Cisco Systems WAVE594K9, 694 User Manual

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

May 24, 2013

Cisco Systems, Inc.

www.cisco.com

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

Preface vii

CHAPTER

1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694 1-1

Supported Products 1-1

Hardware Features 1-1

Front Panel Components and LEDs 1-2 Back Panel Components and LEDs 1-4 Location of Ports and Connectors 1-5

Connecting a Console Terminal 1-6

Cabling 1-6 Installing the Cisco USB Driver 1-6

2 Preparing to Install the WAVE-594 and WAVE-694 2-1

Safety Warnings and Cautions 2-1

Safety Guidelines 2-2

General Precautions 2-4 System Reliability Considerations 2-5 Protecting Against Electrostatic Discharge 2-5

Understanding the Environmental Requirements 2-5

Understanding the Power Requirements 2-6

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Understanding the Grounding Requirements 2-6

3 Installing the WAVE-594 and WAVE-694 3-1

Rack-Mounting Considerations, Parts, and Tools 3-1

Rack Mounting and Cabling the WAVE-594 and WAVE-694 3-2

Mounting in a 4-Post Rack 3-3 Front-Mounting in a 2-Post Rack 3-5 Cabling 3-7

Connecting Power and Booting the System 3-8

Checking the LEDs 3-8

Removing or Replacing a WAVE Appliance 3-9

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Contents

CHAPTER

4 Installing Hardware Options for the WAVE-594 and WAVE-694 4-1

Installing a Cisco WAVE Interface Module 4-1

Replacing a Hard Disk Drive/Solid State Drive 4-2

Replacing a Fan 4-4

Replacing a Power Supply 4-5

Installing Memory 4-6

Removing the Cover 4-6 Installing Memory Modules 4-7

5 WAVE Interface Modules 5-1

Interface Module Descriptions 5-1

Gigabit Ethernet Interface Module—Copper 5-1 Gigabit Ethernet Interface Module—Fiber Optic 5-2 10 Gigabit Ethernet Interface Module—Fiber Optic SFP+ 5-3 Inline Interface 5-4

Ports and LED Indicators 5-5

Network Adapter Cabling Requirements 5-8

Gigabit Ethernet—Copper 5-8 Gigabit Ethernet—Fiber Optic 5-10

CHAPTER

APPENDIX

Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5-10

6 Troubleshooting the System Hardware 6-1

Identifying System Problems 6-1

Checking Connections and Switches 6-2

Troubleshooting the Ethernet Controller 6-2

Network Connection Problems 6-3 Ethernet Controller Troubleshooting Chart 6-3

Undetermined Problems 6-4

Problem-Solving Tips 6-5

Error Symptoms 6-6

A WAVE-594 and WAVE-694 Hardware Specifications A-1

Appliance Specifications A-1

Interface Module Specifications A-3

B Maintaining the WAVE-594 and WAVE-694 B-1

Maintaining Your Site Environment B-1

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Temperature B-2 Humidity B-2 Altitude B-2 Dust and Particles B-3 Corrosion B-3 Electrostatic Discharge B-3 Electromagnetic and Radio Frequency Interference B-4 Magnetism B-4 Shock and Vibration B-4 Power Source Interruptions B-5

Using Power Protection Devices B-5

Surge Protectors B-6 Line Conditioners B-6 Uninterruptible Power Supplies B-6

Contents

NDEX

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Contents

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Preface

This preface describes the purpose of the Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide, who should read it, how it is organized, and its document conventions.

This preface contains the following sections:

• Purpose, page vii

Purpose

Audience

• Audience, page vii

• Organization, page viii

• Conventions, page viii

• Related Documentation, page xiii

• Obtaining Documentation and Submitting a Service Request, page xiv

This installation guide explains how to prepare your site for installation, how to install a Wide Area Virtualization Engine 594 and 694 (WAVE-594 and WAVE-694) in an equipment rack, and how to maintain and troubleshoot the system hardware. After completing the hardware installation procedures covered in this guide, you will then use the appropriate related publications to configure your system. (See the “Related Documentation” section on page xiii.)

To use this installation guide, you should be familiar with internetworking equipment and cabling, and have a basic knowledge of electronic circuitry and wiring practices.

To complete the installation, including the software configuration for your WAVE-594 and WAVE-694 appliance and for the router that works with the WAVE-594 and WAVE-694 appliance, you should be familiar with basic networking principles, router configuration, and web page protocols.

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Warning

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

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vii

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Introducing the Cisco Wide Area

Chapter 2 Preparing to Install the

Chapter 3 Installing the WAVE-594 and

Chapter 4 Installing Hardware Options for

Chapter 5 WAVE Interface Modules Describes the features and cabling requirements of

Chapter 6 Troubleshooting the System

Appendix A WAVE-594 and WAVE-694

Appendix B Maintaining the WAVE-594 and

Virtualization Engine 594 and 694

WAVE-594 and WAVE-694

WAVE-694

the WAVE-594 and WAVE-694

Hardware

Hardware Specifications

WAVE-694

Describes the physical properties and provides a functional overview of the WAVE-594 and WAV E- 6 9 4.

Describes safety considerations and gives an overview of the installation and procedures that you should perform before the actual installation.

Describes how to install the hardware and connect the external network interface cables.

Describes how to install Cisco Interface Modules, hard disk drives, fans, power supplies, and memory.

the Cisco WAVE-594 and WAVE-694 Cisco Interface Modules.

Describes troubleshooting procedures for the hardware installation.

Gives a summary of the hardware features and specifications.

Describes how to maintain the WAVE-594 and WAV E- 6 9 4.

Conventions

Command descriptions use the following conventions:

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viii

Convention Description

boldface font Commands and keywords are in boldface.

italic font Variables for which you supply values are in italics.

[ ] Elements in square brackets are optional.

{x | y | z} Alternative keywords are grouped in braces and separated

by vertical bars.

[x | y | z] Optional alternative keywords are grouped in brackets and

separated by vertical bars.

string A nonquoted set of characters. Do not use quotation marks

around the string, or the string will include the quotation marks.

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Screen examples use the following conventions:

Convention Description

screen font Terminal sessions and information the system displays are

screen font.

boldface screen

font

italic screen

font

^ The symbol ^ represents the key labeled Control—for

< > Nonprinting characters, such as passwords, are in angle

[ ] Default responses to system prompts are in square brackets.

!, # An exclamation point (!) or a pound sign (#) at the

Information you must enter is in boldface screen font.

Variables for which you supply values are in italic screen font.

example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

brackets.

beginning of a line of code indicates a comment line.

Notes, cautionary statements, and safety warnings use these conventions:

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in

this manual.

Caution Means reader be careful. You are capable of doing something that might result in equipment damage or

loss of data.

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Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

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Introducing the Cisco Wide Area Virtualization Engine 594 and 694

This chapter provides a basic functional overview of the Cisco Wide Area Virtualization Engine 594 and 694 (WAVE-594 and WAVE-694) appliance and describes the hardware, major components, and front and back panel indicators and controls.

This chapter contains the following sections:

• Supported Products, page 1-1

• Hardware Features, page 1-1

• Connecting a Console Terminal, page 1-6

Supported Products

CHAP T E R

The WAVE-594 and WAVE-694 appliance supports Cisco Wide Area Application Services (WAAS) software version 4.4.1 and later releases.

Hardware Features

This section illustrates and describes the front and back panel controls, ports, and LED indicators on the WAVE-594 and WAVE-694. It contains the following topics:

• Front Panel Components and LEDs, page 1-2

• Back Panel Components and LEDs, page 1-4

• Location of Ports and Connectors, page 1-5

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1-1

Hardware Features

246569

1 2 3 4

8 9

Cisco

ide

Vir

ualiza

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594

Front Panel Components and LEDs

Figure 1-1 shows the front panel components.

Figure 1-1 Front Panel

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694

1 Interface Module slot 6 10/100/1000 GE 0/0 connector

2 Hard drive bay 1 (device number 0)7 10/100/1000 GE 0/1 connector

3 Hard drive bay 2 (device number 1)8 External USB port

4 Console port (mini-USB) 9 Power On button

5 Console port (RJ-45)

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694

246570

1 2 3 4 5 6

Cisco

ide

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594

Figure 1-2 shows the front panel LEDs.

Figure 1-2 Front Panel LEDs

Hardware Features

Table 1-1 describes the front panel LEDs and their functions.

Table 1-1 Front Panel LEDs

LED Color State Description

1,3 Drive activity LED Green Blinking Drive activity is normal.

Green On Online.

Green Blinking

Drive locate.

1Hz

— Off No reading/writing, no activity.

5 NIC link/activity Green On Link exists.

Green Blinking Activity exists.

— Off No link detected.

6 NIC speed — Off 10Mbps connection.

Green On 100Mbps connection.

Yellow On 1000Mbps connection.

7 System power LED Green On System is on.

— Off Power cord is not attached or power supply

failure has occurred.

8 System fault LED Yellow On System has detected a fault. Refer to the

“Troubleshooting the System Hardware”

chapter for more information.

— Off System operation is normal.

9 Storage activity LED Green Blinking Drive activity is normal.

Orange On Drive failure has occurred.

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Hardware Features

1 2 3 4 5 6 7 8

Back Panel Components and LEDs

Figure 1-3 shows the back panel components.

Note To monitor the boot process in normal operation, use a console port.

Figure 1-3 Back Panel Components

1 Power supply 1 5 Fan 4

2 Power supply 0 6 Fan 3

3 Fan 6 7 Fan 2

4 Fan 5 8 Fan 1

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694

Figure 1-4 shows the back panel LEDs.

Figure 1-4 Back Panel LEDs

Table 1-2 describes the back panel LEDs and their functions.

Table 1-2 Back Panel LEDs

LED Color State Description

1, 2 Power supply status — Off No AC power to all power supplies.

Red Blinking No AC power to this power supply.

Green Blinking AC power is present, only standby output on.

Green On Power supply DC outputs on and OK.

Red On Power supply failure. Refer to the

“Troubleshooting the System Hardware”

chapter for more information.

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694

Table 1-2 Back Panel LEDs (continued)

LED Color State Description

3 - 8 Fan status Orange On Alarm.

Orange Blinking Alarm. Fan speed too low.

— Off Normal state.

Location of Ports and Connectors

The WAVE appliance supports two Ethernet connectors and two Console ports on the front of the appliance.

Figure 1-3 shows the back panel ports and connectors.

Hardware Features

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

This section contains the following topics:

• Ethernet Port Connectors

• Console Port Connector

Ethernet Port Connectors

Connect a Category 3, 4, or 5 unshielded twisted-pair cable to an Ethernet connector. 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.

The WAVE-594 and WAVE-694 appliance has two Ethernet connectors that are attached to the Ethernet controllers (see Figure 1-5). The Ethernet controllers are integrated on the system board. They provide an interface for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provide full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet ports in the server support auto negotiation, the controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full duplex or half duplex) of the network and automatically operate at that rate and mode. You do not have to set any jumpers or configure the controllers.

Note There is a third RJ45 connector on the front of the appliance (see Figure 1-1). This is a console port. Do

not connect this port to your network.

Statement 1021

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Connecting a Console Terminal

Figure 1-5 Ethernet Port Connector

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694

Link/Activity

LED

Console Port Connector

The WAVE-594 and WAVE-694 appliance has two console port connectors, serial and mini-USB (see

Figure 1-1). Use a console port connector to access the command-line interface (CLI) for controlling the

WAVE appliance.

For information on connecting a console terminal to the mini-USB console port, see the “Connecting a

Console Terminal” section on page 1-6.

Connecting a Console Terminal

The WAVE appliance has both serial and mini-USB console ports (see Figure 1-1). These ports provide administrative access to your appliance with a console terminal or PC.

Speed LED

330210

Note You cannot use both ports at the same time. If both ports are connected, the mini-USB port takes priority.

Note When using the mini-USB port to connect to a Windows-based PC for the first time, you must install the

Windows USB driver on the PC first. See the “Installing the Cisco USB Driver” section on page 1-6.

Cabling

The following cables included with the WAVE appliance may be used for connecting the WAVE appliance to a console terminal or PC:

• USB Console cable—5-pin USB to mini-USB Type A-B

• Serial Console cable— EIA RJ-45 to DB-9

Installing the Cisco USB Driver

When using the mini-USB port to connect a Microsoft Windows based PC as a console terminal to the WAVE appliance, you must first install the Windows USB driver on the PC. Otherwise, the USB interface may not function.

The following Windows operating systems are supported:

• Windows XP—32-bit and 64-bit

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694

• Vista—32-bit, Business edition

• Vista—64-bit

• Windows 7—32-bit and 64-bit

To install the Cisco Microsoft Windows USB driver, perform the following steps:

Note Do not connect the cable from the Windows PC to the WAVE appliance until after the driver is installed.

Step 1 Load the DVD that came with your WAVE appliance and double-click the CUSBInst.exe file. The Cisco

Virtual Com InstallShield Wizard begins.

You can also access the driver from the WAAS software download area of Cisco.com located at:

http://www.cisco.com/cisco/pub/software/portal/select.html?&mdfid=280484571&catid=268437639& softwareid=280836712

It’s located under release 4.4.1 and the filename is CUSBInst_Signed_18May2011.exe

Step 2 Click Next. The Ready to Install the Program window appears.

Step 3 Click Install. The InstallShield Wizard Completed window appears.

Step 4 Click Finish.

Step 5 Connect the USB cable to the PC USB port and WAVE appliance mini-USB console port. Within a few

moments, the Found New Hardware Wizard appears.

Connecting a Console Terminal

Follow the instructions to complete the installation of the driver.

Step 6 Once the installation is finished, the USB console is ready for use.

Note If the driver has been installed on the PC but does not get bound to the hardware, you can manually

browse the driver installation query to the location C:\Windows\tiinst\. The newly attached hardware will appear in the Windows Device Manager as "TUSB3410 EECode Ser".

This solution also applies when connecting additional WAVE appliances to the same PC. Multiple WAVE appliances can be independently administered by console sessions on the same PC.

Note You do not need to reinstall the driver if you change to a different USB port on your PC.

Note If you happen to install the driver multiple times, each time the driver is installed the virtual COM port

number assigned to the USB port gets incremented. This is expected behavior and may not get reset even if you uninstall the driver.

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Connecting a Console Terminal

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CHAP T E R

Preparing to Install the WAVE-594 and WAVE-694

This chapter contains important safety information that you should know before you work with the WAVE-594 and WAVE-694. Use the guidelines in this chapter to ensure your own personal safety and to help protect your appliance from potential damage.

This chapter contains the following sections:

• Safety Warnings and Cautions, page 2-1

• Safety Guidelines, page 2-2

• Understanding the Environmental Requirements, page 2-5

• Understanding the Power Requirements, page 2-6

• Understanding the Grounding Requirements, page 2-6

Note Read the Regulatory Compliance and Safety Information for Cisco Wide Area Virtualization Engines

document and the Site Preparation and Safety Guide that came with your appliance before you begin the installation.

Safety Warnings and Cautions

Before you install the WAVE-594 and WAVE-694, observe the following safety warnings and cautions:

Warning

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Read the installation instructions before connecting the system to the power source.

This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

Statement 1019

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Statement 1004

2-1

Safety Guidelines

Chapter 2 Preparing to Install the WAVE-594 and WAVE-694

Warning

Caution To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

This unit might have more than one power supply connection. All connections must be removed to de-energize the unit.

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Installation of the equipment must comply with local and national electrical codes.

Statement 1028

Statement 1024

Statement 1045

Statement 1074

back of the WAVE appliance.

Caution To reduce the risk of electric shock or damage to the equipment:

- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

- Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

- Unplug the power cord from the power supply to disconnect power to the equipment.

- Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the WAVE appliance.

Caution To reduce the risk of personal injury or damage to the equipment:

- Observe local occupation health and safety requirements and guidelines for manual handling.

- Obtain adequate assistance to lift and stabilize the chassis during installation or removal. The WAVE appliance is unstable when not fastened to the rails. When mounting the WAVE appliance in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

Safety Guidelines

To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment, observe the precautions in this section.

This section contains the following topics:

• General Precautions, page 2-4

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Chapter 2 Preparing to Install the WAVE-594 and WAVE-694

• System Reliability Considerations, page 2-5

• Protecting Against Electrostatic Discharge, page 2-5

Safety Guidelines

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Safety Guidelines

General Precautions

Observe the following general precautions for using and working with the WAVE-594 and WAVE-694:

• Observe and follow service markings. Do not service any Cisco product except as explained in your

system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock. Components inside these compartments should be serviced only by a trained and qualified service technician.

• If any of the following conditions occur, unplug the product from the electrical outlet and replace

the part or contact your customer service representative:

–

The power cable or plug is damaged.

–

An object has fallen into the product.

–

The product has been exposed to water.

–

The product has been dropped or damaged.

–

The product does not operate correctly when you follow the operating instructions.

• Keep your system components away from radiators and heat sources. Also, do not block cooling

vents.

• Do not spill food or liquids on your system components, and never operate the product in a wet

environment.

Chapter 2 Preparing to Install the WAVE-594 and WAVE-694

• Do not push any objects into the openings of your system components. Doing so can cause fire or

electric shock by shorting out interior components.

• Use the product only with other Cisco-approved equipment.

• Allow the product to cool before removing covers or touching internal components.

• Use the correct external power source. Operate the product only from the type of power source

indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service representative or local power company.

• Use only approved power cables. If you have not been provided with a power cable for your WAVE

appliance or for any AC-powered option intended for your system, purchase a power cable that is approved for use in your country. The power cable must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cable should be greater than the ratings marked on the product.

• To help prevent electric shock, plug the system components and peripheral power cables into

properly grounded electrical outlets. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.

• Observe power strip ratings. Make sure that the total ampere rating of all products plugged into the

power strip does not exceed 80 percent of the power strip ampere ratings limit.

• Do not use appliance or voltage converters or kits sold for appliances with your product.

• To help protect your system components from sudden, transient increases and decreases in electrical

power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

• Position cables and power cords carefully; route cables and the power cord and plug so that they

cannot be stepped on or tripped over. Be sure that nothing rests on your system components’ cables or power cord.

• Do not modify power cables or plugs. Consult a licensed electrician or your power company for site

modifications. Always follow your local or national wiring rules.

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Chapter 2 Preparing to Install the WAVE-594 and WAVE-694

System Reliability Considerations

To help ensure proper cooling and system reliability, make sure that the following occurs:

• Each of the hard drive bays has either a drive or a filler panel installed.

• The Interface Module bay has either a Cisco Interface Module or a filler panel installed.

• Each power supply bay has either a power supply of filler panel installed.

• For rack configurations, make sure that space is available around the appliance to enable the cooling

system to work properly. See the documentation that comes with the rack for additional information.

• A removed hot-swappable drive is replaced within 1 minute of removal.

• Cables for optional adapters are routed according to the instructions provided with the adapters.

• A failed fan is replaced within 48 hours.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside the appliance. To prevent static damage, discharge static electricity from your body before you touch any of your system’s electronic components. You can do so by touching an unpainted metal surface on the chassis.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not remove the

component from the antistatic packing material until you are ready to install the component in your system. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

Understanding the Environmental Requirements

• When transporting a sensitive component, first place it in an antistatic container or packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and

workbench pads.

• Handle the appliance carefully, holding it by its edges or its frame.

• Do not touch solder joints, pins, or exposed printed circuitry.

• Do not leave the appliance where others can handle and possibly damage the appliance.

• Take additional care when handling appliances during cold weather, because heating reduces indoor

humidity and increases static electricity.

Understanding the Environmental Requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment.

For details about the WAVE-594 and WAVE-694 environmental requirements, see Appendix A,

“WAVE-594 and WAVE-694 Hardware Specifications” and the “Temperature” section on page B-2.

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Chapter 2 Preparing to Install the WAVE-594 and WAVE-694

Understanding the Power Requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment).

Warning

Caution Protect the WAVE appliance from power fluctuations and temporary interruptions with a regulating

Take care when connecting units to the supply circuit so that wiring is not overloaded.

uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

When installing more than one WAVE appliance, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the WAVE appliance power load between available AC supply branch circuits.

• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC

current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the WAVE appliance.

For details about the WAVE-594 and WAVE-694 power requirements, see Appendix A, “WAVE-594 and

WAVE-694 Hardware Specifications.”

Understanding the Grounding Requirements

To ensure proper operation and safety, you must properly ground the WAVE appliance. In the United States, install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple WAVE appliances connected to the same power source, we recommend the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the WAVE appliance is not recommended.

Statement 1018

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Warning

CHAP T E R

Installing the WAVE-594 and WAVE-694

This chapter describes how to install a WAVE-594 and WAVE-694 in an equipment rack. This chapter contains the following sections:

• Rack-Mounting Considerations, Parts, and Tools, page 3-1

• Rack Mounting and Cabling the WAVE-594 and WAVE-694, page 3-2

• Connecting Power and Booting the System, page 3-8

• Checking the LEDs, page 3-8

• Removing or Replacing a WAVE Appliance, page 3-9

Before you begin the installation, read Chapter 2, “Preparing to Install the WAVE-594 and WAVE-694” and the Regulatory Compliance and Safety Information for Cisco Wide Area Virtualization Engines document.

Read the installation instructions before connecting the system to the power source.

Statement 1004.

Rack-Mounting Considerations, Parts, and Tools

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another

rack or row of racks.

The WAVE-594 and WAVE-694 appliance draws in cool air through the front door and expels warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

Caution To prevent improper cooling and damage to the equipment, do not block the ventilation openings.

When vertical space in the rack is not filled by a WAVE appliance or rack component, the gaps between the components cause changes in airflow through the rack and across the WAVE appliances. Cover all gaps with filler panels to maintain proper airflow.

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Rack Mounting and Cabling the WAVE-594 and WAVE-694

Caution Always use filler panels to fill empty vertical spaces in the rack. This arrangement ensures proper

airflow. Using a rack without filler panels results in improper cooling that can lead to thermal damage.

• Observe the following additional requirements to ensure adequate airflow and to prevent damage to

the equipment:

–

Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

–

Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).

Note Rack-mounting the WAVE-594 and WAVE-694 appliance is supported for rear mount in a 4-post rack or

front mount in a 2-post rack.

Table 3-1 lists the rack mounting hardware included in your shipping container. You will need a Phillips

screwdriver. Verify that you have received the following items for the installation:

Chapter 3 Installing the WAVE-594 and WAVE-694

Table 3-1 Rack Mount Hardware Provided

Rack Type

Item Name Description Qty

1 Front rack mount

Front rack mount L bracket 2 X X

2-post 4-post

bracket

2 Rear rack mount

Rear rack mount bracket holder 2 X

bracket holder

3 32” rear rack mount

Rear rack mount bracket (32 inch) 2 X

bracket

4 Front rack mount

bracket screw

5 Rear rack mount

bracket holder screw

6 Rack screw Rack screw, #10-32 x 0.50”, Truss Head, Phillips,

Front rack bracket screw, #6-32 x 0.30”, Wafer Head, Phillips, Steel w/ Zinc and Black

Rear bracket holder screw, M4 x0.7 x 4.85 mm, 120º, Flat Head, Phillips, Steel w/ Zinc and Black

6X X

8X X

Steel w/ Ni and Black

7 Rack screw Rack screw, M5 x 12.7 mm, Truss Head, Phillips,

Steel w/ Ni and Black

Rack Mounting and Cabling the WAVE-594 and WAVE-694

3-2

There are two ways you can rack mount the WAVE appliance. The following topics are included in this section:

• Mounting in a 4-Post Rack

• Front-Mounting in a 2-Post Rack

• Cabling

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Chapter 3 Installing the WAVE-594 and WAVE-694

Rack Mounting and Cabling the WAVE-594 and WAVE-694

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

• This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

• When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

• If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.

Mounting in a 4-Post Rack

Follow these steps to mount the WAVE appliance in a 4-post rack:

Step 1 Prepare for installation by reading the “Rack-Mounting Considerations, Parts, and Tools” section on

page 3-1) and verify that you have the correct tools and rack-mount hardware necessary for the

installation.

Step 2 Attach the front rack mount brackets (item #1 in Tab l e 3- 1 ) using the six front bracket screws (item #4

in Table 3 - 1). (See Figure 3-4.)

Step 3 Attach the rear rack mount holder brackets (item #2 in Table 3-1) using the six rear bracket holder screws

(item #5 in Table 3 -1).

Statement 1006

Note The front arrow must point toward the front of the chassis.

Figure 3-1 Attaching the Brackets

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Rack Mounting and Cabling the WAVE-594 and WAVE-694

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Step 4 Attach the rear mount bracket holders (item #3 in Tabl e 3 - 1) to the rear rack posts using four appropriate

rack screws (item #6 or #7 in Table 3-1). (see Figure 3-2)

Figure 3-2 Attaching Rear Rack Mount to the Rack

Chapter 3 Installing the WAVE-594 and WAVE-694

Step 5 Insert the chassis between the mounting posts and secure (see Figure 3-3):

a. Insert the chassis into the rack with the rear rack mount holders sliding into the rear rack mount

brackets.

b. Align the mounting holes in the front brackets with the mounting holes in the equipment rack.

c. Secure the chassis using four (two on each side) rack screws (item #6 or #7 in Table 3 - 1) through

the holes in the front brackets and into the threaded holes in the mounting post.

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Chapter 3 Installing the WAVE-594 and WAVE-694

Figure 3-3 Rack-Mounting the Chassis

Rack Mounting and Cabling the WAVE-594 and WAVE-694

Step 6

Verify that the chassis is securely installed in the rack.

Front-Mounting in a 2-Post Rack

Follow these steps to front-mount the WAVE appliance in a 2-post rack:

Note There must be an empty 1RU space in the rack directly below the chassis to allow space for the back

edge to sag. A sag of up to 1/2RU (7/8”) is acceptable.

Step 1 Prepare for installation by reading the “Rack-Mounting Considerations, Parts, and Tools” section on

page 3-1) and verify that you have the correct tools and rack-mount hardware necessary for the

installation.

Step 2 Attach the front rack mount brackets (item #1 in Tab l e 3- 1 ) using the six front bracket screws (item #4

in Table 3 - 1). (See Figure 3-4.)

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Figure 3-4 Attaching the Front Brackets

Chapter 3 Installing the WAVE-594 and WAVE-694

Step 3

Insert the chassis between the mounting posts and secure (see Figure 3-5):

a. Align the mounting holes in the front brackets with the mounting holes in the equipment rack.

b. Secure the chassis using four (two on each side) rack screws (item #6 or #7 in Table 3 - 1) through

the holes in the front brackets and into the threaded holes in the mounting post.

c. Use a tape measure and level to ensure that the chassis is installed straight and level.

Note Since the chassis is secured in the rack by the front edge only, there must be an empty 1RU space

in the rack directly below the chassis to allow space for the back edge to sag. A sag of up to 1/2RU (7/8”) is acceptable.

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Chapter 3 Installing the WAVE-594 and WAVE-694

Figure 3-5 Rack-mounting the Chassis

Rack Mounting and Cabling the WAVE-594 and WAVE-694

Cabling

Step 4 Verify that the chassis is securely installed in the rack.

Use the following information (see Figure 3-6) when connecting peripheral cables to the WAVE appliance.

Warning

To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors.

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Connecting Power and Booting the System

1 2

3 4 5

Figure 3-6 Cable Connections—Front

1 Console port (mini-USB) 4 10/100/1000 GE 0/1 connector

2 Console port (RJ-45) 5 External USB port

3 10/100/1000 GE 0/0 connector

Chapter 3 Installing the WAVE-594 and WAVE-694

Connecting Power and Booting the System

To connect power to your system, follow these steps:

Step 1 Review the information in the “Safety Guidelines” section on page 2-2.

Step 2 Plug a power cord into the power cord receptacle on the back of the WAVE appliance.

Step 3 Connect the other end of the power cord to a power source at your installation site.

Step 4 Power up all externally connected devices.

Step 5 Press the power control button on the front of the WAVE appliance.

The system should begin booting. Once the operating system boots, you are ready to initialize the basic software configuration. (See the software configuration guide for details.)

Note While the WAVE appliance is powering up, the green power-on LED on the front of the

appliance is on.

Checking the LEDs

3-8

When the WAVE-594 and WAVE-694 is up and running, observe the front panel LEDs (see Figure 1-1 and Table 1-1) to verify that your system is operating properly.

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

To troubleshoot using the LEDs, see Chapter 6, “Troubleshooting the System Hardware.”

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Removing or Replacing a WAVE Appliance

To remove a WAVE appliance from your network, power it down, disconnect the power cords and network cables, and physically remove the chassis from the rack.

The WAVE appliance is in constant communication with the router on your network. When the router notices that the WAVE appliance is no longer responding to it, the router stops sending requests to the WAVE appliance. This action is transparent to users. If other WAVE appliances are attached to the router, the router continues sending requests to the other WAVE appliances.

When you remove a WAVE appliance, the pages that were cached on that appliance are no longer available to the router or other WAVE appliances. You might see an increase in outgoing web traffic that might have otherwise been fulfilled by the WAVE appliance that you are removing. However, after a time, the router and other WAVE appliances redistribute the load of web traffic.

If you remove the last WAVE appliance from your network, you can also disable WAVE support on the router. However, this action is not necessary because leaving WAVE support enabled when there are no WAVE appliances attached has no effect on the router’s performance.

To replace a WAVE appliance, remove it from the network, and then install a new WAVE appliance and configure it using the same configuration parameters (IP address and so forth) that you used for the removed WAVE appliance.

Removing or Replacing a WAVE Appliance

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Removing or Replacing a WAVE Appliance

Chapter 3 Installing the WAVE-594 and WAVE-694

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CHAP T E R

Installing Hardware Options for the WAVE-594 and WAVE-694

This chapter provides basic instructions for installing hardware options in your WAVE-594 and WAVE-694. These instructions are intended for technicians who are experienced with setting up Cisco WAVE-594 and WAVE-694 hardware.

This chapter contains the following sections:

• Installing a Cisco WAVE Interface Module, page 4-1

• Replacing a Hard Disk Drive/Solid State Drive, page 4-2

• Replacing a Fan, page 4-4

• Replacing a Power Supply, page 4-5

• Installing Memory, page 4-6

Installing a Cisco WAVE Interface Module

In addition to the two onboard Gigabit Ethernet ports, the WAVE-594 and WAVE-694 can accommodate one optional Interface Module network module:

• 4-port Gigabit Ethernet Copper Bypass Interface Module

• 8-port Gigabit Ethernet Copper Bypass Interface Module

• 4-port Gigabit Ethernet Fiber Optic Bypass Interface Module

• 2-port 10 Gigabit Ethernet Fiber Optic SPF+ Interface Module

For information on the features of the Cisco WAVE Interface Modules and cabling requirements, see

Chapter 5, “WAVE Interface Modules.”

Note Interface Modules are not hot-swappable therefore it is necessary to power the system down before

installing or replacing.

Caution To maintain proper system cooling, do not operate the appliance for more than 1 minute without either

an Interface Module or a filler panel installed in the bay.

To install a Cisco Interface Module in the Interface Module slot, follow these steps:

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Replacing a Hard Disk Drive/Solid State Drive

246553

Step 1 Review the information in the “Safety Warnings and Cautions” section on page 2-1 and the “Safety

Guidelines” section on page 2-2.

Step 2 Power down the appliance.

Note You must power down the appliance before installing or removing an Interface Module. Interface

Modules are not hot-swappable.

Step 3 Locate the Interface Module slot in the appliance chassis and slide the Cisco Interface Module into the

slot until the ejector lever is seated.

To remove an Interface Module, first use the ejector lever to unlatch and then pull out the Interface Module. (See Figure 4-1.)

Figure 4-1 Interface Module—Removal

Chapter 4 Installing Hardware Options for the WAVE-594 and WAVE-694

Step 4 Power on the appliance.

Step 5 For information about connecting cables to the Cisco WAVE Interface Module ports, see Chapter 5,

“WAVE Interface Modules.”

Replacing a Hard Disk Drive/Solid State Drive

The WAVE appliance supports as many as two 2.5-inch (Small Form Factor) hard drives. The WAVE-594 supports SATA drives and the WAVE-694 supports SAS drives.

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Note The WAVE-594 supports both Solid State Drives and Hard Disk Drives. You cannot mix HDD and SSD

in the same chasis. For details about the WAVE-594 appliance specifications, see Appendix A, “Appliance Specifications”.

Hard drives are hot-swappable therefore it is not necessary to power the system down before installing or replacing.

When removing hard drives from the WAVE appliance, observe the following general guidelines:

• The system automatically sets all drive numbers.

• Drives must be the same capacity to provide the greatest storage space efficiency when drives are

grouped together into the same drive array.

Note All hard disk drives being used in the appliance must be identical.

Caution To maintain proper system cooling, do not operate the appliance for more than 1 minute without either

a hard disk drive or a filler panel installed in each bay.

Replacing a Hard Disk Drive/Solid State Drive

To replace a hard disk drive in a bay, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on page 2-1 and the “Safety

Guidelines” section on page 2-2.

Step 2 Press the button and swing the handle out. (See Figure 4-2).

Note Wait 5 seconds before removing to let the disk spin down.

Figure 4-2 Removing a Hard Disk Drive

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Step 3

After waiting 5 seconds, pull the handle to remove the drive assembly from the bay.

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Replacing a Fan

Step 4 Within one minute, insert the new drive into the same slot by aligning the replacement drive assembly

Step 5 Close the drive handle.

Step 6 Check the hard disk drive status LED after the system has booted to verify that the hard disk drive is

Step 7 Wait 1 minute and then verify that the replaced disk drive is in the Rebuilding state by using the show

Step 8 Wait until the rebuild operation is complete. A disk rebuild operation may take several hours. You can

Step 9 Use the show disk tech command in EXEC mode to verify that the firmware and BIOS information is

Chapter 4 Installing Hardware Options for the WAVE-594 and WAVE-694

with guide rails in the bay and sliding the drive assembly into the bay until it stops. Make sure that the drive is properly seated in the bay.

operating correctly. If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.

disks details command in EXEC mode.

Note The system automatically starts the rebuild operation when it detects the removal and reinsertion

of a drive that is part of the logical RAID drive.

check if the rebuild operation is complete by using the show disk details command in EXEC mode. The physical drive state will be Online and the RAID logical drive state will be Okay after the rebuild operation is completed.

correct for both hard drives.

If you have multiple disk failures and your RAID-1 logical status is Offline, you must recreate the RAID-1 array. For more information on disk removal and replacement procedures, see the Cisco Wide

Area Application Services Configuration Guide chapter named “Maintaining Your WAAS System.”

Replacing a Fan

The WAVE appliance supports six fan assemblies that are hot-swappable.

Fan assemblies can only be inserted in one orientation.

Note Fan assemblies must be inserted and can only function with the surface marked “TOP” facing up.

Caution To maintain proper system cooling, do not operate the appliance for more than 1 minute without a fan

installed in each bay.

To replace a fan assembly, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on page 2-1 and the “Safety

Guidelines” section on page 2-2.

Step 2 Disengage the fan latch and pull the fan out by the handle (see Figure 4-3).

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Figure 4-3 Fan Assembly

Replacing a Power Supply

Step 3

Within one minute, insert the new fan with the surface marked “TOP” facing up and verify that the latch is engaged.

Step 4 Check the power LED to verify that the new fan is receiving power.

Note If a fan alarm occurs and you power down the WAVE appliance to replace the fan, you must use the clear

bmc event-log global configuration command and then reboot to clear the alarm.

Replacing a Power Supply

The WAVE appliance supports two power supply assemblies that are hot-swap capable.

Power supply assemblies can only be inserted in one orientation.

Note Power supply assemblies must be inserted and can only function with the surface marked “TOP” facing

up.

Caution To maintain proper system cooling, do not operate the appliance for more than 1 minute without either

a power supply or a filler panel installed in each bay.

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To replace a power supply assembly, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on page 2-1 and the “Safety

Guidelines” section on page 2-2.

Step 2 Remove the power cord from the power supply.

Note When more than one power supply assembly is present, load-sharing is supported. If one loses

power, the second power supply takes over.

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Step 3 Disengage the latch and pull the power supply out by the handle. (See Figure 4-4.)

Chapter 4 Installing Hardware Options for the WAVE-594 and WAVE-694

Figure 4-4 Power Supply Assembly

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Step 4

Within one minute, insert the new power supply with the surface marked “TOP” facing up and verify that the latch is engaged.

Step 5 Insert the power cord into the replacement power supply.

Step 6 Check the power LED to verify that the new power supply is receiving power.

Note If a power supply alarm occurs and you power down the WAVE appliance to replace the power supply,

you must use the clear bmc event-log global configuration command and then reboot to clear the alarm.

Installing Memory

This section provides basic instructions for installing memory in your WAVE-594 and WAVE-694. It contains the following topics:

• Removing the Cover, page 4-6

• Installing Memory Modules, page 4-7

Removing the Cover

4-6

Warning

Caution To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.

Statement 1

components to cool before touching them.

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Chapter 4 Installing Hardware Options for the WAVE-594 and WAVE-694

Caution Do not operate the WAVE appliance with the access panel open or removed. Operating the WAVE

appliance in this manner results in improper airflow and improper cooling that can lead to thermal damage.

To remove the appliance cover, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on page 2-1 and the “Safety

Guidelines” section on page 2-2.

Step 2 Power off the appliance and all attached devices and disconnect all external cables and power cords.

Step 3 Remove the WAVE appliance from the rack.

Step 4 Loosen the screw on the top that secures the access panel to the WAVE appliance.

Step 5 Slide the access panel toward the front of the WAVE appliance, then lift it from the WAVE appliance.

Installing Memory

Installing Memory Modules

The WAVE-594 appliance supports either 8 GB or 12 GB of memory using 2-GB RDIMM memory modules. The WAVE-694 appliance supports either 16 GB or 24 GB of memory using 4-GB RDIMM memory modules.

Observe the following guidelines when installing additional memory:

• Use only Cisco memory upgrades in your appliance.

• BIOS detects the DIMM population and sets the system to dual-bank interleaved mode (DIMMs

installed in both banks with equal bank capacities).

Figure 4-5 shows the memory slot mapping on the system board.

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Installing Memory

Chapter 4 Installing Hardware Options for the WAVE-594 and WAVE-694

Figure 4-5 Memory Slot Mapping

A2 A1 B3 B2 B1

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Table 4-1 and Tab l e 4-2 list the RDIMM configurations available for the WAVE-594 and WAVE-694

appliance.

Table 4-1 WAVE-594 RDIMM Configurations

Slot A3 Slot A2 Slot A1 Slot B3 Slot B2 Slot B1

8 GB Memory

12 GB Memory

Table 4-2 WAVE-694 RDIMM Configurations

— 2-GB 2-GB — 2-GB 2-GB

2-GB 2-GB 2-GB 2-GB 2-GB 2-GB

Slot A3 Slot A2 Slot A1 Slot B3 Slot B2 Slot B1

16 GB Memory

24 GB Memory

— 4-GB 4-GB — 4-GB 4-GB

4-GB 4-GB 4-GB 4-GB 4-GB 4-GB

4-8

To install a Cisco memory upgrade on the WAVE-594 from 8 GB to 12 GB or on the WAVE-694 from 16 GB to 24 GB, follow these steps:

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Step 1 Power down the WAVE appliance.

Step 2 Remove the WAVE appliance from the rack.

Step 3 Remove the primary access panel (See the “Removing the Cover” section on page 4-6).

Step 4 Open the DIMM slot latches for slots A1, A2, B1, and B2 and remove the existing memory modules.

Note All existing memory must be removed and replaced by the RDIMMS contained in the Cisco

upgrade kit.

Step 5 Open the DIMM slot latches for slots A3 and B3.

Step 6 To upgrade from 8 GB to 12 GB on a WAVE-594, install a 2-GB RDIMM memory module into all six

slots. (See Figure 4-6.)

To upgrade from 16 GB to 24 GB on a WAVE-694, install a 4-GB RDIMM memory module into all six slots. (See Figure 4-6.)

Figure 4-6 Installing an RDIMM

Installing Memory

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Step 7

Step 8 Install the access panel.

Check to make sure that the DIMM latches are fully engaged in the notches.

a. Lower the access panel onto the WAVE appliance and then slide the access panel toward the back of

the WAVE appliance.

b. Tighten the screw on the top that secures the access panel to the WAVE appliance.

Step 9 Install the WAVE appliance into the rack.

For complete rack installation and removal instructions, see Chapter 3, “Installing the WAVE-594 and

WAV E -6 9 4 .”

Caution Install the appliance only in a rack cabinet with perforated doors.

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Caution Do not leave open spaces above or below an installed appliance in the rack cabinet. To help prevent

Step 10 Connect the cables and power cords. For information on connecting cables and power cords, see the

Step 11 Reboot the WAVE appliance.

Step 12 Use the show memory EXEC mode command to verify that the memory you installed is recognized by

Step 13 Repartition the disks, using the disk delete-data-partitions command, and reload.

Chapter 4 Installing Hardware Options for the WAVE-594 and WAVE-694

damage to appliance components, always install a filler panel to cover the open space and to help ensure proper air circulation. See the documentation that comes with your rack cabinet for more information.

“Rack Mounting and Cabling the WAVE-594 and WAVE-694” section on page 3-2.

the WAVE appliance.

Note Repartitioning the disks deletes all data, including all virtual blades on the hardware.

Note Repartitioning the disks is required after adding memory to reset the DRE space allocation.

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WAVE Interface Modules

This chapter describes Cisco WAVE Interface Modules and contains the following sections:

• Interface Module Descriptions, page 5-1

• Ports and LED Indicators, page 5-5

• Network Adapter Cabling Requirements, page 5-8

• Installation Scenarios and Cabling Examples for Fast Ethernet Connections, page 5-10

For information on installing an inline adapter in your WAVE-594 and WAVE-694, see the “Installing a

Cisco WAVE Interface Module” section on page 4-1.

For adapter specifications, see Table A- 2 in Appendix A.

Interface Module Descriptions

CHAP T E R

The WAVE appliance supports one optional 4-port Copper Gigabit Ethernet Interface Module, 8-port Copper Gigabit Ethernet Interface Module, 4-port Fiber Optic Gigabit Ethernet Interface Module, or 2-port SFP+ Fiber Optic 10 Gigabit Ethernet Interface Module.

This section contains the following topics:

• Gigabit Ethernet Interface Module—Copper

• Gigabit Ethernet Interface Module—Fiber Optic

• 10 Gigabit Ethernet Interface Module—Fiber Optic SFP+

• Inline Interface

Gigabit Ethernet Interface Module—Copper

The copper Gigabit Ethernet Interface Module is available in 4 or 8 ports. Both models support bypass. (See Figure 5-1 and Figure 5-2.)

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Interface Module Descriptions

Figure 5-1 Gigabit Ethernet Interface Module—4-Port Copper

Chapter 5 WAVE Interface Modules

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Figure 5-2 Gigabit Ethernet Interface Module—8-Port Copper

Gigabit Ethernet Interface Module—Fiber Optic

246687

5-2

The fiber optic Gigabit Ethernet Interface Module is available in 4 ports. This model supports bypass. (See Figure 5-3.)

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Chapter 5 WAVE Interface Modules

Figure 5-3 Gigabit Ethernet Interface Module—4-Port Fiber Optic

Interface Module Descriptions

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10 Gigabit Ethernet Interface Module—Fiber Optic SFP+

The fiber optic Gigabit Ethernet Interface Module is available in 2 ports. This model does not support bypass. (See Figure 5-4.)

Figure 5-4 Gigabit Ethernet Interface Module—2-Port Fiber Optic

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Interface Module Descriptions

Inline Interface

When you configure the WAVE appliance for inline interception mode, you can set attributes to control which interfaces are to be used over which VLANs. By default, the module operates on all inline-capable interfaces and VLANs. You can configure the inline redirection feature using the WAAS CLI or the WAAS Central Manager GUI.

Note Throughout this section, we refer to a WAVE appliance configured for inline interception mode as a

WAVE inline appliance.

The WAAS software defines two interface types: A group interface that represents an inline pair grouping and a port interface that represents the individual port. These interfaces are referred to as inlineGroup and inlinePort.

InlineGroup interfaces are numbered using the format slot/group. The slot number is the slot in which the adapter is inserted. Since there is only one slot, the slot number is always 1.

The group number starts from 0 and can go up to 4 on 8-port Interface Modules. For 4-port Interface Modules, the groups are numbered 0 and 1. Groups are numbered from left to right.

InlinePort interfaces are numbered slot/group/lan or slot/group/wan. The last attribute is the LAN or WAN designator.

For copper Interface Modules, the top row consists of WAN ports and the bottom row consists of LAN ports. For fiber Interface Modules, the ports are designated as WAN and LAN form left to right. For example, the four ports on the 4-port fiber Interface Module are designated as “W0 L0 W1 L1” in inline mode:

Chapter 5 WAVE Interface Modules

• W0—InlineGroup 1/0/WAN

• L0—InlineGroup 1/0/LAN

• W1—InlineGroup 1/1/WAN

• L1—InlineGroup 1/1/LAN

The inline network adapter also includes an onboard programmable watch dog timer (WDT) controller that allows you to set the time to wait after a failure event, such as a power outage or a kernel crash, before the unit begins to operate in mechanical bypass mode. This can be configured using the inline failover timeout global configuration command:

(config)# inline failover timeout ?

<1-1> 1 second <25-25> 25 seconds <5-5> 5 seconds

In mechanical bypass mode, the traffic is bridged between the LAN and WAN ports of each group. Mechanical bypass mode prevents the WAVE appliance from becoming a single point of failure and allows traffic to continue to flow between the router and the client while it passes through an unresponsive WAVE appliance without being processed.

For more information about configuring the inline network adapter, see the Cisco Wide Area Application

Services Configuration Guide.

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Chapter 5 WAVE Interface Modules

Ports and LED Indicators

Figure 5-5 shows the 4-port Copper Gigabit Ethernet Interface Module port numbers, interface

designations, and LEDs. Figure 5-6 shows the same information for the 8-port adapter.

Figure 5-5 4-Port Copper Gigabit Ethernet Interface Module—Port Numbering and LEDs

4 PORT BYPASS

Status

1 2

GE 0/1

GE 2/3

Ports and LED Indicators

246548

Figure 5-6 8-Port Copper Gigabit Ethernet Interface Module—Port Numbering and LEDs

8 Port GE Copper Inline

Status

GE 0/1 GE 2/3 GE 4/5 GE 6/7

Status

246548

1 2 2

The Interface Module has an LED that corresponds to each port. Tab l e 5-1 describes the LEDs.

Table 5-1 Copper Interface Module—Power and Status LEDs

LED Name Color State Description

1 Interface Module

power LED

Green On Interface Module is receiving power.

— Off Interface Module is not installed or a power

supply failure has occurred.

2 Bypass status Green Normal Indicates the inline port pair is in interception

mode.

Amber Bypass Indicates the inline port pair is in bypass

mode.

— Off No activity exists.

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Figure 5-7 shows the Gigabit Ethernet ports and LEDs for the 4-port and 8-port Copper Interface

Module.

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Ports and LED Indicators

Chapter 5 WAVE Interface Modules

Figure 5-7 Copper Interface Module—Gigabit Ethernet LEDs

Link/Activity

LED

Speed LED

330210

Table 5-2 describes the Gigabit Ethernet port LEDs.

Table 5-2 Copper Interface Module—Gigabit Ethernet LEDs

Name Color State Description

NIC link/activity Green On Link exists.

Green Blinking Activity exists.

— Off No link detected.

NIC speed — Off 10Mbps connection.

Green On 100Mbps connection.

Yellow On 1000Mbps connection.

Figure 5-8 shows the 4-port Fiber Optic Gibabit Ethernet Interface Module port numbers, interface

designations, and LEDs.

Figure 5-8 4-Port Fiber Optic Gigabit Ethernet Interface Module—Port Numbering and LEDs

GE 0 GE 1 GE 2 GE 3

A Status A Status A Status A Status

4 Port GE SX Inline

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1 2 3

The Interface Module has an LED that corresponds to each port. Table 5 - 3 describes the LEDs.

Table 5-3 Fiber Optic Interface Module—Power and Status LEDs

LED Name Color State Description

1 Interface Module

power LED

Green On Interface Module is receiving power.

— Off Interface Module is not installed or a power

supply failure has occurred.

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Table 5-3 Fiber Optic Interface Module—Power and Status LEDs

2 Activity Green On Link exists.

3 Bypass status Green Normal Indicates the inline port pair is in interception

Figure 5-9 shows the 2-port Fiber Optic 10 Gibabit Ethernet SFP+ Interface Module port numbers,

interface designations, and LEDs.

Figure 5-9 2-Port Fiber Optic 10 Gigabit Ethernet SFP+ Interface Module—Port Numbering and

Ports and LED Indicators

Green Blinking Transmitting.

— Off No link detected.

mode.

Amber Bypass Indicates the inline port pair is in bypass

mode.

LEDs

2 3

2 Port 10GE SFP+

AS AS

10GE 0

10GE 1

246551

1 4

Note The 2-Port Fiber Optic 10 Gigabit Ethernet SFP+ Interface Module does not support mechanical bypass.

The Interface Module has an LED that corresponds to each port. Tab l e 5-4 describes the LEDs.

Table 5-4 Inline Network Adapter LEDs

LED Name Color State Description

1 Interface Module

Power LED

Green On Interface Module is receiving power.

— Off Interface Module is not installed or a power

supply failure has occurred.

2 Activity — Off No link is detected.

Green On Link is detected.

Green Blinking Transmitting.

Yellow On Interface Module is administratively shut

down.

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Network Adapter Cabling Requirements

Table 5-4 Inline Network Adapter LEDs (continued)

LED Name Color State Description

3 Speed — Off No link is detected.

Green On 10 Gigabit Ethernet connection.

Yellow On 1 Gigabit Ethernet connection.

Network Adapter Cabling Requirements

Gigabit Ethernet—Copper

The Interface Module ships with two types of cables: crossover and straight-through. When you connect the WAVE inline network adapter, the cable that you use depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the types of devices (DCE or DTE) being connected.

Chapter 5 WAVE Interface Modules

Note You must retain the same link speed from one end of the connection to the other end. Inline adapter

interfaces are able to autonegotiate link speeds. If you configure any of your connecting interfaces for Fast Ethernet (whether on a switch or a router), your WAVE inline adapter uses Fast Ethernet. If you configure any of your connecting interfaces for Gigabit Ethernet, your WAVE inline adapter uses Gigabit Ethernet. Speed and duplex settings are port specific so that two inline ports can negotiate different speeds independently.

If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet, you can use either straight-through cables, crossover cables, or any combination of the two cable types, regardless of the type of device. However, for consistency, we recommend that you use straight-through cables for all Gigabit Ethernet connections.

Table 5-5 shows the cable requirements for WAVE appliance and non-WAVE appliance connections

when you are using Gigabit Ethernet end to end.

Table 5-5 Cable Requirements for WAVE Connections Using Gigabit Ethernet

Connection Required Cable

Switch to switch (no WAVE) Crossover or straight-through

Switch to router (no WAVE) Crossover or straight-through

Router to router (no WAVE) Crossover or straight-through

Switch to WAVE and

WAVE to Router

Switch to WAVE and

WAVE to Switch

Router to WAVE and

WAVE to Router

WAVE to WAVE Crossover or straight-through

Crossover or straight-through

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Some switches support automatic medium-dependent interface crossover (MDIX). You can configure MDIX by using the mdix auto global configuration switch command. If your switch supports MDIX, you do not need to follow these cabling rules because MDIX automatically adjusts transmit and receive pairs when an incorrect cable type (crossover or straight-through) is installed on a 10/100 Fast Ethernet port. However, when you configure MDIX, you must also configure the port to use autosense (not manual selection of speed/duplex).

Caution If you are connecting to Fast Ethernet ports on both the LAN and the WAN sides of the WAVE inline

appliance, you must consider the types of devices that are being connected, and you must use the correct cables. You must follow these cabling instructions for the inline network adapter to work properly. (See

Table 5-6. For illustrations and examples, see the “Installation Scenarios and Cabling Examples for Fast Ethernet Connections” section on page 5-10.)

To connect the inline network adapter using the correct cables for Fast Ethernet connections, follow these steps:

Step 1 Determine the type of cable that you would use for a direct connection between your two end devices

(without a WAVE inline network appliance connected between them) by using the following standard cabling rules:

• When you are directly connecting two network devices that are similar, such as two switches, use a

crossover cable.

• When you are directly connecting two network devices that are different, such as a switch and router,

use a straight-through cable.

Network Adapter Cabling Requirements

Note Because the inline network adapter has an internal crossover connection that becomes active

when the InlineGroup interface is placed in mechanical bypass mode, you must decide which cable you would use to connect the two network devices directly, and then you must install the other cable type (on one side, usually the WAN side of the inline appliance) instead.

Table 5-6 shows the cable requirements for WAVE and non-WAVE connections when you are using Fast

Ethernet end to end.

Table 5-6 Cable Requirements for WAVE Connections Using Fast Ethernet

Connection Required Cable

Switch to switch (no WAVE) Crossover

Switch to router (no WAVE) Straight-through

Router to router (no WAVE) Crossover

Switch to WAVE and

WAVE to Router

Switch to WAVE and

WAVE to Switch

Router to WAVE and

WAVE to Router

Straight-through

Crossover

Straight-through

WAVE to WAVE Crossover

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Step 2 Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAVE inline appliance by using

the following cable types:

• On the LAN side of the connection, use a straight-through cable between the WAVE inline appliance

and the network device.

• On the WAN side of the connection, use the cable that is different from the cable that you would use

to connect the two network devices directly (as determined in Step 1).

For example, if you are connecting a router and a switch (two different devices) through the WAVE inline appliance, use a straight-through cable on the LAN side of the connection and use a crossover cable on the WAN side of the connection. (If you were connecting the two different devices directly, you would use a straight-through cable, so use the crossover cable instead.)

If you are connecting two switches (or two similar devices), use straight-through cables on both the LAN and the WAN sides of the WAVE inline appliance.

Figure 5-10 through Figure 5-12 show which cables to use for the WAVE LAN and WAN

connections between Fast Ethernet ports.

Chapter 5 WAVE Interface Modules

Gigabit Ethernet—Fiber Optic

The following three SFP+ pluggable transceiver modules are supported for use with the 2-port Fiber Optic 10 Gigabit Ethernet Interface Module:

• SFP-10G-SR—Short range fiber xcvr

• SFP-H10G-CU3M— Three meter captive copper cable with xcvrs

• SFP-H10G-CU5M— Five meter captive copper cable with xcvrs

Transceivers not supported will be rejected by the software.

For fiber cable length reach and IEEE standards for the supported transceivers, refer to the pluggable 10G optics data sheet on Cisco.com:

http://www.cisco.com/en/US/prod/collateral/modules/ps5455/data_sheet_c78-455693.html

Optical reach is 137 m (449 ft) to any individual port. This allows for a total of 274 m (899 ft) when operating in bypass mode.

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

WAVE appliances can be installed physically between two network devices (such as the branch office router and branch office LAN switch) by connecting the WAVE inline network adapter ports to the network devices using the proper cables.

5-10

If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet, you can use either straight-through cables, crossover cables, or any combination of the two cable types, regardless of the type of device. This section shows cabling examples for Fast Ethernet connections only, because Fast Ethernet has specific cabling requirements.

The inline network adapter has four ports that are divided into two inline groups (see the “Ports and LED

Indicators” section on page 5-5). The WAVE appliance can be physically placed inline between two

distinct network paths, creating redundant WAN links. (See Figure 5-10.)

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Chapter 5 WAVE Interface Modules

MGMT

243288

WAVE

WAN

Router A

Router B

LAN switch

Two WAVE appliances with inline network adapters can also be installed back-to-back in a serial fashion between two network devices for failover purposes. In this serial cluster configuration, if one WAVE appliance fails, the other WAVE appliance can provide optimization. (See Figure 5-11.)

Note When you connect two WAVE inline appliances to each other serially, always use a crossover cable

between the two WAVE appliances. (See Figure 5-12.)

Figure 5-10 Cabling for a Single Inline WAVE Appliance with Redundant WAN Connections

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

1 Connection: Management

Gigabit Ethernet: 1/0

Cable type: Straight-through (recommended)

3 Connection: WAVE to LAN switch

(using InlineGroup 1/1)

Fast Ethernet: LAN1 (InlinePort 1/1/lan)

Cable type: Straight-through

5 Connection: WAVE to WAN router B

(using InlineGroup 1/1)

Fast Ethernet: WAN1 (InlinePort 1/1/wan)

Cable type: Crossover

2 Connection: WAVE to LAN switch

(using InlineGroup 1/0)

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

4 Connection: WAVE to WAN router A

(using InlineGroup 1/0)

Fast Ethernet: WAN0 (InlinePort 1/0/wan)

Cable type: Crossover

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

MGMT

243289

WAVE1

WAN

Router B

WAVE2

LAN switch

31 2

0123

LINK/ACT

100

1000

BYPASS

0123

LINK/ACT

100

1000

BYPASS

243290

WAVE1 inline adapter

WAVE2 inline ada

WAN

Router

LAN switch

Figure 5-11 Cabling for Serial Cluster Inline WAVEs with a Single WAN Connection

Chapter 5 WAVE Interface Modules

1 Connection: WAVE 1 to LAN switch

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

3 Connection: WAVE 2 to WAN router

Fa s t E t h e r n e t : WAV E 2 WA N 0 (InlinePort 1/0/wan)

Cable type: Crossover

Figure 5-12 Cabling Between Two Inline WAVEs

2 Connection: WAVE 1 to WAVE 2

Fast Ethernet: WAVE1 WAN0 (InlinePort 1/0/wan) to WAVE 2 LAN0 (InlinePort 1/0/lan)

Cable type: Crossover

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

1 Connection: WAVE 1 to LAN switch

Fast Ethernet: WAVE 1 LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

3 Connection: WAVE 2 to WAN router

Fa s t E t h e r n e t : WAV E 2 WA N 0 (InlinePort 1/0/wan)

Cable type: Crossover

2 Connection: WAVE 1 to WAVE 2

Fa s t E t h e r n e t : WAV E 1 WA N 0 (InlinePort 1/0/wan) to WAVE 2 LAN0 (InlinePort 1/0/lan)

Cable type: Crossover

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Chapter 5 WAVE Interface Modules

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CHAP T E R

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify some common problems that might occur with your WAVE-594 and WAVE-694.

This chapter contains the following sections:

• Identifying System Problems, page 6-1

• Checking Connections and Switches, page 6-2

• Troubleshooting the Ethernet Controller, page 6-2

• Undetermined Problems, page 6-4

• Problem-Solving Tips, page 6-5

• Error Symptoms, page 6-6

Use the information in this chapter to determine whether a problem originates with the hardware or the software. For further assistance, contact your Cisco customer service representative.

Note When console redirection is enabled (it is disabled by default), all the tests available from a keyboard

are accessible through the console connection as well. (Mouse support, however, is not available through the console connection.)

Caution Customer-replaceable components include the WAVE Interface Modules, hard disk drives, power supply

assemblies, fans, and memory. All other components that are not orderable as spare hardware options can only be replaced by a qualified service technician. Once you have identified a faulty component, contact the Cisco Technical Assistance Center (TAC).

Identifying System Problems

To identify system problems, follow these steps:

Step 1 Check the power LED.

Step 2 Check the system fault LED (see System fault LED, page 1-3). If the status is yellow, check for alarms

using the show alarms command.

Step 3 Power down the appliance and all external devices.

Step 4 Check all cables and power cords. (See the “Checking Connections and Switches” section on page 6-2.)

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Checking Connections and Switches

Step 5 Power up the appliance.

Step 6 If the self-diagnostic programs were completed successfully and you still suspect a problem, see the

“Undetermined Problems” section on page 6-4.

Step 7 Check the system error log to see if an error was recorded by the system.

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the chassis or other external equipment. A quick check of all the switches, controls, and cable connections can easily solve these problems. (See Figure 1-1 for the location of front panel controls and indicators. See Figure 1-3 for the location of back panel connectors on the system.)

To check all the connections and switches, follow these steps:

Step 1 Power down the system. Disconnect all the power cables from their electrical outlets.

Step 2 If the system is connected to a power strip (or power distribution unit), turn the power strip off and then

on again.

If the power strip is receiving power go to Step 5.

Chapter 6 Troubleshooting the System Hardware

If the power strip is not receiving power go to Step 3.

Step 3 Plug the power strip into another electrical outlet.

If the power strip is receiving power, the original electrical outlet probably does not function. Use a different electrical outlet.

If the power strip is not receiving power go to Step 4.

Step 4 Plug a system that you know works into the electrical outlet.

If the system receives power, the power strip is probably not functioning properly. Use another power strip.

If the system does not receive power, go to Step 5.

Step 5 Reconnect the system to the electrical outlet or power strip.

Make sure that all connections fit tightly together.

Step 6 Power up the system.

If the problem is resolved, the connections were loose. You have fixed the problem.

If the problem is not resolved, call your customer service representative. (See the “Obtaining

Documentation and Submitting a Service Request” section on page xiv.)

Troubleshooting the Ethernet Controller

6-2

This section provides troubleshooting information for problems that might occur with the 10/100/1000-Mbps Ethernet controller.

This section contains the following topics:

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Chapter 6 Troubleshooting the System Hardware

• Network Connection Problems, page 6-3

• Ethernet Controller Troubleshooting Chart, page 6-3

Network Connection Problems

If the Ethernet controller cannot connect to the network, check the following conditions:

• Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps, you must use Category 5 or higher cabling.

• Determine whether the switch or device to which the WAVE appliance is connected supports

autonegotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the switch.

• Check the Ethernet controller LEDs on the appliance back panel. (See Figure 1-2.)

These LEDs indicate whether a problem exists with the connector, cable, or switch:

Troubleshooting the Ethernet Controller

–

The Ethernet link status LED is on when the Ethernet controller receives a link pulse from the switch. If the LED is off, there might be a defective connector or cable or a problem with the switch.

–

The Ethernet activity LED is on when the Ethernet controller sends or receives data over the Ethernet network. If the Ethernet activity LED is off, make sure that the switch and network are operating and that the correct device drivers are installed.

Ethernet Controller Troubleshooting Chart

Table 6-1 lists solutions to 10/100/1000-Mbps Ethernet controller problems.

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Undetermined Problems

Table 6-1 Ethernet Troubleshooting Chart

Ethernet Controller Problem Actions

Ethernet link status LED does not work.

The Ethernet activity LED does not work.

Check the following:

• Make sure that the switch to which the WAVE appliance is connected is

powered on.

• Check all connections at the Ethernet controller and the switch.

• Use another port on the switch.

• If the switch does not support autonegotiation, manually configure the

Ethernet controller to match the switch.

(Both sides of the connection must be set the same. Mixing autonegotiation and hard-coded configurations will result in half duplex, which causes a CRC error on the interface.)

• If you manually configured duplex mode, make sure that you also

manually configure the speed.

Check the following:

• The network might be idle. Try sending data from this appliance.

Chapter 6 Troubleshooting the System Hardware

Data is incorrect or sporadic.

The Ethernet controller stopped working without apparent cause.

Undetermined Problems

Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative.

• Check all connections at the Ethernet controller and the switch.

• Use another port on the switch.

Check the following:

• Make sure that you are using Category 5 or higher cabling when operating

the appliance at 100 Mbps or 1000 Mbps.

• Make sure that the cables do not run close to noise-inducing sources such

as fluorescent lights.

• Make sure the RJ-45 jack is securely latched (avoid cables with broken

latches).

Check the following:

• Try a different connector on the switch.

• If you suspect the adapter is faulty, contact the Cisco Technical Assistance

Center (TAC).

6-4

Note Damaged data in CMOS can cause undetermined problems.

Note Damaged data in BIOS code can cause undetermined problems.

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Chapter 6 Troubleshooting the System Hardware

Check the system LEDs for the power supplies (see the “Back Panel Components and LEDs” section on

page 1-4). If the LEDs indicate the power supplies are working correctly, follow these steps:

Step 1 Power down the appliance.

Step 2 Be sure the appliance is cabled correctly.

Step 3 Remove or disconnect the following devices (one at a time) until you find the failure (power up the

appliance and reconfigure it each time):

• Any non-Cisco devices

• Surge suppressor device (on the appliance)

• Each Cisco Interface Module

• Disk drives

Note Any component that is internal to the appliance must be serviced by trained and qualified

personnel. Contact your customer service representative.

Step 4 Power up the appliance. If the problem remains, contact Cisco TAC.

Problem-Solving Tips

Note If the problem goes away when you remove a device from the system, and replacing that device

does not correct the problem, contact Cisco TAC.

Note If you suspect a networking problem and all the system tests pass, check if there is a network

cabling problem external to the system.

Problem-Solving Tips

Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in identifying the problems. If possible, have this information available when requesting technical assistance.

• Machine type and model

• Hardware upgrades

• Failure symptom

–

What, when, where; single or multiple systems?

–

Is the failure repeatable?

–

Has this configuration ever worked?

–

If it has been working, what changes were made before it failed?

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–

Is this the original reported failure?

• Hardware configuration

–

Print (print screen) configuration currently in use

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Error Symptoms

–

• WAAS system software type and version level

To eliminate confusion, identical systems are considered identical only if they meet all these conditions:

• Are the exact machine type and models

• Have the same BIOS level

• Have the same devices or attachments in the same locations

• Have the same cabling

• Have the same WAAS software versions and levels

• Have the same configuration options set in the system

• Have the same setup for the operating system control files

Comparing the configuration and software setup in working and nonworking systems might help to resolve the problem.

Error Symptoms

Chapter 6 Troubleshooting the System Hardware

BIOS level

You can use the error symptom tables to find solutions to problems that have definite symptoms.

In the following tables (Table 6- 2 to Ta ble 6- 8 ), the first entry in the “Cause and Action” column is the most likely cause of the symptom.

Table 6-2 Hard Disk Drive Problems

Symptom Cause and Action

Hard disk drive stops responding during system startup.

1. Remove the hard disk drive that stopped responding and try

starting the appliance again.

2. If the system starts successfully, the drive that you removed needs

to be replaced.

A hard disk drive was not

Reseat all hard disk drives and cables. detected while the operating system was being started.

Table 6-3 General Problems

Symptom Cause and Action

Problems such as broken cover

Broken component. Call your customer service representative. latch or indicator LEDs not working.

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Chapter 6 Troubleshooting the System Hardware

Table 6-4 Intermittent Problems

Symptom Cause and Action

A problem occurs only occasionally and is difficult to detect.

Table 6-5 Memory Problems

Symptom Cause and Action

The amount of system memory displayed is less than the amount of physical memory installed.

Error Symptoms

1. Verify the following items:

a. All cables and cords are connected securely to the rear of the

appliance and attached hardware options.

b. When the appliance is powered on, air is flowing from the

rear of the appliance at the fan grille. If there is no airflow, the fans are not working. This causes the appliance to overheat and shut down.

2. Check the system error log.

3. See the “Undetermined Problems” section on page 6-4.

1. Verify the system fault LED is not lit on the front panel.

2. Verify the correct number of DIMMS are present (including serial

numbers) using the show hardware command.

3. Check for memory alarms using the show alarms command.

Table 6-6 Hardware Option Problems

Symptom Cause and Action

A hardware option that was just installed does not work.

1. Verify the following items:

a. The hardware option is designed for the appliance.

b. You followed the installation instructions that came with the

hardware option.

c. The hardware option is installed correctly.

d. You have not loosened any other installed hardware options

or cables.

2. Check the hardware option that you just installed.

A hardware option that used to work does not work now.

1. Verify that all of the hardware options and cable connections are

secure.

2. Check for a failing hardware option and replace it if necessary.

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Error Symptoms

Table 6-7 Power Problems

Symptom FRU or Action

The power-control button does not work (the appliance does not start).

Note The power-control

button will not function until 20 seconds after the appliance has been connected to power.

The appliance does not power down.

The appliance unexpectedly shuts down, and the LEDs on the operator information panel are not lit.

1. Verify the following items:

a. The power cables are properly connected to the appliance.

b. The electrical outlet functions properly.

2. If you just installed a hardware option, remove it, and restart the

appliance.

3. See the “Undetermined Problems” section on page 6-4.

1. Turn off the appliance by pressing the power-control button for 5

seconds.

2. Restart the appliance.

3. If the power-control button does not work, disconnect the power

cord for 20 seconds. Reconnect the power cord and restart the appliance.

See the “Undetermined Problems” section on page 6-4.

Chapter 6 Troubleshooting the System Hardware

Table 6-8 Console Port Problems

Symptom FRU or Action

A console connection does not work. For more information about the console port, see the

“Console Port Connector” section on page 1-6.

1. Verify that the console device is connected to the correct port (see

the “Console Port Connector” section on page 1-6).

2. If using the mini-USB console port, verify that the driver has been

installed (see the “Console Port Connector” section on page 1-6).

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WAVE-594 and WAVE-694 Hardware Specifications

This appendix provides hardware specifications for the WAVE-594 and WAVE-694 appliance. It contains the following sections:

• Appliance Specifications, page A-1

• Interface Module Specifications, page A-3

Appliance Specifications

Table A - 1 provides a summary of the features and specifications of the WAVE-594 and WAVE-694.

Table A-1 WAVE-594 and WAVE-694 Features and Specifications

APPENDIX

Specification Description

Microprocessor

Memory

Mass storage WAVE-594

Fans

Expansion slots

• 1 Intel Xeon Quad-Core Processor X3430, or

1 Intel Xeon Quad-Core Processor X3450

• 2.4 GHz and 2.67 GHz respectively

• 8 MB cache

• 8 GB to 24 GB ECC DDR3 SDRAM (RDIMM) 1333MT/s

• 1 500-GB SATA hard disk drive or

RAID-1 array with two 500-GB SAS hard disk drives OR

• 1 400-GB SATA Solid State Drive (SSD)or

RAID-1 array with two 400-GB SATA SSD

WAVE-694

• RAID-1 array with two 600-GB SAS hard disk drives

• 6 externally accessible, hot-plug fans

• 1 Interface Module Slot for Cisco Interface Modules

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A-1

Appliance Specifications

Table A-1 WAVE-594 and WAVE-694 Features and Specifications (continued)

Appendix A WAVE-594 and WAVE-694 Hardware Specifications

Specification Description

Dimensions • Height: 42 mm (1.69 in)

• Depth: 516 mm (20.33 in); includes power supply handles

• Width: 429 mm (16.89 in)

Weight Maximum Weight (no carton): 10.21 kg (22.51 lb)

(Includes the weight of one Cisco Interface Module, one power supply, and two hard disk drives.)

Electrical Input Requirements

BTU Rating 1808 BTU/hr Maximum

Power supply output

• Range Line Voltage: 90 to 132 VAC, 180 to 264 VAC

• Maximum Rated Input Current: 5 A - 2.5 A (100 - 240VAC)

• Rated Input Frequency: 47 to 63 Hz

• Maximum Real Input Power: 530W total (shared load when

redundant

• Rated steady-state power: 450 W (across input of 100 - 240 VAC)

• Efficiency: Minimum of 85% at 100% electrical load

Acoustic noise

Environment

1. Electrical input specifications apply at 23 ºC (73.4 ºF).

2. Levels are A-weighted sound pressures measured in a 23 ºC (73.4 ºF) ambient environment. Measurements were made per ISO 7779 (ECMA 74; ANSI S12.10) methods and are declared per ISO 9296 (ECMA 109).

3. All temperature ratings shown are for sea level to 1,000 meters (3,281 ft) with de-rating of maximum temperature for increase in altitude. If operating location is above 1,000 meters (3,281 feet), deduct 3 ºC (5.4 ºF) from the maximum operating temperature for each additional 1,000 meters (3,281 ft).

• Idle: 43.9 dBA

• Operating (70% load): 46.9 dBA

• Air temperature:

–

Operating3: 0 to 40 °C (32 to 104 °F)

–

Non-operating: –30 to 60 °C (–22 to 140 °F)

• Humidity:

–

Operating: 10% to 90% RH (non-condensing)

–

Nonoperating: 5% to 95% RH (non-condensing)

• Altitude:

–

Operating: 3,050 m (10,000 ft)

–

Nonoperating: 4572 m (15,000 ft)

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Appendix A WAVE-594 and WAVE-694 Hardware Specifications

Interface Module Specifications

Table A - 2 describes the Interface Module technical and general specifications.

Table A-2 Inline Network Adapter Specifications

Specification Description

Copper Gigabit Ethernet Bypass (4-port and 8-port)

IEEE standard Gigabit Ethernet, 1000BASE-T, IEEE 802.3-2000

Fast Ethernet, 100BASE-T, IEEE 802.3-2000

Ethernet, 10BASE-T, IEEE 802.3-2000

Duplex Supports both half-duplex and full-duplex operation in all operating

speeds

Autonegotiation Autonegotiates between full-duplex and half-duplex operations and

between 1000 Mbps, 100 Mbps, and 10 Mbps speeds

Data transfer rate 1000 Mbps, 100 Mbps, and 10 Mbps speeds per port in half-duplex

mode

2000 Mbps, 200 Mbps, and 20 Mbps speeds per port in full-duplex mode

Ports 4-Port Interface Module: 4 × RJ-45 socket connectors

Interface Module Specifications

8-Port Interface Module: 8 × RJ-45 socket connectors

Fiber Optic Gigabit Ethernet Bypass (4-port)

IEEE standard Gigabit Ethernet, 1000BASE-SX, IEEE 802.3-2000

Duplex Supports full-duplex only

Optical reach 137 m (449 ft) to any individual port to account for 274 m (899 ft) total

when operating in bypass mode

Data transfer rate 2000 Mbps

Ports 4 Fixed LC Duplex Connectors

SFP+ 10 Gigabit Ethernet (2-port)

IEEE standard The Cisco 10 Gigabit Ethernet Interface Module for WAAS only

supports Cisco pluggable optical transceiver modules. Consult the following data sheet URL for supported modules:

Cisco 10GBASE SFP+ Modules

Duplex Supports full-duplex only

Autonegotiation Autonegotiates pluggable transceiver type 1 Gbps or 10 Gbps

Data transfer rate 2000 Mbps and 20,000 Mbps

Ports 2-Port Interface Module: 2 Pluggable SFP/SFP+ sockets

Optical reach Varies per module type. Consult the following data sheet URL for

supported modules:

Cisco 10GBASE SFP+ Modules

General Technical Specifications

Dimensions 38 mm (1.5 in) H x 121 mm (4.75 in) W x 264 mm (10.38 in) D

Weight 0.73 kg to 0.91 kg (1.61 lb to 2.01 lb)

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Interface Module Specifications

Table A-2 Inline Network Adapter Specifications (continued)

Specification Description

Operating humidity 10 to 90% RH (non-condensing)

Operating temperature 0 to 40 ºC (32 to 104 ºF)

Operating altitude 3,050 m (10,000 ft)

Non-operating temperature -30 to 60 ºC (-22 to 140 ºC)

Non-operating humidity 5 to 95% RH (non-condensing)

Non-operating altitude 4,572 m (15,000 ft)

Appendix A WAVE-594 and WAVE-694 Hardware Specifications

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Maintaining the WAVE-594 and WAVE-694

Proper use of preventive maintenance procedures can keep the WAVE-594 and WAVE-694 in good operating condition and minimize the need for costly, time-consuming service procedures. This chapter contains maintenance procedures that you should perform regularly.

This chapter covers the tasks required for maintaining a WAVE-594 and WAVE-694 or a WAVE-594 and WAVE-694 farm:

• Maintaining Your Site Environment, page B-1

• Using Power Protection Devices, page B-5

Maintaining Your Site Environment

An exhaust fan in the power supply cools the power supply and system by drawing air in through various openings in the system and blowing it out the back. However, the fan also draws dust and other particles into the system, causing contaminant buildup, which results in an increase in the system’s internal temperature and interferes with the operation of various system components.

To avoid these conditions, we recommend keeping your work environment clean to reduce the amount of dust and dirt around the system, thereby reducing the amount of contaminants drawn into the system by the power supply fan.

APPENDIX

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This section discusses various environmental factors that can adversely affect system performance and longevity.

• Temperature, page B-2

• Humidity, page B-2

• Altitude, page B-2

• Dust and Particles, page B-3

• Corrosion, page B-3

• Electrostatic Discharge, page B-3

• Electromagnetic and Radio Frequency Interference, page B-4

• Magnetism, page B-4

• Shock and Vibration, page B-4

• Power Source Interruptions, page B-5

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

B-1

Maintaining Your Site Environment

Temperature

Appendix B Maintaining the WAVE-594 and WAVE-694

Temperature extremes can cause a variety of problems, including premature aging and failure of chips or mechanical failure of appliances. Extreme temperature fluctuations can cause chips to become loose in their sockets and can cause expansion and contraction of disk drive platters, resulting in read or write data errors.

To minimize the negative effects of the temperature on system performance, follow these guidelines:

• Ensure that the system is operated in an environment that does not exceed 0 to 40ºC (32 to 104ºF)

in either direction. The upper end of operating temperature above applies up to an altitude of 1,000 meters (3,281 feet) and then subtract 3ºC for each additional 1,000 meters up to a maximum operational altitude of 3,000 meters (9,843 feet).

• Ensure that the system has adequate ventilation. Do not place it within a closed-in wall unit or on

top of cloth, which can act as insulation. Do not place it where it will receive direct sunlight, particularly in the afternoon. Do not place it next to a heat source of any kind, including heating vents during winter.

Adequate ventilation is particularly important at high altitudes. System performance may not be optimum when the system is operating at high temperatures as well as high altitudes.

• Make sure that all slots and openings on the system remain unobstructed,

especially the fan vent on the back of the system.

• Clean the system at regular intervals to avoid any buildup of dust and debris, which can cause a

system to overheat.

Humidity

Altitude

• If the system has been exposed to abnormally cold temperatures, allow a 2-hour warm-up period to

bring it up to a normal operating temperature before turning it on. Failure to do so may cause damage to internal components, particularly the hard disk drives.

• If intermittent system failures are noticed, try reseating any socketed chips, which might have

become loose because of temperature fluctuations.

High-humidity conditions can cause moisture migration and penetration into the system. This moisture can cause corrosion of internal components and degradation of properties such as electrical resistance and thermal conductivity. Extreme moisture buildup inside the system can result in electrical shorts, which can cause serious damage to the system.

Each system is rated to operate at 10 to 90 percent non-condensing relative humidity. Buildings in which climate is controlled by air conditioning in the warmer months and by heat during the colder months usually maintain an acceptable level of humidity for system equipment. However, if a system is located in an unusually humid location, a dehumidifier can be used to maintain the humidity within an acceptable range.

Operating a system at high altitude (low pressure) reduces the efficiency of forced and convection cooling and can result in electrical problems related to arcing and corona effects. This condition can also cause sealed components with internal pressure, such as electrolytic capacitors, to fail or perform at reduced efficiency.

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Appendix B Maintaining the WAVE-594 and WAVE-694

Each system is designed to operate at a maximum altitude of 3000 meters (9,843 feet) with some de-rating of maximum operating temperature (see Appendix A, “WAVE-594 and WAVE-694 Hardware

Specifications”) and can be stored at a maximum altitude of 4572 meters (15,000 feet).

Dust and Particles

A clean operating environment can greatly reduce the negative effects of dust and other particles, which act as insulators and interfere with the operation of a system’s mechanical components. In addition to regular cleaning, you should follow these guidelines to deter contamination of the system equipment:

• Do not permit smoking anywhere near the system.

• Do not permit food or drink near the system.

• Use dust covers when the system is not in use.

• Close windows and outside doors to keep out airborne particles.

Corrosion

Maintaining Your Site Environment

The oil from a person’s fingers or prolonged exposure to high temperature or humidity can corrode the gold-plated edge connectors and pin connectors on various devices in the system. This corrosion on system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits.

To prevent corrosion, you should avoid touching contacts on boards and cards. Protecting the system from corrosive elements is especially important in moist and salty environments, which tend to promote corrosion. Also, as a further deterrent to corrosion, the system should not be used in extreme temperatures, as explained in the “Temperature” section on page B-2.

Electrostatic Discharge

Electrostatic discharge (ESD) results from the buildup of static electricity on the human body and certain other objects. This static electricity is often produced by simple movements such as walking across a carpet. ESD is a discharge of a static electrical charge that occurs when a person whose body contains such a charge touches a component in the system. This static discharge can cause components, especially chips, to fail. ESD is a problem particularly in dry environments where the relative humidity is below 50 percent.

To reduce the effects of ESD, you should observe the following guidelines:

• Wear a grounding wrist strap. If a grounding wrist strap is unavailable, touch an unpainted metal

surface on the chassis periodically to neutralize any static charge.

• Keep components in their antistatic packaging until they are installed.

• Avoid wearing clothing made of wool or synthetic materials.

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B-3

Appendix B Maintaining the WAVE-594 and WAVE-694

Maintaining Your Site Environment

Electromagnetic and Radio Frequency Interference

Electromagnetic interference (EMI) and radio frequency interference (RFI) from a system can adversely affect devices such as radio and television (TV) receivers operating near the system. Radio frequencies emanating from a system can also interfere with cordless and low-power telephones. Conversely, RFI from high-power telephones can cause spurious characters to appear on the system’s monitor screen.

RFI is defined as any EMI with a frequency above 10 kilohertz (kHz). This type of interference can travel from the system to other devices through the power cable and power source or through the air like transmitted radio waves. The Federal Communications Commission (FCC) publishes specific regulations to limit the amount of EMI and RFI emitted by computing equipment. Each system meets these FCC regulations.

To reduce the possibility of EMI and RFI, follow these guidelines:

• Operate the system only with the system cover installed.

• Ensure that the screws on all peripheral cable connectors are securely fastened to their

corresponding connectors on the back of the system.

• Always use shielded cables with metal connector shells for attaching peripherals to the system.

Magnetism

Because they store data magnetically, hard disk drives are extremely susceptible to the effects of magnetism. Hard disk drives should never be stored near magnetic sources such as the following:

• Monitors

• TV sets

• Printers

• Telephones with real bells

• Fluorescent lights

Shock and Vibration

Excessive shock can damage the function, external appearance, and physical structure of a system. Each system has been designed to operate properly even after withstanding a minimum of six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system). Each shock pulse can measure up to 5 gravities (G) for up to 11 milliseconds (ms). In storage, the system can withstand shock pulses of 20 G for 11 ms.

Excessive vibration can cause the same problems as mentioned earlier for shock, as well as causing components to become loose in their sockets or connectors. Systems can be subject to significant vibration when being transported by a vehicle or when operated in an environment with machinery that causes vibration.

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Appendix B Maintaining the WAVE-594 and WAVE-694

Power Source Interruptions

Systems are especially sensitive to variations in voltage supplied by the AC power source. Overvoltage, undervoltage, and transients (or spikes) can erase data from memory or even cause components to fail. To protect against these types of problems, power cables should always be properly grounded and one or both of the following methods should be used:

• Use one of the power protection devices described in the “Using Power Protection Devices” section

on page B-5.

• Place the system on a dedicated power circuit (rather than sharing a circuit with other heavy

electrical equipment). In general, do not allow the system to share a circuit with any of the following:

–

Copier machines

–

Air conditioners

–

Vacuum cleaners

–

Space heaters

–

Power tools

–

Teletype machines

–

Adding machines

Using Power Protection Devices

–

Laser printers

–

Facsimile machines

–

Any other motorized equipment

Besides these appliances, the greatest threats to a system’s supply of power are surges or blackouts caused by electrical storms. Whenever possible, turn off the system and any peripherals and unplug them from their power sources during thunderstorms.

If a blackout occurs—even a temporary one—while the system is turned on, turn off the system immediately and disconnect it from the electrical outlet. Leaving the system on may cause problems when the power is restored; all other appliances left on in the area can create large voltage spikes that can damage the system.

Using Power Protection Devices

A number of devices are available that protect against power problems such as power surges, transients, and power failures. The following subsections describe some of these devices:

• Surge Protectors, page B-6

• Line Conditioners, page B-6

• Uninterruptible Power Supplies, page B-6

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B-5

Using Power Protection Devices

Surge Protectors

Surge protectors are available in a variety of types and usually provide a level of protection commensurate with the cost of the device. Surge protectors prevent voltage spikes, such as those caused during an electrical storm, from entering a system through the electrical outlet. Surge protectors, however, do not offer protection against brownouts, which occur when the voltage drops more than 20 percent below the normal AC line voltage level.

Line Conditioners

Line conditioners go beyond the overvoltage protection of surge protectors. Line conditioners keep a system’s AC power source voltage at a fairly constant level and therefore can handle brownouts. Because of this added protection, line conditioners cost more than surge protectors—up to several hundred dollars. However, these devices cannot protect against a complete loss of power.

Uninterruptible Power Supplies

Appendix B Maintaining the WAVE-594 and WAVE-694

Uninterruptible power supply (UPS) systems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost. The battery is charged by the AC power while it is available, so once AC power is lost, the battery can provide power to the system for a limited amount of time—from 15 minutes to an hour or so—depending on the UPS system.

UPS systems range in price from a few hundred dollars to several thousand dollars, with the more expensive units allowing you to run larger systems for a longer period of time when AC power is lost. UPS systems that provide only 5 minutes of battery power let you conduct an orderly shutdown of the system but are not intended to provide continued operation. Surge protectors should be used with all UPS systems, and the UPS system should be Underwriters Laboratories (UL) safety-approved.

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INDEX

AC power

specifications

A-2

altitude

guidelines

B-2

cabling requirements

inline network adapter

inline network adapter (examples) 5-10

connections

power

3-8

troubleshooting 6-2

connectors and ports

Interface Module

locations 1-5

console port 1-6

corrosion

preventing damage

cover

removing

4-6

5-8

5-5, 5-6, 5-7

B-3

electromagnetic interference

See EMI

electrostatic discharge

See ESD

EMI

preventing effects of

B-4

environment

maintaining

B-1

ESD

preventing damage

2-5, B-3

Ethernet controller

troubleshooting

6-2

troubleshooting (chart) 6-3

Ethernet port

connector pinouts

1-6

front panel

figure

1-2

LEDs 1-3

DC power

installation precautions

drives

installing

dust

preventing damage

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4-3

B-3

2-5

hard disk drive

installing

problems 6-6

hardware

troubleshooting

hardware option

problems

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

4-3

6-1

6-7

IN-1

Index

humidity

maintenance guidelines

I/O connectors 1-5

inline network adapter

cabling examples

cabling requirements 5-8

installation

warnings

2-1

installing

drives

4-3

Interface Module

description

5-1

specifications A-3

intermittent problems

troubleshooting

6-7

5-10

B-2

network

connection problems

removing WAVE from 3-9

ports

Interface Module

serial 1-6

power

connecting to system

problems 6-8

power source interruptions

preventing damage from

power supplies

using uninterruptible

problem solving

overview

6-1

tips 6-5

5-5, 5-6, 5-7

6-3

3-8

B-5

B-6

LEDs

checking

3-8

description 1-3, 1-4

front panel (table) 1-3

front view 1-2, 1-4

Interface Module 5-5, 5-6, 5-7

line conditioners

using

B-6

magnetism

preventing effects of

maintenance B-1 to B-5

memory

problems

6-7

B-4

radio frequency interference

See RFI

removing or replacing WAVE

RFI

preventing effects of

B-4

safety

general precautions

warnings 2-1

serial port

description

problems 6-8

1-6

2-4

3-9

IN-2

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Index

shock

preventing damage

site environment

maintenance factors

solid state drive 4-2

surge protectors

using

B-6

switches

troubleshooting

6-2

system problems

identifying

6-1

system reliability 2-5

temperature

maintenance guidelines

troubleshooting

connections

Ethernet controller 6-2

network connections 6-3

switches 6-2

system hardware 6-1

undetermined problems 6-4

6-2

B-4

B-1

B-2

warnings

installation

WAVE

installing

maintaining B-1

removing or replacing 3-9

2-1

3-2

undetermined problems

troubleshooting

6-4

uninterruptible power supplies

using

B-6

vibration

preventing damage

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B-4

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

IN-3

Index

IN-4

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Cisco Systems WAVE594K9, 694 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

CONTENTS

Preface

Introducing the Cisco Wide Area Virtualization Engine 594 and 694

Supported Products

Hardware Features

Front Panel Components and LEDs

Back Panel Components and LEDs

Location of Ports and Connectors

Connecting a Console Terminal

Cabling

Installing the Cisco USB Driver

Preparing to Install the WAVE-594 and WAVE-694

Safety Warnings and Cautions

Safety Guidelines

General Precautions

System Reliability Considerations

Protecting Against Electrostatic Discharge

Understanding the Environmental Requirements

Understanding the Power Requirements

Understanding the Grounding Requirements

Installing the WAVE-594 and WAVE-694

Rack-Mounting Considerations, Parts, and Tools

Rack Mounting and Cabling the WAVE-594 and WAVE-694

Mounting in a 4-Post Rack

Front-Mounting in a 2-Post Rack

Cabling

Connecting Power and Booting the System

Checking the LEDs

Removing or Replacing a WAVE Appliance

Installing Hardware Options for the WAVE-594 and WAVE-694

Installing a Cisco WAVE Interface Module

Replacing a Hard Disk Drive/Solid State Drive

Replacing a Fan

Replacing a Power Supply

Installing Memory

Removing the Cover

Installing Memory Modules

WAVE Interface Modules

Interface Module Descriptions

Inline Interface

Ports and LED Indicators

Network Adapter Cabling Requirements

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Troubleshooting the System Hardware

Identifying System Problems

Checking Connections and Switches

Troubleshooting the Ethernet Controller

Network Connection Problems

Ethernet Controller Troubleshooting Chart

Undetermined Problems

Problem-Solving Tips

Error Symptoms

WAVE-594 and WAVE-694 Hardware Specifications

Appliance Specifications

Interface Module Specifications

Maintaining the WAVE-594 and WAVE-694

Maintaining Your Site Environment

Temperature

Humidity

Altitude

Dust and Particles

Corrosion

Electrostatic Discharge

Electromagnetic and Radio Frequency Interference

Magnetism

Shock and Vibration

Power Source Interruptions

Using Power Protection Devices

Surge Protectors

Line Conditioners

Uninterruptible Power Supplies

INDEX