Cisco MX200, TelePresence Profile Series, Codec C-series, Quick Set C20, SX20 Quick Set User Manual

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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
User Guide
Cisco TelePresence Prole Series Codec C-series Quick Set C20 SX20 Quick Set MX200 MX300
T C 7.3
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
What’s in this guide
Contents
Introduction to Video Conferencing
Best Practice ........................................................................ 4
Tour the touch screen .......................................................... 5
Log Onto a System with Your Own Credentials ................... 6
Video Calls
Place Call From Contact List ................................................ 8
Edit a Contact List Entry, then Place the Call ....................... 9
Place Call Using Name ........................................................10
Place Call Using an IP Address ........................................... 11
Place Call Using Number .....................................................12
Receive Call .........................................................................13
Receive Call While in Another Call ......................................14
Transfer ................................................................................15
Consult and Transfer ...........................................................16
Disconnect Yourself From Call ............................................17
A few words on microphone behavior and privacy .............18
Put Call on Hold and Resume a Call on Hold ......................19
Change Call Rate ................................................................ 20
Enable Do Not Disturb .........................................................21
Enable Standby ................................................................... 22
View Keypad While in a Call ............................................... 23
Add Additional Participants to Existing Call ........................ 24
Add Incoming Call to Existing Call ...................................... 25
View Meeting Participant List ............................................. 26
Manage Conference Call Layout ........................................ 27
Lock Speaker ...................................................................... 28
Disconnect Participant from Call ........................................ 29
Share Content
Start and Stop Presentation in a Call ...................................31
Change Presentation Layout .............................................. 32
Presentation Outside Calls ................................................. 33
Scheduled Meetings
View Meeting List ............................................................... 35
Join Scheduled Meeting ..................................................... 36
Parallel Meetings ................................................................ 37
Contacts
Directory ............................................................................. 39
Call Recents........................................................................ 40
Favorites ..............................................................................41
Add Someone to Favorites, While in a Call ........................ 42
Camera
View Camera Set tings ........................................................ 44
Add Camera Position Preset ..............................................45
Edit Existing Camera Position Preset.................................. 46
Control Own Camera .......................................................... 47
Speaker Tracking ................................................................ 48
Manage Selfview ................................................................ 49
Resize the Self view PiP ...................................................... 50
Move the Selfview PiP .........................................................51
Control the Camera of the Other Participant ...................... 52
Settings
Gain Access to the Settings ............................................... 54
Ringtone & Sound ............................................................... 55
Camera Control .................................................................. 56
Main Source Selection ....................................................... 57
Display ................................................................................ 58
Select Language ................................................................ 59
System Information ............................................................. 60
Call Status ...........................................................................61
Diagnostic Mode ................................................................. 62
Restart System ................................................................... 63
Administrator ...................................................................... 64
Administrator Settings—Tracking ......................................... 65
Administrator Settings—Set Date and Time ........................ 66
Administrator Settings—Call Details .................................... 67
Administrator Settings—Provisioning Wizard ...................... 68
Administrator Settings—Multipoint Mode ............................ 69
Administrator Settings—Pairing ........................................... 70
Administrator Settings—IP & VLAN, Codec .........................71
Administrator Settings—Network Status Codec ................. 72
Administrator Settings—IP & VLAN, Touch.......................... 73
Administrator Settings—Network Status Touch ...................74
Administrator Settings—SIP ................................................ 75
Administrator Settings—H323 ............................................. 76
Administrator Settings—EMC Resilience Mode ................... 77
Administrator Settings—Factory Reset ................................ 78
All entries in the table of contents are clickable hyperlinks that will take you to the corresponding article.
To go between chapters, you may
also click on the corresponding icons in the sidebar.
Note! Some of the features described in this user guide are optional and they may therefore not be present on your system.
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Introduction
to Video
Conferencing
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
A successful video conference provides a face-to-face meeting, even if the partici­pants are miles or continents apar t. Keep in mind that it still is a meeting—normal eti­quette and dress code apply even here.
General
Consider setting the unit to Automatic Answer.
Do not forget to rehearse “the noble art of operating a video system” to the extent needed.
In the Meeting Room
Make sure the microphone is placed at the front of the table to ensure that all speech will be detected. The best position is at least 2 m (6.5’) in front of the system, on a at surface with at least 0.3 m (1’) of table in front.
Directive microphones should point away from the video system.
Make sure that no speaking participant experience obstacles blocking the view to the microphone at all times.
Microphones should always be placed away from noise sources like computer and projector fans placed on the table. The noise from such sources is often perceived as surprisingly loud by the remote participants.
If you use a document or whiteboard camera try to arrange the participants so that the camera is close to the leader of the meeting, or alternatively, close to a designated controller.
When a whiteboard is used, the meeting will be perceived as better to the remote participants if the whiteboard is visible through the main camera, as well as through a dedicated whiteboard camera. Broadcasting companies normally do this to let viewers see that the presenter actually is in the same room.
Remember to arrange all the peripherals so that one par ticipant can reach each of them to point, change the display, record or perform other functions during the conference.
To help ensure the most natural meeting environment, position the camera on the top center of the receiving monitor, if possible. The camera should point directly at the meeting participants to guarantee eye contact with those at the far end. Check this out by means of the Selfview feature of your video system. The Selfview shows what the remote party can see from your system (the outgoing video).
If you are going to share content you will normally make use of duo video. That implies the use of t wo video streams,
one showing the presentation and the other showing the presenter—or the group of presenters. Smaller systems may force you to choose between showing the presentation or the pre­senter.
For duo video some attention is needed. Duo video is sometimes shown side–by– side with half the screen showing the presentation and the other half showing the presenter. Provide the impression that you seem to look towards the pre­sentation instead of the impression that you sit with your back towards it, when all is viewed on the remote monitor. If in doubt, look straight into the camera to avoid this situation.
Ease of Use
To help meeting participants dial, add presentations and use other functionality during a call, consider stationing a poster, table tent or other quick­reference guide in the room.
Other Tips
Use Camera Presets
Cisco TelePresence systems let you create predened zoom and camera pointing directions (pan and tilt). Use these to zoom into the person speaking, if appropriate. Do not for­get to zoom out again afterwards.
Loudspeaker Volume
The audio system will use the loud-
speakers built into the monitor or the Cisco Digital Natural Audio Module.
For some systems you can set the default volume level by adjusting the volume on the monitor with the monitor remote.
Brightness Control
To adjust brightness, colors or other
settings of the monitor, use the monitor’s own remote control. Adjust the monitor to suit the conditions of the conference room. The monitors supplied by Cisco have on-screen menus that are very easy to use. For more information on conguring the monitor as such, see the corre­sponding user guides and adminis­tration manuals.
Best Practice
Introduction to Video Conferencing
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When set to Do Not Disturb, ringtones are muted and call attempts made by others to reach you will appear as missed calls.
You may, however, place calls as
much as you like.
As default, there is a 60 minutes
timeout on the Do not disturb (after which the system will return to normal operation), but this may have been changed to a dierent setting by your Video Support Team.
Introduction to Video Conferencing
Tour the touch screen
About Do not disturb
Tap Dial to
invoke the dial
pad.
Tap Contacts
to invoke the
list of contacts
including Favorites,
Directory and
Recents.
Tap Meetings to invoke a list of upcoming scheduled meetings.
Tap
Messages to invoke the voice mail system, if applicable.
Tap
Presentation to start sharing content and conduct presentations.
Any messages to you while you were away will be indicated by the little icon in the lower right corner.
Use the Volume bar to adjust volume here (tap and drag).
Press the Microphone button to mute / unmute microphone.
Time of day.
Tap the
Camera icon
to activate
self-view and
camera settings.
Tap the ?
to access Help desk, if available.
Tap the touch screen to wake up the system, if needed.
Tap a button to activate its function.
Scroll in lists as outlined.
Tap here to activate /deactivate the
Do not disturb feature, to activate /
deactivate the Standby feature, and
to access the Settings.
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Video systems located in meeting
rooms and quiet rooms and running under CUCM (Cisco Unied Communications Manager) may allow you to log in to the video system with your own personal credentials.
CUCM will then route all incoming calls destined for you to that specic video system.
About Hot-desking
Log Onto a System with Your Own Credentials
Introduction to Video Conferencing
The system will conrm a
successful sign-in. You will now receive calls destined for you.
Input your
credentials
and tap Sign In, as outlined.
Tap Sign In, as outlined.
Select your prole, as outlined.
To sign out tap Sign-out, as outlined.
You will be prompted to conrm your intentions.
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Video Calls
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Place Call From Contact List
Place Call
Your lists of Contacts consist of
three parts:
Favorites. These contacts have
put there by you. These entries will typically be someone you call frequently or otherwise need to access in a swift and convenient manner from time to time.
Directory will typically be a corporate
directory installed on your system by your video support team.
Recents is a list of calls you have
placed, received or missed earlier.
You may clear the Recents list for
privacy reasons, see “Call Recents”
on page 40.
The following options apply:
You may key in a name, number or an IP address and the system will
look in all lists for you.
You may tap a tab and then scroll through the list or key in a name or number. Your search will then be restricted to that specic list.
You may add the entry to the list of Favorites; edit aspects of the entry before calling; change the call rate and remove the entr y from Recents.
About the Lists of Contacts
Alternatively, tap the Search or Dial eld, as outlined. This will invoke the virtual keyboard.
Tap Contacts, as outlined.
To search
for someone in a specic list (Favorites, Directory or Recents), tap that list (a) and then scroll down (b) to locate the entry.
Key in the name,
number, or IP address.
Matches will appear as
you type.
There is an
extended
numerical mode
available, which
also contains
special characters.
To toggle between the alphanumerical
mode and the extended numerical
mode tap the key in the lower left
corner of the keyboard, as outlined.
When you are ready to place the call, tap the green Call button.
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Place Call
Edit a Contact List Entry, then Place the Call
Apply your editing
and tap the green CALL
button, as outlined, to place
the call.
Tap Edit & Call,
as outlined. This will invoke the virtual keyboard.
Tap More ( ) to gain access to the options, as outlined.
About Entry Edits
You may have to edit an entry in one
of the Contact lists before you place the call. There may be a need to add a prex, a sux or otherwise alter the entry to ensure success.
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Tap Dial, as outlined, to invoke the numerical dialpad.
Tap Keyboard
(
), as outlined to invoke the virtual keyboard.
Key in the name.
Matches will appear as
you type.
There is an extended
numerical mode available, which also contains special characters.
To toggle between the
alphanumerical mode
and the extended numerical mode tap the key in the lower left corner of the keyboard, as outlined.
When you are ready to place the call, tap the green Call button.
Place Call Using Name
About Placing Calls
You may call someone who is not
listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad.
Anyone you have previously called
will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of
Favorites. This is described in the
section Contacts.
Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code.
Tap Keypad (this button appears as
soon as the call is placed) to invoke the keypad needed for this.
Place Call
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
About Placing Calls
Tap Dial, as outlined, to invoke the numerical dialpad.
Type the IP address.
Tap and hold
*
to type the point sign used in IP­addresses.
When you are ready to place the call, tap the green Call button.
Place Call Using an IP Address
You may call someone who is not
listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad.
Anyone you have previously called
will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of
Favorites. This is described in the
section Contacts.
Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code.
Tap Keypad (this button appears as
soon as the call is placed) to invoke the keypad needed for this.
Place Call
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Tap Dial, as outlined, to invoke the numerical dialpad.
Place Call Using Number
About Placing Calls
You may call someone who is not
listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad.
Anyone you have previously called
will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of
Favorites. This is described in the
section Contacts.
Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code.
Tap Keypad (this button appears as
soon as the call is placed) to invoke the keypad needed for this.
Type the number.
When you are ready to place the call, tap the green Call button.
Place Call
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Receive Call
If someone calls you, you may accept, decline or ignore the call.
If you decline the call, busy information will be sent to the calling party.
If you ignore the call, the calling party will perceive this as if you were absent (you did not pick up the call.
You may want to set your system to respond automatically to an incoming call (Auto Answer). This is described in “Administrator
Settings— Call Details” on page
67. Observe that your video
support team may have password protected this menu.
If you choose to activate Auto Answer you may want to mute the
microphone to preserve privacy.
This must be set up manually every
time.
If you set up the system to respond to incoming calls automatically (Auto Answer) you may want to mute the system microphone(s), to preserve privacy.
Microphone(s) are muted if this symbol is illuminated. To mute / unmute the microphone(s), tap the symbol.
If Someone Calls You
Receive Call
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Receive Call While in Another Call
Add: If your system
is equipped with the MultiSite option you may merge the
incoming call with the
existing.
For systems without
MultiSite installed,
the incoming call may
still be merged, but
as an audio-only call
(not shown).
Decline the incoming call
and carry on as you have
been doing.
Accept the incoming call,
while ending the current call
or group of calls.
Accept the incoming call, while holding the current call or group of calls.
The identity of the new
incoming call.
If you already are in a call, you may accept another incoming call under certain circumstances.
About the Options
Receive Call
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Transfer
Basically, you have two options when transferring calls; viz. unattended and consultative transfer.
The scenario described on this page
is the unattended transfer, where you transfer the call to someone else without consulting that person before the transfer is carried out.
If you consult the person rst, you will transfer after having used the swap feature—see the next page for more on this.
About Transfer
Place the call in the usual way.
In a call tap
Transfer, as
outlined.
Locate whom to call in the usual way.
Tap Complete
transfer—see
also text in side bar.
The call will be transferred.
Transfer Call
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
This feature allows you to be in a call
with two parties, but one at a time only.
You may swap whom you are in call
with, and you may connect the two together, while you leave the call.
About Consult and Transfer
Locate whom to call in the usual way.
Assume that
you are in a
call. Tap Hold,
as outlined.
Tap + Place New Call, as
outlined, or tap Resume to go back to the one you were in call with (to undo your action).
Place the call in the
usual way.
You are now in the new call while the one you were in call with still is on hold.
Tap Swap to go between the two parties and Transfer to connect the two together, while you leave the call.
Consult and Transfer
Transfer Call
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Disconnect Yourself From Call
End Call
To disconnect
yourself from a call, tap End, as outlined.
Tapping End in a call will disconnect yourself from a call. In a call with two
parties only, this will then terminate the call.
In a conference call with multiple participants tapping End will terminate your participation only if
you are a regular participant.
However, if you are the host of such a conference, i.e. the one who initiated it, tapping End will cause the entire conference to terminate.
About Disconnecting Your s e l f
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Mute Call
A few words on microphone behavior and privacy
The Mute button has an LED
indicating whether the microphone is transmitting or muted.
The microphone will transmit only when the
green LED is illuminated!
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Hold
Put Call on Hold and Resume a Call on Hold
Assume that
you are in a
call. Tap Hold,
as outlined.
Tap Resume to
go back to the one you were in call with (to undo your action).
Putting someone on hold is typically something you do as an initial step when transferring someone to another person, but it may also be used when you need to consult a person or as an alternative to muting also including stopping the video transmission.
About Putting on Hold
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Call Rate
Change Call Rate
Change the call rate by moving the slider, as outlined.
This can be done
before you call
someone only.
Tap More
(
) to gain access to the options, as outlined.
Tap Call Rate, as outlined.
Call rate is the term used to express the amount of bandwidth allocated to the call and is measured in kbps
(kilobits per second).
The higher the call rate is, the
better the quality will be, but on the expense of higher bandwidth consumption.
The system comes with a default
call rate. This is set by your video support team as a part of the
Administrator Settings (password
protected).
Why would you like to temporarily change this setting? In most cases you will use it to avoid choking the video call when you try to call someone at a higher rate than their system and connection support.
Call rate cannot be changed during a call, but you may change it just before you place a call, as outlined here.
About Call Rate
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Availability
Enable Do Not Disturb
Your system can be set to not
respond to incoming calls. You may, however, use it to call others as much as you want.
About Do Not Disturb
Tap anywhere outside the menu to exit the menu, putting changes into eect.
Tap the eld in the upper left corner, as outlined.
Tap Available or Do not Disturb, as outlined.
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D1458221 User Guide Cisco TelePresence Prole Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents © 2010–2014 Cisco Systems, Inc. All rights reserved.
Availability
Enable Standby
Your system can be set to Standby
to save electrical energy. You will still be able to receive calls as usual.
About Standby
The screen will turn itself o after a few seconds. Tap the screen to wake it up.
Tap the eld in the upper left corner, as outlined.
Tap Standby, as outlined.
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Add Extension Numbers and Pin Codes
View Keypad While in a Call
In a call you may get prompted to submit numbers to be able to reach an extension or otherwise gain entrance to something (for example by means of a PIN-code).
To be able to submit this you will
need to invoke the keypad on the touch screen.
Using Keypad in a Call
In a call, tap Keypad, as outlined.
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Your video system may be equipped
with the capability to initiate a video conference with several participants.
The maximum number of participants
supported by your video system will depend on system conguration and the video infrastructure. If in doubt, contact your video support team.
If you want to initiate a video conference, you must call each participant one by one.
If you are the one who initiated the conference initiated the conference you will be able to terminate the entire conference as well. The other participants, however, may only disconnect themselves from the conference.
Call settings. Those you call may have video systems with dierent bandwidths. You are not constrained to set all participants to a bandwidth that all systems support. The Call rate may be set individually for all participants in order to provide everyone with the best quality available for their system. See
“Change Call Rate” on page 20.
Conference Calls with Multiple Participants
Add Additional Participants to Existing Call
This is an opt ional featu re that may, or may not, b e installe d on your system.
About Video Conferences
Locate whom to call, in the usual way.
Assume that you already are in a call. This call may have been initiated by you or by someone else (someone have called you).
Tap Add,
as outlined.
Place the call, in the usual way. You may alter the Call settings of that call before you place
it—see side bar for more.
This new call will now be
added to the existing, thus creating a conference.
You may cancel this
call, as outlined, without terminating the rst call you were in.
You may be prompted to tap
Merge to create the conference, as outlined.
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