Clear-Com VOICE2 User Manual

VOICE 2.0 IP INTERFACE

AND

SOFT-VOICE

USER MANUAL

Version 2.0.5

IP Interface and VoICE User Manual
© 2007 Vitec Group Communications Ltd. All rights reserved.

Part Number 810339Z Rev 6

Vitec Group Communications LLC
850 Marina Village Parkway
Alameda, CA 94501
U.S.A.

Vitec Group Communications Ltd
7400 Beach Drive
Cambridge Research Park
Cambrideshire
United Kingdom
CB25 9TP

Vitec Group Communications
Room 1806, Hua Bin Building
No. 8 Yong An Dong Li
Jian Guo Men Wai Ave
Chao Yang District
Beijing, P.R. China 100022

® Clear-Com, CellCom/FreeSpeak and the Clear-Com Communication Systems logo are registered trademarks of The Vitec
Group plc.

Vitec Group Communications

SOFTWARE LICENSE

IMPORTANT: CAREFULLY READ THE FOLLOWING BEFORE
USING THIS SOFTWARE. USING THE SOFTWARE INDICATES
YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THE
FOLLOWING AND AGREE TO ITS TERMS.

IF YOU DO NOT AGREE, RETURN THE SOFTWARE COMPLETE
TO VITEC GROUP COMMUNICATIONS LIMITED OR CANCEL THE
INSTALLATION.

THIS IS YOUR PROOF THAT YOU HAVE A VALID LICENSE.
PLEASE TREAT IT AS VALUABLE PROPERTY.

VITEC GROUP COMMUNICATIONS LIMITED OR VITEC GROUP
COMMUNICA TIONS, INC., as the case may be (hereinaf ter referred
to as “VGC
computer program and files (the “SOFTWARE
grant to you a non-exclusive and non-transferable License to use
the Software on the following terms. Any new revision or update
of the Software provided by VGC to Customer under this License
shall be governed by the terms and conditions of this License.

”), offers you this storage media containing a

”) and offers to

1. APPLICATION

a. These terms supersede all prior agreements representations
and understandings between you the Customer and VGC and their
authorised representatives relating to the subject matter hereof

, the Software) but shall otherwise be subject to Vitec Group

(i.e.
Communications Terms and Conditions, as amended from time to
time. For the avoidance of doubt, in the event of conflict, these
terms shall prevail.

b. No variation to these terms, nor any other terms or conditions
proposed by you, shall be of any eff ect unless recorded in a written
document signed by VGC. You confirm that any st atement made to
the contrary by you or on your behalf shall not apply to this
License.

c. You confirm that you are not relying on any statement made by
or on behalf of VGC, other than statements recorded in a written
document signed by VGC.

d. VGC and its licensors reserve all rights not expressly granted to
you. VGC's licensors are intended third party beneficiaries of this
Agreement and have the express right to rely upon and directly
enforce the terms set forth herein.

e. You agree that the Software belongs to VGC and its licensors.
You agree that you neither own nor hereby acquire any claim or
right of ownership to the Software or to any related patents,

Vitec Group Communications
VoICE IP Interface User Manual

i

copyrights, trademarks or other intellectual property. VGC and its
licensors retain all right, title and interest in and to the Software and
all copies thereof at all times, regardless of the form or media in or
on which the original or other copies may subsequently exist. This
license is not a sale of the original or any subsequent copy.

2. COPYRIGHT

a. The copyright and all other rights in the Software produced by
VGC shall remain with VGC or its suppliers. You must reproduce
any copyright or other notice marked on the Software on any
copies that you make.

3. YOU MAY:

a. Use the Software only on a single PC. If you wish to use the
Software on more than one PC you must contact VGC and if
required purchase further Licenses;

b. Make one copy of the Software for archival or back-up purposes,
and;

c. Transfer the Software to an end user of a VGC product, only if
you have made it clear to VGC that you are not the end user and
you assign all of your rights under this License and make no use of
the Software yourself.

4. YOU MAY NOT:

a. Use the Software or make copies of it except as permitted in this
License;

b. Publish or distribute the computer images, sound files or fonts
included with the Software as computer images, sound files or
fonts;

c. Translate, reverse engineer, decompile or disassemble the
Software, except to the extent the foregoing restriction is exp ressly
prohibited by applicable law;

d. Rent, lease, assign or transfer the Software except as set out
above; or

e. Modify the Software or merge all or any part of the Software in
another program.

5. TERM:

a. This License shall continue for as long as you use the Software.
However, it will terminate if you fail to comply with any of its terms
or conditions. You agree, upon termination, to destroy all copies of
the Software. The Limitations of Warranties and Liability set out
below shall continue in force even after any termination.

6. LIMITED WARRANTY:

a. VGC warrants that the storage media in this Software will be free
from defects in materials and workmanship for 90 days from the
date you acquire it. If such a defect occurs, return it to us at the
address below and we will replace it free. This remedy is your
exclusive remedy for breach of this warranty.

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Vitec Group Communications

VoICE IP Interface User Manual

b. After the initial 90 days, THE SOFTWARE IS PROVIDED "AS
IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A P ARTICULAR PURPOSE, PERFORMANCE, ACCURACY,
RELIABILITY, OR NON-INFRINGEMENT OF THIRD-PARTY
INTELLECTUAL PROPERTY RIGHTS. This constitutes an
essential part of this License.

7. LIMITATION OF LIABILITY:

a. For the avoidance of doubt, all conditions imposed by law
covering matters such as fitness for purpose, compliance to
description, negligence and quality are expressly excluded
from this agreement and you agree to accept the foregoing
warranty in lieu of all such items.

b. IN NO EVENT SHALL VGC BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR USE OF
DATA, INTERRUPTION OF BUSINESS, OR FOR INDIRECT,
SPECIAL, INCIDENT AL, EXEMPLARY, MULTIPLE, PUNITIVE OR
CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER
BASED ON CONTRACT, TORT (INCLUDING WITHOUT
LIMITATION, NEGLIGENCE), WARRANTY, GUARANTEE OR
ANY OTHER LEGAL OR EQUITABLE GROUNDS, EVEN IF VGC
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

c. The warranty is personal to you (or end user if you have made it
clear that you are not the end user) and may not be transferred
(except as permitted expressly above).

d. VGC shall not be a liable for failure to perform any obligation to
you where such failure is due to circumstances beyond VGC’s
reasonable control.

e. VGC offers extended warranties and, if you are not satisfied

with the above, you should consider such warranties or
consider separate insurance.

Vitec Group Communications
VoICE IP Interface User Manual

8. RESTRICTED RIGHTS:

If this Software is acquired by or for the U.S. Government then it is pro­vided with Restricted Rights. Use, duplication, or disclosure by the U.S.
Government is subject to restrictions as set forth in subparagraph
(c)(1)(ii) of The Rights in Technical Data and Computer Software clause
at DFARS 252.227-7013, or subparagraphs (c)(1) and (2) of the Com­mercial Computer Software - Restricted Rights at 48 CFR 52.227-19, or
clause 18-52.227-86(d) of the NASA Supplement to the FAR, as appli­cable. Contractor/manufacturer: Vitec Group Communications Limited,
7400 Beach Drive, Cambridge, England CB25 9TP or Vitec Group
Communications LLC, 850 Marina Village Parkway, Alameda, CA

94501.

9. OTHER ISSUES:

a. Any failure by VGC to insist on its strict rights under this
Agreement shall not be deemed to be a waiver of those (or any

iii

other rights) and only a duly executed written release shall
constitute such a waiver.

b. If any of these conditions is deemed invalid or une nforceable the
remainder shall be unaffected.

c. VGC's dealings with you shall be governed by English law if you
are resident in the EMEA region and California law if you are
resident elsewhere. The federal and state courts of California for
Non-EMEA Customers and English Courts for EMEA Customers
shall have exclusive jurisdiction to adjudicate any dispute arising
out of this Agreement.

d. If any document is written in more than one language the
English text shall prevail.

e. Capitalized terms not defined herein shall have the meanings
set forth in Vitec Group Communications' Terms and Conditions, as
amended from time to time.

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Vitec Group Communications

VoICE IP Interface User Manual

CONTENTS

Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

VoICE 2.0 Interface for Eclipse and other Matrix Systems. . . . . . . .1-1

SOFT-VoICE for PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

SOFT-VoICE PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

What you should have received. . . . . . . . . . . . . . . . . . . . . . . . .2-1

What you need to get. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

What you need from your Network Administrator:. . . . . . . . . . .2-2

Configure the PC ready for Initial Setup . . . . . . . . . . . . . . . . . . . .2-5

Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Changing the IP address of the PC. . . . . . . . . . . . . . . . . . . . . .2-5

Changing the IP Address of the PC in Windows 2000 . . . . . . .2-5

Changing the IP Address of the PC in Windows XP . . . . . . . . .2-8

First time configuration of the unit. . . . . . . . . . . . . . . . . . . . . . . .2-12

Changing the IP address of the VoICE 2.0 unit. . . . . . . . . . . .2-13

Configure the VoICE unit for your LAN . . . . . . . . . . . . . . . . . . . .2-14

Configuring the Client VoICE unit . . . . . . . . . . . . . . . . . . . . . .2-17

Connecting to a matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19

Connecting to a panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20

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VoICE IP Interface User Manual

INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Connecting the VoICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Configuring VoICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Configuration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Network Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Mode Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

LAN #1 Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

LAN #2 Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Voice Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

CODEC Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

CODEC Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

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How to choose a codec. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

VBR/ABR CODEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Silence Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Data Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Status Voice Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Data Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Admin Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

System Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Upgrade Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Password Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Log Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Reset IP addresses to default. . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Troubleshooting FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

APPLICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Remote Panels over IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Remote Matrix over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

VoICE with Other Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

SOFT-VoICE Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

SOFT-VOICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

General Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Options: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Device Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Codec Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Establishing a Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Talk or Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Change Volume for a Listen Key. . . . . . . . . . . . . . . . . . . . . . . . .5-17

Change Main Listen Volume (General). . . . . . . . . . . . . . . . . . . .5-18

Dial Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

Docking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

User Interface Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Customise Colour and Layout. . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

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General Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Colours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Button Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Example Configui.ini File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Label Transcription File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-24

TECHNICAL SPECIFICATION. . . . . . . . . . . . . . . . . 6-1

VoICE PRODUCT FEATURES AND SPECIFICATIONS . . . . . . . . .6-1

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Back Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

SOFT-VoICE Product Features and Specifications . . . . . . . . . . . . .6-2

PC requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Software description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

CODECs supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Bit rates supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

LIMITED WARRANTY. . . . . . . . . . . . . . . . . . . . . . . W-I

Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .W-i

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .W-i

Warranty Repairs and Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-ii

Non-Warranty Repairs and Returns . . . . . . . . . . . . . . . . . . . . . . . . W-ii

Extended Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .W-iii

Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .W-iii

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VoICE IP Interface User Manual

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FIGURES

Safety Symbols.......................................................................... 1-x

Unit ............................................................................................ 2-1

CAT5 Cable............................................................................... 2-2

Start Menu................................................................................. 2-5

Network Connections Window................................................... 2-6

Local Area Connection Status Window ..................................... 2-6

Properties Window..................................................................... 2-7

Protocol Select........................................................................... 2-7

TCP/IP Properties...................................................................... 2-7

IP Address Selection ................................................................. 2-8

Default Gateway........................................................................ 2-8

DNS Entry.................................................................................. 2-8

Network Properties.................................................................... 2-9

Network Connections................................................................. 2-9

Local Area Connection Status................................................. 2-10

Local Area Connection Properties........................................... 2-10

Internet Protocol Properties..................................................... 2-11

IP Address Setup ..................................................................... 2-11

DNS Settings........................................................................... 2-11

Network Connection ............................................................... 2-12

Front Panel............................................................................. 2-12

Web Interface .......................................................................... 2-13

Main Configuration Page......................................................... 2-13

Network Settings...................................................................... 2-14

LAN Connection....................................................................... 2-15

Configuration Setup................................................................. 2-15

Serial Port Configuration.......................................................... 2-16

Client Configuration Screen..................................................... 2-17

Configuration Screen.............................................................. 2-18

Front Panel LEDs .................................................................... 2-18

Statistics Screen...................................................................... 2-19

Matrix Connection.................................................................... 2-19

Panel Connection .................................................................... 2-20

Unit Rear Connectors............................................................... 3-1

Configuration Mode Screen....................................................... 3-3

Configuration LAN #1 Screen.................................................... 3-4

LAN #2 Configuration Screen.................................................... 3-6

Configuration Screen................................................................ 3-7

Data Tab Screen..................................................................... 3-15

Advanced Tab.......................................................................... 3-17

Channels Status ..................................................................... 3-18

Data Channels Tab.................................................................. 3-18

System Tab.............................................................................. 3-19

Upgrade Tab Screen ............................................................... 3-20

Upgrade Progress Display....................................................... 3-21

Upgrade File Confirmation....................................................... 3-21

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VoICE IP Interface User Manual

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Upgrade in Progress................................................................ 3-22

Unit Reboot.............................................................................. 3-22

Firmware Upgrade Completion Screen ................................... 3-23

Password Tab.......................................................................... 3-23

Logs Tab Screen ..................................................................... 3-24

IP Reset Cable Setup.............................................................. 3-25

Remote Panels over IP.............................................................. 4-1

Remote Matrix over IP............................................................... 4-2

VoICE with Other Systems....................................................... 4-3

SOFT-VoICE Operation............................................................. 4-4

SOFT-VoICE Installation Start................................................... 5-1

Software License....................................................................... 5-2

SOFT-VoICE User Details......................................................... 5-2

Default Program Folder ............................................................. 5-3

SOFT-VoICE Shortcuts ............................................................. 5-4

Create Icon Dialogue................................................................. 5-5

Installer Options......................................................................... 5-5

SOFT-VoICE Installation ........................................................... 5-6

Installation Completion Screen.................................................. 5-7

General Configuration Dialogue ................................................ 5-8

Device Configuration Dialogue.................................................. 5-9

Codec Configuration Dialogue................................................. 5-10

Select Connect Dialogue......................................................... 5-12

System Connecting Display..................................................... 5-13

Panel Emulation Display.......................................................... 5-14

User Interface.......................................................................... 5-15

Soft Listen Keys...................................................................... 5-17

Volume Control........................................................................ 5-18

Dial Pad Use............................................................................ 5-19

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TABLES

Mode Tab Items......................................................................... 3-4

LAN #1 Items............................................................................. 3-4

LAN #2 Items............................................................................. 3-6

Configuration Items.................................................................... 3-8

CODEC Characteristics........................................................... 3-10

Silence Suppression................................................................ 3-14

Data Items ............................................................................... 3-16

Advanced Items....................................................................... 3-17

System Items........................................................................... 3-19

Upgrade Tab Items.................................................................. 3-20

Password Items....................................................................... 3-24

Logs Tab Items........................................................................ 3-24

General Section....................................................................... 5-20

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IMPORTANT SAFETY
INSTRUCTIONS

Please read and follow these instructions before operating a Interface system. Keep
these instructions for future reference.

(1) WARNING: To reduce the risk of fire or electric shock, do not
expose this apparatus to rain or moisture.

(2) Do not use the apparatus near water.

Please read and follow these
instructions before operating
a system.

(3) Clean only with a dry cloth.
(4) Do not block any ventilation openings. Install in accordance

with the manufacturer’s instructions. Install the system
according to the directions in the Installation Chapter of this
manual.

(5) Do not install near any heat sources such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat. Do not place naked flame sources such as candles
on or near the unit.

(6) Do not defeat the safety purpose of the polarized plug or
grounding-type plug. A polarized plug has two blades with one
wider than the other . A grounding-type plug h as two blades and a
third grounding prong. The wide blade or the third prong are
provided for your safety . If the provided pl ug does not fit into your
outlet, consult an electrician for replacement of the obsolete
outlet.

(7) Protect power leads from being walked on or pinched
particularly at plugs, and at the point where they exit from the
apparatus.

(8) Only use attachments/accessories specified by the
manufacturer.

Vitec Group Communications
VoICE IP Interface User Manual

(9) Use only with the cart, stand, tripod, bracket, or t able specified
by the manufacturer, or sold with the apparatus. When a cart is
used, use caution when moving the cart/apparatus combination
to avoid injury from tip-over.

(10) Unplug the apparatus during lightning storms or when
unused for long periods of time.

(11) Refer all se rvicing to qualified service personnel. Servicing i s
required when the apparatus has been damaged in any way, such
as a power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus

ix

has been exposed to rain or moisture, does not operate normally,
or has been dropped.

(12) The IP Interface product contains a lithium battery.
CAUTION: Danger of explosion if battery is incorrectly replaced.

If requested to by an authorised support technician then replace
only with the same or equivalent type.

Lithium batteries can overheat or explode if they are shorted.
When you handle the CPU card or a loose battery, DO NOT touch
any external electrical conductors to the battery’s terminals or to
the circuits that the terminals are connected to.

Please familiarize yourself with the safety symbols in Figure 1.
When you see these symbols on a Interface system, they warn
you of the potential danger of electric shock if the system is used
improperly. They also refer you to important operating and
maintenance instructions in the manual.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

This symbol alerts you to the presence of uninsulated dangerous
voltage within the product’s enclosure that might be of sufficient
magnitude to constitute a risk of electric shock. Do not open
the product’s case.

This symbol informs you that important operating and main­tenance instructions are included in the literature accompanying
this product.

Figure 1-1: Safety Symbols

EMC AND SAFETY

The IP Interface system meets all relevant CE, FCC, UL, and CSA
specifications set out below:

EN55022: 1998 + A1 + A2 Electromagnetic compatibility:
Information technology equipment - Radio disturbance
characteristics

EN55024: 1998 + A1 + A2 Electromagnetic compatibility:
Information technology equipment - Immunity characteristics

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VoICE IP Interface User Manual

UL 60950-1 1st Edition
CSA C22.2 No. 60950-1

st

IEC 60950-1, 1

Edition

And thereby compliance with the requirement of Electromagnetic
Compatibility Directive 89/336/EEC and Low Voltage Directive
73/23/EEC as amended by 93/68/EEC.

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.

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A system consists of at least
two VoICE units which
operate as a pair. One must
be designated as Client and
the second as a Server.

INTRODUCTION

VOICE 2.0 INTERFACE FOR ECLIPSE AND OTHER MATRIX SYSTEMS

The 1RU 4 way interface provides users with a simple and low cost
solution to extending intelligent intercom facilities to remote sites over
IP infrastructure.

Each VoICE 2.0 interface operates back to back with others, in a
Server and Client configuration to provides these connectivity
opportunities:

• Up to four remote user panels intelligently linked backed to the matrix
with all the functionality of a locally connected panel.

• Up to four intelligent trunk lines between remote matrix systems
which provides efficient and automatically managed routing
between remote systems.

• Up to four 4-wire Audio pairs and four Asynchronous RS-422 data
links between remote sites.

• Up to four Remote PC based SOFT -VoICE V irtual Intercom p anels to
matrix ports.

The interface uses state of the art audio CODECs to provide low
latency audio digitisation in a user selectable compression format from
linear to 15KHz (-3dB) bandwidth.

Latest Echo Cancelling technology enables the use of a gooseneck
mic and loudspeaker operation as well as headset by digitally reducing
acoustic echoes.

The IP processing engine uses the very latest in AES 128 bit
compression technology to provide high priority tunnelling without
compromising network security.

Each frame comes with web client application that provides for both IP
line and CODEC setup and diagnostics that can be monitored from a
centralised remote maintenance position.

SOFT-VOICE FOR PC

SOFT-VoICE is a software package that can be installed on a suitable
PC to allow it to be connected to an audio communications system
over an ethernet connection.

The SOFT-VoICE package is also described in this manual.

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VoICE IP Interface User Manual

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SOFT-VOICE PC REQUIREMENTS

The minimum recommended PC requirements to run SOFT-VoICE
are:

• Pentium IV 2.4GHz or Athlon 2400+

• 256 Mb RAM

• 25Mb hard disk space

• Windows 2000 or Windows XP

• Audio Card

• Headset Connector or USB port

• CD-ROM Drive

• Ethernet Port

• Colour Monitor

*SOFT-VoICE supports multiple instals on the same PC using
different audio sound cards.

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OPERATION

GETTING STARTED

This chapter covers getting started with the VoICE 2.0 IP-Interface
product for the very first time. More detailed information on the
installtion and configuration of VoICE 2.0 IP Interface is given in the
chapter on installation.

Readers should have basic PC knowledge and some knowledge of the
application in which they wish to use the unit.

This section describes:

i. Configuring the PC’s web browser
ii. First time configuration of the units
iii. Setting characteristics
iv. Connecting to the LAN and Matrix or Panel

What you should have received

1. A CD (part no. 750028Z) containing this manual and system

software.

2. A pair of VoICE 2.0 units each comprising:

• A 1U 19” rack mount unit

Figure 2-1: Unit

• Power cord

Note that you may only have one unit if you are connecting to an
existing unit or virtual PC intercom panels, SOFT-VoICE.

This section describes the installation and setup of the IP Interface
product, including cable connections and configuration. The following
subjects are covered in this section:

• Description

• Installation in a rack

• Wiring

• Setup

What you need to get

1. A PC with a web browser (e.g. Internet Explorer or Mozilla Firefox)

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2. 3 x Straight Ethernet patch cords (UTP Cat5 or better) – the kind of

cable you would connect a computer to a hub with (NOT a crossover
cable that you would use to connect a computer to a computer or a
hub to a hub with).

Figure 2-2: CAT5 Cable

One for each of:

• Client

• Server (this will look he same as the Client)

• PC

3. An Ethernet Hub (or Switch).

This may be part of your corporate network later, but during initial
setup it may be easier to work isolated.

What you need from your Network Administrator:

1. An IP Address per

The units require a fixed IP address. Please contact your network
administrator in order to obtain an IP address for your unit(s).

2. Subnet masks for each

3. Default Gateway settings for each

4. DNS server entries for each unit (optional – if, later in the

configuration, you would prefer to use a name instead of IP address
to refer to the server from the client then a DNS entry is required).

Record the Network Settings that you have been given here:

Server IP Address:

A A1 A2 A3 A4

Subnet Mask:

B B1 B2 B3 B4

Default Gateway:

C C1 C2 C3 C4

y y y

yyy

yyy

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VoICE IP Interface User Manual

DNS server:

yyy

D D1 D2 D3 D4

Client IP Address:

E E1 E2 E3 E4

Subnet Mask:

F F1 F2 F3 F4

Default Gateway:

G G1 G2 G3 G4

DNS server:

H H1 H2 H3 H4

Client IP Address:

E E1 E2 E3 E4

y y y

yyy

yyy

yyy

y y y

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VoICE IP Interface User Manual

Subnet Mask:

F F1 F2 F3 F4

Default Gateway:

G G1 G2 G3 G4

DNS server:

H H1 H2 H3 H4

yyy

yyy

yyy

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Client IP Address:

E E1 E2 E3 E4

y y y

Subnet Mask:

F F1 F2 F3 F4

Default Gateway:

G G1 G2 G3 G4

DNS server:

H H1 H2 H3 H4

Client IP Address:

E E1 E2 E3 E4

Subnet Mask:

F F1 F2 F3 F4

yyy

yyy

yyy

y y y

yyy

Note

Factory default address
is 172.16.86.100.
Factory set default
server address is

172.16.86.101.
Factory set default
Client address is

172.16.86.102.

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Default Gateway:

yyy

G G1 G2 G3 G4

DNS server:

yyy

H H1 H2 H3 H4

On delivery the network address of the unit may be the default IP
address of 172.16.86.100 or it may have been factory set to

172.16.86.101 for a server and 172.16.86.102 for a client.

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VoICE IP Interface User Manual

CONFIGURE THE PC READY FOR INITIAL SETUP

This enables the PC to talk to the unit s so that the web bro wser can be
used to set configuration items.

Background

A unit and its associated configuration PC must reside on the same IP
subnet.

The units LAN 1 port is adjustable to match your network.
The units LAN 2 port has a fixed IP address of 10.0.0.1.
Temporarily configuring your PC to operate on the 10.0.0.XX subnet

will allow you to configure the unit via the LAN 2 port.
( Once this is complete, the first configuration change will be to modify

the units LAN 1 IP address to match your network).

Changing the IP address of the PC

You will require administrator access to the pc in order to change the
IP Address to enable access to the units for the first time.

Note: After correctly configuring the units for your network the IP

Address of the PC can be returned to it’s original state.

If in doubt contact your network administrator.

Changing the IP Address of the PC in Windows 2000

1. Disconnect your PC from any Ethernet network it may be connected

to.

2. From the Start menu choose Settings and then click on Network

Connections.

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VoICE IP Interface User Manual

Figure 2-3: Start Menu

2-5

3. You should now see the Network Connections window:

Figure 2-4: Network Connections Window

4. Double-click the Local Area Connection icon.

5. You should now see the Local Area Connection Status window.

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Figure 2-5: Local Area Connection Status Window

6. Click on the Properties button.

7. You should now see the Local Area Connection Properties

window:

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VoICE IP Interface User Manual

Figure 2-6: Properties Window

8. Select the entry Internet Protocol TCP/IP. Note that you may have

to scroll down through the list using the scroll-bars on the right.

Figure 2-7: Protocol Select

9. Then Click on the Properties button.

10. You should then see the Internet Protocol TCP/IP Properties

window:

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VoICE IP Interface User Manual

Figure 2-8: TCP/IP Properties

11. At this point it would be a good idea to record any of the settings

that you currently have in the Internet Protocol TCP/IP Settings
including anything that is in the advanced configuration.

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12. Make sure that Use the following IP address is selected (not

Obtain an IP Address automatically).

Figure 2-9: IP Address Selection

13. Change the IP Address to 10.0.0.2 and the subnet mask to

255.0.0.0 (and leave Default gateway blank):

Figure 2-10: Default Gateway

14. Make sure that all of the DNS entries are blank:

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Figure 2-11: DNS Entry

15. Click the OK button on the Internet Protocol TCP/IP Settings

window.

16. Click the OK button on the Local Area Connection Properties

window.

17. Click the Close button on the Local Area Connection Status

window.

18. Close the Network Connections window by clicking on the X in

the top right hand corner.

Changing the IP Address of the PC in Windows XP

1. Disconnect your PC from any Ethernet network it may be connected

to.

2. Right-click on My Network Places and choose Properties from the

menu.

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VoICE IP Interface User Manual

Figure 2-12: Network Properties

3. You should now see the Network Connections window:

Figure 2-13: Network Connections

4. Double-click the Local Area Connection icon.

5. You should now see the Local Area Connection Status window

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VoICE IP Interface User Manual

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Figure 2-14: Local Area Connection Status

6. Click on the Properties button.

7. You should now see the Local Area Connection Properties

window:

Figure 2-15: Local Area Connection Properties

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8. Select the entry Internet Protocol TCP/IP. Note that you may have

to scroll down through the list using the scroll-bars on the right!

9. Then Click on the Properties button.

10. You should then see the Internet Protocol TCP/IP Properties

window:

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VoICE IP Interface User Manual