Cisco Systems UNIFIED 7931G User Manual

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Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager

7. 0

(SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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Common Phone Tasks

Softkey Definitions

View online help on phone

Place a call Press and enter a

Redial a number Press .

Use a headset Press

Mute your phone Press .

Hold a call Press .

Resume a call Press (flashing).

Transfer a call to new number

Place an intercom call

Speed dial a number

Initiate a conference call

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Press ( ) > .

number.

().

Press .

Press

Press ().

().

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QUICK REFERENCE

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

Clear Delete records or settings

Close Close the current window

Confrn Create a conference call

ConfList View conference participants

Delete Remove characters to the right of

the cursor when using EditDial

Details Open the Details record for a

multiparty call in the Missed Calls and Received Calls logs

Dial Dial a phone number

iDivert Divert or redirect a call to a voice

message system

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

CFwdALL Setup/cancel call forwarding

GPickUp Answer a call that is ringing in

another group or on another line

Links View related Help topics

Main Display the Help main menu

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MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call that is ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call that is ringing on

another phone in your group

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Call State

On-hook line

Off-hook line

Connected call

Call Forwarding enabled

Ringing call, or a BLFmonitored line is ringing (BLF Pickup)

Call on hold

Hold Reversion

Remote-in-use

Authenticated call

Encrypted call

Idle intercom line

One-way intercom call

Two-way intercom call

Feature Access

Application menu

Settings menu

Directories menu

Messages menu

Services menu

Headset button

Conference button

Other call features

Mobility

Feature enabled

Feature disabled

Speed dial button

Audio or Video Mode

Handset in use

Speakerphone in use

Headset in use

Video

Button Icons

Redial

Tra n sfer

Hold

Navigation and Select

Speaker

Mute

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Contents

Getting Started 9

Using this Guide 9 Finding Additional Information 9 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15 Understanding Lines and Calls 19

Understanding Line and Call Icons 20 Understanding Phone Screen Features 21 Accessing the Application Menu 23 Accessing the Help System on Your Phone 23 Understanding Feature Availability 23 Understanding SIP vs. SCCP 24

Basic Call Handling 25

Placing a Call—Basic Options 25 Placing a Call—Additional Options 26 Answering a Call 28 Ending a Call 30 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31

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Switching an In-Progress Call to Another Phone 32 Transferring Calls 32 Sending a Call to a Voice Message System 33 Forwarding Calls to Another Number 33 Using Do Not Disturb 35 Making Conference Calls 36

Using Conference Features 36 Viewing or Removing Conference Participants 38

Placing or Receiving Intercom Calls 39

Advanced Call Handling 41

Speed Dialing 41 Picking Up a Redirected Call on Your Phone 42 Storing and Retrieving Parked Calls 43 Logging Out of Hunt Groups 44 Using a Shared Line 44

Understanding Shared Lines 44

Working with Shared Lines 45 Using BLF to Determine a Line State 46 Making and Receiving Secure Calls 46 Tracing Suspicious Calls 48 Prioritizing Critical Calls 48 Using Cisco Extension Mobility 49 Managing Business Calls Using a Single Phone Number 50

Using a Handset, Headset, and Speakerphone 52

Using a Handset 52 Using a Headset 52 Using a Speakerphone 53 Using AutoAnswer with a Headset or Speakerphone 54

Changing Phone Settings 55

Customizing Rings and Message Indicators 55

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Customizing the Phone Screen 56

Using Call Logs and Directories 57

Using Call Logs 57 Directory Dialing 59

Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60

Accessing Voice Messages 63

Using the User Options Web Pages 64

Accessing Your User Options Web Pages 64 Configuring Features and Services on the Web 65

Using Personal Directory on the Web 65 Setting Up Speed Dials on the Web 68 Setting Up Phone Services on the Web 69 Controlling User Settings on the Web 71 Controlling Line Settings on the Web 71 Setting Up Phones and Access Lists for Mobile Connect 74 Using Cisco WebDialer 77

Understanding Additional Configuration Options 79

Troubleshooting Your Phone 81

General Troubleshooting 81 Viewing Phone Administration Data 82

Cisco One-Year Limited Hardware Warranty Terms 83

Index 85

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections.

If you want to... Then

Explore your phone on your own Press ( ) > on the phone when you need assistance.

Review important safety information See Safety and Performance Information, page 10.

Connect your phone See Connecting Your Phone, page 12.

Use your phone after it is installed See An Overview of Your Phone, page 15.

Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 15.

Make calls See Placing a Call—Basic Options, page 25.

Put calls on hold See Using Hold and Resume, page 30.

Mute calls See Using Mute, page 31.

Transfer calls See Transferring Calls, page 32.

Make conference calls See Making Conference Calls, page 36.

Set up speed dialing See Speed Dialing, page 41.

Share a phone number See Picking Up a Redirected Call on Your Phone, page 42.

User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.

Change the ring or call volume See Customizing Rings and Message Indicators, page 55.

View your missed calls See Using Call Logs, page 57.

Listen to your voice messages See Accessing Voice Messages, page 63.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

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http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

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Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Getting Started

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:

www.cisco.com/go/accessibility

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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

10/100 SW 10/100 PC

DC48V

DC Adaptor port (DC48V) (optional)

Network port (10/100 SW)

Access port (10/100 PC)

Headset port

Handset port

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Connecting Your Phone

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

77354

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco

Cisco recommends the use of good quality external devices, for example headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.

Using External Devices, page 10 for more information.

See

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Note In some cases, hum may be reduced or eliminated by using a local power cube or power

injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

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An Overview of Your Phone

The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling. In addition to basic call-handling features, your Cisco Unified IP Phone provides enhanced productivity features that extend your call-handling capabilities:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your Cisco Unified CM User Options web

pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

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Item Description

Programmable

buttons

Depending on configuration, programmable buttons (or line keys) provide access to:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons,

• Web-based services (for example, a Personal

• Call features (for example, Privacy, Conference)

• Local features (for example, Application menu,

Buttons illuminate to indicate status:

including the BLF speed-dial feature)

Address Book button)

Headset, Settings)

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND, logged into Hunt Group, headset or other local feature enabled

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status, or active Mobile Connect call)

Red, flashing—Remote call on hold

An Overview of Your Phone

For more information, see...

• Understanding

Phone Screen Features, page 21

• Basic Call

Handling, page 25

• Speed Dialing,

page 41

• Using a Shared

Line, page 44

• Using BLF to

Determine a Line State, page 46

• Placing or

Receiving Intercom Calls, page 39

• Using Hold and

Resume, page 30

Line keys are numbered 24-1 in descending order, alternating from left to right.

182285

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For more information,

Item Description

Paper label Allows you to identify each button with line or feature

information.

Softkey

buttons

Hold button Places calls on hold. Using Hold and

Each activates a softkey option (displayed on your phone screen).

see...

Understanding Line and Call Icons, page 20

Understanding Phone Screen Features, page 21

Resume, page 30

Transfer

button

Redial button Connects to the last dialed number. Placing a Call—Basic

Keypad Allows you to dial phone numbers, enter letters, and

Mute button Toggles the microphone on or off. When the

Volu m e

button

Speaker

button

Handset Functions like a traditional handset. Using a Handset,

Handset

indicator light

Phone screen Displays information such as line/call status, phone

Connects a call to another number. Transferring Calls,

page 32

Options, page 25

Basic Call Handling,

choose menu items.

microphone is muted, the button is lit.

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Indicates an incoming call or new voice message. Flashes for an incoming call and remains on when there is a message waiting.

number, and soft key tabs.

page 25

Using Mute, page 31

Using a Handset, Headset, and Speakerphone, page 52

Headset, and Speakerphone, page 52

Accessing Voice Messages, page 63

Understanding Phone Screen Features, page 21

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Item Description

Cisco Unified

IP Phone model

4-way

navigation pad and Select button (center)

Shows the Cisco Unified IP Phone model number.

Navigation button

• Scroll up and down to see menus and highlight

• Scroll left to open the Details view and see

• Scroll right to close the Details view

Select button—scroll to select a line using the Navigation button, then:

• If the button is mapped to a directory number,

• If the button is mapped to a feature, press to

items

directory numbers and features assigned to each line button (when on call screen)

and:

–

The line is idle, press to initiate a new call.

–

There is an on-hold call on the line, press to resume the call.

–

There is an active call on the line, the Select button has no effect.

access the feature.

An Overview of Your Phone

For more information, see...

Understanding Phone Screen Features, page 21

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 15).

Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.

Some of your lines might share the same directory number, and others might have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display (see

Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number “3105” assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose

Understanding Line and Call Icons, page 20).

(see

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 19

Understanding Phone Screen Features, page 21).

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• Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state and feature accessibility on each line.

Icon Line or call state Description

Call State

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Feature Access

Call Forwarding enabled

Ringing call A call is ringing on one of your lines, or a BLF- monitored line

Call on hold You have put the call on hold. See Using Hold and Resume,

Remote-in-use Another phone that shares your line has a connected call. See

Authenticated call See Making and Receiving Secure Calls, page 46.

Encrypted call See Making and Receiving Secure Calls, page 46.

Idle Intercom line The intercom line is not in use. See Placing or Receiving

One-way intercom The intercom line is sending or receiving one-way audio. See

Two-way intercom The recipient pressed the intercom line to activate two-way

Application menu The Application menu is assigned to this line key. See Accessing

Call forwarding is enabled on this line.

is ringing (BLF Pickup). See

State, page 46.

page 30.

Using a Shared Line, page 44.

Intercom Calls, page 39.

Placing or Receiving Intercom Calls, page 39.

audio with the caller. See Placing or Receiving Intercom Calls,

page 39.

the Application Menu, page 23.

Using BLF to Determine a Line

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Icon Line or call state Description

Settings menu The Settings menu is assigned to this line key. See Changing

Phone Settings, page 55.

Directories menu The Directories menu is assigned to this line key. See Using Call

Logs and Directories, page 57.

Messages menu The Messages menu is assigned to this line key. See Accessing

Voice Messages, page 63.

Services menu The Services menu is assigned to this line key. See Setting Up

Phone Services on the Web, page 69.

Headset button You can use this option to use a headset with your phone. See

Using a Handset, Headset, and Speakerphone, page 52.

Conference button Conference is assigned to this line key. See Making Conference

Calls, page 36.

Other Calling feature A call feature is assigned to this line key. Refer to the text

description next to this icon to verify the feature.

Mobility Mobility access is assigned to this line key. See Managing

Business Calls Using a Single Phone Number, page 50.

Feature enabled A call feature assigned to this line key is enabled. Refer to the

text description next to this icon to verify the feature.

Speed dial or BLF speed dial button

A speed dial button is assigned to this line key. See Speed

Dialing, page 41, Setting Up Phone Services on the Web, page 69, and Using BLF to Determine a Line State, page 46.

An Overview of Your Phone

Tip

To help you remember the line key assignments, your system administrator might provide you with a pre-printed paper label. If not, remove the blank one and make your own labels.

Understanding Phone Screen Features

This is what your phone screen might look like when idle. This view is called “Overview.”

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182016

Date and time

display

Primary phone

line

Programmable

button indicators

Softkey labels Each displays a softkey function.

Status line Displays audio mode icons, status information, and prompts.

This is what your phone screen might look like when connected to a call. This view is called “Details.”

Displays the current date and time.

Displays the phone number (directory number) for your primary phone line.

Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, call feature buttons, or local feature buttons.

Icons and text descriptions indicate how these buttons are configured. For an icon reference, see

Understanding Line and Call Icons, page 20.

Overview Displays line number and icon state for all lines.

Details View Displays details about the assigned call and local features for the selected line

key. In this example, information about the connected call displays, such as directory number, time connected, and call status display. Use the Navigation button to scroll and view details about other lines. Call and local features display label names and icons in their Details view (see

Call Icons, page 20).

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Understanding Line and

Page 23

An Overview of Your Phone

Accessing the Application Menu

Use the Applications menu to access local phone features.

If you want to... Then...

Access the Application menu

Scroll through a list or menu

Select a menu item Use the Navigation button to scroll and highlight a menu item,

Go back one level in a menu Press Exit. (If you press Exit from the top-level of a menu, the

Close a menu (and return to the Applications menu)

Exit the Applications menu Press or Exit.

Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. (Typically, the Application menu is assigned to of the left column.)

Use the Navigation button.

then press keypad that corresponds to the number for the menu item.

menu will close.)

Press Exit one or more times until the menu closes.

or Select. You can also press the number on the

button 24, located at the top

Tip

Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their own button. Use the Navigation button to scroll through the Overview and refer to

Line and Call Icons, page 20 to identify these lines.

Understanding

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. To view the phone help, press > > Help. (Typically, the Application menu is assigned to button 24, located at the top of the left

column.)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.

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Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

CallBack CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb

End Call EndCall End Call

Group PickUp GPickUp Group PickUp

Hold Hold button

Hunt Group HLog Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Redial Redial button

Remove Last Conference Participant RmLstC Remove Last Participant

Tra n sfer Tra n sfer button

Video Mode VidMode Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. Using a Handset,

Place a call using the speakerphone

Place a call using a headset Press ( ) and enter a number.

Redial a number Press to dial the last number. Placing a Call—Basic

Dial from a call log 1. Press ( ) > Directories.

Press and enter a number. Using a Handset,

(Typically, button 23 is assigned to the headset.)

2. Choose Missed Calls, Received Calls, or Placed Calls.

3. Press Dial.

see...

Headset, and Speakerphone, page 52

Using a Handset, Headset, and Speakerphone, page 52

Options, page 25

Using Call Logs, page 57

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, pressing Dial, or pressing ( ) or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

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• Your phone might be set up for international call logging, which is indicated by a “+” symbol on

the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on your phone

Use Cisco CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial is busy before placing a call to that line

Make a priority (precedence) call

Dial from a Personal Address Book (PAB) entry

1. Press for a new line. The first call is automatically placed on hold.

2. Enter a number.

• Press ( ).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Press ( ) > Directories >

Corporate Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Press CallBack while listening to the

busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Look for Busy Line Feature indicators. Using BLF to Determine a

Enter the MLPP access number, then enter a phone number.

1. Press ( ) > Directories > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

see...

Using Hold and Resume, page 30

Speed Dialing, page 41

Using Call Logs, page 57

Your system administrator

Line State, page 46

Prioritizing Critical Calls, page 48

Using Personal Directory on Your Phone, page 60

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Page 27

If you want to... Then...

Place a call using a billing or tracking code

Place a call using your Extension Mobility profile

Make a call from a mobile phone using Mobile Voice Access

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

1. Obtain your Mobile Voice Access number and End user PIN from your system administrator.

2. Dial your assigned Mobile Voice access number.

3. Enter your mobile phone number (if requested) and PIN.

4. Press 1 to make a call to an enterprise IP phone.

5. Dial a desktop phone number other than your desktop phone number.

Basic Call Handling

For more information, see...

Your system administrator

Using Cisco Extension Mobility, page 49

Managing Business Calls Using a Single Phone Number, page 50

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 27

Page 28

If you want to... Then...

Place a call using Fast Dial

Place a call using your PAB

Note Before using this option, your

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find the entry.

3. Press Dial.

Note Before using this option, your

1. Press the PAB line button.

2. Access the contact and select the

number.

3. Press Dial.

system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

For more information, see...

Configuring Fast Dials on the Web, page 66

Using Your Personal Address Book on the Web, page 65

Configuring Fast Dials on the Web, page 66

Using Your Personal Address Book on the Web, page 65

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press ( ), if unlit. Or, if ( )

is lit, press Answer or (flashing).

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

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Press , Answer, or (flashing). Using a Handset, Headset,

Press Answer or, if the call is ringing on a different line, press (flashing).

Using a Handset, Headset, and Speakerphone, page 52

and Speakerphone, page 52

Using Hold and Resume, page 30

page 30

Page 29

Basic Call Handling

If you want to... Then... For more information, see...

Send a call to a voice message system

Auto-connect calls Use AutoAnswer. Using AutoAnswer with a

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call Hang up the current call and press

Answer a call on your mobile phone or other remote destination

Press iDivert. Sending a Call to a Voice

Message System, page 33

Headset or Speakerphone, page 54

Use Call Park or Directed Call Park. Storing and Retrieving Parked

Calls, page 43

Use Call Pickup. Picking Up a Redirected Call

on Your Phone, page 42

Prioritizing Critical Calls,

Answer.

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

• Your desktop and remote destinations receive calls simultaneously.

• When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

• When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

page 48

Managing Business Calls Using a Single Phone Number, page 50

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

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Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press ( ). Or, to keep headset mode active, press

EndCall.

Hang up while using the speakerphone Press or EndCall.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the line display on the phone screen, and the corresponding line button flashes green .

If another user put a shared line on hold, its associated line button displays (flashing). You (and anyone else sharing that line) can resume the call.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a line button (flashing, depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure the appropriate call is highlighted.

2. Press .

Remove a call from hold on the current line

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

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• Press (flashing), (flashing), or (flashing) for the held call, or

• Make sure the appropriate call is highlighted and do one of the

following:

–

Press Resume.

–

Press .

Page 31

• If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

• Your system administrator determines the duration between Hold Reversion alerts.

Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle microphone on Press .

Toggle microphone off Press .

Switching Between Multiple Calls

You can switch between multiple calls on multiple lines.

If you want to... Then...

Switch to a held call on another line

Switch from a connected call to answer a ringing call

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 31

Press (flashing) for the line that you are switching to.

Press (flashing). Any active call is placed on hold and the selected call is resumed.

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Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

If you want to... Then...

Switch an in-progress call on your desktop phone to a mobile phone

Switch an in-progress call from a mobile phone to your desktop phone

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your mobile phone.

The desktop phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

2. Press Resume on your desk phone within 4 seconds and start talking on the desk phone.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call When you transfer a call, your phone uses a new line to initiate the transfer.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

Redirect a call to a voice message system

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1. From an active call, press .

2. Enter the target number.

3. Press again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

1. From an active call, press .

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 33.

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Basic Call Handling

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing again places

the call on hold.

• You cannot use to redirect a call on hold. Press Resume to remove the call from hold before

transferring it.

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either

to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does

not support the option described above, using iDivert redirects the call to your voice message system.

If you want to... Then...

Send an active, ringing, or on-hold call to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice message system.

• Your phone screen displays a menu that allows you to

choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer time-out value.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

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• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to... Then...

Set up Call Forward All on your primary line

Cancel Call Forward All on

Press CFwdALL and enter a target phone number.

Note Your phone might have additional line keys assigned to the same

directory number as your primary line. If so (and you want all calls to that directory number forwarded) you need to set call forwarding for each of these lines.

Press CFwdALL.

your primary line

Verify that Call Forward All is enabled on your primary line

Look for:

• The call forward icon next to the primary phone number: , which is always on line key 1.

• The call forward target number in the status line.

Set up or cancel call forwarding remotely, or for a non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 64.)

2. Access your call forwarding settings. (See Controlling Line

Settings on the Web, page 71.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

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Basic Call Handling

• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target

number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.

When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

DND interaction with other types of calls includes:

• DND does not affect intercom calls or non-intercom priority calls.

• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.

If you want to... Then...

Turn on DND Press DND.

“Do Not Disturb” displays on the phone, the DND lights (solid), and the ring tone is turned off.

Turn off DND Press DND.

Customize DND settings 1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 64.

2. Choose User Options > Device.

3. Set the following options:

• Do Not Disturb—Set to enable/disable DND.

• DND Option—Choose either Call Reject (to turn

off all audible and visual notifications) or Ringer Off (to turn off only the ringer).

• DND Incoming Call Alert (applies to either DND option set)—Set the alert to beep only, flash only, disable the alert, or choose “None” (to use the “Alert” setting configured by your system administrator).

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Making Conference Calls

Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are available on your phone.

• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.

• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey.

• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

If you want to... Then...

Create a conference by calling participants

Add new participants to an existing conference

See a list of participants or remove participants

1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn or Conference again to add the participant to your

call.

5. Repeat to add additional participants.

Repeat the steps listed above.

Your system administrator determines whether non-initiators of a conference can add or remove participants.

Press ConfList or Conference List. (You may need to press the more softkey first.) See

page 38.

Viewing or Removing Conference Participants,

Tips

• If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Join to complete the action.

• When Join completes, caller ID changes to “Conference.”

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Basic Call Handling

Using Join

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

If you want to... Then...

Create a conference by joining together existing calls

Create a conference by joining together existing calls that are on multiple phone lines

See a list of participants or remove participants

1. From an active call, press Join. (You may need to press the more softkey to see Join.)

2. Press the green flashing line button for the call(s) that you want to include in the conference.

One of the following occurs:

• The calls are joined.

• A window opens on your phone screen prompting you to select

the call(s) that you want to join. Highlight the call(s) and press Select, then press Join to complete the action.

1. From an active call, press Join. (You may need to press the more softkey to see Join.)

2. Press the green flashing line button for the call(s) that you want to include in the conference.

One of the following occurs:

• The calls are joined.

• A window opens on your phone screen prompting you to select

the call(s) that you want to join. Highlight the call(s) and press Select, then press Join to complete the action.

Note If your phone does not support Join for calls on multiple lines,

transfer the calls to a single line before using Join.

Press ConfList or Conference List. (You may need to press the more softkey first.) See

page 38.

Viewing or Removing Conference Participants,

Tips

• If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Join to complete the action.

• When Join completes, caller ID changes to “Conference.”

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Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to get a dial

tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note You will hear a busy tone if you call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see

page 46.

Making and Receiving Secure Calls,

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

View a list of conference participants

Get an updated list of conference participants

See who initiated the conference

Remove any conference participant

38 OL-15791-01

Press ConfList or Conference List.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, press Update.

While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.

While viewing the conference list, highlight the participant’s name and press Remove.

Page 39

Basic Call Handling

Drop the last participant added to the conference

Verify that a conference call is secure

Verify that a participant is calling from a secure phone

Add more participants See Using Conference, page 36.

While viewing the conference list, press RMLstC or Remove Last Participant.

Look for the or icon after “Conference” on the phone screen.

Look for the or icon beside the participant’s name on the phone screen.

Placing or Receiving Intercom Calls

You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).

• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the message.

• Talk to the caller by pressing the active intercom button and using either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

• You cannot place an intercom call on hold.

Note If you log into your desk phone every day using your Extension Mobility profile, make sure

that your system administrator configures your Extension Mobility profile to include the intercom feature.

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If you want to... Then...

Place an intercom call to a preconfigured target intercom number

Place an intercom call to a non-preconfigured target intercom number

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of

Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking.

Press ( . Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking.

these ways:

• Listen to the message in one-way audio.

• Speak to the caller by pressing (active intercom line).

• Press EndCall with the intercom call in focus.

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Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See

• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal

Directory on Your Phone, page 60.

• Alternately, your system administrator can configure speed-dial features for you.

Accessing Your User Options Web Pages, page 64.

If you want to... Then...

Use speed-dial buttons

Use Abbreviated Dial

Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 41

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 68.

2. To place a call, press ( ).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can

see if the speed-dial number is busy before dialing. See

Determine a Line State, page 46.

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 68.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Personal Directory on the Web, page 65.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on the Web, page 65.

Using BLF to

Page 42

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your call pickup group

Answer a call that is ringing on another extension in your group or in an associated group

Answer a call that is ringing on a particular extension (line number)

1. Press the PickUp softkey or button. (You might have to go off-hook to display the softkey.)

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Press the GPickUp softkey or the Group PickUp button.

(You might have to go off-hook to display the softkey.)

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

1. Press the OPickUp softkey or the Other PickUp button.

(You might have to go off-hook to display the softkey.)

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Press the GPickUp softkey or the Group PickUp button.

(You might have to go off-hook to display the softkey.)

2. Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345.

3. If your phone supports auto-pickup, you are now connected to the call.

4. If the call rings, press Answer to connect to the call.

Tips

• If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

• If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

• If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.

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Advanced Call Handling

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,

page 46.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve the call.

• Directed Call Park—Use the button to direct the call to an available directed call park number

that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a Directed Call Park button to speed-dial the directed call park number and to monitor whether a directed call park number is occupied or available.

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Direct and store an active call at a directed call park number

Retrieve a parked call from a directed call park number

1. During a call, press Park. (You may need to press the more softkey to see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

network to connect to the call.

1. During a call, press .

2. Press Directed Call Park ( ) to speed dial the directed call park

number.

A Directed Call Park (flashing) ( ) indicates the directed call park number is not available.

3. Press Tr a nsf e r again to finish storing the call.

From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number. Or after entering the park retrieval prefix, press the

(flashing) ( ) to connect to the call.

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

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• Your system administrator can assign Directed Call Park buttons to available line buttons on your

phone.

• You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to temporarily block hunt group calls

Press HLog. Your phone screen displays, “Logged out of Hunt

Group.”

Press HLog. When logged in, the Hunt Group button is lit.

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

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Advanced Call Handling

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration (See

If you are sharing a line with co-workers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature. If you need it, contact your system administrator for assistance. Otherwise, enable privacy to prevent co-workers from joining your calls.

Privacy, page 45 for exceptions).

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents others who share the line from viewing or barging your calls.

Working with Shared Lines

You can view information about calls on your shared lines, retrieve a call on a shared line placed on hold by a co-worker, and prevent others from barging calls.

If you want to... Then...

See if the shared line is in use Look for the remote-in-use icon next to a red line button

(steady).

View details about current calls on the shared line

Retrieve a held call on a shared line Press the red line button (flashing) for the remote-in-use

Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Press the red line button (steady) for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen.

line.

1. Press Private ( ).

2. To verify that Privacy is on, look for the feature-enabled

icon

1. Press Private ( ).

2. To verify that Privacy is off, look for the feature-disabled

icon next to an unlit line button .

next to an amber line button .

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

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Using BLF to Determine a Line State

Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.

If you want to... Then...

See the state of a line listed in a call log or directory

See the state of a speed-dial line

Look for BLF indicators next to the line number:

Line is in-use.

Line is idle.

Look for BLF indicators next to the line number:

Line is in-use.

Line is idle.

BLF- monitored line is ringing (BLF Pickup)

Use BLF Pickup to answer a call ringing on a coworker’s phone

Press the BLF Pickup button while the line is ringing.

The call is redirected to the next available line on your phone. (If you want to specify a line, first press a line button, then press the BLF button.)

If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer.

If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number.

Tips

• Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).

• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone can support these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

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Advanced Call Handling

• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with

another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call or conference

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Non-secure call or conference

Verify that the phone on the other end of the connection is also secure

Determine if secure calls can be made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

Look for the encrypted lock icon and listen for a security tone at the beginning of the call.

When encrypted calling is configured on your phone, the lock icon is displayed. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone is not played.

Contact your system administrator.

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Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

Press MCID.

Your phone plays a tone and displays the message, “MCID successful.”

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

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Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

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Advanced Call Handling

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting

tones that differ from the standard tones.

• Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

–

Transfer the call

–

Add the call to a three-way conference

–

Answer the call using PickUp

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose ( )> Services > EM Service (name can vary).

2. When prompted to log out, press Yes .

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Tips

• EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.

• Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.

• Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.

• Local settings controlled by the phone are not maintained in your EM profile.

Managing Business Calls Using a Single Phone Number

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

If you want to... Then...

Configure Mobile Connect Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See

Cisco WebDialer, page 77.

Answer a call using your mobile phone

Switch an in-progress call between your desk phone and mobile phone

Put a call that has been picked up on your mobile phone on hold

Connect to Mobile Voice Access

See Answering a Call, page 28.

See Switching an In-Progress Call to Another Phone, page 32.

1. Press the Enterprise Hold (exact softkey name can vary) softkey.

The other party is placed on hold.

2. On your mobile phone, press the Resume (name may vary) softkey on the mobile phone. See

Phone, page 32.

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

Using

Switching an In-Progress Call to Another

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If you want to... Then...

Turn on Mobile Connect from your mobile phone

1. Dial your assigned Mobile Voice access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 2 to enable Mobile Connect.

4. Choose whether to turn Mobile Connect on for all configured

phones or just one:

–

Make a call from your

See Placing a Call—Additional Options, page 26.

mobile phone

Turn off Mobile Connect from your mobile phone

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn Mobile Connect off for all configured

phones or just one:

–

Turn on or off Mobile Connect access to all your remote destinations from your desk phone

1. Press Mobility to display the current remote destination status (Enabled or Disabled).

2. Press Select to change the status.

3. Press Exit.

Advanced Call Handling

All phones—Enter 2.

One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.

All phones—Enter 2.

One phone—Enter 1 and enter the number you want to remove as a remote destination, followed by #.

Tips

• When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any

of the following are true

–

The number you are calling from is not one of your remote destinations.

–

The number is blocked by you or your carrier (shown as “Unknown Number”).

–

The number is not accurately matched in the Cisco Unified Communications Manager

database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

• If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.

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Using a Handset, Headset, and Speakerphone

You can use your phone with these audio devices: a handset, headset, or speakerphone.

The phone is off-hook when the handset is lifted or another audio device is in use.

The phone is on-hook when the handset is in its cradle and other audio devices are not in use.

Using a Handset

If you want to... Then...

Go off-hook Lift the handset.

Go on-hook Replace the handset in the cradle.

Switch to the speakerphone or a headset during a call

Adjust the volume level for a call

Press or ( ), then hang up the handset.

Press the Volume button during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Headset

Your phone supports four- or six-wire headset jacks for wired headsets.For information about purchasing headsets, see

You can use a headset with all of the controls on your phone, including the Volume button and .

If you want to... Then...

Toggle headset mode on and off Press ( ) to toggle headset mode on and off. (Typically,

Switch to a handset Lift the handset (without pushing any buttons).

Adjust the volume level for a call

If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 54.

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Headset Support, page 13.

headset is assigned to button 23.)

Press the Volume button during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

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Using a Handset, Headset, and Speakerphone

Using Wideband with your Headset

If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, choose

If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.

Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband headset. To learn more about your headset, refer to the headset documentation or ask your system administrator for assistance.

( ) > Settings > User Preferences > Audio Preferences > Wideband Headset.

Using a Speakerphone

Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and

If you want to... Then...

Toggle speakerphone mode on or off

Switch to a handset Lift the handset (without pushing any buttons).

Adjust the volume level for a call

Press .

Press the Volume button during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

(headset) is not lit.

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Using AutoAnswer with a Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the speakerphone

Keep headset mode active (in other words, keep ( ) illuminated), even when you are not on a call.

To keep headset mode active, do the following:

• Press EndCall to hang up.

• Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if ring normally and you must manually answer them.

Keep the handset in the cradle and headset mode inactive ( ( ) unlit).

Otherwise, calls ring normally and you must manually answer them.

( ) is illuminated. Otherwise, calls

Tip

AutoAnswer is disabled when the Do Not Disturb feature is active.

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Changing Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, volume, and other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to... Then...

Change the ring tone per line

Adjust the volume level for the phone ringer

Change the way that the voice message light on your handset works

Change the way the audible voice message indicator sounds on your phone

1. Choose ( ) > Settings > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

Press the Volume button while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

1. Log in to your Cisco Unified CM User Options web pages. (See

Accessing Your User Options Web Pages, page 64.)

2. Access your message indicator settings. (See Controlling Line

Settings on the Web, page 71.)

Note Typically, the default system policy is to indicate a new voice

message by displaying a steady light on the handset light strip.

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 64.)

2. Access your message indicator settings. (See Controlling Line

Settings on the Web, page 71.)

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Customizing the Phone Screen

You can adjust the characteristics of the phone screen.

If you want to... Then...

Change the phone screen brightness

Change the language on your phone screen

Change the line text label

Adjust contrast 1. Choose ( ) > Settings > User Preferences > Contrast.

Turn off the backlight Contact your system administrator to see if this optional feature is

1. Choose ( ) > Settings > User Preferences > Brightness.

2. To make adjustments, press the Volume button.

3. Press Save, or press Cancel.

Note If you change the brightness setting on your phone, do not unplug the

phone from its power source for at least one minute, or the brightness setting will not get saved.

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 64.)

2. Access your user settings. (See Controlling User Settings on the Web,

page 71.)

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 64.)

2. Access your line label settings. (See Controlling Line Settings on the

Web, page 71.)

2. To make adjustments, press the Volume button.

3. Press Save, or press Cancel.

available to you. This feature allows you to turn off the backlight for a pre-determined time (as set by your system administrator).

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Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the Directories button

Using Call Logs

Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.

If you want to... Then...

View your call logs Choose ( ) > Directories > Missed Calls, Placed Calls, or Received Calls.

Display details for a single call record

Erase all call records in all logs

Erase all call records in a single log

Erase a single call record

( ) > Directories.

Each stores up to 100 records.

1. Choose ( ) > Directories > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Details. Doing so displays information such as called number, calling

number, time of day, and call duration (for placed and received calls only).

Choose ( ) > Directories, then press Clear.

1. Choose ( ) > Directories > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Clear. (You may need to press the more softkey to display Clear.)

1. Choose ( ) > Directories > Missed Calls, Placed Calls, or Received

Calls.

2. Highlight a call record.

3. Press Delete.

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If you want to... Then...

Dial from a call log (while not on another call)

1. Choose ( ) > Directories > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a multiparty

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Go off-hook to place the call.

Dial from a call log (while connected to another call)

1. Choose ( ) > Directories > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a multiparty

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

–

call. See the Tips section below.

call. See the

Tips section below.

Hold—Puts the first call on hold and dials the second.

Tran s fer —Transfers the first party to the second and drops you from

the call. (Press

again after dialing to complete the action.)

Conference—Creates a conference call with all parties, including you.

(Press

( ) again after dialing to complete the action.)

EndCall—Disconnects the first call and dials the second.

Tips

• (SCCP and SIP phones) Your phone might be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

• (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

–

The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.

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Using Call Logs and Directories

–

The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Your system

administrator sets up and maintains your Corporate Directory.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can

configure and access from your phone and Cisco Unified CM User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

–

PAB is a directory of your personal contacts.

–

Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate directory (while not on another call)

Dial from a corporate directory (while on another call)

1. Choose ( ) > Directories > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, press the listing, or scroll to the listing and go off-hook.

1. Choose ( ) > Directories > Corporate Directory (exact name can

vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Tran s fer —Transfers the first party to the second and drops you from the call. (Press again after dialing to complete the action.)

–

Conference—Creates a conference call with all parties, including you. (Press

–

EndCall—Disconnects the first call and dials the second.

( ) again after dialing to complete the action.)

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Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see

Personal Directory on the Web, page 65.

If you want to... Then...

Access Personal Directory (for PAB and Fast Dial codes)

Search for a PAB entry

Dial from PAB entry 1. Search for a listing.

Delete a PAB entry 1. Search for a listing.

Edit a PAB entry 1. Search for a listing.

1. Choose ( ) > Directories > Personal Directory (exact name can vary).

2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit.

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Enter the participant’s phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Using

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Using Call Logs and Directories

If you want to... Then...

Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. (You do not need to input

search information first.)

3. Press New.

4. Use your phone keypad to enter a name and email information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

Place a call using a Fast Dial code

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and

press Select.

1. Choose ( ) > Directories > Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

1. Choose ( ) > Directories > Personal Directory > Personal Fast

Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

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If you want to... Then...

Delete a Fast Dial code

Log out of Personal Directory

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

1. Choose ( ) > Directories > Personal Directory (exact name can

vary).

2. Choose Logout.

Tips

• Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

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Accessing Voice Messages

To access voice messages, use the Messages button ( ) > Messages.

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice message service.

If you want to... Then...

Set up and personalize your voice message service

Check for your new voice messages

Press ( ) > Messages and follow the voice instructions.

If a menu appears on your phone screen, choose an appropriate menu item.

Look for:

• A steady red light on your handset. (This indicator can vary. See

Customizing Rings and Message Indicators, page 55.)

• A message waiting icon and text message on your phone screen.

Note The red light and message waiting icon display only when you have a

message on your primary line, even if you receive voice messages on other lines.

Listen for:

• A stutter tone from your handset, headset, or speakerphone when you place a call.

Note The stutter tone is line-specific. You hear it only when using the line

with the waiting message.

Listen to your voice messages or access the voice messages menu

Send a call to a voice message system

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Press ( ) > Messages.

Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your phone screen.

Press iDivert. For more information, see Sending a Call to a Voice Message

System, page 33.

Page 64

Using the User Options Web Pages

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your

Options web pages.

User

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device.

If you want to... Then do this...

Select a device after logging in

Select a configuration option after logging in

1. Obtain a User Options URL, user ID, and default password from your system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Yes or Install Certificate.

The Cisco Unified Communications Manager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

1. After you have logged in to your User Options web pages, choose User Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.

Note Toolbar buttons located at the top of the Device Configuration page are

specific to the selected device type.

1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast

Dials, and Mobility Settings.

2. To return to the Device Configuration page from another page, choose User Options > Device.

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Using the User Options Web Pages

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 64.

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• Cisco Unified Communications Manager Address Book Synchronizer

Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on

Your Phone, page 60.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

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Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then do this after you log in...

Assign a Fast Dial code to a PAB entry

Assign a Fast Dial code to a phone number (without using a PAB entry)

Search for a Fast Dial entry

Edit a Fast Dial phone number

Delete a Fast Dial entry 1. Search for a Fast Dial.

1. Create a PAB entry. See Using Your Personal Address Book on the

Web, page 65.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Use the Search Options area to find the appropriate PAB entry.

5. Click a phone number in the Search Results area.

6. Change the Fast Dial code, if desired.

7. Click Save.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

2. Select one or more entries.

3. Click Delete Selected.

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If you want to... Then do this after you log in...

Assign a line button for Fast Dial

Assign a line button for PAB

Note Before you can assign a line button for Fast Dial, your system

administrator must configure the phone to display services. Contact your system administrator for more information.

1. Choose User Options > Device.

2. Click Service URL.

3. Choose the Fast Dial service from the Button drop-down list box.

4. Enter a phone label for the button.

5. Click Save.

6. Click Reset and then click Restart to refresh the phone configuration.

You can now press the line button to access Fast Dial codes.

Note Before you can assign a line button for PAB, your system administrator

must configure the phone to display services. Contact your system administrator for more information.

1. Choose User Options > Device.

2. Click Service URL.

3. Choose the Personal Address Book service from the Button drop-down

list box.

4. Enter a phone label for the button.

5. Click Save.

6. Click Reset and then click Restart to refresh the phone configuration.

You can now press the line button to access PAB codes.

Using the User Options Web Pages

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB.

From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

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Your system administrator can give you access to TABSynch and provide detailed instructions.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note For help using speed-dial features, see Speed Dialing, page 41.

If you want to... Then do this after you log in...

Set up speed-dial buttons

Set up Abbreviated Dialing

Set up Fast Dials See Configuring Fast Dials on the Web, page 66.

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for a speed-dial button (programmable button)

on your phone.

5. Click Save.

Note Your phone uses the ASCII Label field.

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for an Abbreviated Dialing code.

5. Click Save.

You can also set up Fast Dials on your phone. See Using Personal Directory on

Your Phone, page 60.

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Using the User Options Web Pages

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to... Then do this after you log in...

Subscribe to a service 1. Choose User Options > Device.

Search for services 1. Select a device.

Change or end services 1. Search for services.

Change a service name 1. Search for services.

2. Choose a phone from the Name drop-down menu.

3. Click Phone Services.

4. Click Add New.

5. Choose a service from the drop-down list and click Next.

6. Change the service label and/or enter additional service information, if

available (optional).

7. Click Save.

2. Click Phone Services.

3. Click Find.

2. Select one or more entries.

3. Click Delete Selected.

2. Click on the service name.

3. Change the information and click Save.

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If you want to... Then do this after you log in...

Add a service to an available programmable phone button

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Service URL.

Note If you do not see this option, ask your system administrator to

configure a service URL button for your phone.

4. Choose a service from the Button Service drop-down list.

5. If you want to rename the service, edit the label fields.

Note Your phone uses the ASCII Label field if the phone does not support

double-byte character sets.

6. Click Save.

7. Click Reset to reset your phone (necessary to see the new button label

on your phone).

Access a service on your phone

Use the line key buttons to select the Services, Messages, and Directories menus:

( ) > Services

( ) > Messages

( ) > Directories

Note The services available for your phone depend on the phone system

configuration and the services you subscribed to. Ask your phone system administrator for more information.

Note If only one service is configured, the service opens by default. If more

than one service is configured, select an option fromthe menu on the screen.

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Using the User Options Web Pages

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

Change the language (locale) for your User

Change the language (locale) for your phone screen

Options web pages

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Locale

drop-down list.

3. Click Save.

1. Choose User Options > User Settings.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Tip

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

• Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,

page 33.

• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,

page 55.

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If you want to... Then do this after you log in...

Set up call forwarding per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

6. Click Save.

Change the voice message indicator (lamp) setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to

display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

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If you want to... Then do this after you log in...

Change the audible voice message indicator setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Audible Message Waiting Indicator area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to

display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Change or create a line text label that appears on your phone screen

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Line Text Label area, enter a text label.

6. Click Save.

Note Your phone uses the ASCII Label field if the phone does not support

double-byte character sets.

Using the User Options Web Pages

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Setting Up Phones and Access Lists for Mobile Connect

When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

If you want to... Then do this after you log in...

Create an access list 1. Choose User Options > Mobility Settings > Access Lists.

2. Click Add New.

3. Enter a name to identify the access list and a description (optional).

4. Choose whether the access list will allow or block specified calls.

5. Click Save.

6. Click Add Member to add phone numbers or filters to the list.

7. Select an option from the Filter Mask drop-down list box. You can filter

a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

8. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

–

X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and

4085551239.

–

!—Matches any number of digits. For example, 408! matches any number starts with 408.

–

#—Used as a single digit for exact match.

9. To add this member to the access list, click Save.

10. To save the access list, click Save.

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If you want to... Then do this after you log in...

Add a new remote destination

1. Choose User Options > Mobility Settings > Remote Destinations.

2. Click Add New.

3. Enter the following information:

–

Name—Enter a name for the mobile (or other) phone.

–

Destination Number—Enter your mobile phone number.

4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create.

5. Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone.

6. Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone.

7. Choose one of the following options in the Ring Schedule area:

–

All the time—Choose this option if you do not want to impose day and time restrictions on ringing the remote destination.

–

As specified below—Choose this option and select from the following items to set up a ring schedule based on day and time:

• Select a check box for each day of the week you want to allow calls to ring the remote destination.

• For each day, select All Day or select the beginning and ending times from the drop-down lists.

• Select the time zone from the drop-down list box.

8. Choose one of the following ringing options:

–

Always ring this destination.

–

Ring this destination only if the caller is in the allowed access list that you select.

–

Do not ring this destination if the caller is in the blocked access list that you select.

Note The ring schedule drop-down list boxes include only the access lists that

you have created.

Using the User Options Web Pages

9. Click Save.

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If you want to... Then do this after you log in...

Add a new remote destination

1. Choose User Options > Mobility Settings > Remote Destinations.

2. Select the device from the Name drop-down list box.

3. Click Remote Destinations.

4. Click Add New.

5. Enter the following information:

–

Name—Enter a name for the mobile (or other) phone.

–

Destination Number—Enter your mobile phone number.

–

Answer Too Soon Timer—Enter the amount of time before you can pick up a call on the remote destination (in milliseconds).

–

Answer Too Late Timer—Enter the amount of time after which it is too late to pick up a call on the remote destination (in milliseconds).

–

Delay Before Ringing Timer—Enter the amount of time before the call rings on the remote destination (in milliseconds).

–

Remote Destination Profile—Select a remote destination profile, which contains the settings that apply to all of your remote destinations.

–

Allowed Access List—Select a phone number or rule that allows your mobile phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

–

Blocked Access List—Select a phone number or rule for which your mobile phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

–

Mobile Phone—Select to allow your mobile phone can accept a call sent from your desktop phone.

–

Enable Mobile Connect—Select to allow your mobile phone to ring simultaneously with your desktop phone.

–

Smart Client Installed—Select to indicate that the remote destination you are setting up is a smartphone.

6. Click Save.

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Using the User Options Web Pages

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to... Then...

Use WebDialer with your User Options directory

Use WebDialer with another online corporate directory (not your User Options directory)

1. Log into your User Options web pages. See Accessing Your User Options

Web Pages, page 64.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details).

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

1. Log into a WebDialer-enabled corporate directory and search for

coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

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If you want to... Then...

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.)

To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer settings and prompts.

• Use permanent device—Identifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, choose Press Name.)

• Use Extension Mobility—If selected, prompts WebDialer to use the

Unified IP Phone that is associated with your Extension Mobility

Cisco profile (if available).

• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

( ) > Settings > Network Configuration > Host

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Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home. html

If you... Then... For more information...

Need more than one phone line

Need more speed-dial buttons

Want to use one extension for several phones

Share phones or office space with coworkers

Ask your system administrator to configure one or more additional directory numbers for you.

First make sure that you are using all of your currently available speed-dial buttons.

If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

Consider using:

• Call Park to store and retrieve calls without using the transfer feature.

• Call Pickup to answer calls ringing on another phone.

• A shared line to view coworkers’ calls.

• Cisco Extension Mobility to apply your phone number and user profile to a shared

Unified IP Phone.

Cisco

Talk to your system administrator or phone support team.

See Speed Dialing, page 41.

See Using a Shared Line, page 44.

Ask your system administrator about these features and see:

• Advanced Call Handling,

page 41.

• Using a Shared Line, page 44.

• Using Cisco Extension

Mobility, page 49.

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If you... Then... For more information...

Answer calls frequently or handle calls on someone’s behalf

Need to make video calls

Determine the state of a phone line associated with a speed-dial button on your phone

Want to temporarily apply your phone number and settings to a shared

Unified IP Phone

Cisco

Ask your system administrator to set up the AutoAnswer feature for your phone.

Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Ask your administrator to set up the Busy Lamp Field (BLF) feature for your phone.

Ask your system administrator about the Cisco Extension Mobility Service.

See Using AutoAnswer with a

Headset or Speakerphone, page 54.

Contact your system administrator for additional assistance and see the

Unified VT Advantage

Cisco Quick Start Guide and User Guide.

See Using BLF to Determine a Line

State, page 46.

See Using Cisco Extension

Mobility, page 49.

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom Explanation

You cannot hear a dial tone or complete a call

Settings is unavailable in the Application menu.

The softkey that you want to use does not appear

Cisco CallBack fails The other party might have call forwarding enabled.

The phone shows an error message when you attempt to set up Call Forward All

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code (CMC) or forced authorization

code (FAC) after dialing a number.

• Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.

Your system administrator might have disabled Settings on your phone.

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with that softkey.

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Ask your system administrator for details.

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Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to... Then...

Access network configuration data

Access status data Choose ( ) > Settings > Status and select the status item that you

Access phone model information

Access phone call and voice quality information

Choose ( ) > Settings > Network Configuration and select the network configuration item that you want to view.

want to view.

Choose ( ) > Settings > Model Information.

Choose ( ) > Settings > Status > Call Statistics.

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Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:

http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html

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Index

Abbreviated Dialing 41, 68 Address Book Synchronization Tool 67 answering calls 28 ASCII label field support 68 audio, quality of 14 authenticated calls 46 Auto Dial 25 AutoAnswer 54

barge

and shared lines 44 BLF 46 BLF Pickup 4, 20, 46 Busy Lamp Field 46 button 40

call forwarding

configuring from web page 71

configuring on phone 33 call logs

erasing 57

viewing and dialing from 57

call park 43 call pickup 42 call waiting 28 CallBack 26 calls

answering 28 barging 45 blocking 35 compared to lines 19 conference features for 36 ending 30 forwarding 33, 71 handling multiple 31 icons for 20 maximum per line 20 multiple parties on 36 multiple, switching between 31 muting 31 parking 43 placing 25, 26 prioritizing 48 redirecting while ringing 42 secure 46 storing and retrieving 43 transferring 32 using DND 35

Cisco Extension Mobility 49

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Cisco Unified Communications Manager

Address Book Synchronizer 67

Cisco Unified IP Phone

troubleshooting 81

web-based services for 64 Cisco Unified Video Advantage 80 Cisco WebDialer 77 Client Matter Code, see CMC CMC 27, 81 conference calls

Meet-Me 38

removing participants from 38

security-level for 38

viewing participants for 38 connected 20 corporate directory

using from web page 77

using on phone 57, 59

Details softkey, viewing multiparty calls with

device configuration page 64 dialing, options for 25, 26 directory

corporate 59

personal 59, 60

using from web page 77

using on phone 59 DND 35 Do Not Disturb 35

EM 49 encrypted calls 46 ending a call, options for 30 Extension Mobility 49

FAC 27, 81 Fast Dials

configuring from web page 66

using on phone 60 Forced Authorization Code, see FAC forwarding calls, options for 33

group call pickup 42

handset

using 52 hanging up, options for 30 headset

answering calls with 28

hanging up with 30

placing calls with 25

using 52 headset performance, general 13 hold

and switching calls 31

and transferring 32

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Hunt groups, logging out 44

icons

for call states 20

for lines 20 idle 20 intercom line 20, 40 international call logging 26, 58, 62

language (locale) settings 71 lines

and call forwarding 33, 71

and call states 20

and using BLF 46

description of 19

icons for 20

number of calls supported on 19

ring patterns for 71

ring tones for 55

shared 44

switching between 31

text label for 71

voice message indicator setting for 71 logging out of hunt groups 44

Malicious Call Identification 48 MCID 48

Meet-Me conferences 38 messages

indicator for 55, 63

listening to 63 missed calls, records of 57 MLPP, using 48 mobile connect

enabling 75 multiparty calls

identifying in call logs 58

viewing details of 58 multiple calls, handling 31 mute, using 31

network configuration data, locating 81

on-hook dialing 25

PAB

using from web page 65

using on phone 60 password, changing 71 Personal Address Book, see PAB Personal Directory

using from web page 65

using on phone 60 phone lines

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description of 19

phone screen

adjusting contrast 56 changing language 56 illumination setting 56

phone services

configuring

see also User Options web pages PIN, changing 71 placed calls, records of 57 placing calls, options for 25, 26 pre-dial 25 prioritizing calls 48 privacy

and shared lines 44

received calls, records of 57 redial 25 remote destination

creating 75

ring schedule 75 remote-in-use icon for shared lines 44 ring patterns, changing 71 ring schedule for remote destinations 75 ring tones, changing 55 ringer

customizing 55

volume for 55

secure calls 46 secure conferences 38 security, for calls 46 services, subscribing to 69 shared lines

and remote-in-use icon 44 description of 44

softkey buttons

description of 18

speakerphone

answering calls with 28 hanging up with 30 placing calls with 25 using 52

speed dial

configuring 41, 68 description of 41 labels 68 using 26

using BLF with 41 status data, locating 81 subscriptions, for phone services 69 suspicious calls, tracing 48 switching calls 31

TABSynch 67 transferring

options for 32 troubleshooting

general 81

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