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Table of contents
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Cisco SX20, SX10 User Manual

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Cisco TelePresence User Guide
SX10 & SX20
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Contents
What’s in this guide
Introduction to Video Conferencing
The Home Screen The Remote Control (I) The Remote Control (II)
Video Calls
Place a Call From the Contact List Edit a Contact Before the Call Edit the Call Rate, then Place the Call Place a Call Using Name, Number, or IP-Address Add Additional Participants to an Existing Call Disconnect a Participant From a Conference
Receive a Call ......................................................................... 14
..................................................................... 4
.............................................................. 5
............................................................. 6
............................................ 8
................................................... 9
..................................... 10
.................. 11
........................ 12
.......................... 13
Contacts
Add Someone to Favorites, Outside a Call Add Someone to Favorites, While in a Call
Camera Control
View Camera Settings (Local camera) Far-End Camera Control Move the Selfview PiP Turn Camera On or O
Settings
Access Settings
...................................................................... 37
......................................................... 33
............................................................ 34
........................................................... 35
.................................... 32
.............................. 29
............................. 30
All entries in the table of contents are active hyperlinks that take you to the corresponding article.
To go between chapters, you can click
on the icons in the sidebar. Note: Some of the features described
in this user guide are optional and they may not apply to your device.
Receive Additional Calls While Already In a Call ..................... 15
Transfer an Ongoing Call Change the Layout of the Screen Enable Do Not Disturb Enable Standby Forward All Calls
Intelligent Proximity
Cisco Proximity Ultrasound Signal
Content Sharing
Start and Stop Presentation Change Presentation Layout In a Call
....................................................................... 19
..................................................................... 20
......................................................... 16
........................................... 17
............................................................. 18
........................................... 22
.................................................... 24
..................................... 25
Scheduled Meetings
Join a Scheduled Meeting
...................................................... 27
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Introduction
to Video
Conferencing

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Introduction

The Home Screen

Upper left corner
of the screen
contains the More
icon (>) which
provides access
to Standby mode,
System information
and the Do Not
Disturb feature.
The Camera
Control menu icon
is located in the upper right corner of the display.
Operating tips
Use the Cursor controls the remote control to move about the screen and press OK/Enter to open the selected menu eld.
Use the Cancel key to exit a menu (and return to the Home screen) undoing any changes. Use the Back key to go one step back.
The remote control buttons are
described on the following pages.
The Intelligent Proximity feature
allows you to share, see and capture content from a video device wirelessly on your own device. You can also use
your own device to control calls on
the video device. See also “Intelligent
Proximity” on page 21.
The Call button
located to the left
in the lower part
of the display.
Tip When set to Do Not Disturb, ringtones are muted and call attempts made by
others to reach you appear as missed calls. You may, however, place calls as
The Share button
is located to
the right in the
lower part of the
display.
much as you like.
If a messaging system exists for your device, access messages from here.
As default, there is a 60 minutes timeout on the Do not disturb (after which the device returns to normal operation), but this may have been changed to a dierent setting by your Video Support Team.
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Introduction

The Remote Control (I)

Operating tips
Use the Cursor controls to move about the screen and press OK/ Enter to open the selected menu
eld.
Use the Cancel key to exit a menu
(and return to the Home screen)
undoing any changes. Use the Back key to go just one step back.
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Left part of the uppermost
button controls
Lower volume /Decrease.
Right part of the uppermost
button controls
Higher volume /Increase.
To operate
Field selector /Cursor
keys use the perimeter
keys of the circular eld
(Left/Right/Up/Down).
OK / Enter is
done by means
of the center
circular key.
Go back one step
is done by means of
the left circular key
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Introduction

The Remote Control (II)

Operating tips
Use the Cursor controls to move about the screen and press OK/ Enter to open the selected menu
eld.
Use the Cancel key to exit a menu
(and return to the Home screen)
undoing any changes. Use the Back key to go just one step back.
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Microphone mute/unmute
is the right circular key.
The key below the Go back is
the green Call button /
Accept incoming call.
The key below the Mute
key is the Reject incoming
call / End call / Cancel /
Back to Home screen
(outside calls).
The Keypad is used to
dial someone or input
numerals. There is a
raised bump on digit 5 to
identify the keys.
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Video Calls

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Video Calls

Place a Call From the Contact List

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About List of Contacts
Your list of Contacts consists of
three parts: Favorites. These contacts have
been added by you. These entries are typically those you call
frequently or otherwise need to
access in a swift and convenient manner from time to time. A favorite
Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.
The Contact list appears. Use the Cursor keys
on the remote control to navigate between Favorites, Recents and Directory (horizontally) and then down in one of the lists.
Once an entry has been located, press OK on the remote control to invoke the Call menu.
is denoted by a golden asterisk Directory is typically a corporate
directory installed on your device by
your video support team.
Recents is a list of calls you have placed, received, or missed earlier.
The following options apply:
You can key in a name, number, or
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an IP address and the device looks in all lists for you.
You can select a tab and then scroll
•
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In the Call menu, press OK or the green Call button on the remote control to place the call.
Press the red End Call button on the remote control, or use the Cursor keys to select End Call on the screen and then press OK to terminate the call.
through the list or key in a name or number. Your search is then restricted to that specic list.
You can add the entry to the list of
•
Favorites; edit aspects of the entry before calling and/or change the call rate (the bandwidth applied to the call).
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Video Calls

Edit a Contact Before the Call

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About Editing
For more on the Contacts list, see the previous page.
You may need to edit an entry in
one of the lists of Contacts before
you place the call, such as to add
a prex, a sux, or otherwise alter the entry to ensure success.
Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.
Use the Cursor keys on the remote control to navigate between Favorites, Recents and Directory and then down in one of the lists.
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Once an entry has been located, press OK on the remote control to invoke the Call menu.
Use the Cursor keys on the remote control to navigate to the More eld ( OK.
...
) and press
Navigate down to Edit and Call (center eld in the More menu) an press OK.
Edit the entry as required and press the green Call button on the remote control to place the call.
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Video Calls

Edit the Call Rate, then Place the Call

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About Call Rate
Call rate is the term used to express the amount of bandwidth allocated to the call. It’s measured in kbps
(kilobits per second).
The higher the call rate is, the better
the quality is, but on the expense of higher bandwidth consumption.
The device comes with a default
Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.
Use the Cursor keys on the remote control to navigate between Favorites, Recents and Directory and then down in one of the lists.
Once an entry has been located, press OK on the remote control to invoke the Call menu.
call rate. This is normally set by
your video support team. Under
normal conditions the call rate is adjusted automatically by the device, whenever needed. This is done to avoid choking the video call
when you try to call someone at a
higher rate than their device and connection support.
If the automatic call rate setting fails,
you can also do this manually as a
last resort.
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Use the Cursor keys on the remote control to navigate to the More eld ( OK.
...
) and press
Move down to Custom call and press OK. Use the Cursor keys as required and
Call rate cannot be changed during a call, but you may change it just before you place a call, as shown at left.
press the green Call button on the remote control to place the call.
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Video Calls

Place a Call Using Name, Number, or IP-Address

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About Placing Calls
You can call someone who is not
listed in your list of contacts by keying in their name, address or number using the virtual keyboard.
Anyone you have previously called
appears in the Recents list and you can then add any of them to your list of Favorites. This is described in the
Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.
Use the Cursor keys to navigate to the
Search or Dial eld at the top of the menu.
Press OK.
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section Contacts.
To enter numbers select 123.
Call Using Video Address
The procedure when using an IP
type video address to call someone is similar. Just key in the address and use * (the asterisk button in the lower left corner on the remote control) as separator. The device interprets this as a valid IP address separator so that the video address appears as correctly entered.
To use the virtual keyboard, navigate down to and about the keyboard and select characters. Press OK to select a character.
Then press the green Call button on the remote control to place the call. Alternatively, navigate to the Call icon and press OK.
Press the red End Call button on the remote control, or use the Cursor keys to select End Call and then press OK to terminate the call.
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Video Calls

Add Additional Participants to an Existing Call

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About Video Conferences
Your network may be equipped
with the capability to initiate a video
conference with several participants.
The maximum number of
participants supported by your
video device depends on device
conguration and the video infrastructure. If in doubt, contact
In a call, navigate to Add and press OK on the remote control. This will put the current call on hold.
Locate the participant to be added in the usual way. Press OK.
Navigate to Add and press OK to expand the call into a conference.
your video support team.
If you want to initiate a video conference, you must call each participant one by one.
If you are the one who initiated the conference, you can end the entire conference. The other participants can only disconnect themselves
from the conference.
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The calls are now merged together.
Repeat the process to add more participants, if needed.
Press the red End Call button on the remote control, or use the Cursor keys to select End Call and then press OK to terminate the call.
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Video Calls

Disconnect a Participant From a Conference

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About Video Conferences
The ability to conduct a video
conference from your video device is an optional feature that may, or may not, be available for your device.
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In a call, navigate to the Participants icon in the upper right corner, as shown, and press OK to invoke the list of participants.
Navigate down to the participant to be dropped from the conference and press OK.
Navigate to Drop and press OK.
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Video Calls

Receive a Call

If Someone Calls You
If someone calls you, you can
•
accept, decline or ignore the call. If you decline the call, busy
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information is sent to the caller. If you ignore the call, the caller
•
perceives this as if you were absent (you didn’t pick up the call).
Your video infrastructure may allow
•
you to receive multiple incoming
calls. Consult your video support team, if needed.
You can also use the Call keys
below the circular buttons on the
remote control directly (the green
left key to accept the call and the
red right key to decline).
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Video Calls

Receive Additional Calls While Already In a Call

Expanding the Call
If someone calls you, you can
•
accept, decline, or ignore the call. If you decline the call, busy
•
information issent to the caller. If you ignore the call, the caller
•
perceives this as if you were absent (you didn’t pick up the call).
Your video infrastructure may allow
•
you to receive multiple incoming
calls. Consult your video support team, if needed.
If you are already in a call, and someone calls you, you can decline the call, add the caller to the existing call, or put the existing call on hold while receiving
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Video Calls

Transfer an Ongoing Call

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Navigate to Transfer and press OK on the remote control. This will cause the current call to be put on hold.
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Share in call
Search for whom to call in the usual way.
Select the green Call icon and press OK or use the green Call button on the remote control.
Talk to the person to conrm that transfer is OK to do. The
person to be transferred is still on hold. Select Complete
Transfer and press OK on the remote control.
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Video Calls

Change the Layout of the Screen

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About Layout
Whenever you share content or you are in a video conference, you
can change the layout of the video shown on the screen.
Your device can’t initiate video
conferences unless certain infrastructure exists in your organization. If in doubt, consult your
Navigate to Layout in the upper right corner and press OK on the remote control. This icon only appears when relevant.
Use the Cursor keys to navigate to the new layout you would like to use and press OK.
video support team.
You can, however, be invited to a
video conference by others. The
ability to change the screen layout is then available.
Note that the layout change options oered by the device depend on the context and number of participants.
Any changes you make here do not
aect the others.
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Video Calls

Enable Do Not Disturb

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About Do Not Disturb
Your device can be set up so that it
doesn’t respond to incoming calls.
When set to Do Not Disturb,
ringtones are muted and call attempts made by others to reach
you appear as missed calls. You can,
however, place calls.
As default, there is a 60 minutes
Starting from Home screen, use the Cursor keys on the remote control to select the More icon (>) in the upper left corner of the screen.
timeout on the Do not disturb (after
which the device returns to normal
operation), but this may have been changed to a dierent setting by
your Video Support Team.
Press OK on the remote control.
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Use the Cursor keys on the remote control to navigate down to Do Not Disturb and use the OK button on the remote control to set it to On or O (toggling).
Press the OK key on the remote control to exit the menu, putting changes into eect.
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Video Calls

Enable Standby

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About Standby
Your device can be set to Standby
to save power. You can still receive calls as usual.
Starting from Home screen, use the Cursor keys on the remote control to select the More icon (>) in the upper left corner of the screen.
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Press OK on the remote control.
Use the Cursor keys to navigate down to Standby. Press the OK key on the remote control to exit the menu, putting
changes into eect.
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Video Calls

Forward All Calls

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About Forwarding
Your video support team may have
activated the option of forwarding all calls received. You can then choose between voicemail and a receiver appointed by you.
If you select Forward all calls, the familiar Call menu appears and you can choose the number that
Starting from Home screen, use the Cursor keys on the remote control to select the More icon (>) in the upper left corner of the screen.
receives your calls.
Press OK on the remote control.
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Use the Cursor keys to navigate to Forward all calls to... . If
you want to forward all calls to Voicemail instead, navigate to Forward all calls to Voicemail, press OK and you are done.
Choosing Forward all calls to... opens the Call menu. Select whom to receive all calls in the same way as if you were about to call that person.
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Intelligent Proximity

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Intelligent Proximity

Cisco Proximity Ultrasound Signal

Cisco video devices emit ultrasound as part of the Proximity feature. Most people are exposed to ultrasound more or less daily in many environments, including industry, commercial applications and home appliances.
Even if airborne ultrasound may cause subjective eects for some individuals, it is very unlikely that any eects will occur for sound pressure
These guidelines state that sound pressure levels lower than 120 dB have not been demonstrated to cause hearing losses, neither permanently nor temporarily.
For Cisco video devices for group use with integrated loudspeakers the ultrasound sound pressure level is below 75 dB at a distance of 50 cm or more from the loudspeaker.
Due to the limited levels it is believed that while the signal is clearly audible it is not bothersome to dogs.
A dog in an oce or meeting room will be subject to ultrasound at levels comparable to normal background noise, or at most conversational levels. There has been no reports of animals being bothered by the signals in the
About Proximity
The Intelligent Proximity feature
allows you to share content from a
computer wirelessly on the video
device. Smart phones and tablets
are also able to view the shared
content directly on their own
screens.
You can even use your own smart
levels below 75 dB. Guidelines for ultrasound exposure limits vary heavily between countries, but 75 dB is the lowest limit presently found for the frequency band around 20 kHz, which is where the Cisco proximity signal is emitted.
A good reference for this information is Health Canada´s guidelines, http://www.hc-sc.gc.ca/
ewh-semt/pubs/radiation/safety-code_24­securite/index-eng.php#a2.2.2.
In most practical cases the level at the ear of the user will be much lower than these max levels, due to loudspeaker directivity, distance attenuation, and high degree of high frequency absorption in typical rooms. The levels will range from what for audible sound would be typical background / ambient noise levels in meeting spaces up to so-called conversational levels of normal speech.
It is therefore deemed safe for humans to be continously subjected to the proximity signal. Most people will not be aware of the presence of the signal, and suer no eects from it. A few individuals with especially acute high frequency
years we have had this feature in our products. However, the question of ultrasound eect on
dogs is fair, since dog repeller devices using ultrasound do exist. These devices typically claim to use discomforting, but not harmful ultrasound. Cisco does not have insight into dog repeller design, but scanning the specications of such devices typically reveals that the exposure levels typically are 100 dB and upwards.
For solutions using Cisco video codecs with 3rd party loudspeaker systems Cisco is not able to control the ultrasound sound pressure level. In most cases the necessary loudspeaker sensitivity and frequency response will result
phone, tablets, PC or MAC to control calls on the video device.
Observe the following:
You will need to download (free
of charge) the Cisco Intelligent Proximity app from App Store or Google Play.
Windows or OS X users, go to
https://proximity.cisco.com/.
Your video support team may have
activated none of the features, all of them, or just a subset of them.
hearing can, however, be able to hear it, this is most likely to happen directly in front of and close to the loudspeaker.
It is obvious that animals like dogs will hear the proximity signal, since their frequency range of hearing is so much wider.
However, the eect of sound is also level dependent, and the level range of a dog´s hearing is not signicantly dierent from that of a human. The hearing threshold of dogs at 20 kHz can be as low as 0–10 dB, similar to the threshold of a human ear in its most sensitive
in levels below the 75 dB limit. However, if excessive external amplication is applied, or the loudspeaker system has an emphasized high­frequency response, levels in excess of the limit can be produced.
Intelligent Proximity makes use of ultrasound when connecting users
(see more at left). Do not block the
microphone of your computer, smart phone or tablet.
Intelligent Proximity has been designed not to work outside the meeting room when doors to the room are kept closed. You will need to be in close proximity of the video endpoint to use the feature.
frequency range. Cisco has not done testing or qualication of the
possible eects the signal can have on dogs.
When privacy dictates, always
keep the meeting room entrance doors closed to avoid possible eavesdropping from adjacent rooms.
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Content
Sharing
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Content Sharing

Start and Stop Presentation

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About Content Sharing
Use this feature to share content on your PC in a call or outside a call. The procedure is the same, but shown here is the in-call way only.
To share content using Proximity,
make sure your presentation source has Cisco Proximity installed and activated. Allow some time for the
Make sure your presentation source is connected and On. You may need to select Share and press OK on the remote control.
pairing to take place. Follow on­screen instructions.
Share in call
You may now select Local preview to inspect the contents
without sharing it with the others, before you select Share in
call to share it with the others.
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Stop sharing
The size of the shared image is controlled by means of the Minimize/Maximize icon. Select this and press OK on the remote control, if needed.
To stop sharing content, select Stop sharing and press OK on the remote control.
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Content Sharing

Change Presentation Layout In a Call

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About Presentation Layout
You can change the layout of
the screen during presentations.
Typically you can choose between
with or without showing the
presenter and showing the presenter as either a PiP (Picture in Picture) or PoP (Picture outside
Picture).
Navigate to Layout in the upper right corner and press OK on the remote control. This icon will appear only when relevant.
The layout options available on
your device may dier from those
shown here, but the layouts shown
are always those you may choose
between.
Use the Cursor keys to navigate to the new layout you would like to use and press OK.
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Scheduled
Meetings
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Scheduled Meetings

Join a Scheduled Meeting

A meeting allowing
you to join in, can be
Joining a Meeting
Your video device may be
connected to a management system capable of scheduling video meetings. Any scheduled meetings then appear as shown at left.
Use Join to participate in the meeting.
If the meeting has already started,
joined by navigating to the green Join icon.
Then click OK on the
remote control.
the Join button is still available..
There may be a Snooze icon
available. Use this icon to postpone the oer to join for another 5 minutes.
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Contacts

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Contacts

Add Someone to Favorites, Outside a Call

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About Directory, Recents and Favorites
The Directory serves as your cor-
porate phone book. This directo­ry can’t be edited by you. You can copy entries to your list of Favorites and edit them there.
Select a folder to show its contents. Scroll, if needed, to locate a folder
or an entry within a folder.
Make sure Call is selected (leftmost eld along the bottom of the screen) and press OK or the green Call button on the remote control .
The Call menu opens. Use the Cursor keys to navigate between
Recents and Directory (the two rightmost) and then down in
one of those lists.
When searching within the corpo-
rate Directory, the search applies to the current directory folder and its subfolders only. To go one level up, navigate back. To make the search apply to the entire corporate direc­tory, do not select any folder before
you search.
It may happen that an entry copied from the directory to the list of fa­vorites later is updated in the direc-
tory. This update isn’t reected in
3 4
your list of favorites — you must then
manually update the entry in the list
of favorites. Use Edit and Call for
this.
Once an entry has been located, press OK on the remote control to invoke the Call menu and use the Cursor keys to navigate to More (...) Press OK.
Then use the Cursor keys to navigate to Mark as Favorite. Press OK on the remote control to make the selected entry a favorite.
Repeat this procedure to remove someone from the list of Favorites.
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Contacts

Add Someone to Favorites, While in a Call

1 2
About Favorites
Favorites is your own personal di-
rectory. Entries can come from the
corporate directory (for more on
this, see the previous page) or from
someone you call or someone who
calls you.
3
In a call, use the remote control to navigate to the Participants icon in the upper right corner, and press OK on the remote control.
A menu showing a list of the participants in the call opens. Use the Cursor keys to navigate to the participant to become a favorite and press OK on the remote control. A submenu opens.
Then navigate to Favorite in this submenu (far left) and press OK on the remote control. The selected participant has now become a Favorite.
Repeat to undo.
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Camera Control

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Camera Control

View Camera Settings (Local camera)

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About Camera Settings
The camera settings let you control
the zoom, pan, and tilt of your own
camera.
The self-view (the image that the
others see from your device) can
be turned on and o as well as be
shown minimized or maximized (full
screen).
In a call or outside a call (as shown here), move cursor up to the upper right corner to the Camera icon. Press OK on the remote control.
You may want the self-view to be
always shown, this is called to make
it sticky.
The camera icon appears. Press OK again on the remote
control.
3 4
Adjust the pan, zoom, and tilt of the camera. Use the Increase/ Decrease controls of the remote control to adjust the zoom and the Cursor keys to adjust pan and tilt.
You can make the self-view image sticky (always shown) and/or maximize it by selecting the icons in the upper right corner of this menu.
Press Back on the remote control to exit the menu.
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Camera Control

Far-End Camera Control

1 2
About Far-End
Camera Control
Many video devices have a remotely
controllable camera. Such devices
allow you to use a remote control to
change pan, tilt, and zoom.
If the far-end (those you are in a
meeting with) have such a device, you may be able to control their
camera during the call.
Navigate to Participants in the upper right corner and press OK on the remote control.
3 4
A menu showing a list of the participants in the call opens. Navigate to the participant, whose camera you want to control and press OK on the remote control. A submenu opens
.
To control the far-end camera navigate to Camera (number two from the right) and click OK on the remote control.
Adjust Pan, Tilt, and Zoom as per your liking. Use OK or Back on the remote control to exit.
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Camera Control

Move the Selfview PiP

1 2 3
Why Move the Selfview?
Selfview shows what others see from your video device. You can use
it to conrm that they see what you want them to see.
The selfview appears as a PiP
(Picture-in-Picture).
From time to time you may want
to have the selfview activated
With self-view activated or a layout involving a picture-in-picture, navigate to Layout in the upper right corner and press OK on the remote control. The Layout icon appears only when relevant.
The layout menu opens. Press the down
Arrow of the Cursor keys on the remote
control to navigate to the self-view image.
The self-view image turns blue to show that it has been selected. Click OK on the remote control. Arrows appear to indicate that the self-view image can be moved. Possible new locations are indicated.
during the meeting. This could, for
example, be to ensure that you
remain seen on the screen.
It may happen that the current
position of the selfview blocks
important parts of the image on your screen. Change the selfview
position to view those important
parts.
4 5
Use the Cursor keys on the remote control to move the image. Press OK when nished.
The image on the screen changes to its original size with the selfview in its new position.
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Camera Control
Turn Camera On or O
1 2
About Video O
The video turn o feature has
been designed to let you control
the video transmission from your
camera on devices that do not have
the option of mechanically blocking
the camera.
Navigate to Turn video o, as shown, and press OK on the remote control.
The icon turns red to indicate that the camera is no longer transmitting
video. Click again to reactivate the camera.
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Settings

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Page 37
Settings

Access Settings

1 2
About Settings
From the Settings menu you can
check device information and
change several settings. Which
settings are available may have been
restricted by your administrator.
You can change the ringtone and
volume, restart the device, and nd
device information among other
To gain access to the Settings menu,
navigate to the upper left corner of the screen and press OK on the remote control. Then navigate down to System Information (number two from the bottom of the menu) and press OK again.
things.
The available settings depend on
which you product you have and what has been enabled by your
administrator.
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Americas Headquarters Cisco Systems, Inc. San Jose, CA
Cisco has more than 200 oces worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/oces.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its aliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Asia Pacic Headquarters Cisco Systems (USA) Pte. Ltd. Singapore
Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands
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