Cisco Systems VWCC User Manual

VWCC Cisco Phone Users Guide

New Phone setup and configuration guide

Version 1.4

Table of Contents

1. VOICE MAIL.....................................................................................................3

1.1 Configuring your Voice Mail Box......................................................................................................... 3

1.2 Additional Voicemail Information................................................................................................ 4

1.2.1 Voice Mail Indicator ................................................................................................................ 4

1.2.2 Checking Voice Mail from the Outside .................................................................................. 4

1.2.3 Sending a Call Directly to Voice Mail.....................................................................................4

1.2.4 Transferring a Call to Voice Mail........................................................................................... 4

1.2.5 Voice Mail Specifics.................................................................................................................. 4

2. DIRECTORY TYPES ON YOUR CISCO PHONE ............................................ 5

3. SETTING UP SERVICES (USING THE WEB INTERFACE)............................6

3.1 Changing Your Password.............................................................................................................. 8

3.2 Changing Your PIN Number........................................................................................................ 9

3.3 Call Forward All .......................................................................................................................... 10

3.4 Adding or Updating Speed Dials................................................................................................. 11

3.5 Subscribe / Unsubscribe Phone Services.................................................................................... 12

3.5.2 Subscribing to the Personal Address Book Service ............................................................... 12

3.5.1 Subscribing to the Fast Dial Service........................................................................................ 14

3.6 Configuring your Personal Address Book ................................................................................. 16

3.7 Configuring Fast Dials.................................................................................................................19

3.8 Accessing your Phone User Guide.............................................................................................. 23

4. MODIFYING YOUR PHONE SETTINGS........................................................23

5. PHONE HELP.................................................................................................23

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1. Voice Mail

1.1. Configuring your Voice Mail Box for the First Time

To configure your voice mail box press the messages button on your phone as shown below:

You will be prompted to enter your password. Call the Help Desk for help with your password. Enter your password and follow the prompts. You will be asked to:

• Record your name.

• Set a personal greeting, if desired.

• Change your password.

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1.2 Additional Voice Mail Information

1.2.1 Voice Mail Indicator

If you have a voice mail waiting, the red light on your handset will be lit and there
will be a blinking envelope on the screen next to your phone number. Also, when
you lift your handset, you will see 2 small red lights in the cradle which indicates you
have voice mail.

1.2.2 Checking Voice Mail from Off-Campus

To check your voice mail from off-campus, you need to dial your phone number and
wait for the greeting to play, then during the greeting dial “*” followed by your “ID”,
which is your phone number, then “#”. Enter your password followed by “#”. To
access your mailbox, press “2”.

1.2.3 Sending a Call Directly to Voice Mail

To send a call directly to voice mail before answering it, press the softkey button
below iDivert.

1.2.4 Transferring a Call to Voice Mail

To transfer a call to voice mail, press the softkey button below Transfer, then press
“*”, and dial the five digit extension, then press the softkey button below Transfer or
hang up.

1.2.5 Voice Mail Specifics

Maximum length of greeting 60 seconds
Maximum length of recorded message 5 minutes (300 seconds)
**Maximum number of messages

1 hour’s worth of
messages

**Life span of voice mail messages 60 days
Size of password 3-10 digits
Password reset 45 days

** These are subject to change in order to maintain system performance.

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2. Directory Types on your Cisco Phone

There are 4 primary directory types: Missed Calls, Received Calls, Placed Calls,
and Corporate Directory. Each of these can be reached by pressing the directories
button on the phone, scrolling to the applicable directory and then pressing
the softkey button below Select.

Tip: You can press the number key corresponding to the desired menu option, rather than scrolling and then pressing Select.

• Missed Calls shows the calls that have come in that you did not answer. You can

use the navigation button to scroll through the missed calls and if there is one that
you want to return, you can then press the softkey button below Dial to dial that
number.

• Received Calls shows the calls that you have answered. Again you can scroll

through these calls and select one to be dialed again if you wish.

• Placed Calls shows the calls that have been made on your phone. You can scroll

through these also and redial a selected call.

Tip: If you press the Navigation Button when at the phone’s main screen, it will
automatically scroll through the numbers on your Placed Calls directory.

• Corporate Directory is a directory of every faculty/staff member on campus that

has a phone number assigned to them. This directory is a little different from the
others in that when you first select it, you will see a Directory Search screen that
allows you to enter the first part of a First Name, Last Name, or Number.
Selecting the letters to search on works similarly to a cell phone, where you press
the number key corresponding to the letter below it and if it is the second letter in
the string, you need to quickly press the number key twice, three times quickly for
the third letter, etc. You can then press the softkey button below Search to get
only those people that meet that search criteria. If you did not enter any search
criteria, you will see the first 64 people entered into the Corporate Directory. If
your search criteria is too wide, you will also be limited to the first 64 entries.
You can then scroll through the names and select the one that you wish to dial.

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3. Setting Up Services (using the web interface)

Your Cisco Phone is a computer network device that can share information with
other network devices. You can establish phone services and control settings and
features from your computer using the Cisco CallManager User Options web pages.
Once you configure features and services on the web pages, you can access them on
your phone.

To log in to the User Options web pages for the first time, open Internet Explorer and
browse to
computers located on campus.)

When you first bring up the page, you must enter a User ID and Password to log in.
Your User ID should be the same as your email name, which is typically: first initial
last name (for example, jsmith for Joe Smith). Contact the Help Desk if you need to
know the default password.

http://vwtss50/ccmuser. (This site is ONLY available from client

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After you log in you will see the following welcome page, which gives you a menu of options available. You may never need to access some of these options however (Service URL Buttons, Locale for this phone, Locale for these web pages, Plugins).

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