Cisco Systems Unified MeetingPlace Web Conferencing User Manual
Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing
Release 6.x
May 31, 2007
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Text Part Number: OL-13418-01
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Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x
© 2007 Cisco Systems, Inc. All rights reserved.
Preface vii
Purpose ii-vii
Audience ii-vii
Naming Conventions ii-viii
Documentation Conventions ii-ix
Cisco Unified MeetingPlace Documentation ii-x
Obtaining Documentation ii-x
Cisco.com ii-x
Product Documentation DVD ii-x
Ordering Documentation ii-x
Documentation Feedback ii-xi
Cisco Product Security Overview ii-xi
Reporting Security Problems in Cisco Products ii-xi
Product Alerts and Field Notices ii-xii
Obtaining Technical Assistance ii-xii
Cisco Support Website ii-xii
Submitting a Service Request ii-xiii
Definitions of Service Request Severity ii-xiii
CONTENTS
CHAPTER
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Obtaining Additional Publications and Information ii-xiv
1 Introducing Cisco Unified MeetingPlace Web Conferencing 1-1
About Cisco Unified MeetingPlace 1-1
About Cisco Unified MeetingPlace Web Conferencing 1-1
Overview of Web Conferencing Components 1-2
Benefits of Web Conferencing 1-3
Overview of the Cisco MeetingPlace Agent Service 1-4
Terms of Use 1-7
Configuration Restrictions 1-7
Cisco Policy for Use of Third-Party Software 1-7
Terms for Single Sign On Software Integration 1-7
Terms of Support for Single Sign On Software Integration 1-8
New Feature and Enhancement Information 1-9
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Contents
CHAPTER
CHAPTER
2 Installing Web Conferencing 2-1
Preinstallation Tasks: Web Conferencing 2-1
Installing Cisco Unified MeetingPlace Audio Server 2-2
Planning Web Conferencing License Usage 2-2
Installing SQL Server on a Remote Server 2-2
Gathering Web Conferencing Installation Values 2-3
Installation Tasks: Web Conferencing 2-5
Installing the Operating System on the Cisco MCS Server 2-5
Configuring Network Settings on the Cisco MCS Server 2-5
Installing Web Conferencing 2-9
Postinstallation Tasks: Web Conferencing 2-12
Defining the Web Conferencing Server Hostname Information 2-12
Testing the Web Conferencing Installation 2-13
Installing the Cisco Security Agent for Cisco Unified MeetingPlace Web Conferencing 2-14
Creating and Using a Least-Privileged SQL Account for Web Conferencing 2-14
Configuring SSL 2-16
3 Installing Web Conferencing for a Segmented Meeting Access Configuration 3-1
CHAPTER
About Segmented Meeting Access 3-1
About the SMA-2S Configuration 3-2
About the SMA-2S Configuration with SSL and Segmented DNS 3-3
About the SMA-2S Configuration and Video-Enabled Systems 3-4
Preinstallation Tasks: Web Conferencing in an SMA-2S Configuration 3-4
Installation Tasks: Web Conferencing in an SMA-2S Configuration 3-5
Copying GUIDS from the Internal Web Server to the External Web Server 3-5
Postinstallation Tasks: Web Conferencing in an SMA-2S Configuration 3-6
4 Installing Web Conferencing in a Load Balancing Configuration 4-1
About Installing Web Conferencing in a Load Balancing Configuration 4-1
Restrictions for Installing Web Conferencing in a Load Balancing Configuration 4-2
Web Conferencing Clusters 4-2
Web Conferencing Load Balancing and Failover Capability 4-4
Load Balancing Behavior with Internal and External Clusters 4-5
Recommendations for a Robust Cisco Unified MeetingPlace System 4-6
End-User Experience During Meeting Console Failover 4-6
About Installing Web Conferencing in a Load Balancing Configuration for Video-Enabled Systems 4-7
iv
Preinstallation Tasks: Web Conferencing in a Load Balancing Configuration 4-7
Preparing the Internal Cluster 4-8
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Preparing the External Cluster 4-8
Installation Tasks: Web Conferencing in a Load Balancing Configuration 4-9
Installing the First Internal Web Server 4-9
Installing Additional Internal Web Servers 4-10
Copying GUIDS from the Internal to the External Web Server 4-11
Installing the First External Web Server 4-12
Installing Additional External Web Servers 4-13
Linking the Internal and External Servers 4-14
Postinstallation Tasks: Web Conferencing in a Load Balancing Configuration 4-15
Synchronizing Purge Parameters 4-15
Configuring SSL (Optional) 4-15
Viewing the Web Conferencing Load on a Server 4-16
Contents
CHAPTER
APPENDIX
I
NDEX
5 Troubleshooting the Web Conferencing Installation 5-1
Installation Problems 5-1
What to Do First 5-1
Checking That the Cisco MCS Operating System Version Meets the Requirement 5-2
Obtaining Additional Assistance 5-3
Server Connection Problems 5-3
Meeting Room Connection Problems 5-3
A Uninstalling Web Conferencing or SQL Server Software A-1
Uninstalling Web Conferencing Software A-1
Uninstalling SQL Server Software and Removing MPWEB SQL Database Files A-1
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Contents
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Purpose
Preface
This preface contains the following sections:
• Purpose, page vii
• Audience, page vii
• Naming Conventions, page viii
• Documentation Conventions, page ix
• Cisco Unified MeetingPlace Documentation, page x
• Obtaining Documentation, page x
• Documentation Feedback, page xi
• Cisco Product Security Overview, page xi
• Product Alerts and Field Notices, page xii
• Obtaining Technical Assistance, page xii
• Obtaining Additional Publications and Information, page xiv
Audience
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This guide describes how to install and upgrade Cisco Unified MeetingPlace Web Conferencing
Release
This guide does not describe how to configure or maintain Web Conferencing Release 6.x, nor does it
describe how to install or use additional Cisco Unified MeetingPlace applications that can reside on the
same server as Web Conferencing.
This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following
considerations:
• You have a thorough understanding of voice and data terminology and concepts.
• You are familiar with Cisco Unified MeetingPlace, networking concepts, and Microsoft Windows
6.x.
software-based web servers.
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vii
Naming Conventions
After you install Cisco Unified MeetingPlace Web Conferencing, you are also responsible for the
following tasks:
• Installing and configuring third-party applications that are not currently available to Web
Conferencing (for example, optional audio tools such as Windows Media Server).
Note Installation of third-party software is subject to the “Cisco Policy for Use of Third-Party
Software” section on page 7.
• Working with others, such as the corporate web master and network administrator.
• Performing maintenance and troubleshooting on an ongoing basis.
• Planning storage and purging requirements.
Naming Conventions
Earlier releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or
“MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” and “Audio Server” refer
to all releases past and present.
Table 1 describes other terms used throughout the Cisco Unified MeetingPlace set of documents.
Preface
Ta b l e 1 Product Naming Conventions
Term Definition Used in This Document As
Cisco Unified
MeetingPlace 8100 series
Includes Cisco Unified MeetingPlace 8106 and
Cisco Unified MeetingPlace 8112 servers.
Cisco Unified MeetingPlace 8100 series
server
Cisco Unified
MeetingPlace 8106 Server
Cisco Unified
MeetingPlace 8112 Server
Hardware on which Cisco Unified
MeetingPlace Audio Server software runs.
Hardware on which Cisco Unified
MeetingPlace Audio Server software runs.
Cisco Unified MeetingPlace 8106
Cisco Unified MeetingPlace 8112
(This server was called M3 in Releases 5.2 and
earlier.)
Cisco Unified
MeetingPlace Audio
Software that runs on the Cisco Unified
MeetingPlace 8100 series server.
Cisco Unified MeetingPlace Audio Server
Server
Cisco Unified
MeetingPlace Audio
Server system
Cisco Unified MeetingPlace 8106 or Cisco
Unified MeetingPlace 8112 running Cisco
Unified MeetingPlace Audio Server.
Cisco Unified MeetingPlace Audio Server
system
or
Audio Server system
Cisco Unified
MeetingPlace
MeetingNotes
Cisco Unified
MeetingPlace
MeetingTime
A Cisco Unified MeetingPlace Audio Server
feature by which users record meetings and
listen to meeting recordings.
Windows desktop software through which
system administrators can access and configure
Cisco Unified MeetingPlace Audio Server.
MeetingNotes
MeetingTime
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Preface
Documentation Conventions
Table 1 Product Naming Conventions (continued)
Term Definition Used in This Document As
Cisco MCS Unified
CallManager Appliance
Cisco Unified
MeetingPlace Web
Conferencing server
Hardware on which Cisco Unified
MeetingPlace applications are installed.
A Cisco MCS installed with Cisco Unified
MeetingPlace Web Conferencing.
Cisco MCS
web server
All references to a “web server” in this guide
refer to the Cisco Unified MeetingPlace Web
Conferencing server.
Documentation Conventions
Ta b l e 2 Conventions for Cisco Unified MeetingPlace Documentation
Convention Description
boldfaced text Used for:
• Commands that you must enter exactly as shown.
• Key and button names.
• Information that you enter.
italicized text Used for arguments for which you supply values.
[ ]
Used for elements that are optional.
(square brackets)
text in Courier font Used for information that appears on the screen.
^
(caret)
< >
Used to indicate use of the Control key. (For example, ^D means press
the Control and D keys simultaneously.)
Used for nonprinting characters, such as passwords.
(angle brackets)
Cisco Unified MeetingPlace documentation also uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
document.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
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Cisco Unified MeetingPlace Documentation
Cisco Unified MeetingPlace Documentation
For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the
Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified
MeetingPlace and is available at
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.htm
l.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the
product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
Preface
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium.
The DVD enables you to access installation, configuration, and command guides for Cisco hardware and
software products. With the DVD, you have access to the HTML documentation and some of the
PDF
files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by
subscription. Registered Cisco.com users can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco
Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
Marketplace at the Product Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco
documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Preface
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by
entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
• Report security vulnerabilities in Cisco products
• Obtain assistance with security incidents that involve Cisco products
• Register to receive security information from Cisco
A current list of security advisories, security notices, and security responses for Cisco products is
available at this URL:
http://www.cisco.com/go/psirt
Documentation Feedback
To see security advisories, security notices, and security responses as they are updated in real time, you
can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS)
feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability
in a Cisco product, contact PSIRT:
• For emergencies only — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.
• For nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
• 1 877 228-7302
• 1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to
encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been
encrypted with PGP versions
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your
correspondence with PSIRT is the one linked in the Contact Summary section of the Security
Vulnerability Policy page at this
2.x through 9.x.
URL:
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Product Alerts and Field Notices
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending
any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field
Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool
enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access
the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Preface
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The
Cisco
Support website on Cisco.com features extensive online support resources. In addition, if you
have
a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide
telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website is available 24
this
URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have
a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool
to locate your product serial number. You can access this tool from the Cisco
by
clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco
Product Identification Tool from the alphabetical list. This tool offers three search options:
by
product ID or model name; by tree view; or, for certain products, by copying and pasting show
command output. Search results show an illustration of your product with the serial number label
location highlighted. Locate the serial number label on your product and record the information
before placing a service call.
hours a day at
Support website
xii
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Preface
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page
by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the
entire
Cisco.com website. After using the Search box on the Cisco.com home page, click the
Advanced
Tec hn ic al
To provide feedback about the Cisco.com website or a particular technical document, click
Contacts & Feedback at the top of any Cisco.com web page.
Search link next to the Search box on the resulting page and then click the
Support & Documentation radio button.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and
S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
Obtaining Technical Assistance
Service Request Tool provides
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
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Obtaining Additional Publications and Information
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
• The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco
e-mail newsletters and other communications. Create a profile and then select the subscriptions that
you would like to receive. To visit the Cisco
http://www.cisco.com/offer/subscribe
• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief
product overviews, key features, sample part numbers, and abbreviated technical specifications for
many Cisco
products that are sold through channel partners. It is updated twice a year and includes
the latest Cisco channel product offerings. To order and find out more about the Cisco
Reference Guide, go to this URL:
Online Subscription Center, go to this URL:
Preface
Product Quick
http://www.cisco.com/go/guide
• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo
merchandise. Visit Cisco
Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
• Cisco Press publishes a wide range of general networking, training, and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco
information, go to Cisco
Press at this URL:
Press titles and other
http://www.ciscopress.com
• Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals
involved in designing, developing, and operating public and private internets and intranets. You can
access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• Networking products offered by Cisco, as well as customer support services, can be obtained at
this
URL:
http://www.cisco.com/en/US/products/index.html
• Networking Professionals Connection is an interactive website where networking professionals
share questions, suggestions, and information about networking products and technologies with
Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
• “What’s New in Cisco Documentation” is an online publication that provides information about the
latest documentation releases for Cisco products. Updated monthly, this online publication is
organized by product category to direct you quickly to the documentation for your products. You
can view the latest release of “What’s New in Cisco
Documentation” at this URL:
http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
• World-class networking training is available from Cisco. You can view current offerings at
this
URL:
xiv
http://www.cisco.com/en/US/learning/index.html
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Introducing Cisco Unified MeetingPlace Web Conferencing
This chapter contains the following sections:
• About Cisco Unified MeetingPlace, page 1-1
• About Cisco Unified MeetingPlace Web Conferencing, page 1-1
• Terms of Use, page 1-7
• New Feature and Enhancement Information, page 1-9
About Cisco Unified MeetingPlace
Cisco Unified MeetingPlace provides a rich-media conferencing solution that includes the following:
• Voice, web, and video-conferencing capabilities.
• Centralized access.
CHA P TER
1
• Real-time collaboration.
• Integrated-network security that uses the existing telephony or IP-based infrastructure of your
organization.
For more information about Cisco Unified MeetingPlace, refer to the Installation Planning Guide for
Cisco Unified MeetingPlace.
About Cisco Unified MeetingPlace Web Conferencing
Cisco Unified MeetingPlace Web Conferencing provides real-time collaboration functionality to an
organization’s intranet and extranet and integrates Cisco Unified MeetingPlace with a web server, thus
providing users with a browser-based interface. Cisco Unified MeetingPlace Web Conferencing enables
Windows, Mac, Linux, and UNIX users to schedule and attend conferences, access meeting materials,
and collaborate on documents from common web browsers, such as Microsoft Internet Explorer, Mozilla
Firefox, and Apple Safari.
For more information about Cisco Unified MeetingPlace Web Conferencing, refer to theConfiguration
Guide for Cisco Unified MeetingPlace Web Conferencing.
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1-1
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
About Cisco Unified MeetingPlace Web Conferencing
This section provides information about the following Cisco Unified MeetingPlace Web Conferencing
concepts:
• Overview of Web Conferencing Components, page 1-2
• Benefits of Web Conferencing, page 1-3
• Overview of the Cisco MeetingPlace Agent Service, page 1-4
Overview of Web Conferencing Components
Cisco Unified MeetingPlace Web Conferencing is implemented by using a combination of technologies,
including the following:
• Hypertext Markup Language (HTML)
• JavaScript
• Adobe Flash
• Internet Server Application Program Interface (ISAPI)
• Windows services
• ASP.NET
Table 1-1 describes the Cisco Unified MeetingPlace Web Conferencing components, which work with
the Cisco Unified MeetingPlace Audio Server system and the Cisco IPVC Multipoint Control Unit
(MCU) to fulfill user requests and deliver functionality.
Ta b l e 1-1 Cisco Unified MeetingPlace Web Conferencing Components
Component Description
Cisco Unified MeetingPlace Agent
Service
Maintains a constant connection between the web server and
the Audio Server system. Priority = Normal (8).
For more information, see the “Overview of the
Cisco MeetingPlace Agent Service” section on page 1-4.
Cisco Unified MeetingPlace Audio
Service
Cisco Unified MeetingPlace Connect
Application Service
Converts Cisco Unified MeetingPlace Voice (.mpv) files.
Priority
= Normal (8).
Performs meeting load balancing functions and sends
commands and events from the meeting room to other Cisco
Unified MeetingPlace components. Priority
Cisco Unified MeetingPlace Connect
Gateway
Receives commands and events from the Agent Service and
translates them into meeting room activity. Priority
(8).
Cisco Unified MeetingPlace Flash
Media Administration Server
Cisco Unified MeetingPlace Flash
Media Server
Cisco Unified MeetingPlace
Replication Service
Auxiliary service that provides web-conferencing capability.
Priority
= Normal (8).
Serves the web-conferencing meeting room client to
end-users. Priority
= Normal (8).
Synchronizes the local web server database with that of the
Audio Server system. Priority = Low (4).
= Normal (8).
= Normal
1-2
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
Table 1-1 Cisco Unified MeetingPlace Web Conferencing Components (continued)
Component Description
Cisco MeetingPlace Video Service
(optional)
Cisco Unified MeetingPlace Web
Conferencing
All of these services are controlled by a master service called the Cisco MeetingPlace Web Conferencing
Service.
Benefits of Web Conferencing
As part of an integrated rich-media conferencing solution, Cisco Unified MeetingPlace Web
Conferencing provides four key benefits, which are described in the following sections:
• Common Endpoints, page 1-3
About Cisco Unified MeetingPlace Web Conferencing
Provides video conference integration by communicating
with Cisco Unified MeetingPlace Video Administration, the
Audio Server system, and the web server.
Priority = Normal (8).
• Server-Based Conferencing, page 1-3
• Increased Reliability, page 1-4
• Network Security, page 1-4
Common Endpoints
Cisco Unified MeetingPlace Web Conferencing includes a Flash-based endpoint called the meeting
console, which facilitates participation in Cisco Unified MeetingPlace web conferences. The meeting
console is automatically loaded on the web browsers of users as soon as they join their meetings. Users
can download the Cisco Unified Presenter Add-in to share their desktop or to upload and share
documents and presentations from their desktop.
The use of these common endpoints allows meeting attendees to view any document being shared by the
host regardless of whether they have the applications installed on their PCs. For example, if the host
shares an Excel spreadsheet, all attendees are able to view the shared spreadsheet. If the host enables
collaboration of the shared document, all attendees can then take control of the shared application and
modify its contents—regardless of whether they have Excel installed.
Server-Based Conferencing
Cisco Unified MeetingPlace Web Conferencing takes advantage of server-based conferencing, which
connects each user directly to the web server. To access a web conference, users either sign in through
the Cisco Unified MeetingPlace Web Conferencing home page by using their user ID, user password,
and meeting ID, or click the click-to-attend link in their meeting notification. Either action launches the
meeting console, which connects users to their meeting. Because of server-based conferencing, users do
not need to know the IP addresses of other PCs to connect.
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About Cisco Unified MeetingPlace Web Conferencing
Increased Reliability
Cisco Unified MeetingPlace Web Conferencing not only makes scheduling and attending meetings easy,
it also increases the reliability of a meeting for the following reasons:
• The web server continues to host conferences even if an individual user’s system crashes.
• Typically, the web server is a powerful system that can support a higher volume of transactions than
a user’s PC.
• You can locate the web server in the server room for redundant power backup.
• You can deploy multiple web servers in clusters to provide Web Conferencing load balancing and
redundancy. (For more information on load balancing, see the
Load Balancing Configuration” chapter.)
Network Security
Cisco Unified MeetingPlace Web Conferencing provides increased network security when conducting
web conferences with users outside your organization for the following reasons:
• Because the web server provides a central point of connection, you need to provide inbound network
access only to one server rather than to all desktops in your organization.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
“Installing Web Conferencing in a
• You can install Web Conferencing on an external web server with attend-only capability and deploy
it in a publicly accessible network, such as in a demilitarized zone (DMZ).
• Web Conferencing supports Secure Sockets Layer (SSL), which allows the web server to send and
receive encrypted data over your network.
Locking down Microsoft web servers by using the Microsoft Lockdown Utility is an increasingly
popular way to close potential security holes. The Cisco
MCS operating system used with Cisco Unified
MeetingPlace Web Conferencing is already locked down. If you are using a legacy, non-Cisco
server, see the release note or readme file for the latest Cisco
settings.
Overview of the Cisco MeetingPlace Agent Service
The Cisco MeetingPlace Agent service maintains a constant connection between the web server and the
Cisco Unified MeetingPlace Audio Server system. If you have the Cisco Unified MeetingPlace Video
Integration installed, the Agent service also acts as a communicator between the Audio Server system
and the Video service.
The Agent service processes all user-invoked transactions, including the following:
• Scheduling and attending meetings.
• Managing profile information.
• Requesting lists of meetings to which a user is invited.
This section contains the following information:
MCS
MCS OS to identify supported security
1-4
• How Users Connect to Web Conferencing, page 1-5
• How Web Conferencing Fulfills Requests, page 1-5
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How Users Connect to Web Conferencing
Users connect to the Web Conferencing home page to sign in, schedule or find meetings to attend, and
update their profile settings. This connection uses the primary IP address (or hostname) configured on
the Web Conferencing server and port 80.
When a meeting is scheduled to begin, the Cisco MeetingPlace Agent Service instructs the web engine
to initiate the meeting. As users join the web component of the meeting, the Flash-based meeting console
is downloaded on their desktops, allowing them to connect to the Flash Media Server running on the Web
Conferencing system by using the secondary IP address (or hostname) configured on the server.
The meeting console communicates with the Flash Media Server on the Web Conferencing server
through TCP port
establishes a tunnel connection over HTTP through port 80. This process allows the meeting console to
bypass firewall restrictions so that external users can participate in web conferences.
The web server also supports tunneling over HTTPS by using Secure Sockets Layer (SSL).
Figure 1-1 How Users Communicate with Cisco Unified MeetingPlace Web Conferencing
home page and
meeting console
1627, as shown in Figure 1-1. If this port is blocked due to a firewall, the Flash client
Using the
About Cisco Unified MeetingPlace Web Conferencing
1
Using the
home page
Using the
meeting console
1. For external participants, the meeting console tunnels communication by using HTTP through TCP
port
80.
2. Cisco Unified MeetingPlace Web Conferencing home page traffic (signing on, scheduling meetings,
changing profile settings, etc.) for both internal and external participants uses port
3. For internal participants using the meeting console, connection is made directly to the web server
over TCP port
1627.
(TCP port 80)
2
(TCP port 1627)
3
Web-
conferencing
server
191838
80.
How Web Conferencing Fulfills Requests
Figure 1-2 shows how Cisco Unified MeetingPlace Web Conferencing components work together to
fulfill user requests.
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About Cisco Unified MeetingPlace Web Conferencing
Figure 1-2 Cisco Unified MeetingPlace Web Conferencing Components
Internet browser
Video
endpoint
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
Flash
HTTP
meeting
console
1
Web
Conferencing
Home Page
Audio
Service
6
2
ISAPI
3
Flash
Media
Server
4
5
Video
Service
(optional)
Agent
Service
Server
Replication
Service
SQL
Multipoint
Control
Unit
Gateway SIM
Cisco Unified
MeetingPlace
Audio Server
System
Gateway SIM
191839
1-6
1. Users submit requests to schedule meetings, change their profile, and join meetings.
2. ISAPI processes user requests for the Cisco MeetingPlace Agent Service and generates HTML
pages to display to users for meeting scheduling, meeting details, and account update pages.
3. When users join a meeting, their meeting consoles connect to the Flash Media Server on the Cisco
Unified MeetingPlace Web Conferencing server.
4. The Agent Service manages all user requests from ISAPI and accomplishes the following:
–
Passes the scheduling requests and profile updates to the Cisco Unified MeetingPlace Audio
Server system.
–
Coordinates between the meeting room components (Connect Gateway, Connect Application
Service, Flash Media Administration Server, and Flash Media Server) and the rest of the Cisco
Unified MeetingPlace system.
–
Acts as a communication channel between the Audio Server system and the Video Service. For
information about the Video Service, refer to the Administration Guide for Cisco Unified
MeetingPlace Video Integration.)
–
Retrieves and stores information in the MPWEB database.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
(For more information about the Agent Service, see the “Overview of the Cisco MeetingPlace Agent
Service” section on page 1-4.)
5. The Replication Service copies meeting materials from the Audio Server system and stores them on
the web server. Pointers to the data are kept in an SQL Server database. The Replication Service also
forwards voice recordings to the Audio Service for file conversion.
6. The Audio Service converts voice recordings and passes the converted files back to the Replication
Service.
Terms of Use
This section contains information on particular terms of agreement that you should be aware of when
configuring or using this product:
• Configuration Restrictions, page 1-7
• Cisco Policy for Use of Third-Party Software, page 1-7
• Terms for Single Sign On Software Integration, page 1-7
• Terms of Support for Single Sign On Software Integration, page 1-8
Terms of Use
Configuration Restrictions
Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built-in
configuration capabilities of the product, or beyond the documented configuration settings, procedures
or instructions, are not supported by Cisco Systems.
Examples of such customizations include, but are not limited to, the following: modifying web page
templates, changing HTML or Javscript code, changing IIS running parameters or applying custom ASP
pages or ISAPI filters, modifying SQL server configuration or authentication method, and modifying
Windows OS security through IPSec policies and NTFS ACL.
Cisco Policy for Use of Third-Party Software
The Cisco Unified MeetingPlace Web Conferencing documentation describes the system, end user, and
other requirements for the use of Web Conferencing software. Failure to meet these requirements or the
introduction of certain third-party products may interfere with the operation of the Cisco Unified
MeetingPlace Web Conferencing software, and may affect Cisco support for the Web Conferencing
product.
Terms for Single Sign On Software Integration
• Customer Premise Equipment (CPE) customers who implement SSO software integrations on their
Cisco Unified MeetingPlace web servers do so at their own risk and are responsible for
understanding the technical implementations and feasibility of SSO integrations on their systems.
• By allowing SSO software integrations, we do not claim support for any SSO software packages or
vendors.
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Terms of Use
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
• SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web
Conferencing systems through the Admin pages. If your SSO software integration requires a change
in the Cisco Unified MeetingPlace Web Conferencing product source code, your SSO integration
becomes an SSO customization, and we do not support customizations by either customers or any
other parties.
• CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain
a Service Request to implement SSO. This service is offered as a convenience and does not change
the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified
MeetingPlace Web Conferencing product, not a customization of the product code.
• Customers must first implement SSO software integrations on test or lab servers and verify that the
integrated systems work, including Cisco Unified MeetingPlace Web Conferencing features and
operations.
• Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web
Conferencing-SSO systems, including communicating with SSO software vendors for the following
reasons:
–
To obtain necessary fixes and support
–
To troubleshoot functional problems and technical problems, including crashes triggered by the
SSO package
• SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Cisco
Unified MeetingPlace Web Conferencing installs and uses four IIS extensions. Any incompatibility
between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing
extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause
IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage, resulting
in a full system reboot, ending of in-progress meetings, and disconnecting of web-conferencing
users. Any memory leak in the SSO package or module can make IIS or the whole server unstable,
as well.
• Although SSO software integration is productized for the Cisco Unified MeetingPlace Web
Conferencing system, any changes in overall configuration, including Cisco Unified MeetingPlace
Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Cisco
Unified MeetingPlace Web Conferencing-SSO systems.
Terms of Support for Single Sign On Software Integration
• Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing servers
have third-party SSO packages installed and configured with Cisco Unified MeetingPlace Web
Conferencing when opening a service request for Cisco Unified MeetingPlace Web Conferencing,
Cisco Unified MeetingPlace for Microsoft Outlook, or Cisco Unified MeetingPlace for Lotus Notes.
• Customers must be able to provide SSO integration details upon request. Inability to provide details
can result in Cisco
• If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and
identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web Conferencing
side. If the problem is on the SSO side, information will be provided to customers, so they can
further troubleshoot with their SSO vendors.
• If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing
problem that does not seem to be connected to the SSO integration, Cisco
normal support process. If TAC discovers that the SSO integration plays a role in the problem,
information will be provided to customers, so they can further troubleshoot with their SSO vendors.
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TAC not being able to proceed with service requests.
TAC will proceed per the
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