Cisco Systems UNIFIED 7931G User Manual

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager

7. 0

(SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Common Phone Tasks

Softkey Definitions

View online help on phone

Place a call Press and enter a

Redial a number Press .

Use a headset Press

Mute your phone Press .

Hold a call Press .

Resume a call Press (flashing).

Transfer a call to new number

Place an intercom call

Speed dial a number

Initiate a conference call

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Press ( ) > .

number.

().

Press .

Press

Press ().

().

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QUICK REFERENCE

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

Clear Delete records or settings

Close Close the current window

Confrn Create a conference call

ConfList View conference participants

Delete Remove characters to the right of

the cursor when using EditDial

Details Open the Details record for a

multiparty call in the Missed Calls and Received Calls logs

Dial Dial a phone number

iDivert Divert or redirect a call to a voice

message system

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

CFwdALL Setup/cancel call forwarding

GPickUp Answer a call that is ringing in

another group or on another line

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call that is ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call that is ringing on

another phone in your group

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Call State

On-hook line

Off-hook line

Connected call

Call Forwarding enabled

Ringing call, or a BLFmonitored line is ringing (BLF Pickup)

Call on hold

Hold Reversion

Remote-in-use

Authenticated call

Encrypted call

Idle intercom line

One-way intercom call

Two-way intercom call

Feature Access

Application menu

Settings menu

Directories menu

Messages menu

Services menu

Headset button

Conference button

Other call features

Mobility

Feature enabled

Feature disabled

Speed dial button

Audio or Video Mode

Handset in use

Speakerphone in use

Headset in use

Video

Button Icons

Redial

Tra n sfer

Hold

Navigation and Select

Speaker

Mute

Contents

Getting Started 9

Using this Guide 9 Finding Additional Information 9 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15 Understanding Lines and Calls 19

Understanding Line and Call Icons 20 Understanding Phone Screen Features 21 Accessing the Application Menu 23 Accessing the Help System on Your Phone 23 Understanding Feature Availability 23 Understanding SIP vs. SCCP 24

Basic Call Handling 25

Placing a Call—Basic Options 25 Placing a Call—Additional Options 26 Answering a Call 28 Ending a Call 30 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 5

Switching an In-Progress Call to Another Phone 32 Transferring Calls 32 Sending a Call to a Voice Message System 33 Forwarding Calls to Another Number 33 Using Do Not Disturb 35 Making Conference Calls 36

Using Conference Features 36 Viewing or Removing Conference Participants 38

Placing or Receiving Intercom Calls 39

Advanced Call Handling 41

Speed Dialing 41 Picking Up a Redirected Call on Your Phone 42 Storing and Retrieving Parked Calls 43 Logging Out of Hunt Groups 44 Using a Shared Line 44

Understanding Shared Lines 44

Working with Shared Lines 45 Using BLF to Determine a Line State 46 Making and Receiving Secure Calls 46 Tracing Suspicious Calls 48 Prioritizing Critical Calls 48 Using Cisco Extension Mobility 49 Managing Business Calls Using a Single Phone Number 50

Using a Handset, Headset, and Speakerphone 52

Using a Handset 52 Using a Headset 52 Using a Speakerphone 53 Using AutoAnswer with a Headset or Speakerphone 54

Changing Phone Settings 55

Customizing Rings and Message Indicators 55

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Customizing the Phone Screen 56

Using Call Logs and Directories 57

Using Call Logs 57 Directory Dialing 59

Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60

Accessing Voice Messages 63

Using the User Options Web Pages 64

Accessing Your User Options Web Pages 64 Configuring Features and Services on the Web 65

Using Personal Directory on the Web 65 Setting Up Speed Dials on the Web 68 Setting Up Phone Services on the Web 69 Controlling User Settings on the Web 71 Controlling Line Settings on the Web 71 Setting Up Phones and Access Lists for Mobile Connect 74 Using Cisco WebDialer 77

Understanding Additional Configuration Options 79

Troubleshooting Your Phone 81

General Troubleshooting 81 Viewing Phone Administration Data 82

Cisco One-Year Limited Hardware Warranty Terms 83

Index 85

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 7

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections.

If you want to... Then

Explore your phone on your own Press ( ) > on the phone when you need assistance.

Review important safety information See Safety and Performance Information, page 10.

Connect your phone See Connecting Your Phone, page 12.

Use your phone after it is installed See An Overview of Your Phone, page 15.

Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 15.

Make calls See Placing a Call—Basic Options, page 25.

Put calls on hold See Using Hold and Resume, page 30.

Mute calls See Using Mute, page 31.

Transfer calls See Transferring Calls, page 32.

Make conference calls See Making Conference Calls, page 36.

Set up speed dialing See Speed Dialing, page 41.

Share a phone number See Picking Up a Redirected Call on Your Phone, page 42.

User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.

Change the ring or call volume See Customizing Rings and Message Indicators, page 55.

View your missed calls See Using Call Logs, page 57.

Listen to your voice messages See Accessing Voice Messages, page 63.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 9

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

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Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Getting Started

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:

www.cisco.com/go/accessibility

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 11

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

10/100 SW 10/100 PC

DC48V

DC Adaptor port (DC48V) (optional)

Network port (10/100 SW)

Access port (10/100 PC)

Headset port

Handset port

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170686

Connecting Your Phone

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

77354

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco

Cisco recommends the use of good quality external devices, for example headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.

Using External Devices, page 10 for more information.

See

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 13

Note In some cases, hum may be reduced or eliminated by using a local power cube or power

injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

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An Overview of Your Phone

The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling. In addition to basic call-handling features, your Cisco Unified IP Phone provides enhanced productivity features that extend your call-handling capabilities:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your Cisco Unified CM User Options web

pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 15

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Item Description

Programmable

buttons

Depending on configuration, programmable buttons (or line keys) provide access to:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons,

• Web-based services (for example, a Personal

• Call features (for example, Privacy, Conference)

• Local features (for example, Application menu,

Buttons illuminate to indicate status:

including the BLF speed-dial feature)

Address Book button)

Headset, Settings)

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND, logged into Hunt Group, headset or other local feature enabled

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status, or active Mobile Connect call)

Red, flashing—Remote call on hold

An Overview of Your Phone

For more information, see...

• Understanding

Phone Screen Features, page 21

• Basic Call

Handling, page 25

• Speed Dialing,

page 41

• Using a Shared

Line, page 44

• Using BLF to

Determine a Line State, page 46

• Placing or

Receiving Intercom Calls, page 39

• Using Hold and

Resume, page 30

Line keys are numbered 24-1 in descending order, alternating from left to right.

182285

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 17

For more information,

Item Description

Paper label Allows you to identify each button with line or feature

information.

Softkey

buttons

Hold button Places calls on hold. Using Hold and

Each activates a softkey option (displayed on your phone screen).

see...

Understanding Line and Call Icons, page 20

Understanding Phone Screen Features, page 21

Resume, page 30

Transfer

button

Redial button Connects to the last dialed number. Placing a Call—Basic

Keypad Allows you to dial phone numbers, enter letters, and

Mute button Toggles the microphone on or off. When the

Volu m e

button

Speaker

button

Handset Functions like a traditional handset. Using a Handset,

Handset

indicator light

Phone screen Displays information such as line/call status, phone

Connects a call to another number. Transferring Calls,

page 32

Options, page 25

Basic Call Handling,

choose menu items.

microphone is muted, the button is lit.

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Indicates an incoming call or new voice message. Flashes for an incoming call and remains on when there is a message waiting.

number, and soft key tabs.

page 25

Using Mute, page 31

Using a Handset, Headset, and Speakerphone, page 52

Headset, and Speakerphone, page 52

Accessing Voice Messages, page 63

Understanding Phone Screen Features, page 21

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Item Description

Cisco Unified

IP Phone model

4-way

navigation pad and Select button (center)

Shows the Cisco Unified IP Phone model number.

Navigation button

• Scroll up and down to see menus and highlight

• Scroll left to open the Details view and see

• Scroll right to close the Details view

Select button—scroll to select a line using the Navigation button, then:

• If the button is mapped to a directory number,

• If the button is mapped to a feature, press to

items

directory numbers and features assigned to each line button (when on call screen)

and:

–

The line is idle, press to initiate a new call.

–

There is an on-hold call on the line, press to resume the call.

–

There is an active call on the line, the Select button has no effect.

access the feature.

An Overview of Your Phone

For more information, see...

Understanding Phone Screen Features, page 21

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 15).

Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.

Some of your lines might share the same directory number, and others might have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display (see

Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number “3105” assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose

Understanding Line and Call Icons, page 20).

(see

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 19

Understanding Phone Screen Features, page 21).

• Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state and feature accessibility on each line.

Icon Line or call state Description

Call State

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Feature Access

Call Forwarding enabled

Ringing call A call is ringing on one of your lines, or a BLF- monitored line

Call on hold You have put the call on hold. See Using Hold and Resume,

Remote-in-use Another phone that shares your line has a connected call. See

Authenticated call See Making and Receiving Secure Calls, page 46.

Encrypted call See Making and Receiving Secure Calls, page 46.

Idle Intercom line The intercom line is not in use. See Placing or Receiving

One-way intercom The intercom line is sending or receiving one-way audio. See

Two-way intercom The recipient pressed the intercom line to activate two-way

Application menu The Application menu is assigned to this line key. See Accessing

Call forwarding is enabled on this line.

is ringing (BLF Pickup). See

State, page 46.

page 30.

Using a Shared Line, page 44.

Intercom Calls, page 39.

Placing or Receiving Intercom Calls, page 39.

audio with the caller. See Placing or Receiving Intercom Calls,

page 39.

the Application Menu, page 23.

Using BLF to Determine a Line

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Icon Line or call state Description

Settings menu The Settings menu is assigned to this line key. See Changing

Phone Settings, page 55.

Directories menu The Directories menu is assigned to this line key. See Using Call

Logs and Directories, page 57.

Messages menu The Messages menu is assigned to this line key. See Accessing

Voice Messages, page 63.

Services menu The Services menu is assigned to this line key. See Setting Up

Phone Services on the Web, page 69.

Headset button You can use this option to use a headset with your phone. See

Using a Handset, Headset, and Speakerphone, page 52.

Conference button Conference is assigned to this line key. See Making Conference

Calls, page 36.

Other Calling feature A call feature is assigned to this line key. Refer to the text

description next to this icon to verify the feature.

Mobility Mobility access is assigned to this line key. See Managing

Business Calls Using a Single Phone Number, page 50.

Feature enabled A call feature assigned to this line key is enabled. Refer to the

text description next to this icon to verify the feature.

Speed dial or BLF speed dial button

A speed dial button is assigned to this line key. See Speed

Dialing, page 41, Setting Up Phone Services on the Web, page 69, and Using BLF to Determine a Line State, page 46.

An Overview of Your Phone

Tip

To help you remember the line key assignments, your system administrator might provide you with a pre-printed paper label. If not, remove the blank one and make your own labels.

Understanding Phone Screen Features

This is what your phone screen might look like when idle. This view is called “Overview.”

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 21

182016

Date and time

display

Primary phone

line

Programmable

button indicators

Softkey labels Each displays a softkey function.

Status line Displays audio mode icons, status information, and prompts.

This is what your phone screen might look like when connected to a call. This view is called “Details.”

Displays the current date and time.

Displays the phone number (directory number) for your primary phone line.

Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, call feature buttons, or local feature buttons.

Icons and text descriptions indicate how these buttons are configured. For an icon reference, see

Understanding Line and Call Icons, page 20.

Overview Displays line number and icon state for all lines.

Details View Displays details about the assigned call and local features for the selected line

key. In this example, information about the connected call displays, such as directory number, time connected, and call status display. Use the Navigation button to scroll and view details about other lines. Call and local features display label names and icons in their Details view (see

Call Icons, page 20).

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182032

Understanding Line and

An Overview of Your Phone

Accessing the Application Menu

Use the Applications menu to access local phone features.

If you want to... Then...

Access the Application menu

Scroll through a list or menu

Select a menu item Use the Navigation button to scroll and highlight a menu item,

Go back one level in a menu Press Exit. (If you press Exit from the top-level of a menu, the

Close a menu (and return to the Applications menu)

Exit the Applications menu Press or Exit.

Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. (Typically, the Application menu is assigned to of the left column.)

Use the Navigation button.

then press keypad that corresponds to the number for the menu item.

menu will close.)

Press Exit one or more times until the menu closes.

or Select. You can also press the number on the

button 24, located at the top

Tip

Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their own button. Use the Navigation button to scroll through the Overview and refer to

Line and Call Icons, page 20 to identify these lines.

Understanding

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. To view the phone help, press > > Help. (Typically, the Application menu is assigned to button 24, located at the top of the left

column.)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 23

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

CallBack CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb

End Call EndCall End Call

Group PickUp GPickUp Group PickUp

Hold Hold button

Hunt Group HLog Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Redial Redial button

Remove Last Conference Participant RmLstC Remove Last Participant

Tra n sfer Tra n sfer button

Video Mode VidMode Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. Using a Handset,

Place a call using the speakerphone

Place a call using a headset Press ( ) and enter a number.

Redial a number Press to dial the last number. Placing a Call—Basic

Dial from a call log 1. Press ( ) > Directories.

Press and enter a number. Using a Handset,

(Typically, button 23 is assigned to the headset.)

2. Choose Missed Calls, Received Calls, or Placed Calls.

3. Press Dial.

see...

Headset, and Speakerphone, page 52

Using a Handset, Headset, and Speakerphone, page 52

Options, page 25

Using Call Logs, page 57

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, pressing Dial, or pressing ( ) or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 25

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on

the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on your phone

Use Cisco CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial is busy before placing a call to that line

Make a priority (precedence) call

Dial from a Personal Address Book (PAB) entry

1. Press for a new line. The first call is automatically placed on hold.

2. Enter a number.

• Press ( ).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Press ( ) > Directories >

Corporate Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Press CallBack while listening to the

busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Look for Busy Line Feature indicators. Using BLF to Determine a

Enter the MLPP access number, then enter a phone number.

1. Press ( ) > Directories > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

see...

Using Hold and Resume, page 30

Speed Dialing, page 41

Using Call Logs, page 57

Your system administrator

Line State, page 46

Prioritizing Critical Calls, page 48

Using Personal Directory on Your Phone, page 60

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If you want to... Then...

Place a call using a billing or tracking code

Place a call using your Extension Mobility profile

Make a call from a mobile phone using Mobile Voice Access

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

1. Obtain your Mobile Voice Access number and End user PIN from your system administrator.

2. Dial your assigned Mobile Voice access number.

3. Enter your mobile phone number (if requested) and PIN.

4. Press 1 to make a call to an enterprise IP phone.

5. Dial a desktop phone number other than your desktop phone number.

Basic Call Handling

For more information, see...

Your system administrator

Using Cisco Extension Mobility, page 49

Managing Business Calls Using a Single Phone Number, page 50

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 27

If you want to... Then...

Place a call using Fast Dial

Place a call using your PAB

Note Before using this option, your

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find the entry.

3. Press Dial.

Note Before using this option, your

1. Press the PAB line button.

2. Access the contact and select the

number.

3. Press Dial.

system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

For more information, see...

Configuring Fast Dials on the Web, page 66

Using Your Personal Address Book on the Web, page 65

Configuring Fast Dials on the Web, page 66

Using Your Personal Address Book on the Web, page 65

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press ( ), if unlit. Or, if ( )

is lit, press Answer or (flashing).

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

28 OL-15791-01

Press , Answer, or (flashing). Using a Handset, Headset,

Press Answer or, if the call is ringing on a different line, press (flashing).

Using a Handset, Headset, and Speakerphone, page 52

and Speakerphone, page 52

Using Hold and Resume, page 30

page 30

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