Cisco Unified Customer Voice Portal User Manual

Port Utilization Guide for Cisco Unified Customer Voice Portal
Release 4.0(1)
April 2007
Americas Headquarters
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0833
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Chapter 1
Cisco Unified CVP Port Utilization
This document describes the ports used in Release 4.0 of the Cisco Unied Customer Voice Portal (CVP) software.
This document is intended primarily for network administrators.
Port listings are presented in a table format. Where applicable, formulas are used so that you can calculate the ports beyond instance 0.
Warning: The information this document provides is based on default conguration settings. If you are working in a li ve network, ensur e that you understand the components installed and the associated ports in use.
Note: The Microsoft Windows 2003 Server default ephemeral port range (1025-5000) may
cause difculties. A greater ephemeral port range (for example, 49152-65534, the ephemeral port range for Microsoft Windows based MCS platforms) is recommended.
This section contains the following topics:
Port Utilization Table Column Denitions, page 3
Cisco Unied Customer Voice Portal Port Utilization , page 4

Port Utilization Table Column Definitions

The columns in the Port Utilization tables in this document describe the following:
Server or Application Protocol:
A value representing the Server or Application and where applicable the open or proprietary application protocol.
Server Protocol/Port:
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Cisco Unified Customer Voice Portal Port Utilization

An identier for the TCP or UDP port that the Server or application is listening on, along with the IP address for incoming connection requests when acting as a server.
Remote Protocol/Port:
The identier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server.
Remote Device:
The remote application or device making a connection to the server or service specied by the protocol; or listening on the remote protocol/port.
Note: The source port the local application or service uses to connect to a remote device’s destination port is not specied because it is always dynamically assigned by the Operating System. In most cases, this port is assigned randomly above TCP/UDP 1024.
Cisco Unified Customer Voice Portal Port Utilization
Chapter 1: - Cisco Unified CVP Port Utilization
For Cisco Unied Customer Voice Portal Release 4.0.
Table 1: Cisco Unified Customer Voice Portal Port Utilization
Server Protocol/PortServer or
Application Protocol
Protocol/Port
Cisco Unied Customer Voice Portal
CVP Messaging Layer
available)
CVP SIP Subsystem, SIP Proxy Server, Gateway, Cisco Call
TCP 5060
Manager: SIP (Session Initiation Protocol)
TCP 7000CVP VXMLServer:
HTTP
with Tomcat
CVP SubsystemTCP 23000 - 28000 (First
SIP endpointsUDP 5060
IOS VXML gateways
Local machineTCP 7005CVP VXML Server
NotesRemote DeviceRemote
CVP Message Bus communications
Listen port for incoming SIP requests. Port is congurable.
VXML over HTTP. Calls/sessions answered on port 7000 by HTTP server which relays request to WAS on local system port 9080.
Port restricted to local access only
with Tomcat
HTTP
HTTP
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AJP/1.3 ConnectorTCP 7009CVP VXML Server
VXML over HTTPVoice BrowsersTCP 8000CVP IVR Subsystem:
Local machineTCP 8005CVP IVR Subsystem:
Port restricted to local access only
Chapter 1: Cisco Unified CVP Port Utilization
Cisco Unified Customer Voice Portal Port Utilization
Application Protocol
HTTP Admin
HTTP
HTTPS
Manager FTP Server
Manager
Server Protocol/PortServer or
Protocol/Port
TCP 8008CVP IVR Subsystem:
NotesRemote DeviceRemote
WAS and HTTP Server communicate with each other through HTTP Admin on port
8008.
Web BrowserTCP 9000CVP OPSConsole:
Web based interface for conguring CVP components
Web BrowserTCP 9443CVP OPSConsole:
Web based interface for conguring CVP components with SSL
Local machineTCP 9005CVP OPSConsole
Port restricted to local access only
AJP/1.3 ConnectorTCP 9009CVP OPSConsole
TCP 21CVP Resource
Content Services Switch
Only opened by Resource Manager residing on the same machine as the CVP OPSConsole
CVP OPSConsoleTCP 2099CVP Resource
JMX communication from OPSConsole to CVP Resource Manager on remote device
CVP Resource Manager Java Service
TCP 32000 - 32999 (rst available)
Wrapper connections after the rst JVM
JVM instance launched by wrapper
CVP Resource Manager Service Wrapper will no longer accept
instance is connected.
VXML gatewayTCP 554MRCP
MRCP session between gateway voice browser and MRCP server. This is the signaling path; the media path uses RTP.
UDP 16384-32767RTP
Voice MediaUDP
16384-32767
UDP 1719H323 H225 RAS
Gatekeeper H225 RASH.323 applications (like H.323 Gateway and H.323 terminals)
TCP 1720H323 H225
H.225 signaling servicesH.323 applications (like H.323 Gateway and H.323 terminals)
TCP ephemeralH323 H245
H.323 applications (like H.323 Gateway and
H.245 signaling services for
establishing voice, video, and
data H.323 terminals)
Forwarder (AIX only)
TCP 5700CVP SNMP
CVP SNMP subsystem
CVP SNMP Forwarder services
local requests from CVP SNMP
subsystem
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Cisco Unified Customer Voice Portal Port Utilization
Chapter 1: - Cisco Unified CVP Port Utilization
NotesRemote DeviceRemote
CVP SNMP SubAgent services local requests from CVP SNMP
Application Protocol
CVP SNMP SubAgent (Windows only)
Server Protocol/PortServer or
UDP 5517,5519,5521,5523,5525
Protocol/Port
CVP SNMP subsystem
subsystem
CVP SNMP subsystem
UDP 5516,5518,5520,5522,5524
CVP SNMP SubAgent
CVP SNMP subsystem services local requests from CVP SNMP SubAgent
UDP 8161CVP SNMP Server
(AIX only) CVP SNMP Server
Java Service Wrapper
TCP 32000 - 32999 (rst available)
(AIX only) connections after the rst JVM
CVP SNMP Forwarder
JVM instance launched by wrapper
CVP SNMP Server Java Service Wrapper will no longer accept
instance is connected.
TCP 5000CVP ICM Subsystem
IPCC Enterprise VRU CTI (ICM/IVR message interface)
Voice BrowsersTCP 80Web Server: HTTP
Between CVP ICM Subsystem (Call Server) and IPCC Enterprise/ICM VRU PG. Port is congurable.
Voice browsers fetches media and "External VXML" les from media server. Port is congurable
Manager
Cisco Support Tools
NodeAgent
HTTP
HTTPS
TCP 1526IBM Informix
Database ConnectionCVP Reporting
Subsystem
TCP 7939 - 7942 TCP 111IBM Informix Storage
IBM Informix Storage Manager Services
TCP 9043, 9060IBM WAS Console
TCP 39100, 39101Support Tools
Support Tools Application Server
Support Tools Node Agent services requests from the Support Tools Application Server
Web BrowserTCP 8188Support Tools Server:
Support Tools Server services HTTP requests from web browser
Web BrowserTCP 8189Support Tools Server:
Support Tools Server services HTTPS requests from web browser
Network Management and Remote Administration
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Chapter 1: Cisco Unified CVP Port Utilization
Cisco Unified Customer Voice Portal Port Utilization
Application Protocol
Server Protocol/PortServer or
Protocol/Port
UDP 161SNMP Master Agent
SNMP Management Application
NotesRemote DeviceRemote
SNMP Master Agent listens for
requests from remote SNMP
management application and
sends reponses via UDP port
161.
TCP 7161SNMP Master Agent
Local SNMP subagents
SNMP Master Agent listens for
TCP connections from local
SNMP subagents.
UDP 162SNMP–Trap
SNMP Master Agent
SNMP Master Agent sends
SNMP traps to SNMP
management application.
UDP 514Syslog
Syslog protocol provides a
transport to allow a machine to
send event notication
messages across IP network to
event message collectors. Port
is congurable.
TCP 22SSH
Port 22 for those who use SSH
instead of telnet on AIX.
TCP 23Telnet TCP 3389RDP
(TerminalServices)
TCP 5631pcAnywhere
UDP 5632 TCP 5900VNC
TCP 5800
Windows Authentication and Remote Administration Ports
For more information, see: "Service overvie w and network port requirements for the W indows Serv er system (Microsoft Knowledge Base Article Q832017).
TCP 135RPC
TCP 139NetBIOS Session
NameResolution
TCP 137NetBIOS
UDP 137
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Cisco Unified Customer Voice Portal Port Utilization
Chapter 1: - Cisco Unified CVP Port Utilization
Application Protocol
Netlogon/Browsing
Server Protocol/PortServer or
UDP 138NetBIOS
UDP 445 TCP 53DNS
UDP 53 UDP 123NTP
NotesRemote DeviceRemote
Protocol/Port
Microsoft CIFSTCP 445SMB
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