g a pr e s e T ....................................................................44

ru n n i n g a pr e s e T .................................................................44

DIALER - INTERACT Pro ......................................................44

ma k i n g a n d re C e i v i n g Ca l l s .................................................44

Open the Dialer ......................................................................44

Make a Call ............................................................................44

Call a Phonebook Number .....................................................45

End a call................................................................................45

Redial a Number ....................................................................45

Send a Flash signal ................................................................45

Ca l l se T T i n g s .......................................................................45

Mute/Unmute Microphones (All Mic channels) ......................45

Adjust call volume ..................................................................45

Return to the Configuration Screen........................................45

Mode ......................................................................................45

Ta b l e o f Co n T e n T s

COMMUNICATIONS SETTINGS - INTERACT PRO .............45

ne T w o r k se T T i n g s ................................................................45

Change IP Settings ................................................................45

Set Up IP Filtering ..................................................................46

User/Password .......................................................................46

se r i a l Ta b ............................................................................46

ra d i o se T T i n g s - inTeraCT pr o a n d aT..............................46

ClearChannel Assessment .....................................................46

Enable Radio Statistics ..........................................................46

COM SETTINGS - INTERACT PRO ......................................47

le v e l ....................................................................................47

Co n f i g u r a T i o n ......................................................................47

USB Configuration .................................................................47

Headset Configuration ...........................................................47

TELCOS - INTERACT PRO ...................................................48

Te l e p h o n e se T T i n g s ..............................................................48

Preferences ............................................................................48

Configure Ringer ....................................................................48

Program Local Number ..........................................................48

Configuration ..........................................................................48

Level .......................................................................................48

PROCESSING SETTINGS - INTERACT PRO .......................49

le v e l Ta b .............................................................................49

Filter Button ............................................................................49

Available Filters ......................................................................50

Compressor Button ................................................................50

OUTPUT SETTINGS - INTERACT PRO ................................51

ad d i n g a de v i C e la b e l ..........................................................51

le v e l s ..................................................................................51

Level Tab ................................................................................51

CHAPTER 3: COMPLIANCE

COMPLIANCE ......................................................................52

pu l s e mo d e l w1030 ............................................................52

fCC/iC rf ra d ia T i o n ex p o s u r e sT a T e m e n T ...........................52

fCC pa r T 68 Co m p l i a n C e .....................................................53

el e C T r i C a l sa f e T y ad v i s o r y ..................................................53

iC Co m p l i a n C e ......................................................................54

eu r o p e a n Co m p l i a n C e ...........................................................54

au s T r a l i a Co m p l i a n C e ...........................................................54

Ch i n a Co m p l i a n C e .................................................................54

ne w Ze a l a n d Co m p l i a n C e ......................................................55

so u T h ko r e a Co m p l i a n C e ......................................................55

2.4GHz RF Warning Message: ..............................................55

EMC (Class A) Warning Message: ........................................55

Ta i w a n Co m p l i a n C e ...............................................................55

NCC Warning Message in Chinese: ......................................55

NCC Warning Message in English: ........................................55

Telephone [phone]

1.801.974.3760

FAX [phone]

E-mail [e-mail]

On the Web www.clearone.com

INTERACT Pro | Pro 8i | AT - USER’S MANUAL
CLEARONE PART NO. 800-154-000-01 AUGUST 2010 (REV. 2.0)

© 2010 ClearOne Communications, Inc. All rights reserved. No part of this
document may be reproduced in any form or by any means without written
permission from ClearOne Communications. Printed in the United States of
America. ClearOne reserves specific privileges.

Information in this document is subject to change without notice.

U.S. PATENTS:
OTHER PATENTS PENDING

Chapter 1: Introduction

SERVICE AND SUPPORT

If you need additional information on how to set up or operate your INTERACT Pro, Pro 8i or AT equipment,
please contact us. We welcome and encourage your comments so we can continue to improve our products
and better meet your needs.

TECHNICAL SUPPORT

Telephone: [phone] (USA) or 1.801.974.3760

Fax: [phone]

E-mail: [e-mail]

Web site: www.ClearOne.com

Sales and Customer Service

Telephone: [phone] (USA) or 1.801.975.7200

Fax: [phone] (USA) or 1.801.977.0087

E-mail: [e-mail]

PRODUCT RETURNS

All product returns require a Return Material Authorization (RMA) number. Please contact ClearOne Technical
Support before attempting to return your product. Make sure you return all the items that shipped with your
product.

Chapter 1: Introduction 1

IMPORTANT SAFETY INFORMATION

Read the safety instructions before using this product. This personal speaker phone is not designed for
making emergency telephone calls when the power fails.

Read all safety information before using this product.

Read these instructions.1.

Keep these instructions.2.

Heed all warnings.3.

Follow all instructions.4.

Do not use this apparatus near water.5.

Clean only with dry cloth.6.

Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.7.

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that 8.
produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plughas two blades with one wider than the 9.
other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they 10.
exit from the apparatus.

Only use attachments/accessories specified by the manufacturer.11.

Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is 12.
used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

Unplug this apparatus during lightning storms or when unused for long periods of time.13.

Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as 14.
power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been dropped.

Use the mains plug to disconnect the apparatus from the AC mains. The mains plug shall remain readily operable.15.

To completely disconnect unit power from the AC mains, disconnect the unit’s power cord from the mains socket. To reconnect 16.
power, plug the unit’s power cord into the mains socket following all safety instructions and guidelines.

Caution: Danger of explosion if lithium battery is incorrectly displaced. Replace only with the same or equivalent type. Battery 17.
should only be replaced by qualified personnel and is not intended as a user serviceable part. Do not expose batteries or battery
pack to excessive heat such as prolonged sunlight, fire or other heat sources.

Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out 18.
parts that could result in fire or electric shock.

This product can interfere with electrical equipment such as tape recorders, TV sets, radios, computers and microwave ovens if 19.
placed in close proximity.

Save these instructions

2 Technical Support: 800-283-5936

Chapter 2: Getting Started

INTERACT SOFTWARE OVERVIEW

ClearOne’s INTERACT software provides an easy interface for configuring system settings and customizing
the audio in your INTERACT conferencing system. While the INTERACT system is designed to work out of
the box for audio conferencing setups, INTERACT Software is required to adjust audio levels and equalizer
settings for the INTERACT components as well as the auxiliary audio devices.

Installing the INTERACT Software

The INTERACT software is available for download at: www.ClearOne.com - Resources - Resource Library

- under the section titled INTERACT. This section contains the latest software and firmware releases and
documentation for your product.

To install the software:

If you are installing from CD on a Windows machine, place the CD in the drive tray and close the drive. 1.
If Autorun is enabled, the installer will launch. If you do not have Autorun enabled double-click your CD­drive icon from My Computer and navigate to the Software folder, then open the folder.

If you are downloading the software, unzip the downloaded file to a location of your choice. Open the 2.
folder containing the unzipped setup files.

From this point, the instructions pertain to both a CD or downloaded install. Double-click 3. Setup.exe.

Once the installation wizard launches, read through the instructions. Click 4. Next.

Read the INTERACT EULA, click either “5. I Do Not Agree” or “I Agree”. If you agree, click Next.

Read the Information screen, click 6. Next

Select the installation folder, click 7. Next

Confirm the installation, click 8. Next

The 9. Windows Device Driver Installation Wizard will launch, click Next. This will install the required
drivers for the ClearOne INTERACT product line.

When the 10. Device Driver Installation Wizard confirms the status of the drivers, click Finish.

Repeat steps 9-10 if asked.11.

The installation is complete. You are ready to use the INTERACT software.12.

Navigating the INTERACT Software

Me n u s a n d To o l b a r

The • Menus and Toolbar buttons provide quick access to INTERACT software features such as System
Diagnostics, Phonebook, Firmware Uploader and Event Log.

Help is available at any time by pressing the • Help Question Mark button from the toolbar or press the
F1 key on the PC keyboard.

Chapter 2: Getting Started 3

Co n n e C T i o n s li s T

When the INTERACT Software is started the software will show all available connections. If USB or RS-•
232 is chosen the software will connect immediately. If Ethernet is chosen, you will be prompted for a
username and password before connecting. The software can only make one connection at a time.

de v i C e To o l b o x

Lists most common brands of auxiliary audio products (Video Codecs, Sound Cards, VCR’s and •
Amplifiers). The audio settings for these devices have been optimized for use with the INTERACT
system. Users can add and edit their own devices. See the Edit Devices section.

Co n f i g u r a T i o n sC r e e n

Access the configuration windows for the INTERACT system by clicking the icons.•

4 Technical Support: 800-283-5936

INTERACT AT Only - COM units are enabled by selecting them from the dropdown boxes (COM Units •
are enabled on the INTERACT PRO by selecting the appropriate check box).

on l i n e /of f l i n e in d i C a T o r

Shows connection status (• Online/Offline) and the name of the connected unit.

sT a T u s in d i C a T o r s

Status for Communications• : GREEN = Online, YELLOW = Connecting, RED = Offline

Telephone In Use• : RED = NOT In Use, GREEN = In Use

Mic Mute/Gating• : RED = Mute, GREEN = Gated, OFF = Not Gated

Connecting to Units

se r i a l Co n n e C T i o n

When you connect to the INTERACT unit with a serial cable, the unit is detected when you start •
INTERACT Software and a connection to the unit is established. The name of your unit and the online
status are displayed below the Configuration screen.

ne T w o r k Co n n e C T i o n

When the INTERACT software is started, it automatically finds all INTERACT units on the same •
subnetwork and displays them in the Connections list. To connect, simply click the unit icon. You will be
prompted to enter the Username and Password. Once a connection is established, the Configuration
screen will appear and the unit name and Online status will be displayed.

usb Co n n e C T i o n

An INTERACT can be connected via USB to your Windows-based PC. The INTERACT software is •
compatible with Microsoft Windows XP, Vista and Windows 7.

Chapter 2: Getting Started 5

Working Offline

NOTE  : Changes made offline will only take effect once they have been imported to a

connected INTERACT system.

Cr e a T i n g a ne w fi l e

Click the 1. New File toolbar icon.

Select either the 2. INTERACT AT or INTERACT Pro depending on your system.

This will open the Configuration Screen where you can set user preferences for your INTERACT system.3.

Save the file.4.

ed iT ing a n ex is T in g fi l e

Click the 1. Open File toolbar button.

Using the 2. Open browse window, locate and select your saved file.

Click 3. Open and make desired changes.

Save the file.4.

iM p o r T i n g a fi l e

NOTE  : To import an existing file, you must first connect to an INTERACT unit.

Select 1. Import File from the File menu.

Using the 2. Open browse window, locate and select your saved file.

Click 3. Open.

The new configuration settings will be sent to the connected INTERACT unit.4.

The device will require a reboot.5.

6 Technical Support: 800-283-5936

INTERACT MIC EX

The MIC EX is a Microphone breakout box with 3 XLR mic/line input channels and a Link Input/Output.

Product features include:

Front

Power IndicatorA.

Back

Link ConnectorsA. : Connect the link line to the IN connector using RJ-45 cable. Connect the breakout

box to the mixer using RJ-45 cable and connect the breakout box’s OUT connector to the mixer’s IN
connector.

Microphone ConnectorsB. : Connect up to three Mics - the Mics can be Tabletop Mics, Button Mics,
Portable Mics, etc.

Chapter 2: Getting Started 7

MIC PODS

Mic Pods can be integrated into an INTERACT system to provide for microphone capabilities when
necessary.

A total of three Mic Pod units can be used per INTERACT device.

One scenario shown below depicts two Mic Pods integrated into an INTERACT system.

8 Technical Support: 800-283-5936

INTERACT DIALERS

INTERACT Dialer

The INTERACT DIALER is a wired table top controller designed to add functionality to your INTERACT
device.

INTERACT Dialer-W (Wireless)

The INTERACT DIALER-W is a 2.4 GHz Wireless tabletop control device requiring an INTERACT COM-W
device connected to the INTERACT system.

Both versions of the Dialer have the following keypad features and functions:

Chapter 2: Getting Started 9

INTERACT COM / COM-W (WIRELESS)

INTERACT COM

The INTERACT COM is an interface device used to add USB Audio and Headset Audio to an INTERACT
system. The INTERACT COM provides all the features as the INTERACT COM-W except for the Wireless
feature as described below.

INTERACT COM-W (Wireless)

The INTERACT COM-W is an interface device used to add USB Audio, Headset Audio and a Wireless
INTERACT DIALER to an INTERACT system.

Product features include:

Front

Power IndicatorA.

Back

Link In/Out Ports: A. Link Input and Output

Ports Connect G-link Enabled Devices to the
INTERACT COM and COM-W

HS Port: B. Connects a telephone headset to the
COM and COM-W

USB 2.0 Compatible Port: C. Connects USB
Devices to the COM and COM-W Unit

Control/Status Port: D. GPIO Port

Pin 11. : Master Microphone Mute Control
Pin 22. : Master Mocrophone Mute Status
Pin 33. : On/Off Hook Control
Pin 44. : On/Off Hook Status
Pin 55. : 5 VDC (up to 40 mA)

Pin 66. : Ground

Antenna (COM-W only)E. : Allows Wireless

Communication for transfer commands
between the COM-W and the INTERACT Unit

10 Technical Support: 800-283-5936

NETWORK CONNECTION

Network Connection allows you to connect to any INTERACT system on your network using an IP address or
a unique network name.

Using Network Find

op e n T h e ne T w o r k fi n d

Click the Network Find button on the toolbar (or use the menu option Tools->Network Find).

NOTE  : INTERACT Software will automatically detect units located on the same subnetwork.

You only need to use Network Find to locate units outside of the subnetwork. This is based on
the assumption that your LAN is configured correctly. If your LAN is not configured correctly,
please refer to your IT Administrator.

Co n n e C T T o a sy s T e M o n T h e ne T w o r k

Enter the 1. IP Address or Network Name of the system to which you want to connect.

Click 2. Ok.

You will see a 3. Password Prompt window. Enter the User Name and Password of the networked
system.

Click 4. Ok. The system icon will appear in the Connection list and the Configuration screen will open.

PHONEBOOK

INTERACT Software features a Phonebook utility which stores up to 20 phone numbers. These numbers are
also assigned a speed dial number for dialing convenience through the INTERACT Controller. Phonebook
entries are listed in alphabetical order, speed dial number or number. You can add, edit or delete an entry
from the Phonebook window.

Phonebook Edit

op e n T h e ph o n e b o o k

Click the • Phonebook button on the toolbar (or use the menu option Tools->Phonebook Edit).

ad d a nu M b e r

Click 1. Add

Enter the 2. Name and Number.

Enter a 3. Speed Dial Number (1-20). If you don’t enter a speed dial number, INTERACT Software will
automatically assign one. Alternatively, the user can assign a speed dial number of None which will
prevent a speed dial number from being assigned.

Click 4. Ok

de l e T e a nu M b e r

Select the entry you want to delete.1.

Click 2. Delete

ed i T a ph o n e b o o k en T r y

Select the entry you want to edit, click 1. Edit.

Make desired changes to the entry.2.

Click 3. Ok. Confirm the deletion.

Chapter 2: Getting Started 11

REGIONAL SETTINGS

You can set the date and time in the Regional Settings window to ensure accurate time stamp on log files.
The Regional Settings window is accessed through the Regional Setting toolbar button (or use the menu
option Tools->Regional Settings).

Date / Time

se T T i n g T h e lo C a l Ti M e

Select the 1. Local Time check box. The Local Time and Date boxes are now active.

Enter the current 2. Date and Time.

Select 3. Use Daylight Savings if your region observes daylight saving time.

Select the correct 4. Time Zone.

Click 5. Ok to save settings and close the window.

re f e r e n C i n g a Ti M e se r v e r

Uncheck the 1. Use Local Time check box.

Enter the 2. IP Address for the time server.

Select 3. Use Daylight Savings if your region observes daylight saving time.

Select the correct 4. Time Zone.

Click 5. Ok to save settings and close the window.

If the device is connected to a network using DHCP, Time Server is included with DHCP options and will auto
populate depending on those settings.

EVENT LOG

The Event Log keeps a user-definable record of events such as passwords, dialing, reboots and errors. The
selected events are tracked and listed in the Event Log. The INTERACT software must be connected to a unit
to view the Event Log.

Using the Event Log

op e n T h e ev e n T lo g

Click the • Event Log toolbar button (or use the menu option Tools->Event Log)

Tr a C k ev e n T s

Select the events you would like to log•

sa v e T h e ev e n T lo g

Click the 1. Save button

Name the file2.

Click 3. Save. The log is saved as a .txt file

pr i n T T h e ev e n T lo g

Click the 1. Print button

Select the printer2.

Click 3. Print

12 Technical Support: 800-283-5936

Error Messages

When the INTERACT system encounters an error, an Error Icon will appear in the lower left corner of
INTERACT Software. Review this log to troubleshoot problems.

vi e w er r o r Me s s a g e s

Click the • Error Icon in the lower left corner of the INTERACT window

Cl e a r er r o r Me s s a g e s

Click • Clear

NOTE  : Users can also select and copy error messages.

SYSTEM CHECKS

NOTE  : To perform a diagnostic the INTERACT system must be connected.

The System Checks window allows you to check your INTERACT system to be sure all parts of your system
are connected and working properly. You should run the system checks before all uses of the INTERACT and
once a week to troubleshoot any problems.

Open System Diagnostics

Click the • System Checks toolbar button. Alternatively, System Checks can be selected from the

Tools->System Checks menu option.

ru n sy s T e M Ch e C k s

Click the • Start button.

You will hear a tone as the INTERACT checks attached loudspeakers and mics. When the check is complete,
lights will indicate the status of each component. Green indicates the part is connected and functioning. Red
indicates a problem with the component.

FIRMWARE LOADER

Updates and enhancements to your INTERACT system are made available through new software and
firmware releases which can be downloaded from the ClearOne Web site. Once you have installed the new
software version, you will need to upload new firmware files to your INTERACT units.

Connect to the INTERACT Unit

Click the INTERACT unit icon in the Connection list. If you are connecting via IP you will be prompted to enter
the User Name and Password (defaults are User Name = “clearone”, Password=”interact” - all lower
case).

Once a connection is established, the Configuration screen will appear and the unit name and online status
will be displayed.

It is recommended that you make a backup of your original Site File, located in the same location you saved
the file. The firmware will be located in the INTERACT Software folder, located in:

C:\Program Files\ClearOne\Interact\1.0\firmware

Chapter 2: Getting Started 13