Cisco StadiumVision SV-4K Deployment Manual
Cisco StadiumVision SV-4K Media Player Deployment Guide
Release 4.0
September 8, 2015
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Copyright © 2015 Cisco Systems, Inc. All rights reserved.
Contents
About This Guide
Revision History vii
Getting Started with the SV-4K Media Player
Workflow Summary to Get Started with the SV-4K Media Player 1
Information About the SV-4K Media Player Hardware 2
Operating Environment for the SV-4K Media Player 3
Dimensions of the SV-4K Media Player 3
Ports on the SV-4K Media Player 4
Cabling Information for the SV-4K Media Player 6
Other Cabling Considerations 6
SV-4K RS-232 Serial Pinout 7
Guidelines for Mounting the SV-4K 7
LEDs on the SV-4K Media Player 8
IRRemote for Cisco StadiumVision Director 11
IR Remote Sensor and IR Extender 11
Default Settings for the SV-4K Media Player 12
RS-232 Default Settings on SV-4K 12
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Other Default Settings 12
Feature Summary for the SV-4K Media Player 12
Cisco StadiumVision Director Software Feature Map for the SV-4K 13
Unsupported SV-4K Hardware Features 14
Key Considerations for the SV-4K 15
Firmware Provisioning on the SV-4K 15
Auto-Provisioning on the SV-4K 16
IR Receiver for the SV-4K 16
Storage on the SV-4K 17
Synchronization on the SV-4K 17
Switch Communication on the SV-4K 17
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iii
Best Practices for SV-4K Deployment 18
Using Bar Code Scanners and TVLabels at Installation Time 18
Installer Workflow Example 18
Planning the SV-4K Media Player Deployment
Workflow Summary to Plan Deployment of the SV-4K Media Player 19
Zones, Groups and Locations Planning 20
TV Planning for the SV-4K Media Player 20
TV Requirements for SV-4K Compliance 20
Guidelines for TVand Content Resolution with the SV-4K Media Player 21
Restrictions for Control Panel TV Display Specifications with the SV-4K Media Player 21
Configuring Resolution Under Control Panel Display Specifications 22
Network and Switch Planning 23
External DHCPServer Requirements 23
DHCPConfiguration Guidelines for the SV-4K Media Player 24
Connected Stadium Switch Requirements 24
Deploying the SV-4K Media Player
Workflow Summary to Deploy the SV-4K Media Player for the First Time 27
Prerequisites for SV-4K Deployment 28
Provisioning the SV-4K Firmware 28
Obtaining the SV-4K Firmware 29
19
27
Uploading the SV-4K Firmware From the Management Dashboard 29
Configuring the SV-4K for Auto-Registration 31
Configuring the SV-4K Global Settings 32
Information About Time Protocols and Synchronization on the SV-4K Media Players 32
How to Configure NTP and PTPon the SV-4K Media Players 34
Restrictions for PTP on the SV-4K Media Players 35
Guidelines for NTP and PTP on the SV-4K Media Players 35
NTPGuidelines 35
PTPGuidelines 36
Modifying the PTP and NTP Configuration on the SV-4K Media Players 37
Verifying PTPOperation for the SV-4K Media Player 39
Verifying the Deployment of the SV-4K Media Player
Verifying the SV-4K Startup Sequence 41
Startup Sequence Flow for the SV-4K Media Player 41
Monitoring and Maintaining the SV-4K Media Player
41
44
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Performing a Regular Reboot of the SV-4K Media Players 44
Verifying SV-4K Media Player Compliance 44
Clearing the Storage on the SV-4K Media Player 46
Clearing Registries on the SV-4K Media Player by Restoring Factory Defaults 48
Troubleshooting the SV-4K Media Player
Before You Begin Troubleshooting the SV-4K 49
RMA Process for the SV-4K 49
SV-4K Diagnostic URL 49
Troubleshooting PTPOperation for the SV-4K Media Player 50
Symptom: Local PNGs are not synchronized across SV-4K devices 50
Symptom: Playlists do not advance to the next content item on the SV-4K 51
Troubleshooting SV-4K Hardware Operation 52
Symptom: "Please Insert Card" message on SV-4K startup screen 52
Symptom: Pwr and Eth LEDs are not lit and no signs of activity on the SV-4K 53
Symptom: SV-4K Err or Err/Upd LEDs blinking 53
Symptom: SV-4K rebooting automatically after startup 53
Troubleshooting SV-4K TV and Video Display Problems 54
Symptom: Black screen on the SV-4K TVdisplay/no multicast video stream 54
Symptom: No local control when external volume strategy configured 55
Appendix: Management Dashboard Commands for the SV-4K Media Player
Auto-Registration Commands for the SV-4K Media Player 57
49
57
DMP Commands for the SV-4K Media Player 57
DMP Install Commands for the SV-4K Media Player 58
Global Settings Commands for the SV-4K Media Player 58
Monitoring Commands for the SV-4K Media Player 59
Switch Commands for the SV-4K Media Player 59
TV Commands for the SV-4K Media Player 59
Appendix: Serial Commands for the SV-4K Media Player
New SV-4K Serial Commands for RS-232 TV Control 61
Appendix: SV-4K and DHCP Option 43
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About This Guide
This guide is for installers and administrators of Cisco StadiumVision venues who are
responsible for both the physical installation and initial configuration of the SV-4k media
player with TVdisplays.
Revision History
Table 1 provides information about when this document was changed.
Table 1. Revision History Table
Date Description
September 8, 2015 Updated the document with the following changes:
l Added topic "Operating Environment for the SV-4K Media
Player" on page3.
l Reorganized the Management Dashboard commands content
in "Appendix: Management Dashboard Commands for the
SV-4K Media Player" on page57.
l Performed general document and topic cleanup.
June 30, 2015 Updated the document with the following changes:
l Enhanced the "Troubleshooting the SV-4K Media Player" on
page49 and added several new troubleshooting topics.
l Added the "RMA Process for the SV-4K" on page49.
l Revised the "SV-4K Diagnostic URL" on page49.
May 1, 2015 Updated for Cisco StadiumVision Director Release 4.0.0-525 with
the following changes:
l Added information about the audio output port line-level
impedences in the "Ports on the SV-4K Media Player" on
page4.
l Added support for the SPDIFport.
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vii
Revision History
Date Description
May 1, 2015 (continued)
March 20, 2015 Initial version for Cisco StadiumVision Director Release 4.0.0-402.
l Modified the figure for auto-registration settings in
"Configuring the SV-4K for Auto-Registration" on page31
l Removed the requirement for a second reboot of the SV-4K
device after configuring PTPsettings in "Modifying the PTP
and NTP Configuration on the SV-4K Media Players" on
page37.
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Getting Started with the SV-4K Media Player
This module provides a workflow summary with information about the SV-4K hardware,
software features, and key considerations before deploying the SV-4K media player.
It is intended for anyone who is responsible for installing and configuring the SV-4K
media player, and for anyone interested in understanding its general operation.
It includes the following topics:
l Workflow Summary to Get Started with the SV-4K Media Player, Page 1
l Information About the SV-4K Media Player Hardware, Page 2
l Feature Summary for the SV-4K Media Player, Page 12
l Key Considerations for the SV-4K, Page 15
l Best Practices for SV-4K Deployment, Page 18
Workflow Summary to Get Started with the SV4K Media Player
NOTE: Before you deploy the SV-4K media player, be sure that
you have alreadyinstalled Cisco StadiumVision Director and that
you are familiar with the Cisco StadiumVision Director software.
Table 2 provides a summary of the tasks and related information to get familiar with the
SV-4K media player.
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Table 2. Getting Started Task Summary
Getting Started Task For more information see:
Understand the SV-4K hardware.
l "Ports on the SV-4K Media Player" on
page4
l "Cabling Information for the SV-4K
Media Player" on page6
l "LEDs on the SV-4K Media Player" on
page8
l "IRRemote for Cisco StadiumVision
Director" on page11
l "Default Settings for the SV-4K Media
Player" on page12
Understand the SV-4K features.
l "Unsupported SV-4K Hardware
Features " on page14
l "Cisco StadiumVision Director Software
Feature Map for the SV-4K" on page13
Understand the Differences Between the SV-4K and
Cisco DMP 4310G.
"Key Considerations for the SV-4K" on
page15.
Review deployment best practices. "Best Practices for SV-4K Deployment" on
page18
Perform pre-deployment site planning and
configuration.
"Planning the SV-4K Media Player
Deployment" on page19
Information About the SV-4K Media Player Hardware
This section includes the following topics:
l Operating Environment for the SV-4K Media Player, Page 3
l Dimensions of the SV-4K Media Player, Page 3
l Ports on the SV-4K Media Player, Page 4
l Cabling Information for the SV-4K Media Player, Page 6
l Guidelines for Mounting the SV-4K, Page 7
l LEDs on the SV-4K Media Player, Page 8
l IRRemote for Cisco StadiumVision Director, Page 11
l Default Settings for the SV-4K Media Player, Page 12
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Operating Environment for the SV-4K Media Player
Table 3 describes the supported environment for proper operation of the SV-4K media
player.
Table 3. Supported Operating Environment for the SV-4K
Operating Environment Supported Conditions
Temperature 0° C to 40° C
Humidity Up to 90% maximum humidity, non-condensing
Dimensions of the SV-4K Media Player
The SV-4K media player is larger than the
Cisco DMP 4310G. Figure 1 shows the dimensions of the SV-4K device.
Figure 1. SV-4K Dimensions
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Ports on the SV-4K Media Player
Figure 2. SV-4K Front Panel
Table 4. SV-4K Front Panel Port Descriptions
Port Name Usage Description
1
Audio
IR The SV-4K does not have an internal infrared
Serial Connect to TV serial port for control of the TV via
USB Not supported. USB 2.0 port
Required only for connections that do not support
audio, such as HDMI-to-DVI connections from
SV-4K to the TV.
receiver. You must use the included IR extender
cable to support an IRremote.
RS-232 commands.
3.5 mm female audio
connector for analog stereo
signal.
3.5 mm infrared in/out.
RS-232 serial interface with
male DE-9 connector. This
connection is used for
TVcontrol.
1
The analog audio out port is designed to drive line-level impedances in the higher Ohm range, such as
for commercial grade speaker systems. Headphones are typically just a few Ohms and not recommended
for use with this port.
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Figure 3. SV-4K Rear Panel
Table 5. SV-4K Rear Panel Port Descriptions
Port Name Usage Description
12V 5A Not for production use in
60-watt/12-volt/5-amp power supply.
Cisco StadiumVision Director.
NOTE: The SV-4K is qualified for Cisco Sta-
diumVision Director using Power over Ethernet (PoE+) via the Ethernet port.
SPDIF Provides audio from the primary video
Sony/Phillips Digital Interface.
routed by Cisco StadiumVision
Director to the SPDIFport.
HDMIOut Connect to HDMI In port on the TV.
High-Definition Multimedia Interface
(HDMI) output connector to transmit digital
audio/video content.
NOTE: Consumer Electronics Control
(CEC) is not supported.
HDMI In Not supported. HDMIinput connector to receive digital
audio/video content from an HDMI-
enabled source.
USB 3.0
A B
Not supported. Two USB3.0 ports
(backward-compatible).
Ethernet Connect to switch network for PoE+. RJ-45 10/100/1000 Base-T Ethernet port.
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Cabling Information for the SV-4K Media Player
Table 6 describes the cables that ship with the SV-4K hardware.
Table 6. Cables Shipped with the SV-4K Hardware
Cable Length Purpose
HDMI-to-HDMI 2 M (Required) Connects the SV-4K HDMIOut (male) to the HDMIIn
(male) port on the TV for digital audio and video support.
RS-232 DE-9
DCE/DTE
Straight Through
IRExtender 2 M (Required for IRRemote) Connects to the IRport on the SV-4K front
Other Cabling Considerations
It is important for you to assess the ports available on the TVs at the venue so that you
can get any additional adapters or cable types that are needed to connect the SV-4K to
the TV.
2 M (Required for TVcontrol) Connects the SV-4K serial DTE (male) port
to a serial DCE (female) port on the TV.
panel to serve as an infrared signal receiver for the SV-4K.
Null Modem (Crossover) Cable
The SV-4K is a DTEserial device. Therefore, if the TV also has a DTE (male) serial
port, then you will need to use a null modem (crossover) cable for the TV control
connection.
HDMI-to-DVIAdapter
If the TVdoes not support HDMI In, then you cannot use the standard HDMI-toHDMIcable that ships with the SV-4K. However, if the TVsupports a DVI-D
connection, then you can acquire a DVIadapter for the HDMIcable to make the HDMIto-DVIconnection.
Since this type of connection only supports video, you will also need to connect the SV4K audio port to the audio input ports on the TV if audio support is required.
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Audio Cables
Audio cables are not generally needed. However, there are a couple of cases where
you might need to make an audio connection to the SV-4K:
l If you need to support an HDMI-to-DVIconnection from the SV-4K to the TV since
this supports video only.
l If you need to connect to external audio distribution equipment when audio is to
be distributed within an area.
SV-4K RS-232 Serial Pinout
Table 7 provides the pinout for the DE-9 serial connector on the front panel of the SV-
4K.
Table 7. SV-4K Serial DE-9 Pinout
Pin Description Pin Description
1 NC 2 Receive data into the
3 Transmit data out of the
device
5 Ground 6 NC
7 RTS 8 CTS
9 NC
device
4 Available 5V@500mA
Guidelines for Mounting the SV-4K
Consider the following guidelines before mounting the SV-4K:
l Does not fit in Sunbrite cases that might be in use for some Cisco DMP 4310G
outdoor deployments.
l Full dimensions with mounting brackets:
196.20 mm long / 164.15 mm wide / 61.65 mm high
(7.72 in long / 6.46 in wide / 2.43 in high)
l Weight: 28 oz / 793.8 grams.
l Attach to the wall using the brackets on each side of the device using 4 screws
(one for each bracket slot) that measure between 3.5 mm and 4.2 mm in diameter.
l Avoid blocking the right side panel so that LEDs can be seen for troubleshooting.
l Ensure all air vents are clear for proper cooling.
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l Choose a location that works with the required IRextender cable for infrared
support.
Unlike the DMP 4310G, there is no IR receptor built into the SV-4K device.
IMPORTANT: The tested range is about 20 ft. However,
to achieve this range you must be sure to have the
receiver facing outward. The receiver is enclosed and not
visible.
LEDs on the SV-4K Media Player
The SV-4K has 8 LEDs in two banks of 4 on the right panel of the device. (Figure 4)
shows normal operation for the SV-4K on a Cisco StadiumVision network.
Figure 4. SV-4K LED Bank
NOTE: Some of the LEDs apply to hardware features that are
not enabled for Cisco StadiumVision Director Release 4.0.
Table 8 identifies the SV-4K LEDs that are applicable to operation in Cisco
StadiumVision Director Release 4.0.
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Table 8. SV-4K LED Descriptions
LED LED LED LED
1 Svr
N/A
2 WiFi
N/A
3 Eth
(green)
Flashes
when
connecting
to Ethernet
network.
Displays
when
connected.
5 Err (red)
Flashes a
certain
number of
times to
indicate
errors
(Table 9).
6 Upd
(yellow)
Flashes
when the
device is
being
upgraded.
The
Update
7 Pwr
(green)
Displays
when the
device is
powered
on and not
in reset
mode.
and Error
LEDs will
flash in
unison to
indicate
an error
during
firmware
update
(Table
10).
4 µSD
N/A
8 Bsy(green)
Flashes when
there is filesystem activity.
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Table 9. Error (Err) LEDDescriptions
Error LED
(number of
flashes)
Description
2 Unspecified error.
3 Device is in network recovery mode and using DHCPOption 43 to contact Cisco
StadiumVision Director for provisioning.
4 No upgrade file found.
5 Failed to load kernel module.
or
OSinitialization failed (Init shell script failed).
6 Board is not capable of running the current firmware version.
7 A piece of on-board hardware is not working correctly.
8 Problem related to storage device (USBor SD card). (Not applicable in Release 4.0)
9 Problem related to the registry/NAND.
10 The autorun script encountered a load/run error.
11 WiFi related error.
12 Unable to find a bootable image.
13 The root file system has failed verification, which is used to detect whether the file
system has been tampered with. You can recover a unit that is showing this error code
by performing an update using safe mode.
14 Boot loader failure.
Table 10. Update (Upd) LED Descriptions
Update LED(number
of flashes)
Description
2 Erase failed.
3 Write failed.
4 Verify failed.
5 Failed to find UBI partition.
6 Attempt to write unsigned CFE to unit with secure boot enabled.
7 Failed to find UBIpartition.
8 Failed to create/attach UBI partition.
9 Unexpected error.
10 Upgrade script exited abnormally.
11 Upgrade took longer than expected.
12 Update completed but update file could not be deleted.
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IRRemote for Cisco StadiumVision Director
Both the Cisco DMP 4310G and the SV-4K media players use the same IRRemote
device shown in Figure 5. Generally, the IRRemote is used for TV control. However,
even if you are not using the IR Remote for TVcontrol, it is important to realize that the
IRRemote also allows you to get information to troubleshoot the media player.
NOTE: The IRRemote is not automatically shipped with the
Cisco StadiumVision Director media players and must be
ordered separately.
Figure 5 shows the description for each of the buttons on the Cisco StadiumVision
Director IRRemote.
Figure 5. Cisco StadiumVision IRRemote Button Descriptions
IR Remote Sensor and IR Extender
Unlike the DMP 4310G, the IR extender is required for the SV-4K media player
because the SV-4K does not have its own IR receiver. For more information, see the
"Guidelines for Mounting the SV-4K" on page7.
The IR remote also is a critical troubleshooting tool so it is important to ensure that all
media players can be IR-controlled even if it is not needed during normal operation.
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Default Settings for the SV-4K Media Player
The SV-4K device ships from the factory with certain default settings. Upon running the
start-up sequence and in communication with Cisco StadiumVision Director, the SV-4K
default settings are changed.
RS-232 Default Settings on SV-4K
After processing the HTML run-time module from Cisco StadiumVision Director, the
SV-4K is set to the following RS-232 default settings:
NOTE: The SV-4K uses the same defaults as the Cisco DMP
4310G, which matches the default settingsof most TVs.
l Baud—9600 (factory default is 115200)
l Parity—None
l Data Bits—8
l Stop Bits—1
l Flow Control—None (factory default is hardware flow control only)
For information about the new RS-232 commands for the SV-4K, see "Appendix: Serial
Commands for the SV-4K Media Player" on page61.
Other Default Settings
By default, the following functionality is disabled on the SV-4K media player:
l Secure Shell (SSH)
l Video encoding
Feature Summary for the SV-4K Media Player
This section includes the following topics:
l Cisco StadiumVision Director Software Feature Map for the SV-4K, Page 13
l Unsupported SV-4K Hardware Features , Page 14
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Cisco StadiumVision Director Software Feature Map for the SV-4K
Table 11 provides an at-a-glance view of the supported software features in Cisco
StadiumVision Director for the SV-4K.
Table 11. Software Feature Map for the SV-4K
Cisco StadiumVision Director Feature SV-4K DMP 4310G
Auto-Registration Yes Yes
Bulk Administration Tool (BAT) Yes Yes
Cisco StadiumVision Director Remote Server No Yes
Closed Caption Yes
Content Replacement
Content Synchronization Between Same Media Player Models
(not between SV-4K and 4310 models)
Custom applications using GAR No Yes
Custom fonts (through Software Manager) Yes Yes
Dual Video Regions
External Content Integration Yes Yes
Event Script Scheduler
Flash content (SWF) No Yes
Group/Zone configuration Yes Yes
Luma key support for second video region.
Management Dashboard Commands
Management Dashboard Firmware configuration Yes Yes
Management Dashboard Model Filtering
Management Dashboard Monitoring Yes Yes
Network Time Protocol (NTP) configuration Yes Yes
Precision Time Protocol (PTP) configuration Yes No
POS Integration with Dynamic Menu Board (DMB) GAR
application
POS Integration with DMB using Widgets
Proof of Play (PoP) Yes Yes
Proxy device support
Self-Service Content (SSC) No Yes
Suite Ordering No Yes
Ticker (legacy) from Control Panel Setup No Yes
Ticker (RSSin External Content Integration) Yes Yes
Touchscreen No Yes
TV Control using RS-232 and IRRemote Yes Yes
Widgets tool Yes Yes
1
2
2
2
3
2
Yes Yes
Yes Yes
Yes No
Yes Yes
Yes No
Yes Yes
Yes Yes
No Yes
Yes Yes
4
No Yes
Yes
1
Content replacement for the SV-4K is only supported through an update of the playlist.
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Performing content replacement from the Control screen using the content replacement icon is
unsupported.
2
Introduced in Cisco StadiumVision Director Release 4.0.
3
SV-4K supports a subset of original Dashboard commands. See the "Appendix:
Management Dashboard Commands for the SV-4K Media Player" on page57.
4
Cisco DMP 4310G proxy support works only with scripts that are being run exclusively on
Cisco DMP 4310G devices.
Unsupported SV-4K Hardware Features
The following SV-4K hardware features are not supported in Cisco StadiumVision
Release 4.0:
l Dolby digital audio AC3+ decode
NOTE: AC3 decodes are automatically supported by the SV-4K
hardware. However, the SV-4K passes AC3+ through to the TV.
Therefore, to obtain AC3+ decode, the TV display must support
AC3+ decode functionality.
l TV control via HDMI/CEC
l Unsupported hardware ports:
o
HDMI In
o
SD (and microSD)
o
USB (2.0 and 3.0)
l Video and audio encoding and local streaming
l WiFi
IMPORTANT: The SV-4K does not support content import
and/or playback using the HDMI In, SD, or USB ports.
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Key Considerations for the SV-4K
When you deploy an SV-4K, there are several things that you should know about its
operation.This section highlights some of the important differences from the Cisco DMP
4310G that you should be aware of when deploying the SV-4K media player.
This section includes the following topics:
l Firmware Provisioning on the SV-4K, Page 15
l Auto-Provisioning on the SV-4K, Page 16
l IR Receiver for the SV-4K, Page 16
l Storage on the SV-4K, Page 17
l Synchronization on the SV-4K, Page 17
l Switch Communication on the SV-4K, Page 17
Firmware Provisioning on the SV-4K
The SV-4K firmware is not provisioned the same way as the Cisco DMP 4310G. The
primary difference is that the SV-4K firmware upgrade cannot be manually launched by
Management Dashboard DMP command, but is done automatically when the SV-4K
device boots.
IMPORTANT: Before you power on the SV-4K device for the
first time, be sure that you have completed the following
configuration and tasks:
l Switch configuration, including the required LLDP for
proper POE+ operation.
l DHCPserver configuration.
l Uploaded the released firmware to Cisco StadiumVision
Director.
l Configured the auto-registration settings for the SV-4K to
properly provision its firmware.
However there are some common configuration tasks. Table 12 provides a summary of
the firmware provisioning tasks for the SV-4K and DMP 4310G in the Management
Dashboard.
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