Cisco Managed Services
Residential Gateway
User Guide
Please Read
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
Trademark Acknowledgments
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates
in the U.S. and other countries. A listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks.
Third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1005R)
The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected
Setup is a trademark of the Wi-Fi Alliance. <<WRITERS: Use this statement if your
product and document uses the WPS (Wi-Fi Protected Setup) logo. You MUST
also include a wireless product disclaimer (Object 137283) in your doc.>>
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
capacity, data throughput rate, range and coverage. Performance depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer800_Intl
4038767 Rev A iii
Contents
Notice à l’attention des installateurs de réseaux câblés ........................................ 5
Mitteilung für CATV-Techniker ............................................................................... 5
Aviso a los instaladores de sistemas CATV ............................................................ 6
IMPORTANT SAFETY INSTRUCTIONS vii
Power Source Warning ........................................................................................... vii
Ground the Product ................................................................................................. vii
Protect the Product from Lightning ..................................................................... viii
Verify the Power Source from the On/Off Power Light ................................... viii
Eliminate AC Mains Overloads ............................................................................ viii
Provide Ventilation and Select a Location .......................................................... viii
Protect from Exposure to Moisture and Foreign Objects .................................. viii
Service Warnings ....................................................................................................... ix
Check Product Safety ................................................................................................ ix
Protect the Product When Moving It ...................................................................... ix
Telephone Equipment Notice .................................................................................. ix
United States FCC Compliance xii
Declaration of Conformity ....................................................................................... xii
Canada EMI Regulation ........................................................................................... xii
View System Event Log ........................................................................................... 59
Set Up Time of Day Parameters .............................................................................. 60
Chapter 5 Customer Information 63
Customer Support .................................................................................................................. 64
If You Have Questions ............................................................................................. 64
Additional Information ............................................................................................ 65
Return Products for Repair ................................................................................................... 66
IMPORTANT SAFETY INSTRUCTIONS
4038767 Rev A vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these instructions.
2)
Keep these instructions.
3)
Heed all warnings.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6)
Clean only with dry cloth.
7)
Do not block any ventilation openings. Install in accordance with the manufacturer's
8)
Do not install near any heat sources such as radiators, heat registers, stoves, or other
9)
Do not defeat the safety purpose of the polarized or grounding-type plug. A
he obsolete outlet.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
11)
Only use attachments/accessories specified by the manufacturer.
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
13)
Unplug this apparatus during lightning storms or when unused for long periods of
time.
14)
Refer all servicing to qualified service personnel. Servicing is required when the
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
some protection against voltage surges and built-up static charges.
instructions.
apparatus (including amplifiers) that produce heat.
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of t
convenience receptacles, and the point where they exit from the apparatus.
when moving the cart/apparatus combination to avoid injury from
tip-over.
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
IMPORTANT SAFETY INSTRUCTIONS
viii 4038767 Rev A
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
those products.
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
electric shock or fire.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
power or other power sources to operate them, refer to the operating instructions for
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
openings in this product. Foreign objects can cause electrical shorts that can result in
IMPORTANT SAFETY INSTRUCTIONS
4038767 Rev A ix
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
20090915_Modem No Battery_Safety
IMPORTANT SAFETY INSTRUCTIONS
4038767 Rev A xi
United States FCC Compliance
xii 4038767 Rev A
United States FCC Compliance
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, inc
interference that may cause undesired
operation.
Cisco® Managed Services Residential
REN301W, REN301Z,
Telephone: 770-236-1077
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
luding
Gateway
Model(s): REN301,
TEI301, TEI301W, TEI301Z, TES301,
TES301W, TES301Z
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
United States FCC Compliance
4038767 Rev A xiii
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20100527 FCC DSL_Dom and Intl
Canada
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son
fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et
(2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
NOTE IMPORTANTE:
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de
rayonnement et votre corps.
United States FCC Compliance
4038767 Rev A xv
CE Compliance
xvi 4038767 Rev A
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
CE Compliance
4038767 Rev A xvii
Note: The full declaration of conformity for this product can be found in the Declarations of
-
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
National Restrictions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483,5 MHz. There are no restrictions when used in other parts of
the 2,4 GHz band. Check http://www.arcep.fr/ for more details.
1999/5/EC
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http://www.comunicazioni.it/it/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
CE Compliance
xviii 4038767 Rev A
Antennas
Use only the antenna supplied with the product.
20090312 CE_Gateway
About This Guide
4038767 Rev A xix
About This Guide
Introduction
This guide supports the Cisco® Managed Services Residential Gateway. Refer to
this guide for installing and configuring your residential gateway.
Models supported by this guide include:
REN301 Managed Services Residential Gateway
TES301 Managed Services Residential Gateway with SIP
TEI301 Managed Services Residential Gateway with SIP/IMS
REN301WManaged Services Residential Gateway with Z-Wave
TES301W Managed Services Residential Gateway with Z-Wave with SIP
TEI301W Managed Services Residential Gateway with Z-Wave with SIP/IMS
REN301Z Managed Services Residential Gateway with ZigBee
TES301Z Managed Services Residential Gateway with ZigBee with SIP
TEI301Z Managed Services Residential Gateway with ZigBee with SIP/IMS
Audience
This document is written for residential subscribers using a Managed Services
Residential Gateway.
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Document Version
This is the first formal release of this document.
About This Guide
xx 4038767 Rev A
4038767 Rev A 1
Introduction
The Cisco
high-performance home gateway that combines Ethernet, Voice over
IP (VoIP), router and wireless access point technologies
device providing a cost
Connected Home and Managed Home experiences.
This chapter lists the benefits and features of the
.
Illustrations and descriptions of the connection ports, power and reset
buttons, touch-sensitive keys, and LED indicators are also provided.
1 Chapter 1
Introducing the Managed
Services Residential Gateway
What's on the Bottom Panel .................................................................. 9
®
Managed Services Residential Gateway is an advanced,
in a single
-effective voice and networking solution for
residential gateway
In This Chapter
Benefits and Features ............................................................................. 2
What's on the Top Panel?....................................................................... 5
What's on the Back Panel? ..................................................................... 7
What's on the Side Panel? ...................................................................... 8
Chapter 1 Introducing the Managed Services Residential Gateway
2 4038767 Rev A
Benefits and Features
Personal Content Sharing and Storage
Digital Living Network Alliance (DLNA) support provides a consolidated view
of all content within the home network
Content can be shared with any PC or device connected to the home network
Pre-Installed SD card can support up to 32 GB capacity for local, intelligent
caching of digital video, pictures, music and other files.
Supports streaming content to media players and TVs
Remote Access using Managed Service applications allows access to content
from outside the home via a laptop or PDA
Remote notifications for event triggering applications
Optional IPSec for tunneling data to remote Storage servers
Optional DTCP-IP security for copyright protected music and video files
Simplified Connected Home
Easy to use and follow color LCD combined with Embedded Network
Management to simplify connections, configurations & settings of IP devices in
the home
Supports remote management, proactive monitoring and software updates
Supports secure WAN tunnels for private/protected personal data flows
Supports 10/100/1000 Ethernet WAN for deployment behind xDSL, fiber and
cable modems, 3G/4G WAN option via USB datacard or embedded module
Easy wireless setup with WPS Push Button
Phone Services
2 ATA Ports with SIP Client support separate SIP phone numbers
Home coverage supports SIP/IMS phones, Wi-Fi connection with Android
Benefits and Features
4038767 Rev A 3
Wireless Services
Wi-Fi 802.11b/g/n 2.4 GHz (2x2) for basic home networking service
Provides Unscheduled Automatic Power Save Delivery (UAPSD) Cell phone
handoff (SIP) support
Internal Antenna designs supports omni-directional techniques that provide
Internal Antenna designs supports omni-directional and beam forming
excellent 3-D coverage, isolation & pattern diversity in all bands.
techniques that provide excellent 3-D coverage, isolation & pattern diversity inall bands
Home Security, Monitoring and Automation
Managed Services (OSGi/JVM, iControl, 4-Home, Open Peak, etc.)
Remote home management from work or while traveling allows
arming/disarming of home security system, lighting control, thermostat control,
door lock control, and live video monitoring
The REN301W, TEI301W, and TES301W models function as primary controller
to include a Zwave node to the network by assigning its Home ID and Node ID
and exclude other Zwave nodes as well. Characteristics for this low-power
wireless technology used by home control, monitoring and security include:
- RF Frequency band: Sub-GHz
- Mesh Networking: Every node is a repeater and self healing
- 32-bit unique identifier as Home ID to separate Z-wave networks
- An 8-bit identifier called the Node ID is used to address individual nodes in
the same network. One Z-wave network can have up to 232 nodes
The REN301Z, TEI301Z, and TES301Z models support ZigBee, which is a
technology for wireless sensors and control networks based on the IEEE 802.15.4
standard. ZigBee can be used for home automation/control and energy
management, such as light switch, light dimmer, door lock, thermostat, and
smart meter, etc. The characteristics of ZigBee are listed below:
- RF frequency band: 2.4GHz
- Data rates of 250kbps
- Range: 50m typical (5-500m based on environment)
- Multiple topologies: star, peer-to-peer, mesh
- 64-bit IEEE address
Chapter 1 Introducing the Managed Services Residential Gateway
4 4038767 Rev A
Web Browsing supported with Parental Controls & Firewall Monitoring
NAPT, SPI firewall, WEP, WPA/2, MAC filtering, and VPN pass-through,
IPv4 + IPv6, VLAN IEEE 802.1q and p
Comprehensive protocol support including IGMP, DLNA, UPnP and OSGi/JVM
friendly
Remote Management via TR-069, TR-104 and embedded Network Management
Home Energy Management
Home Area Network (HAN) and an energy management service which enables
more optimal use of energy by consumers
Simplified Support
Setup – Embedded Network Management and Provisioning tool simplifies
installation of the residential gateway.
Network Manager – a PC based application that helps to self-manage the home