Cisco CP-7970G, CP-7975G, Unified CM 8.5 Administration Manual

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Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)

For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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CONTENTS

Preface 1

Overview 1

Audience 1

Organization 1

Related Topics

• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2

Chapter 1 An Overview of the Cisco Unified IP Phone

• Understanding the Phone Startup Process, page 2-9

• Network Configuration Menu, page 4-5

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?

What Features are Supported on the Cisco Unified

IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?

The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

• Feature Overview, page 1-11

• Configuring Telephony Features, page 1-12

• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-12

• Providing Users with Feature Information, page 1-12

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone supports, see Telephony Features Available for the Phone,

page 5-1.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, Configuring Settings on the Cisco

Unified IP Phone.

The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see Configuring Corporate Directories, page 5-24 and

Setting Up Services, page 5-28.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See Chapter 7, Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone for more information.

Related Topics

• Configuring Settings on the Cisco Unified IP Phone, page 4-1

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 9-1

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What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?

Configuring Telephony Features

You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this graphical user interface to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See Telephony Features Available for the Phone, page 5-1 and Cisco Unified Communications Manager Administration Guide for additional information.

For more information about the Cisco Unified Communications Manager Administration application, refer to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager System Guide. You can also use the context-sensitive help available within the application for guidance.

You can access the Cisco Unified Communications Manager documentation suite at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access the complete Cisco Unified Communications Manager Business Edition documentation suite at this location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Chapter 1 An Overview of the Cisco Unified IP Phone

Related Topic

• Telephony Features Available for the Phone, page 5-1

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 4,

Configuring Settings on the Cisco Unified IP Phone and see Chapter 7, Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to visit the Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

From this site, you can access various user guides.

In addition to providing users with documentation, it is important to inform them about available Cisco Unified IP Phone features—including features specific to your company or network—and about how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see Chapter A, Providing Information to Users Via a Website.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents call signaling and media stream tampering.

To alleviate these threats, the Cisco Unified IP telephony network establishes and maintains authenticated and encrypted communication streams between a phone and the server, digitally signs files before they are transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP phones.

The Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G use the Phone Security Profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, refer to Configuring Encrypted

Phone Configuration Files in Cisco Unified Communications Manager Security Guide.

Table 1-3 shows where you can find additional information about security in this and other documents.

Table 1-3 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics

Topic Reference

Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones

Security features supported on the Cisco Unified IP Phone See Overview of Supported Security Features, page 1-14

Restrictions regarding security features See Security Restrictions, page 1-21

Viewing a security profile name See Understanding Security Profiles, page 1-16

Identifying phone calls for which security is implemented See Identifying Authenticated, Encrypted, and Protected

TLS connection See What Networking Protocols are Used?, page 1-6

Security and the phone startup process See Understanding the Phone Startup Process, page 2-9

Security and phone configuration files See Understanding Phone Configuration Files, page 2-7

Changing the TFTP Server 1 or TFTP Server 2 option on the phone when security is implemented

Understanding security icons in the Unified CM 1 through Unified CM 5 options in the Device Configuration Menu on the phone

Items on the Security Configuration menu that you access from the Device Configuration menu on the phone

Items on the Security Configuration menu that you access from the Settings menu on the phone

Refer to the Troubleshooting Guide for Cisco Unified

Communications Manager

Phone Calls, page 1-17

See Understanding Phone Configuration Files, page 2-7

See Table 4-2 in the Network Configuration Menu, page 4-5

See Unified CM Configuration, page 4-18

See Security Configuration Menu, page 4-30

See Security Configuration Menu, page 4-36

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Understanding Security Features for Cisco Unified IP Phones

Table 1-3 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued)

Topic Reference

Unlocking the CTL (Certificate Trust List) and ITL (Identity Trust List) Files

Disabling access to web pages for a phone See Disabling and Enabling Web Page Access, page 8-3

Deleting the CTL file from the phone See Resetting or Restoring the Cisco Unified IP Phone,

Resetting or restoring the phone See Resetting or Restoring the Cisco Unified IP Phone,

Extension Mobility HTTPS Support See What Networking Protocols are Used?, page 1-6

802.1X Authentication for Cisco Unified IP Phones See these sections:

See Unlocking the CTL and ITL files, page 4-39

page 9-14

• Supporting 802.1X Authentication on Cisco Unified IP

Phones, page 1-19

• 802.1X Authentication and Status, page 4-42

• Troubleshooting Cisco Unified IP Phone Security,

page 9-8

Overview of Supported Security Features

Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones 7975G,

7971G-GE, 7970G, 7965G, and 7945G support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, look at the Security Configuration menus on the phone (choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration). For more information, see Chapter 4, Configuring Settings on the Cisco

Unified IP Phone.

Note Most security features are available only if a CTL is installed on the phone. For more information about

the CTL, refer to Configuring the Cisco CTL Client in the Cisco Unified Communications Manager Security Guide.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-4 Overview of Security Features

Feature Description

Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware

image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.

Customer-site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device

authentication. Phones include a manufacturing installed certificate (MIC), but for additional security, you can specify in Cisco Unified Communications Manager Administration that a certificate be installed by using the CAPF (Certificate Authority Proxy Function). Alternatively, you can install an LSC from the Security Configuration menu on the phone. See Configuring Security on the Cisco Unified

IP Phone, page 3-16 for more information.

Device authentication Occurs between the Cisco Unified Communications Manager server and the phone

when each entity accepts the certificate of the other entity. Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur, and, if necessary, creates a secure signaling path between the entities using TLS protocol. Cisco Unified Communications Manager does not register phones unless they can be authenticated by the Cisco Unified Communications Manager.

File authentication Validates digitally signed files that the phone downloads. The phone validates the

signature to make sure that file tampering did not occur after the file creation. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing.

Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling

packets during transmission.

Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed certificate

(MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone.

Secure SRST reference After you configure a SRST reference for security and then reset the dependent

devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router.

Media encryption Uses SRTP to ensure that the media streams between supported devices proves

secure and that only the intended device receives and reads the data. Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport.

Signaling encryption Ensures that all SCCP and SIP signaling messages that are sent between the device

and the Cisco Unified Communications Manager server are encrypted.

CAPF (Certificate Authority Proxy Function)

Security profiles Defines whether the phone is nonsecure, authenticated, encrypted, or protected.

Implements parts of the certificate generation procedure that are too processing-intensive for the phone, and it interacts with the phone for key generation and certificate installation. The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally.

See Understanding Security Profiles, page 1-16 for more information.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-4 Overview of Security Features (continued)

Feature Description

Encrypted configuration files Lets you ensure the privacy of phone configuration files.

Optional disabling of the web server functionality for a phone

Phone hardening Additional security options, which you control from

802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain

You can prevent access to a phone web page, which displays a variety of operational statistics for the phone.

Cisco Unified Communications Manager Administration:

• Disabling PC port

• Disabling Gratuitous ARP (GARP)

• Disabling PC Voice VLAN access

• Disabling access to the Setting menus, or providing restricted access that

allows access to the User Preferences menu and saving volume changes only

• Disabling access to web pages for a phone

Note You can view current settings for the PC Port Disabled, GARP Enabled,

and Voice VLAN enabled options by looking at the phone Security Configuration menu. For more information, see Device Configuration

Menu, page 4-17.

access to the network. See Supporting 802.1X Authentication on Cisco Unified IP

Phones, page 1-19 for more information.

Related Topics

• Understanding Security Profiles, page 1-16

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-17

• Establishing and Identifying Secure Conference Calls, page 1-17

• Device Configuration Menu, page 4-17

• Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19

• Security Restrictions, page 1-21

Understanding Security Profiles

Cisco Unified IP Phones that support Cisco Unified Communications Manager 7.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

To view the security mode that is set for the phone, look at the Security Mode setting in the Security Configuration menu. For more information, see Security Configuration Menu, page 4-30.

Related Topics

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-17

• Device Configuration Menu, page 4-17

• Security Restrictions, page 1-21

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Identifying Authenticated, Encrypted, and Protected Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the screen that is on the phone.You can also determine if the connected phone is secure and protected if a security tone plays at the beginning of the call.

In an authenticated call, all devices participating in the establishment of the call are trusted devices, and authenticated by Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon to the right of the call duration timer in the phone screen changes to this icon:

In an encrypted call, all devices participating in the establishment of the call are trusted devices, and authenticated by the Cisco Unified Communications Manager. In addition, call signaling and media streams are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the call. When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone screen changes to this icon:

Note If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

In a protected call, a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is connected to a non-protected phone, the security tone does not play.

Note Protected calling is supported for connections between two phones only. Some features, such as

conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-13

• Understanding Security Profiles, page 1-16

• Security Restrictions, page 1-21

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process:

1. A user initiates the conference from a secure phone (encrypted or authenticated security mode).

2. Cisco Unified Communications Manager assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified Communications Manager verifies the security mode of

each phone (encrypted or authenticated) and maintains the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays

(

encrypted) or (authenticated) icon to the right of “Conference” on the phone screen. If icon

displays, the conference is not secure.

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Understanding Security Features for Cisco Unified IP Phones

Note There are interactions, restrictions, and limitations that affect the security level of the conference call

depending on the security mode of the participant’s phones and the availability of secure conference bridges. See Tabl e 1 - 5 and Table 1 - 6 for information about these interactions.

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco Unified IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. If the call is connected to a non-protected phone, then the secure tone is not played.

Chapter 1 An Overview of the Cisco Unified IP Phone

Note Protected calling is supported for conversations between two phones. Some features, such as conference

calling, shared lines, Cisco Extension Mobility, and Join Across Lines are not available when protected calling is configured.

Call Security Interactions and Restrictions

Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and also security in the system. Tab l e 1-5 provides information about changes to call security levels when using Barge.

Table 1-5 Call Security Interactions When Using Barge

Initiator’s Phone Security Level Feature Used Call Security Level Results of Action

Non-secure Barge Encrypted call Call barged and identified as non-secure call

Secure (encrypted) Barge Authenticated call Call barged and identified as authenticated call

Secure (authenticated) Barge Encrypted call Call barged and identified as authenticated call

Non-secure Barge Authenticated call Call barged and identified as non-secure call

Table 1-6 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

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Table 1-6 Security Restrictions with Conference Calls

Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action

Non-secure Conference Encrypted or authenticated Non-secure conference bridge

Non-secure conference

Secure (encrypted or authenticated)

Secure (encrypted) Conference All participants are encrypted Secure conference bridge

Secure (authenticated) Conference All participants are encrypted or

Non-secure Conference Encrypted or authenticated Only secure conference bridge is available

Secure (encrypted or authenticated)

Secure (encrypted) Join Encrypted or authenticated Secure conference bridge

Non-secure cBarge All participants are encrypted Secure conference bridge

Conference At least one member is

non-secure

Secure conference bridge

Non-secure conference

Secure encrypted level conference

Secure conference bridge

authenticated

Secure authenticated level conference

and used

Non-secure conference

Conference Encrypted or authenticated Only non-secure conference bridge is

available and used

Non-secure conference

Conference Encrypted or secure Conference remains secure. When one

participant tries to hold the call with MOH, the MOH does not play.

Conference remains secure (encrypted or authenticated)

Conference changes to non-secure

Non-secure MeetMe Minimum security level is

encrypted

Secure (encrypted) MeetMe Minimum security level is

authenticated

Initiator receives message “Does not meet Security Level”, call rejected.

Secure conference bridge

Conference accepts encrypted and authenticated calls

Secure (encrypted) MeetMe Minimum security level is

non-secure

Only secure conference bridge available and used

Conference accepts all calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

• Overview, page 1-20

• Required Network Components, page 1-20

• Best Practices—Requirements and Recommendations, page 1-20

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Understanding Security Features for Cisco Unified IP Phones

Overview

Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This capability prevents the IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy EAPOL-Logoff mechanism. If the locally attached PC is disconnected from the IP phone, the LAN switch would not see the physical link fail, because the link between the LAN switch and the IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.

The Cisco Unified IP phones contain an 802.1X supplicant in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports. The Cisco Unified IP Phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and EAP-MD5 options for network authentication.

Chapter 1 An Overview of the Cisco Unified IP Phone

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

• Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone.

• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X to act as the

authenticator and pass the messages between the phone and the authentication server. When the exchange is completed, the switch grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, make sure that you have properly configured the other components before enabling it on the phone. See 802.1X Authentication and Status, page 4-42 for more information.

• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device be authenticated to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone PC port.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home. html

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–

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See Security

Configuration Menu, page 4-30 for more information. If you do not disable this port and

subsequently attempt to attach a PC to it, the switch will deny network access to the phone and the PC.

• Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN and consider assigning the port to the native VLAN. See Security Configuration Menu,

page 4-30 for more information.

• Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See 802.1X Authentication and

Status, page 4-42 for more information.

Security Restrictions

Understanding Security Features for Cisco Unified IP Phones

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which the user initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications Manager classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.

A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco Unified IP telephony network, refer to System Configuration Overview in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-22

• Installing Cisco Unified IP Phones, page 1-25

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see Adding Phones to the Cisco Unified Communications

Manager Database, page 2-11.

For general information about configuring phones in Cisco Unified Communications Manager, refer to

Cisco Unified IP Phones in Cisco Unified Communications Manager System Guide.

Checklist for Configuring the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco

Unified Communications Manager Administration

Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones

7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Checklist for Configuring the Cisco Unified IP Phones

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone button

template, softkey template, phone features, IP Phone services, or phone applications

Provides list of configuration requirements for setting up phones.

Refer to Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

See Telephony Features Available for the Phone,

page 5-1.

Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates.

2. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs.

You must specify a service URL with an IPv4 address.

3. Add and configure the phone by completing the required

fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

Adds the device with its default settings to the Cisco Unified Communications Manager database.

4. Add and configure directory numbers (lines) on the phone by

completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

5. Customize softkey templates.

Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage needs.

Refer to Cisco Unified Communications Manager Administration Guide, Phone Button Template

Configuration.

See Modifying Phone Button Templates, page 5-25.

Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone

Configuration.

For information about Product Specific Configuration fields, refer to “?” Button Help in the Phone Configuration window.

Refer to Cisco Unified Communications Manager Administration Guide, Directory Number

Configuration.

See Telephony Features Available for the Phone,

page 5-1.

Refer to Cisco Unified Communications Manager Administration Guide, Softkey Template

Configuration.

See Configuring Softkey Templates, page 5-27.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Checklist for Configuring the Cisco Unified IP Phones (continued)

Task Purpose For More Information

6. Configure speed-dial buttons and assign speed-dial numbers

(optional).

Adds speed-dial buttons and numbers.

Note Users can change speed-dial settings on their phones

by using Cisco Unified CM User Options.

7. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their phones by

using the Cisco Unified CM User Options web pages.

Note You must specify a service URL with an IPv4

address.

8. Assign services to phone buttons (optional).

Provides single button access to an IP phone service or URL.

9. Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for example, User ID and last name.

Note Assign a password (for User Options web pages) and

PIN (for Extension Mobility and Personal Directory)

Adds user information to the global directory for Cisco Unified Communications Manager.

10. Associate a user to a user group.

Assigns users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

11. Associate a user with a phone (optional).

Provides users with control over their phone such as forwarding calls or adding speed-dial numbers or services.

Note Some phones, such as those in conference rooms, do

not have an associated user.

Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone

Configuration.

Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone

Services Configuration.

See Setting Up Services, page 5-28.

Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone

Configuration.

Refer to Cisco Unified Communications Manager Administration Guide, End User Configuration.

See Adding Users to Cisco Unified Communications

Manager, page 5-28.

Note If your company uses a a Lightweight

Directory Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco Unified Communications to use your existing LDAP directory, refer to

Configuring Corporate Directories, page 5-24.

Refer to the Cisco Unified Communications Manager Administration Guide:

• End User Configuration.

• User Group Configuration.

Refer to Cisco Unified Communications Manager Administration Guide, End User Configuration.

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Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is available on cisco.com, provides directions for connecting the phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, refer to the Readme file for your phone, which is located at: 

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

After the phone is connected to the network, the phone startup process begins and the phone registers with Cisco Unified Communications Manager. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Installing Cisco Unified IP Phones

Checklist for Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phones

7975G, 7971G-GE, 7970G, 7965G, and 7945G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Table 1-8 Checklist for Installing the Cisco Unified IP Phones

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

Determines how the phone receives power.

2. Assemble the phone, adjust phone placement, and

connect the network cable.

Locates and installs the phone in the network.

See Providing Power to the Phone, page 2-4.

See Installing the Cisco Unified IP Phone, page 3-5.

See Adjusting the Placement of the Cisco Unified IP

Phone, page 3-11.

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Installing Cisco Unified IP Phones

Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

3. Add a Cisco Unified IP Phone Expansion Module.

Adds the device with its default settings to the Cisco Unified Communications Manager database.

Extends functionality of a Cisco Unified IP Phone by adding 14 (using Cisco Unified Expansion Module

7914) or 24 (using Cisco Unified Expansion Module 7915 or 7916) line appearances or speed-dial numbers.

Note Cisco Unified IP Phone 7971G-GE and 7970G

do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916.

Note The Cisco Unified IP Phone 7945G does not

support any expansion modules.

Note A maximum of 56 keys can be configured for

a Cisco Unified IP Phone 7975G and up to 54 keys can be configured for Cisco Unified IP Phone 7965G.

4. Monitor the phone startup process.

Verifies that phone is configured properly.

See Attaching a Cisco Unified IP Phone Expansion

Module, page 3-9.

See Verifying the Phone Startup Process, page 3-14.

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Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

5. When you are configuring the network settings on the

phone, for an IPv4 network you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv4 Configuration and configure the following:

• To enable DHCP, set DHCP Enabled to Yes .

DHCP is enabled by default.

• To use an alternate TFTP server, set Alternate

TFTP Server to Yes , and enter the IP address for the TFTP Server.

Note Consult with the network administrator if you

need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

See Configuring Startup Network Settings, page 3-15.

See Network Configuration Menu, page 4-5.

Installing Cisco Unified IP Phones

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Settings > Network Configuration> IPv4 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes , a nd enter the

IP address for TFTP Server 1.

You must also enter the domain name where the phone resides by Choosing Settings > Network

Configuration.

The Cisco Unified IP Phone supports having both IPv4 and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses.

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Installing Cisco Unified IP Phones

Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

6. If you are configuring the network settings on the

phone for an IPv6 network, you can set up an IP address for the phone by either using DHCPv6 or manually entering an IP address.

Using DHCPv6—To enable DHCPv6 and allow the DHCPv6 server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv6 Configuration and:

• To enable DHCPv6,set DHCPv6 Enabled to Ye s.

DHCPv6 is enabled by default.

• To use an alternate TFTP server, set IPv6

Alternate TFTP Server to Ye s, and enter the IP address for IPv6 TFTP Server 1.

Note Consult with the network administrator if you

need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

See Configuring Startup Network Settings, page 3-15.

See Network Configuration Menu, page 4-5.

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Settings > Network Configuration> IPv6 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCPv6, set DHCPv6 Enabled to No.

b. Enter the static IP address for phone.

c. Enter the IPv6 prefix length.

d. Set IPv6 Alternate TFTP Server to Ye s, and enter

IP address for IPv6 TFTP Server 1.

You must also enter the domain name where the phone resides by Choosing Settings > Network

Configuration.

Note The Cisco Unified IP Phone supports having

both IPv4 and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses.

7. Set up security on the phone.

Provides protection against data tampering threats and identity theft of phones.

See Configuring Security on the Cisco Unified IP Phone,

page 3-16.

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Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

8. Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

9. Provide information to end users about how to use

their phones and how to configure their phone options.

Ensures that users have adequate information to successfully use their Cisco Unified IP Phones.

Refer to your phone user guide.

See Providing Information to Users Via a Website,

page A-1

Installing Cisco Unified IP Phones

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Installing Cisco Unified IP Phones

Chapter 1 An Overview of the Cisco Unified IP Phone

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CHAP T ER

Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.

This chapter focuses on the interactions between the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G and Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also describes options for powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes these topics:

• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2

• Providing Power to the Phone, page 2-4

• Understanding Phone Configuration Files, page 2-7

• Understanding the Phone Startup Process, page 2-9

• Adding Phones to the Cisco Unified Communications Manager Database, page 2-11

• Using Cisco Unified IP Phones with Different Protocols, page 2-14

• Determining the MAC Address of a Cisco Unified IP Phone, page 2-15

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified IP Communications Products

Understanding Interactions with Other Cisco Unified

IP Communications Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

This section includes these topics:

• Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications

Manager, page 2-2

• Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-3

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified

Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications Manager manages the components of the IP telephony system—the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning. Cisco Unified Communications Manager also provides:

• Firmware for phones

• Authentication and encryption (if configured for the telephony system)

• Configuration, CTL, and Identity Trust List (ITL) files via the TFTP service

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary

Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco

Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security Guide.

For an overview of security functionality for the Cisco Unified IP Phone, see Understanding Security

Features for Cisco Unified IP Phones, page 1-13.

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager:



http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Related Topic

• Telephony Features Available for the Phone, page 5-1

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Understanding Interactions with Other Cisco Unified IP Communications Products

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

The Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP address

might not be available to assign the phone to the same subnet as other devices connect to the same port

• Data traffic present on the data/native VLAN may reduce the quality of Voice-over-IP traffic

• Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

• Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst 6000 series, for

example)

• Data traffic to and from the PC connected to the switch through the access port of the IP phone

(native VLAN)

Isolating the phones on a separate, auxiliary VLAN improves the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access related documentation at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

• Understanding the Phone Startup Process, page 2-9

• Network Configuration Menu, page 4-5

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Providing Power to the Phone

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

The following sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Phone Power Consumption and Display Brightness, page 2-5

• Power Outage, page 2-6

• Obtaining Additional Information about Power, page 2-6

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Power Guidelines

Table 2-1 provides guidelines that apply to external power and to PoE power for Cisco Unified IP Phone

7975G, 7971G-GE, 7970G, 7965G, and 7945G.

Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

Power Type Guidelines

External power— Provided through the CP-PWR-CUBE-3 external power supply

External power— Provided through the Cisco Unified IP Phone Power Injector

PoE power—Provided by a switch through the Ethernet cable attached to the phone

The Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G use the CP-PWR-CUBE-3 power supply.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP Phone.

• The Cisco Unified IP Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and

7945G support IEEE 802.3af Class 3 power on signal pairs and spare pairs.

• The Cisco Unified IP Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and

7945G do not support Cisco inline PoE.

• To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

• Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating system version information.

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Phone Power Consumption and Display Brightness

The power consumed by a phone depends on its power configuration. See Table 2- 1 for a power configuration overview. See Table 2-2 for the maximum power consumed by a phone for each configuration option and the correlating phone screen brightness level.

Note Power consumption values shown in the table include power losses in the cable that connects the phone

to the switch.

Table 2-2 Power Consumption and Display Brightness for Power Configurations

Phone Model Power Configuration

Cisco Unified IP Phone 7975G, 7965G, 7945G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

1. Starts at approximately 1/2 brightness, changes to full brightness when the phone negotiates additional power.

IEEE 802.3af Class 3 power from a Cisco switch, with bidirectional power negotiation enabled

External power — Full

IEEE 802.3af Class 3 power from a Cisco switch (with or without bidirectional power negotiation enabled) or from a third-party switch

External power — Full

Cisco prestandard PoE from a switch that supports a maximum of 7 W power per port, with bidirectional power negotiation enabled

Cisco prestandard PoE from a Cisco Switch that supports 7 W or

15.4 W power per port, without bidirectional power negotiation

IEEE 802.3af Class 3 power from a Cisco switch, without bidirectional power negotiation

IEEE 802.3af Class 3 power from a third-party switch 6.3 W Approx. 1/2

IEEE 802.3af Class 3 power from a Cisco switch, with bidirectional power negotiation enabled

Cisco prestandard PoE from a Cisco Switch that supports 15.4 W power per port, with bidirectional power negotiation enabled

External power — Full

Providing Power to the Phone

Max. Power Consumed from a Switch

Phone Screen Brightness

12 W Full

15.4 W Near full

6.3 W Approx. 1/2

10.25 W Full

Note When a phone is powered with a method that does not support full brightness for the phone screen, the

phone Brightness control (Settings > User Preferences > Brightness) does not allow you to set the brightness to the maximum value.

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Providing Power to the Phone

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Tab l e 2-3 . These documents provide information about these topics:

• Cisco switches that work with the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and

7945G

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

Table 2-3 Related Documentation for Power

Document Topics URL

Cisco Unified IP Phone Power Injector

PoE Solutions http://www.cisco.com/en/US/netsol/

Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products

Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_cisco_

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installati on_guides_list.html

ns340/ns394/ns147/ns412/networking_solutions_package.html

_support_series_home.html

ios_software_category_home.html

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Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone’s configuration file.

Configuration files also contain information about which image load the phone should be running. If this image load differs from the one that is currently loaded on a phone, the phone contacts the TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the file source.)

In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP connection. For SIP phones, a TLS connection requires that the transport protocol in the phone configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in Cisco Unified Communications Manager.

Understanding Phone Configuration Files

Note If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone

has not received a CTL or ITL file, the phone tries four times to obtain it so it can register securely.

Note Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to

Cisco Unified Communications Manager for secure signaling even without the CTL file.

Phone Configuration Files in Cisco Unified Communications Manager Security Guide.

A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not received a valid Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP.

If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager. The phone continually displays the “Configuring IP” message until you either enable auto-registration or add the phone to the Cisco Unified Communications Manager database.

If the phone has registered before, the phone accesses the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

For SIP phones, the TFTP server generates these SIP configuration files:

• SIP IP Phone:

–

For unsigned and unencrypted files—SEP<mac>.cnf.xml

–

For signed files—SEP<mac>.cnf.xml.sgn

–

For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn

• Dial Plan—<dialplan>.xml

• Softkey Template—<softkey_template>.xml

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The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco Unified Communications Manager Administration. The MAC address uniquely identifies the phone. For more information refer to Cisco Unified Communications Manager Administration Guide.

For more information about how the phone interacts with the TFTP server, refer to Cisco Unified Communications Manager System Guide, Cisco TFTP.

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Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Tabl e 2 -4. Depending on your specific network configuration, not all of these process steps may occur on your Cisco Unified IP Phone.

Table 2-4 Cisco Unified IP Phone Startup Process

Task Purpose Related Topics

1. Obtaining Power from the Switch.

If a phone is not using external power, the switch provides in-line power through the Ethernet cable that is attached to the phone.

2. Loading the StoredPhone Image.

The Cisco Unified IP Phone has non-volatile flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in flash memory. Using this image, the phone initializes its software and hardware.

3. Configuring VLAN.

If the Cisco Unified IP Phone is connected to a Cisco switch, the switch next informs the phone of the voice VLAN defined on the switch port. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

4. Obtaining an IP Address.

If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

5. Accessing a TFTP Server.

In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone. The phone then contacts the TFTP server directly.

Note You can also assign an alternative TFTP server to

use instead of the one assigned by DHCP.

6. Requesting the CTL file.

The TFTP server stores the CTL file. This file contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager.

See Providing Power to the Phone, page 2-4.

See Resolving Startup Problems, page 9-1.

See Network Configuration Menu, page 4-5.

See Resolving Startup Problems, page 9-1.

See Network Configuration Menu, page 4-5.

See Resolving Startup Problems, page 9-1.

See Network Configuration Menu, page 4-5.

See Resolving Startup Problems, page 9-1.

Refer to Cisco Unified Communications Manager

Security Guide, Configuring the Cisco CTL

Client.

Understanding the Phone Startup Process

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Table 2-4 Cisco Unified IP Phone Startup Process (continued)

Task Purpose Related Topics

7. Requesting the ITL file.

The phone requests the ITL file after it requests the CTL file. The ITL file contains the certificates of the entities that the phone can trust. The certificates are used for authenticating a secure connection with the servers or authenticating a digital signature signed by the servers.

8. Requesting the Configuration File.

The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone.

9. Contacting Cisco Unified Communications Manager.

The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list. If the security profile of the phone is configured for secure signaling (encrypted or authenticated), and the Cisco Unified Communications Manager is set to secure mode, the phone makes a TLS connection. Otherwise, it makes a nonsecure TCP connection.

Refer to Cisco Unified Communications Manager Security Guide, Security by Default.

See Understanding Phone Configuration Files,

page 2-7.

See Resolving Startup Problems, page 9-1.

See Understanding Phone Configuration Files,

page 2-7.

See Resolving Startup Problems, page 9-1.

If the phone was manually added to the database, Cisco Unified Communications Manager identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco Unified Communications Manager, the phone attempts to auto-register itself in the Cisco Unified Communications Manager database.

Note Auto-registration is disabled when you configure

the CTL client. In this case, the phone must be manually added to the Cisco Unified Communications Manager database.

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Adding Phones to the Cisco Unified Communications Manager Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-11

• Adding Phones with Auto-Registration and TAPS, page 2-12

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-13

• Adding Phones with BAT, page 2-13

Table 2-5 provides an overview of these methods for adding phones to the

Cisco Unified Communications Manager database.

Table 2-5 Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Requires MAC

Method

Auto-registration No

Address? Notes

• Results in automatic assignment of directory

numbers.

Auto-registration with TAPS

Using the Cisco Unified Communications Manager Administration

Using BAT Yes Can add groups of same model of phone.

No Requires auto-registration and the Bulk Administration

Yes Requires phones to be added individually.

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Add phones without first gathering MAC addresses from the phones.

• Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During auto-registration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone.

• Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco Unified Communications Manager.

• Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

• Not available when security or encryption is enabled.

Tool (BAT); updates the Cisco Unified Communications Manager database with the MAC address and DNs for the device when user calls TAPS from the phone.

Can schedule when phones are added to the Cisco Unified Communications Manager database.

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Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding Phones with

BAT, page 2-13.

Auto-registration is disabled by default. In some cases, you may not want to use auto-registration; for example, if you want to assign a specific directory number to the phone or if you plan to use secure connection with Cisco Unified Communications Manager as described in Cisco Unified Communications Manager Security Guide. For information about enabling auto-registration, refer to Enabling Auto-Registration in the Cisco Unified Communications Manager Administration Guide.

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for nonsecure mode through the Cisco CTL client, auto-registration is not automatically enabled.

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-12

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-13

• Adding Phones with BAT, page 2-13

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones.

Note Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To

add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding Phones

with BAT, page 2-13.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Unified CM) for TAPS to function.

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for nonsecure mode through the Cisco CTL client, auto-registration is not automatically enabled.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and about TA PS .

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Adding Phones to the Cisco Unified Communications Manager Database

Related Topics

• Adding Phones with Auto-Registration, page 2-11

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-13

• Adding Phones with BAT, page 2-13

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.

For information about determining a MAC address, see Determining the MAC Address of a Cisco

Unified IP Phone, page 2-15.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-11

• Adding Phones with Auto-Registration and TAPS, page 2-12

• Adding Phones with BAT, page 2-13

Adding Phones with BAT

Cisco Unified Communications Bulk Administration Tool (BAT), which is a menu option in Cisco Unified Communications Manager Administration, enables you to perform batch operations, which includes registration, on multiple phones.

To add phones using BAT only (not in conjunction with TAPS), you first need to obtain the appropriate MAC address for each phone.

For information about determining a MAC address, see Determining the MAC Address of a Cisco

Unified IP Phone, page 2-15.

To add a phone to the Cisco Unified Communications Manager, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone

Tem pl at e.

Step 2 Click Add New.

Step 3 Choose a Phone Type and click Next.

Step 4 Enter the details of phone specific parameters like Device Pool, Phone Button Template, Device Security

Profile and so on.

Step 5 Click Save.

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Using Cisco Unified IP Phones with Different Protocols

Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone

using an already created BAT phone template.

For detailed instructions about using BAT, refer to the Cisco Unified Communications Manager Bulk Administration Guide. For more information on creation of BAT Phone Templates, see the Cisco Unified Communications Manager Bulk Administration Guide, Phone Template.

Related Topics

• Adding Phones with Auto-Registration, page 2-11

• Adding Phones with Auto-Registration and TAPS, page 2-12

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-13

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

This section includes these topics:

• Converting a New Phone from SCCP to SIP, page 2-14

• Converting an In-Use Phone from One Protocol to the Other Protocol, page 2-15

• Deploying a Phone in an SCCP and SIP Environment, page 2-15

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

Procedure

Step 1 Take one of these actions:

• To auto-register the phone, set the Auto Registration Phone Protocol parameter in Cisco Unified

Communications Manager Administration to SIP.

• To provision the phone using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from the BAT.

• To provision the phone manually, make the appropriate changes for SIP on the Phone configuration

window in Cisco Unified Communications Manager Administration.

Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco Unified Communications Manager configuration. Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed information about using the BAT.

Step 2 If you are not using DHCP in your network, configure the network parameters for the phone.

See Configuring Startup Network Settings, page 3-15.

Step 3 Save the configuration updates, click Apply Config, click OK when the Apply Configuration

Information dialog displays, then have the user power cycle the phone.

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Converting an In-Use Phone from One Protocol to the Other Protocol

For information about how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration,

section Migration Existing Phone Configuration to a Different Phone.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general steps:

1. Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

2. Install the phones.

3. Change the Auto Registration Protocol enterprise parameter to SIP.

4. Auto-register the SIP phones.

Determining the MAC Address of a Cisco Unified IP Phone

Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways:

• From the phone, choose Settings > Network Configuration and look at the MAC Address field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see Accessing the Web Page for a Phone, page 8-2.

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CHAP T ER

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Attaching a Cisco Unified IP Phone Expansion Module, page 3-9

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-11

• Verifying the Phone Startup Process, page 3-14

• Configuring Startup Network Settings, page 3-15

• Configuring Security on the Cisco Unified IP Phone, page 3-16

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see Preparing

to Install the Cisco Unified IP Phone on Your Network, page 2-1.

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements:

• Working Voice over IP (VoIP) network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager installed in your network and configured to handle call processing

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• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide. Also, see the Adding Phones to the Cisco

Unified Communications Manager Database, page 2-11.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the Cisco Unified IP Phones. See Telephony Features Available for the Phone, page 5-1 for details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and voice messaging system options. See Adding Users to Cisco

Unified Communications Manager, page 5-28 for details.

Understanding the Cisco Unified IP Phone Components

The Cisco Unified IP Phone includes these components on the phone or as accessories for the phone:

• Network and Access Ports, page 3-2

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone includes these ports:

• Network port—Labeled 10/100 SW on Cisco Unified IP Phones 7970G, 7965G, and 7945G, and

10/100/1000 SW on the Cisco Unified IP Phones 7975G and 7971G-GE.

• Access port—Labeled 10/100 PC on Cisco Unified IP Phones 7970G, 7965G, and 7945G, and

10/100/1000 SW on the Cisco Unified IP Phones 7975G and 7971G-GE.

Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices. For the Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G, you can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000 Mbps connections (the Cisco

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Unified IP Phone 7970G does not support 1000 Mbps). For the Cisco Unified IP Phone 7965G and 7945G, you can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6 for 100 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See Providing

Power to the Phone, page 2-4 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone 7975G, 7965G, or 7945G, plug the cable into the handset and into the Handset port on the back of the phone.

To connect a handset to the Cisco Unified IP Phones 7971G-GE or 7970G, remove the hookswitch clip from the cradle area, as shown in Figure 3-1. Then plug the cable into the handset and into the Handset port on the back of the phone.

Understanding the Cisco Unified IP Phone Components

Speakerphone

Headset

Figure 3-1 Removing the Hookswitch Clip

By default, the speakerphone is enabled on Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration for the phone, check the Disable Speakerphone check box.

Although Cisco performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party of by both

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the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using

External Devices, page 3-5, for more information.

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en mass.

Note The Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G support wideband headsets.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets or handsets. However, a variety headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

Chapter 3 Setting Up the Cisco Unified IP Phone

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

Note The Cisco Unified IP Phone 7971G-GE and 7970G do not support wireless headsets.

Connecting a Headset

To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls by using the headset.

You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

The wireless headset remote hookswitch control feature allows you to use a wireless headset with the Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting the headset and using the features.

Category drop-down list box displays.

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

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To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration for the phone, check the Disable Speakerphone and Headset check box.

Enabling a Wireless Headset

Note The Cisco Unified IP Phone 7971G-GE and 7970G do not support wireless headsets.

By default, the Wireless Headset Hookswitch Control option is disabled. You can enable it in the Cisco Unified Communications Manager Administration application. Choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, select Enable for Headset Hookswitch Control.

On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration > Media Configuration and verifying that the Wireless Headset Hookswitch Control is set to Enabled.

Refer to the wireless headset documentation for information about connecting the headset and using the features.

Installing the Cisco Unified IP Phone

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it.

Table 3-1 describes the tasks. See Figure 3-2 for a graphical representation of the connections for the

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G, and see Figure 3-3 for a graphical representation of the connections for the Cisco Unified IP Phone 7965G and 7945G.

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Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image.



Before using external devices, read Using External Devices, page 3-5 for safety and performance information.

Before You Begin

Remove the hookswitch clip, if necessary (see Handset, page 3-3), from the cradle area.

To install a Cisco Unified IP Phone, perform the tasks described in Tab le 3- 1 :

Table 3-1 Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. (Optional) Connect a headset to the Headset port.

You can add a headset later if you do not connect one now.

3. (Optional) Connect a wireless headset.

You can add a wireless headset later if you do not want to connect one now.

See Headset, page 3-3 for supported headsets.

Refer to the wireless headset documentation for information.

Note The Cisco Unified IP Phone 7971G-GE and 7970G

do not support wireless headsets.

4. (Optional) Connect the power supply to the Cisco DC

Adapter port.

5. Connect a straight-through Ethernet cable from the switch

to the 10/100/1000 SW port on the Cisco Unified IP Phone 7975G and 7971G-GE, or to the 10/100 SW port on the Cisco Unified IP Phone 7970G, 7965G and 7945G.

Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

You can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6 for 100 Mbps connections and Category 5e/6 for 1000 Mbps connections

6. Connect a straight-through Ethernet cable from another

network device, such as a desktop computer, to the 10/100/1000 PC port on the Cisco Unified IP Phone 7975G and 7971G-GE, or to the 10/100 SW port on the Cisco Unified IP Phone 7970G, 7965G and 7945G.

Optional. You can connect another network device later if you do not connect one now.

You can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6 for 100 Mbps connections and Category 5e/6 for 1000 Mbps connections.

See Providing Power to the Phone, page 2-4.

See Network and Access Ports, page 3-2 for guidelines.

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130055

AUX

10/100/1000 SW 10/100/1000 PC

DC48V

Installing the Cisco Unified IP Phone

Figure 3-2 Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Rear Cable Connections

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Rear Cable Connections:

1 DC adapter port (DC48V) 5 Access port

2 Power supply with DC Connector 6 Handset port

3 Power cable with AC wall plug 7 Headset port

4 Network port

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AUX

DC48V

10/100 SW 10/100 PC

185045

Figure 3-3 Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections

Chapter 3 Setting Up the Cisco Unified IP Phone

Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections:

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port

Access port

Handset port

Headset port

Footstand button

Auxiliary port (AUX)

Related Topics

• Before You Begin, page 3-1

• Attaching a Cisco Unified IP Phone Expansion Module, page 3-9

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-11

• Configuring Startup Network Settings, page 3-15

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Attaching a Cisco Unified IP Phone Expansion Module

The Cisco Unified IP Phone Expansion Module can be attached to Cisco Unified IP Phone to extend the number of line appearances or speed dial buttons. You can customize the button templates for the Cisco Unified IP Phone Expansion Module to determine the number of line appearances and speed dial buttons. See Modifying Phone Button Templates, page 5-25 for details.

Note The Cisco Unified IP Phone 7971G-GE and 7970G support only the Cisco Unified IP Phone Expansion

Module 7914. 

Cisco Unified IP Phone Expansion Modules do not support the Cisco Unified IP Phone 7945G.

You can attach one or more Cisco Unified IP Phone Expansion Modules to the Cisco Unified IP Phone 7975G and 7965G by using one of the following methods:

• When you initially add the phone to Cisco Unified Communications Manager, by selecting

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916

in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See

Step 6 in the following procedure.

• After the phone is configured in Cisco Unified Communications Manager.

You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7971G-GE and 7970G by using one of the following methods:

• When you initially add the phone to Cisco Unified Communications Manager, you can choose

7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and then choose the appropriate expansion module firmware. See Step 6 in the following procedure.

• After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow these steps:

Procedure

Step 1 Log in to Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Administration displays.

Step 2 From the menu, choose Device > Phone.

The Find and List Phone window displays. You can search for one or more phones that you want to configure for the Cisco Unified IP Phone Expansion Module.

Step 3 Select and enter your search criteria and click Find.

The Find and List Phone window redisplays and shows a list of the phones that match your search criteria.

Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module.

The Phone configuration window displays.

Step 5 Scroll to the Expansion Module Information section.

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Step 6 To add support for one expansion module on Cisco Unified IP Phones 7975G and 7965G, in the Module

1 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 .24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916.

To add support for one expansion module on Cisco Unified IP Phones 7971G-GE and 7970G, in the Module 1 field, select 7914 14-Button Line Expansion Module.

Step 7 To add support for a second expansion module on Cisco Unified IP Phones 7975G and 7965G, in the

Module 2 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914, 7915 12-Button Line Expansion Module or 7915 24-Button Line

Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the Cisco Unified IP Phone

Expansion Module 7916.

To add support for a second expansion module on Cisco Unified IP Phones 7971G-GE and 7970G, in the Module 2 field, choose 7914 14-Button Line Expansion Module.

In the Firmware Load Information section, there are two fields that specify the firmware load for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 8 Click Save.

A message displays asking you to click the Apply Config button for the changes to take effect. Click OK.

Step 9 Click Apply Config.

Chapter 3 Setting Up the Cisco Unified IP Phone

The Apply Configuration Information dialog appears.

Step 10 Click OK.

Note Refer users to their User Options web pages so they can configure buttons and program buttons to access

phone services on the Cisco Unified IP Phone Expansion Module. See How Users Subscribe to Services

and Configure Phone Features, page A-3 for more details.

Feature Key Capacity Increase for Cisco Unified IP Phones

The Cisco Unified IP Phone Expansion Modules 7915 and 7916 attach to your Cisco Unified IP Phone 7962G, 7965G, or 7975G, adding up to 48 extra line appearances or programmable buttons to your phone. The line capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line help ID. You can configure all the 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and 7916.

Cisco Unified IP Phone 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916.

Use the Phone Button Template Configuration to configure the buttons.

Cisco Unified Communications Manager includes several default phone button templates. When adding phones, you can assign one of these templates to the phones or create a new template.

To configure the 48 additional buttons, follow these steps:

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Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2 Click the Add New button.

Step 3 From the drop-down list, choose a template and click Copy.

Step 4 Rename the new template.

Step 5 Update the template to 56 Directory Numbers for Cisco Unified IP Phone 7975G, or 54 Directory

Numbers for Cisco Unified IP Phone 7965G.

Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information on creating and modifying templates.

Note You can also attach two Cisco Unified IP Phone Expansion Modules 7915s or two Cisco Unified

IP Phone Expansion Modules 7916s, to provide 48 additional lines or speed-dial and feature buttons.

Related Topics

• Before You Begin, page 3-1

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-11

• Configuring Startup Network Settings, page 3-15

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount the phone to the wall by using the footstand or by using the optional locking wall mount kit.

Adjusting Cisco Unified IP Phone Footstand and Phone Height

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-6 for more information.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand to the desired height.

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Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phones 7975G, 7965G, 7945G, 7971G-GE, and 7970G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

For an illustration on how to connect a cable lock to the Cisco Unified IP Phone 7975G, 7965G, and 7945G, see Figure 3-4. For an illustration on how to connect a cable lock to the Cisco Unified IP Phone 7971G-GE and 7970G, see Figure 3-5.

Figure 3-4 Connecting a Cable Lock to the Cisco Unified IP Phones 7975G, 7965G, and 7945G

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Figure 3-5 Connecting a Cable Lock to the Cisco Unified IP Phone 7971G-GE and 7970G

Adjusting the Placement of the Cisco Unified IP Phone

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall by using the standard footstand and not the wall mount kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco Unified IP phone to the wall

See Figure 3-6 for a graphical representation of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1 Push in the footstand adjustment button.

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Step 2 Adjust the footstand so it is flat against the back of the phone.

Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4 Hang the phone on the wall.

Figure 3-6 Parts Used in Wall Mounting the Cisco Unified IP Phone

Chapter 3 Setting Up the Cisco Unified IP Phone

1 Footstand adjustment button—Raises and lowers adjustment plate

2 Wall mounting screw holes

3 Adjustment plate—Raises and lowers phone vertically

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps.

1. These buttons flash on and off in sequence:

–

Headset (Only if the handset is off-hook when the phone powers up. In this case, hang up the handset within 3 seconds or the phone launches its secondary load instead of its primary load.)

–

Mute

–

Speaker

2. Some or all of the line keys flash orange

Caution If the line keys flash red in sequence after flashing yellow, do not power down the phone until the

sequence of red flashes completes. This sequence can take several minutes to complete.

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3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone flash memory is erased or the phone load is corrupted, the sequence of green flashes will continue while the phone begins a software update procedure. If the phone performs this procedure, the following buttons light to indicate progress:

–

Headset—Phone is waiting for the network and completing CDP and DHCP configuration. (A DHCP server must be available in your network.)

–

Mute—Phone is downloading images from the TFTP server

–

Speaker—Phone is writing images to its flash memory

4. The phone screen displays the Cisco Systems, Inc., logo screen.

5. These messages display as the phone starts:

–

Verifying load (if the phone load does not match the load on the TFTP server). If this message displays, the phone start up again and repeats step 1 through step 4 above.

–

Configuring IP

–

Updating the Trust List

–

Updating Locale

Configuring Startup Network Settings

–

Configuring Unified CM List

–

Registering

6. The main phone screen displays:

–

Current date and time

–

Primary directory number

–

Additional directory numbers and speed dial numbers, if configured

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see Resolving Startup Problems, page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information (subnet mask for IPv4 and subnet prefix length for IPv6)

• Default gateway IP address

• TFTP server IP address

You may also configure these optional settings as necessary:

• Domain name

• DNS server IP address

Collect this information and see instructions in Configuring Settings on the Cisco Unified IP Phone,

page 4-1

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Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see Understanding Security Features for Cisco Unified

IP Phones, page 1-13. Also, refer to Cisco Unified Communications Manager Security Guide.

You can initiate the installation of a Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before you begin, make sure that the appropriate Cisco Unified Communications Manager and the CAPF security configurations are complete:

• The CTL or ITL file should have a CAPF certificate

• On Cisco Unified Communications Operating System Administration, verify that the CAPF

certificate has been installed

• The CAPF is running and configured

Refer to Cisco Unified Communications Manager Security Guide for more information.

To configure an LSC on the phone manually, perform the following procedure. Depending on how you have configured the CAPF, this procedure installs an LSC, updates an existing LSC, or removes an existing LSC.

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, press the Settings > Security Configuration.

Note You can control access to the Settings Menu by using the Settings Access field in the

Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see Cisco Unified Communications Manager Administration Guide.

Step 3 Press **# to unlock settings on the Security Configuration menu. (See Unlocking and Locking Options,

page 4-3 for information about using locking and unlocking options.)

Note If a Settings Menu password has been provisioned, SIP phones present an “Enter password”

prompt after you enter **#.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages displays in the LSC option field in the Security Configuration menu so you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed.

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The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)

When the phone successfully completes the installation procedure, it displays “Success.” If the phone displays, “Failure,” the authorization string may be incorrect or the phone may not be enabled for upgrading. Refer to error messages generated by the CAPF and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed.

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-13

Configuring Security on the Cisco Unified IP Phone

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CHAP T ER

Configuring Settings on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

This chapter includes the following topics:

• Configuration Menus on the Cisco Unified IP Phone, page 4-1

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-17

• Security Configuration Menu, page 4-36

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

• Network Configuration menu—Provides options for viewing and making a variety of network

settings. For more information, see Network Configuration Menu, page 4-5.

• Device Configuration menu—Provides access to sub-menus from which you can view a variety of

non network-related settings. For more information, see Device Configuration Menu, page 4-17.

• Security Configuration menu—Provides options for displaying and modifying security settings. For

more information, see Security Configuration Menu, page 4-36.

Before you can change option settings on the Network Configuration menu, you must unlock options for editing. See Unlocking and Locking Options, page 4-3 for instructions.

For information about the keys you can use to edit or change option settings, see Editing Values,

page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in Cisco Unified Communications Manager Administration Phone Configuration.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

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• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-17

• Security Configuration Menu, page 4-36

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using the

Settings Access field in the Cisco Unified Communications Manager Administration Phone configuration window. The Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

• Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access field.

Procedure

Step 1 Press the Settings button to access the Settings menu.

Step 2 Perform one of these actions to display the desired menu:

• Use the Navigation button to select the desired menu and then press the Select softkey.

• Use the keypad on the phone to enter the number that corresponds to the menu.

Step 3 To display a submenu, repeat Step 2.

Step 4 To exit a menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-17

• Security Configuration Menu, page 4-36

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Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.

When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.

Note If a Settings Menu password has been provisioned, SIP phones present an “Enter password” prompt after

you enter **#.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone

will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them, wait at least 10 seconds before you press **# again.

Configuration Menus on the Cisco Unified IP Phone

Editing Values

Related Topics

• Displaying a Configuration Menu, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-17

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter.

• To enter a period (for example, in an IP address under IPv4 Configuration), press the . (period)

softkey or press * on the keypad.

• To enter a colon (for example, in an IP address under IPv6 Configuration), press the : (colon) softkey

or press * on the keypad.

• Press the << softkey if you make a mistake. This softkey deletes the character to the left of the

cursor.

• Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

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Overview of Options Configurable from a Phone

Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if

necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phone, page 9-14.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-17

• Security Configuration Menu, page 4-36

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Tab l e 4 -1. For a detailed explanation of each setting and instructions for changing them, see Network Configuration

Menu, page 4-5.

Note There are several options on various configuration menus that are for display only or that you can

configure from Cisco Unified Communications Manager. These options also are also described in this chapter.

Table 4-1 Settings Configurable from the Phone

Category Description Network Configuration Menu Option

General Network Settings

VLAN settings Admin. VLAN ID allows you to change the administrative

VLAN used by the phone. PC VLAN allows the phone to interoperate with third-party switches that do not support a

Admin. VLAN ID

PC VLAN

voice VLAN.

Port settings Allow you to set the speed and duplex of the network and

access ports.

IPv4 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones

SW Port Configuration

PC Port Configuration

DHCP

DHCP Address Released

enable DHCP by default.

IP settings If you do not use DHCP in your network, you can make IP

settings manually.

Domain Name

IP Address

Subnet Mask

Default Router 1-5

DNS Server 1-5

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Network Configuration Menu

Table 4-1 Settings Configurable from the Phone (continued)

Category Description Network Configuration Menu Option

TFTP settings for TFTP IPv4 servers

If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

IPv6 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default.

IP settings If you do not use DHCP in your network, you can make IP

settings manually.

TFTP Server 1

Alternate TFTP

TFTP Server 2

DHCPv6

DHCPv6 Address Released

Domain Name

IPv6 Address

IPv6 Prefix Length

IPv6 DNS Server 1-2

TFTP settings for TFTP IPv6 servers (SCCP phones only)

If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-17

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network settings.

Table 4-2 and Tab l e 4-3 and Tabl e 4 - 4 describe these options and, where applicable, explains how to

change them.

For information about how to access the Network Configuration menu, see Displaying a Configuration

Menu, page 4-2.

IPv6 TFTP Server 1

IPv6 Alternate TFTP

IPv6 TFTP Server 2

Note The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see Network Configuration, page 4-32.

Before you can change an option on this menu, you must unlock options as described in the Unlocking

and Locking Options, page 4-3. The Edit, Ye s , or No softkeys for changing network configuration

options appear only if options are unlocked.

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Network Configuration Menu

For information about the keys you can use to edit options, see Editing Values, page 4-3.

Table 4-2 Network Configuration Menu Options

Option Description To Change

IPv4 Configuration Internet Protocol v4 address menu. In the IPv4

Configuration menu, you can do the following:

• Enable or disable the phone to use the IPv4

address that is assigned by the DHCPv4 server.

• Manually set the IPv4 Address, Subnet Mask,

Default Routers, DNSv4 Server, and Alternate TFTP servers for IPv4.

For more information on the IPv4 address fields, refer to the specific field within this table.

IPv6 Configuration Internet Protocol v6 address menu. In the IPv6

Configuration menu, you can do the following:

• Enable or disable the phone to use the IPv6

address that is assigned by the DHCPv6 server, or to use the IPv6 address that the phone acquires through Stateless Address Autoconfiguration (SLAAC).

1. Unlock network configuration options.

2. Scroll to IPv4 Configuration and press the

Select softkey.

1. Unlock network configuration options.

2. Scroll to IPv6 Configuration and press the

Select softkey.

• Manually set the IPv6 Address, Subnet Prefix

Length, Default Routers, DNSv6 Server, and IPv6 TFTP servers.

For more information on the IPv6 address fields, refer to Table 4-5.

For more information on SLAAC, refer to Deploying

IPv6 in Unified Communications Networks with Cisco Unified Communications Manager 7.1.

MAC Address Unique Media Access Control (MAC) address of the

phone.

Host Name Unique host name that the DHCP server assigned to

the phone.

Display only—Cannot configure.

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Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

Domain Name Name of the Domain Name System (DNS) domain in

which the phone resides.

Note If the phone receives different domain names

from the DHCPv4 and DHCPv6 servers, the domain name from the DHCPv6 will take precedence.

Operational VLAN IDAuxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

1. Unlock network configuration options.

2. Disable DHCP.

If the IP Addressing mode is configured for IPv4 only, set the DHCP option to No.

If the IP Addressing mode is configured for IPv6 only, set the DHCPv6 option to No.

If the IP Addressing mode is configured for both IPv4 and IPv6, set both DHCP option and DHCPv6 to No.

3. Scroll to the Domain Name option, press

the Edit softkey, and then enter a new domain name.

4. Press the Va li da te softkey and then press

the Save softkey.

The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

1. Unlock network configuration options.

2. Scroll to the Admin. VLAN ID option,

press the Edit softkey, and then enter a new Admin VLAN setting.

Network Configuration Menu

SW Port Configuration

Speed and duplex of the network port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

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3. Press the Va li da te softkey and then press

the Save softkey.

1. Unlock network configuration options.

2. Scroll to the SW Port Configuration

option and then press the Edit softkey.

3. Scroll to the setting that you want and then

press the Select softkey.

4. Press the Save softkey.

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Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

PC Port Configuration

PC VLAN Allows the phone to interoperate with 3rd party

VPN Shows the VPN (virtual private network) Client state:

Speed and duplex of the access port. Valid values:

• Autonegotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

• Connected

1. Unlock network configuration options.

2. Scroll to the PC Port Configuration option

and then press the Edit softkey.

3. Scroll to the setting that you want and then

press the Select softkey.

4. Press the Save softkey.

To configure the setting on multiple phones simultaneously, enable the Remote Port Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).

Note If the ports are configured for Remote

1. Unlock network configuration options.

2. Make sure the Admin VLAN ID option is

set.

3. Scroll to the PC VLAN option, press the

Edit softkey, and then enter a new PC

VLAN setting.

4. Press the Va li da te softkey and then press

the Save softkey.

Display only—Cannot configure.

Port Configuration in Unified CM, the data cannot be changed on the phone.

4-8

• Not Connected

(Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.)

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Table 4-3 describes the IPv4 configuration menu options.

Table 4-3 IPv4 Configuration Menu Options

Option Description To Change

DHCP Indicates whether the phone has DHCP enabled or

disabled.

When DHCP is enabled, the DHCP server assigns the phone an IPv4 address. When DHCP is disabled, the administrator must manually assign an IPv4 address to the phone.

1. Unlock network configuration options.

2. Scroll to the DHCP option and press the No

softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

3. Press the Save softkey.

Network Configuration Menu

IP Address Internet Protocol version 4 (IPv4) address of the

phone.

If you assign an IPv4 address with this option, you must also assign a subnet mask and default router. See Subnet Mask and Default Router 1 options in this table.

Subnet Mask Subnet mask used by the phone.

Default Router 1

Default Router 2

Default router used by the phone (Default Router

1) and optional backup routers (Default Router 2–5).

Default Router 3

Default Router 4

Default Router 5

1. Unlock network configuration options.

2. Set the DHCP option to No.

3. Scroll to the IP Address option, press the Edit

softkey, and then enter a new IP Address.

4. Press the Va li da te softkey and then press the

Save softkey.

1. Unlock network configuration options.

2. Set the DHCP option to No.

3. Scroll to the Subnet Mask option, press the

Edit softkey, and then enter a new subnet mask.

4. Press the Va li da te softkey and then press the

Save softkey.

1. Unlock network configuration options.

2. Set the DHCP option to No.

3. Scroll to the appropriate Default Router option,

press the Edit softkey, and then enter a new router IP address.

4. Press the Va li da te softkey.

5. Repeat Steps 3 and 4 as needed to assign

backup routers.

DNS Server 1

DNS Server 2

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone.

DNS Server 3

DNS Server 4

DNS Server 5

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6. Press the Save softkey.

1. Unlock network configuration options.

2. Set the DHCP option to No.

3. Scroll to the appropriate DNS Server option,

press the Edit softkey, and then enter a new DNS server IP address.

4. Press the Va li da te softkey.

5. Repeat Steps 3 and 4 as needed to assign

backup DNS servers.

6. Press the Save softkey.

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Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

DHCP Address Released

DHCP Server IP address of the Dynamic Host Configuration

Alternate TFTP Indicates whether the phone is using an alternative

Releases the IPv4 IP address assigned by DHCP. 1. Unlock network configuration options.

2. Scroll to the DHCP Address Released option

and press the Yes softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

3. Press the Save softkey.

Display only—Cannot configure. Protocol (DHCP) server from which the phone obtains its IPv4 address.

1. Unlock network configuration options.

TFTP server.

2. Scroll to the Alternate TFTP option and press

the Ye s softkey if the phone should use an alternative TFTP server.

3. Press the Save softkey.

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Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP)

server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to Yes, you must enter a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock the file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the file when you save changes to the TFTP Server 1 option. A new CTL or ITL file will be downloaded from the new TFTP Server 1 address.

When the phone looks for its TFTP server, it gives precedence to manually assigned TFTP servers, regardless of the protocol. If your configuration includes both IPv6 and IPv4 TFTP servers, the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers. The phone looks for its TFTP server in the following order:

1. Unlock the CTL or ITL file if necessary (for

example, if you are changing the administrative domain of the phone). If the CTL and ITL files both exist, unlock either file.

2. If DHCP is enabled, set the Alternate TFTP

option to Ye s.

3. Scroll to the TFTP Server 1 option, press the

Edit softkey, and then enter a new TFTP server IP address.

4. Press the Va li da te softkey, and then press the

Save softkey.

Network Configuration Menu

1. Any manually assigned IPv6 TFTP servers

2. Any manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note For information about the CTL and ITL

files, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking

the CTL or ITL files, see Unlocking the

CTL and ITL files, page 4-39.

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Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

TFTP Server 2 Optional backup TFTP server that the phone uses

if the primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock either of the files before you can save changes to the TFTP Server 2 option. In this case, the phone will delete either of the files when you save changes to the TFTP Server 2 option. A new CTL or ITL file will be downloaded from the new TFTP Server 2 address.

1. Manually assigned IPv6 TFTP servers

1. Unlock the CTL or ITL file if necessary (for

example, if you are changing the administrative domain of the phone). If the CTL and ITL files both exist, unlock either file.

2. Unlock network configuration options.

3. Enter an IP address for the TFTP Server 1

option.

4. Scroll to the TFTP Server 2 option, press the

Edit softkey, and then enter a new backup TFTP server IP address.

5. Press the Va li da te softkey, and then press the

Save softkey.

Note If you forgot to unlock the CTL file, you

can change the TFTP Server 2 address in the CTL file, then erase the CTL file by pressing the Erase softkey from the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 2 address.

2. Manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note For information about the CTL or ITL file,

refer to Cisco Unified Communications Manager Security Guide. For information

about unlocking the CTL and ITL files, see to the Unlocking the CTL and ITL

files, page 4-39.

BOOTP Server Indicates whether the phone obtains its

configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server.

Display only—Cannot configure.

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Table 4-4 describes the IPv6 configuration menu options.

Table 4-4 IPv6 Configuration Menu Options

Option Description To Change

DHCPv6 Indicates whether the phone has DHCP enabled or

disabled.

When DHCPv6 is enabled, the DHCPv6 server assigns the phone an IPv6 address. When DHCP v6 is disabled, the administrator must manually assign an IPv6 address to the phone.

The DHCPv6 setting along with the Auto IP Configuration setting determine how the IP Phone obtains its network settings. For more information on how these two settings affect the network settings on the phone, see Tab l e 4-5.

IPv6 Address Internet Protocol version 6 (IPv6) address of the

phone. The IPv6 address is a 128 bit address.

If you assign an IP address with this option, you must also assign the IPv6 prefix length and default router. See IPv6 Prefix Length option in this table.

IPv6 Prefix Length Subnet prefix length that is used by the phone. The

subnet prefix length is a decimal value from 1-128, that specifies the portion of the IPv6 address that comprises the subnet.

IPv6 Default Router 1

Default router used by the phone (Default Router

1).

Note The phone obtains information on the

default router from IPv6 Router Advertisements.

1. Unlock network configuration options.

2. Scroll to the DHCPv6 option and press the No

softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

3. Press the Save softkey.

1. Unlock network configuration options.

2. Set the DHCPv6 option to No.

3. Scroll to the IP Address option, press the Edit

softkey, and then enter a new IP Address.

4. Press the Va li da te softkey and then press the

Save softkey.

1. Unlock network configuration options.

2. Set the DHCPv6 option to No.

3. Scroll to the IPv6 Prefix Length option, press

the Edit softkey, and then enter a new subnet mask.

4. Press the Va li da te softkey and then press the

Save softkey.

1. Unlock network configuration options.

2. Set the DHCPv6 option to No.

3. Scroll to the appropriate Default Router

option, press the Edit softkey, and then enter a new router IP address.

4. Press the Va li da te softkey.

Network Configuration Menu

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5. Repeat Steps 3 and 4 as needed to assign the

backup router.

6. Press the Save softkey.

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Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

IPv6 DNS Server 1

IPv6 DNS Server 2

DHCPv6 Address Released

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2) used by the phone.

If your configuration includes both DNSv6 and DNSv4 servers, the phone will look for its DNS server in the following order:

1. IPv6 DNS Server 1

2. IPv6 DNS Server 2

3. DNS Server 1-5 for IPv4 (respectively)

Releases the IPv6 address that the phone has acquired from the DHCPv6 server or by stateless address auto configuration.

Note This field is only editable when the

DHCPv6 option is enabled.

1. Unlock network configuration options.

2. Set the DHCPv6 option to No.

3. Scroll to the appropriate DNS Server option,

press the Edit softkey, and then enter a new DNS server IP address.

4. Press the Va li da te softkey.

5. Repeat Steps 3 and 4 as needed to assign the

backup DNS server.

6. Press the Save softkey.

1. Unlock network configuration options.

2. Scroll to the DHCPv6 Address Released option

and press the Yes softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

IPv6 Alternate TFTP

Indicates whether the phone is using the IPv6 Alternate TFTP server.

3. Press the Save softkey.

1. Unlock network configuration options.

2. Scroll to the IPv6 Alternate TFTP option and

press the Ye s softkey if the phone should use an alternative TFTP server.

3. Press the Save softkey.

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Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

IPv6 TFTP Server 1 (SCCP phones only)

Primary IPv6 Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCPv6 in your network and you want to change this server, you must use the IPv6 TFTP Server 1 option.

If you set the IPv6 Alternate TFTP option to Yes or you disable DHCPv6, you must enter a non-zero value for the IPv6 TFTP Server 1 option.

If you make changes to the Alternate TFTP or IPv6 TFTP servers, you must first unlock the CTL or ITL file on the phone.

1. Unlock the CTL or ITL file, if necessary. If the

CTL and ITL files both exist, unlock either file.

2. If DHCPv6 is enabled, set the IPv6 Alternate

TFTP option to Yes .

3. Scroll to the IPv6 TFTP Server 1 option, press

the Edit softkey, and then enter a new TFTP server IP address.

4. Press the Va li da te softkey, and then press the

Save softkey.

Network Configuration Menu

1. Manually assigned IPv6 TFTP servers

2. Manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

For information about the CTL or ITL file, refer to

Cisco Unified Communications Manager Security Guide. For information about unlocking CTL

files, see Unlocking the CTL and ITL files,

page 4-39.

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Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

IPv6 TFTP Server 2 (SCCP phones only)

Optional backup IPv6 TFTP server that the phone uses if the primary IPv6 TFTP server is unavailable.

1. Unlock the CTL or ITL file, if necessary. If the

CTL and ITL files both exist, unlock either file.

If you make changes to the Alternate TFTP or IPv6 TFTP servers, you must first unlock the CTL or ITL file on the phone.

1. Manually assigned IPv6 TFTP servers

2. Manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

For information about the CTL or ITL file, refer to

Cisco Unified Communications Manager Security Guide. For information about unlocking CTL or

ITL files, see to Unlocking the CTL and ITL files,

page 4-39.

2. Unlock network configuration options.

3. Enter an IP address for the IPv6 TFTP Server 1

option.

4. Scroll to the IPv6 TFTP Server 2 option, press

the Edit softkey, and then enter a new backup TFTP server IP address.

5. Press the Va li da te softkey, and then press the

Save softkey.

Understanding DHCPv6 and Autoconfiguration

You can choose to configure the IP address and other network settings, such as the TFTP server, DNS server, domain, name, etc. on an IP phone manually or by using a router and/or a DHCP server to automatically assign the IP address and other network information. For more information on how the Allow Auto Configuration for Phones and DHCPv6 settings determine where the IP Phone acquires its IPv6 address and other network settings, see Ta b l e 4-5.

Table 4-5 Determining Where a Phone Acquires Its Network Settings

DHCPv6 Auto IP Configuration How the Phone Acquires its IP Address and Network Settings

Disabled Disabled You must manually configure an IP address and the other network settings.

Note When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

Disabled Enabled You must manually configure an IP address and the other network settings.

Note When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

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Table 4-5 Determining Where a Phone Acquires Its Network Settings (continued)

DHCPv6 Auto IP Configuration How the Phone Acquires its IP Address and Network Settings

Enabled Disabled The DHCP server assigns the IP address and the other network settings to the

phone.

Enabled Enabled When the M-bit is set on the router, the O-bit is ignored. The phone can set

its IPv6 address based on an IPv6 address that it received from a DHCPv6 server or the phone can acquire its IPv6 address through stateless address autoconfiguration.

When the M-bit is not set, you should set the O-bit on the router. The phone will then acquire its IPv6 address through stateless address autoconfiguration. It will not request an IPv6 address from the DHCPv6 server, but it will request other network configuration information.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Device Configuration Menu, page 4-17

Device Configuration Menu

The Device Configuration menu provides access to nine sub-menus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.) These sub-menus are:

• Unified CM Configuration, page 4-18

• SIP Configuration Menu for SIP Phones, page 4-19

• Call Preferences Menu for SIP Phones, page 4-20

• HTTP Configuration Menu, page 4-21

• Locale Configuration Menu, page 4-23

• UI Configuration Menu, page 4-24

• Media Configuration Menu, page 4-26

• Power Save Configuration Menu, page 4-29

• Ethernet Configuration Menu, page 4-30

• Security Configuration Menu, page 4-30

• QoS Configuration Menu, page 4-31

• Network Configuration, page 4-32

For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying

a Configuration Menu, page 4-2.

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Device Configuration Menu

Unified CM Configuration

The Unified CM Configuration contains the options Unified CM1, Unified CM 2, Unified CM3, Unified CM4, and Unified CM5. These options show Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration.

For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4 - 6.

Table 4-6 Cisco Unified Communications Manager Server States

State Description

Active Cisco Unified Communications Manager server from which the phone is currently

receiving call-processing services.

Standby Cisco Unified Communications Manager server to which the phone switches if the

current server becomes unavailable.

Blank No current connection to this Cisco Unified Communications Manager server.

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

An option may also display one of more of the designations or icons shown in Tabl e 4 -7:

Table 4-7 Cisco Unified Communications Manager Server Designations

Designation Description

SRST Indicates a Survivable Remote Site Telephony router capable of providing

Cisco Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable. The SRST Cisco Unified Communications Manager always appears last in the list of servers, even if it is active.

For more information, refer to Cisco Unified Communications Manager Administration Guide.

TFTP Indicates that the phone was unable to register with a Cisco Unified

Communications Manager listed in its configuration file and that it registered with the TFTP server instead.

Appears as a shield and indicates that the call is from a trusted device, and that

(Authentication icon)

the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, refer to Cisco Unified Communications Manager Security Guide.

Appears as a padlock and indicates that the call is from a trusted device, and that the connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and

(Encryption icon)

encryption, refer to Cisco Unified Communications Manager Security Guide.

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Device Configuration Menu

SIP Configuration Menu for SIP Phones

The SIP Configuration menu is available on SIP phones. This menu contains these sub-menus:

• SIP General Configuration Menu, page 4-19

• Line Settings Menu for SIP Phones, page 4-20

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable SIP parameters on a SIP phone. Table 4-8 describes the options in this menu.

Table 4-8 SIP General Configuration Menu Options

Option Description To Change

Preferred CODEC Displays the CODEC to use when a call is

initiated. This value will always be set to none.

Out of Band DTMF Displays the configuration of the out-of-band

signaling (for tone detection on the IP side of a gateway). The Cisco Unified IP Phone (SIP) supports out-of-band signaling by using the AVT tone method. This value will always be set to avt.

which a registration request expires.

Phone Label Displays the text that is displayed on the top

right status line of the LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null.

Enable VAD This value is set to No by default. From Cisco Unified Communications Manager

Start Media Port Displays the start Real-Time Transport Protocol

(RTP) range for media.

End Media Port Displays the end Real-Time Transport Protocol

(RTP) range for media.

NAT Enabled Displays if Network Address Translation (NAT)

is enabled. This value will always be set to false.

NAT Address Displays the WAN IP address of the NAT or

firewall server. This value will always be set to null.

Call Statistics This value is set to No by default. From Cisco Unified Communications Manager

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile.

Display only—cannot configure.

Administration, choose Device > Device Settings > SIP Profile.

From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile.

Display only—cannot configure.

Administration, choose Device > Device Settings > SIP Profile.

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Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-17

Line Settings Menu for SIP Phones

The Line Settings menu displays information that relates to the configurable parameters for each of the lines on a SIP phone. Tab l e 4-9 describes the options in this menu.

Table 4-9 Line Settings Menu Options

Option Description To Change

Name Displays the lines and the number used to

Short Name Displays the short name configured for the line. Use Cisco Unified Communications Manager

Longer Authentication Name

Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization.

The length of the SIP digest authentication name has been increased to 128 characters for Cisco Unified 7900 Series SIP phones. The authentication name is used to verify that the phone is allowed to send SIP messages (REGISTER, INVITE, and SUBSCRIBE) to the Cisco Unified CM.

Display Name Displays the identification the phone uses for

display for caller identification purposes.

Proxy Address The value is left blank because it is not

applicable to SIP phones that are using Cisco Unified Communications Manager.

Proxy Port The value is left blank because it is not

applicable to SIP phones that are using Cisco Unified Communications Manager.

Shared Line Displays if the line is part of a shared line (Yes)

or not (No).

Use Cisco Unified Communications Manager Administration to modify.

Administration to modify.

Use Cisco Unified Communications Manager Administration to modify.

Display only—Cannot configure.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-17

Call Preferences Menu for SIP Phones

The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP phone. Table 4-10 describes the options in this menu.

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Table 4-10 Call Preferences Menu Options

Option Description To Change

Caller ID Blocking Indicates whether caller ID blocking is enabled

(Yes) or disabled (No) for the phone.

Anonymous Call Block Indicates whether anonymous call block is

enabled (Yes) or disabled (No) for the phone.

Call Waiting Preferences

Displays a sub-menu that indicates whether call waiting is enabled (Yes) or disabled (No) for each line.

Call Hold Ringback Indicates whether the call hold ringback feature

is enabled (Yes) or disabled (No) for the phone.

Stutter Msg Waiting Indicates whether stutter message waiting is

enabled (Yes) or disabled (No) for the phone.

Call Logs BLF Enabled Indicates whether BLF for call logs is enabled

(Yes) or disabled (No) for the phone.

Auto Answer Preferences

Displays a sub-menu that indicates whether auto answer is enabled (Yes) or disabled (No) for the each line.

Speed Dials Displays a sub-menu that displays the lines

available on the phone. Select a line to see the speed dial label and number assigned to that line.

From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile.

From Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number.

From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile.

Use Cisco Unified Communications Manager Administration.

From Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number.

From Cisco Unified Communications Manager Administration, choose Device > Add a New Speed Dial.

Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-17

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone.

Note Cisco Unified IP Phones does not support URLs with IPv6 addresses in the URL. This includes hostname

which maps to a IPv6 address for directories, services, messages, and information URLs. If you support phone usage of URLs, you must configure the phone and the servers that provide URL services with IPv4 addresses.

Table 4-11 describes the options on the HTTP Configuration menu.

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Table 4-11 HTTP Configuration Menu Options

Option Description To Change

Directories URL URL of the server from which the phone obtains

directory information.

Services URL URL of the server from which the phone obtains

Cisco Unified IP Phone services.

Messages URL URL of the server from which the phone obtains

message services.

Information URL URL of the help text that appears on the phone. From Cisco Unified Communications Manager

Authentication URL URL that the phone uses to validate requests

made to the phone web server.

Proxy Server URL URL of proxy server, which makes HTTP

requests to non-local host addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client.

Idle URL URL of an XML service that the phone displays

when the phone has not been used for the time specified in the Idle URL Time option and no menu is open. For example, you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes.

Idle URL Time Number of seconds that the phone has not been

used and no menu is open before the XML service specified in the Idle URL option is activated.

From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.

Use Cisco Unified Communications Manager Administration to modify > Device > Phone > Phone Configuration.

Administration, choose > Device > Phone > Phone Configuration.

From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5

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